fi9804p user manual - Foscam.us

V1.1
User Manual
Model: FI9804P
Outdoor HD Wireless IP Camera
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Table of Contents
Security Warning...................................................................................................................................................... 3
1 Overviews............................................................................................................................................................... 3
1.1 Key Features.......................................................................................................................................................................4
1.2 Read Before Use................................................................................................................................................................4
1.3 Packing Contents............................................................................................................................................................... 4
1.4 Physical Description.......................................................................................................................................................... 5
2 Accessing the Network Camera........................................................................................................................6
2.1 Access the Camera in LAN...............................................................................................................................................6
2.2 Access the Camera in WAN............................................................................................................................................. 7
2.2.1 Static IP Addresses.....................................................................................................................................................7
2.2.2 Dynamic IP Addresses............................................................................................................................................... 8
2.3 Using the VLC player.......................................................................................................................................................11
2.4 IP camera connection to the server.............................................................................................................................. 14
3 Surveillance Software GUI............................................................................................................................... 14
3.1 Login Window................................................................................................................................................................... 14
3.2 Surveillance Window....................................................................................................................................................... 17
4 Advanced Camera Settings..............................................................................................................................22
4.1 Setup Wizard.................................................................................................................................................................... 22
4.2 Device Status....................................................................................................................................................................23
4.2.1 Device Information....................................................................................................................................................23
4.2.2 Device Status.............................................................................................................................................................23
4.2.3 Session status........................................................................................................................................................... 24
4.2.4 Log...............................................................................................................................................................................24
4.3 Basic Settings...................................................................................................................................................................24
4.3.1 Camera Name........................................................................................................................................................... 24
4.3.2 Camera Time............................................................................................................................................................. 25
4.3.3 User Accounts........................................................................................................................................................... 25
4.3.4 Multi-Camera............................................................................................................................................................. 28
4.4 Network..............................................................................................................................................................................33
4.4.1 IP Configuration.........................................................................................................................................................33
4.4.2 Wireless Settings...................................................................................................................................................... 35
4.4.3 PPPoE........................................................................................................................................................................ 36
4.4.4 DDNS..........................................................................................................................................................................37
4.4.5 UPnP...........................................................................................................................................................................41
4.4.6 Port..............................................................................................................................................................................41
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4.4.7 Mail Settings.............................................................................................................................................................. 43
4.4.8 FTP Settings.............................................................................................................................................................. 45
4.4.9 P2P..............................................................................................................................................................................46
4.5 Video.................................................................................................................................................................................. 46
4.5.1 Video Settings........................................................................................................................................................... 46
4.5.2 On Screen Display....................................................................................................................................................47
4.5.3 Privacy Zone..............................................................................................................................................................47
4.5.4 Snapshot Settings.....................................................................................................................................................49
4.5.5 IR LED Schedule.......................................................................................................................................................50
4.6 Alarm.................................................................................................................................................................................. 50
4.7 Record............................................................................................................................................................................... 54
4.7.1 Storage Location....................................................................................................................................................... 54
4.7.2 Alarm Record............................................................................................................................................................. 54
4.7.3 Local Alarm Location................................................................................................................................................ 54
4.7.4 Record Schedule....................................................................................................................................................... 55
4.8 Firewall.............................................................................................................................................................................. 55
4.9 System............................................................................................................................................................................... 56
4.9.1 Back-up& Restore.....................................................................................................................................................56
4.9.2 System Upgrade....................................................................................................................................................... 57
4.9.3 Patch Installation.......................................................................................................................................................59
4.9.4 Factory Reset............................................................................................................................................................ 59
4.9.5 Reboot System..........................................................................................................................................................60
5 Phone APPs..........................................................................................................................................................60
6 Appendix............................................................................................................................................................... 60
6.1 Frequently Asked Questions.......................................................................................................................................... 60
6.1.1 Install the ActiveX of Firefox browser, Google Chrome and IE Chrome.......................................................... 60
6.1.2 Uninstall the ActiveX of Firefox browser, Google Chrome and IE Chrome..................................................... 63
6.1.3 I have forgotten the administrator password........................................................................................................ 64
6.1.4 Subnet doesn’t match...............................................................................................................................................64
6.1.5 Camera can not record............................................................................................................................................ 64
6.1.6 No Pictures Problems...............................................................................................................................................65
6.1.7 Can’t access IP camera in internet........................................................................................................................ 66
6.1.8 UPnP always failed...................................................................................................................................................66
6.1.9 Camera can not connect wireless.......................................................................................................................... 66
6.2 Default Parameters..........................................................................................................................................................66
6.3 Specification......................................................................................................................................................................67
6.4 CE & FCC..........................................................................................................................................................................68
7 Obtaining Technical Support...........................................................................................................................69
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Security Warning
Safeguarding Your Privacy
Foscam cameras require good security practices to safeguard your privacy. You can help protect your camera
by changing the default username and/or password. Input a username and/or password that is at least 8 – 10
characters or longer. Try to use a combination of lower-case and upper-case letters as well as numbers and
special characters. The more complex the username and password, the harder it will be to guess by an
unauthorized user.
You should update your camera regularly at http://www.foscam.us/firmware.html. Make sure your camera has
the latest firmware installed for your specific camera model. The latest firmware for Foscam cameras utilizes
protection against various types of online hacking, cracking, and unauthorized access. Doing so will make your
device more secure, may add features, and will contain bug fixes to make your device work faster.
1 Overviews
FOSCAM FI9804P is an integrated wireless IP Camera with a color CMOS sensor enabling viewing resolution
1280*720. It combines a high quality digital video camera, with a powerful web server, to bring clear video to
your desktop from anywhere on your local network or over the Internet.
FI9804P supports the industry-standard H.264 compression technology, drastically reducing file sizes and
conserving valuable network bandwidth.
The IPCAM is based on the TCP/IP standard. There is a WEB server inside which could support Internet
Explore. Therefore the management and maintenance of your device is simplified by using the network to
achieve the remote configuration and start-up.
The camera is designed for outdoor surveillance applications such as courtyards, supermarket, and school.
Controlling the IPCAM and managing images are simplified by using the provided web interface across the
network utilizing wireless connectivity.
FOSCAM provides Phone APPs for Android and iPhone users, please search “Foscam Viewer” and install it
through APP Store, then you can view your camera directly as a computer.
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1.1 Key Features
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Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow
bandwidth network
1.0 Mega-Pixel
Supports IE/Firefox/Google/Safari browser or any other standard browsers
Supports WEP,WPA and WPA2 Encryption
Wi-Fi compliant with wireless standards IEEE 802.11b/g/n
IR night vision (Range:20m)
Supports image snapshot
Supports dual-stream
Supports IR-Cut and the filter change automatically
Embedded FOSCAM DDNS(dynamic domain name service) Service
Supports remote viewing & record from anywhere anytime
Multi-level users management with password protection
Motion detection alert via email or upload image to FTP
Supporting Third Party Domain name
Providing Phone APPs for Android and iPhone users
Supports multiple network protocols: HTTP /HTTPS/ RTSP/ TCP /IP /UDP /FTP /DHCP /DDNS / UPNP
/ONVIF
Providing Central Management Software to manage or monitor multi-cameras
1.2 Read Before Use
Please first verify that all contents received are complete according to the Package Contents listed below.
Before the Network Camera is installed, please carefully read and follow the instructions in the Quick
Installation Guide to avoid damage due to faulty assembly and installation. This also ensures the product is
used properly as intended.
1.3 Packing Contents
● IPCAM×1
● Network Cable×1
● Wi-Fi Antenna×1
● CD×1
● DC Power Supply×1
●Quick Installation Guide ×1
● Mounting bracket×1
● Security Warning Card × 1
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1.4 Physical Description
Front Panel
1
2
3
4
Figure 1.1
1 WIFI Antenna: Wireless Antenna
2 Infrared LED: 12 IR LEDs
3 LENS: CMOS sensor with fixed focus lens
4 Induction IC
Interface
1
2
3
4
5
Figure 1.2
1) Reset button :Press and hold on the reset button for 5 seconds. Releasing the reset button, the password
will back to the factory default administrator password. The default administrator user is admin with no
password.
2) Audio input interface: The jack is used to plug external microphone.
3) Audio output interface: The jack is used to plug external speakers.
4) LAN: 10/100M adaptive Ethernet interface. Through this interface, IPCAM can be connected with various
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network devices, such as hub, router, etc.
5) Power Interface: Connect the external power adapter, request for 12V/1A power.
Bottom View
There are up to some labels located at the bottom of the camera; this is an important feature of original
Foscam cameras. If your camera does not have labels as shown in Figure 1.3, it may be a clone. Cloned
Foscam cameras can not use original firmware and are not eligible for warranty or technical services.
Product Label & SN Label
& QR NO.
Figure 1.3
2 Accessing the Network Camera
This chapter explains how to access the network camera through web browsers and RTSP players.
2.1 Access the Camera in LAN
This camera support HTTP and HTTPS protocols, so here will allow you to use HTTP and HTTPS port no.
(1) Http:// LAN IP + Http Port no.
Double click the IP Camera Tool icon and it should find the camera’s IP address automatically after you plug in
the network cable.
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Figure 2.1
Double click the IP address of the camera; your default browser will open to the camera login page.
(2) Https:// LAN IP + Https Port no.
The default Https port no. is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port.
Go to Settings - Network - Port panel , you can see and change the https port no.
Figure 2.2
2.2 Access the Camera in WAN
2.2.1 Static IP Addresses
Users who have static IP addresses do not need to set DDNS service settings for remote access. When you
have finished connecting the camera using the LAN IP address and port forwarding, you can access the
camera directly from the Internet using the WAN IP address and port number.
How to Obtain the WAN IP address from a public website
To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.The
webpage at this address will show you the current WAN IP.
Figure 2.3
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Access your IP Camera from the Internet
You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number
in your standard browser. For example, you would enter http:// 183.37.28.254:85
NOTE:
Make sure port forwarding is successful. You can do port forwarding two ways.
1) Login to your router to enable the “UPNP” function. You can then login to the camera as administrator,
choose Network, and then choose UPnP to enable UPnP. Make sure that the status of UPnP reads “UPnP
Successful” on the Device Status page.
2) Do port (HTTP port ) forwarding manually.
If your router has a Virtual Server, it can do port forwarding. Add the camera’s LAN IP and port which you had
set earlier to your router’s port forwarding settings.
NOTE:
If you plug the camera into a router, it will have a dynamic IP address and you need to set DDNS service
settings to view it remotely.
Step 1: Enter the username and password of the Administrator (default username is admin with a blank
password), and click “OK” to apply changes.
Step 2: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it
was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is
now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the
camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that
a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static
LAN IP address!
2.2.2 Dynamic IP Addresses
DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, to have a
fixed host and domain name. This means that even though your WAN IP address is constantly changing, you
will have a fixed hostname you can use to access your cameras at all times. You can access the camera
directly from the Internet using the hostname and port number.
What is the HTTP Port no.?
1) Default HTTP Port is 88
All cameras have the default HTTP port of 88. For example, if the LAN IP link of the camera is
http://192.168.8.102:88, this means that the camera’s HTTP port is 88. You can change port 88 to another port
if you’d like such as 2000 or 8090, which will not be conflict with other existing ports like 25, 21,10000.Here you
can set the port no. between 1 and 65535.
2) Change the default http no.88 to another one.
How to assign a different HTTP Port No. and fixed the LAN IP of the camera by the IP Camera Tool?
Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP
address, and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure
2.4 and 2.5.
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Select which camera
you’d like to change the
port for, and right click .
Figure 2.4
Modify the Http Port.
Enter the Username and
password, click OK .
Figure 2.5
Step 2: Modify the Http Port and enter the username and password of the Administrator , and click “OK” to
apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. Also, the LAN IP
address is now fixed at a static IP address of http://192.168.1.110:88. This IP address will not change even if
the camera is powered off and back on, the camera will remain on this LAN IP address. This is very important
that a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static
LAN IP address!
Figure 2.6
What is Port forwarding?
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If you have never done port forwarding before, you can open and view the following link to understand the
basic concept. Port forwarding allows for outside connections to access a specific device on your network from
anywhere in the world. Every router automatically blocks any incoming connections for safety purposes. Using
port forwarding, you are telling your router to allow a connection through a certain port (you can think of it as a
gateway) into your router. You set this port to a specific device, in our case an IP Camera, so it can be
accessed from anywhere in the world.
Click this link to learn more about port forwarding: http://portforward.com/help/portforwarding.htm
How do we configure Port Forwarding?
For this section, we will be using an example:
Let’s say the camera’s LAN IP address is http://192.168.8.100:2000
Step 1: Login to the router, and go to your router’s port forwarding or port triggering menu. Sometimes this is
also under the name of Virtual Server or NAT.
Using the Linksys brand router as an example, we would log into the router, and go to the Applications
& Gaming menu. We would then click on the “Single Port Forwarding” sub-menu.
Step 2: Create a new column using the LAN IP address & HTTP Port of the camera within the router as shown
below, then push OK or Submit to save your settings:
Fill the HTTP Port of the
camera in the columns of
External Port and Internal
Port. Example: 2000
Fill in this section with the
LAN IP of the camera; we
would enter “100” for our
example.
Assign a name for the
port forward setting here
Figure 2.7
First method :
Use the embedded DDNS to access the camera via the Internet
Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is
xxxxxx.myfoscam.org. On the bottom of the camera, you can see the domain name sticker with this
information on it.
For example, we can use test09.myfoscam.org. In the camera, click Settings at the top, click “Network” on
the left, then click “DDNS” to get to the DDNS settings page. Here you can see the unique domain name of
your camera.
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Figure 2.8
Now you can use “http://Domain name + HTTP Port” to access the camera via the Internet.
Take hostname test09.myfoscam.org and HTTP Port of 2000 for example, the URL link to access the
camera via the Internet would be http:// test09.myfoscam.org:2000.
Second method :
Use the Third party DDNS to access the camera via the Internet
Step 1, Please go to the third party DDNS website(such as www.no-ip.com) to create a free hostname.
Step 2, DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from
www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server.
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as
DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and
try to redo the settings.
NOTE:
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party
DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take
effect.
2.3 Using the VLC player
This camera supports RTSP streaming, here you can view the camera using VLC player.
RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream
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The part in the square brackets may be omitted.
user name & password:
The user name and password to access the camera. This part can be omitted.
IP: WAN or LAN IP address.
Videostream:
Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here you had
better select videoSub. If you select audio, you can only hear the sound but cannot see the video.
For example:
IP: 192.168.1.11
HTTP Port number: 88
User name: admin
Password: 123
Here I can enter one of the following URLs in the VLC.
1) rtsp://admin:123@192.168.1.11:88/videoMain
2) rtsp:// @192.168.1.11:88/videoMain
3) rtsp://:123@192.168.1.11:88/videoMain
4) rtsp://admin@192.168.1.11:88/videoMain
Open the VLC, and go to MediaOpen Network Stream option, then enter the URL into VLC.
Figure 2.9
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Figure 2.10
Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time
preview.
Figure 2.11
Figure 2.12
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If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation
Guide about How to configure port forwarding.
NOTE:
If you modify the camera’s username or password, you had better reboot the camera, or else the
new username and password cannot take effect when you enter the authentication in the VLC.
2.4 IP camera connection to the server
Device supports ONVIF 2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF.
3 Surveillance Software GUI
Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick installation, you can take
time to learn the operation of the software.
3.1 Login Window
Figure 3.1
Please check the login window above, it was divided to 4 sections from no. 1 to 4.
Section1 Enter the Username and password
The default administrator username is admin with no password, please reset the password at first using and
prevent unauthorized users login the camera .
Section2 Stream
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The camera supports two stream modes: Main stream and Sub stream. If you want to access the camera form
LAN, here you can select Main stream. If you want to access the camera from Internet, here we recommend
Sub stream.
NOTE:
When the network bandwidth is badly you’d better select Sub Stream and the video will be more fluency.
Section3 Select the language
You can select the language you need via click on the language drop-down list to switch.
Section4 login the camera
Click “Login” button.
NOTE:
When setting up your camera for the first time, it will request that you modify the default username and/or
password if both are still set to default. Input the new username and password, click "Modify" to complete the
modification. You will now use the new username and password to login the camera in the future.
Figure 3.2
After logging in for the first time, you will go to “Setup Wizard”automatically. Here you can set the basic
parameters of camera, such as camera name, camera time, wireless settings, IP configuration.
Figure 3.3
Device Name: You could give name for your camera.
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Figure 3.4
System Time: Select the time zone you need to set the date, time,format, etc.
Figure 3.5
Wireless networks: Click “Scan”, find the SSID of your wireless router, select and enter the password.
Figure 3.6
IP: Set IP address of the camera. You could choose to obtain an IP automatically or set the IP address
according to your needs.
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Figure 3.7
NOTE:
It needs about 1 minute to connect the camera to your router.
3.2 Surveillance Window
1
2
6
3
4
5
Figure 3.8
7
Section1 FOSCAM Logo/ Live Video / Settings buttons
: FOSCAM LOGO
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: Path to surveillance window. Click this button and back to the surveillance window
: Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and
do advanced settings.
Section2 Multi-Device Window
The firmware inside the camera supports up to maximum of 9 cameras being monitoring at the same time. You
can add other cameras in multi-camera panel (read chapter 4.3.4).
Figure 3.9
Section3 Mode/ Stream / Mirror/ Flip buttons
Mode
1) 50HZ ---------Indoor surveillance (Region: Europe, China)
2) 60HZ ---------Indoor surveillance (Region: USA, Canada)
3) Outdoor Mode------Outdoor surveillance
Stream
The default Stream supports four modes: 0/720P/30fps/2M, 1/VGA/25fps/4M, 2/VGA/15fps/1M and
3/VGA/10fps/200 The format of the stream type is Stream type no. / Resolution / Maximum frame rate/ Bit
rate
1) Stream type no. : The number is used to identify the stream type.
2) Resolution
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There are some resolutions, the bigger one is 720P, and the smaller one (VGA) is 640x480 pixels. The bigger
the resolution, the better of the image quality is. If you are accessing the camera via internet and want to get
more fluent video streaming, please select resolution VGA.
3) Maximum frame rate
When the video format is 50Hz, the maximum frame rate is 25 fps. When the video format is 60Hz, the
maximum frame rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, when the
frame rate above 15, you can achieve fluently video.
4) Bit rate
Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should
combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will
lead to video cannot play well.
You can reset the stream type on Settings-> Video-> Settings panel.
Section4
IR LED Lights
Click Infra led and there are three modes to adjust the infrared led: Auto, Manual and Schedule.
Auto: Select it and the camera will adjust the infra led (on or off) automatically.
Manual: Select it and turn off the infra led manually.
Schedule: Select it and the IR led light will be off at the schedule period. If you want to define or change the IR
led lights schedule time, please go to Settings→Video→IR LED Schedule page.
Section5 Image quality settings
In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.
Section6 OSD
If you have added time and camera name in the video, you can see it in the live window.
Go to Settings ---Basic settings---Camera name panel, and you can change another device name. The
default device name is anonymous.
Go to Settings ---Basic settings---Camera time panel and adjust the device time.
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Go to Settings ---Video---On Screen Display panel, you can add or no add OSD.
Section7 Play/Stop/ Talk/Audio/ Snap/ Record/ Full screen button
1
2
3
4
1------Play
Click it to play the video of the camera
2------Stop
Click it to stop the video of the camera
3------ Talk: Click the button and the icon will become to
5
6
7
, then talk to the microphone that connected
with PC, people around the camera can hear your voice if the camera has connected with audio output device.
Click the icon again and stop talking.
4------ Audio Click the button and the icon will become to
, you can hear the sound around the camera if
the camera has connected with other audio input device through the Audio Input port of the camera, Click the
icon again and stop audio.
5----- Snap: Click it to make snapshot and it pop up a window which picture you snapshot, right click in the
window and save the picture to anywhere you want.
6----- Record: Click the icon
and the camera start recording, you can see a green dot in the live window.
Click again and stop recording. The default storage path is C:\IPCamRecord. You can change the storage path:
Go to Settings- >Record-> Storage Location panel.
7------Full Screen Click it to make full-screen, or you can double click the surveillance screen to make
full-screen. Double click again and exit full-screen.
Onscreen Mouse Control
Right click the mouse and you can adjust the screen ration, full screen and Zoom up.
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Figure 3.10
Keep ration: Select it and the camera will adjust the size of live window based on the computer monitor
automatically.
Sometimes there is a black border around the video , please select Keep ration to get a better visual quality .
Figure 3.11
Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.
Zoom up/down: Click it and the live view will be digital zoomed up, then click Zoom Down and the live view
back to original size.
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Figure 3.12
NOTE:
1 This camera don’t support Pan/Tilt function, so here cannot allow to use Screen PTZ.
2 For Mac OS, the plugin cannot support Onscreen Mouse function, so you cannot allow to use it.
4 Advanced Camera Settings
Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings.
4.1 Setup Wizard
The way to set it,you could
refer to section 3.1.
Figure 4.1
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4.2 Device Status
Device Status contains four columns: Device Information, Device Status, Session Status and Log, it will show
you various information about your camera.
4.2.1 Device Information
Figure 4.2
Camera Model: Display the model of the camera.
Camera Name: The Device Name is a unique name that you can give to your device to help you identify it.
Click Basic Settings and go to Device Name panel where you can change your camera name. The default
device name is anonymous.
Camera ID: Display the MAC address of your camera. For example Device ID is 008414350787, the same
MAC ID sticker is found at the bottom of the camera.
Camera Time: The system time of the device. Click Basic Settings and go to Camera Time panel and adjust
the time.
System Firmware version: Display the System Firmware version of your camera.
App Firmware version: Display the application firmware version of your camera.
Plug-in version: Display the plug-in version of your camera
4.2.2 Device Status
On this page you can see device status such as Alarm status, NTP/DDNS status, WIFI status and so on.
Figure 4.3
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4.2.3 Session status
Session status will display who and which IP is visiting the camera now.
Figure 4.4
4.2.4 Log
The log record shows who and which IP address accessed or logout the camera and when.
Click the page number and go to the
corresponding page to see more logs
Fill in one page number, click Go button
and go to the corresponding page
Figure 4.5
Reboot the camera and clear the log records.
4.3 Basic Settings
This section allows you to configure your Camera Name, Camera Time, Mail, User Accounts and Multi-Device.
4.3.1 Camera Name
You can define a name for your camera here such as apple. Click Save to save your changes. The alias name
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cannot contain special characters.
Figure 4.6
4.3.2 Camera Time
This section allows you to configure the settings of the internal system clocks for your camera.
Figure 4.7
Time Zone: Select the time zone for your region from the drop-down menu.
Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server.
Choose the one that is closest to your camera.
Sync with PC: Select this option to synchronize the date and time of the Network Camera with your computer.
Manually: The administrator can enter the date and time manually. Please select the date and time format.
use DST: Select the use DST, then select the daylight saving time from the drop-down menu.
Click Save button to submit your settings.
4.3.3 User Accounts
Here you can create users and set privilege, visitor, operator or administrator. The default administrator
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user accounts are admin with a blank password.
Figure 4.8
How to change the password?
Firstly, select the account which you want to change the password, then select “Change password”, enter the
old password and the new password, lastly click modify to take effect.
Figure 4.9
How to add account ?
Select one blank column, then enter the new user name, password and privilege, last click Add to take effect.
You can see the new added account on the Account list.
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Figure 4.10
Figure 4.11
Delete: Select the account which you want to delete, then click Delete button to take effect.
How to change the username ?
Firstly, select the account which you want to change the username, then select “Change username”, enter the
new password, lastly click modify to take effect.
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Figure 4.12
NOTE:
The default administrator account cannot be deleted, but you can add other administrator users.
4.3.4 Multi-Camera
If you want to view multi-surveillance screens on one window, you need to login one camera, and set it as the
main device, and do Multi-Device Settings, add other cameras to the first one camera. Before you do
multi-cams settings, you need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if
there is 8 cams installed.
The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This
page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view
multi-surveillance screen on one window.
Add cameras in LAN
In Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the default one. You
can add more cameras in the list in LAN for monitoring. The camera’s software supports up to 9 IP Cameras
online simultaneously. Click The 2nd Device and click the item in the Device List in LAN, the Alias, Host and
Http Port will be filled in the boxes below automatically. Enter the correct username and password then click
Add. Add more cameras in the same way.
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1 Click it, camera model,
alias, host and HTTP Port
will be filled in the following
boxes automatically
3 Click Add to take effect
2 Enter the User name and
password of the 2nd camera
Figure 4.13
Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show you which
series the camera belongs to.
Figure 4.14
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Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.
Figure 4.15
Figure 4.16
Add cameras in WAN
If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS
domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Read
How to configure DDNS settings in chapter 4.4.4)
Login to the first camera using a DDNS domain name and port.
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Use DDNS domain name and port to login
Make sure each camera you need add
could login with DDNS name and port
Figure 4.17
Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domain name,
port number. Enter user name and password and then choose Add.
1
2
3
4
5
Figure 4.18
1----- The camera model: MJ or H264.
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2----- The 2nd camera’s name
3----- Fill in the 2nd camera’s DDNS host not LAN IP
4 ---- Enter the 2nd camera’s user name and password
5---- Click Add button and to take effect
NOTE:
Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP.
Figure 4.19
Return to video window. You will see all of the cameras accessible through the internet.
When you are away from home, you can use the first camera’s DDNS domain name and port to view all the
cameras via internet.
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Figure 4.20
4.4 Network
This section will allow you to configure your camera’s IP, PPOE, DDNS, Wireless Settings, UPnP, Port, Mail
Settings and FTP Settings.
4.4.1 IP Configuration
If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same
subnet of your router or computer.
Figure 4.21
Changing settings here is the same as using the IP Camera Tool. It is recommended that you use the subnet
mask, gateway and DNS server from your locally attached PC. If you don’t know the subnet mask, gateway
and DNS server, you can check your computer’s local area connection as follows:
Control PanelNetwork ConnectionsLocal Area Connections  Choose SupportDetails.
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Figure 4.22
Set the same Subnet Mask and
gateway of the camera with your
PC .
There are two DNS servers . You
can set any of them . Same with
gateway is also OK .
Figure 4.23
If you don’t know the DNS server, you can use the same settings as the Default Gateway.
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4.4.2 Wireless Settings
Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side
of the screen, then click “Wireless Settings.”
Click the Scan button and the camera will detect all wireless networks around the area. It should also display
your router in the list.
Click the Scan button
to search for wireless
networks.
Click the Page number to see other wireless
networks devices if there are more than 10.
Figure 4.24
Step 2: Click the SSID (name of your router) in the list, the corresponding information related to your network,
such as the name and the encryption, will be filled into the relevant fields automatically.
You will only need to fill in the password of your network. Make sure that the SSID, Encryption and the
password you filled in are exactly the same for your router.
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2 Enter the
password of
your router.
1 Click the SSID of your router
and the relevant information
will be filled in the fields
automatically.
Figure 4.25
Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable.
Never shut down the power of the camera until the IP camera is able to connect to the wireless network.
The LAN IP address will disappear on the window of IP Camera Tool when the camera is configuring a
wireless connection. Wait about 1 minute, the camera should obtain a wireless connection, and the LAN IP of
the camera will show again on the window of the IP Camera Tool. The IP address may have changed after the
camera receives a wireless connection; we recommend setting a static local IP address if this IP address
changes by right clicking the camera in IP Camera Tools, setting a static IP, and pushing OK .
Congratulations! You have set up the wireless connection of the camera successfully.
NOTE:
If you fail to make a wireless connection, please refer to your seller or contact us directly for assistance.
4.4.3 PPPoE
If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE
account.
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Figure 4.26
4.4.4 DDNS
FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the
domain name, you can also use the third party domain name.
FOSCAM domain name
Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you
can see the domain name.
Figure 4.27
Now you can use http:// Domain name + HTTP Port to access the camera via internet.
Take hostname test09.myfoscam.org and HTTP Port no. 8000 for example, the accessing link of the camera
via internet would be http:// test09.myfoscam.org:8000
Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to use
Manufacturer’s DDNS again , here click this button and start Manufacturer’s DDNS Service.
Third Party Domain Name Settings
User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com
Here take www.no-ip.com for example:
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① Step 1, Go to the website www.no-ip.com to create a free hostname
Firstly: Login on www.no-ip.com and click No-IP Free to register.
Click here to register
Figure 4.28
Please register an account step by step according to instructions on www.no-ip.com
After registration, please login your email which used to register. You will receive an email from website, please
click the link to activate your ACCOUNT as indicated in email.
Secondly: Login the link with the registered username and password to create your domain name.
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Figure 4.29
Figure 4.30
Please create the domain name step by step according to instructions on www.no-ip.com
Step 2, DO DDNS Service Settings within the Camera
Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from
www.no-ip.com
Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.
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Firstly, goes to option of DDNS Settings on the administrator panel.
Secondly, select No-Ip as a server.
Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as
DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS
settings effective.
Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and
check if the DDNS status is successful.
If failed, please double check if you have input the correct hostname, user name, and password, and try to
redo the settings.
NOTE:
If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party
DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take
effect.
② Do port forwarding within the router
Example: The camera’s LAN IP address is http://192.168.8.100:2000
Firstly, login the router, goes to the menu of Port Forwarding or Port Trigger (or named Virtue
Server on some brands of router). Take Linksys brand router as an example, Login the router, and goes
to Applications & Gaming->Single Port Forwarding.
Secondly, Create a new column by LAN IP address & HTTP Port No. of the camera within the router showed
as below.
Fill the LAN IP of the camera
here, just input the last section
Assign a name
as you like here
Fill the Media Port no. of the
camera on the column of
External Port and Internal Port
Figure 4.31
③ Use domain name to access the camera via internet
After the port forwarding is finished, you can use the domain name+ http no. to access the camera via
internet. Take hostname ycxgwp.no-ip.info and http no. 2000for example, the accessing link of the camera
via internet would be http:// ycxgwp.no-ip.info:2000
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4.4.5 UPnP
Figure 4.32
The default UPnP status is closed. You can enable UPnP, then the camera’s software will be configured for
port forwarding. Back to the “Device Status” panel, you can see the UPnP status:
Figure 4.33
The camera’s software will be configured for port forwarding. There may be issues with your routers security
settings, and sometimes may error. We recommend you configure port forwarding manually on your router .
4.4.6 Port
This camera supports HTTP Port / HTTPS Port / ONVIF Port. HTTP Port is used to access the camera
remotely.
HTTP port: By default, the HTTP and Media port is set to 88. Also, they can be assigned with another port
number between 1 and 65535. But make sure they can not be conflict with other existing ports like 25, 21.
Figure 4.34
Another way to change the HTTP port no.
Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP
address, and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure
4.35 and 4.36.
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Select which camera
you’d like to change the
port for, and right click .
Figure 4.35
Modify the Http Port .
Enter the Username and
password, click OK.
Figure 4.36
Step 2: Enter the username and password of the Administrator (default username is admin with a blank
password), and click “OK” to apply changes.
Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it
was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is
now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the
camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that
a static LAN IP address is set, or you may have problems later with remote access and seeing the camera
remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static
LAN IP address!
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Figure 4.37
NOTE:
If the camera cannot be accessed, please make sure the port forwarding is succeed.
HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port.
ONVIF port: By default, the ONVIF port is set to 888. Also, they can be assigned with another port number
between 1 and 65535(except 0 and 65534). But make sure they can not be conflict with other existing ports.
4.4.7 Mail Settings
If you want the camera to send emails when motion has been detected, here Mail will need to be configured.
Figure 4.38
1-----SMTP Server/ Port /Transport Layer Security
Enter SMTP server for sender. SMTP port is usually
set as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually
is None. If you use Gmail, Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be
set to 465 or 25 or 587, which port you choose should be decided by which Transport Layer Security you
select.
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2-----SMTP Username/ password: ID account and password of the sender email address
3-----Sender E-mail
4-----Receiver
5-----Save
Mailbox for sender must support SMTP
Mailbox for receiver need not support SMTP, you can set 4 receivers
Click Save to take effect
6-----Test Click Test to see if Mail has been successfully configured.
Click Test to see if Mail has been successfully configured.
Test result
Figure 4.39
If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test
mail.
If the test fails with one of the following errors after clicking Test, verify that the information you entered is
correct and again select Test .
1) Cannot connect to the server
2) Network Error. Please try later
3) Server Error
4) Incorrect user or password
5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and
try again
6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server
7) The message is denied by the server. Maybe because of the anti-spam privacy of the server
8) The server does not support the authentication mode used by the device
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4.4.8 FTP Settings
If you want to upload record files and images to your FTP server,you can set FTP Settings.
Figure 4.40
Figure 4.41
FTP server: If your FTP server is located on the LAN, you can set as Figure4.41.
If you have an FTP server which you can access on the internet, you can set as Figure 4.42.
Port: Default is port 21. If changed, external FTP client program must change the server connection port
accordingly.
FTP Mode: Here supports two modes: PORT and PASV.
Username/password: The FTP account and password.
Click Save to take effect.
Click Test to see if FTP has been successfully configured.
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4.4.9 P2P
Access the camera by smart phone (Android or iOS operating system)
First of all, you need to open the P2P function of the camera at “Settings-->Network-->P2P.”
Figure 4.42
Search and install Foscam Viewer on Google Play and App Store for for Android and iOS devices.
If you want to know more details of the iOS APP or Android APP, see the iOS App User Manual or Android App
User Manual.
4.5 Video
This section allows you to configure Video stream settings, On screen display and Snapshot settings.
4.5.1 Video Settings
There are two ways to set the stream video settings. They are main stream video settings and sub stream
video settings.
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Figure 4.43
Stream type: There are four types to identify different streams you have set.
Resolution: The camera supports multiple types. The higher the resolution is, the clearer video will become.
But the code flux will become larger too, and it will take up more bandwidth.
Bit rate: Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate
configuration should combine well with the network bandwidth. When the bandwidth is very narrow, and bit
rate is large, that will lead to video can not play well.
Frame rate: Note that a larger frame size takes up more bandwidth. When the video format is 50Hz, the
maximum frame rate is 25 fps. When the video format is 60Hz, the maximum frame rate is 30 fps. You should
lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15, you can achieve
fluently video.
Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the more
likely you will get a better video quality, but at the cost of higher network bandwidth consumption.
Variable Bitrate: The two options are Yes and NO. Select Yes the bit rate is variable, and the highest value isn't
higher than Bit Rate Value (2Mbps). Select NO and the bit rate is constant with Bit Rate Value (2Mbps).
4.5.2 On Screen Display
This page is used to add timestamp and device name on the video.
Figure 4.44
Display Timestamp: There are two options: Yes or NO. Select Yes and you can see the system date on the
video,
Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on
the video.
4.5.3 Privacy Zone
This page is used to set some mask as privacy zone on the video.
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Figure 4.45
Allow On Screen Display Mask: There are two options: Yes or NO. Select yes and draw a mask area on the
video, the mask area will be black on the video.
The mask area
Figure 4.46
Click Back button and return to the OSD page, click Save to take effect.
Back to the surveillance window, you can see the mask area as the following picture:
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Figure 4.47
4.5.4 Snapshot Settings
On this page you can set the snapshot pictures’ image quality and the storage path.
Figure 4.48
Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer.
Alarm Pictures Save Path: FTP. If you have done FTP and Alarm settings, when alarming, the camera will
snap pictures to the FTP automatically.
Enable timing to capture
To enable capture interval, follow the steps below:
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1 Select Enable timing to capture
2 Capture interval:The interval time between two captures.
3 Select the capture time
 Capture anytime
Click the black button up the MON, you will see all time range turn red. When something moving in the
detection area at anytime, the camera will capture.
 Specify an capture schedule
Click the week day words, the corresponding column will be selected. For example, click TUE, the all
column of TUE turns to red, that means during Tuesday whole day, the camera will capture.
 Press the left mouse and drag it on the time boxes, you can select the serial area,
4 Click Save button to take effect.
4.5.5 IR LED Schedule
On this page you can set the schedule time for switching IR LED lights. When parameter Mode is set to the
Schedule on the Live Video window, At these schedule time, the IR LED lights will be turned off.
Figure 4.49
4.6 Alarm
IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or
upload images to FTP.
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Figure 4.50
To enable motion detection, follow the steps below:
1 Enable Motion detection
2 Sensitivity---- It supports five modes: Lowest, Lower, Low, Medium and High. The higher the sensitivity, the
camera will be more easily alarmed. Select one motion sensitivity.
3 Trigger interval--- The interval time between two motion detections. Here supports
5s/6s/7s/8s/9s/10s/11s/12s/13s/14s/15s. Select one interval time.
4 Select the alarm indicators
When the motion has been detected, the alarm status will turn to Detect alarm.
Figure 4.51
There are four alarm indicators:
A Camera Sound and PC Sound
If the camera has connected with a speaker or other audio output device, if you select Camera Sound or PC
Sound, when the motion has been detected, the people around the camera will hear beep alarm sound.
B Send E-mail
If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail
Settings first.
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C Take Snapshot
If you select this checkbox, when the motion has been detected, the camera will snap the live view window as
a still picture and load it to the FTP. Make sure you have set FTP and set FTP as the storage path in
Video->Snapshot settings panel.
Time interval: The interval time between two pictures.
D Recording
If you select this checkbox, when the motion has been detected, the camera will recording and load it to the
FTP server. Make sure you have set FTP and set FTP as the storage path in Video->Snapshot settings panel.
5 Set detection area
Click set detect area and it pop up a window, then you can draw the detection area. Click Back button after
settings. When something moving in the detection area, the camera will alarm.
Figure 4.52
6 Alarm Schedule
① Alarm anytime when motion is detected
Click the black button up the MON, you will see all time range turn red. When something moving in the
detection area at anytime, the camera will alarm.
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Click this button and select all time range
Figure 4.53
② Specify an alarm schedule
Click the week day words, the corresponding column will be selected. For example, click TUE, the all column
of TUE turns to red, that means during Tuesday whole day, when something moving in the detection area, the
camera will alarm.
Figure 4.54
③ Press the left mouse and drag it on the time boxes, you can select the serial area.
Figure 4.55
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7 Click Save button to take effect. When the motion is detected during the detection time in the detection
area, the camera will alarm and adopt the corresponding alarm indicators.
NOTE:
You must set the detection area and detection schedule, or else there is no alarm anywhere and anytime.
4.7 Record
4.7.1 Storage Location
On this page you can change the manually recording storage path, the default storage path is
C:\IPCamRecord.
Figure 4.56
Recording Location : FTP.
Local Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can
change another one. For MAC OS, the manual recording path is: / IPCamRecord.
4.7.2 Alarm Record
Figure 4.57
4.7.3 Local Alarm Location
On this page you can enable local alarm record, and select the local alarm record time.
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Figure 4.58
4.7.4 Record Schedule
On this page you can enable schedule record.
Figure 4.59
You can select the main stream or sub stream from the drop-down.
You can set the store path of the recording file on the Storage Location page.
Stream: You can select the main stream or sub stream from the drop-down.
You can set the store path of the recording file on the Storage Location page.
Click Save button to take effect.
4.8 Firewall
This section explains how to control the access permission by checking the client PC’s IP addresses. It is
composed of the following columns: Block access from these IP addresses and Only allow access from
these IP addresses.
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Figure 4.60
Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only
those clients whose IP addresses listed in the Only allow access from these IP addresses can access the
Network Camera. If you select Block access from these IP addresses, only those clients whose IP
addresses are in the IP list cannot access the Network Camera.
Click Save to take effect.
4.9 System
In this panel, you can back up/restore your camera settings, upgrade the firmware to the latest version, restore
the camera to default settings and reboot the device.
4.9.1 Back-up& Restore
Click Back-up to save all the parameters you have set. These parameters will be stored in a bin file for future
use.
Click Browse and select the parameters file you have stored, then click Submit to restore the restore the
parameters.
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Figure 4.61
4.9.2 System Upgrade
Click “Download the latest firmware”, you will see the following screen. And click “save” to save the firmware on
your computer locally.
Figure 4.62
Your current firmware version will be displayed on your screen. You may go to the Status  Device
Information page to check for the latest firmware versions available.
Click Browse, choose the correct bin file and then click System upgrade.
Don’t shut down the power during upgrading. After upgrading, you can see the upgrade result.
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Figure 4.63
Upgrade Firmware by IP Camera Tool
Double click the IP Camera Tool shot icon
, select the Camera IP that you want to upgrade the
firmware. Then select Upgrade Firmware and enter the username and password, choose the firmware file, and
upgrade.
Figure 4.64
Figure 4.65
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CAUTION:
If your camera works well with the current firmware, we recommend not upgrading. Please don’t upgrade the
firmware unnecessarily. Your camera may be damaged if mis-configured during an upgrade.
NOTE:
1) Don’t upgrade the firmware through the web UI in WAN, or else the upgrade may be failed.
2) Please ensure you have download the correct firmware package for your camera before upgrading. Read
the upgrade documentation (readme.txt file) in the upgrade package before you upgrade.
3) Upon downloading the firmware check the sizes of the .bin files. They must match the size in the
readme.txt file. If not, please download the firmware again until the sizes are the same. Your camera will
not function correctly if a corrupt .bin file is used.
4) Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device Firmware.
5) Never shut down the power of the camera during upgrade until the IP camera restart and get connected.
6) After upgrade successfully, please clear the cache of browser, uninstall the old plugin and re-install it, then
reset the camera to the default factory settings before using the camera.
4.9.3 Patch Installation
Click "Browse" to select the correct patch file, and then click "Install Patch" to install the patch. Do not turn off
the power during it installing. After installing is complete, you will receive a system prompt.
Figure 4.66
4.9.4 Factory Reset
Click Factory Reset button and all parameters will return to factory settings if selected.
The default administrator username is admin with a blank password.
Figure 4.67
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4.9.5 Reboot System
Click Reboot System to reboot the camera. This is similar to unplugging the power to the camera.
Figure 4.68
5 Phone APPs
FOSCAM provides APP for Android and iOS system, which helps to view and listen to your world anywhere......
anytime. Search and install Foscam Viewer on Google Play for Android devices, search and install Foscam
Viewer on APP Store for iOS devices.
If you would like to read more details on the Android APP or iOS APP, Please refer to the Android APP User
Manual or iOS App User Manual.
6 Appendix
6.1 Frequently Asked Questions
6.1.1 Install the ActiveX of Firefox browser, Google Chrome and IE
Chrome.
Figure 6.1
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Figure 6.2
Figure6.3
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Figure 6.4
Figure 6.5
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Figure 6.6
6.1.2 Uninstall the ActiveX of Firefox browser, Google Chrome and
IE Chrome.
Figure 6.7
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Figure 6.8
Figure 6.9
6.1.3 I have forgotten the administrator password
To reset the administrator password, you had better unplug the network cable firstly. After that, press and hold
down the RESET BUTTON about 5 seconds. Releasing the reset button, the password will turn to the factory
default.
Default administrator username/password: admin with blank password
6.1.4 Subnet doesn’t match
Check whether your ipcamera in the same subnet of your computer. The step is Control PanelNetwork
ConnectionsDbclick Local Area Connections  Choose GeneralProperties.
Check subnet mask, IP address and gateways. When you set IP address please make sure they are in the
same subnet. Otherwise you can't access camera.
6.1.5 Camera can not record
Camera can not record when I click Record button or I can’t change the manually record path.
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When you use Windows7 or Vista, you may be not able to do manually record or change the record path
because of the security settings of computer.
There are two ways to resolve this problem:
(1) Please add the camera as a trusted site to resolve this issue. The steps are
IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd
(2) Open IE browser, then right click, select “Run as administrator”
6.1.6 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you
will see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE
browser  Tool  Internet Proper  Security  Custom Level  ActiveX control and Plug-ins. Three options of
front should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plug-ins
Figure 6.10
If you allow the ActiveX running, but still could not see living video. Please change another port number to try.
Don’t use port 8000.
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Figure6.11
NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could
not see video, please shut down firewall or anti-virus software to try again.
6.1.7 Can’t access IP camera in internet
There are some reasons:
1 ActiveX controller is not installed correctly
2 The port which camera used is blocked by Firewall or Anti-virus software. Please change another port
number and try again.
3 Port forwarding is not successful.
Check these settings and make sure they are correct.
6.1.8 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding
automatically because of firewall or anti-virus software. It also has much relation with router’s security settings.
So we recommend you do port forwarding manually. You can view your camera in internet successfully after
you do port forwarding manually in your router.
6.1.9 Camera can not connect wireless
If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check
whether your settings are correct or not.
Normally, camera can’t connect wireless mainly because of wrong settings.
Make sure broadcast your SSID; use the same encryption for router and camera.
6.2 Default Parameters
Default network Parameters
IP address: obtain dynamically
Subnet mask: obtain dynamically
Gateway: obtain dynamically
DDNS: Embedded FOSCAM DDNS Service
Username and password
Default username is admin with a blank password
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6.3 Specification
ITEMS
Image Sensor
Lens
Video
Audio
Network
System
Requirements
Other Features
FI9804P
Sensor
High Definition Color CMOS Sensor
Display Resolution
1.0 Megapixels
Min. Illumination
0 Lux (With IR Illuminator)
Lens Type
Glass Lens
focal length
f:2.8mm
Aperture
F1.2
Angle of View
70°
Image Compression
H.264
Image Frame Rate
30fps(60Hz), 25fps(50Hz), downward adjustable
Resolution
720P(1280 x 720), VGA(640 x 480), QVGA(320 x 240)
Stream
dual stream
Image adjustment
The hue, brightness, contrast, saturation, sharpness are
adjustable
Flip image
flip and mirror
Infrared mode
Automatic or manual
Night visibility
12pcs IR-LEDs, night vision range up to 20 meters
Input/Output
External standard 3.5mm interface for two-way audio
Audio Compression
PCM/G.726
Ethernet
One 10/100Mbps RJ45 port
Remote Access
P2P, DDNS
Wireless Standard
IEEE802.11b/g/n
Data Rate
IEEE802.11b: 11Mbps(Max.);
IEEE802.11g: 54Mbps(Max.);
IEEE802.11n: 150Mbps(Max.).
Wireless Security
WEP, WPA, WPA2
Network Protocol
IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS,
UPnP, RTSP, ONVIF
Operating System
Microsoft Windows 2000/XP, Vista, 7;
Mac OS
iOS, Android
Browser
Microsoft IE6 and above version or compatible browser;
Mozilla Firefox;
Google Chrome;
Apple Safari.
Motion Detection
Alarm via E-Mail, upload alarm snapshot to FTP
Privacy Block
Set privacy area manually
User Accounts
Three levels user role
Firewall
Supports IP Filtering
Reset
Reset button is available
Power Supply
DC 12V/1.0A
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Power
Physical
Power Consumption
5.5 Watts (Max.)
Dimension(mm)
132(L)x 72(W)x 80(H)
Gross Weight
1186.8g
Net Weight
870g
Operating Temperature
-20°~ 55°C
Operating Humidity
20% ~ 85% non-condensing
Storage Temperature
Environment
Storage Humidity
Certification
CE, FCC, RoHS
Warranty
Limited 1-year warranty
(-4°F ~ 131°F)
-20°C ~ 60° (-4°F ~ 140°F)
0% ~ 90% non-condensing
6.4 CE & FCC
Electromagnetic Compatibility (EMC)
FCC Statement
This device compiles with FCC Rules Part 15. Operation is subject to the following two conditions.
 This device may not cause harmful interference, and
 This device must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the installation
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is like to cause harmful interference, in which case the user will be required to correct the interference at
his own expense.
FCC Caution
Any changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate this equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator& your
body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
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CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case
the user may be required to take adequate measures.
7 Obtaining Technical Support
While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may
experience some issues or have questions that this User’s Guide has not answered.
Please contact support via e-mail at support@foscam.us. You can also reach technical support at
1-800-930-0949 by following the automated instructions.
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