THIS MANUAL PERTAINS TO THE EASTERN SHORE OF MARYLAND & DELAWARE MAPPING VERSION ITIC USER MANUAL Your comprehensive guide for using ITIC to process Locate Requests on-line. UPDATED JUL 10, 2014 INTRODUCTION WELCOME, USER! Welcome to ITIC! You will find a comprehensive step-by-step guide for processing your locate requests online in the following pages. We have included a detailed description of the innovative tools and features that have been added to this newly revised version of ITIC. We have designed this manual to provide the knowledge required for the efficient submission of accurate ITIC locate requests. We’ve packed a lot of information into these pages, and have arranged it in a streamlined, user-friendly format. It is loaded with visual examples and helpful hints. We think it is best to read it from beginning to end before you start, but the design also facilitates quick references to specific subject matter. So, what are you waiting for? Let’s get started! And remember, our skilled operators are here to help. Assistance is available through the telephone, e-mail, and our newest feature, ITIC Live Help Chat! That’s right, you can get live help while you are processing your locate requests! See page 03 for details. *An important word from the editor: This document contains many color drawings, actual screenshots, and color-coded information. For best results, we recommend that this document be printed in COLOR 01 TABLE OF CONTENTS 02 INTRODUCTION01 TABLE OF CONTENTS02 LIVE CHAT03 SUBMIT A LOCATE REQUEST READY04 GET SET05 GO05 ITIC USER INFORMATION06 EXCAVATOR INFORMATION06 STEP 1: Alternate Contact Information07 STEP 2: Excavation Information 07 - 08 PROFILES09 - 10 STEP 3: Location Information 11 - 16 STEP 4: MAP IT THE MAP 17 - 18 FINDING THE CORRECT LOCATION ON THE MAP19 - 23 GRIDS 24 - 25 STEP 5: START DATE INFORMATION 26 - 27 UTILITY NOTIFICATION LIST/SUBMITTING LOCATE REQUEST 28 POST - SUBMITTING A LOCATE REQUEST CANCEL TICKET29 VIEW A LOCATE REQUEST29 UPDATE TICKET30 CORRECT TICKET31 RE-MARK TICKET31 HELP PAGES/APPENDIX APPROVED ABBREVIATION LISTA1 DISTANCES AND MEASUREMENTSA2 WORK OFF PROPERTY AND ROADS - EXAMPLEA3 MEETING TICKETSA4 LIVE CHAT 03 INTRODUCING ITIC LIVE HELP! Keep getting an “Incomplete Ticket” notice? Need help setting up multiple accounts? Having difficulties describing your work area? ITIC Live Help is here for you! ITIC Live Help is an interactive chat program created to assist ITIC users in real time. ITIC Live Help has many benefits. Here are a few: Speed & Accessibility: Access ITIC Live Help from the same ITIC page used to file the locate request, so you get help the moment you most need it. Our ITIC experts will assist you immediately while you continue working on your locate request. Many users prefer ITIC Live Help to waiting for a return call or email. Reduced Repetition: ITIC Live Help is in a simple text format, which can easily be shared between several ITIC experts. There’s no need to explain a problem to several representatives; if more than one ITIC expert assists you, they can quickly familiarize themself with your situation by reviewing the conversation. Easy Documentation: With ITIC Live Help, you can easily copy, paste, and save the session for later reference. ITIC Live Help can even email a transcript of the conversation to you! Education & Training: The more you correspond with our ITIC experts, the better you will become at filing locate requests online. As your ITIC skills grow, so will the number of your tickets that are released directly from review! ITIC Live Help is available Monday through Friday from 8am-5pm. If Live Help is not available, you may leave a message and an ITIC expert will respond as soon as possible. ITIC LIVE HELP LOGGING IN TO ITIC 04 READY First, navigate to the Miss Utility home page (www.missutility.net). Then click the link labeled “Eastern Shore Maryland & Delaware.” After reviewing the announcements on the ITIC News page, scroll to the bottom of the page and click the Continue button. Enter your email address and password then click “Login.” If you have forgotten your password, click “Forget your Password?” and we will email it to you. FYI By logging in, you agree to the Terms and Conditions. You can read the full text by clicking the “Terms and Conditions” link. SUBMIT A LOCATE REQUEST 05 The ITIC Main Menu appears upon login. GET SET In this section you will learn to prepare STANDARD locate requests. GO! Click “Submit a Locate Request” NEED HELP? Click on the ‘Chat Live’ icon at the top of any page to chat with an ITIC operator while you are processing your locate requests. Hours: Mon - Fri 8a - 5p Each field has a pop-up help box listing the field definition/requirement. Activate pop-ups by clicking on the field titles. FYI The ITIC system will not allow you to enter special characters such as * \ ~ ‘ or “. % SUBMIT A LOCATE REQUEST 06 ITIC USER INFORMATION Phone Number and Ext. These fields will auto-fill with the information associated with your login. Click the ‘Main Menu’ icon at the top of the page, then click the “Edit Account” button to update your main phone number. Contact Enter YOUR first and last name as the ITIC user entering the information. Best Time If you prefer to be contacted during a certain time of day, enter it here. EXCAVATOR INFORMATION This section will auto-fill with your company information. To update your company information, click the ‘Main Menu’ icon at the top of the page, then click the “Edit Account” button to make changes. FYI IMPORTANT! Do not use the ‘BACK’ or ‘FORWARD’ buttons of your web browser (Internet Explorer, Firefox, Safari, etc...). Any information already entered will be DELETED. Please use the buttons at the bottom of the form. SUBMIT A LOCATE REQUEST 07 STEP 1: Alternate Contact Information Alternate Contact and Alternate Phone Enter the name and cell phone number of another person involved with the excavation. If there is an on-site contact, enter their name here. NOTE: See PROFILES section (page 09) to auto-fill your routinely used information STEP 2: Excavation Information Type of Work Enter the specific type of work to be performed. Field locators need to know the specific reason for excavation rather than the work method. Do not use the words ‘Emergency’ or ‘Dig’. Examples: Inst a Fence, Inst Gas Main, Inst Wtr Service, Planting Trees & Shrubs…” FYI Use keyword searches! Type keywords (inst, gas, main, etc.) to generate a list of options. SUBMIT A LOCATE REQUEST STEP 2: Excavation Information - Continued... Work Being Done For Enter the name of the person, company, or organization the work is being done for. Explosives If you are using explosives during excavation select YES, otherwise, select NO. FYI IMPORTANT! Do not use the ‘BACK’ or ‘FORWARD’ buttons of your web browser (Internet Explorer, Firefox, Safari, etc...). Any information already entered will be DELETED. Please use the buttons at the bottom of the form. 08 PROFILES PROFILES Profiles are used to auto-fill specific fields with your routinely used information. Utilizing the ‘Profiles’ feature will enable ITIC to ‘remember’ your information saving you time in the Locate Request process. Profiles are located at the top of the second page of the locate request form. Create Job Profile Click the profile drop-down and select CREATE JOB PROFILE to create a profile. Create a name or title for the profile. The title will appear in the profile drop-down menu for selection. You can create profiles for a specific foreman/contact, a common type of work, marking instructions, etc. You can also create profiles for specific counties or cities that you work in. ALL FIELDS ARE OPTIONAL Click SUBMIT when complete. 09 PROFILES 10 PROFILES - Continued The title of the profile will appear in the drop-down menu once you have submitted it. The new profile can now be used when preparing a locate request. The fields on the locate request form will auto-fill with the information you entered for that specific profile when you choose it from the drop-down list. NEED HELP? Click on the ‘Chat Live’ icon at the top of any page to chat with an ITIC operator while you are processing your locate requests. Hours: Mon - Fri 8a - 5p Edit & Delete To edit or delete an existing profile, select EDIT JOB PROFILE from the “Profiles” drop-down. Edit Add or change any information as needed. Remember - All fields are optional Submit Click SUBMIT to save changes/additions Delete Click DELETE to delete the selected profile SUBMIT A LOCATE REQUEST 11 STEP 3: Location Information County City/Place State Choose the county in which all of the work will take place. Complete a separate ticket if the work extends into another county. Enter the name of the city or place where the work is taking place. If work is taking place outside of city limits, enter the name of the nearest city to where the work is taking place. This menu will auto-fill with the appropriate state based on the County you have selected. (Note: If you have selected Kent county, you will need to select a state manually.) Address Enter the number of the address where the work will take place. Lot, building, PO box or rural route numbers are not addresses and should not be used. If there is no physical address, leave this field blank. NOTE: Be sure to choose the city physically closest to the worksite. This will not necessarily be the same city as the mailing address. NOTE: If the work area involves multiple addresses, leave this field blank, and reference the addresses in the Extent of Work field. NEED HELP? Click on the ‘Chat Live’ icon at the top of any page to chat with an ITIC operator while you are processing your locate requests. Hours: Mon - Fri 8a - 5p SUBMIT A LOCATE REQUEST 12 STEP 3: Location Information - Continued Street Intersecting Street Enter the street name associated with the address. If there is no address, enter the name of the street in which the digging will take place on or along. Enter the name of the intersecting street closest to where the work will take place. The closest intersecting street may not necessarily be a major intersection. Be sure to enter a street name in this field. ADDRESS TIP Use keyword searches! Start typing in the Street name (ex. ‘ca’) to generate a list of street name options. Select from the drop-down lists whenever possible but only if correct. This works for both street fields! REMEMBER Do not list multiple street names in a single street field. If you would like to list nearby major intersections, reference them in the Extent of Work or Comments field. SUBMIT A LOCATE REQUEST 13 ADDRESS / LOCATION DESCRIPTION TIPS Unnamed Street Multiple Names for Street Enter the appropriate description in the Street Name field if the street does not have a “proper” name (i.e. unnamed county road, hwy 71 west bound exit ramp, alley, RR tracks). Give driving directions to the site when doing so. Format the driving directions by referring to an intersection of 2 named roads in the Extent of Work field. If the street has more than one name, enter only one of the names in the appropriate street field. List any additional names (“also known as,” or “AKA”) in the Extent of Work field. For Instance: In the Extent of Work, enter “From Elm Ave go N on Main St approx 400ft to unnamed road, go w on unnamed rd approx 350ft to vacant lot on n side of rd.” For Instance: In the Extent of Work, enter Main St / Us Hwy 14 - This information should be entered as ‘Main St aka Us Hwy 14’ MD State Right of Way* If your work extends into MDOT property or right-of-way, select Yes. Otherwise, select No. Permit* If your work extends into MD DOT property or right-of-way, enter the MDOT permit number you have been issued here. MD Agency Controlling Property or State Road Right-Of-Way* If your work extends into MDOT property or right-of-way, select the MDOT agency who issued the permit for your work. *Only relevant for work being done in Maryland. If a Delaware county has been selected, the field will not appear in Step 3. Abbreviations When entering the information in the street fields you can abbreviate the street modifiers and directional information. For example: enter N Main St instead of North Main Street. The following are the ONLY accepted abbreviations for street name modifiers. Avenue – AVE Boulevard – BLVD Circle – CIR Court – CT Drive – DR Highway – HWY Interstate – I- (I-70) Parkway – PKWY Place – PL Road – RD Route – RT Street – ST Terrace – TER Trail – TR SUBMIT A LOCATE REQUEST 14 STEP 3: Location Information - Continued Extent of Work Enter marking instructions and any driving directions in this field. Below are a few things to remember when formatting your instructions. All locate requests require MARKING INSTRUCTIONS in the Extent of Work field. Marking instructions should be as complete and accurate as possible, so the utilities know where any excavation will be taking place. Marking instructions must describe the entire area where the excavation will take place - NOT what utilities need to be marked. IMPORTANT: Please provide driving directions from a known intersection any time the dig site does not have a numerical address or is not located at an intersection. Driving directions must include approximate distance and specific direction (N, S, E, W, NW, NE, SE, or SW). Example - “FROM MAIN ST GO N ON 1ST ST 1000FT, THEN LOCATE 20FT OUT ON W SIDE OF 1ST ST GOING N TO MONROE ST.” Work Taking Place at an Address Enter the address number in the address field, and the street associated with it in the street field. For example: - Mark entire front half of lot. - Mark 10ft radius of house - Mark from front corners of house to rear lot line, for width of lot Be sure to clearly describe the entire extent of the work area. FYI IMPORTANT! Please do not use ( ‘ ) or ( “ ) for feet & inches as some printers can’t print these characters. It’s best to use feet, ft., foot, and inches or in. SUBMIT A LOCATE REQUEST STEP 3: Location Information - Continued Work Taking Place (or Starting) At an Intersection If work begins at the intersection, no driving directions are required. Simply describe how far and in what direction(s) the work will take place. For example: - Mark 100ft radius of (above) intersection - Mark a square area 25ft N and W from NW corner of above intersection - Mark entire W rd right of way of Elm Ave going N from Main St for 250ft Be sure to clearly describe the entire extent of the work area. Work Taking Place (or Starting) At an Intersection If work does not begin at the intersection, and is not taking place at an address, provide driving directions to the worksite from an intersection of two named roads. (This method may also be used if work is taking place at an address, but you do not have the address information). For example: - From Elm Ave go W on Main St approx 800ft to vacant lot on N side of rd. Mark entire vacant lot. - From Jones Rd go N on Oak Ave 450ft. At that point, mark entire rd right of way of Oak Ave, going further N 250ft. - From Main St go N on Elm Ave approx 500ft to unnamed rd, then go W on unnamed rd approx 250ft to white flag on N side of unnamed rd. Mark 10ft radius of white flag. Note: Regardless of which of the method you use to describe your work area, be sure to enter the name of the rd that work is actually taking place on in the “Street” field. If work is taking place on an unnamed rd, list ‘unnamed rd’ in the street name field, and enter the nearest road to intersect the dig street (‘unnamed rd’) in the intersecting street field. In the last example, you would enter ‘unnamed rd’ in the Street Name field, and Elm Ave in the Intersecting Street field. 15 SUBMIT A LOCATE REQUEST 16 STEP 3: Location Information - Continued Comments These fields are used for any additional notes that may apply to your locate request. Click the Search button to view a list of commonly used comments. IMPORTANT: Do not list marking instructions in the Remarks field. All marking instructions must be listed in the Extent of Work field. SUBMIT A LOCATE REQUEST 17 STEP 4: MAP IT A Brief Introduction In this section you will learn, in detail, how to use the mapping application to map out your entire area of excavation. FYI REMINDER: Miss Utility members do NOT see the map. The map & polygon are used to determine which member utilities will receive the ticket. The map will automatically search by the address, intersection, or map grid provided once you have entered the required ticket information. If the location is found, it will be displayed in the center of the map. Otherwise, you may need to search manually for the correct area. Once the correct area is found, you will need to encompass the entire area of excavation by selecting grids on the map. The area you select will determine the utilities to be notified. Search Results THE MAP Requested Location This field will auto - fill the data entered from “Location Information”. If ITIC finds one or more matches for your site, the options will be listed here. Click the drop down list to view all options and select the correct location. (Not seen in Google View) *TOP PORTION of ITIC MAP Street/Address Search Lat/Lon Search Use this button to manually search for a specific address, street, intersection, and/or city. (See page 21 for more details) Use this button to manually search for Lat/Lon coordinates. (See page 22 for more details) Changing the information in the Street/Address Search box WILL NOT change the information FYI entered in the Location Information fields. Make changes to Location Information fields separately. SUBMIT A LOCATE REQUEST 18 STEP 4: MAP IT - THE MAP Continued View Directional Button Change the image of the map to the OCC map view (pictured), Satellite view (See page 25 for example), or Google map view. (See page 23 for example) Click the directional button in the direction you would like the map to move. [You can also “grab” and move the map by holding down the left mouse button.] Zoom ‘In’ & ‘Out’ Bar Zoom in for more detail by clicking on the plus (+) sign or by dragging the marker up on the bar. Zoom out for an increased overall view by clicking on the minus (-) sign or by dragging the marker down on the bar. [You can also zoom in and out by using the middle rolling button on your mouse when your mouse point is on the map.] Select Grids Identify Use this function to select grids on the Use this function to identify roads, map and create an excavation polygon highways, rivers, creeks, etc., on the around your dig site. map that may not show a name. The name will appear in the bottom section of the map next to “Highlight.” Zooming in on the map makes more names visible. Measure Use this function to measure the distance between points on the map. Using this tool regularly ensures proper coverage of excavation areas and confirms distances along roads. SUBMIT A LOCATE REQUEST STEP 4: MAP IT - Continued FINDING THE CORRECT LOCATION ON THE MAP Automatic Address Search If the system finds an exact match for the address provided (single address only), ITIC will zoom in and display the location in the center of the map (as shown below). Check the following to confirm the system has found the correct location: • The street name is spelled correctly. • The nearest intersecting street provided is the closest intersecting street to the jobsite. • The city currently displayed is the same as the city provided. • The Search Results drop down for multiple matching options. MAP: Automatic Address Search 19 SUBMIT A LOCATE REQUEST STEP 4: MAP IT - FINDING THE CORRECT LOCATION ON THE MAP Continued Automatic Intersection Search If there is no address or the address was not found, ITIC automatically performs an intersection search. If the intersection is found, ITIC will zoom in and display the intersection in the center of the map (As shown below). Check the following to confirm the system has found the correct location: • The street names are spelled correctly. • The nearest intersecting street provided is the closest intersecting street to the jobsite. • The city currently displayed is the same as the city provided. • The Search Results drop down for multiple matching options. MAP: Automatic Intersection Search 20 SUBMIT A LOCATE REQUEST 21 STEP 4: MAP IT - FINDING THE CORRECT LOCATION ON THE MAP Continued Manual Street/Address Search The map will center in the county listed on the ticket. Use the Street Search feature to manually search for the area. In the Street Search box, the fields default with the information entered in the Location Information. This information can be changed in order to search for different areas on the map. Changing this information does NOT change the information in the Location Information fields; it only changes your search criteria. You may enter a single street with the city, another intersection with the city, or just the city itself. If the new data entered is found, it will be centered on the map. If you are working on a street or road with “State”, “County”, or “Hwy” in the name, and it has an alternate name, use the alternate name to expedite the map search. If you have a number in the street name (hwy or county road) search only the number. Changing the information in the Street/Address Search box WILL NOT change the information FYI entered in the Location Information fields. Make changes to Location Information fields separately. SUBMIT A LOCATE REQUEST STEP 4: MAP IT - FINDING THE CORRECT LOCATION ON THE MAP Continued Search by Latitude/Longitude ITIC will automatically search accurate coordinates provided on the ticket. If you wish to do a manual Lat/Lon search click the “Lat/Lon Search” button. Enter the coordinates in the correct format. The map will center the coordinates on the screen with a point if they are found within the county you have provided. 22 SUBMIT A LOCATE REQUEST STEP 4: MAP IT - FINDING THE CORRECT LOCATION ON THE MAP Continued Manual Google Map Search If the location is not found automatically by ITIC, you may choose to search Google. Click on the Google button to change the map view. The Search Results drop-down box will be replaced with a Google Search field. The information in this field is copied from the Requested Location. Click the search button to the right of this field to search the location on the Google map. To search a different intersection, remove the address, street and intersecting street, and leave the city. Then enter the new intersection preceding the city in the format shown below: After the location is found, you can select grids on the Google map. Guidelines for selecting grids on the map on (pg 24). Note: You will not be able to select more than 2 grids for any single ticket. MAP: Manual Google Map Search 23 SUBMIT A LOCATE REQUEST 24 STEP 4: MAP IT - Continued Grids Selecting Grids To map your excavation area, you will need to select existing grids to encompass your entire worksite. First, choose the ‘Select Grids’ tool located in the lower right corner of the map. Then simply click on the area of your excavation. The grid you have selected will be highlighted in green. Continue to select surrounding grids until you are certain your excavation area is completely encompassed. To “unselect” a grid, simply click on it. MAP: Single Grid Selected MAP: Multiple Grids Selected Note: You will not be able to select more than 2 grids for any single ticket. SUBMIT A LOCATE REQUEST 25 STEP 4: MAP IT - GRIDS Continued Measuring to a specific point You can use the measure function to determine distances on the map. Place the first point at the intersection, then click to make points following the road to the end point. Watch the ‘Total Length’ indicator at the bottom of the map. Once you have measured the appropriate distance, click “Select Grids” and select grids to encompass the entire worksite at that point. If you find that the distance measured on the map is different than the distance you have entered in the Extent of Work, correct the distance in the Extent of Work. Using the “Satellite” Option to Verify the Location If you wish to see an aerial view of the site location, click on the “satellite” view button after selecting your grids on the OCC or Google map. The Satellite view can help you verify that the selected grids are large enough and have been placed in the correct location. To make changes, simply click on the grids you have selected to ‘un-select’ them, and choose new grid(s). SUBMIT A LOCATE REQUEST 26 STEP 5: START DATE INFORMATION Ticket Type You may choose to change the type of ticket you are filing with this drop-down menu. This field will default to STANDARD ticket type (the ticket type for normal locate requests). • If you are requesting a ‘normal’ locate request (a start date & time with the standard 48-hour notice) choose the STANDARD Ticket Type. • If you would like to start your excavation the same day you are filing your locate request, choose the Insufficient Notice Ticket Type from the drop-down menu. In the Comments section (Step 3), enter the date & time you would like to have the area marked by. • If you would like utilities to respond prior to the normal 48-hour notice, but not the same day you file your locate request, choose the Short Notice Ticket Type. In the Comments section (Step 3), enter the date & time you would like to have the area marked by. • If your work is part of the One Maryland Broadband Network project, choose the OMBN ticket type. • If you are installing mainline and/or service fiber for Verizon, select either the Verizon FTTP or Verizon FIOS Ticket Types. Only use this ticket type if you are an employee of Verizon (or an affiliated contractor). PLEASE NOTE: If you are requesting markings prior to the standard 48-hour notice, MISS Utility cannot guarantee how or if the utilities respond. • (Delaware Only) If you would like to meet with the locators use the Meeting Ticket Type. This should only be used for excavation projects that are too complex or difficult to describe through ITIC. See page A4 for instructions on filing Meeting tickets. • (Delaware Only) If you would like utility information, but are not planning on excavating in the near future, choose the Designer Ticket Type. Designer tickets are for planning/informational purposes only, and have a work-to-begin date of 15 business days from the date of submission. SUBMIT A LOCATE REQUEST 27 STEP 5: START DATE INFORMATION Work to Begin Date These fields will default to the minimum start date and time required by state law on Standard tickets. In Maryland: In Delaware: The earliest available work to begin time will be 2 business days from the date the ticket was filed, at 11:59 pm. This date and time may be modified, but will not allow a start date/time that is earlier than the two working day notice, nor later than 12 calendar days from the date the ticket was filed. The earliest work to begin time will be 7:00 am on the third business day from the date the ticket was filed. This date and time may be modified, but will not allow a start date/time that is earlier than the standard notice, nor later than a 10 business day notice. Once you are satisfied that the polygon encompasses the entire excavation area and you have selected a start date/time, click “Next Step”. FYI Tickets sent to review after 5pm EST Monday - Friday and all tickets received on weekends and holidays will be processed as though it was received on the following business day. SUBMIT A LOCATE REQUEST 28 UTILITY NOTIFICATION LIST / SUBMITTING YOUR LOCATE REQUEST After clicking “Next Step” you will be presented with the Utility Notification screen. The list of utilities notified is based on the location where the mapping grids were selected. If there are any utilities in the area that are not listed on the ticket, you MUST notify them directly. Submit, cancel, or suspend the ticket by choosing one of the options a the bottom of the page. If you choose “Cancel”, the ticket will NOT be submitted and you will be returned to the ITIC main menu. Clicking “Go Back” will return you to the location information and map page of the request. If you are ready to submit your ITIC locate request, click the “Next Step” button on the bottom of the screen. ATTENTION: The call center will send you a confirmation copy of your completed locate request. Please note that it is your responsibility to verify that ALL information is accurate upon the receipt of a completed request. There is a link located on confirmation email. Click this link and view the map one more time to ensure the entire excavation area is included within the polygon drawn. REMEMBER: Tickets submitted to review after 5pm will be reviewed the next business day. If you find any errors, call 1 (800) 257-7777 to correct the ticket. If a ticket you have submitted for review lacks required information or contains errors, we will send you an email. The email will contain additional instructions on how to correct your ticket. If you do not receive a copy of the completed locate request it is your responsibility to re-submit the request. No excavation should take place until you receive a copy of the completed locate request and ALL utilities have responded. POST - SUBMITTING A LOCATE REQUEST CANCEL TICKET Use ‘Cancel Ticket’ to cancel an existing ticket before the start date and time on the ticket has passed. Select “Cancel Ticket” at the ITIC main menu screen, and enter the ticket number. Verify the information on the ticket to be sure it is the ticket you wish to cancel. You must view all pages of the ticket through to the Utility Notification Screen (pg 28). Click “Next Step” on the Utility Notification Screen (pg 28) to complete the cancellation request. NOTE: Cancellation cannot be undone. Once a ticket has been canceled, you must complete a brand new ticket with a full 2 working day notice to re-start the marking process. VIEW A LOCATE REQUEST Log into ITIC and click “View a Locate Request” on the ITIC Main Menu. Enter the ticket number for the ticket you wish to view in the “Message Number” field and click the “Search” button. Clicking on “Cancel” will take you back to the ITIC Main Menu. 29 OTHER AVAILABLE TICKET FEATURES 30 UPDATE TICKET Use Update Ticket to renew an existing ticket that has expired, or is about to expire. Click “Update Ticket” at the ITIC main menu screen (pg 05). Enter the ticket number that you wish to update in the “Message Number” field. Click “Search” to open the ticket for an update. Click “Cancel” to return to the Main Menu. NOTE: Update your ticket if your exact work continues and the ticket has expired or is about to expire. Remember, you must have a valid ticket to dig/excavate in Maryland and Delaware. You will be issued a new ticket number; the notified utility owner-members will provide their positive response to your new ticket prior to your work. If you need the markings refreshed on a currently valid ticket, use the Re-Mark function (see next page). You may only change Alternate Contact info and Remarks. All other information fields will be locked. If you need to make changes to the Location of Work, you must file a new ticket. Emergency tickets cannot be updated. In Maryland: In Delaware: Miss Utility tickets are valid for 12 business days after the day on which the ticket is transmitted to the owner-members. If your work will extend beyond the expiration date you must update your ticket by the 9th business day. Miss Utility of Delmarva tickets are valid for 10 business days after the call date. Tickets must be updated by the 8th business day from the day after the call date if work will extend beyond 10 business days. POST - SUBMITTING A LOCATE REQUEST CORRECT TICKET Use Correct Ticket to make alterations to the Contact Information of a valid ticket, or to add notes in the Remarks field that do not affect the scope of work. Click “Correct Ticket” at the ITIC main menu screen (pg 05). Enter the ticket number that you wish to refresh in the “Message Number” field. Click “Search” to open the ticket for a re-mark. Click “Cancel” to return to the Main Menu. Please Note: The Correct Ticket function should never be used to alter or expand marking instructions. If you need to alter the scope of your ticket, you must file a new ticket. RE-MARK TICKET Use Re-mark Ticket to renew markings on an existing valid ticket when no changes are needed. Click “Re-mark Ticket” at the ITIC main menu screen (pg 05). Enter the ticket number that you wish to refresh in the “Message Number” field. Click “Search” to open the ticket for a re-mark. Click “Cancel” to return to the Main Menu. NOTE: Only re-mark your ticket if the markings are no longer visible. Emergency tickets cannot be re-marked. 31 HELP PAGES / APPENDIX A1 APPROVED ABBREVIATION LIST The following is a list of approved abbreviations. These are the only abbreviations to be used when processing a ticket. Please spell out the complete word when time and space are available. Approximately – APPROX Mount – MT Utility – UTIL Association – ASSOC North – N Water – WTR Avenue – AVE Parkway – PKWY West – W Between – BTWN Pedestal – PED Block – BLK Place – PL Boulevard – BLVD Pole # – P# Building – BLDG Property – PROP Circle – CIR Railroad – R/R Construction – CONST Relocate – RELOC Court – CT Right of Way – R.O.W. Development – DEVEL Road – RD Drive – DR Route – RT East – E Service – SVC Electric – ELEC Sewer – SWR Feet – FT South – S Highway – HWY Square – SQ House – HSE Street – ST Inground – IG Subdivision – SUBD Install – INST Terrace – TER Intersection – INTER Trail – TR Interstate – I- Transformer – TRANS Locate – LOC Underground – UG NEED HELP? Click on the ‘Chat Live’ icon at the top of any page to chat with an ITIC operator while you are processing your locate requests. Hours: Mon - Fri 8a - 5p HELP PAGES / APPENDIX A2 DISTANCES and MEASUREMENTS 1/10 OF A MILE = 0.10 MILE = 528 FEET 2/10 OF A MILE = 0.20 MILE = 1056 FEET 3/10 OF A MILE = 0.30 MILE = 1584 FEET 4/10 OF A MILE = 0.40 MILE = 2112 FEET 5/10 OF A MILE = 0.50 MILE = 2640 FEET 6/10 OF A MILE = 0.60 MILE = 3168 FEET 7/10 OF A MILE = 0.70 MILE = 3696 FEET 8/10 OF A MILE = 0.80 MILE = 4224 FEET 9/10 OF A MILE = 0.90 MILE = 4752 FEET 1/16 OF A MILE = 110 YARDS= 330 FEET 1/8 OF A MILE = 220 YARDS= 660 FEET 1/4 OF A MILE = 0.25 MILE = 1320 FEET 1/3 OF A MILE = 0.33 MILE = 1760 FEET 3/8 OF A MILE = 660 YARDS= 1980 FEET 1/2 OF A MILE = 0.5 MILE = 2640 FEET 2/3 OF A MILE = 0.66 MILE = 3520 FEET 3/4 OF A MILE = 0.75 MILE = 3960 FEET 1MILE =1760 YARDS=5280 FEET NEED HELP? Click on the ‘Chat Live’ icon at the top of any page to chat with an ITIC specialist while you are processing your locate requests. Hours: Mon - Fri 8a - 5p HELP PAGES / APPENDIX WORK OFF PROPERTY & ROADS EXAMPLE If the work area is taking place on (or along) a map/geographical feature (creeks, railroad tracks, etc...), use the same method as work taking place on a roadway. However, you must include driving directions to the feature. As always, the driving directions must start at an intersection of 2 named roads, and must include approximate distance and direction (from the intersection) to the work area. Example The excavator is working in the creek and 10ft on both sides of the creek, for approximately 600ft. Driving directions should be given as follows: “From the intersection of Swallow Falls Rd and Sines Cemetery Dr, travel east on Swallow Falls Rd approximately 400ft to the unnamed creek. Travel southeast following the creek for 1500ft. At this point, mark in creek and 10ft on both sides of creek going southeast for 600ft.” Select the appropriate grids until you are certain your excavation area is completely encompassed. To “unselect” a grid, simply click on it A3 HELP PAGES / APPENDIX A4 MEETING TICKETS A Meeting ticket is used to request an appointment with locators at the job site. Meeting requests should only be used when the work area is too complex to explain through normal methods. Meeting appointments should be scheduled two full working days from the time you file the ticket, between 9am and 3pm. include the meeting location on the ticket. To create a Meet Time request, follow the normal procedure for a Standard ticket, with three exceptions: NOTE: Owner-members do not guarantee The Location of Work field must include a specific their response to this type of notice. place to meet, and a general description of the full extent of the work area (e.g. “meet at the above intersection for work to take place within a 200ft radius of above intersection,” “meet at the above address for work to take place in rear of property,” etc). In the Comments field, enter “Caller requests a meeting on (your requested meet date & time).” The Ticket Type must be changed to Meeting. This can be adjusted using the Ticket Type drop-down menu found in Step 5. (See pg 26 ) NOTE: A meeting notice is not a locate request. If markings are needed a locate ticket should be processed with locate instructions.