User Manual

Version 1.1
User Manual
for
Issue Tracker
Issue Logging and Tracking System
Version 1.1
Prepared by: S.P.Somavarthini
Created: 22 August 2011
Last Updated: 13 September 2011
CONFIDENTIALITY CAUTION
This User Manual is intended only for the use of the individual or entity to which it is
addressed and contains information that is confidential and proprietary to ECnet Ltd.
This Users Acceptance Criteria contains information, concepts and ideas developed
and researched at considerable time and expense by ECnet Ltd. By accepting this
document, you, the recipient, agree not to disseminate, distribute or copy any part of
this document other than to those persons on a “need-to-know” basis.
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 1 of 11
Version 1.1
CONTENTS
1
ACCESSING THE ISSUE TRACKER APPLICATION .......................................... 3
2
L OGGING IN TO THE ISSUE TRACKER SYSTEM ........................................... 3
3
TO FILE AN ISSUE WITH THE ISSUE TRACKER SYSTEM ................................... 4
4
TO SEARCH FOR THE ISSUES .............................................................. 7
5
TO CHANGE THE PASSWORD.............................................................. 9
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 2 of 11
Version 1.1
1
Accessing the Issue Tracker Application
Access the URL, https://eclink.ecnet.com/issuetrack/. The following page will
be displayed.
Figure 1.1. Issue Tracker Home Page
2
Logging in to the Issue Tracker System
1. From the Home Page, Click on the Login Icon. The screen will be
displayed with login fields.
Figure 2.1. Login Screen
2. Enter the Login ID (Email ID registered) and the password and click on
the ‘Login’ button. The following page will be displayed.
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 3 of 11
Version 1.1
Figure 2.2. User Home Page
3
To File an Issue with the Issue Tracker system
1. Click on the ‘File a Issue’ icon from the User Home Page (Figure 2.2). The
screen will be displayed to select the Product.
Figure 3.1. Product Selection Page
2. Select a Product from the list, ‘LN ERP’, ‘SCM WM’ and ‘Syteline’.
3. An Issue entry form will be displayed (figure 3.2).
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 4 of 11
Version 1.1
Figure 3.2. Issue Entry Form
4. Select the following,
a. Component
b. Version
c. Severity
d. OS
and enter the following,
e. Summary of the Issue
f.
Description of the Issue
5. User can attach the related documents with the issue by clicking on the
‘Add an attachment’ button.
6. The file selection field will be displayed below these fields, figure 3.3.
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 5 of 11
Version 1.1
Figure 3.3. Attachment selection fields
7. Click on the ‘Choose File’ button. This will open the ‘File Explorer’ window.
8. Choose the file.
9. The selected file will be displayed in the attachment panel as below.
Figure 3.4. Attachment panel displaying the attachement selected
10. Enter the description for the attachment.
11. Click on the ‘Submit Issue’ button to submit the issue to ECnet.
12. The issue will be created and the following confirmation page will be displayed.
An email will be sent to ECnet on the issue.
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 6 of 11
Version 1.1
Figure 3.5. Issue Screen – After creation – Open for modification
13. User can modify the issue details in the same screen if needed.
4
To search for the issues
1. Click on the ‘Search’ icon from the User Home Page (figure 2.2) / click on
the ‘Search’ link from the menu bar on the top of the screen.
Figure 4.1. Search Screen – Simple Search and Advanced Search tabs
2. The Search screen will be displayed with 2 tabs, ‘Simple Search’ and ‘Advanced
Search’ (figure 4.1).
3. In the Simple Search tab, Select the ‘Status’, ‘Product’ or enter the
‘Words’ to search and click on the ‘Search’ button. (OR)
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 7 of 11
Version 1.1
4. In the ‘Advanced Search’ screen select one or all of the following and click
on the ‘Search’ button.
a. Product
b. Component
c. Status
d. Resolution
Figure 4.2. Search Screen – Simple Search and Advanced Search tabs
5. The results will be displayed in the screen matching to the search criteria
entered / selected. Figure 4.3.
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 8 of 11
Version 1.1
Figure 4.3. Results display screen
6. In order to view the issue in detail, click on the link of the issue ID.
5
To Change the Password
1. Click on the ‘Preferences’ menu from the top of the screen.
Figure 5.1. Results display screen
2. The screen will be displayed to change the user preferences (figure 5.2).
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 9 of 11
Version 1.1
Figure 5.2. User Preferences Screen
3. Click on the ‘Account Information’ tab (figure 5.3)
Figure 5.3. Account Information Screen – Change Password
4. Enter the Current Password in the ‘Password’ field and enter the ‘New
Password’, ‘Confirm New Password’ in the given fields and click on the
‘Submit Changes’ button.
5. The conformation message will be displayed in the screen.
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 10 of 11
Version 1.1
Figure 5.4. Account Information Screen – Change Password confirmation
message
Confidential
User Manual for Issue Tracker
Copyright © 2011
Page 11 of 11