614 Message Greeter - Marsh Products, Inc.

Message Greeter
Installation and
User Manual
Model 614
Message Greeter Installation and User Manual (2009-06-24)
www.MarshProducts.com
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Inside Layout of Message Greeter
(version 0614-C)
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Message Greeter Installation and User Manual (2009-06-24)
Inside Layout of Message Greeter
Message Greeter Installation and User Manual (2009-06-24)
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Model 614 Message Greeter Installation
Connecting to the Audio Base Station
The communications cables and the vehicle detection wires are provided, and connected to the message greeter to make it more convenient to connect to the audio base station and vehicle detector.
Audio Connections
1.
2.
Connect the “In Bound” audio cable marked “To Base Station” by connecting the red signal wire and black ground
wire to your Audio Communications System. This audio pair
is also marked with a BLUE band in case the label has been
removed.
Connect the “Out Bound” audio cable marked “To Menu
Board” by splicing the red signal wire and the black ground
wire to cable coming from the audio speaker in the drive-thru
menu board. This audio pair is also marked with a YELLOW
band in case the label has been removed. Be sure to solder
and heat shrink this connection to insure a reliable quality
connection.
Vehicle Detection
The 614 Message Greeter works with constant presence detection
only, such as a loop vehicle detector (Marsh 610, Panasonic 917-1S) .
The message greeter can accept either a dry contact, normally open
switch closure or a logic level input.
Connect the either the dry contact wires from the secondary
output (dry contact switch closure) from the vehicle detector
to blue and gray wires from the message greeter.
Note: The Marsh Products 610 or the Panasonic 917-1S
Loop Vehicle Detector provides a matching blue and gray
pair of wires that can be used leaving 2 normally open dry
contacts from the vehicle detector available for other use.
However, the brown/yellow pair or black/white pair may
also be used as well.
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Message Greeter Installation and User Manual (2009-06-24)
Volume Control
The volume of the outbound message is controllable from the keypad
and is explained in the Message Greeter User Manual. The volume
selections from the keypad are values 0 to 7, soft to loud respectively.
Outbound Audio Interrupt Adjustment
The Message Greeter allows for an outbound message to be interrupted when audio is detected from the audio base station, in other
words when the order taker begins to speak. This feature can be enabled or disabled. The Audio Interrupt Adjustment available on the
electronics (See Inside Layout of Message Greeter) can be adjusted if
the message interruption occurs prematurely or the user has to speak
loudly to cause the message to stop. The adjustment is factory set and
should only be adjusted if necessary.
Message Greeter Installation and User Manual (2009-06-24)
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Using the Model 614 Message Greeter
Features
The Marsh Products 614 Message Greeter is the most powerful and
flexible audible message system available. The 614 is ideally suited
for any application where audible advertisements are required such as
drive-thru communication, banking, pharmacy, etc.
The 614 Message Greeter accepts a dry contact closure to trigger any
one of nine recorded messages with clear audio output inserting the
audio message into an existing audio channel. Any one of the nine
messages can be manually or automatically selected to be broadcast
when the switch closure is triggered. The 614 allows you to program a
different output message to be broadcast at different times of day, at
the desired volume, at just the right time. One message can be broadcast during the breakfast hours and a different message broadcast during the lunch and dinner hours, while another message can be broadcast for after hours when the business is closed. Messages also can be
programmed to repeat. Overall, nine messages can be programmed
into nine different day parts for each day of the week. This flexibility
is easily set up and configured using the keypad and LCD display or a
personal computer.
• 8 programmable 25 second message slots
• 1 programmable 40 second message slot
• 9 programmable day parts for each day of the week (63 day parts
in all)
• Programmable volume control for each day part
• 0 to 99 second programmable delay for each day part
• Message repeating for each day part
• 0 to 99 second programmable repeat delay for each day part
• RS485 communications port for connection with personal
computer
• All settings, including messages are stored in non-volatile memory
• Battery backed up date/time clock
• 2 line by 16 character LCD display
• 16 key keypad for easy programming
• Built in AGC (Automatic Gain Control)
• Built in low pass filtering
• Message programming available through external speaker/mic or
headset
• Message programming available through user supplied audio
channel, such as audio from a PC sound card or tape recorder
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Message Greeter Installation and User Manual (2009-06-24)
Introduction
The 614 Message Greeter contains eight message slots. Each message
slot can contain a message up to 25 seconds long. A ninth message
slot is available for a longer 40-second message. The messages can be
programmed to play back through the outbound audio channel when a
vehicle is detected. The message that is played is either selected
manually or is determined by the Message Greeter based on the time
of day.
The Message Greeter has two different modes of operation; “Basic
Mode” and “Daypart Mode”. Selecting the desired mode of operation
or changing any of the system settings such as date and time, defaults,
or dayparts is performed in the System Setup.
Operating Instructions
Basic Mode
Basic Mode provides complete manual control over the Message
Greeter. Simply press the number of the message you’d like played
whenever a vehicle is detected. This message will remain the selected
message until another number on the keypad is pressed. Select “0” to
disable any message from playing when a vehicle is detected. To record a message press the “Rec” button twice and begin speaking into
the microphone. Press any key to stop recording. To play back the
message simply press the “Play” button. The recorded message will
play back into the headset.
Daypart Mode
Daypart Mode provides all of the functions that Basic Mode provides,
except that pressing “0” will enable the Message Greeter to select the
message to be played based on the time of day. This allows the greeter
to switch to a different message at a specific time. Different volumes
and delays can also be associated with the time of day. Each day of
the week can be broken into nine different day parts. The dayparts,
along with the associated message, delay and volume for each daypart, can be setup using the keypad of the Message Greeter or optional
PC software.
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Marsh Products Message Greeter has a built-in password
mode toTheprotect
the system from being changed inadvertently. If the
Note:
system password is set to any value other than “0000” then the Message Greeter will prompt for the password every time a change to the
main screen is attempted. After entering the password, the system will
remain in an unlock mode for a limited period of time. The green
LED will flash while the system is in this mode. Setting the system
password to “0000” will disable this protection and allow the changes
to be made with out having to enter a password. (See “PASSWORD
Menu” in System Setup).
Main Screen
The opening or main screen will always display the current day of the
week and time of day on the first line. The second line will display the
current active message. The current active daypart is displayed on the
second line when the system is in Daypart Mode. In the example below, message 1 will be played whenever a vehicle is detected.
Mon 12:15pm
Msg:1
Mon 12:15pm
Msg:1 Daypart:3
Pressing numbers 1 through 9 on the keypad will select the active
message. When the Message Greeter is in basic mode, pressing “0” on
the keypad will disable the active message. When the Message
Greeter is in Daypart mode pressing “0” on the keypad allows the
Message Greeter to automatically select the active message based on
the time of day. The main screen will display the active message and
daypart. The example below indicates that the current daypart is daypart 2 and is setup to boadcast message 3 as the active message.
Mon 12:15pm
Msg:3 Daypart:2
The dayparts and each dayparts associated messages, volumes, and
delays are established in the setup menus.
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Message Greeter Installation and User Manual (2009-06-24)
Main Screen Summary
Key
“1” – “9”
Description
Selects the active message.
The message remains active until another
message is selected.
“0”
Basic Mode: Disables any message from being
output when a vehicle is detected.
Daypart Mode: Allows the Message Greeter to
select which message is active based on the time
of day.
“Play”
Plays the active message through the headset
plugged into the greeter.
“Rec”
Begins recording for the selected or active message.
“Esc”
Exits the password protected mode for making
changes.
“Enter”
Enters the system setup mode. A prompt to enter
the password is displayed. If the password is set
to all zeros then no password is required, and
setup mode is entered immediately.
Right Arrow
Not Applicable.
Left Arrow
Not Applicable.
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System Setup
Setup mode allows the following items to be programmed:
•
•
•
•
•
•
•
•
•
•
Edit daypart times
Assign messages to each daypart
Setup volume levels for each daypart
Setup delay times for each daypart
Setup repeat delay times for each daypart
Set the current date and time
Set the password
Restore defaults
Set delay, repeat and volume defaults
Setup message interruption to on or off when audio is detected
from the order taker
Entering System Setup
To enter setup mode press the “Enter” key from the main screen. The
password screen will be displayed. If the password is set to “0000”
then the setup mode main menu will be immediately displayed without prompting for a password. Pressing “Esc” will return the system
to the main screen.
When the password has been successfully entered the following menu
will be displayed:
MODE DAYPART
SYSTEM
Move the cursor by using the arrow keys to underscore the desired
menu item, and press “Enter” to select. The following describes the
three different menu items:
MODE
Selecting MODE allows you to select either Basic
Mode or Daypart Mode for the normal operation of
the system.
DAYPART
Selecting DAYPART allows you to set the operating characteristics of each daypart, such as the start/
stop time, volume, and delays for each individual
day part if using Daypart Mode.
SYSTEM
Selecting SYSTEM allows you to set the system
wide characteristics such current date and time, system password, default settings and audio interrupt.
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Message Greeter Installation and User Manual (2009-06-24)
System Setup Summary
The following keys will perform the described functions from any
screen within the setup mode where applicable.
Key
“Enter”
Description
Selects the menu item underscored by the cursor
and displays the next screen
“Esc”
Returns to the previous menu.
Right Arrow
Moves the cursor to the next menu item on the
screen.
Left Arrow
Moves the cursor to the previous menu item on
the screen
“0” – “9”
Enters the number selected into the position
highlighted.
“Play”
Plays back the current message selected into the
headset. This key is only valid in the
“DAYPART” menus.
“Rec”
Begins recording audio from the headset into the
message slot selected. This key is only valid in
the “DAYPART” menus.
Message Greeter Installation and User Manual (2009-06-24)
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Selecting Basic or Daypart Mode
From the main setup menu select the MODE menu. The following
menu will be displayed:
Select Mode
BASIC DAYPART
Using the arrow keys highlight the desired mode and press “Enter”.
Either of the following will be displayed:
Daypart Mode
Enabled!
Basic Mode
Enabled!
Press any key to return to the main screen. The system will remain in
the selected mode until otherwise selected.
DAYPART Menu
From the DAYPART menu, each day of the week can be divided into
sections called dayparts. For each daypart, a message can be assigned,
along with a corresponding volume, delay time and repeat delay. This
feature allows a different message to be broadcast depending on the
time of day. For example, during the breakfast shift a breakfast oriented message can be broadcast, while during the lunch hours a lunch
oriented message can be broadcast. This also allows the volume of a
message to be lower or higher depending on the time of day. Any
given day can be divided into nine different dayparts, however, you
don’t need to program each day of the week if more than one day will
be contain the same daypart settings. For example, setup Monday and
copy Monday’s settings to each day of the week. (See Copying Dayparts)
The DAYPART menu consists of two parts: EDIT and COPY. Select
EDIT to set daypart settings and select COPY to copy the daypart
settings from one day to another.
EDIT
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COPY
Message Greeter Installation and User Manual (2009-06-24)
Setting Up Dayparts
The Message Greeter is shipped with predefined daypart settings.
These daypart settings can be modified to fit your needs.
Select EDIT from the DAYPART menu to display the days of the
week.
Mon Tue Wed Thur
Fri Sat Sun
Select the desired day of the week by using the arrow keys and pressing “Enter”. The current start and stop time of the first daypart of the
day selected will be displayed.
Mon Daypart: 1
12:00am 05:00am
Only the stop time can be changed. To change the stop time enter the
new time using the number keys on the keypad. For “am” press an
even numbered key, for “pm” press any odd numbered key. When the
desired stop time is entered press “Enter” to continue. The stop time
entered will be the new start time for the next daypart. For the example above the start time for daypart 2 on Monday will be 05:00am.
After pressing “Enter” the current message of the daypart will be displayed as shown below.
Mon Daypart: 1
Message: 2
In the above example Message 2 will be the active message that is
played whenever a vehicle is detected during the hours of 12:00am to
5:00am.
To change the programmed message, press the number on the keypad
that corresponds to the desired message. To play or record the message displayed, plug in the supplied headset and press the “Play” or
“Rec” key on the Message Greeter. Press the “Enter” key to continue.
.day of the week.
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After pressing “Enter” the delay and repeat delay times programmed
for the daypart are displayed as follows.
Mon Daypart: 1
Dly: 01 Rep: 00
Simply enter the new desired delay and repeat delay time and press
“Enter” to continue.
A Delay time of “00” will broadcast the message immediately.
Note:
A Repeat delay time of “00” will disable the message from being repeated. Typically a delay time of “00” and a repeat delay time of “00”
is desired. This will output the message immediately when a vehicle
arrives and will not repeat the message until the next event.
After pressing “Enter” the volume of the message for the daypart is
displayed.
Mon Daypart: 1
Volume: 7
The volume ranges from 0 to 7, where a volume of 0 is the softest and
7 is the loudest. Simply enter in the desired volume level using the
number keys on the keypad. To test the volume level press “Play” and
listen to the volume through the headset. Adjust the volume accordingly. Press “Enter” to continue.
After pressing “Enter” the start and stop times of the next daypart will
be displayed as below.
Mon Daypart: 2
05:00am 10:00am
Notice that the start time is the same as the stop time of the previous
daypart. Repeat the above process for each daypart of the selected day
of the week.
When a stop time of “12:00am” (Midnight) is entered this will
Note:
be considered the last daypart for the selected day of the week. No
more dayparts will be displayed.
To jump forward to a different daypart for the selected day of
Note:
the week simply press “Enter” repeatedly until the desired daypart is
displayed.
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Message Greeter Installation and User Manual (2009-06-24)
Copying Dayparts
The COPY menu allows the daypart settings of one day to be copied
to the dayparts of another day of the week.
After selecting “COPY” from the DAYPART Menu the “Copy
From:” menu will be displayed as follows:
Copy From:
M T W T F S S
Using the arrow keys select the day of the week whose daypart settings you wish copy from and press “Enter”.
After pressing “Enter” the “Copy To” menu will be displayed indicating the day of the week selected. Select the day of the week to which
the daypart settings are to be copied. If “M” was selected from the
“Copy From” menu the display will show the following:
Copy Mon To:
M T W T F S S
Select the day of the week to which the daypart settings are to be copied and press “Enter”. If “T” was selected, then the display will show
the following:
Mon Copied To
Tue Complete!
To continue to copy Monday’s settings to other days of the week
press the “Esc” key once to return to the previous menu. Select another day to copy and repeat as many times as necessary.
Message Greeter Installation and User Manual (2009-06-24)
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SYSTEM Menu
By selecting SYSTEM from the main setup menu the following menu
will be displayed:
DATE PASS
OUTBOUND DEF
The following is a brief summary of the four menu items:
DATE
Allows you to set the current date and time.
PASS
Allows you to change the system password.
OUTBOUND
Allow the Outbound audio interrupt to be turned on
or off.
DEF
Allows the setting of default values such as Volume
and Delay.
DATE Menu
By selecting DATE from the System Menu the system date and time
will be displayed in the following format:
Tue 07/11/00
08:42pm
By using the arrow keys to move the cursor and the number keys to
enter values the current date and time can be set.
To set the day of the week use “1” for Monday, “2” for Tues Note:
day, “3” for Wednesday, etc. For setting am/pm use any even numbered key to select AM and any odd numbered key to select PM.
Use the “Esc” key exit the menu and return to the system menu.
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Message Greeter Installation and User Manual (2009-06-24)
PASSWORD Menu
Select PASS from the System Menu to change the current system
password.
Change Password
****
Enter the new desired password using the number keys. The password
must be 4 digits in length. After entering the fourth digit the following
will be displayed:
Repeat Password
****
Enter the desired password again for confirmation. If the password is
successfully repeated the system will return to the previous menu,
otherwise an error message will be displayed.
OUTBOUND Menu
OUTBOUND menu allows the selection of the outbound audio interrupt. If outbound audio interrupt is selected by pressing “0” from the
menu below, the Message Greeter will interrupt any outgoing message when the order taker begins to talk into the audio system. By
selecting “9” the outgoing message from the Message Greeter will
complete before audio from the external audio system will pass
through.
0 To Interrupt
9 To Complete
DEFAULT Menu
By selecting DEF from the System Menu the following menu for setting system defaults is displayed:
DELAY
RESET
VOLUME
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The following is a brief summary of the three menu items:
DELAY
Set delay defaults used in Basic Mode.
VOLUME
Set volume defaults used in Basic Mode.
RESET
Reset all system settings to their defaults, including
daypart settings and the system password.
DELAY Menu
Set the system delay default. The value entered here will be used for
the message delay and repeat delay in basic mode.
VOLUME Menu
Set the system volume default. The value entered here will be used for
the message volume in basic mode.
RESET Menu
Selecting RESET from the Default Menu allows all system defaults to
reset, including all daypart settings, Volume, Delay, and system password. The system password is reset to “0000”.
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Message Greeter Installation and User Manual (2009-06-24)
Menu Chart Summary
Mon 12:15pm
Msg:1
Password
****
If password is set
to “0000”.
MODE DAYPART
SYSTEM
Select Mode
BASIC DAYPART
Basic Mode
Enabled!
EDIT
COPY
DATE PASS
OUTBOUND DEF
Mon Tue Wed Thu
Fri Sat Sun
Copy From:
M T W T F S S
Mon Daypart:1
12:00am 05:00am
Copy Mon To:
M T W T F S S
Mon Daypart:1
Message: 2
Mon Copied To
Tue Complete!
Mon Daypart:1
Dly: 01 Rep: 00
Mon Daypart:1
Volume: 7
Tue 07/11/00
08:42pm
Change Password
****
Default Delays
Dly: 01 Rep: 00
0 To Interrupt
9 To Complete
Default Volume
Volume: 7
Message Greeter Installation and User Manual (2009-06-24)
DELAY VOLUME
RESET
9 To Reset All
Def Settings.
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Getting Help
Please keep in mind you may need to contact the specific manufacturer of your equipment; however, the following numbers can be used
for assistance with the 614 Message Greeter.
Panasonic Help Desk
(866) 472-6767
Marsh Products Technical Support
(630) 879-8008
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Message Greeter Installation
and User©Manual
(2009-06-24)
Copyright
2009 Marsh
Products, Inc.