GENERAL MOBILE GM 8 GO DUAL User Manual

Volume

Up

Volume

Down

Proximity

Sensor

Receiver

Front

Camera

Notification

Light

Rear

Camera

Flash

Power

Key

Fingerprint

Charge-USB Port Speaker Microphone Earphone

Jack

Nano

SIM

MicroSD

Card

Dimensions 150 x 70.5 x 8.59 mm

Network 4.5G LTE Cat4, 150/50Mbps

LTE

Bands

Display

FDD: 1(2100), 3(1800), 5(850), 7(2600),

8(900), 20(800)

TDD: 38(2600), 40(2300)

5.5” HD+ (1440x720)

Corning ® Gorilla ® Glass

Processor Mediatek MT6739 Quad-core 64 bit

Operating

System

Android (Go edition)

Camera

Rear: 13 MP AF Dual Flaşlı

Selfie: 5MP

Memory

16GB Storage,

Micro SD support up to 128GB

3500 mAh

Battery

FM Radio Yes

Fingerprint Yes

Dimensions 150 x 70.5 x 8.59 mm

Network 4.5G LTE Cat4, 150/50Mbps

LTE

Bands

Display

FDD: 1(2100), 3(1800), 5(850), 7(2600),

8(900), 20(800)

TDD: 38(2600), 40(2300)

5.5” HD+ (1440x720)

Corning ® Gorilla ® Glass

Processor Mediatek MT6739 Quad-core 64 bit

Operating

System

Android (Go edition)

Camera

Rear: 13 MP AF Dual Flaşlı

Selfie: 5MP

Memory

16GB Storage,

Micro SD support up to 128GB

3500 mAh

Battery

FM Radio Yes

Fingerprint Yes

Problem

Ringtone is not audible.

No network connection

/ network disconnected

Charging error

Turns off / freezes

Messages / images cannot be received

Cause

The device may be in silent mode.

The signal may be weak or you may be located outside the operator’s network coverage zone.

Battery may be too hot or cold.

Solution

You may increase the volume level using the volume buttons on the right of your device.

Please make sure you are located inside your operator’s network coverage zone.

Power cable or your adapter may be malfunctioning.

The USB port of your device may be malfunctioning.

There may be a software-related problem.

There may be not enough storage space.

Allow your device to reach normal temperature.

Procure a new original power cable or adapter.

Take your device to the nearest authorized service and have it repaired.

1. Check if your software is updated to the current version.

2. You can return your device to factory settings by following

Settings>System>Reset>Factory data reset

(It is recommended to back up your data since it will be deleted).

Delete unnecessary data.

Problem

Ringtone is not audible.

No network connection

/ network disconnected

Charging error

Turns off / freezes

Messages / images cannot be received

Cause

The device may be in silent mode.

The signal may be weak or you may be located outside the operator’s network coverage zone.

Battery may be too hot or cold.

Solution

You may increase the volume level using the volume buttons on the right of your device.

Please make sure you are located inside your operator’s network coverage zone.

Power cable or your adapter may be malfunctioning.

The USB port of your device may be malfunctioning.

There may be a software-related problem.

There may be not enough storage space.

Allow your device to reach normal temperature.

Procure a new original power cable or adapter.

Take your device to the nearest authorized service and have it repaired.

1. Check if your software is updated to the current version.

2. You can return your device to factory settings by following

Settings>System>Reset>Factory data reset

(It is recommended to back up your data since it will be deleted).

Delete unnecessary data.

Problem

Files cannot be opened

Phone does not turn on

Applications cannot be opened

Phone calls cannot be placed

SIM Error

The screen does not display when a call is received

Cause

The file format may not be supported

Solution

Check the file formats.

On/off button may be pressed and held for a very short duration.

No SIM inserted or SIM is not correctly inserted.

Press and hold the on/ off button at least 3 seconds.

The battery may be empty.

Dialing error.

A new SIM might have been inserted.

Charge the battery.

May not be supported by the service provider.

Contact your service provider.

Network is not identified.

Check the restrictions.

Cost limit might have been reached.

Contact your service provider.

Make sure your SIM card is inserted correctly.

May be a proximity sensor issue.

If you are using a protective band or a case with your device, make sure that it does not cover the space around the sensor.

We declare that product

Product:

Model:

GSM WCDMA LTE Mobile Phone with WiFi and Bluetooth

GM 8 Go Dual (Brand: General Mobile)

(RED Regulations): We hereby declare that the above named product is in confirmance to all the essential requirements of the Radio Equipment Directive (2014/53/EU). To which this declaration relates, is in conformity with the following standards and/or other normative documents:

Standards:

Draft ETSI EN 301 489-1 V2.2.0

Draft ETSI EN 301 489-52 V1.1.0

Draft ETSI EN 301 489-17 V3.2.0

Draft ETSI EN 301 489-19 V2.1.0

ETSI EN 303 413 v1.1.1

ETSI EN 301 511 V12.5.1/ ETSI EN 301 908-1

V11.1.1/ ETSI EN 301 908-2 V11.1.2

ETSI EN 301 908-13 V11.1.2/ Final draft ETSI

EN303 345 V1.1.7

ETSI EN300 328 V2.1.1/ ETSI EN301 893

V2.1.1

EN 50360:2017/ EN 50566:2017

EN 62209-1:2016 / EN62209-2:2010/ EN

62479:2010

EN60950-1: 2006/ A11:2009/ A1:2010/

A12:2011/A2:2013

EN50332-2:2013/ EN50332-2:2013

Manufacturer:

Telpa Teknoloji Hizmetleri A.S.

Ikitelli OSB Mahallesi 17. Cadde, No:3, 34490

Basaksehir ISTANBUL /TURKEY