SmartRG SR350N Clear Access Owner's Manual

Home Network Manager User Guide
version 2.4
100 Crystal Run Road
Middletown, NY 10091
+1 855 558 5812
www.mediacomcable.com
February 2011
Copyright © by ClearAccess, Inc.
All rights reserved.
ClearAccess, Inc. reserves the right to revise this publication from time to time without obligation of
ClearAccess to notify any person or organization of such revision.
ClearAccess is a registered trademark of ClearAccess, Inc.
All other trademarks, registered trademarks, service marks, and trade names are the property of their
respective owners.
Table of Contents
Home Network Manager Overview.................................. 1
Network Status......................................................................................................................................... 1
My Network ............................................................................................................................................. 2
My Wireless Network .............................................................................................................................. 2
Parental Controls ..................................................................................................................................... 2
Advanced ................................................................................................................................................. 2
My Network..................................................... 3
Device Detail.................................................. 4
Task: I want to change the name of a device on the network, and select a different icon.................. 5
Task: I want to access the local management interface for a manageable device ............................. 6
Task: I want to delete a device from the network ............................................................................... 6
Wireless Service............................................... 8
Task: I want to turn on wireless networking ...................................................................................... 9
Task: I’d like my wireless to be secure ............................................................................................... 9
Task: I’d like to allow someone visiting to log into my wireless network ........................................ 10
Time Blocking................................................. 11
Task: I want to block all computers in the house from Internet access during certain hours .......... 12
Task: I want to block a device from accessing the Internet during certain hours ............................ 12
Task: I want to limit the amount of time a device can connect to the Internet ................................. 13
Task: I want to give some extra time on a device just for today without changing my normal time
blocking settings ............................................................................................................................... 13
Task: I want to give some extra time for all devices on the network just for today without changing
my normal time blocking settings ..................................................................................................... 14
Task: I want to see the time blocking settings on my entire network................................................ 14
Task: I want to see the time blocking settings for a particular device ............................................. 15
Content Filtering............................................. 16
Task: I want to restrict access by age level ...................................................................................... 18
Task: I don’t want anyone on the network to go to this website....................................................... 19
Task: I want to restrict access to a specific list of sites .................................................................... 20
Task: I want to allow access to specific sites blocked by the filter level .......................................... 20
Troubleshooting: I can’t see a site I expect to see, or I am able to access a site I shouldn’t........... 21
Port Forwarding............................................... 23
How to configure Port Forwarding via the HNM .................................................................................. 24
Task: Creating a Custom Port Forwarding Application Profile ...................................................... 25
Task: I am trying to play an online game with my xBox and get an MTU message ......................... 26
Home Network Manager User Guide
Home Network Manager Overview
The Mediacom Home Network Manager is a browser-based application that helps you manage,
protect and share your home network. It enables you to easily modify basic home network
configuration such as wireless, firewall, and port forwarding, and provides a way to setup
enhanced services such as time blocking and content filtering. The HMN provides remote
access to the home network, providing a one-click process to access any IP-enabled device in
the home.
Figure 1. The Home Network Manager, logged in
Network Status
Shows whether your broadband is connected, and whether wireless networking is enabled.
ClearAccess © 2011
1
Proprietary and Confidential
Home Network Manager User Guide
My Network
This shows how many LAN devices are known to your local network, and how many are online.
When you log in, the complete list of devices connected to your network is automatically
displayed on the right-hand side of the screen.
My Wireless Network
This is the location where you can manage your wireless network settings. You can enable or
disable your wireless, or modify your wireless settings, such as changing your WEP Key,
changing the wireless broadcast channel, and enabling/disabling the broadcast of your SSID.
Parental Controls
This is the location where internet access controls are managed. A summary of the current
service settings is displayed. Clicking on each service link will bring up a window where you can
view and edit settings for that service.
•
•
Content filtering: Content filtering is used to prevent users from viewing inappropriate
web sites or content. Filtering can be implemented on individual computers and devices
or on the entire network. It is possible for different computers and devices on the
network to have different levels of internet access. There are two types of content
filtering: Basic content filtering and Dynamic content filtering.
o
Basic content filtering uses lists of Allowed web sites [whitelist] and Blocked web sites
[blacklist].
o
Dynamic content filtering allows you to select an age-group filtering level – this service
checks each web site against a master list maintained by your service provider. The
master list checks site content and blocks sites inappropriate to the age-group indicated
by the filter level.
Time blocking: The time blocking application in the Home Network Manager allows you
to set limits on how much time the internet can be accessed. You can set individual
blocks of time throughout the week to be blocked, limit the amount of time the internet
can be accessed each day, and limit the amount of time it can be accessed each week.
You can also use the Bonus Time feature to override the normal schedule and add timed
access starting immediately for a set amount of time.
Advanced
This is the location where you can manage port forwards. This powerful feature of the Home
Network Manager gives you the ability to remotely configure port forward settings for specific
LAN devices. Port forwarding is usually necessary to play online games or deploy VoIP services
behind an enabled gateway.
ClearAccess © 2011
2
Proprietary and Confidential
Home Network Manager User Guide
My Network
The Local Network page provides summary information about individual devices
devices that are
connected to your local network.
Figure 2: Default view of the Local Network summary in the My Network area
For each device, the name, icon, IP address, and connection status is shown. Also, small icons
show if any services such as content filtering or time blocking have been applied to the device.
Figure 3: View of the Local Network pane in the My Network area, showing information for a specific device.
Hovering over a device with your mouse cursor will display a small window providing more
information
mation about applied services. Clicking on the device icon or name will load the Device
Detail page for that device.
ClearAccess © 2011
3
Proprietary and Confidential
Home Network Manager User Guide
Device Detail
The Device Detail page provides summary information about an individual device that is
connected to your local network. You can find information on the manufacturer, MAC address,
and current IP address; view the currently active services; and configure access to a local
management interface, if the device supports such management.
Figure 4: Device Detail summary page
ClearAccess © 2011
4
Proprietary and Confidential
Home Network Manager User Guide
When viewing the detail for a specific device, you can change back to viewing the summary of
all of your local network devices by clicking on the “Devices” breadcrumb immediately below the
“Local Network” header.
On the Device Detail page, you can change the name of the device as it is listed on the network.
You can also assign an icon from the available ones to best match the device, such as an iPad,
a laptop, or a desktop computer. The Device Detail page also allows you to view and edit the
active services for the device.
Task: I want to change the name of a device on the network, and select
a different icon
1. Login to the Home Network Manager.
2. In the Devices section, click the link to the device you want to edit. This opens the
Device Details page for that device.
3. In the Device Information section, click the Edit Name and Icon button.
4. This brings up the Edit Device Name and Icon window, where you can select which icon
you’d like and edit the device name.
ClearAccess © 2011
5
Proprietary and Confidential
Home Network Manager User Guide
5. Type in the new name for the device, and if desired select an icon to represent it.
6. Click the OK button.
7. Click the Save button. You must click the Save button to save the changes to your
gateway, or changes will be lost when you navigate away from the page.
8. Logout from the Home Network Manager.
Task: I want to access the local management interface for a manageable
device
Some devices, such as webcams, may have a local management interface that you can access
as a web page. This management interface might allow you to schedule events or view camera
pictures. If your device has a local management interface, the manual will tell you how to access
it directly from your web browser. The Home Network Manager also allows you to configure a
link to the local management interface within the Home Network Manager, so you do not need
to remember the URL.
Enabling access to the local interface for a device from within the Home Network Manager also
allows you to access the interface from computers that are not on your local network. For
example, this would allow you to view the webcam images from your office computer. Note that
this could be a potential security risk, so remember to disable this function when you’re not
using it.
1. Login to the Home Network Manager.
2. In the Devices section, click the link to the device you want to edit. This opens the
Device Details page for that device.
3. In the View Local Interface section, click the Enable Local Interface Access button.
4. In the dialog box, enter the port number for access, if your user’s manual specifies a
port. This will allow access only to that specific port. If your user’s manual does not
specify a port, it will default to port 80.
5. Enter the path for the location to be accessed, if your user’s manual specifies one. This
will allow access only to that specific path.
6. Click the OK button.
7. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
8. Logout from the Home Network Manager.
Task: I want to delete a device from the network
1. Login to the Home Network Manager.
2. In the Devices section, click the link to the device you want to delete. This opens the
Device Details page for that device.
3. In the Device Information section, click the Delete Device button. This will delete the device
from the list of devices on the network. Note that if that device connects to your network at a later
time, it will reappear and the previous settings will be applied.
ClearAccess © 2011
6
Proprietary and Confidential
Home Network Manager User Guide
4. Click the OK button.
5. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
6. Logout from the Home Network Manager.
ClearAccess © 2011
7
Proprietary and Confidential
Home Network Manager User Guide
Wireless Service
You can enable or disable your wireless, or modify your wireless settings, such as changing
your WEP Key, changing the wireless broadcast channel, and enabling/disabling the broadcast
of your SSID.
Figure 5: Default view of the wireless summary in the Basic Services area
Figure 6: The Wireless summary, showing current settings
ClearAccess © 2011
8
Proprietary and Confidential
Home Network Manager User Guide
Task: I want to turn on wireless networking
When you first receive the wireless modem, wireless may not be turned on/enabled. This shows
you how to turn on wireless service and describes other options you should consider when
setting up wireless networking.
1. Login into the Home Network Manager.
2. Click on the Wireless Settings link under Basic Services. This opens the Wireless
summary pane on the right side of the screen.
3. Enter your SSID in the text box, or leave the default name. This is a name for the
wireless network that allows your wireless network to be identified.
4. Use the drop-down arrow next to Security Type to choose the security type and enter the
key if applicable. WPA2 is recommended.
5. Click the Enabled check box. When checked, wireless networking will be enabled after
saving the configuration in a later step.
6. (Optional) If you want to broadcast the availability of your wireless network, click the
check box next to Broadcast.
•
NOTE: If you broadcast the beacon, the Network Name (SSID) and the
security status icon will be displayed to computers within reach. If you do not
set up a Security Type with a security key, your network will be open and
available to any computer that can see the beacon. To set up a security key,
follow the steps in the next section under “I’d like my wireless to be secure.”
7. Click the OK button.
8. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
9. Logout from the Home Network Manager.
Task: I’d like my wireless to be secure
When you enable wireless service on your wireless modem, you can also set up your security
options.
1. Login into the Home Network Manager.
2. Click on the Wireless link under Basic Services. This opens the Wireless summary pane
on the right side of the screen.
3. Click the Enabled check box. When checked, wireless networking will be enabled after
saving the configuration in a later step.
4. Click the Broadcast check box. When checked, your Network Name (SSID) and security
status will be broadcast to any computer within reach.
5. Type in the network name that you’d like to use in the Network Name (SSID) field. For
example, you can use a name and the word network, such as “Jack’s Network.”
•
NOTE: Pick something meaningful to you, to make it easier for you and any
visitors to select and log into the correct network.
ClearAccess © 2011
9
Proprietary and Confidential
Home Network Manager User Guide
6. To change the channel on which the radio broadcasts its signal, please choose a
channel number from 1 to 11 by clicking the drop-down arrow. The default Security
Channel value is Auto.
•
NOTE: This functionality is useful if the gateway's radio is interfering with
other wireless devices in your environment or vice versa (other wireless
devices affecting the gateway’s ability to transmit wireless signals properly).
Unless there are other wireless devices using the same channel, the security
channel should be set to Auto.
7. Use the arrows to select a Security Type. If you select anything other than None or
Mixed, you’ll need to use the automatically generated security key or create your own.
The types are listed below, in order of most secure to least secure.
•
WPA2
•
WPA
•
WEP
•
Mixed
•
None
8. Click the Generate Wireless Key button, unless you are using your own custom security
key. If using your own custom security key, type the key into the text box.
NOTE: Dictionary words should not be used for custom security keys. A random
generation of letters and numbers makes for a stronger security key.
9. Click the OK button.
10. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
11. Logout from the Home Network Manager.
Task: I’d like to allow someone visiting to log into my wireless
network
When you have a guest visit your home, if the wireless network is already enabled you simply
need to tell your guest the SSID and security key. If you do not already have the wireless
network enabled, follow the instructions under “I want to turn on wireless networking” and then
give your guest the SSID and security key.
ClearAccess © 2011
10
Proprietary and Confidential
Home Network Manager User Guide
Time Blocking
The time blocking application in the Home Network Manager allows you to set time blocking
rules. Customers can set individual blocks of time throughout the week to be blocked, limit the
amount of time the internet can be accessed each day, and use the Bonus Time feature to
override the normal schedule and add timed access starting immediately for a set amount of
time.
Figure 7: Default view of the time blocking application in the Basic Services area
ClearAccess © 2011
11
Proprietary and Confidential
Home Network Manager User Guide
Figure 8: The Time Blocking detail, showing current settings
Task: I want to block all computers in the house from Internet access
during certain hours
Use this feature when you want to block anyone in the house from accessing the Internet during
certain hours. For example, you can block after bedtime hours on weekdays and have a
different time blocked on weekend nights. Note that when you set or change the default
settings, these changes apply only to devices that first connect to the router after the default
settings have been changed. To change settings for a device that is already listed in the device
list, you need to configure that device manually.
1. Login into the Home Network Manager.
2. Click on the Time Blocking link under Basic Services. This opens the Time Blocking
summary pane on the right side of the screen.
3. In the Default Settings section, under Night Blocking, click on the arrows next to
Weekday to select the times during the week when you want to block all computers from
accessing the Internet. Weekday nights are Sunday, Monday, Tuesday, Wednesday,
and Thursday nights.
4. Click the arrows next to Weekend to select the times on weekends you want to block all
computers from accessing the Internet. Weekend nights are Friday and Saturday nights.
Note: Time can be blocked in half hour increments.
5. Click the OK button.
6. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
7. Logout from the Home Network Manager.
Task: I want to block a device from accessing the Internet during
certain hours
Use this feature when you want to make sure that devices are not connecting to the Internet
during certain hours. This means features like Xbox Live or web surfing will not work, although
games with local single player options will still be able to run.
1. Login into the Home Network Manager.
2. Click on the Time Blocking link under Basic Services. This opens the Time Blocking
summary pane on the right side of the screen.
3. Click on the device in the Settings by Device section.
4. In the Night Blocking section, select Blocked and then use the arrows to select the start
and stop times for blocking access. This will limit Internet access for this device only
during the time period specified on weekday nights. Weekday nights are Sunday,
Monday, Tuesday, Wednesday, and Thursday nights.
•
Example: If you set the times to 10 pm to 6 am, a person using this device
cannot access the Internet using this device during those hours each day on
Monday through Friday.
5. In the Night Blocking section, select Blocked and then use the arrows to select the start
and stop times for blocking access. This will limit Internet access for this device only
ClearAccess © 2011
12
Proprietary and Confidential
Home Network Manager User Guide
during the time period on weekend nights. Weekend nights are Friday and Saturday
nights.
•
Example: If you set the times limit to 10 pm to 6 am, a person using this
device cannot access the Internet using this device during those hours each
day on Saturday and Sunday.
6. Click the OK button.
7. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
8. Logout from the Home Network Manager.
Task: I want to limit the amount of time a device can connect to the
Internet
1. Login into the Home Network Manager.
2. Click on the Time Blocking link under Basic Services. This opens the Time Blocking
summary pane on the right side of the screen.
3. Click on the device in the Settings by Device section.
4. In the Time Limits per day section, click and drag the Weekday slider to select the
number of hours allowed. You can limit time in 30 minute time blocks. This will limit
Internet access for this device only to the number of hours specified on Monday through
Friday.
•
Example: If you set the time limit at 4 hours, a person using this device can
only access this device for a total of 4 hours each day on Monday through
Friday.
5. In the Time Limits by day section, click and drag the Weekend slider to select the
number of hours allowed. You can limit time in 30 minute time blocks. This will limit
Internet access for this device only to the time period on Saturday and Sunday.
•
Example: If you set the time limit at 4 hours, a person using this device can
only access the internet using this device for a total of 4 hours each day on
Saturday and Sunday.
6. Click the OK button.
7. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
8. Logout from the Home Network Manager.
Task: I want to give some extra time on a device just for today
without changing my normal time blocking settings
If you want to give some extra time on the Internet for a device, but don’t want to change your
normal time blocking settings, you can use this procedure. This will temporarily override the time
blocking settings on this device.
1. Login into the Home Network Manager.
ClearAccess © 2011
13
Proprietary and Confidential
Home Network Manager User Guide
2. Click on the Time Blocking link under Basic Services. This opens the Time Blocking
summary pane on the right side of the screen.
3. In the Settings by Device section, click on the device for which you want to add bonus
time. This opens the Edit Time Blocking window for that device.
4. Click and drag the slider under Add Bonus Time. You can give time in 30 minute time
blocks. This bonus time takes effect immediately, once saved as shown in step 6.
•
Example: It’s 4 p.m., you want to give an Xbox gaming device access to the
Internet until midnight, and time blocking normally starts at 7 p.m., you can
set bonus time for 8 hours. This will override the 7 p.m. start for today only,
and will not change the settings permanently.
5. Click the OK button.
6. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
7. Logout from the Home Network Manager.
Task: I want to give some extra time for all devices on the network
just for today without changing my normal time blocking settings
If you want to give some extra time on the Internet for a device, but don’t want to change your
normal time blocking settings, you can use this procedure. This will temporarily override the time
blocking settings on this device.
1. Login into the Home Network Manager.
2. Click on the Time Blocking link under Basic Services. This opens the Time Blocking
summary pane on the right side of the screen.
3. Click and drag the slider under Add Bonus Time. You can give time in 30 minute time
blocks. This bonus time takes effect immediately, once saved as shown in step 5.
•
Example: It’s 4 p.m., you want to give network access to the Internet until
midnight, and time blocking normally starts at 7 p.m., you can set bonus time
for 8 hours. This will override the 7 p.m. start for today only, and will not
change the settings permanently.
4. Click the OK button.
5. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
6. Logout from the Home Network Manager.
Task: I want to see the time blocking settings on my entire network
If you are not sure what settings are on each device in your network, you can see a summary of
current time blocking settings using the following procedure:
1. Login into the Home Network Manager.
2. Click on the Time Blocking link under Basic Services.
3. The Time Blocking information for the network is in the Time Blocking pane on the right
of your screen.
ClearAccess © 2011
14
Proprietary and Confidential
Home Network Manager User Guide
4. Logout from the Home Network Manager.
Task: I want to see the time blocking settings for a particular device
If you are not sure what settings are on for a specific device in your network, you can see the
current time blocking settings using the following procedure:
1. Login into the Home Network Manager.
2. Click on the Time Blocking link under Basic Services. This opens the Time Blocking
summary pane on the right side of the screen.
3. The Time Blocking information for the device is in the Settings by Device section.
4. If you want to change the settings for that device, in the Settings by Device section, click
on the link for the device to edit those settings. Follow the instructions in the section
above on how to apply time blocking for a particular device on the network.
5. If you have made changes, click the OK button and then click the Save button. You must
click the Save button in order to save the changes to your gateway, or changes will be
lost when you navigate away from the page.
6. Logout from the Home Network Manger.
ClearAccess © 2011
15
Proprietary and Confidential
Home Network Manager User Guide
Content Filtering
Content filtering is used to prevent users from viewing inappropriate web sites or content.
Filtering is implemented on individual computers and devices or on the entire network. It is
possible for different computers and devices to have different levels of internet access.
Figure 9: Default view of the content filtering summary in the Basic Services area
Figure 10: The Content Filtering view, showing current settings
ClearAccess © 2011
16
Proprietary and Confidential
Home Network Manager User Guide
Figure 11: The Edit Lists dialog box, where website addresses are entered for allowed or blocked websites
You can choose from several filter levels:
6 and Under. The 6 and Under filter level is different from the other filter levels in that it allows
access only to certain sites rather than blocking some categories of sites and allowing all others.
The 6 and Under filter allows access only to sites categorized as appropriate for children. All
other addresses are blocked. If you want to allow access to additional sites, the site addresses
must be added to the Allow list.
Ages 7 - 12. The Ages 7 - 12 filter blocks a wide range of content categorized as inappropriate for
young children as well as web-based communications, including access to webmail systems,
chatting and chat sites, and forums and message boards. File sharing is not allowed. Sites that are
not categorized as inappropriate are allowed. You can block additional content by adding specific
addresses to the Block list or allow blocked content by adding addresses to the Allow list.
Ages 13 - 16. The Ages 13 - 16 filter blocks content categorized as inappropriate for young teens.
It also blocks file sharing, chatting and chat sites, dating sites, and virtual communities. It does
allow access to webmail and blogging. Sites that are not categorized as inappropriate are allowed.
You can block additional content by adding specific addresses to the Block list or allow blocked
content by adding addresses to the Allow list.
Ages 17 -18. The Ages 17 -18 filter blocks sites categorized as pornography, alcohol,
anonymizers, drugs, gambling hate, tobacco, violence, and weapons. There are no restrictions on
file sharing, webmail or chat, or virtual communities. Sites that are not categorized as
inappropriate are allowed. You can block additional content by adding specific addresses to the
Block list or allow blocked content by adding addresses to the Allow list.
ClearAccess © 2011
17
Proprietary and Confidential
Home Network Manager User Guide
You can also use the Allow and Block lists to fine-tune
fine tune the sites devices are able to access. Here are some
things to know about how the lists work and how they interact with filter levels.
o
Only one Allow list and one Block list can be used. You can enable or disable the lists for
each device on the network, but all devices use the same Allow and Block lists
lists.
o
If you have the Allow list enabled, but do NOT have a filter level set, the device can
access only addresses on the Allow list.
For example, imagine you have a cchild’s
hild’s computer for which an Allow list is enabled. The Allow
list contains disney.com and nickelodeon.com.. No filter level is applied. This computer can access
only two sites: disney.com and nickelodeon.com.
o
If you have a filter level set, you can override
override its settings by adding addresses to the
Allow and Block lists.
For example, imagine you have a computer that your 15
15-year-old
old uses. You have applied an Age
13 - 16 filter to this computer. You have also enabled the Allow and Block lists
lists. The Block list
contains YouTube.com.. The Allow list contains bigbeer.com. Although the Age 13 -16 filter
would normally allow YouTube.com and block bigbeer.com,, this computer cannot access
YouTube.com,, but can access bigbeer.com.
Task: I want to restrict access by age level
You can use the Filter Level settings to block access to categories of sites by age level.. (Note that the
filter categories available to you may have different names.)
2. Log in to the Home Network Manager.
Manager
3. Click the Content
ntent Filtering link under Basic Services to open the Content Filtering
summary pane on the right side of the screen.
4. In the Default Settings area, choose a default filter level from the Filter Level menu. This
becomes the default for your network. Any new devices joining the network use tthis
level.
ClearAccess © 2011
18
Proprietary and Confidential
Home Network Manager User Guide
5. In the Settings By Device area, choose a filter level for each device or select the Use Default
check box to use the default filter level.
6. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
7. Log out of the Control Panel.
Task: I don’t want anyone on the network to go to this website
If there are certain websites you do not want devices to have access to, you can explicitly block
just those websites for the entire network, using content filtering.
1. Log in to the Home Network Manager.
2. Click on the Content Filtering link under Basic Services. This opens the Content Filtering
summary pane on the right side of the screen.
3. In the table in the Default Settings area, click the Edit Default Lists button. This opens a
window where you can enter allowed or blocked website addresses.
4. Type in each website address you want blocked, one address per row/line.
•
Use the following format for each website address: www.websitename.xxx
(where .xxx is .com, .net, .biz, etc.).
•
Do not use http:// or https:// before website addresses.
•
If you are blocking a site such as Yahoo or Google, be very careful in how
you type the address.
o
www.yahoo.com will block the front page of Yahoo.com, but will
not block other services such as Yahoo Messenger
(messenger.yahoo.com) or Yahoo Mail (mail.yahoo.com).
o
Entering yahoo.com will block all services from Yahoo.com,
including Mail, Messenger, and Flickr.
5. Click the OK button.
6. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
7. Log out of the Home Network Manager.
Note that you can enable the Block list for a specific device instead of the whole network.
ClearAccess © 2011
19
Proprietary and Confidential
Home Network Manager User Guide
Task: I want to restrict access to a specific list of sites
You can set up an Allow list to allow access to specific sites while blocking all others. (Note that the
Allow list can also be used to override filter levels. See the following task for more information.)
1. Log in to the Home Network Manager.
2. Click the Content Filtering link under Basic Services. This opens the Content Filtering
summary pane on the right side of the screen.
3. In the table in the Default Settings area, click the Edit Default Lists button. This opens a
window where you can enter allowed or blocked website addresses.
4. Type in each website address you want to allow, one address per row/line.
•
Use the following format for each website address: www.websitename.xxx
(where .xxx is .com, .net, .biz, etcetera).
•
You cannot use http:// or https:// before website addresses.
•
If you are allowing a site such as Yahoo or Google, be very careful in how
you type the address.
o
www.yahoo.com will allow the front page of Yahoo.com, but will
not allow other services such as Yahoo Messenger
(messenger.yahoo.com) or Yahoo Mail (mail.yahoo.com).
5. Click OK.
6. In the Settings by Device box, find the drop-down menu under Allow List for the device
you want to enable. Select Enabled to turn on the Allow List for that device.
7. Make sure that no filter level is applied to this device. If an Allow list is enabled, but no
filter is applied, access is restricted to the sites on the Allow list.
8. Click the Save button. You must click the Save button to save the changes to your
gateway, or changes will be lost when you navigate away from the page.
9. Log out of the Home Network Manager.
Task: I want to allow access to specific sites blocked by the filter
level
You can set up an Allow list to allow access to specific sites that are blocked by the applied filter
level.
1. Log in to the Home Network Manager.
2. Click on the Content Filtering link under Basic Services. This opens the Content Filtering
summary pane on the right side of the screen.
3. In the table in the Default Settings area, click the Edit Default Lists button. This opens a
window where you can enter allowed or blocked website addresses.
4. Type in each website address you want to allow access to, one address per row/line.
•
Use the following format for each website address: www.websitename.xxx (where
.xxx is .com, .net, .biz, etcetera).
•
You cannot use http:// or https:// before website addresses.
ClearAccess © 2011
20
Proprietary and Confidential
Home Network Manager User Guide
•
If you are allowing a site such as Yahoo or Google, be aware that how you type
the address produces different results.
ο• www.yahoo.com will allow the front page of Yahoo.com, but will not allow
other services such as Yahoo Messenger (messenger.yahoo.com) or
Yahoo Mail (mail.yahoo.com).
o yahoo.com will allow all services from Yahoo.com, including Mail, Messenger, and
Flickr.
5. Click OK.
6. In the Settings by Device area, locate the device you want to apply the Allow list to.
Choose Enabled from the menu to enable the list for that device.
7. Click the Save button. You must click the Save button to save the changes to your
gateway, or changes will be lost when you navigate away from the page.
8. Logout from the Home Network Manager.
Troubleshooting: I can’t see a site I expect to see, or I am able to
access a site I shouldn’t
The interaction among filters and the Allow and Block lists can be complex. Here are some things you
can do to troubleshoot content filtering.
If you can’t see a site that you think you should be able to:
•
Check to see if a filter level that would block the site has been applied to the network or to
the specific device. If a filter level is applied, try setting the filter level to None and see if the
site is accessible. If the filter is blocking the site, you can add the site to the Allow list and
enable the Allow list for the network or a specific device.
•
Make sure that the site is not listed on a Block list. If it is, make sure the Block list is disabled
in the Default Settings and for the device you are using. (It may be enabled for another
device.)
•
Make sure that the device does not have an Allow list enabled and no filter level specified. In
this case, only sites on the Allow list are accessible.
•
Make sure that time blocking is not enabled for the device.
If you can see a site that you think you shouldn’t be able to:
•
Check to see if a filter level has been applied to the device. You can also try changing the
filter level to see if it blocks the site.
•
If you have added the site to the Block list, make sure the Block list is enabled for that device.
•
To make sure that the site is blocked, add it to the Block list and make sure the Block list is
enabled for the network (to block everybody) or for the specific device.
When a device requests access to a site, it does the following in this order:
1. Checks to see if a Block list is enabled. If the site is on the Block list, access is blocked.
ClearAccess © 2011
21
Proprietary and Confidential
Formatted: Bullets and Numbering
Home Network Manager User Guide
2. Checks to see if time blocking is enabled. If the time-blocking settings do not allow access at the
current time, access is blocked.
3. Checks to see if an Allow list is enabled. If the site is on the Allow list, access is allowed.
4. Checks to see if a filter level is applied to the network or to the device.
o
If no filter level has been applied, but an Allow list is active, access is not allowed unless
the address is on the Allow list.
o
If a category filter has been applied, the device sends the site address (URL) to the
content rating service. The content rating service returns information about the category.
o
If the site is in a category banned by the filter, access is blocked.
o
If the site is not in a category banned by the filter or is unrated, access is allowed.
o
If the 6 and Under filter category is applied, access is allowed only if the site is rated
as appropriate for children 6 and under.
ClearAccess © 2011
22
Proprietary and Confidential
Home Network Manager User Guide
Port Forwarding
A powerful feature of the Home Network Manager is the ability to remotely configure port
forwarding settings for specific network elements connected behind the gateway of the local
area network (LAN). Port forwarding is usually necessary to play online games or deploy VoIP
services behind a NAT enabled gateway.
Figure 12: Default view of the Port Forwards Summary in the Basic Services area
Figure 13: The Port Forwards summary, showing current settings
ClearAccess © 2011
23
Proprietary and Confidential
Home Network Manager User Guide
Figure 14: The Add Port Forwards dialog box
search
Figure 15: The Add Port Forwards dialog box showing a
Figure 16: The Add Port Forwards dialog box with a selected application
How to configure Port Forwarding via the Home Network
Manager
1. Login into the Home Network Manager.
2. Click on the Port Forwarding link under Advanced. This opens the Port Forwarding
summary pane on the right side of the screen.
3. Click on Add Port Forward, which opens up the Add Port Forward dialog box.
ClearAccess © 2011
24
Proprietary and Confidential
Home Network Manager User Guide
4. Choose a host device from the drop-down list, or enter a specific IP address. Note you
can only assign port forwards to devices which are currently online.
5. Enter custom settings, or use the search function to find a specific application.
a. Type the desired application name in the search box – you must enter at least
three characters of the application name. This will bring up a list of matching
applications.
b. Click on the desired application.
c. The search results pane will then show the ports for that application.
6. Click the OK button.
7. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
8. Logout from the Home Network Manager.
9. The Port Forwarding setting will start working immediately for the application(s) on the
selected device.
Task: Creating a Custom Port Forwarding Application Profile
If an application is not listed in the available application profiles, then you can set the port
forwarding for that application manually by following the steps below.
1. Login into the Home Network Manager.
2. Click on the Port Forwarding link under Advanced. This opens the Port Forwarding
summary pane on the right side of the screen.
3. Click on the Add Port Forward button.
4. Choose a host device from the drop-down list, or enter a specific IP address. Note you
can only assign port forwards to devices which are currently online.
5. Type the application name in the Application text box.
6. Select the radio button for Enter Custom.
7. Type the application name in the Application text box.
8. Select either UDP or TCP from the Protocol check boxes.
9. Enter the Port number (or first Port in the range of Ports you are trying to forward) as the
Start port. e.g. 2200
10. If you are configuring port forwarding for just one port, then enter the same Start Port as
End Port. If you are configuring a range of ports, then enter the final port on the range as
the End Port, e.g. 5000
11. Enter the Target Port, which will usually be the first Port in the range.
12. Click the Add button. If the new custom port forward conflicts with any other application
profiles added, you cannot save the port forward. Click the cancel button to clear the
fields and start over.
13. Click on the OK button.
ClearAccess © 2011
25
Proprietary and Confidential
Home Network Manager User Guide
14. Click on the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
15. Logout from the Home Network Manager.
Task: I am trying to play an online game with my xBox and get an MTU
message
You need to add a Port Forwarding rule to configure the gateway’s firewall to map a particular
TCP or UDP port (or range of ports) to the Xbox for that application. Port forwarding is usually
necessary to play online games.
1. Login into the Home Network Manager.
2. Click on the Port Forwarding link under Advanced. This opens the Port Forwarding
summary pane on the right side of the screen.
3. Click on Add Port Forward, which opens up the Add Port Forward dialog box.
4. Choose a host device from the drop-down list, or enter a specific IP address.
5. Enter custom settings, or use the search function to find a specific application.
a. Type the desired application name in the search box – you must enter at least
three characters of the application name. This will bring up a list of matching
applications.
b. Click on the desired application.
c. The search results pane will then show the ports for that application.
6. Click the OK button.
7. Click the Save button. You must click the Save button in order to save the changes to
your gateway, or changes will be lost when you navigate away from the page.
8. Logout from the Home Network Manager
The Port Forwarding setting will start working immediately for that application on the
selected device.
ClearAccess © 2011
26
Proprietary and Confidential