Installing Alliance 8300

Alliance 8300
EZ Edition 1.0
Professional Edition 1.0
Installation Manual
Copyright
Copyright © 2005, GE Security Inc. All rights reserved.
This document may not be copied or otherwise reproduced, in whole or in part, except as specifically
permitted under US and international copyright law, without the prior written consent from GE.
Document number/ 1054414A (September 2005).
Disclaimer
THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. GE ASSUMES NO
RESPONSIBILITY FOR INACCURACIES OR OMISSIONS AND SPECIFICALLY DISCLAIMS ANY LIABILITIES,
LOSSES, OR RISKS, PERSONAL OR OTHERWISE, INCURRED AS A CONSEQUENCE, DIRECTLY OR INDIRECTLY,
OF THE USE OR APPLICATION OF ANY OF THE CONTENTS OF THIS DOCUMENT. FOR THE LATEST DOCUMENTATION, CONTACT YOUR LOCAL SUPPLIER OR VISIT US ONLINE AT WWW.GESECURITY.COM.
This publication may contain examples of screen captures and reports used in daily operations. Examples may include fictitious names of individuals and companies. Any similarity to names and addresses
of actual businesses or persons is entirely coincidental.
Trademarks and patents
GE and the GE monogram are registered trademarks of General Electric.
Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
Software license agreement
IMPORTANT-READ CAREFULLY: This GE SECURITY End-User License Agreement (“EULA”) is a legal agreement between you (either an individual or a single entity) and GE SECURITY for the software product
identified in the Schedule heretoabove, which includes computer software and may include associated
media, printed materials, and “online” or electronic documentation (“SOFTWARE PRODUCT”).
By installing, copying, or otherwise using the SOFTWARE PRODUCT, you agree to be bound by the terms
of this EULA.
If you do not agree to the terms of this EULA, do not install or use the SOFTWARE PRODUCT.
Software product license. The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE
PRODUCT is licensed, not sold.
1. Grant of license. This EULA grants you the following rights:
Application software. You may install and use one copy of the object code of the SOFTWARE
PRODUCT, or any prior version for the same operating system, on a single computer. You shall pay to
GE SECURITY the license fee specified in the Schedule hereto.
Storage/network use. You may also store or install a copy of the SOFTWARE PRODUCT on a storage
device, such as a network server, used to install or run the SOFTWARE PRODUCT on your other
computers over an internal network; however, you must acquire and dedicate a license for each separate computer on which the server SOFTWARE PRODUCT is installed or run from the storage device. The
number of simultaneous logins of client SOFTWARE PRODUCTS will be limited by the server to the
number stated at the time the license was purchased. A license for the server SOFTWARE PRODUCT may
not be shared or used concurrently on different computers.
2. Description of other rights and limitations.
Not for resale software. If the SOFTWARE PRODUCT is labeled “Not for Resale” or “NFR”, then,
notwithstanding other sections of this EULA, you may not resell, or otherwise transfer for value, the
SOFTWARE PRODUCT.
Limitations on reverse engineering. Decompilation, and Disassembly. You may not reverse engineer,
decompile, or disassemble the SOFTWARE PRODUCT, except and only to the extent that such activity is
expressly permitted by applicable law notwithstanding this limitation
Separation of components. The SOFTWARE PRODUCT is licensed as a single product only. Its component
parts may not be separated for use on more than one computer.
Support services. GE SECURITY may provide you with support services related to the SOFTWARE
PRODUCT (“Support Services”). Use of Support Services is governed by the GE SECURITY policies and
programs described in the user manual, in “online” documentation, and/or in other GE SECURITYprovided materials. Any supplemental software code provided to you as part of the Support Services
shall be considered part of the SOFTWARE PRODUCT and subject to the terms and conditions of this
EULA.
iii
Software transfer. You may permanently transfer all of your rights under this EULA, provided you retain
no copies, you transfer all of the SOFTWARE PRODUCT (including all component parts, the media and
printed materials, any upgrades, and this EULA), and the recipient agrees to the terms of this EULA. If the
SOFTWARE PRODUCT is an upgrade, any transfer must include all prior versions of the SOFTWARE
PRODUCT. You must notify GE SECURITY in writing, of any transfer, and the name and address of the new
recipient, as well as provide to GE SECURITY’s satisfaction confirmation of the acceptance by the transferee of the terms of this EULA.
Termination. Without prejudice to any other rights, GE SECURITY may immediately by notice to you
terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you
must destroy all copies of the SOFTWARE PRODUCT and all of its component Parts, and provide evidence
to GE SECURITY’s satisfaction of evidence that such copies have been destroyed.
3. Upgrades. If the SOFTWARE PRODUCT is labelled as an upgrade, you must be properly licensed to
use a product identified by GE SECURITY as being eligible for the upgrade in order to use the SOFTWARE PRODUCT. A SOFTWARE PRODUCT labelled as an upgrade replaces and/or supplements the
product that formed the basis for your eligibility for the upgrade. You may use the resulting
upgraded product only in accordance with the terms of this EULA. If the SOFTWARE PRODUCT is an
upgrade of a component of a package of software programs that you licensed as a single product,
the SOFTWARE PRODUCT may be used and transferred only as part of that single product package
and may not be separated for use on more than one computer.
4. Copyright. All title and copyrights in and to the SOFTWARE PRODUCT (including but not limited to
any images, photographs, animations, video, audio, music, and text incorporated into the SOFTWARE PRODUCT), the accompanying printed materials, and any copies of the SOFTWARE PRODUCT
are owned exclusively by GE SECURITY or its suppliers, and no such rights are transferred to you. The
SOFTWARE PRODUCT is protected by copyright laws and international treaty provisions. Therefore,
you must treat the SOFTWARE PRODUCT like any other copyrighted material except that you may
install the SOFTWARE PRODUCT on a single computer provided you keep the original solely for
backup or archival purposes. You may not copy the printed materials accompanying the SOFTWARE
PRODUCT.
EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE LICENSED PRODUCT IS PROVIDED “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND, EXCEPT AS
EXPRESSLY PROVIDED ABOVE, YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
THE LICENSED PRODUCT.
5. US government restricted rights. The SOFTWARE PRODUCT and documentation are provided
with RESTRICTED RIGHTS. If you acquired this product in the United States, this EULA is governed by
the laws of the state of Oregon. Any notices to be given by you in connection with this EULA are to be
given as follows:
GE SECURITY
12345 SW Leveton Drive, Tualatin, OR 97062
Attention: Director of Legal Services
If this product was acquired outside the United States, then local law may apply.
6. Limited warranty. GE SECURITY warrants that (a) the SOFTWARE PRODUCT will perform substantially in accordance with the accompanying written materials for a period of one (1) year from the
date of receipt, and (b) any Support Services provided by GE SECURITY shall be substantially as
described in applicable written materials provided to you by GE SECURITY, and GE SECURITY support
engineers will make commercially reasonable efforts to solve any problem issues in the most current
release of the SOFTWARE PRODUCT and the prior major release of the SOFTWARE PRODUCT. Those
reasonable efforts do not represent or warrant that such problem issues can or will be corrected or
worked around. If the problem is determined by GE SECURITY to be of GE SECURITY’s customer or
your origin, the customer or you will pay GE SECURITY’s then standard charge for work performed in
responding to the problem. Modification or integration of other components not approved in writing
by GE SECURITY voids or limits the warranty. To the extent allowed by applicable law, implied
warranties on the SOFTWARE PRODUCT, if any, are limited to one (1) year.
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7. Customer remedies. GE SECURITY’s and its suppliers’ entire liability and your exclusive remedy
shall be, at GE SECURITY’s option, either (a) return of the price paid, if any, or (b) repair or replacement
of the SOFTWARE PRODUCT that does not meet GE SECURITY’s Limited Warranty and which is
returned to GE SECURITY. This Limited Warranty is void if failure of the SOFTWARE PRODUCT has
resulted from accident, abuse, or misapplication. GE SECURITY does not warrant that the operation
will be error free. Any replacement SOFTWARE PRODUCT will be warranted for the remainder of the
original warranty period or thirty (30) days, whichever is longer. Neither these remedies nor any
product support services offered by GE SECURITY are available without proof of purchase from an
authorized source.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GE SECURITY AND ITS SUPPLIERS DISCLAIM
ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE,
AND NONINFRINGEMENT, WITH REGARD TO THE SOFTWARE PRODUCT, AND THE PROVISION OF OR
FAILURE TO PROVIDE SUPPORT SERVICES.
8. No other warranties.
9. Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT
SHALL GE SECURITY OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS
OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER
PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT OR
THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF GE SECURITY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, GE SECURITY’S ENTIRE LIABILITY
UNDER ANY PROVISION OF THIS EULA SHALL BE LIMITED TO THEGREATER OF THE AMOUNT ACTUALLY
PAID BY YOU TO GE SECURITY FOR THE SOFTWARE PRODUCT.
Intended use
Regulatory
Use this product only for the purpose it was designed for; refer to the data sheet and user documentation. For the latest product information, contact your local supplier or visit us online at
www.gesecurity.com.
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Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety terms and symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Chapter 1.
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Product contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Tasks to be performed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
References and related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2.
Preparing the server computer . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Server computer setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting up your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing Alliance 8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installation part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installation part 2 (server only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Demonstration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installation results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Setting up MSDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting up SQL Server 2000 (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Registering Alliance 8300 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Configuring services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Starting services automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Stopping services manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Verifying that services are running. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Starting Alliance 8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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Optional server applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Installing imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Installing Microsoft Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Setting up dial-up modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adding serial ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Adding Alliance 8300 clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Modifying or removing clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Enabling imaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Completion of server setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 3.
Preparing a client computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Client computer setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Installing the capture card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting up your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Installing Alliance 8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Installation results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Client folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Registering Alliance 8300 clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Configuring services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Starting services automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Verifying that services are running . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Optional client applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Adding serial ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Chapter 4.
Shutting down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Logging off the Alliance 8300 client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Exiting Alliance 8300 client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Stopping Alliance 8300 services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Logging off Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
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Chapter 5.
Troubleshooting, maintenance, support. . . . . . . . . . . . . . . . . . . .63
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Troubleshooting your Alliance 8300 system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Server and client installations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Imaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Contacting technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Online publication library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Appendix A. Preparing the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Windows user password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Setting the network properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Checking the setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Appendix B. Installing printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Connecting printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Appendix C. Uninstalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Removal sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Removing imaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Removing the CCTV interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Removing Alliance 8300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Removing the Alliance 8300 databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Removing MSDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
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Preface
This is the GE Alliance 8300 Installation Manual. This document includes an overview of
the product and detailed instructions explaining how to set up, install, and configure an
Alliance 8300 systm using a server and clients. Read these instructions and all ancillary
documentation entirely before installing or operating this product. The most current
versions of this and related documentation may be found on our website.
Note:
A qualified service person, complying with all applicable codes, should perform all required
hardware installation.
Conventions used in this document
The following conventions are used in this document:
Bold
Menu items and buttons.
Italic
Emphasis of an instruction or point; special terms.
File names, path names, windows, panes, tabs, fields, variables, and other GUI
elements.
Titles of books and various documents.
Blue italic
(Electronic version.) Hyperlinks to cross-references, related topics, and URL
addresses.
Monospace
Text that displays on the computer screen.
Programming or coding sequences.
Safety terms and symbols
These terms may appear in this manual:
CAUTION:
Cautions identify conditions or practices that may result in damage to the equipment
or other property.
WARNING:
Warnings identify conditions or practices that could result in equipment damage or
serious personal injury.
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Chapter 1 Introduction
This chapter provides an overview of your Alliance 8300,
including minimum hardware/software requirements and steps
you need to perform before you begin installing, configuring,
and using your Alliance 8300.
In this chapter:
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
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Product overview
This manual provides information for integration technicians to install and set up an
Alliance 8300 system using a server and clients. This manual provides sufficient
information to install Alliance 8300 and to check that the installation was successful, for a
user with the network permissions of administrator.
This manual does not describe how to plan and structure an entire security and access
control system, such as shown in Figure 1 on page 3 as Control panels.
Product contents
Alliance 8300 Professional Edition consists of a number of elements working together. Most
obvious of these elements is the user interface, the Alliance 8300 work space (also called the
Alliance 8300 client application).
In addition to the user interface, there are several other parts to Alliance 8300, some of
which are not so obvious, such as the Alliance 8300 services.
A service can start automatically when the computer starts and remains running in the
background, regardless of whether a user is logged on. It is important to realize that logging
off of Alliance 8300 and closing the Alliance 8300 client application does not stop the
services. For more information about services, see Configuring services on page 44.
Chapter 1
Introduction
Hardware requirements
There are hardware requirements for both the server computer and client computers.
Table 1 lists our minimum hardware requirements for server and client computers.
Table 1.
Hardware requirements for server and client computers
Server
Client
1.8 MHz Pentium 4 CPU (or equivalent)
1.2 GHz Pentium 4 CPU (or equivalent)
512MB RAM
256MB RAM
SVGA monitor, 1024 x 768 resolution, 16-bit high
color
SVGA monitor, 1024 x 768 resolution, 16-bit high
color
101 keyboard
101 keyboard
Mouse or trackball device
Mouse or trackball device
Network card
Network card
40GB hard disk space
5GB hard disk space free after installation (for
diagnostic files).
An approved image capture card is required if using
imaging and a video camera (as the image source).
Hard disk usage will vary depending on your system environment. If you partition your hard
drive, verify that sufficient space remains in your system drive for program files to load
properly. Depending on the use of archiving and diagnostic monitoring, you may need to
reserve 20GB of space for use by Alliance 8300 (archiving can create very large temp files).
Note:
If you are using the digital video surveillance option, you will need to increase the processor speed
and memory to maintain performance for your system.
We also recommend the following hardware items:
•
•
•
Note:
Tape drive.
Digi® serial port expander, or equivalent to provide additional ports if using Alliance
panels and/or CCTV devices.
Approved modems if using dial-up control panels.
Please refer to the GE website for details of approved hardware.
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Software requirements
There are software requirements for both the server computer and clients computers.
Table 2 lists our minimum software requirements for server and client computers. These
software components are not part of the Alliance 8300 installation.
Table 2.
Software requirements for server and client computers
Server
Client
Operating systems (any one of the following)
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Professional
Microsoft 2003 Server
Microsoft 2003 Server
Microsoft Windows XP Professional (SP1 or SP2)
Microsoft Windows XP Professional
Microsoft Windows 2000 Server
--
Other software requirements
Microsoft SQL Server 2000 Desktop Engine (MSDE)
--
Chapter 1
Introduction
Before you begin
Consider the following issues before installing Alliance 8300:
•
•
•
•
•
•
•
If you are installing Alliance 8300 on a computer that is attached to a network, it is
essential to involve the network administrator. Let the network administrator know
that you are installing a Windows Client/Server application that will require the use
of the network using TCP/IP. Provide this document to the network administrator
for review prior to installation. Corporate networks frequently use security
provisions that safeguard the network, but may interfere with successful installation
or operation of Alliance 8300 if handled improperly.
You need to know the rules (if any) for creating network-compatible passwords
because you need to create a network-compatible password when installing Alliance
8300.
Alliance 8300 server requires a minimum of 512 MB RAM (Alliance 8300 client
requires 256 MB RAM)
You must register the Alliance 8300 software license before using outside of
demonstration mode.
Optional CCTV interfaces are available. You can automatically control supported
CCTV cameras based on alarm events within Alliance 8300. For details, refer to the
Alliance 8300 Online Help or the Alliance 8300 CCTV Interface Operator’s Guide.
Figure 1 on page 6 illustrates the relationship between the Alliance 8300 system and
the security system control panels.
Figure 2 on page 7 illustrates the relationship between an Alliance 8300 server and
remote Alliance 8300 clients.
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Figure 1. Alliance 8300 connections to security control panels
Alliance 8300 computer
Alliance 8300 client
(user interface)
Control panels
Dial-up
Modem
PSTN line
Alliance 8300 services
(running in background)
SQL server
Licensing
Communications
Diagnostics
Direct
RS232 to PC COM port
A
Ethernet
B
Alliance 8300 databases
Alliance 8300 Imaging
(optional)
Ethernet TCP/IP
LAN or WAN
Ethernet
Static IP address
B
Legend
A = Control panel fitted with Computer-Printer Interface
B = Control panel fitted with Computer-Printer Interface and Universal Interface
For detailed connection options, refer to the Alliance 8300 User Manual.
Chapter 1
Introduction
Figure 2 illustrates the relationship between an Alliance 8300 Professional server and
remote Alliance 8300 clients.
Figure 2. Alliance 8300 Professional with two remote clients
Alliance 8300 Client PC
Ethernet TCP/IP
LAN or WAN
Alliance 8300 Professional Server
Professional Server components:
Alliance 8300 Client (user interface)
Alliance 8300 Databases
Alliance 8300 Imaging (optional application)
Alliance 8300 Diagnostics (service)
Alliance 8300 System Manager (service)
Alliance 8300 Manager (service)
MSDE SQL Server (service)
Alliance 8300 Client PC
Client computer components:
Alliance 8300 Client (user interface)
Alliance 8300 Imaging (optional application
Alliance 8300 Diagnostics (service)
Alliance 8300 System Manager (service)
Alliance 8300 Manager (service)
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Tasks to be performed
Table 1 describes the overall process of setting up an Alliance 8300 server.
Table 3.
Preparing to use Alliance 8300 Professional on a Server Computer
Task
Reference
1.
Check minimum hardware and software
requirements.
Server computer setup on page 12
2.
Set up the monitor.
Setting up your monitor on page 12
3.
Install Alliance 8300 software, part 1
Installation part 1 on page 13
4.
Install Alliance 8300 Software, part 2 — database
Installation part 2 (server only) on page 23
5.
Verify MSDE is running.
Verify MSDE operation on page 29
6.
Set up MSDE Services.
SQL Server and SQL Server Agent on page 30
7.
Create the Alliance 8300 database.
Installation part 2 (server only) on page 23
8.
Register the Alliance 8300 license.
Registering Alliance 8300 server on page 34
9.
Configure Alliance 8300 services.
Configuring services on page 38
10.
Verify that services are running.
Stopping services manually on page 40
11.
OPTIONAL: If imaging will be used anywhere on
the Alliance 8300 system, install imaging
software.
Installing imaging on page 42
12.
If applicable, program imaging logins.
Set registry permissions for imaging on page 43
13.
OPTIONAL: Install Microsoft Access 2002.
Installing Microsoft Access on page 43
14.
OPTIONAL: Program modems.
Setting up dial-up modems on page 43
15.
OPTIONAL: Program serial port expander.
Adding serial ports on page 44
16.
OPTIONAL: If purchased, install and program the
CCTV software and hardware.
Refer to the Alliance 8300 CCTV Interface Guide.
17.
OPTIONAL: Install and program printers.
Appendix B, Installing printers
18.
OPTIONAL: Install a tape drive.
Refer to the tape drive instructions.
Chapter 1
Introduction
Table 4 describes the overall process of setting up a client computer after setting up the
server computer and adding the client computers to Alliance 8300 (see Adding Alliance
8300 clients on page 46 for details).
Table 4.
Preparing to use Alliance 8300 Professional on a Client Computer
Task
Reference
1.
Check minimum hardware and software
requirements.‘eyw
Client computer setup on page 50
2.
Set up the monitor.
Setting up your monitor on page 12
3.
Install Alliance 8300 software, part 1
Installation part 1 on page 13
4.
Register the Alliance 8300 license.
Registering Alliance 8300 clients on page 54
5.
Configure Alliance 8300 services.
Configuring services on page 38
6.
Verify that services are running.
Stopping services manually on page 40
7.
OPTIONAL: Install imaging software.
Installing imaging on page 42
8.
If applicable, program imaging logins.
Set registry permissions for imaging on page 43
9.
OPTIONAL: Add serial ports
Adding serial ports on page 44
10.
OPTIONAL: Program modems.
Setting up dial-up modems on page 43
11.
OPTIONAL: If purchased, install and program the
CCTV software and hardware.
Refer to the Alliance 8300 CCTV Interface Guide.
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References and related documentation
For more information, refer to the following:
Alliance 8300 Online Help System
Provides reference information, such as screen and field descriptions, along with
instructions for system administrator duties, such as configuring Alliance panels.
Alliance 8300 User Manual
Provides information for both the system administrator and the operator to program,
configure, and use the Alliance 8300 system.
Alliance 8300 Imaging User’s Guide
Provides instructions for users of the optional imaging package.
Alliance 8300 CCTV Operator’s Guide
Provides interface instructions for CCTV equipment.
Alliance 8300 API Manual
Alliance 8300 API (application programming interface) provides the ability to
import data from external applications such as a human resource management
system.
Alliance 8700 Installation Guide
Installation instructions for the Alliance 8700 Smart Card Programmer
application.
Chapter 2 Preparing the server
computer
This chapter provides important information on setting up a
Windows computer for Alliance 8300 Professional Edition. We
recommend you read these sections carefully before you begin
the installation. Perform the steps in the order they appear.
This chapter describes how to prepare the server computer to
run Alliance 8300 as both server and client applications, as well
as running the optional imaging application.
In this chapter:
Server computer setup . . . . . . . . . . . . . . . . . . . . . . .
Installing Alliance 8300 . . . . . . . . . . . . . . . . . . . . . .
Registering Alliance 8300 server . . . . . . . . . . . . . . .
Configuring services . . . . . . . . . . . . . . . . . . . . . . . . .
Optional server applications . . . . . . . . . . . . . . . . . .
Adding Alliance 8300 clients . . . . . . . . . . . . . . . . . .
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13
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38
42
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Server computer setup
Refer to Hardware requirements on page 3 for the minimum hardware requirements and
Software requirements on page 4 for the minimum software requirements for an Alliance
8300 client computer.
Note:
Before installing Alliance 8300, the installer must create an instance of SQL Server 2000 named
SPSQL (where the database user sa has the password master). Refer to Setting up SQL Server 2000
(optional) on page 31.
Setting up your monitor
The required monitor settings for Alliance 8300 are:
•
•
•
•
The minimum monitor resolution is 800 by 600.
For Windows 2000, font size set to Small Fonts (96 dpi).
For Windows XP, font size set to Normal Size (96 dpi).
If using imaging, the minimum color resolution is High Color (16-bit).
To access the display settings, do the following:
1. Right-click the desktop.
2. Select Properties from the menu.
3. Click the Settings tab in the Display Properties window.
4. Change the Screen Area to at least 800 x 600, 1024 x 768 pixels is recommended.
5. If using imaging, select High Color (16-bit) or higher.
6. Click Apply.
7. Click OK.
8. Click the Advanced... button and then click the General tab.
9. Select the font size:
•
•
For Windows 2000, select Small Fonts (96 dpi).
For Windows XP select Normal Size (96 dpi).
10. Click Apply.
11. Click OK.
Chapter 2
Preparing the server computer
Installing Alliance 8300
The procedure for installing Alliance 8300 on a server computer is listed in Table 3 on
page 8. When installing Alliance 8300 on the server, always log on as Administrator to the
local computer and use the same login name and password for the entire installation process
on all computers. Make sure to reboot whenever indicated during the installation processs.
The instruction to log on as Administrator means that you must log on as a user with
administrative rights.
After installation on the server, Alliance 8300 will operate only in demo mode unless
Alliance 8300 has been previously installed on the computer (see Demonstration mode on
page 26).
For the initial installation of Alliance 8300 on a server computer for evaluation purposes,
registration may be deferred, in which case Alliance 8300 may be used in a time-limited
demonstration mode. Alliance 8300 must be registered in order to operate outside of demo
mode and to connect with Alliance 8300 clients.
Installation part 1
This section describes the installation process in detail for both server and client versions of
Alliance 8300.
Steps that apply only to a server or a client are indicated as such. Run setup.exe from the
Alliance 8300 installation CD. When the welcome screen displays, click Next to continue
(Figure 3). The installation program extracts the Alliance 8300 files to your computer.
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Figure 3. Welcome screen
12. The GE Software License Agreement displays (Figure 4). Read the License
Agreement and click Yes to indicate your agreement. Alternatively, click No to exit.
Figure 4. License agreement
Chapter 2
Preparing the server computer
13. The installation program suggests a destination folder for the Alliance 8300 files
(Figure 5). Click Next to select the default folder. Alternatively, click Browse to
specify another location.
Figure 5. Destination folder
Server only — the location that you specify for the Alliance 8300 files must have at
least 20 GB of free space in reserve (after installing Alliance 8300).
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Installation Manual
14. The installation program requests the name of the server computer (the location of
the Alliance 8300 databases) and displays the current computer name.
Server only — Ensure that the displayed computer name is the Alliance 8300
server computer then click Next.
Figure 6. Computer name.
Client only — click the Browse button to find the Alliance 8300 server. Select the
server computer and then click Next. Click Next again to proceed to the next step in
the installation.
Chapter 2
Preparing the server computer
15. Review the details displayed on the screen (Figure 7). If OK, click Next to copy
files. Alternatively, click Back to change details on a previous screen.
Figure 7. Review the screen
16. The installation program copies files and displays a progress bar.
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Installation Manual
17. Server only — the installation program displays the Setup Type window. Select
MSDE (Figure 8) then click Next to continue.
Figure 8. Select MSDE
Note:
If you need to use Full SQL Server, you must have already created an instance of SQL Server 2000
named SPSQL (where the database user sa has the password master) prior to installing Alliance
8300. Refer to Setting up SQL Server 2000 (optional) on page 31. If you have not yet done this, you
cannot proceed with the installation.
Chapter 2
Preparing the server computer
18. Server only — the installation program displays the MSDE 2000 Setup window
(Figure 9). Make the required selections (typically both options) and then click
Next to continue.
Figure 9. Option selection
The selections you make in the MSDE 2000 Setup window depend on the type of
installation you require:
•
•
Note:
The Install MSDE instance option is selected by default to install MSDE. If you
clear this selection, you will need to install MSDE or Microsoft SQL Server 2000
(Service Pack 3a or later) separately
(this is an advanced user option, and may require assistance by GE technical staff).
The Enable remote client connections option is cleared by default in order to
prohibit remote connections as a security precaution. Select this option to enable
remote Alliance 8300 client computers to connect with the Alliance 8300 server.
If you do not select Enable remote client connections, Alliance 8300 client computers will not be
able to connect to the Alliance 8300 server.
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Alliance 8300
Installation Manual
19. Windows configures MSDE (Figure 10).
Figure 10. MSDE configuration
20. The installation program continues the installation, returning to the window
displayed in Figure 16 on page 17 (the progress bar indicates completion).
21. The installation program creates a default Windows user named secure and a default
Alliance 8300 operator named secure. The Windows user secure requires a
password that complies with your IT department’s security policy (e.g. for password
length). Enter a password, retype the password then click Next (Figure 11).
Figure 11. Password
Note:
You must use this password to initially log on to Alliance 8300. You must also use the identical
password when installing Alliance 8300 clients.
Chapter 2
Preparing the server computer
22. When finished, the installation program displays a message listing the optional
modules Imaging and Alliance 8700 Card Programmer (Figure 12). These
applications are installed separately. Click Next to close the window.
Figure 12. Optional modules
23. The installation program installs Crystal Reports (Figure 13).
Figure 13. Crystal reports
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Installation Manual
24. The installation program displays the restart dialogue (Figure 14). Click Yes to
reboot the computer. If you select No, the installation program displays are reminder
message.
Figure 14. Restart dialog
25. After rebooting, log onto Windows again as Administrator to resume the
installation process.
Chapter 2
Preparing the server computer
Installation part 2 (server only)
To install the database for the Alliance 8300 server only, do the following:
1. Upon restarting the server computer, the Create Alliance 8300 Database
application starts automatically. If Alliance detects any existing databases, you will
be asked whether you want to erase them and reinitialize (Figure 15).
Figure 15. Reinitialize existing databases confirmation
2. Ensure that the Login is sa and the Password is master (the password displays as
*****). Click Create Database to continue (Figure 16).
Figure 16. Login and password
Note:
The default passwords listed in this manual are intended for use only during the
installation process. In the interest of security, it is advisable to change passwords as
soon as practicable. Consult with the network administrator about this.
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Installation Manual
3. Create Alliance 8300 Database displays a list of available default types. Each
default type corresponds to a set of default hardware settings to provide for regional
differences between control panels. Select the types that you require (or may require
in future) and then click OK to continue (Figure 17). If unsure, select all types.
Figure 17. Default types
4. Create Alliance 8300 Database creates the Alliance 8300 databases and defaults
(Figure 18). This will take several minutes and progress may appear to stop. Please
be patient.
Figure 18. Database creation progress
Chapter 2
Preparing the server computer
5. Create Alliance 8300 Database displays a confirmation message (Figure 19). Click
OK to continue.
Figure 19. Confrimation message
6. Create Alliance 8300 Database returns to the window displayed in Step 4 (with the
Exit button enabled). Click Exit to close the window.
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Alliance 8300
Installation Manual
Demonstration mode
For the initial installation of Alliance 8300 on a server computer for evaluation purposes,
registration may be deferred, in which case Alliance 8300 may be used in a time-limited
demonstration mode.
In demonstration mode, the following conditions apply:
•
•
•
•
•
•
Demo Mode is displayed in the Alliance 8300 title bar.
Imaging is not available.
Remote connections to Alliance 8300 client computers are not available.
There is a one-hour session time limit.
Support for four Kalatel DVMRes.
200 person records.
See Registering Alliance 8300 server on page 34 for details about using Alliance 8300
outside of demonstration mode.
Installation results
After installing Alliance 8300 note the following new items:
•
•
A default Windows user and Alliance 8300 operator named ‘secure’ with a
password entered by the installer. The Windows user ‘secure’ is a member of the
local groups AllianceGroup, AllianceAdmin, and Administrators.
The 8300 icon (Figure 20) appears on your desktop.
Figure 20. Alliance 8300 icon
•
The Alliance 8300 program group (Figure 21) appears on your Start menu.
Chapter 2
Preparing the server computer
Figure 21. Alliance 8300 program group
The Alliance 8300 program group contains the following options:
•
•
•
•
•
Diagnostic Viewer — to run Diagview (it can also be run from within Alliance
8300).
Alliance 8300 License — to register the installation of Alliance 8300.
Alliance 8300 — to run Alliance 8300.
Create Alliance 8300 Database — to install the database for an initial installation.
Remove Alliance 8300 Database — to delete the Alliance 8300 database.
During installation of the Alliance 8300 and imaging software, a number of folders are
created. If other languages are installed, other language-specific folders display.
As shown in Figure 22, some of the folders are shared (indicated by a hand on the folder
graphic). This allows other computers to gain access to the information stored in these
folders, as long as they logged on as an authorized user.
Figure 22. Shared folders
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Installation Manual
The following is a typical list of Alliance 8300 server folders:
•
•
•
•
•
•
•
•
•
•
•
•
•
Badge Designer — Contains the executable file for the Badge Designer program.
Client — A shared folder that contains the imaging installation program and a
Microsoft troubleshooting tool.
Database — A shared folder that contains the Alliance database, archive database,
and history database files.
DbScripts — Contains the scripts, utilities, and programs used to create the
Alliance database.
Designs — A shared folder for the badge design files used by the imaging stations.
EnglishAU (or EnglishUK or EnglishUS) — Localized English language Alliance
resource files.
Externals —A shared folder for Alliance 8300 external reports.
Firmware — Reserved for future use.
Graphics — A shared folder that contains the maps and icons used for alarm
graphics.
Images — A shared folder for the captured badge holder pictures.
Logs — A shared folder that contains the Alliance 8300 diagnostic log files. For
more information on these logs, refer to the Alliance 8300 Administrator’s Guide.
The Logs folder has a share name of LicenseInfo: this is the folder that holds the
Alliance 8300 licensing information for the client PC.
Manuals — A folder containing the Alliance 8300 and Alliance 8700 Smart Card
Programmer manuals in PDF format.
Signature — A shared folder for captured signature pictures.
Chapter 2
Preparing the server computer
Setting up MSDE
Verify MSDE operation
To verify that Microsoft SQL Server 2000 Desktop Engine (MSDE) is installed properly and
is working, you have the following two options:
•
•
Look in the Windows task bar for the MSSQL icon.
Check the status of the service MSSQL$SPSQL in Component Services.
To verify MSDE using the task bar, look for the icon shown in Figure 23 in the task bar
status area. (This may display differently depending on the operating system and service
pack.)
Figure 23. MSDE icon
Alternatively, to verify MSDE using the Services screen, do the following:
1. Click Start | Settings | Control Panel. Steps for Windows XP vary slightly.
2. Double-click Administrative Tools then double-click Component Services.
3. Scroll to locate the service MSSQL$SPSQL.
The status should read Started which means that the service is running.
If it is blank, then the service is not running. You cannot proceed with the
installation unless the service is running. Check your MSDE documentation for
more information on troubleshooting.
4. Exit the window.
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SQL Server and SQL Server Agent
To verify and set up SQL Server and SQL Server Agent services (Windows 2000 example),
do the following:
1. Click Start | Programs | Startup | Service Manager. The SQL Server Service
Manager window displays.
2. Click the Services arrow and select SQL Server from the list. A green arrow
displays on the computer image, indicating the service is running. Note the server
computer name and service status at the bottom of the dialog box.
3. Select Auto-start service when OS starts. Note the server computer name and
service status at the bottom of the dialog box (Figure 24).
Figure 24. Computer name and service status
Note:
The SQL Server Agent must be running to keep the Alliance 8300 databases in optimal condition.
Chapter 2
Preparing the server computer
4. Click the Services arrow and select SQL Server Agent from the list (Figure 25).
Figure 25. Select SQL server agent
5. Note the server computer name and service status as Stopped at the bottom of the
dialog box. Click Start/Continue. A green arrow displays on the computer image,
indicating the service is running.
6. Select Autostart service when OS starts.
7. Exit SQL Server Service Manager.
Setting up SQL Server 2000 (optional)
As an alternative to MSDE, Alliance 8300 may be used with Microsoft SQL Server 2000
(Service Pack 3a or later).
Before you install Alliance 8300, you must create an instance of SQL Server 2000 named
SPSQL (where the database user sa has the password master). See Figure 26.
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Figure 26. Creating an instance named ‘SPSQL’
The user sa is created automatically (Figure 27 on page 33). Assign the password master.
Select Mixed Mode for authentication.
Chapter 2
Preparing the server computer
Figure 27. Authentication mode window
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Installation Manual
Registering Alliance 8300 server
Register the Alliance 8300 license in order to use Alliance 8300 on a server computer
outside of demo mode (see Demonstration mode on page 26). The Alliance 8300 server
must be registered before adding clients. To register a client, refer to Registering Alliance
8300 clients on page 54.
The Alliance 8300 License Setup application generates a machine seed key, which is unique
to the current hardware configuration of the server computer. You need to provide the
machine seed key to GE, who will in turn provide you with a license key that corresponds
only to the current hardware configuration of the server computer.
Note:
You must obtain a license key from GE during the session in which you run the Alliance 8300
License Setup application. If you changed the password for the default user ‘secure’, if you
reinstalled Alliance 8300, or if you changed hardware configuration, you may need to repeat the
license registration process on all Alliance 8300 computers (server and then clients).
To register the liense, do the following:
1. Click Start | Programs | Alliance 8300 | Alliance 8300 License. The Alliance 8300
License Setup screen displays (Figure 28), with a Machine Seed Key value that is
unique to the session.
Figure 28. Alliance 8300 license setup
Chapter 2
Preparing the server computer
2. Select Server with License.
3. Note the contents of the Machine Seed Key field.
Note:
Do not close the Alliance 8300 License Setup screen until you obtain the license key
from GE and enter the license key into the License Key field. If you close Alliance 8300
License Setup and run it later, a new Machine Seed Key will be generated.
4. Call GE Customer Support and advise them that you need to register an Alliance
8300 license. Have the Machine Seed Key ready.
5. Enter the license key that you obtained from GE into the License Key field then
click the User and Password tab.
6. Alliance 8300 License Setup displays a DCOM User and Password screen for user
secure (Figure 29). Type the password that you previously entered in step 21 on
page 20 then retype it to confirm.
Figure 29. User password
7. Click Register to continue.
8. Alliance 8300 License Setup displays a Select Data Source window. Click the
Machine Data Source tab (Figure 30).
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Figure 30. Machine data source tab
9. On the Machine Data Source tab select Alliance 8300 SQL (Figure 31) and then
click OK to continue.
Figure 31. Select Alliance 8300 SQL
Chapter 2
Preparing the server computer
10. Alliance 8300 License Setup displays an SQL Server Login dialog box (Figure 32).
Type the database login ID sa and the database password (the default is master).
The password displays as *****. Clear the Use Trusted Connection box then click
OK.
Figure 32. SQL server login
11. Alliance 8300 License Setup displays a message indicating successful completion
(Figure 33). Click OK.
Figure 33. Successful license setup
Note:
If Alliance 8300 was previously installed on this computer, the Alliance 8300 services
may be running. The services must be stopped and restarted before the new license
takes effect. The easiest way to do this is to restart the computer.
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Configuring services
Windows computers use special programs called services. A service is a process that can
start automatically when the system boots and remains running as a background process
independent of anyone being logged on. These services MUST be running in order for the
Alliance 8300 server to communicate with Alliance 8300 client computers and control
panels.
All computers running Alliance 8300 software use three services, listed here in the order in
which they must be started (if started individually):
•
•
•
Alliance 8300 Diagnostics controls the diagnostic information log.
Alliance 8300 System Manager coordinates the communications of data between
server and client computers and handles Alliance 8300 licensing.
Alliance 8300 Manager controls the communications between Alliance 8300 and
Alliance control panels.
Starting one service will automatically start any other service that needs to be running. For
example, starting Alliance 8300 Manager will automatically start all three services.
Chapter 2
Preparing the server computer
Starting services automatically
Change the startup method of the Alliance 8300 Diagnostics, Alliance 8300 Manager, and
Alliance 8300 System Manager services to automatic. This means every time the computer
starts, the Alliance 8300 services start.To change the startup method to automatic, do the
following:
1. Click Start | Settings | Control Panel. Steps for Windows XP vary slightly.
2. Double-click Administrative Tools then double-click Component Services.
3. Select Services (Local) in the left-hand panel then select Alliance 8300
Diagnostics in the right-hand panel (Figure 34).
Figure 34. Component services.
4. Right-click and select Properties.
5. Click the Startup type arrow and select Automatic from the list.
6. Click Apply, then click OK to close the window.
7. Repeat steps 3 through 6 for the Alliance 8300 Manager service and the Alliance
8300 System Manager service.
8. Close the Component Services window.
9. Restart the computer to automatically start the Alliance 8300 services.
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Stopping services manually
If you need to individually stop the Alliance 8300 services, do so in the following order:
1. Alliance 8300 Manager
2. Alliance 8300 System Manager
3. Alliance 8300 Diagnostics
Verifying that services are running
To verify that services are running, do the following:
1. Click Start | Settings | Control Panel. Steps for Windows XP vary slightly.
2. Double-click Administrative Tools, then double-click Component Services.
3. Select Services (Local) in the left-hand panel. The Component Services window
displays as shown in Figure and shows the Alliance 8300 services as started.
Figure 35. Alliance 8300 services started
The status will be either Started or blank. If it is blank, then the service is not running. See
Chapter 5, Troubleshooting, maintenance, support on page 63 for assistance.
Chapter 2
Preparing the server computer
Starting Alliance 8300
1. Select Start | Programs | Alliance 8300 | Alliance 8300 to run the application.
Alternatively, double-click the Alliance 8300 desktop icon (Figure).
2. On the Alliance 8300 menu, select File | Login. Use the default login ID secure and
previously defined password to log on.
Refer to Alliance 8300 Administrator’s Manual for details of using Alliance 8300.
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Optional server applications
Installing imaging
The next step during the installation process is to install imaging on the server computer.
Imaging is used to add images such as photographs and signatures to Alliance 8300 badge
designs and person records.
If imaging is to be used on any server or client computer it must first be installed on the
server computer followed by installation on each client workstation that may need to use
imaging.
The required number of imaging licenses must be issued via the Alliance 8300 license
registration process prior to using imaging (imaging licenses are floating and may be
enabled and disabled on various Alliance 8300 clients, as required).
After installing imaging, you must set the imaging status to Enabled (Figure 36) for the
Alliance 8300 client before imaging can be used on the client. This setting is made on the
Alliance 8300 server computer on the corresponding Client Form
Figure 36. Enable imaging status.
Note:
If imaging was previously installed on this computer you must uninstall it before proceeding. You
MUST have Alliance 8300 installed and working before you install imaging. If you have not
installed Alliance 8300, do so now.
Chapter 2
Preparing the server computer
To install imaging, do the following:
1. Close all applications then log on to the computer as the administrator.
2. Use Windows Explorer to open the folder where Alliance 8300 is installed (for
example C:\Program Files\GE \Alliance 8300).
3. Open the Client folder in the Alliance 8300 folder.
4. Double-click the ImagingInstallationSpecialNote.txt file in the Client folder. This
file contains provisional installation instructions.
5. Follow the instructions in ImagingInstallationSpecialNote.txt to install imaging.
Set registry permissions for imaging
Note:
This utility must be run on every computer that has Alliance 8300 imaging installed.
To run the utility to set up registry permissions for imaging, do the following:
1. Click Start | Run | Browse.
2. Select the file C:\Program Files\GE\Alliance 8300\SPShare.exe.
3. Click Open and then click OK to run the application. If the system encountered any
Windows errors, the errors will be displayed. Contact GE Customer Support for
assistance.
Installing Microsoft Access
Microsoft Access 2000 or Microsoft Access 2002 is used optionally for database
maintenance and for creating custom reports.
Refer to the Alliance 8300 Administrator’s Guide for instructions to create new projects and
connect to your Alliance 8300 database files with Microsoft Access.
Setting up dial-up modems
Modems may be used to communicate with dial-up control panels. Before a modem can be
used in Alliance 8300, it must be set up using Windows. Refer to your Windows
documentation for more information.
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Note:
If a modem is to be used to communicate with a control panel, you must manually lock the speed
of the modem at 300 baud.
To lock the speed of the modem at 300 baud, do the following:
1. Click Start | Settings | Control Panel.
2. Double-click Phone and Modem Options.
3. On the Modems tab, highlight the modem you are using for your Alliance panels;
and then click Properties.
4. In the Maximum Port Speed field, select 300 from the drop-down list.
Note:
•
•
•
Not all modems will use the exact commands listed in the previous step. So, if your
modem does not use that command, use the definitions below to select the equivalent
command.
&Q0: Selects direct asynchronous operation and turns off error correction, data
compression, and automatic speed buffering (ASB).
S37: Selects the speed that your modem uses to attempt a connection with the remote
modem. This is the data transmission speed across the telephone line from modem to
modem. If the remote modem does not support the speed specified by S37, your
modem attempts to connect at the next lower speed. This continues until a connection is
made, the options are exhausted, or the remote modem times out.
=9: 300 bits/second
5. Click OK.
6. Click OK.
7. Click Close.
Adding serial ports
The Alliance 8300 Professional server computer uses serial ports to connect to:
•
•
CCTV matrix switchers.
Control panels.
Depending on your requirements, you may need to add serial ports to the Alliance 8300
Professional server computer.
Note:
The procedure described in this section applies only to the Digi® serial-port expander. Other
brands of serial-port expander may be used, however, the particular procedure will vary.
Chapter 2
Preparing the server computer
To install or change the configuration of the Digi serial-port expander (you will need your
operating system CD), do the following:
1. Shut down the computer and turn the power off. Remove the power cord from the
back of the computer. (Stand-by power will cause the system to start up
automatically on the insertion of a new card of any type into the computer bus.)
2. Open the computer and install the Digi board into any free computer slot of the
motherboard. Secure the card to the computer chassis.
3. Close the computer case and connect the Digi box to the cable from the Digi board
you just installed.
4. Turn the power on and wait for the computer to reboot. If the computer does not
reboot, manually reboot the system at this time. During the boot sequence, Windows
will detect the Digi serial-port expander and prompt you for the Windows operating
system CD.
5. Insert the Windows operating system CD. A screen will display, prompting you for
the type of module you have attached to the board.
6. Select 16em if you are using the 16-port expander box (16em is the default) or 8em
if you are using the 8-port expander box.
7. Click Add then click Next.
8. You will be asked what port number you want to install first, beginning with the first
available COM port (usually, COM 4, if an internal modem is installed).
We recommend starting with COM 5, ending with COM 20 on a 16em board and
COM 12 on an 8em board.
9. Click Next. The Ports Configuration window displays.
10. Click Next then click Finish. The installation is complete. You must shut down and
restart your computer system.
After the computer restarts, to verify the lists of COM ports and numbers that you installed,
do the following.
1. Click Start | Settings | Control Panel then double-click System. Click the
Hardware tab then click Device Manager.
2. In Device Manager, on the right side of the screen, click to select and expand the
COM ports available to your computer. Check the number.
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Adding Alliance 8300 clients
The Alliance 8300 server must be registered before adding clients.
Note:
Create Alliance 8300 client records on the Alliance 8300 server before installing the Alliance 8300
software on the client computers. Client computers must be on the network.
The Alliance 8300 server computer may connect with remote Alliance 8300 client
computers (subject to the Alliance 8300 license). The relationship between an Alliance 8300
Professional server and remote Alliance 8300 clients is depicted in Step 1 on Figure 2 on
page 7.
To add a client computer to the Alliance 8300 server computer database, do the following:
1. On the Alliance 8300 server computer, click Start | Programs | Alliance 8300 |
Alliance 8300.
2. Log on as secure using the password assigned during installation (or subsequently
changed password).
3. Select Administration | Client. The Client form displays in search mode (the Save
Record command is disabled).
4. Select File | New Record. The Client form displays in edit mode (the Save Record
command is enabled).
5. Type the name of the client computer. Alternatively, browse the network, select the
client computer then click OK.
Modifying or removing clients
To modify client details or to remove a client from the network, the client must be
disconnected. This can be done by:
•
•
Having that client log off of Alliance 8300.
Alternatively, the operator on the server computer can select the client on the Client
Monitor Form and use the Disconnect command to disconnect the client from
Alliance 8300 (subject to the permissions settings for the operator).
Chapter 2
Preparing the server computer
Enabling imaging
You can enable or disable the imaging application on a client without disconnecting. You
may have more imaging stations set up than you have licenses. However, if not all the clients
require the license at the same time, you can enable and disable the license for the
appropriate clients.
Open the client computer’s Client Form. In the Imaging Status section, select Enabled.
Alternatively, select Disabled to disable the license for a client computer (see Installing
imaging on page 42.
Completion of server setup
This completes the Alliance 8300 server computer setup. You will now set up the client
computers. Continue with Preparing a client computer on page 49.
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Chapter 3 Preparing a client
computer
This chapter describes how to prepare a client computer to run
Alliance 8300 as a client application, as well as installing the
optional imaging application.
Note:
Create Alliance 8300 client records on the Alliance 8300 server
before installing the Alliance 8300 software on the client
computers (see Adding Alliance 8300 clients on page 46). Client
computers must be on the network.
In this chapter:
Client computer setup . . . . . . . . . . . . . . . . . . . . . . . .
Installing Alliance 8300 . . . . . . . . . . . . . . . . . . . . . .
Registering Alliance 8300 clients . . . . . . . . . . . . . . .
Configuring services . . . . . . . . . . . . . . . . . . . . . . . . .
Optional client applications . . . . . . . . . . . . . . . . . . .
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Client computer setup
Refer to Hardware requirements on page 3 for the minimum hardware requirements and
Software requirements on page 4 for the minimum software requirements for an Alliance
8300 client computer.
Installing the capture card
A capture card is required only if you are using the capture feature of imaging and you are
using a video camera as the image source.
Imaging can be installed on any computer and is used to add images such as photographs
and signatures to Alliance 8300 badge designs and person records.
If you have not done so already, install the capture card now.
GE supports the Integral Technologies FlashPoint 3D Plus card. For directions on installing
a capture card, refer to installation instructions supplied with the card.
Note:
You must use a GE-approved capture card.
Setting up your monitor
See Setting up your monitor on page 12 for details about setting up the monitor for Alliance
8300.
Chapter 3
Preparing a client computer
Installing Alliance 8300
You must add clients to the Alliance 8300 Server computer database before proceeding.
Refer to Adding Alliance 8300 clients on page 46. When you have all clients added to the
Alliance 8300 Server computer database, return to this page and continue.
Note:
When installing Alliance 8300 on a client computer, log on as administrator to the local computer.
Reboot the computer after installation regardless of whether you are prompted to reboot. After
rebooting, log onto Windows using the login name secure and the previously-defined password
this local user account was created automatically during the installation process). Until you create
another Windows user account and assign it to the required local groups on every computer in
the Alliance 8300 system, you must log on to Windows as ‘secure’ in order for Alliance 8300 to
function correctly.
To install Alliance 8300 on a client computer, follow the steps in Installation part 1 on
page 13, except for the server-only steps (as noted).
Installation results
After installing Alliance 8300 and restarting the computer, note the following new items:
•
The Alliance 8300 icon (Figure 37) appears on your desktop.
Figure 37. Alliance 8300 icon
•
The Alliance 8300 program group (Figure 38) appears on your Start menu.
Figure 38. Alliance 8300 program group
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The Alliance 8300 program group contains the following options:
•
•
•
Diagnostic Viewer — to run Diagview (it can also be run from within Alliance
8300).
Alliance 8300 License — to register the installation of Alliance 8300.
Alliance 8300 — to run Alliance 8300.
Client folders
During installation of the Alliance 8300 software, several folders are created. If other
languages are installed, language-specific folders are added.
As shown in Figure 39, some of the folders are shared (indicated with a hand on the folder
graphic). This allows other users to gain access to the information stored in these folders, as
long as they logged on as an authorized user.
Figure 39. Shared folders
Chapter 3
Preparing a client computer
The following is a typical list of Alliance 8300 client folders:
•
•
•
•
•
•
•
•
•
•
•
Badge Designer — Contains the executable file for the Badge Designer program.
Client — A shared folder that contains the imaging installation program and a
Microsoft troubleshooting tool.
Database — A shared folder that contains the Alliance database, archive database,
and history database files.
DbScripts — Contains the scripts, utilities, and programs used to create the
Alliance database.
Designs — A shared folder for the badge design files used by the imaging stations.
English — Contains the files required to display the Alliance 8300 client software
in English. As more languages are installed, more language-specific folders will
display.
Externals —A shared folder for Alliance 8300 external reports.
Graphics — A shared folder that contains the maps and icons used for alarm
graphics.
Logs — A shared folder that contains the Alliance 8300 diagnostic log files. For
more information on these logs, refer to the Alliance 8300 Administrator’s Guide.
Manuals — A folder containing the Alliance 8300 and Alliance 8700 Smart Card
Programmer manuals in PDF format.
Signature — A shared folder for captured signature pictures.
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Registering Alliance 8300 clients
You must register the Alliance 8300 license on the server in order for the client computer to
use it. See Registering Alliance 8300 server on page 34.
Client computers use the registered license stored on the server and accessed via the
network. In order to access this license information for the client computer, you must be
logged on to Windows on the client computer with user name secure.
Note:
Until you create another Windows user account and assign it to the required local groups on
every computer in the Alliance 8300 system, you must log on to Windows as ‘secure’ in order for
Alliance 8300 to function correctly.
1. Click Start | Programs | Alliance 8300 | Alliance 8300 License. The Alliance 8300
License Setup screen displays (Figure 40).\
Figure 40. Alliance 8300 license setup
2. Clear the Server with License selection box.
Chapter 3
Preparing a client computer
3. In the Client section of the License setup screen, click Browse to navigate to your
license domain (the name of the server computer) and find the folder named
LicenseInfo. Double-click the LicenseInfo folder. Figure 41 shows a sample
license domain location. The path displays in the selected field.
Note:
Do not type the server path from your keyboard, because licensing will not occur. You
must navigate to your license domain.
Figure 41. Sample license domain location
4. Click Register to continue.
5. Alliance 8300 License Setup displays a message indicating successful completion
(Figure 42). Click OK.
Figure 42. Successful license setup message
Note:
If Alliance 8300 was previously installed on this computer, the Alliance 8300 services
may be running. They must be stopped and restarted before the new license takes
effect. The easiest way to do this is to restart the computer.
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Configuring services
Windows computers use special programs called services. A service is a process that can
start automatically when the system boots and remains running as a background process
independently of anyone being logged on. These services MUST be running in order for
connection to the client computers and for Alliance 8300 to communicate with control
panels.
See Configuring services on page 38 for more details about configuring Alliance 8300
services.
Starting services automatically
Change the startup method of the Alliance 8300 services to automatic. This means every
time the computer starts, the Alliance 8300 services start.
See Starting services automatically on page 39for details about changing the startup method
of the Alliance 8300 services.
Verifying that services are running
Verify that services are running and set to automatically start. Verifying that services are
running on page 40 for details.
Chapter 3
Preparing a client computer
Optional client applications
Installing imaging
The next step during the installation process is to install imaging on the client computer.
Imaging is used to add images such as photographs and signatures to Alliance 8300 badge
designs and person records.
Note:
You MUST have Alliance 8300 installed and working before you proceed. If you have not installed
Alliance 8300, do so now. Before installing imaging, verify that the Server is running and the client
computer can connect to it. The Alliance 8300 Server must already have imaging installed.
See Installing imaging on page 42 for details.
Set registry permissions for imaging
A utility named SPShare.exe is provided to set up registry permissions for imaging.
See Set registry permissions for imaging on page 43 for details about using SPShare.exe.
Adding serial ports
The Alliance 8300 client computer uses serial ports to connect to:
•
•
•
CCTV matrix switchers.
Alliance control panels.
External modems.
Depending on your requirements, you may need to add serial ports to the Alliance 8300
client computer.
This process is similar to that described in Adding serial ports on page 44.
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Chapter 4 Shutting down
This chapter addresses the following topics:
Logging off the Alliance 8300 client . . . . . . . . . . . . . . . . .
Exiting Alliance 8300 client . . . . . . . . . . . . . . . . . . . . . . .
Stopping Alliance 8300 services . . . . . . . . . . . . . . . . . . . .
Logging off Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
60
60
60
61
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Logging off the Alliance 8300 client
The Alliance 8300 File | Logoff command allows an operator to log off the Alliance 8300
client application and another operator to log on without exiting the program.
During the time when an operator is not logged on to Alliance 8300, the Alliance 8300
services are still running in the background. However, you will not receive any alarm
notifications because these require an operator to be logged on.
Note:
If you also want to log off of Windows so that another Windows user can log on, see Logging off
Windows on page 61.
Exiting Alliance 8300 client
The Alliance 8300 File | Exit command logs off the currently logged on operator and shuts
down the Alliance 8300 client application.
During the time when the Alliance 8300 client application is shut down, the Alliance 8300
services are still running in the background. However, you will not receive any alarm
notifications these require an operator to be logged on.
Stopping Alliance 8300 services
If you need to stop the Alliance 8300 services manually, refer to Stopping services manually
on page 40.
Do not stop the Alliance 8300 services when the Alliance 8300 client application is running.
Chapter 4
Shutting down
Logging off Windows
To log off the current Windows user, do the following:
1. To exit Alliance 8300, select File | Exit.
2. Click Start | Shut Down.
3. From the Shut Down Windows form, select Log off nnnn (where nnnn is the
Windows user name that you used to log on) then click OK. This logs off the current
user and allows another user to log on. Keep in mind that the Alliance 8300 services
are still running but you will not receive any alarm notifications.
Shutting down
To do a total shutdown of Alliance 8300 and your computer, do the following:
1. To exit the Alliance 8300 client application, select File | Exit.
2. Type your operator password then click OK.
3. Click Start | Shut Down.
4. From the Shut Down Windows form, select Shut down then click OK.
CAUTION:
You can cause serious damage to your computer if you do not follow the procedure
above. In fact, the resulting damage could require you to reload all the software on
your computer.
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Chapter 5 Troubleshooting,
maintenance, support
This chapter provides information to help you troubleshoot
problems and contact technical support in case you need
assistance with your GE equipment.
In this chapter:
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Contacting technical support . . . . . . . . . . . . . . . . . . . . . .66
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Troubleshooting
This section provides information to help you diagnose and solve various problems that may
arise while configuring or using your GE product and offers technical support contacts in
case you need assistance. (See Contacting technical support on page 66.)
Troubleshooting your Alliance 8300 system
Alliance 8300 has diagnostic viewing facilities to assist in troubleshooting. The use of
Diagnostic Viewer is described in the Alliance 8300 Online Help System.
Services
• One or more of the Alliance 8300 services is not running.
Ensure the services are set to automatically start (see Starting services automatically on
page 39) and restart the computer.
Licensing
• After registering the license, Alliance 8300 does not recognize the License Key and
remains in demonstration mode.
Restart the computer.
Server and client installations
• Client computers are remote.
Make sure you set up the client network properties before setting up the computer
systems.
• Failed to add and configure client computers in the Alliance 8300 server database prior
to installing Alliance 8300 on client workstations.
See Adding Alliance 8300 clients on page 46.
Errors may be caused by one or more of the following:
• The Alliance 8300 server is not up and running.
Chapter 5
Troubleshooting, maintenance, support
• The Alliance 8300 server is not accessible using the network.
• The Alliance 8300 database was not created on the server.
• The Alliance 8300 software was not licensed on the server.
• Clients are not added and configured in the database on the Alliance 8300 server.
• The installation instructions were not carried out in exact sequence.
Imaging
•
•
•
•
If imaging is to be used anywhere on any host or client Alliance 8300 system, the
imaging application must first be installed on the server computer followed by
installation on each client workstation that may need to use imaging.
Imaging requires permissions to be set correctly for your particular system.
Imaging Status must be enabled on a client computer’s Client Form.
The number of imaging licenses available is displayed on the Client Monitor
Form.
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Contacting technical support
For assistance installing, operating, maintaining, and troubleshooting this product, refer to
this document and any other documentation provided. If you still have questions, you may
contact technical support during normal business hours (Monday through Friday, excluding
holidays, between 6 a.m. and 5 p.m. Pacific Time).
Table 5.
Sales and support contact information
Sales
Technical support
Phone
Toll-free: 888.GESECURity (888.437.3287 in the US, including Alaska and Hawaii;
Puerto Rico; Canada). Outside the toll-free area: 503.885.5700.
E-mail
[email protected]
[email protected]
Fax
800.483.2495
541.752.9096 (available 24 hours a day)
Note:
Be ready at the equipment before calling for technical support.
Online publication library
Another great resource for assistance with your GE product is our online publication library,
available to all of our customers. To access the library, go to our website at the following
location:
http://www.gesecurity.com
In the Tools area at the top, click the Publication Library link. After you register and log on,
you may search through our online library for the documentation you need.1
1.
Many GE documents are provided as PDFs (portable document format). To read these documents, you
will need Adobe Acrobat Reader, which can be downloaded free from Adobe’s website at
www.adobe.com.
Appendix A Preparing the operating
system
This section represents an overview of the installation
procedure and does not provide step-by-step instructions to
install the operating system.
Windows user password . . . . . . . . . . . . . . . . . . . . . .
Network considerations . . . . . . . . . . . . . . . . . . . . . .
Setting the network properties . . . . . . . . . . . . . . . . .
Checking the setup . . . . . . . . . . . . . . . . . . . . . . . . . .
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Install your operating system along with the latest service packs.
The following items are provided for your guidance only and use Windows 2000
Professional as an example. Other acceptable Windows operating systems will be similar,
but the specific instructions may vary. Assistance will be provided where the instructions are
significantly different between operating systems.
•
•
For added security, we recommend that you select NTFS as the file system type.
Under the Networking Settings screen, select Custom Settings in order to use a
static IP address.
Note:
All Alliance 8300 computers that host control panels via IP must use static IP addresses. Please
consult your network administrator.
•
•
•
For network services and binding, leave the default settings.
At the Workgroup or computer domain window, select one:
• No, this computer is not on a network, or is on a network without a domain.
Type the workgroup name in the field.
• Yes, make this computer a member of the following domain.
Enter the workgroup or domain name in the Workgroup or computer domain
field.
For additional information, consult your Microsoft documentation.
Appendix A
Preparing the operating system
Windows user password
When installing and configuring the Windows operating system, the user Administrator
MUST be assigned a password. For Alliance 8300 to work correctly once installed, all
Windows login IDs used in conjunction with Alliance 8300 must have assigned passwords.
DO NOT leave blank.
Network considerations
You need to decide whether the server computer will be:
•
•
Part of a workgroup — If your Alliance 8300 server and Alliance 8300 client
computers participate in a workgroup, add the workgroup name during the
installation. We suggest using Alliance. Write down the server name and workgroup
name as these are required during the client installation.
Part of an existing domain — If the Alliance 8300 server computer will be part of
an existing domain, you will need to add the server computer to the network. Since
network configuration varies from company to company, see your network
administrator for assistance.
Always consult with the network administrator before adding any computers to an existing
network.
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Setting the network properties
It is important that the same network properties are used for both the server and client
Alliance 8300 computers.
To check the network settings:
1. Right-click My Network Places on the desktop.
2. Select Properties from the shortcut menu.
3. Right-click Local Area Connection and select Properties.
4. Select Internet Protocol TCP/IP.
5. Click Properties.
6. All Alliance 8300 computers that host control panels via IP must use static IP
addresses. Obtain a valid IP address from the network administrator, and then select
Use the following IP address. Complete the details (IP address, subnet mask,
default gateway) as provided by your network administrator.
7. Click OK.
8. Click OK.
Checking the setup
After the operating system is installed, reboot the computer and make sure it is connected to
the network.
Appendix B Installing printers
This chapter provides information about connecting printers to
your computer or your network.
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Connecting printers
You may use either a printer directly connected to your computer or a printer on the network.
For example, you may have two imaging stations but only one printer.
If you plan on printing either badge or alarm activity, at least one of those printers MUST be
a dot matrix that supports a width of 133 characters either by using a wide carriage or
printing in compressed mode.
Note:
The printer used for transaction printing MUST be installed on the Alliance 8300 server computer.
All transactions will be printed on that printer. You cannot print badge transactions or alarms
transactions from a client printer.
If you plan on printing badges, you must use a GE-approved imaging printer. Currently,
GE supports the DataCard ImageCard Express and the DataCard III printers. For directions
on installing printer drivers, refer to the instructions that came with your printer.
To print badges, the default printer MUST be the imaging printer. However, this means that
the report preview will not display accurately. You will need to select your report printer
BEFORE you preview a report.
In Alliance 8300, select File | Print Setup to select your report printer.
Appendix C Uninstalling
Alliance 8300 Professional Edition contains several standard
components, which need to be removed or stopped separately:
•
•
•
•
Alliance 8300 client (the user interface)
Alliance 8300 services (Alliance 8300 Manager,
Alliance 8300 System Manager, and Alliance 8300
Diagnostics)
Alliance 8300 databases
Microsoft SQL Server 2000 Desktop Engine (MSDE)
Alliance 8300 may have a number of optional components,
including:
•
•
Imaging
CCTV Interface
In this chapter:
Removal sequence. . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing imaging . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the CCTV interface . . . . . . . . . . . . . . . . .
Removing Alliance 8300 . . . . . . . . . . . . . . . . . . . . . .
Removing the Alliance 8300 databases . . . . . . . . . .
Removing MSDE. . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Removal sequence
Alliance 8300 components must be removed or shut down in the correct sequence. To
remove or shut down components, do the following:
1. If applicable, use the Alliance 8300 Controller Utility Form to set offline any
Alliance 8300 control panels that are currently online.
2. If applicable, use the Alliance 8300 Client Monitor Form to disconnect all Alliance
8300 Client computers that are currently connected.
3. If applicable, remove the imaging and/or CCTV interface applications. See
Removing imaging on page 74 and Removing the CCTV interface on page 75.
4. Exit from the Alliance 8300 client and related applications, such as DiagView.
5. Remove Alliance 8300. See Removing Alliance 8300 on page 75.
6. Manually remove the local Windows user secure from the computer.
7. Manually remove the local groups AllianceGroup and AllianceAdmin from the
computer.
8. If required, remove the Alliance 8300 databases. See Removing the Alliance 8300
databases on page 76.
9. Remove MSDE. See Removing MSDE on page 77.
Removing imaging
To remove imaging, do the following:
1. Log on to Windows with administrative privileges.
2. Open the Control Panel and double-click Add/Remove Programs.
3. Select Imaging Option 1.2 and click Change/Remove.
Appendix C
Uninstalling
Removing the CCTV interface
The Alliance 8300 - Kalatel CCTV Interface program is removed when you delete the
CCTV client interface for that CCTV from any one of the Alliance 8300 client PCs.
To delete the CCTV Client interface, do the following:
1. From the Administration menu, select Client Form.
2. Select the CCTV client.
3. Select the File | Delete Record command.
Removing Alliance 8300
To remove Alliance 8300, do the following:
1. Log on to Windows with administrative privileges (do not use the Alliance 8300
default login secure).
2. Stop the Alliance 8300 services in the following order:
•
•
•
Alliance 8300 Manager
Alliance 8300 System Manager
Alliance 8300 Diagnostics
Refer to Configuring services on page 38 for details about Alliance 8300 services.
3. Open the Control Panel and double-click Add/Remove Programs.
4. Select Alliance 8300 and click Change/Remove.
Note:
During the removal process you will be asked whether you would like to remove the Alliance 8300
databases. If you agree, the databases will be removed. Make a backup of your database before
performing this procedure if you want to preserve data.
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Removing the Alliance 8300 databases
Database removal is normally performed during the removal of Alliance 8300. This section
describes how to do it separately, if required.
Note:
Make a backup of your database before performing this procedure if you want to preserve data.
To delete the Alliance 8300 databases from the Alliance 8300 Professional Server computer,
do the following:
1. Click Start | Programs | Alliance 8300 | Remove Alliance 8300 Database.
2. Type the password for the user name sa (the default password is master) as shown in
Figure 43.
Figure 43. Password
3. Click Remove DB.
Appendix C
Uninstalling
Removing MSDE
Microsoft SQL Server Desktop Engine (MSDE) is used for:
•
•
Alliance 8300
Alliance 8700 Badge Programmer
If both of these products are removed, you can also remove MSDE.
Note:
Removing MSDE does not delete Alliance 8300 or Alliance 8700 databases; however, the database
files become unusable because the engine to access and control the database will be removed.
To remove Microsoft SQL Server 2000 Desktop Engine (MSDE) software, do the
following:
1. Open the Control Panel and double-click Add/Remove Programs.
2. Select Microsoft SQL Server 2000 Desktop Engine (SPSQL) from the Currently
Installed Programs list and click Remove.
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79
Index
A
Alliance server
I
imaging
monitor settings ............................................................. 12
Alliance 8300
registry permissions................................................. 43, 57
imaging login setup ............................................................ 43
installing on the Alliance server.................................... 13
installing on the client PC ............................................. 51
uninstalling.................................................................... 73
C
imaging, installing........................................................ 42, 57
installing
MSDE............................................................................. 18
printers........................................................................... 71
SQL Server 2000............................................................ 31
L
capture card........................................................................ 50
CCTV interface.................................................................... 5
client computer setup ......................................................... 50
Alliance 8300, installing................................................ 51
capture card, installing ................................................. 50
host modem setup .......................................................... 43
monitor settings ............................................................. 50
client file structure ............................................................. 52
conventions ......................................................................... ix
D
locking modem speed......................................................... 43
M
Microsoft Access 2000....................................................... 43
monitor
setting up........................................................................ 12
MSDE
removing ........................................................................ 77
demo mode................................................................... 13, 26
N
digital video surveillance ..................................................... 3
domain ............................................................................... 55
F
network
modifying/removing clients............................................ 46
P
folders
shared ...................................................................... 28, 53
H
password
default user .................................................................... 20
printers, installing............................................................... 71
printing transactions ........................................................... 72
hardware requirements......................................................... 3
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server computer setup ........................................................ 12
product
contents............................................................................ 2
overview........................................................................... 2
publication library.............................................................. 66
services......................................................................... 40, 56
setup
Alliance server................................................................. 9
setup.exe............................................................................. 13
R
software requirements .......................................................... 4
spshare.exe ......................................................................... 43
removing
SQL Server
Alliance 8300................................................................. 75
Alliance 8300 Databases............................................... 76
Alliance 8700................................................................. 75
CCTV Interface.............................................................. 75
clients............................................................................. 46
imaging.......................................................................... 74
MSDE ............................................................................ 77
requirements
hardware ......................................................................... 3
software ........................................................................... 4
S
safety terms and symbols .................................................... ix
verify operation of ......................................................... 29
SQL Server Agent.............................................................. 30
T
technical support ................................................................ 66
troubleshooting................................................................... 64
U
uninstalling......................................................................... 73