envire windsor Owner`s manual

SHERWOOD INDUSTRIES IS AN ENVIRONMENTALLY RESPONSIBLE COMPANY. THIS MANUAL IS PRINTED ON RECYCLED PAPER.
PLEASE KEEP THESE INSTRUCTIONS FOR FUTURE REFERENCE
PELLET STOVE
WINDSOR
OWNER’S MANUAL
Contact your building or fire officials about restrictions and installation
inspection requirements in your area.
PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION
AND USE OF THIS PELLET-BURNING ROOM HEATER. FAILURE TO
FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY
DAMAGE, BODILY INJURY OR EVEN DEATH.
50-038
Table of Contents
Introduction..............................................................................................................3
Pellet Quality..................................................................................................3
Rating Label Location.....................................................................................3
Important Safety Data....................................................................................4
Safety Warnings And Recommendations...........................................................4
Operating Instructions...............................................................................................6
Automatic Safety Features...............................................................................6
Control Board Functions..................................................................................6
Operating Your Pellet Stove.............................................................................7
Turning Your Pellet Stove Off...........................................................................7
Routine Cleaning and Maintenance.............................................................................8
Installation..............................................................................................................11
Deciding Where to Locate your Pellet Appliance..............................................11
Removing Pellet Stove From Pallet.................................................................11
Dimensions..................................................................................................12
Clearances to Combustibles...........................................................................12
Alcove Clearances.........................................................................................13
Mobile Home Installation...............................................................................13
Exhaust And Fresh Air Intake Locations..........................................................14
Outside Fresh-Air Connection.........................................................................14
Vent Termination Requirements.....................................................................15
Corner Through Wall Installation....................................................................16
Horizontal Exhaust Through Wall Installation..................................................16
Vertical Rise with Horizontal Termination Installation (Recommended)..............18
Through Concrete Wall With Vertical Rise Installations.....................................18
Inside Vertical Installations............................................................................19
Outside Vertical Installations..........................................................................20
Hearth Mount Installation..............................................................................21
Installation with Exterior Mounted Exhaust Blower...........................................22
Through Wall Vertical Installation With Exhaust Blower....................................24
Thermostat Installed.....................................................................................25
Slider/Damper Setting...................................................................................25
Troubleshooting....................................................................................................27
Fuses...........................................................................................................29
Wiring Diagram.......................................................................................................30
Parts List................................................................................................................31
Parts Diagram - Components....................................................................................34
Parts Diagram - Steel & Cast....................................................................................35
Warranty................................................................................................................36
Installation Data Sheet............................................................................................37
2
Introduction
PELLET QUALITY:
Pellet quality is important, please read the following:
Your enviro pellet stove has been designed to burn wood pellets only. Do not use any other
type of fuel, as this will void any warranties stated in this manual.
The performance of your pellet stove is greatly affected by the type and quality of wood
pellets being burned. As the heat output of various quality wood pellets differs, so will the
performance and heat output of the pellet stove.
CAUTION: It is important to select and use only pellets that are dry and free of dirt or any impurities
such as high salt content. Dirty fuel will adversely affect the operation and performance of the unit
and will void the warranty. The Pellet Fuel Industries (P.F.I.) has established standards for wood pellet
manufacturers. We recommend the use of pellets that meet or exceed these standards. Ask your dealer
for a recommended pellet type.
P.F.I. PELLET STANDARDS:
Fines (fine particles)......1% maximum through a 1/8” screen
Bulk Density..................40 pound per cubic foot minimum
Size..............................1⁄4” to 5/16” diameter 1⁄2 – 11⁄2” long maximum
Ash Content..................1% maximum (Premium grade)
..................3% maximum (Standard grade)
Moisture Content...........8% maximum
Heat Content.................approximately 8200 Btu per pound minimum
ASH: The ash content of the fuel and operation of your stove will directly determine the frequency of
cleaning. The use of high ash fuels may result in the stove needing to be cleaned daily. A low ash fuel
may allow longer intervals between cleaning.
CLINKERING: [clinkers are silica (sand) or other impurities in the fuel that will form a hard mass during
the burning process]. This hard mass will block the air flow through the Burn Pot Liner and affect the
performance of the stove. Any fuel, even approved types, may tend to clinker. Check the Burn-Pot Liner
daily to ensure that the holes are not blocked with clinkers. If they become blocked, remove the liner
(when the unit is cold) and clean/scrape the clinkers out. Clean the holes with a small pointed object if
required. Refer to the section Routine Cleaning and Maintenance.
PELLET FEED RATES: Due to different fuel densities and sizes, pellet feed rates may vary. This may
require an adjustment to the slider damper setting or to the auger feed trim setting on low.
Since Sherwood Industries Ltd. has no control over the quality of pellets that you use, we assume no
liability for your choice in wood pellets.
Store pellets at least 36” (1 m) away from the pellet stove.
RATING LABEL LOCATION:
The rating label is located on the back of the hopper.
3
Introduction
IMPORTANT SAFETY DATA:
Please read this entire Owner’s Manual before installing or operating your ENVIRO Pellet
Stove. Failure to follow these instructions may result in property damage, bodily injury
or even death. Contact your local building or fire official to obtain a permit and any information on
installation restrictions and inspection requirements for your area.
To prevent the possibility of a fire, ensure that the appliance is properly installed by adhering
to the installation instructions. An ENVIRO dealer will be happy to assist you in obtaining information
with regards to your local building codes and installation restrictions.
Be sure to maintain the structural integrity of the home when passing a vent through walls, ceilings, or
roofs.
The stove’s exhaust system works with negative combustion chamber pressure and a slightly positive
chimney pressure. It is very important to ensure that the exhaust system be sealed and airtight. The ash
pan and viewing door must be locked securely for proper and safe operation of the pellet stove.
Do not burn with insufficient combustion air. A periodic check is recommended to ensure proper
combustion air is admitted to the combustion chamber. Setting the proper combustion air is achieved by
adjusting the slider damper located on the left side of the stove.
When installing the stove in a mobile home, it must be electrically grounded to the steel chassis of the
home and bolted to the floor in accordance with applicable local, state or federal codes. Make sure that
the structural integrity of the home is maintained and all construction meets local building codes.
Minor soot or creosote may accumulate when the stove is operated under incorrect conditions such as an
extremely rich burn (black tipped, lazy orange flames).
If you have any questions with regard to your stove or the above-mentioned information, please feel free
to contact your local dealer for further clarification and comments.
SAFETY WARNINGS AND RECOMMENDATIONS:
Caution: Do not connect to any air distribution duct or system.
Do not burn garbage or flammable fluids such as gasoline, naptha or engine oil.
Unit hot while in operation. Keep children, clothing and furniture away. Contact
may cause skin burns.
FUEL: This pellet stove is designed and approved to only burn wood pellet fuel with up to 3% ash
content. Dirty fuel will adversely affect the operation and performance of the unit and may void the
warranty. Check with your dealer for fuel recommendations.
THE USE OF CORDWOOD IS PROHIBITED BY LAW.
SOOT: Operation of the stove with insufficient combustion air will result in the formation of soot which
will collect on the glass, the heat exchanger, the exhaust vent system, and may stain the outside of the
house. This is a dangerous situation and is inefficient. Frequently check your stove and adjust the slider/
damper as needed to ensure proper combustion. See: INSTALLATION - SLIDER/DAMPER SETTING.
CLEANING: There will be some build up of fly ash and small amounts of creosote in the exhaust. This
will vary due to the ash content of the fuel used and the operation of the stove. It is advisable to inspect
and clean the exhaust vent semi-annually or every two tons of pellets.
4
Introduction
ASHES: Disposed ashes should be placed in a metal container with a tight fitting lid. The closed container
of ashes should be on a non-combustible floor on the ground, well away from all combustible materials
pending final disposal. If the ashes are disposed of by burial in soil or otherwise locally dispensed, they
should be retained in the closed container until all cinders have been thoroughly cooled.
ELECTRICAL: The use of a surge protected power bar is recommended. The unit must be
grounded. The grounded electrical cord should be connected to a standard 115 volts (3.1 Amps), 60
hertz electrical outlet. Be careful that the electrical cord is not trapped under the appliance and that it is
clear of any hot surfaces or sharp edges and also must be accessible. If this power cord should become
damaged, a replacement power cord must be purchased from the manufacture or a qualified ENVIRO
dealer. This unit’s maximum power requirement is 675 watts.
GLASS: Do not abuse the glass by striking or slamming the door. Do not attempt to operate the stove
with broken glass. The stove uses ceramic glass. Replacement glass must be purchased from an ENVIRO
dealer. Do not attempt to open the door and clean the glass while the unit is in operation or if glass is
hot. To clean the glass, use a soft cotton cloth and mild window cleaner, gas or wood stove glass cleaner,
or take a damp paper towel and dip into the fly ash. This is a very mild abrasive and will not damage the
glass.
FLAMMABLE LIQUIDS: Never use gasoline, gasoline-type lantern fuel, kerosene, charcoal lighter
fluid, or similar liquids to start or “freshen up” a fire in the heater. Keep all such liquids well away from
the heater while it is in use.
SMOKE DETECTOR: Smoke detectors should be installed and maintained in the structure when
installing and operating a pellet burning appliance.
OPERATION: The ash pan and door must be closed securely for proper and safe operation of the pellet
stove. Also ensure all gaskets on the door are checked and replaced when necessary.
KEEP ASH PAN FREE OF RAW FUEL.
DO NOT PLACE UNBURNED OR NEW PELLET FUEL IN ASH PAN. A fire in the ash pan may occur.
INSTALLATION: Be sure to maintain the structural integrity of your home when passing a vent through
walls, ceilings, or roofs. It is recommended that the unit be secured into its position in order to avoid any
displacement.
DO NOT INSTALL A FLUE DAMPER IN THE EXHAUST VENTING SYSTEM OF THIS UNIT.
DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVING ANOTHER APPLIANCE.
FRESH AIR: Outside Fresh Air connection is optional. Must be connected to all units installed in Mobile
and “Air Tight Homes” (R2000) or where required by local codes. Consider all large air moving devices
when installing your unit and provide room air accordingly. Limited air for combustion may result in poor
performance, smoking and other side effects of poor combustion.
If you have any questions with regards to your stove or the above-mentioned information, please feel
free to contact your local dealer for further clarification and comments.
SINCE SHERWOOD INDUSTRIES LTD. HAS NO CONTROL OVER THE INSTALLATION OF
YOUR STOVE, SHERWOOD INDUSTRIES LTD. GRANTS NO WARRANTY IMPLIED OR STATED
FOR THE INSTALLATION OR MAINTENANCE OF YOUR STOVE. THEREFORE, SHERWOOD
INDUSTRIES LTD. ASSUMES NO RESPONSIBILITY FOR ANY CONSEQUENTIAL DAMAGE(S).
SAVE THIS INSTRUCTION MANUAL FOR FUTURE REFERENCE
5
Operating Instructions
AUTOMATIC SAFETY FEATURES:
Your pellet Stove has the following safety features:
A) The stove will shut off when the fire goes out and the exhaust temperature drops below 120 °F
(49°C).
B) The stove has a high temperature safety switch. If the temperature on the hopper reaches 200 °F
(93 °C) the auger will automatically stop, and the stove will shut off when the exhaust temperature
cools. If this happens call your local dealer to reset the 200 °F (93 °C) high limit switch. FIND THE
REASONS WHY THE UNIT OVERHEATED.
C) This unit has a convection fan control over-ride. This function causes the convection fan to reach its
full speed when the temperature at the back of the firebox reaches 160 °F (71 °C). This is a normal
safety feature of your unit.
D) The unit is equipped with a vacuum switch to monitor the venting; if it becomes blocked the vacuum
switch will turn off the auger and the #2 light on the control board will flash.
CONTROL BOARD FUNCTIONS:
1. AUGER TRIM: Used to change feed rates on LOW ONLY for poorer quality fuels. Push the Auger Trim
button until the number 1 and 5 lights appear on the Heat Level Indicator. This will increase the feed
rate to four (4) seconds ON time Auger pulse. This is done only on LOW to allow the burning of poor
quality fuels. Push the button until the number 1 and 4 lights appear, this will reduce the Auger On
time to two (2) second. This setting is for high-grade fuel only. Push the button until just the number
1 light is on, this is for a three (3) second on time (standard setting).
2. CONVECTION BLOWER CONTROL: Used to turn the convection blower ON/OFF. If the Blower is
left off, and the sensor located on the air jacket reaches 160 °F (71 °C), the Convection blower will
automatically come on HI speed to cool the unit. Leave the convection blower ON for peak efficiency
3. AUGER PULSE LIGHT: This light will flash in conjunction with the auger.
4. MANUAL AUGER FEED: If the unit runs out of fuel, this button can be used to “prime the auger
system”. This button will turn off after 60 seconds and then must
be released and pressed again.
 
1
7

2
6. ON/OFF BUTTON: Used to turn the unit ON and OFF.
3
7. HEAT OUTPUT INDICATOR: Shows the present heat output
setting.
4
 
5. SYSTEM LIGHT: Responsible for signaling the state of the
control board. When the light is flashing during start-up, the
stove is in an automatic start mode. When the light is solid, the
Heat Level Setting can be altered.
5
8. HEAT LEVEL ADJUSTMENT: When pressed, will change the
heat setting of the unit from low to high.

6
8
Auger Trim
Auger Trim
 
5
4
Figure 1: Circuit Board Control Panel
Decal.
6
Auger Trim
1
3 Seconds
"ON"
Factory Setting
2 Seconds
"ON"
1
4 Seconds
"ON"
1
Figure 2: Auger trim and heat level indicator.
Operating Instructions
OPERATING YOUR PELLET STOVE:
PRE-BURN INSTRUCTIONS: The burn pot liner holes must be clear and the liner installed correctly
against the ignitor tube for proper operation. Check the hopper for enough pellets to start the unit.
DO NOT OPERATE THE UNIT WITH THE DOOR OR ASH PAN OPEN.
MANUAL MODE:
To START: Press the ON / OFF button. The stove will turn on. The system light will flash. The Auger
Light will flash with each pulse of the auger (the Auger Feed Rate is pre-programmed during start-up).
The Heat Level Indicator will show the Heat Level that the stove will run at after start-up.
If this is the first time the unit has been started or the unit has run out of fuel, the auger will need to
be primed. Press the Manual Auger Feed button until fuel starts to drop into the Burn Pot Liner (see
“OPERATING INSTRUCTIONS - CONTROL BOARD FUNCTIONS”).
To OPERATE: When a fire has been established, the System Light will turn solid (after approximately 10
- 15 minutes) and the Auger Light will continue to flash to the corresponding Heat Level setting. The Heat
Level button can now be pressed at this time to change the desired Heat Level Output setting.
The convection blower (room air blower) will turn on. The speed of this blower is controlled by the setting
of the heat level output indicator. The convection blower can be turned OFF by depressing the convection
blower control button. When the air jacket reaches 160 °F (71 °C) the convection blower will come ON
High, cooling the unit. For the best efficiency and to prevent cycling, the convection blower should be
left on at all times.
When operating on LOW HEAT LEVEL, the feed rate can be adjusted, using the auger trim, for different
quality fuels. These settings can be used if the fire keeps going out on low (for poor quality fuel) or if the
low setting is too hot for the room (see “OPERATING INSTRUCTIONS - CONTROL BOARD FUNCTIONS”).
THERMOSTAT / SWITCH MODE:
INITIAL START-UP: See above
OPERATION - HI / LOW mode: When the thermostat contacts are closed the stove settings are
adjustable as per Manual Mode (see above). When the thermostat contacts open, the circuit board
will take control of the settings. The stove will drop down to a low burn until the thermostat contacts
close again. This low burn setting can be adjusted for different fuel qualities (see “OPERATING INSTRUCTIONS
- CONTROL BOARD FUNCTIONS”). The stove will come back to the previous HEAT LEVEL setting when the
thermostat contacts close again.
OPERATION – ON / OFF mode: When the thermostat contacts close, the unit will light automatically.
Once up to temperature, the stove operates the same as in manual mode (see above). When the
thermostat contacts open, the unit automatically begins its shutdown routine. The stove will re-light
when the thermostat contacts close again.
TURNING YOUR PELLET STOVE OFF:
• MANUAL and HI / LOW mode: To turn the unit OFF, simply press the ON / OFF button. This will stop
the feed of pellets. The blowers will continue to operate and cool the stove down. When cool enough,
the stove will turn off.
• ON / OFF mode: To turn the unit OFF, turn the thermostat down or off.
DO NOT unplug unit while Combustion fan is operating.
This may lead to smoke escaping from the stove.
7
Routine Cleaning and Maintenance
The following list of components should be inspected and maintained routinely to ensure that the
appliance is operating at its optimum and giving you excellent heat value:
2-3 Days / Weekly
Burn Pot and Liner
Ash Pan
Inside Firebox
Door Glass
Heat exchanger tubes
Ash pan and Door gaskets
Door Latch
Semi-annually or 2 Tons of Fuel
Exhaust Vent
Fresh air Intake Tube
Blower Mechanisms
Heat exchanger tubes
Behind firebox liners
All Hinges
Post Season Clean-up
Burn Pot Liner
Ignitor
Air Intake
Tube
TOOLS REQUIRED TO CLEAN UNIT
• Torx T-20 Screwdriver
• 5/16” Wrench or Socket
Burn Pot
• Brush
• Soft Cloth
• Vacuum with fine filter bag
BURN POT AND LINER (2-3 days)
Figure 3: Burn pot assembly.
Cleaning of the burn pot and liner must only be done when stove is cold. To remove the burn pot and
burn pot liner, open the door using the door handle provided (located on the right-hand side of the stove).
Swing the door open. Lift the liner from the burn pot. Lift the burn pot from the firebox by gently lifting up
the front of the burn pot, then sliding the assembly from the air intake tube and the ignitor cartridge.
This is the ‘pot’ where the pellets are burned. Every two to three days (when the unit is cold), remove
the burn-pot liner from the stove and inspected it to ensure proper air flow through the liner. Failure
to keep the liner clean may cause a build up of fuel past the burn pot liner and up the drop
tube. This will cause the auger to jam and may result in pellets burning in the drop tube and
hopper. Using a metal scrapper, remove material that has accumulated or is clogging the liner’s holes.
Then dispose of the scrapped ashes from the liner and from inside the burn-pot. Place the burn-pot back
into the stove, making sure that the pipes are properly inserted into the burn pot. Place the liner back
into the burn-pot, making sure that the ignitor hole in the liner is aligned with the ignitor tube. Pushing
the liner up against the ignitor tube.
If, after long periods of burning, the fire continually builds up and overflows the burn pot or there is a
build up of clinkers, this is an indication that the pellet fuel quality is poor or the stove may need cleaning.
Check the stove for ash build up (clean if required) and adjust the slider / damper to produce the proper
clean combustion.
DOOR GLASS CLEANING (2-3 days)
Cleaning of the glass must only be done when stove is cold. Open the door by lifting the handle. The glass
can be cleaned by wiping down the outside and inside of the glass with a dry soft cloth.
If the glass has build up that can not be removed with only the cloth, clean the glass using paper towel
and a gas appliance glass cleaner, this may be purchased through most dealers. If a gas appliance glass
cleaner is not available, use a damp paper towel dipped in fly ash to clean the glass. After the glass has
been cleaned use the dry soft cloth to wiping down the outside and inside of the glass
DOOR LATCH (2-3 days)
Check the door latch every time the door is opened or closed to ensure proper movement.
8
Routine Cleaning and Maintenance
ASH PAN AND DOOR GASKETS (weekly)
After extended use the gasketing may come loose. To repair this, glue the gasketing on using hightemperature fiberglass gasket glue available from your local ENVIRO dealer. This is important to maintain
an airtight assembly.
ASH PAN (weekly)
The ash pan is located under the burner. To remove the ash pan, simply turn the knob and pull out towards
the front. Dump the ashes into a metal container stored away from combustibles. Monitor the ash level
every week. Remember that different pellet fuels will have different ash contents. Ash content is a good
indication of fuel efficiency and quality. Refer to “INTRODUCTION - SAFETY WARNINGS AND RECOMMENDATIONS” for
disposal of ashes.
DO NOT PLACE UNBURNED OR RAW PELLET FUEL IN ASH PAN.
HEAT EXCHANGER TUBES (weekly)
Open the door and the rod is located under the unit top, in the center of the stove just behind the door.
This handle is to be pushed in and out a few times (ONLY WHEN THE UNIT IS COLD) in order to
clean away any fly ash that may have collected on the heat exchanger tubes. As different types of pellets
produce different amounts of ash, cleaning of the tubes should be done on a regular basis to enable the
unit to run efficiently.
FRESH AIR INTAKE (season)
Inspect periodically to be sure that it is not clogged with any foreign materials.
EXHAUST PASSAGES (season)
Removal of the firebox backing for bi-annual cleaning (refer to Figure 4):
• Open the door by lifting the handle.
• Remove the burn pot and burn pot liner.
• Lubricate all screws with penetrating oil.
• Remove the four (4) screws that hold the
brick liner retainers in place. Remove side
brick liners by sliding them forward then
out.
• Pull the center panel out.
• Vacuum and clean thoroughly.
Installation of firebox backing:
• Insert center panel with backing.
• Place the two (2) side panels back into the
firebox and reinstall the two (2) retainers
using two (2) screws on each side.
• Replace the burn pot and burn pot liner
• Close the glass door and secure.
Figure 4: Firebox Components Removal.
9
Routine Cleaning and Maintenance
EXHAUST VENT (season)
This vent should be cleaned every year or after two (2) tons of pellets. We recommend contacting your
dealer for professional cleaning. To clean the vent pipe, tap lightly on the pipe to dislodge any loose ash.
Open the bottom of the “T” to dump the ash, then vacuum as much of the ash out of the vent pipe as
possible.
BLOWER MECHANISMS (season)
Unplug the stove then open the right and left side panels to access the two blowers. Vacuum all dust
from motors. DO NOT lubricate the motors. Check gaskets and replace if needed.
ALL HINGES (season)
Check all the hinges on the unit to ensure proper movement.
POST SEASON CLEAN-UP
Once you are finished using the pellet appliance for the season, unplug the stove for added electrical
protection. It is very important that the stove be cleaned and serviced as stated above.
CLEANING SURFACES
Enamel finishes and painted surfaces can be wiped down with a soft damp cloth. The paint on the steel
firebox panels may peel. This is due to extreme conditions applied to the paint and is in no way covered
by warranty.
FIREBOX PANEL
All surfaces should be wiped down periodically with a damp cloth.
REPLACING DOOR GLASS
It is recommended that your ENVIRO dealer replace the glass if broken.
The door glass is made of high temperature PYRO CERAMIC 5 mm thick. The center panel is 18.5 x 13.5
inches (46.99 cm x 34.29 cm) and must be replaced with (PART # 20-023). Substitute materials will not
be permitted.
10
Installation
DECIDING WHERE TO LOCATE YOUR PELLET APPLIANCE:
1. Check clearances to combustibles (see INSTALLATION - CLEARANCES TO COMBUSTIBLES
and INSTALLATION - ALCOVE CLEARANCES).
2. Do not obtain combustion air from an attic, garage or any unventilated
space. Combustion air may be obtained from a ventilated crawlspace.
3. Do not install the stove in a bedroom.
4. You can vent the stove through an exterior wall behind the unit or connect
it to an existing masonry or metal chimney (must be lined if the chimney
is over 6” (15 cm) diameter, or over 28 inches² (180 cm²) cross sectional
area). An interior vent can be used with approved pipe passing through the
ceiling and roof.
5. Locate the stove in a large and open room that is centrally located in the
house. This will optimize heat circulation.
6. The power cord is 8 feet (2.43 m) long and may require a grounded extension
cord to reach the nearest electrical outlet.
REMOVING PELLET STOVE FROM PALLET:
Remove screws from the two (2) hold-down brackets that secure the Windsor to the pallet. Lift the
brackets up to unhook from the chassis.
Hold-down brackets.
Figure 5: Removing Freestanding Stove From the Pallet.
11
Installation
DIMENSIONS:
141/4"
(360mm)
153/8"
(390mm)
257/8"
(659mm)
253/4"
(653mm)
271/8"
(689mm)
241/8"
(614mm)
Figure 6: Windsor Freestanding Dimensions.
CLEARANCES TO COMBUSTIBLES:
These dimensions are minimum clearances but it
is recommended that you ensure sufficient room
for serving, routine cleaning and maintenance.
Back wall
Adjacent
3"
wall
(76mm)
This pellet stove requires floor protection. The
floor protection must be non-combustible,
extending beneath the stove the full width and
depth of the unit including 6“ (150 mm) in front
for ember protection.
Hearth Pad Size:
Width:
25 5⁄8” (651 mm)
Depth:
32 1⁄8 “ (816 mm)
Side wall
3" (76mm)
8"
(203mm)
6"
(152mm)
Floor Protection
Figure 7: Minimum Clearances to Combustibles for
Freestanding Windsor.
12
Installation
ALCOVE CLEARANCES:
This unit may be installed in an alcove. Maintain the
clearances to combustibles shown in Figure 8.
Minimum Width
48" (1219mm)
Install vent at clearances specified by the vent
manufacturer.
Minimum Height
48" (1219mm)
Maximum Depth
36" (914mm)
Figure 8: Alcove Clearances.
MOBILE HOME INSTALLATION:
● Secure the heater to the floor using the holes in the leg of the appliance (normally used for the leveling
legs).
● Ensure the unit is electrically grounded to the chassis of your home (permanently).
WARNING: Do not install in a room
people sleep in.
CAUTION: The structural integrity
of the manufactured home floor,
wall and ceiling/roof must be
maintained
• Outside fresh air is mandatory. Secure
outside air connections directly to
fresh air intake pipe and secure with
three (3) screws evenly spaced.
Hearth Pad
Flooring
Steel Frame
1/4" Lag bolts
securely fastened
Ground wire directly
connected to metal chassis.
Figure 9: Mobile Home Install Mounting.
13
Installation
EXHAUST AND FRESH AIR INTAKE LOCATIONS:
INSTALL VENT AT CLEARANCES SPECIFIED BY THE VENTING MANUFACTURER
8 3/8”
(214 mm)
4 3/8”
(112 mm)
12 7/8”
(326 mm)
10 1/2”
(265 mm)
8 1/2”
(216 mm)
Figure 10: Inlet and Outlet Location.
EXHAUST
Base of unit to center of flue
Side of unit to center of flue
Center of unit to center of flue
10 5⁄8” (270 mm)
12 1⁄8” (308 mm)
3⁄4”
(19 mm)
FRESH AIR INTAKE.
Base of unit to center of intake
Side of unit to center of intake
Center of unit to center of flue
8 3⁄4”
7 3⁄4”
5 1⁄8”
(222 mm)
(197 mm)
(130 mm)
OUTSIDE FRESH-AIR CONNECTION:
Outside fresh air is mandatory when installing this unit
in airtight homes and mobile homes.
A Fresh-air intake is strongly recommended for all
installations. Failure to install intake air may result in improper
combustion as well as the unit smoking during power failures.
When connecting to an outside fresh air source, do not use
plastic or combustible pipe. A 2” minimum (51 mm) ID (inside
diameter) steel, aluminum or copper pipe should be used. It is
recommended, when you are installing a fresh air system, to
keep the number of bends in the pipe to a minimum.
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Figure 11: Outside Air Connection.
14
Installation
VENT TERMINATION REQUIREMENTS:
IT IS RECOMMENDED THAT YOUR PELLET STOVE BE INSTALLED BY AN AUTHORIZED DEALER/INSTALLER.
Table 1: Use in conjunction with Figure 12 for allowable exterior vent termination locations.
Letter
Minimum Clearance
A
24 in (61 cm)
Description
Above grass, top of plants, wood, or any other combustible materials.
B
48 in (122 cm)
C
24 in (61 cm)
From beside/below any door or window that may be opened.
From above any door or window that may be opened.
D
24 in (61 cm)
To any adjacent building, fences and protruding parts of the structure.
E
24 in (61 cm)
Below any eave or roof overhang
F
12 in (30 cm)
To outside corner.
G
12 in (30 cm)
To inside corner, combustible wall (vertical and horizontal terminations).
H
3 ft (91 cm) within a height of 15 ft (4.5
m) above the meter/regulator assembly
To each side of center line extended above natural gas or propane meter/regulator assembly or
mechanical vent.
I
3 ft (91 cm)
J
12 in (30 cm)
From any forced air intake of other appliance
Clearance to non-mechanical air supply inlet to building, or the combustion air inlet to any appliance.
K
24 in (61 cm)
Clearance above roof line for vertical terminations.
L
7 ft (2.13 m)
Clearance above paved sidewalk or paved driveway located on public property.
1. Do not terminate
the vent in any
G
K
enclosed or semienclosed
areas
such as a carport,
E
garage,
attic,
G
B
C
Opens
D
F
crawlspace, narrow
G
Opens
walkway,
closely
B
Opens
L
I
fenced area, under
A
a sundeck or porch,
H
Termination Cap
Restriction Zone
G Gas Meter
Air Supply Inlet
or any location
that can build up Figure 12: Use in conjunction with Table 1 for allowable exterior vent termination locations.
a concentration of
fumes such as stairwells, covered breezeway, etc.
(Termination not allowed)
2. Vent surfaces can become hot enough to cause burns if touched by children. Non-combustible shielding
or guards may be required.
3. Termination must exhaust above the inlet elevation. It is recommended that at least five feet of
vertical pipe be installed outside when the appliance is vented directly through a wall, to create some
natural draft to prevent the possibility of smoke or odor during appliance shut down or power failure.
This will keep exhaust from causing a nuisance or hazard from exposing people or shrubs to high
temperatures. In any case, the safest and preferred venting method is to extend the vent through the
roof vertically.
4. Distance from the bottom of the termination and grade is 12” (30 cm) minimum. This is conditional
upon the plants and nature of grade surface. The exhaust gases are hot enough to ignite grass, plants
and shrubs located in the vicinity of termination. The grade surface must not be lawn.
5. If the unit is incorrectly vented or the air to fuel mixture is out of balance, a slight discoloration of the
exterior of the house might occur. Since these factors are beyond the control of Sherwood Industries
Ltd, we grant no guarantee against such incidents.
NOTE: Venting terminals shall not be recessed into walls or siding.
15
Installation
CORNER THROUGH WALL INSTALLATION:
Fresh Air Intake
3"
(7.5 cm)
Wall thimble
manufactured
by pellet vent
manufacturer.
3"
(7.5 cm)
Figure 13: Corner Installation.
HORIZONTAL EXHAUST THROUGH WALL INSTALLATION:
Vent installation: install vent at clearances specified by the vent manufacturer.
A chimney connector shall not pass through an attic or roof space, closet or similar concealed spaces,
or a floor, or ceiling. Where passage through a wall or partition of combustible construction is desired,
the installation shall conform to CAN/CSA-B365 Installation Code for Solid-Fuel-Burning Appliances and
Equipment. Only use venting of L or PL type with an inside diameter of 3 or 4 inches (7.6 or 10.1 cm).
1. Choose a location for your stove that meets the requirements stated in this manual and allows
installation with the least amount of interference to house framing, plumbing, wiring, etc.
2. Install a non-combustible hearth pad (where necessary).
3. Place the appliance 15” (37.5 cm) away from the wall. If the stove is to be set on a hearth pad, set
the unit on it.
4. Locate the center of the exhaust pipe on the stove. Extend that line to the wall. Once you have located
the center point on the wall, refer to pellet vent manufacturer installation instructions for correct hole
size and clearance to combustibles.
5. Install the wall thimble as per the instructions written on the thimble. Maintain an effective vapour
barrier in accordance with local building codes.
6. Install a length of 3” (76 mm) or 4” (101 mm) vent pipe into the wall thimble. The pipe should install
easily into the thimble.
7. Install the fresh air intake (see INSTALLATION - OUTSIDE FRESH AIR CONNECTION).
8. Connect the exhaust vent pipe to the exhaust pipe on the stove. Seal the connection with high
temperature silicone.
9. Push the stove straight back, leaving a minimum of 3” (76 mm) clearance from the back of the stove
to the wall. Seal the vent pipe to the thimble with high temperature silicone.
16
Installation
10. The pipe must extend
at least 12” (30 cm)
away from the building.
If
necessary,
bring
another length of pipe
(PL type) to the outside
of the home to connect
to the first section. Do
not forget to place high
temperature
silicone
around the pipe that
passes through the
thimble.
Exhaust
3" (75mm) or 4" (100mm)
"PL" or "L" Vent
Wall Thimble
45o Elbow with Screen
or Termination Cap
Fresh Air Intake
11. Install a vertical pipe, or
if all requirements for
High Temperature RTV
direct venting are met,
Silicone Required
install vent termination.
Figure 14: Straight through wall Installation.
The stainless steel cap
termination manufactured by the vent manufacturer is recommended. However, when the vent
terminates several feet above ground level and there are no trees, plants, etc. within several feet,
a 45° elbow can be used as termination. The elbow must be turned down to prevent rain from
entering.
NOTE:
• Some horizontal through wall installations may require a “T” and 3 to 5 feet (91 to 152 cm) of vertical
pipe outside the building to help naturally draft in the unit.
• This may be required if a proper burn cannot be maintained, after the stove has been tested and the
airflow set.
• This is due to the back pressure in the exhaust caused by airflow around the structure.
• All sections of pipe must have three (3)
screws evenly spaced and all horizontal
and vertical vent sections located within the
house must have a bead of high temperature
silicone installed on the male end of the pipe
before installation to create a gas tight seal.
Wall framing
Horizontal frame
for thimble
• The termination must be 12 inches (30 cm)
from the outside wall and 12 inches (30 cm)
above the ground.
Vent pipe
Termination cap
• A 45° elbow with a rodent screen may be
used in place of the termination cap (or
stainless steel termination hood).
Wall thimble
������ �������
Figure 15: Straight through Wall Installation - Side View.
17
Installation
VERTICAL RISE WITH HORIZONTAL TERMINATION INSTALLATION (RECOMMENDED):
A 45° elbow with a rodent screen may be used
in place of the termination cap (or stainless
steel termination hood).
Termination cap
90°elbow
Wall framing
Vertical section
of vent pipe
Wall strap
Horizontal frame
for thimble
Clean out tee
Wall thimble
������ �������
Figure 16: Through Wall with Horizontal Termination.
THROUGH CONCRETE WALL WITH VERTICAL RISE INSTALLATIONS:
A 45° elbow with a rodent screen may be used
in place of the termination cap (or stainless
steel termination hood).
Horizontal frame
for thimble
Termination
cap
Wall thimble
This is the recommended installation to use if
there is a concrete or retaining wall in line with
exhaust vent on pellet stove.
The termination must be 12” (305 mm) from
the outside wall and 12” (305 mm) above the
ground.
90°elbow
Wall framing
Vertical section
of vent pipe
Concrete
Wall
������ �������
Clean out tee
Figure 17: Vertical rise with Horizontal Termination.
18
Installation
INSIDE VERTICAL INSTALLATIONS:
1. Choose a stove location that is ideal. See the section “INSTALLATION - DECIDING WHERE TO LOCATE YOUR PELLET
APPLIANCE.”
2. Place the unit on the hearth pad (if installed on a carpeted surface) and space the unit in a manner
so when the pellet vent is installed vertically, it will be 3” (76 mm) away from a combustible wall.
3. Locate the center of the fresh air intake pipe on the unit. Match that center with the same point on
the wall and cut a hole about 2” (52 mm) in diameter.
4. Install the fresh air intake
pipe.
5. Install the tee with clean
out.
6. Install the pellet vent upward
from there. When you reach
the ceiling, make sure that
the vent goes through the
ceiling fire stop. Maintain
a 3” (76 mm) distance to
combustibles
and
keep
attic insulation away from
the vent pipe. Maintain an
effective vapor barrier.
7. Finally, extend the pellet
vent to go through the roof
flashing.
Rain cap - ensure cap is at
least 2 feet (610mm) above
the roof at the lowest point
Storm Collar
Roof Flashing
Roof Rafters
Fire Stop with
Support Collar
Ceiling Joist
Vertical Vent Pipe
8. Ensure that the rain cap is
approximately 24” (610 mm)
above the roof.
Clean Out Tee
with Pipe Adapter
ENVIRO Windsor
Note:
All vent sections must maintain
3" (76mm) clearances to
combustibles.
Figure 18: Inside Vertical Installation.
19
Installation
OUTSIDE VERTICAL INSTALLATIONS:
To accomplish a outside vertical pipe installation, follow steps 1 through 5 in the “INSIDE VERTICAL
INSTALLATIONS” section and then finish it by performing the following (refer to Figure 19).
1. Install a tee with clean out on the outside of the house.
2. Install PL vent upward from the tee. Make sure that you install support brackets to keep the vent
straight and secure.
3. Install ceiling thimble and secure the flashing as you go through the roof.
4. Ensure that the rain cap is approximately 24” (610 mm) above the roof.
Rain cap
Flashing
24"
(61 cm)
3" (7.5 cm)
Clearance
3"
(7.5cm)
Support
bracket
Tee with
cleanout
Type "L"
vent
Fresh air
intake
Figure 19: Outside Vertical Installation.
20
Installation
HEARTH MOUNT INSTALLATION:
Damper Removed
or Fastened Open
Mantel
Minimum 8" (20 cm)
from top of stove
Clean-out
Fresh-air intake
should com from
chimney. If holes
already exist fresh-air
intake can be taken
through back of the
fireplace or through
the ash dump.
Min 6"
(150 mm)
Floor
Protection
Masonry Fireplace
Combustible Floor
Figure 20: Hearth Mount - Side View.
Rain cap - ensure cap is at
least 2 feet (610mm) above
the roof at the lowest point
Storm Collar
1. Lock fireplace damper in the open
position.
2. Install a positive flue connector at the
fireplace dampers.
Seal Plate
Existing Masonary Flue
3. Connect a clean-out tee or a 90° elbow to
the exhaust pipe.
4. Install flexible stainless steel liner or listed
pellet vent to the top of the chimney.
Vertical Vent Pipe (single
wall stainless flex pipe or
solid PL vent)
Flexible Vent Connector
(use this 5ft section of pipe
to vent past the fireplace
damper or smoke shelf)
Fireplace Damper
Location
Clean Out Tee
Existing Fireplace
ENVIRO Windsor
Figure 21: Hearth Mount - Over View.
21
Installation
INSTALLATION WITH EXTERIOR MOUNTED EXHAUST BLOWER:
The WINDSOR can be equipped with an externally mounted exhaust blower (PART #20-070). This
optional kit will include all components necessary to install the exhaust blower on any external vertical
wall surface.
Choose a location for your stove that meets the requirements stated in this manual and allows installation
with the least amount of interference to house framing, plumbing, wiring, etc.
Included in the exterior mounted exhaust blower kit
are:
1 - Exhaust blower housing box.
1 - Blower cover plate.
1 - Hardware bag
1. Open the left side of the unit and disconnect the
exhaust blower wires from the harness. Remove
the exhaust blower by undoing the six (6) 1⁄4 hex
head sheet metal screws that fasten the blower
to the housing.
2. Remove the back grill from the exterior exhaust
vent housing and remove the round cover plate
installed on the blower housing.
3. Install the round cover plate over the gasketed
opening in the stove where the exhaust motor
was removed from.
4. Install the exhaust blower motor in the Exterior
Vent Housing Box onto the exhaust blower
housing.
Exhaust Motor
Cover Plate
Access Panel
Figure 22: Removing Exhaust Blower.
5. Follow the procedures for INSTALLATION - HORIZONTAL EXHAUST THROUGH WALL INSTALLATION. Place the unit in
the desired location. Cut the hole in the wall at the desired location. Install a wall thimble.
6. Drill holes in the wall thimble in the corresponding locations for wire and fresh air if needed. Install
wire clamps and feed wire through the hole in the thimble into the house. Tighten clamp on wire and
attach green ground wire (at the symbol) with the screw and star washer provided.
7. Attach a short or an adjustable section of 3” of double wall pellet vent through the wall thimble to the
stove. Seal all joints with silicone. Maintain clearances to combustibles.
8. Apply silicone to the pipe in
the Exhaust Box, slide the pipe
into the exhaust vent. Mount
the Exhaust Box to the house.
Reinstall the back grill on the
Exterior Vent Housing Box.
Apply normal venting practices
when installing the vertical vent
pipe.
Install blower
motor onto
exhaust blower
housings.
Completed assembly.
Figure 23: Exterior Exhaust Blower.
22
Installation
9. Connect the wires in the stove. Re-install the left side access cover to the stove and the back grill on
the exterior vent housing.
10. Set the Slider Damper as described in the INSTALLATION - SLIDER/DAMPER SETTING“ section.
NOTE:
Ensure that all vent connections are installed by placing three (3) screws evenly spaced and a small bead
of high temperature silicone at each chimney connection. Also ensure that all vertical vent sections are
properly supported and that all clearances to combustibles are maintained in accordance with the vent
manufacturer’s specifications.
Vent termination cap
(stainless steel termination
hood) or 45° elbow with
rodent screen
Siding
Wall strap
(recommended with
use of vent pipe)
90° elbow
Wall framing
Vent pipe or 2 foot
(610 mm) riser
Wall thimble
Pipe adapter (if
using 2 foot riser)
Exterior blower
and housing
Horizontal frame
for thimble
Armour cable supplying
power to exterior blower
Figure 24: Exhaust Blower Installation; Horizontal Termination.
TO SUPPLY POWER TO THE EXHAUST BLOWER:
Install an amour coated electrical cable from the exhaust blower housing, through the wall thimble, and
attach to the pre-drilled hole in the left hand rear hopper pillar. Hook up to wires from the wiring harness
for the exhaust blower. All electrical connections must be in accordance with local code requirements (see
WIRING DIAGRAM).
23
Installation
THROUGH WALL VERTICAL INSTALLATION WITH EXHAUST BLOWER:
Refer to INSTALLATION - INSTALLATION WITH EXTERIOR MOUNTED EXHAUST BLOWER and INSTALLATION - OUTSIDE VERTICAL
INSTALLATIONS. Ensure that vent pipe is properly secured to wall using wall straps. Maintain clearances to
combustibles on vent pipe as well as unit.
Rain cap - ensure
cap is at least 2'
(610mm) above
the roof at the
lowest point
Roof Sheathing
Storm Collar
Roof Flashing
Roof Rafters
Ceiling Joist
Vertical Vent Pipe
Exterior Wall
Sheathing
Outside Vent
Termination
Figure 25: Exhaust Blower Installation; Vertical Termination.
24
Installation
THERMOSTAT INSTALLED:
This control board can be placed into two (2) different modes:
HI / LOW OPERATION: When the jumper J9 is not jumped then the control board is in a HI / LOW
mode operation. If the unit has been placed in the HI / LOW mode, the unit will be taken to a low or
idle setting when the thermostat is not calling for heat. When the thermostat calls for heat, the unit will
go to the setting that is displayed on the control board Heat Indicator. If the heating load is not great
enough when the stove is on low, the high limit switch will turn the stove off and the switch will have
to be manually reset. To reset the high limit switch, remove the right cabinet side. The switch is found
behind the control panel. Avoid setting off the high limit switch.
A) HI / LOW: When the
jumper is placed on
only one of the J9 pins,
then the control board
is in a HI / LOW mode
of thermostat operation
(factory setting).
B) ON / OFF: If both
pins of J9 are jumped
(covered), the control
board is in an ON / OFF
mode of thermostat
operation.
Remove jumper wire and install thermostat
wires here
Figure 26: Pin Placement on Circuit Board.
ON / OFF OPERATION: If
the control board is placed with
J9 jumped then the control
board is in a ON / OFF mode
of operation. In the ON /OFF
thermostat mode, when the
thermostat calls for heat, the
unit will go through an ignition
sequence and light the stove.
Once lit the unit will operate at
the selected setting displayed on
the control board Heat Output
Indicator. Once the thermostat
stops calling for heat, the unit
will stop feeding pellets and
begin its shut down sequence
until cold then turn off.
1. Install the Low Voltage
Thermostat
(maximum
24V) in a location that is
not to close too the unit but
will effectively monitor the
desired area to be heated.
2. Open the right cab side to expose thermostat wires and disconnect. Install 18 gauge (see WIRING
DIAGRAM) or heavier wire through the grommet in the back, from the stove to the thermostat. Connect
thermostat wires to red wires provided.
3. To set the thermostat jumper to the desired mode, remove the two (2) screws holding the circuit board
control panel in place. Lower the board and pull out to change jumper.
SLIDER/DAMPER SETTING:
THE SLIDER / DAMPER MUST BE SET AT TIME OF INSTALLATION, IT IS USED TO REGULATE
THE AIRFLOW THROUGH THE PELLET STOVE.
A Qualified Service Technician or Installer must set the Slider Damper.
The slider damper should be set only on a hot stove (operating for thirty (30) minutes or more) by placing
a Magnahelic Pressure Gauge in the firebox (test port is located in the center of the stove just below the
25
Installation
door opening). Set the slider
damper so that the pressure
reads
0.18” to 0.20”
W.C. (44.8 to 49.8 Pa).
Some fuels may require
higher or lower settings.
The pressure readings are
taken through a hole in the
front of the firebox under
the door, using a Magnehelic
Gauge.
The slider damper is located
behind the left cab side.
Undo the two (2) T-20
torx screws that hold the
inspection cover on the left
side and remove.
Note: Some parts have been removed in
order to see components more clearly.
Slider Damper Plate
Exhaust Channel
The combustion exhaust
blower is a variable speed
blower controlled by the
Exhaust Blower
heat output button. This
Figure 27: Slider / Damper
blower will decrease the
vacuum pressure inside the stove and as the heat output button is turned down. The vacuum pressure
inside the firebox will increase as the combustion exhaust blower increases in speed (higher heat output
setting).
• If the fire should happen to go out and the heat output indicator has been set on the lowest setting,
the Slider Damper should be pushed in slightly, decreasing the air in the firebox.
• If, after long periods of burning, the fire builds up and overflows the burn pot or there is a build up
of clinkers, this would be a sign that the pellet quality is poor, this requires more primary air, the slider
damper must be pulled out to compensate. Pulling the slider damper out gives the fire more air.
The easiest way to make sure that an efficient flame is achieved is to understand the characteristics of
the fire.
• A tall, lazy flame with dark orange tips requires more air – Open slider (pull out) slightly.
• A short, brisk flame, like a blowtorch, has too much air – Close slider (push in) slightly.
• If the flame is in the middle of these two characteristics with a bright yellow/orange, active flame
with no black tips then the air is set for proper operation.
SPECIAL NOTES:
Pellet quality is a major factor in how the pellet stove will operate. If the pellets have a high moisture
content or ash content the fire will be less efficient and has a higher possibility of the fire building up and
creating clinkers (hard ash build-up). If this happens, pull the Slider Damper out slightly to increase the
air flow to the fire.
26
Troubleshooting
DO NOT:
● Service the stove with wet hands. The stove is an electrical appliance, which may pose a shock hazard
if handled improperly. Only qualified technicians should deal with possible internal electrical failures.
● Do not remove from the firebox any screws without penetrating oil lubrication.
● Hold the ON / OFF BUTTON down. This is a momentary contact switch and can be damaged if held
down too long.
WHAT TO DO IF:
1. The stove will not start.
2. The stove will not operate when hot.
3. The exhaust blower will not function normally.
4. Light # 2 on Heat output bar flashing.
5. The auger motor will not function normally.
6. The 200 °F (93 °C) high limit temperature sensor has tripped.
7. The convection blower will not function normally.
8. Ignitor- the pellets will not light.
9. Control settings (Heat Level) has no effect on the fire.
10. The stove keeps going out.
*NOTE: All troubleshooting procedures should be carried out by qualified technicians or
installers.
1. The stove will not start.
üMake sure the stove is plugged in and the wall outlet is supplying power.
üPush the ON /OFF button. You may need to wait approximately 30 seconds for circuit board to initiate
the stove is on.
üIf the control board has been placed in the on/off thermostat mode, then turn the thermostat up to
call for heat.
üCheck the heat level indicator. - If the # 2 light is flashing refer to “4. Light # 2 on Heat output bar
flashing.”)
üCheck the fuses on the circuit board (see “TROUBLESHOOTING - FUSES”).
üIf the unit still does not start, contact your local service dealer for service.
2. The stove will not operate when hot.
üCheck the heat level indicator if a fire is not detected, or if the fire has gone out the #3 light will
flash because the exhaust temperature sensor’s contacts have opened.
üCheck the hopper for fuel.
üIncorrect air damper setting. - Excessive air may consume the fire too quickly before the next drop of
fuel, leaving completely unburned fuel in the burn pot liner. - Insufficient air will cause build up, further
restricting the air flow through the burn pot liner. This in turn will cause the fuel to burn cold and very
slowly. Fuel may build up and smother the fire. In this case clean the burn pot. (Note: the unit may
require a change to the vent system or installation of fresh air to correct air to fuel ratio
problems).
üCombustion blower failure. - The combustion blower is not turning fast enough to generate the proper
vacuum in the fire box. Visual check – is the blower motor turning.
üCheck the exhaust blower voltage across the blower wires (>=114V on #5 setting and >= 82V on #1
setting). – Replace the Circuit Board if the Voltage reading is less than 82V. with a line voltage >115V
AC.
üCheck vacuum levels in the exhaust channel by bypassing the vacuum switch, then remove the vacuum
27
Troubleshooting
hose from vacuum switch. Check exhaust vacuum readings by placing the open end of the vacuum
hose on a Magnahelic Gauge (readings must be above 0.18” to 0.20” W.C. (44.8 to 49.8 Pa) on low
fire). If the motor fails to reach a 0.10” W.C. readings, then replace the combustion blower.
üPoor quality fuel – insufficient energy in the fuel to produce enough heat to keep the stove burning or
operational.
üExhaust temperature sensor failure. – Bypass sensor located on exhaust blower if stove now operates
properly, the unit may require cleaning or a new sensor. Contact your local dealer for service.
üThe burn pot liner may require cleaning. Build up in the burn pot will cause the unit to shut off.
üCheck the fuses on the circuit board (see “TROUBLESHOOTING - FUSES”).
üContact your local dealer for service.
3. The exhaust motor will not function normally.
üOpen the left side access panel; check all connections against the wiring diagram.
üSee “2. The stove will not operate when hot.” Section.
4. Light # 2 on Heat output bar flashing
(The Vacuum Switch contacts have opened for more than 15 sec.)
üPinch, break or blockage in vacuum hose - check hose for pinch points or damage, replace or re-route
as required. Blow out vacuum hose
üBlocked hose barb on exhaust channel - use a paper clip to clean out hose barb or remove the vacuum
hose from the vacuum switch and blow into the hose to remove blockage.
üBlocked exhaust / venting system - have stove and venting cleaned and inspected.
üSevere negative pressure in area where unit is installed - check the operation by opening a window,
does this solve the problem? If it does, install fresh air intake to unit or room. Venting system may
require vertical section to move termination into a low pressure zone.
üVacuum switch failure - bypass the vacuum switch, if this corrects the problem check for above problems
before replacing the vacuum switch.
üDamage to gray wires between circuit board and vacuum switch - inspect wires and connectors
üCombustion blower failure - the combustion blower is not turning fast enough to generate the proper
vacuum in the exhaust channel. Visual check; is the blower motor turning? Check the exhaust blower
voltage across the blower wires (>=114V on #5 setting and >= 82V on #1 setting). – Replace the
circuit board if the Voltage reading is less than 82V. with a line voltage >114V AC.
üCheck vacuum levels in the exhaust channel by bypassing the vacuum switch, then remove the Vacuum
hose from Vacuum Switch. Check exhaust vacuum readings by placing the open end of the Vacuum
Hose on a Magnahelic Gauge. (readings must be above .10” W.C. on low fire).
If the motor fails to reach a 0.10” W.C. readings, then replace the combustion blower
To reset Circuit Board after a trouble code - push the ON/OFF button
5. The auger motor will not function normally.
üThe burn pot liner may require cleaning. Build up in the burn pot will cause the unit to shut off.
üCheck for obstructions in the hopper system.
üEnsure door is closed and ash pan is closed. The auger motor will stop if there is not enough vacuum
in the stove.
üCall your local dealer for service.
Auger light flashes but auger motor does not turn at all.
üIf the auger gear box does not turn but the motor’s armature does try to spin then the auger is jammed.
– Try to break apart jam by poking at the jam through the drop tube. If this fails then empty the hopper
and remove the auger cover **remember to re-seal the cover after installation**
üCheck the fuses on the circuit board (see “TROUBLESHOOTING - FUSES”).
28
Troubleshooting
6. The 200 °F ( 93 °C) high limit temperature sensor has tripped.
üReset sensor and determine cause – was it convection blower failure or 160 °F ( 71 °C) temperature
sensor failure? Bypass the 160 °F ( 71 °C) sensor, does the convection blower come on high? If no,
replace the blower. If yes, replace sensor (located on the left side of the firewall).
üCheck the fuses on the circuit board (see “TROUBLESHOOTING - FUSES”).
7. The convection blower will not function normally.
üClean all grill openings at the back and below unit .
üPress the fan button; does the fan come on? Press again to verify that the blower turns on; if, not
contact your local dealer for service.
8. Ignitor- the pellets will not light.
(Everything else in the stove operates but the ignitor will not light the pellets.)
üMake sure the burn pot liner is up tight and square to the ignitor tube by pushing the burn pot back
against the ignitor tube.
üCheck to see if the exhaust blower is operating. If not, contact your local dealer for service.
üCheck the fuses on the circuit board (see “TROUBLESHOOTING - FUSES”).
NOTE: The ignitor should be bright orange in color. If not replace the ignitor.
9. Control settings (Heat Level) has no effect on the fire.
üNote: If the system light is flashing the control board has complete control of the unit. When the units
system light becomes solid then control of the unit is given back to the operator.
üIf there is no control of the heat level button make sure the thermostat is calling for heat.
üCall your local dealer for service.
10. The stove keeps going out.
a) If the stove goes out and leaves fresh unburned pellets or cigarette-like ashes in the burn pot liner,
the fire is going out before the stove shuts off.
üCheck to see that the slider / damper is in the correct position.
üTurn the heat level up slightly (poor quality pellets will require slightly higher settings).
üSet the auger trim till the #1 and #5 lights are illuminated.
b) If the stove goes out and there are partially burned pellets left in the burn pot liner, the stove has shut
down due to a lack of air, exhaust temperature, or power failure.
üAdjust the slider / damper.
üCheck to see if the stove needs a more complete cleaning.
üTurn the heat level up slightly (poor quality pellets will require slightly higher settings).
üDid the power go out?
üContact your local dealer for service.
FUSES:
F1 is the fuse to the inside of the circuit board controls. If F1 has blown there may have been an input
power overload or a short in the convection fan.
F2 fuse closest fuse to the outside edge of the circuit board controls. If fuse F2 has blown then there
was a electrical overload problem with one of the following parts: ignitor, auger motor, high limit switch,
or exhaust blower.
29
Wiring Diagram
White
Black
Armor Cable Supplied
Grey
200oF (93oC)
High Limit
Temperature
Sensor
Grey
Black
White
Blue
White
Combustion
Blower
Optional Exterior
Exhaust Blower
Brown
o
Power
Cord
o
120 F (49 C)
Exhaust
Temperature
Sensor
Ground
Brown
Black
Red
Black
White
115V
White
220V
Lt Blue
Common
Ignitor
5 Amp
Fueses
Vacuum
Switch
Thermostat
5V DC
Black
White
Orange
Orange
Purple
Blue
Yellow
Purple
White
Auger
Motor
30
Hot
Black
160oF (49oC) Convection
Temperature Sensor
Convection
Blower
J2
115V
Black
220V
Brown
Yellow
White
Orange
Orange
Red
Grey
Grey
Brown
Brown
Connect
Thermostat
Here
Red
Red
Parts List
Reference
Number
1
Description
Part Number
120 °F (49 °C) Ceramic Fan Temperature Sensor
EC-001
Domestic Power Cord - 115V
EC-042
2
Auger Motor - 115V
EF-001
3
Fan Temp Sensor 160 °F (71 °C)
EF-013
4
High Limit Temp Sensor 200 °F (93 °C) Manual Reset
EF-016
5
Vacuum Switch - 115V
EF-017
Silicone Hose
EF-018
Aluminum Hose Barb
EF-019
Ignition Burn Pot
EF-021
External Exhaust Back
EF5-143
External Exhaust Box
EF5-144
External Exhaust Bottom
EF5-145
45° Exhaust Adaptor
EF5-146
Exhaust Starter Tube 3” x 21⁄2” Long
EF5-147
External Exhaust Kit (3” pipe)
20-070
Windsor Owner’s Manual - Domestic
50-038
60° Exterior Exhaust Adaptor
50-096
Door Screen
50-177
7
Circuit Board - 115V
50-178
8
Circuit Board Decal
50-179
9
Slider Damper with bolt
50-180
10
Heat Exchanger Rod
50-181
11
Cast Brick Panel - Center
50-182
12
Cast Brick Panel - Left
50-183
13
Cast Brick Panel - Right
50-184
14
Brick Panel Retainers (set of 2)
50-185
15
Inner Door Complete with Glass & Tape
50-186
16
Glass With Tape
50-187
Inner Door Only - Painted
50-188
17
Inner Door Handle
50-189
18
Door Hinge Bracket
50-190
19
Ash Pan With Painted Knob
50-191
20
Hopper Lid
50-193
21
Back grill
50-194
22
Access Panel - Left
50-195
23
Access Panel - Right
50-196
24
Rear Casting Mounts - Right & Left
50-197
25
Bottom Casting Mounts - Right & Left
50-198
26
Front Casting Mounts - Right & Left
50-199
6
31
Parts List
Reference
Number
27
Part Number
Door Knob - Brushed Nickel
50-262
Circuit Board Stand Offs
50-331
Air Deflector
50-363
Hose Barb Shield
50-472
29
Combustion/ Exhaust Blower - 115V
50-473
30
Stainless Steel Burn Pot Liner - Standard
50-474
30
Stainless Steel Burn Pot Liner - High Ash
50-587
31
Shafted Auger With Paddles - 115 V
50-504
32
Convection Blower - 115 V
50-514
33
Flush Handle for Hopper Lid
50-523
Self Adhesive Vinyl Spacers (set of 4)
50-607
Control Panel & Decal
50-612
400 Watt Ignitor - 115 V
50-619
Dual bulb door gasket - 10 ft (3.05m)
50-634
Auger Motor Mount
50-687
Auger Plate with bushing
50-688
Auger Mounting Hardware
50-689
Hinge Pin - Silver
50-750
Oval Ceramic Gasket
50-766
Circuit Board 5 Amp Fuses - 115V (Pair)
50-833
Door Bolt, Hardened Bushing & Nut
50-995
36
Cast Ash Shelf - Painted
50-192
36
Cast Ash Shelf - Antique White
50-209
36
Cast Ash Shelf - Diamond Black
50-210
36
Cast Ash Shelf - Inferno Red
50-211
36
Cast Ash Shelf - Pearl Grey
50-212
36
Cast Ash Shelf - Wedgewood Blue
50-213
36
Cast Ash Shelf - Westport Green
50-214
36
Cast Ash Shelf - Antique Chestnut
50-866
37
Cast Front Complete (Doors & Ash Shelf) - Painted
50-202
37
Cast Front Complete (Doors & Ash Shelf) - Antique White
50-227
37
Cast Front Complete (Doors & Ash Shelf) - Diamond Black
50-228
37
Cast Front Complete (Doors & Ash Shelf) - Inferno Red
50-229
37
Cast Front Complete (Doors & Ash Shelf) - Pearl Grey
50-230
37
Cast Front Complete (Doors & Ash Shelf) - Wedgewood Blue
50-231
37
Cast Front Complete (Doors & Ash Shelf) - Westport Green
50-232
37
Cast Front Complete (Doors & Ash Shelf) - Antique Chestnut
50-861
38
Cast Side Left - Painted
50-203
38
Cast Side Left - Antique White
50-233
28
34
35
32
Description
Parts List
Reference
Number
Description
Part Number
38
Cast Side Left - Diamond Black
50-234
38
Cast Side Left - Inferno Red
50-235
38
Cast Side Left - Pearl Grey
50-236
38
Cast Side Left - Wedgewood Blue
50-237
38
Cast Side Left - Westport Green
50-238
38
Cast Side Left - Antique Chestnut
50-862
39
Cast Side Right - Painted
50-204
39
Cast Side Right - Antique White
50-239
39
Cast Side Right - Diamond Black
50-240
39
Cast Side Right - Inferno Red
50-241
39
Cast Side Right - Pearl Grey
50-242
39
Cast Side Right - Wedgewood Blue
50-243
39
Cast Side Right - Westport Green
50-244
39
Cast Side Right - Antique Chestnut
50-863
40
Cast Grate - Painted
50-205
40
Cast Grate - Antique White
50-245
40
Cast Grate - Diamond Black
50-246
40
Cast Grate - Inferno Red
50-247
40
Cast Grate - Pearl Grey
50-248
40
Cast Grate - Wedgewood Blue
50-249
40
Cast Grate - Westport Green
50-250
40
Cast Grate - Antique Chestnut
50-864
41
Cast Top Only (No Grate) - Painted
50-206
41
Cast Top Only (No Grate) - Antique White
50-251
41
Cast Top Only (No Grate) - Diamond Black
50-252
41
Cast Top Only (No Grate) - Inferno Red
50-253
41
Cast Top Only (No Grate) - Pearl Grey
50-254
41
Cast Top Only (No Grate) - Wedgewood Blue
50-256
41
Cast Top Only (No Grate) - Westport Green
50-257
41
Cast Top Only (No Grate) - Antique Chestnut
50-865
Complete Cast Body - Painted
50-576
Complete Cast Body - Antique White
50-577
Complete Cast Body - Diamond Black
50-578
Complete Cast Body - Inferno Red
50-579
Complete Cast Body - Pearl Grey
50-580
Complete Cast Body - Wedgewood Blue
50-581
Complete Cast Body - Westport Green
50-582
Complete Cast Body - Antique Chestnut
50-867
33
Parts Diagram - Components
WINDSOR - Components
December 2004
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WINDSOR - Steel & Cast
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Parts Diagram - Steel & Cast
35
Warranty
Sherwood Industries Ltd. gives a five year limited warranty on all steel manufactured parts. A one-year
warranty is provided on all electrical components. The above limited warranties are extended only to the
original purchaser.
There is no warranty on the following parts:
● Glass window
● Fiberglass rope gaskets
● refractory material
● burn pot liner
● paint
● enamel finish or gold plating where it applies
**NOTE: The paint on the brick firebox lining may peel. This is due to the extreme conditions applied to
the paint and is in no way covered under warranty.
WHEN FILING A WARRANTY CLAIM PLEASE COMPLETE THE FOLLOWING INFORMATION ON
AN OFFICIAL WARRANTY CLAIM FORM:
TO THE DEALER:
- Name and address of dealer,
- Date of purchase
- Name, address and telephone number of purchaser
- Name, address and telephone number of installer
- Date of installation, and
- Serial number of the appliance
Ensure that you specify the nature of the complaint, defect, periodical malfunction, etc.
TO THE DISTRIBUTOR:
- Sign and verify that work and information are correct.
- Description and part # of any parts replaced.
The limited warranty covers defects in materials and workmanship as long as the products has been
installed according to the manual’s instruction. If the product is damaged or broken as a result of
mishandling or misuse, the warranty does not apply. Removal and re-installation costs are not covered
under this warranty.
It is the manufacturer’s option whether to repair or replace the appliance. The shipping cost to and from
the factory is to be paid by the consumer. All warranties by the manufacturer are set forth herein and no
claim shall be made against the manufacturer on any oral warranty or representation.
The manufacturer assumes no responsibility for damage caused by household power fluctuations or
power surges.
Under Warranty
For the do-it-yourself Individual
The consumer should be aware that the pellet appliance needs setting using tools that he/she might
not have. It is recommended that you have a qualified installer install your pellet appliance
Sherwood Industries Ltd. reserves the right to make changes without any notice.
36
Installation Data Sheet
The following information must be recorded by the installer for warranty purposes and future reference.
NAME OF OWNER:
NAME OF DEALER:
_________________________________________
_________________________________________
ADDRESS:
ADDRESS:
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
PHONE:___________________________________
PHONE:___________________________________
MODEL:___________________________________
NAME OF INSTALLER:
SERIAL NUMBER:___________________________
DATE OF PURCHASE: _____________
_________________________________________
(dd/mm/yyyy)
DATE OF INSTALLATION:___________(dd/mm/yyyy)
ADDRESS:
MAGNEHELIC AT INSTALL:___________________
_________________________________________
INSTALLER’S SIGNATURE:
_________________________________________
_________________________________________
_________________________________________
PHONE:___________________________________
MANUFACTURED BY:
SHERWOOD INDUSTRIES LTD.
6782 OLDFIELD RD. SAANICHTON, BC, CANADA V8M 2A3
www.envirofire.biz
December 9, 2004
C-10776
37