Abridged user’s manual
DECT 6.0 cordless telephone
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Compatible with
Hearing Aid T-Coil
Telephones identified with this logo have reduced noise
and interference when used with most T-coil equipped
hearing aids and cochlear implants. The TIA-1083 Compliant
Logo is a trademark of the Telecommunications Industry
Association. Used under license.
The ENERGY STAR program (www.energystar.gov)
recognizes and encourages the use of products that save
energy and help protect our environment. We are proud to
mark this product with the ENERGY STAR label indicating it
meets the latest energy efficiency guidelines.
This Abridged user’s manual provides you with basic
installation and use instructions. A limited set of features are
described in abbreviated form.
Please refer to the online Complete user’s manual for a full
set of installation and operation instructions at
For customer service, visit www.vtechphones.com or call
1 (800) 595-9511.
Before using this VTech product, please read Important safety
instructions on page 10 of this user’s manual.
Parts checklist
Your package contains:
• Charger with power adapter
• Telephone base
power adapter
• Handset
(1 for CS6120-2/CS6124-2)
(2 for CS6120-31/CS6124-31)
• Telephone line cord
• Battery compartment cover
(1 for CS6124)
(2 for CS6120-2/CS6124-2)
(3 for CS6120-31/CS6124-31)
(1 for CS6124)
(2 for CS6120-2/CS6124-2)
(3 for CS6120-31/CS6124-31)
• Telephone base
• Abridged user’s manual
• Battery
(1 for CS6124)
(2 for CS6120-2/CS6124-2)
(3 for CS6120-31/CS6124-31)
Basic steps to set up & operate your phone
Basic installation
Install telephone base & charger
Install handset battery
Install the phone on the wall
Common settings
Set date and time
Set handset ringer volume
Set LCD language
Record own announcement
Set number of rings
Common operations
Caller ID
Battery Pack / Bloc-piles :
(2.4V Ni-MH)
Made in China / Fabriqué en chine
Battery Pack / Bloc-piles :
(2.4V Ni-MH)
Made in China / Fabriqué en chine
Install telephone base & charger
Plug the DSL
filter into the
wall jack.
Install handset battery
Charge for at least 30 minutes before
initial settings.
Charge for 16 hours before initial use.
Install the phone on the wall
Slide the base down!
Keep reading for common
settings and operations.
Set date and time
If you subscribe to caller ID service, the day, month and time are
set automatically with each incoming call.
1. Press MENU >> Press q/p to Set date/time >>
2. Enter the month (MM), date (DD) and year (YY) >>
3. Enter the hour (HH) and minute (MM) >>
Press q/p for AM/PM >> Press SELECT.
Set handset ringer volume
You can adjust the ringer volume level, or turn the ringer off.
1. Press MENU >> Press q/p to Ringers >>
Press SELECT twice.
2. Press VOL-/VOL+ to sample each volume level >>
Set LCD language
You can select English, French or Spanish to be used in all
screen displays.
1. Press MENU >> Press q/p to Settings >>
Press SELECT twice.
2. Press q/p to choose English/Français/Español >>
If you accidentally set the LCD language to Spanish or French,
follow the steps below to change the language back to English.
1. Press MENU.
2. Enter 364 # >> Press OFF.
Record own announcement
You can use the preset announcement to answer calls, or
replace it with your own recorded announcement.
1. Press MENU >> Press / to Answering sys >> Press
SELECT twice.
2. Press 7 to start recording.
3. After the tone, speak towards the handset microphone.
4. Press 5 when done.
Set number of rings
You can set the answering system to answer an incoming call
after 2, 3, 4, 5 or 6 rings; or toll saver.
1. Press MENU >> Press / to Answering sys >>
2. Press / to Ans sys setup >> Press SELECT.
3. Press / to # of rings >> Press SELECT.
4. Press / to choose 6, 5, 4, 3, 2 or Toll saver >>
Keep reading for some common operations.
The directory can store up to 30 entries.
Each handset directory is independent (for multiple handset
models only).
To add a directory entry:
1. Enter the phone number >>
Press MENU/SELECT twice.
2. Enter the name >> Press SELECT.
To review and dial a directory entry:
1. Press p .
2. Press q/p to browse to the desired directory;
or start an alphabetical search.
3. Press
to dial.
Caller ID
This product supports caller ID services provided by most
telephone service providers. The caller ID log stores up to
30 entries.
The handset displays XX missed calls when there are calls that
have not been answered.
To review and dial a caller ID log entry:
1. Press qCID >> Press q/p to the
desired caller ID entry.
• When the desired entry appears,
press # repeatedly to show
different dialing options.
2. Press
to dial.
To erase the missed call indicator:
When you have reviewed all the missed calls, the missed call
indicator is erased.
If you want to erase the missed call indicator without reviewing
the caller ID log, press and hold CANCEL on the idle handset.
Handset operation
• Review the caller ID log.
• Decrease the listening volume.
• Review the directory.
• Increase the listening volume.
• Show the menu.
• Select an item or save an entry
or setting in a menu.
• End a call.
• Make or answer a call.
• Answer a call waiting call.
• Mute a call.
• Delete a digit or character.
• Press repeatedly to review the
redial list.
• Add a dialing pause while
dialing or entering a number.
Answering system operation
Your telephone has a built-in answering system and supports
voicemail feature offered by your telephone service provider
(subscription is required, and fees may apply).
Answering system and voicemail
To use the built-in answering system:
Refer to this Abridged user’s manual for abbreviated
instructions. For complete instructions, see the online
Complete user’s manual at www.vtechphones.com.
The built-in answering system must be turned on to answer
and record messages.
• Delete the playing message.
• Skip to the next message.
• Start message playback.
• Stop messge playback.
Turn the answering system
on or off.
• Increase the speaker volume.
• Decrease the speaker volume.
• Repeat the playing message.
• Press twice to listen to the
previous message.
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce
the risk of fire, electric shock and injury, including the following:
. Read and understand all instructions.
. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use
a damp cloth for cleaning.
4. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub
or a swimming pool, or in a wet basement or shower.
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
6. Slots and openings in the back or bottom of the telephone base and handset are provided for
ventilation. To protect them from overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug. This product should never be placed near
or over a radiator or heat register. This product should not be placed in any area where proper
ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking
label. If you are not sure of the type of power supply in your home or office, consult your dealer or
local power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be
walked on.
9. Never push objects of any kind into this product through the slots in the telephone base or handset
because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any
kind on the product.
0. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized
service facility. Opening or removing parts of the telephone base or handset other than specified
access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can
cause electric shock when the product is subsequently used.
. Do not overload wall outlets and extension cords.
. Unplug this product from the wall outlet and refer servicing to an authorized service facility under
the following conditions:
• When the power supply cord or plug is damaged or frayed.
• If liquid has been spilled onto the product.
• If the product has been exposed to rain or water.
• If the product does not operate normally by following the operating instructions. Adjust only
those controls that are covered by the operation instructions. Improper adjustment of other
controls may result in damage and often requires extensive work by an authorized technician to
restore the product to normal operation.
• If the product has been dropped and the telephone base and/or handset has been damaged.
• If the product exhibits a distinct change in performance.
3. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of
electric shock from lightning.
4. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain
circumstances, a spark may be created when the adapter is plugged into the power outlet, or
when the handset is replaced in its cradle. This is a common event associated with the closing
of any electrical circuit. The user should not plug the phone into a power outlet, and should
not put a charged handset into the cradle, if the phone is located in an environment containing
concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A
spark in such an environment could create a fire or explosion. Such environments might include:
medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline
vapors; etc.); a leak of natural gas; etc.
5. Only put the handset of your telephone next to your ear when it is in normal talk mode.
6. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or
cabinet outlet.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary
evaluation of the interference between portable wireless telephones and implanted cardiac
pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians
Pacemaker patients
• Should keep wireless telephones at least six inches from the pacemaker.
• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,
when it is turned ON.
• Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using
wireless telephones.
Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain
distance - which can vary with the locations of the telephone base and handset, the weather, and the
layout of your home or office.
When the handset is out of range, the handset displays Out of range or no pwr at base.
If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not
connect well when you press
. Move closer to the telephone base, then press
to answer
the call.
If the handset moves out of range during a telephone conversation, there may be interference. To
improve reception, move closer to the telephone base.
Energy-saving charging mode
When this mode is activated, all telephone functions, except handset battery charging, will
be disabled.
To activate the energy-saving charging mode:
. Unplug the telephone base power adapter from the power outlet. Make sure all handsets are
plugged with charged batteries before proceeding.
. While you press and hold /FIND HANDSET, plug the telephone base power back to the
power outlet.
3. After about 30 seconds, release /FIND HANDSET and then press it again within 2 seconds.
When the phone successfully enters the energy-saving mode, all handsets display
To register HS and See manual alternatively.
When the phone fails to enter this mode, repeat Step 1 through Step 3 above.
Note: The telephone base will be powered up as normal if you fail to press /FIND HANDSET within
2 seconds in Step 3.
To deactivate the energy-saving charging mode:
. Unplug the telephone base adapter from the power outlet, then plug it back in. Then the telephone
base is powered up as normal.
. Register your handsets back to the telephone base. See the online Complete user’s manual at
www.vtechphones.com for handset registration instructions.
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you
ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it
with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own
safety, take caution when using electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only
with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning
solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU
the telephone by the unplugged cords.
About cordless telephones
• Privacy: The same features that make a cordless telephone convenient create some limitations.
Telephone calls are transmitted between the telephone base and the cordless handset by radio
waves, so there is a possibility that the cordless telephone conversations could be intercepted by
radio receiving equipment within range of the cordless handset. For this reason, you should not
think of cordless telephone conversations as being as private as those on corded telephones.
• Electrical power: The telephone base of this cordless telephone must be connected to a working
electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be
made from the cordless handset if the telephone base is unplugged, switched off or if the electrical
power is interrupted.
• Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to televisions and VCRs. To minimize or prevent such interference, do not place
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR often reduces or
eliminates the interference.
• Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit
with conducting material such as rings, bracelets and keys. The battery or conductor may overheat
and cause harm. Observe proper polarity between the battery and the battery charger.
• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do
not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could
release caustic material which could cause injury.
The RBRC® seal
The RBRC® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is
voluntarily participating in an industry program to collect and recycle these batteries at the end of their
useful lives, when taken out of service within the United States and Canada.
The RBRC® program provides a convenient alternative to placing used nickel-metal hydride batteries
into the trash or municipal waste, which may be illegal in your area.
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers
participating in the RBRC® program or at authorized VTech product service centers. Please call
1 (800) 8 BATTERYTM for information on Ni-MH battery recycling and disposal bans/restrictions in
your area. VTech’s involvement in this program is part of its commitment to protecting our environment
and conserving natural resources.
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase
(“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”)
are free from defects in material and workmanship, pursuant to the following terms and conditions,
when installed and used normally and in accordance with the Product operating instructions. This
limited warranty extends only to the Consumer for Products purchased and used in the United States
of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship during
the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at
VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use
new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a
new or refurbished Product of the same or similar design. We will retain defective parts, modules, or
equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech
will return the repaired or replacement Products to you in working condition. You should expect the
repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If
VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this
limited warranty also applies to the repaired or replacement Product for a period of either
(a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time
remaining on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper
installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion;
2. Product that has been damaged due to repair, alteration or modification by anyone other than an
authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network
reliability, or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers
have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America
or Canada, or used for commercial or institutional purposes (including but not limited to Products
used for rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of
systems outside the unit.
How do you get warranty service?
To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls
and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited
warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for
damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty,
or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will
request that you authorize the cost of repair prior to any further repair activity. You must pay for the
cost of repair and return shipping costs for the repair of Products that are not covered by this limited
What must you return with the Product to get warranty service?
. Return the entire original package and contents including the Product to the VTech service location
along with a description of the malfunction or difficulty; and
. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product
model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all
other written or oral communications related to this Product. VTech provides no other warranties for
this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product.
There are no other express warranties. No one is authorized to make modifications to this limited
warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have
other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability
(an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of
purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special,
incidental, consequential, or similar damages (including, but not limited to lost profits or revenue,
inability to use the Product or other associated equipment, the cost of substitute equipment, and
claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
Please retain your original sales receipt as proof of purchase.
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements
are intended to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy
that can be safely absorbed by a user or bystander according to the intended usage of the product.
This product has been tested and found to comply with the FCC criteria. The handset may be safely
held against the ear of the user. The telephone base shall be installed and used such that parts of
the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches)
or more.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by
the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This
identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting
to a single line and an RJ14 jack for two lines. See the installation instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to
your telephone line and still have them ring when you are called. The REN for this product is encoded
as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is
0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information,
please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment
connected to your telephone line, ensure the connection of this equipment does not disable your
alarm equipment. If you have questions about what will disable alarm equipment, consult your
telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has
been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its
authorized agents. For repair procedures, follow the instructions outlined under the Limited warranty.
If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to notify
you before interrupting service. If advance notice is not practical, you will be notified as soon as
possible. You will be given the opportunity to correct the problem and the telephone service provider
is required to inform you of your right to file a complaint with the FCC. Your telephone service provider
may make changes in its facilities, equipment, operation, or procedures that could affect the proper
functioning of this product. The telephone service provider is required to notify you if such changes
are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 1.0. The REN is an indication of
the maximum number of devices allowed to be connected to a telephone interface. The termination on
an interface may consist of any combination of devices subject only to the requirement that the sum of
the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
Technical specifications
Frequency control
Crystal controlled PLL synthesizer
Transmit frequency
Handset: 1921.536-1928.448 MHz
Telephone base: 1921.536-1928.448 MHz
Nominal effective range
Maximum power allowed by FCC and IC. Actual operating
range may vary according to environmental conditions at
the time of use.
Power requirements
Handset: 2.4V Ni-MH battery
Telephone base: 6V DC @ 400mA
Charger: 6V AC @ 300mA
Handset directory:
30 memory locations; up to 30 digits and 15 characters
Handset caller ID log:
30 memory locations; up to 24 digits and 15 characters
Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008.
Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5.
VTech is the registered trademark of VTech Holdings Limited.
All rights reserved. Printed in China.