DEFINITY® Enterprise Communications
Server (ECS) Release 5
8403 Voice Terminal User’s Guide
555-230-761
Comcode 107983496
Issue 2
March 1997
NOTICE
While reasonable efforts were made to ensure that the information in this document was complete
and accurate at the time of printing, Lucent Technologies can assume no responsibility for any
errors. Changes or corrections to the information contained in this document may be incorporated
into future issues.
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Document No. 555-230-761
Issue 2, March 1997
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HEARING AID COMPATIBILITY
This voice terminal is Hearing Aid Compatible (HAC). In addition, some units have “HAC”
printed on them.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
You are responsible for the security of your system. Lucent Technologies does not warrant that this
product is immune from or will prevent unauthorized use of common-carrier telecommunication
services or facilities accessed through or connected to it. Lucent Technologies will not be
responsible for any charges that result from such unauthorized use. Product administration to
prevent unauthorized use is your responsibility and your system manager should read all
documents provided with this product to fully understand the features available that may reduce
your risk of incurring charges.
TRADEMARKS
DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
REFERENCES TO AT&T
Any references within this text to American Telephone and Telegraph Corporation or AT&T
should be interpreted as references to Lucent Technologies Incorporated. The exception is crossreferences to books published prior to December 31, 1996, which retain their original AT&T titles.
Prepared by
BCS Product Documentation Development
Middletown, New Jersey 07748-9972
©
1997 Lucent Technologies
All Rights Reserved
Printed in USA
Contents
Your 8403 Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
A Quick Look at the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to Use the Feature Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to Use the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Special Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Conventions Used in The Following Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Quick Reference Lists (at the Back of This Guide). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Voice Feature Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Abbreviated Dialing (AD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Automatic Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Forwarding All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Last Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
12
12
13
14
14
15
16
16
Leave Word Calling (LWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Select Ring (and Ringer Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speaker (and Speaker Volume). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17
17
18
18
19
20
20
21
22
Tones and Their Meaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Ringing Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Feedback Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
System 75 Version Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Key Words to Know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Quick Reference Lists
Your 8403 Voice Terminal
The 8403 voice terminal has an innovative design to make it easy to use the many features of the
DEFINITY® Communications System Generic 1 and Generic 3, the DEFINITY® Enterprise
Communications Server (ECS) Release 5, and System 75. Familiarize yourself with your 8403
voice terminal, shown in Figures 1 and 2 and explained on the following pages.
Handset
Volume control button
Feature Directory
Transfer button
a
b
c
Feature button
3 Call appearance buttons
Conference button
Test button
Volume
Feature Transfer
Drop button
Test
Handset jack
Mute
button
Conf
Mute
Drop
Speaker
Hold
Ring
Message light
Message
1
ABC
2
DEF
3
GHI
JKL
MNO
PQRS
TUV
WXYZ
*
O
4
7
5
8
6
LINE
9
#
Hold/Ring
button
Speaker
button
Line jack (on back of
voice terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Dial pad
Figure 1. One Version of the 8403 Voice Terminal
1
Handset
Volume control button
Feature Directory
Transfer button
a
b
c
Feature button
3 Call appearance buttons
c
Conference button
Test button
Message light
Volume
Feature Transfer
Drop button
1
GHI
Mute button
Speaker button
Test
Conf
Mute
Drop
Speaker
Hold
4
ABC
DEF
JKL
MNO
2
5
PQRS
TUV
*
O
7
8
3
6
LINE
Line jack (on back of
voice terminal)
WXYZ
9
#
Dial pad
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Hold/Ring
button
Handset jack
Figure 2. Another Version of the 8403 Voice Terminal
The following features on the 8403 voice terminal shown in Figures 1 and 2 are listed
alphabetically for your convenience. Explanations for each feature are also provided.
Conference button
For setting up conference calls. This button is labeled
Conf
Dial pad
The standard 12-button pad for dialing phone numbers and accessing
features. (See Note below.) The letters “Q” and “Z” have been added
to the appropriate dial pad keys for directory access, and the “5”
button on your dial pad has raised bars for visually-impaired users.
.
Note: The dial pad can be used in 2 ways:
•
Feature selection mode — When you press Feature (and the
Feature light is on), the dial pad is used to access the features
listed on F1 through F9, F*, F0, and F#.
•
Normal mode — When the Feature light is off, the dial pad can
be used in the usual manner, that is, to dial phone numbers or
feature access codes.
Drop button
For disconnecting from a call or dropping the last party added to a
conference call.
Feature button
A blue button used with dial pad keys for accessing the 12 features
listed on the Feature Directory. (This button will be shown as
Feature in the remainder of this guide.) When the Feature button is
active, the red light next to the button is on. When this button is used
with Hold , you can select a personalized ring from among eight
available patterns.
2
Feature Directory
A quick reference list of 12 voice features (F1 through F9, F*, F0,
and F#) available on your voice terminal. For directions on using
your Feature Directory, see “How to Use the Feature Directory” later
in this guide.
Handset
A handset is provided for placing and receiving calls. (The handset is
also known as the receiver.) In most cases, you must lift the handset
(go off-hook) before you can use a feature.
Handset jack
This jack is for connecting a handset to your voice terminal. The jack
.
is labeled
Hold/Ring button
A red button for putting a call on hold. Either Ring or
is
printed below Hold to remind you that by pressing Feature and
then Hold , you can select a personalized ringing pattern for your
voice terminal. You can choose from among eight possible ringing
patterns.
Line jack
(on back of voice terminal)
This jack is used for connecting a line cord to your voice terminal.
The jack is labeled “LINE.”
Message light
A red light which goes on steadily when a message has been left for
you. This light may be labeled Message or
.
Mute button
For turning off the microphone associated with the handset so the
other person on the call cannot hear you.
Note: When you use the 8403 Speaker (listen-only) feature, the
Mute feature is also activated and the light next to Mute is always
on.
Speaker button
For accessing the Speaker feature. This feature can be used for
listening only. If you want to speak to the other party, you must use
the handset and the speaker must be off.
Speakerphone/headset
adapter jack (on back of
voice terminal)
This jack is used for connecting an external speakerphone (such as an
S101A or S201A Speakerphone) or a headset adapter (such as a
500A1 Headset Adapter) to your voice terminal. The jack is labeled
.
Test button
When the voice terminal is initially powered up, the green light next
to Test flashes if the link with the DEFINITY switch or with
System 75 is not (or not yet) operational. The light changes to steady
green when the voice terminal is able to communicate with the
DEFINITY switch or with System 75, and then goes off after a short
period of time. After the voice terminal is powered up, you can press
Test to test the lights on your voice terminal.
3 Call appearance buttons
These three buttons are devoted to handling incoming and outgoing
calls (call appearances) and are labeled with an extension number.
Each of these buttons has a red light to tell you that this is the line you
are using or that this is the line you will get when you lift your
handset. The green status light next to each call appearance button
tells you the line or feature is being used.
Transfer button
For transferring a call to another voice terminal.
3
Volume control button only
For adjusting the volume of the following:
•
The one-way speaker when a call is in progress using the speaker
•
The handset receiver level while a call is in progress using the
handset
•
The tone ringer when the speaker is off and either the handset is
inactive or the tone ringer is active
Note: When the speaker is active, the ringer volume is
automatically reduced to a low setting. The volume is restored when
the speaker is turned off.
Remember: The Volume control button on your voice terminal
does not control the volume level of adjunct equipment.
4
A Quick Look at the Features
Below is a listing of many commonly used features and a description of how to use them. Note:
You will have the Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer
features. In addition, you may be able to use the speaker on your voice terminal and many of the
other features listed here; your system manager can advise you.
Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and
easy dialing. Each number can be a complete or partial telephone number, an extension number,
or a feature or trunk code. Abbreviated Dialing offers four possible types of lists — personal,
group, system, and enhanced, and you can have a total of three out of the four lists. Numbers on a
personal list are programmable by you; numbers on group lists are programmable by the
controller of the list; system lists are programmable only by the system manager. Use this feature
as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with
your system manager concerning what types of lists you have and how many of each list.
Automatic Callback Sends you a special 3-burst ring indicating a previously busy or
unanswered extension you dialed is now available. Use to avoid constant redialing when you wish
to speak to someone who is frequently busy on the telephone or in and out of the office. Note:
You can use this feature only for extensions, not for outside numbers.
Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an
outside number, depending on your system. Use when you will be away from your voice terminal
and you want your calls to be forwarded to a telephone number of your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when
you need to go elsewhere to get information during a call, or whenever you wish to complete a
call from a different location. Also, if the call received is for someone else, use it to hold the call
until the called party can answer it from another voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup
group. Use when you wish to handle a call for a group member who is absent or otherwise unable
to answer. Note: You can use this feature only if you and the called party have been assigned to
the same pickup group by your system manager.
Conference Allows you to conference up to six parties on a call (including yourself) so you
can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously
include an additional party important to a conversation.
Drop Disconnects from a call without requiring you to hang up the handset, turn off the speaker,
or press the switchhook. Can also be used with the Conference feature to disconnect the last party
added. Use whenever you want to continue using the handset or speakerphone after ending a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another
call, activate another feature, answer a waiting call, or leave your voice terminal to do another
task. Use when you have a call you don’t want to drop, but have to interrupt briefly to do
something else.
Last Number Dialed Automatically redials the last extension or outside number you dialed.
Use to save time in redialing a busy or unanswered number.
Leave Word Calling (LWC) Leaves a message for another extension to call you back. The
called party will be able to dial message service (for example, an attendant, AUDIX®, a covering
user, etc.) to retrieve a short, standard message which gives your name and extension, the date and
time you called, and the number of times you called. Use whenever you wish to have someone
call you back; it will help cut down on repeated call attempts. This feature also allows other
people in your system to leave a message for you.
5
Message Your Message light goes on when a caller has left a message for you. You can then
follow your system manager’s local message retrieval procedures to get your message.
Mute Turns off the microphone of the handset. Use when you want to confer with someone in
the room with you, but you do not want the other party on the call to hear your conversation.
Priority Calling Allows you to call an extension with a distinctive 3-burst ring to indicate your
call requires immediate attention. Use when you have important or timely information for
someone.
Select Ring Allows you to choose your own personalized ringing pattern for your voice
terminal from among eight available patterns. Use to help distinguish your incoming calls from
those of other nearby voice terminals.
Send All Calls Temporarily sends all your calls to the extension of a person designated by
your system manager to answer them when you cannot (perhaps a secretary or receptionist). Use
when you will be away from your desk, or when you do not wish to be interrupted by telephone
calls.
Speaker Allows you to place calls or access other voice features without lifting the handset.
However, in order to speak to the other party, you must use the handset. Use the Speaker with
feature activities that require listening only (you must use the handset in order to speak to the
other person on the call), such as on-hook dialing, monitoring calls on hold, or retrieving
messages. Note: The speaker will be off when you use the handset.
Test When the voice terminal is initially powered up, the green light next to Test flashes if
the link with the DEFINITY switch or with System 75 is not (or not yet) operational. The light
changes to steady green when the voice terminal is able to communicate with the DEFINITY
switch or with System 75, and then goes off after a short period of time. After the voice terminal
is powered up, you can press Test to test the lights on your voice terminal.
Transfer Transfers a call from your voice terminal to another extension or outside number. Use
when your caller needs to speak further with someone else.
6
How to Use the Feature Directory
The Feature Directory, shown in Figure 3, provides a convenient quick reference list for 12
features.
Press Feature then
dialpad button.
F 1
F 7
F 2
F 8
F 3
F 9
F 4
F
F 5
F 0
F 6
a
F #
*
b
c
Figure 3. The 8403 Feature Directory
If the entries for any of the Feature Directory positions are blank, your system manager may
assign features to them. You can access these features by pressing Feature and then the
corresponding entry number, 1 through 9, or 0, or character,
* or #, on the dial pad.
For example, if the Send All Calls feature is assigned to F1, you would press Feature , then dial
1 in order to use this feature. If you have programmed your home number on an Abbreviated
Dialing button assigned to F*, you would press Feature and then press the * key on your dial
pad whenever you want to use this AD button.
The red light next to Feature goes on steadily when the button is pressed in order to let you know
that your dial pad is now in the Feature selection mode.
Most likely, the Feature Directory on your voice terminal has already been completed for you.
However, if there are changes in feature assignments, you can remove the old Feature Directory
card from behind the plastic cover, and write (or type) the new feature assignments on the blank
Feature Directory located under the current one. For your convenience, the lines on the Feature
Directory are spaced for typing.
Note: You are not limited to the 12 features shown on your Feature Directory. All other features
available with your DEFINITY switch, the DEFINITY ECS, or with System 75 can be accessed
by simply dialing a 1-, 2-, or 3-digit feature access code, without using Feature . Your system
manager can supply those access codes for you.
7
How to Use the Features
Special Instructions
Use the following special instructions for operating your voice terminal.
•
The first time you use the voice feature procedures that appear in the next section Voice
Feature Procedures, you will need to obtain the following information from your system
manager:
➤
Your system manager may assign features to your Feature Directory. To the right of each
feature name in this section is a box. For each feature you have on your Feature Directory
and any other feature assigned to you, mark a ✔ in the blank box as a reminder.
(Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer are already
marked for you.)
➤
Any feature not listed on your Feature Directory can be activated or canceled by dialing a
1-, 2-, or 3-digit feature access code. Ask your system manager for the feature access
codes for the features you need, and then write the assigned code number in the provided
blanks in each feature procedure.
•
To operate a feature, you must have the handset off-hook (removed from the cradle of the voice
terminal) unless otherwise noted.
•
If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting
to operate any feature, you have taken too much time to complete a procedural step or have
made a dialing error. Hang up, get dial tone, and begin again at Step 1.
•
System 75 is available in more than one version. Some features, such as Abbreviated Dialing,
Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slightly
differently with Version 1, and possibly Version 2, than they do with later versions. If you are
using Version 1 or 2 of the System 75 software, you should check the section titled
Troubleshooting later in this guide before you use any of these four features.
Conventions Used in The Following Procedures
Feature
and
Feature xxxxx
[feedback tones]
Each of these boxes represents a button that has a feature
assigned to it. The button is labeled with the feature name,
sometimes followed by an extension number (shown as xxxxx)
or a person’s name.
The tone that appears in brackets after a step, such as [dial
tone], indicates what you should hear from your handset (or
speaker) after successfully performing that step.
For a list of tones and their meaning, see the section titled Tones
and Their Meaning.
8
Troubleshooting (Later in This Guide)
Later in this guide you will find a short section on troubleshooting. Use the procedures listed in
that section if you have problems in using your voice terminal.
Quick Reference Lists (At the Back of This Guide)
At the back of this guide is a set of quick reference lists. Use them to record your feature access
codes and trunk codes, Abbreviated Dialing personal list items, and message and attendant
extensions. Once you have completed the lists, remove the page from the guide (tear along the
perforation), and keep the lists near your voice terminal.
9
Voice Feature Procedures
The procedures which appear in this section give short, step-by-step instructions for using each
feature. For your convenience, these features are listed alphabetically.
Abbreviated Dialing (AD)
Note: In order to use this feature, your system manager must first assign Abbreviated Dialing
buttons to your Feature Directory.
If you hear the intercept tone while programming, start over from the beginning.
To program/reprogram an
AD entry on your Feature
Directory
1 On a separate sheet of paper, write down the outside numbers,
extensions, and/or feature access codes you want to program
Note: Each AD button will hold one complete phone
number or feature access code (up to 24 digits).
2 While off-hook, press
Feature
, then the entry number (or * or
#) for the AD Program feature
or, while off-hook, dial the Program access code _______
[dial tone]
3 Press
Feature
, then the entry number (or * or #) for the AD
entry you wish to program
[dial tone]
•
For example, to store a number in AD entry F3, press
Feature , then 3
4 Dial the outside number, extension, or feature access code you
want to store (up to 24 digits)
Note: If you are storing an outside number, be sure to
include a trunk code, if applicable.
5 Press
6 Hang up or press
•
[confirmation tone, then dial tone]
#
Drop
to end programming
Be sure to write the name of the AD party
(or feature) on your Feature Directory
To place an AD call from your 1 While off-hook, press Feature , then the entry number (or * or
#) for the AD entry you wish to call
Feature Directory
[ringback tone]
•
For example, to call the number stored as
AD entry F3, press Feature , then 3
10
To program or reprogram a
personal list item
1 On a separate sheet of paper, write the outside numbers,
extensions, and/or feature access codes you want to program
as items on your personal list(s).
Note: Each phone number or feature access code is stored as
a separate item.
2 While off-hook, dial the Abbreviated Dialing Program access
code _______
[dial tone].
3 Dial the Personal List number (1, 2, or 3)
[dial tone]
4 Dial the list item (1, 2, 3...)
[dial tone]
5 Dial the outside number, extension, or feature access code you
want to store (up to 24 digits)
6 Press
•
#
[confirmation tone, then dial tone]
Repeat Steps 4 through 6 if you want to program
additional items on the same list. Hang up and begin again
at Step 1 if you want to program items on another
personal list
7 Hang up
•
To place a call using an AD
list button or code
Record your personal list items on the Abbreviated
Dialing list in the back of this guide.
1 Dial the appropriate AD List code:
•
List 1 __________
•
List 2 __________
•
List 3 __________
or press Feature , then the appropriate entry number (or
* or #) if you have a list access code programmed as a
Feature Directory entry
2 Dial the desired list item (1, 2, 3...)
•
[ringback tone]
Call is automatically dialed
Note: Keep your own personal lists in the back of this
guide; system, group, and enhanced lists are available from
your system manager.
11
Automatic Callback
To automatically place
1 Press Feature (while off hook), then the Automatic Callback
another call to an extension
entry number (or * or #) during call attempt
that was busy, did not answer,
[confirmation tone]
or returned a call waiting
or dial the Automatic Callback access code _______
ringback tone
(while off-hook)
[dial tone]
2 Hang up
•
You will get a 3-burst priority ring when both you and the
called extension are idle
3 Lift the handset when you hear priority ring
•
A call is automatically placed to the extension, which
receives regular ringing
Note: Automatic Callback is automatically canceled after 30
minutes or if the callback call is unanswered.
To cancel Automatic Callback 1 Press Feature (while off-hook), then the Automatic Callback
entry number (or * or #) again
or dial the Automatic Callback cancel code _________
(while off-hook)
[dial tone]
Call Forwarding All Calls
To temporarily redirect all
1 Press Feature (while off-hook), then the Call Forward entry
calls to an extension or
number (or * or #)
outside number of your choice
or dial the Call Forward access code _______
(while off-hook)
[dial tone]
2 Dial the extension or telephone number where calls will be
sent
[confirmation tone]
Note: Some voice terminals have restrictions on where calls
can be forwarded (see your system manager).
3 Hang up
Note: You may hear a ring-ping tone (half ring) from your
voice terminal as each call is forwarded.
12
To cancel
Call Forwarding
1 Press
Feature (while off-hook), then the Call Forward entry
number (or * or #)
[dial tone]
or dial the Call Forward cancel code __________
(while off-hook)
[confirmation tone]
•
Your calls will now ring at your own voice terminal
Call Park
To park a call at your
1 Press Transfer
[dial tone]
extension (for retrieval at any
2 Dial the Call Park access code __________
extension)
[confirmation tone]
3 Press
•
Transfer
again
Call is parked at your extension
4 Hang up
To return to a call parked at
your extension
1 Dial the Call Park Answer Back code __________
[dial tone]
2 Dial your own extension number
[confirmation tone]
•
To retrieve a call parked at
another extension
You are reconnected to the call
1 Dial the Call Park Answer Back code __________
[dial tone]
2 Dial the extension where the call is parked
[confirmation tone]
•
You are connected to the call
Note: If you receive intercept tone, the parked call has been
disconnected or retrieved by someone else.
13
Call Pickup
To answer a call placed to a
1 Press Feature (while off-hook), then the Call Pickup entry
member of your pickup group
number (or * or #)
when your voice terminal is
or dial the Call Pickup access code __________
idle
(while off-hook)
•
You are connected to the ringing call
To pick up a call when you are 1 Press Hold
already active on another call
• Present call is put on hold
Note: Depending on how
• Green light next to the held call flutters
your system is administered,
you may not be able to do
2 Press Feature , then the Call Pickup entry number
this procedure on your voice
(or * or #)
terminal. See your system
or dial the Call Pickup access code _______
manager for more details.
• Called voice terminal stops ringing
•
You are connected to the ringing call
Note: To return to the held call after completing the present
call, press the call appearance button with the fluttering light.
Conference
✔
To add another party to a call 1 Press Conf
[dial tone]
(for a total of up to six parties)
• Present call is put on hold, and you are given a new call
appearance; all other parties remain connected to each
other
2 Dial the number of the new party and wait for an answer
Note: You can privately discuss the call with the new party
at this time; if there is no answer or the line is busy, press the
call appearance button next to the fluttering light to return to
held call.
3 Press
Conf
again
•
All parties are now connected
•
Repeat Steps 1 through 3 for additional conference
connections
14
To add a call you’ve put on
hold to another call you’re
connected to
1 Press
Conf
[dial tone]
•
Held call light continues to flutter; current call appearance
light also flutters
•
You are given a new call appearance
2 Press call appearance button of call on hold (first call)
3 Press
•
Conf
again
All parties are now connected
To drop the last party added to 1 Press Drop
a conference call
• Last party you added is dropped
•
You remain connected to other parties
Note: Parties other than the last one must disconnect to be
released from the conference call
Drop
To disconnect from a normal
call and obtain dial tone
without hanging up the
handset or drop the last party
added to a conference call
✔
1 Press
Drop
[dial tone]
Note: If pressed during a conference call, the last party
added will be dropped and you will remain connected to the
other parties.
15
Hold
✔
To keep a call on hold while 1 Press Hold
you answer another call, make
• Green light next to held call flutters; you may hang up if
a call, or perform some other
you wish
task
Note: The light next to
Note: If you put a conference call on hold, the other parties
Feature must be off.
remain connected.
To answer a new call while
active on another
1 Press
•
Hold
Green light next to held call flutters
2 Press the call appearance button of the incoming call
•
To return to held call
You are connected to incoming call
1 Press the call appearance button of held call
•
You are connected to held call
Note: If you are active on a call and you press
the call appearance button of the held call, the active call will
be dropped.
Last Number Dialed
To automatically redial the
last number you dialed
1 Press
Feature
(while off-hook), then the Last Number Dialed
entry number (or * or #)
or dial the Last Number Dialed access code __________
Note: The redialed number can be an outside number (up to
24 digits), an extension, or a trunk or feature access code.
16
Leave Word Calling (LWC)
Y
To leave a message after
1 Press Feature , then the Leave Word Calling entry number (or
dialing an extension (when
* or #)
[confirmation tone]
your call is not answered, you
• Message light goes on at called voice terminal
hear a coverage or busy tone,
(if so equipped)
or you have been put on hold)
To leave a message without
ringing an extension
1 Press
Feature , then the Leave Word Calling entry number (or
* or #)
or dial the Leave Word Calling access code __________
[dial tone]
2 Dial the extension
•
To cancel a Leave Word
Calling message
Note: You cannot cancel a
message left for an AUDIX
subscriber.
Message light goes on at called voice terminal
(if so equipped)
1 Press
Feature
(while off-hook), then the Leave Word Calling
Cancel entry number (or * or #)
or dial the Leave Word Calling cancel code __________
(while off-hook)
[dial tone]
2 Dial the extension
Message
To retrieve a message when
your Message light is on
[confirmation tone]
[confirmation tone]
✔
1 See your system manager for instructions regarding your local
message retrieval procedures
17
Mute
✔
Note: The Mute feature affects only the microphone associated with the handset.
This feature has no effect on an external speakerphone attached to your voice terminal.
To prevent the other
party from hearing you (To
mute the handset
microphone)
1 Press
•
Mute
Red light next to
cannot hear you
Mute
goes on, and the other party
2 When you are ready to resume conversation with the other
party, press
•
Mute
again
Red light next to
hear you again
Mute
goes off, and the other party can
Note: The Mute feature turns off automatically when you
hang up.
Note: When you are using the 8403 one-way speaker, the
light next to Mute goes on steadily.
Priority Calling
To place a priority call
(3-burst ring)
Feature (while off-hook), then the Priority Calling
entry number (or * or #)
1 Press
2 or dial the Priority Calling access code __________ (while
off-hook)
[dial tone]
3 Dial the extension and wait for the called party to
answer
[ringback tone]
To change a regular call into a 1 Press Feature , then press the Priority Calling entry number
(or * or #)
priority call (when you hear a
call waiting ringback tone)
2 Wait for the called party to answer
•
If you still receive a busy tone or call waiting ringback
tone, wait a few minutes and try again
18
Select Ring (and Ringer Volume)
To select a personalized ring
1 While on-hook, press
✔
Feature
, and then press
Feature
blinks during the Select Ring
Hold
•
Red light next to
process
•
Voice terminal plays the current ringing pattern
2 Press
Hold
again to hear the next ringing pattern
Note: There are eight different patterns; the cycle repeats
after the last pattern.
3 When you hear the desired ringing pattern,
press
Feature
•
Your new ringing pattern is set; the selection process ends
•
Red light next to
Feature
goes off
Note: If you receive a call, go off-hook, or lose power
during selection, the process is interrupted and you must start
again.
To adjust ringer volume
if necessary
1 While the handset is on-hook and the speaker is off, or if the
voice terminal is ringing when the handset is off-hook:
Raise the volume by pressing the right half of the
Volume control button labeled
;
or lower the volume by pressing the left half of the
Volume control button labeled
(There are eight possible volume settings.)
19
Send All Calls
Y
To send all calls (except
1 Press Feature (while on-hook), then the Send All Calls entry
priority calls) immediately to
number (or * or #)
coverage (only if your system
or dial the Send All Calls access code __________
manager has provided a
(while off-hook)
[confirmation tone]
coverage path for your
Note: When a call comes to your extension, the call activity
extension)
light will flutter and you may hear a
ring-ping tone (half ring) indicating that the call has been
sent to coverage.
To cancel Send All Calls
Feature (while on-hook), then the Send All Calls entry
number (or * or #)
1 Press
or dial the Send All Calls cancel code __________
(while off-hook)
[confirmation tone]
Speaker (and Speaker Volume)
Note: Check with your system manager to see if you can use this feature.
To place a call without lifting 1 Press Speaker
the handset, or to use speaker
• Red lights next to Speaker and Mute go on
with any listening-only
feature activity (such as,
2 Place call or access the selected feature
monitoring a call on which
3 Adjust the speaker volume if necessary:
you have been put on hold or
for retrieving messages)
Raise the volume by pressing the right half of the Speaker
Volume control button labeled
;
or lower the volume by pressing the left half of the Speaker
Volume control button labeled
(Either six or eight volume settings are possible.)
To change from speaker to
handset
1 Lift the handset and talk
•
Speaker goes off when you lift the handset
•
Red lights next to
Speaker
and
Mute
go off
20
To change from handset to
speaker
To end a call while the
speaker is active
1 While handset is off-hook, press
Speaker
•
Red lights next to
•
You can now hang up handset and call will remain active
on the speaker. However, in order to talk to other party,
you must use the handset again.
Speaker
1 With handset on-hook, press
•
Mute
go on
Speaker
Speaker
Red lights next to
and
and
Mute
go off
Test
To test the voice terminal
lights
✔
1 Press and hold down
•
Test
Green light next to
Test
goes on
Note: If the green light next to Test flashes rather than
goes on steadily, it means the voice terminal is not
communicating with the DEFINITY switch or with
System 75. In such a case, see your system manager.
•
The lights on your voice terminal go on
2 To end test, release
Test
•
The lights return to normal operation
•
Green light next to
time
Test
goes off after a short period of
Note: If the lights do not respond during test, notify your
system manager.
You can test the tone ringer on your voice terminal by
pressing either side of the Volume control button when the
handset is on-hook and the speaker is off.
21
Transfer
✔
To send present call to another 1 Press Transfer
[dial tone]
extension or outside number
• Present call is put on hold, and the green light next to the
held call flutters
•
You are given a new call appearance
2 Dial the number to which the call is to be transferred
[ringback tone]
•
Remain on the line and announce the call; if there is no
answer or the line is busy, return to the held call by
pressing its call appearance button
3 Press
•
Transfer
again
Call is sent to the dialed extension or number
4 Hang up
22
Tones and Their Meaning
Ringing tones are produced by an incoming call. Feedback tones are those which you hear
through the handset (receiver) or the speaker.
Ringing Tones
•
1 ring — A call from another extension.
•
2 rings — A call from outside or from the attendant.
•
3 rings — A priority call from another extension, or from an Automatic Callback call you
placed.
•
ring-ping (half ring) — A call redirected from your voice terminal to another because Send
All Calls or Call Forwarding All Calls is active.
Feedback Tones
•
busy tone — A low-pitched tone repeated 60 times a minute; indicates the number dialed is in
use.
•
call waiting tone — One, two, or three beeps of high-pitched tone, not repeated; indicates an
incoming call is waiting to be answered. Number of beeps designates the source: one for an
internal call, two for an outside or attendant call, three for a priority call.
•
call waiting ringback tone — A ringback tone with a lower-pitched signal at the end;
indicates the extension called is busy, and the called party has been given a call waiting tone.
•
confirmation tone — Three short bursts of tone; indicates a feature activation or cancellation
has been accepted.
•
coverage tone — One short burst of tone; indicates your call will be sent to another extension
to be answered by a covering user.
•
dial tone — A continuous tone; indicates dialing can begin.
•
intercept/time-out tone — An alternating high and low tone; indicates a dialing error, a denial
of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after
listing the handset or dialing the previous digit.
•
recall dial tone — Three short bursts of tone followed by a steady dial tone; indicates the
feature request has been accepted and dialing can begin.
•
reorder tone — A fast busy tone repeated 120 times a minute; indicates all trunks are busy.
•
ringback tone — A low-pitched tone repeated 15 times a minute; indicates the number dialed
is being rung.
23
Troubleshooting
Problem
A feature doesn’t work as
noted in this guide.
Solution
1 Reread the procedure and try again.
2 For many features you must lift the handset before you can use
the feature.
3 Check with your system manager to be sure this feature is
administered on your voice terminal.
4 You may have an older version of System 75; thus, some
features may operate differently from the procedures described
in this guide. Check the section below on “System 75 Version
Notes” for ways in which these features work differently.
There are no feature access
codes written in the appropriate blanks in this guide.
See your system manager for a list of feature access codes for features assigned to your voice terminal.
Then, write the codes in this guide.
Problem
Solution
There’s no dial tone.
1 Check with your system manager to be sure your voice
terminal is administered correctly.
2 Make sure the handset and line cords at your voice terminal are
securely connected at both ends.
3 Press
Test . If the green light next to Test does not go on or
flashes rather than goes on steadily, the voice terminal is not
communicating with the DEFINITY switch or with System 75.
4 Find a working voice terminal of the same type as your own.
Unplug this voice terminal from its modular wall jack. Plug
your voice terminal into that jack and check if it gets dial tone.
5 If your voice terminal still does not work, plug the working
voice terminal (of the same type) into your modular wall jack.
If the working voice terminal has dial tone, your own voice
terminal is faulty. See your system manager.
24
Problem
Solution
The telephone doesn’t ring.
1 Make sure the ringer is turned on.
2 Set the ringer volume to a higher level.
3 Place a test call from another extension to your extension.
4 Test the ringer by pressing the left or right side of the Volume
button while the handset is on-hook and the speaker is off.
5 Check the line cord to make certain it is securely connected at
both ends.
6 If there is still a problem, see your system manager.
The lights do not go on
next to the buttons.
1 Do a self-test of the voice terminal light to see if they go on.
2 Check the line cord to make certain it is securely connected at
both ends.
3 If there is still a problem, see your system manager.
System 75 Version Notes
If you have Version 1 or 2 of System 75, some features may work a little differently than noted in
this guide. The following list explains the slight differences in these procedures.
Note: If you are uncertain what version of the System 75 software your business is using, check
with your system manager.
Feature
Abbreviated
Dialing
System 75 Version
Changes in Feature Operation
If you are using
Version 1
You can store up to 16 digits rather than
24 digits.
If you are using
Version 1 or 2
You cannot use an
Enhanced List.
Call Forwarding
All Calls
If you are using
Version 1 or 2
You cannot forward
someone else’s calls.
Last Number
Dialed
If you are using
Version 1
You can store up to 16 digits rather than
24 digits.
Priority Calling
If you are using
Version 1 or 2
You cannot change a regular call into a
priority call.
25
Key Words to Know
access code See feature access code.
activate To begin or turn on the operation of a feature.
attendant The person who handles incoming and outgoing calls at the main console.
AUDIX Audio Information Exchange, an optional voice mail and message service which
provides coverage for calls to you by recording callers’ messages and reporting Leave Word
Calling messages.
call appearance A button used exclusively to place or receive calls. It has an assigned
extension number and is equipped with a red light and a green status light.
console permission The authorization (from your system manager) to initiate
Call Forwarding All Calls for an extension other than your own.
coverage Automatic redirection of calls from an unanswered voice terminal to another voice
terminal. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or
message center. A person who provides coverage is a covering user.
DEFINITY Communications System Generic 1 and Generic 3 The switch to which you
may be connected. (Your voice terminal may be connected to a DEFINITY Enterprise
Communications Server (ECS), Release 5, or to a System 75 instead.) The DEFINITY Generic 1
and Generic 3 switches, the DEFINITY ECS, and System 75 are communications systems which
transmit and receive voice and data signals for all communications equipment in your network.
DEFINITY Enterprise Communications Server (ECS) Release 5 The switch to which
you may be connected. (Your voice terminal may be connected to a DEFINITY Generic 1 or
Generic 3, or to a System 75 instead.) The DEFINITY ECS, the DEFINITY G1 and G3 switches,
and System 75 are communications systems which transmit and receive voice and data signals for
all communications equipment in your network.
dial pad The 12 pushbuttons you use to dial a number and access features.
enhanced list One of the four types of Abbreviated Dialing lists; programmable only by the
system manager (and available only with System 75 Version 3, DEFINITY Generic 1 and Generic
3, and with the DEFINITY ECS, Release 5). Contains telephone numbers useful to all system
members, and stores each of those numbers as a 1-, 2-, or 3-digit list item.
entry number (or * or #) A number from 1 through 9 and 0 or the * key or
the # key corresponding to the 12 entries on the Feature Directory. Along with Feature , each
number (or the * or # key) is dialed to access an assigned feature. Also see Feature Directory.
extension A dialing number of one to five digits assigned to each voice terminal connected to
a DEFINITY switch, a DEFINITY ECS, or to a System 75.
feature A special function or service, such as Conference, Hold, Send All Calls, etc.
feature access code A dial code of one, two, or three digits, which you use to activate or
cancel the operation of a feature. Check with your system manager for the feature access codes
for your system.
Feature button A blue button used with dial pad keys for accessing the 12 features listed on
the Feature Directory. When the Feature button is active, the red light next to the button is on.
When this button is used with Hold , you can select a personalized ring for your voice terminal.
Feature Directory The list of features on your voice terminal just above the three call
appearance buttons and the dial pad. The features are assigned by your system manager. You can
26
access these features by pressing Feature and then an entry number (1 through 9, 0, or the * or
# key). The directory has a surface that you can write or type on so that you can write or type the
features assigned to each Feature Directory position (F1 through F9, F*, F0, or F#).
group list One of the four types of Abbreviated Dialing lists; programmable by the controller
of the list or the system manager. Contains telephone numbers useful to members of a specific
group, and stores each of those numbers as a 2-digit list item.
handset The handheld part of the voice terminal which you pick up, talk into, and listen from.
Also known as the receiver.
off-hook When the handset is removed from the cradle (for example, when you lift the handset
to place or answer a call) or when the speakerphone is turned on.
on-hook When the handset is left on the cradle or when the speakerphone is turned off.
party A person who places or answers a call.
personal list One of the four types of Abbreviated Dialing lists; programmable by the system
manager or by you, the user. Contains telephone numbers of your choice, and stores each of them
as a single-digit list item.
personal list item One of the 10 available slots on an Abbreviated Dialing personal list. The
first nine personal list items are given digits 1 to 9, with 0 for the tenth item.
pickup group A group of up to 25 voice terminal users who can answer calls for each other
through the Call Pickup feature. Group members are determined by the system manager and are
usually located in the same work area or perform similar job functions.
priority call An important or urgent call which sends a special 3-burst ring.
program/reprogram To use your dial pad to assign a telephone number to an AD entry on y
our Feature Directory or to a personal list item for Abbreviated Dialing.
retrieve To collect telephone messages with the Message or Voice Message Retrieval features.
(Also, with Call Park, to resume a call from an extension other than the one where the call was
first placed or received.)
ringer The device that produces the electronic ringing sound in your voice terminal.
stored number A telephone number which has been programmed and stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial
telephone number, an extension number, or a feature or trunk code. Once programmed, a number
can be accessed by first dialing the list, then the list item digit(s) under which it is stored.
(Alternatively, if Abbreviated Dialing is on your Feature Directory, a number can be accessed by
simply pressing Feature , and then dialing the appropriate entry number.)
27
switch The device that makes connections for all voice and data calls for a
network, and which contains software for features. Also known as a system or switching system.
Your switch is either a DEFINITY Communications System Generic 1 or Generic 3, a
DEFINITY Enterprise Communications Server (ECS), Release 5, or a System 75.
switchhook The button under the handset in the cradle of the voice terminal.
system list One of the four types of Abbreviated Dialing lists; programmable only by the
system manager. Contains telephone numbers helpful to all system users, and stores each of those
numbers as a 2-digit list item.
system manager The person responsible for specifying and managing the operation of
features for all the voice and data equipment in your network.
System 75 The switch to which you may be connected. (Your voice terminal may be
connected to a DEFINITY Communications System Generic 1 or Generic 3, or to a DEFINITY
ECS instead.) System 75, the DEFINITY G1 and G3 switches, and the DEFINITY ECS are
communications systems which transmit and receive voice and data signals for all
communications equipment in your network.
trunk A telecommunications channel between your switch and the public network. Trunks of
the same kind connecting to the same end points are assigned to the same trunk group.
trunk code A dial code of one, two, or three digits which you dial to access a trunk group to
place an outside call.
voice terminal A telephone equipped with an array of specifically designed features (for
example, call appearance/feature buttons, Message light, etc.) and functional capabilities that
distinguish it from a conventional telephone.
28
Blind Perf
Quick Reference Lists
FEATURE ACCESS CODES
Feature
Code
ABBREVIATED DIALING
List 1
Feature
Code
CALL PICKUP
LAST NUMBER DIALED
List 2
LEAVE WORD CALLING
List 3
Cancel
Program
PRIORITY CALLING
CALL FORWARDING
ALL CALLS
SEND ALL CALLS
Cancel
Cancel
CALL PARK
Answer Back
Miscellaneous
Abbreviated Dialing*
Item
No.
Personal List 1
Personal List 2
Personal List 3
Name
Name
Name
Description
Extension
Message
1
Attendant
2
AUDIX
3
4
5
6
7
8
9
0
* You may have as many as 3 Personal Lists. On System 75
and DEFINITY G3V3 (and prior) switches, each list can
have either 5 or 10 items. See your system manager.
On DEFINITY G3V4 (and later) switches, you can have
up to 100 entries. In this case, photocopy this form for
as many Personal List entries as you need to record.
Trunk Codes
Description
Code
Blind Perf