Whirlpool GGG388LXS Use & care guide

UD-42
Technical Education
Service Update
Second Half — 2011
Prepared by: WHIRLPOOL CONSUMER CARE
PART NO. W10446215
Forward
The following service update information is provided to make you more knowledgeable about
the Whirlpool family of major appliances.
Service update information is designed for the experienced service specialist. It keeps you advised of the most recent improvements and product changes, and allows you to service these
products more efficiently.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
®Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies.
®MAGIC CHEF is a registered trademark of CNA International, used under license.
© 2011 All rights reserved.
Whirlpool Corporation, Benton Harbor, MI 49022
- ii -
Table Of Contents
Cooking Updates.............................................................................................................................. Page 1
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range.................................. Page 1
Gas smell from upper oven during a bake cycle...................................................................... Page 1
Oven not heating but Cooktop works...................................................................................... Page 2
Lower Oven Door coming off range when being moved......................................................... Page 3
Energy Saver Mode deactivates the display to reduce energy consumption.......................... Page 4
KitchenAid Electric Freestanding Double Oven Range............................................................... Page 5
Diagnostic Mode for Cooktop Elements not Working............................................................. Page 5
Standard Clean Gas Freestanding Ranges................................................................................... Page 6
Surface burners will not light................................................................................................... Page 6
Whirlpool Self-Clean Gas Freestanding Ranges.......................................................................... Page 7
Self-Clean Cycle not working................................................................................................... Page 7
Control Display not functioning per Use & Care Guide Information........................................ Page 7
All Cooking Products with Electronic Oven Controls.................................................................. Page 8
"F9E0" error code appearing on oven control...................................................................... Page 8-9
Gas and Electric Freestanding Ranges........................................................................................ Page 9
New Passive Hinge Design ................................................................................................. Page 9-10
KitchenAid and Jenn-Air Induction Cooktop............................................................................ Page 11
Installation Over Built-in Oven............................................................................................... Page 11
All Induction Cooktops.............................................................................................................. Page 12
F47 error code flashing (Issue with line fuses or communication cables)............................. Page 12
KitchenAid and Whirlpool Microhood (MHC) Microwave....................................................... Page 13
Microwave Oven Door Difficult to Remove........................................................................... Page 13
Whirlpool Microhood (MHC) Microwave................................................................................. Page 14
F7 Error Code.................................................................................................................... Page 14-15
Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven....................................... Page 16
Microwave oven will not pop popcorn.................................................................................. Page 16
Jenn-Air and KitchenAid Freestanding Outdoor Grills............................................................. Page 17
Starting 4/11, KitchenAid will no longer be marketing and selling Freestanding Grills......... Page 17
Maytag 10 Year Limited Parts Warranty................................................................................... Page 18
Remanufactured Electronic Controls Available........................................................................ Page 19
Fabric Care Product Updates......................................................................................................... Page 21
Crosley, Maytag, and Whirlpool Top Load Washers................................................................. Page 21
Design Change/Elimination of Counter Weight..................................................................... Page 21
Maytag and Whirlpool Front Load Direct Drive Washers......................................................... Page 22
No Spin or Wet Clothes Complaint........................................................................................ Page 22
Amana, Estate, Crosley, Maytag, and Whirlpool Dryers.......................................................... Page 23
Drum may not ride on front panel bearing block.................................................................. Page 23
Maytag and Whirlpool Front Load Washers............................................................................. Page 24
Selector Knob Breaks............................................................................................................. Page 24
Maytag and Whirlpool Dryers................................................................................................... Page 25
Motor Pulley Comes Loose............................................................................................... Page 25-26
Belt Drive, Top Load Washers with Lid Strike (VMW).............................................................. Page 27
Lid Will Not Lock.................................................................................................................... Page 27
Whirlpool Gas and Electric Dryers With LCD Displays......................................................... Page 28-29
User Interface Not Responsive or Displays Error Codes................................................... Page 28-29
Classic Direct Drive Top Load Washers...................................................................................... Page 30
Splashing During Wash/Rinse Cycle....................................................................................... Page 30
VMW Belt Drive Top Load Washers.......................................................................................... Page 31
Washer squeaks/squeals during agitation or spin................................................................. Page 31
- iii -
Table Of Contents (continued)
Fabric Care Product Updates (continued)..................................................................................... Page 32
Horizon Next Generation . ........................................................................................................ Page 32
Steam Dryers Filling With Water............................................................................................ Page 32
Whirlpool Cabrio and Maytag Bravos Dryers........................................................................... Page 33
Beeping Before End-of-Cycle................................................................................................. Page 33
Whirlpool and Maytag Top Load HE Washers........................................................................... Page 34
Poor Washability.................................................................................................................... Page 34
Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers................................... Page 35
LCD Diagnostic Software........................................................................................................ Page 35
How do we use the LCD software to diagnose problems?.................................................... Page 35
New Whirlpool Cabrio and Maytag Bravos Dryers................................................................... Page 36
New Diagnostic Test Mode.................................................................................................... Page 36
Clean Up Updates.......................................................................................................................... Page 37
New Dishwasher - Global Wash System (GWS)........................................................................ Page 37
Global Wash System Features & Specifications..................................................................... Page 37
Skywalker Control Board........................................................................................................ Page 38
Skywalker Power Pin Peninsula Slots & Connector Box......................................................... Page 39
Eltek Wax Motor........................................................................................................................ Page 40
New Single-Piece Plastic Toe/Kick Panel................................................................................... Page 40
ProDry™ (w/Fan Assist Operation) vs. non Fan Assist Models........................................... Page 41-42
affresh™ Dishwasher & Disposal Cleaner................................................................................. Page 43
Door Squeaks When Opening/Closing Door............................................................................ Page 43
EZ Slide Tines May Bind............................................................................................................. Page 44
Techline Tips.............................................................................................................................. Page 44
New Kitchen Model Number Nomenclature............................................................................ Page 45
Refrigeration Updates.................................................................................................................... Page 47
Broken Ice Chute Tab........................................................................................................ Page 47-50
SxS Freezer Door Consolidation............................................................................................. Page 51
KitchenAid SXS Refrigerator - Ice Cubes in Bottom of Freezer............................................... Page 51
KitchenAid & Whirlpool Measured Fill Calibration Procedure.......................................... Page 52-53
Whirlpool SXS Refrigerators Produce Too Much Ice.............................................................. Page 53
Top Mount Refrigerator Door Handles Hitting....................................................................... Page 54
Refrigerator Gasket Seal Check.............................................................................................. Page 55
Door Reversal Kit being shipped with Refrigerators.............................................................. Page 56
Crispers and Pans Difficult to Pull Out of Refrigerator........................................................... Page 57
Refrigerator Compartment Freezing...................................................................................... Page 58
Maytag and Whirlpool New EZ-Connect IceMaker Kit........................................................... Page 59
In-Door-Ice (IDI) Refrigerators............................................................................................... Page 60
Side by Side Refrigerators...................................................................................................... Page 61
New Drain Pump for 50# Ice Maker....................................................................................... Page 62
Service Pointer Index..................................................................................................................... Page 63
Cooking...................................................................................................................................... Page 63
Fabric Care................................................................................................................................. Page 64
Clean-Up.................................................................................................................................... Page 65
Refrigeration.............................................................................................................................. Page 66
Delivery and Installation............................................................................................................ Page 67
Training Evaluation........................................................................................................................ Page 68
- iv -
Cooking Updates
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range
Gas Smell in Upper Oven
Models:
Maytag
MGT8655X*-0
KitchenAid
KGRS505X**-0
MGT8775X*-0
YMGT8775X*-0
KERS505X **-0
MGT8885X*-0
YMGT8885X*-0
KERS507X**-0
MET8665X*-0
YMET8665X*-0
KDRS505XSS*-0
Whirlpool
GGG388LX*-0
YGGG390LX*-0
GGG390LX*-0
YKERS507X*-0
GGE388LX*-0
GGE390LX*-0
MET8775X*-0
MET8885X*-0
*All Colors
YMET8885X*-0
All models built before Code Date D116 (April 2011)
Concern: Gas smell from upper oven during a bake cycle.
Cause: Cross-over flame on upper oven bake burner is getting too much primary air,
preventing ignition, and allowing unburned gas to escape into oven. Altitude, barometric
pressure, gas composition, or consistency of the cross over porting may have an effect.
Solution: Close the air shutter on the upper oven bake burner to the mechanical stop
creating a longer, slightly lazy flame that allows crossover for ignition. New burner orifice part
# W10342662 (.055 versus .054) will also be made available to provide a better distribution of
gas and air.
Loosen Adjustment Screw and close Air Shutter
These units use a glow bar for ignition.
1
Cooking Updates
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range
Oven not heating but Cooktop works
Models:
Maytag
KitchenAid
Whirlpool
MGT8655X*-0
YMGT8775X*-0
KGRS505X**-0
GGG388LX*-0
YGGG390LX*-0
MGT8775X*-0
YMGT8885X*-0
GGG390LX*-0
MGT8885X*-0
*All Colors
Concern: Oven not heating but Cooktop works.
Cause: Manual Gas Shut Off Lever UP in the OFF position as shown.
Solution: Push lever down to turn gas supply on.
This new lever manually shuts off the GAS SUPPLY for the OVENS.
This new lever manually shuts off the GAS SUPPLY for the OVENS from the regulator. Cooktop gas flow is not
affected. 2
Cooking Updates
Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range
Lower Oven Door coming off Hinges
Models:
Maytag
MGT8655X*-0
KitchenAid
Whirlpool
KGRS505X**-0
GGG388LX*-0
MGT8775X*-0
YMGT8775X*-0
KERS505X **-0
GGG390LX*-0
MGT8885X*-0
YMGT8885X*-0
KERS507X**-0
MET8665X*-0
YMET8665X*-0
KDRS505XSS*-0
YKERS507X*-0
YGGG390LX*-0
GGE388LX*-0
GGE390LX*-0
MET8775X*-0
MET8885X*-0
*All Colors
YMET8885X*-0
All models built before Code Date D120 (May 2011)
Concern: Lower Oven Door coming off range when being moved.
Cause: Hinge covers need to be upgraded to address hinge receiver performance. New hinge
covers are currently being used in production.
Solution: Replace current hinge covers with new part numbers W10410463 and W10410461.
3
Cooking Updates
Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range
Energy Saver Mode
Models:
Maytag
MGT8655X*-0
KitchenAid
Whirlpool
KGRS505X**-0
GGG388LX*-0
MGT8775X*-0
YMGT8775X*-0
KERS505X **-0
GGG390LX*-0
MGT8885X*-0
YMGT8885X*-0
KERS507X**-0
MET8665X*-0
YMET8665X*-0
KDRS505XSS*-0
YKERS507X*-0
YGGG390LX*-0
GGE388LX*-0
GGE390LX*-0
MET8775X*-0
MET8885X*-0
YMET8885X*-0
*All Colors
This information is not provided in all Use and Care Guides.
Energy Saver mode deactivates the display to reduce energy consumption.
To Activate the Energy Saver Mode:
1. Press and hold SETTINGS for 3 seconds. “Energy saver on.” will appear in the upper
text area.
2. The setting will be activated after 5 minutes. Any mode may be used with the range
in Energy Saver by simply selecting the desired mode.
To Deactivate the Energy Saver Mode:
1. Press and hold SETTINGS for 3 seconds. “Energy saver off.” will appear in the upper
text area.
2. The clock will reappear in the display, and the range can be operated as usual.
This feature places the control into a sleep mode where the control consumes no more that 1
watt of power (verses 5 watts when the clock display is on).
4
Cooking Updates
KitchenAid Electric Freestanding Double Oven Range
Diagnostic Mode for Cooktop Elements not Working
Models: KERS507XSS, YKERS507XSS
Concern: Diagnostic procedure listed in the Tech Sheet for testing the cooktop tap touch
controls is incorrect.
Cause:
The Diagnostic mode for the cooktop is not available yet. There is a diagnostic
procedure in the Tech Sheet (W10323648A), but the procedure does not work as
published.
Top Burner Touch Controls
A service pointer will be issued with the correct test procedure as soon as it is available.
5
Cooking Updates
Standard Clean Gas Freestanding Ranges
Surface Burners not Lighting
Models:
Amana
Estate
Maytag
Roper
AGG222VD*0
TGG222VD*0
MGR5605W*0
FGP305KW5
SF110AXS*1
WFG110AV*0
AGR3311WD*0
TGP305R*2
FGP305KW6
SF110AXS*2
WFG111SV*0
AGR4422VD*0
TGP305R*3
FGP305KW7
SF111PXS*2
WFG114SV*0
AGR4433XD*0
TGP305T*0
FGP314T*0
SF114PXS*1
WFG114SW*0
TGP305T*1
SF114PXS*2
WFG231LV*0
TGP310T*0
SF216LXS*0
TGP310T*1
SF216LXS*1
*All Colors
Whirlpool
TGP314T*0
Code Dates: VE040 through VE124 (October 2010 - June 2011)
Concern: Surface burners will not light. Surface igniters click, but are very slow to light burner(s).
Cause:
Certain burner base molds have been found to be out of specifications.
Solution: Replace burner base #98017537 or #W10243396 (see parts list), and burner caps.
Burner cap part numbers are 98017461 Cap, Burner (Black), 98017465 Cap, Burner (Grey).
6
Cooking Updates
Whirlpool Self-Clean Gas Freestanding Ranges
Self-Clean Cycle not working
Models: WFG361LV, WFG366LV, WFG371LV, WFG374LV, WFG381LV
Code Date: R001 - present
Concern: Self Clean cycle not working.
Cause:
Once the cleaning temperature has been reached, the electronic control requires a
12-hour delay before another self-clean cycle can be started (standard operation).
Due to a software glitch on ranges built today, once a self clean cycle has been
completed another self-clean cycle cannot be programmed until the range power
supply is reset.
Solution: Have the customer/tech reset the power to the range for 60 seconds to reset
the control board memory and provide an additional use of the self-clean cycle.
This process will need to be performed after every self-clean operation. Updated
controls will be available for manufacturing and field service starting August 1,
2011.
This only affects gas ranges, electric range controls do not have this same software feature
Whirlpool Self-Clean Freestanding Ranges
Control Display not functioning per Use & Care Guide Information
Concern: Control not operating as noted in the Use and Care Guide during Preheat.
Cause:
Use & Care states that during preheat, when START is pressed, the oven will begin
preheating. Once 170⁰F (75⁰C) is reached, the display temperature will increase
as the actual temperature of the oven increases. When the preheat temperature
is reached, a tone will sound and the selected temperature will appear on the
display.
If when a bake cycle is selected and the oven has not cooled down below 170⁰
from a previous cook cycle, the oven temperature readout will default to 350⁰
and the control will only start displaying the actual oven temperature above 350⁰
if a higher preheat temperature has been selected.
Solution: Updated controls will be available for manufacturing and field service starting July 2011.
7
Cooking Updates
All Cooking Products with Electronic Oven Controls
“F9 E0” Error Code
Concern: “F9E0” error code appearing on oven control.
Cause:
This code will most often indicate that the appliance is wired incorrectly at the
home electrical supply, or at the hard wire connection. Production of controls
with the “F9 E0” error code started February 2011 on all electric low end of the
model line controls.
L1
Black
Neutral
White
L2
Red
Ground
Green
This error code will usually occur during installation, but it could also display (at a later point
in the appliance life) if a bad bake element, or any of the electrical connections within the
circuit shown on the following page should malfunction, become loose, or disconnected.
The highlighted circuit from L1 through the Bake and Double Line Break relays, and the bake
element to the L2 side of the line is used whenever the unit is plugged in to verify a 240 volt,
uninterrupted circuit. If this circuit is not operating correctly, an error code F9 E0 will appear.
8
Cooking Updates
Gas and Electric Freestanding Ranges
Models: See Chart on page 10
Freestanding ranges w/serial numbers starting with “R” (Code Date: R031 August 2010 to
present), are being manufactured with a new, “passive” door hinge design.
• The new “passive” design has one door hinge with a spring, and the other hinge does not.
• The one-spring design is engineered with enough force to balance the door properly.
• All current hinges will sub to a hinge kit that will require the replacement of both hinges.
Please replace both Door Hinges when installing this hinge kit.
If both hinges installed in the door have springs, it will create an off balance door operation (difficult to
open, will not remain open). 9
Cooking Updates
Hinge Kit #
Model Number
AER5522VA*0
GFE461LV*0
IVP33800
MER7662W*1
RF263LXT*3
TES325VQ0
WFE361LV*0
AER5522VC*0
GFE471LV*0
IVP85801
MER7765W*1
RF264LXSQ3
TES326VD0
WFE364LV*0
YGFE471LVS0
TES355VQ0
WFE366LV*0
YMER7651WS1
TES356VD0
WFE371LV*0
YMER7660WW1
AER5830VA*0
W10347463
LW P
MER7775W*1
AER5844VA*0
GFG461LV*1
AER5844VC*0
GFG464LV*1
MGR7661W*1
TGS325VQ1
WFE374LV*0
YMER7662WS1
AER6011VA*0
GFG471LV*1
MGR7662W*1
TGS326VD1
WFE381LV*0
YMER7765WW1
WFG361LV*1
YWFE361LVS0
WFG371LVQ1
YWFE366LVQ0
MGR7665W*1
AGR5844VD*1
YRF263LXTQ0
MGR7775W*1
AGR6011VD*1
W10347465
SW NP
LW NP
YGFE461LVQ0
TVE30100
WFG374LVS1
YWFE371LVS0
WFG381LVQ1
YWFE381LVQ0
AER5822VAW0
IER320WW0
RF111PXSW3
WFE301LVQ0
YIER320WW0
AER5822VCW0
IVE30100
RF114PXSQ3
WFE321LWQ0
YRF115LXVQ0
AER5823XAW0
IVE32300
RF212PXSQ4
WFE324LWQ0
YWFE301LVQ0
IVE82301
W10347463
LW NP S/S
AER5822VAS0
WFE114LWS0
YRF115LXVS0
AER5822VCS0
WFE301LVS0
YWFE301LVS0
AER5823XAS0
WFE321LWS0
WFE324LWS0
W10368723
AER3311WAW0
FEP310VQ0
RF110AXSQ3
MER7662WS1
W10347464
LW P S/S
RF263LXTS3
TEP315VQ0
YMER7651WS1
MER7765WS1
YMER7660WS1
MER7775WS1
YMER7662WS1
YMER7765WS1
MGR7661WS1
MGR7662WS1
MGR7665WS1
MGR7775WS1
LW- Large Window
SW- Small Window
P – Pyro (Self-Clean)
NP – Non Pyro (Standard Clean)
S/S - Stainless
10
YRF263LXTS0
Cooking Updates
KitchenAid and Jenn-Air Induction Cooktop
Installation Over Built-In Oven
Models: KICU509X, KICU569X, JIC4430X, JIC4536X
IMPORTANT: For proper ventilation, a 3/16” (5 mm) vent is required under the cooktop, in
the front of the cabinet, when it is installed above a built-in oven. The ventilation opening
is to extend the full length of the cooktop cutout. The New KitchenAid and Jenn-Air products launching in June 2011 are approved for installation over an
oven.
11
Cooking Updates
All Induction Cooktops
Models:
IKEA
Whirlpool
KitchenAid
Jenn-Air
ICI500X
GCI3061X
KICU500X
JIC4430X
KICU508X
JIC4536X
KICU568X
Concern: F47 Error Code flashing. (Issue with line fuses or communication cables)
Engineering is not able to simulate the F47 condition in their lab. A request is being made
to anyone that comes across this error code to exchange the unit and send the faulted
cooktop to engineering.
12
Cooking Updates
KitchenAid and Whirlpool Microhood (MHC) Microwave
Microwave Oven Door Difficult to Remove
Concern: Removing oven door difficult because hinge mounting screw are stripping out.
Cause:
Manufacturing is using a locking sealant on the screw that makes it difficult to remove. Hinge is welded in place, so removing it is not possible.
Solution: Use a soldering gun to heat the sealant before attempting to remove the screw.
Door Hinge
Mounting Screw
13
Cooking Updates
Whirlpool Microhood (MHC) Microwave
F7 Error Code
Model: GMH5205XV*0
An F7 error code means that the magnetron is not operating because somewhere within the
power circuit to the magnetron, there is a break in the circuit. Each of the circled components
within the circuit need to be tested for proper operation. If these components test correctly,
you will need to perform the following tests.
The 15 step procedure below provides the voltage outputs you need to test for.
1. Unplug microwave oven or disconnect power.
2. Checked for reversed plug connection on controls or loose wiring.
3. After 40 seconds, plug in microwave oven or reconnect power.
4. If problem persists, test for 120 volts at the Printed Circuit Board Assembly (PCBA)MW relay 4903 by completing the following steps.
5. Unplug microwave oven or disconnect power.
6. Connect voltage measurement equipment.
7. Plug in microwave oven or reconnect power.
Ø If 120 volts is not available at the relay, the source of the problem is before
the PCBA (thermostats, limit, door switches, fuses, etc.).
14
Cooking Updates
Ø If 120 volts is present and the MW relay 4903 does not close (send the 120
volts to the inverter boards), unplug microwave oven or disconnect power.
Replace PCBA, and go to Step 14.
8. If 120 volts are supplied through the relay to the inverter:
Ø Check for 5 VDC (microwave oven off) and 2.4 VDC (microwave oven running) at connector P23-3 to P23-2 of the PCBA.
Ø If a reading of 0.15 VDC is measured, the source of the problem is either the
magnetron or the inverter board.
9. Unplug microwave oven or disconnect power.
10. Test the magnetron for a short or open per the instructions in the “Component Tests”
section of tech sheet. If magnetron tests fail, replace the magnetron. Go to Step 14.
11. Check for 1.3-3.5 VDC at the Printed Circuit Board Assembly (PCBA) connector P23-1 to
P23-2 by completing the following steps:
12. Unplug microwave oven or disconnect power.
13. Plug in microwave oven or reconnect power.
Ø If voltage reading is incorrect, unplug microwave oven or disconnect power, and replace the PCBA. Go to Step 14.
Ø If 1.3-3.5 VDC is measured, unplug microwave oven or disconnect power, and replace the inverter. Go to Step 14.
14. Replace all parts and panels before operating.
15. Plug in microwave oven or reconnect power.
15
Cooking Updates
Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven
Microwave oven will not pop popcorn
Concern: Dedicated Microwaves and Combo Ovens not cooking popcorn properly.
Solution: Service Pointer W10406260, March 2011, Microwave oven will not pop popcorn.
Field Repair Kit numbers have been released. Kit # W10394931 & W10394932 contain a
control board, broil element, and instruction sheet.
NOTE: The Broil element and the control board need to be replaced, it is very important that
both components in the kit are replaced when servicing this issue.
The broil elements are very similar and the differences are difficult to notice. A one inch difference between
the placement of the support brace would not be evident to a service man and he might decide not to
change the element. This decision will turn out to be a bad one. The new control adds time to the popcorn
cycle and the element is configured differently. They must both be changed out.
16
Cooking Updates
Jenn-Air and KitchenAid Freestanding Outdoor Grills
Starting April 2011, KitchenAid will NO longer be marketing and selling
Freestanding Grills.
For inquiries or support on KitchenAid or Jenn-Air grills listed below.
Refer the consumer to: 1-877-373-2301 or www.Nexgrill.net.
KitchenAid will continue to market Built-in Grills under our current model number system.
KitchenAid will continue to service and support the
T-line and V-line KitchenAid Freestanding and Built-in Grills
with the following model numbers:
Built-In
Freestanding
KBNU487VSS
KFRU488VSS
KBNU367VSS
KFRU368VSS
KBNU361VSS
KFRU361VSS
KBNU271VSS
KFRU271VSS
KBNU487TSS
KFRU488TSS
KBNU367TSS
KFRU368TSS
KBNS361TSS
KFRU365TSS
KBNS271TSS
KFRU361TSS
KBSS361TSS
KFRU271TSS
KBSS271TSS
17
Cooking Updates
Maytag 10 year Limited Parts Warranty
Appliance
Qualified
Models
Component
Appliance
MMV5208W
Microwaves
MMV6180W
MET8665X
MET8775X
MET8885X
MGT8655X
Gas Ranges
MGT8775X
MGT8885X
Magnetron
MHWE250X
MHWE400W
MHWE450W
Oven &
Cooktop
Elements Burners
Grates
MHWE550W
MHWE950W
MVWB300W
Washers
MDB7600AW
MDB7709AW
Dishwashers
MDB7759AW
MDB7809AW
MDB8050AW
Component
MHWE200X
MMV6186W
Electric
Ranges
Qualified
Models
MVWB450W
MVWB750W
Motor
Wash Basket
MVWB850W
MVWX500X
Chopper
Stainless
Steel Tub
Racks
MVWX550X
MVWX600X
MVWX700X
MDB8859AW
MHW6000X
MHW7000X
MFX2571XE
Refrigerators
MFI2670XE
Compressor
MFI2665XE
F.Y.I. Maytag is providing a special 10 year limited Warranty for the models and parts shown.
18
Cooking Updates
Remanufactured Electronic Controls Available
CG Industries, Ltd. (CGI) will repair your control and have it returned to your attention. CGI is an
Independent Appliance Control rebuilder. CGI will make every effort to rebuild your control and return
it back to you within 24-48 hours of receipt. Fill out an order form similar to the one above and send
payment and the control board to the address provided.
19
— NOTES —
20
Fabric Care Product Updates
Crosley, Maytag, and Whirlpool Top Load Washers
Design Change/Elimination of Counter Weight
Initial Models:
CAW12444XW
MVWX500XW1
MVWX500XL1
MVWX550XW1
MVWX600XW1
MVWX600XL1
MVWX700XW1
MVWX700XL1
MVWC400XW2
WTW5600XW2
WTW5640XW2
WTW5700XW2
WTW5500XW2
WTW5500XL2
WTW5550XW2
WTW5700XL2
WTW5610XW2
WTW4950XW2
Old Design
New Design
The counter balance weight is being eliminated,
see figure 1.
Figure 1
Two small tub centering springs
that secure to the upper tub
bosses on the right side and
suspension rods have been
added, see figure 2.
Figure 2
Note: A new controller with off balance detection software has been developed to compensate for the counterweight removal. The controllers look similar but are not interchangeable.
Always order replacement parts by model number.
21
Fabric Care Product Updates
Maytag and Whirlpool Front Load Direct Drive Washers
No Spin or Wet Clothes Complaint
Model Numbers:
WFW94HEX*0
WFW95HEX*0
WFW97HEX*0
MHW6000X*0
MHW7000X*0
Serial Numbers: Prior to C053
Customer Concern:
The customer may experience the washer not completing the cycle, not spinning, not draining or wet clothes at the end of the cycle.
Cause:
1. Single item loads may create an “off balance” condition that will prevent the washer
from reaching full speed spin.
2. If this is not the case, the control software may be detecting an out of balance condition.
Correction:
If the cause is item #2 above, Order and replace the Central Control Unit (CCU). The software
has been updated to resolve these complaints.
Model Number
WFW94HEX*0
WFW95HEX*0
WFW97HEX*0
MHW6000X*0
MHW7000X*0
Control Part Number
W10384503
W10384504
W10384505
W10384506
W10384507
22
Fabric Care Product Updates
Amana, Estate, Crosley, Maytag and Whirlpool Dryers
Drum may not ride on front panel bearing block
IV85001
CGD126SXQ0
WGD4750XQ0
Models:
NGD5100TQ1
NED5100TQ1
CEDX631VQ1
7MMGP0035WQ0
WED5590VQ1
WGD5590VQ1
CED126SXQ0
WED4750XQ0
Serial Range: M044 - M103
Customer Concern:
Drum may not ride on front panel bearing block, see figure 1. This may also damage the right
hand support roller.
Correction:
Order replacement drum assembly and right hand support roller. Order by model number.
Note: Inspect the rear bulkhead and the right hand support roller shaft for damage. Order by
model part number and replace if needed.
Figure 1
23
Fabric Care Product Updates
Maytag and Whirlpool Front Load Washers
Selector Knob Breaks
Customer Concern:
Selector Switch Knob Breaks.
Correction:
Order a new console from the attached list and install.
24
Fabric Care Product Updates
Maytag and Whirlpool Dryers
Motor Pulley Comes Loose
Model Numbers Serial Number Range M035 -M105
MEDB200VQ0
MGDB200VQ0
WED7300XW0
WGD7400XW0
YMEDB850WQ0
MEDB400VQ0
MGDB400VQ0
WED7400XW0
WGD7600XW0
YMEDB850WR0
MEDB800VQ0
MGDB800VQ0
WED7600XW0
WGD7800XB0
YWED7300XW0
MEDB850WB0
MGDB850WB0
WED7800XB0
WED7800XB0
YWED7400XW0
MEDB850WL0
MGDB850WL0
WED7800XL0
WGD7800XW0
YWED7600XW0
MEDB850WQ0
MGDB850WQ0
WED7800XW0
YMEDB400VQ0
YWED7800XL0
MEDB850WR0
MGDB850WR0
WGD7300XW0
YMEDB850WL0
Customer Concern:
Blower pulley comes loose from blower shaft.
Cause:
The pulley may not have been tightened
properly.
Correction:
Figure 1
1. a.) Unplug dryer or disconnect the
power. Remove front panel and lint
chute, see figure 1.
b.) Remove the blower pulley (Figure 2), completely from the bearing
shaft (if not already disengaged).
Continued on next page.
Figure 2
25
Fabric Care Product Updates
Maytag and Whirlpool Dryers
Motor Pulley Comes Loose (continued)
c.) Apply a coating of medium
strength thread lock (Thread lock
242 -part # 4210460) to the entire
length of threads on the blower
shaft. See figure 3.
Apply thread lock
Figure 3
Install pulley and tighten.
d.) Use a crescent wrench or 1 1/8”
open end wrench on the pulley nut
and a ½ square drive ratchet to hold
the blower wheel and tighten. See
figure 4.
1 1/8” Nut
Note: If a torque wrench is available,
the torque specification is 120 in.
lbs. or 10 ft. lbs.
1/2” Square Opening in Fan
Figure 4
Install belt and check.
Note: The belt should not touch the tab on the blower housing, see figure 5.
e.) Install all panels and screws.
f.) Plug in dryer or connect power.
g.) Operate the dryer and check operation.
Figure 5
26
Fabric Care Product Updates
Belt Drive, Top Load Washers with Lid Strike (AKA VMW)
Lid Will Not Lock
Lid Will Not Lock
On the top-load washers, if you receive a lid will not lock complaint, check the installation of
the lid latch mechanism on the door. On some units, the lid latch was installed incorrectly—
on the inside of the latch bracket. The lid latch mechanism must slide over the latch bracket
and secured in place. The thickness of the door latch and bracket is enough to cause problems
with the locking mechanism.
Lid Latch Installed in Incorrect Position
Lid Latch Installed in Correct Position
27
Fabric Care Product Updates
Whirlpool Gas and Electric Dryers With LCD Displays
User Interface Not Responsive or Displays Error Codes
WED97HEXW0
WGD97HEXL0
YWED97HEXR0
Models:
WED97HEXL0
WED97HEXR0
WGD97HEXR0
YWED97HEXW0
WGD97HEXW0
YWED97HEXL0
All Serial Numbers
Customer may experience one or more of the following:
•The LCD display indicates the dryer is running a cycle, but the drum is not spinning.
•The power button will not turn off the display.
•Start/Pause may have no effect.
•The LCD displays “The dryer is experiencing a problem”.
•The display may show one of the following error codes: F6E1, F6E2, F0E0.
NOTE: The dryer may have to be unplugged and plugged back in to exit this mode.
Cause:
The User Interface (UI) is unable to communicate to the Cycle Control Unit (CCU); although,
the CCU can communicate to the UI.
A good way to determine if the dryer has this particular UI issue is to check the following:
•After pressing power, if you open the door and the drum light turns on, the CCU is
correctly detecting that the door is open and sending a command to the UI to turn on
the drum light. This verifies that the UI is receiving this command from the CCU and
turning on the light. It also confirms that the harness between the UI and CCU has
continuity and the physical connections are good.
•However, if the dryer won’t begin a cycle after pressing Start, it’s because the UI isn’t
sending data correctly to the CCU even though everything is physically connected in
the dryer correctly.
Correction:
Order and Install Kit # W10383580. The kit contains a 4 pin RAST Connector (with a Resistor),
a 5 pin RAST Connector (with a Resistor) and an instruction sheet.
28
Fabric Care Product Updates
Whirlpool Gas and Electric Dryers With LCD Displays
User Interface Not Responsive or Displays Error Codes (continued)
P03
P12
Figure 1
Add the 4-pin connector assembly to P12.
Add the 5-pin connector assembly to P03.
Route the resistor assemblies through the guides as illustrated in figure 1.
Figure 2
Tape the two resistor assemblies to the back side of the User Interface using electrical tape
(min 0.5” tape connected on each side). See figure 2.
Run a dry cycle to verify functionality.
29
Fabric Care Product Updates
Classic Direct Drive Top Load Washers
Splashing During Wash/Rinse Cycle
Complaint:
Splashing during wash/rinse cycle.
Resolution:
Increase load size. Wash and Rinse water levels are approximately 7”. The user can adjust the
Wash water level; however, the Rinse level is not user adjustable.
90° Twist Lock
Rinse Level Switch
Wash Level Switch
(User Controlled)
Adjust Rinse pressure switch to
increase rinse water level.
1. Unplug or disconnect power.
2. Remove control panel.
3. Remove rinse pressure switch (the
switch without the shaft). Turn switch
90° to disengage from panel.
4. Using needle nose pliers, turn shaft
on rinse switch CW until it clicks. This
doubles the rinse level from 7” to
~14”.
5. Replace all parts and panels.
6. Plug in washer or reconnect power.
30
Fabric Care Product Updates
VMW Belt Drive Top Load Washers
Washer squeaks/squeals during agitation or spin
Complaint:
VMW washer squeaks/squeals during
agitation and/or spin.
Cause:
This is not suspension related. The seals on
the gear case were not lubricated properly at
the factory.
Resolution:
1. Drop gear case.
2. Gently pull seal back and apply grease
into area under lip of seal between the
spin tube and gear case (Figure 1).
3. Also, gently pull seal back and apply
grease into area under lip of seal between
the agitator shaft and spin tube (Figure 2).
4. Remove (wipe-off) any excess grease
from outside of seals.
Grease Part Number: 8182693
Retest:
If noise continues, replace complete gear
case.
Figure 1
Figure 2
31
Fabric Care Product Updates
Horizon Next Generation
Steam Dryers Filling With Water
WED9270XW0, 1, 2
WED9270XR0, 1, 2
WED9270XL0, 1, 2
WGD9270XW0, 1
Models:
WGD9270XR0, 1
WGD9270XL0, 1
YWED9270XW0, 1, 2
YWED9270XR0, 1, 2
YWED9270XL0, 1, 2
7MWGD9270XR0, 1
7MWGD9270XL0, 1
Serial Numbers:
All Whirlpool Horizon Next Generation steam dryers up to production week M124.
Concern:
Steam dryers are filling with water.
Cause:
Steam valve remains energized if steam cycle
is interrupted (stopped, paused, or door is
opened). This is a Control software issue.
Correction:
Replace the main control—order control by
model number.
Until then, recommend the customer not
interrupt (stop, pause, open door) any steam
cycle. Once started, allow the cycle to run
through until finished. If the cycle is interrupted and excessive water is found in the
drum during the next cycle, unplug or disconnect power to the dryer; and then, reconnect
power and use as recommended.
32
Fabric Care Product Updates
Whirlpool Cabrio and Maytag Bravos Dryers
Beeping Before End-of-Cycle
Complaint:
Nuisance beeping during cycle, or before end-of-cycle, but not at end-of-cycle. This is NOT
Wrinkle Shield tone related.
Resolution:
To stop beeping during cycle, simply turn the Damp Dry Signal to “Off”. Damp Dry beeps when
clothes are 80% dry. This info is in the Use and Care Guide.
Why Use Damp Dry:
Select the Damp Dry Signal to alert you that your clothes are approximately 80% dry. This
useful when you want to remove lightweight items in a mixed load to avoid over-drying or
remove partially dry items that may need ironing.
The Damp Dry Signal is useful when drying bed sheets/linens in a mixed load. When the signal
goes off, open the door to stop the dryer, rearrange the load inside the dryer, close the door
and restart the dryer to finish the drying cycle. Rearranging the load will aid in the dying
process.
NOTE: The Damp Dry Signal is available only with the Automatic Cycles.
Damp Dry Signal
Button
33
Fabric Care Product Updates
Whirlpool and Maytag Top Load HE Washers
Poor Washability
Concern:
Increased service call volume from customers concerned with cycle selection, cycle times and
different sounds they are encountering with their new washer.
Cause:
Consumers have the expectation that this washer will act and sound like their previous machine. Because the installer is the last touch point with the consumer before they use their
washer, it is important for the installer to educate consumers to ensure complete satisfaction
with the new Whirlpool, and Maytag top load washers.
Solution:
If the consumer is available, take a few minutes to familiarize the customer with the Use and
Care Guide and discuss the features of the washer with them. This will aid in setting their
expectations, and eliminating service calls in the future on properly working products.
34
Fabric Care Product Updates
Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers
LCD DIAGNOSTIC SOFTWARE
Diagnostic Home Screen
Error Diagnostic: Access Error Codes, Error History, Quick Diagnostic Test, and Clear All Errors.
Component Activation: Activation and functional testing of system components and sensors.
System Info: Displays model #, serial #, hardware info, and other system variables if available.
Exit Diagnostics: (Not shown) Exits Service Diagnostics and returns to standby mode.
How do we use the LCD software to diagnose problems?
Quick Diagnostics: Performs a quick system level test of the
washer or dryer and displays error results in a dialog box. Test
stops on first error detected. Quick Diagnostics is ideal for identifying washer and dryer issues and verifying entire machine
operation.
Component Activation: When a component is selected from the
menu, a screen appears providing component information, and
if available, attributes related to the component. Component
Activation is a excellent tool for isolating problems and verifying
component operation.
IMPORTANT: It should be common practice to use these LCD
tools before and after repairs are performed.
35
Fabric Care Product Updates
New Whirlpool Cabrio and Maytag Bravos Dryers
New Diagnostic Test Mode
Concern:
The service technicians are unable to access the new Cabrio and Bravos dryers using the old
service diagnostic mode activation. “Press/hold 2-5 seconds, release for 2-5 seconds, Press/
hold 2-5 seconds, release for 2-5 seconds, press/hold 2-5 seconds.”
Solution:
The service diagnostic software and fault/error codes in the new Cabrio and Bravos dryers
have been updated to remain consistent with other current laundry platforms.
To activate the new Diagnostic Test Mode:
1. Be sure the dryer is in Standby mode (plugged-in with all indicators off).
2. Select any three buttons (except POWER) and follow the steps below, using the same
buttons. Remember the buttons and the order that the buttons were pressed.
Within 8 seconds,
• Press and Release the 1st selected button,
• Press and Release the 2nd selected button,
• Press and Release the 3rd selected button;
• Repeat this 3 button sequence 2 more times.
3. If the key sequence was entered successfully, all indicators on the console are illuminated for 5 seconds with “88” (Cabrio) or “888” (Bravos) showing in the “estimated time remaining” display. If there are no saved fault codes, all indicators on the
console will momentarily turn off, and then only the seven segment display will come
back on and display “88” (Cabrio) or “888” (Bravos).
Whirlpool Cabrio
Maytag Bravos
36
Clean Up Updates
New Dishwasher
Global Wash System
WDF530PAY
WDT710PAY
WDF530PLY
WDT770PAY
WDF730PAY
WDT790SAY
WDF750SAY
WDT790SLY
WDT910SAY
2 ½” Console Models
Fully Integrated Door (FID) Models
Start of Production: 8-8-11, Order to Ship: 9-1-11
Global Wash System Features:
•TurboZone Manifold
•Triple Filtration System
•Easy flip open track stops
•Diverter models use only 0.9 gal. of water
•Sound Dampener to reduce vibrations and overall sound levels
•Optical Water Indicator (OWI)
•Single piece plastic toe/kick panel with 1/4 turn fasteners
Global Wash System Specifications:
•Electrical Supply: 120V AC, 60 Hz
•Water Supply Flow Rate: 120 psi maximum, 20 psi minimum
•Water Supply Temperature: 49° C (120° F)
•Water Charge (diverter models): 3.5L (0.9 gal)
37
Clean Up Updates
New Dishwasher
Skywalker Control Board
Fuse Service Check:
F8 = Motor Fuse
F9 = Small/Triac Load Fuse
Check operation of loads during Service Diagnostics Cycle.
•If any of the triac loads work, then F9 Fuse is OK. If all triac loads fail to work, then F9
Fuse could be open. See Resistance Check.
•If Wash Motor does not work, then F8 Fuse could be open. See Resistance Check.
Fuse Resistance Check:
1. Unplug dishwasher or disconnect power.
2. Measure resistance of fuse F8 and/or F9. Fuses are on bottom of control board, but can
be checked from top side (see Meter Check diagram).
- If <3 ohms, then fuse OK.
- IF >3 ohms, then fuse open.
3. If fuse is open, inspect and check resistance of all loads on fuse. If any loads are open,
shorted, or have evidence of overheating or pinched wires, then replace them.
38
Clean Up Updates
Skywalker Power Pin Peninsula Slots & Connector Box
Power Pin Peninsula Slots
Implemented on all Skywalker controls similar to what was done on the Yoda controls.
The peninsula slots open like an “arc tracking fuse” to stop arc tracking activity on the
board instead of relying on the traditional
TCO. Testing shows that the power trace or
peninsula burns open very consistently and
reliably when tracking occurs at the power
connector, or when it originates in the power
& relay circuits above/around the power connector. With the power pin on the peninsula,
the peninsula burns open, and separates the
incoming power pin from the rest of the PC
board. The benefit of this design is that it
eliminates the nuisance tripping associated
with bimetals and TCO’s. These peninsula slots
should “only” open when the board has been
arc tracking and burned a hole in the peninsula.
Connector Box with Flame
Retardant Foam Gasket
W10369575
Skywalker Power Pin
Peninsula Slots (P4)
Connector Box with Flame-rated Foam Gasket
(W10369575)
Add connector box with foam gasket to all
Skywalker and Yoda applications using the
Power Pin Peninsulas. The connector box is a
small cover that snaps onto the housing and
connector brace of the control and covers
the portion of the RAST 5 power connectors
that is not already enclosed by the housing
and connector brace. The connector box and
flame-rated foam gasket is used to contain
any superheated material from leaving the
board and falling on the floor. The connector
box also helps assure that the RAST 5 power
connectors are fully seated. The connector
box and connector brace are critical
elements of the control enclosure (or more
specifically its mating harness connectors);
so service kits are being created for all the
controls that include a spare sample of
the connector brace and connector box,
to make sure the originals are never lost
during service and they obviously need to
be reinstalled with the control is replaced. 39
Clean Up Updates
Eltek Wax Motor
Theory of Operation
With the “push” type thermo actuators, the heat
sensitive substance expands and gradually pushes
the plunger out of the body (approx 60 sec). When
the PTC is de-energized, the wax motor cools down
and the plunger, assisted by a spring, retracts to its
rest position (approximately three minutes).
Service Diagnostics
Wax Motor vs. Solenoid—When the wax motor
is used instead of a solenoid, it may take up to 60
seconds to actuate and up to three minutes to cool
to reset vs. the immediate action of a solenoid. The
time for the wax motor to actuate and reset must be
considered when diagnosing component problems.
Eltek Wax Motor
New Single-Piece Plastic Toe/Kick Panel
Refer to Service Pointer W10422740
for model numbers, install and removal instructions.
Concern:
The new toe/kick panel has an attachment method that is different from the old style metal
panel that was secured by screws.
The new toe/kick panel is fastened to the dishwasher by 2 plastic push-pin style clips that lock
in place with a ¼ turn.
Lock/Unlock Fasteners
¼ turn = Unlock
¼ turn = Lock
40
Clean Up Updates
ProDry™ (w/Fan Assist Operation) vs. non Fan Assist Models
refer to Service Pointer # W10436103
Serial Range: F040 start of production
Model Numbers: See table on next page
Concern:
To understand the two venting designs—and the possible root causes for moisture on cabinets or in
between the inner and outer door panels.
Overview:
There are two vent designs used, fan assist and non fan assist. See figure 1 & 2.
Both venting designs act similar with the exception of the dry cycle.
Wax Motor Seal
Wax Motor
Vent Bezel Seal
Air Inlet Vent
Vent Dampener
Vent Dampener
Fan Motor
No Fan Motor
Vent Tube
No Vent Tube
Figure 1 – ProDry™ w/Fan Assist
Figure 2 – Non Fan Assist
Fan assist models: When ProDry™ is selected, the vent damper closes at the start of the cycle and remains closed throughout the entire wash and rinse cycle. During the dry cycle the vent damper opens
and the fan is energized during the dry portion of the cycle. When the cycle is complete and the clean
indicator is on, the fan will run for an additional 60 minutes with the vent damper open; then, the
vent damper will close and stay closed for an additional five hours.
If ProDry™ is not selected, the vent damper closes at the start of the cycle and remains closed
throughout the entire wash, rinse, and dry cycle–and an additional six hours after the clean indicator
turns on. If the cycle is paused at anytime during the wash or rinse cycle, the vent damper will open
until the cycle is resumed. Once the clean indicator is on and the door is opened for 5 seconds or
more, the vent will not reclose.
Non fan assist models: The vent damper closes at the start of the cycle and remains closed throughout
the entire wash, rinse, and dry cycle—and an additional six hours after the clean indicator turns on.
Once the clean indicator is on and the door is opened for 5 seconds or more, the vent damper will not
reclose.
Correction:
If you experience moisture between the inner and outer door panels, or on cabinets around the air
inlet area of the outer door panel—located near the top left side of the panel (see figure 1), verify that
vent damper is closing by using the service diagnostic routine. The procedure is located in the product
tech sheet.
Verify that wax motor seal and vent bezel seal are not pinched or missing (see figure 2). Verify there
are no leaks around the vent bezel seal allowing moisture past the bezel and into the door panel
area. Verify that vent fan motor is operating by using the service diagnostic routine. The procedure is
located in the product tech sheet.
41
Clean Up
Updatesof Your Service Department
Attention
TECHNICAL For Immediate
 Laundry
Products
Technical
Service
Pointer #: W10436103
ProDry™ (w/Fan
Assist
Operation)
vs. non Fan Assist
Models
SERVICE
Action
Required:
Serial
Range:Mandatory
F040 start of production  Refrigeration Products
 Kitchen
Release Date: July,
2011
POINTER
Model
Numbers: Products
KUDE60FXBL0
KUDE60FXBL1
KUDE60FXBL2
KUDE60FXPA0
KUDE60FXPA1
KUDE60FXPA2
KUDC10FXBL0
KUDC10FXBL1
KUDC10FXBL2
KUDC10FXSS0
KUDC10FXSS1
KUDC10FXSS2
KUDC10FXWH0
KUDC10FXWH1
KUDC10FXWH2
KUDC10IXBL0
KUDC10IXBL1
KUDC10IXBL2
KUDC10IXBL3
KUDC10IXSS0
KUDC10IXSS1
KUDC10IXSS2
KUDC10IXSS3
KUDC10IXWH0
KUDC10IXWH1
KUDC10IXWH2
KUDC10IXWH3
KUDE20FXBL0
KUDE20FXBL1
KUDE20FXBL2
KUDE20FXSS0
KUDE20FXSS1
KUDE20FXSS2
KUDE20FXWH0
KUDE20FXWH1
KUDE20FXWH2
KUDE20IXBL0
KUDE20IXBL1
KUDE20IXBL2
Page 3
Pro Dry Model Number W10195024
KUDE60FXSS0
KUDE60HXSS0
KUDE60FXSS1
KUDE60HXSS1
KUDE60FXSS2
KUDE60HXSS2
KUDE60FXWH0
KUDE60SXSS0
KUDE60FXWH1
KUDE60SXSS1
KUDE60FXWH2
KUDE70FXPA0
Non Pro Dry Model Number W10195031
KUDE20IXSS0
KUDL15FXBL0
KUDE20IXSS1
KUDL15FXBL1
KUDE20IXSS2
KUDL15FXBL2
KUDE20IXWH0
KUDL15FXSS0
KUDE20IXWH1
KUDL15FXSS1
KUDE20IXWH2
KUDL15FXSS2
KUDE40FXBL0
KUDL15FXWH0
KUDE40FXBL1
KUDL15FXWH1
KUDE40FXBL2
KUDL15FXWH2
KUDE40FXBT0
KUDS30CXBL0
KUDE40FXBT1
KUDS30CXBL1
KUDE40FXBT2
KUDS30CXBL2
KUDE40FXPA0
KUDS30CXBL3
KUDE40FXPA1
KUDS30CXSS0
KUDE40FXPA2
KUDS30CXSS1
KUDE40FXSP0
KUDS30CXSS2
KUDE40FXSP1
KUDS30CXSS3
KUDE40FXSP2
KUDS30CXWH0
KUDE40FXSS0
KUDS30CXWH1
KUDE40FXSS1
KUDS30CXWH2
KUDE40FXSS2
KUDS30CXWH3
KUDE40FXWH0
KUDS30FXBL0
KUDE40FXWH1
KUDS30FXBL1
KUDE40FXWH2
KUDS30FXBL2
KUDE48FXBL0
KUDS30FXPA0
KUDE48FXBL1
KUDS30FXPA1
KUDE48FXSS0
KUDS30FXPA2
KUDE48FXSS1
KUDS30FXSS0
KUDE48FXWH0
KUDS30FXSS1
KUDE48FXWH1
KUDS30FXSS2
KUDE50CXSS0
KUDS30FXWH0
KUDE50CXSS1
KUDS30FXWH1
KUDE50CXSS2
KUDS30FXWH2
42
KUDE70FXPA1
KUDE70FXPA2
KUDE70FXSS0
KUDE70FXSS1
KUDE70FXSS2
KUDS30IXBL0
KUDS30IXBL1
KUDS30IXBL2
KUDS30IXBL3
KUDS30IXBT0
KUDS30IXBT1
KUDS30IXBT2
KUDS30IXBT3
KUDS30IXSS0
KUDS30IXSS1
KUDS30IXSS2
KUDS30IXSS3
KUDS30IXWH0
KUDS30IXWH1
KUDS30IXWH2
KUDS30IXWH3
KUDS30SXBL0
KUDS30SXBL1
KUDS30SXSS0
KUDS30SXSS1
KUDS30SXWH0
KUDS30SXWH1
KUDS35FXBL0
KUDS35FXBL1
KUDS35FXBL2
KUDS35FXSS0
KUDS35FXSS1
KUDS35FXSS2
KUDS35FXWH0
KUDS35FXWH1
KUDS35FXWH2
WDF750SAYB0
WDF750SAYM0
WDF750SAYW0
® Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies.
®MAGIC CHEF is a registered trademark of CNA International, used under license. © 2011 All rights reserved.
Clean Up Updates
affresh™ Dishwasher & Disposal Cleaner
refer to Training Pointer # W10388297
Concern:
Phosphate-Free Dishwasher Detergents May Cause
White Film. Most states have been transitioning to
phosphate-free dishwasher detergents that may
leave the dishwasher with odor-causing mineral
build-up and white filming.
Solution:
Use new affresh™ D2 reformulated once a month
along with daily use of new detergent booster (due
out in 8/11) to eliminate odors and mineral build
up—2 tablets in the dishwasher and 1 in the disposal. New affresh has less perfume and more citric acid
for cleaning hard water deposits. The new booster
works as good–if not better–then phosphates and is
a environmentally safe to use.
Door Squeaks When Opening/Closing Door
refer to Installation Pointer # W10409048
Concern:
Customers are complaining of squeaks
when opening and closing the door. Solution:
Installers did not remove the Styrofoam blocks from the rope/link pulleys. Remove and discard blocks from both
sides of dishwasher.
NOTE: This issue only applies to models with Stainless Steel tubs. This issue
is rarely seen in the home
Repeat Procedure on Left Side
43
Clean Up Updates
EZ Slide Tines May Bind
Clips
Concern:
The EZ Slide tines located on
the lower rack may bind due to
hard water deposits.
Clips
Solution:
A drop of rinse aid on each
of the clips will help lubricate
the area and allow the tines
to move back and forth more
freely.
Lower Rack w/EZ Slide Tines
Techline Tips
•Diagnostics—Always run diagnostics and check for error codes. If an error code is present, test the suspect component(s). Replacing the control rarely resolves an error code. •Repeat Calls—Clean Light blinking 7 times. This issue has been addressed in a Service
Pointer and video on Service Matters. However, techs are still replacing controls for this
issue. Refer to Service Pointer # K8178496 (Jan. 05). NOTE: the model numbers are off
because we still make that code in some of the units today •Leaking under the door—This is caused by the spray arm(s) or feed-tube spraying at the
door. This may be caused by a crack in the spray arm, clogged holes deflecting spray at
the door, or the feed-tube not properly seated. If you have a clear dishwasher test door,
this is the time to use it. •Dishes are not drying—If customer is using a rinse aid and the heater is operational,
the washer is usually not the cause. Check water temperature (inside the dishwasher)
for proper supply. Water temp should be ~ 120°. Suggest that before starting the
dishwasher, turn on the hot water faucet at the sink until the water is running hot. TURBO Dry Rinse Agent: Part #W10209291
•Door not closing after replacing door gasket—Stainless Steel tubs only. If possible, close
door and run dishwasher on high temp wash a couple of times. If door is unable to close
completely, wedge door in closed position with a folded dish towel for a day or two until
gasket reforms, or heat gasket with hair dryer to soften and reform gasket.
44
5 = MID LINE
7 = HIGH (GOLD)
9 = HERO (GOLD)
I = IN-SINK
Q = GARBAGE DISPOSER
3 = LOW LINE
1 = OPP
D = DRAWER
T = TOP CONTROLS
4
Series
P = PORTABLE
F = FRONT CONTROLS
T = TRASH COMPACTOR
3
Sub Platform /
Fuel
D = DISHWASHER
2
Platform
0-9
TBD
0-9
5
6
Feature Feature
C = CONTINUOUS FEED (DISPOSER)
Z = STANDARD PLASTIC TUB
S = STAINLESS TUB
P = PLASTIC TALL TUB
7
Size / Key Feature
Completely redesigned model number nomenclature to support kitchen
suites and provide consistency.
• Common, consistent basic model structure across the Whirlpool Brand
kitchen, ability to leverage model numbers to facilitate the purchase
experience.
• Series digit provides trade and consumer with a simple way to pair
product and build suites.
•Use the series to define specialty color placement in model line up
(i.e. Biscuit/Biscuit, Universal Silver), moving from black/stainless
to mono stainless as you step up the line, etc.
•Use to manage suite price points, VBL and feature upgrades.
• Common numbering system defines features important to consumers
(gas/elec, stainless/plastic tub, width, etc.).
• Sustainable – able to accommodate future drop-in models and new
model lines
• “W” as standard Brand identifier; Gold defined as series “7” or “9”.
W = WHR
DISHWASHER
1
Brand
STANDARD
45
F = MONOCHROMATIC SATINA® STEEL
Z = BLACK ON WHITE
J = BLACK ON BISQUE/BISCUIT
C = PURE BISQUE/BISCUIT (CERAN)
L - LOWES
N = NATL ACCTS
S = SEARS
O = BLACK WITH SILVER HANDLE
I = WHITE WITH SILVER HANDLE
X = NO COLOR/PANEL READY
K = MONO STAINLESS W/SS CABINET
L = SATINA (INTRODUCTION PRE-2010) REFRIGERATION
A = MONO SATINA (INTRODUCTION PRE-2010) REFRIGERATION
P = PURE WHITE (CERAN)
SPECIALITY
D = UNIVERSAL SILVER
(NEW INTRODUCTION IN 2010)
K = RETAIL/KEY ACCTS
H = THD
C = CONTRACT
B = BEST BUY
J = 2019
H = 2018
OR DERIVATIVE
M = MONO STAINLESS
U = SATINA® STEEL (NEW INTRODUCTION IN 2010)
G = 2017
X = NO PLUG INCLUDED (DISPOSER)
S = BLACK ON STAINLESS
B = BLACK
T = BISQUE/BISCUIT
W = WHITE
10
Color
F = 2016
E = 2015
D = 2014
B = 2013
A = 2012
9
Year
P = PLUG INCLUDED (DISPOSER)
D = DOUBLE (DRAWER)
S = SINGLE (DRAWER)
C = CONVERTIBLE
A = BASE DISHWASHER MODEL
8
Size / Key Feature /
Derivative
Whirlpool Brand Dishwasher
New Kitchen Model Number Nomenclature
Clean Up Updates
— NOTES —
46
Refrigeration Updates
Broken Ice Chute Tab
See Model Number List (on the following pages)
The tab on the Ice Chute may break
Repair with Ice Dispenser Tab Kit (Part #8201756)
This tab may break Do not break off this tab
Parts Included
1. Ice Door Assy
2. Torsion Spring
3. Pin - Ice Door
4. Steel Door Tab Bracket w/Tape
5. Support clip
6. Dashpot
A Broken Tab installation video is available on Service Matters:
RefrigIceDoorKitforBrokenTabInstallation.wmv
47
Refrigeration Updates
Broken Ice Chute Tab (continued)
Model Numbers for Broken Ice Chute Tab
ASD2511WRB
ED22TQXEN
ED2FHGXSB
ED2SHAXNB
ED5HHAXVB
ASD2520WRB
ED22TQXGN
ED2FTGXKQ
ED2SHEXMQ
ED5HHEXTB
ASD2522VRB
ED22UEXHT
ED2FVGXSS
ED2SHEXXB
ED5HHGXNL
ASD2522WEB
ED22UQXGW
ED2GHEXNB
ED2SHGXMQ
ED5HHGXTQ
ASD2522WRB
ED25CEXJB
ED2GHGXMB
ED2VHEXSB
ED5HVAXVL
ASD2523WRB
ED25CQXFB
ED2GPWXKW
ED2VHEXTB
ED5HVEXVB
ASD2524VEB
ED25CQXHB
ED2GTGXKQ
ED2VHEXVB
ED5JHAXML
CS20TKXNQ
ED25DQXFB
ED2GTKXNQ
ED2VHGXMB
ED5JHAXTB
CS22AEXHW
ED25LFXGB
ED2GTMXRQ
ED2YHGXLQ
ED5JHEXTB
CS22AFXKB
ED25LFXHB
ED2GTQXKQ
ED5CHGXKQ
ED5JHGXRB
CS22CFXTB
ED25PEXHB
ED2GVEXVD
ED5CHQXKB
ED5JHGXRL
CS22TKXNQ
ED25PQXFN
ED2HBEXTB
ED5CHQXTB
ED5JVAXTB
CS25AEXHW
ED25QFXHB
ED2HHEXVB
ED5CHQXVB
ED5JVEXTB
CS25AFXKQ
ED25RFXFB
ED2HHKXTS
ED5DHEXWB
ED5KVEXVB
CS25CFXTQ
ED25RQXFN
ED2JHAXTB
ED5FFGXSL
ED5LDEXWB
DDSF136DSS
ED25TEXEN
ED2JHEXTS
ED5FHAXNB
ED5LHAXMB
EC3JHAXRL
ED25TQXEW
ED2JHGXRB
ED5FHAXSA
ED5LHAXWB
EC3JHAXRL1
ED25TQXGN
ED2KHAXVA
ED5FHAXVA
ED5LHEXTD
EC3JHAXRS
ED25UEXHT
ED2KVEXVB
ED5FHEXKQ
ED5LHGXNB
EC3JHAXRS1
ED25UQXGW
ED2LDEXWB
ED5FHEXMB
ED5LTAXVB
ED0GTKXKQ
ED27DQXFB
ED2LHAXMB
ED5FHEXNB
ED5LVAXVB
ED0GTQXKQ
ED27PEXHB
ED2LHEXTD
ED5FHEXSB
ED5LVAXWB
ED20TKXFN
ED27PQXEN
ED2NHAXNT
ED5FHEXTB
ED5NHAXNB
ED20TQXEN
ED27QFXHB
ED2NHEXMB
ED5FHEXVB
ED5NHEXMB
ED20TQXFN
ED2CHGXKQ
ED2NHEXNB
ED5FHGXKB
ED5NHEXNB
ED20ZKXFN
ED2CHQXKB
ED2NHGXMQ
ED5FHGXNQ
ED5NHGXMQ
ED22CQXHB
ED2CHQXTB
ED2NHGXNQ
ED5FHGXSB
ED5NHGXNQ
ED22CQXJB
ED2CHQXVB
ED2NHGXRL
ED5FTGXKQ
ED5NHGXRL
ED22DKXFW
ED2DHEXWB
ED2NHGXTL
ED5FVAXWL
ED5NHGXTL
ED22DQXFW
ED2FHAXNB
ED2NHGXVB
ED5FVEXSS
ED5NHGXVB
ED22GWXFT
ED2FHAXSB
ED2NTGXLQ
ED5FVGXSS
ED5NTGXLQ
ED22LFXGB
ED2FHAXST
ED2NTGXMQ
ED5GHEXNB
ED5NTQXKQ
ED22LFXHB
ED2FHEXLQ
ED2NTQXKQ
ED5GHGXMB
ED5PBAXVA
ED22PEXHB
ED2FHEXMB
ED2PBEXTB
ED5GTFXKQ
ED5PBEXTB
ED22PKXFN
ED2FHEXNB
ED2PHAXRB
ED5GTGXKQ
ED5PHAXMB
ED22PQXFN
ED2FHEXSB
ED2PHEXMB
ED5GTNXMQ
ED5PHAXRB
ED22QFXHB
ED2FHEXTB
ED2PHEXNB
ED5GTQXKQ
ED5PHAXSB
ED22RFXFB
ED2FHEXVB
ED2PHEXRB
ED5GVEXVD
ED5PHEXMB
ED2SHAXMB
ED5HBEXTB
ED5PHEXNL
ED22TEXHN
ED2FHGXKB
All Colors/All Engineering Dash Numbers
48
Refrigeration Updates
Broken Ice Chute Tab (continued)
Model Numbers for Broken Ice Chute Tab
ED5PHEXRB
GC5CHAXNB
GD5FVAXVA
GS5SHAXSA
KSBS25IVBL
ED5PVEXVS
GC5SHAXVA
GD5LHGXKB
GS5SHAXTB
KSCK23FVBL
ED5PVEXWS
GC5SHEXNB
GD5LHGXLB
GS5SHGXKB
KSCK25FVBL
ED5RHAXNB
GC5SHGXKB
GD5NHAXMB
GS5SHGXLB
KSCS22QFAL
ED5RHEXMQ
GC5SHGXLB
GD5NHGXKQ
GS5SVAXVA
KSCS23FSBL
ED5RHEXNL
GC5THEXNB
GD5NHGXLQ
GS5VHAXWA
KSCS23INBL
ED5RHEXTL
GC5THGXKB
GD5PHAXLB
GS6QHAXKQ
KSCS25FJSS
ED5RHGXMQ
GC5THGXLB
GD5PHAXMS
GS6SHANKB
KSCS25FKBL
ED5SHAXMB
GD22DCXHB
GD5PHAXRL
GS6SHANLB
KSCS25FSBL
ED5SHAXNB
GD22DFXFB
GD5QHAXKQ
GS6SHAXKB
KSCS25INBL
ED5SHEXB
GD22DKXHW
GD5RHAXMB
GS6SHAXLB
KSCS25ISWH
ED5SHEXKQ
GD22DQXFW
GD5RHAXNB
GS6SHAXMB
KSCS25MSMS
ED5SHEXMQ
GD22SFXHS
GD5RHAXRB
GS6SHAXNB
KSCS25MTMK
ED5SHEXXL
GD25BFCHB
GD5RHAXSB
GS6SHEXMB
KSCS25QFAL
ED5SHGXMQ
GD25DCXHS
GD5RHAXTB
GS6SHEXNB
KSCS27QFAL
ED5THAXMS
GD25DFXFB
GD5RVAXVA
ID2GFGXRS
KSFS25FJBL
ED5VBEXTB
GD25DIXHB
GD5SHAXKB
ID2HHEXTS
KSFS25FKBL
ED5VHAXVB
GD25DIXHW
GD5SHAXLB
ID3CHEXVQ
KSRA22CNBL
ED5VHEXRB
GD25DQXFW
GD5SHAXMB
ID3CHEXWQ
KSRA22FKBL
ED5VHEXSB
GD25FFCHB
GD5SHAXNB
ID5GFGXRQ
KSRA22ILBL
ED5VHEXTB
GD25SFCHS
GD5SHGXKB
ID5HHEXTQ
KSRA22KKBL
ED5VHEXVB
GD25YFXHW
GD5SHGXLB
ID5HHEXVQ
KSRA22KNSS
ED5VHGXMB
GD27DFXFB
GD5THGXKS
ID5HHEXWQ
KSRA25CNBL
ED5YHEXMB
GD27DIXHB
GD5YHAXNL
INQ225300
KSRA25FKBL
ED5YHGXLQ
GD27DQXFW
GD5YHAXTL
INS204300
KSRA25ILBL
ED7FHEXMB
GD27YFXHW
GD5YHEXLS
IRQ226300
KSRA25KKBL
ED7FHGXKQ
GD2LHGXKB
GS2KVAXVS
IS22AGXTQ
KSRA25KNSS
ED7FHGXKT
GD2NHAXMB
GS2SHAXKB
IS25AFXRD
KSRA25PNBL
ES2FHAXSA
GD2NHGXKQ
GS2SHAXLB
IS25AGXRQ
KSRB22FGBL
ES5DVAXWA
GD2NHGXKQ
GS2SHAXMB
IS25CFXTQ
KSRB22FHBL
ES5FHAXSA
GD2NHGXLQ
GS2SHAXNB
KSBP23INSS
KSRB22FKBL
ES5LHAXSA
GD2SHAXKB
GS2SHAXSB
KSBP25FJSS
KSRB22FNSS
ES5PHAXSB
GD2SHAXLB
GS2SHEXMB
KSBP25FKSS
KSRB22FRBX
ES5PVAXWA
GD2SHAXMB
GS2SHEXNB
KSBP25INBL
KSRB22FTBX
GC3CHAXNB
GD2SHAXNB
GS2SHGXKB
KSBP25IVSS
KSRB22QGSS
GC3JHAXTB
GD2SHGXKB
GS2SHGXLB
KSBS23INBL
KSRB25FGBT
GC3PHEXNB
GD2SHGXLB
GS2SHKXNQ
KSBS25FJBL
KSRB25FHBL
GC3SHAXVA
GD2SHKXKQ
GS5DHAXVA
KSBS25FKBL
KSRB25FKBL
GC3SHEXNB
GD5DHAXVA
All Colors/All Engineering Dash Numbers
GS5SHAXNB
KSBS25INBL
KSRB25FNSS
49
Refrigeration Updates
Broken Ice Chute Tab (continued)
Model Numbers for Broken Ice Chute Tab
KSRB25FRBX
KSRP25FTBL
KSRX25FTBL
RS25AQXFN
KSRB25FTBX
KSRS22KGAL
KSRX25FVBL
RS25AQXGN
KSRB25QGSS
KSRS22QFAL
KSRY25CRMS
RS25AQXKQ
KSRB27FGBL
KSRS22QGAL
MCD2358WEB
RS25CFXTQ
KSRB27FHBL
KSRS25CHBL
MSD2242VEB
RS25CGXTD
KSRB27QGSS
KSRS25CKBL
MSD2254VEA
SS22AEXHW
KSRC25FVBL
KSRS25CNBL
MSD2254VEY
SS22AFXKQ
KSRD22FKBL
KSRS25FGAL
MSD2258KEB
SS22AQXKQ
KSRD22FTBL
KSRS25IHBL
MSD2258KGB
SS25AEXHW
KSRD25FKBL
KSRS25IKBL
MSD2269KEA
SS25AFXKQ
KSRD27FKBT
KSRS25ILBL
MSD2269KEY
SS25AFXLQ
KSRE22FHBT
KSRS25KGAL
MSD2272VEB
SS25AFXMQ
KSRE25FHBT
KSRS25PNBL
MSD2272WEW
SS25AQXHW
KSRE27FHBT
KSRS25QFAL
MSD2274VEA
SS25HFXLS
KSRG22FKBL
KSRS25QGAL
MSD2530WEB
SS27AQXHW
KSRG22FTBL
KSRS27CNBL
MSD2550VEB
TS22AEXHW
KSRG25FKBL
KSRS27FGAL
MSD2552VEA
TS22AFXKQ
KSRG25FTBL
KSRS27IHBL
MSD2553WEB
TS22AGXNQ
KSRG25FVBL
KSRS27IKBL
MSD2554VEA
TS22AQXDW
KSRG27FKBL
KSRS27ILBL
MSD2572VEB
TS22AQXGN
KSRI22FNBL
KSRS27QFBL
MSD2573VEB
TS22CFXTQ
KSRI25FNBL
KSRS27QGAL
MSD2574VEA
TS25AEXHW
KSRJ22CNBL
KSRT25FTBT
MSD2576VEA
TS25AFXHW
KSRJ22IMST
KSRT25FWBL
MSD2578VEB
TS25AFXKQ
KSRJ25CNBL
KSRU22FKBL
MSD2658KES
TS25AGXNQ
KSRJ25IMST
KSRU25CRBL
MSD2658KGB
TS25AGXRD
KSRK22ILBL
KSRU25FKBL
MSD2669KEA
TS25CFXTQ
KSRK22XLBL
KSRU27CRBL
RS20AQXFN
TS25CGXTD
KSRK25FVBL
KSRV22FVBL
RS20DKXFW
VCSF136DSS
KSRK25ILBL
KSRV25FHBL
RS20EKXEW
WSR25D2RYW
KSRK25XLBL
KSRW22FHBL
RS22AGXTQ
WSR25DRRYB
KSRL25FRBL
KSRW25CRSS
RS22AQXFN
KSRL25FTBL
KSRW25CSMS
RS22AQXGN
KSRP22FNBL
KSRW25FHBL
RS22AQXKQ
KSRP22FSBL
KSRX22FNBL
RS22CFXTQ
KSRP22FTBL
KSRX22FSBL
RS25AEXLQ
KSRP22KFAL
KSRX22FTBL
RS25AFXMQ
KSRP25FNBL
KSRX25FNBL
RS25AFXRD
KSRP25FSBL
KSRX25FSBL
All Colors/All Engineering Dash Numbers
RS25AGXNQ
50
Refrigeration Updates
SxS Freezer Door Consolidation
F.Y.I. Currently Whirlpool is undergoing a “stock reduction” project for Side-by-Side Freezer
Doors. The program will be consolidating door designs to reduce inventories. Door kit will be
constructed with many of the dispenser components not included in the kits.
A Replacement Freezer Door video is available on Service Matters:
RefrigReplacementFreezerDoorConsolidation.wmv
KitchenAid SXS Refrigerator – Ice Cubes in Bottom of Freezer
Models: KSRJ25FX*00, KSRL25FX*00, KSD2559XEM*00
* All Colors
Concern:
Ice cubes fall between ice door and ice bin and collect in the bottom of the freezer section.
Solution:
Order a new (larger) Ice Container (Part # W10428889), and a new Ice stripper blade, (Part #
W10286877), with a larger deflector plate.
NEW
OLD
Ice Container
New and Old Stripper Blade
51
Refrigeration Updates
KitchenAid & Whirlpool Measured Fill Calibration Procedure
French Door/Double Door and SxS Models:
GSS30C6EY*0, GSS30C7EY*0
KFXS25RY**0, KSF26C4XY**0, KSC23C8EY**0,
KSC23C9EY**0, KSC24C8EY**0, KSO24C8EY**0, KSF26C6XY**0, KSF26C7XY**0
Code Date: HR109 to HR135 (March 2011)
Concern: The Smart Valve currently used in the refrigerator models listed is being phased out and replaced by a new flow washer that uses a timed fill process.
Solution: It may be necessary to adjust the fill to compensate for low water pressure.
A calibration video is available on Service Matters:
RefrigFieldCalibrationforMeasuredFillDispenser.wmv
Service Pointers that also address this Issue:
W10405575 and W10405576
To Calibrate:
Press SW1 and SW2 simultaneously for 3 seconds.
Release both buttons when you hear the CHIME indicator.
The display will show 01 to indicate the control is in step 1 of the diagnostics routine.
Toggle SW4 or SW5 to advance to Step 49.
Note: When you stop on a step, the step number will quickly illuminate and the step value continually flashes.
Enter a measured fill of 8 OZ. Fill a measuring cup.
If the volume is more or less than the selected amount, calibration is needed.
Note: The default setting for step 49 is either 31 ml/sec ( 1.05 oz/sec) or
35 ml/sec (1.2 oz/sec).
This value can be changed in whole number increments of 1 ml/sec (.03 oz).
To calibrate the measured fill feature, this value needs to match the
actual flow rate of the product.
Continued on next page.
52
Refrigeration Updates
KitchenAid & Whirlpool Measured Fill Calibration Procedure (cont.)
Exit out of service mode and check the accuracy of the fill.
Repeat the process until the measured fill is accurate.
For under filling: The value in step 49 needs to be set lower.
Press SW2 to decrease the number which increases the volume.
For overfilling: The value needs to be set higher.
Press SW3 to increase the number which decreases the volume.
To exit Diagnostics and lock in the new setting:
Press SW1 and SW2 simultaneously for 3 seconds.
Note: Always check calibration after replacing any component associated with the water dispenser system.
Whirlpool SXS Refrigerators Produce Too Much Ice
GSF26C4EX*00, GSF26C5EX*00,
GSS26C4XX*00, GSS26C5XX*00, WSF26C3EX*00
Code Date: HRY01 – HR040
Concern: Refrigerator continues to produce ice even though the ice bin is full.
Cause: If the touch-pad is in the “Lock-Out” mode and the unit loses power (the “Lock-Out
feature is cancelled out during a power lose), once power is restored, the ice maker will
constantly make ice and not shut off unless the unit is programmed back into the “Lock-Out”
mode and then again programmed to the Unlock position.
Solution: A software revision has been implemented into the control. Order a new control
board (Part # W10419171).
53
Refrigeration Updates
Top Mount Refrigerator Door Handles Hitting
Handles making contactConcern: Refrigerator and Freezer door handles hit when closing the door.
Solution: Remove Freezer door.
Add an additional plastic washer (Part # W10428962) to the top of the center hinge.
Note: A Shim Kit for Top Mount refrigerators has been developed for use with door reversal
and alignment.
2
2
2
2
W10428962 Shim Kit consists of:
Shims Part # 2201567
Shims Part # 2201566
Washers Part # 487576
Washers Part # 487802
Open and close freezer door to check for proper clearance.
54
Refrigeration Updates
Refrigerator Gasket Seal Check
FYI: Prior to door swing reversal or adjustment, the gasket may become pinched or compressed. Consequently, when the door swing is reversed, the door gasket may not seal
properly due to the compression of the seal.
Solution: If the gasket doesn’t seal, use a hair dryer or heat gun to heat the gasket. Expand
the gasket and reform it to its original thickness.
After the gasket has been reformed into a uniform thickness, remove the heat and allow the
seal to cool prior to opening and closing the door.
55
Refrigeration Updates
Maytag and Whirlpool
Door Reversal Kit being shipped with Refrigerators
Models:
Whirlpool Door Reversal
Kit # W10395148
WRT359SFY*
WRT3L9SZY*
WRT579SMY*
WRT311SFY*
WRT351SMY*
WRT3L1SZY*
WRT571SMY*
WRT5L1SMY*
WRT108TFY*
WRT138TFY*
WRT1L1TZY*
Maytag Door Reversal
Kit # W10395148
M9BXXGMY*
M1BXXGMY*
M1BXXLZY*
* All Colors
FYI: A Door Reversal kit containing a badge, screws and a scraper to use when reversing the
door swing on Whirlpool and Maytag refrigerators is now shipped with the unit.
Kits will be attached to the Use and Care Manual.
56
Refrigeration Updates
Crispers and Pans Difficult to Pull Out of Refrigerator
Models:
WRT351SFY*0, WRT359SFY*0, WRT1L1TZY*0, WRT311SFY*0, WRT108TFY*0
WRT138TFY*0, M1TXEGMY*0
Concern: Crispers and pans do not glide smoothly when they are pulled open.
Solution: Add a light coating of Silicone grease Part # 542638 to the bottom side of the outside edge of the pans.
57
Refrigeration Updates
Refrigerator Compartment Freezing
Models:
Amana
A1RXNGFY*00
A9RXNGFY*00
Maytag
M1TXEGMY*00
Whirlpool
WRT108TFY*00
WRT138TFY*00
WRT1L1TZY*00
WRT311SFY*00
WRT351SFY*00
WRT359SFY*00
WRT3L1SZY*00
WRT3L9SZY*00
* All Colors
Code Dates: VS11 – VS27 (March, 2011 to July, 2011)
Concern: Foods are freezing in my refrigerator.
Cause: The location and placement of the thermostatic bulb is critical. Early production of
thermostat model refrigerators had the bulb mounted in the wrong position. The Thermostat
must be placed directly in the EPS air channel from the Air Diffuser (located on back wall).
Incorrect Positioning
Correct Positioning
58
Refrigeration Updates
Maytag and Whirlpool New EZ-Connect IceMaker Kit
Models:
M1BXXLZY*0, WRT3L9SZY*0, WRT1L1TZY*0, WRT3L1SZY*0
F.Y.I. A new EZ connect - Ice Maker kit is available for the models listed. Part number for the
new kit is W10365049. (Sales # ECKMFEZ1).
An Installation video is available on Service Matters:
RefrigEZConnectIceMaker.wmv
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Refrigeration Updates
In-Door-Ice (IDI) Refrigerators
The current In-Door-Ice maker module is being replaced with a new design ice maker. The
new ice maker will directly replace the current model.
This quality improvement includes:
•Open contacts to sealed switches to reduce the chance of contamination.
•A stronger 1-piece gear replaces the 2-piece snap together gear assembly
•More reliable Molex connector replaces the current Edge card connector
Current Design
W10272869 Large Cube
W10272870 Small Cube
New Design
W10377197 Large Cube
W10377153 Small Cube
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Refrigeration Updates
Side by Side Refrigerators
Model: GC3SHAXVS03
(504 total units)
Code Date: Units built between S04027119 – S04027624 (October, 2010)
Test model refrigerators featuring a new “no-oil” compressor and an inverter have been
built and placed across the United States. Engineering does not want the compressor or the
inverter serviced on these units.
Any product requiring replacement of one or both of these components should be exchanged. All parts and products need to be returned to the manufacturer for analysis.
Call the Tech Line (1-800-832-7174) for return information.
Inverter
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Compressor
Refrigeration Updates
New Drain Pump for 50# Ice Maker
• Larger pump discharge tube
• Drain tube going from 3/8” to ½” ID, corrugated tube with molded end similar to
dish
• Higher torque motor
• Completely encapsulated control board for moisture protection
• Larger reservoir (insulated)
• Larger check valve and relocated to reservoir inlet
• Ice bin to pump tube Santoprene (eliminate condensation)
• Increased pump flow rate by approximately 2:1
• Pump mounted on same foot print as current pump for drop in on today’s unit
An Ice Maker Installation video is available on Service Matters:
50Lbs_IceMakerInstallation.wmv
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Service Pointer Index
Cooking
BRAND & ID#
Whirlpool, KitchenAid
4317445A
Whirlpool, KitchenAid
4317445B
DESCRIPTION
DATE ISSUED
Built-In Single and Double Ovens
Oven doesn’t work after Self Clean Cycle
01/11
Built-In Single and Double Ovens
Oven doesn’t work after Self Clean Cycle
03/11
KitchenAid, Jenn-Air
W10406260
Single Built-In Microwave Ovens and Built-In Microwave Combination Ovens
Microwave will not pop popcorn
03/11
Estate & Magic Chef
W10407113
Standing Clean Gas Freestanding Range
Strange irritating noise coming from the gas oven all the time
03/11
Amana, IKEA, Maytag & Whirlpool
W10412749
Built-In, Drop-In, and Slide-In Ovens
“PF” error code and/or slow running clock
04/11
KitchenAid, Jenn-Air
W10406260A
Single Built-In Microwave Ovens and Built-In Microwave Combination Ovens
Microwave will not pop popcorn
06/11
BRAND & ID#
DESCRIPTION
Whirlpool, Maytag
W10393859 Whirlpool, Maytag
W10407349 Fabric Care
DATE ISSUED
Front Load Direct Drive Washers
No Spin or Wet Clothes Complaint
02/11
Cabrio and Bravos 4.0 cu. ft. Dryers
Motor Pulley Comes Loose
03/11
Crosley, Matyag, Whirlpool
W10405379 HE Top Load Belt Drive Washers (VMW)
Design Change - Elimination of Counter Weight
03/11
Whirlpool, Maytag
W10404630 03/11
Duet & Maxima Direct Drive, Front Load Washers
Selector Knob Breaks
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BRAND & ID#
DESCRIPTION
Whirlpool
W10403266 Duet Front Load Direct Drive Dryers With LCD Displays
User Interface Not Responsive or Displays Error Codes
04/11
Amana, Estate, Crosley, Maytag, Whirlpool
W10410553 Classic Dryer, Console-lint screen on top
Drum may not ride on front panel bearing block
04/11
Whirlpool, Maytag
W10411107 Top Load Washers
Broken Lid Lock
05/11
Whirlpool
W10434798 Horizon Next Generation Steam Dryers
Steam Dryers Filling With Water
06/11
Whirlpool, Maytag, Amana, Roper
W10432280 All Dryers With Steam Feature
Rubber Seal in W10206708 Hose Kit for “Y” Connector
06/11
BRAND & ID#
DESCRIPTION
DATE ISSUED
Clean-Up
KitchenAid
W10398386 Tall Tub Dishwashers
Revised Control for Cycle Stopping Issue
Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana, Roper, Admiral, Magic Chef
W10388297 All Dishwashers
Phosphate-Free Dishwasher Detergents May Cause White Film
DATE ISSUED
02/11
03/11
Amana, Crosley, Estate, Magic Chef, Maytag, Whirlpool
W10402734 Tall Tub Dishwashers
New Revised Control for Cycle Draining Issue
03/11
Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana, Roper
W10422740 Undercounter Dishwasher
Single PVC Toe/Kick Panel and Plastic Rentention Clips
07/11
KitchenAid
W10436103 Undercounter Dishwasher
ProDry™ (with Fan Assist Operation) vs. non Fan Assist Models
07/11
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BRAND & ID#
Whirlpool, Maytag
R8178825 Whirlpool
R-W10375898 DESCRIPTION
Refrigeration
DATE ISSUED
26’ SXS Refrigerators
New Global Design Platform/Location of Water Line Connections
02/11
SXS XXL Refrigerators
Water Filter Housing/Door Misaligned
02/11
Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana
W10365447 Bottom Mount Refrigerator Freezers w/Ice & Water Dispenser in Door
Design Change-Ice door solenoid eliminated
03/11
Amana, KitchenAid, Maytag, Whirlpool
W10403998 25’ SXS Refrigerators
Adaptive Defrost Control failure may cause multiple complaints
03/11
Whirlpool
W10407529 Sidekick Refrigerator and Freezer
Missing Screws Needed for Bracket Installation
04/11
Amana, Jenn-Air, KitchenAid, Maytag, Whirlpool
W10407539 Bottom Mount Refrigerators
Compressor Design Change
04/11
KitchenAid
W10405576 French Door/Double Drawer Refrigerator
Calibrating Measured Fill
04/11
KitchenAid
W10405575 SXS Refrigerators With Measured Fill Feature
Measured fill volume does not match selected amount
04/11
Amana, Jenn-Air, KitchenAid, Maytag, Whirlpool
W10407372 Bottom Mount Refrigerators
Clogging Defrost Drain
04/11
Amana, KitchenAid, Maytag, Whirlpool
W10396999 22 and 25’ SXS Refrigerators
Packaging film residue adheres to painted surface
04/11
Whirlpool
W10407521 20’ Upright Freezers
Door Gasket Drooping/Sagging
05/11
Jenn-Air, KitchenAid
W10407535 Double Drawer Under Counter Refrigerator
Wire Harness Tears, Frays, or Breaks
05/11
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BRAND & ID#
Delivery and Installation
DESCRIPTION
DATE ISSUED
Whirlpool, Maytag
W10412831 Top Load Washers
Increased service call volume from customers concerned with cycle selection, cycle times and the different sound they are encountering. 05/11
Whirlpool, Maytag
W10419092 Top Load Washers
Increased service call volume from customers concerned with cycle selection, cycle times and the different sound they are encountering. 05/11
Whirlpool, Maytag, Amana, Roper
W10432291 All Dryers With Steam Feature
Rubber Seal in W10206708 Hose Kit for “Y” Connector
06/11
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TRAINING EVALUATION
Please use this page as a reminder to provide us with feedback on today’s
meeting.
Complete the online evaluation form, located on the Service Matters website @:
www.servicematters.com
Go to Service Resources > Field Service Support > Training Evaluation Form
Instructor’s Name:
Today’s Training Date:
67