Remote Deposit Complete User Manual.

Enterprise Payment Solutions

Remote Deposit Complete

Remote Deposit Complete (New User Interface) Handbook

© 1999-2014 Jack Henry & Associates, Inc.

All rights reserved. Information in this document is subject to change without notice.

Printed in the United States of America.

No part of this document may be copied, reproduced, stored in a retrieval system, displayed, distributed or transmitted in any form or any means whatsoever

(electronic, mechanical or otherwise), including by photocopying or recording for any purpose, without the prior written permission of Jack Henry & Associates, Inc.

Making unauthorized copies of this document for any purpose other than your own personal use is a violation of United States copyright laws.

Any unauthorized use of Jack Henry & Associates, Inc.’s trademarks and service marks is strictly prohibited. The following marks are registered and unregistered trademarks and service marks of Jack Henry & Associates, Inc.:

Enterprise Payment Solutions™; Jack Henry & Associates, Inc.

®

; ProfitStars

®

; Remote Deposit Complete™

Other Trademarks

Various other trademarks and service marks used or referenced in this document are the property of their respective companies/owners

:

Microsoft, Windows, Windows NT, Windows Vista, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Adobe and Acrobat Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Canon USA trademarks, logos, and service marks and those trademarks, logos, and service marks licensed to Canon USA by Canon Inc. including but not limited to Canon logo, are registered and unregistered marks of Canon USA or Canon Inc.

Digital Check trademarks, logos, and service marks are registered marks of Digital Check and Digital Check Corp.

RDM, the RDM logo, EC6000i, EC7000i, and ITMS are trademarks of RDM Corporation.

Panini is a registered trademark of Panini S.p.A.

Unisys trademarks, logos, and service marks are registered marks of the Unisys Corporation.

Contents

Introduction ................................................................................................................................ 1

System Requirements .................................................................................................... 1

Internet Security Settings .................................................................................... 2

Privileges and Roles ........................................................................................... 4

Available Resources ........................................................................................... 4

Process Workflow ........................................................................................................... 5

Session Timeouts ........................................................................................................... 5

Logging In .................................................................................................................................. 6

Creating a Secret Question ............................................................................................ 7

Choosing an Identification Phrase .................................................................................. 8

Installing Device Control ............................................................................................................ 9

Working with Remote Deposit Complete ...................................................................................15

Detecting Duplicate Items ..............................................................................................16

The Open Deposits Page ..............................................................................................16

Creating a New Deposit .....................................................................................19

The Deposit View Page......................................................................................21

The Data Entry View Page .................................................................................27

Adding to a Deposit .......................................................................................................32

Closing Deposits for Processing ....................................................................................33

Deleting a Deposit .........................................................................................................35

Notifications ...................................................................................................................36

The Transaction Status Summary .............................................................................................38

Editing Approved Transaction Amounts .........................................................................40

Editing Effective Dates .......................................................................................42

Voiding Transactions .....................................................................................................44

Deposit Results Report ..................................................................................................48

Viewing Transaction Details ...............................................................................50

Viewing Event Details ........................................................................................54

Exporting a Report .............................................................................................55

Scanner Device Control ............................................................................................................56

Device Control Indicators...............................................................................................56

Remote Deposit Complete (New User Interface) Handbook i

© 1999-2014 Jack Henry & Associates, Inc.®

Remote Deposit Complete July 2014

Status Messages and Alerts ..............................................................................58

Changing a Scanner ......................................................................................................59

Uninstalling a Scanner ...................................................................................................61

Remote Deposit Complete (New User Interface) Handbook ii



Introduction

The Remote Deposit Complete Handbook is a guide for all users who process transactions through the application. The Remote Deposit Complete application provides the ability to process your customers’ checks through high-speed or single-check scanners to convert them to electronic image transactions and later be credited to the proper bank account(s). The system will also detect duplicate transactions.

Optional features available with this application include the following.

• Keyed data entry with or without additional custom fields.

• Custom Batch ID.

• Deposit Slip ID number.

• Adjustment limit.

• Default payment type.

• A deposit for each batch. Deposits can consist of multiple batches of checks (the default option), or each batch of checks can be a separate deposit. ACH items will be deposited separately from Check 21 items.

NOTE: Your menu options may differ slightly from those pictured throughout this document.

System Requirements

The following components are required for working with the EPS application(s).

For Microsoft

®

Windows

®

:

• Windows Vista

®

(except Starter or Home Basic): Microsoft Internet Explorer

®

8 and

9.

• Windows 7: Microsoft Internet Explorer 8, 9,10, and 11.

• Windows 8: Microsoft Internet Explorer 10.

• Windows 8.1, update 1: Microsoft Internet Explorer 11.

• High-speed Internet connection.

The following scanners support this application’s features.

Scanner Model Supported

Remote Deposit Complete (New User Interface) Handbook

1



Scanner Model Supported

Panini

®

I:Deal

®

WI: Deal

My Vision X

Vision X

Digital Check

®

CX30

TS230

TS240

RDM

®

EC7000i

EC7500i

Epson

®

Capture One TMS 1000

Unisys Burroughs

®

Micro EX

Pro

Value

Internet Security Settings

A user will need to ensure that the Merchant Portal URL is added to the Trusted Sites option in

Internet Settings. Use the following steps to add the website to your Trusted Sites.

1. Open Internet Explorer. From the top navigational menu, select Tools | Internet

Options.

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PTIONS

2. From the tabs at the top of the Internet Options window, select Security.


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3. Select the Trusted Sites icon to activate the Sites option. Select Sites.

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ITES

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NDER

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RUSTED

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ITES

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ATEGORY

4. The Trusted Sites window displays. In the Add this website to the zone field, enter the

URL: https://ssl.selectpayment.com

and select Add.


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5. Select Close at the bottom of the Trusted sites window.

6. Select OK from the bottom of the Internet Options window.

Privileges and Roles

The Admin user will need to assign either the RDC User or RDC Admin role in order for you to access this application. The following roles are within the Customer Services privilege.

Privilege

Customer Services

Customer Services

Role Description

RDC Admin: Full access to both roles.

Create, scan, and submit items as a transaction.

RDC User: Limited access to both roles.

Create and scan items, but not submit them as a transaction.

NOTE: The RDC Admin role does not grant you Administrator privileges, only the ability to submit transaction items for processing.

For a complete walkthrough about assigning privileges and roles, see the User Administrator

Handbook for instructions.

Available Resources

If you have questions about using the Remote Deposit Complete application, please contact your first line of support for more information.

For a complete guide on how to run reports using the information processed with the application, please see the User Reports Handbook for instructions.


4



Process Workflow

The below figure describes the process for making a deposit using Remote Deposit Complete.

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ORKFLOW

Session Timeouts

The system will automatically log off a user who has been inactive for at least 30 minutes. A

Session Timeout Warning appears two minutes before the user is set to be logged out to give them an opportunity to remain logged in. Click OK to remain logged in.

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Logging In

Your Admin user will provide you with a URL address as a route of accessing the application.

Save this URL to your favorites, as it is a route of access into the system. This URL address is also referred to as the Merchant Portal. A user name, a temporary password, and company name will also be provided so that you may log in to the system. Only the passwords are casesensitive.

1.

Once at the provided URL address, complete the User Name, Password, and

Company fields. Click Login.

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OGIN

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2.

The system will prompt you to change your password. Passwords expire every 90 days and are case-sensitive. Use the following guidelines when creating a new password:

• At least 1 uppercase letter.

• At least 1 lowercase letter.

• At least 1 number.

• 8-15 characters in length.

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3.

Select Update Password.


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Creating a Secret Question

As a user, you will have an email address associated with your profile where a new temporary password can be sent, if you forget your password. A secret question will need to be set up as a security measure before a new password can be created.

If the secret question is answered correctly, you will receive an email with a new temporary password. Secret questions do not need to be a complete question or contain a question mark.

The secret question and answer are not case-sensitive.

NOTE: Single-sign on users will not need to establish a secret question.

1. Log in to the Merchant Portal, and select the My Settings option from the top of the page.

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ETTINGS

2. If you are not logging in for the first time, the system will prompt you for your current password in order to reach the My Settings page. Once there, locate the Secret

Question field and type a phrase or question unique to you.

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3. Type an answer in the Enter New Secret Answer field and again in the Confirm New

Secret Answer field. From this page, you can also make changes to your password if needed. Click Update when finished.


7



Choosing an Identification Phrase

The EPS Support team answers questions about EPS products in the event you need additional help with an application. EPS takes support-related calls from users who have been designated as an authorized caller by the Admin user. If you have been designated as an authorized caller, you will need to set up an identification phrase and answer to verify your status when calling

EPS Support for assistance.

Authorized callers: For specific questions about an application, please contact our support team at 877-542-2244 or at [email protected]

NOTE: Non-authorized callers who contact EPS Support will be referred back to their first line of support.

1. Log in to the Merchant Portal, and select My Settings from the top of the page.

2. If you are not logging in for the first time, the system will prompt you for your current password in order to reach the My Settings page. Once there, select an identification phrase to answer. This question will be the one asked of you by EPS Support.

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3. Type the answer to the question in the Enter New Identification Response field, and again in the Confirm New Identification Response field. EPS Support will verify this answer when you call. From this page, you can also make changes to your password or secret question and answer if needed.

4. Click Update.


8



Installing Device Control

If you are accessing the application for the first time, you will need to install Device Control, a feature used to manage your scanner. Device Control will need to be installed before you can begin making deposits.

NOTE: If you have already installed Device Control via instructions from your financial institution or from the Scanner Interface Conversion: Remote Deposit Complete document, you may skip the following steps and proceed to the next section of this document.

1. Navigate to your financial institution’s Merchant Portal, and complete the User Name,

Password, and Company fields. Select Login.

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ORTAL

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OGIN

2. From the top of the page, select Transactions.

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3. From the left navigational bar, select the Remote Deposit Complete option.


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4. The Scanner Interface prompt displays, informing you that Device Control is attempting to launch. Select OK to continue.

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5. The system will prompt you to begin installing Device Control. Select Install to continue.


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ONTORL

6. The Device Control will check for any browser updates that may be necessary. If you do not have a group policy conflict, please proceed to the next step. If you have a group policy that may conflict with any browser setting updates, a message will appear (see below). Paste the error details (now placed on your computer clipboard) into an email and/or document for your technical support staff to view. Once this issue has been resolved, retry the upgrade.

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ROWSER

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ETTING

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ROUP

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OLICY

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RROR

7. The Internet Browser Settings Update window will display. Read the agreement, and select Accept to acknowledge and agree to the terms described.


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ETTINGS

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PDATE

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INDOW

8. The system will ask you to log out of the Merchant Portal. After logging out of the portal, close all windows for Internet Explorer. Select OK to continue.

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OG OUT OF THE

M

ERCHANT

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ORTAL AND

C

LOSE

A

LL

B

ROWSER

W

INDOWS

9. Restart your computer. After you have restarted your computer, you may log in to the

Merchant Portal and select Transactions from the top of the page.

10. From the left navigational bar, select Remote Deposit Complete. Device Control will initialize. Select which scanner and model you wish to install for use and click Install.

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11. The Add/Remove Devices window displays. Select the scanner you wish to add click

Install.

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EMOVE

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12. The Install Wizard tool displays. Disconnect the scanner you wish to install from your computer, and exit all other applications. Select Next in the Install Wizard tool to continue.

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13. After the Install Wizard tool has run its course, connect the scanner to your computer and select Finish. The scanner is now installed, and you may begin scanning deposits.

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NSTALLATION

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OMPLETE

NOTE: For more information about working with Device Control, including uninstalling a scanner, please see the “Scanner Device Control” section of this document.


14



Working with Remote Deposit Complete

A deposit can be in any number of statuses when it enters the system. The table below lists the potential status of any one transaction within the system.

Status

Approved

Processed

Collected

Awaiting Capture

Awaiting Approval

Declined

Voided

Error

In Collection

In Research

Uncollected NSF

Suspended

Disputed

Definition

The transaction has been verified and will be processed at the designated cut-off time.

The transaction has been transmitted to the appropriate network

(ACH or Check 21). Changes can no longer be made, and the transaction can no longer be voided.

(ACH Only) The transaction, originally returned NSF, has been represented to the Fed by ProfitStars, and funds were recovered.

Status for credit card transactions only.

The transaction has been verified, but the amount of the transaction exceeded the Dual Authorization limit of the user who created it.

An authorized approver must review and either approve or void the transaction.

The transaction has been declined by the EPS system and will not be processed. The transaction exceeded either Dual Authorization or Velocity limits.

The transaction has been voided and will not be processed. A transaction may not be voided once the item is in the Processed status.

An internal error has occurred within the EPS system. Contact your first line of support.

(ACH Only) The transaction, returned NSF, is in the process of being re-presented to the Fed by ProfitStars.

May be used by your support group.

(ACH Only) The transaction was returned to ProfitStars NSF by the

Fed, and funds could not be recovered.

The transaction has been verified but has exceeded Velocity limits.

(ACH Only) The transaction was returned to ProfitStars by the Fed because the account holder at the receiving financial institution has disputed its validity. The transaction will be charged back (reversed).


15



Status Definition

Invalid/Closed Account

(ACH Only) The transaction was returned to ProfitStars by the Fed because the account number at the receiving financial institution was invalid or because the account was closed.

Resolved The transaction has been moved into a Resolved status by a user to indicate that no further action related to the transaction is required. Transactions can be moved into a Resolved status from a status of Declined, Voided, Invalid/Closed Account, Disputed,

Uncollected NSF, Error, or In Research.

Detecting Duplicate Items

RDC has the capability to detect duplicate items with the following pieces of information for each item:

• Routing number

• Check number

• Account number

All three pieces of information must be present in order for duplicate detection to function properly. However, some items may be missing one of these requirements. For example, money orders or temporary checks may not include a serial/check number. These situations, as well as the erroneous parsing of an item, may cause an item to be inaccurately flagged as a duplicate.

In addition, duplicate items may be flagged for a Transaction Number issue. The Transaction

Number is systematically assigned to each transaction. If the Transaction Number field is manually populated by the user, however, the value must be unique per transaction and cannot be repeated. Repeating data in the Transaction Number field will result in a duplicate error.

If you have an instance which may produce occurrences of inaccurately detected duplicate items, please contact EPS Support at [email protected]

or 877-542-2244.

The Open Deposits Page

1. Log in to the Merchant Portal, and select Transactions from the top of the page.

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RANSACTIONS

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2. From the left navigational bar, under the Bulk Check Operations heading, select

Remote Deposit Complete.

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EMOTE

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OMPLETE

O

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3. The Open Deposits page displays. Device Control, the feature used to help manage your scanning device(s), will also appear in a window at the bottom of your page.

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EPOSITS

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ONTROL

A

CTIVE

4.

There may be times when multiple batches will be on the Open Deposits page. The following features can prove helpful in navigating through deposit items. Note that these deposits on the Open Deposits page have not yet been submitted, but are still open.


17



• Navigational Paging – Use the forward and backward arrows to navigate pages with lists of deposits. You may also select a page number to navigate directly to that page.

• Page size – Indicate how many deposits you would like to have appear on each page.

• Displaying Page prompt – The current page number and number of records in the deposit is displayed.

• Sorting – Select a column header to organize information in either ascending order (upward arrow) or descending order (down arrow)

• Custom Batch ID – If displayed, this column will show the unique value for each deposit and may be configurable.

• Requires Rescan Column – Displays a Yes or No value to indicate if the item in question needs to be rescanned. Selecting this column header will immediately group items that need to be rescanned.

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NOTE: Should you navigate away from the Open Deposits page with deposits still open, the system will prompt you to confirm navigating away from the Open

Deposits page.


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Creating a New Deposit

1. From the Open Deposits page, select Create New Deposit.

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EPOSITS

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D

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NDICATED

2. If at this time Device Control has not already launched, the system will ask you to confirm launching Device Control. Select OK to continue.

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3. The New Deposit page displays. Complete the following fields as applicable:

• Location: Select the account for which the batch is to be processed.

• Deposit Name: System-generated. Includes the date and time the batch is being created along with a unique batch ID number.

• Number of Checks: Enter the number of checks in the batch.

• Total Amount: Enter the total amount of the batch. This is a two-decimal-place field, to include the decimal point. For example, $XX.XX.

• Deposit Slip ID #: If displayed, enter your assigned deposit slip ID.

• The New Deposit Custom Batch ID: If displayed, this is a required field that needs to be a unique value each time.

• Scanner Terminal #: This field will automatically populate from the Device

Control.

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NOTE: In the Scanner Interface section of the page, the system will automatically check for an installed scanning device. If the scanning device is not plugged in, connect the scanner, and select the Reset Scanner option. a. If you have a multi-feed scanner, load the check item(s) into the scanner and select Create Deposit. The Deposit View page will display (see next section), with the check item(s) displayed as they are scanned. b. If you have a single-feed scanner, select Create Deposit and feed the check(s) into the scanner one at a time. The items will display on the Deposit

View page as they are scanned.


20



The Deposit View Page

Once RDC and your scanner have begun scanning checks, the results will appear on the

Deposit View page. This page is one of two available to manage your deposit before it is submitted for processing. The second page, the Data Entry View page, is covered in further detail in the next section, “The Data Entry View Page.”

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NOTE: Red question marks or yellow highlighted areas on this page may indicate there was a system difficulty in reading MICR line items, or that a manual key entry is required for a check. Keying and balancing and MICR repair will take place once this has been closed and submitted for processing.

Once a deposit has been opened, the following features are available under the Deposit View tab from the top of the page.

• Refresh - If at any time the Amount values for the check items do no immediately display, select the Refresh option to have values display.

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• Hovering – Hover over a listed item to display MICR information.


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EATURE OVER A

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• Multiples of Customer Data – The system will detect repeated customer information from check items and display a Multiple status under the Customer Number column. Doubleclicking the Multiple status will navigate you to the Data Entry View page. For more information about this page, please see “The Data Entry View Page” section of this document.

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• Item List Filter – Organize deposits by All Items, Problematic, and Needs Attention.

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• Amount status of To Be Keyed – The amount field entry will be performed by EPS Keying &

Balancing once the deposit is submitted for processing.


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• Edit and Delete options are available for each item.

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AB

NOTE: Selecting Edit will navigate you to the Data Entry View tab where alterations to the Data Entry fields can be made. Selecting Delete will present you with the option to delete an item and adjust the deposit amount (see below).

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C

HECK

A

DJUSTMENT

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• Invalid MICR and rescanned required indicators – The system will have an indicator for both a check with an invalid MICR and a faulty scan (see figures below). Rescan the item(s) in order to submit the deposit.


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ESCAN

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EQUIRED

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To rescan an item, select Rescan to the right of the item that needs rescanning.

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ESCAN

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EQUIRED

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A window displays allowing you to rescan an item as needed. Place the check item in the scanner, and select the Rescan option in the window. The check will run through your scanner again.


24



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HECK

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• Duplicate Detection – If a particular check item has been scanned before, it will appear as a duplicate in the item list. RDC will not submit duplicate items for processing.

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MICR I

NDICATOR IN

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IST

• Selecting the Front or Back options below the image of the check will show the respective front and back images of the check created by the scanner you have installed (see figure below). You may also select the image of the check to enlarge the image for your view.

Under the Deposit Status section, the Scanned field presents the number of items as they are scanned. The total amount of all items displays when the deposit is complete.

NOTE: In the Scanner Interface section, the Terminal # for the scanner installed will display as a reference.


25



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IEWING

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PTIONS FOR A

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HECK

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MAGE

• The Complete Deposit option is located at the bottom of the page. When you have finished scanning, select this option to begin the submission process.

NOTE: It is recommended that you enter information about this deposit on the Data

Entry View page, described in the next section of this document. The Complete

Deposit option is available on either of these pages.

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ECTION

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WITH

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OMPLETE

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• Near the top of the page, select the Data Entry View tab to enter additional information about a customer and/or the transaction.

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The Data Entry View Page

Select the Data Entry View tab once checks have finished scanning to enter more information about them. When a check is scanned, the following fields will be automatically populated:

MICR, Payment Origin, and Amount.

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The following fields, listed in alphabetical order, may be available on the Data Entry View page.

Certain fields will appear in accordance with your Remote Deposit Complete settings.

NOTE: You may request up to three additional custom-labeled Transaction and/or

Customer fields to be entered. These fields can be either optional or required.

Request additional fields with an inquiry to your financial institution.

Status

Account Number

Address

Definition

A required field that lists the account number to be debited.

Contains the mailing address of the customer. This field will repopulate the next time a check from the same customer is scanned. This information is not available to appear on reports.


27



Status

Amount

Check Number

City

Company Name

Country

Customer Number

Customer Type

Daytime Phone

Deposit Name

Description

Driver’s License

Email Address

Evening Phone

Definition

The dollar amount of the item as a two-decimal-place number. For example, XX.XX.

The check serial number, viewed in the Transaction Details page and on the Deposits Results report. This is a required field.

Contains the city where the customer resides. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

This field replaces the Last Name field when the Customer Type is set to Business. This field will repopulate the next time a check or credit card from the same customer is scanned, and users can search by this field. This field does not appear on reports.

This field contains the country where the customer resides and will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

This field must be unique for each customer. It will repopulate the next time a check or credit card from the same customer is scanned. This field is available to appear on reports, and users can search by this field to populate personal information when this customer makes a deposit in the future.

This is a required field that defaults to Individual. This field can be changed to Business depending on the type of customer.

This field contains the customer’s daytime phone number. It will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

This field contains the time, unique deposit ID, and date for the deposit. This field can be changed by the user to contain a unique deposit name, if desired.

This field is informational and does not appear on reports, but will appear on the Transaction Details page.

This field contains the driver’s license number of the customer. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

This field contains the email address of the customer. It will repopulate the next time a check or credit card from the same customer is scanned. This field will not appear on reports.

This field contains the customer’s evening phone number. It will repopulate the next time a check or credit card from the same customer is scanned. This field does not print on reports.


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Status

Fax Number

Federal Tax ID No.

First Name

Last Name

Location

Name on Account

Number of Checks

Payment Origin

Routing Number

Social Security No.

Definition

This field contains the customer’s fax number. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

This field replaces the Social Security No. field when the Customer

Type field is set to Business. It will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

This field contains the customer’s first name and will repopulate the next time a check or credit card from the same customer is scanned.

This field does not appear on reports.

This field contains the customer’s last name and will repopulate the next time a check or credit card from the same customer is scanned.

Users can search by this field. This field does not appear on reports.

This field contains the account to be debited/credited with the payment. This is a required field.

This field contains the name of the person from whom the item was received or the actual name used on the credit card or bank account.

This field will repopulate the next time a check or credit card with the same account information is scanned and will appear on reports.

This field contains the number of checks in the deposit to be scanned.

This field is required if displayed and shows a value based on input from the Payment Type field from the New Deposit page. It will contain one of the following:

• Internet

• Telephone IVR

• Telephone Operator

• Mailed-In

• Drop Box

• Signature Faxed

• Signature Original

• Retail/Point of Purchase Sale

• Back office

• Corporate Trade Exchange

This field contains the ABA (American Bankers Association) number of the bank where the account is located. This is a required field and is validated.

This field contains the Social Security Number of the customer. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.


29




State

Suite/Apt. #

Total Amount

Transaction Number

Zip/Postal

This field contains the state from which the customer’s driver’s license was issued. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

This field contains the suite or apartment number of the customer. This field will repopulate the next time a check or credit card from the same customer is scanned. This field does not appear on reports.

This field displays the total dollar amount of the deposit being scanned.

This field must be unique for each transaction processed. It will be automatically populated if left blank and will appear on reports.

This optional key entry field contains the zip code or postal code of your customer and will repopulate the next time a check from the same customer is scanned. This field is not available to appear on reports.

1. Fill in the informational fields, as needed. When you complete the data for a customer, press Enter on your keyboard to save it. Information entered on either the Data Entry

View tab or Deposit View tab will save automatically when navigating to the other tab. If you will be processing check items from recurring customers, you will be able to populate existing customer data.

NOTE: Data validation on phone numbers is available when entering information.

2. To populate previously existing customer data that may apply to this particular check item, select the Find option near the top right corner of the page.

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NTRY

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Any of the following fields will be used to generate a customer record when filling out customer data.

• Name on Account

• Customer Number

• First Name


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• Last Name

• Address

• Daytime Phone

• Evening Phone

a. If there is more than one customer record available based on the check’s information, select the specific customer from the drop-down menu.

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ELECTING A

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USTOMER

3. Use the navigation arrows provided to view checks in the batch deposit. A message will notify you when you have reached the first or last check in the deposit.

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AVIGATIONAL

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RROWS FOR

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IEWING

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HECKS IN A

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EPOSIT

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IRST

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HECK IN

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NDICATOR


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4. From either the View Deposit tab or Data Entry View tab, select Complete Deposit when finished scanning checks and/or entering information. The system will return to the

Open Deposits page.

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OMPLETE

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Adding to a Deposit

1. Log in to the system, and select Transactions from the top of the page.

2. From the left navigational bar, select Remote Deposit Complete.

3. The Open Deposits page will display. Select a deposit to open, and click Open

Existing Deposit.

4. The open deposit will display. Place the additional check item(s) to be deposited in your scanner. The check(s) will scan and the added amount displayed.

NOTE: If the amount of the additional check(s) you scanned are not displayed automatically, select the Refresh option at the top of the page.


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EQUIRED

Closing Deposits for Processing

It is recommended that each deposit be closed as soon as a user has completed scanning and entering data. However, a deposit can be submitted for processing at a later time.

1. From the Open Deposits page, select the check box next to the deposit(s) you wish to close.

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EPOSITS

2. Select Close Deposit(s) from the bottom of the page.


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EPOSIT

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PTION

3. The system will ask you to confirm closing your selected deposit(s). Select OK.

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ONFIRMATION TO

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LOSE

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EPOSIT

(

S

)

4. The results of the deposit display. Choose OK to dismiss the message.

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LOSE

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EPOSIT

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ESULTS

NOTE: If you attempt to close a deposit with items that need rescanning, specifically if the MICR of an item was not read correctly, an error message will display.


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ESSAGE

Deleting a Deposit

A deposit can be deleted as soon as it has completed scanning, or at a later time.

1. Log in to the system, and select Transactions from the top of the page.

2. From the left navigational bar, select Remote Deposit Complete.

3. The Open Deposits page displays. Select the check box next to the deposit(s) you wish to delete.

4. Select Delete Deposit(s).

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ELETE

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EPOSIT

(

S

) O

PTION

5. The system will prompt you to confirm deleting the deposit(s). Select OK to continue.


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ONFIRMATION TO

D

ELETE

D

EPOSIT

(

S

)

6. A confirmation of the deletion will display. Select OK to continue to the Open Deposits page.

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ONFIRMATION OF

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ELETION

Notifications

Notifications are used by the Remote Deposit Complete application to let users know when a deposit’s MICR repair, CAR/LAR, keying, and/or balancing steps have been completed, as well as the status of the deposit. The Deposit Results report assists with determining item(s) that need further attention.

An email is sent to the user who created the deposit along with any other designated interested parties. A notification will inform the user of the following situations.

• The deposit was approved without any errors.

• The deposit was approved with adjustments.

• The deposit was rejected.

• An item needs rescanning.

• There are duplicate items in the deposit.

• There are rejected items in the deposit.


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EMOTE

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OMPLETE

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OTIFICATION

A deposit will be reopened if there are items that need to be rescanned. When this occurs, the user will need to correct the deposit and resubmit it for processing.

The following table describes the status of any one deposit in the system.

Status

Deleted

Deposited

Definition

The entire deposit has been deleted by someone in your organization prior to closing it. The deposit may not be deleted once it has been closed. None of the items will be sent to transaction processing.

All items have been processed successfully, and the deposit is in balance with no discrepancies or errors. These items are now in the

Approved status, and an email notification has been sent.

Deposited with

Adjustment

Open for Scanning

Partial Deposit

Rejected

Submitted

One or more of the items within this deposit caused an adjustment to the total deposit amount. The transactions have been sent to transaction processing with the adjusted deposit amount. An email notification has been sent.

A deposit has been created and is open to scan. Items can be scanned into this deposit until it is closed.

One or more of the items was removed from the deposit due to a duplicate or rejected item. The deposit has been sent to transaction processing with the deposit total minus the items that will not be processed. An email notification has been sent.

This deposit status indicates the entire deposit has been rejected. A deposit is rejected when the adjustment amount exceeds the adjustment limit assigned by the bank or when all items within the deposit are rejected possibly due to all being duplicates.

This deposit status indicates the deposit has been closed and the items are being reviewed for accuracy and errors. Once finished, the status of the items will change to one of the statuses defined previously.


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The Transaction Status Summary

When working with the Remote Deposit Complete application, it may be necessary to edit or void transactions made. This can only be done when a deposit has been submitted and transactions appear in the Approved status of the Current Transaction Summary. An approved transaction will move to the Processed status at the end of the closing day for your financial institution.

The Current Transaction Summary appears on the Home page of the Merchant Portal when logging in and shows the status of all transactions within the past 60 days. Select any one status from the Current Transaction Summary to generate a report for all the transactions within that status for the current day.

The following table lists the statuses within the Current Transaction Summary.

Status

Approved

Processed

Collected

Awaiting Capture

Awaiting Approval

Declined

Definition

The transaction has been verified and will be processed at the designated cut-off time.

The transaction has been transmitted to the appropriate network

(ACH or Check 21). Changes can no longer be made, and the transaction can no longer be voided.

(ACH Only) The transaction, originally returned NSF, has been represented to the Fed by ProfitStars, and funds were recovered.

Status for credit card transactions only.

The transaction has been verified, but the amount of the transaction exceeded the Dual Authorization limit of the user who created it.

An authorized approver must review and then either approve or void the transaction.

The transaction has been declined by the EPS system and will not be processed. The transaction exceeded either Dual Authorization limits or Velocity limits.

Voided

Error

In Collection

In Research

The transaction has been voided and will not be processed. A transaction may not be voided once the item is in the Processed status.

An internal error has occurred within the EPS system. Contact your first line of support.

(ACH Only) The transaction, returned NSF, is in the process of being re-presented to the Fed by ProfitStars.

May be used by your support group.


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Uncollected NSF

Suspended

(ACH Only) The transaction was returned to ProfitStars NSF by the

Fed, and funds could not be recovered.

The transaction has been verified, but it has exceeded Velocity limits.

Disputed (ACH Only) The transaction was returned to ProfitStars by the Fed because the account holder at the receiving financial institution has disputed its validity. The transaction will be charged back (reversed).

Invalid/Closed Account

(ACH Only) The transaction was returned to ProfitStars by the Fed because the account number at the receiving financial institution was invalid or because the account was closed.

Resolved The transaction has been moved into a Resolved status by a user to indicate that no further action related to the transaction is required. Transactions can be moved into a Resolved status from a status of Declined, Voided, Invalid/Closed Account, Disputed,

Uncollected NSF, Error, or In Research.

The below figure is an example of the Transaction Status Summary on the Home page once you have logged in to the Merchant Portal.

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URRENT

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RANSACTION

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UMMARY

The Transaction Status report is a pre-defined report listing all transactions of a specific status.

It is automatically generated when you select a status link from the Current Transaction


39



Summary. The list will contain items that have been processed within the last 60 days and give you access to individual transaction information and images of the scanned items. To generate this report, select a status that appears as a link and contains values in the Current

Transaction Summary.

Editing Approved Transaction Amounts

1. Log in to the Merchant Portal, and select a status on the Current Transaction

Summary that appears as a link and contains values. For example, select Approved.

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URRENT

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RANSACTION

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UMMARY WITH

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PPROVED

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TATUS

I

NDICATED

2. A report with all Approved transactions generates. Notice the indication, Approved, on the bottom half of the page under the Status column. Select the View link to the left of the transaction you wish to edit.

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IEW

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PTION FOR AN

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PPORVED

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RANSACTION

3. The Transaction Details page display. Select the edit option next to the Sale value.


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DIT

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PTION FOR

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PPROVED

T

RANSACTION

4. The Sale amount will become a workable field where you can enter a new amount. Enter a new amount and a reason for changing the amount. Select the save link when finished.


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EASON FOR

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DITING

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ALE

A

MOUNT

(

REQUIRED

)

Editing Effective Dates

Some check items may have specific instructions about depositing, including a specific effective date. Other checks may need an effective date set to a future date if the deposit was made ahead of time.

1. From the Transactions Details page, select the Edit link next to the Effective Date field.


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DIT

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FFECTIVE

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ATE

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PTION

2. The Effective Date field will become a workable field where you can enter a new date. A calendar option appears for date selection, or you may type in a date in MM/DD/YYYY format. Enter a new date and the Reason for changing the effective date. Select the

save link next to the Effective Date field when finished.


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FFECTIVE

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Voiding Transactions

As a user working with Remote Deposit Complete, you may need to void a transaction that has been made. This can only be done when a deposit has been made and is in the Approved status, displayed on the Current Transaction Summary page once you have logged in. Recall that an approved transaction will moved to the Processed status at the end of the closing day for your financial institution.

1. From the Transaction Details page, select Void This Transaction.


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ETAILS

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OID

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2. The system will ask you to confirm voiding the transaction. Select Confirm Void.


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3. The transaction will be voided and appear as a Voided status on the Current

Transaction Summary page until it is resolved. Resolving a transaction means indicating a reason why the transaction was voided for communication and auditing purposes. Select Mark This Transaction Resolved to enter a reason why the transaction was voided.


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RANSACTION

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ESOLVED

O

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4. Enter a Reason why the transaction is resolved. For example, the transaction was deposited in the wrong account. Select Resolve. The transaction will now appear under the Resolved status in the Current Transaction Summary.

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EASON TO

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Deposit Results Report

The Deposit Results report displays a date range of deposit batches created with Remote

Deposit Complete. This report can monitor the status of current-day batches, the items within a batch, or display a previous day’s batches and items.

NOTE: Batches created using Remote Deposit Complete can represent a deposit or be part of a multi-batch deposit.

1. Log in to the system, and select Reports from the top of the page

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2. Select Deposit Results.

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AGE WITH

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EPOSITS

R

ESULTS

O

PTION

3. Designate a Location for the report.


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ESULTS

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EPORT WITH

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OCATION

O

PTION

4. Select a pre-defined date range for the report next to the Quick Pick option, or specify a

Start Date and End Date.

5. Select Get Deposits. A list of batches matching the filters displays.

The following table lists the data presented in the report in alphabetical order for quick reference.

Field Definition

ACH Deposit Amount

ACH Deposit Count

ACH Deposit Date

C21 Deposit Amount

C21 Deposit Count

C21 Deposit Date

Create Date

Custom Batch ID

Deposit Details

Deposit Slip ID#

The total amount of the ACH items in the batch/deposit.

The number of ACH items in the batch/deposit.

States the deposit date of the ACH items within the batch/deposit.

States the total amount of the Check 21/Image Replacement

Document (IRD) items in the batch/deposit.

The number of Check 21/Image Replacement Document (IRD) items in the batch/deposit.

The deposit date of the Check 21/IRD items.

Contains the date the batch/deposit was scanned.

If enabled, this field is required and will be reflected on the Deposit

Results report. It will contain a unique label for a batch/deposit processed.

Contains a link to the list of steps the batch/deposit has taken and the user who processed the batch.

If enabled, this field will reflect in the Deposit Results report. This field provides additional values to the virtual deposit slip (either predefined or optional, depending on your settings).


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Field

Deposit Status

Description

Item Details

Location

Received Amount

Received Count

Total Deposit Amount

Total Deposit Count

Your Amount

Your Count

Definition

The status of the entire batch/deposit at the time the report is generated.

Contains the Deposit Name which is made up of the date and time the batch was created surrounding a unique system-assigned batch

ID.

Contains a link to the list of the individual checks that make up the batch/deposit and their respective statuses.

Found on the Deposit Results report, this field contains the account

(location) to be credited with the payment.

The amount of the deposit after review.

The number of items identified in the deposit after review.

The total amount of the deposit.

The total number of items in the deposit.

The amount entered when the batch/deposit was created.

The number of items entered when the batch/deposit was created.

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XAMPLE

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EPOSIT

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ESULTS

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EPORT

Viewing Transaction Details

1. From the Deposit Results page, select the View link under the Item Details column to the left of an item to view events about that transaction in the deposit.


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ETAILS

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2. The Items in deposit display at the bottom of the page. Any items that need to be rescanned or that have been rejected will be highlighted in red. a. To view batch details, click the view link beneath the Deposit Item column.

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IEW

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PTION FOR AN

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TEM IN

D

EPOSIT b. The Batch Item Details page displays.

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ATCH

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ETAILS

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AGE

The following table describes the Batch Item Details available when viewing a transaction, listed in alphabetical order.

Field Definition


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Field

Amount

Amount Source

Check #

Customer Name

Deposit As

Deposit Item

Image Quality Pass

Item Date

Item Status

Definition

The amount of the check after being reviewed. A value of $0.00 signifies that the check was either rejected or a duplicate and will not be included in the batch/deposit total.

This field indicates whether a check needed special handling to determine the amount, the MICR line, etc. Values displayed are

Keyed or Read.

The serial number of the check taken from the MICR line.

The field contains the optional Name on Account data, if entered for the customer previously.

This field contains how the check will be processed—either as an

ACH or Check 21 (IRD) transaction.

This field contains the links to either view or print an image of the check, or view the specific automated steps the check has gone through or is in the process of going through.

This field identifies whether a check image is good or not.

This field contains the date the check was scanned.

• Deposited – The item has processed through CAR/LAR, the proof function, and is part of a closed deposit. It has been sent to transaction processing for end-of-day processing at the designated cutoff time.

• Error – The item has been sent to transaction processing, but an error occurred preventing the item from being processed.

• Duplicate – The item was sent to transaction processing and rejected as a duplicate. The item will not be processed with this batch/deposit.

• In Review – The item is awaiting MICR repair or amount entry, and its status will change once those steps are completed.

• Needs Rescan – The item has a poor image quality or is a partial image. The batch/deposit will be re-opened so that you can rescan this item again in order for the batch/deposit to be processed.

• Open – The item was scanned with no problems in an open deposit. Once the deposit status becomes Deposited, the item will be sent to transaction processing.

• Rejected – Indicates the item has been rejected and will not be processed due to any number of reasons (e.g. image quality, invalid MICR, invalid payment origin, etc.).


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Field

Routing/Account #

Scanned Count

Sequence #

Definition

This field contains the routing and transit number of the check captured when the MICR line was scanned.

This field contains the number of times an item was scanned.

This field contains the sequence of the check within the batch/deposit. c. Select Show Event History at the bottom of the Batch Item Details page to display a record of events for this item.

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VENT

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ISTORY FOR A

B

ATCH

I

TEM d. Navigate back in your browser to return to the Deposit Results page. Select image under the Deposit Item column to view the check image.


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MAGE

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PTION FOR AN

I

TEM e. A new page appears with the front and back images of the check, with a print option.

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MAGE OF A

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EPOSIT

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TEM WITH A

P

RINT

O

PTION

Viewing Event Details

From the Deposit Results page, select View under the Deposit Details column to see processing details about the deposit. The details will display.


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PTION FOR

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EPOSIT

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ETAILS

Exporting a Report

From the bottom of the Deposit Results page, designate in what format you would like to export the report. Select Export.

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ORMAT

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ELECTION FOR

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XPORTING A

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EPORT

A window will prompt you to select Open, Save, or Cancel for exporting the report.


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Scanner Device Control

Device Control Indicators

The Device Control can be in any one of several statuses. Look to your hidden icons on the bottom navigational bar to view the status of the Device Control. In the following figure, the

Device Control icon is yellow, indicating that it is in use.

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EVICE

C

ONTROL

I

CON

• A green icon indicates the Device Control services are available.

• A black icon indicates that the Device Control services are offline.

• A red icon indicates that an error has occurred with the Device Control.

1. Select the Device Control icon to bring up the Device Control Information window.

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EVICE

C

ONTROL

M

ENU


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2. To stop the Device Control, select Service | Stop. The Device Control icon and window will appear black.

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TOP

D

EVICE

C

ONTROL

S

ERVICE

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EVICE

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ONTROL

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LACK


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3. Select Navigate To | Information or Navigate To | Diagnostics near the top corner of the Device Control to see more about either the scanner settings or other information.

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AVIGATE TO

O

PTION

Status Messages and Alerts

Use the following steps to limit the amount of alerts and status messages received from Device

Control.

1. On the bottom task bar, select the Show hidden icons option.

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HOW

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IDDEN

I

CONS

O

PTION

2. Right-click the Device Control icon and select Options | Display Alert Balloons. The option should now be deselected (no checkmark next to the option).


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ISPLAY

A

LERT

B

ALLOONS

O

PTION

, S

ELECTED

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ISPLAY

A

LERT

B

ALLOONS

, D

ESELECTED

Changing a Scanner

To select a different scanner with the Device Control, follow the steps below.

1. From the Device Control Information window, select Service | Stop.


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TOP

D

EVICE

C

ONTROL

S

ERVICE

2. Select Device | Chooser.

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EVICE

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HOOSER

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PTION

3. The Choose a Device Manufacturer window displays. Select a manufacturer for the scanner you wish to utilize. You may also opt to select a particular model.


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4. If the scanner and model you selected has not yet been installed, the system will display an indicator, Not Installed! You have the option of installing this scanner if applicable.

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EVICE

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OT

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NSTALLED

Uninstalling a Scanner

Use the following steps to uninstall a scanner once you have Device Control installed.

1. In the Device Control window under the Choose a Device Manufacturer heading, select the Uninstall option.


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NINSTALL

O

PTION

2. The Add/Remove Devices page displays. Choose the scanner to uninstall, and select

Uninstall.

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CANNER WITH

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NINSTALL

O

PTION

3. The Uninstall Wizard initiates. Complete the instructions, and select Next to continue.


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NINSTALL

W

IZARD WITH

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EXT

O

PTION

4. The installer information for the scanner appears. Select Next to continue.

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NINSTALL

W

IZARD WITH

I

NSTALLER

I

NFORMATION

5. The uninstallation process will complete. Select Next to continue.


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NINSTALL

C

OMPLETE

P

ROMPT

6. Once the process is complete, select Finish. The scanner you selected will now be uninstalled.

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NINSTALL

F

INISH


64



Remote Deposit Complete User Manual.

Enterprise Payment Solutions

Remote Deposit Complete

Remote Deposit Complete (New User Interface) Handbook

Contents

Introduction

System Requirements

Internet Security Settings

Privileges and Roles

Available Resources

Process Workflow

Session Timeouts

Logging In

Creating a Secret Question

Choosing an Identification Phrase

Installing Device Control

Working with Remote Deposit Complete

Detecting Duplicate Items

The Open Deposits Page

Creating a New Deposit

The Deposit View Page

The Data Entry View Page

Adding to a Deposit

Closing Deposits for Processing

Deleting a Deposit

Notifications

The Transaction Status Summary

Editing Approved Transaction Amounts

Editing Effective Dates

Voiding Transactions

Deposit Results Report

Viewing Transaction Details

Viewing Event Details

Exporting a Report

Scanner Device Control

Device Control Indicators

Status Messages and Alerts

Changing a Scanner

Uninstalling a Scanner

Table of contents