iQ Pet iQ PLUS Owner’s Manual

by Dogtra
Portable Remote Controlled Dog Training Collars
Owner’s Manual
Please read this manual before operating your system,
and keep it for future reference.
1
Product Safety and
Health Statements
Proper e-collar use
iQ Pet e-collars are intended for the sole
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They are NOT intended for human use or
use on other animals. iQ Pet and Dogtra
Company does not assume any liability for
the improper use of an iQ Pet e-collar.
Aggressive dogs
iQ Pet highly recommends consulting a
dog training professional when using an
2
Product Safety and Health Statements
e-collar to correct dogs that are aggressive
towards other dogs or people.
Interference with other electronic devices
iQ Pet’s industry-leading technology
filtering system ensures minimal
interference with other electronic devices
(garage door openers, mobile phones, etc.).
Our digital microprocessor offers thousands
of unique codes to eliminate frequency
match-up with other iQ Pet e-collars. iQ
Pet recommends consulting your physician
if you are going to use the e-collar and you
have any type of medical devices.
Inadvertent activation
If the constant button is held down for 12
seconds or more, the unit will automatically
shut down. It reactivates when the button is
released and pressed again.
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A loose fit can allow the receiver/collar
to move around on the dog’s neck. When
this happens, the contact points may rub
the skin and cause irritation. If the unit
is too loose, the contact points will not
make proper contact and your dog will not
receive consistent stimulation.
Duration your dog can wear the unit
Leaving the receiver/collar in the same
location on the dog’s neck for an extended
period of time can cause skin irritation.
If the dog is to wear the e-collar for long
periods, occasionally reposition the
receiver/collar so that the contact points
are moved to a different location on the
dog’s neck. Make sure you check for skin
irritation each time you use the unit. If your
dog exhibits signs of skin irritation, consult
with a veterinarian.
Product Safety and Health Statements
3
Reaction to the stimulation
Every dog has a different tolerance and
reaction to the stimulation. Please look at
your dog’s reaction to find just the right
level of stimulation. The stimulation level
may vary depending on the situation
and distractions. Normally a distracted
dog (chasing another dog, squirrel, etc.)
will require a higher level of stimulation
compared to when there is no distraction.
Training Methods
E-collars can be used with many different
methods. If you have any concerns in
the training methods provided by iQ Pet,
consult with a dog training professional.
Table of Contents
At a Glance
Main Features of the iQ Plus
Overview
Understanding your training system
1. How to turn on/off the unit
2. How the buttons work
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4. Finding the right stimulation level for my dog
5. To maximize the distance
6. Checking the status using the LED indicator
7. Charging the battery
8. Code setting
General Training Tips
Maintenance
Troubleshooting Guide
Warranty
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4
Product Safety and Health Statements
6
7
8
10
11
13
14
15
16
17
18
20
23
24
27
Table of Contents
5
At a Glance
Main Features of the iQ Plus
Included in Package
Owner’s manual
Handheld Transmitter
Receiver/Collar
Battery Charger
Splitter Cable
Optional Accessories
Field Auto Charger: designed for use with a 5-volt cigarette lighter in your car.
European Charger: designed for use with 230V AC electrical outlets in Europe.
To purchase optional accessories, please visit www.iqpetcollar.com or
call our customer service at 1-888-811-9111.
6
At a Glance
Owner’s Manual
Waterproof receiver/collar
Nick/constant/pager
Water-resistant
handheld transmitter
Low/medium stimulation
400-yard range
For dogs as small as 10 lbs
100 stimulation levels
2-hour quick charge
Expandable to a two-dog system
Reduced size receiver/collar
Main Features of the iQ Plus
7
Overview
Antenna
1-Dog/2-Dog
Selector Switch
Nick button
Contact points
Receiver/Collar
strap
Stimulation
intensity dial
On/off activation
magnet (red dot)
Battery charging
receptacle / rubber plug
LED indicator
Constant button
Pager button
Battery charging
receptacle / rubber plug
Handheld Transmitter
8
Overview
On/off magnetic
switch (red dot)
LED indicator
Receiver/Collar
Overview
9
Understanding your training
system
1. How to turn on/off the unit
To activate the receiver/collar, place the red
dot on the back of the handheld transmitter
to the red dot on the receiver/collar. Hold
the two red dots together for a moment
until the LED light on the receiver/collar
comes on.
2. How the buttons work
C - Constant button
Constant gives constant stimulation as
long as the button is pushed, for up to 12
seconds. The unit has an automatic shut off
should the button be pressed for more than
12 seconds.
To deactivate the unit, repeat the same
procedure holding the two red dots together
momentarily. The LED light will turn red
for a brief moment indicating that the
receiver/collar is now shut off.
The handheld transmitter does not have
an on/off switch, and it will only activate
when buttons are pressed.
10
1. How to turn on/off the unit
N - Nick button
Nick is a single rapid pulse of electrical
stimulation.
There are three buttons in front of the
handheld transmitter.
P - Pager button
Pager is a non-stimulating vibration.
2. How the buttons work
11
1-Dog switch
2-Dog switch
1-Dog/2-Dog Selector Switch
The 1-Dog/2-Dog switch is to the left of
the Rheostat Intensity Dial.
I - 1-Dog
Slide the switch to the left underneath “I”,
and press any of the buttons to operate the
1st Receiver/Collar.
II - 2-Dog
Slide the switch to the right underneath “II”,
and press any of the buttons to operate the
2nd Receiver/Collar.
12
2. How the buttons work
3. How to fit the receiver/collar on the
dog
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the surgical stainless steel contact points
press firmly against the dog’s skin. When
properly fitted, you should be able to fit
a finger or two snugly in between the
contact points and your dog’s skin. When
properly fitted, the receiver/collar should
not move on the dog. The best location for
the receiver/collar box is either side of the
dog’s windpipe.
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move around on the dog’s neck. When this
happens, the contact points may rub the
skin and cause irritation. If the receiver/
collar is too tight, the dogs may have
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13
4. Finding the right stimulation level
for my dog
Stimulation level is controlled by the
stimulation intensity dial: (0) being the
lowest level and (100) being the highest
level. Setting adjustment depends on your
dog’s temperament and threshold for
stimulation. Always start at the lowest level
and work your way up. An appropriate
level is when the dog responds to the
stimulation with a mild negative reaction
such as jerking/tensing of the neck muscles.
When the dog’s attitude changes, especially
during times of increased excitement or
distraction, you may need to adjust the
intensity level upwards.
5. To maximize the distance
The iQ Plus has a 400-yard range.
Depending on the way you hold your
handheld transmitter, the range may vary.
Hold the handheld transmitter away from
your body to get the greatest range. For
maximum signal strength, keep your unit
properly charged.
Maximum Range
14
4. Finding the right stimulation level for my dog
Typical Range
* Avoid touching the antenna as the range
may substantially decrease.
Minimum Range
5. To maximize the distance
15
6. Checking the status using the
LED indicator
When the receiver/collar is on and ready to
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The LED will glow steadily on both
handheld transmitter and receiver/collar
while any buttons are pressed.
7. Charging the battery
4. Place the rubber plug back in the battery
charging receptacle.
The LED color indicates battery life level.
Green = full charge, Amber = medium,
Red = needs charge
If you continue to operate the unit when
the LED is red (needs charge), it will shut
down.
16
6. Checking the status using the LED indicator
3. When charging is finished the LED
will glow green. Unplug the adapter’s
power plug from the AC wall outlet and
disconnect the charger from the unit.
1. Remove the rubber plug temporarily and
plug in the charger.
2. Plug the adapter’s power plug into a
standard AC wall outlet. The LED will
glow red.
* The receiver/collar is still fully waterproof
even if the rubber plug is not closed,
but place the rubber plug in the battery
charging receptacle to make sure dirt
does not get inside.
7. Charging the battery
17
Warning
1. Fully charge the unit before using it for
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2. Do not charge the batteries near any
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3. Fully charge the batteries if the unit is to
be stored without use for a period of one
month or more.
4. Always use iQ Pet approved chargers.
If improper chargers are used, the LED
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all.
18
7. Charging the battery
8. Code Setting
1-Dog code setting
1. Start with the receiver/collar turned off
and the Rheostat intensity dial level on
the handheld transmitter set to “0”.
On the handheld transmitter, slide the
dog selector switch left to align with “I”.
2. Place the red dot on the back of the
handheld transmitter to the red dot on
the receiver/collar. Hold the two red dots
together for 5 seconds.
Release them when the green LED
blinks rapidly on the receiver/collar.
3. With the handheld transmitter, press the
Nick and Constant buttons simultaneously.
The code setting has been successfully
done if the receiver/collar vibrates
when the pager button is pressed on
the handheld transmitter.
2. Place the red dot on the back of the
handheld transmitter to the red dot on
the receiver/collar. Hold the two red dots
together for 5 seconds.
Release them when the green LED
blinks rapidly on the receiver/collar.
2-Dog code setting
1. Start with the receiver/collar turned off
and the Rheostat intensity dial level on
the handheld transmitter set to “0”. On
the handheld transmitter, slide the dog
selector switch right to align with “II”.
3. With the handheld transmitter, press the
Nick and Constant buttons simultaneously.
The code setting has been successfully
done if the receiver/collar vibrates
when the pager button is pressed on the
handheld transmitter.
8. Code Setting
19
General Training Tips
Getting started with your iQ Plus
Your dog must know some very basic
obedience commands before beginning
training with the iQ Plus$GRJOHDUQVE\¿UVW
being shown a command, followed by lots
of repetition over an extended period. As the
dog becomes proficient at these commands,
the trainer can introduce distractions and
different locations to strengthen them. Throw
in the correct amount of positive and negative
reinforcement and you should end up with a
well-mannered dog.
20
General training tips
Obedience training on the leash
Your dog must fully understand the
obedience commands (sit, stay, here, heel
and kennel) before using the e-collar for
reinforcement of these commands. A leash
attached to standard collar is used to "teach"
the dog the basic obedience commands (here,
heel, sit, and stay). A tug on the leash/collar
is used to reinforce the command. When
the dog complies with the command, use
positive reinforcement/praise. Once the dog
understands these commands, the e-collar can
be used to reinforce them.
Beginning electric collar training
When you feel your dog understands the
obedience commands on the leash we can
now start with the electric collar training.
With the dog on the leash wearing the electric
collar continue with your obedience drills.
Light stimulation (nick or constant) is going
to be applied as a command is given, the
stimulation is removed as the dog complies.
Through repetition, a dog learns to turn
off the light stimulation by performing the
command. E-collar training is another form
of negative reinforcement, similar to the leash
and standard collar training. When the dog
complies with the command, we use praise/
positive reinforcement. The final step is the
avoidance phase in which the dog learns that
he can avoid the stimulation altogether by
performing your commands. When these
training procedures are complete, the electric
collar is used as a reminder when the dog
does not comply with your commands at
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sessions short and positive. Dogs have a short
attention span, especially young dogs.
How much stimulation to use
Always start with low levels of stimulation
and work your way up depending on the
disposition of your dog and any given
General training tips
21
situation. By using only enough stimulation
to get your point across, you will have a more
controllable environment and a dog that is
under less stress. Animals (and humans)
perform better in a less stressful environment.
For more training information, please visit
our website at www.iqpetcollar.com
Maintenance
Basic maintenance
Be sure the rubber plugs are always secured
when the receiver/collar is in use. After
each session, carefully inspect your unit
for any missing parts or casing damage.
Broken casing on the receiver/collar may
affect the waterproof guarantee of the unit.
Rinse the receiver/collar after each session
and clean off any dirt or debris.
Storage maintenance
Your unit should be fully charged before
extended storage. During storage, the unit
22
General training tips
should be charged every one month, and
once before the first use. When traveling,
try to store your units in room or slightly
warmer temperatures. Do not transport the
unit exposed in extreme climates.
Troubleshooting
If you suspect your unit is malfunctioning
please refer to the “Troubleshooting Guide”
before sending your unit in for service.
If you have any questions or concerns,
you may direct your inquiries to info@
iqpetcollar.com or call 1-888-811-9111.
Maintenance
23
Troubleshooting Guide
1. My dog is not reacting to the receiver/
collar.
- Make sure the receiver/collar is turned
on. Place the two red dots together to
activate the receiver/collar.
- Be sure the collar strap is tight enough
so both contact points are touching the
dog’s skin.
- The contact points may be too short for
your dog’s thick or long coat. To place
an order for longer contact points, please
call 1-888-811-9111. If you are already
using longer contact points, you might
24
Troubleshooting Guide
need to trim down the hair on the dog’s
neck, so both contact points are touching
the skin.
- The intensity level may be too low for your
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until the dog responds usually by neck
movement, head shaking, looking over
his shoulder, etc (response may be very
subtle so pay attention.).
2. The LED indicator light comes on, but
I do not feel any stimulation.
- Your tolerance may be higher than your
dog’s. You may need to try the unit on
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and/or increase the stimulation level. Be
sure both contact points are touching
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- The battery may be low, check the LED
light for battery life.
- If you have a full charge, and you have
done all of the above, your unit may
need to be serviced. Please contact
Customer Service at info@iqpetcollar.
com or 1-888-811-9111.
3. The handheld transmitter has no
range, or stimulation is less when the
dog is farther away.
- Check to see if your fingers are
touching the antenna as the range may
substantially decrease.
- The range indicated on the unit’s box
is for flat terrain (line of sight). Heavy
brush, trees, hills or moisture will affect
the range of your unit. For best range,
hold the handheld transmitter vertically
above your head, and/or try moving to
higher ground.
- Any electrical conductors will affect the
range, such as cars, chain-link dog runs,
metal buildings, and radio towers. For
best results, operate away from these
structures.
Troubleshooting Guide
25
4. My units are not holding a charge.
- The charging pin may be damaged. A
metal pin inside the charging port should
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the pin is wobbling, broken or missing,
you will need to send the unit in to the
Repair Dept. The charging port must be
clean prior to charging, clean the dirt out
with a cotton swab and some rubbing
alcohol. If the dog is in salt-water, be
sure to rinse the receiver/collar and
charging port with clean water.
- For iQ Pet units over two years old from
the purchase date, the batteries may need
to be replaced. You can replace them
26
Troubleshooting Guide
yourself by contacting iQ Pet. Damages
incurred to the unit due to improper
battery installation are not covered
under any warranty. iQ Pet strongly
recommends sending the unit in for
inspection.
5. My dog has skin irritation.
- This may be due to the contact points. If
your dog exhibits signs of skin irritation,
consult with a veterinarian. Once the
dog’s skin returns to a normal condition,
continue to use the receiver/collar and
check your dog’s neck each time you use
the unit.
WARRANTY AND REPAIR
INFORMATION
1-Year Comprehensive Warranty
iQ Pet provides the original purchaser with a 1-YEAR
WARRANTY for all products in the iQ Pet Series. The
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FRYHUDJHLVIRU3DUWV/DERUDQG$FFHVVRULHV$IWHUWKH¿UVW
year, the cost of Parts, Accessories, Labor fees, and Shipping
fees incurred are the customer’s responsibility. Labor
fees will be variable depending on the extent of the work
required.
To Qualify for the iQ Pet Warranty
All products must be registered and/or a proof of purchase
is required to initiate repair work under warranty. To register
your iQ Pet product, log onto our website at www.iqpetcollar.
com, click on the warranty registration link, and fill out
the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a
computer, you can call our toll free number at 1-888-8119111, and one of our customer service representatives will
register the product for you. If you were unable to register
your product within 30 days of purchase, we will accept all
products for repair with a proof of purchase. We strongly
recommend keeping the original receipt. If your product is
not registered and a proof of purchase is not available at the
time of service, iQ Pet will estimate the age of the unit by
the serial number. Serial number estimates can differ from
the actual purchase date. A serial number estimate is the only
method of determining an approximate date of purchase
without product registration or a proof of purchase.
Not Covered Under Warranty
iQ Pet DOES NOT offer warranty for products that have
been bought secondhand or as a resold product.
iQ Pet DOES NOT replace defective units or provide
refunds for products purchased from us after 30 days from
the date of purchase.
iQ Pet DOES NOT cover the cost of shipping outside of the
Continental United States.
Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed
to the dealer directly. If the products purchased from an
authorized dealer are after 30 days from the date of purchase,
please send the units to iQ Pet for service and repair.
iQ Pet DOES NOT cover the cost of repairs and
replacements due to misuse by the owner or dog, improper
Warranty and repair information
27
maintenance, and/or lost units. Any water damage on the
Water Resistant Handheld Transmitters will not be covered.
All replacement costs for either the handheld transmitter or
receiver/collar will be the owner’s responsibility.
The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting
repair work.
The removal of serial numbers from any iQ Pet products will
void the warranty.
iQ Pet reserves the right to retain and discard any parts or
accessories that have been found damaged upon replacement
and repair.
be required before warranty work is initiated.
Please include a brief explanation outlining the problem
and include your name, address, city/state/zip code, daytime
phone number, evening phone number, and email address.
Or you can visit our website at www.iqpetcollar.com for
a service request form. If the repair costs are not covered
under warranty, we will call you for payment information
and authorization. For any questions concerning your iQ Pet
products, call us toll free at 1-888-811-9111, M-F 8:30AM
- 4:00PM, Pacific Standard Time, or email us at repair@
iqpetcollar.comIRUVSHFL¿FUHSDLULQTXLULHV
Send repair units to:
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble
Shooting Guide” in the Owner’s Manual and call customer
service at 1-888-811-9111, for technical support, before
sending it to iQ Pet for Service.
The cost of shipping products under warranty back to iQ Pet
is the customer’s responsibility. iQ Pet is not responsible for
units damaged or lost in transition to iQ Pet. iQ Pet is not
responsible for loss of training time or inconvenience while
the unit is in for repair work. iQ Pet does not provide loaner
units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date may
28
Warranty and repair information
iQ Pet / Repairs
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
by Dogtra Company
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
Tel: 310-534-0101
Fax: 310-534-9111
Toll free: 1-888-811-9111
Email: [email protected]
Website: www.iqpetcollar.com
29