Samsung DCS 400si User guide

SYSTEM
ADMINISTRATION
AND
SPECIAL FEATURES GUIDE
DCS 400si
DIGITAL COMMUNICATIONS SYSTEM
April 1999
TABLE OF CONTENTS
ABOUT THIS BOOK .......................................................... 1
SPECIAL FEATURES
System Ring Plans ........................................................................... 2
Manual Ring Plan Change ................................................................. 2
Temporary Ring Plan Override ........................................................... 2
Calling The System Operator ............................................................ 2
Operator Recalls ............................................................................... 3
Executive Barge-in ............................................................................ 3
Walking Class of Service ................................................................... 4
In/Out of Group .................................................................................. 4
Direct Inward System Access (DISA) .............................................. 5
DISA Security ................................................................................... 5
Forced Account Codes ..................................................................... 6
Authorization Codes .......................................................................... 6
Using the Tie Line .............................................................................. 7
Alarm Sensor Operation ..................................................................... 7
CALLER ID AND ANI SPECIAL FEATURES
Abandon Call List .............................................................................. 8
Caller ID/ANI on SMDR .................................................................... 8
Number to Name Translation .............................................................. 8
SYSTEM ADMINISTRATOR PROGRAMMING
Customer Level Access .................................................................... 9
Change Feature Passcode ................................................................ 9
Set Date and Time Display .............................................................. 10
Reset Station Passcodes to Default ............................................... 11
Program Station Names ............................................................. 12–13
Program Trunk Names ..................................................................... 14
Program Station Group Names ........................................................ 15
Program System Speed Dial Numbers ..................................... 16–17
Program System Speed Dial Names ............................................... 18
Program Personal Speed Dial Numbers for Other Stations ....... 19–20
Program Personal Speed Dial Names for Other Stations .......... 21–22
Create Programmed Station Messages .......................................... 23
Set Alarm/Appointment Reminder with Message ...................... 24–25
Managing Key Assignments ...................................................... 26–27
Programming Account Codes .......................................................... 28
Station Timers .................................................................................. 29
Adding Names to the Translation Table ....................................... 30–31
Holiday ............................................................................................. 32
Customer Set Relocation ........................................................... 33–34
SYSTEM MAINTENANCE ALARMS ..................... 35
ABOUT THIS BOOK
This book contains instructions for special features that every telephone user
may not need to know. The owner can decide who the system administrator will
be and who will have access to these features. Station users can be trained on
only the items that apply to them. This procedure will help control costs and
telephone abuse.
Several of the features listed in this book are specific to the system operator or
attendant position. You can have more than one operator or set your system up
to be used without an operator.
The designated system administrator can access specific programs and modify
some functions to better manage the DCS 400si office telephone system. Instructions are detailed and easy to follow. When assistance is needed, contact
your installation and service company.
1
SPECIAL FEATURES
SYSTEM RING PLANS
Your system is designed to have a maximum of six different Ring Plans. Each
ring plan can be programmed to allow different lines to ring different ring plans to
ring different station and/or station groups. Examples of why different ring plans
are required can include normal day operation, night operation, using different
operators during different lunch shifts and Saturday or evening hours of operation. While the system is in a ring plan, each station will be limited to its individual Ring Plan class of service dialing restrictions. You can place the system
in one of any six of these ring plans at any time. Ring Plans are available on an
individual tenant basis and may be set automatically or manually. Automatic
Ring Plans have an individual start time and will remain in that mode until the
beginning of the next defined ring plan. If no automatic timer is set, you must
change ring plans manually.
Any of these ring plans can be switched from one plan to another at any time
by manually pressing a ring plan button. There are two ways to override the
automatic ring plans; one is a temporary override until the next programmed
start time, and the other is a permanent override until manually changed.
MANUAL RING PLAN CHANGE
Press the RTO button plus the ring plan passcode (four digits) and the ring
plan (1-6) you wish to set. The system will override all the automatic time
tables and will remain in the set ring plan until manually changed. To manually
change or cancel the ring plan time override and return ring plan operation to
the system clock: press the RTO plus the ring plan passcode (four digits) and
a “0” to cancel the ring plan time override and return to normal operation.
TEMPORARY RING PLAN CHANGE
Press the RP button plus the ring plan passcode (four digits) and the ring plan
(1-6) you wish to set. The system will remain in that ring plan until the next
automatic start time for the next ring plan goes into effect.
NOTE: This button may also be assigned an extender of one of the six ring
plans. Example: An RP button is given an extender of 3 (RP3) and the operation
of this button is a push on/push off type of operation with the system always
returning to ring plan 1 when the key is turned off. When the system is operating
in ring plan 3, the RP3 button will light steady red, and when off the light will also
turn off.
2
CALLING THE SYSTEM OPERATOR
Any station that dials 0 will ring its assigned operator. (If tenant service is used,
each tenant may have a different operator or operator group.) Calls to the system or tenant operator are easily identified because the CALL key will have a
fast flashing red light. Station users will never receive a busy signal when they
dial 0 or the operator group number. The calls will continue ringing in queue until
answered.
OPERATOR RECALLS
Transferred calls that go unanswered will recall to the station that originated the
transfer. Should the station that originated the transfer not answer the recall, the
call will be sent to the operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall is
unanswered at the station that originated the hold, the call is sent to the operator.
Both types of recalls will ring and have a slow flashing amber light on the LINE
key or CALL key.
EXECUTIVE BARGE-IN
If you want to break into another conversation, you must be allowed to barge-in
and the other station or trunk must not be secure.
• Dial the desired extension or trunk number and listen for the busy signal.
• Press the BARGE-IN button and begin speaking after the tone.
• Hang up when you are finished.
The system can be set for one of the three following barge-in options:
• No barge-in allowed
• Barge-in with intrusion tone
• Barge-in without intrusion tone (service observing)
When the second or third option is selected the barger will take priority over the
line. This means unless you (barger) hang up first, the station or line you barged
into will still be connected to you when the station you barged into hangs up.
When the third option is selected, the station that barges-in can monitor the
conversation and no warning tone or display will be sent to the station being
monitored. The handset transmitter and keyset microphone are disabled. The
party that originated the barge-in may join the conversation by pressing the
MUTE button on the keyset. Your service company must program these options
for you.
3
WARNING
Barge-in without tone may violate state or federal laws concerning the
right to privacy. Samsung Telecommunications America is in no way
responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICE
You can change a restricted station’s class of service to the same class as your
station, allowing you to make calls or use features that would otherwise be
restricted from that station.
• Lift the handset or press the SPK or the MONITOR key.
• Dial 59 and then your extension number.
• Dial your station passcode and receive internal dial tone.
• Dial an access code and then the telephone number—OR—use the desired feature as usual.
• Hang up. The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.
IN/OUT OF GROUP
Any station assigned to a station group can remove itself from that group and
then reenter the group at a later time. When out of the group, a station can
receive calls to its extension number but not to the group. There are 50 groups
and the access codes are 500–549 or 5000–5049 depending if your system is
set up for 3 or 4 digits number plan.
To create a backup or relief operator position, assign the main operator and one
or more backup individuals to the operator group. All but the main operator
should be out of the group. When it is necessary to use a backup operator, put
the desired backup station in the group and remove the main operator. When
incoming call traffic is heavy, you can have another station put itself in the
operator group along with the main operator to handle the extra call load.
If the station does not have an IN/OUT key:
•
•
•
•
Lift the handset and dial the feature access code _________________.
Dial the group number.
Dial 0 to be out of the group or dial 1 to be in the group.
Receive confirmation tone and hang up.
If the station has an IN/OUT key:
• Press the IN/OUT key. It will light red when the station is in the group.
• Press the IN/OUT key again. The light is off when the station is out of the
group.
DIRECT INWARD SYSTEM ACCESS (DISA)
From outside of the office, selected individuals can call into the DCS 400si
system on special DISA line(s). A security code must be entered to gain access. Once these individuals are in the system, they can make outside calls
using the office lines or call stations within the system. Individuals who will use
DISA must have their stations assigned for DISA access and must change
their station passcodes. The default passcode 1234 cannot be used.
•
•
•
•
•
•
Call in on the DISA line from any phone with tone dialing.
You will hear DCS dial tone. Dial your security code (your extension number plus your station passcode).
If you are allowed access, you will receive DCS dial tone.
Dial any line access code, receive outside dial tone and then dial a telephone number OR dial any extension number to call a station in the
system.
To make another call, press ✱, receive dial tone and dial another number.
Press # and hang up when finished.
NOTE: Outgoing DISA calls are controlled by the dialing class of the station
identified by the security code. The DISA line must have disconnect supervision from the central office. Insist that this service is verified by your installation/service company.
DISA SECURITY
A common practice among hackers is to repeatedly dial a known DISA access
number (usually with a computer) and try a different passcode each time. The
hacker hopes to eventually chance upon the correct passcode and thus gain
access to your system. The DCS 400si security feature counts the number of
sequential incorrect passcode attempts. If a certain number is reached, DISA is
disabled and the system sends an alarm to designated display stations. The
number of passcode attempts and the disable duration are both programmable.
In addition, the DCS system will print an SMDR record (a customer-provided
printer and a SIM are required) each time an incorrect passcode is entered.
The DISA alarm will ring for a programmable time before canceling the ringing;
however, the DISA alarm display will remain until the alarm is cleared. To clear
the DISA alarm, follow the following procedure:
•
•
•
Lift the handset and dial 58.
Enter the DISA alarm passcode (see your service company).
Replace the handset.
NOTE: A station can be in more than one group.
4
5
WARNING
As it is impossible to prevent unauthorized access to your telephone
system by hackers, we suggest that you do not turn the DISA feature on
unless you intend to use it. If you do use this feature, it is good practice
to frequently change passcodes and periodically review your telephone
records for unauthorized use.
FORCED ACCOUNT CODES
Account codes are used to provide accountability for the incoming and outgoing
calls. If you do not have SMDR running, you cannot use this information. These
account codes can be either forced or optional, but if forced, are always verified
from a system list of up to 500 entries.
USING FORCED ACCOUNT CODES
•
•
•
Lift the handset and press the ACCT CODE key or dial 47.
Enter the account code.
Press the account code button again, press TRSF or hookflash (on an
SLT). If a correct code is entered, you will hear a dial tone and you can
make an outside call in the usual manner. If an incorrect code is entered,
the station returns error tone.
This code will always print on SMDR reports. For information on entering and
changing forced account codes, see the system administrator programming
section of this book.
AUTHORIZATION CODES
Authorization codes are used to validate a station user and give permission to
make a call. These four digit authorization codes can be either forced or optional, but if used, are always verified from a system list of 250 entries. Each
authorization code has an associated class of service. When the code is entered, the class of service is changed to that of the authorization code.
USING AUTHORIZATION CODES
After going off-hook, the station user must dial ✱ followed by a four digit
authorization code. If you enter a correct code, you will hear confirmation tone
and then receive DCS dial tone and you can make an outside call in the usual
manner. The station then follows the dialing class for that authorization code. If
you enter an incorrect code, the station returns error tone. This code may or
may not print on SMDR reports depending on SMDR programming.
6
USING THE TIE LINE
OUTGOING
Your office can be connected to another system with a tie line. Use this line to
make calls to stations in the other system. If programming allows, you can
access lines in the other system to make outside calls. Tie line calls can be put
on hold, transferred and conferenced in the same manner as are other outside
calls.
• Lift the handset or press the SPK or MONITOR key.
• Dial the tie line access code or press the tie line key.
• When you receive dial tone from the other system, you can dial extension numbers or access outside lines.You must know the extension numbers and the line access codes for the other system.
• Finish the call by replacing the handset or pressing the ANS/RLS or the
MONITOR key if you are using a 7 button phone.
NOTE: Outgoing calls are controlled by the station’s dialing class.
INCOMING
Station users in the other system can access the tie line and make intercom
calls to stations in your system. Answer tie line calls ringing at your station as
you would any other outside call. They can be put on hold, transferred and
conferenced in the same manner as are other outside calls.
IN AND OUT ON TIE LINE
Users accessing the tie line from the other system can get a line in your system
and make outgoing calls. These calls can be controlled by assigning a dialing
class to the tie line. For further information, see your service company.
ALARM SENSOR OPERATION
Your system may be equipped with an alarm sensor. When this sensor is activated, the designated display stations will ring and display a related message.The
alarm will ring for a programmable time before cancelling the ringing; however,
the alarm display will remain until the alarm is cleared. This message is programmable. To clear the alarm:
• Lift the handset and dial 57.
• Enter the alarm clear passcode (obtain from your service company).
• Replace the handset.
7
CALLER ID SPECIAL FEATURES
CALLER ID AND ANI
SPECIAL FEATURES
INVESTIGATE
NOTE: The Caller ID features below require optional software and/or hardware.
Please ask your installation and service company for details.
The system has a system-wide abandoned calls list that stores CID information
for the last 100 calls that rang but were not answered and were accompanied
with valid CID information. Calls with CID information consisting of OUT OF
AREA, PAYPHONE or PRIVATE will not be stored in the list. The abandoned
calls list is accessed using the system administrator’s passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number.
You can use the NND key to toggle between the CID name, CID number and the
date and time the call came in. The system must be using LCR to dial numbers
from the abandoned calls list.
To view the list of abandoned incoming calls for which CID information has been
received:
• Dial 64 and dial the system administrator passcode.
• Scroll through the entries using the VOL keys.
CALLER ID/ANI ON SMDR
The Station Message Detail Records (SMDR) report can be set to include the
CID name and number or ANI (Automatic Number Identification) number for
incoming calls. This format expands the printout to 113 characters. You must
use a wide carriage printer or an 80 column printer set to the condensed print
option. NOTE: ANI service does not provide name. Use CID/ANI translations to
provide ANI name.
TEAR HERE
ABANDON CALL LIST (100)
Investigate allows selected stations with a special class of service
to investigate any call in progress. If CID information is available for
an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed.
After investigating, you may barge-in on the conversation, disconnect the call or hang up your phone to end the investigation.
• At your keyset, press the INVESTIGATE key.
• Enter your station passcode. (Default passcodes cannot be
used.)
• Enter the station number to be investigated.
• You can now press BARGE to barge-in on the conversation.
OR
You can press NND to view more information about the call.
OR
You can press DROP to disconnect the call.
NOTES:
1. If the call is an outgoing call, the NND key will not appear.
2. This feature requires optional software and/or hardware.
Please ask your installation and service company for details.
WARNING
This feature may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications America
is in no way responsible for the possible misuse of this
feature.
NUMBER TO NAME TRANSLATION
(1500)
The system provides a translation table of 1500 entries for use in areas that do
not provide name and number (sometimes called “deluxe”) Caller ID or when
ANI is received. When the CID or ANI number is received, the table is searched.
When a match is found, the system will display the corresponding name from
the table. This will allow users in areas that do not support “deluxe” Caller ID or
have only ANI service to provide names for regular callers.
8
NOTE: This information is NOT repeated in this user guide.
SYSTEM ADMINISTRATOR
PROGRAMMING
CUSTOMER LEVEL ACCESS
Before any customer programs can be accessed, you must first open system
programming using the passcode you have been assigned. You must use an
LCD 12B or LCD 24B keyset. Should it become necessary to change this
passcode, see your service company.
• While on-hook, press TRSF and then dial 200. Your display shows [ENABLE CUS. PROG. PASSCODE].
• Dial the four digit passcode. The display shows [ENABLE CUS. PROG. DISABLE].
• Dial 1 to enable. The display shows [ENABLE CUS. PROG - ENABLE].
• Press TRSF. The keyset returns to its idle condition.
• Press TRSF and then dial the three digit program code you want to access. Follow the instructions for that program.
NOTE: You must begin programming within 30 seconds. Once you are in programming, any delay of more than 30 seconds between key strokes will cause
the system to automatically close programming.
CHANGING FEATURE PASSCODE
You can change individual feature passcodes. This program is used to change
the passcodes for several features. These features are the following: RING PLAN
SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each
passcode is four digits long. Each digit can be 0 to 9.
PROGRAM KEYS
UP & DOWN - Select the extension number.
HOLD - Press to reset the passcode to default settings.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 202
Display shows
CHANGE PASSCODE
RING PLAN: 0000
2. Use the UP and DOWN keys to scroll
through the different options and press
the right soft keys.
CHANGE PASSCODE
DISA ALARM:5678
9
3. Press HOLD to reset the passcode
CHANGE PASSCODE
RING PLAN: 0000
4. Press TRSF to store and exit programming
OR press SPK to store and advance to the
next program
SET DATE AND TIME DISPLAY
Should it ever become necessary to correct the date and time displayed on all
of the keysets, do so as soon as you notice that they are incorrect. Automatic
Operating Mode will not work correctly and SMDR records will be of no value
when the date and time are not correct.
RESET STATION PASSCODES TO
DEFAULT
Individual keyset users can set or change their own individual passcodes. These
passcodes are used to lock and unlock keysets, override toll restriction and
access the DISA feature. At times, it may be necessary for the system administrator to reset a station’s passcode to default “1234.” This program cannot be
used to display passcodes, only to reset them.
PROGRAM KEYS
UP & DOWN - Select the extension number.
HOLD - Press to reset the passcode.
The display format is the following:
W (Day of the week): Enter 0 for Sunday and 6 for Saturday.
MM (Month): Enter 01 for January and 12 for December.
DD (Day of the month): Enter a number in the range of 01–31.
YY (Year): Enter the last two digits of the year.
HH (Hours): Use the 24 hour clock and enter a number in the range of 00–24.
MM (Minutes): Enter a number in the range of 00–59.
Open customer programming and follow the instructions below.
Failure to enter the time using the 24 hour clock will cause the date to change at
12:00 P.M. Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 505
Display shows
OLD:6010184:0047
NEW:WMMDDYY:HHMM
2. Enter the new time and date using
the above format
OLD:6010184:0047
NEW:3020994:1445
3. Verify the time and date and reenter
them if necessary
OLD:3020994:1445
NEW:WMMDDYY:HHMM
ACTION
DISPLAY
1. Press TRSF and then dial 101
Display shows
[201] PASSCODE
PASSCODE:✱✱✱✱
2. Dial the station number OR use the
UP and DOWN keys to scroll through
the keyset numbers and press the
right soft key to move the cursor right
[205] PASSCODE
PASSCODE:✱✱✱✱
3. Press HOLD to reset the passcode
[205] PASSCODE
PASSCODE : 1234
4. Press the right soft key to return to
step 2 OR press TRSF to store and exit
programming OR press SPK to
store and advance to the next program
DEFAULT DATA: ALL STATION PASSCODES = 1234
4. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
If you have entered invalid data, you will receive an [ INVALID ENTRY ] message for three seconds. Reenter the correct date and time. If the information you
entered is incorrect, repeat the procedure.
10
11
PROGRAM STATION NAMES
This program is used to assign a character name or identification for each extension. You may assign a name of 11 characters long.
PROGRAM KEYS
Names are written using the keypad. Each press of a key will select a character.
Pressing the dial pad key moves the cursor to the next position. For example, if
the directory name is “SAM SMITH,” press the number “7” three times to get the
letter “S.” Press the number “2” once to get the letter “A.” Continue selecting
characters from the table below to complete your message. Press the “A” key to
change the letter from upper case to lower case.
NOTE: When the character you want appears on the same dial pad key as does
the previous character, press the UP key to move the cursor to the right.
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
COUNT
1
2
3
4
5
DIAL 0
Q
Z
.
)
0
ACTION
DISPLAY
DIAL 1
space
?
,
!
1
1. Press TRSF and then dial 104
Display shows
[201] STN NAME
DIAL 2
A
B
C
@
2
DIAL 3
D
E
F
#
3
2. Dial station number (e.g., 205)
OR press UP or DOWN to select the
station and press the right soft key to
move the cursor
[205] STN NAME
DIAL 4
G
H
I
$
4
DIAL 5
J
K
L
%
5
DIAL 6
M
N
O
^
6
DIAL 7
P
R
S
&
7
3. Enter the station name using the
procedure described on the next page
and press the right soft key to return to
step 2
[205] STN NAME
SAM SMITH
DIAL 8
T
U
V
✱
8
DIAL 9
W
X
Y
(
9
DIAL ✱
:
=
[
]
✱
4. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
The # key can be used for the following special characters: #, space, &, !, :, ?,
., %, $, -, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, “ and ~.
NOTE: Directory information is always 11 characters.
DEFAULT DATA: NONE
12
13
PROGRAM TRUNK NAMES
PROGRAM STATION GROUP NAMES
This program is used to assign a character name or identification for each C.O.
line. You may assign a name of 11 characters long.
This program is used to assign a character name or identification for each station group (501–549). You may assign a name 11 characters long.
PROGRAM KEYS
PROGRAM KEYS
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 404
Display shows
[701] TRUNK NAME
2. Dial trunk (e.g., 704) OR press UP or
DOWN to select trunk and press the right
soft key to move the cursor
[704] TRUNK NAME
3. Enter the trunk name using the procedure
in Program Station Names and press the
right soft key to return to step 2
[704] TRUNK NAME
SAMSUNG
4. Press TRSF to store and exit programming
OR press SPK to store and advance to
the next program
14
ACTION
DISPLAY
1. Press TRSF and then dial 602
Display shows the first group
[501] SGR NAME
2. Dial the group number (e.g., 505) OR
press the UP or DOWN key to make a
selection and press the left or right
soft key to move the cursor
[505] SGR NAME
3. Enter the name using the method
in Program Station Names
[505] SGR NAME
SAMSUNG
4. Press the left or right soft key to return to
step 2 OR press TRSF to store and exit
programming OR press SPK to store and
advance to the next program
15
PROGRAM SYSTEM SPEED DIAL
NUMBERS
The system list starts with 200 numbers and can be increased in blocks of ten.
The maximum amount is 500 numbers if no more than 1000 station speed dial
numbers are assigned. See your service company to increase or decrease the
system list.
The speed dial codes are 500–999. Each speed dial number consists of a line
access code and the telephone number to be dialed. The access code can be
any line group, individual line, station group or individual extension. The speed
dial number can be up to 24 characters long including ✱, #, FLASH and PAUSE.
NOTE: If Least Cost Routing (LCR) is being used, the LCR access code must
be entered.
3. Enter the access code (e.g., 9—the system
will automatically insert a dash) followed by
the phone number (up to 24 digits long)
and press the right soft key to return to
step 2
SYS SPEED DIAL
505:9–121223456789
4. Press the F key to toggle to Program
System Speed Dial Names, step 3 to
enter the name
SYS SPEED NAME
505:
5. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
DEFAULT DATA: NO SPEED NUMBERS ASSIGNED
When you are entering a speed dial number, there are some special keys that
you will need to use. These are the bottom row of programmable keys on the
LCD 12B and LCD 24B keysets and are known as keys A, B, C, D, E and F.
PROGRAM KEYS
UP & DOWN - Select the speed dial bin.
KEYPAD - Used to enter number.
HOLD - Press to clear entry.
SPK/RLS - Save data and advance to next program.
A - Does not have a function.
B - Inserts a FLASH.
C - Inserts a PAUSE.
D - Changes the dialing type from pulse to tone.
E - Hides and displays digits.
F - Changes display to speed dial name entry.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 705
Display shows the first number
SYS SPEED DIAL
500:
2. Dial the speed bin desired (e.g., 505) OR
press UP or DOWN to choose and
press the right soft key to move the cursor
SYS SPEED DIAL
505:
16
17
PROGRAM SYSTEM SPEED DIAL
NAMES
PROGRAM PERSONAL SPEED DIAL
NUMBERS FOR OTHER STATIONS
This program is used to assign a character name or identification for each system speed dial location. This name enables you to locate the speed dial number
when you are using the directory dial feature. You may assign a name 11 characters long.
Individual station users can program their own numbers, but in cases where this
is not practical, or for single line telephone users, this program allows a system
administrator to view or change any station’s speed dial numbers. The station
speed dial codes are 00–49. Each station begins with ten numbers (00–09) and
can be assigned more in blocks of ten (up to a maximum of fifty numbers).
PROGRAM KEYS
Each speed dial number consists of a line access code and the telephone
number to be dialed. The access code can be any line group, individual line,
station group or individual extension. The speed dial number can be up to 24
characters long including ✱, #, FLASH and PAUSE.
UP & DOWN - Used to scroll through speed dial bins.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next program.
HOLD - Used to clear previous entry.
ACTION
DISPLAY
1. Press TRSF and then 706
Display shows the first name
SYS SPEED NAME
500:
2. Dial the system speed number (e.g., 505)
OR press UP or DOWN to select the entry
number and press the right soft key to
move the cursor
SYS SPEED NAME
505:
3. Enter the name as shown in Program
Station Names and press the right soft
key to return to step 2 OR press the
F key to toggle to the speed dial number
to return to Program System Speed Dial
Numbers, step 4
SYS SPEED NAME
505:SAMSUNG
4. Press the right soft key to return to step 2
above OR press TRSF to store and exit
programming OR press SPK to store and
advance to the next program
18
NOTE: If Least Cost Routing (LCR) is used, the LCR access code must be
entered.
When you are entering a speed dial number, there are some special keys that
you will need to use. These are the bottom row of programmable keys on the
LCD 12B and LCD 24B keysets and are known as keys A, B, C, D, E and F.
PROGRAM KEYS
UP & DOWN - Scrolls through extension numbers and speed dial bins..
KEYPAD - Used to enter number.
HOLD - Press to clear entry.
A - Does not have a function.
B - Inserts a FLASH.
C - Inserts a PAUSE.
D - Changes the dialing type from pulse to tone.
E - Hides and displays digits.
F - Changes display to speed dial name entry.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 105
Display shows
[201] SPEED DIAL
00 :
19
2. Dial the station number (e.g., 205) OR
press UP or DOWN to select the station
and press the right soft key to move the
cursor OR press the left soft key to go
to step 4
[205] SPEED DIAL
00 :
3. If the selected station has no speed dial
bins, this display will be shown and a new
station may be selected
[205] SPEED DIAL
SPDBLK NOT EXIST
4. Dial the location number (e.g., 05) OR
press UP or DOWN to select the location
and press the right soft key to move the
cursor OR press the left soft key to return
to step 2
[205] SPEED DIAL
05: _
5. Enter the trunk access code (e.g., 9)
followed by the number to be dialed
(e.g., 4264100) OR press the right
soft key to return to step 2 OR press the
left soft key to return to step 3 OR press
HOLD to clear an entry (if an error is made,
use the DOWN key to step back)
[205] SPEED DIAL
05 : 9-4264100_
6. Press the F key to access Program Station
Speed Dial Names OR press TRSF to save
and exit programming OR press SPK to save
and advance to the next program
DEFAULT DATA: NO SPEED DIAL NUMBERS PROGRAMMED
20
PROGRAM PERSONAL SPEED DIAL
NAMES FOR OTHER STATIONS
Each individual station user can program his/her own names but in cases where
it is impractical or for single line telephone users, this program allows a system
administrator to view or change any station’s speed dial names. The station
speed dial codes are 00–49. Each station begins with ten numbers (00–09) and
can be assigned more in blocks of ten up to a maximum of fifty numbers.
PROGRAM KEYS
UP & DOWN - Used to scroll through extension numbers and speed dial bins.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next program.
HOLD - Used to clear previous entry.
ANS/RLS - Used to select ALL.
ACTION
DISPLAY
1. Press TRSF and then dial 106
Display shows
[201] SPEED NAME
00:
2. Dial the station number (e.g., 205) OR
press UP or DOWN to select the station
and press the right soft key to move the
cursor
[205] SPEED NAME
00:
3. If the selected station has no speed dial
bins, this display will be shown and a new
station may be selected
[205] SPEED DIAL
SPDBLK NOT EXIST
4. Dial the speed dial location (e.g., 05) OR
use UP or DOWN to scroll through the
location numbers and use the right soft
key to move the cursor OR press the left
soft key to return to step 2 above
[205] SPEED NAME
01:_
21
5. Enter the name using the procedure in
Program Station Names and press the
right soft key to return to step 2 OR
press the left soft key to return to step 3
6. Press the F key to access Program
Personal Speed Dial Numbers for
Other Stations OR press TRSF to
store and exit programming OR press
SPK to store and advance to the
next program
[205] SPEED NAME
01:SAM SMITH
CREATE PROGRAMMED STATION
MESSAGES
The programmed station message feature lets you set a message at your phone
to notify users with Display Phones that you may be out of town. This way, when
Display Phone users call their display will show “OUT OF TOWN” and they will
know why you do not answer.
DCS 400si system stores 30 messages for you to choose from, numbered from
01-30. Messages 26-30 are special in that you can add a date or time mark to
end the message with. For example, the message will display “Return at XXXXX”
so other people will know when to reach you.
PROGRAM KEYS
UP & DOWN - Select the message number.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 715
Display shows the first message
PGM.MESSAGE (01)
GIVE ME THE CALL
2. Dial in the message number (e.g., 11)
OR press UP or DOWN to scroll through
the messages and press the right soft
key to move the cursor
PGM.MESSAGE (16)
EMPTY MESSAGE
3. Enter in the message using the
procedure in Program Station Names
and press the right soft key to return
to step 2 above
PGM.MESSAGE (16)
IN THE SHOWROOM
4. Press TRSF to store and exit programming
OR press SPK to store and advance to
the next program
22
23
SET ALARM/APPOINTMENT
REMINDER WITH MESSAGE
6. Enter the messages using the procedure
in Program Station Names and press the
right soft key to return to step 2
Keyset users can set their own alarms but standard telephone users cannot.
The system administrator can set alarm/appointment reminders for other stations in the system.
7. Press TRSF to store and exit programming OR press SPK to store
and advance to the next program
[205]ALM REM (2)
TAKE MEDICATION
PROGRAM KEYS
UP & DOWN - Scroll through extensions.
HOLD - Press to clear data.
KEYPAD - Used to enter data.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 116
Display shows
[201]ALM REM(1)
HHMM: NOTSET
2. Dial the station number (e.g., 205) OR
press UP or DOWN to select the station
and press the right soft key to move the
cursor OR press ANS/RLS to select all
stations
[205]ALM REM(1)
HHMM: NOTSET
OR
[ALL]ALM REM(1)
HHMM: NOTSET
3. Dial 1–3 to select the alarm (e.g., 2) OR
press UP or DOWN to select the alarm
and press the right soft key to move the
cursor OR press the left soft key to
return to step 2
[201]ALM REM(1)
HHMM: NOTSET
4. Enter the alarm time in 24 hour clock
format (e.g., 1300) and the display will
automatically advance to step 5
[205]ALM REM (2)
HHMM:1300NOTSET
5. Enter the alarm type from the list above
OR press UP or DOWN to select the
alarm type and press the right soft key
to move the cursor
[205]ALM REM (2)
HHMM:1300DAILY
24
25
MANAGING KEY ASSIGNMENTS
You can view station key assignments and add extenders to some of the programmable keys for easy one touch operation of frequently used features.
An extender is a number that makes an otherwise general key very specific.
Adding the digit “4” to a PAGE key defines this key for paging zone four. Adding
“225” to a directed pickup key will define this key as pickup for extension 225
only. The key must already be assigned by the installing technician.
3. Enter the key number (e.g., 18) OR use
UP and DOWN to scroll through the keys
and use the right soft key to move the
cursor OR press the key to be programmed
[205] KEY EXTEND
18:DS
4. Dial the extender according to the list
above and the system will display your
selection
If there are no more entries, press
the left soft key to return to step 2
Use this program to assign extenders to the following keys:
KEY
DESCRIPTION
EXTENDER
BOSS .......
DP ............
DS ............
FWRD .......
GPIK .........
IG .............
MMPG ......
PAGE ........
PARK ........
RP ............
SPD ..........
PMSG .......
DIR ...........
VT .............
SG ............
Boss/Secretary ................... (1–4)
Direct Pickup ...................... (Extension or station group number)
Direct Station ...................... (Any extension number)
Call Forwarding ................... (0–7)
Group Pick-Up .................... (01–20)
In/Out of Group ................... (Any group number you are part of)
Meet Me Page .................... (0–9, ✱)
Page ................................... (0–9, ✱)
Park (orbits) ........................ (0–9)
Ring Plan ............................ (1–6), HOLD for none
Speed Dialing ..................... (00–49, 500–999)
Programmed Messages ...... (01–30)
Directory ............................. PERS (1), SYS (2) or STN (3)
Voice Mail Transfer .............. Voice Mail Group (501–549)
Station Group ..................... 500 or 5000 through 549 or 5049
5. Press TRSF to store and exit programming
OR press SPK to store and advance to the
next program
[205] KEY EXTEND
18:DS207
PROGRAM KEYS
UP & DOWN - Select the extension number.
KEYPAD - Used to enter extender codes.
HOLD - Used to clear the displayed data.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 107
Display shows the first station
[201] KEY EXTEND
01:CALL1
2. Dial the station number (e.g., 205) OR use
UP or DOWN to scroll through the station
numbers and press the right soft key to
move the cursor
[205] KEY EXTEND
01:CALL1
26
27
PROGRAMMING ACCOUNT CODES
STATION TIMERS
This program is used to add or change account code entries.
Each station can have an individual Forward No Answer, DTMF Duration, and a
First Digit Delay timer to accommodate station users with different individual
work habits. NO ANS FWD is the time a call will ring at a station before forwarding to the programmed destination. DTMF DUR is the duration of the DTMF
digits sent to a voice mail port. F-DGT DELY is the time the system will wait
after the voice mail answers before sending DTMF digits. When adjusting this
timer, make sure that the Forward No Answer timer value is not greater than the
transfer recall timer. The ranges for these timers are Forward No Answer timer is
000-250 seconds, DTMF Duration is 0100ms-9900ms, and the First Digit Delay
is 0100ms-9900ms.
PROGRAM KEYS
KEYPAD - Used to enter the account code (allowable digits 0–9).
UP & DOWN - Used to select entry number.
FLASH & TRSF - Used to view and change only the used entries.
SPK/RLS - Used to clear data.
Open customer programming and follow the instructions below.
Open customer programming and follow the instructions below.
ACTION
DISPLAY
1. Press TRSF and then dial 708
Display shows
ACCOUNT CODE
(001)
2. Dial the account code entry (e.g., 005)
OR press UP or DOWN to select the
entry number and press the right soft
key to move the cursor
ACCOUNT CODE
(005)
3. Enter the account code via the dial pad,
e.g., 1234 (maximum of 12 digits) and
press the right soft key to move the
cursor back to step 2
ACCOUNT CODE
(005)123456789012
4. Press TRSF to store and exit programming OR press SPK to store and
advance to the next program
PROGRAM KEYS
KEYPAD - Used to set timer values.
UP & DOWN - Used to select extension number.
SPK/RLS - Save data and advance to next program.
ACTION
DISPLAY
1. Press TRSF and then dial 502
Display shows
[201] NO ANS FWD
010 SEC
2. Dial the station number (e.g., 205) OR
press UP or DOWN key to select the
station and press the right soft key OR
press ANS/RLS to select all stations
and press the right soft key
[205] NO ANS FWD
010 SEC
OR
[ALL] NO ANS FWD
010 SEC
3. Press UP or DOWN key to select the
station timer and press the right soft key
[205] DTMF DUR.
0100 MS→
4. Enter the new value via the dial pad,
e.g., 0300 and the system will return
to step 2
[205] DTMF DUR.
0100 MS→0300
5. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
28
29
ADDING NAMES TO THE TRANSLATION
TABLE
This program allows the system administrator or technician to associate a CID
or ANI number received from the Central Office with a name programmed in this
translation table. If there is no match between a received number and a name in
this table, [no CID name] or [no ANI name] will be displayed.
The translation table consists of 1500 entries with each entry comprised of a
ten digit telephone number and a 16 digit name.
Names are written using the keypad. Each press of a key will select a character.
Pressing the next key will move the cursor to the next position. For example, if
the directory name is “SAM SMITH,” press the number “7” three times to get the
letter “S.” Now press the number “2” once to get the letter “A.” Continue selecting
characters from the table below to complete your message.
NOTE: When the character you want appears on the same dial pad key as the
previous character, press the VOL UP key to move the cursor to the right.
COUNT
1
2
3
4
5
DIAL 0
Q
Z
.
)
0
DIAL 1
space
?
,
!
1
DIAL 2
A
B
C
@
2
DIAL 3
D
E
F
#
3
DIAL 4
G
H
I
$
4
DIAL 5
J
K
L
%
5
DIAL 6
M
N
O
^
6
DIAL 7
P
R
S
&
7
DIAL 8
T
U
V
✱
8
DIAL 9
W
X
Y
(
9
DIAL ✱
:
=
[
]
✱
PROGRAM KEYS
UP & DOWN - Used to scroll through options.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next MMC.
HOLD - Used to clear previous entry.
ACTION
DISPLAY
1. Press TRSF and then dial 728
Display shows first entry
TRANSLATION:(0001)
DIGIT:
2. Dial entry number (e.g., 0005)
OR use UP and DOWN to scroll
through entries and press right
soft key to select entry
TRANSLATION:(0005)
DIGIT:_
3. Enter telephone number and press
right soft key to advance to name entry
OR enter telephone number and press
left soft key to return to step 2 above
TRANSLATION:(0005)
DIGIT:3054264100
4. Enter associated name as described
above and press right or left soft key to
return to step 2 above
OR press SPK to save and advance
to next MMC OR press TRSF to
save and exit programming
TRANSLATION:(0005)
SAMSUNG TELECOM
DEFAULT DATA: NONE
Open customer programming and follow the instructions below.
30
31
HOLIDAY
CUSTOMER SET RELOCATION
This program provides the ability to set as many as 20 different holidays. Each
holiday will override the System Operating Mode for that particular date with a
programmed ring plan.
This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial
etc. will follow this program. 12 button keysets and 24 button keysets can be
exchanged. Basic 7 button keysets can be exchanged with Basic 7 button key
sets. Single line stations numbers can be exchanged. If incompatible set types
are selected the DCS system will provide an ERROR: NO MATCH message. 12
button and 24 button key assignments should be taken in consideration when
relocating these type of sets. The table below shows which phones can be
switched with each other.
PROGRAM KEYS
UP & DOWN - Used to scroll through options.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
HOLD - Used to clear an entry.
ACTION
DISPLAY
NOTE: In order to use this program it must first be activated by a technician.
Please see your installing company to have this done if you wish to use this
program.
1. Press TRSF and then dial 512
Display shows
RING PLAN
FOLLOW1
2. Press the right soft key to move the
cursor to bottom half of display
RING PLAN
FOLLOW1
3. Enter the desired ring plan (e.g., 0-6)
Display will return to STEP 1
RING PLAN
FOLLOW4
4. Press UP or DOWN to change display
to holiday assignment
ASSIGN HOLIDAY
01:
5. Press the right soft key to move the
cursor to bottom half of display
ASSIGN HOLIDAY
01:
6. Enter a desired holiday date
(e.g., 1225)
ASSIGN HOLIDAY
01:
7. Press TRSF to store and exit
programming OR press SPK to store
and advance to the next program
ASSIGN HOLIDAY
01:1225
PROGRAM KEYS
32
CUSTOMER SET RELOCATION ALLOW TABLE
S/L
7 B TN B SC 12 L CD 12 B SC 24 L CD 24
AOM
64 B M
S/L
Y ES
NO
NO
NO
NO
NO
NO
NO
7 B TN
NO
Y ES
NO
NO
NO
NO
NO
NO
B SC 12
NO
NO
Y ES
Y ES
Y ES
Y ES
NO
NO
L CD 12
NO
NO
Y ES
Y ES
Y ES
Y ES
NO
NO
B SC 24
NO
NO
Y ES
Y ES
Y ES
Y ES
NO
NO
L CD 24
NO
NO
Y ES
Y ES
Y ES
Y ES
NO
NO
AOM
NO
NO
NO
NO
NO
NO
Y ES
NO
64 B M
NO
NO
NO
NO
NO
NO
NO
Y ES
UP & DOWN - Used to scroll through options.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next program.
HOLD - Used to clear previous entry.
ANS/RLS - Used to select ALL.
33
ACTION
1. Press TRSF 315
Display shows
DISPLAY
SET RELOCATION
EXT _ EXT
2. Enter first station number (e.g., 202)
Press RIGHT soft key to move cursor
SET RELOCATION
EXT 202 EXT _
3. Enter second station number (e.g., 210)
Press RIGHT soft key to enter data
SET RELOCATION
EXT 202 EXT 210
4. Display will return to STEP 1
Go to STEP 2
OR press TRSF to store and exit
programming.
SET RELOCATION
EXT _ EXT
34
SYSTEM MAINTENANCE ALARMS
The DCS 400si is provided with software that self-checks for any failures. If a
failure does occur in the DCS 400si software or hardware, a fault error will be
generated and buffered to an alarm report. During an alarm state every phone
with an assigned SYSTEM ALARM button will ring and cause the SYSTEM
ALARM button to flash amber. A phone with a display should be used so that
the alarm information can be viewed. When an alarm occurs, the user can press
the SYSTEM ALARM button to view and scroll through the alarms. This will
silence the audible part of the alarm, but the SYSTEM ALARM button will continue to flash until your Service Company views and clears the alarms in the
alarm report located in the system software.
35
N
O
T
E
S
SYSTEM ACCESS CODES
The DCS 400si telephone system has preset (default) feature access codes
that use the following number plan. These codes can be used if a key is not
available for the feature you want to use. Standard telephone users must always dial these codes.
0
10 + xxx
11
12 + xxx
13
16 + xxx
17
18
19
2xx or 2xxx
3xx or 3xxx
400
401
41
42 + xxx
43
44
45
46
47
48
49
500 or 5000
to
549 or 5049
55 + 0
55 + 1
55 + 2
Call attendant or system operator
Retrieve parked calls
Put calls on and take calls off hold
Retrieve calls on hold at another stn
Door lock release
Make speed dial calls
Save number and redial it
Recall dial tone for new call
Last number redial
Extension numbers
Extension numbers
Cancel Do Not Disturb
Set Do Not Disturb
Set Message No Ring
Cancel message
Set/return messages
Busy station/line callback
Busy station camp-on
Set up a conference
Enter account code
Set programmed station message
Send flash to outside line
Station hunt groups
Station hunt groups
Page all internal zones
Page internal zone 1
Page internal zone 2
55 + 3
Page internal zone 3
55 + 4
Page internal zone 4
55 + 5
Page external zone 1
55 + 6
Page external zone 2
55 + 7
Page external zone 3
55 + 8
Page external zone 4
55 + 9
Page all external zones
55 + ✱
All Page
56
Meet Me Answer
57
Alarm sensor clear
58
DISA alarm clear
59
Walking class of service
600
Cancel all call forwarding
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Ans
604 + xxx Set Fwd Busy/No Ans
605 + xxx Set Fwd Follow Me
607 + xxx Set Fwd DND
65
Directed call pickup
66
Group call pickup
67
Universal Answer
681
Dial by Voice
682
Dial by Voice Record
7xx or 7xxx Individual line numbers
8xx
Trunk groups
9
Trunk group 9 (Local)