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Amber Alert GPS 3G Product User Manual
Congratulations on your wise purchase to keep your family connected and protected. At Amber Alert GPS, Inc. we are dedicated to utilizing our technology to connect families and protect kids. We know that through the use of our Product, your lives will be enriched. Please call us if you need help in setting up your Product or if you have any questions.
You can reach us toll free at:
1-888-334-3958
Monday through Friday from 8am to 5pm MST
Amber Alert GPS, Inc.
1196 W. South Jordan Parkway, Suite B
South Jordan, UT 84095
Amber Alert GPS
®
is a registered trademark of Alert GPS Holdings, Inc.
© 2012 Alert GPS Holdings, Inc. All rights reserved.
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Contents
What Is Included in the Packaging................................................................................................... 4
Your Amber Alert GPS Product ....................................................................................................... 5
Getting Started with the App ............................................................................................................ 8
Coverage Area ................................................................................................................................. 9
Alerts ................................................................................................................................................ 9
Setting Up Your Amber Alert GPS Product ................................................................................... 10
Setting Up Alert Recipients ............................................................................................................ 13
Features ......................................................................................................................................... 17
Alerts .............................................................................................................................................. 20
Passive Alerts ................................................................................................................................ 30
Passwords ...................................................................................................................................... 30
History ............................................................................................................................................ 32
Log Out .......................................................................................................................................... 33
Firmware ........................................................................................................................................ 33
Battery Consumption...................................................................................................................... 33
Product Specifications ................................................................................................................... 34
Compliance with Applicable Laws .................................................................................................. 34
Attachment Options........................................................................................................................ 35
GPS for Beginners ......................................................................................................................... 36
Sight Impaired Information ............................................................................................................. 37
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What Is Included in the Packaging?
Included in Your Packaging:
• Amber Alert GPS 3G Product
• 1 Attached Faceplate
• Wall Charger
• Quick Start Guide
GPS Product Faceplate Wall Charger
Quick Start Guide
The back of the Quick Start Guide contains important information, such as your Username,
Password, and Product Phone Number. You will need this information to log into the Tracking
Portal ( www.amberalertgps.com/login ) and to place a phone call to your Product. Please keep this information in a secure place for future reference. Also referenced in Step 4 is the URL for downloading the Smartphone Parent App from iTunes (iPhone) or Google Play (Android).
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Your Amber Alert
GPS Product
Power Button
- The power button is located on the top of the Product. To turn the Product ON, press and hold the power button for 3 seconds. Check the LED lights located on the front faceplate of the Product. If the Product has successfully been turned ON, the middle LED light will flash blue every 8-10 seconds. To turn the Product OFF, press and hold the power button for 10 seconds. If the Product has successfully been turned OFF, the two outside LED lights located on the front faceplate of the Product will briefly light up. You may, if desired, customize the Power
Button depress time to suit your child’s particular needs. To do so, just visit the Settings Page on the Tracking Portal and select your desired time period from the drop down under the heading entitled “Configure Power Button Depress Time”
Power Button
Charging
– The charging port is located on the top left outer edge of the Product. The port is located under the protective flap. When the Product is plugged in and charging, the left LED indicator light will turn solid red. When charging is complete, the left LED light will turn off. Please
initially charge your Product for at least 4 hours near a window. It’s a good idea to always let your device get a full charge before using.
Charging Port
SOS/Voice
- The large circular button located in the middle of the Product is the SOS/Voice
Button. Your child may initiate an SOS Alert or Voice Call from the Product by pressing the
SOS/Voice button for 5 seconds. All the LED indicator lights on the front faceplate will turn on to confirm a successful press and a call will be initiated to a pre-designated number listed in the
Tracking Portal. To disconnect the call, press the hold the Power button for 4-5 seconds. Hint:
Practice holding the SOS button down with your child so that he/she is completely comfortable using this feature.
SOS Button
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Volume Controls
– The volume controls are located on the left side of the Product directly under the charging port. If you desire to turn the volume up or down, press the buttons with the appropriate arrows. These buttons allow you to adjust the ring volume of the Product. To ensure adequate voice volume, call your child’s device and adjust the volume to a level you deem appropriate.
Volume Controls
LED Lights
– There are three LED lights located on the front faceplate of the Product. The
Battery light is located on the left-hand side. The Battery light will flash red when the battery is low. The Battery light will be solid red when the Product is charging and will turn off when the
Product is fully charged. The GSM light (also known as the Cellular light) is located in the middle.
The GSM light will flash blue when you turn the Product ON, and will continue to briefly flash blue every 8-seconds when the Product is ON. The GPS light is located on the right-hand side. The
GPS light indicates an active connection to the GPS satellites. This light will rarely be seen since the GPS connection only occurs approximately every 5 minutes for a short period of time.
Light
GSM (Cellular) Light
(middle blue light)
Battery Light
Status Event
GPS Light
GSM (Cellular) Light
Fast flash
Slow flash
Off
Trying to connect to network
Product connected to network
Powered off
GPS Light
(second blue light)
Quick flash then off
Off
Battery Light (red light)
All 3 Lights
Solid
Flash
Solid
Indicates GPS is activated when the device is turned On
Idling
Charging
Low battery
Indicates SOS mode is active
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Satellite Signal
– It is very important for the Product to acquire a satellite signal. Please note that when you first receive the Product, it may take several hours for the Product to obtain a GPS signal. For best results, take the Product outside after charging or charge by a window.
Attaching Faceplates
– You have the ability to customize the look of your Product by interchanging the faceplates. The faceplates come in 4 different colors: black, blue, pink, and green. When removing a faceplate, insert your fingernail in the notch under the faceplate located at the bottom of the faceplate (the end nearest the SOS button). Carefully pull the faceplate toward yourself and the faceplate will pop off. To replace the faceplate, insert the notched ends located on the top of the faceplate in first (opposite the SOS hole). When inserting the notched ends, place them at a slight angle and carefully push the faceplate back towards the Product.
Gently press in the middle of the faceplate and then again on the bottom of the faceplate until the faceplate snaps into place and feels secure.
Notch for faceplate removal
Top: Notches on faceplate
Middle – press gently after notches are in place
Bottom – final press to snap in place completely
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Getting Started with the App
The Parent App was designed to help you monitor your Amber Alert GPS
Product from your Smartphone. With the Parent App you’ll get many of the same benefits you are accustomed to seeing on the Amber Alert GPS
Tracking Portal: Live Tracking, Location History, Customized Zone Alerts,
Predator Alerts, Speed Alerts and much more.
The Parent App is available for iOS and Android. To download the Parent
App, please go to Google Play or iTunes and search for Amber Alert GPS or type in the following links:
• www.amberalertgps.com/iphoneparent
• www.amberalertgps.com/androidparent
When logging in, please make sure you use the same username and password listed on the
Quick Start Guide.
Note For Windows & Blackberry Smartphone Users: We do not currently offer the Parent App on the Windows or Blackberry platforms. However, you may still monitor your child when you are on the go by using your phone’s browser and going directly to: www.amberalertgps.com
..
The Teen App will allow you to turn your teenager’s Android or iPhone into an Amber Alert GPS tracking product. Now you can track your whole family whether they are carrying an Amber Alert GPS Product or their Smartphone loaded with the Amber Alert GPS Teen App. The Teen App runs in the background on your child’s phone and sends regular location updates to the
Amber Alert GPS Tracking Portal. You can view your child’s current location data anytime via the Amber Alert GPS Parent App or Amber Alert GPS
Tracking Portal.
To download the Teen App, please go to Google Play or iTunes and search for Amber Alert GPS or type in the following links:
•
• www.amberalertgps.com/iphoneteen www.amberalertgps.com/androidteen
When registering, please make sure you use the same username and password listed on the
Quick Start Guide so that all of your accounts are linked.
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Coverage Area
Alerts
The Amber Alert GPS Product comes with an active pre-installed SIM card.
To view the coverage map in your area, please go to:
AT&T:
http://www.wireless.att.com/coverageviewer/#?type=voice
An Alert notifies designated Users of an event experienced by the Product. There are twelve types of Alerts:
1. Zone-In Alert: The Product has arrived at a pre-determined location
2. Zone-Out Alert: The Product has departed a pre-determined location
3. SOS Alert: The SOS button has been pressed
4. Speed Alert: The Product surpassed a pre-determined speed threshold
5. Predator Alert: The Product is within 500 feet of a registered sex offender’s home
6. Low Battery Alert: The Product is running low on battery
7. Breadcrumb Alert: The Product sends location information on a preselected time interval
8. School Ready Enabled: Incoming calls to the Product are blocked
9. School Ready Disabled: Incoming calls to the Product are re-enabled
10. Device-On Alert: The Product has been turned ON
11. Device-Off Alert: The Product has been turned OFF
12. Inactivity Alert: The Product has not reported a location in 4 hours
Most Alerts can be set up and sent to the User two ways: By email and/or SMS.
The Email or SMS (text message) will display:
• The name of the Alert (SOS!, Speed!, Zone-In!, etc.).
• Name of Zone
• The name of the Product (the name you chose for the Product when setting it up)
• The address where the Product is located at the time of the Alert
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Setting Up Your
Amber Alert GPS
Product
The Product comes activated and ready for use after being fully charged (as explained above).
To get started in setting up your Product, go to: www.amberalertgps.com/login . Please enter your
Username and Password into the Existing Users fields located on the right hand side of the screen. Your Username is typically your email address, as provided at the time of purchase and also listed on the back of the Quick Start Guide. If you forget your Password, click FORGOT
PASSWORD. You will be directed to a new screen where you will enter your email address and click SEND PASSWORD. To learn how to change your password, please go to page 32 of this
User Manual.
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Settings
When you log into the Tracking Portal, you will be directed to the Map page. FIRST TIME USERS
MUST GO TO THE SETTINGS PAGE to set preferences for your Product. You may reset or revise your settings at any time.
Important Actions To Be Taken in the Settings Tab:
• Select a name for your Product and type that name into the box entitled “Device Name”. Most people select the name or nickname of the child that will be carrying the Product.
• Choose the unit of measurement for speed (MPH or KPH) and distance (feet or kilometers).
• Select the Time Zone where you are located.
• Configure Power Button Depress Time allows you to change the depress time for the SOS button. The default is 5 seconds, but can be changed to be anywhere between 3 and 10 seconds. Determine what works best for your child and update if needed.
• The default setting for the SOS Alert on your Product is “Enabled”, as shown in the SOS
Status button of your Settings. If the SOS is “Enabled”, then an Alert will be sent to the Users you have designated when your child presses the SOS button on the Product. We recommend that you do not disable the SOS Alert. If, however, you want to disable the SOS
Alert, click the Disable button under the Settings tab. Some Users elect to disable the SOS button because their child is prone to pushing it without there being a real emergency. You can always re-enable the SOS button at a later time. PLEASE NOTE that no SOS Alerts will be sent to any Users if the SOS Status is disabled but the voice call will still take place.
• Device Reporting Interval allows you to change the tracking interval that your Product reports a location. You can choose from 5 minute, 10 minute or Motion Sensor. 5 minute is the default setting and is also the recommended setting. 5 minute provides the best balance between accuracy and battery life. Motion Sensor setting only reports a location upon movement of the Product. This setting extends battery life, but may miss some set Alerts.
• School Ready mode is a parent activated feature that blocks all incoming calls to the Product while the child is in a school or learning environment. Calls (including SOS calls) from the
Product to the preprogrammed number can still be initiated in this mode (your child can call out from the device to the preprogrammed number, but in School Ready mode, you will be unable to call your child).
• Other Settings such as: Reboot Device, Re-enable Power Button, and Cell Data Settings are in place to help diagnosis technical issues and should only be modified when directed by an
Amber Alert GPS technician.
Click the “Update” button at the bottom of the Settings page to save or update your new settings.
Please use the scroll bar on the Settings page to view all the settings options.
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SOS/Voice Alerts
The SOS/Voice Alert is one of the most popular features of the Amber Alert GPS Product. This feature is capable of doing two things: 1) initiating a voice call to a pre-designated User; and 2) sending out an SMS and/or email SOS Alert to other authorized Users listed in the Tracking
Portal. The SOS/Voice feature is activated by pressing and holding down the round SOS button located on the front of the Product for at least 5 seconds. All three LED lights on front faceplate of the Product will light up (red, blue, blue) to indicate that the call was successfully initiated.
SOS Button
When the SOS Alert is activated, the server will send out two SOS, a few minutes apart, to the primary User. The Alerts will be sent via SMS and/or email depending on how you customized receiving this Alert. You can also customize other authorized Users to receive SMS and/or email
Alerts when the SOS button is depressed.
To ensure proper use of this feature, practice pressing and holding down the SOS button with your child. You may want to practice using different scenarios, including a check in call to say everything is fine, a call where your child practices pressing the button discreetly, or a call initiated when the Product is in your child’s pocket or jacket.
It is advisable to set your Product phone number as a contact in your cell phone so you can recognize the call when it comes in.
Please note: If you find that you are using the Product regularly to communicate with your child as we hope you do, you may want to consider how many additional authorized
Users you customize to receive the SOS Alert. You may not want your authorized Users to receive an SOS Alert from your Product if your child is going to make casual calls to talk. Your listed authorized Users may get the impression that there is a critical emergency, when in fact, there is not.
The default setting for the SOS button is “Enabled”. If you wish to disable the SOS button, click on the SETTINGS tab and scroll down towards the bottom of the page. Use the drop down menu to change the Product to “Disabled”. Click UPDATE.
When the SOS button is disabled, it will still send and display an SOS message (highlighted in orange) in the Reports panel on the Map page, but no Email or SMS Alert will be sent to any
Users however, the voice call will still take place.
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Setting Up
Alert Recipients
Users (Email and SMS/Text)
You can add additional trusted individuals to help monitor your child and receive Alerts. To do so, please log into the Tracking Portal and click on the Users tab. The individual that made the initial purchase of the Product will be listed as the first User (Primary User). The Primary User’s first and last name, email address and phone number will be displayed at the top of the list. To add an additional User(s), please click the “Add User” button in bottom left-hand corner.
After clicking the “Add User” button, you will see the screen below. To add a User, enter the first name, last name, email address and phone number of the individual. Click SUBMIT. If the User information was entered correctly, a pop-up window will appear indicating: “User Successfully
Created”. Click OK.
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Once a User has been successfully created, you will have the opportunity to customize the type of Alerts that particular User will receive, as well as how the User will receive those Alerts, and what level of access you are willing to grant to the User.
Access Levels:
Amber Alert GPS has created the following four User access levels, which allow you to customize the level of access you grant to each User:
• None. “None” is the default setting. Once you add a new User, they will have no access to Alerts, viewing locations, or any other feature unless you grant them a higher access level.
• Alerts Only. If you give a User “Alerts Only” access, the User will receive Alerts only, and will not have the ability to view the location of your Product online (from the Tracking
Portal) or on the App. This level would restrict the User from seeing the location of the
Product at any time except when an Alert is issued. You may further customize this level of access by selecting which Alerts you want the User to receive (e.g. authorize User for
SOS Alerts only).
• Limited Access (read only). Limited access allows the User to receive Alerts and to view the location of the Product at any time from the Home or Map Pages of the Tracking
Portal. They can also view the History of the Product from the History Page. In addition,
Limited Access Users may download the Parent App and monitor the Product(s) at any time. However, Users with Limited Access do not have the ability to alter any of the
Product Settings or Alerts or add any additional Users.
• Full Admin. Full Admin access allows the User to have all the rights and privileges as the Primary User. They can set Alerts, create Zones, add/delete Users, and view all information on-line and on the App.
Notify User of Access Level: Once you assign an access level to a new User, you can notify them via email. By clicking the “Notify User of Access Level” button, an email will be sent to them giving instructions on how to create their own Username and password. A Username and password is only necessary if they were given Limited or Full Admin access.
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Edit Users: To Edit Users, please click the EDIT button located after the particular User’s Email address. You will then be directed to the previous page shown above, and may make any desired changes.
Filter by Current Device: To view the authorized Users that are linked to a particular Product, check the box at the top of the page next to “Filter By Current Device”. This will display a list of
Users that are set up to track this Product.
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Configuring Voice User
Your Product will arrive pre-configured to call the Primary User’s phone number. Note: the
Product can only be configured to call one phone number at a time. To change the designated telephone number, click on the User’s tab. On the line that displays the individual User’s information, you will see 3 tabs to the right titled: EDIT, SET VOICE USER, and DELETE. Click on SET VOICE USER for the person you wish to designate to receive calls from your child. If set correctly, a pop up will display the words “Update Successful” and the button will change to say
CURRENT VOICE USER.
To initiate a call to your Amber Alert GPS Product, call the phone number listed on the Quick
Start Guide that was included in your packaging. By calling the Product, you will be able to talk to the person wearing the device. If the volume is turned all the way down, then the Product will not ring when called and conversation may not be audile. Volume will increase for both Product ring and conversation when Volume Up button is pressed. The Product will automatically answer the incoming call after 2 audible rings heard only on the caller’s phone. The Product will continue to report locations during the voice call.
Important Note Regarding Voice Monitoring: The legality of listening to conversations in which you are not a participant is governed by local, state and federal law. Consult all applicable laws to determine the conditions pursuant to which you are permitted to listen to conversations without the consent of one or all of the parties to the conversation. You are responsible for complying with all applicable laws (see page 35).
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Features
Map Page
To locate your Product at any time, simply log in to the Tracking Portal via your computer or your
Smartphone Application. Product locations are updated every 5 minutes on the Map page.
Green Map Marker = Current Location
Yellow Map Marker = Last Known Location
Red Map Marker = Previous Locations
Orange Map Markers = SOS Alerts
Blue Man = Predator “Registered Sex Offender”
Gray Man = Predator “Registered Sex Offender” Disabled
If the Product cannot obtain a GPS signal, the Tracking Portal will display the last known latitude and longitude coordinates reported by the Product. The Map Markers are numbered from 1 to
100, with the number 1 representing the most current location.
There are two map-viewing options, represented by the bar at the top right-hand corner of the
Map. If you select the Map button, the locations will be displayed in a typical street map format.
If you select the Satellite button, you have the option to view the locations either in satellite form only, or if you prefer, you may select the drop down box entitled “Labels” to display the street names overlaid on the satellite image.
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To view the address and details of a location, simply click on any map marker, or on the report related to such map marker. If your screen has remained open to the Map page for a period of time, remember to click the Refresh button to draw down the most current location information.
Map Page: Reports
The Reports are visible on the right side of the Map page. The map markers correspond with report details such as Date/Time, Battery Level, GPS Signal Strength and Speed. These details are represented by the icons on the top right corner of the Reports panel.
To display the Report details, check the box next to the word “REPORTS”. As you scroll through each individual report, the Map Marker related to that report will bounce on the page, making it easy for you to associate each report to a particular Map Marker location. To hide the Reports and expand the Map page, uncheck the “Reports” box.
Ping
If the Product has not reported a new location in the previous 10 minutes, you may click the PING
Button at the top of the screen. This will send a ‘wake up and report’ command to the Product.
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Home Page
The Home page enables you to simultaneously view the current or last known locations of multiple Products on the same screen. Each Product is represented by a different color so you can easily distinguish between Products. If you wish to view the address of a particular Product, click the Detail button located to the right side of your selected Product. If you wish to see all the locations for a particular Product, click the More button located to the right side of your selected
Product.
There are two map-viewing options, represented by the bar at the top right-hand corner of the
Map. If you select the Map button, the locations will be displayed in a typical street map format.
If you select the Satellite button, you have the option to view the locations either in satellite form only, or if you prefer, you may select the drop down box entitled “Labels” to display the street names overlaid on the satellite image.
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Alerts
Zone Alerts
Zone Alerts (or virtual boundaries) are a very popular and effective feature. You may set up to 20
Zones at any one time. Zones can be set up around your child’s school, home, and neighborhood or anywhere you designate. Once a Zone is created and activated on the Tracking
Portal, the Zone will remain set until edited or deleted. You may configure your Zone Alerts to be delivered to you and other designated Users via email and/or SMS (text message). Once enabled, you will receive an Alert whenever your child has entered or exited a Zone.
To set up a Zone Alert, log into the Tracking Portal, click the Alerts tab, and then click on the subtab labeled “Zone”.
To create a Zone, do the following:
• Type in an address or landmark (for example, maybe you only have the word Disneyland or the Arizona Desert Botanical Gardens.)
• Click “SHOW MAP”. A map will appear with a marker placed on the address or landmark you specified. A shaded circle representing the radius will also be shown.
• If the location of the pin on the map is not precisely where you want it to be, you can move the pin. To adjust the location, drag the pin to your desired location and drop it. To move the map, place your cursor outside of the circle and click and drag. The radius will adjust automatically.
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• Use the “plus” sign and “minus” sign to zoom in and out.
• The default Zone radius is set at 1,000 feet. If you want to adjust the radius, press the drop down arrow in the Zone Radius box and select your desired radius.
• When you are satisfied with the Zone you have created, then select whether you would like to be alerted “When Entering” the Zone, “When Exiting” the Zone or both.
• Give your Zone a name, for example “School”, “Grandma’s”, “Home”, etc.
• Click “CREATE ZONE”.
If you successfully create a new Zone, a pop-up window will appear with the message: Zone
Successfully Created. Click OK. Now you should see your new Zone added to the right column of predefined zones.
After you create your first Zone, you will see a “Current Status” notice in the top right-hand corner of your screen. If the “Current Status” indicates “ON”, that means that your Zones are all active and Alerts will be sent to your Users in the manner you have designated.
The menu tab labeled “Zones” should be displaying a green circle icon with a plus sign in the middle.
If you wish to DEACTIVATE all Zone Alerts to All Users, press the STOP button located above the “Current Status” notice. REMEMBER, if you press the STOP button, no Zone Alerts will be sent to any of your designated Users, the “Current Status” notice will indicate “OFF”.
The menu tab labeled “Zones” will be displaying a red circle icon with a minus sign in the middle.
If you would like to turn Zone Alerts off for a particular User or Users, but not all Users, please go to the Users tab, press the Edit button to the right of the User whose Alerts you desire to modify, select the applicable Product, customize the Alert settings for that User, and click the SUBMIT button.
When a Zone has been entered or exited, Zone-In or Zone-Out Alerts will be sent to all designated Users based on the messaging options you have selected on the Users page. Please note that because of satellite angles, Zone parameters can be exceeded prematurely. Experiment with Zone radius perimeters for optimal results.
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Zones can be changed at any time. To edit a Zone, click the EDIT button next to the Zone you want to change and the following screen will appear:
You may enter a new address, change the radius, change when you receive Alerts or delete the
Zone. After you make your changes, click SAVE.
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Speed Alerts
To be notified that your child is in a vehicle that is exceeding your selected maximum speed threshold, simply set a Speed Alert. During the interval in which the Product pings the satellites, the speed is recorded. If the speed exceeds the threshold you set, an Alert will be sent to each of the designated Users. Each time the Product drops below the threshold speed and then exceeds the threshold speed, a new Alert will be sent. Please note that the Product is checking speed approximately every 5 minutes and may not recognize each time the speed parameter is exceeded. So, for example, if your speed Alert is set at 45 mph, and the Product has just reported with a speed that is below 45mph, and the vehicle driver then exceeds the speed limit for 2 minutes, but returns to driving at speeds below 45mph before the end of the 5-minute reporting period, no Speed Alert will be delivered.
To set a Speed Alert, log in to the Tracking Portal, select Alerts from the main menu, and then click on the Speed sub-tab. Select the desired alerting speed in the drop down menu.
Check the “Current Status” notice in the top right-hand corner of your screen and confirm that the
“Current Status” is “ON”, and the menu tab labeled “Speed” is displaying a green circle icon with a plus sign in the middle. To deactivate Speed Alerts to all Users, click the STOP button.
REMEMBER, if you press the STOP button, no Speed Alerts will be sent to any of your
designated Users, the “Current Status” notice will indicate “OFF”, and the menu tab labeled
“Speed” will be displaying a red circle icon with a minus sign in the middle.
Your preferences for MPH or KPH are determined under the Settings Tab.
When the Product reports that the defined speed has been exceeded, a Speed Alert will be sent to each designated User. In order for the Speed Alert to be triggered a second time, the Product has to drop below the designated speed threshold and then exceed the threshold again.
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Predator Alerts
Our Product is the only children’s GPS Product on the market that lets you know when it is near a registered sex offender’s residence. Amber Alert GPS utilizes the US Department of Justice’s Dru
Sjopdin National Sex Offender database and issues a Predator Alert when the Product passes within 500 feet of a registered sex offender’s residence.
To receive Predator Alerts, select Alerts from the main menu and then click the Predator tab. The
“Current Status” notice in the top right-hand corner of the screen should indicate “ON”. To deactivate Predator Alerts to all Users, click the STOP button. REMEMBER, if you press the
STOP button, no Predator Alerts will be sent to any of your designated Users, the “Current
Status” notice will indicate “OFF”, and the menu tab labeled “Predator” will display a red circle icon with a minus sign in the middle.
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To view the registered sex offenders that are closest to your Amber Alert GPS Product, check the
Predator box located on the Map Page. The box will drop down and present two options:
“Predators Around Last Location” and “Predators Around Custom Location”. If you check the first option, the Map Page will refresh showing many “Blue Man” icons. Each icon represents a registered sex offender’s residence. If you select the second option, “Predators Around Custom
Location”, this will allow you to type in an address and check the registered sex offenders in that area prior to your child visiting that area.
To view the details of a specific sex offender, click the icon and a Predator details pop-up will appear.
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If you have become familiar with particular Predators and do not want to receive an Alert each time the Product comes within 500 feet of such registered sex offender’s residence, then you may disable the Alert for such Predator by selecting the “Disable Alerts For This Predator” button located on the Predator Details pop up window. Once you do this, the “Blue Man” icon will turn into a “Gray Man” icon indicating that the Predator Alert for that individual is disabled.
To resume Alerting for a particular Predator, click the “Resume Alerts For This Predator” in the
Predator Details pop up window.
Predator Alerts are based upon data provided by the United States Department of Justice Dru
Sjodin National Sex Offender Public Website (“NSOPW”) database. That website can be found at
[www.nsopw.gov]. The NSOPW expressly warns that it cannot guarantee the accuracy, completeness or timeliness of the information drawn from the state registries. Accordingly, we cannot guarantee the accuracy, completeness or timeliness of the data upon which our Predator
Alert services are based.
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Breadcrumb
Breadcrumb is an easy and convenient way to receive regular Alerts specifying the location of the
Product on a particular time interval that you select.
To select a Breadcrumb reporting interval for the Product, log in to the Tracking Portal, select
Alerts from the main menu, and click the Breadcrumb sub-tab. From the drop down menu, select a tracking interval of 15, 30, 60 or 120-minutes. Click the START button to activate Breadcrumbs.
Alerts to be sent to designated Users at the selected interval. Check the “Current Status” notice in the top right-hand corner of your screen and confirm that the “Current Status” is “ON”, and the menu tab labeled “Breadcrumb” is displaying a green circle icon with a plus sign in the middle.
To deactivate Breadcrumb Alerts to all Users, click the STOP button. REMEMBER, if you press
the STOP button, no Breadcrumb Alerts will be sent to any of your designated Users, the
“Current Status” notice will indicate “OFF”, and the menu tab labeled “Breadcrumb” will be displaying a red circle icon with a minus sign in the middle.
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Low Battery Alerts
Designated Users will receive Low Battery Alerts when the battery life is approximately 15%.
To ensure Low Battery Alerts are ON, log in to the Tracking Portal, select Alerts from the main menu, and click the Battery sub-tab. Click the START button to activate. Check the “Current
Status” notice in the top right-hand corner of your screen and confirm that the “Current Status” is
“ON”, and the menu tab labeled “Battery” is displaying a green circle icon with a plus sign in the middle. Alerts will be sent to designated Users.
To deactivate Low Battery Alerts to all Users, click the STOP button. REMEMBER, if you press
the STOP button, no Low Battery Alerts will be sent to any of your designated Users, the
“Current Status” notice will indicate “OFF”, and the menu tab labeled “Battery” will display a red circle icon with a minus sign in the middle.
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School Ready Alerts
School Ready mode is a parent activated feature that blocks all incoming calls to the Product while the child is in a school or learning environment. Calls (including SOS calls) from the
Product to the preprogrammed number can still be initiated when the Product is in School Ready mode.
To use the School Ready feature, click on the Setting’s tab. Scroll to the bottom of the page until you see the heading “School Ready”. Click “Enable” to block incoming calls to your Product. If the “Current Voice User” calls the Product’s phone number while in School Ready mode, the call will not connect and they will hear a busy signal.
An SMS and/or email Alert can be sent to inform a school administrator that the School Ready mode has been activated (blocking incoming calls). To do this, set up the school administrator(s) as an Authorized User under the User’s tab and customize their Alerts to receive only the School
Ready Alert. You may also want to set the school administrator’s access level to “Alerts Only”
(see page 15 of this User Manual)
To restore 2-Way calling, simply click the “Disable” button.
Note: School Ready mode may not be acceptable to your school. Please check with your school or school district to comply with all privacy policies.
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Passive Alerts
Passwords
The Amber Alert GPS Product has developed some helpful Alerts that are generated automatically. These Alerts are delivered via email to the Primary User only and are also displayed on the Reports Panel viewable from the Map Page of the Tracking Portal. These Alerts are not configurable.
Device ON/OFF Alerts
When the Product is turned ON or OFF, an email Device ON or Device OFF Alert is sent to the
Primary User only. This Alert will also be visible in the Reports Panel on the Map Page.
Inactivity Alerts
If the Product has not reported a location in 4 hours, an email Inactivity Alert is sent to the
Primary User only. This Alert will also be visible in the Reports Panel on the Map Page and in the
Message Reports on the Parent App.
Set Password
Your Product arrives with an assigned password as set forth on your Quick Start Guide. You may change your password at any time. Minimum password requirements are:
• one uppercase letter
• one lowercase letter
• one number
• a minimum of 8 total characters
Using security grade passwords helps protect the location data of your child.
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Change Password
Changing your Login Password is simple. We recommend changing your Password at least every
3 months. To change your Password, log in to the Tracking Portal. On the far right side of the screen, there is a drop down arrow located to the immediate right of your name. Click the down arrow and select MY PROFILE. Click PASSWORD. Type in a New Password and retype a second time to confirm. Click SUBMIT when finished.
Once your Password has been updated, a pop up window will display the words “Update
Successful”.
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History
To view or download the Product location data for a particular day, select the History tab. A monthly calendar will display the number of locates per day and the number of Email and
SMS/Text Alerts sent out per day. To view the location data for a particular day, click on the
“Locates” link. A map will then display all of the location data generated by the Product on that day. To download the location data for a particular day, click on the Export button and follow the prompts. The downloaded information will be in Microsoft Excel format.
We retain your Product’s historical information for approximately 3 months. If you wish to maintain a record, print the report or save the downloaded file.
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Log Out
To Logout of the Tracking Portal, click the drop down arrow located at the far right of the main menu bar, immediately to the right of your name, and click Logout.
The following window will pop up to confirm your request. Click Logout again.
Firmware
Battery
Consumption
To help keep your Product up-to-date, firmware updates happen periodically and automatically.
No assistance is needed by the User to complete this action.
Battery operated products require the User to achieve a balance between battery life and performance. Everyone wants the fastest and most current updates and the ability to view the Product as it moves close to real-time. There is, however, a direct and inverse relationship between the frequency of updates and the overall battery life, with more frequent updates resulting in a shorter battery life. Increasing the size of the Product’s battery likewise increases its weight and size.
The Amber Alert GPS Product provides real-time updates approximately every 5 minutes, recording tracking history for later review so the designated Users can see everywhere the
Product has been – even when you’re not watching.
Many factors affect battery life. These factors include, but are not limited to: region (rural or suburban), proximity to cell towers, indoor use versus outdoor use, voice usage, cell phone inhibitors placed in public areas such as schools, areas next to military bases, etc. Typical battery life for the standard battery is approximately 30 to 36 hours.
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Product
Specifications
Compliance with
Applicable Laws
PHYSICAL SPECIFICATIONS:
Dimensions L: 2.8”, W: 1.5”, H: .8”
Housing
Weight
Standard Battery
Polycarbonate Alloy/ABS
2.35 ounces
880 mAh Rechargeable Lithium Ion
ELECTRICAL SPECIFICATIONS:
Operating Voltage 3.7 V
ENVIRONMENTAL SPECIFICATIONS:
Operating and Storage temp -10C to +60C Functional
GPS TECHNOLOGY:
GPS
Sensitivity
Horizontal accuracy
Time-to-first-fix
MTK 14 channel
-160 dBm
>1m
Average 60 seconds
CERTIFICATIONS:
FCC Yes
PTCRB
ATT
Yes
Yes
CEC Yes
You agree to use our Products and Services only for lawful purposes. In your use of our Products and Services you are responsible for complying with all applicable federal, state and local laws. If you are located outside of the United States, you are responsible for complying with the laws of your country or legal jurisdiction with respect to your use of our Products and Services. Amber
Alert GPS. Inc. and its affiliates bear no responsibility or liability for any use of its Products or
Services that may be unlawful in the United States or elsewhere.
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Attachment
Options
How You Attach the Product to Your Child is a Matter of Personal Preference.
Some simple principles apply:
• Make it secure
• Make it easily accessible and comfortable
• Make it a habit
We offer breakaway lanyards that attach directly to the Product and hang comfortably around the neck.
We offer a customized neoprene pouch with D-ring that has many attachment options, including hanging from a belt loop or backpack, laced through a belt, or laced to a tennis shoe. We also offer Neoprene arm/ankle bands that can be worn on the wrist, leg or arm.
Slip in a pocket or backpack to conceal from others.
A variety of accessories are available on our website that make it fun for your child to wear their
Amber Alert GPS Product every day. If using a pouch to carry your Product, please make sure that the SOS button is correctly oriented in the pouch to expose the SOS/Voice button.
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GPS for Beginners
How does GPS work?
GPS satellites orbit the Earth at an altitude of a little over 12,000 miles and travel almost 9,000 miles per hour. Each satellite completes an orbit about twice a day. It transmits data that indicates its location and the current time. All GPS satellites synchronize operations so that these repeating signals are transmitted at the same instant. The signals, moving at the speed of light, arrive at our
GPS receiver at slightly different times because some satellites are farther away than others. The distance to the GPS satellites can be determined by estimating the amount of time it takes for their signals to reach our Product.
How Many Satellites Do We Use?
There are between 24–30 satellites in operation orbiting on 6 different axes at any given time. It takes at least 3 different satellites to calculate a position. With an unobstructed view, our Product can be seen and receive a signal from up to 12 satellites at the same time.
How Accurate is GPS?
Our Product has been known to give a location of within a few feet. Generally, it will give a location within 10–20 yards. The more satellites the Product can see, the better the accuracy will be.
In the Reports column located on the Map Page, you will see the accuracy as a percentage value derived from the number of satellites visible during location acquisition.
Are There False Readings?
Yes, it is not uncommon to receive a false reading from time to time. A false reading can be the result of obstructions such as (i) being inside homes, schools or buildings; (ii) locations in urban areas between large buildings; (iii) locations in hilly or mountainous areas; (iv) locations around military bases or government installations; and (v) natural occurring phenomena such as electromagnetic or solar events.
What is a GPS Bounce?
GPS bounce is also known as multipath. Multipath results when the direct path to your receiver is blocked (by your body, your house, roof, trees, mountains, buildings, etc) and the signal from the satellite is REFLECTED by some object. The reflecting surface may be: buildings, mountains, the ground, or any object that happens to be a radio reflector at 1.6Ghz. Multipath are radio signals which have traveled FURTHER to get to your receiver than they should have. This can result in your GPS miscalculating its position because the signals may have traveled from feet to miles further to get to you than the path of a direct line of sight signal.
How Do We Get An Address for Latitude and Longitude?
We take the latitude and longitude and use publically available mapping systems like Google and
MapQuest to calculate the addresses that are shown on our tracking server.
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Sight Impaired
Information
Use by Individuals Who are Sight Impaired
The Amber Alert GPS Product incorporates a very simple four button User interface:
• SOS Button
• ON/OFF Button
• Volume Up Button
• Volume Down Button
The Amber Alert GPS Product has no display, no keyboard, and no audio or tactile feedback capability.
The Amber Alert GPS Product is a small, rectangular device. It is approximately 2.8” long, 1.5” wide and .8” in depth. The most distinguishable feature of the Product is the SOS button located on the front of the device. The SOS button is large, circular, and indented. The SOS button is located on the bottom half of the wide rectangular face of the Product. If the device is held with the SOS button face up and toward the bottom of the device (easily determined by touch), all other buttons can be easily identified by touch.
The ON/OFF button is located on the top side of the device in the center of the top side.
The Volume Up button is located at the center left side of the device, and the Volume Down button is located right below the Volume Up button. Both buttons slightly protrude from the device. A User can hold the buttons down continually to increase or decrease volume, or can click the buttons and increase or decrease the volume levels incrementally.
In addition, the charging port for the device can be found under a cover at the top left side of the device (above the Volume Up button). Note: The ON/OFF button and the SOS button must be pressed and held for at least 5 seconds before their functionality will be invoked. This is by design to prevent inadvertent use of these functions.
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