User Guide
QIP27xx Series
Set-Top Terminals
Standard-Definition
Watch and Record DVR
CAUTION
RISK OF ELECTRIC SHOCK
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Graphical symbols and supplemental warning marking locations on bottom of terminal.
WARNING
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK HAZARD, DO NOT EXPOSE THIS
APPLIANCE TO RAIN OR MOISTURE.
CAUTION
TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS (POLARIZED) PLUG WITH AN
EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN
BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.
The lightning flash with arrowhead symbol, within an equilateral triangle, is
intended to alert the user to the presence of uninsulated “dangerous voltage”
within the product’s enclosure that may be of sufficient magnitude to constitute a
risk of electric shock to persons.
The exclamation point, within an equilateral triangle, is intended to alert the user
to the presence of important operating and maintenance (servicing) instructions
in the literature accompanying the appliance.
Product indentification and supply rating is provided on the label found on the bottom
of the unit.
This installation should be made by a qualified service person and should conform to
all local codes.
REPAIRS
If you find the unit in need of repair, contact your system operator for repair or replacement.
NOTE TO SYSTEM INSTALLER
This reminder is provided to call the system installer’s attention to Article 820-40 of the NEC that
provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be
connected to the grounding system of the building, as close as possible to the point of cable entry as
practical.
IMPORTANT SAFETY INSTRUCTIONS
1
Read these instructions.
2
Keep these instructions.
3
Heed all warnings.
4
Follow all instructions.
5
Do not use this apparatus near water.
6
Clean only with dry cloth.
7
Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding-type plug has two blades and a
third grounding prong. The wide blade or the third prong is provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the
obsolete outlet.
10
Protect the power cord from being walked on or punched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11
Use only attachments/accessories specified by the manufacturer.
12
Unplug this apparatus during lightning storms or when unused for long periods of time.
13
Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or has been dropped.
Regulatory Information
Federal Communications Commission Radio and Television Interface Statement for a Class ‘B’
Device
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in the residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation.
If the equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one of the following measures:
•
Increase the separation between the equipment and the affected receiver
•
Connect the equipment on a circuit different from the one the receiver is on
•
Ensure that the cover plate for the security card is secured and tight
Changes or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Declaration of Conformity
According to 47 CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU
Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc., 6450 Sequence
Drive, San Diego, CA 92121, 1-800-225-9446, declares under sole responsibility that the product
identifies with 47 CFR Part 2 and 15 of the FCC Rules as a Class B digital device. Each product
marketed is identical to the representative unit tested and found to be compliant with the standards.
Records maintained continue to reflect the equipment being produced can be expected to be within the
variation accepted, due to quantity production and testing on a statistical basis as required by 47 CFR
2.909. Operation is subject to the following condition: This device must accept any interference received,
including interference that may cause undesired operation. The above named party is responsible for
ensuring that the equipment complies with the standards of 47 CFR, Paragraphs 15.101 to 15.109. The
Class B digital apparatus meets all requirements of the Canadian Interface Causing Equipment
Regulations.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or
disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights
in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is
Motorola, Inc., Broadband Communications Sector, 101 Tournament Drive, Horsham, PA 19044.
Canadian Compliance
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B
est conformé a la norme NMB-003 du Canada.
Software License
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU
USE ANY SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED
WITH MOTOROLA’S DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE
REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY USING THE RECEIVER AND/OR USING
ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF
THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT
BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY
SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE
SOFTWARE AND (II) RETURN THE RECEIVER AND THE SOFTWARE (COLLECTIVELY,
“PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS
PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS
THE CASE MAY BE, FOR A FULL REFUND.
The Software includes associated media, any printed materials, and any “on-line” or electronic
documentation. Software provided by third parties may be subject to separate end-user license
agreements from the manufacturers of such Software. The Software is never sold. Motorola licenses the
Software to the original customer and to any subsequent licensee for personal use only on the terms of
this License. Motorola and its third party licensors retain the ownership of the Software.
SOFTWARE LICENSE
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another
person, but only if the person agrees to accept all of the terms of this License. If you transfer the
Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to
the same person or destroy any copies not transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in
whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part,
to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate
the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate,
decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the
Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be
displayed, any copyright notices or startup message contained in the Software programs or
documentation. (5) Export the Software or the Product components in violation of any United States
export laws.
The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation
or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility.
MOTOROLA AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED
WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL
NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks
and all other intellectual property rights subsisting in the foregoing, and all adaptations to and
modifications of the foregoing shall at all times remain with Motorola and its third party licensors.
Motorola retains all rights not expressly licensed under this License. The Software, including any
images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by
Motorola or its third party licensors and is protected by United States copyright laws and international
treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction,
distribution or preparation of derivative works of the Software, any portion of the Product or the
documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License
constitutes a waiver of Motorola’s rights under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the
Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL
TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
Motorola is not responsible for any third party software that is provided as a bundled application, or
otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product.
Contact Us
For technical support of your set-top, call Motorola Support at 1-866-668-2271 or 1-866-MOT-BCS1.
For questions about your TV service, call your local service provider.
For Motorola consumer products, education, and support:
http://www.motorola.com/broadband
___________________________________________________________________________________
Copyright © 2006 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in
any form or by any means or used to make any derivative work (such as translation, transformation or
adaptation) without written permission from Motorola, Inc.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Dolby Digital
manufactured under license from Dolby Laboratories Licensing Corporation. Dolby, ProLogic, and the
double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Verizon is a
registered trademark of Verizon Trademark Services LLC. HDMI, the HDMI logo and High-Definition
Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
All other product or service names are the property of their respective owners.
Motorola reserves the right to revise this publication and to make changes in content from time to time
without obligation on the part of Motorola to provide notification of such revision or change. Motorola
provides this guide without warranty of any kind, either implied or expressed, including, but not limited to,
the implied warranties of merchantability and fitness for a particular purpose. Motorola may make
improvements or changes in the product(s) described in this manual at any time.
This device incorporates a copyright protection technology that is protected by U.S. patents and other
intellectual property rights. Use of the copyright protection technology is granted by Macrovision for
home and other limited pay-per-view uses only, unless otherwise authorized by Macrovision. Reverse
engineering or disassembly is prohibited.
U.S. Patent Nos. 4631603, 4557216, 4819098 licensed for limited pay-per-view uses only.
QIP27xx User Guide
CONTENTS
Introduction .............................................................................................3
QIP27xx — Front and Back Panels ................................................. 4
Front Panel .................................................................................4
Front Panel Description ...................................................................4
Back Panel ..................................................................................5
Back Panel Description....................................................................5
Operation ................................................................................................. 6
Turning Power On and Off...............................................................6
Changing Channels .......................................................................... 6
Adjusting the Volume....................................................................... 6
Electronic Program Guide ...............................................................6
Digital Video Recorder (DVR) – QIP27xx models only ........................ 7
What is DVR? .................................................................................... 7
Record Programming ................................................................7
Maintain a Personal Program Library ...................................... 7
Control Live TV...........................................................................7
Simultaneously Watch Two Programs..................................... 7
Simultaneous Watch and Record............................................. 7
Simultaneously Record Two Shows ........................................ 8
Simultaneously Record Shows and Watch a Recorded
Program....................................................................................... 8
On-Screen Graphics .............................................................................12
Connecting Your Set-Top.....................................................................12
Important Safety Considerations ..................................................13
Video Connection Options ............................................................14
Recording Your Connections ..............................................................15
Connecting an A/V Receiver — Audio Only.................................16
Connecting your Set-Top to a Stereo TV...........................................17
Connecting a Stereo TV .................................................................18
1
Connecting your Set-Top to a Stereo TV and Stereo VCR ............... 19
Connecting a Stereo TV and Stereo VCR.....................................20
Connecting your Set-Top to an A/V Receiver, TV, and VCR............. 21
Connecting an A/V Receiver, TV, and VCR..................................22
Data Devices ..........................................................................................23
Data Features ..................................................................................23
Troubleshooting ....................................................................................24
2
QIP27xx User Guide
INTRODUCTION
Congratulations on receiving a Motorola QIP27xx Series
Standard-Definition Set-top Terminal. This product will enable you to
enjoy the outstanding quality of all-digital audio and video, as offered in
either standard-definition formats. In addition, the QIP27xx offers full
DVR functionality to record and play back the shows you want to watch.
With its second tuner, the QIP27xx also allows “watch and record”
capabilities so you can really take control of your viewing options.
Based on specific configuration by your local service provider, the settops offer on-screen graphics to support an Electronic Program Guide
(EPG). These products also support Pay-Per-View (PPV), Video-onDemand (VoD), and other services offered by your local service provider.
The QIP27xx set-tops are equipped with a full range of audio, video, and
data connections.
This User Guide introduces you to the basic features of the QIP27xx settop, outlines important safeguards, and provides several options for
integrating this component into your current entertainment system. The
configuration diagrams, on-screen menu description, and troubleshooting
section will help you make the most of your home entertainment
experience.
To determine which features of digital TV are provided in your service
area, please check with your local service provider. They will be happy to
provide instructions for these optional services.
3
QIP27xx — Front and Back Panels
Front Panel
1
2
3
5
4
6
7
8
CHANNEL
CURSOR
OPTION
INFO
P
MSGS.
RECORD
MENU
GUIDE
ON
REMOTE
MUTE
POWER
SELECT
SD / DVR QIP6400
9
10
11
12
13
Front Panel Description
Item
Description
1
INFO switch — Displays current channel and program information
2
MENU switch — Displays the menu area
3
POWER switch — Turns the QIP27xx on or off
4
MSGS. indicator — Is lit when a message is waiting
5
RECORD indicator — Is lit when the DVR is recording (QIP27xx
models only)
6
SELECT switch — Used for selecting menu options
7
GUIDE switch — Displays the electronic program guide
8
OPTION — Used for menu options
9
CURSOR — Moves cursor around program guide and menu screens
(left, right, up, down)
10
ON — Indicates power is on when lit
11
DISPLAY — Displays channel number and time of day
12
REMOTE indicator — Is lit when remote control is in use
13
CHANNEL — Scrolls up or down through the channels
4
QIP27xx User Guide
Back Panel
Back Panel Description
Item
Description
1
RF IN — Connects to digital TV input from your service provider
2*
IR — Enables QIP27xx to control a VCR while recording a selected
program (not supported by all program guides)
3
SMART CARD — Supports Smart Card interface (currently not
enabled)
4
SPDIF (coaxial) — Provides Dolby® Digital 5:1 audio (surround
sound) or PCM audio
5
S-VIDEO — Connects to S-Video input of TV or VCR
6*
VIDEO OUT — Delivers composite video to an external device, such
as a TV or VCR
7
ETHERNET — (reserved)
8
AC SWITCHED OUTLET — Connects AC power cord from another
device, such as a TV or VCR
9
OPTICAL SPDIF — Provides Dolby Digital 5.1 audio (surround
sound) or PCM audio
10*
TVPC — TV pass card (For future use)
11
AUDIO OUT (Left and Right aligned vertically) — Connect to
baseband audio input of a stereo receiver
12
USB PORT — Connects to support USB 2.0 devices. Check with
your service provider for details.
* These features require EPG software support to enable and may or
may not be functional. Check with your local service provider to see
which features are enabled.
5
OPERATION
Turning Power On and Off
Press POWER on the front panel to turn the set-top on or off. When using
the remote control, be sure you press CABLE before pressing POWER.
Changing Channels
You can change channels in two ways:
•
Press CHANNEL S or T on the front panel of the set-top, or
press CHANNEL + or – on the remote control to step through the
channel selection.
•
Enter the number of the channel you wish to view using the number
keys on the remote control.
Adjusting the Volume
Press VOLUME + or – on the remote control to adjust the volume. When
you adjust the volume, the volume scale is displayed on the screen.
Press MUTE on the remote control to turn the sound off and on again.
For best audio quality, use the remote control to set the set-top to
approximately ¾ of the maximum volume level, and then adjust the audio
levels on external devices, such as your TV or A/V Receiver.
Electronic Program Guide
The Electronic Program Guide (EPG) displays information about TV
programs and enables you to access features such as Parental Control
or Pay-Per-View. EPGs can vary in look and feel, depending on your
service provider. Refer to the EPG manual supplied by your service
provider for detailed instructions.
6
QIP27xx User Guide
DIGITAL VIDEO RECORDER (DVR) – QIP27XX MODELS ONLY
The QIP27xx is equipped with an internal hard drive for digital video
recording of standard definition TV (SDTV) programs. Storage time
depends on the video format of the received program.
What is DVR?
DVR, which stands for digital video recorder, records and plays digital
video using hard-disk drive technology. Unlike an analog cassette tape,
the QIP27xx's hard drive allows recording and playback to occur
simultaneously.
A DVR offers the ability to control your viewing experience by pausing
(time shifting) live TV and providing trick playback modes (pause, fast
forward, slow forward, fast rewind, slow rewind). You may experience a
slight delay between time-shifted and live TV.
With the QIP27xx, you can:
Record Programming
Record many hours of TV program content. The total hours of recorded
content varies, depending on the storage capacity of your QIP27xx and
the type of content being recorded.
Maintain a Personal Program Library
Maintain a personal library of recorded programming, accessed by using
the electronic program guide (EPG)
Control Live TV
Pause, rewind, and fast-forward to the present time
Simultaneously Watch Two Programs
Watch two programs and easily switch between them using the SWAP
key on your remote control (dependent upon program guide support and
remote control)
Simultaneous Watch and Record
Record up to two programs in the background while viewing live or
previously recorded content at the same time
7
Simultaneously Record Two Shows
Record two programs from two different channels at the same time
Simultaneously Record Shows and Watch a Recorded Program
Watch a program recorded on your QIP27xx while recording up to two
other programs at the same time. You can also easily switch between
viewing the pre-recorded program and either of the programs that you
are recording.
Refer to your service provider’s instructions for the menu-driven
recording and viewing options available on your set-top.
8
QIP27xx User Guide
This screen appears if the HDMI port is not active:
USER SETTINGS
TV TYPE
16:9 (4.3 LETTERBOX, 4:3 PAN/SCAN)
4:3 OVERRIDE
480i (480p, STRETCH, OFF)
CLOSED CAPTION
DISABLED
SERVICE SELECTION
ANALOG
CC1
DIGITAL
PRIMARY LANGUAGE
FONT SIZE
AUTO
FONT STYLE
AUTO
FONT COLOR
AUTO
FONT OPACITY
AUTO
FONT EDGE TYPE
AUTO
FONT EDGE COLOR
AUTO
BACKGROUND COLOR
AUTO
BACKGROUND OPACITY
AUTO
SETTINGS
AUTO
RESTORE ALL DEFAULTS
1
2
Use the remote control or the CURSOR keys on the front panel to
navigate the on-screen display:
•
Press the ▲ and ▼ keys to highlight the setting you wish to
change. Press the ► key to select an option for that setting.
•
To exit the setting and move to another setting, use the ▲
and ▼ keys.
To exit the menu and save your settings, press the POWER or
MENU key.
The user settings will also be displayed on the front panel display
whether your TV is on or off. Use the QIP27xx front panel display to view
and change your settings.
9
User Settings
Setting
Description
TV TYPE
Sets the aspect ratio. The front panel display indicates the
type you select. The default is 16:9.
Options are 16:9 for wide screen TVs, or 4:3 LETTERBOX
or 4:3 PAN/SCAN for standard TVs:
4:3 OVERRIDE
•
4:3 LETTERBOX fits wide screen programming on the
screen by placing black bars at the top and bottom.
•
4:3 PAN/SCAN fills the screen by cropping the left and
right edges of wide screen programming.
Sets the display format for 4:3 standard-definition
programming. Options are:
•
OFF displays non-high-definition programs having a 4:3
aspect ratio in widescreen format. Selecting OFF for a
4:3 TV may result in a small picture with black bars
around it.
•
480i displays non-high-definition programs in their
original 480i format. Check the TV’s user manual for
more information.
•
Stretch automatically stretches all standard definition
programming to fill your wide screen display. Stretch
can only be selected if you have TV Type set to 16:9.
CLOSED
CAPTION
Turns closed captions on or off. The front panel display
indicates the status of the closed captions. Options are
ENABLED or DISABLED. The default is DISABLED.
SERVICE
SELECTION
Sets the service used for closed captions:
•
Analog: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The
default is CC1.
•
Digital: PRIMARY LANGUAGE, SECONDARY
LANGUAGE, 3, 4, 5, or 6. The default is PRIMARY
LANGUAGE.
FONT SIZE
Sets the font size for closed captions. Options are AUTO,
STANDARD, LARGE, or SMALL. The default is AUTO.
FONT STYLE
Sets the font style for closed captions. Options are AUTO,
MONO SERIF, PROPORTION SERIF, MONO NO SERIF,
PROPORTION NO SERIF, CASUAL, CURSIVE, or SMALL.
The default is AUTO.
10
QIP27xx User Guide
Setting
Description
FONT COLOR
Sets the font color for closed captions — AUTO, WHITE,
BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or
CYAN. The default is AUTO.
FONT OPACITY
Sets the opacity for closed captions — AUTO,
TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING.
The default is AUTO.
FONT EDGE
TYPE
Sets the edge appearance for closed captions — AUTO,
NONE, RAISED, DEPRESSED, UNIFORM, LEFT
SHADOWED, or RIGHT SHADOWED. The default is AUTO.
FONT EDGE
COLOR
Sets the edge color for closed captions — AUTO, WHITE,
BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or
CYAN. The default is AUTO.
BACKGROUND
COLOR
Sets the background color for closed captions. Options are
AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW,
MAGENTA, or CYAN. The default is AUTO.
BACKGROUND
OPACITY
Sets the background opacity for closed captions. Options
are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or
FLASHING. The default is AUTO.
SETTINGS
Sets the default settings for closed captions (AUTO) or the
settings you have configured (USER). Options are AUTO or
USER. The default is AUTO.
RESTORE ALL
DEFAULTS
Resets the on-screen display options to their default
settings.
To reset all User Settings to their defaults, select this option
and press the ► key.
11
ON-SCREEN GRAPHICS
The QIP27xx can generate graphics that overlay the video programming
or fill the entire television screen. Common examples include on-screen
menus (such as the User Setting menu), closed captions, and electronic
program guides. The QIP27xx overlays these graphics whenever you
open a menu, enable closed captions, or scroll through a program grid.
CONNECTING YOUR SET-TOP
This section describes how to connect the QIP27xx set-top to your home
entertainment system.
Instructions and diagrams are included for the following connections to
the QIP27xx:
•
Standard-Definition Television (SDTV)
•
A/V Receiver — Audio
•
Stereo TV
•
Stereo TV and Stereo VCR
•
A/V Receiver, TV, and VCR
•
Stereo TV and VCR
Before you move or change components on your entertainment system,
review the following:
•
For basic RF connections, use 75-ohm coaxial cables equipped
with F-type connectors.
•
Disconnect power from the set-top before connecting or changing
any connections.
CAUTION!
Do not place anything on top of the set-top, especially other home
entertainment components. Be sure to provide adequate ventilation to
prevent overheating.
12
QIP27xx User Guide
Important Safety Considerations
V E N T I L AT E
2 inches
2
inches
CHANNEL
CURSOR
OPTION
INFO
P
MSGS.
RECORD
MENU
2
inches
GUIDE
ON
REMOTE
MUTE
POWER
SELECT
SD / DVR QIP6400
Follow these important safety guidelines when positioning and
connecting the set-top:
•
Position the set-top with at least two inches of space above and on
all sides.
•
Do not block the slots and openings on the set-top.
•
Do not place anything on top of the set-top.
•
Do not position the set-top in an enclosed space that would restrict
airflow around the unit.
•
Do not position the set-top near any external heat source that could
raise the temperature around the unit. Do not place the set-top on
top of another heat-producing electronic device.
•
Allow for adequate ventilation around the set-top to maintain
normal operating temperature. Do not place the set-top in a sealed
enclosure without providing for adequate airflow.
•
Do not plug the AC power cord into a switched power outlet.
13
Video Connection Options
The QIP27xx offers Composite video, S-video, and RF coaxial
connections to allow you to view standard definition TV programming
Use these guidelines to determine the best video connection for your
home entertainment system, and then refer to the table that follows for
specific procedures that apply to specific setups.
•
S-Video — SDTV
If component video connections are not available on your TV, use
the S-VIDEO connection.
•
Video (also referred to as composite video) — SDTV
If S-Video is not available, use the composite video (VIDEO)
connection.
•
RF Output — SDTV
If your TV has an RF input only, connect it to the RF output on the
set-top. The TV must be tuned to channel 3 or 4.
If You Have:
Follow:
Stereo TV only
Connecting Your Set-Top to a Stereo TV
Stereo TV and
Stereo VCR
Connecting your Set-Top to a Stereo TV and Stereo VCR
Stereo TV,
Stereo VCR, and
A/V Receiver
Connecting your Set-Top to an A/V Receiver, TV, and VCR
14
QIP27xx User Guide
RECORDING YOUR CONNECTIONS
Use this diagram to record connections between your home
entertainment components. You can use this diagram to reconnect your
system if you move the equipment or add new equipment.
Disconnect the power from the set-top before connecting or changing
any connections. Do not place another component or object on top of the
set-top.
15
Connecting an A/V Receiver — Audio Only
There are three options available for audio connections to your A/V
receiver:
•
Optical (OPTICAL SPDIF)
•
Coaxial (SPDIF)
•
Stereo audio (AUDIO R and L)
If your equipment supports it, the optical (OPTICAL SPDIF connector) or
coaxial (SPDIF connector) audio outputs may be used in place of the
stereo audio outputs (AUDIO R and L). In most cases, these outputs offer
a higher level of audio quality, including support for Dolby Digital 5.1
surround sound.
•
Optical SPDIF: Connect the optical SPDIF cable to the OPTICAL
on the set-top and to the OPTICAL connector on the
A/V receiver.
SPDIF connector
•
SPDIF (coaxial): Connect the digital audio cable to the SPDIF
connector on the set-top and to the DIGITAL INPUT COAX connector
on the A/V receiver.
•
Stereo audio: Connect the stereo audio cable to the AUDIO R and L
connectors on the set-top and to the AUDIO LEFT and AUDIO RIGHT
connectors on the A/V receiver.
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QIP27xx User Guide
CONNECTING YOUR SET-TOP TO A STEREO TV
RF (75 ohm)
connector
S-Video
connector
Video
connector
Audio
connector
QIP27xx Series
RISK OF ELECTRIC SHOCK
DO NOT OPEN
SWITCHED
105 -125V
60Hz
4A MAX
500W MAX
Cable in
Either / or
Stereo TV
INPUT
S-VIDEO
VIDEO
CABLE/
ANTENNA IN
AUDIO LEFT
AUDIO RIGHT
17
Connecting a Stereo TV
1
Connect an RF coaxial cable to the service provider’s wall outlet
and to the RF IN connector on the set-top.
2
Connect the stereo audio cable to the AUDIO R and L connectors on
the set-top and to the AUDIO LEFT and AUDIO RIGHT connectors on
the stereo TV.
3
Connect a video cable to the VIDEO OUT connector on the set-top
and to the INPUT VIDEO on the TV. Or, connect an S-video cable to
the S-VIDEO connectors on the set-top and the TV.
18
QIP27xx User Guide
CONNECTING YOUR SET-TOP TO A STEREO TV AND STEREO VCR
RF (75 ohm)
connector
Video
connector
Audio
connector
SWITCHED
105 -125V
60Hz
4A MAX
500W MAX
19
Connecting a Stereo TV and Stereo VCR
1
Connect an RF coaxial cable to the service provider’s wall outlet
and to the CABLE IN connector on the set-top.
2
Connect a stereo audio cable to the AUDIO OUT R and L connectors
on the set-top and to the INPUT AUDIO R and L connectors on the
stereo VCR.
3
Connect a video cable to the VIDEO OUT connector on the set-top
and to the INPUT VIDEO connector on the stereo VCR.
4
Connect a stereo audio cable to the OUTPUT AUDIO R and L
connectors on the Stereo VCR and to the INPUT AUDIO R and L
connectors on the stereo TV.
5
Connect a video cable to the OUTPUT VIDEO connector on the stereo
VCR and to the INPUT VIDEO connector on the stereo TV.
20
QIP27xx User Guide
CONNECTING YOUR SET-TOP TO AN A/V RECEIVER, TV, AND VCR
RF (75 ohm)
connector
Video
connector
Audio
connector
Digital audio
connector
Optical
connector
QIP27xx Series
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
S-VIDEO
VIDEO OUT
SPDIF
L
ETHERNET
RF IN
SWITCHED
105 -125V
60Hz
4A MAX
500W MAX
IR
AUDIO OUT
SMART CARD
OPTICAL
SPDIF
USB
R
TV PASS CARD
Either / or
Stereo TV
Stereo VCR
INPUT
INPUT
CABLE/
ANTENNA IN
AUDIO
S-VIDEO
OUTPUT
VIDEO
AUDIO
VIDEO
VIDEO
R
L
R
AUDIO LEFT
CABLE/
ANTENNA IN
To TV
L
AUDIO RIGHT
A/V receiver
AUDIO
R
VIDEO
L
VIDEO
S-VIDEO
DIGITAL INPUT
COAX
DVD
OPTICAL
CABLE/TV
VIDEO 2
TV/MONITOR
OUTPUT
IN
VCR
VIDEO
OUT
21
S-VIDEO
SPEAKER
CONNECTORS
Connecting an A/V Receiver, TV, and VCR
If your equipment supports it:
•
The optical (square SPDIF connector) or coaxial (round SPDIF
connector) audio outputs may be used in place of the stereo audio
outputs (AUDIO R and L). In most cases, these outputs offer a higher
level of audio quality, including support for Dolby Digital 5:1
surround sound.
•
S-video connections may be used in place of the standard RCA
video connections. In most cases, S-video offers a higher level of
standard definition video quality than RCA video.
1
Connect an RF coaxial cable to the service provider’s wall outlet
and to the CABLE IN connector on the set-top.
2
Connect a stereo audio cable to the AUDIO OUT R and L connectors
on the set-top and to the INPUT R and L connectors on the
A/V receiver.
3
Connect a video cable to the VIDEO OUT connector on the set-top
and to the CABLE/TV VIDEO connector on the A/V receiver.
4
Connect a stereo audio cable to the VCR AUDIO OUT R and L
connectors on the A/V receiver and to the INPUT AUDIO R and L
connectors on the stereo VCR.
5
Connect a stereo audio cable to the OUTPUT AUDIO OUT R and L
connectors on the stereo VCR and to the VCR AUDIO IN R and L
connectors on the A/V receiver.
6
Connect a video cable to the INPUT VIDEO connector on the stereo
VCR and to the VIDEO VCR OUT connector on the A/V receiver.
7
Connect a video cable to the OUTPUT VIDEO connector on the stereo
VCR and to the VIDEO VCR IN connector on the A/V receiver.
8
Connect a video cable to the INPUT VIDEO connector on the stereo
TV and to the TV/MONITOR OUTPUT VIDEO connector on the A/V
receiver.
22
QIP27xx User Guide
DATA DEVICES
S-VIDEO
VIDEO OUT
SPDIF
L
ETHERNET
RF IN
IR
AUDIO OUT
SMART CARD
OPTICAL
SPDIF
USB
R
TV PASS CARD
Do not attempt to connect data devices without contacting your service
provider. Advanced data features require the proper application and
network infrastructure to operate.
Data Features
In addition to high quality audio and video, the set-top has the capability
to support the following data interfaces: USB 2.0, Ethernet.
Your set-top may be equipped with the interface connections illustrated,
but their functionality depends on the services offered by your service
provider.
23
TROUBLESHOOTING
Before calling your service provider, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
persists, contact your service provider.
Problem
Possible Solution
The set-top will not
power on
The set-top may have received a software update and
may not power on while the new software is being
installed. Try again in a few minutes.
Verify that the AC power cord is connected to the set-top
and an AC outlet. Unplug the set-top from the AC outlet,
plug it back in, and then press the POWER button.
If the set-top is connected to a switched outlet on
another unit, verify that that unit is powered on. Unplug
the set-top from the AC outlet, plug it back in, and then
press the POWER button.
Press the POWER button on the set-top front panel
instead of the remote control. The batteries in the remote
control may be depleted.
The remote control
does not work
Verify that the remote control is in “Cable” mode.
Verify that there are no obstructions between the remote
control and the set-top. Aim the remote control directly at
the set-top front panel, not the TV or VCR.
The angle between the remote control and the set-top
may be too large. Stand in front of the set-top and not
too far to either side.
Press and release operation keys one at a time, firmly
and deliberately.
Try changing channels using the buttons on the set-top
front panel.
Check the batteries in the remote control. Install new
batteries if needed.
24
QIP27xx User Guide
Problem
Possible Solution
There is no audio
when viewing
channels
Verify that the MUTE button on the set-top or the remote
control has not been pressed. Press MUTE on the remote
control to restore sound.
If the set-top audio output is connected to the TV, verify
that the MUTE button on the TV has not been pressed.
If the set-top audio output is connected to a digital/home
theater receiver, verify that the receiver is set to the
appropriate input source and the MUTE button on the
receiver has not been pressed.
Verify that you have the correct cables for the audio
ports.
Verify that the audio cables are firmly connected
between the set-top and the audio playback device (TV,
receiver, DVD player, etc.).
There is no audio
from the center
and/or surround
speakers of a
digital/home
theater receiver
connected to the
set-top
Not all Dolby Digital programs feature full 5:1 surround
sound. In some cases, the programs may only contain
left and right stereo audio.
Verify that the SPDIF cable (round coaxial connector or
square optical connector) is firmly connected to the settop and the home theater receiver.
Verify that the home theater receiver is set to a surround
®
sound audio mode (Dolby Digital, Dolby Pro Logic II,
Dolby Pro Logic).
Verify that the receiver is properly configured to work
with all connected speakers.
25
Problem
Possible Solution
There is no video
on the TV screen
Verify that the TV is powered on and set to the
appropriate input source for the set-top.
Verify that the set-top is powered on and tuned to an
authorized digital TV channel.
Verify that all video cables between the set-top and
the TV are firmly connected.
Verify that the coaxial cable feed is firmly connected to
the set-top and the wall jack.
If the set-top video output is connected to a home theater
receiver, verify that the home theater receiver is powered
on and set to the appropriate input source.
The set-top is
making a humming
noise.
The set-top includes an integrated hard drive and a fan
for cooling. During normal operation, the set-top emits a
low humming noise, similar to a personal computer. The
noise varies in volume occasionally when the speed of
the internal fan adjusts to changes in the temperature
around the set-top. Please note the hard drive will stay
on even when the set-top is turned off.
26
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