Canon PIXMA MP140 Product specifications

Photo All-in-One
Quick Start Guide
The following FINE Cartridges are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-0974-V02
XXXXXXXX
©CANON INC.2007
PRINTED IN VIETNAM
QT50974V02
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
FINE Cartridges
Serial Number (located on the inside of the product): ________________________________________
PG-30 Black
CL-31 Color
PG-40 Black
CL-41 Color
Model Number (located on the top of the product): __________________________________________
Setup CD-ROM number (located on the CD-ROM): _________________________________________
Purchase Date: _____________________________________________________________________
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest driver
downloads, answers to frequently asked questions, product information, and “where to buy”
instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support representatives,
specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 90 days limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very attractive
price. CarePAK offers toll-free Canon technical support and includes Canon’s superb
InstantExchange product replacement program. For further information about extending your
Canon service and support, call (1-800-385-2155), or visit our Web site at www.canonesp.com.
CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
Order #
1899B002
1900B002
0615B002
0617B002
Canon Specialty Papers
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Glossy Photo Paper Credit Card Size (100 Sheets)
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 20 sheets)
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 75 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
Photo Paper Pro (8.5" x 11"/ 30 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
1029A069
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A007
7980A012
7980A022
7980A019
7980A006
1686B014
1686B017
1686B020
1029A014
1029A027
1029A059
1029A004
1029A028
0001C001
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
* Support program specifics are subject to change without notice.
© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or
trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY STAR®
partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Photo All-in-One
Quick Start Guide
Canon PIXMA MP140 series Photo All-in-One Quick Start Guide.
Copyright
This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws,
this manual may not be reproduced in any form, in whole or in part, without the prior written consent
of Canon U.S.A., Inc.
© 2007 Canon U.S.A., Inc.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use
guide to your Canon PIXMA MP140 series Photo All-in-One. All statements, technical information
and recommendations in this manual and in any guides or related documents are believed reliable,
but the accuracy and completeness thereof are not guaranteed or warranted, and they are not
intended to be, nor should they be understood to be, representation or warranties concerning the
products described.
Specifications are subject to change without notice.
As an ENERGY STAR® Partner, Canon Inc. has determined that this product meets
the ENERGY STAR® guidelines for energy efficiency.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
About Consumables
Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.
Trademarks
z Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in
the U.S. and/or other countries.
z Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United
States and/or other countries.
z Macintosh and Mac are trademarks of Apple Computer, Inc., registered in the U.S. and other
countries.
z Adobe and Adobe RGB (1998) are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
Table of Contents
Before Using the Machine .............................2
Operation Panel..............................................2
Turning the Machine On and Off ....................4
Handling Original Documents .........................5
Loading Printing Paper ...................................7
Copying .........................................................13
Making Copies ..............................................13
Using Other Copy Functions.........................13
Changing the Copy Settings .........................13
Printing from Your Computer......................14
Printing with Windows...................................14
Printing with Macintosh.................................15
Scanning Images ..........................................16
Scanning Methods ........................................16
Routine Maintenance ...................................17
List of Maintenance Codes ...........................17
When Printing Becomes Faint or Colors
Are Incorrect .................................................18
Printing the Nozzle Check Pattern................19
Examining the Nozzle Check Pattern ...........20
Print Head Cleaning......................................21
Print Head Deep Cleaning ............................21
Aligning the Print Head .................................22
Replacing a FINE Cartridge..........................24
Keeping the Best Printing Results ................31
Cleaning Your Machine ................................32
Troubleshooting ...........................................36
An Error Code Is Displayed on the LED .......37
The LEDs Cannot Be Seen At All .................39
Cannot Install the MP Drivers .......................39
Cannot Connect to Computer Properly.........41
Print Results Not Satisfactory .......................42
Printing Does Not Start .................................47
Paper Does Not Feed Properly.....................48
Paper Jams...................................................49
Error Message Appears on the Screen ........51
Appendix .......................................................53
How to Use the Documentation Provided.....53
Reading the On-screen Manuals ..................54
Specifications................................................55
Safety Precautions .......................................57
Legal Limitations...........................................61
Users in the U.S.A. .......................................62
Index ..............................................................66
1
Before Using the Machine
Operation Panel
(1) (2) (3)
(4) (5)
(11)
(1)
(6)
(12)
(13)
(7)
(8)
(9)
(10)
(14)
(Maintenance) button
Accesses the Maintenance menu.
(2) Fit to Page button
Enables/disables the Fit-to-Page copying.
(3) Fit-to-Page Lamp
Lights when Fit-to-Page copying is enabled.
(4) SCAN button
Opens the MP Navigator to scan a document to your computer according to the settings
selected. To use this button, the machine must be connected to a computer.
(5) Alarm Lamp
Lights or flashes orange when an error, such as paper-out or ink-out, occurs.
(6) LED (Light Emitting Diode)
Displays the number of copies, Maintenance menu selections or the operational status.
(7) Black button*
Starts black & white copying. Also, press this button to confirm settings or operations.
(8) Color button*
Starts color copying. Also, press this button to confirm settings or operations.
(9) Stop/Reset button
Cancels the current operation and returns the machine to standby mode.
(10) ON/OFF button / POWER Lamp
Turns the machine on and off. Before turning on the machine, make sure the Document
Cover is closed.
(11) Black/Color Ink Lamp
Lights or flashes to show the ink status.
(12) Paper Lamp
Displays the selected paper size and type for copying.
(13) Paper button
Switches the paper size and type for copying.
For information on how to switch between A4 and LTR paper sizes, see “Changing the
Copy Settings” on page 13.
2
Before Using the Machine
(14) + button
Increases the number of copies.
* In the software applications or manuals, the Black and Color buttons are collectively called
the Start or OK button.
Note
POWER Lamp and Alarm Lamp
You can check the status of the machine by the POWER and Alarm lamps.
z POWER lamp off: The machine is off.
z POWER lamp lit green: The machine is ready to print.
z POWER lamp flashing green: The machine is getting ready to print, or printing is in progress.
z Alarm lamp lit orange: An error has occurred and the machine is not ready to print.
For details, see “An Error Code Is Displayed on the LED” on page 37.
z POWER lamp flashes green and Alarm lamp flashes orange alternately: An error that requires
contacting your Canon Service representative may have occurred. For details, see “An Error
Code Is Displayed on the LED” on page 37.
Before Using the Machine
3
Turning the Machine On and Off
Turn on the machine before printing.
„ Turning On the Machine
Before turning on the machine, confirm the following.
z The FINE Cartridges are installed properly.
z The machine is connected to your computer (or a compatible device).
z The MP Drivers are installed.
Note
If preparatory operations above are not complete, follow your setup sheet to complete them.
1
Press the ON/OFF button.
The POWER lamp flashes and then remains lit
green.
Important
If the ALARM lamp begins to flash orange, see “An
Error Code Is Displayed on the LED” on page 37.
2
If you are using the machine connected to a
computer, turn on your computer.
„ Turning Off the Machine
1
To turn off the machine, press the ON/OFF
button.
When the POWER lamp stops flashing, the
machine is turned off.
Important
About the Power Plug
When removing the power plug after turing off the
machine, be sure to confirm that the POWER lamp is
not lit. If the power plug is removed from the wall outlet
with the POWER lamp still lit or flashing green, the
machine may become unable to print.
See “Keeping the Best Printing Results” on page 31.
z To Save Energy
The LED goes out if the machine is not operated for about five minutes*.
Perform a print operation to restore the display.
*You cannot change the wait time before the LED goes out.
Note
When you want to restore the display, perform a print operation or press any button except ON/
OFF button. When you press the ON/OFF button while the machine is in Screen-saver mode, the
machine turns off.
4
Before Using the Machine
Handling Original Documents
This section describes how to load the original document on the Platen Glass.
„ Original Document Requirements
The original documents you load on the Platen Glass for copying or scanning must meet these
requirements:
Document
type
z Paper documents
z Photographs
z Books, catalogs, or magazines
Size (W x L)
Max. 8.5 x 11.7 inches / 216 x 297 mm
Thickness
Max. 0.79 inches / 20 mm
„ Loading Original Documents
Load originals to copy or scan on the Platen Glass.
Note
Make sure any glue, ink, correction fluid, or the like on the original document is completely dry
before loading it on the Platen Glass.
1
Load the original document on the Platen
Glass.
(1) Lift the Document Cover.
(2) Load the original on the Platen Glass.
Place the original face down on the Platen
Glass.
Align the upper left corner of your original with
the alignment mark as shown in the figure on
the right.
Before Using the Machine
5
Important
z Do not place any objects weighing more than 4.4 lb / 2 kg on the Platen Glass.
z Do not press or put weight on the original with pressure exceeding 4.4 lb / 2 kg.
Doing so may cause the scanner to malfunction or the Platen Glass to break.
Note
z The machine cannot scan the area within approximately 0.04 inches / 1 mm of the front and
right edges of the Platen Glass.
z You can also scan originals that are up to 0.79 inches / 20 mm thick, such as books. Set them
on the Platen Glass in the same way as paper documents.
2
6
Gently close the Document Cover.
Before Using the Machine
Loading Printing Paper
This section describes how to load printing paper in the Auto Sheet Feeder.
„ Using Specialty Media
Canon recommends that you use Canon genuine media to ensure optimal print quality.
z Photo Quality Media
z Glossy Photo Paper
z Matte Photo Paper
z Media Suited for Business
Documents
z High Resolution Paper
z Photo Paper Plus Double Sided
z Photo Paper Plus Glossy
z Photo Paper Plus Semi-gloss
z Photo Paper Pro
z Photo Stickers
Before Using the Machine
7
„ Paper Handling
z Recommended Paper and Requirements
Media Type
Model*1
Plain Paper*7
—
Envelopes*2
—
High Resolution
Paper*2
Paper
Paper
Output
Thickness
Tray Load Lever*6
Limit
Printer
Driver
Setting for
Media Type
100 sheets
50
Left
Plain Paper
10 envelopes
1
Right
Envelope
HR-101N 80 sheets
50
Left
High
Resolution
Paper
Super White Paper
SW-201
80 sheets
50
Left
Plain Paper
Glossy Photo
Paper*3
GP-401
A4, Letter, 5" x 7" /
127.0 x 177.8 mm, and
8" x 10" / 203.2 x 254.0
mm: 10 sheets
4" x 6" / 101.6 x 152.4
mm, Wide and Credit
card: 20 sheets
*8
Left
Glossy
Photo Paper
Left
Glossy
Photo Paper
Left
Matte Photo
Paper
Left
Glossy
Photo Paper
Glossy Photo Paper GP-501
“Everyday Use”*3
Matte Photo Paper
MP-101
Photo Paper Glossy GP-502
Paper Support Load
Limit
Photo Paper Plus
Semi-gloss*3
SG-101,
SG-201
Left
Photo Paper
Plus Glossy
Photo Paper Pro*3
PR-101
Left
Photo Paper
Pro
Photo Paper Plus
Glossy*3
PP-101
Left
Photo Paper
Plus Glossy
Photo Paper Plus
Double Sided*2*5
PP-101D 1 sheet
Left
Photo Paper
Plus Double
Sided
Photo Stickers*4
PS-101
1 sheet
Left
Photo Paper
Plus Glossy
T-Shirt Transfers*2
TR-301
1 sheet
Right
T-Shirt
Transfers
*1 Paper with a Model Number is Canon specialty media. Refer to the instruction manual
supplied with the paper for detailed information on the printable side and notes on handling
paper. For information on the paper sizes available for each Canon genuine paper, visit our
website. You may not be able to purchase some Canon genuine papers depending on the
country or region of purchase. Paper is not sold in the US by Model Number. Purchase
paper by name.
*2 Available only when printing from your computer.
*3 When loading paper in stacks, the print side may be marked as it is fed in or sheets may be
stuck to one another causing them not to be fed properly. In this case, load one sheet at a
time.
*4 You can specify the print setting easily by using the Easy-Photo Print provided with the
Setup CD-ROM.
*5 This paper cannot be used in Macintosh®.
8
Before Using the Machine
*6 If the corners or edges of the paper are smudged, try to print with the Paper Thickness Lever
set to the right. It may improve print quality.
Reset the Paper Thickness Lever to the left when you finish printing.
For details on the Paper Thickness Lever, refer to “Inside View” in “Main Components” of the
User’s Guide on-screen manual.
*7 Proper feeding of paper may not be possible at the maximum capacity depending on the
type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to around half (around
0.2 inches / 5 mm in paper stack height).
*8 We recommend that you remove the previously printed sheet from the Paper Output Tray
before continuously printing to avoid blurs and discoloration.
Important
z If you select “Photo Paper” when copying, use the following paper types for best printing results:
GP-401, GP-501, GP-502, PP-101, SG-201.
z Put unused paper back into the package, and store them avoiding heat, humidity, and direct
sunlight.
z Do not touch the printed surface nor stack the printed sheets until the ink is fixed.
Note
For a detailed description of printing media types, refer to “Printing Media” in the User’s Guide onscreen manual.
z Media Types You Cannot Use
Do not use the following types of paper. Using such paper will not only produce unsatisfactory
results, but can also cause the machine to jam or malfunction. Additionally, when printing on A5
or smaller sized paper, do not use paper thinner than a post card, including plain paper or
notepad paper cut to a small size.
z Folded, curled, or wrinkled paper
z Damp paper
z Paper that is too thin (weighing less than 17 lb / 64 gsm)
z Paper that is too thick (plain paper, except for Canon genuine paper, weighing more than
28 lb / 105 gsm)
z Picture postcards
z Postcards affixed with photos or stickers
z Envelopes with double flaps
z Envelopes with sticker flaps
z Envelopes with an embossed or treated surface
z Envelopes with pressure seals
z Any type of paper with holes
z Paper that is not rectangular
z Paper bound with staples or glue
z Paper with adhesives
z Paper decorated with glitter, etc.
Before Using the Machine
9
„ Loading Paper
Important
z If you cut plain paper to 4" x 6" / 101.6 x 152.4 mm, 5" x 7" / 127.0 x 177.8 mm, or 2.13" x 3.39"
/ 54.0 x 86.0 mm (credit card-size) for a trial print, it can cause paper jams.
z You cannot print on postcards affixed with photos or stickers.
z Always load paper in portrait orientation (A). Loading paper in landscape orientation (B) can
cause the paper to be jammed.
(A)
(B)
Note
z We recommend using genuine Canon photo media when printing photographs. For details on
the specialty media Canon provides for use with its various printers, refer to “Compatible Media
Types” in the User’s Guide on-screen manual.
When Printing on Plain Paper
z You can use general copy paper or Canon’s Super White Paper. When printing on both sides,
we recommend Canon’s Super White Paper Double-Sided.
Paper size:
– Standard sizes: A4, B5, A5, Letter, and Legal
– Non-standard sizes: 2.13" x 3.39" to 8.5" x 23" / 54.0 x 86.0 mm to 215.9 x 584.2 mm
Paper weight: 17 to 28 lb / 64 to 105 gsm
1
Align the edges of the paper before loading it.
Note
z Loading paper without aligning the edges may cause paper jams.
z If paper is curled, hold the opposing curled corners and gently bend them in the opposite
direction until the paper becomes completely flat. See “Paper is curled.” on page 45.
z To avoid curling, handle paper as follows.
– Put unused paper back into the package and keep them on a level surface.
– Take out only the necessary number of sheets from the package, just before printing.
10
Before Using the Machine
2
Prepare to load paper.
(1) Open the Paper Support.
(1)
(2) Pull out the Paper Support Extension.
(2)
(3) Open the Paper Output Tray.
(4) Adjust the position of the Paper Thickness
Lever.
Set it to the right when printing on envelopes or
T-shirt transfers, and left when printing on any
other type of paper. See “Paper Handling” on
page 8.
(4)
(3)
Note
If the corners or edges of the paper are smudged, try
to print with the Paper Thickness Lever set to the right.
It may improve print quality.
Reset the Paper Thickness Lever to the left when you
finish printing.
For details on the Paper Thickness Lever, refer to
“Inside View” in “Main Components” of the User’s
Guide on-screen manual.
3
Load the paper.
(1) Load the paper in the Auto Sheet Feeder with
the print side facing UP.
(1)
(2)
(A)
(2) Align the paper stack against the right side of
the Auto Sheet Feeder.
(3) Pinch the Paper Guide and slide it against the
left side of the paper stack.
(3)
* Do not load higher than the Load Limit
Mark (A).
Before Using the Machine
11
„ Loading Envelopes
Use either European DL or US Comm. Env. #10-sized envelope.
1
Load the envelopes against the right side of
the Auto Sheet Feeder.
Load with the address side facing UP and the rear
flaps DOWN on the left.
Up to 10 envelopes can be loaded at once.
2
3
(2)
(C)
(B)
(1)
(3)
Pinch the Paper Guide and slide it against the
left side of the envelope.
(A)
Set the Paper Thickness Lever to the right.
Note
(A) Printing orientation
(B) Make sure the flaps are folded.
Reset the Paper Thickness Lever to the left when you
finish printing. For details on the Paper Thickness
Lever, refer to “Inside View” in “Main Components” of
the User’s Guide on-screen manual.
4
Specify the settings in the printer driver.
(1) Select Envelope in Media Type.
(2) Select the size for envelopes.
In Windows®, select DL Env. or Comm. Env. #10 in Page Size.
In Macintosh, select DL Envelope or #10 Envelope in Paper Size.
(3) Select Landscape in Orientation.
Important
Be sure to set the printer driver setting properly. If you do not, the address will be printed in the
wrong direction.
Note
For details on printer driver settings, see “Printing with Windows” on page 14 or “Printing with
Macintosh” on page 15.
12
Before Using the Machine
Copying
Making Copies
This section describes the basic procedure to make copies.
1
2
Turn on the machine and load paper.
Press the + button repeatedly to select the number of copies (max. 20 copies).
Note
By pressing the + button repeatedly, F will be displayed. The number of copies will be set as
20.
3
4
5
Press the Paper button repeatedly to select the paper size and type.
Load the original document on the Platen Glass.
Press the Color button for color copying, or the Black button for black & white
copying.
Using Other Copy Functions
Fit-to-Page Copy
Copies images so that they are automatically reduced or enlarged to fit the paper size.
Changing the Copy Settings
You can switch the default size for paper loaded in the Auto Sheet Feeder between A4 and
Letter.
1
2
Press the Maintenance button repeatedly until d appears.
Press the Black button to select A4, or the Color button to select Letter as the
default paper size.
Copying
13
Printing from Your Computer
This section describes the procedure for basic printing.
Printing with Windows
Note
Depending on your application program, operations may differ. For details, refer to the instruction manual
of your application.
The steps described in this section are for printing in Windows XP SP2.
1
2
3
4
5
Turn on the machine and load the paper in the machine.
Create a document or open a file to print using an appropriate application software.
Select Print on the application software’s File
menu.
Make sure that Canon XXX Printer (where
“XXX” is your machine’s name) is selected in
Select Printer, and click Preferences (or
Properties).
Specify the required settings and click OK.
Note
For details on the printer driver functions, click Help or
Instructions to view the online help or the Printer
Driver Guide on-screen manual. Instructions is only
displayed when the on-screen manuals are installed.
6
14
Click Print (or OK).
Printing from Your Computer
Printing with Macintosh
Note
Depending on your application program, operations may differ. For details, refer to the instruction manual
of your application.
The steps described in this section are for printing in Mac OS X v.10.4.x.
1
2
3
4
5
6
7
8
9
Turn on the machine and load the paper in the machine.
Create a document or open a file to print using an appropriate application software.
Select Page Setup on the application
software’s File menu.
Confirm that your machine’s name is selected
in Format for.
Select the desired paper size in Paper Size.
Click OK.
Select Print on the application software’s File
menu.
Select Quality & Media in the pop-up menu.
Specify the required settings.
Note
For details on the printer driver functions, click
to
view the Printer Driver Guide on-screen manual. If the
on-screen manuals are not installed, the Printer Driver
Guide on-screen manual is not displayed even if
is
clicked.
10 Click Print.
Printing from Your Computer
15
Scanning Images
You can scan images from the machine to a computer without printing them and save them in
popular file formats, such as JPEG, TIFF, bitmap, or PDF. If you are scanning printed text, you can
use the OCR (Optical Character Recognition) software to convert it to text data.
Scanning Methods
„ Scanning Using The MP Navigator
Using MP Navigator, you can scan originals loaded on the Platen Glass and view images saved
on your computer. Scanned documents can be previewed and be easily printed and edited
according to your needs.
You can use the bundled software applications to edit or print the document you have scanned.
For detailed operations of the MP Navigator, refer to the Scanning Guide on-screen manual.
„ Scanning Using the Operation Panel of the Machine
1
2
3
Turn on the machine.
Load the original document on the Platen Glass.
Press the SCAN button.
The MP Navigator opens.
Note
The subsequent procedure varies depending on your settings. For details, refer to the
Scanning Guide on-screen manual.
„ Scanning from an Application Software
You can scan an image from TWAIN- or WIA- (Windows XP only) compliant application software
and handle the scanned image in the application software. For detailed operations, refer to the
Scanning Guide on-screen manual.
16
Scanning Images
Routine Maintenance
List of Maintenance Codes
To perform maintenance of the machine, press the Maintenance button repeatedly until the desired
code is displayed on the LED, then press the Black or Color button.
Maintenance Code
Operation
See
Prints the nozzle check pattern.
“Printing the Nozzle Check
Pattern” on page 19
Performs the Print Head Cleaning.
“Print Head Cleaning” on
page 21
Performs the Print Head Deep Cleaning. “Print Head Deep Cleaning” on
page 21
Prints the head alignment sheet.
“Aligning the Print Head” on
page 22
Scans the head alignment sheet.
“Aligning the Print Head” on
page 22
Prints the current head alignment
setting.
“Aligning the Print Head” on
page 22
Cleans the paper feed roller.
“Cleaning the Paper Feed
Rollers (Roller Cleaning)” on
page 33
Cleans the bottom plate.
“Cleaning the Bottom Plate
(Bottom Plate Cleaning)” on
page 33
Routine Maintenance
17
When Printing Becomes Faint or Colors Are Incorrect
When printing becomes faint or colors are incorrect, the print head nozzles on FINE Cartridges are
probably clogged. Print the nozzle check pattern to confirm the condition of the nozzles and then
perform Print Head Cleaning.
If print results are not satisfactory, performing Print Head Alignment may improve print quality.
Note
Before performing maintenance
z Make sure that the orange protective tape is removed from the bottom of a FINE Cartridge.
z Increase the Print Quality setting in the printer driver settings.
See “Print Results Not Satisfactory” on page 42.
Step 1
See “Printing the Nozzle Check Pattern” on page 19.
If lines are missing or if white streaks appear
After cleaning the
Print Head, print
and examine the
nozzle check
pattern.
Step 2
See “Print Head Cleaning” on page 21.
If the problem is not resolved after performing
Print Head Cleaning twice
Step 3
See “Print Head Deep Cleaning” on page 21.
If the problem is not resolved after performing
Print Head Deep Cleaning twice
Step 4
See “Replacing a FINE Cartridge” on page 24.
Note
If the straight line is misaligned or the Print Head position is misaligned, align the Print
Head position. See “Aligning the Print Head” on page 22.
18
Routine Maintenance
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head
nozzles.
1
Make sure that the machine is on, load a sheet of A4 or Letter-sized plain paper in
the Auto Sheet Feeder.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Inside View” in “Main Components” of the User’s Guide on-screen manual.
2
Press the Maintenance button repeatedly until A appears.
3
Press the Black or Color button.
The nozzle check pattern is printed. Do not open the Scanning Unit (Printer Cover) while
printing.
4
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 20.
Routine Maintenance
19
Examining the Nozzle Check Pattern
Examine the nozzle check pattern output by the machine, and clean the Print Head if necessary.
Note
The nozzle check pattern will not be printed correctly if there is not enough ink. Replace the FINE
Cartridge if the remaining amount of ink is insufficient.
See “Replacing a FINE Cartridge” on page 24.
(1)
(2)
(1) If lines of this pattern are missing, the print head nozzle needs cleaning.
Example: When lines are missing (Black ink)
(2) If these patterns have white streaks, the print head nozzle needs cleaning.
Example: When white streaks appear (Color ink)
20
Routine Maintenance
Print Head Cleaning
Clean the Print Head if lines are missing or if white streaks appear in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Note that cleaning the
Print Head causes used ink to be absorbed in the ink absorber. Cleaning the Print Head consumes
ink, so perform Print Head Cleaning only when necessary.
1
2
3
Make sure that the machine is on.
Press the Maintenance button repeatedly until H appears.
Press the Black or Color button.
Note
If normal Print Head Cleaning does not improve the print quality, perform Print Head Deep
Cleaning. See “Print Head Deep Cleaning” on page 21.
Print Head Deep Cleaning
If print quality does not improve by standard Print Head Cleaning, try Print Head Deep Cleaning,
which is a more powerful process. Note that cleaning the Print Head causes used ink to be absorbed
in the ink absorber. Print Head Deep Cleaning consumes more ink than standard Print Head
Cleaning, so perform this procedure only when necessary.
1
2
3
Make sure that the machine is on.
Press the Maintenance button repeatedly until y appears.
Press the Black or Color button.
Note
If Print Head Deep Cleaning does not improve the print quality, contact a Canon service
representative.
Routine Maintenance
21
Aligning the Print Head
If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head
position.
1
Make sure that the machine is on, and then load a sheet of A4 or Letter-sized plain
paper in the Auto Sheet Feeder.
Set the Paper Thickness Lever to the left. For details on the Paper Thickness Lever, refer to
“Inside View” in “Main Components” of the User’s Guide on-screen manual.
2
Press the Maintenance button repeatedly until P appears.
3
Press the Black or Color button.
The machine prints the head alignment sheet.
4
Beginning from column A on the printout, fill in the appropriate circles (
a dark pencil to select the most solid image.
(1)
(2)
(3)
22
Routine Maintenance
) with
(1) Column A
(2) Good example (Most solid box)
(3) Bad example (Least solid box)
5
Load the checked sheet on the Platen Glass.
When loading the checked sheet, place the front side down, and align the upper left corner of
the sheet with the alignment mark on the lower right corner of the Platen Glass.
6
Press the Maintenance button repeatedly until U appears.
7
Press the Black or Color button.
The machine scans the pattern and aligns the Print Head automatically.
Note
If you select L in step 2, the machine prints the current Print Head Alignment setting.
Note
If adjustment was not successful, E, 1, and 9 appear on the LED. For details, see “An Error Code
Is Displayed on the LED” on page 37.
Routine Maintenance
23
Replacing a FINE Cartridge
This section explains the way to confirm the ink status and the procedure to replace FINE
Cartridges.
When ink runs out or other errors occur, the Alarm lamp lights orange and an error code appears on
the LED. For details, see “An Error Code Is Displayed on the LED” on page 37.
When printing from your computer, error messages appear on your computer screen as well.
Note
z If there is no improvement with the quality of printing following such maintenance as Print Head
Cleaning, a FINE Cartridge is probably empty. When ink runs out, replace the FINE Cartridge. The
machine will not print properly if the wrong type of FINE Cartridge is used, or if it is installed in the
incorrect position.
z For information on compatible FINE Cartridges, refer to the back cover of the Quick Start Guide.
„ Getting the Ink Status Information
You can confirm the status of FINE Cartridges in the following two ways:
z “With the Ink Lamps” on page 25
z “With the Computer Screen” on page 26
Note
The ink level detector is mounted on the machine to detect the remaining ink level. The machine
considers as ink is full when a new FINE Cartridge is installed, and then starts to detect a
remaining ink level. If you install a used FINE Cartridge, the indicated ink level of it may not be
correct. In such a case, refer to the ink level information only as a guide.
24
Routine Maintenance
„ With the Ink Lamps
Make sure that the LED is on the standby mode. You can confirm the status of each cartridge by
the ink lamps. The diagrams below indicate the status of a Color FINE Cartridge as an example.
The Black Ink lamp lights or flashes to indicate the status of a Black FINE Cartridge.
(A)
(B)
(A) Alarm Lamp
(B) Black Ink Lamp
(C)
(C) Color Ink Lamp
Ink is low. You can continue printing for a while, but it is recommended to have
a new FINE Cartridge available.
(C)
(C) The Ink Lamp lights.
(A)
z If “E, 4” is displayed on the LED, ink has run out.
See “E, 4” (Ink has run out.) in “An Error Code Is Displayed on the LED” on
page 37 and take appropriate action.
z If “E, 1, 6” is displayed on the LED, ink may have run out.
See “E, 1, 6” (Ink may have run out.) in “An Error Code Is Displayed on the
LED” on page 38 and take appropriate action.
(C)
(A) The Alarm Lamp lights.
(C) The Ink Lamp flashes.
The function for detecting the remaining ink level is disabled.
(C)
(C) The Ink Lamp flashes.
Routine Maintenance
25
„ With the Computer Screen
You can confirm the status of FINE Cartridge on the printer status monitor (Windows) and Canon
IJ Printer Utility (Macintosh).
(A)
(A)
(A) Confirm whether any symbols are displayed here.
Ink is low. You can continue printing for a while, but it is recommended to have a new FINE
Cartridge available.
Ink has run out. See “E, 4” (Ink has run out.) in “An Error Code Is Displayed on the LED” on
page 37 and take appropriate action.
Ink may have run out. See “E, 1, 6” (Ink may have run out.) in “An Error Code Is Displayed
on the LED” on page 38 and take appropriate action.
The function for detecting the remaining ink level is disabled.
Follow the procedure below to open each of the confirmation screens.
(1) Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” in the
User’s Guide on-screen manual.
(2) Click View Printer Status on the Maintenance sheet.
To confirm the FINE Cartridge information, click the Ink Details menu.
Note
You can also display the printer status monitor by clicking Canon XXX Printer (where “XXX” is
your machine's name) which appears on the taskbar during printing.
(1) Open the Canon IJ Printer Utility.
See “Opening the Canon IJ Printer Utility (Macintosh)” in the User’s Guide on-screen
manual.
(2) Select Ink Level Information in the pop-up menu.
To confirm the FINE Cartridge information, click Ink Details.
26
Routine Maintenance
Note
Setting of FINE Cartridges
If a FINE Cartridge runs out of ink, you can set the machine to print with either Color or Black FINE
Cartridge only for a while. However the same printing quality cannot be expected compared to
when printing with both cartridges. Canon recommends to use new genuine Canon cartridges in
order to obtain optimum qualities.
You should perform this setting without removing the empty cartridge. If the FINE Cartridge is
removed, an error occurs and you cannot print regardless of the Ink Cartridge Settings.
For information on how to configure this setting, refer to the Printer Driver Guide on-screen
manual.
„ Replacing FINE Cartridges
When FINE Cartridges run out of ink, replace them using the following steps.
Important
Handling FINE Cartridges
z Do not touch the electrical contacts or Print Head Nozzles on a FINE Cartridge. The machine may not
print out properly if you touch them.
(A)
(B)
(A) Electrical Contacts
(B) Print Head Nozzles
z To maintain optimal printing quality, we recommend the use of specified Canon brand FINE Cartridges.
Refilling ink is not recommended.
z Once you remove a FINE Cartridge, replace it immediately. Do not leave the machine with FINE
Cartridges removed.
z Replace empty cartridges with new ones. If you insert FINE Cartridges that has been removed once,
the machine may not print out properly due to some reasons such as clogging of the nozzles.
Furthermore, with such cartridges, the Low Ink Warning may not be displayed properly.
z Once a FINE Cartridge has been installed, do not remove it from the machine and leave it out in the
open. This will cause the FINE Cartridge to dry out, and the machine may not operate properly when it
is reinstalled. To maintain optimal printing quality, use a FINE Cartridge within six months of first use.
z Color ink may be consumed even when printing a black-and-white document or when black-and-white
printing is specified.
Color ink is also consumed in Print Head Cleaning and Print Head Deep Cleaning, which may be
necessary to maintain the machine’s performance. When a FINE Cartridge is out of ink, replace it
immediately with a new one.
z When a FINE Cartridge runs out of ink, you can continue printing with either Black or Color ink only by
changing Ink Cartridge Settings. For details, see “Setting of FINE Cartridges” on page 27.
Even when printing with one ink only, print with leaving the empty FINE Cartridge installed. If either of
the Color FINE Cartridge or Black FINE Cartridge is not installed, the machine does not print.
Routine Maintenance
27
1
Make sure that the machine is on, and then
open the Scanning Unit (Printer Cover).
The FINE Cartridge Holder moves to the left.
Pull the Scanning Unit Support down into place.
Caution
z Do not hold the FINE Cartridge Holder to stop or
move it.
z Do not touch the transparent film (A), film cable (B),
ink absorber (sponge part) (C), or any metal parts.
(A)
(B) (C)
Important
If the Scanning Unit (Printer Cover) is left open for more than 10 minutes, the FINE Cartridge
Holder moves to the right. Close and reopen the Scanning Unit (Printer Cover) to return the holder
to the left.
28
Routine Maintenance
2
Remove the empty FINE Cartridge.
(1) Push down the FINE Cartridge.
(1)
(2) Remove the FINE Cartridge.
Important
z Handle FINE Cartridges carefully to avoid staining
your clothes or surrounding work area.
z Discard empty FINE Cartridges according to the
local laws and regulations regarding disposal of
consumables.
(2)
3
Prepare the replacement cartridge.
(1) Unpack a new FINE Cartridge and remove the
protective tape (A) gently.
Important
z Handle FINE Cartridges carefully to avoid staining
your clothes or surrounding work area.
z Do not re-attach the protective tape once you have
removed it. Discard it according to the local laws
and regulations regarding disposal of consumables.
z Do not touch the electrical contacts or Print Head
Nozzles on a FINE Cartridge. The machine may not
print out properly if you touch them.
z Be careful not to stain your clothes and hands with
ink on the removed protective tape.
Routine Maintenance
(A)
29
4
Install the FINE Cartridge.
(1) Insert a new FINE Cartridge all the way into
the appropriate slot.
The Black FINE Cartridge should be installed
into the left slot ( B ) and the Color FINE
Cartridge should be into the right slot ( C ).
B
C
(1)
(2) Push up the FINE Cartridge until it clicks into
place.
Important
The machine cannot be used unless both the FINE
Cartridges are installed.
(2)
5
Close the Scanning Unit (Printer Cover).
Lift the Scanning Unit (Printer Cover) slightly and put the Scanning Unit Support back to its
original position.
Then close the Scanning Unit (Printer Cover).
The FINE Cartridge Holder moves to the right.
Note
z When you start printing after replacing the FINE Cartridge, Print Head Cleaning is performed
automatically. Do not perform any other operations until Print Head Cleaning finishes.
z If the straight line is misaligned or the Print Head position is misaligned, align the Print Head
position. See “Aligning the Print Head” on page 22.
30
Routine Maintenance
Keeping the Best Printing Results
To avoid drying of the Print Head and clogging of the nozzles, note the following.
Note
z If the printed area is traced with a highlight pen or paint-stick or stained with water or sweat, ink may
blur depending on the paper.
z If the print head nozzles get clogged, printouts will become faint or particular colors will not be printed
properly. For details, see “When Printing Becomes Faint or Colors Are Incorrect” on page 18.
„ When You Turn Off the Machine
Follow the procedure below to turn off the machine.
(1) Press the ON/OFF button to turn off the machine.
(2) Confirm that the POWER lamp has gone out.
This takes a few seconds or as long as around 20 seconds.
(3) Unplug the power cord from the wall outlet.
If you are using a power outlet strip, you can switch it off instead.
When you press the ON/OFF button to turn off the machine, the machine automatically puts a
protective cap on the Print Head to prevent the ink from drying. If you remove the power cord or
switch off the power outlet strip before the POWER lamp goes out, this capping will not be done
properly, causing the Print Head to dry and clog.
„ When You Are Not Using the Machine for a Long Time
When you are not using the machine for a long time, print or copy in both black & white and in
color, or perform Print Head Cleaning, about once a month to prevent degradation of the Print
Head.
Numerous nozzles are installed in the Print Head for high-precision printing. Just as the
uncapped tip of a ballpoint pen or marker becomes dry and unusable if it is not used for a long
period of time, the print head nozzles become blocked by dried ink. Periodically printing or
cleaning the Print Head can prevent this blockage.
Routine Maintenance
31
Cleaning Your Machine
This section describes the cleaning procedures needed to maintain your machine.
Caution
z Be sure to turn off the power and disconnect the power cord before cleaning the machine.
z Do not use tissue paper, paper towels, or similar materials for cleaning. Paper tissue powders or fine
threads may remain inside the machine and cause problems such as a blocked Print Head and poor
printing results. Use a soft cloth to avoid scratching the components.
z Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean
the machine; these can damage the machine’s components.
„ Cleaning The Platen Glass And Document Cover
Moisten a clean, soft, lint-free cloth and wring out excess water. Wipe the Platen Glass (A), and
the inner side of the Document Cover (white sheet) (B). Then wipe with another clean, soft, dry,
lint-free cloth, making sure not to leave any residue, especially on the Platen Glass.
Important
The sheet (B) is easily damaged, so wipe it gently.
(B)
(A)
„ Cleaning The Exterior
Wipe the machine’s exterior with a clean, soft, lint-free damp cloth.
32
Routine Maintenance
„ Cleaning the Paper Feed Rollers (Roller Cleaning)
Clean the paper feed rollers if paper is not fed properly. Cleaning the Paper Feed Roller of the
Auto Sheet Feeder consumes it, so perform this only when necessary.
1
2
3
4
5
6
7
Make sure that the machine is turned on, and then remove any paper from the Auto
Sheet Feeder.
Press the Maintenance button repeatedly until b appears.
Press the Black or Color button.
Repeat steps 2 to 3 twice.
Open the Paper Output Tray.
Load three or more of A4 or Letter-sized plain paper in the Auto Sheet Feeder.
Repeat steps 2 to 3 three times.
The paper cleans the inside of the machine as it feeds through the machine.
Note
If there are no signs of improvement after performing the Roller Cleaning, contact a Canon service
representative.
„ Cleaning the Inside of the Machine
If the printed paper is smudged, the inside of the machine may be dirty.
To always get best quality printing result, periodical cleaning of the inside of the machine is
recommended.
You can clean this part in two ways:
z See “Cleaning the Bottom Plate (Bottom Plate Cleaning)” on page 33.
z See “Cleaning the Protrusions Inside the Machine” on page 35.
Important
When using Photo Paper Plus Double Sided PP-101D, be sure to clean the inside of the machine
before printing.
z Cleaning the Bottom Plate (Bottom Plate Cleaning)
This section describes how to clean the inside of the machine. If the inside of the machine
becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.
1
2
Make sure that the machine is turned on, and then remove any paper from the Auto
Sheet Feeder.
Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, and then
unfold the paper.
Routine Maintenance
33
3
Load this and only this sheet of paper in the
Auto Sheet Feeder with the open side to the
front.
*1
Set the Paper Thickness Lever to the left.
4
5
*1 Load the paper after unfolding it.
Press the Maintenance button repeatedly
until J appears.
Press the Black or Color button.
The paper cleans the inside of the machine as it feeds through the machine.
If the ejected paper is smudged, clean the inside of the machine again.
If the problem is not resolved after performing cleaning again, the protrusions inside the
machine may be stained. Clean them according to instructions. See “Cleaning the Protrusions
Inside the Machine” on page 35.
34
Routine Maintenance
z Cleaning the Protrusions Inside the Machine
If protrusions inside the machine are stained with ink, clean the protrusions using a cotton swab
or the like.
Important
Before cleaning the inner parts, be sure to turn the machine off.
Caution
Do not touch the transparent film (A), film cable (B), ink absorber (sponge part) (C), or any metal
parts.
(A)
(B) (C)
Routine Maintenance
35
Troubleshooting
This section describes troubleshooting tips for problems you may encounter when using the
machine.
Note
This section mainly describes the methods of machine operation for troubleshooting. To handle problems
using your computer, refer to “Troubleshooting” in the User’s Guide on-screen manual. For details on how
to view the on-screen manuals, see “Reading the On-screen Manuals” on page 54.
z “An Error Code Is Displayed on the LED” on page 37
z “The LEDs Cannot Be Seen At All” on page 39
z “Cannot Install the MP Drivers” on page 39
z “Cannot Connect to Computer Properly” on page 41
z “Print Results Not Satisfactory” on page 42
z “Printing Does Not Start” on page 47
z “Paper Does Not Feed Properly” on page 48
z “Paper Jams” on page 49
z “Error Message Appears on the Screen” on page 51
If an Error Occurs When the Machine Is Connected to a Computer
When an error occurs in printing such as the machine is out of paper or paper is jammed, a
troubleshooting message is displayed automatically. Take the appropriate action described in the
message.
The message may vary depending on the operating system version.
36
Troubleshooting
An Error Code Is Displayed on the LED
When an error occurs, the Alarm lamp lights orange, and E and an error code are alternately
displayed on the LED. Take the action described in the table below to correct the error.
Error Code
Cause
Action
E, 2
The machine is out of
paper. / Paper does not
feed.
Reload paper in the Auto Sheet Feeder and press the Black
or Color button.
E, 3
Paper jam.
The paper may be jammed. Remove the jammed paper,
reload the paper in the machine correctly and then press the
Black or Color button.
E, 4
Ink has run out.
Ink has run out.
Replace the ink cartridge and close the Scanning Unit
(Printer Cover).
If printing is in progress and you want to continue printing,
press the Stop/Reset button for at least 5 seconds with the
ink cartridge installed. Then printing can continue under the
ink out condition.
The function for detecting the remaining ink level will be
disabled.
Replace the empty ink cartridge immediately after the
printing. The resulting print quality is not satisfactory, if
printing is continued under the ink out condition.
E, 5
The FINE Cartridge cannot
be recognized.
Possible causes are as follows:
z The FINE Cartridge may not be installed properly.
z The FINE Cartridge may not be compatible with this
machine.
Install the appropriate FINE Cartridge. If lines are misaligned
or the resulting output is not satisfactory, carry out the Print
Head Alignment.
E, 7
FINE Cartridge is not
installed in the correct
position.
Confirm that the FINE Cartridges are installed in the
appropriate positions. See “Replacing a FINE Cartridge” on
page 24.
E, 8
Ink absorber is almost full.
The machine has a built-in ink absorber to hold the ink used
during Print Head Cleaning, for example. The error code "E,
8" indicates that the ink absorber is nearly full. Press the
Black or Color button to cancel the error so that you can
continue printing.
Before the ink absorber becomes completely full, contact a
Canon service representative. (You will need to replace a
particular part of the machine.)
Important
Canon recommends that you call for service as soon as this
error occurs. Once the ink absorber becomes completely full,
printing cannot be performed until the ink absorber is
replaced.
E, 1, 4
The FINE Cartridge cannot
be recognized.
The FINE Cartridge may not be the compatible with this
machine. Install the appropriate FINE Cartridge. If lines are
misaligned or the resulting output is not satisfactory, carry out
the Print Head Alignment.
E, 1, 5
The FINE Cartridge cannot
be recognized.
Possible causes are as follows:
z The FINE Cartridge may not be installed properly.
z The FINE Cartridge may not be compatible with this
machine.
Install the appropriate FINE Cartridge. If lines are misaligned
or the resulting output is not satisfactory, carry out the Print
Head Alignment.
Troubleshooting
37
Error Code
Cause
Action
E, 1, 6
Ink level cannot be
detected.
Ink may have run out.
The function for detecting the remaining ink level will be
disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the
Stop/Reset button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in
order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any
malfunction or trouble caused by continuation of printing
under the ink out condition.
E, 1, 9
The size of the document
cannot be correctly
detected or the document
is too small when the Fit-toPage copying is selected.
Make sure the document meets the requirements and
correctly loaded on the Platen Glass. Then reload the
document and press the Black or Color button. See
“Handling Original Documents” on page 5.
Failed to scan head
alignment sheet.
Check that all necessary circles are filled in the Print Head
Alignment Sheet, and that it is placed in the proper position
and orientation on the Platen Glass.
You can also perform print head alignment manually.
If the POWER and Alarm lamps flash alternately as shown below, or an error code is displayed on
the LED, take the action described in the table below to correct the error.
POWER Lamp (Green)
Alarm Lamp (Orange)
Error Code
E, 2, x
E, 3, x
E, 4, x
38
Cause
Action
An error requiring servicing
might have occurred.
Turn off the machine, and unplug the power cord of the
machine from the power supply. After a while, plug the power
cord of the machine back in and turn on the machine. If the
same error occurs, contact a Canon service representative.
Troubleshooting
The LEDs Cannot Be Seen At All
Cause
Action
The machine is not turned on.
You have not pressed the ON/OFF button.
The machine will power on and the LED will light when you connect the power
cord and press the ON/OFF button.
The LED may be in the Power Saver
mode.
Press any button on the Operation Panel except for the ON/OFF button to
restore the display.
Cannot Install the MP Drivers
Cause
Action
If you were unable to proceed beyond the Printer Connection screen, follow
the procedure below to reinstall the MP Drivers.
Unable to proceed beyond the Printer
Connection screen.
(1) Click Cancel on the Printer Connection screen.
(2) Click Start Over on the Installation Failure screen.
(3) Click Back on the screen that appears next.
(4) Click Exit on the Welcome screen, then remove the CDROM.
(5) Turn the machine off.
(6) Restart your computer.
(7) Make sure you have no application software running,
including anti-virus software.
(8) Follow the procedure described in your setup sheet to
reinstall the MP Drivers.
Troubleshooting
39
Cause
Installation does not start automatically
when the Setup CD-ROM is inserted
into your computer’s disc drive.
Action
Click Start > My Computer > double-click the CD-ROM icon
.
In non-XP Windows, double-click the My Computer icon on the desktop and
then double-click the CD-ROM icon
.
Note
To use the Run command to start the setup program, specify your disc drive and
then the name of the setup program, Msetup4.exe. The drive letter of the disc
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are
displayed. If other disks are displayed, there is a problem with the Setup CDROM. Contact a Canon service representative.
Installation procedure not followed
correctly.
Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the driver, restart your
computer, and then reinstall the driver. Refer to the Printer Driver Guide onscreen manual.
Note
If the installer was forced to be terminated due to a Windows error, the system
may be in an unstable condition and you may not be able to install the driver.
Restart your computer before reinstalling.
The Setup CD-ROM is defective.
Click Start > My Computer, and confirm that CD-ROM icon
is visible.
In non-XP Windows, double-click the My Computer icon on the desktop and
confirm that the CD-ROM icon
is visible in the window.
Confirm that the CD-ROM icon is displayed when you insert the CD-ROM.
If the CD-ROM icon is not displayed, restart your computer.
If the CD-ROM icon is still not displayed, try different disks and see if they are
displayed. If other disks are displayed, there is a problem with the Setup CDROM. Contact a Canon service representative.
40
Troubleshooting
Cannot Connect to Computer Properly
„ Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work
Cause
Your system environment is
not fully compatible with USB
2.0 Hi-Speed.
Action
If your system environment is not fully compatible with USB 2.0 Hi-Speed, the machine
will operate at a lower speed provided under USB 1.1. In this case, the machine operates
properly but printing speed may slow down due to communication speed.
Check the following to ensure that your system environment supports USB 2.0 Hi-Speed
connection.
z The USB port on your computer supports USB 2.0 Hi-Speed connection.
z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-Speed
connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable to be no
longer than around 10 feet / 3 meters.
z The operating system of your computer supports USB 2.0 Hi-Speed connection.
Obtain and install the latest update for your computer.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your hardware
and install it on your computer.
Important
For details on USB 2.0 Hi-Speed of your system environment, contact the manufacturer
of your computer, USB cable, or USB hub.
„ “Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub” or “This
Device Can Perform Faster” Message Is Displayed (Windows XP Only)
Cause
Your system environment is
not fully compatible with USB
2.0 Hi-Speed.
Action
Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on
page 41.
Troubleshooting
41
Print Results Not Satisfactory
„ Part of the Page Is Not Printed
Cause
Page Size/Paper Size setting in the
printer driver does not match the actual
size of the paper loaded in the
machine.
Action
Set the page size setting in the application software you are printing from or in
the printer driver to match the actual size of the printing paper.
Page Size can be found on the Page Setup sheet in the printer properties
dialog box of the printer driver (Windows) or Paper Size on the Page Setup
dialog box of the printer driver (Macintosh).
„ Colors Are Unclear
Cause
Color correction is not enabled.
42
Action
When printing photographs or other graphics, enabling color correction in the
printer driver may improve color.
In Windows, select Vivid Photo in the Effects sheet of the printer driver.
In Macintosh, select Special Effects in the pop-up menu in the Print dialog box,
and then select Vivid Photo.
Troubleshooting
„ Printing Does Not Start/Printing Is Blurred/Colors Are Wrong, Uneven
or Streaked/Straight Lines Are Misaligned/White Streaks Appear/Ink
Blots Appear
Cause
FINE Cartridge is not installed properly
/ There is no ink left.
Action
Remove the FINE Cartridge, then reinstall it.
Small dusts may be stuck between the contact points. In this case, the print
result may be improved by reinstalling the FINE Cartridge.
Also, check that the protective tape (A) is removed.
(A)
Print Head nozzles are clogged.
Print the nozzle check pattern to check for uneven ink output.
z If the nozzle check pattern does not print out properly
Clean the Print Head and then print the nozzle check pattern to check that
ink is ejecting properly.
z If the problem is not resolved after performing Print Head Cleaning
twice
Perform Print Head Deep Cleaning.
If the problem is not resolved after performing Print Head Deep Cleaning,
perform Print Head Deep Cleaning again.
z If the problem is still not resolved after performing Print Head Deep
Cleaning twice
A FINE Cartridge may have run out of ink. Replace it with a new one.
For details on how to print the nozzle check pattern, how to clean the Print
Head, and how to perform Print Head Deep Cleaning, see “When Printing
Becomes Faint or Colors Are Incorrect” on page 18.
Troubleshooting
43
Cause
Action
The media is loaded with the wrong
side facing upwards.
Load the media with the correct side facing upwards.
Many types of paper are made to be printed on only a particular side of the
paper.
Printing on the wrong side may cause unclear prints or prints with reduced
quality.
Refer to the instruction manuals supplied with the paper.
Inappropriate Paper Thickness Lever
setting.
Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on. See “Paper Handling” on page 8.
Depending on the printing content, the printing surface may become scratched
even for the types of paper to set the lever to the left. In this case, set the Paper
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the
lever is not set back to the left, the inside of the machine is more likely to get
dirty due to the wider clearance between the print head and the loaded paper. It
may also reduce print quality.
Print Head is misaligned.
If you did not align the Print Head after installation, straight lines may be printed
misaligned. If ruled lines are printed misaligned or print results are otherwise
unsatisfactory, see “Aligning the Print Head” on page 22 and perform Print Head
Alignment.
„ Printed Paper Curls
Cause
Paper is too thin.
44
Action
When printing data with high color saturation such as photographs or images in
deep color, we recommend using Photo Paper Pro or other Canon specialty
paper. See “Media Types You Cannot Use” on page 9.
Troubleshooting
„ Printed Surface Is Scratched/Paper Is Smudged
Cause
Action
Paper Feed Roller is dirty.
You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder. Follow
the procedure below.
Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so
perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)”
on page 33.
Inside of the machine is dirty.
When performing duplex printing, if the inside of the machine is stained with
excess ink, printed paper may become smudged.
See “Cleaning the Inside of the Machine” on page 33 to clean the inside of the
machine.
Printing on inappropriate type of paper.
z Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 9.
z When performing Borderless Printing, print quality may be reduced at the top
and bottom edges of the paper. Make sure that the paper you are using is
suitable for Borderless Printing.
For details, refer to “Printing Area” in the User’s Guide on-screen manual.
Paper is curled.
For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded in the Auto Sheet Feeder for a long time may cause
the paper to curl. If this happens, load the paper with the other side facing up. It
may resolve the problem.
We recommend putting unused paper back into the package and keep them on
a level surface.
For Other Paper
If you are using paper with either any of the corners or the whole printing
surface curled, the paper may become dirty, not feed properly, or both. Use such
paper after correcting paper curl as follows.
(1) With the printing side (A) facing up, cover the paper with a
fresh sheet of plain paper to avoid staining or scratching the
surface.
(2) Roll up the paper in a direction opposite to paper curl as
seen below.
(1)
(2)
(A)
(3) Check to see that the paper curl is corrected to within
approximately 0.08 to 0.2 inches / 2 to 5 mm (B) in height.
(A)
(B)
We recommend printing curl-corrected paper one sheet at a time.
Troubleshooting
45
Cause
Inappropriate Paper Thickness Lever
setting.
Action
Adjust the position of the Paper Thickness Lever according to the type of paper
you are printing on. See “Paper Handling” on page 8.
Depending on the printing content, the printing surface may become scratched
even for the types of paper to set the lever to the left. In this case, set the Paper
Thickness Lever to the right.
* Reset the Paper Thickness Lever to the left when you finish printing. If the
lever is not set back to the left, the inside of the machine is more likely to get
dirty due to the wider clearance between the print head and the loaded paper. It
may also reduce print quality.
Note
If the corners or edges of the paper are smudged, try to print with the Paper
Thickness Lever set to the right.
Printing graphics with Intensity setting
set too high.
Especially if you are using plain paper to print images with high intensity, the
paper may absorb too much ink and become wavy, causing paper abrasion.
When copying, refer to “Making Copies” in the User’s Guide on-screen manual
and reduce the Intensity setting. Then try printing again.
When printing from your computer, refer to “Print Results Not Satisfactory” in the
User’s Guide on-screen manual.
Printing beyond the recommended
printing area.
If you are printing beyond the recommended printing area of your printing paper,
the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
For details on recommended printing area, see “Printing Area” in the User’s
Guide on-screen manual.
„ Printing Problems When Copying
Cause
Action
The original document is not loaded
correctly.
Check that the original is loaded correctly on the Platen Glass.
See “Handling Original Documents” on page 5.
The original document is not loaded
with the side to be copied faced down.
When loading the original on the Platen Glass, the side to be copied should be
placed face down.
The original document is a printout
from this machine.
Print quality may be reduced if you copy a printout.
Instead of copying a printout, print the original directly from your computer.
The Platen Glass or the inner side of
the Document Cover is dirty.
Clean the Platen Glass and the inner side of the Document Cover.
See “Cleaning The Platen Glass And Document Cover” on page 32.
46
Troubleshooting
Printing Does Not Start
Cause
Action
The Paper Output Tray is closed.
Open the Paper Output Tray.
Unnecessary print jobs are left in
queue. / Computer problems.
Restarting your computer may solve the problem.
If there are any unnecessary print jobs, follow the procedure below to delete
them.
(1) Open the printer properties dialog box.
Refer to “Opening the Printer Properties Dialog Box Directly from the
Start Menu” in “Opening the Printer Properties Dialog Box (Windows)” of
the User’s Guide on-screen manual.
(2) Click the Maintenance tab and then View Printer Status.
The Canon IJ Status Monitor is displayed.
(3) Click Display Print Queue.
(4) Select Cancel All Documents on the Printer menu.
You may not be able to select this depending on the privileges of the
account.
(5) When the confirmation message is displayed, click Yes.
The print jobs are deleted.
(1) Click the printer icon in the Dock to display the list of print
jobs in progress.
In Mac OS X v.10.2.8, click the printer icon in the Dock to start up the
Print Center and double-click the name of your machine in the Printer
List.
(2) Select the print job to delete and click
.
The print jobs are deleted.
The machine is not ready.
Check if the POWER lamp is lit green.
If the POWER lamp is off, turn the machine on.
While the POWER lamp is flashing green, the machine is initializing. Wait until
the POWER lamp stops flashing and remains lit green.
Note
When printing large data such as a photo or graphics, it may take longer to start
printing. Wait until printing starts.
Troubleshooting
47
Paper Does Not Feed Properly
Cause
Action
Printing on inappropriate type of paper.
Check to see if the paper you are printing on is not too thick or curled.
See “Media Types You Cannot Use” on page 9.
Paper Feed Roller is dirty.
You may need to clean the Paper Feed Rollers of the Auto Sheet Feeder. Follow
the procedure below.
Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so
perform this procedure only when necessary.
For details on cleaning, see “Cleaning the Paper Feed Rollers (Roller Cleaning)”
on page 33.
Paper not loaded properly.
Check the following when you load paper in the machine.
z When loading two or more sheets of paper, align the edges of the sheets
before loading.
z Always load the paper in portrait orientation, regardless of the printing
orientation.
z Load the paper with the print side facing UP. Align the right edge of the paper
stack against the Auto Sheet Feeder and slide the Paper Guide so that it just
touches the left edge of the stack.
For details on loading paper, see “Loading Paper” on page 10.
Too much plain paper loaded.
You can load approximately up to 100 sheets of 17 lb / 64 gsm plain paper.
However, proper feeding of paper may not be possible at this maximum capacity
depending on the type of paper or environmental conditions (either very high or
low temperature and humidity).
In such cases, reduce the paper stack to around half.
For details on loading paper, see “Loading Paper” on page 10.
Foreign object in the Auto Sheet
Feeder.
Check that there are no foreign objects in the Auto Sheet Feeder.
Envelopes not prepared nor loaded
properly.
z See “Loading Envelopes” on page 12, and prepare the envelopes before
printing.
Once you have prepared the envelopes, load them in portrait orientation. If
the envelopes are placed in landscape orientation, they will not feed properly.
z Set the Paper Thickness Lever to the right.
48
Troubleshooting
Paper Jams
Cause
Paper jammed in the Paper Output
Tray and the Auto Sheet Feeder.
Action
Remove the paper following the procedure below.
(1) Slowly pull the paper out, either from the Auto Sheet Feeder
or from the Paper Output Tray, whichever is easier.
z If the paper tears and a piece remains inside the machine, turn the machine
off, open the Scanning Unit (Printer Cover), and remove it.
Be careful not to touch the components inside the machine.
After removing all paper, close the Scanning Unit (Printer Cover) and turn it
back on.
z If you cannot pull the paper out, turn the machine off and turn it back on. The
paper will be ejected automatically.
(2) Reload the paper in the machine, and press the Black or
Color button on the machine.
If you turned off the machine in step 1, all print jobs in queue are
canceled. Reprint if necessary.
Note
z For details on how to load paper, see “Loading Printing Paper” on page 7.
z When reloading the paper in the machine, see “Paper Does Not Feed
Properly” on page 48 to confirm that you are using the correct paper and are
loading it into the machine correctly.
If you cannot remove the paper or the paper tears inside the machine, or if the
paper jam error continues after removing the paper, contact your Canon Service
representative.
Troubleshooting
49
Cause
Landscape credit card-sized paper
jammed inside the machine.
Action
Do not load credit card-sized paper in the landscape orientation.
Remove the paper according to the following procedure.
(1) Press the ON/OFF button to turn the machine off.
(2) Open the Scanning Unit (Printer Cover), then remove the
jammed paper.
Be careful not to touch the components inside the machine.
(3) After removing all paper, close the Scanning Unit (Printer
Cover), then turn the machine back on.
If you cannot remove the jammed paper or the paper jam error continues after
removing the paper, contact your Canon Service representative.
50
Troubleshooting
Error Message Appears on the Screen
„ Writing Error/Output Error/Communication Error
Cause
The machine is not ready.
Printer port setting does not match the
computer’s interface connecting the
machine.
Action
Confirm that the POWER lamp is lit.
If the POWER lamp is off, turn the machine on.
While the POWER lamp is flashing green, the machine is initializing. Wait until
the POWER lamp stops flashing and remains lit green.
If the Alarm lamp is on, an error may have occurred on the machine. For details
on how to resolve the error, see “An Error Code Is Displayed on the LED” on
page 37.
Check the printer port settings.
(1) Click Start > Control Panel > Printers and Other
Hardware > Printers and Faxes.
In non-XP Windows, click Start > Settings > Printers.
(2) Click the Canon XXX Printer icon (where “XXX” is your
machine’s name).
(3) Open the File menu and select Properties.
(4) Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (Canon XXX Printer (where
“XXX” is your machine’s name)) or MPUSBRNnn (Canon XXX Printer
(where “XXX” is your machine’s name)) is selected for Print to the
following port(s).
If the port setting is not correct, change the port setting according to the
interface you are using, or reinstall the MP Drivers.
The machine is not connected properly. Make sure that the USB cable is securely plugged in to the machine and the
computer.
z If you are using a relay device such as a USB hub, disconnect it, connect the
machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for assistance.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
MP Drivers not installed properly.
The MP Drivers may not be installed properly. Uninstall them following the
procedure described in the Printer Driver Guide on-screen manual and reinstall
them following the procedure described in your setup sheet.
„ Error No.: 300 Is Displayed
Cause
The machine is not ready.
Action
Make sure that the machine is turned on, and that it is connected correctly to the
computer.
If the POWER lamp is off, turn the machine on.
While the POWER lamp is flashing green, the machine is initializing. Wait until
the POWER lamp stops flashing and remains lit green.
If the Alarm lamp is on, an error may have occurred on the machine. For details
on how to resolve the error, see “An Error Code Is Displayed on the LED” on
page 37.
Troubleshooting
51
Cause
Action
Machine is not connected properly.
Make sure that the USB cable is plugged in securely to the computer and the
machine.
z If you are using a relay device such as a USB hub, disconnect it, connect the
machine directly to the computer, and try printing again. If printing starts
normally, there is a problem with the relay device.
Consult the reseller of the relay device for assistance.
z There could also be a problem with the USB cable. Replace the USB cable
and try printing again.
Your machine is not selected in Printer
on the Print dialog box.
Select your machine’s name in Printer on the Print dialog box.
If your machine’s name does not appear in Printer, follow the procedure below
to check that the driver for your machine is installed to your computer.
(1) Select Print & Fax Preferences from Printer.
In Mac OS X v.10.2.8 or 10.3.x, select Edit Printer List from Printer.
(2) Check that your machine’s name is displayed in the list of
printers and that the check box is selected.
In Mac OS X v.10.2.8, check that your machine’s name is displayed in the
Printer List.
(3) If your machine’s name is not displayed, click Add(+) to add
the printer.
If you cannot add the machine, follow the procedure described in your setup
sheet to reinstall the MP Drivers.
„ Error No.: 1700/1710 Is Displayed
Cause
The ink absorber is almost full.
52
Action
See “E, 8” in “An Error Code Is Displayed on the LED” on page 37.
Troubleshooting
Appendix
How to Use the Documentation Provided
Printed Documentation
Setup Sheet
Be sure to read this sheet first.
This sheet includes instructions for setting up your machine and getting it ready
for use.
Quick Start Guide (This guide)
Read this guide when starting to use the machine.
After following instructions in your setup sheet, we recommend you read this
guide to familiarize yourself with the basic operation of some of the main
functions that can be performed on your machine.
On-screen Manuals
User’s Guide
Read this guide when starting to use the machine.
If the Quick Start Guide does not provide you enough information please refer to
the User’s Guide which can be installed from the Setup CD-ROM. This guide
provides detailed instructions for:
z printing from your computer
z copying
z scanning
Additional guides are also available for advanced features.
Scanning Guide
Refer to this guide for full instructions on scanning operation and settings.
Printer Driver Guide
Refer to this guide for full instructions on printer driver setting.
Photo Application Guide
Refer to this guide for instructions on using the various application software
included on the Setup CD-ROM.
Appendix
53
Reading the On-screen Manuals
Along with this Quick Start Guide, on-screen manuals are also supplied with your machine. For
detailed instructions on installing the on-screen manuals, refer to your setup sheet.
You can view the on-screen manuals in the following way:
To view the on-screen manual, double-click the XXX On-screen Manual shortcut icon on the
desktop, or click Start > All Programs (or Programs) > Canon XXX Manual > XXX On-screen
Manual (where “XXX” is your machine’s name).
System Requirements
Browser: Windows HTML Help Viewer
Note
z Microsoft® Internet Explorer 6.0 or later must be installed.
z The on-screen manual may not be displayed properly depending on your operating system or
Internet Explorer version. We recommend that you keep your system up to date with Windows
Update.
To view the on-screen manual, double-click the XXX On-screen Manual alias (where “XXX” is your
machine’s name) on the desktop.
Note
Users in Asia
If you installed the User’s Guide from the Manual folder in the Setup CD-ROM, open the folder in which
you copied the User’s Guide and double-click top.htm.
System Requirements
Browser: Help Viewer
Note
z The on-screen manual may not be displayed properly depending on your operating system. We
recommend that you keep your system up to date.
z We recommend using Safari as your Web browser to view the HTML format on-screen
manuals. If Safari is not installed on your computer, download it from Apple Computer, Inc.
website and install it.
54
Appendix
Specifications
General Specifications
Printing resolution (dpi)
4800 (horizontal)* x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Print width
8.0 inches / 203.2 mm max.
(for Borderless Printing: 8.5 inches / 216.0 mm)
Acoustic noise level
Approx. 44.5 dB (A) (when printing in the highest print quality mode on Photo Paper
Pro)
Operating environment
Temperature: 41 to 95°F (5 to 35°C)
Humidity: 10 to 90% RH (no condensation)
Storage environment
Temperature: 32 to 104°F (0 to 40°C)
Humidity: 5 to 95% RH (no condensation)
Power supply
AC 100-240 V, 50/60 Hz
Power consumption
Printing (Copy): Approx. 13 W
Standby: Approx. 0.9 W
OFF: Approx. 0.5 W
External dimensions
Approx. 17.5 (W) x 15.0 (D) x 7.1 (H) inches /
Approx. 443 (W) x 381 (D) x 181 (H) mm
* With the Paper Support retracted.
Weight
Approx. 13.9 lb / 6.3 kg
* With the FINE Cartridges installed.
Canon FINE Cartridges
Nozzles:
Black: 320 nozzles
Cyan/Magenta/Yellow: 384 x 3 nozzles
Multiple copy
1-9, 20 pages
Scanner driver
TWAIN / WIA (Windows XP only)
Maximum scanning size
A4/Letter, 8.5" x 11.7" / 216 x 297 mm
Scanning resolution
Optical resolution (horizontal x vertical) max: 600 dpi x 1200 dpi
Interpolated resolution max: 19200 dpi x 19200 dpi
Gradation
(Input/Output)
Gray: 16 bit / 8 bit
Color: 48 bit / 24 bit (RGB each 16 bit / 8 bit)
Copy Specifications
Scan Specifications
Appendix
55
Minimum System Requirements
Note
Conform to the operating system's requirements when higher than those given here.
Interface
USB Hi-Speed
Operating
System
Processor
RAM
Windows Vista
Pentium II (including compatible processors)
300 MHz
128 MB
Mac OS X v.10.4
Intel processor
PowerPC G3
256 MB
Windows XP SP1, SP2
Pentium II (including compatible processors)
300 MHz
128 MB
Mac OS X v10.2.8 - v10.3
PowerPC G3
128 MB
Windows 2000 Professional SP2, SP3, SP4
Pentium II (including compatible processors)
300 MHz
128 MB
Note
Mac OS Extended (Journaled), Mac OS
Extended
Note
Operation can only be guaranteed on a PC preinstalled Windows Vista, XP or 2000.
Browser
Internet Explorer 6.0-
Safari
Hard Disk Space
800 MB
700 MB
Note
For bundled software installation.
CD-ROM Drive
Required
Other
restrictions
XGA 1024 x 768
Note
For bundled software installation.
z OmniPage SE; Windows 2000 Professional SP2 and SP3 not supported
ASA only
ScanSoft OmniPage SE (OCR software) can work only with English operating system.
Additional System Requirements for On-Screen Manuals
Browser: Windows HTML Help Viewer
Note: Microsoft Internet Explorer 6.0 or later must be
installed. The on-screen manual may not be displayed
properly depending on your operating system or Internet
Explorer version. We recommend that you keep your
system up to date with Windows Update.
56
Appendix
Browser: Help Viewer
Note: The on-screen manual may not be displayed properly
depending on your operating system or Help Viewer
version. We recommend that you keep your system up to
date with Software Update.
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use the
machine safely. Do not attempt to use the machine in any way not described in this manual.
Warning
You may cause an electric shock, fire, or damage the machine if you ignore any of these safety
precautions.
Choosing a location
Do not place the machine close to flammable solvents such as alcohol or thinners.
Power supply
Never attempt to plug in or unplug the machine from the power supply when your hands
are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or
twist the power cord. Do not place heavy objects on the
power cord.
Never plug the machine into a power socket that is
shared with other equipment (extension lead/cord, 2- or
3-way adapter, etc.).
Never use the machine if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the machine, immediately
unplug the machine at the power supply and call for service.
Periodically, unplug the machine and use a dry cloth to
wipe off any dust or dirt collected on the plug and the
power outlet. If the machine is placed at a location
exposed to a lot of dust, smoke, or high humidity, the
dust collected on the plug absorbs moisture and may
cause insulation failure and fire.
Use the power cable included with the machine.
If you hear thunder disconnect the power supply of the machine and refrain from using it. Leaving
the machine plugged in may cause fire, electric shock, or damage to the machine, depending on
the thunder storm.
Safety Precautions
57
Cleaning the machine Use a damp cloth to clean the machine. Never use
flammable solvents such as alcohol, benzene or
thinners.
If flammable solvents come in contact with electrical
components inside the machine, it could cause a fire or
electric shock.
Always unplug the machine from the power outlet before cleaning the machine.
If you accidentally switch the machine on while cleaning it, you could injure yourself or damage the
machine.
Maintaining the
machine
Do not attempt to disassemble or modify the machine. There are no user serviceable parts
inside the machine.
The machine contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.
Working around the
machine
Do not use highly flammable sprays near the machine.
This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the machine.
Caution
You may cause injury or damage the machine if you ignore any of these safety precautions.
Choosing a location
Do not install the machine in a location that is unstable or subject to excessive vibration.
Do not install the machine in locations that are very humid or dusty, in direct sunlight,
outdoors, or close to a heating source.
To avoid the risk of fire or electric shocks, install the machine in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation
free).
Do not place the machine on a thick rug or carpet.
Do not place the machine with its back attached to the wall.
58
Safety Precautions
Power supply
Ensure that the area around the power outlet is kept
clear at all times so you can easily unplug the power
cord if necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/cord.
Working around the
machine
Never put your hands or fingers in the machine while it is printing.
When moving the machine, carry the machine at both ends.
Do not hold the Paper Output Tray.
Do not place any object on the machine.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents
(alcohol, thinners, etc.) on top of the machine.
If any foreign object (metal or liquid) falls into the machine, unplug the power cord and call for
service.
Do not transport or store the machine on a slant, vertically or upside-down, as the ink may leak
and damage the machine.
When loading a thick book on the Platen Glass, do not press hard on the Document Cover. The
Platen Glass may break and cause injury.
Safety Precautions
59
FINE Cartridges (Ink
Cartridges)
For safety reasons, store FINE Cartridges (Ink Cartridges) out of the reach of small
children.
If a child ingests any ink, consult a doctor immediately.
Do not shake FINE Cartridges (Ink Cartridges).
Ink may spill out and stain clothing or the surrounding area.
Never touch the electrical contacts or Print Head
Nozzles on a FINE Cartridge (Ink Cartridge) after
printing. The metal parts may be very hot and could cause
burns.
Do not throw FINE Cartridges (Ink Cartridges) into fire.
60
Safety Precautions
Legal Limitations
It may be unlawful to make copies of, scan, print or use reproductions of the following documents.
The list provided is non-exhaustive. When in doubt, check with a legal representative in your
jurisdiction.
Paper money
Money orders
Certificates of deposit
Postage stamps (canceled or uncanceled)
Identifying badges or insignias
Selective service or draft papers
Checks or drafts issued by governmental
agencies
z Motor vehicle licenses and certificates of title
z
z
z
z
z
z
z
z
z
z
z
z
z
z
z
Traveler’s checks
Food stamps
Passports
Immigration papers
Internal revenue stamps (canceled or uncanceled)
Bonds or other certificates of indebtedness
Stock certificates
Copyrighted works/works of art without permission
of copyright owner
Safety Precautions
61
Users in the U.S.A.
„ Regulatory Information
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10282
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
z Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC
Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the
manual. If such changes or modifications should be made, you could be required to stop operation of
the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
„ Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to
the new or refurbished Canon-brand product (“Product”) packaged with this limited warranty, when
purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and
service for a period of ninety (90) days from the date of original purchase. Product returned to a
Canon USA repair facility or a Canon USA Authorized Service Facility (“ASF”), and proven to be
defective upon inspection will be (a) repaired utilizing new, remanufactured, repaired and/or recycled
parts (b) exchanged for new or; (c) exchanged for a refurbished Product, as determined by the
Canon USA repair facility or the ASF.
Warranty repair or replacement shall not extend the original warranty period of the Product. A dated
proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will
satisfy this requirement. This warranty does not cover any accessories, or any consumables, such
as paper or ink cartridges, as to which there shall be no warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible
computers, peripheral equipment and software. Canon USA shall have no responsibility for such
items except for compatible Canon brand peripheral equipment covered by a separate warranty
62
Safety Precautions
(“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the
terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed
with the Product are sold “as is” and without warranty of any kind by Canon USA, including any
implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties
are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the
manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply
in the following cases:
(a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by
you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating
or maintenance instructions in, or environmental conditions prescribed in, Canon USA’s user’s
manual or other documentation, or services performed by someone other than a Canon USA
repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, and
abrasions will be presumed to have resulted from misuse, abuse or failure to operate the
Product as set forth in the user’s manual or other documentation for the Product.
(b) Use of parts, media, software or supplies (other than those sold by Canon USA), including nonCanon ink cartridges or refilled ink cartridges, that cause damage to the Product or cause
abnormally frequent service calls or service problems.
(c) If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR
CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED WITH, OR
ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR
FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE
MANUFACTURER’S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY
IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE
AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE
APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO
OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY
ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR
ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA
SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE
FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION
OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED
BY THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL
THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR ITS ASF HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND
AGAINST CANON USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE
OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,
YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION,
USE, MISUSE, OR INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL
PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Safety Precautions
63
Canon USA offers a range of customer technical support* options:
z
Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to
frequently asked questions (www.canontechsupport.com)
z
Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040
z
Telephone Device for the Deaf (TDD-1-866-251-3752)
z
Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA
offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option,
through Canon USA’s Authorized Service Facility (ASF) network. The name and telephone
number of the ASF(s) near you may be obtained from Canon USA’s Web site at
www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800828-4040, or any time while speaking to a technical support person. A Product covered by this
limited warranty will be repaired or exchanged, as determined by Canon USA, and returned
without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the
problem and, if possible, correct it over the telephone. If the problem cannot be corrected over
the telephone, and you elect the InstantExchange option, a reference number will be issued to
you. You will be asked for the Product serial number and other information pertaining to your
Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by Canon USA.
After receipt of the replacement Product (with instructions and a prepaid waybill), follow the
enclosed instructions on how to ship your product to the Canon USA repair facility. Your Product
must be returned in the shipping carton in which the replacement Product was packed and
include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF
SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS
WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON, AND BE SURE TO
RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service exchanges your Product with a replacement Product, which will
normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday
through Friday, except holidays. Canon USA does not guarantee same day shipment in the
event of the occurrence of factors beyond its reasonable control. The replacement Product you
receive may be a refurbished or reconditioned unit and will be covered for the balance of the
period remaining on your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU
WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. CANON USA WILL
RETAIN THE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME
THE PROPERTY OF CANON USA. InstantExchange warranty program service is available only
during the express limited-warranty period for your Product and only in the continental United
States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement
units.
64
Safety Precautions
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
Canon is a registered trademark of Canon Inc.
© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and
may also be a registered trademark in other countries.
Safety Precautions
65
Index
A
R
Appendix 53
Replacing a FINE Cartridge 24
Getting the Ink Status Information 24
Routine Maintenance 17
B
Before Using the Machine 2
C
Canon U.S.A., INC. LIMITED WARRANTY 62
Cleaning
bottom plate 33
exterior 32
inside 33
platen glass and document cover 32
protrusions inside the machine 35
roller 33
Copying 13
Safety Precautions 57
Scanning Images 16
Specialty Media 7
Specifications
copy 55
general 55
scan 55
System Requirements 56
T
Troubleshooting 36
Turning Off the Machine 4
Turning On the Machine 4
E
Error Code 37
H
Handling Original Documents 5
L
Legal Limitations 61
Loading Paper
recommended paper and requirements 8
Loading Printing Paper
Auto Sheet Feeder 10
Envelopes 12
M
Maintenance Code 17
Media
cannot use 9
specialty 7
Media Type 8
N
Nozzle Check Pattern
examining 20
printing 19
P
Print Head
aligning 22
cleaning 21
deep cleaning 21
Printing from Your Computer 14
Macintosh 15
Windows 14
66
S
Index
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Description
Before you contact Canon, please record the following information.
FINE Cartridges
Serial Number (located on the inside of the product): ________________________________________
PG-30 Black
CL-31 Color
PG-40 Black
CL-41 Color
Model Number (located on the top of the product): __________________________________________
Setup CD-ROM number (located on the CD-ROM): _________________________________________
Purchase Date: _____________________________________________________________________
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest driver
downloads, answers to frequently asked questions, product information, and “where to buy”
instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support representatives,
specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 90 days limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very attractive
price. CarePAK offers toll-free Canon technical support and includes Canon’s superb
InstantExchange product replacement program. For further information about extending your
Canon service and support, call (1-800-385-2155), or visit our Web site at www.canonesp.com.
CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
Order #
1899B002
1900B002
0615B002
0617B002
Canon Specialty Papers
All Occasion Photo Cards (4" x 8"/ 50 sheets)
Glossy Photo Paper Credit Card Size (100 Sheets)
High Resolution Paper (8.5" x 11"/ 100 sheets)
Matte Photo Paper (4" x 6"/ 120 sheets)
Matte Photo Paper (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 50 sheets)
Photo Paper Glossy (4" x 6"/ 100 sheets)
Photo Paper Glossy (8.5" x 11"/ 50 sheets)
Photo Paper Glossy (8.5" x 11"/ 100 sheets)
Photo Paper Plus Double Sided (5" x 7"/ 10 sheets)
Photo Paper Plus Double Sided (8.5" x 11"/ 10 sheets)
Photo Paper Plus Double Sided Album Kit (5" x 7")
Photo Paper Plus Double Sided Album Kit (8.5" x 11")
Photo Paper Plus Glossy (4" x 6"/ 20 sheets)
Photo Paper Plus Glossy (4" x 6"/ 50 sheets)
Photo Paper Plus Glossy (4" x 6"/ 120 sheets)
Photo Paper Plus Glossy (5" x 7"/ 20 sheets)
Photo Paper Plus Glossy (8.5" x 11"/ 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6"/ 50 sheets)
Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 20 sheets)
Photo Paper Pro (4" x 6"/ 75 sheets)
Photo Paper Pro (8" x 10"/ 20 sheets)
Photo Paper Pro (8.5" x 11"/ 15 sheets)
Photo Paper Pro (8.5" x 11"/ 30 sheets)
Photo Stickers (16 stickers/sheet, 5 sheets/pack)
1029A069
9157A023
1033A011
7981A014
7981A004
0775B021
0775B022
0775B023
0775B024
9981A006
9981A005
0041B005
0041B006
7980A007
7980A012
7980A022
7980A019
7980A006
1686B014
1686B017
1686B020
1029A014
1029A027
1029A059
1029A004
1029A028
0001C001
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
* Support program specifics are subject to change without notice.
© 2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a registered trademark or
trademarks in other countries. All other product and brand names are trademarks of their respective owners. As an ENERGY STAR®
partner, Canon U.S.A., Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Photo All-in-One
Quick Start Guide
The following FINE Cartridges are compatible with this product.
For information on product specifications, please visit our website at
www.usa.canon.com
QT5-0974-V02
XXXXXXXX
©CANON INC.2007
PRINTED IN VIETNAM
QT50974V02