HP xw9300 Product specifications

HP xw9300 Workstation
Service and Technical Reference Guide
First Edition: 02/2005
Second Edition: 04/2005
Copyright Information
© 2005 Copyright Hewlett-Packard Development Company, L.P.
First Edition: February 2005
Second Edition: April 2005
Warranty
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without
warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to
change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products.
Nothing herein should be construed as constituting and additional warranty.
This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or
translated to another language without the prior written consent of Hewlett-Packard Company.
Trademark Credits
The HP Invent logo is a trademark of Hewlett-Packard Company in the U.S. and other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.
Red Hat is a registered trademark of Red Hat, Inc.
Linux is a registered trademark of Linus Torvalds.
Acrobat and Acrobat Reader are trademarks of Adobe Systems Incorporated.
Energy Star is U.S. registered mark of the United States Environmental Protection Agency.
Preface
Important Safety Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating BIOS, Drivers, and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Finding Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Helpful Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Documentation Library and Diagnostics CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows-Based Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Linux-Based Workstations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locating Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Parts and Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Product Overview
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exploded View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial Number and COA Label Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply and Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Output and Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Consumption and Cooling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Fans and Airflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resetting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCI and PCI Express Slot Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ENERGY STAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ENERGY STAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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2 Installing or Restoring the Operating System
Installing the Operating System and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Microsoft Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing or Upgrading Device Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating a Restore Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Linux-Preinstalled Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting the Linux Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring the Linux Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Linux-Enabled Workstations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Verifying Hardware Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Linux Operating System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ordering Backup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
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Contents
3 System Management
Computer Setup (F10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BIOS ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Computer Setup (F10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Desktop Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Initial Configuration and Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Altiris Client Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Proactive Change Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HPQFlash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FailSafe Boot Block ROM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replicating the Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dual-State Power Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Password Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting a Power-On or Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hood Sensor (Smart Cover Sensor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cable Lock Provision (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security Lock (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Universal Chassis Clamp Lock (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hood Sensor (Smart Cover Sensor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Access Panel Key Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fault Notification and Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drive Protection System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ECC Fault Prediction and Prefailure Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4 Removal and Replacement Procedures
Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cautions, Warnings, and Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrostatic Discharge Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventing Electrostatic Damage to Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recommended Materials and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Special Handling of Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pre-Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Board Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removal and Replacement of Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disassembly Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5 System Diagnostics and Troubleshooting
E-Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Help & Support Center (HSC) and E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED Color Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Insight Diagnostics Offline Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Theory of Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic Utility on CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Download the ISO Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Survey Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Test Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Log Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Saving and Printing Information in HP Insight Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostic Light Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Scenarios and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Minor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Power Supply Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Testing Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Diskette Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Hard Drive Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5
Contents
Security Lock (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Cable Lock (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Universal Chassis Clamp Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Bezel Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Front Panel I/O Device Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Power Button Assembly and System Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Memory Duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Memory Module Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Memory Module Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Peripheral Component Interconnect (PCI) Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
PCI Slot Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
PCI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
PCI Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
PCI or PCI-X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Front Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Power Connections to Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Installing a SCSI Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Installing an External SCSI Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Installing a SATA Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
CPU Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
CPU Heatsink A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
CPU Heatsink B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Solving Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Keyboard and Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Front Panel Component Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Hardware Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Processor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving CD-ROM and DVD Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Solving Internet Access Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power On Self Test (POST) and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
149
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153
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160
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162
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165
A SCSI Devices
SCSI Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using SCSISelect with SCSI Devices . . . . . . . . . . . . . . . . . . . . . . . . . .
SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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B SATA Devices
SATA Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
SATA RAID Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
C Connector Pins
Enhanced Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ethernet RJ-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IEEE 1394 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Headphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Line-in Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Line-out Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ultra SCSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor (VGA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor (DVI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ATA/ATAPI (IDE) Standard Drive Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24-Pin Power (Main) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8-Pin Power (for Processors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6-Pin Power (Auxiliary PCI Express). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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D System Board Designators
E Power Cord Set Requirements
F Routine Care
General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . .
Maximizing the Airflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Workstation Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
Contents
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G Additional Password Security and Resetting CMOS
Resetting the Password Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing and Resetting the CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Computer Setup to Reset CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the CMOS Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
204
205
205
206
Initial Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No Power, Part 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No Power, Part 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No Power, Part 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No Video, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error Messages, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error Messages, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error Messages, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No OS Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No OS Loading from Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No OS Loading from Hard Drive, Part 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No OS Loading from Hard Drive, Part 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No OS Loading from Hard Drive, Part 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No OS Loading from Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No OS Loading from CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
No OS Loading from Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Non-functioning Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
208
209
209
210
211
212
212
213
214
215
215
216
217
218
219
219
220
221
222
223
224
225
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Contents
7
Contents
H Quick Troubleshooting Flows
8
Contents
Preface
This preface contains the following information.
• “Important Safety Warnings” on page 10
• “Updating BIOS, Drivers, and Software” on page 13
Preface
• “Finding Information” on page 14
9
Important Safety Warnings
WARNING! Avoiding Electrical Shocks. To avoid electrical shock, do not open the power supply. There
are no user-serviceable parts inside.
To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The
laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the
laser unit. Refer to the label on the DVD for power requirements and wavelength. This product is a class I
laser product.
WARNING! Grounding your Equipment. For your safety, always connect the equipment to a grounded
wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with the
equipment, or one in compliance with your national safety standards. This equipment can be
disconnected from the power by removing the power cord from the power outlet. This means the
equipment must be located close to an easily accessible power outlet.
WARNING! Protecting your Ears. If your system is a multimedia model, or if you have installed a sound
card in your system, always turn the volume down before connecting the headphones or speakers. This
prevents discomfort from unexpected noise or static. Listening to loud sounds for prolonged periods of time
may permanently damage your hearing. Before putting on headphones, place them around your neck
and turn the volume down. When you put on the headphones, slowly increase the volume until you find a
comfortable listening level. When you can hear comfortably and clearly, without distortion, leave the
volume in that position.
WARNING! Removing and Replacing the Cover. For your safety, never remove the system side cover
without first disconnecting the power cord from the power outlet and removing any connection to a
telecommunications network. If a Power Protection Device is fitted to your system, you must shut down your
computer using its on/off switch, then remove the power cord before removing the system’s side cover.
Remove the Power Protection Device cables before any servicing operation. Always replace the side cover
before switching the system on again.
WARNING! Getting Battery Safety Information. There is a danger of explosion if the battery is incorrectly
installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Replace the
battery with the same or equivalent type, as recommended by the manufacturer.
The battery in this system is a lithium battery that does not contain any heavy metals. However, to protect
the environment, do not dispose of batteries in household waste. Return used batteries either to the shop
from which you bought them, to the dealer from whom you purchased your system, or to HP so that they
can either be recycled or disposed of in the correct way. Returned batteries will be accepted free of
charge.
10
WARNING! Avoiding Metallic Particulates. They can be especially harmful around electronic equipment.
This type of contamination may enter the data center environment from a variety of sources, including, but
not limited to, raised floor tiles, worn air conditioning parts, heating ducts, rotor brushes in vacuum
cleaners, or printer component wear. Because metallic particulates conduct electricity, they have an
increased potential for creating short circuits in electronic equipment. This problem is exaggerated by the
increasingly dense circuitry of any electronic equipment.
Over time, very fine whiskers of pure metal can form on electroplated zinc, cadmium, or tin surfaces. If
these whiskers are disturbed, they might break off and become airborne, possibly causing failures or
operational interruptions. For over 50 years, the electronics industry has been aware of the relatively rare,
but possible, threat posed by metallic particulate contamination. During recent years, a growing concern
has developed in computer rooms where these conductive contaminants are formed on the bottom of some
raised floor tiles.
WARNING! Avoiding Burn Injuries. Some parts inside the computer will be hot. Turn off and unplug the
system, then wait approximately three to five minutes for it to cool down before opening the system access
panels or touching internal components.
WARNING!
Avoiding Electrical Problems with Phone Lines. If you have a modem:
Do not attempt to connect this product to the phone line during a lightning storm. Never install telephone
jacks in wet locations unless the telephone line has been disconnected at the network interface. Never
touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the
network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone
(other than a cordless type) during an lightning storm. There may be a risk from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
Never touch or remove the communications board without first removing the connection to the telephone
network.
CAUTION: Avoiding Static Electricity. Static electricity can damage electronic components. Turn OFF all
equipment and disconnect the power cable before installing an accessory card. Do not let your clothes
touch any accessory card. Handle the card as little as possible and with care.
CAUTION: Getting Information on Ergonomic Issues. It is strongly recommended that you read the
ergonomics information in the Safety and Comfort Guide on the Documentation Library and Diagnostics
CD before using your system. You can access more extensive ergonomics information at
http://www.hp.com/ergo.
Important Safety Warnings
11
Preface
Although this problem is relatively rare, it might be an issue within your computer room. Since metallic
contamination can cause permanent or intermittent failures on your electronic equipment, Hewlett-Packard
strongly recommends that your site be evaluated for metallic particulate contamination before installation
of electronic equipment.
NOTE: Recycling Your System. HP has a strong commitment toward the environment. Your HP system has
been designed to respect the environment as much as possible. HP can also take back your old system for
recycling when it reaches the end of its useful life. HP has a product take-back program in several
countries. The collected equipment is sent to an HP recycling facilities in Europe or the U.S.A. As many
parts as possible are reused. The remainder is recycled. Special care is taken for batteries and other
potential toxic substances, these are reduced into non-harmful components through special chemical
processes. If you require more details about the HP product take-back program, contact your local dealer
or your nearest HP Sales Office.
12
Updating BIOS, Drivers, and Software
HP continually strives to implement new enhancements that will increase functionality, performance, and
reliability of your HP Workstation. To ensure that your system takes advantage of the latest enhancements,
HP recommends that you install the latest BIOS, driver, and software updates on a regular basis.
To download available updates, choose one of the two following options:
• If you have the Help & Support Center installed on your system (most factory-installed Windows XP
operating systems do), click Start > Help & Support Center. Click the icon above HP Software
& Drivers Download and review or select available updates.
• Visit the HP Support Web site:
a. Go to http://www.hp.com/go/workstationsupport.
b. Select your HP Workstation from the list.
c. In the “I would like to” section, click download drivers and software.
e. Locate the BIOS, driver, or software and click download next to your desired file. Follow the onscreen instructions to complete installation.
Updating BIOS, Drivers, and Software
13
Preface
d. In the “select operating system” section, select your OS.
Finding Information
E-Support
For online access to technical support information and tools, go to http://www.hp.com/support. Support
resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch
downloads, online communities, and proactive notification services.
The following sites are also available to you.
• http://www.hp.com—Provides useful product information.
• http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
• http://welcome.hp.com/country/us/eng/wwcontact.html—Provides a listing of the worldwide
technical support phone numbers.
Additional Documentation
Refer to the Documentation Library and Diagnostics CD for additional product information in PDF format.
The CD contains the following:
• Setup and Troubleshooting Guide (available in print and PDF on library CD)—Helps you set up
hardware and factory-provided software; also includes basic troubleshooting information should you
encounter any problems during initial startup.
• Safety and Comfort Guide (PDF on library CD)—Provides safety and ergonomic information to assist
you in setting up a safe and comfortable workstation environment.
• Safety & Regulatory Information Guide (PDF on library CD)—Provides safety and regulatory
information that ensures compliance with U.S., Canadian, and various international regulations.
Helpful Links
The following links can also be accessed for additional information:
• Product Bulletin—The product bulletin contains the QuickSpecs and is available at:
http://h18000.www1.hp.com/products/quickspecs/productbulletin.html
• For information about the Microsoft® Windows® operating system:
http://www.microsoft.com
• For information about the Linux operating system:
http://www.redhat.com
• Additional product information is available from the HP Web site at http://www.hp.com/go/
workstations.
14
Using the Documentation Library and Diagnostics CD
To access the contents of the Documentation Library and Diagnostics CD, follow the steps that are
applicable to your workstation.
Windows-Based Workstations
Insert the CD into the CD-ROM drive. The CD Autorun feature begins.
If there is no CD-ROM drive activity for two minutes or more, the Autorun feature might not be enabled on
the workstation. To run the CD:
1. Click Start > Run.
2. In the text box, enter:
X:\index.htm
(where X is the drive letter designator for the CD-ROM drive)
Preface
3. Click OK.
Linux-Based Workstations
If the workstation is running a Linux operating system, browse the CD and click the index.htm file to
launch the CD interface. To view the documents on the CD, download and install Adobe® Acrobat®
Reader for Linux from http://www.adobe.com.
Locating Regulatory Information
Refer to the Safety & Regulatory Information guide on the Documentation Library and Diagnostics CD for
product class information. You can also refer to the label on the rear of the chassis.
Parts and Accessories
For complete and current information on supported accessories and components, visit
http://partsurfer.hp.com.
Subscriber’s Choice
Subscriber’s Choice, an HP program, enables you to sign up to receive driver and software alerts,
proactive change notifications (PCNs), the HP newsletter, and more. Sign up today at
http://www.hp.com/go/subscriberschoice.
Finding Information
15
16
Product Overview
This chapter presents an overview of the hardware components of the HP xw9300 Workstation.
• “Product Features” on page 18
• “Product Specifications” on page 22
• “Power Supply and Cooling” on page 23
• “Environmental Specification” on page 30
• “PCI and PCI Express Slot Power Specifications” on page 31
• “ENERGY STAR” on page 32
Product Overview
1
17
Product Features
This section contains the following information:
• “Exploded View” on page 18
• “Rear Panel Components” on page 20
• “Serial Number and COA Label Location” on page 21
Exploded View
The following image shows a typical HP xw9300 Workstation (drive configurations can vary).
For complete information on supported accessories and components, visit http://partsurfer.hp.com.
Table 1-1
Exploded View
1
CPU Airflow Duct
7
Access Panel
=
PCI Express Card
2
Power Supply
8
System Board
>
Optical Drive*
3
CPU Heatsinks
9
Chassis
?
PCI-X Card
4
Processors
:
Front Bezel
@
Diskette Drive with bracket
5
System Fan
q
Memory Modules
u
PCI Card
6
Memory Airflow Duct
<
Front Fan
B
Hard Drive
*An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive.
18
Product Overview
Front Panel Components
Table 1-2
Product Overview
The following image shows a typical HP xw9300 Workstation. Drive configurations can vary.
Front Panel View
1
Optical Drive Eject Button
5
Universal Serial Bus (USB)
(x2)
9
5.25-Inch Drive Bays (x2)**
2
Power On Light
6
Headphone Connector
:
Optical Drive Activity Light
3
Power Button
7
Microphone Connector
;
Optical Drive*
4
Hard Drive Activity Light
8
IEEE-1394 Connector
*An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD combo drive.
**The bottom optical bay is depth restricted to 165mm. A diskette drive with an adapter will fit.
Product Features
19
Rear Panel Components
Table 1-3
Rear Panel Components
1
Universal Chassis Clamp Opening
9
Graphics Adapter
2
Access Panel Keys
:
Microphone Connector (pink)
3
Padlock Loop
;
IEEE 1394 Connector
4
Cable Lock Slot
<
USB (x4)
5
PS/2 Mouse Connector (green)
=
PS/2 Keyboard Connector (purple)
6
RJ-45 Network Connector
>
Serial Connector (teal)
7
Audio Line-In Connector (light blue)
?
Power Supply Built-In Self Test (BIST) LED
8
Audio Line-Out Connector (lime)
@
Power Cord Connector
NOTE: To assist you in connecting your peripheral devices, the rear panel connectors are labeled and color-coded
according to industry standards.
20
Product Overview
Serial Number and COA Label Location
Product Overview
Each HP Workstation has two unique serial number labels. The serial number labels are located on the
side panel 1 of the unit and on the rear panel 3. You need this number when contacting customer
service for assistance. Systems preinstalled with Windows XP also have a certificate of authentication
(COA) label 2.
Product Features
21
Product Specifications
The following table lists the physical dimensions of the HP xw9300 Workstation.
Table 1-4
Physical Characteristics
Weight
19–24kg (42–54 lb)
(dependent on
configuration)
Tower Dimensions
455mm (17.9 inches) tall
210mm (8.3 inches) wide
525mm (20.7 inches) deep
22
Rack Mount Dimensions
210mm (8.3 inches) tall
(top cover and foot
removed)
440mm (17.3 inches) wide
Product Overview
525mm (20.7 inches) deep
Power Supply and Cooling
This section contains the following information:
• “Power Supply Specifications” on page 26
• “Power Consumption and Cooling” on page 27
• “System Fans and Airflow” on page 28
Product Overview
• “Resetting the Power Supply” on page 29
Power Supply and Cooling
23
Power Output and Cooling
The HP xw9300 Workstation power supply contains 9 outputs:
• +3.3V—used with PCI, PCI-X, PCI-E, NVIDIA nForce Professional 2000 series MCPs, AMD8131,
LS1030, IEEE 1394, Audio, Super I/O, on-board logic
• +5V—used with storage (disk, optical, diskette), PCI, PCI-X, PCI-E, IEEE 1394, NVIDIA nForce
Professional 2000 series MCPs, USB, input to on-board regulators (1.2V, 1.5V, 1.8V, and 2.5V), SCSI
hard drives, and on-board logic
• +12V-A—used with PCI, PCI-X, PCI-E, IEEE 1394, system fans
• +12V-B—used with storage (disk, optical, floppy)
• +12V-C—used with PCI Express x16 auxiliary connectors
• +12VCPU0—input to onboard regulator that supplies power for CPU0, Mem0, and respective fan
• +12VCPU1—input to onboard regulator that supplies power for CPU1, Mem1, and respective fan
• -12V—used by PCI, PCI-X
• 5VSB—used for sleep circuitry
Table 1-5
Voltage
Minimum
Maximum
3.3V
3.17V
3.47V
5V
4.85V
5.25V
12V CPU0
11.52V
12.6V
12V CPU1
11.52V
12.6V
12V-A
11.52V
12.6V
12V-B
11.52V
12.6V
12V-C
11.52V
12.6V
V12N
-11.4V
-12.6V
5VSB
4.85V
5.25V
Table 1-6
24
Power Supply and Cooling (Voltage)
Power Supply and Cooling (Current)
Current
Minimum
Operating
Continuous
Maximum
3.3V
0A
3.1A
25A
35.0A
5V
0A
2.3A
23A
28.0A
12V CPU0
0A
3.1A
12.6A
16.0A
12V CPU1
0A
0A
12.6A
16.0A
12V-A
0A
0A
15A
18.5A
12V-B
0A
0A
3.8A
11.7A
Product Overview
Table 1-6
Power Supply and Cooling (Current)
Current
Minimum
Operating
Continuous
Maximum
12V-C
0A
0A
12.5A
14.0A
V12N
0A
0A
0.5A
0.8A
5VSB
0A
0A
2.0A
2A
Do not exceed 136W of a 5V and 3.3V power combination.
WARNING!
Do not exceed 55A (660W) of 12V (CPU0/CPU1/A/B/C) power combination.
WARNING!
Do not exceed 700W of total continuous output power.
Product Overview
WARNING!
Power Supply and Cooling
25
Power Supply Specifications
The following table lists the power supply specifications.
Table 1-7
Power Supply Specifications
Full Ranging Input (No Line Select Switch)
Yes
Active Power Factor Correction (APFC) (Input Current is
nearly half of that of a non-APFC PS)
Yes
Passive Power Factor Correction (PFC)
No
Operating Voltage Range
90–264VAC / 118VAC
Rated Voltage Range
100–240VAC
Rated Line Frequency
50–60Hz / 400Hz
Operating Line Frequency Range
47–66Hz / 393–407Hz
Rated Input Current
11.9A / 9.98A
Maximum Rated Power Supply Power
750W
Maximum System Rated Power
700W
Heat Dissipation
Typical 1184.311 btu/hr
Maximum 3656.78 btu/hr
26
Power Supply Fan
92mm variable speed
PS Size (wide x high x deep)
98mm x 160mm x 200mm
ENERGY STAR Compliant
Yes
FEMP Standby Power Compliant(<2W in S5 - Power Off)
No
Power Consumption in ES Mode - Suspend to RAM (S3)
(Instantly Available PC)
9W
BIST LED
Yes
Surge Tolerant Full Ranging Power Supply
Withstands power surges up to 2000V
Product Overview
Power Consumption and Cooling
The following table shows the power consumption for a typical configuration (based on primary power
consumptions):
• Two processors (2.4GHz Opteron)
• 2GB memory (4x512MB)
• Two hard drives (2xSATA 40GB)
• DVD-ROM drive
• PCI Express graphics card (FX1300)
• Diskette drive
• One monitor
Power Consumption and Cooling
Input Power Consumptiona
@ 120VAC/60Hz
Typical operating mode
347W = 1184 btu/hr
Windows XP idle
262W = 894 btu/hr
Standby mode (S3)
9W = 30.7 btu/hr
Hibernate mode (S4)
7W = 23.9 btu/hr
Power Off (S5)
7W = 23.9 btu/hr
Product Overview
Table 1-8
a. Approximate values
NOTE: When you turn off your workstation with the power button on the front panel, the power
consumption falls below 10W. To reach zero power consumption, either unplug the workstation from the
power outlet or use a power strip with a switch.
For additional information on power-saving features, refer to your operating system documentation.
Power Supply and Cooling
27
System Fans and Airflow
The workstation includes one rear system fan, one CPU heatsink for each processor (CPU), one power
supply fan, plus a front system fan if two CPUs are installed. For airflow, this system includes a memory
airflow duct and a CPU airflow duct, which is required if two CPUs are installed.
28
Product Overview
Resetting the Power Supply
If an overload triggers the power supply overload protection, all power is immediately cut. To reset the
power supply unit:
1. Disconnect the power cord.
2. Determine what caused the overload and fix the problem.
3. Reconnect the power cord and reboot the workstation.
Product Overview
When you power down the workstation through the operating system, power consumption falls below the
low power consumption but does not reach zero. This on/off feature extends the life of the power supply.
Power Supply and Cooling
29
Environmental Specification
The following table describes environmental specifications for the HP xw9300 Workstation.
Table 1-9
Environmental Specifications
Temperature (operating)
40° to 95° F (5° to 35° C)
Temperature (non-operating)
-40° to 140° F (-40° to 60° C)
Humidity (operating)
8% to 85% RH, non-condensing
Humidity (non-operating)
8% to 90% RH, non-condensing
Shock (operating)
1/2-sine: 40G, 2–3ms
Shock (non-operating)
1/2-sine: 160cm/s, 2–3ms, (~100g)
square: 30G, 605cm/s
30
Vibration (operating)
Operating random: 0.5G(RMS), 5–300Hz
Vibration (non-operating)
Random: 2.0g(RMS), 10–500Hz
Maximum Altitude (operating)
10,000 ft (3,048m)
Maximum Altitude (non-operating)
30,000 ft (9,144m)
Product Overview
PCI and PCI Express Slot Power Specifications
Product Overview
The following table describes the slots, card types, and maximum slot power.
Table 1-10
PCI and PCI Express Slot Power Specifications
Slot
Slot Type
Slot Power (Maximum)
1
PCI Express x16 graphics
150W**
2
PCI
25W*
3
PCI Express x16 graphics
150W**
4
PCI-X 100
25W*
5
PCI-X 100
25W*
6
PCI-X 133
25W*
* In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processor, and
memory) must not exceed 700W.
** Includes 75W maximum from the system board connector, and 75W maximum from the auxiliary graphics power connector.
NOTE: If a graphics card requiring more than 75W is installed, HP recommends not using the slot
immediately below the graphics card (for example, if PCI Express in slot 1, do not use slot 2). In addition
to these slot power specifications, the overall power consumption of the system (including I/O cards,
processors, memory, drives) must not exceed 700W.
For hardware specifications of other system components, such as graphics cards or optical drives, refer to
the Web site of the specific manufacturer.
PCI and PCI Express Slot Power Specifications
31
ENERGY STAR
The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying
ways to reduce energy consumption. Select HP workstations participate in the ENERGY STAR program.
NOTE:
ENERGY STAR is not supported on Linux-based workstations.
For those workstations that support ENERGY STAR and have it enabled, the power management features
will be set as follows:
• Monitor—goes into sleep mode after 20 minutes of inactivity.
• System—goes into Standby mode after 20 minutes of inactivity.
• Hard Drive—goes into power savings mode after the system goes into Standby mode.
NOTE: If you have to restore the operating system, reset the ENERGY STAR settings (if applicable) after
the restore.
To verify the factory default power settings for your product, select Start > Control Panel and
double-click Power Options.
ENERGY STAR Compliance
HP products purchased with the ENERGY STAR configuration are compliant with the U.S. Environmental
Protection Agency (EPA) ENERGY STAR Computers Program. The EPA ENERGY STAR configuration does
not imply endorsement by the EPA. As an ENERGY STAR Partner, HP has determined that products with the
ENERGY STAR configuration meet the ENERGY STAR guidelines for energy efficiency.
The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce
air pollution through more energy-efficient equipment in homes, offices, and factories. HP products achieve
this by reducing the power consumption when not being used.
ENERGY STAR on HP Workstations uses ACPI power management. The system can wake as a result of a
user action (keyboard or mouse) or from the network or a modem.
The Power Management feature, when used in conjunction with an external ENERGY STAR-compliant
monitor, will support the power-down features of the monitor. The Power Management feature allows an
external monitor to go into low-power mode when the energy save timeout occurs.
CAUTION: Using the Energy Save Monitor feature with non-ENERGY STAR-compliant monitors might
cause video distortion when the Energy Save timeout occurs.
32
Product Overview
Installing or Restoring the Operating
System
This chapter describes the installation and restoration of the operating system.
• “Installing the Operating System and Software” on page 34
• “Restoring the Operating System” on page 39
• “Protecting the Software” on page 40
• “Ordering Backup Software” on page 41
If the workstation was shipped with a preinstalled OS, it is configured automatically the first time the
workstation is turned on.
CAUTION: Adding optional hardware devices to your workstation before the operating system
successfully installs can cause errors and prevent the operating system from installing properly.
CAUTION: After the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL
THIS PROCESS COMPLETES. Turning off the workstation during the installation process might damage the
software that runs the system.
33
Installing or Restoring the
Operating System
2
Installing the Operating System and Software
The following section discusses the operating system and HP software installation procedures.
• “Microsoft Windows XP Professional” on page 34
• “Linux-Preinstalled Workstations” on page 35
• “Linux-Enabled Workstations” on page 37
• “HP Software” on page 38
Microsoft Windows XP Professional
The first time you turn on your workstation, you are prompted to select a language for the operating
system. After selecting the language, read and follow the instructions on the screen to complete the
installation of the operating system. This takes approximately 10 minutes, depending on the system
hardware configuration. During the process, do not turn off your workstation unless you are directed to
do so.
Installing or Upgrading Device Drivers
To install hardware devices, such as a printer, display adapter, or network adapter after the operating
system is installed, the operating system needs access to the appropriate software drivers for the devices.
To copy the drivers to your system, perform one of the following actions:
• Copy the drivers from the CD that was supplied with the peripheral device because manufacturers
usually send drivers on the CD.
• Go to the Help & Support Center installed on your system (on most factory-installed Windows XP
operating systems), click Start > Help & Support. Click the icon above HP Software & Drivers
Download and review or select available updates.
• Visit the HP Support Web site:
a. Go to http://www.hp.com/go/workstationsupport.
b. Select your HP Workstation from the list.
c. In the “I would like to” section, click download drivers and software.
d. In the “select operating system” section, select your OS.
e. Locate the driver and click download next to your desired file. Follow the on-screen instructions to
complete installation.
• Visit the Web site of the manufacturer of the peripheral device if no drivers can be found with the other
methods.
Creating a Restore Diskette
To create a restore diskette for Windows XP, select Start > All Programs > Accessories > System
Tools > System Restore and follow the on-screen instructions.
34
Installing or Restoring the Operating System
Linux-Preinstalled Workstations
If you have a Linux-preinstalled HP Workstation, follow the instructions in this section to set up your OS and
software.
After the boot process completes, you can view additional HP Linux documentation by opening your
Internet browser (the browser is automatically set to use the local HP documentation page as its default).
You can also access Linux Web links for Red Hat (Internet access required) by using your Internet browser.
NOTE: For additional information on setting up Linux-preinstalled or Linux-enabled workstations, refer to
the HP User Manual for Linux, which is located at http://www.hp.com/support/linux_user_manual. For
more information about HP and Linux, visit http://www.hp.com/linux.
Starting the Linux Operating System
The first time the workstation is booted, the Red Hat First Boot utility displays. This program enables you to
enter your password, network, graphics, time, and keyboard settings for your workstation.
NOTE: When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you might get a
blank screen for 15–30 seconds after you have selected, saved all of your settings, and have exited the
utility. This is normal behavior. The boot process continues its execution after the screen returns.
Restoring the Linux Operating System
NOTE: To restore the Linux OS, the HP Driver CD and Red Hat box set are required. To get any new
enhancements, download the latest HP Driver CD.
NOTE: Linux does not support mixed drive types for a manufacturing preload. When restoring the
operating system, mixed drive types can be handled with the restoring media.
Downloading the Latest HP Driver CD
1. Download the ISO image to a local hard drive from the HP support Web site at
http://www.hp.com/go/workstationsupport.
a. Select your HP Workstation from the list.
b. Click download drivers and software.
c. Select the Linux OS that matches your box set.
d. Select the latest version from the Utility Tools section.
e. Download and unpack it (tar zxvf filename.tgz).
Installing the Operating System and Software
35
Installing or Restoring the
Operating System
CAUTION: After the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL
THE PROCESS IS COMPLETE. Turning off the workstation during the installation process might damage the
software that runs the workstation or prevent its proper installation.
2. Copy the ISO image to CD-R bootable media. On another Linux workstation, use the cdrecord utility.
Identify the device address for the CD burner (cdrecord --scanbus).
The default is usually 2, 0, 0.
Example:
cdrecord -v -eject dev=2,0,0 CD0_golden.iso
Installing with the HP Driver CD
To install with the HP Driver CD:
1. Boot the workstation from the Red Hat box set Binary CD 1.
2. Insert the Linux operating system CDs from the Red Hat box set as prompted.
3. Continue following the prompts until the operating system is successfully installed.
4. Configure the X server to start on reboot.
5. Reboot the workstation.
6. Follow the prompts to set up your system with the Red Hat First Boot utility.
7. When prompted in First Boot to add additional CDs, insert the HP Driver CD into the CD-ROM tray of
the workstation.
8. Click Install next to “Additional CDs.”
The HP Driver CD window opens.
9. Click Press to begin install...
10.When the install is done, you will have two options, “Reboot now...” on the left side and “Press to
continue, reboot later...” on the right side. Click Reboot now...
Upgrading Device Drivers
If you must upgrade a Linux device driver, visit the HP Workstation support Web site at
http://www.hp.com/go/workstationsupport.
To install hardware devices, such as a printer, a display adapter, or a network adapter after the operating
system is installed, the operating system needs access to the appropriate software drivers for the devices.
Device drivers are usually provided on a CD supplied with the peripheral device.
Some existing peripheral devices might not have been shipped with drivers developed for Linux. To locate
the most current device drivers:
1. Go to http://www.hp.com/go/workstationsupport.
2. Select your HP Workstation from the list.
3. Click download drivers and software.
4. Select your Linux OS version.
5. Scroll down and download the desired driver.
If no driver is found, visit the Web site of the manufacturer of the peripheral device.
36
Installing or Restoring the Operating System
Linux-Enabled Workstations
Linux-enabled HP Workstations require the HP Installer Kit for Linux and the purchase of a Red Hat box set.
The Installer Kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat
box set that have been verified to work on HP Workstation hardware.
Verifying Hardware Compatibility
To see which Linux versions have been verified to work on HP Workstation hardware:
1. Go to http://www.hp.com/support/workstation_manuals.
2. Select your HP Workstation model.
3. Click the Hardware Support Matrix for Linux link.
Installing the Linux Operating System
To install the Linux operating system on your Linux-enabled system:
1. Follow the instructions for “Restoring the Linux Operating System” on page 35 in the previous section.
NOTE: For more information on setting up Linux-preinstalled or Linux-enabled HP Workstations, refer to
the HP User Manual for Linux, which is located at http://www.hp.com/support/linux_user_manual. For
more information about HP and Linux, visit http://www.hp.com/linux.
Upgrading Device Drivers
If you must install new drivers, go to http://www.hp.com/go/workstationsupport or refer to “Upgrading
Device Drivers” on page 36 in the previous section for more instructions.
Installing the Operating System and Software
37
Installing or Restoring the
Operating System
2. Follow the instructions for “Starting the Linux Operating System” on page 35 in the previous section.
HP Software
The following HP software is installed the first time the HP Workstation is turned on:
• Computer Setup (F10) Utilities and diagnostic features
• HP Support Software including device drivers
• HP Client Manager Software (available for download from http://www.hp.com/go/easydeploy)
• System Software Manager (available for download from http://www.hp.com/go/ssm)
• Power Management Setup with Energy Saver features (not supported on Linux)
• Security Management tools
• Software Support Management tools
Certain drivers and utilities are available only in selected languages. You can obtain the latest version of
these files, in English and selected other languages, in one of four ways:
• Support Software CD
• HP Web site at http://www.hp.com
• Restore Plus! CD, which is supplied with Windows-based workstations
• HP Workstations Red Hat Linux with HP Additions CD, which is supplied with Linux-based workstations
NOTE:
38
Additional HP software might be required in certain situations.
Installing or Restoring the Operating System
Restoring the Operating System
To restore the original Windows operating system and factory-installed software, insert the Restore Plus!
CD that came with your HP Workstation. Carefully read and follow the instructions provided with the
Restore Plus! CD.
NOTE: If you restore your system using the Restore Plus! CD, some settings, such as your power
management settings (such as the Energy Star® settings), will need to be reapplied.
In some scenarios, such as if the system is bootable to Windows, an alternative method is to use the
System Restore feature included with Windows XP. To restore Windows to a previous state, select Start >
All Programs > Accessories > System Tools > System Restore and follow the on-screen
instructions.
Installing or Restoring the
Operating System
For more information about restoring the Linux OS or software, see “Restoring the Linux Operating System”
on page 35.
Restoring the Operating System
39
Protecting the Software
To protect software from loss or damage, keep a backup copy of all system software, applications, and
related files stored on the hard drive. See the operating system or backup utility documentation for
instructions on making backup copies of data files.
40
Installing or Restoring the Operating System
Ordering Backup Software
All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as
a single set, or you can order the various software packages separately.
Installing or Restoring the
Operating System
NOTE: Before calling HP to order the software, be sure to have the serial number of the workstation
available. See “Serial Number and COA Label Location” on page 21.
Ordering Backup Software
41
42
Installing or Restoring the Operating System
System Management
This section describes the various tools and utilities that allow for the system management of the
workstation.
• “Computer Setup (F10)” on page 44
• “Desktop Management” on page 54
System Management
3
43
Computer Setup (F10)
This section contains the following information to help you use Computer Setup.
• “BIOS ROM” on page 45
• “Using Computer Setup (F10)” on page 46
• “Computer Setup Menu” on page 47
The Computer Setup (F10) utilities enable you to:
• Change current settings from the factory default settings and set, view, change, or verify the system
configuration, including settings for processor, graphics, memory, audio, storage, communications,
and input devices.
• Determine if all of the devices installed on the workstation are recognized by the system and
functioning properly.
• Determine information about the operating environment of the workstation.
• Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test
(POST).
• Establish and manage passwords and other security features.
• Establish and manage energy-saving timeouts (not supported for Linux platforms).
• Modify or restore factory default settings.
• Set the system date and time.
• Modify the boot order of bootable devices, such as hard drives, diskette drives, optical drives, or LS120 drives.
• Configure the boot priority of SATA and SCSI hard drive controllers.
• Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during
a Full Boot. You can set your system to:
• always Quick Boot (default)
• periodically Full Boot (from every 1 to 30 days)
• always Full Boot
• Enable or disable Network Server Mode, which enables the workstation to boot the operating system
when the power-on password is enabled with or without a keyboard or mouse attached. When
attached to the system, the keyboard and mouse remain locked until the power-on password is entered.
• Select POST Messages Enabled or Disabled to change the display status of POST messages. POST
Messages Disabled suppresses most POST messages, such as memory count, product name, and other
non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected.
To manually switch to POST Messages Enabled during POST, press any key (except F1 through F12).
• Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
restarted.
• Enter the Asset Tag or property identification number assigned by your company to this workstation.
• Enable power-on password prompting during system restarts (warm boots) as well as during power-on.
• Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that the I/O functionality cannot be used until they are unsecured.
• Enable or disable removable media boot ability.
• Enable or disable removable media write ability (when supported by hardware).
• Replicate your system setup by saving system configuration information on diskette and restoring it on
one or more workstations.
44
System Management
• Execute self-tests on specified SATA hard drives (when supported by the drive).
BIOS ROM
The Basic Input/Output System (BIOS) of the computer is a collection of machine language programs
stored as firmware in read-only memory (ROM). The BIOS ROM includes such functions as POST, PCI
device initialization, Plug 'n Play (PnP) support, power management activities, and the Setup utility. The
firmware contained in the BIOS ROM supports the following systems and specifications:
• Dual AMD Opteron 2xx series
• Memory for DDR333 and DDR400
• Hyper-transport setup and initialization
• Chipset (includes NVIDIA nForce4 Pro, AMD 8131 PCI-X bridge, all applicable device support in
chipsets, SCSI LSI 1030, SIO5)
• ACPI 1.0b with ACPI 2.0 extensions for 64-bit support, according to Microsoft Logo Requirements. S1,
S3, S4, S5 and S5 with Remote Power On by way of LAN wake packet.
• SMBIOS Spec 2.3.4 implementation and field definitions that accurately represent hardware
configurations and OEM ID
• BBS 1.01
• DOS and Windows based BIOS flash tools
• Microsoft SDG 3.0 compliant as applicable
• PMM 1.01 as applicable
• MPS 1.4 as applicable
• PXE 2.1
• USB 1.1/USB 2.0
• PCI 2.2 or later
System Management
• “El Torito” Bootable CD 1.0
Computer Setup (F10)
45
Using Computer Setup (F10)
You can only open Computer Setup by turning on the workstation or restarting the system. To access the
Computer Setup Utilities menu:
1. Turn on or restart the workstation.
2. Press the F10 key as soon as the monitor light turns green.
NOTE: f you do not press the F10 key at the appropriate time, you must restart the workstation and press
and hold the F10 key again to access the utility.
3. Select your language from the list and press Enter. In the Computer Setup Utilities menu, four
headings are displayed: File, Storage, Security, and Advanced.
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)
keys to select the option you want, then press Enter.
5. To apply and save changes, select File > Save Changes and Exit.
• If you have made changes that you do not want applied, select Ignore Changes and Exit.
• To reset to factory settings, select Set Defaults and Exit. This option restores the original factory
system defaults.
CAUTION: Do NOT turn the workstation power OFF while the ROM is saving your Computer Setup F10
changes because the CMOS could become corrupted. After you exit the F10 Setup screen, it is safe to turn
off all power to the workstation.
46
System Management
Computer Setup Menu
NOTE: The following content is subject to change with new firmware releases, so your menu might be
than the following table.
Table 3-11
Computer Setup Menu Descriptions
Heading
Option
Description
File
System
Information
Lists product name, processor type/speed/stepping, cache size (L1/L2), system ROM
family and version, installed memory size, chassis serial number, integrated MAC for
enabled or embedded NIC (if applicable), and asset tracking number.
About
Displays copyright information.
Set Time and
Date
Enables you to set system time and date.
Save to
Diskette
Saves system configuration, including CMOS, to a formatted, blank 1.44-MB diskette in
the CPQsetup.txt file. Save/Restore for is supported.
Restore from
Diskette
Restores system configuration from a diskette.
Set Defaults
and Exit
Restores factory default settings, which includes clearing any established passwords.
Ignore
Exits Computer Setup without applying or saving any changes.
Changes and
Exit
System Management
Save Changes Saves changes to system configuration and exits Computer Setup.
and Exit
Computer Setup (F10)
47
Table 3-11
Computer Setup Menu Descriptions (continued)
Heading
Option
Description
Storage
Device
Lists all installed non-SCSI storage devices.
Configuration SCSI storage drives will not be listed in Computer Setup (F10).
SATA storage drives will not be listed in this menu.
When a device is selected, detailed information and options are displayed. The
following options might be presented:
Hard Disk
Identifies the hard disk drives in the system.
CD-ROM
Identifies the optical drives in the system.
Diskette Type (for legacy diskette drives only)
Identifies the highest capacity media type accepted by the diskette drive. Options are
3.5" 1.44 MB, 5.25" 1.2 MB, and Not Installed.
Default Values
Transfer Mode (IDE devices only)
Specifies the active data transfer mode. Options (subject to device capabilities) are PIO
0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.
CAUTION: A new Automatic option has been added to allow for BIOS to automatically
determine the translation mode used to configure a previously formatted SATA or USB
mass storage device. This prevents you from having to know how the mass storage
device was previously formatted.
Ordinarily, the translation mode selected automatically by the BIOS should not be
changed. If the selected translation mode is not compatible with the translation mode
that was active when the disk was partitioned and formatted, the data on the disk will be
inaccessible.
48
System Management
Heading
Computer Setup Menu Descriptions (continued)
Option
Description
Storage
Options
Removable Media Boot
Enables/disables ability to boot the system from removable media.
Removal Media Diskette Write
Enables/disables ability to write data to removable media.
BIOS IDE DMA Transfers
Enable/disables the BIOS use of DMA for transfers.
Primary IDE Controller
Enables/disables primary IDE controller.
SATA Controller #0
Enables/disables SATA controller #0.
SATA Controller #1
Enables/disables SATA controller #1.
Boot Order
Allows you to configure the boot, diskette drive, and hard drive orders by physically
reordering the menu entries. Each device on the list can be individually excluded from or
included for consideration as a bootable operating system source.
NOTE: MS-DOS drive lettering assignments might not apply after a non-MS-DOS
operating system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order,
restart the workstation and press F9 when the F10=Setup message appears on the
screen. After POST is completed, a list of bootable devices is displayed. Use the arrow
keys to select the preferred bootable device and press Enter. The workstation then boots
from the selected non-default device for this one time.
Controller
Order
Allows you to specify the order of the attached hard drive controller. The first hard drive
controller in the order will have priority in the boot sequence and will be recognized as
drive C (if any devices are attached).
Computer Setup (F10)
49
System Management
Table 3-11
Table 3-11
Computer Setup Menu Descriptions (continued)
Heading
Option
Description
Security
Setup
Password
Allows you to set and enable setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options,
flash the ROM, and make changes to certain PnP settings under Windows.
Power-On
Password
Allows you to set and enable power-on password.
Smart Cover Allows you to disable cover removal sensor or to notify user if sensor has been
activated.
Device
Security
Serial Port
Specifies if device is available or hidden to the OS.
All USB Ports
Specifies if device is available or hidden to the OS.
Front USB Ports
Specifies if device is available or hidden to the OS.
IEEE 1394 Controller
Specifies if device is available or hidden to the OS.
Network Controller
Specifies if device is available or hidden to the OS.
SCSI Controller
Specifies if device is available or hidden to the OS.
Network
Enables/disables the ability to boot to the network by way of the F12 key or
Service Boot the boot order.
System IDs
Allows you to set:
•
•
•
•
Data
Execution
Prevention
50
System Management
Asset tag (16-byte identifier) and ownership tag (80-byte identifier displayed during
POST).
Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can
only be updated if the current chassis serial number is invalid. (These ID numbers are
normally set in the factory and are used to uniquely identify the system.)
Keyboard locale setting (for example, English or German) for System ID entry.
Monitor tracking
Enables/disables a mode that helps prevent OS security breaches.
Heading
Computer Setup Menu Descriptions (continued)
Option
Advanced Boot
**
Description
Allows you to set:
• POST Mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).
• POST Messages (enable/disable).
• F9 Prompt (enable/disable). Enabling this feature will display the text
F9=Boot Menu during POST. Disabling this feature prevents the text from
being displayed. However, pressing the F9 key will still access the Shortcut
Boot [Order] Menu screen.
• F10 Prompt (enable/disable). Enabling this feature displays the text
F10=Setup during POST. Disabling this feature prevents the text from
being displayed but pressing F10 still accesses the Setup screen.
• F12 Prompt (enable/disable). Enabling this feature displays the text
F12=Network Service Boot during POST. Disabling this feature
prevents the text from being displayed but pressing F12 still forces the
system to attempt booting from the network.
• Option ROM* prompt (enable/disable). Enabling this feature causes the
system to display a message before loading options ROMs.
• POST Delay (in seconds) (enable/disable). Enabling this feature adds a
user-specified delay to the POST process. This delay is sometimes needed
for hard disks on some PCI cards that spin up slowly—so slowly that they
are not ready to boot by the time POST is finished. The POST delay also
gives you more time to select F10 to enter Computer Setup (F10).
• Num Lock State at Power-On (enable/disable). Enabling this feature
automatically turns on Num Lock at startup.
Power/Sleep/ Options:
Wake
• Remote Wakeup Boot Source.
• After Power Loss (on/off).
• S5 Wake on LAN (enable/disable).
• ACPI S3* Support (enable/disable). S3 is an advanced configuration and power
interface (ACPI) sleep state that some add-in hardware options might not support.
NOTE: ACPI S3 selections are supported on select models only. If the ACPI S3 support
option is not presented, the other ACPI S3 options (ACPI S3 Hard disk Reset, and ACPI
S3 PS2 Mouse Wakeup) will not be available.
•
•
•
•
ACPI S3 Video REPOST* (enable/disable). This feature reruns the video option ROM
on a boot from the S3 state.
ACPI S3 Hard Disk Reset* (enable/disable). Resets the hard disk on a boot from the
S3 sleep state.
ACPI S3 PS2 Mouse Wakeup* (enable/disable). Allows the mouse to wake the
system from the S3 sleep state.
Unique Sleep State Blink Rates (enable/disable). Allows you to choose an LED blink
pattern that uniquely identifies each sleep state.
Computer Setup (F10)
51
System Management
Table 3-11
Table 3-11
Heading
Computer Setup Menu Descriptions (continued)
Option
Description
Processors
Enable/disable Processor Cache and Coherent HT Speed*.
NOTE: You can set the Hyper Transport Speed between the CPUs to one of the
following values: 200, 400, 600, 1000, and Auto.
*This option is only available on systems with two processors.
Chipset/
Memory
Enable/disable ECC support, Memory scrubbing, Memory remapping, and PCI SERR#
generation.
Onboard
Devices
Enables you to set resources for or disable onboard system devices (serial ports, USB
ports, diskette controllers, and so on).
Device
Options
Allows you to enable/disable:
•
•
SATA Option ROM
SATA RAID
• When SATA RAID is enabled, the following items are displayed:
SATA PORT # to 0 RAID
You must enable the port
SATA PORT # to 1 RAID
You must enable the port
SATA PORT # to 2 RAID
You must enable the port
SATA PORT # to 3 RAID
You must enable the port
•
•
Thermal
before using RAID.
before using RAID.
before using RAID.
before using RAID.
SCSI Option ROM
Network Controller Option
Enable/disable full speed chassis fans.
PCI VGA
NVIDIA VGA controller*
Configuration Specifies if controller is Primary VGA device/Non-boot device.
NVIDIA VGA controller**
Specifies if controller is Primary VGA device/Non-boot device.
* This controller refers to slot 1.
**This controller refers to slot 3, which is only available in a system with two graphics
cards.
Slot 1 (PCI
Configures the option ROM.
Express x 16)
Slot 2 (PCI)
Configures the option ROM and latency timer.
Slot 3 (PCI
Configures the option ROM.
Express x 16)
52
Slot 4 (PCI-X
100)
Configures the option ROM and latency timer.
Slot 5 (PCI-X
100)
Configures the option ROM and latency timer.
System Management
Table 3-11
Heading
Computer Setup Menu Descriptions (continued)
Option
Description
Slot 6 (PCI-X
133)
Configures the option ROM, latency timer, and PCI x4 function check**.
System Management
*Available on select models.
**These options should be used by advanced users only.
Computer Setup (F10)
53
Desktop Management
HP Client Management Solutions (available for download from http://www.hp.com/go/easydeploy)
provides standards-based solutions for managing and controlling workstations in a networked
environment. This section summarizes the capabilities and features of the key components of desktop
management:
• “Initial Configuration and Deployment” on page 55
• “Remote System Installation” on page 56
• “Software Updating and Management” on page 57
• “ROM Flash” on page 59
• “Asset Tracking and Security” on page 64
• “Fault Notification and Recovery” on page 71
NOTE:
54
Support for specific features described in this section might vary by model or software version.
System Management
Initial Configuration and Deployment
The workstation comes with a preinstalled system software image. After a brief software “unbundling”
process, the workstation is ready to use.
You might prefer to replace the preinstalled software image with a customized set of system and
application software. There are several methods for deploying a customized software image. They include:
• Installing additional software applications after unbundling the preinstalled software image.
• Using software deployment tools, such as Altiris Deployment Solutions™, to replace the preinstalled
software with a customized software image.
• Using a disk cloning process to copy the contents from one hard drive to another.
The best deployment method depends on your information technology environment and processes. The PC
Deployment section of the HP Lifecycle Solutions Web site (http://whp-sp-orig.extweb.hp.com/country/
us/en/solutions.html) provides information to help you select the best deployment method.
System Management
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of
system software, configuration management and troubleshooting, and power management.
Desktop Management
55
Remote System Installation
Remote System Installation lets you start and set up your system using the software and configuration
information located on a network server. This feature is usually used as a system setup and configuration
tool, and can be used for the following tasks:
• Deploying a software image on one or more new PCs
• Formatting a hard drive
• Installing application software or drivers
• Updating the operating system, application software, or drivers
To initiate Remote System Installation, press F12 when the F12=Network Service Boot message
appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the
process. The default boot order is a BIOS configuration setting that can be changed to always attempt to
PXE boot.
HP and Altiris have partnered to provide tools designed to make the task of corporate PC deployment and
management easier and less time-consuming, ultimately lowering the total cost of ownership and making
HP PCs the most manageable client PCs in the enterprise environment.
56
System Management
Software Updating and Management
HP provides several tools for managing and updating software on desktops and workstations—HP Client
Manager Software, Altiris Client Management Solutions, System Software Manager, Proactive Change
Notification, and Subscriber’s Choice.
HP Client Manager Software
HP Client Manager Software (HP CMS) assists HP customers in managing the hardware aspects of their
client workstations with features that include:
• Detailed views of hardware inventory for asset management
• PC health check monitoring and diagnostics
• Proactive notification of changes in the hardware environment
• Web-accessible reporting of business critical details, such as machines with thermal warnings, memory
alerts, and more
• Remote updating of system software such as device drivers and ROM BIOS
• Remote changing of boot order
• Configuring the system BIOS settings
For more information on the HP Client Manager, visit http://www.hp.com/go/im.
Altiris Client Management Solutions
HP and Altiris have partnered to provide comprehensive, tightly integrated systems management solutions
to reduce the cost of owning HP client PCs. HP Client Manager Software is the foundation for additional
Altiris Client Management Solutions that address:
• Inventory and Asset Management
• SW license compliance
• PC tracking and reporting
• Lease contract, fixing asset tracking
• Deployment and Migration
System Management
• Microsoft Windows XP Professional or Home Edition migration
• System deployment
• Personality migrations
• Help Desk and Problem Resolution
• Managing help desk tickets
• Remote troubleshooting
• Remote problem resolution
• Client disaster recovery
• Software and Operations Management
• Ongoing desktop management
• HP system SW deployment
• Application self-healing
Desktop Management
57
For more information and details on how to download a fully-functional 30-day evaluation version of the
Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy.
For more information, visit http://www.hp.com/go/easydisplay.
System Software Manager
System Software Manager (SSM) is a utility that lets you update system-level software on multiple systems
simultaneously. When executed on a PC client system, SSM detects both hardware and software versions,
then updates the appropriate software from a central repository, also known as a file store. Driver versions
that are supported by SSM are denoted with a special icon on the software, the driver download Web
site, and on the Support Software CD. To download the utility or to obtain more information on SSM, visit
http://www.hp.com/go/ssm.
Proactive Change Notification
The Proactive Change Notification program uses the Subscriber's Choice Web site to proactively and
automatically:
• Send you Proactive Change Notification (PCN) e-mails informing you of hardware and software
changes to most commercial workstations and servers, up to 60 days in advance.
• Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security
Bulletins, and Driver alerts for most commercial workstations and servers.
You create your own profile to ensure that you only receive the information relevant to a specific IT
environment. To learn more about the Proactive Change Notification program and create a custom profile,
visit http://www.hp.com/go/pcn.
Subscriber’s Choice
Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply you with
personalized product tips, feature articles, driver and support alerts/notifications, or both. Subscriber’s
Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the information you
subscribed to in your profile is available for review and retrieval. To learn more about Subscriber’s Choice
and create a custom profile, visit http://www.hp.com/go/pcn.
58
System Management
ROM Flash
The workstation comes with a programmable flash read-only memory (ROM). By establishing a setup
password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally
updated or overwritten. This is important to ensure the operating integrity of the workstation. If you need
or want to upgrade the ROM, you can:
• Order an upgraded ROMPaq diskette from HP.
• Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/
support/files.
CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password
prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set
the setup password on one or more PCs simultaneously. For more information, visit http://www.hp.com/
go/ssm.
CAUTION: The boot block jumper at E14 MUST NOT be installed during a ROM flash operation unless
specified by HP. Normally, the boot block jumper is completely removed or installed only on E14 pin 2.
Installing the boot block jumper enables changing the boot block and defeats the FailSafe Boot Block
ROM protection.
Remote ROM Flash
Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP workstations
directly from the centralized network management console. Enabling the system administrator to perform
this task remotely on multiple workstations and personal computers results in a consistent deployment of
and greater control over HP PC ROM images over the network. It also results in greater productivity and
lower total cost of ownership.
The workstation must be powered on to take advantage of Remote ROM Flash.
System Management
For more information on Remote ROM Flash, see the HP Client Manager Software or System Software
Manager at http://h18000.www1.hp.com/im/prodinfo.html.
HPQFlash
The HPQFlash utility is used to locally update or restore the system ROM on individual PCs through a
Windows operating system.
For more information on HPQFlash, visit http://www.hp.com/support/files and enter the name of the
workstation when prompted.
FailSafe Boot Block ROM
The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure; for
example, if a power failure were to occur during a ROM upgrade. The Boot Block is a flash-protected
section of the ROM that checks for a valid system ROM flash when power to the system is turned on.
• If the system ROM is valid, the system starts normally.
• If the system ROM fails the validation check, the FailSafe Boot Block ROM provides enough support to
start the system from a ROMPaq diskette, which will program the system ROM with a valid image.
Desktop Management
59
NOTE: Some models also support recovery from a ROMPaq CD. ISO ROMPaq images are included with
selected models in the downloadable ROM softpaqs.
When the boot block detects an invalid system ROM, the power LED blinks RED eight times, one every
second, followed by a 2-second pause. Also, eight simultaneous beeps will be heard. A Boot Block
recovery mode message is displayed on the screen (some models).
To recover the system after it enters Boot Block recovery mode:
1. If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD and turn
off the power.
2. Insert a ROMPaq diskette into the diskette drive or, if permitted on this workstation, a ROMPaq CD into
the CD drive.
3. Turn on the workstation.
If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and restart the
workstation.
If a setup password has been established, the Caps Lock light will turn on (on PS/2 keyboard only) and
you will be prompted to enter the password.
4. Enter the setup password.
If the system successfully starts from the diskette and successfully reprograms the ROM, then the three
keyboard lights will turn on. A rising tone series of beeps also signals successful completion.
5. Remove the diskette or CD and turn the power off.
6. Turn the power on again to restart the workstation.
The following table lists the various keyboard light combinations used by the Boot Block ROM (when a PS/
2 keyboard is attached to the workstation), and explains the meaning and action associated with each
combination.
Table 3-12
Keyboard Light Combinations Used by Boot Black ROM
FailSafe Boot
Block Mode
Keyboard LED Activity
State/Message
Num Lock
On
ROMPaq diskette or ROMPaq CD not present, is bad, or drive not ready.
Caps Lock
On
Enter password.
Num, Caps,
Scroll Lock
Blink On in sequence,
one at a time–N,C, SL
Keyboard locked in network mode.
Num, Caps,
Scroll Lock
On
Boot Block ROM Flash successful. Turn power off, then on to reboot.
NOTE: Diagnostic lights do not flash on USB keyboards
60
System Management
Replicating the Setup
The following procedures give an administrator the ability to easily copy one setup configuration to other
workstations of the same model. This allows for faster, more consistent configuration of multiple
workstations.
NOTE:
Both procedures require a diskette drive.
NOTE: To collect and replicate BIOS settings on multiple computers, use System Software Manager or HP
Client Manager Software. For more information, visit http://www.hp.com/go/easydeploy.
Copying to a Single Workstation
CAUTION: A setup configuration is model-specific. File system corruption might result if source and target
workstations are not the same model. For example, do not copy the setup configuration from an HP
xw4200 Workstation to an HP xw9300 Workstation.
1. Select a setup configuration to copy. Turn off the workstation.
2. Turn on the workstation.
3. As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup.
Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press
and hold the F10 key again to access the utility.
If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it.
4. If you are using a diskette, insert it now.
6. Turn off the workstation to be configured and insert the configuration diskette.
7. Turn on the workstation to be configured.
8. As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup.
Press Enter to bypass the title screen, if necessary.
9. Click File > Restore from Diskette and follow the on-screen instructions.
10.Restart the workstation when the configuration is complete.
Copying to Multiple Workstations
CAUTION: A setup configuration is model-specific. File system corruption might result if source and target
workstations are not the same model. For example, do not copy the setup configuration from a HP
Workstation xw4200 to HP xw9300 Workstation.
This method takes a little longer to prepare the configuration diskette, but copying the configuration to
target workstations is significantly faster.
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System Management
5. Click File > Save to Diskette. Follow the instructions on the screen to create the configuration
diskette.
NOTE: A bootable diskette is required for this procedure. If Windows XP is not available to create a
bootable diskette, use the method for copying to a single workstation instead (see “Copying to a Single
Workstation” on page 61).
1. Create a bootable diskette.
2. Select a setup configuration to copy.
3. Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette.
To obtain this utility, go to http://welcome.hp.com/support/files and enter the model number of the
workstation.
4. On the configuration diskette, create an autoexec.bat file containing the following command:
repset.exe.
5. Restart the workstation.
6. As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup.
Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press
and hold the F10 key again to access the utility.
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
7. Insert the diskette now.
8. Click File > Replicated Setup > Save to Diskette. Follow the on-screen instructions to create the
configuration diskette.
9. Turn off the workstation to be configured. Insert the configuration diskette and turn the workstation on.
The configuration utility will run automatically.
10.Restart the workstation when the configuration is complete.
Dual-State Power Button
With Advanced Configuration and Power Interface (ACPI) enabled, the power button can function either
as an on/off switch or as a Standby button. The Standby feature does not completely turn off power, but
instead causes the workstation to enter a low-power standby state. This allows you to power down quickly
without closing applications and to return quickly to the same operational state without any data loss.
To change the power button configuration:
1. Click Start > Control Panel > Power Options.
2. In the Power Options Properties, select the Advanced tab.
3. In the Power Button section, select Standby.
After configuring the power button to function as a Standby button, press the power button to put the
system in a very low power state (Standby). Press the button again to quickly bring the system out of
Standby to full power status. To completely turn off all power to the system, press and hold the power
button for four seconds.
CAUTION: Do not use the power button to turn off the workstation unless the system is not responding;
turning off the power without operating system interaction could cause damage to or loss of data on the
hard drive.
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System Management
World Wide Web Site
HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop
operating system specific support software, to ensure performance, compatibility, and reliability for HP
workstations.
When making the transition to new or revised operating systems, it is important to implement the support
software designed for that operating system. If you plan to run a version of Microsoft Windows that is
different from the version included with the workstation, you must install corresponding device drivers and
utilities to ensure that all features are supported and functioning properly.
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier.
You can download the software from http://www.hp.com/support.
The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the
latest Microsoft Windows operating system on the HP workstation.
Building Blocks and Partners
HP management solutions integrate with other systems management applications, and are based on
industry standards, such as:
• Web-Based Enterprise Management (WBEM)
• Windows Management Interface (WMI)
• Wake on LAN Technology
• ACPI
• SMBIOS
System Management
• Pre-boot Execution (PXE) support
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63
Asset Tracking and Security
Asset tracking features incorporated into the workstation provide key asset tracking data that can be
managed using HP Systems Insight Manager, HP Client Manager Software, or other system management
applications. Seamless, automatic integration between asset tracking features and these products enables
you to choose the management tool that is best suited to the environment and to leverage the investment in
existing tools.
HP also offers several solutions for controlling access to valuable components and information.
ProtectTools Embedded Security, if installed, prevents unauthorized access to data and checks system
integrity and authenticates third-party users attempting system access. Security features, such as
ProtectTools and the Hood Sensor (Smart Cover Sensor) help to prevent unauthorized access to the internal
components of the workstation. By disabling parallel, serial, or USB ports, or by disabling removable
media boot capability, you can protect valuable data assets. Memory Change and Hood Sensor (Smart
Cover Sensor) alerts can be automatically forwarded to system management applications to deliver
proactive notification of tampering with a workstation’s internal components.
NOTE: ProtectTools, the Hood Sensor (Smart Cover Sensor), and the Hood Lock (Smart Cover Lock) are
available as options on select systems.
Use the following utilities to manage security settings on the HP Workstation:
• Locally, using the Computer Setup Utilities.
• Remotely, using HP Client Manager Software or System Software Manager. This software enables the
secure, consistent deployment and control of security settings from a simple command-line utility.
The following table and sections refer to managing security features of the workstation locally through the
Computer Setup (F10) Utilities.
Table 3-13
64
Security Features Overview
Feature
Purpose
How It Is Established
Removable Media Boot
Control
Prevents booting from the removable
media drives.
From the Setup Utilities menu.
Serial, USB, 1394, network,
or SCSI
Prevents transfer of data through the
integrated serial, USB, or infrared
interface.
From the Setup Utilities menu.
Power-On Password
Prevents use of the workstation until the
password is entered. This can apply to
both initial system startup and restarts.
From the Setup Utilities menu.
Setup Password
Prevents reconfiguration of the workstation From the Setup Utilities menu.
(use of the Setup Utilities) until the
password is entered.
Network Server Mode
Provides unique security features for
workstations being used as servers.
From the Setup Utilities menu.
Ownership Tag
Displays ownership information, as
defined by the system administrator,
during system startup (protected by setup
password).
From the Setup Utilities menu.
System Management
Table 3-13
Security Features Overview (continued)
Feature
Purpose
How It Is Established
Cable Lock Provision
Prevents entire system theft only.
Install a cable lock to secure the
workstation to a fixed object.
Padlock Loop
Prevents access panel from being
removed. This loop can also be used to
secure the unit to a fixed object.
Install a security lock.
Access Panel Key Lock
(Standard)
Prevents removal of the access panel and Lock the access panel.
all internal components including optical
and floppy drives
Universal Chassis Clamp Lock The version without a cable discourages Install a chassis clamp lock.
(Optional)
access panel removal and prevents theft of
IO devices. The version with a cable
additionally prevents entire system theft
and allows multiple systems to be secured
with a single cable.
Hood Sensor
Notifies a local or remote user when the
chassis access panel has been opened.
Install an intrusion sensor.
For more information about Computer Setup, refer to “Computer Setup Menu” on page 47.
Password Security
The power-on password prevents unauthorized use of the workstation by requiring entry of a password to
access applications or data each time the workstation is turned on or restarted. The setup password
specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the
power-on password. That is, when prompted for the power-on password, entering the setup password
instead will allow access to the workstation.
NOTE: System Software Manager and HP Client Manager Software allow remote management of Setup
Passwords and other BIOS settings in a networked environment. For more information, visit
http://www.hp.com/go/easydeploy.
Establishing a Setup Password Using Computer Setup
Establishing a setup password through Computer Setup prevents reconfiguration of the workstation (use of
the Computer Setup (F10) utility) until the password is entered.
To establish a setup password using workstation setup:
1. Turn on or restart the workstation.
2. As soon as the computer is turned on, press and hold the F10 until you enter Computer Setup. Press
Enter to bypass the title screen, if necessary.
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65
System Management
A network-wide setup password can be established to enable the system administrator to log in to all
network systems to perform maintenance without having to know the power-on password.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press
and hold the F10 key again to access the utility.
If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it.
3. Select Security > Setup Password and follow the on-screen instructions.
4. Before exiting, select File > Save Changes and Exit.
Establishing a Power-On Password Using Workstation Setup
Establishing a power-on password through Computer Setup prevents access to the workstation when
power is turned on, unless the password is entered. When a power-on password is set, Computer Setup
presents Password Options under the Security menu. The password options include Network Server Mode
and Password Prompt on Warm Boot.
When Network Server Mode is disabled, the password must be entered each time the workstation is
turned on when the key icon appears on the monitor. When Password Prompt on Warm Boot is enabled,
the password must also be entered each time the workstation is rebooted. When Network Server Mode is
enabled, the password prompt is not presented during POST, but any attached PS/2 keyboard will remain
locked until the user enters the power-on password.
To establish a power-on password through workstation setup:
1. Turn on or restart the workstation.
2. As soon as the computer is turned on, press and hold the F10 until you enter Computer Setup. Press
Enter to bypass the title screen, if necessary.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press
and hold the F10 key again to access the utility.
If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it.
3. Select Security > Power-On Password and follow the on-screen instructions.
4. Before exiting, select File > Save Changes and Exit.
Entering a Power-On Password
To enter a power-on password:
1. Turn on or restart the workstation.
2. When the key icon appears on the monitor, enter the current password, then press Enter.
NOTE:
Type carefully. For security reasons, the characters you enter do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries,
you must turn off the workstation, then turn it on again before you can continue.
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System Management
Entering a Setup Password
If a setup password has been established on the workstation, you will be prompted to enter it each time
you run Computer Setup.
To enter a setup password:
1. Turn on or restart the workstation.
2. As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup.
Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press
and hold the F10 key again to access the utility.
If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it.
3. When the key icon appears on the monitor, enter the setup password, then press Enter.
NOTE:
Type carefully. For security reasons, the characters you enter do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries,
you must turn off the workstation, then turn it on again before you can continue.
Changing a Power-On or Setup Password
To change a power-on or setup password:
1. Turn on or restart the workstation. To change the setup password, run Computer Setup.
2. To change the Power-On password, go to step 3.
To change the Setup password, as soon as the workstation is turned on, press and hold the F10 key
until you enter Computer Setup. Press Enter to bypass the title screen, if necessary.
If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it.
3. When the key icon appears, type the current password, a slash (/) or alternate delimiter character,
your new password, another slash (/) or alternate delimiter character, and your new password again
as shown:
current password/new password/new password
NOTE:
Type carefully. For security reasons, the characters you enter do not appear on the screen.
4. Press Enter.
The new password takes effect the next time you turn on the workstation.
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67
System Management
NOTE: If you do not press the F10 key at the appropriate time, you must restart the workstation and press
and hold the F10 key again to access the utility.
NOTE: See the “National Keyboard Delimiter Characters” on page 68 for information about the
alternate delimiter characters. The power-on password and setup password can also be changed using the
Security options in Computer Setup.
Deleting a Power-On or Setup Password
To delete a power-on or setup password:
1. Turn on or restart the workstation.
2. To delete the Power-On password, go to Step 3.
To delete the Setup Password, as soon as the workstation is turned on, press and hold the F10 key until
you enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the computer and press
and hold the F10 key again to access the utility.
Use the appropriate operating system shutdown process. To delete the setup password, run Computer
Setup.
3. When the key icon appears, enter your current password followed by a slash (/) or alternate delimiter
character as shown:
current password/
4. Press Enter.
NOTE: See the “National Keyboard Delimiter Characters” on page 68 section for information about the
alternate delimiter characters. The power-on password and setup password can also be changed using the
Security options in Computer Setup.
National Keyboard Delimiter Characters
Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for
changing or deleting your password depend on the keyboard that came with your workstation.
Table 3-14
68
National Keyboard Delimiter Characters
Arabic
/
Greek
-
Russian
/
Belgian
=
Hebrew
.
Slovakian
-
BHCSY*
-
Hungarian
-
Spanish
-
Brazilian
/
Italian
-
Swedish/
Finnish
/
Chinese
/
Japanese
/
Swiss
-
Czech
-
Korean
/
Taiwanese
/
Danish
-
Latin
American
-
Thai
/
System Management
Table 3-14
French
National Keyboard Delimiter Characters
!
Norwegian
-
Turkish
.
French
é
Canadian
Polish
-
U.K. English
/
German
Portuguese
-
U.S. English
/
-
*For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
Clearing Passwords
If you forget your password, you cannot access the workstation. Refer to “Additional Password Security
and Resetting CMOS” on page 203 for instructions on clearing passwords.
Hood Sensor (Smart Cover Sensor)
The hood sensor is a combination of hardware and software technology that can alert you when the
workstation side access panel has been removed. There are three levels of protection, as described in the
following table.
Table 3-15
Hood Sensor Protection Levels
Level
Setting
Description
Level 0
Disable
Hood sensor is disabled (default).
Level 1
Notify User
When the workstation is restarted, the screen displays a
message indicating that the workstation side access panel
has been removed.
Level 2
Password
When the workstation is restarted, the screen displays a
message indicating that the workstation access panel has
been removed. You must enter the setup password to
continue.
NOTE: These settings can be changed using Computer Setup.
Setting the hood sensor protection level
To set the hood sensor protection level:
1. Turn on or restart the workstation.
2. As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup.
Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the computer and press
and hold the F10 key again to access the utility.
If you are using a PS/2 keyboard, you might see a Keyboard Error message—disregard it.
3. Select Security > Smart Cover > Cover Removal Sensor, then side access panel, and follow
the on-screen instructions.
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System Management
This option is only available if an administrator password
is set.
4. Before exiting, click File > Save Changes and Exit.
Cable Lock Provision (Optional)
The rear panel of the chassis can accommodate a cable lock accessory that allows the workstation to be
physically secured to a work area.
Security Lock (Optional)
Prevents entire system theft and discourages access panel removal.
Universal Chassis Clamp Lock (Optional)
The version without a cable discourages access panel removal and prevents theft of IO devices. The
version with a cable also prevents entire system theft and allows multiple systems to be secured with a
single cable.
Hood Sensor (Smart Cover Sensor)
This sensor is set in the Computer Setup utility. You can set this to notify a user if the access panel has
been removed.
Access Panel Key Lock
This lock prevents removal of the access panel and all internal components. The key is shipped on the rear
of the workstation.
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System Management
Fault Notification and Recovery
Fault Notification and Recovery features combine innovative hardware and software technology to prevent
the loss of critical data and minimize unplanned downtime.
If the workstation is connected to a network managed by HP Client Manager Software, the computer
sends a fault notice to the network management application. With HP Client Manager Software, you can
also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report
of failed tests.
Drive Protection System
The DPS is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed
to help diagnose problems that might result in unwarranted hard drive replacement.
When HP workstations are built, each installed hard drive is tested using DPS, and a permanent record of
key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. The
service provider can use this information to help diagnose conditions that caused you to run the DPS
software.
ECC Fault Prediction and Prefailure Warranty
When the workstation encounters an excessive number of error checking and correcting (ECC) memory
errors, the workstation displays a Local Alert message. This message contains detailed information about
the errant memory module, allowing you to take action before you experience non-correctable memory
errors. The Prefailure Warranty for ECC memory modules allows you to replace these modules, free of
charge, before the modules actually fail. ECC memory modules are optional on selected HP systems.
NOTE:
To use this feature, you must replace the standard DIMMs with HP ECC DIMMs.
Surge-Tolerant Power Supply
System Management
An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an
unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000V (Line to
PE or Neutral to PE) and 1000V (Line to Line) without any data loss or system downtime.
Thermal Sensor
The thermal sensor is a hardware and software feature that tracks the internal temperature of the
workstation. When combined with HP Client Manager Software, this features notifies the network
administrator when the normal range is exceeded.
The thermal sensor monitors the processor temperature. If the temperature does not go down, then the
system eventually shuts down.
Desktop Management
71
72
System Management
Removal and Replacement
Procedures
This chapter describes removal and replacement procedures of most internal components.
• “Service Considerations” on page 74
• “Pre-Disassembly Procedures” on page 79
• “System Board” on page 80
• “Removal and Replacement of Components” on page 82
Removal and Replacement
Procedures
4
73
Service Considerations
The following sections discuss service considerations that should be reviewed and practiced before
removing and replacing any system components.
WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting
point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm
the user and damage the workstation. To properly and safely lift the workstation, lift it from the bottom of
the unit.
• “Cautions, Warnings, and Safety Precautions” on page 74
• “Electrostatic Discharge Information” on page 75
• “Tools and Software Requirements” on page 77
• “Special Handling of Components” on page 77
Cautions, Warnings, and Safety Precautions
For your safety, you must review the “Important Safety Warnings” on page 10 before accessing the
components of the workstation. Also, review the Safety and Regulatory Guide that came with your
workstation for more information.
WARNING! Avoid Burn Injuries. Some parts inside the computer will be hot. Turn off and unplug the
system, then wait approximately three to five minutes for them to cool down before opening the system
access panels or touching internal components.
74
Removal and Replacement Procedures
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work
perfectly throughout a normal cycle. The device can function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The following table shows that:
• Different activities generate different amounts of static electricity.
• Static electricity increases as humidity decreases.
Table 4-16
Static Electricity
Relative Humidity
Event
55%
40%
10%
Walking across carpet
7,500V
15,000V
35,000V
3,000V
5,000V
12,000V
400V
800V
6,000V
Removing bubble pack from PCB
7,000V
20,000V
26,500V
Packing PCBs in foam-lined box
5,000V
11,000V
21,000V
Walking across vinyl floor
Motions of bench worker
NOTE: 700V can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent damage to
electric components and accessories.
• Transport products in static-safe containers, such as tubes, bags, or boxes to avoid hand contact.
• Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
• Place items on a grounded surface before removing them from their container.
• When handling or touching a sensitive component or assembly, ground yourself by touching the
chassis.
• Avoid contact with pins, leads, or circuitry.
• Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Service Considerations
75
Removal and Replacement
Procedures
• Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
• Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide a proper ground, wear the strap against bare skin. The ground cord must be connected
and fit snugly into the banana plug connector on the grounding mat or workstation.
• Heel straps, toe straps, and boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of one-megohm ± 10% resistance between the operator and ground.
Table 4-17
Static Shielding Protection Levels
Method
Voltage
Antistatic plastic
1,500
Carbon-loaded plastic
7,500
Metallized laminate
15,000
Grounding the Work Area
To prevent static damage at the work area:
• Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
• Use static-dissipative mats, foot straps, or air ionizers to give added protection.
• Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
• Turn off power and input signals before inserting and removing connectors or test equipment.
• Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
• Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
• Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
• Antistatic tape
• Antistatic smocks, aprons, or sleeve protectors
• Conductive bins and other assembly or soldering aids
• Conductive foam
• Conductive tabletop workstations with ground cord of one-megohm ± 10% resistance
• Static-dissipative table or floor mats with hard tie to ground
• Field service kits
• Static awareness labels
• Wrist straps and footwear straps providing one-megohm ± 10% resistance
• Material handling packages
• Conductive plastic bags
76
Removal and Replacement Procedures
• Conductive plastic tubes
• Conductive tote boxes
• Opaque shielding bags
• Transparent metallized shielding bags
• Transparent shielding tubes
Tools and Software Requirements
• Torx T-15 screwdriver or flat-bladed screwdriver
• Diagnostics software
Screws
The screws used in the workstation are not interchangeable. They might have standard or metric threads
and might be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the
removed part, then returned to their proper locations.
Special Handling of Components
The following components require special handling when servicing the workstation.
Cables and Connectors
Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the
cables during insertion or removal from the connector. Handle cables by the connector or pull strap
whenever possible. In all cases, avoid bending or twisting the cables, and be sure that the cables are
routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
CAUTION: When servicing this workstation, be sure that cables are placed in their proper location
during the reassembly process. Improper cable placement can damage the workstation.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.
• Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective
packaging until they are actually mounted in the workstation.
• Avoid dropping drives from any height onto any surface.
• If you are inserting or removing a hard drive, turn off the workstation. Do not remove a hard drive
while the workstation is on or in Standby mode.
• Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector. For more information about preventing electrostatic damage, refer to
“Electrostatic Discharge Information” on page 75.
Service Considerations
77
Removal and Replacement
Procedures
• If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”
• Do not use excessive force when inserting a drive.
• Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
Lithium Coin Cell Battery
The battery that comes with the workstation provides power to the real-time clock and has a minimum
lifetime of about three years.
For instructions on battery removal and replacement, see the “Battery” section on page 105.
WARNING! This workstation contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in
water or fire, or expose it to temperatures higher than 140 F (60 C).
Batterij niet
weggooien,
maar inleveren
als KCA.
78
CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste.
Removal and Replacement Procedures
Pre-Disassembly Procedures
Before servicing the workstation:
1. Close any open software applications.
2. Remove any diskette or compact disc from the workstation.
3. Exit the operating system.
4. Turn off the workstation and any peripheral devices that are connected to it.
5. Remove/disengage any security devices that prohibit opening the workstation.
CAUTION: Turn off the workstation before disconnecting any cables.
CAUTION: The cooling fan is off only when the workstation is turned off or the power cable has been
disconnected. The cooling fan is always on when the workstation is in the “On,” “Standby,” or “Suspend”
modes. You must disconnect the power cord from the power source before opening the workstation to
prevent system board or component damage.
6. Disconnect the power cord from the electrical outlet and then from the workstation.
Removal and Replacement
Procedures
7. Disconnect all peripheral device cables from the workstation.
Pre-Disassembly Procedures
79
System Board
This section provides additional information about the system board.
• “System Board Components” on page 80
• “System Board Architecture” on page 81
System Board Components
The following illustration shows the system board connectors and sockets on the HP xw9300 Workstation.
Table 4-18
System Board Components
1
Memory module pairs
13 Hard disk activity LED
25 CD audio
2
Processor 0 fan
14 Internal SCSI (Channel 1)
26 Battery
3
Processor 0
15 Password jumper
27 PCI-X 133
4
CPU0/1 power connector
16 Serial ATA ports 2 (left) and 3
(right)
28 PCI-X 100
5
Main power
17 Front panel USB
29 PCI Express x16
6
Clear CMOS button
18 PCI-X 133 slot speed
30 Rear chassis fan
7
Boot block jumper
19 PCI-X 100 slot speed
31 PCI
8
External SCSI (Channel 0)
20 Front control panel
32 PCI Express x16
9
Diskette drive
21 Front IEEE 1394
33 Processor 1
10
Serial ATA ports 0 (top) and 1
(bottom)
22
11
Primary IDE*
23 Front panel
12
Front chassis fan
24 Auxiliary audio
Trusted Platform Module
*The Primary IDE connector is only used for optical drives.
80
Removal and Replacement Procedures
34 Processor 1 fan
System Board Architecture
Removal and Replacement
Procedures
The following illustration shows the HP xw9300 Workstation block diagram.
System Board
81
Removal and Replacement of Components
This section discusses the procedures necessary to remove and install various hardware components on
your workstation. Review the safety and precautions and “Service Considerations” on page 74, as well as
the Safety and Regulatory Guide, before servicing or upgrading your system.
1. Read all safety information and precautions.
2. Locate and clear a suitable work area.
3. Shut down the system and remove power from the unit.
4. Gather your tools.
5. Service your unit.
6. Restore power to your unit.
82
Removal and Replacement Procedures
Disassembly Order
Use the following table to determine the sequence in which to remove the major components.
Pre-Disassembly
(page 79)
Locks (page 84)
Access Panel (page 86)
Hood sensor (page 88)
Front Bezel (page 87)
Front Panel I/O Device Assembly
(page 89)
Power Button and Front
Speaker (page 90)
Optical Drive (page 107)
Diskette Drive (page 109)
Bezel Blanks (page 87)
Power Supply (page 91)
Memory Duct (page 92)
System Fan (page 93)
Memory (page 94)
Front Fan (page 103)
Battery (page 105)
Hard Drive (page 111)
CPU Heatsink (page 116)
Processor (page 127)
PCI Card Support (page 98)
PCI or PCI Express card (page 100)
Removal and Replacement
Procedures
System Board
(page 129)
Removal and Replacement of Components
83
Security Lock (Optional)
If a security lock is installed, remove it before servicing the unit. To remove the security lock, unlock it and
slide it out of the padlock loop as shown in the following image.
Cable Lock (Optional)
If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull
it out of the cable lock slot as shown in the following image.
84
Removal and Replacement Procedures
Universal Chassis Clamp Lock
If a universal chassis clamp lock is installed, remove it before servicing the unit.
To remove the lock:
1. Unlock the device and remove the locking mechanism.
Removal and Replacement
Procedures
2. Remove the screw attaching the lock to the chassis.
Removal and Replacement of Components
85
Access Panel
Before accessing the internal components of the workstation, the access panel must be removed.
To remove the access panel:
WARNING! Before removing the workstation access panel, be sure that the workstation is turned off and
that the power cord is disconnected from the electrical outlet.
1. Disconnect power from the system (page 79) and lay the workstation on its side as shown.
2. If necessary, unlock the access panel (page 84). The keys are on the rear panel.
3. Pull up
1 on the handle and lift off 2 the cover.
To replace the access panel, slide the cover back on until it snaps into place.
86
Removal and Replacement Procedures
Front Bezel
To remove the front bezel:
1. Disconnect power from the system (page 79) and open the access panel (page 86).
1 located on the front bezel.
Rotate the front bezel away 2 from the chassis and remove the bezel.
2. Lift up on the three tabs
3.
To replace the front bezel, reverse the previous steps.
Bezel Blanks
To remove the bezel blank:
1. Disconnect power from the system (page 79), open the access panel (page 86), and remove the front
bezel (page 87).
1 and pushing the bezel blank out 2.
Removal and Replacement
Procedures
2. Remove the bezel blank by pushing in on the tabs
To replace the bezel blank, push in on the tabs and push the bezel blank into the bezel.
Removal and Replacement of Components
87
Hood Sensor
To remove the hood sensor:
1. Disconnect power from the system (page 79) and remove the access panel (page 86).
2. Unlatch the plastic snap that secures the cables inside the chassis.
3. Disconnect the white 1x3 hood sensor connector from the in-line connector attached to the front panel
harness.
4. Slide the hood sensor forward, push the hood sensor down, and remove it from the chassis.
CAUTION: Be careful when sliding the hood sensor forward. The hood sensor bracket and the chassis
contain sharp edges that present a safety hazard.
To replace the hood sensor, reverse the previous steps.
88
Removal and Replacement Procedures
Front Panel I/O Device Assembly
To remove the front panel I/O device assembly:
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the
front bezel (page 87).
2. Unlatch the plastic snap that secures the cables inside the chassis and disconnect the front panel I/O
device assembly cables from the system board.
3. Remove the screws that hold the front panel I/O device assembly and bracket to the chassis
remove the screws that hold the front panel I/O device assembly to the bracket 2.
1 and
4. Pull the front panel I/O device assembly out about two inches away from the chassis.
5. Separate the bracket away from the front panel I/O device assembly.
WARNING! The next step requires the removal of cables through the chassis. Some edges on the chassis
might be sharp. Be careful when removing these cables.
6. Slide the front panel cables through the chassis and out the front of the unit.
Removal and Replacement
Procedures
To replace the front panel I/O device assembly, reverse the previous steps.
Removal and Replacement of Components
89
Power Button Assembly and System Speaker
The power button and the system speaker are part of the same assembly.
To remove the power button:
1. Disconnect power from the system (page 79), remove the access panel (page 86), remove the front
bezel (page 87), and remove the front panel I/O device assembly (page 89).
2. Disconnect the power button assembly cable from the system board.
3. Disconnect the speaker wire and the hood sensor from the in-line connectors on the power button
assembly cable.
4. Remove the screw
1 that secures the power button assembly to the chassis.
5. Dislodge the metal clip from the chassis by rocking the power button back and forth. Then slide the
power button assembly 2 out from the front of the chassis.
To remove the speaker:
1. Disconnect the speaker cable from the in-line front panel I/O device assembly cable, if you have not
already done so.
2. Slide the speaker away from the three flanges and remove it from the chassis.
90
Removal and Replacement Procedures
Power Supply
To remove the power supply:
1. Disconnect power from the system (page 79) and remove the access panel (page 86).
2. Disconnect the power supply from the system board.
3. Disconnect the power supply cables from the optical drives, diskette drive, hard drives, and graphics
cards (select models only).
4. Remove the four screws
1 from the back panel.
5. Slide the power supply toward the front and lift up
2 to remove it from the chassis.
Removal and Replacement
Procedures
To replace the power supply, reverse the previous steps.
Removal and Replacement of Components
91
Memory Duct
To remove the memory duct:
1. Disconnect power from the system (page 79) and remove the access panel (page 86).
2. Press in to unlatch the plastic clip
92
Removal and Replacement Procedures
1 and pull the duct away from the fan 2.
System Fan
To remove the system fan:
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the
memory duct (page 92).
1 from the system board.
Press in on the ribbed portion of the fan housing 2, rotate the fan housing down 3, and lift it out of
2. Disconnect the fan plug
3.
the chassis.
To replace the system fan, reverse the previous steps.
Removal and Replacement
Procedures
CAUTION: When replacing the system fan, be sure that the fan is situated so that the airflow direction
arrow is pointing toward the back of the chassis. To see the airflow direction arrow, you must remove the
fan from the fan holder.
Removal and Replacement of Components
93
Memory
Memory Module Features
• Contains 8 memory slots for DIMMS
• Supports 512MB, 1GB, and 2GB pairs
• Supports 1GB minimum configuration (2 x 512 DIMM)
• Supports 16GB maximum configuration (8GB maximum on Windows and 16GB maximum on Linux)
• Supports dual-channel DIMMs
Memory Module Requirements
• Use only industry-standard, registered, PC-3200 DIMMs
• Match DIMM pairs by size and type
• No support for unbuffered memory
To remove a memory module:
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the
memory duct (page 92).
CAUTION: To ensure that memory modules are not damaged during removal or installation, power off
the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of
the power supply turns off before removing memory. If you do not unplug the power cord while installing
memory, your memory modules might be damaged and the system will not recognize the memory
changes.
2. Gently push outwards on the socket levers
3. Lift the DIMM
94
1.
2 straight up and remove it from the unit.
Removal and Replacement Procedures
To install a memory module:
CAUTION: HP only ships DIMMs that are electrically and thermally compatible with this product.
Because third-party DIMMs might not be electrically or thermally compatible, they are not supported
by HP.
NOTE: DIMMs and their sockets are keyed for proper installation. Be sure these guides line up when
installing a DIMM.
Loading Order for Single Processor Configurations
Use the following image as a guide for installing memory in single processor configurations only. You must
install memory modules in valid configurations:
1 (blue sockets)
Install the second DIMM pair in socket set 3 (black sockets)
• Install the first DIMM pair in socket set
•
Loading Order for Dual Processor Configurations
Use the following image as a guide for installing memory in dual processor configurations only. You must
load memory modules in valid configurations:
1 (blue sockets)
Install the second DIMM pair in socket set 2 (blue sockets)
Install the next two DIMM pairs in socket sets 3 and 4 (black sockets)
•
•
Removal and Replacement
Procedures
• Install the first DIMM pair in socket set
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the
memory duct (page 92).
2. Gently push outwards on the socket levers.
Removal and Replacement of Components
95
3. Lower the DIMM straight down and be sure the socket levers secure the module into place.
96
Removal and Replacement Procedures
Peripheral Component Interconnect (PCI) Slots
The section contains information on the following topics:
• “PCI Slot Types” on page 97
• “PCI Card Support” on page 98
• “PCI Express” on page 99
• “PCI or PCI-X” on page 101
PCI Slot Types
Table 4-19
PCI Slot Types
Slot
Type
Slot
Type
1
PCI Express x16
4
PCI-X 100**
2
PCI
5
PCI-X 100**
3
PCI Express x16*
6
PCI-X 133***
Removal and Replacement
Procedures
*PCI Express slot is only active in the dual-processor configuration (item 3 only). This slot cannot be used in a singleprocessor configuration.
**To limit operation to a maximum of 66MHz, install the jumper on both pins of J92 (see “PCI-X 100 slot speed” on
page 80).
***To limit operation to a maximum of 100MHz, install the jumper on both pins of J96 (see “PCI-X 133 slot speed”
on page 80).
Removal and Replacement of Components
97
PCI Card Support
For added protection, some cards have PCI holders installed to prevent movement during shipping.
To remove the card support:
1. Disconnect power from the system (page 79) and remove the access panel (page 86).
2. For short or tall PCI cards, lift up on the holder arm
the holder and rotate it 3 out of the chassis.
1 with one hand and press in on the sides 2 of
To install card support:
1. Disconnect power from the system (page 79) and remove the access panel (page 86).
2. For short or tall PCI cards, attach the lips of the support arm 1 under the slots on the rear of the
chassis, then rotate the card support down until the black part of the arm 2 supports the card.
98
Removal and Replacement Procedures
PCI Express
PCI Express, a new hardware interconnect standard (for example, I/O slots), is a point-to-point
architecture and uses a serial data transmission protocol. A single PCI Express lane consists of four wires
and is capable of transmitting 250MB in a single direction or 500MB in both directions simultaneously.
This bandwidth is not affected by what is happening on other PCI Express buses or legacy PCI/PCI-X
buses (provided that total bandwidth can be handled by the CPU and the memory subsystem). The
transmission protocol is similar to what is used for a LAN connection and contains error correction and
detection, packet addressing, and other network features.
PCI Express improves system attributes. PCI Express enables a low-power, scalable, high-bandwidth
communication path with a small number of connections (wires) compared to traditional parallel interfaces
(for example, PCI).
The PCI Express I/O slots can support other PCI Express cards with lesser bus bandwidth than what is
physically defined for the slot. Use the following table to determine compatibility.
NOTE: The HP xw9300 Workstation contains two PCI Express x16 slots. PCI Express slot three (see
illustration “PCI Slot Types” on page 97 is only active in the dual-processor configuration. This slot cannot
be used in a single-processor configuration.
Table 4-20
PCI Express Compatibility Matrix for HP xw9300 Workstation
PCI Express x1 Card
Y
PCI Express x4 Card
Y
PCI Express x8 Card
Y
PCI Express x16 Card
Y
Removal and Replacement
Procedures
PCI Express x16 Slot
Removal and Replacement of Components
99
To remove a PCI Express card:
1. Disconnect power from the system (page 79), remove the access panel (page 86) and remove the PCI
card support (page 98), if installed.
1 by first pressing down and then up.
Remove the power supply cable 2, if installed, and press in on the “hockey stick” lever 3 while lifting
the card 4 out of the chassis. Store the card in an anti-static bag.
2. Lift the PCI levers
3.
4. Install a PCI slot cover and close the PCI levers. If the PCI levers do not close, be sure all cards are
properly seated and then try again.
To install a PCI Express card:
1. Disconnect power from the system (page 79), remove the access panel (page 86) and remove the PCI
card support (page 98), if installed.
1 by first pressing down and then up.
Remove the PCI slot cover 2.
Lower the PCI Express 3 card into the chassis. Verify that the keyed components of the card align with
2. Lift the PCI levers
3.
4.
the socket.
5. If required, plug in the power supply cable
6. Close the PCI levers
4.
5. If the PCI levers do not close, be sure all cards are properly seated.
100 Removal and Replacement Procedures
PCI or PCI-X
NOTE: The following illustration shows a PCI card being removed from a PCI slot. A PCI-X card is
removed from a PCI-X slot.
To remove a PCI or PCI-X card:
1. Disconnect power from the system (page 79), remove the access panel (page 86) and remove the PCI
card support (page 98), if installed.
1 by first pressing down and then up.
Lift the PCI card 2 out of the chassis. Store the card in an anti-static bag.
2. Lift the PCI levers
3.
Removal and Replacement
Procedures
4. Install a PCI slot cover and close the PCI levers. If the PCI levers do not close, be sure all cards are
properly seated and then try again.
Removal and Replacement of Components 101
NOTE: The following illustration shows a PCI card being installed in a PCI slot. A PCI-X card must be
installed in a PCI-X slot.
To install a PCI or PCI-X card:
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the PCI
card support (page 98).
1 by first pressing down and then up.
Remove the PCI slot cover 2.
Lower the PCI 3 card into the chassis. Verify that the keyed components of the card align with the
2. Lift the PCI levers
3.
4.
socket.
5. Close the PCI levers
try again.
4. If the PCI levers do not close, be sure all cards are properly seated and then
102 Removal and Replacement Procedures
Front Fan
To remove the front fan:
1. Disconnect power from the system (page 79) and remove the access panel (page 86).
1 from the system board and thread it out of the card guide.
Unsnap the fan housing from the chassis 2 and lift it out of the workstation.
2. Disconnect the header
3.
Removal and Replacement
Procedures
4. Remove the fan from the fan housing by applying outward pressure on the fan housing while pushing
the fan out of the housing.
Removal and Replacement of Components 103
To replace the front fan:
1. Attach the fan to the fan housing as shown in the previous illustration.
2. Lower the fan holder 1 into the chassis and snap it into place. Be sure that the airflow direction arrow
on the side of the fan faces the rear of the chassis.
3. Plug the header
2 into the red connector on the system board.
104 Removal and Replacement Procedures
Battery
CAUTION: Before removing the battery, be sure your CMOS settings are backed up because all CMOS
settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run
the Save to Diskette option from the File menu.
To remove the battery:
1. Disconnect power from the system (page 79) and remove the access panel (page 86).
2. On the system board, press on the release tab of the battery holder
3. Lift the battery straight up
1.
2.
Removal and Replacement
Procedures
To replace the battery, slide the battery back in until it snaps back into place.
Removal and Replacement of Components 105
Power Connections to Drives
For help in identifying power cables, refer to the following information. Route or tie cables so that there is
no possible way for them to interfere with the CPU heatsink fans.
106 Removal and Replacement Procedures
Optical Drive
To remove an optical drive:
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the
front bezel (page 87).
2. Disconnect the audio 1, data 2, and power 3 cables from the drive. The connector colors might be
different than illustrated.
NOTE:
The audio cable is only required for Linux-based systems.
3. Lift the green drivelock release lever
1 and gently slide the drive out 2 of the chassis.
Removal and Replacement
Procedures
4. If not installing another optical drives, replace the bezel blank.
Removal and Replacement of Components 107
To replace an optical drive:
1. Slide the optical drive into the bay until it stops. Lift the green drivelock release lever and push the drive
in a few more inches, then release the lever and slide the drive completely into the bay until the drive is
secured.
CAUTION: Ensure that the optical drive is secure. Failure to do so can cause damage to the drive when
moving the workstation.
2. Connect the power, drive, and audio (if required) cables to the drive and workstation.
NOTE:
The audio cable is only required for Linux-based systems.
108 Removal and Replacement Procedures
Diskette Drive
To remove a diskette drive:
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the
front bezel (page 87).
1 and power 2 cables from the back of the diskette drive.
3. While lifting the green drivelock release tab
1, slide the drive forward 2 out of the chassis.
4. Remove the diskette drive by removing the two M3 screws
diskette drive 2 from the bracket.
1 in the rearmost holes and sliding the
Removal and Replacement
Procedures
2. Disconnect the data
Removal and Replacement of Components 109
To replace a diskette drive:
1. Slide the diskette drive into the bracket and secure with two M3 screws in the rearmost holes.
2. Slide the optical drive into the bay until it stops. Lift the green drivelock release lever and push the drive
in a few more inches, then release the lever and slide the drive completely into the bay until the drive is
secured.
3. Connect the data cable to the diskette drive 1 and to the system board 2. Route the data cable
between the system board and the hard drive cage. Your cable might look different than the one
shown.
CAUTION: The cable must stay between the system board and the hard drive cage. It might be necessary
to push the cable down so that it catches on the system board. This routing method is important because
you do not want to interfere with the CPU heatsink fans or block airflow.
4. Connect the power cable to the diskette drive.
110 Removal and Replacement Procedures
Hard Disk Drive
For more information on SATA hard drives and the SATA RAID configuration, see “SATA Devices” on
page 177.
To remove a hard drive:
1. Disconnect power from the system (page 79) and remove the access panel (page 86).
1 and power 2 cables from the hard drive.
Squeeze the green drivelock release tabs 3 and slide the hard drive out 4 of the chassis.
2. Disconnect the data
3.
Installing a SCSI Hard Drive
For more information on SCSI hard drives, see “SCSI Devices” on page 171.
Before installing a SCSI hard drive on your system, you must give the hard drive a unique SCSI ID.
All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device that is installed. The reserved
and available SCSI ID numbers are displayed in the following list:
• 0 is reserved for the primary hard drive (not reserved for the primary hard drive on Linux).
• 7 is reserved for the SCSI controller.
• 1 through 6 and 8 through 15 are available for all other SCSI devices.
When 0 is used for the primary hard drive, set the second hard drive to 1, the third to 2, and so on.
For example, if the drive must be set to 3, the drive might show that the 4 ID bits are at the far left of the
connector (ID0, ID1, ID2, and ID3), then using the jumpers provided, cover the pins to set the SCSI ID.
After you have given the hard drive a unique SCSI ID, you can install the hard drive into your system.
1. Disconnect power from the system (page 79) and remove the access panel (page 86).
2. Select a drive bay in which to install the drive.
3. Squeeze the green tabs of the rail assembly and slide the rails out of the empty bay.
Removal and Replacement of Components 111
Removal and Replacement
Procedures
To set the SCSI ID on a drive, see the instructions on top/back of the hard drive for the correct jumper
settings. The drive probably displays a diagram of the jumper block. This diagram shows you which blocks
to cover with your jumper to get the desired ID.
4. Attach the rails to the hard drive by first inserting the hard drive rail assembly pins into one side of the
hard drive screw holes. Next, gently flex open the opposite side of the hard drive rail assembly and
insert the remaining pins into the holes in the hard drive. If installing the hard drive into bay 5, skip this
step.
5. Push the drive into the selected bay until it snaps into place. Then attach the power and SCSI cable to
the drive.
NOTE: If installing a hard drive into bay 5, lay the workstation on its side and remove the three drive
screws that are located near bay 5. Insert the drive into bay 5 and align the holes in the bottom of the
hard drive with the screw holes at the base of the chassis. Insert the screws through the base and tighten
the hard drive to the chassis.
112 Removal and Replacement Procedures
Removal and Replacement
Procedures
6. Connect the data cable to the internal SCSI connector on the system board.
Removal and Replacement of Components 113
Installing an External SCSI Hard Drive
You can add an external SCSI connector to the on-board SCSI controller.
To install the external connector:
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the PCI
card support (page 98), if installed.
2. Disconnect the optical drive cable and the diskette drive cable, if installed, from the system board.
3. Plug the data cable into the external SCSI port on the system board and route the cable under the PCI
card guide as shown in the following illustration.
4. Reconnect the optical drive cable and the diskette drive cable, if installed, to the system board.
1 by first pressing down and then up.
Remove the PCI slot cover 2 from closest to the system fan.
Lower the other end of the data cable 3 into the chassis.
Close the PCI levers 4. If the PCI levers do not close, be sure all cards are properly seated.
5. Lift the PCI levers
6.
7.
8.
114 Removal and Replacement Procedures
Installing a SATA Hard Drive
For more information on SATA hard drives and the SATA RAID configuration, see “SATA Devices” on
page 177.
To install one to four SATA drives:
1. Disconnect power from the system (page 79) and remove the access panel (page 86).
2. Select a drive bay in which to install the drive. Squeeze the green tabs and slide the rails out of the
empty bay.
3. Attach the rails to the hard drive by aligning the notches with the holes and squeezing it into place
(see image on page 112).
4. Push the drive into the selected bay until it snaps into place (see page 112 for image of SCSI drive
being pushed into drive bay).
5. Connect the data cable to the serial ATA ports:
• Connect SATA0 to the top port on item
1.
• Connect SATA1 to the bottom port on item
• Connect SATA2 to the left port on item
1.
2.
• Connect SATA3 to the right port on item
2.
6. Connect the power cable to the drives.
To install more than four SATA hard drives:
NOTE: If installing more than four SATA hard drives, you must install a SATA controller card and use hard
drive bay five.
1. Lay the workstation on its side with the system board facing up.
2. Insert the drive into bay 5 and align the holes in the bottom of the hard drive with the screw holes at
the base of the chassis.
3. Insert the screws through the base and tighten the hard drive to the chassis.
5. Insert a SATA controller card into an available PCI expansion slot (page 101).
6. Connect the other end of the SATA cable to the SATA controller card.
7. Connect one end of the hard drive LED cable to the SATA card and the other end to the system board
(see correct location on page 80).
Removal and Replacement of Components 115
Removal and Replacement
Procedures
4. Attach the power and data cable to the drive.
CPU Heatsink
The HP Workstation ships with more than one type of heatsink. Use the directions that best match your
heatsink.
CPU Heatsink A
To remove the CPU heatsink:
1. Turn on the workstation and enter Computer Setup (F10) (page 44). Let the workstation run in this
mode for five minutes.
This action warms the thermal interface material between the CPU heatsink and processor so that the
thermal bond loosens and can more easily be broken.
CAUTION: If you remove the CPU heatsink while the thermal pad is cold, you could lift the processor out
of the socket, even if the socket is closed. This could damage the processor and the processor socket.
NOTE:
Windows in idle state does not provide sufficient heat to warm the compound.
2. After warming the thermal interface, quickly shut down the system, disconnect power from the system
(page 79) and remove the access panel (page 86).
3. Remove the CPU airflow duct by lifting up on the tabs 1 and rotating the duct away 2 from the CPU
heatsinks.
NOTE:
If a memory duct is installed, remove it first.
NOTE:
The CPU airflow duct is only required when two processors are installed.
116 Removal and Replacement Procedures
4. Disconnect the CPU heatsink cable
5. Rotate the latch lever away
1 from the system board.
2 from the system board.
WARNING! The latch lever is spring loaded and could cause injury. Use caution when rotating the latch
lever away from the system board.
6. On the opposite side where the lever is placed, press down on the metal clamp
until the tab releases from the processor retention frame.
1 (illustration below)
Removal and Replacement
Procedures
7. When the metal clamp releases from the processor retention frame, gently twist 2 the CPU heatsink
left and right about ¼ inch in each direction to break the thermal grease seal between the CPU
heatsink and the processor.
Removal and Replacement of Components 117
8. Rotate the CPU heatsink away 1 from the system board by lifting the side where you released the
metal clamp and rotating the entire CPU heatsink assembly away from the processor retention frame.
9. When you have rotated the CPU heatsink assembly about 45 degrees, free the metal clamp 2 that is
under the black tension lever then lift the CPU heatsink up and away from the system board.
10.Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink
and processor.
CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely.
To replace the CPU heatsink:
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the
CPU heatsink (page 116).
2. Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink
and processor. If using a new CPU heatsink, do not clean the fresh thermal interface material.
CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely.
3. Check for proper processor seating in the socket by carefully trying to lift the processor out of the
socket with your fingers. A properly seated processor does not lift out of the socket.
4. Apply thermal grease to center of the processor. If using a new CPU heatsink, remove and discard the
thermal grease protective liner from the bottom of the new CPU heatsink. Also in this case, you do not
have to apply thermal grease to the processor.
NOTE:
Do not touch the exposed thermal grease when handling the CPU heatsink.
118 Removal and Replacement Procedures
5. Hook the metal latch over the plastic frame
1 and rotate the CPU heatsink down 2.
Removal and Replacement
Procedures
6. On the opposite side, clip the metal latch over the plastic frame.
Removal and Replacement of Components 119
1. It will be almost parallel with the sytem board.
Connect the CPU heatsink cable to the white processor fan connector 2.
7. Rotate the latch lever down
8.
CAUTION: If the CPU heatsink cable does not reach the fan connector, you have installed the CPU
heatsink backwards.
9. Lower the CPU airflow duct over the CPU heatsinks until it snaps into place.
NOTE:
The CPU airflow duct is only required when two processors are installed.
NOTE:
If a memory duct was installed previously, install it after installing the CPU airflow duct.
120 Removal and Replacement Procedures
CPU Heatsink B
To remove the CPU heatsink:
1. Turn on the workstation and enter Computer Setup (F10) (page 44). Let the workstation run in this
mode for five minutes.
This action warms the thermal interface material between the CPU heatsink and processor so that the
thermal bond loosens and can more easily be broken.
CAUTION: If you remove the CPU heatsink while the thermal pad is cold, you could lift the processor out
of the socket, even if the socket is closed. This could damage the processor and the processor socket.
NOTE:
Windows in idle state does not provide sufficient heat to warm the compound.
2. After warming the thermal interface, quickly shut down the system, disconnect power from the system
(page 79) and remove the access panel (page 86).
3. Remove the CPU airflow duct by lifting up on the tabs 1 and rotating the duct away 2 from the CPU
heatsinks.
The CPU airflow duct is only required when two processors are installed.
Removal and Replacement
Procedures
NOTE:
Removal and Replacement of Components 121
4. Disconnect the CPU heatsink cable
1 from the system board.
5. Hold down 2 and press in 3 on the latch lever and rotate it up away from the system board to
release the clip from the processor retention frame on the system board.
WARNING! The latch lever is spring loaded and could cause injury. Use caution when rotating the latch
lever away from the system board.
6. On the opposite side where the lever is placed, press down on the metal clamp
until the tab releases from the processor retention frame.
NOTE:
1 (illustration below)
It might be necessary to press down on the metal clamp with a wide-bladed screwdriver.
7. When the metal clamp releases from the processor retention frame, gently twist 2 the CPU heatsink
left and right about ¼ inch in each direction to break the thermal grease seal between the CPU
heatsink and the processor.
122 Removal and Replacement Procedures
8. Rotate the CPU heatsink away 1 from the system board by lifting the side where you released the
metal clamp and rotating the entire CPU heatsink assembly away from the processor retention frame.
9. When you have rotated the CPU heatsink assembly about 45 degrees, free the metal clamp 2 that is
under the black tension lever then lift the CPU heatsink up and away from the system board.
10.Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink
and processor.
CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely.
To replace the CPU heatsink:
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the
CPU heatsink (page 116).
2. Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink
and processor.
CAUTION: Allow the alcohol on the processor and CPU heatsink to dry completely.
3. Check for proper processor seating in the socket by carefully trying to lift the processor out of the
socket with your fingers. A properly seated processor does not lift out of the socket.
4. Apply thermal grease to center of the processor. If using a new CPU heatsink, remove and discard the
thermal grease protective liner from the bottom of the new CPU heatsink.
Do not touch the exposed thermal grease when handling the CPU heatsink.
Removal and Replacement
Procedures
NOTE:
Removal and Replacement of Components 123
5. Hook the metal latch over the plastic frame
1 and rotate the CPU heatsink down 2.
6. On the opposite side, push down on the CPU heatsink to clip the other metal latch over the plastic
frame. If necessary, use a flat-bladed screwdriver to snap the latch over the hook on the plastic frame.
124 Removal and Replacement Procedures
7. Rotate the latch lever down
1 until it snaps to the plastic frame.
8. Connect the CPU heatsink cable to the white processor fan connector
2.
CAUTION: If the CPU heatsink cable does not reach the fan connector, you have installed the CPU
heatsink backwards.
9. Double check and be sure the latch lever is snapped to the plastic frame correctly. The lever must
attach to the plastic frame exactly as shown in the following illustration.
Removal and Replacement
Procedures
CAUTION: If the CPU heatsink is not properly connected, the hardware could become disengaged from
the system board and damage your system.
Removal and Replacement of Components 125
10.Lower the CPU airflow duct over the CPU heatsinks until it snaps into place.
NOTE:
The CPU airflow duct is only required when two processors are installed.
NOTE:
The CPU airflow duct more easily installs if the memory duct is temporarily removed first.
11.Install the front fan (page 103).
126 Removal and Replacement Procedures
Processor
To remove the processor:
1. Disconnect power from the system (page 79), remove the access panel (page 86), and remove the
CPU heatsink (page 116).
2. Raise the processor socket handle fully (the full swing angle of the lever is approximately 90 degrees).
CAUTION: Handle the processor carefully. To avoid bending the processor pins, keep the processor
perfectly flat when removing and storing it.
NOTE: Store the processor in a safe place where it will not be damaged. If you are permanently
removing a second processor, check your OS documentation to determine if you should change any OS
settings to disable multiprocessor support.
Removal and Replacement of Components 127
Removal and Replacement
Procedures
3. Pull the processor straight out of the socket.
To replace the processor:
1. Disconnect power from the system (page 79), remove the access panel (page 86), remove the CPU
heatsink (page 116), and remove the processor (page 127).
2. Raise the processor socket handle fully (the full swing angle of the lever is approximately 90 degrees).
CAUTION: Processor pins are delicate and bend easily. Use extreme care when placing the processor in
the socket.
3. Line up the triangle on the top of the processor with the triangle on the corner of the processor socket
and install the processor into the socket. Ensure that the underside of the processor is level with the top
of the processor socket. Lightly press down on the top of the processor while closing the socket lever.
4. Check for proper processor seating in the socket by carefully trying to lift the processor out of the
socket with your fingers. A properly seated processor does not lift out of the socket.
5. Replace the CPU heatsink (page 116).
128 Removal and Replacement Procedures
System Board
To remove the system board:
1. Disconnect power from the system (page 79), remove the access panel (page 86), remove all plug-in
cards and graphics cards (page 100), remove the memory duct (page 92), remove the CPU heatsinks
airflow duct (page 116), if installed, and remove the system fan assembly (page 93).
2. Disconnect all cabling from the system board.
NOTE: Make note of the cable connections before disconnecting them from the system board. Refer to
“Power Connections to Drives” on page 106 for more information.
1 clockwise to disengage the system board from the chassis.
Push the system board forward and lift it out 2 of the chassis.
3. Turn the green lever
4.
To replace the system board:
1. Insert the system board straight down and make sure all standoffs engage with the keyholes in the
chassis.
NOTE:
Be sure the system board connectors engage correctly with the rear I/O panel.
2. Push back on the board while maintaining downward pressure, so all standoffs remain engaged.
Removal and Replacement
Procedures
3. Turn the green lever counter-clockwise to engage the system board with the chassis.
Removal and Replacement of Components 129
130 Removal and Replacement Procedures
System Diagnostics and
Troubleshooting
System Diagnostics and
Troubleshooting
5
This chapter discusses the tools available for diagnosing and troubleshooting system issues.
• “E-Support” on page 132
• “Troubleshooting Checklist” on page 133
• “LED Color Definitions” on page 134
• “HP Insight Diagnostics Offline Edition” on page 135
• “Diagnostic Light Codes” on page 140
• “Troubleshooting Scenarios and Solutions” on page 142
• “Power On Self Test (POST) and Error Messages” on page 165
131
E-Support
Help & Support Center (HSC) and E-Support
HSC provides online access to technical support information, software updates and downloads,
diagnostic tools, and HP support contact information.
To open HSC from your desktop, click Start > Help and Support.
HSC contains four sections:
• HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for your
product. You can access all related documentation, downloads and updates, tools, and more.
• HP Software & Driver Downloads (requires Internet access)—Links to HP specific software downloads
and updates.
• HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by HP
Instant Support Professional Edition.
• Contact HP for Support—Provides two different options:
• Chat with an expert online (requires Internet access)—Provides a tool to communicate with a
support specialist online through Active Chat.
• Call a support agent—Provides hardware details about the workstation and HP support contact
phone number worldwide.
132 System Diagnostics and Troubleshooting
Before running any of the diagnostic utilities, go through the following checklist to find possible solutions
for workstation or software problems.
• Are the workstation and monitor connected to a working electrical outlet?
• Is the workstation turned on?
• Is the green power light illuminated?
• Is the monitor turned on?
• Is the green monitor light illuminated?
• Turn up the monitor brightness and contrast controls if the monitor is dim.
• Press and hold any key. If the system beeps, then the keyboard is operating correctly.
• Check all cables for loose or incorrect connections.
• Reconfigure the workstation after installing a non-PnP expansion board or other option, such as a
diskette drive.
• Are all of the necessary device drivers installed?
• Have all printer drivers been installed for each application?
• Remove all diskettes and CDs from the drives before you turn on the system.
• Are you running the latest BIOS version, drivers, and software updates?
Troubleshooting Checklist 133
System Diagnostics and
Troubleshooting
Troubleshooting Checklist
LED Color Definitions
An LED light exists on the front panel of your workstation. The following table describes what each color
signifies.
Table 5-21
LED Color Definitions
LED State
LED Color
System Status
Solid
Green
System is on.
Blinking
Green
System is in Standby.
Solid or Blinking
Red
System has error.
None
No light
System is in Hibernate or it is off.
134 System Diagnostics and Troubleshooting
NOTE:
HP Insight Diagnostics is included on CD with some computer models only.
The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the
computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies
the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current
configuration of the computer. From the Survey tab, there is access to several categories of information
about the computer. Other tabs provide additional information, including diagnostic test options and test
results. The information in each screen of the utility can be saved as an HTML file and stored on a diskette
or USB HP Drive Key.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the
system and functioning properly. Running tests is optional but recommended after installing or connecting
a new device.
You should run tests, save the test results, and print them so that you have printed reports available before
placing a call to the Customer Support Center.
NOTE:
Third party devices might not be detected by HP Insight Diagnostics.
Key Features and Benefits
HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the
hardware issues.
In addition to robust management tools, service tools can be invaluable in quickly resolving system
problems. To streamline the service process and resolve problems quickly, it is necessary to have the right
information available at the time that a service call is placed. Before calling, write down the configuration
of the system. Insight Diagnostics helps provide higher system availability. Typical uses of the Insight
Diagnostics are:
• Testing and diagnosing apparent hardware failures
• Documenting system configurations for upgrade planning, standardization, inventory tracking, disaster
recovery, and maintenance
• Sending configuration information to another location for more in-depth analysis
Theory of Operation
Insight Diagnostics Offline Edition operates in offline mode only. The operating system is not running and
software information from the system is not available to the diagnostics.
Offline Survey—displays the current system configuration.
Insight Diagnostics Test—provides the capability to test functionality of all the major hardware
components in the system. The Test feature is designed to be flexible to enable the user to customize test
selections by providing different modes and types of testing.
HP Insight Diagnostics Offline Edition 135
System Diagnostics and
Troubleshooting
HP Insight Diagnostics Offline Edition
Quick Test—provides a predetermined script where a sample of each hardware component is exercised
and requires no user intervention.
Complete Test—provides a predetermined script where each hardware component is fully tested. You
can select Interactive or Unattended tests. This will change the devices tested during the Complete Test.
There are more tests available in the interactive mode, but these require user intervention.
Custom Test—provides the most flexibility in controlling the testing of a system. The Custom Test mode
enables the user to specifically select which devices, tests, and test parameters are run. Users are provided
the ability to select tests that do not require any user interaction through the Interactive and Unattended
tests modes.
Diagnostic Utility on CD
HP Insight Diagnostics is available on the Documentation and Diagnostics CD that was shipped with your
HP Workstation.
To start the diagnostic utility on the Documentation and Diagnostics CD:
1. Insert the Documentation and Diagnostics CD into the workstation.
2. Restart your workstation and press the F9 key when the F10=Setup message appears on the screen.
3. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the CDROM Drive and press Enter. The workstation then boots from the selected non-default device for this
one time.
4. When the system boots, HP Insight Diagnostics launches automatically.
Download the ISO Image
To download the latest diagnostic utility:
1. Visit http://www.hp.com/go/workstationsupport.
2. Select your HP Workstation.
3. Click the download driver and software link.
4. Select your OS.
5. Click the Diagnostic link.
6. Locate HP Insight Diagnostics and click Download.
NOTE:
The downloaded file includes instructions on creating the bootable CD.
User Interface
Navigation
The Insight Diagnostics home page contains the following tabs: Survey, Test, Status, and Log. These
tabs separate the major functions of Insight Diagnostics.
136 System Diagnostics and Troubleshooting
When the Survey tab is selected, the Survey menu displays and enables you to view important system
configuration information. The Summary view limits the amount of data displayed, while the
Advanced view shows all the data in the selected category. Regardless of whether you choose
Advanced or Summary, the following categories of information are available on the Survey menu:
• All—Gives a listing of all categories of information about the computer.
• Overview—Gives you a listing of general information about the computer.
• Architecture—Provides system BIOS and PCI device information.
• Asset Control—Shows asset tag, system serial number, and processor information.
• Communication—Shows information about the computer parallel (LPT) and serial (COM) port
settings, plus USB and network controller information.
• Graphics—Shows information about the graphics controller of the computer.
• Input Devices—Shows information about the keyboard, mouse, and other input devices connected
to the computer.
• Memory—Shows information about all memory in the computer. This includes memory slots on the
system board and any memory modules installed.
• Miscellaneous—Shows information obtained from the computer configuration memory (CMOS),
system management BIOS data, system board data, and diagnostics component information.
• Storage—Shows information about storage media connected to the computer. This list includes all
fixed disks, diskette drives, and optical drives.
• System—Shows information about the system board, processor, chassis, and BIOS, plus internal
speaker and PCI bus information.
• Multimedia—Shows information about the system Audio devices
Test Tab
The Test tab allows you to choose various parts of the system to test. You can also choose the type of test
and testing mode.
There are two test modes to choose from:
• Interactive Mode—Provides maximum control over the testing process. The diagnostic software will
prompt you for input during tests that require your interaction.You may also determine whether the test
passed or failed.
• Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they are
displayed when testing is complete.
The Insight Diagnostics utility provides the capability to test all the major pieces of hardware in the system.
You can select from several types of tests:
• Quick Test—Provides a predetermined script where a sample of each hardware component is
exercised and requires no user intervention.
• Complete Test—Provides a predetermined script where each hardware component is fully tested.
You can select Interactive or Unattended tests. This will change the devices tested during the
Complete Test. There are more tests available in the interactive mode, but these require user
intervention.
• Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test
mode allows the user to specifically select which devices, tests, and test parameters are run. Users are
provided the ability to select tests that do not require any user interaction through the Interactive and
Unattended test modes.
HP Insight Diagnostics Offline Edition 137
System Diagnostics and
Troubleshooting
Survey Tab
To begin testing:
1. Select the Test tab.
2. On the left side of the tab, select the Type of Test to perform (Quick, Complete, or Custom).
3. On the left side of the tab, select the Test Mode (Interactive or Unattended).
4. Select the device to be tested from the drop-down list.
5. Choose how you want the test to be executed, either Number of Loops or Total Test Time. When
choosing to run the test over a specified number of loops, enter the number of loops to perform. If you
desire to have the diagnostic test for a specified time period, enter the amount of time in minutes.
6. Click Begin Testing to start the test. The Status tab, which allows you to monitor the progress of the
test, is automatically displayed during the testing process. When the test is complete, the Status tab
shows whether the device passed or failed.
7. If errors are found, go to the Log tab and click the Error Log to display more detailed information and
recommended actions.
Status Tab
The Status tab displays the status of the selected tests. The type of test executed (for example, Quick,
Complete, Custom) is displayed. The main progress bar displays the percent complete of the current set
of tests. While testing is in progress a Cancel Testing button, which will cancel the test job, is displayed.
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest
button will retest the last set of tests executed. This enables you to re-run the set of tests without having to go
back to the test selection page.
The Status page also shows:
• The devices being tested.
• The tests that are running.
• The overall elapsed time.
• The individual elapsed test times.
• The condition status of each test.
Log Tab
The Log tab contains two logs, a Test Log and an Error Log, each of which can be selected from the left
side of the tab.
The Test Log displays all tests that have been executed, the number of times of execution, the number of
times the test failed, and the time it took to complete the test. The Clear Test Log button will clear the
contents of the Test Log.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the
following columns of information.
• The Description section describes the error that the diagnostic test found.
• The Recommended Repair will give a recommended action that should be performed to resolve the
failed hardware.
• The Failed Count is the number of times the test has failed.
• The Error Code provides a numerical code for the failure.
• The Clear Error Log button will clear the contents of the Error Log.
138 System Diagnostics and Troubleshooting
You can save the information displayed in the HP Insight Diagnostics Status and Log tabs to a diskette or a
USB 2.0 HP Drive Key (64MB or higher). You cannot save to the hard drive. The system will automatically
create an html file that has the same appearance as the information displayed on the screen.
1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys are
not supported.
2. Click Save in the upper-right corner of the tab.
3. Select Save to the floppy or Save to USB key.
4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the
inserted diskette or USB HP Drive Key.
5. Print the information from the storage device used to save it.
NOTE: To exit HP Insight Diagnostics, click Exit in the upper-right corner of the screen then remove the
Documentation and Diagnostics CD from the optical drive.
HP Insight Diagnostics Offline Edition 139
System Diagnostics and
Troubleshooting
Saving and Printing Information in HP Insight Diagnostics
Diagnostic Light Codes
This sections provides an overview of the diagnostic lights that are related to your workstation.
NOTE: The beeps are heard through the on-board piezo speaker and not the chassis speaker. The
blinking lights and beeps repeat for five cycles. After that, only the blinking lights repeat.
Table 5-22
Diagnostic Light Codes
Chassis Indicator Lights
Power LED and Sound Activity Diagnosis and Service Action
None
System does not power on.
Press the power button. If the HDD LED is green:
1. Check that the power supply cables are properly connected to the system board.
2. Remove the expansion cards one at a time.
3. Replace the system board.
Or
Press the power button. If the HDD LED does not illuminate:
1. Check that the unit is plugged into a working AC outlet.
2. Check that the power button harness is properly connected to the in-line front
panel I/O device assembly connector.
3. Check that the power supply cables are properly connected to the system board.
4. Check the power supply functionality.
a. Disconnect the AC power.
b. Remove all internal power supply cables from the system board.
c. Plug in the AC power.
Beeps and blinks RED two
times
•
If the power supply fan spins and the BIST LED lights, the power supply is
functional. Replace the system board.
•
If the power supply fan does not spin or the BIST LED does not light,
replace the power supply.
Thermal shutdown:
1. Ensure the workstation air vents are not blocked and the cooling fans are
running.
2. Press the power button, and see if the fans on the CPU heatsinks spin. If they are
not spinning, ensure the fan cable is plugged into the system board. Ensure the
CPU heatsinks are properly seated.
3. If the CPU heatsinks are plugged in and seated but are not spinning, replace the
CPU heatsinks.
4. Reseat the CPU heatsinks and verify the fan assemblies are properly attached.
Beeps and blinks RED 3 times CPU is not installed:
1. Install CPU.
2. Reseat CPU.
140 System Diagnostics and Troubleshooting
Diagnostic Light Codes (continued)
Chassis Indicator Lights (continued)
Power LED and Sound Activity Diagnosis and Service Action
Beeps and blinks RED 4 times Power supply failure:
1. Locate the faulty device by removing all devices and then reinstalling one at a
time until workstation fails. Replace the device causing the failure. Continue
adding devices to ensure all are functioning properly.
2. Check the power supply functionality.
a. Disconnect AC power.
b. Remove all internal power supply cables from the system board.
c. Plug in AC power.
•
If the power supply fan spins and the BIST LED lights, then the power
supply is functional. Replace the system board.
•
If the power supply fan does not spin or the BIST LED does not light,
replace the power supply.
Beeps and blinks RED 5 times Pre-video memory error:
1. Reseat memory modules.
2. Replace memory modules one at a time to find the faulty module.
3. Replace third-party modules with HP memory.
4. Replace system board.
Beeps and blinks RED 6 times Pre-video graphics card error:
For systems with integrated graphics, replace the system board.
For systems with graphic cards:
1. Reseat the graphics card.
2. Replace the graphics card.
3. Replace the system board.
Beeps and blinks RED 7 times System board failure (ROM detected failure before video).
Replace system board.
Beeps and blinks RED 8 times Invalid ROM based on bad checksum.
1. Reflash the ROM.
2. Replace the system board.
Beeps and blinks RED 9 times System powers on but is unable to boot.
1. Replace the system board.
2. Replace the processor.
Diagnostic Light Codes 141
System Diagnostics and
Troubleshooting
Table 5-22
Troubleshooting Scenarios and Solutions
This section presents an extensive overview of various troubleshooting scenarios and includes possible
solutions for each.
Solving Minor Problems
Table 5-23
Solving Minor Problems
Problem
Cause
Possible Solution
Workstation appears locked Software control of the power
up and does not turn off
switch is not functional.
when the power button is
pressed.
1. Press and hold the power button for at least four
seconds until the workstation turns off.
Workstation will not respond Workstation is in
to USB keyboard or mouse. Standby mode.
Press the power button to resume from Standby mode.
2. Disconnect the electrical plug from outlet.
CAUTION: When attempting to resume from Standby mode, do not hold down the power button for more than four
seconds. Otherwise, the workstation will shut down and you will lose your data.
Workstation seems to be
locked up.
Program in use has stopped
responding to commands.
1. Attempt the normal shutdown procedure.
2. Press the power button for four or more seconds to
turn off the power.
3. Restart the workstation using the power button.
Workstation date and time
display is incorrect.
Real-time clock (RTC) battery
might need to be replaced.
1. For Windows, open the control panel and reset
the date and time.
2. Replace the RTC battery.
Workstation appears to
pause periodically.
Network driver is loaded and
no network connection is
established.
Establish a network connection, or use Computer
Setup or Microsoft Windows Device Manager to
disable the network controller.
Cursor does not move using The Num Lock key
the arrow keys on the
might be on.
keypad.
Press the Num Lock key. The Num Lock key can
be disabled (or enabled) in Computer Setup.
Poor performance is
experienced.
1. Be sure airflow to the workstation is not blocked.
Processor is hot.
2. Be sure the fans are connected and working
properly (some fans only operate when needed).
3. Be sure the CPU heatsink is installed properly.
There is not enough memory.
Add more memory.
Hard drive is full.
Transfer data from the hard drive to create more
space on the hard drive.
142 System Diagnostics and Troubleshooting
Solving Minor Problems
Problem
Cause
Possible Solution
Workstation powered off
automatically and beeps
and blink RED twice.
Processor thermal protection
activated:
1. Be sure workstation air vents are not blocked and
the cooling fan is running.
A fan might be blocked or not 2. Open hood, press power button, and see if the
processor fan spins. If not spinning, be sure the
turning.
fan’s cable is plugged onto the system board
OR
header. Be sure the fan is fully/properly seated or
The CPU heatsink is not
installed.
properly attached to
3. Replace the processor fan.
the processor.
4. Reseat CPU heatsink and verify that the fan
assembly is properly attached.
System does not power on
System is unable to power on.
and the LEDs on the front of
the workstation are not
flashing.
Press and hold the power button for less than four
seconds. If the hard drive LED turns green:
1. Check that the power supply cables are properly
connected to the system board.
2. Remove the expansion cards.
3. Replace the system board.
OR
Press and hold the power button for less than four
seconds. If the hard drive LED does not illuminate:
1. Check that the unit is plugged into a working AC
outlet.
2. Open the access panel and check that the power
button harness is properly connected to the in-line
front panel I/O device assembly connector.
3. Check that the power supply cables are properly
connected to the system board.
4. Check the power supply functionality.
a. Disconnect the AC power.
b. Remove all internal power supply cables from
the system board.
c. Plug in the AC power.
•
If the power supply fan spins and the BIST
LED lights, the power supply is functional,
so replace the system board.
•
If the power supply fan does not spin or
the BIST LED does not light, replace the
power supply.
Troubleshooting Scenarios and Solutions 143
System Diagnostics and
Troubleshooting
Table 5-23
Solving Power Supply Problems
Testing Power Supply
Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still
works.
To test the power supply:
1. Disconnect all internal power supply cables.
2. Plug in the AC power.
• If the green BIST LED on the rear of the workstation is lit AND the fan is spinning, the power supply
is functional.
• If the green BIST LED is not lit OR the fan is not spinning, replace the power supply.
Table 5-24
Power Supply Problems
Problem
Cause
Solution
Power supply shuts down
intermittently.
Power supply fault.
Replace the power supply.
Workstation powered off
automatically and beeps and
blinks RED two times
Processor thermal protection 1. Be sure that the workstation air vents are not
activated:
blocked and the cooling fan is running.
A fan might be blocked or
not turning.
OR
The CPU heatsink assembly
is not properly attached to
the processor.
144 System Diagnostics and Troubleshooting
2. Open the access panel, press the power button,
and see if the fan on the heatsink spins. If the
fan is not spinning, be sure the heatsink cable is
plugged into the system board header. Be sure
the fan is properly seated or installed.
3. Replace the CPU heatsink.
4. Reseat the CPU heatsink and verify that the fan
assembly is properly attached.
Power Supply Problems (continued)
Problem
Cause
Solution
Power LED flashes RED once
every two seconds.
Power failure (power supply 1. Check if a device is causing the problem by
is overloaded).
removing ALL attached devices. Power on the
system. If the system enters the POST,
then power off and replace one device at a time
and repeat this procedure until failure occurs.
Replace the device causing the failure. Continue
adding devices one at a time to ensure all
devices are functioning properly.
2. Check the power supply functionality.
a. Disconnect the AC power.
b. Remove all internal power supply cables
from the system board.
c. Plug in the AC power.
•
•
If the power supply fan spins and the
BIST LED lights, the power supply is
functional, so replace the system board.
If the power supply fan does not spin or
the BIST LED does not light, replace the
power supply.
Troubleshooting Scenarios and Solutions 145
System Diagnostics and
Troubleshooting
Table 5-24
Solving Diskette Problems
Table 5-25
Diskette Problems
Problem
Cause
Solution
Diskette drive light stays on.
Diskette is damaged.
In Windows, open Explorer and select File >
Properties > Tools. Under Error-checking, click
Check Now.
Diskette is incorrectly
inserted.
Remove diskette and reinsert.
Files on diskette are
damaged.
Reload files on new diskette.
Drive cable is not properly
connected.
Reconnect power cable. Be sure that all four pins
are connected.
Cable is loose.
Reseat diskette drive data and power cables.
Drive not found.
Removable drive is not seated Reseat the drive.
properly.
Diskette drive cannot write to a
diskette.
Diskette is not formatted.
Format the diskette.
Diskette is write-protected.
Use another diskette or remove the write
protection.
Writing to the wrong drive.
Check the drive letter in the path statement.
Not enough space is left on
the diskette.
Use another diskette.
Diskette write control is
enabled.
Use Computer Setup to check the storage security
feature disabled settings.
Diskette is damaged.
Replace the damaged disk.
146 System Diagnostics and Troubleshooting
Diskette Problems (continued)
Problem
Cause
Solution
Cannot format diskette.
Invalid media reported.
When formatting a disk in MS-DOS, you might
need to specify diskette capacity. For example, to
format a 1.44-MB diskette, enter the following
command at the MS-DOS prompt:
FORMAT A: /F:1440
A problem has occurred with a
disk transaction.
The directory structure is bad, In Windows, right-click Start > Explore,
or there is a problem with a and select a drive. Select File > Properties >
Tools. Under Error-checking, click Check Now.
file.
Diskette drive cannot read
a diskette.
Diskette is not formatted.
Format the diskette.
You are using the wrong
diskette type for the drive
type.
Check the type of drive that you are using and use
the correct diskette type.
You are reading the wrong
drive.
Check the drive letter in the path statement.
Diskette is damaged.
Replace the diskette with a new one.
“Invalid system disk” message is
displayed.
Cannot Boot from Diskette.
A diskette that does not
When drive activity stops, remove the diskette and
contain the system files
press the Spacebar. The workstation should start
needed to start the
up.
workstation has been inserted
in the drive.
Diskette error has occurred.
Restart the workstation by pressing the power
button.
Diskette is not bootable.
Replace with a bootable diskette.
Diskette boot has been
Run Computer Setup and enable diskette boot in
disabled in Computer Setup. Storage > Boot Order.
Removable media boot has
been disabled in Computer
Setup.
Run Computer Setup and enable Removable
Media Boot in Storage > Storage Options.
Troubleshooting Scenarios and Solutions 147
System Diagnostics and
Troubleshooting
Table 5-25
Solving Hard Drive Problems
Table 5-26
Hard Drive Problems
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad sectors or Use a utility to locate and block usage of bad
has failed.
sectors. If necessary, reformat the hard disk.
Disk transaction problem.
Either the directory structure In Windows, open Explorer, select a drive, and
is bad or there is a problem select File > Properties > Tools. Under Errorwith a file.
checking, click Check Now.
Drive not found (identified).
Loose cable.
Check cable connections.
The system might not have
automatically recognized a
newly installed device.
1. Run Computer Setup.
2. If the system still does not recognize the new
device, check to see if the device is listed within
Computer Setup. If it is listed, the probable
cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
3. If this is a newly installed drive, enter Setup and
try adding a POST delay under Advanced >
Power-On.
Drive’s SATA controller is
Run Computer Setup and enable the SATA
disabled in Computer Setup. controllers in Storage>Storage Options.
Drive’s SCSI controller is
Run Computer Setup and enable the SCSI controllers
disabled in Computer Setup. in Storage>Storage Options.
Drive responds slowly
Run Computer Setup and increase the POST Delay in
immediately after power-up. Advanced > Power-On Options.
Nonsystem disk/NTLDR missing System is trying to start from Remove the diskette from the diskette drive.
message.
a non-bootable diskette.
System files missing or not
properly installed.
1. Insert a bootable system diskette and restart.
2. Verify hard drive is partitioned and formatted.
3. Install system files for the appropriate operating
system, if necessary.
Hard drive boot disabled in Run Computer Setup and enable the hard drive entry
Computer Setup.
in the Storage Options list.
Workstation does not start.
Hard drive is damaged.
148 System Diagnostics and Troubleshooting
Observe the beeps and LED lights on the front of the
workstation. Refer to “Power On Self Test (POST) and
Error Messages” on page 165.
Table 5-27
Display Problems
Problem
Cause
Solution
Blank screen (no video).
The cable connections are
not correct.
Check the cable connections from the monitor to the
workstation and to a working electrical outlet.
The monitor is off.
Switch the monitor to on (LED is on). You might need
to refer to the monitor manual for an explanation of
the LED signals.
Screen blanking utility
installed or energy saver
features enabled.
Press any key or click the mouse button and, if set,
enter your password.
System ROM is bad; system Reflash the ROM using a ROMPaq diskette.
is running in FailSafe Boot
Block mode (indicated by
eight beeps).
Computer is in Standby
mode.
Press the power button to resume from Standby
mode.
CAUTION: When attempting to resume from Standby mode, do not hold down the power button for
more than four seconds. Otherwise, the workstation will shut down and you will lose your data.
Monitor settings in the
1. Restart the workstation and press F8 during
workstation are not
startup when you see “Press F8” in the bottomcompatible with the monitor.
right corner of the screen.
2. Using the keyboard arrow keys, select Enable
VGA Mode and press Enter.
3. In Windows Control Panel, double-click the
Display icon and select the Settings tab.
4. Use the sliding control to reset the resolution.
The display works properly
The display settings in the
during the POST but goes blank OS are incompatible with
when the OS starts.
your graphics card and
monitor.
1. Restart your workstation in VGA mode.
2. After the OS starts, change the display settings
to match those supported by your graphics card
and monitor.
3. Refer to your OS and graphics card
documentation for information on changing
display settings.
Power LED flashes Red six times, Pre-video graphics error.
once every second, followed by
a two second pause, and the
workstation beeps six times.
For systems with a graphics card:
1. Reseat the graphics card.
2. If using PCI Express card with auxiliary power
cable, be sure it is attached.
3. Replace the graphics card.
4. Replace the system board.
Troubleshooting Scenarios and Solutions 149
System Diagnostics and
Troubleshooting
Solving Display Problems
Table 5-27
Display Problems (continued)
Problem
Cause
Monitor does not function
Monitor without energy
properly when used with energy saver capabilities is being
saver features.
used with energy saver
features enabled.
Dim characters.
Check that the graphics cable is securely connected
to the graphics card and the monitor.
If the graphics controller was Install the video drivers included in the upgrade kit.
upgraded, the correct video
drivers might not be loaded.
Monitor is not capable of
displaying requested
resolution.
The picture is broken up, rolls,
jitters, or flashes.
Disable monitor energy saver feature.
The brightness and contrast Adjust the monitor brightness and contrast controls.
controls are not set properly.
Cables are not properly
connected.
Blurry video or requested
resolution cannot be set.
Solution
Change requested resolution.
The monitor connections
1. Be sure the monitor cable is securely connected
might be incomplete or the
to the workstation.
monitor might be incorrectly 2. In a two-monitor system or if another monitor is
adjusted.
in close proximity, be sure the monitors are not
interfering with each other’s electromagnetic
field by moving them apart.
3. Fluorescent lights or fans might be too close to
the monitor.
Monitor must be degaussed. Degauss the monitor.
Vibrating or rattling noise
coming from inside a CRT
monitor when powered on.
Monitor degaussing coil has None. It is normal for the degaussing coil to be
been activated.
activated when the monitor is powered on.
Clicking noise coming from
inside a CRT monitor.
Electronic relays have been None. It is normal for some monitors to make a
activated inside the monitor. clicking noise when turned on and off, when going
in and out of Standby mode, and when changing
resolutions.
High-pitched noise coming from Brightness and contrast
inside a flat panel monitor.
settings are too high.
Lower brightness and contrast settings.
Fuzzy focus; streaking, ghosting,
or shadowing effects; horizontal
scrolling lines; faint vertical bars;
or unable to center the picture
on the screen. (Flat panel
monitors using an analog VGA
input connection only.)
Flat panel monitor’s internal 1. Select the monitor’s Auto-Adjustment option in
digital conversion circuits
the monitor’s on-screen display menu.
might be unable to correctly 2. Go to the HP Support Web site and check for an
interpret the output
updated display driver.
synchronization of the
graphics card.
Certain typed symbols do not
appear correct.
The font you are using does Use the Character Map to locate the and select the
not support that particular
appropriate symbol. Click Start > All
symbol.
Programs > Accessories > System Tools >
Character Map. You can copy the symbol from
the Character Map into a document.
150 System Diagnostics and Troubleshooting
Table 5-28
Audio Problems
Problem
Cause
Sound does not come out of the Software volume control is
speaker or headphones.
turned down.
Solution
Double-click the Speaker icon on the taskbar and
use the volume slider to adjust the volume.
The external speakers are
not turned on.
Turn on the external speakers.
External speakers plugged
into the wrong audio jack.
See the sound card documentation for proper
speaker connection.
Audio cable is not
connected.
Connect the audio cable between the CD or DVDROM drive and the system board.
Digital CD audio is
not enabled.
Enable digital CD audio:
1. Open the Control Panel and select System.
2. On the Hardware tab, click the Device
Manager button.
3. Right-click the CD/DVD device and select
Properties.
4. On the Properties tab, be sure “Enable digital
CD audio for this CD-ROM device” is selected.
Headphones or devices
connected to the line-out
connector mute the internal
speaker.
Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external
speakers.
Volume is muted.
1. Open the Control Panel, click Sound, Speech
and Audio Devices, then click Sounds and
Audio Devices.
2. Deselect the Mute checkbox.
Computer is in Standby
mode.
Press the power button to resume from Standby
mode.
CAUTION: When attempting to resume from Standby mode, do not hold down the power button for
more than four seconds. Otherwise, the workstation will shut down and you will lose your data.
Noise or no sound comes out of
the speakers or headphones.
1. If using digital speakers that have a stereo jack
and want the system to auto-switch to digital,
use a stereo-to-mono adapter to properly
engage the auto-sense feature or use the
multimedia device properties to manually switch
the audio signal from analog to digital.
2. If the headphones have a mono jack, use the
multimedia device properties to switch the
system to analog out.
Troubleshooting Scenarios and Solutions 151
System Diagnostics and
Troubleshooting
Solving Audio Problems
Table 5-28
Audio Problems (continued)
Problem
Cause
Solution
NOTE: If you set digital as the Output Mode, the internal speaker and external analog speakers will no longer
output audio until you switch back to an auto-sense or analog mode.
If you set analog as the Output Mode, external digital speakers will not function until you change the output mode
back to an auto-sense or digital mode.
Sound cuts in and out.
Processor resources are
being used by other open
applications.
Shut down all open processor-intensive applications.
Workstation appears to be
locked up while recording
audio.
The hard disk might be full.
1. Before recording, be sure there is enough free
space on the hard disk.
152 System Diagnostics and Troubleshooting
2. Try recording the audio file in a compressed
format.
Table 5-29
Printer Problems
Problem
Cause
Solution
Printer does not print.
Printer is not turned on and
online.
Turn the printer on and be sure it is online.
Printer is out of paper.
Add paper to printer.
The correct printer driver for 1. Install the correct printer driver for the
the application are not
application.
installed.
2. Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the
printer being used. If the printer works, reload
the printer driver.
If you are on a network, you Make the proper network connections to the printer.
might not have made the
connection to the printer.
Printer might have failed.
Run printer self-test.
Printer does not turn on.
The cables might not be
connected properly.
Reconnect all cables.
Printer prints garbled
information.
The correct printer driver is
not installed.
Install the correct printer driver for the application.
The cables might not be
connected properly.
Reconnect all cables.
Printer memory might be
overloaded.
Reset the printer by turning it off for one minute, then
turn it back on.
Troubleshooting Scenarios and Solutions 153
System Diagnostics and
Troubleshooting
Solving Printer Problems
Solving Keyboard and Mouse Problems
Table 5-30
Keyboard and Mouse Problems
Problem
Cause
Keyboard commands and typing Keyboard connector is not
are not recognized by the
properly connected.
workstation.
Solution
1. Shut down the workstation.
2. Reconnect the keyboard to the back of the
workstation and restart the workstation.
Program in use has stopped Shut down the workstation using the mouse and then
responding to commands.
restart the workstation.
Keyboard needs repairs.
Replace the keyboard.
Keyboard key is stuck down. Remove any debris from the keyboard.
Workstation is in Standby
mode.
Press the power button to resume from Standby
mode.
WARNING! When attempting to resume from Standby mode, do not hold down the power button for
more than four seconds. Otherwise, the workstation will shut down and you will lose your data.
Cursor will not move using the
arrow keys on the keypad.
The Num Lock key
might be on.
Press the Num Lock key. The Num Lock light
should not be on if you want to use the arrow keys.
The Num Lock key can be disabled (or enabled)
in Computer Setup.
Mouse does not respond to
movement or is too slow.
Mouse connector is
1. Shut down the workstation using the keyboard.
not properly plugged into
2. Plug the mouse connector into the PS/2 mouse
the back of the workstation.
connector slot in the workstation and restart the
workstation.
You need to increase mouse 1. In Windows, click Start > Control Panel and
acceleration.
double-click Mouse.
2. Select the Motion tab and adjust the speed.
Program in use has stopped Shut down the workstation using the keyboard and
responding to commands.
then restart the workstation.
Mouse needs repairs.
Replace the mouse.
Workstation is in Standby
mode.
Press the power button to resume from Standby
mode.
CAUTION: When attempting to resume from Standby mode, do not hold down the power button for
more than four seconds. Otherwise, the workstation will shut down and you will lose your data.
Mouse will only move vertically
or horizontally, or movement is
jerky.
Mouse roller ball is dirty.
154 System Diagnostics and Troubleshooting
Remove roller ball cover from the bottom of the
mouse and clean it.
If you are experiencing problems with one of the front panel ports, you might be able to try your device in
the corresponding port on the back side of the computer. If this does not fix the problem, or you must use
the front panel ports, continue troubleshooting.
Some problems in this section are also discussed in other troubleshooting suggestions in this chapter.
Table 5-31
Front Panel Component Problems
Problem
Cause
Solution
A USB device, headphone, or
It is not properly connected. Reconnect the device to the front of the workstation
microphone is not recognized by
and restart the workstation.
the workstation.
The device does not have
power.
If the USB device requires AC power, be sure one
end is connected to the device and one end is
connected to a live outlet.
The correct device driver is
not installed.
1. Install the correct driver for the device.
2. You might need to reboot the workstation.
The cable from the device to If possible, replace the cable.
the computer does not work.
The device is not working.
A USB, audio, and IEEE-1394
devices are not working.
Replace the device.
The internal cables might not 1. Turn off the workstation.
be connected to the system 2. Connect the cables correctly.
board or the PCI card.
A device in the IEEE-1394 port is Cables of new external
not responsive.
device are loose or power
cables are unplugged.
The power switch on the
device is not turned on.
Be sure that all cables are properly and securely
connected.
Turn off the workstation, turn on the external device,
then turn on the workstation to integrate the device
with the workstation system.
Troubleshooting Scenarios and Solutions 155
System Diagnostics and
Troubleshooting
Solving Front Panel Component Problems
Solving Hardware Installation Problems
You might need to reconfigure the workstation when you add or remove hardware, such as an additional
diskette drive. If you install a PnP device, Windows XP automatically recognizes the device and configures
the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing
installation of the new hardware. In Windows XP, use the Add Hardware Wizard and follow the on-screen
instructions.
Table 5-32
Hardware Installation Problems
Problem
Cause
A new device is not recognized Device is not seated or
as part of the system.
connected properly.
Cables of new external
device are loose or power
cables are unplugged.
Solution
Be sure that the device is properly and securely
connected and that pins in the connector are not
bent down.
Be sure that all cables are properly and securely
connected and that pins in the cable or connector
are not bent down.
Power switch of new external Restart the workstation, turn on the external device,
device is not turned on.
then turn on the workstation to integrate the device
with the workstation system.
When the system advised
you of changes to the
configuration, you did not
accept them.
Reboot the workstation and follow the instructions
for accepting the changes.
A PnP board might not
automatically configure
when added if the default
configuration conflicts with
other devices.
Use Windows XP Device Manager to deselect the
automatic settings for the board and choose a basic
configuration that does not cause a resource
conflict. You can also use Computer Setup to
reconfigure or disable devices to resolve the
resource conflict.
Device hardware is not
properly jumpered or
otherwise configured.
Read the device-specific configuration information
and check for incorrect settings or conflicts with
other devices already installed in the system.
Workstation will not start.
Wrong memory modules
1. Review the documentation that came with the
were used in the upgrade or
system to determine if you are using the correct
memory modules were
memory modules and to verify the proper
installed in the wrong
installation.
location.
2. Observe the beeps and LED lights on the front of
the workstation. Refer to “Power On Self Test
(POST) and Error Messages” on page 165 to
determine possible causes.
Beeps and power LED flashes
RED five times.
Memory is installed
incorrectly or is bad.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to isolate the
faulty module.
3. Replace third-party memory with HP memory.
4. Replace the system board.
156 System Diagnostics and Troubleshooting
Hardware Installation Problems (continued)
Problem
Cause
Solution
Beeps and power LED flashes
RED six times.
Video card is not seated
For systems with a graphics card:
properly or is bad, or system 1. Reseat the graphics card.
board is bad.
2. If using PCI Express card with auxiliary power
cable, be sure it is attached.
3. Replace the graphics card.
4. Replace the system board.
Troubleshooting Scenarios and Solutions 157
System Diagnostics and
Troubleshooting
Table 5-32
Solving Network Problems
These guidelines do not discuss the process of debugging the network cabling.
Table 5-33
Network Problems
Problem
Cause
Solution
Wake-on-LAN feature is not
functioning.
Wake-on-LAN is not enabled.
Use the Network control application to enable
Wake-on-LAN.
Network driver does not detect Network controller is disabled. Run Computer Setup and enable network controller.
network controller.
Incorrect network driver.
Network status link light does No active network is detected.
not turn on or it never flashes.
Check the network controller documentation for the
correct driver or obtain the latest driver from the
manufacturer’s Web site.
Check cabling and network equipment for proper
connection.
The network status light should
Network controller is not set up Use the Network control application to verify that
flash when there is network
properly.
the device is working properly.
activity.
Diagnostics reports a failure.
Diagnostics passes, but the
workstation does not
communicate with the
network.
Network driver is not properly
loaded.
Reinstall network drivers.
System cannot autosense the
network.
Disable auto-sensing capabilities and force the
system into the correct operating mode.
The cable is not securely
connected.
Be sure that both ends of the data cable are
securely connected.
The cable is attached to the
incorrect connector.
Be sure that the cable is attached to the correct
connector.
There is a problem with the
cable or a device at the other
end of the cable.
Be sure that the cable and device at the other end
are operating correctly.
Network controller interrupt is
shared with an expansion
board.
Under the Computer Setup Advanced menu,
change the resource settings for the board.
The network controller
is defective.
Replace the NIC.
Network drivers are
not loaded, or driver
parameters do not match
current configuration.
1. Be sure the network drivers are loaded and that
the driver parameters match the configuration
of the network controller.
2. Be sure the correct network client and protocol
is installed.
The network controller is not
Select the Network icon in the Control Panel and
configured for this workstation. configure the network controller.
158 System Diagnostics and Troubleshooting
Network Problems (continued)
Problem
Cause
Solution
Network controller stopped
working when an expansion
board was added to the
workstation.
Network controller interrupt is
shared with an expansion
board.
Under the Computer Setup Advanced menu,
change the resource settings for the board.
The network controller requires Verify that the drivers were not accidentally deleted
drivers.
when the drivers for a new expansion board were
installed.
The expansion board installed
is a network card (NIC) and
conflicts with the embedded
NIC.
Network controller stops
working without apparent
cause.
Under the Computer Setup Advanced menu,
change the resource settings for the board.
The files containing the network Reinstall the network drivers, using the Restore Plus!
drivers are corrupted.
CD.
The cable is not securely
connected.
Be sure that both ends of the cable are securely
attached to the correct devices.
The network controller is
defective.
Replace the NIC.
New network card will not
boot.
New network card might be
Install a working, industry-standard NIC, or change
defective or might not meet
the boot sequence to boot from another source.
industry-standard specifications.
Cannot connect to network
server when attempting
Remote System Installation.
The network controller is not
configured properly.
Verify Network Connectivity, that a DHCP Server is
present, and that the Remote System Installation
Server contains the NIC drivers for your NIC.
System setup utility reports
unprogrammed EEPROM.
Unprogrammed EEPROM.
Flash the ROM. See “ROM Flash” on page 59.
Troubleshooting Scenarios and Solutions 159
System Diagnostics and
Troubleshooting
Table 5-33
Solving Memory Problems
CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
memory. Otherwise, the system will not boot the operating system.
Table 5-34
Memory Problems
Problem
Cause
Solution
System will not boot or does not Memory module is not the
Replace module with the correct industry-standard
function properly after installing correct type or speed or the device for the workstation.
additional memory modules.
new memory module is not
seated properly.
On some models, ECC and non-ECC memory
modules cannot be mixed.
Out of memory error.
Memory configuration might Use the Device Manager to check memory
not be set up correctly.
configuration.
You have run out of memory Check the application documentation to determine
to run the application.
the memory requirements.
Memory count during POST is
wrong.
The memory modules might
not be installed correctly.
Insufficient memory error during Too many Terminate and
operation.
Stay Resident programs
(TSRs) are installed.
Check that the memory modules have been installed
correctly and that proper modules are used.
Delete any TSRs that you do not need.
You have run out of memory Check the memory requirements for the application
for the application.
or add more memory to the workstation.
Beeps and power LED flashes
RED five times.
Memory is installed
incorrectly or is bad.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to isolate the
faulty module.
3. Replace third-party memory with HP memory.
4. Replace the system board.
More than 2GB of RAM is
installed, yet the 32-bit OS only
sees 2GB.
Memory remapping is
enabled.
A total of 4GB of RAM is
installed, yet the 32-bit OS only
sees about 3GB.
A 32-bit OS is limited by
Your options are limited. You might try using a video
4GB of address space, and card that uses less on-board memory.
some of space is used by
I/O devices.
A 64-bit OS does not see all
installed memory.
Memory remapping is
disabled.
160 System Diagnostics and Troubleshooting
Enter Computer Setup (F10) and disable memory
remapping: Advanced > Chipset/Memory.
Enter Computer Setup (F10) and enable memory
remapping: Advanced > Chipset/Memory.
.
Table 5-35
Processor Problems
Problem
Cause
Solution
Poor performance is
experienced.
Processor is hot.
1. Be sure the airflow to the workstation is not
blocked.
2. Be sure the fans are connected and working
properly (some fans only operate when needed).
3. Be sure the CPU heatsink is installed properly.
Power LED is RED and stays on. Processor is not seated
properly or not installed.
1. Check to see that the processor is present.
2. Reseat the processor.
Troubleshooting Scenarios and Solutions 161
System Diagnostics and
Troubleshooting
Solving Processor Problems
Solving CD-ROM and DVD Problems
Table 5-36
CD-ROM and DVD Problems
Problem
Cause
System will not boot from CDROM or DVD drive.
The CD-ROM or DVD boot is Run the Computer Setup utility and enable booting
not enabled through the
to removable media and verify boot order settings.
Computer Setup utility.
Non-bootable CD in drive.
CD-ROM or DVD devices are not Drive is not connected
detected or driver is not loaded. properly or not properly
configured.
Movie will not play in the DVD
drive.
Solution
Try a bootable CD in the drive.
1. Reconnect power and data cables to the drive.
2. Install correct device driver.
Movie might be regionalized See the documentation that came with the DVD
for a different country.
drive.
Decoder software is not
installed.
Cannot eject compact disc (tray- Disc not properly seated in
load unit).
the drive.
Install decoder software.
1. Shut down the workstation and insert a thin
metal rod into the emergency eject hole and
push firmly.
2. Slowly pull the tray out from the drive until the
tray is fully extended, then remove the disc.
CD-ROM, CD-RW, DVD-ROM, or CD has been inserted upside
DVD-R/RW drive cannot read a down.
disc or takes too long to start.
The DVD-ROM drive takes
longer to start because it has
to determine the type of
media played, such as audio
or video.
Re-insert the CD with the label facing up.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the
disc still does not start, read the other solutions listed
for this topic.
CD or DVD disc is dirty.
Clean CD or DVD with a CD cleaning kit.
Windows does not detect
the CD-ROM or DVD-ROM
drive.
1. Use Device Manager to remove or uninstall the
device in question.
Recording audio CDs is difficult Wrong or poor quality
or impossible.
media type.
2. Restart the workstation and let Windows detect
the device.
1. Try using a slower recording speed.
2. Verify that you are using the correct media for
the drive.
3. Try a different brand of media. Quality varies
widely between manufacturers.
162 System Diagnostics and Troubleshooting
Table 5-37
Internet Access Problems
Problem
Cause
Unable to connect to the
Internet.
Internet Service Provider (ISP) Verify Internet settings or contact the ISP for
account is not set up
assistance.
properly.
Cannot automatically launch
Internet programs.
Solution
Modem is not set up
properly.
Reconnect the modem. Verify the connections are
correct using the quick setup documentation.
Web browser is not set up
properly.
Verify that the Web browser is installed and set up
to work with your ISP.
Cable/DSL modem is not
plugged in.
Plug in cable/DSL modem. You should see a
“power” LED light on the front of the cable/DSL
modem.
Cable/DSL service is not
available or has been
interrupted due to bad
weather.
Try connecting to the Internet at a later time or
contact your ISP. (If the cable/DSL service is
connected, the “cable” LED light on the front of the
cable/DSL modem will be on.)
The network cable is
disconnected.
Connect the network cable between the cable
modem and the workstation’s RJ-45 connector. (If
the connection works, the “PC” LED light on the front
of the cable/DSL modem will be on.)
IP address is not configured
properly.
Contact the ISP for the correct IP address.
Cookies are corrupted.
In Windows, open the Control Panel and doubleclick Internet Options. On the General tab, click
the Delete Cookies button.
You must log on to the ISP
before some programs will
start.
Log on to the ISP and launch the desired program.
Troubleshooting Scenarios and Solutions 163
System Diagnostics and
Troubleshooting
Solving Internet Access Problems
Table 5-37
Internet Access Problems (continued)
Problem
Cause
Solution
Internet takes too long to
download Web sites.
Modem is not set up
properly.
Verify that the correct modem speed and COM port
are selected.
For Windows:
1. Open the Control Panel.
2. Double-click System.
3. Select the Hardware tab.
4. In the Device Manager area, click the Device
Manager button.
5. Double-click Ports (COM & LPT).
6. Right-click the COM port your modem uses, then
click Properties.
7. Under Device status, verify that the modem is
working properly.
8. Under Device usage, verify the modem is
enabled.
9. If there are further problems, click the
Troubleshoot button and follow the on-screen
instructions.
164 System Diagnostics and Troubleshooting
POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible,
visual, or both message occurs if the POST encounters a problem. POST checks the following items to
ensure that the workstation system is functioning properly:
• Keyboard
• Memory modules
• Diskette drives
• All SATA and SCSI mass storage devices
• Processors
• Controllers
NOTE: If the Power-On Password is set, a key icon appears on the screen while POST is running. You
must enter the password before continuing.
Table 5-38
POST Error Messages
Screen Message
Probable Cause
Recommended Action
101—Option ROM Error
System ROM checksum.
Verify the correct ROM.
1. Flash the ROM, if needed.
2. If an expansion card was recently added,
remove it and see if the problem remains.
3. Clear CMOS.
4. If the message disappears, there might be
a problem with the expansion card.
5. Replace the system board.
102—System Board Failure
DMA, timers, etc.
1. Clear CMOS.
2. Remove expansion boards.
3. Replace the system board.
110—Out of Memory for
Option ROMs
Option ROM for a device was
unable to run due to memory
constraints.
Run Computer Setup and disable unneeded
devices from Advanced > Onboard
Devices. Or, disable option ROMs from
Advanced > Device Options.
162—System Options Not
Set
Configuration incorrect. RTC battery 1. Run Computer Setup (F10 Setup).
might need to be replaced.
2. Set the date and time under Control Panel or
in F10 Setup depending on the operating
system.
3. If the problem persists, replace the RTC
battery.
163—Time and Date
Not Set
Invalid time or date in configuration 1. Set the date and time under Control Panel or
memory.
in F10 Setup depending on the operating
system.
RTC (real-time clock) battery might
need to be replaced.
CMOS jumper might not be
properly installed.
2. If the problem persists, replace the RTC
battery.
Power On Self Test (POST) and Error Messages 165
System Diagnostics and
Troubleshooting
Power On Self Test (POST) and Error Messages
Table 5-38
POST Error Messages (continued)
Screen Message
Probable Cause
Recommended Action
164—Memory Size Error
Memory configuration is incorrect.
1. Run Computer Setup (F10 Setup) or
Windows utilities.
2. Be sure memory modules are installed
properly.
3. If third-party memory has been added, test
using HP only memory.
4. Verify proper memory module type.
201—Memory Error
RAM failure.
1. Run Computer Setup (F10 Setup) or
Windows utilities.
2. Be sure that memory modules are installed
correctly.
3. Verify proper memory module type.
4. Remove and replace memory module(s) one
at a time to isolate faulty module.
5. Replace the faulty memory module(s).
6. If error persists after replacing memory
modules, replace the system board.
202—Memory Type
Mismatch
Memory modules do not match
each other.
Replace memory modules with matched sets.
207—ECC Corrected Single Single Bit ECC error.
Bit Errors in Memory
Socket(s) y,y
1. Verify proper memory module type.
212—Failed Processor
1. Reseat the processor in its socket.
Processor has failed to initialize.
2. Try another memory socket.
3. Replace memory module if problem persists.
2. If the processor does not respond, replace it.
213—Incompatible memory A memory module in memory
1. Verify proper memory module type.
Module in memory Socket(s) socket identified in the error
2. Try another memory socket.
X,X, X
message is missing critical SPD
3. Replace memory with a module conforming
information, or is incompatible with
to the SPD standard.
the chipset.
214—DIMM Configuration
Warning
DIMMs not installed correctly (not
paired correctly).
Refer to “Memory” on page 94 for the correct
memory configurations and reseat the DIMMs
accordingly.
215—Memory Mismatch
Warning
There are one or more mismatched Refer to “Memory” on page 94 for the correct
pairs of DIMMs between channel A memory configurations and reseat the DIMMs
and channel B. Some memory has accordingly.
been disabled. Install matching
pairs.
301—Keyboard Error
Keyboard failure.
1. Reconnect keyboard with workstation
turned off.
2. Check connector for bent or missing pins.
3. Be sure that none of the keys are pressed.
4. Replace keyboard.
303—Keyboard Controller
Error
I/O board keyboard controller.
1. Reconnect keyboard with workstation
turned off.
2. Replace the system board.
166 System Diagnostics and Troubleshooting
POST Error Messages (continued)
Screen Message
Probable Cause
Recommended Action
304—Keyboard or System
Unit Error
Keyboard failure.
1. Reconnect the keyboard with workstation
turned off.
2. Be sure that none of the keys are pressed.
3. Replace keyboard.
4. Replace system board.
501—Display Adapter
Failure
Graphics display controller.
1. Reseat the graphics card (if applicable).
2. If using PCI Express card with auxiliary power
cable, be sure it is attached.
3. Clear CMOS.
4. Verify that the monitor is attached and
turned on.
5. Replace the graphics controller.
510—Splash Screen image Splash Screen image has errors.
corrupted
511—CPU0 or CPU1 Fan
not detected
Install latest version of ROMPaq to restore image.
Fan is not connected or might have 1. Reseat fan cable.
malfunctioned.
2. Reseat the fan.
3. Replace the fan.
512—Chassis, rear chassis, Fan is not connected, might have
or front chassis fan not
malfunctioned.
detected
1. Reseat chassis, rear chassis, or front chassis
fan cable.
2. Reseat chassis, rear chassis, or front
chassis fan.
3. Replace chassis, rear chassis, or front
chassis fan.
601—Diskette Controller
Error
Diskette controller circuitry or
diskette drive circuitry incorrect.
1. Run Computer Setup (F10 Setup).
2. Check and replace cables.
3. Clear CMOS.
4. Replace diskette drive.
5. Replace the system board.
605—Diskette Drive Type
Error
Mismatch in drive type.
1. Run Computer Setup (F10 Setup).
2. Disconnect any other diskette controller
devices (tape drives).
3. Clear CMOS.
611—Primary Diskette Port Configuration error.
Address Assignment Conflict
1. Run Computer Setup (F10 Setup).
2. Remove expansion cards.
3. Clear CMOS.
912—Computer Cover Has Access panel has been removed.
Been Removed Since Last
System Start Up
No action required.
917—Front Audio Not
Connected
The front audio cable is not
connected.
Connect front audio cable.
918—Front USB Not
Connected
Front USB is not connected.
Connect front USB cable.
Power On Self Test (POST) and Error Messages 167
System Diagnostics and
Troubleshooting
Table 5-38
Table 5-38
POST Error Messages (continued)
Screen Message
Probable Cause
Recommended Action
940—Extended ROM
signature not found
The signature at the start of the
Run ROMPaq again.
ROM flash is missing. Your firmware
(BIOS) is incomplete.
960—CPU Overtemp
occurred
The ambient temperature could
exceed operating limits
(maximum=95°F), or there are
obstructions to airflow, including
dust build up.
1. Be sure you are not operating the system in
an environment that exceeds 95°F.
2. Disconnect power and open the access
panel.
3. Check that cables are not blocking CPU
heatsink fans or front fan, if installed.
4. Check that there is not excessive dust on
major components.
5. If airflow is acceptable and there is not
excessive dust, the thermal sensing circuitry
has failed on the processors or on the system
board. You must replace the processors,
system board, or both.
1155—Serial Port Address
Conflict Detected
Both external and internal serial
ports are assigned to same IRQ.
1. Remove any Comm port expansion cards.
2. Clear CMOS.
3. Reconfigure card resources and run
Computer Setup (F10 Setup). Run Computer
Setup or Windows utilities.
1720 SMART Hard Drive
Detect Imminent Failure
Hard drive is about to fail. (Some
hard drives have a firmware patch
that will fix an erroneous error
message.)
1. Determine if hard drive is giving correct error
message. Run the Drive Protection System test,
if applicable.
2. Apply firmware patch if applicable
(see http://www.hp.com/support).
3. Back up contents and replace hard drive.
1721—SMART SCSI Hard
Drive detects imminent
failure
Hard drive is about to fail. (Some
hard drives have a firmware patch
that will fix an erroneous error
message.)
1. Determine if hard drive is giving correct error
message. Run the Drive Protection System test
if applicable.
2. Apply firmware patch if applicable (see
http://www.hp.com/support).
3. Back up contents and replace hard drive.
1780—Disk 0 Failure
The drive is not installed correctly or 1. Make sure that any jumpers are set correctly,
has failed.
and that power and drive cables are
connected, both to the drive and the system
board.
2. Verify that the cables are the correct cables
for your computer model.
If this message persists, you might need service
for your workstation.
1781—Disk 1 Failure
The drive is not installed correctly or 1. Make sure that any jumpers are set correctly,
has failed.
and that power and drive cables are
connected, both to the drive and the system
board.
2. Verify that the cables are the correct cables
for your computer model.
If this message persists, you may need service for
your workstation.
168 System Diagnostics and Troubleshooting
POST Error Messages (continued)
Screen Message
Probable Cause
Recommended Action
1782—Disk Controller
Failure
Hard drive circuitry error.
1. Run Computer Setup (F10 Setup).
2. Clear CMOS.
3. Check cable seating/jumper settings.
4. Run hard drive diagnostics.
5. Disconnect additional drives.
6. Run the Drive Protection System test,
if available.
7. Replace the hard drive.
8. Replace the system board.
1790—Disk 0 Error
The drive is not installed correctly or 1. Make sure that any jumpers are set correctly,
has failed.
and that power and drive cables are
connected, both to the drive and the system
board.
2. Verify that the cables are the correct cables
for your computer model.
If this message persists, you might need service
for your workstation.
1791—Disk 1 Error
The drive is not installed correctly or 1. Make sure that any jumpers are set correctly,
has failed.
and that power and drive cables are
connected, both to the drive and the system
board.
2. Verify that the cables are the correct cables
for your computer model.
If this message persists, you might need service
for your workstation.
1792—Secondary Disk
Controller Failure
Hard drive circuitry error.
1. Run Computer Setup (F10 Setup).
2. Clear CMOS.
3. Check cable seating/jumper settings.
4. Run hard drive diagnostics.
5. Disconnect additional drives.
6. Run the Drive Protection System test,
if available.
7. Replace the hard drive.
1793—Secondary
Controller or Disk Failure
Hard drive circuitry error.
1. Run Computer Setup (F10 Setup).
2. Clear CMOS.
3. Check cable seating/jumper settings.
4. Run hard drive diagnostics.
5. Disconnect additional drives.
6. Run the Drive Protection System test,
if available.
7. Replace the hard drive.
1794—Inaccessible devices Devices attached to the primary IDE 1. Run Computer Setup (F10 Setup).
attached to primary IDE
controller are inaccessible while the 2. Select Storage > Storage Options and
controller
SATA controller is set to “Replace
set SATA controller to Add as Separate
Primary IDE Controller” in Setup.
Controller.
Power On Self Test (POST) and Error Messages 169
System Diagnostics and
Troubleshooting
Table 5-38
Table 5-38
POST Error Messages (continued)
Screen Message
Probable Cause
Recommended Action
1800—Temperature Alert
Internal temperature exceeds
specification.
1. Check that workstation air vents are not
blocked and cooling fan is running.
2. Verify processor speed selection.
3. Replace the processor.
4. Replace the system board.
1801—Microcode Patch
Error
Processor not supported by ROM
BIOS.
Upgrade BIOS to proper version.
1802—Processor Not
Supported
The system board does not support Replace the processor with a compatible one.
the processor.
1803—BIOS Update
Needed for Processor
This BIOS revision does not support Install the latest BIOS located at
the installed processor.
http://www.hp.com.
Invalid Electronic Serial
Number
Electronic serial number has
become corrupted.
Run Computer Setup. If Setup already has data in
the field or will not allow the serial number to be
entered, download from http://www.hp.com
and run SP5572.EXE (SNZERO.EXE).
Run Computer Setup and try to enter serial
number under Security, System ID, then save
changes.
ECC Multiple Bit Error
Chipset has detected more than one Replace the memory module.
Detected in Memory Module bad bit in a 64-bit quadword of the
memory array.
Parity Check 2
Parity RAM failure.
170 System Diagnostics and Troubleshooting
Run Computer Setup and Diagnostic utilities.
SCSI Devices A
A SCSI Devices
This appendix provides more information for setting up your SCSI hard drive.
• “SCSI Guidelines” on page 172
• “Using SCSISelect with SCSI Devices” on page 173
• “SMART” on page 174
• “Jumpers” on page 175
171
SCSI Guidelines
When installing and operating SCSI devices, you must follow these guidelines:
• A wide (68-pin) SCSI controller with two channels, one for internal devices and one for external
devices. Five internal SCSI devices are supported.
• If multiple SCSI devices are used, split the devices between Channels A and B for optimum
performance. Cable length for the second channel should not be longer than 18 inches.
CAUTION: Do not route data cables near the air intake to the power supply. Cables routed in this
manner can block the airflow and cause the workstation to overheat.
• All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed. Refer to the
“Jumpers” section on page 175 for more information.
• Every SCSI chain or circuit must be terminated (closed) at both ends. Some system boards have both
ends of the SCSI cable connected to, and terminated by, the system board. Termination can be
accomplished in one of several ways:
• Use a cable with a built-in terminator.
• Use a cable with a terminating resistor plug in the last connector.
• Connect a SCSI device with its termination enabled into the last connector.
• Connect an external SCSI device with its termination enabled to the external SCSI connector on the
rear panel of the workstation.
• Turn on all external SCSI devices before turning on the power to the workstation. This enables the SCSI
controller to recognize the external devices.
172 SCSI Devices
Using SCSISelect with SCSI Devices
NOTE: The onboard LSI SCSI controller on the xw9300 has an “LSI Logic Configuration Utility” that you
access through Ctrl-C when the LSI option ROM is initializing.
• In POST Messages Enabled mode: Press Ctrl+A when the “Press<Ctrl><A> for SCSISelect Utility”
message appears during POST. The utility will only be present if an Adaptec SCSI card is present.
• In POST Messages Disabled mode: When the HP logo screen appears, press any key to exit the logo
screen. Immediately after exiting the logo screen, press Ctrl+A to access the SCSISelect utility. The
utility will only be present if an Adaptec SCSI card is present.
A menu appears with the following options:
• Configure/View Host Adapter Settings
• SCSI Bus Interface Definitions
• Host Adapter SCSI ID
• SCSI Parity Checking
• Host Adapter SCSI Termination
• Additional Options
• Boot Device Options
• SCSI Device Configuration
• Advanced Configuration Options
• SCSI Disk Utilities
• Lists all SCSI devices and SCSI ID numbers
NOTE: For additional information about configuring POST message display status, refer to “Computer
Setup Menu” on page 47.
Using SCSISelect with SCSI Devices 173
SCSI Devices A
The Ultra160 and faster SCSI host adapters include the SCSISelect utility to configure the host adapter and
to run the SCSI disk utilities. To run the SCSISelect utility:
SMART
The SMART SCSI hard drives for HP workstations have built-in drive failure prediction that warns the user
or the network administrator of an impending failure or crash of the hard drive. SMART drives track fault
prediction and failure indication parameters, such as re-allocated sector count, spin retry count, and
calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
174 SCSI Devices
Jumpers
The controller identifies a SCSI device by its SCSI ID number rather than its location. Moving a SCSI device
from one position to another on the SCSI chain does not affect communication between the controller and
the device. The reserved and available SCSI ID numbers are displayed in the following list:
• 0 is reserved for the primary hard drive (Windows only).
• 7 is reserved for the SCSI controller.
• 1 through 6 and 8 through 15 are available for all other SCSI devices.
When 0 is used for the primary hard drive, set the second hard drive to 1, the third to 2, and so on.
To set the SCSI ID on a drive, see the instructions on top/back of the hard drive for the correct jumper
settings. The drive probably displays a diagram of the jumper block. This diagram shows you which blocks
to cover with your jumper to get the desired ID.
For example, if the drive must be set to 3, the drive might show that the 4 ID bits are at the far left of the
connector (ID0, ID1, ID2, and ID3), then using the jumpers provided, cover the pins to set the SCSI ID.
Jumpers 175
SCSI Devices A
All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed.
176 SCSI Devices
SATA Devices
SATA Devices B
B
This appendix provides additional information for setting up your SATA hard drives.
• “SATA Guidelines” on page 178
• “SATA RAID Configurations” on page 179
177
SATA Guidelines
NOTE: These systems support a mixed configuration of SCSI and SATA hard drives. The HP xw9300
Workstation does not support IDE hard drives.
When installing and operating SATA devices:
• Connect the SATA hard drive from the system board to the hard drive with the SATA cable (326965006).
• If using a SATA controller card, connect the 4-4 pin LED cable (included with SATA controller board)
from the card header “JP1” (4-pin header) to the system board header labeled “HD LED” (4-pin
header at P29).
For complete and current information on supported accessories and components, visit
http://partsurfer.hp.com.
178 SATA Devices
This workstation supports an embedded SATA RAID. Redundant Array of Inexpensive Disks (RAID)
combines multiple physical drives together to provide either increased performance or increased
redundancy.
For an embedded SATA RAID, there are three primary configurations.
• RAID 0 is a striping configuration. For example, this combines two 80GB drives into one 160GB drive.
Both physical drives can be accessed simultaneously for better performance. This is faster than using
two 80GB drives separately.
• RAID 1 is a mirroring configuration. For example, this uses two 80GB drives, but one drive is a
complete mirror of the other drive. The system remains functional and no data is lost if one of the drives
should fail.
• RAID 0 + 1 is a combination of RAID 0 and RAID 1. The controller combines the performance of data
striping (RAID 0) and the fault tolerance of disk mirroring (RAID 1). Data is striped across multiple
drives and duplicated on another set of drives.
There are other RAID configurations, but they are not supported on an embedded SATA RAID.
NOTE: For information on the integrated SATA RAID, visit http://www.hp.com/go/workstationsupport
and review the supplier’s documentation and HP User Manual for the Integrated NVIDIA SATA RAID Array
for Microsoft® Windows® XP Professional. For information on supported SATA RAID configurations, visit
http://www.hp.com/go/productbulletin.
SATA RAID Configurations 179
SATA Devices B
SATA RAID Configurations
180 SATA Devices
Connector Pins C
C Connector Pins
This appendix provides pin information for your system:
• “Enhanced Keyboard” on page 182
• “Mouse” on page 182
• “Ethernet RJ-45” on page 182
• “Serial Interface” on page 183
• “USB” on page 183
• “IEEE 1394” on page 183
• “Microphone” on page 184
• “Headphone” on page 184
• “Line-in Audio” on page 184
• “Line-out Audio” on page 184
• “Ultra SCSI” on page 185
• “SATA” on page 186
• “Monitor (DVI)” on page 187
• “Monitor (VGA)” on page 187
• “ATA/ATAPI (IDE) Standard Drive Cable” on page 188
• “24-Pin Power (Main)” on page 189
• “8-Pin Power (for Processors)” on page 189
• “6-Pin Power (Auxiliary PCI Express)” on page 190
181
Enhanced Keyboard
Keyboard Connector
Pin
Signal
1
2
3
Data
Unused
Ground
4
5
6
+5 VDC
Clock
Unused
Mouse
Mouse Connector
Pin
Signal
1
2
3
Data
Unused
Ground
4
5
6
+5 VDC
Clock
Unused
Pin
Signal
1
2
3
4
(+) Transmit Data
(-) Transmit Data
(+) Receive Data
Unused
5
6
7
8
Unused
(-) Receive Data
Unused
Unused
Ethernet RJ-45
Ethernet Connector
182 Connector Pins
Serial Connector
Pin
Signal
1
2
3
Carrier Detect
Receive Data
Transmit Data
4
5
6
Data Terminal
Ready
Signal Ground
Data Set Ready
7
8
9
Request to Send
Clear to Send
Ring Indicator
Pin
Signal
1
2
3
4
+5 VDC
- Data
+ Data
Ground
Connector Pins C
Serial Interface
USB
USB Connector
IEEE 1394
IEEE 1394 Connector
Pin
Signal
1
power
2
gnd
3
tpb-
4
tpb+
5
tpa-
6
tpa+
Serial Interface 183
Microphone
Microphone Connector (1/8 inch)
Pin
Signal
1 (Tip)
Audio
2 (Ring)
Power
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_Left
2 (Ring)
Audio_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_In_Left
2 (Ring)
Audio_In_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_Out_Left
2 (Ring)
Audio_Out_Right
3 (Shield)
Ground
Headphone
Headphone Connector (1/8 inch)
Line-in Audio
Line-in Audio Connector (1/8 inch)
Line-out Audio
Line-out Audio Connector (1/8 inch)
184 Connector Pins
Ultra SCSI
Connector Pins C
Ultra SCSI connector
Pin
Signal
Pin
Signal
1
+DB12
35
-DB12
2
+DB13
36
-DB13
3
+DB14
37
-DB14
4
+DB15
38
-DB15
5
+DPB1
39
-DPB1
6
+DB0
40
-DB0
7
+DB1
41
-DB1
8
+DB2
42
-DB2
9
+DB3
43
-DB3
10
+DB4
44
-DB4
11
+DB5
45
-DB5
12
+DB6
46
-DB6
13
+DB7
47
-DB7
14
+DPB
48
-DPB
15
GND
49
GND
16
DIFFSENSE
50
GND
17
TERMPWR
51
TERMPWR
18
TERMPWR
52
TERMPWR
19
RESERVE
53
RESERVE
20
GND
54
GND
55
-ATN
21
+ATN
22
GND
56
GND
23
+BSY
57
-BSY
24
+ACK
58
-ACK
25
+RST
59
-RST
26
+MSG
60
-MSG
27
+SEL
61
-SEL
28
+C/D
62
-C/D
29
+REQ
63
-REQ
30
+I/O
64
-I/O
31
+DB8
65
-DB8
32
+DB9
66
-DB9
33
+DB10
67
-DB10
34
+DB11
68
-DB11
Ultra SCSI 185
SATA
SATA Connector
Pin
Signal
Data Cable
Pin
Signal
Power Cable
Pin
Signal
Power Cable
S-1
Ground
P-1
3.3-V power
P-8
5-V power
S-2*
A+
P-2
3.3-V power
P-9
5-V power
S-3*
A-
P-3
3.3-V power
P-10
Ground
S-4
Ground
P-4
Ground
P-11
Reserved
S-5**
B-
P-5
Ground
P-12
Ground
S-6**
B+
P-6
Ground
P-13
12-V power
S-7
Ground
P-7
5-V power
P-14
12-V power
P-15
12-V power
* S2 and S3 differential signal pair
**S5 and S6 differential signal pair
186 Connector Pins
Monitor (VGA)
Monitor connectors can vary depending on your configuration.
Connector Pins C
NOTE:
VGA Connector
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
Red Analog
Green Analog
Blue Analog
6
7
8
Ground
Ground
Ground
11
12
13
Monitor ID
DDC Serial Data
Horizontal Sync
4
5
Monitor ID
Ground
9
10
+5V DC
Ground
14
15
Vertical Sync
DDC Serial Clock
Monitor (DVI)
NOTE:
Monitor connectors can vary depending on your configuration.
DVI Connector
Pin
Signal
Pin
Signal
1
T.M.D.S DATA 2-
16
HOT PLUG DETECT
2
T.M.D.S DATA 2+
17
T.M.D.S DATA 0-
3
T.M.D.S DATA 2/4 SHIELD
18
T.M.D.S DATA 0+
4
T.M.D.S DATA 4-
19
T.M.D.S DATA 0/5 SHIELD
5
T.M.D.S DATA 4+ 2
0
T.M.D.S DATA 5-
6
DDC CLOCK
21
T.M.D.S DATA 5+
7
DDC DATA
22
T.M.D.S CLOCK SHIELD
8
ANALOG VERT. SYNC
23
T.M.D.S CLOCK+
9
T.M.D.S DATA 1-
24
T.M.D.S CLOCK-
10
T.M.D.S DATA 1+
C1
ANALOG RED
11
T.M.D.S DATA 1/3 SHIELD
C2
ANALOG GREEN
12
T.M.D.S DATA 3-
C3
ANALOG BLUE
Monitor (VGA) 187
13
T.M.D.S DATA 3+
14
+5V POWER
15
GND
C4
ANALOG HORZ SYNC
C5
ANALOG GROUND
ATA/ATAPI (IDE) Standard Drive Cable
ATA/ATAPI (IDE) Connector
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
Reset
Ground
DD7
DD8
DD6
15
16
17
18
19
DD1
DD14
DD0
DD15
Ground
29
30
31
32
33
DMAK
Ground
INTRQ
IOCS16
DA1
6
7
8
9
10
DD9
DD5
DD10
DD4
DD11
20
21
22
23
24
(Key)
DMARQ
Ground
DIOW
Ground
34
35
36
37
38
PDIAG (cable detect)
DA0
DA2
CS1FX
CS3FX
11
12
13
14
DD3
DD12
DD2
DD13
25
26
27
28
DIOR
Ground
IORDY
CSEL
39
40
DASP
Ground
188 Connector Pins
24-Pin Power (Main)
1
2
3
4
5
6
7
+3.3 V
+3.3 V
GND
+5 V
GND
+5 V
GND
13
24
1
12
8
9
10
11
12
13
POK
+5 Vaux
+12 V-A
+12 V-A
+3.3 V
+3.3 V and
+3.3V-Rsense
14
15
16
17
18
19
20
-12 V
GND
PS_ON_L
GND
GND
GND
Connector Pins C
24-Pin Main Power Connector
21
22
23
24
+5 V
+5 V and
+5 V-Rsense
+5 V
GND
8-Pin Power (for Processors)
1
8-Pin Power (for CPUs)
5
1
8
4
Pin
Color
Signal
1
BLK
GND
2
BLK
GND
3
BLK
GND
4
BLK
GND
5
WHT
+12VCPU0
WHT
+12VCPU0 RSENSE
6
WHT
+12VCPU0
7
WHT
with
stripe
+12VCPU1
8
WHT
with
stripe
+12VCPU1
24-Pin Power (Main) 189
6-Pin Power (Auxiliary PCI Express)
NOTE: The 6-pin power (auxiliary PCI Express) is only required with high-powered
graphics cards.
6-Pin Power (Auxiliary PCI Express)
4
1
190 Connector Pins
6
3
Pin
Color
Signal
1
YEL
+12V-C
2
YEL
+12V-C
3
YEL
+12V-C
4
BLK
GND
5
BLK
GND
6
BLK
GND
System Board Designators D
D System Board Designators
This appendix lists the system board designators for this system.
Table D-39
System Board Designators
Designator
Silkscreen
Component
MH1-8, MH10-11, MH14
N/A
Mounting holes
E14
N/A
Boot block header/jumper
E49
PSWD
Clear password header/jumper
J20
SLOT2 PCI
PCI slot
J23
SLOT6 PCI-X 133MHz
PCI slot
J21
SLOT4 PCI-X 100MHz
PCI slot
J22
SLOT5 PCI-X 100MHz
PCI slot
J37
SCSI1
Primary SCSI connector
J38
SCSI2
Secondary SCSI connector
J41
SLOT1 PCI-E X16
PCI Express x16 slot for graphics
J68
N/A
Stacked keyboard/mouse connector
J9
N/A
Stacked RJ45/Dual USB
J82
N/A
Double stacked USB
J8
N/A
IEEE 1394 connector-rear
J83
AUD
Triple stacked audio jack
P1
P1
Power supply connector (24 pin)
J42
SLOT3 PCI-E X16
PCI Express x16 slot for second graphics
or PCI Express card
J109
J109
IEEE 1394 front panel connector
P3
P3
Second power supply connector
P10
FDD
Diskette drive connector
P101
SECURITY
Security board connector
P7
CD
CD analog audio connector
P11
AUX
Auxiliary audio connector
191
Table D-39
System Board Designators
Designator
Silkscreen
Component
P20
N/A
Primary IDE connector
P23
FRNT AUD
Front panel audio header
P24
FRNT USB
Front panel USB header
P29
HD-LED
HDD LED connector
P50
SATA1 port 2
Serial ATA (SATA) port 2 connector
P51
SATA1 port 3
Serial ATA (SATA) port 3 connector
P52
SATA0
Serial ATA (SATA) port 0 and 1 connector
J86
FRNT-P
Front panel connector
P53
P53
Serial port
P70
CPU1FAN
Primary CPU fan header
P71
CPU2FAN
Secondary CPU fan header
P8
RCHFAN2
Primary chassis fan header
P9
FCHFAN1
Secondary chassis fan header
SW50
CLR CMOS
Clear CMOS switch/push button
XBT
XBT1
Battery retainer
XMM1
DIMM1A
Memory slot
XMM2
DIMM1B
Memory slot
XMM3
DIMM2A
Memory slot
XMM4
DIMM2B
Memory slot
XMM5
DIMM3A
Memory slot
XMM6
DIMM3B
Memory slot
XMM7
DIMM4A
Memory slot
XMM8
DIMM4B
Memory slot
XU1
CPU0
Primary processor socket
XU2
CPU1
Secondary processor socket
U15
U15
ROM socket
U150
U150
SCSI controller option ROM
192 System Board Designators
Power Cord Set Requirements
The power cord set (flexible cord or wall plug) received with this product meets the requirements for use in
the country where you purchased the equipment.
If you must obtain a power cord for a different country, you should purchase a power cord that is
approved for use in that country.
The power cord must be rated for the product and for the voltage and current marked on the product’s
electrical ratings label. The voltage and current rating of the cord should be greater than the voltage and
current rating marked on the product. In addition, the diameter of the wire must be a minimum of
0.75mm2 or 18 AWG, and the length of the cord must be between 6 feet (1.8 m) and 12 feet (3.6 m). If
you have questions about the type of power cord to use, contact the HP authorized service provider.
A power cord should be routed so that it is not likely to be walked on or pinched by items placed on it or
against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord
exits from the product.
193
Power Cord Set Requirements
E
E
194 Power Cord Set Requirements
Routine Care
Routine Care F
F
This appendix contains the additional information for caring for your system:
• “General Cleaning Safety Precautions” on page 196
• “Maximizing the Airflow” on page 197
• “Cleaning the Workstation Case” on page 198
• “Cleaning the Keyboard” on page 199
• “Cleaning the Monitor” on page 200
• “Cleaning the Mouse” on page 201
195
General Cleaning Safety Precautions
• Never use solvents or flammable solutions to clean the workstation.
• Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then
use the cloth on the component.
• Always unplug the workstation when cleaning with liquids or damp cloths.
• Always unplug the workstation before cleaning the keyboard, mouse, or air vents.
• Disconnect the keyboard before cleaning it.
• Wear safety glasses equipped with side shields when cleaning the keyboard.
196 Routine Care
Maximizing the Airflow
• If possible, keep the unit off of surfaces where dust can gather.
• Keep the back of the unit at least 6 inches away from a wall or other obstruction.
• Keep the front of the unit clear of any obstruction that keeps air from entering the front of the system.
• Remove any dust on the front panel (vent area) and the rear fans with a small vacuum, compressed
air, or dust rag.
Maximizing the Airflow 197
Routine Care F
Keep your workstation in an area where the airflow to the front and rear of the system is not obstructed.
Cleaning the Workstation Case
Follow previously stated safety precautions before cleaning the workstation.
To clean the workstation case:
• To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
• For stronger stains, use a mild dish-washing liquid diluted with water. Rinse well by wiping it with a
cloth or swab dampened with clear water.
• For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.
• After cleaning, always wipe the unit with a clean, lint-free cloth.
• Occasionally clean the air vents on the workstation. Lint and other foreign matter can block the vents
and limit the airflow.
198 Routine Care
Cleaning the Keyboard
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under
the keys.
• Visible debris underneath or between the keys can be removed by vacuuming or shaking.
• Canned, pressurized air can be used to clean debris from under the keys. Caution should be used as
too much air pressure can dislodge lubricants applied under the wide keys.
• If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is
available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are
improperly removed or installed, the keyboard might not function properly.
• Cleaning under a key can be done with a swab moistened with isopropyl alcohol and squeezed out.
Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any
fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the Keyboard 199
Routine Care F
Follow all safety precautions stated earlier before cleaning the keyboard.
Cleaning the Monitor
Follow all safety precautions stated earlier before cleaning the monitor.
To clean the monitor, wipe the monitor screen with a clean cloth moistened with water or with a towelette
designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid might seep
into the housing and damage a component. Never use solvents or flammable liquids on the monitor.
200 Routine Care
Cleaning the Mouse
To clean the mouse:
• Clean the mouse ball by first removing the retaining plate and the ball from the housing.
• Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
Cleaning the Mouse 201
Routine Care F
Follow all safety precautions stated earlier before cleaning the mouse.
202 Routine Care
Additional Password Security
and Resetting CMOS G
G Additional Password Security and
Resetting CMOS
This workstation supports security password features, which can be established through the Computer
Setup Security menu. These features are:
• setup password
• power-on password
When both passwords are set, the setup password can also be used in place of the power-on password as
an override to log in to the workstation. This is a useful feature for a network administrator.
If you forget the password for the computer, there are two methods for clearing that password so you can
gain access to the information on the workstation.
• resetting the password jumper
• using the Clear CMOS button
CAUTION: Pushing the CMOS button resets CMOS values to factory defaults and erases any customized
information including passwords, asset numbers, and special settings. It is important to back up the
workstation CMOS settings before resetting them in case they are needed later. To back up the CMOS
settings, use Computer Setup and run the Save to Diskette option from the File menu.
203
Resetting the Password Jumper
To disable the power-on or setup password features and clear the power-on and setup passwords:
1. Shut down the operating system and then turn off the workstation and any external devices. Disconnect
the power cord of the workstation and any external devices from the power outlets.
WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to
disconnect the power cord from the wall outlet and allow the internal system components to cool before
touching.
CAUTION: When the workstation is plugged in, the power supply always has voltage applied to the
system board even when the unit is turned off. Failure to disconnect the power cord can result in damage
to the system.
CAUTION: Static electricity can damage the electronic components of the workstation or optional
equipment. Before beginning these procedures, be sure that you are discharged of static electricity by
briefly touching a grounded metal object.
2. Remove the access panel.
3. Locate the password header and jumper. The password header is E49.
NOTE: The password jumper is green so that it can be easily identified. For assistance locating the
password jumper and other system board components, refer to “System Board” on page 80.
4. Remove the jumper. Place the jumper on either pin 1 or 2 (not both).
5. Replace the access panel.
6. Plug in the workstation and turn on the power. Allow the operating system to start. This clears the
current passwords and disables the password features.
7. To establish new passwords, repeat steps 1 through 3, replace the password jumper on both pins 1
and 2, then repeat steps 5 through 7. Establish the new passwords in Computer Setup.
204 Additional Password Security and Resetting CMOS
The CMOS of the workstation stores password information and information about the workstation
configuration. This section describes the steps to successfully clear and reset the CMOS.
Using Computer Setup to Reset CMOS
To reset CMOS using Computer Setup, access the Computer Setup Utilities menu. When the Computer
Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass
the title screen, if necessary.
NOTE: If you do not press the F10 key while the message is displayed, the workstation must be restarted
to access the utility.
From the Computer Setup menu, select File > Set Defaults and Exit. This restores the soft settings that
include boot sequence order and other factory settings. It does not, however, force hardware rediscovery.
NOTE: The workstation passwords and any special configurations along with the system date and time
will have to be reset.
Clearing and Resetting the CMOS 205
Additional Password Security
and Resetting CMOS G
Clearing and Resetting the CMOS
Using the CMOS Button
CAUTION: Pushing the CMOS button resets CMOS values to factory defaults and erases any customized
information including passwords, asset numbers, and special settings. It is important to back up the
workstation CMOS settings before resetting them in case they are needed later. To back up the CMOS
settings, use Computer Setup and run the Save to Diskette option from the File menu.
1. Shut down the operating system and then turn off the workstation and any external devices. Disconnect
the power cord of the workstation and any external devices from the power outlets.
WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to
disconnect the power cord from the wall outlet and allow the internal system components to cool before
touching.
CAUTION: When the workstation is plugged in, the power supply always has voltage applied to the
system board even when the unit is turned off. Failure to disconnect the power cord can result in damage
to the system.
CAUTION: Static electricity can damage the electronic components of the workstation or optional
equipment. Before beginning these procedures, be sure that you are discharged of static electricity by
briefly touching a grounded metal object.
2. Remove the access panel.
3. Locate, press, and hold the CMOS button in for five seconds.
NOTE: For assistance locating the CMOS button and other system board components, refer to “System
Board” on page 80.
4. Replace the access panel.
5. Plug in the workstation power and turn the power back on.
NOTE: The workstation passwords and any special configurations along with the system date and time
will have to be reset.
206 Additional Password Security and Resetting CMOS
This appendix presents some quick troubleshooting flowcharts for some common issues.
NOTE: The flowcharts presented here are for general troubleshooting purposes only and they might not
apply to your specific workstation.
• “Initial Troubleshooting” on page 208
• “No Power” on page 209
• “No Video” on page 212
• “Error Messages” on page 215
• “No OS Loading” on page 218
• “No OS Loading from Hard Drive” on page 219
• “No OS Loading from Diskette Drive” on page 222
• “No OS Loading from CD-ROM Drive” on page 223
• “No OS Loading from Network” on page 224
• “Non-functioning Device” on page 225
207
Quick Troubleshooting Flows
H
H Quick Troubleshooting Flows
Initial Troubleshooting
208 Quick Troubleshooting Flows
Quick Troubleshooting Flows
H
No Power
No Power, Part 1
No Power 209
No Power, Part 2
210 Quick Troubleshooting Flows
Quick Troubleshooting Flows
H
No Power, Part 3
No Power 211
No Video
No Video, Part 1
212 Quick Troubleshooting Flows
Quick Troubleshooting Flows
H
No Video, Part 2
No Video 213
No Video, Part 3
214 Quick Troubleshooting Flows
Quick Troubleshooting Flows
H
Error Messages
Error Messages, Part 1
Error Messages 215
Error Messages, Part 2
216 Quick Troubleshooting Flows
Quick Troubleshooting Flows
H
Error Messages, Part 3
Error Messages 217
No OS Loading
218 Quick Troubleshooting Flows
Quick Troubleshooting Flows
H
No OS Loading from Hard Drive
No OS Loading from Hard Drive, Part 1
No OS Loading from Hard Drive 219
No OS Loading from Hard Drive, Part 2
220 Quick Troubleshooting Flows
Quick Troubleshooting Flows
H
No OS Loading from Hard Drive, Part 3
No OS Loading from Hard Drive 221
No OS Loading from Diskette Drive
222 Quick Troubleshooting Flows
No OS Loading from CD-ROM Drive 223
Quick Troubleshooting Flows
H
No OS Loading from CD-ROM Drive
No OS Loading from Network
224 Quick Troubleshooting Flows
Quick Troubleshooting Flows
H
Non-functioning Device
Non-functioning Device 225
226 Quick Troubleshooting Flows
Index
C
D
A
access panel, installing and
removing 86
airflow 28
asset tracking and security 64
B
cable
proper handling 77
cable lock
Kensington 70
provision 70
cable lock slot
location 20
cables
power 106
cables and connectors 77
cautions
adding devices 33
batteries 78
cable routing 172
cables 77, 79
cooling fan 79
installation 33
keyboard cleaning 199
keyboard keys 199
CD-ROM drive
See optical drive
chain termination, SCSI 172
changing password 67
date and time display 142
deleting password 68
deployment tools, software 55
desktop management 54
device
onboard 52
device configuration 48
diagnostic
light codes 140
diagnostic tool for hard drives 71
DIMMs, installing and removing 94
disassembly order 83
disk, cloning 55
diskette drive
installing and removing 109
troubleshooting 146
Documentation 15
Documentation Library CD
contents 14, 15
using 15
drive
Drive Protection System (DPS) 71
protecting 71
Drive Protection System 71
DVD-ROM drive
See optical drive
Index
battery
disposal 78
handling 78
installing and removing 105
real-time clock 142
bezel blanks, installing and
removing 87
BIST LED
location 20
blank screen 149
block diagram 81
boot options 51
cleaning
keyboard 199
monitor 200
mouse 201
clearing password 69
cloning tools, software 55
CMOS
button 206
clearing and resetting 205
components
exploded view 18
front panel 19
rear panel 20
computer pauses 142
Computer Setup (F10)
Advanced functions 51
File functions 47
menu 47
overview 44
Security functions 50
Storage functions 48
using 46
utilities 46
connectors
front panel 19
customizing software 55
24-pin power connector pin
assignments 189
6-pin PCI Express connector pin
assignments 190
8-pin power for processors
connector pin assignments 189
E
ECC Fault Prediction and Prefailure
Warranty 71
Energy Star 32
entering
power-on password 66
setup password 67
environmental specification 30
ESD (electrostatic discharge)
materials and equipment 76
preventing damage 75
exploded view 18
F
fault notification and recovery 71
finding additional information 14
front bezel, installing and removing
87
front fan, installing and removing
103
front panel components 19
front panel I/O device assembly,
installing and removing 89
front panel, troubleshooting 155
G
graphics adapter
location 20
graphics card
power specifications 31
grounding methods 76
H
handling the workstation 77
hard drive
activity light 19
diagnostic tool 71
installing and removing 111
proper handling 77
SCSI drives 172
troubleshooting 148
hardware
removal and replacement 82
troubleshooting 156
headphone
jack location 19
Index
227
heatsink, installing and removing
116
hood cover
installation and removal 86
HP Client Management Solutions
54
I
IDE connector pin assignments 188
IEEE-1394
front panel location 19
rear panel location 20
information
system 47
initial configuration 55
installing
access panel 86
battery 105
bezel blanks 87
DIMMs 94
diskette drive 109
front bezel 87
front fan 103
front panel I/O device assembly
89
hard drive 111
heatsink 116
hood cover 86
Kensington cable lock 84
memory 94
optical drive 107
PCI card support 98
PCI Express 99
power button assembly 90
power supply 91
processor 127
SATA 115
security lock 84
speaker assembly 90
system board 129
system fan 93
internal computer temperature 71
J
jumpers
resetting passwords 204
K
Kensington cable lock 70
installation and removal 84
overview 70
purpose 65
keyboard
cleaning 199
connector pin assignments 182
delimiter characters 68
PS/2 connector location 20
troubleshooting 154
228 Index
keys
location 20
L
LED
color definitions 134
lifting the workstation 77
line-in audio
connector location 20
line-out audio
connector location 20
M
memory
guidelines 94
installing and removing 94
troubleshooting 160
memory errors 71
microphone
connector location 19, 20
Microsoft Windows XP Professional
operating system 34
monitor
blank screen 149
blurry video 150
cleaning 200
connector pin assignments 187
dim characters 150
mother board 129
mouse
cleaning 201
connector pin assignments 182
PS/2 connector location 20
N
network connector location 20
non-correctable memory errors 71
O
operating system
Microsoft Windows XP
Professional 34
optical drive
activity light location 19
bays 19
eject button 19
installing and removing 107
location 19
P
padlock
location 20
padlock loop, purpose 65
password
additional information 203
changing 67
clearing 69
deleting 68
power-on 50, 66, 165
resetting jumpers 204
security 65
setup 50, 65, 67
PCI card support, installing and
removing 98
PCI Express
compatibility matrix 99
overview 99
PCI Express, installing and
removing 99
PCI slot power specifications 31
PCI slots
identification 97
POST error messages 165
power
BIST LED 20
button 19
consumption and cooling 27
dual-state button 62
light 19
resetting power supply 29
power button, installing and
removing 90
power cord
location 20
power supply
cables 106
installing and removing 91
routing cables 106
surge tolerance 71
surge-tolerant 71
power-on password 165
entering 66
establishing 66
purpose 64
setting 66
pre-disassembly procedures 79
prefailure memory warranty 71
preinstalled software image 55
problems
audio 151
CD-ROM and DVD 162
diskette 146
display 149
front panel 155
hard drive 148
installing hardware 156
keyboard 154
memory 160
network 158
optical drives 162
power supply 144
printer 153
processor, installing and removing
127
product
overview 17
specifications 22
R
rear panel components 20
recovery, software 55
remote setup 56
Remote System Installation 56
removable media boot 49
removal and replacement 82
removing
access panel 86
battery 105
bezel blanks 87
DIMMs 94
diskette drive 109
front bezel 87
front fan 103
front panel I/O device assembly
89
hard drive 111
heatsink 116
hood cover 86
Kensington cable lock 84
memory 94
optical drive 107
PCI card support 98
PCI Express 99
power button assembly 90
power supply 91
processor 127
SATA 115
security lock 84
speaker 90
system board 129
system fan 93
universal clamp lock 85
S
Safety 10
safety precautions, cleaning 196
SATA
RAID 179
SATA drives
guidelines 178
SATA, installing and removing 115
screws 77
SCSI drives 172
chain termination 172
guidelines 172
SMART 174
SCSISelect utility 173
security
features overview 64
features, table 64
security lock installation and
removal 84
serial connector location 20
serial connector pin assignments
183
serial number location 21
setting
power-on password 66
setup password 65, 67
setup
initial 55
setup password
entering 67
establishing 65
purpose 64
setting 65
side access panel sensor
overview 69
setting protection level 69
SMART 174
software
configuration and deployment
55
customizing 55
Drive Protection System 71
Fault Notification and Recovery
71
management and updating 57
managing 57
recovery 55
Remote Management Setup 56
Remote System Installation 56
SCSISelect utility 173
service requirements 77
updating 57
speaker, installing and removing
90
static electricity 75
generating 75
grounding methods 75, 76
preventing damage 75
surge-tolerant power supply 71
system
diagnostics and troubleshooting
131
management 43
overview 17
setting time and date 47
specifications 22
system board
block diagram 81
installing and removing 129
system fan, installing and removing
93
CD-ROM and DVD problems
162
diskette problems 146
front panel problems 155
hard drive problems 148
hardware installation problems
156
Internet access problems 163
keyboard problems 154
memory problems 160
minor problems 142
network problems 158
preliminary checklist 131
printer problems 153
processor problems 161
scenarios and solutions 142
video problems 149
U
Ultra ATA Integrity Monitoring 71
universal chassis clamp
location 20
USB
connector pin assignments 183
front panel location 19
USB ports
rear panel location 20
W
Wake-on-LAN feature 158
warnings
battery 78
lifting and moving 74
T
temperature, internal computer 71
thermal sensor 71
tool requirements 77
troubleshooting
audio problems 151
Index
229
Index
protecting
hard drive 71
230 Index