DTU-710_Manual.fm Page -1 Monday, August 30, 2004 3:49 PM
www.wacom.com
DTU-710
Interactive Pen Display
Installation Guide & User’s Manual
DTU-710_Manual.fm Page 0 Monday, August 30, 2004 3:49 PM
Wacom DTU-710 Interactive Pen Display
Installation Guide & User’s Manual for Windows® & Macintosh®
English version 1.0, August 30, 2004
Copyright  WACOM Company, Limited, 2004
All rights reserved. No part of this manual may be reproduced except for your express personal use.
Wacom reserves the right to revise this publication without obligation to provide notification of such changes.
Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the
right to change any specifications and product configurations at its discretion, without prior notice and without
obligation to include such changes in this manual.
Penabled and DuoSwitch are trademarks, and Wacom is a registered trademark of WACOM Company, Limited.
Photoshop is either a registered trademark or a trademark of Adobe Systems Incorporated in the United States
and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. Apple, the Apple logo, and Macintosh are registered
trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
Any additional company and product names mentioned in this documentation may be trademarked and/or
registered as trademarks. Mention of third-party products is for informational purposes only and constitutes neither
an endorsement nor a recommendation. Wacom assumes no responsibility with regard to the performance or use
of these products.
DTU-710_Manual.fm Page 1 Monday, August 30, 2004 3:49 PM
INTRODUCTION AND OVERVIEW
The Wacom DTU-710 Interactive Pen Display combines an LCD monitor with a Wacom pen tablet.
This gives you a direct point-and-draw-on-screen interface that can be used with a Personal Computer
(PC) or Macintosh® computer.
The basic components of the DTU-710 include a Wacom pen tablet internally mounted behind a 17.0"
diagonal TFT color LCD monitor, and a cordless, battery-free Wacom pen.
®
This combined manual for Windows and Macintosh users describes how to install the DTU-710
hardware and software. It also describes how to use the DTU-710 and pen. Please follow all
instructions carefully. The information is common to both platforms and Windows screen captures
are shown, unless otherwise noted.
Note that the computer treats the DTU-710 as two separate pieces of hardware (the LCD monitor
and the pen tablet). Therefore, the installation process is completed in two stages:
• First install the LCD monitor portion of the DTU-710.
• Then install the DTU-710’s pen tablet functionality.
Both stages require hardware and software installations and adjustments. Please follow all
instructions carefully.
The following kinds of information are not included with this product: information about your specific
computer hardware or operating system, or information about your application software. Your best
source for this information is the set of manuals and disks that came with your hardware, operating
system, or application.
Refer to Unpacking the DTU-710 on page 5 when removing the DTU-710 from the box.
For information on using the Tablet control panel for customizing your pen display tablet and pen
settings, see Customizing on page 17.
To use the pressure-sensitivity of the pen with your favorite drawing application, refer to instructions in
that application’s manuals.
INTRODUCTION AND OVERVIEW
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PRECAUTIONS ON USE AND HANDLING
Be sure to follow all instructions, cautions, and warnings found within this manual. Failure to do so
could cause the loss of data or damage to your computer. Failure to do so could also void your
warranty, in which case Wacom shall have no responsibility to repair or replace the product.
PHYSICAL LOCATION
WARNING
Do not use the DTU-710 Interactive Pen Display in a facility control system that
requires extremely high reliability; it may cause other electronic devices to malfunction, or
other devices may cause the pen display tablet to malfunction. Where use is prohibited,
power off the DTU-710 to prevent the possibility of it causing other electronic devices to
malfunction. Wacom does not accept any liability for direct or consequential damages.
For details, please refer to your Warranty located at the end of this manual.
ENVIRONMENT
Temperature and Humidity
•
Operating temperature and humidity: 5˚ to 35˚C, 20 to 80% RH
•
Storage temperature and humidity: -10˚ to 60˚C, 20 to 90% RH
CAUTION
Do not use or store the DTU-710 where:
•
Temperature changes are severe or exceed specifications (e.g., outdoors or inside
a vehicle).
•
The DTU-710 and pen are exposed to direct sunlight or heat from an appliance.
•
The DTU-710 and pen are exposed to water or any other kind of liquid.
CAUTION
Do not use the DTU-710 in a dusty environment; this may damage the unit.
USAGE
WARNING
Only use the power adaptor that came with the DTU-710. If a different type of power
adaptor is used, the DTU-710 will not work properly or may be damaged. Using a different
type of power adaptor also has the potential to result in fire. Use of a different power
adaptor will void your warranty.
CAUTION
Be sure to use a grounded power source when applying power to the DTU-710.
CAUTION
Do not connect or disconnect the video cable or power cables while the DTU-710 or
your computer are turned on; this may damage the LCD monitor or computer video card.
In this case, Wacom shall have no responsibility to repair or replace the product.
CAUTION
This product is for use with a DVI or VGA video card; using an inappropriate video card
may damage the DTU-710.
CAUTION
Do not block the rear panel ventilation holes; this may overheat and damage the unit.
When not using the DTU-710 for long periods of time, unplug the power adaptor from
the AC outlet.
PRECAUTIONS ON USE AND HANDLING
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HANDLING
WARNING
High Voltage. Do not open or disassemble the DTU-710 Interactive Pen Display.
There is a risk of electrical shock when the casing is open. This will also void your
warranty and Wacom shall have no responsibility to repair or replace the product.
WARNING
If the LCD screen has been damaged, DO NOT touch any liquid that may be leaking
from it; this liquid is an irritant. In case of contact with skin, eyes, or mouth, rinse
immediately with running water for at least 15 minutes or more. If contact is made with the
eyes or mouth, also consult a physician.
WARNING
The Interactive Pen Display has a backlight which contains mercury (Hg). Be sure to
manage any disposal of this unit in accordance with your local ordinances and laws.
WARNING
Prevent children from swallowing the pen tip or side switch. The pen tip or side switch
may accidentally be pulled out if children are biting on them.
CAUTION
Do not disassemble the pen. This may cause the device to malfunction. In this case,
Wacom shall have no responsibility to repair or replace the product.
CAUTION
Do not scratch the display screen. Avoid placing sharp objects on the display screen
surface.
CAUTION
When adjusting the tilt angle of the DTU-710, be careful to avoid catching your finger in
the gap of the movable portion of the stand.
CAUTION
Do not lift the DTU-710 by the stand; this may damage the stand mechanism.
When lifting or moving the DTU-710, always do so by grasping the main body casing.
CAUTION
Avoid intensive shock or vibration to the DTU-710 or pen. Hitting or dropping the
DTU-710 may damage the display screen or other components.
CAUTION
Do not put heavy articles on the pen display tablet or push against it with a strong
force; this may damage the display screen or bend the stand.
CAUTION
Do not place heavy articles on the DTU-710 cabling, repeatedly bend the cables
sharply, or apply heavy stress to the cable connectors; this may damage the unit or
cabling.
CAUTION
If the pen tip becomes sharp or angular, it may damage the display screen.
Please replace the pen tip if necessary.
CAUTION
Do not use any organic solvent (e.g., alcohol) or even mild detergent to clean the
display screen. Use of these cleaners can damage the screen. Please note that
damage of this kind is not covered by the manufacturer's warranty.
•
To clean the display screen, use an anti-static cloth or a slightly damp cloth.
When cleaning, apply only a light amount of pressure to the display screen and do not
make the surface wet.
•
To clean the DTU-710 casing or pen, use a soft cloth with mild detergent (such as dish
washing liquid) diluted with water.
PRECAUTIONS ON USE AND HANDLING
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CONTENTS
Introduction and Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Precautions on Use and Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Physical Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Unpacking the DTU-710 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Interactive Pen Display Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Pen Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Step 1: LCD Monitor Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Step 2: Pen Tablet Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Working with the DTU-710 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting Up Your Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Customizing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Opening the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Control Panel Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Control Panel Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the LCD Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Testing the DTU-710 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Testing the Pen Tablet and Pen. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Display Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Troubleshooting Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Technical Support Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Obtaining Driver Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Caring for the DTU-710. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using an Alternate Mount or Stand. . . . . . . . . . . . . . . . . . . . . . . . . 40
Uninstalling the DTU-710 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Radio and Television Interference . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Warranty (Europe, Africa and Middle East). . . . . . . . . . . . . . . . . . . 48
CONTENTS
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UNPACKING THE DTU-710
PACKAGE CONTENTS
In your package you will find the following items:
DTU-710 Interactive Pen Display, Main Unit
Power Adaptor (POW-A090-00)
and
Power Cable (UL:SCD-A039-01 (A))
Pen (UP-911E-03A)
and
Pen Stand (PST-A026-08)
10
DTU-7
USB Cable (STJ-A236)
Installation Guide & User’s Manual
(This manual.)
Wacom Pen Tablet Driver CD
(Contains the driver software.)
DVI to VGA Cable (STJ-A207)
DVI to DVI Cable (STJ-A206)
Notes: Images are not shown to scale. Some package configurations may include additional CDs containing
application software. To install these applications, review the instructions that came with those CDs. Retain the
package box for use when storing or shipping the DTU-710.
Next Step: Familiarize yourself with the Interactive Pen Display Components. See page 6.
UNPACKING THE DTU-710
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INTERACTIVE PEN DISPLAY COMPONENTS
The LCD monitor and tablet sensor function as an integrated input and output device. The LCD monitor
supports resolutions up to 1280 x 1024 pixels at 16.2 million colors. The tablet sensor reports pen
coordinates, pressure, switch, and eraser information.
FRONT VIEW
Status LED
Lights blue when the pen is in the active area of the
pen display tablet and the pen tip or side switch are
pressed. Also lights blue when the pen eraser is
brought within 5 mm (0.2 inch) of the pen display
tablet screen and stays blue when the eraser is
pressed. Note that the USB cable must be plugged
into an active USB port before the LED will light.
Power LED
Lights blue when power has been supplied to both the
DTU-710 and the computer and a video signal is
present.
Glows orange when no video signal is detected by the
DTU-710. (e.g., Your computer is turned off, starting up,
or has entered a power management mode in which
video signals are not sent.)
On Screen Display (OSD) Controls
These controls enable you to adjust a variety
of display settings. See Adjusting the LCD
Monitor on page 23 for more information.
Power Switch
Turns power to
the unit on or off.
Integrated LCD Monitor and Tablet
INTERACTIVE PEN DISPLAY COMPONENTS
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REAR VIEW
Stand Adjustment Lever
Pull this lever to adjust the stand. Release the lever
to lock the stand in place.
Digital/Analog (DVI/VGA) Switch
Use this switch to correctly set the DTU-710
for the video connection you will be using.
Connector Panel Cover
To remove the cover, slide
it to the right.
Stand
The stand can be used to
adjust the tilt angle of the
unit from a low position of
18˚ from horizontal to a
high position of 72˚ from
horizontal.
CAUTION Be careful to avoid catching your finger in
the gap of the movable portion of the stand.
Important: Be sure to adjust the stand to the low tilt position before packaging
the DTU-710. If you do not close the stand, the notched mechanism may be
damaged during transportation and storage. Do not lift the unit by the stand;
this may damage the stand mechanism. When lifting or moving the DTU-710,
always do so by grasping the main body casing.
Next Step: Familiarize yourself with the Pen Components. See page 8.
INTERACTIVE PEN DISPLAY COMPONENTS
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PEN COMPONENTS
As you work with the DTU-710, you can rest your hand lightly on the display screen, just as if it were a
drawing board or sheet of paper. Hold the Wacom pen like you would a pencil. Make sure the side
switch is in a convenient location where you can press it with your thumb or forefinger, but not
accidentally press the switch while drawing. You can tilt the pen in any way that feels most comfortable
for drawing.
Eraser
DuoSwitch (side switch)
Note: When the pen
is not in use, place it
in the pen stand or lay
it flat on your desk.
Do not store the pen
in a container where it
will rest on its tip or
eraser.
Tip Switch
Pen Tip: The pen becomes activated as soon as it is brought within 5 mm (0.2 inch) of the pen display
tablet screen. This allows you to position the screen cursor or use the DuoSwitch without touching the
pen tip to the display screen. When pressure is applied to the pen tip, the tip switch is turned on and the
pen simulates a primary mouse button click. The tip click pressure can be adjusted in the Tablet control
panel.
DuoSwitch: The DuoSwitch is programmable, and can be used to perform the same click and doubleclick functions as the tip switch. Toggle the DuoSwitch in either direction to activate the upper or lower
button functions.
Eraser: When the eraser is brought within 5 mm (0.2 inch) of the display the tablet reports the pen
location. Pressure information is reported as you press down on the eraser.
See Customizing the Pen on page 18 for more information.
Important: Use only the pen that came with your DTU-710 Interactive Pen Display. Other pens
may not function properly. Also, the DTU-710 pen tip is specifically designed for use with the
DTU-710 Interactive Pen Display – the tips on other pens could damage the display screen.
Next Step: Move on to performing the Installation. See page 9.
INTERACTIVE PEN DISPLAY COMPONENTS
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INSTALLATION
SYSTEM REQUIREMENTS
Before installing the DTU-710, make sure your computer meets the following system requirements:
• PC. Windows XP, 2000, Me, or 98SE. DVI or VGA video connector, available USB port, and
CD-ROM drive.
• Macintosh. OS X, v10.2.6 or greater. DVI or VGA video connector, available USB port, and
CD-ROM drive. ADC connectors require an ADC to DVI adaptor (not included).
The DTU-710 supports both digital (DVI) and analog (VGA) video signals. If you are updating your
video card, complete the video card hardware and software installation before connecting the DTU-710.
If you have another display that is compatible with your video card, you can connect that display to the
card in order to verify that the video card is operating correctly.
Note: The DTU-710 can be used alone or with another display, such as a CRT monitor or LCD
projector. To use the DTU-710 with another display, you will need two video cards or a video card
with dual output. Depending on the capabilities of your video card and operating system, you may
be able to set up the DTU-710 as a mirrored, extended, or independent display. Refer to your video
card documentation for more information on its capabilities.
When you are working with more than one monitor, the DTU-710 will map to the monitors based
upon how your system is configured. By default, if you are in mirror mode, the pen tablet will map to
the entire space on each display or monitor. Please refer to your hardware and operating system
documentation for details on configuring your computer and operating system for use with multiple
monitors.
There are two primary steps to the installation process:
• Step 1: LCD Monitor Installation
• Step 2: Pen Tablet Installation
Be sure to follow ALL installation instructions carefully.
INSTALLATION
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STEP 1: LCD MONITOR INSTALLATION
In the first stage of the installation process, the DTU-710 is installed as a monitor on your system.
As you work through the first stage of the installation process, please refer to the LCD Monitor Cabling
Diagram on the following page when making cable connections.
Important: Do not connect the USB data cable until instructed to do so.
• Turn off your computer.
Caution: Never connect or disconnect the video or power cable while your computer or DTU-710
are powered on – this can damage the LCD monitor or video card.
• Slide open the connector panel cover located on the back of the DTU-710.
• If your computer has only one video connector, you will need to unplug your previous monitor.
Determine if your computer has a digital (DVI or ADC) or an analog (VGA) connector, and set the
DIGITAL/ANALOG (DVI/VGA) switch located on the back of the DTU-710 for the video connection you
are using. Move the switch down for DIGITAL (DVI or ADC), and move it up for ANALOG (VGA).
See – A – in the connection diagram on page 11.
• Follow the instructions below for your video connector. See – B – in the connection diagram on
page 11.
DVI-I Connector
If you are connecting to a DVI connector, plug one end of the
DVI to DVI cable into the DTU-710, and the other end into
your computer’s video card.
The DVI cable can be plugged into either a DVI-I or DVI-D
video connector on your video card.
DVI-D Connector
Apple ADC Connector
If you are connecting to an ADC connector, you will need to
obtain an ADC to DVI adaptor. Plug one end of the DVI to DVI
cable into the DTU-710. Next, plug the other end of the cable
into the ADC to DVI adaptor. Then plug the ADC adaptor end
into the ADC connector on your video card.
If you are connecting to a VGA connector, plug the DVI end of
the DVI to VGA cable into the DTU-710. Then plug the VGA
end of the cable into the VGA connector on your video card.
VGA Connector
•
•
Be sure to tighten the thumbscrews on the connectors.
Connect the power adaptor to the DTU-710. See – C –
and plug the adaptor into an AC outlet. See – D –
INSTALLATION
Page 10
Then connect the adaptor’s power cable
DTU-710_Manual.fm Page 11 Monday, August 30, 2004 3:49 PM
LCD MONITOR CABLING DIAGRAM
DTU-710, Rear View
–C–
DC IN
Analog
–A–
Digital
DIGITAL/ANALOG (DVI/VGA) Switch
–B–
DVI to DVI Cable
Or...
DVI to VGA Cable
Video card
DVI or VGA
DVI Connector
Do not attach the
USB data cable until
instructed to do so.
Rear panel of your computer
Power Adaptor
–D–
To AC Outlet
CAUTION Do not use any cable that did not come with the DTU-710; use of an improper cable
may damage the unit.
Make sure your video card has a DVI or VGA connector, and that you correctly
set the DTU-710 DIGITAL/ANALOG (DVI/VGA) switch for the video card you are using.
The use of an improper video card may damage the DTU-710.
Do not connect or disconnect the video or power cables while the DTU-710 or your
computer are turned on – this can damage the LCD monitor or computer video card.
Do not exceed a display refresh rate of 75 Hz – this can overheat the LCD monitor and
cause permanent damage.
INSTALLATION
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•
•
•
•
Turn on the DTU-710. The power LED will light orange.
Next, turn on your computer.
Windows XP and 2000: The DTU-710 will automatically install as a default monitor.
Windows 98SE and Me: The NEW HARDWARE WIZARD will display. Insert the Wacom Pen Tablet
Driver CD and follow the prompts selecting the default options. If prompted for the location of the
files, be sure to check the box for the CD-ROM drive.
The maximum resolution of the DTU-710 is 1280 x 1024. As necessary, configure the display
control panel settings for the proper size and color resolution. The number of colors may be
constrained by the capabilities of your video card. Refer to the video card manufacturer’s
documentation for details.
If you are using analog (VGA) mode, you may want to fine-tune the display. Please refer to
Adjusting the LCD Monitor on page 23 for more information.
Windows: If you are using the DTU-710 as a secondary display, you may first need to enable the
DTU-710 in your Display Properties control panel.
After the LCD monitor portion of the DTU-710 is working to your satisfaction, move on to the next
section (Step 2: Pen Tablet Installation) to install the pen tablet portion of the DTU-710.
For troubleshooting tips, please refer to page 28.
Notes:
Each DTU-710 LCD panel is produced under very stringent quality standards.
Production techniques cannot guarantee an absolutely perfect TFT display, and some panels
may exhibit a certain number of pixels that show an incorrect color. Refer to the specifications
on page 42 for more information.
If an image has fine striping (such as screen stripes), it may appear to flicker or display a moiré
pattern.
Do not apply excessive pressure on the display surface, it may cause the appearance of a
moiré or pooling pattern. If you notice this action, use less pressure on the display screen
when working with the pen.
When a still image is displayed for a long period of time, an after-image may remain for a short
time. To prevent this, Wacom recommends using a screen saver or other power management
feature.
INSTALLATION
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STEP 2: PEN TABLET INSTALLATION
USB CABLE INSTALLATION
•
•
Plug the square end of the USB cable into the DTU-710 port labeled USB. Plug the other end into
an available USB port on your computer or on a USB hub attached to your computer. See – E – in
the connection diagram below.
Note: For Windows 98SE, the ADD NEW HARDWARE WIZARD will display. Follow the prompts,
selecting the default options. If prompted to install drivers for the USB Human Interface Device,
insert the Windows 98SE CD, click OK, and enter the location of the Windows CAB files
(e.g., D:\WIN98).
Insert the three cables between the cable guides and then slide the connector panel cover into
place over the cable connectors on the rear of the DTU-710.
PEN TABLET CABLING DIAGRAM
This port is not required for standard operations
and requires an optional serial data cable.
USB port
Cable Guides
–E–
To USB port.
Your computer.
To power adaptor. See page 10.
DTU-710, Rear View
To video connection. See page 10.
CAUTION Do not connect or disconnect the video or power cables while the DTU-710 or your
computer are turned on – this can damage the LCD monitor or computer video card.
INSTALLATION
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SOFTWARE INSTALLATION
To install the tablet software:
• Save your work and close all open applications before installing the tablet software.
Temporarily disable any virus protection programs.
• Insert the Wacom Pen Tablet Driver CD into your computer’s CD-ROM drive. The software installer
menu should automatically display. If you are running Macintosh OS X or the menu does not
display, double-click on the INSTALL icon located on the CD.
• Click on the INSTALL TABLET link and follow the prompts to install the driver software.
• Re-enable your virus protection program.
•
After the software installation has been completed, make sure you can use your pen on the
DTU-710 display to move the screen cursor. The screen cursor should be located approximately
beneath the pen tip. To fine-tune the cursor-to-pen relationship, see Calibrating the DTU-710 on
page 19.
Be sure to check the Read Me file for late-breaking news. If you have trouble installing the DTU-710,
see the Troubleshooting section beginning on page 28 of this manual.
Next Steps:
Be sure to adjust the pen display tablet calibration to precisely align the screen cursor position with
the location of the pen tip. Refer to Calibrating the DTU-710 on page 19.
To learn more about using the DTU-710, proceed to Working with the DTU-710 and to Using the
Pen. See page 15 and page 16.
INSTALLATION
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WORKING WITH THE DTU-710
As you work with the DTU-710 Interactive Pen Display, you can rest your hand lightly on the display
screen, just as if it were a drawing board or sheet of paper.
• Because the DTU-710 drawing surface will be a little higher than your desk, consider adjusting the
height of your desk or chair to assure comfortable use of the device.
• When working with the DTU-710, maintain a good posture at all times and change your position if
you feel any discomfort due to your work position.
• Be careful that you do not pull the cables out of their connections by accidentally moving the
DTU-710 too far from the computer.
SETTING UP YOUR WORK AREA
To minimize fatigue, organize your work area so you can work comfortably. Position the DTU-710, the
pen, and your keyboard so they are easily accessible without unnecessary reaching. The pen display
and any other monitors should be positioned so you can view them comfortably with a minimum of
eyestrain.
Here are some other points to keep in mind:
• Take short breaks between tasks to stretch and relax your muscles.
• Use a gentle grip when working with the pen.
• Alternate tasks throughout the day.
• Minimize awkward postures and repetitive movements that cause discomfort.
• Alternate between different modes of use.
Note: Wacom makes no representation, promise or guarantee that Wacom products will cure or prevent, in
whole or in part, mouse-induced repetitive stress symptoms, injuries or conditions. Individual results may vary.
Always obtain competent medical advice to determine the most appropriate treatment for your specific
situation.
Next Step: If you have not already done so, learn about the basics of customizing the pen.
See Using the Pen on page 16 and Customizing on page 17.
WORKING WITH THE DTU-710
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USING THE PEN
As you work with the DTU-710, you can rest your hand on the tablet surface – just as if it were a
drawing board or sheet of paper.
Holding the Pen: Hold the pen as you would a normal pen or pencil. Make sure the side switch* is in a
convenient location where you can press it with your thumb or forefinger, but won’t accidentally press it
while drawing. You can tilt the pen in any way that feels most comfortable for drawing.
Pointing and Selecting: Move the pen above the DTU-710 display screen to position the screen
cursor. The pen tip needs to be within 5 mm (0.2 inch) of the pen display tablet surface; you do not
need to touch the tablet surface to move the screen cursor. The cursor jumps to the location where you
place the pen (absolute positioning). Press the pen tip on the display screen to make a selection.
Note: You will need to calibrate the pen display tablet to correctly align the screen cursor with
the pen tip. (See Calibrating the DTU-710 on page 19.) If the screen cursor does not jump to a
position close to the pen tip when you place the pen on the display screen, then the pen tablet
driver may not be installed or is not loading. Install the pen tablet driver software if necessary.
Otherwise, refer to Troubleshooting on page 28.
Clicking: Tap the display screen once with the pen tip, or touch the pen to the display screen with
enough pressure to generate a primary mouse click.
Tip: You can make navigating with the pen easier by configuring Windows to select when the
pen is over an icon and to launch the icon with a single click. To turn on this feature:
Windows XP, 2000, or Me. Open a folder, select the TOOLS pull-down menu, and FOLDER
OPTIONS.... From the GENERAL tab select the option SINGLE-CLICK TO OPEN AN ITEM (POINT TO
SELECT).
Windows 98SE. Open a folder, select the VIEW pull-down menu, and FOLDER OPTIONS....
From the GENERAL tab select the WEB STYLE option.
Double-Clicking: Press the upper side switch (Windows) or lower side switch (Macintosh), or quickly
tap the display screen twice in the same place with the pen tip. Double-clicking is easier when the pen
is perpendicular to the tablet screen. To fine-tune the double-click area, see Adjusting Double-Click on
page 20.
Using the Side Switch: The pen is equipped with a DuoSwitch*. This switch has two programmable
functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch
whenever the pen tip is within 5 mm (0.2 inch) of the pen display tablet surface; you do not need to
touch the pen tip to the tablet in order to use the switch.
Dragging: Select an object, then slide the pen tip across the display screen to move the object.
Drawing with Pressure: The pen responds to the nuance and inflection of your hand movements,
enabling you to create natural-looking pen and brush strokes within applications that support this
feature. To draw with pressure, select a pressure-sensitive tool from your application’s tool palette.
As you draw on the screen surface, use various amounts of downward pressure on the tip of the pen.
Press lightly for thin lines or softer color. Press harder for thick lines or dense color.
Erasing: In supporting applications, the pen’s eraser works like the eraser on a pencil. In text
applications, use the eraser to select text, then lift the eraser from the tablet to delete the text.
Important: Use only the pen that came with your DTU-710, or a Wacom pen that was
specifically designed for an interactive pen display or Tablet PC. Other pens could damage the
display screen.
* Some product configurations include a pen model without a side switch.
WORKING WITH THE DTU-710
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CUSTOMIZING
After you master the basics of using your pen on the DTU-710 Interactive Pen Display, you may want to
customize the way the pen works. The Tablet control panel makes it easy to customize the DTU-710
and pen.
OPENING THE CONTROL PANEL
To open the control panel, use the DTU-710 pen on the pen display tablet:
Windows. Click on the Windows START button and choose ALL PROGRAMS.
(For versions other than Windows XP, choose the PROGRAMS group.)
Then select TABLET PROPERTIES and choose the TABLET PROPERTIES option.
Macintosh. Open SYSTEM PREFERENCES from either the Dock, the Apple
menu, or from the APPLICATIONS folder. Then double-click on the TABLET icon.
Note: If more than one pen display tablet is installed on your system, the
control panel will change the settings for the tablet that was last used before
opening the control panel.
CUSTOMIZING
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CONTROL PANEL OVERVIEW
Open the Tablet control panel to begin customizing your product. Experiment with different settings to
find what works best for you. Any changes you make will take effect immediately, but you can always
click DEFAULT to return to the factory settings.
Additionally, your keyboard tab and arrow keys can be used to navigate the control panel.
CUSTOMIZING THE PEN
Enables the eraser function
for a pen with an eraser.
Uncheck this box if your pen
does not have an eraser.
Selects the side switch button functions for pens
equipped with a side switch. See page 20.
Closes the
control panel.
ERASER FEEL.
Customizes the amount of
pressure needed to erase
with the eraser.
TIP FEEL. Customizes the
amount of pressure
needed to click or draw
with the pen.
When checked, an
audible “click” sound will
be heard whenever a pen
click occurs and your
computer speakers are
turned on.
Adjusts the size of the
double-click area.
See page 20.
Software driver version.
Displays information about
the control panel and driver.
Returns the PEN tab settings to
their factory defaults.
If more than one pen display tablet is installed on your system, the control panel will change the
settings for the tablet that was last used before opening the control panel.
Note: Depending on the pen that came with your product configuration, there may be more options
displayed on the control panel than are actually present on the pen. When customizing your pen,
choose those options that match the buttons on the pen you are working with.
CUSTOMIZING
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CALIBRATING THE DTU-710
You will need to calibrate the pen display tablet in order to align the screen cursor position with the
position of the pen on the display screen. This is required to adjust for parallax caused by the display
screen cover glass. Set the DTU-710 in its working position, then follow the procedure below.
•
•
•
•
•
•
Important: When using a VGA connection with
the DTU-710, make sure the LCD monitor is
properly adjusted before calibrating the tablet.
See Adjusting the LCD Monitor, beginning on
page 23.
In the Tablet control panel, select the CALIBRATE
tab.
If you are working with multiple monitors, select
the MONITOR corresponding to the DTU-710 LCD
display. (Only monitors that are set to one of the
resolutions supported by the DTU-710 will appear
in the list.)
Click on the CALIBRATE button to activate the
calibration screen.
Holding the pen and positioning your head as you
normally do when working with the tablet, use the
pen tip to click on the center of the cross-hairs in
the upper-left corner.
Then click on the center of the cross-hairs that are
displayed in the lower-right corner.
Test the alignment and click OK to accept the
calibration. Click TRY AGAIN to recalibrate.
Be sure to read the directions in the calibration
screen for detailed instructions and additional
options. The calibration setting applies to all
applications.
Cross-hairs
Adjustment pattern for phase and
pitch. See Adjusting Pitch and Phase
(VGA Only) on page 26 for details.
Note: If more than one pen display tablet is installed on your system, the control panel will change the settings
for the tablet that was last used before opening the control panel.
To calibrate two pen display tablets, first touch the pen to tablet #1 and open the control panel without touching
the pen to tablet #2. In the control panel, select the correct monitor and calibrate tablet #1. Close the control
panel, touch the pen to tablet #2, and again open the control panel without touching the pen to tablet #1.
Select the correct monitor and calibrate tablet #2.
CUSTOMIZING
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CONTROL PANEL SETTINGS
ADJUSTING DOUBLE-CLICK
Double-clicking with the pen tip can be made easier by expanding the tap area that accepts a doubleclick (the double-click distance), or by using the pen’s side switch (when equipped) to automatically
double-click when pressed. A large double-click distance may cause a delay at the beginning of your
brushstrokes in some drawing applications. If you notice such effects, try setting a smaller double-click
distance and using the side switch to double-click.
Hint: When the pen is equipped with a DuoSwitch, press the upper switch to double-click in
Windows, or the lower switch to double-click on Macintosh systems. This is easier than tapping
twice with the pen tip.
CUSTOMIZING THE SIDE SWITCH BUTTON FUNCTIONS
You can set the pen’s DuoSwitch (when equipped) to simulate a variety of mouse button functions.
Just select an option from the pull-down menu for either the upper or lower side switch. Your changes
take effect immediately. When you bring the pen tip within 5 mm (0.2 inch) of the pen display tablet
surface without touching the tablet and press the side switch, the selected function occurs.
The following list describes the available options.
CLICK. Default setting for the pen tip. This option simulates a primary mouse button click.
DOUBLE CLICK. Default setting for the upper position of the side switch on Windows systems, and for
the lower position on Macintosh. Simulates a double-click. For easier double-clicking, use this function
instead of tapping twice with your pen tip.
MIDDLE CLICK. Simulates a middle mouse button click.
RIGHT CLICK. This is the default setting for the lower position of the side switch in Windows.
Simulates a right mouse button click, which displays a context menu.
CLICK LOCK. Simulates holding down the primary mouse button. Press the side switch once to initiate
click lock. Press the switch again to release click lock. Click lock is useful for dragging objects or
selecting blocks of text.
4TH CLICK (FORWARD). Simulates a 4th mouse button click, which on Windows systems typically issues
the FORWARD command in browser applications. Not available on Windows Me or 98, or Macintosh
systems.
5TH CLICK (BACK). Simulates a 5th mouse button click, which typically issues the BACK command in
browser applications. Not available on Windows Me or 98, or Macintosh systems.
DEFAULT. Returns a button to its default setting.
DISABLED. Disables the button function.
APPLICATION DEFINED. Allows the application to determine the button function. Use this for applications
such as CAD programs that have built-in button support.
ERASE. Sets a button so that when the button is pressed, the pen tip will act like the eraser in
applications that support the ERASE function.
INK TOGGLE. (Macintosh.) Default setting for the upper position of the side switch. Toggles the Ink
ANYWHERE function of Inkwell on and off. Inkwell automatically recognizes and converts your
handwriting into text and inserts it into a document. Note that Ink must be turned on for this function to
work. See your Macintosh help for information on working with Inkwell.
CUSTOMIZING
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KEYSTROKE.... Enables you to simulate keystrokes. Selecting this option displays the DEFINE
KEYSTROKE dialog box where you can enter a keystroke or keystroke sequence to play back at the press
of a button.
You can manually enter a keystroke or keystroke
combination in the KEYS entry box. Keystroke
combinations can include letters, numbers, function
keys (such as F3) and modifier keys (such as SHIFT,
ALT, or CTRL for Windows, or SHIFT, OPTION,
COMMAND, and CONTROL for Macintosh).
You can also select special keystrokes or keystroke
combinations from the ADD SPECIAL drop-down
menu. When you make a selection it is added to the
KEYS entry box.
After defining a keystroke sequence, click OK.
Important: Because the ENTER (Windows)
and RETURN (Macintosh) keys can be
selected as a defined keystroke, they
cannot be used to select OK. You must use
your pen to click on the OK button.
Deletes only the last
entry in the
keystroke entry box.
Clears the keystroke
entry box.
MODIFIER.... Enables you to assign modifier key(s) (such as SHIFT, ALT, or CTRL for Windows, or SHIFT,
OPTION, COMMAND, and CONTROL for Macintosh.) Many applications use modifier keys to constrain the
size or placement of objects. Selecting this option displays the SELECT MODIFIER(S) dialog box where
you can assign one or more modifier key functions. After choosing the modifier function(s), click OK.
In addition to choosing one or more
modifier key options, you can select
the CLICK box if you want a mouse
click to occur whenever you press the
tool button.
PRESSURE HOLD. Locks the pressure at the current pressure level until the side switch is released.
For example, you can paint with pressure-sensitivity until you reach the brush size that you like.
You can then press the switch and continue painting with the same size brush until the switch is
released.
CUSTOMIZING
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MODE TOGGLE.... Toggles between the pen tracking mode (pen mode) and your computer’s mouse
settings. The tracking mode you select determines the relationship between pen movement and cursor
movement. By default the entire active area of the pen tablet maps to the entire display screen. If more
than one monitor is in use and you are in mirror mode, the tablet will map to the entire space on each
monitor and the screen cursor will be displayed on each monitor simultaneously.
• With the pen display tablet correctly calibrated in pen mode, the screen cursor should always follow
the physical pen tip on the screen. This is the default setting.
• When toggled to your computer’s mouse settings (mouse mode), the screen cursor is not directly
“linked” to the pen tip and is positioned like a mouse, requiring a “pick up and slide” motion to move
the cursor on the screen. On multiple monitor systems, mouse mode will allow you to access the
other monitor(s) with your pen.
CUSTOMIZING
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ADJUSTING THE LCD MONITOR
FACTORY PRESETS, MULTI-SYNC, AND USER SETTINGS
Factory Presets: To display images with the best quality (based on the incoming signal), the DTU-710
comes with a number of factory default standard display modes. Refer to page 42 for input signal
specifications.
Multi-Sync: When connected as a VGA display, the DTU-710 attempts to automatically synchronize to
the incoming signal. Multi-sync will function when the horizontal frequency is between 30 to 80 kHz and
the vertical frequency is between 50 to 75 Hz. If the DTU-710 does not automatically synchronize with
the incoming signal, you can use the On Screen Display (OSD) RESET AUTO ADJUST option to initiate
display synchronization. Further screen display adjustments can be manually made using the OSD
controls.
User Settings: When you manually set the display using the OSD function, the settings are stored
within the DTU-710 for use the next time the unit receives a similar signal. This is applicable to all
display modes.
WORKING WITH ON SCREEN DISPLAY SETTINGS
The DTU-710 is equipped with an On Screen Display (OSD) function. The OSD function enables you
to adjust and optimize a variety of display settings at the touch of a button. The OSD controls are
located at the front of the unit.
–
Menu Button
Opens or closes the OSD menu.
+
ENTER Button
Activates or deactivates the
selected OSD menu option.
Selection Buttons
Use these buttons to select an option that can be activated when you press the
ENTER button. After activating a selected option, press the + button to increase a
selected item value, and press the – button to decrease it.
The basic process for working with the OSD is as follows:
• Press the MENU button to open the OSD main menu.
• Use the + or – buttons to select an option. When the option you want to adjust is highlighted, press
the ENTER button. The current settings and adjustment sub-menu for that option will appear.
• Use the + or – buttons to adjust the option settings.
• After making your changes, press the ENTER button to save. To exit, press the MENU button.
Note: All settings are automatically saved when the OSD menu closes. If you make changes to
the display appearance and cannot return to the original settings, use the RESET RECALL option
to return the DTU-710 to its original factory defaults.
CUSTOMIZING
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When you open the On Screen Display, the following menu option icons are displayed:
CONTRAST. Select to
increase or decrease
image contrast.
BRIGHTNESS. Select to
increase or decrease
image brightness.
PHASE. (VGA only.)
Select to reduce or
eliminate horizontal
distortion lines.
To automatically adjust,
use the RESET option.
PITCH. (VGA only.)
Select to reduce or
eliminate vertical
distortion lines.
To automatically adjust,
use the RESET option.
HORIZONTAL CENTER.
(VGA only.) Select to
move the screen image
left or right.
To automatically adjust,
use the RESET option.
VERTICAL CENTER.
(VGA only.) Select to
move the screen image
up or down.
To automatically adjust,
use the RESET option.
MENU POSITION.
Select to move the OSD
menu around the
display screen.
RESET. Provides two
options: Use AUTO
ADJUST to reset only the
image parameters.
Use RECALL to reset all
screen options to the
factory default.
Selecting the EXIT
icon exits the RESET
window without
resetting anything.
CUSTOMIZING
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BACKLIGHT. Select to
increase or decrease
the backlight brightness
level.
LANGUAGE. Select to
choose a language
option for the OSD.
COLOR. Provides color
temperature settings for
9300˚, 6500˚, and 5000˚
Kelvin.
DIRECT displays the
received signal as it is
without any adjustment.
When DIRECT is
selected and a VGA
connection is used, the
BRIGHTNESS and
CONTRAST settings are
also set to DIRECT and
cannot be adjusted
manually.
The USER option
enables you to adjust
Red, Blue, and Green
independently.
Choose a setting and
press ENTER to activate
your selection.
Change the USER
setting by selecting the
ENTER icon.
In the user adjustment
COLOR window, change
Red, Green, or Blue to
calibrate color.
Select the EXIT
icon to exit.
CUSTOMIZING
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ADJUSTING PITCH AND PHASE (VGA ONLY)
Some computers and video cards may not allow the multi-sync function to fully work when the DTU-710
is first connected. If some portion of text appears blurred, adjust pitch and phase by following the
procedure below. For crisp images, set the resolution of your video card to 1280 x 1024.
•
•
•
•
•
•
In the Tablet control panel, select
the CALIBRATE tab.
If you are working with multiple
monitors, be sure the display
corresponding to the DTU-710 is
selected in the MONITOR menu.
Click on the CALIBRATE button to
activate the calibration screen.
Using the OSD controls, open the
OSD Menu and select the PITCH
icon. Then adjust the pitch level so
the pattern of fine vertical stripes
displays evenly.
In the OSD Menu, select the PHASE
icon. Adjust the phase level so the
adjustment pattern shows clearly.
After completing these adjustments,
press the ENTER and MENU buttons
to exit the OSD Menu.
Click on the CANCEL button or press
ESC to exit the calibration screen.
Adjustment pattern for phase and pitch (VGA only).
CUSTOMIZING
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POWER SAVING
The DTU-710 conforms to VESA guidelines. When using the DTU-710 with a VESA Display Power
Management Signaling (DPMS) compliant computer or graphics card, the display will automatically
comply with the below power saving parameters.
Power Saving Mode
H-sync
V-sync
Video
Power Consumption
Power Lamp
Power ON
Yes
Yes
Active
45 W, max.
Blue
Standby Mode
No
Yes
Blanked
5 W, max.
Orange
Suspend Mode
Yes
No
Blanked
5 W, max.
Orange
OFF Mode
No
No
Blanked
5 W, max.
Orange
CUSTOMIZING
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TROUBLESHOOTING
Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom
recommends you do the following:
1. If the Wacom driver failed to load properly, first perform the recommended action in any error
message that may appear on your screen. If that does not solve the problem, refer to the
troubleshooting procedures in this chapter.
2. See Display Troubleshooting on page 29, or look in the Troubleshooting Tables on page 31.
Your problem may be described there and you can try the solution offered.
3. Open the Wacom pen display tablet Read Me file for late-breaking information.
4. If you are having a compatibility conflict between the DTU-710 and a new hardware or software
product, check if a newer pen tablet software driver is available. See Obtaining Driver Downloads
on page 38 for information on downloading an updated software driver. Wacom periodically
updates the software driver to maintain compatibility with new products.
5. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.
6. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
Wacom for Technical Support. See the Read Me file for information on where to obtain support for
your region.
TESTING THE DTU-710
If the DTU-710 does not power up, check the following:
• Verify that the cabling between the DTU-710 and your computer is correct. Be sure the power
adaptor is plugged into an active AC outlet and that it is connected to the DTU-710. Verify that any
other display connection(s) to your video card are correct.
• Verify that the DTU-710 is powered on.
• The DTU-710 power LED should light whenever the cabling is properly connected and the
DTU-710 power switch is on. When the computer is turned on and a video signal is received, the
DTU-710 display will activate and the power LED will glow blue.
If there is no display, verify that your video card has been properly installed and is functional. If you
have another display that is compatible with your video card, you can connect that display to the
card in order to verify that the video card is operating correctly.
TESTING THE PEN TABLET AND PEN
If you cannot make a selection on the display screen with the pen:
• Test the pen by pressing the pen tip or the eraser against the surface of the pen display tablet.
The tablet status LED should light blue.
• Now, without applying pressure to the pen tip but keeping it within 5 mm (0.2 inch) of the pen
display tablet surface, press the side switch (when equipped). The status LED should again light
blue.
If the status LED does not light blue for these tests, be sure you are using the correct pen that came
with your pen display tablet. Verify also that the USB cable is plugged in; the LED will not light if the
USB cable is not plugged into an active port. If you are still having problems, you may have a defective
pen or pen display tablet.
TROUBLESHOOTING
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DISPLAY TROUBLESHOOTING
If you encounter problems with the DTU-710 display, refer to the following table; your problem may be
described here and you can try the solution offered. For additional information about color issues, refer
to the documentation that came with your operating system or applications.
GENERAL DISPLAY PROBLEMS
No display. The power LED
is off.
•
•
Verify that the AC power cable is connected, and that the DTU-710
power switch is turned on.
Verify that the DIGITAL/ANALOG (DVI/VGA) switch is properly set.
Restart your computer after changing the position of the switch.
No display. The power LED is
lit blue.
•
Check the contrast, brightness, and backlight controls. Adjust as
necessary, or open the OSD menu, go to the RESET menu and select the
RECALL option.
The LED is lit orange.
The following message
appears briefly on your display
screen:
•
Your computer may be in a power management mode. Touch the pen tip
to the display screen, move the mouse, or depress any key on your
keyboard.
Verify that the video card is properly installed.
Check the video cable for bent or broken connector pins. Then properly
connect the video cable.
The following message
appears briefly on your display
screen:
•
•
•
•
Check that your computer is turned on.
Verify that you are using the video cable that came with the DTU-710.
Check that the DTU-710 video cable is fully connected.
Check the video cable and any video adaptors for bent or broken
connector pins. Then properly connect the video cable and any
necessary adaptors.
The following message
appears briefly on your display
screen:
•
The input signal frequency is incorrectly set or not compatible with the
DTU-710. Connect a different display and set the refresh rate (vertical
frequency) to some value between 50 and 75 Hz. If your video card
driver supports adjustment of the horizontal frequency, make sure it is
set to some value between 30 and 80 kHz.
The resolution is set too high (1280 x 1024, maximum).
The refresh rate is set too high (75 Hz, maximum).
Set the display properties to detect plug and play monitors.
•
•
•
•
•
TROUBLESHOOTING
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The image appears multiple
times on the display.
•
Do not extend the video cable. Do not use an input selector switch box.
When a still image is displayed
for a long period of time without
refreshing the screen, an afterimage remains for a short
period of time.
•
Use a screen saver or other power management feature.
The color white does not
display as white.
•
Verify that the display is operating at the factory default settings. If that is
not sufficient, then adjust color as necessary. For details on color
management, refer to your operating system and application
documentation.
Verify that the video cable and connector are fully connected.
•
VGA PROBLEMS
•
Open the OSD menu, go to the RESET menu, and select the AUTO
ADJUST option. Then, if necessary, manually adjust pitch and phase.
Verify that the display adaptor or video card matches the specifications
for the DTU-710.
Adjust the refresh rate in the Display Properties control panel.
The display is not clear.
•
•
As necessary, adjust contrast or brightness, pitch and phase.
Set the display resolution of your video card to 1280 x 1024.
The display and LCD panel are
not lined up. The display size
is not correct.
•
Open the OSD menu, go to the RESET menu, and select the RECALL
option.
As necessary, adjust pitch and phase, and horizontal and vertical
position. Note that some video cards may not show the display in proper
sizing.
The display ripples or shows a
moiré pattern. The display
color is not even.
•
The display ripples or flickers.
•
•
TROUBLESHOOTING
Page 30
•
•
Open the OSD menu, go to the RESET menu, and select the RECALL
option.
As necessary, adjust pitch and phase.
DTU-710_Manual.fm Page 31 Monday, August 30, 2004 3:49 PM
TROUBLESHOOTING TABLES
If you encounter problems with the DTU-710 Interactive Pen Display, refer to the following tables.
Your problem may be described here, and you can try the solution offered. Be sure you refer to the
Read Me file for the latest information updates.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow
the links to the FAQs.
GENERAL PROBLEMS
The computer does not
have an available USB port.
The tablet power LED is off.
The pen works only in
mouse mode and does not
draw with pressuresensitivity
The pen selects everything
or will not stop drawing.
Double-clicking is difficult.
The eraser selects
everything or will not stop
erasing.
You notice a delay at the
beginning of pen strokes.
You have to press hard with
the pen when clicking or
drawing.
Check if there is an available USB port on a USB hub. If none are
available you will need to add a USB hub or USB card.
Make sure the pen display tablet power switch is turned on.
Check that the AC power adaptor is plugged into both the pen display
tablet and an active power outlet.
Use only the power adaptor that came with the pen display tablet;
other adaptors may cause damage to your product.
The tablet driver software was not installed or did not load properly.
Make sure the pen tablet driver software is installed and functioning.
Install the pen tablet driver software in accordance with the
instructions found in the Installation section of this manual.
Some applications, including Photoshop 7.0 and greater, require that
you turn on the pressure capabilities before the pen will respond as a
pressure-sensitive tool.
Open the Tablet control panel and go to the PEN tab. Move the TIP
FEEL slider toward FIRM. If this does not help, see Testing the Pen
Tablet and Pen on page 28.
Be sure you are quickly tapping the display screen twice in the same
place on the pen display tablet’s active area. Wacom recommends
using the side switch (when equipped) to double-click. See Adjusting
Double-Click on page 20.
Try increasing the DOUBLE CLICK DISTANCE or using a lighter TIP FEEL.
Windows: Try setting your system to launch programs with a single
click. See Using the Pen on page 16.
Open the Tablet control panel and go to the PEN tab. Move the
ERASER FEEL slider toward FIRM. If this does not help, see Testing the
Pen Tablet and Pen on page 28.
Try decreasing the DOUBLE CLICK DISTANCE. See Adjusting DoubleClick on page 20.
Open the Tablet control panel and go to the PEN tab. Move the TIP
FEEL slider toward SOFT.
TROUBLESHOOTING
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The pen tip does not
function.
The side switch does not
work.
The pen tip and screen
cursor do not properly line
up.
The screen cursor moves
but it does not jump to the
pen tip location when the
pen is placed on the display
screen, and it does not
follow the pen tip when the
pen is moved across the
display.
The screen cursor jumps
back when using your
regular mouse or trackball.
TROUBLESHOOTING
Page 32
Be sure you are using the pen that originally came with your pen
display tablet. Other pens may not function properly on the DTU-710
Interactive Pen Display.
Make sure the status LED lights blue when the tip is pressed.
Verify also that the USB cable is plugged in; the LED will not light if
the USB cable is not plugged into an active port. If the LED does not
light, you may have defective hardware (see Troubleshooting on
page 28).
Be sure you are using the pen that originally came with your pen
display tablet. Other pens may not function properly on the DTU-710
Interactive Pen Display.
Be sure you press the side switch when the pen tip is within 5 mm
(0.2 inch) of the pen display tablet’s active area – do this without
pressing down on the pen tip.
From the Tablet control panel, verify that the side switch is set to the
proper function you are expecting to occur.
Make sure the status LED lights blue when you press the side switch.
Verify also that the USB cable is plugged in; the LED will not light if
the USB cable is not plugged into an active port. If the LED does not
light, you may have defective hardware (see Troubleshooting on
page 28).
Open the Tablet control panel and select the CALIBRATE tab.
Continue with Calibrating the DTU-710 on page 19.
Make sure the Wacom tablet driver has loaded properly by opening
the Tablet control panel. If the driver did not load you will see an error
message. If an error message appears, reboot your computer. If the
problem persists, refer to the appropriate Installation instructions for
your platform and reinstall the Wacom tablet software.
(For Macintosh, you must restart your computer after installing the
Wacom tablet driver for proper tablet operation.)
If you have customized the side switch (when equipped) on your pen
to toggle between pen mode and mouse mode, make sure that your
pen display tablet is operating in pen mode. See Customizing the
Side Switch Button Functions on page 20.
When the pen is not in use, place it in the pen stand or some location
near the pen display tablet, but not on the display. Leaving your pen
on the display may interfere with screen cursor positioning when
using other input devices.
DTU-710_Manual.fm Page 33 Monday, August 30, 2004 3:49 PM
When using the pen display
tablet on a multiple monitor
system, you cannot use the
pen to control the other
monitor(s).
The line you are drawing
does not line up with the
location of the screen
cursor in paint applications.
You suspect the pen tablet
preferences may be
corrupted, or want to make
certain that all settings are
at their factory defaults.
The computer does not go
to sleep.
The screen cursor moves
erratically or jumps around
on the display screen when
another tablet is connected
to your computer.
You can use your pen to control the other monitors in mouse mode.
To use mouse mode, first set the pen’s DuoSwitch (when equipped)
to MODE TOGGLE.... Then use the switch to toggle between pen mode
and mouse mode. See Customizing the Pen on page 18 and
Customizing the Side Switch Button Functions on page 20.
To function properly, some applications require that the pen is set to
pen mode. Make sure the pen has not been toggled to mouse mode.
If the pen is set to pen mode and the problem still exists, then you
may have a corrupted preferences file. Follow the instructions in the
next tip to create a new preferences file.
Delete the pen tablet preferences as follows:
Windows: Do a Search or Find for the TABLET.DAT file and delete
it. The file should be located in your Windows or
Windows\System32 folder. Then restart your computer.
When the tablet driver loads, it will create a new preferences file
with the factory default settings. Recalibrate the unit.
Macintosh OS X: For a single user, delete the tablet preferences
by first choosing your HOME folder from the GO menu.
Then open your home LIBRARY folder. Within your home LIBRARY
folder, open the PREFERENCES folder and delete the
COM.WACOM.TABLETPREFERENCES file. Log out, then log back in.
When the tablet driver loads it will create a new preferences file
with the factory defaults.
For multiple users, delete all tablet preferences by first opening
the main APPLICATIONS folder. Then open the TABLET folder and
run the REMOVETABLET utility. When the utility starts, click on the
REMOVE ALL PREFERENCE FILES button. Log out, then log back in.
When the tablet driver loads, it will create new preferences files
with the factory defaults.
Note: Do not manually remove the WACOM TABLET.PREFPANE file
from the main LIBRARY PREFERENCEPANES folder. This file is only
to be removed when uninstalling the tablet software driver, and
then only when using the REMOVETABLET utility
Open the Tablet control panel and recalibrate the tablet.
When you are not using the pen, remove it from the pen display tablet
surface or the tablet will continue to send data, keeping the computer
awake.
The tablet portion of the DTU-710 emits electromagnetic waves at a
certain frequency. If another tablet is too closely placed to the
DTU-710 it may interfere with screen cursor positioning. If this
occurs, move the tablet further away from the DTU-710.
TROUBLESHOOTING
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WINDOWS-SPECIFIC PROBLEMS
Windows 98SE or Me:
When working with multiple
monitors, the screen cursor
positioning is incorrect after
moving into the unmapped
area of the virtual desktop.
On a multiple monitor system, the pen display tablet is mapped to the
virtual desktop (a rectangular area covering all monitors).
If your video display areas do not form a rectangle because they are
different sizes or they are not evenly aligned, the screen cursor
positioning will be incorrect after moving into the unmapped area of
the virtual desktop. To reestablish the correct screen cursor position,
lift the pen away from the pen display tablet surface and bring it back
to within 5 mm (0.2 inch) over an area of the tablet that is mapped to
a display area.
Windows 98SE or Me:
Your pen does not function
inside a full screen DOS
window.
After pressing
CTRL+ALT+DEL, the screen
cursor cannot be controlled
with your pen.
Windows XP:
After installing the pen
display tablet on a system
with multiple users, the pen
tablet only works on the
primary user desktop.
You must use a mouse when working in a full screen DOS window.
TROUBLESHOOTING
Page 34
When the CLOSE PROGRAM dialog box (Windows 98SE or Me) is
active the pen tablet will not work. Use your mouse or keyboard to
continue. When this dialog box is closed, you can again use your pen
to control the screen cursor.
Reboot the system after installing the pen display tablet on a system
with multiple users.
DTU-710_Manual.fm Page 35 Monday, August 30, 2004 3:49 PM
MACINTOSH-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that
either the driver failed to
load or the tablet
preferences have not yet
been created.
The pen display tablet
works correctly when
initially installed under OS
v10.2.7 or 10.2.8, but fails
to work after restart.
The tablet was not detected at startup. Make sure the USB interface
cable is securely connected and that the power LED on the tablet is
on. If the unit is plugged into a USB hub, make sure the hub is
connected and active. If this does not correct the problem, see
Troubleshooting on page 28.
From the GO menu, select APPLICATIONS and open the UTILITIES
folder. Launch the APPLE SYSTEM PROFILER and select the DEVICES
AND VOLUMES tab. A USB tablet should be displayed by the profiler.
If a USB tablet was not found, check the USB tablet cable connection
or try plugging the tablet into a different USB port.
If you are still having problems, open the OS X Disk Utility application
and run REPAIR DISK PERMISSIONS from the FIRST AID tab. If this does
not help, contact Wacom for Technical Support. See Technical
Support Options on page 37.
There may be a problem in the KEXT.CACHE file.
1. Unplug the pen display tablet’s USB cable from your computer.
(Be sure to unplug only the USB cable.) Then uninstall the tablet
driver. See Uninstalling the DTU-710 on page 41 for details.
2. Within your computer’s OS X SYSTEM folder, select (highlight) the
LIBRARY folder. Then access folder information by typing
COMMAND+i.
3. Select and unlock OWNERSHIP & PERMISSIONS. Then change the
owner from “system” to “yourself (user’s name)”. Now lock it
back up, entering you administrator password when prompted.
4. Open the LIBRARY folder. Delete the EXTENSIONS.KEXTCACHE and
EXTENSIONS.MKEXT files.
5. Empty the trash.
6. Again select the LIBRARY folder and access the folder information.
7. Again select and unlock OWNERSHIP & PERMISSIONS.
Then change the owner from “yourself (user’s name)” to “system”
and lock it back up.
8. Close the window and restart your computer. When the system
is ready, plug the pen display tablet’s USB cable back into your
computer.
Install the pen tablet driver and test the unit. It should work normally
when you restart your computer.
TROUBLESHOOTING
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Inkwell does not work
correctly with the pen
display tablet.
There may be a problem with the Inkwell preferences. Remove the
damaged preference files as follows. They will be recreated when
you enable handwriting recognition.
1. From the GO menu, choose SYSTEM PREFERENCES and INK.
Then turn off handwriting recognition.
2. From the GO menu, choose your HOME. Open the LIBRARY and
PREFERENCES folders. Then remove the following preferences:
• com.apple.ink.framework.plist
• com.apple.ink.inkpad.plist
• com.apple.ink.inkpad.sketch
3. Go back to SYSTEM PREFERENCES and INK, and then enable
handwriting recognition.
4. Test the Inkwell function using your Wacom pen display tablet
and pen.
If this procedure does not resolve your problem with Inkwell, contact
Apple Support for further assistance. Wacom is not the software
manufacturer for Inkwell and we are limited in our abilities to support
a third party software application.
TROUBLESHOOTING
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TECHNICAL SUPPORT OPTIONS
If you have a problem with your DTU-710 Interactive Pen Display, first check the appropriate Installation
section in this guide to make sure the unit is installed correctly. Then review the Troubleshooting
procedures within this guide; your problem may be described there and you can try the solution(s)
offered.
If you cannot find the answer in this guide, you may find updated information about your problem in the
appropriate Read Me file for your platform (located on the Wacom Pen Tablet Driver CD). You can also
check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region.
If you cannot solve the problem and you think your Wacom product is not working properly, contact the
Wacom support staff for the area where your product was purchased. See the Wacom tablet Read Me
file, located on the Wacom Pen Tablet Driver CD, for contact information. If you have an Internet
connection you can download the latest software drivers from the Wacom web site for your region.
See Obtaining Driver Downloads on page 38.
When you call, you should be at your computer with the following information available:
• This manual.
• Pen display tablet serial number. (Look at the label on the back of the unit.)
• Driver version number. (See the Wacom Pen Tablet Driver CD or click on the Tablet control panel
ABOUT button.)
• The make and model of your computer, and operating system version number.
• The make, model, and connection type of your video card.
• A list of peripheral devices attached to your computer.
• The software application and version you were using when the problem occurred.
• The exact wording of any error message that appeared on your screen.
• What happened and what you were doing when the problem occurred.
• How you tried to solve the problem.
TROUBLESHOOTING
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OBTAINING DRIVER DOWNLOADS
Wacom periodically updates the pen tablet software driver to maintain compatibility with new products,
and recommends that you regularly update the driver for best functionality. A new Wacom tablet
software driver (when available) can be downloaded from the Internet.
USA, Canada, Central and South America
Worldwide Web:
http://www.wacom.com/productsupport
Software updates.
Anonymous FTP Site:
ftp.wacom.com/pub/drivers
Software updates.
Europe, Middle East and Africa
Worldwide Web:
http://www.wacom-europe.com
Software updates.
Anonymous FTP Site:
ftp://ftp.wacom-europe.com/pub/
Software updates.
http://tablet.wacom.co.jp
Software updates. (Japanese)
http://www.wacom.com/ap
Software updates. (English)
http://www.wacom.com.cn
Software updates.
(Simplified Chinese)
Japan
Worldwide Web:
Asia Pacific (English)
Worldwide Web:
China
Worldwide Web:
TROUBLESHOOTING
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APPENDICES
CARING FOR THE DTU-710
Keep the pen and the DTU-710 LCD screen surface clean. Dust and dirt particles can stick to the pen
and cause wear to the display screen surface. Regular cleaning will help prolong the life of your LCD
screen surface and pen. Keep the DTU-710 and the pen in a clean, dry place and avoid extremes in
temperature. Room temperature is best. The DTU-710 and the pen are not made to come apart.
Taking apart the product will void your warranty.
CLEANING
To clean the DTU-710 casing or the pen, use a soft, damp cloth; you can also dampen the cloth using
a very mild soap diluted with water. Do not use paint thinner, benzine, alcohol, or other solvents to
clean the unit casing or pen.
To clean the display screen, use an anti-static cloth or a slightly damp cloth. When cleaning, apply
only a light amount of pressure to the display screen and do not make the surface wet. Do not use
detergent to clean the display screen; this may damage the screen. Please note that damage of this
kind is not covered by the manufacturer’s warranty.
REPLACING THE PEN TIP
The pen tip (nib) will wear with normal use. When the nib gets too short or develops a flat point, you
can replace it with one of the extra nibs that came with the pen.
To remove the old nib:
Clasp it with a pair of tweezers, needle-nosed
plier, or similar instrument and pull the old nib
straight out of the pen.
To insert a new nib:
Slide it straight into the barrel of the pen.
Firmly push the nib until it stops. The new nib
will slide into the correct position.
WARNING Prevent children from swallowing the pen tip or side switch. The pen tip (nib)
or side switch may accidentally be pulled out if children are biting on them.
If the pen nib wears and becomes angular, it may damage the DTU-710 display screen. To avoid this,
periodic tip replacement is recommended.
Important: When the pen is not in use, place it in the pen stand or lay it flat on your desk.
To maintain the sensitivity of your pen, do not store the tool in a container where it will rest on
its tip.
APPENDICES
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USING AN ALTERNATE MOUNT OR STAND
If you will be using the DTU-710 in an
installation that requires the use of an
alternate mounting platform, you can
remove the adjustable stand from the unit
and mount the pen display onto a VESA
conforming mount arm or stand.
A VESA mounting platform will require
mount screws that are 4 mm wide with a
0.7 mm pitch (M4 Regular), and a
maximum screw clearance depth of 15 mm.
Exceeding the clearance depth of 15 mm
will damage the DTU-710 internal
components.
To remove the adjustable stand and attach
the DTU-710 to a different mounting
platform:
1. Turn off your computer and power off
the DTU-710. Then disconnect all
cables from the unit.
2. Protect the display screen surface by
spreading a soft cloth onto a flat table
and placing the DTU-710 face down on
the cloth.
3. Remove the four screws and lift the
adjustable stand assembly away from
the body of the unit.
4. Using the appropriate screws for your
mounting platform, firmly attach the
DTU-710 to the alternate mounting
platform.
5. Refer to the Installation instructions,
beginning on page 9, and reattach the
cabling.
CAUTION When attaching the DTU-710 onto an
alternate mounting platform, be sure to
follow all instructions in the
documentation supplied by the platform
manufacturer. If improperly installed,
the unit could fall, resulting in damage
to the unit or physical injury.
APPENDICES
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UNINSTALLING THE DTU-710
Follow the appropriate procedure below to remove the Wacom tablet software and the DTU-710 from
your system.
Important: When you remove the Wacom tablet driver software from your system, any other
Wacom tablet connected to your computer will no longer operate with full Wacom tablet
functionality.
Windows XP:
1. Click START. In the start menu, select CONTROL PANEL. Then select ADD OR REMOVE PROGRAMS.
2. In the ADD OR REMOVE PROGRAMS window, choose WACOM TABLET DRIVER and click on the CHANGE
OR REMOVE PROGRAMS button. Follow the prompts to remove the pen tablet driver.
3. When the driver has been removed, shut down your system, power off your computer, and turn off
the DTU-710. When your computer and the DTU-710 are off, disconnect the DTU-710 from the
computer.
Windows 98SE, Me, or 2000:
1. Click the Windows START button. Then choose SETTINGS and CONTROL PANEL.
2. In the CONTROL PANEL window, double-click on the ADD/REMOVE PROGRAMS icon. In the dialog box
that appears, choose the WACOM TABLET DRIVER option.
3. Click on the ADD/REMOVE... button and follow the prompts to remove the pen tablet driver.
4. When the driver has been removed, shut down your system, power off your computer, and turn off
the DTU-710. When your computer and the DTU-710 are off, disconnect the DTU-710 from the
computer.
Macintosh OS X:
1. From the FINDER, choose APPLICATIONS from the GO menu and open the TABLET folder.
2. Double-click on the REMOVE TABLET icon and select the REMOVE TABLET SOFTWARE button.
Enter your administrator login name and password.
3. After the removal is completed, click OK.
4. Shut down your computer and turn off the DTU-710. When your computer and the DTU-710 are
off, disconnect the DTU-710 from your computer.
APPENDICES
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PRODUCT SPECIFICATIONS
GENERAL SPECIFICATIONS
Physical dimensions (W x D x H)
418 x 362 x 57 mm (16.5 x 14.3 x 2.2 in), excluding stand
Weight
6.2 kg (13.6 lb), including stand
Input voltage
12 VDC
Power consumption
45 W or less, (12 VDC)
Operating temperature and humidity
5° to 35° C, 20 to 80% RH (noncondensing)
Storage temperature and humidity
-10° to 60° C, 20 to 90% RH (noncondensing)
(maximum storage humidity is 38% at a temperature of 60° C, and
maximum storage temperature is 42° C at a humidity of 90%)
Certification and compliance
FCC class B, CE, VCCI class B, EDID 1.3
LCD MONITOR
Display
TFT active matrix LCD
Screen size
17.0 in, diagonal
Signal Inputs
DVI (Digital)
VGA (Analog RGB)
Synchronous frequency: 30 to 80 kHz, horizontal
Synchronous frequency: 50 to 75 Hz, vertical
Resolution
1280 x 1024 pixels (SXGA), 1024 x 768 pixels (XGA),
800 x 600 pixels (SGA), 640 x 480 pixels (VGA)
Refresh rate
50 to 75 Hz (vertical)
Pixel pitch
0.264 x 0.264 mm (0.010 x 0.010 in)
Color depth
16.2 million colors (RGB 6-bits + FRC data)
Pixel Arrangement
RGB vertical stripe
Brightness
260 cd/m2
Contrast ratio
450:1
Plug and Play
DDC2B
LCD quality
Each DTU-710 LCD panel is produced under very stringent quality
standards. Production techniques cannot guarantee an absolutely
perfect TFT display, and some panels may exhibit a certain number of
pixels that show an incorrect color. This does not mean the display is
defective.
Wacom quality standards are based on internationally accepted
standards for LCD monitors. Wacom requires 99.999% of the pixels
on each DTU-710 are required to function perfectly, and no pixel is
allowed to be always white or always black. A small number of pixels
(10 or less) are allowed to show a wrong color for some parts of the
color spectrum.
APPENDICES
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PEN TABLET
Reading technology
Electromagnetic resonance method
Active area
337.9 x 270.3 mm (13.3 x 10.65 in)
Resolution
100 lpmm (0.01 mm) (2540 lpi (0.0004 in)), max
Accuracy
±0.5 mm (±0.02 in), average
Minimum reading height
5 mm (0.2 in)
Maximum report rate
133 points/sec., max
Pressure levels
512
Communication interface
USB
POWER ADAPTOR
Input voltage
100 to 240 VAC, 50/60 Hz
Output voltage
12 VDC, 4.2 A
PEN (MODEL UP-911E)
Pressure levels
512
Pen tip travel
0.1 mm (0.004 in) or less
Eraser tip travel
2 mm (0.08 in), approximately
Physical dimensions (L x D)
159.0 x 14.0 mm (6.26 x 0.55 in)
Weight
16g (0.56 oz)
Side switch type
Rocker switch
ACCESSORIES
Extra pen tip
PSI-A007
Pen stand
PST-A026-08
To purchase parts and accessories, refer to the product Read Me file and see who to call for your region. You can
also do the following:
To purchase parts and accessories in the USA or Canada, call 1.888.884.1870 (toll-free) or visit Wacom’s web
site at http://www.wacomdirect.com (USA only).
To purchase parts and accessories in Europe, call +49 (0)180 500 03 75 or send an email to
parts@wacom-europe.com. If you have an Internet connection, visit www.wacom-europe.com/solutionstore.
You can also contact your local dealer, distributor, or Technical Support using the appropriate number for your
region.
To purchase parts and accessories in other countries, please contact your local dealer or distributor.
APPENDICES
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RADIO AND TELEVISION INTERFERENCE
The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not
installed and used properly – that is, in strict accordance with Wacom instructions – it may cause interference with
radio and television reception.
FEDERAL COMMUNICATIONS COMMISSION (FCC) NOTICE
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
You can determine whether the tablet equipment is causing interference by powering it off. If the interference
stops, it was probably caused by the tablet.
If your tablet equipment does cause interference to radio or television reception, you may be able to correct the
interference by using one or more of the following measures:
•
Rotate the television or radio antenna until the interference stops.
•
Move the tablet equipment farther away from the television or radio.
•
Plug the tablet equipment and computer into an outlet that is on a different circuit from the television or radio.
If necessary, consult your Wacom dealer or an experienced radio/television technician for help.
Changes or modifications to this product not authorized by Wacom could void the FCC Certification and negate
your authority to operate the product.
APPENDICES
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CE DECLARATION
The DTU-710 Interactive Pen Display has been tested and found to comply to the following harmonized European
Norms:
•
EN 55024: 1998+A1:2001 (electromagnetic immunity)
•
EN 55022: 1998+A1:2000, Class B (electromagnetic emissions)
•
EN 61000-3-2: 2000, Class D (electromagnetic emissions)
•
EN 61000-3-3: 1995+A1:2001 (electromagnetic emissions)
The Wacom power adaptors have been tested by their manufacturers and found to comply to the following
harmonized European Norms:
•
EN 55024: 1998+A1:2001 (electromagnetic immunity)
•
EN 55022: 1998:+A1:2000, Class B (electromagnetic emissions)
•
EN 61000-3-2: 2000, Class D (electromagnetic emissions)
•
EN 61000-3-3: 1995+A1:2001 (electromagnetic emissions)
•
EN 60950: 2000 (safety)
Based on the results of these tests, Wacom declares that the above mentioned device conforms to the European
Council Directives 89/336/EEC and 73/23/EEC, and their amendment Directive 93/68/EEC and indicates this
conformity by the CE-sign on each device.
The device must be installed and operated always in strict accordance to the instructions given in this manual.
Any changes or modifications to this product that were not specifically authorized by Wacom will invalidate this
declaration.
APPENDICES
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WARRANTY
Limited Warranty (Worldwide, Except Europe, Africa and Middle East)
Wacom warrants the product, to the original consumer purchaser, except for the Software, to be free from defects
in materials and workmanship under normal use and service for a period of two (2) years, from the date of original
retail purchase, as evidenced by a copy of the receipt or a registration card that has been returned to Wacom within
30 days of purchase.
The Software is licensed “as is.” Wacom makes no warranty with respect to its quality or performance.
Wacom cannot guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you should contact
Wacom Technical Support via telephone, email, or fax to obtain an RMA (Return Merchandise Authorization)
number and instructions for shipping the product to a service location designated by Wacom. You should send the
product, shipping charges prepaid, to the designated service location, accompanied by the return authorization
number, your name, address and telephone number, proof of purchase date, and a description of the defect.
Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by Wacom.
Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the repair or
replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period;
provided, however, that you are responsible for (i) the cost of transportation of the product to the designated
service location and (ii) any loss or damage to the product resulting from such transportation.
Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from
accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored
other than in accordance with Wacom’s storage instructions.
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with
the sale of the product, shall not be construed as an express warranty that the product will conform or comply with
your requirements.
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE
BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS
DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY
INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR
ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE.
WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF
WACOM’S EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR
DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS
OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH
PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or
any party shall not exceed the purchase price you paid, regardless of the form of any claim.
This Limited Warranty is governed by the laws of the United States of America and the state of Washington.
This Limited Warranty is valid for and only applies to products purchased and used inside the United States (and its
territories or possessions) and Canada.
APPENDICES
Page 46
DTU-710_Manual.fm Page 47 Monday, August 30, 2004 3:49 PM
Warranty Service in the U.S. and Canada
To obtain Warranty service within the U.S. or Canada contact:
Wacom Technical Support
Phone: 1.360.896.9833
Fax: 1.360.896.9724
E-mail: support@wacom.com
Warranty on Sales Outside of U.S. and Canada (Except Europe, Africa and Middle East)
For products purchased or used outside of the United States and Canada, upon discovery of a defect in the
product, except in the Software, within the Warranty Period you should contact your local dealer or distributor. In all
other respects the terms of the warranty as set forth above apply to such sales.
Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please
contact in writing:
In North and South America contact:
In Asia and Asia Pacific contact:
Wacom Technology Corporation
WACOM Co., Ltd.
1311 SE Cardinal Court
2-510-1 Toyonodai
Vancouver, Washington 98683
Otone-Machi, Kitasaitama-Gun
U.S.A.
Saitama, 349-11
Japan
In the Mainland China
(Except Hong Kong and Taiwan Area) contact
WACOM China Corporation
Room 611 CNT MANHATTAN BUILDING
No. 6, Chaoyangmen Bei Road. Beijing, China 100027
E-mail: support@wacom.com.cn
APPENDICES
Page 47
DTU-710_Manual.fm Page 48 Monday, August 30, 2004 3:49 PM
WARRANTY
(EUROPE, AFRICA AND MIDDLE EAST)
Limited Warranty
WACOM warrants to you as the original end-user that the product hardware is free from defects in materials and
workmanship under normal use and service for a period of TWO (2) YEARS after the date of purchase, provided
that they are unused at the time of such purchase. WACOM further warrants to you the accompany-ing diskettes
against defects in materials and workmanship for a period of SIX (6) MONTHS after the date of purchase.
The Software is licensed and distributed "AS IS". WACOM makes no warranties, expressed or implied, with
respect to its quality, performance, merchantability and fitness for a particular purpose (including related manuals
and documentation). WACOM cannot guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the applicable Warranty Period, you should
return them in the original packaging to the place of your original purchase, together with your name, address,
telephone number, a description of the problem and a copy of the original invoice. You are responsible for any loss
or damage to the product resulting from such transportation. WACOM's sole obligation and entire liability under
this warranty shall be, at WACOM's option, either the repair or the replacement of product or parts thereof that
prove defective and that were returned within the applicable Warranty Period.
WACOM shall have no responsibility to repair or replace the product if (a), in the opinion of WACOM, the failure of
the product has resulted from accident, abuse, misuse, negligence, misapplication, or unauthorized modification or
repair, or (b) the product has been handled or stored other than in accordance with WACOM's storage instructions,
or (c) the failure is due to normal wear and tear, or (d) you fail to fulfill your obligations as described above.
In case that any claim presented under warranty is found upon investigation to be either outside the duration or the
scope of this warranty, or in case that the product is found to be not defective, then the cost of such investigation
and repair shall be borne by you.
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with
the sale of the product, shall not be construed as an express warranty that the product will conform or comply with
your requirements.
Should any provision of this agreement be declared invalid, that provision shall be treated as separate from the
agreement, and the agreement shall remain in force without limitation in all other respects.
If this product is found to be defective, the purchaser may be entitled to institute legal proceedings against the
seller on grounds of liability for deficiency. The statutory rights indicated with regard to the seller are not limited in
any way by this warranty. Rather, this warranty affords the purchaser rights in addition to those indicated in the
present text.
This limited warranty shall apply if the seller's corporate domicile is in the European Union or in Iceland, Norway,
Jersey, Switzerland, Russia, the Ukraine, Rumania, Bulgaria, Croatia, Serbia, Tunisia, Turkey, Syria, the Lebanon,
Jordan, Israel, Egypt, the United Arab Emirates, Iran or South Africa.
This Limited Warranty and Liability is governed by the laws of the Federal Republic of Germany.
Should you have any questions about this Agreement, or if you desire to contact WACOM for any reason, please
contact in writing:
WACOM Europe GmbH
Europark Fichtenhain A9
47807 Krefeld
GERMANY
APPENDICES
Page 48
DTU-710_Manual.fm Page 49 Monday, August 30, 2004 3:49 PM
Wacom Technology Corporation
1311 SE Cardinal Court
Vancouver, WA 98683
U.S.A.
Telephone
General: +1.360.896.9833
Fax: +1.360.896.9724
WACOM Europe GmbH
Europark Fichtenhain A9
47807 Krefeld
Germany
Telephone
General: +49.(0)2151.3614.0
Fax: +49.(0)2151.3614.111
WACOM Co., Ltd.
2-510-1 Toyonodai
Otone-Machi, Kitasaitama-Gun
Saitama, 349-1148
Japan
Telephone
General: +81.(0)480.78.1213
Fax: +81.(0)480.78.1217
WACOM China Corporation
Room 611 CNT MANHATTAN BUILDING
No. 6, Chaoyangmen Bei Road. Beijing, China 100027
Telephone
General: ++86.(0)10.8528.2819
Fax: ++86(0)10.8528.2386
DTU-710_Manual.fm Page 50 Monday, August 30, 2004 3:49 PM
DTU-710
Interactive Pen Display
Installation Guide & User’s Manual
WACOM Co., Ltd.
Watch for the Penabled logo to ensure you
are getting the natural feel and superior
performance of Wacom’s patented cordless
and battery-free pen technology.
UE-0292