user guide
hp LaserJet 1200
series products
HP LaserJet 1200 Series
Printer and Print•Copy•Scan
Products
User Guide
© Copyright Hewlett-Packard
Company 2002
All Rights Reserved.
Reproduction, adaptation, or
translation without prior written
permission is prohibited, except
as allowed under the copyright
laws.
A user of the Hewlett-Packard
printer associated with this user
guide is granted a license to: a)
print hard copies of this user
guide for PERSONAL,
INTERNAL or COMPANY use
subject to the restriction not to
sell, re-sell or otherwise
distribute the hard copies; and
b) place an electronic copy of
this user guide on a network
server, provided access to the
electronic copy is limited to
PERSONAL, INTERNAL users
of the Hewlett-Packard printer
associated with this user guide.
The information contained in
this document is subject to
change without notice.
Publication number:
C7045-Online
Edition 4, 5/2003
Trademark Credits
Adobe®, Acrobat®, PostScript®,
and Adobe Photoshop® are
trademarks of Adobe Systems
Incorporated which may be
registered in certain
jurisdictions.
Arial®, Monotype®, and Times
New Roman® are U.S.
registered trademarks of the
Monotype Corporation.
CompuServe™ is a U.S.
trademark of CompuServe, Inc.
Helvetica™, Palatino™, Times™,
and Times Roman™ are
trademarks of Linotype AG
and/or its subsidiaries in the
U.S. and other countries.
Microsoft®, MS Windows,
Windows®, Windows NT®, and
MS-DOS® are U.S. registered
trademarks of Microsoft
Corporation.
LaserWriter® is a registered
trademark of Apple Computer,
Inc.
TrueType™ is a U.S. trademark
of Apple Computer, Inc.
ENERGY STAR® is a U.S.
registered service mark of the
U.S. EPA.
Netscape is a U.S. trademark of
Netscape Communications
Corporation.
Unix® is a registered trademark
of The Open Group.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Contents
1 Getting to know the printer
Understanding the printer’s features and benefits . . . . . . . . . . 12
Print with excellent quality . . . . . . . . . . . . . . . . . . . . . . . . . 12
Save Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Save money. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Create professional documents . . . . . . . . . . . . . . . . . . . . . 12
Expand your printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Identifying the printer’s components . . . . . . . . . . . . . . . . . . . . 14
Printer control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printer input trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Printer media guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Printer output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Toner door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . 20
Loading media into the input trays . . . . . . . . . . . . . . . . . . . . . . 21
Main input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Priority input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Specific types of media . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Turning the power off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Understanding voltage conversions . . . . . . . . . . . . . . . . . . . . . 22
Accessing the printer properties (driver) and help . . . . . . . . . . 23
Printer properties (driver). . . . . . . . . . . . . . . . . . . . . . . . . . 23
Software For Macintosh Computers . . . . . . . . . . . . . . . . . 24
Printer online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Printing a configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2 Getting to know the copier/scanner
Understanding the copier/scanner’s features and benefits . . . 28
Scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Identifying the copier/scanner’s components . . . . . . . . . . . . . . 29
Copier/scanner control panel. . . . . . . . . . . . . . . . . . . . . . . 30
Media input tray, guides, and output bin . . . . . . . . . . . . . . 31
Copier/scanner door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Supported media sizes and types . . . . . . . . . . . . . . . . . . . . . . 32
Precautions for copying and scanning . . . . . . . . . . . . . . . . . . . 33
Loading originals in the copier/scanner . . . . . . . . . . . . . . . . . . 34
EN
Contents 3
Getting to know the software . . . . . . . . . . . . . . . . . . . . . . . . . . 35
HP LaserJet Director
(Windows 98, 2000, Millennium, NT 4.0, and
Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
To turn off the HP LaserJet Director . . . . . . . . . . . . . . . . . 36
HP LaserJet Document Manager
(Windows 98, 2000, Millennium, NT 4.0, and
Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Quick Copy settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
HP LaserJet Copier (Copy Plus) . . . . . . . . . . . . . . . . . . . . 38
HP LaserJet Director Toolbox
(Windows 9x, 2000, Millennium, and NT 4.0) . . . . . . . 38
HP LaserJet Device Configuration. . . . . . . . . . . . . . . . . . . 39
HP LaserJet Photo Center
(Windows 9x, 2000, Millennium, and NT 4.0) . . . . . . . 40
Accessing the online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
3 Getting to know the print server
Understanding the print server’s features and benefits . . . . . . 44
Using network protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Identifying the print server’s components. . . . . . . . . . . . . . . . . 45
Installing the print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Installing and configuring the network software . . . . . . . . . . . . 47
Install the software on a network . . . . . . . . . . . . . . . . . . . . 47
Install the printer and server . . . . . . . . . . . . . . . . . . . . . . . 47
Using the embedded web server . . . . . . . . . . . . . . . . . . . . . . . 48
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Compatible Web Browsers . . . . . . . . . . . . . . . . . . . . . . . . 49
Starting the embedded web server . . . . . . . . . . . . . . . . . . . . . 49
Using HP Web JetAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Additional configuration and management tools . . . . . . . . . . . 50
Using BOOTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Benefits of using BOOTP. . . . . . . . . . . . . . . . . . . . . . . . . . 50
Configuring the BOOTP server . . . . . . . . . . . . . . . . . . . . . 51
Bootptab file entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
UNIX systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Windows systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Windows NT 4.0 server . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Windows 2000 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Enabling or disabling DHCP . . . . . . . . . . . . . . . . . . . . . . . 59
Moving to another network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
4
Contents
EN
4 Media
Optimizing print quality for media types . . . . . . . . . . . . . . . . . . 62
Printing transparencies and labels . . . . . . . . . . . . . . . . . . . . . . 63
Printing envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Printing letterhead or preprinted forms. . . . . . . . . . . . . . . . . . . 66
Printing custom-sized media or cardstock . . . . . . . . . . . . . . . . 67
5 Printing tasks
Printing with manual feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Printing on both sides of the paper (manual duplexing) . . . . . . 71
Printing watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Accessing the watermark feature . . . . . . . . . . . . . . . . . . . 74
Printing multiple pages on a single sheet of paper
(N-up printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Accessing the multiple pages per sheet feature
(Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Accessing the multiple pages per sheet feature
(Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Printing booklets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Understanding print quality settings . . . . . . . . . . . . . . . . . . . . . 79
Using EconoMode (Save Toner) . . . . . . . . . . . . . . . . . . . . . . . 80
6 Scanning tasks
Starting a scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Working with scanned items . . . . . . . . . . . . . . . . . . . . . . . 83
Scanning to e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using the e-mail feature
(Windows 98, 2000, Millennium, NT 4.0) . . . . . . . . . . 84
Using the e-mail feature (Mac OS) . . . . . . . . . . . . . . . . . . 84
Editing scanned text (Optical Character Recognition) . . . . . . . 85
Using the OCR feature
(Windows 98, 2000, Millennium, NT 4.0, and
Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Storing scanned text or images . . . . . . . . . . . . . . . . . . . . . . . . 87
Using the Store feature
(Windows 98, 2000, Millennium, NT 4.0, and
Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Acquiring an image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Adjusting the contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Accessing the contrast feature . . . . . . . . . . . . . . . . . . . . . 88
Enhancing the scanned image in HP Document Manager . . . 89
Accessing the image enhancement features. . . . . . . . . . . 89
EN
5
Adding annotations to scanned images . . . . . . . . . . . . . . . . . . 90
Accessing the annotation features. . . . . . . . . . . . . . . . . . . 90
Canceling scan jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
7 Copying tasks
Understanding copying features . . . . . . . . . . . . . . . . . . . . . . . 92
Using the Quick Copy feature . . . . . . . . . . . . . . . . . . . . . . . . . 92
Quick Copy settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using HP LaserJet Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Accessing HP LaserJet Copier . . . . . . . . . . . . . . . . . . . . . 94
Accessing HP LaserJet Copy Plus . . . . . . . . . . . . . . . . . . 94
Adjusting the contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Accessing the contrast feature . . . . . . . . . . . . . . . . . . . . . 96
Canceling copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8 Managing the toner cartridge
Using HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
HP policy on non-HP toner cartridges . . . . . . . . . . . . . . . . 98
Storing toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Toner cartridge life expectancy . . . . . . . . . . . . . . . . . . . . . 98
Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Changing the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . 101
9 Troubleshooting the printer
Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Pages did not print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Pages printed, but there was a problem . . . . . . . . . . . . . 104
Printer light patterns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Error messages on the screen. . . . . . . . . . . . . . . . . . . . . 107
Common Macintosh Problems . . . . . . . . . . . . . . . . . . . . 109
Selecting an Alternate PostScript Printer
Description (PPD) . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Troubleshooting PostScript (PS) Errors . . . . . . . . . . . . . . . . 114
Paper handling problems. . . . . . . . . . . . . . . . . . . . . . . . . 116
Printed page is different than what appeared on screen . 118
Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Cleaning the printer media path. . . . . . . . . . . . . . . . . . . . 127
Clearing printer media jams . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Changing the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Cleaning the pickup roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Changing the printer separation pad . . . . . . . . . . . . . . . . . . . 134
6
Contents
EN
10 Troubleshooting the copier/scanner
Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Scanning problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Copying problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
The scanner did nothing . . . . . . . . . . . . . . . . . . . . . . . . . 139
No preview appeared on the screen . . . . . . . . . . . . . . . . 141
Scanned image is of poor quality. . . . . . . . . . . . . . . . . . . 142
Part of the image did not scan or text is missing . . . . . . . 144
The text cannot be edited . . . . . . . . . . . . . . . . . . . . . . . . 145
The scan takes too long. . . . . . . . . . . . . . . . . . . . . . . . . . 146
Error messages appear on the screen . . . . . . . . . . . . . . 147
No copy came out of the printer or the scanner
did nothing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Copies are blank, missing images, or faded . . . . . . . . . . 149
Improving copy/scan quality . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Preventing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Identifying and correcting copy/scan defects. . . . . . . . . . 151
Paper handling problems. . . . . . . . . . . . . . . . . . . . . . . . . 154
Cleaning the copier/scanner . . . . . . . . . . . . . . . . . . . . . . . . . 155
Clearing copier/scanner jams. . . . . . . . . . . . . . . . . . . . . . . . . 156
Replacing the copier/scanner separation pad . . . . . . . . . . . . 158
Removing the copier/scanner . . . . . . . . . . . . . . . . . . . . . . . . 159
Closing the left side panel . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
11 Troubleshooting the print server
Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
HP JetDirect 175X configuration page. . . . . . . . . . . . . . . 165
Understanding the print server’s light patterns. . . . . . . . . . . . 166
Using a print server configuration page . . . . . . . . . . . . . . . . . 167
Printing a print server configuration page . . . . . . . . . . . . 167
Understanding the print server configuration page . . . . . . . . 167
Status field error messages . . . . . . . . . . . . . . . . . . . . . . . 167
Page sections and messages . . . . . . . . . . . . . . . . . . . . . 168
General HP JetDirect information . . . . . . . . . . . . . . . . . . 169
USB port information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Network statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
TCP/IP protocol information. . . . . . . . . . . . . . . . . . . . . . . 173
IPX/SPX protocol information . . . . . . . . . . . . . . . . . . . . . 177
AppleTalk protocol information . . . . . . . . . . . . . . . . . . . . 179
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Verifying your hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
The printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
The print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Verify printing when attached to a computer . . . . . . . . . . 186
Verify scanning over the network. . . . . . . . . . . . . . . . . . . 186
EN
7
12 Service and support
Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Hardware service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . 189
Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Hewlett-Packard Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Customer Support and product repair assistance
(U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . 191
European Customer Support Center . . . . . . . . . . . . . . . . 192
In-country/region support numbers . . . . . . . . . . . . . . . . . 193
Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Obtaining software utilities and electronic information. . . 196
Hewlett-Packard direct ordering for accessories
or supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Hewlett-Packard Support Assistant compact disc . . . . . . 197
Hewlett-Packard service information . . . . . . . . . . . . . . . . 197
Hewlett-Packard SupportPack. . . . . . . . . . . . . . . . . . . . . 197
HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Worldwide country/region sales and service offices. . . . . . . . 199
Appendix A Printer specifications
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
FCC compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Environmental Product Stewardship Program . . . . . . . . . . . . 210
Protecting the Environment . . . . . . . . . . . . . . . . . . . . . . . 210
Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . 213
Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . 214
Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . 215
Appendix B Printer and copier/scanner
specifications
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
FCC compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Environmental Product Stewardship Program . . . . . . . . . . . . 222
Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . 222
8
Contents
EN
Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . 223
Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . 224
Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . 225
Appendix C Print server specifications
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
FCC compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
European community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . 232
Canada DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . 234
Japan VCCI Class 1 regulations . . . . . . . . . . . . . . . . . . . 234
Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Taiwan Class A notice . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Chinese safety statement . . . . . . . . . . . . . . . . . . . . . . . . 235
Appendix D Media specifications
Printer media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Supported media sizes (printer) . . . . . . . . . . . . . . . . . . . . . . . 239
Guidelines for using media. . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . 243
Appendix E Memory (DIMM)
Installing a DIMM (memory) . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Testing the DIMM installation . . . . . . . . . . . . . . . . . . . . . . . . . 248
Removing a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Appendix F Warranty and licensing
Hewlett-Packard software license agreement . . . . . . . . . . . . 252
Hewlett-Packard limited warranty statement . . . . . . . . . . . . . 254
Limited warranty for toner cartridge life . . . . . . . . . . . . . . . . . 256
Appendix G Accessories and ordering information
EN
9
Appendix H Scanner resolution and color
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Resolution and color guidelines . . . . . . . . . . . . . . . . . . . . . . . 265
Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Index
10
Contents
EN
1
Getting to know
the printer
This chapter provides information on the following topics:
Note
EN
●
Understanding the printer’s features and benefits
●
Identifying the printer’s components
●
Choosing paper and other media
●
Loading media into the input trays
●
Turning the power off
●
Understanding voltage conversions
●
Accessing the printer properties (driver) and help
●
Printing a configuration page
See the HP LaserJet Getting Started Guide that came with your printer
for installation instructions.
11
Understanding the printer’s features and benefits
Congratulations on the purchase of your new product. The
HP LaserJet 1200 series provides the following benefits.
Print with excellent quality
●
Print 1200 dots per inch.
●
PCL-5e, PCL-6, and Postscript Level 2 emulation are already
installed on the printer.
●
The printer automatically determines and switches to the
appropriate language for the print job.
Save Time
●
Fast printing at 15 pages per minute (ppm) for letter size
pages and 14 ppm for A4 size pages.
●
No waiting. The first page is out in less than 10 seconds.
Save money
●
Use EconoMode to save toner.
●
Print multiple pages on a single sheet of paper (N-up
printing).
Create professional documents
●
Use watermarks, such as Confidential, to protect your
documents.
●
Print booklets. You can use this feature to easily print the
pages in the order required to create cards or books. Once
printed, all you have to do is fold and staple the pages.
●
Print the first page on different media than the rest of the
pages.
12 Chapter 1 Getting to know the printer
EN
Expand your printer
You can add functionality to your HP LaserJet product in the
following ways:
●
Add copy/scan functionality with the HP copy/scan
attachment (C7046A).
●
Make your printer or Print●Copy●Scan product available on
the network with the HP JetDirect print server (J6035A).
●
Add memory using the memory DIMM slot:
• 8 MB (C7842A)
• 16 MB (C7843A)
• 32 MB (C7845A.)
• 64 MB (C7846A)
EN
Understanding the printer’s features and benefits 13
Identifying the printer’s components
2
1. Printer control panel
2. Long media extension (output bin)
3. Toner door
4. Priority input tray
5. Side media guides for the main input tray
6. Long media support for the main input tray
7. Main input tray
8. Side media guides for the priority input tray
1
8
3
4
7
6
9. Release levers
10. Connection to scanner (optional)
11. Left side panel
12. Parallel port
13. USB port
14. Power receptacle
15. Power switch (220-240 volt printers)
16. Straight-through output door
16
15
14 Chapter 1 Getting to know the printer
5
9
14
10
13
12
11
EN
Printer control panel
The printer control panel is comprised of two lights and one
lighted button. These lights produce patterns that identify your
printer’s status.
Ready light (green)
Go button and light
(green)
Attention light (amber)
Note
EN
●
Go button and light: To print a configuration page or to
continue printing while in manual feed mode, press and
release the Go button.
●
Ready light: Indicates that the printer is ready to print.
●
Attention light: Indicates printer media input tray is empty,
toner door is open, toner cartridge is missing, or other errors.
See Printer light patterns for a description of the light patterns.
Identifying the printer’s components 15
Printer input trays
Main input tray
The enclosed main input tray, located in front of the printer, holds
up to 250 sheets of 20 lb paper, multiple envelopes, or other
media.
Priority input tray
You should use the priority input tray when feeding up to
10 sheets of 20 lb paper or when printing single envelopes,
postcards, labels, or transparencies. You can also use the priority
input tray to print the first page on different media than the rest of
the document.
Note
The printer automatically prints from the priority input tray before
printing from the main input tray.
See Media for more information about media types.
16 Chapter 1 Getting to know the printer
EN
Printer media guides
Both input trays have side media guides. The main input tray also
has a rear media guide. Media guides ensure that the media is
correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the media
guides to match the width and length of the media that you are
using.
EN
Identifying the printer’s components 17
Printer output paths
Output bin
The output bin is located on the top of the printer. Printed media
is collected here in the correct sequence when the
straight-through output door is closed. Use the output bin when
printing normal and large, collated documents.
Pull out for
long media.
Straight-through output path
The straight-through output path is useful when you are printing
envelopes, transparencies, heavy media, or any media that tends
to curl when printed. Printed media exits in reverse order when
the straight-through output door is open.
Note
Printed media does not stack when you use the straight-through output
path. The media drops to the surface below unless you remove each
sheet as it exits the printer.
18 Chapter 1 Getting to know the printer
EN
Toner door
The toner door is located on the front of the printer. You must
open the toner door to access the toner cartridge, clear jams,
and clean the printer. To open the toner door, firmly grasp the left
and right sides and pull the toner door toward you.
Note
EN
You will feel some resistance when opening the toner door. Opening
the toner door conveniently lifts the toner cartridge for easy removal.
Identifying the printer’s components 19
Choosing paper and other media
HP LaserJet printers produce excellent print quality documents.
You can print on a variety of media, such as paper (including up
to 100% recycled fiber content paper), envelopes, labels,
transparencies, and custom-sized media. The following are the
supported media sizes:
●
Minimum: 76 by 127 mm (3 by 5 in.)
●
Maximum: 216 by 356 mm (8.5 by 14 in.)
Properties such as weight, grain, and moisture content are
important factors that affect printer performance and quality. To
achieve the best possible print quality, only use high-quality
media designed for laser printers. See Printer media
specifications for detailed paper and media specifications.
Note
Always test a sample of the media before you purchase large quantities.
Your media supplier should understand the requirements specified in
the Guidelines for Paper and Other Print Media (HP part number
5963-7863). See Printer media specifications for more information.
20 Chapter 1 Getting to know the printer
EN
Loading media into the input trays
Main input tray
The main input tray holds up to 250 pages of 20 lb paper or fewer
pages of heavier media (25 mm or less stack). Load media with
the top forward and the side to be printed facing up. To prevent
jams and skewing, always adjust the side and rear media guides.
Priority input tray
The priority input tray holds up to 10 pages of 20 lb paper or one
envelope, transparency, or card. Load media with the top forward
and the side to be printed facing up. To prevent jams and
skewing, always adjust the side media guides.
CAUTION
If you try to print on media that is wrinkled, folded, or damaged in any
way, a jam might occur. See Printer media specifications for more
information.
Note
When you add new media, make sure that you remove all of the media
from the input tray and straighten the stack of new media. This helps
prevent multiple sheets of media from feeding through the printer at
one time, reducing media jams.
Specific types of media
EN
●
Transparencies and labels: Load transparencies and
labels with the top forward and the side to be printed facing
up. See Printing transparencies and labels for more
information.
●
Envelopes: Load envelopes with the narrow, stamp side
forward and the side to be printed facing up. See Printing
envelopes for more information.
●
Letterhead or preprinted forms: Load with the top forward
and the side to be printed facing up. See Printing letterhead
or preprinted forms for more information.
●
Cards and custom-sized media: Load with the narrow side
forward and the side to be printed facing up. See Printing
custom-sized media or cardstock for more information.
Loading media into the input trays 21
Turning the power off
If the printer requires 110-127 volts of power, you must unplug
the printer to turn the power off. If the printer requires 220-240
volts, you can switch the printer off (the switch is located on the
left side of the power plug) or unplug it.
WARNING!
To ensure safety when working inside the printer for any reason, unplug
the printer.
Understanding voltage conversions
Because of the different specifications, Hewlett-Packard does not
offer a voltage conversion or support the voltage conversion of
the U.S. version of the HP LaserJet family of printers for foreign
use. If you plan on using the equipment outside of the United
States, Hewlett-Packard advises you to purchase the products in
the country/region where you will use them.
CAUTION
Check your printer’s voltage requirement before you plug it in. Printers
that require 110-127 volts of power will not work with 220-240 voltage
outlets.
22 Chapter 1 Getting to know the printer
EN
Accessing the printer properties (driver) and help
This section provides information on the following topics:
●
Printer properties (driver)
●
Printer online help
Printer properties (driver)
Printer properties control the printer. You can change the default
settings, such as media size and type, printing on both sides of
the paper (manual duplexing), printing multiple pages on a single
sheet of paper (N-up printing), resolution, and watermarks. You
can access the printer properties in the following ways:
Note
●
Through the software application that you are using to print.
This only changes the settings for the current software
application.
●
Through the Windows® operating system. This changes the
default settings for all future print jobs.
Because many software applications use a different method of
accessing the printer properties, the following section describes the
most common methods used in Windows 9x, 2000, Millennium, NT®
4.0, and Mac OS.
Windows 9x, 2000, Millennium, and NT 4.0
EN
●
Change the settings for the current software application:
From within the software application, click File, Print, and
Properties. (Although the steps can vary between software
applications, this is the most common method.)
●
Change the default settings for all future print jobs: Click
Start in the Windows system tray, Settings, and Printers.
Right-click the printer icon that you want to change, and click
Properties. (Many of the features in Windows NT are also in
the Document Defaults menu.)
Accessing the printer properties (driver) and help 23
Software For Macintosh Computers
PostScript Printer Description Files (PPDs)
PPDs, in combination with the LaserWriter 8 driver, access the
printer features and allow the computer to communicate with the
printer. An installation program for the PPDs is provided on the
HP LaserJet 1200 Series CD.
Accessing the print driver
Note
1
From the Apple menu, select the Chooser.
2
Click the LaserWriter icon.
3
Click the HP LaserJet 1200 Series icon.
4
Click Setup to make changes to the printer’s settings.
If you use the LaserWriter 8 print driver, you will lose scanner
capabilities.
HP LaserJet Utility
HP LaserJet Utility allows control over features that are not
available in the driver. The illustrated screens make selecting
printer features from the Macintosh computer easier than ever.
Use the HP LaserJet Utility to do the following:
●
Name the printer, assign it to a zone on the network,
download files and fonts, and change most of the printer
settings. See the HP LaserJet Utility help.
●
From the computer, lock out functions on the printer to
prevent unauthorized access.
24 Chapter 1 Getting to know the printer
EN
Printer online help
Printer properties online help
The printer properties (driver) online help includes specific
information about the functions in the printer properties. This
online help guides you through the process of changing your
printer’s default settings.
To access the printer properties help system, open the printer
properties and click Help.
Print●Copy●Scan Online help
The HP LaserJet 1220 online help includes information for all of
the printing, copying, and scanning software applications.
To access the HP LaserJet 1220 online help, use any of the
following methods:
EN
●
Program Group in Windows 9x and NT 4.0: Click Start,
Programs, HP LaserJet 1220, and LaserJet 1220 Online
Help.
●
HP LaserJet Director: Click the right mouse button on the
HP LaserJet Director toolbar then select Help from the
context menu.
●
LaserJet Document Manager: Click Help from the main
menu.
●
Mac OS: Turn on Balloon help.
Accessing the printer properties (driver) and help 25
Printing a configuration page
Among other items, the configuration page provides all of the
printer configuration settings, verification that the scanner is
attached, a sample of the print quality, and information about the
printer’s page counts. You can also use the configuration page to
verify that the printer is printing correctly.
To print a configuration page while the printer is in the Ready
state, press and release the Go button on the printer control
panel.
26 Chapter 1 Getting to know the printer
EN
2
Getting to know the
copier/scanner
This chapter provides information on the following topics:
Note
EN
●
Understanding the copier/scanner’s features and benefits
●
Identifying the copier/scanner’s components
●
Supported media sizes and types
●
Precautions for copying and scanning
●
Loading originals in the copier/scanner
●
Getting to know the software
●
Accessing the online help
See the HP LaserJet Getting Started Guide that came with your
copier/scanner for hardware and software installation instructions.
27
Understanding the copier/scanner’s features and
benefits
Scan
You can use HP software to perform the following tasks,
increasing your efficiency:
●
Easily attach documents to e-mail with one click
●
Edit text (Optical Character Recognition)
●
Store and manage documents electronically with
HP LaserJet Document Manager
●
Enhance scanned photos with HP LaserJet Photo Center
Copy
You can make Quick Copies when copying your most frequently
used type of original. You can use HP LaserJet Copy software to
customize and make multiple copies.
●
Simple and convenient (Quick Copy)
• Load the original and press a single button
●
Powerful copier software (Copy Plus)
• Make multiple copies
• Enable collation
• Reduce or enlarge
• Adjust the contrast
• Set the copy quality
• Make color copies by sending them to a color printer
28 Chapter 2 Getting to know the copier/scanner
EN
Identifying the copier/scanner’s components
1
2
1. Media input tray guides
8
2. Copier/scanner door
3. Straight-through media path door
4. Door release button
5. Long media extensions
6. Output bin
7. Copier/scanner control panel
8. Media input tray
3
4
7
5
6
Note
EN
See Removing the copier/scanner for more information about removing
the copier/scanner from the printer.
Identifying the copier/scanner’s components 29
Copier/scanner control panel
The copier/scanner control panel is comprised of two buttons.
Copy
Scan
●
Copy: To perform Quick Copies, even if your computer is
powered off, press the Copy button.
●
Scan: To launch HP LaserJet Director, press the Scan
button. If HP LaserJet Director is configured correctly, you
can perform the following tasks:
• Scan to e-mail
• Store documents electronically
• Edit text (Optical Character Recognition)
• Make multiple and customized copies
Note
To cancel a scan or copy job from the control panel, simultaneously
press both buttons.
30 Chapter 2 Getting to know the copier/scanner
EN
Media input tray, guides, and output bin
The media input tray (1) is located on the front, top side of the
scanner. The media guides (2), which are located on the media
input tray, ensure that the media is correctly fed into the scanner
and prevent skewing (crooked image). The output bin (3) is below
the media input tray.
CAUTION
If the media is not loaded correctly, the media might jam and the original
that you are scanning or copying might be damaged. See Loading
originals in the copier/scanner for more information.
1
2
3
Copier/scanner door
The copier/scanner door is located on the top of the
copier/scanner. You must open the copier/scanner door to
remove jams or clean the copier/scanner. To release the latch
and open the door, press the button located on the right side, and
gently grasp the door and rotate it open. To close the door, rotate
the door until it clicks.
EN
Identifying the copier/scanner’s components 31
Supported media sizes and types
The copier/scanner for the HP LaserJet 1220 printer can handle
a broader range of media sizes and types than the printer itself
can. The following are the supported media sizes:
●
Minimum: 50.8 by 90 mm (2 by 3.5 in.)
●
Maximum: 216 by 762 mm (8.5 by 35 in.)
In addition, you can scan and copy many different types of media
that are typically not used for printing, such as newsprint,
photographs, business receipts, and business cards.
Note
You must use a carrier sheet to feed small or delicate originals, such
as newsprint, through the copier/scanner without causing a jam. To
make a carrier sheet, use a piece of paper and a transparency, tape
the leading edges together, and load your original between the sheets.
Note
You must feed business cards and any media that is smaller than
76.2 by 127 mm (3 by 5 in.) to the straight-through output path. You can
also tape them to the leading edge of a carrier sheet and feed them to
the straight-through output bin.
See Precautions for copying and scanning for more information.
32 Chapter 2 Getting to know the copier/scanner
EN
Precautions for copying and scanning
You should not put anything in the copier/scanner that might jam
or damage the feed mechanism. To minimize the possibility of
jamming or damaging the feed mechanism, observe the following
precautions:
●
Remove self-stick notes.
●
Remove staples and paper clips.
●
Straighten any curls or wrinkles in the original that you are
scanning.
●
Feed irregularly sized originals one at a time.
●
Do not scan or copy any original with glue, correction fluid, or
wet ink on it.
●
Do not scan or copy gummed-backed paper, labels, or
originals.
●
Do no scan or copy originals that have tears, perforations, or
any defect that might cause a jam.
●
Do not scan originals that are larger or smaller than the
supported size. See Supported media sizes and types for
more information.
Note
You must use a carrier sheet to feed small or delicate originals, such
as newsprint, through the copier/scanner without causing a jam. To
make a carrier sheet, use a piece of paper and a transparency, tape
the leading edges together, and load your original between the sheets.
Note
You must feed business cards and any media that is smaller than
76.2 by 127 mm (3 by 5 in.) to the straight-through output path. You can
use a carrier sheet and feed them to the straight-through output bin.
Note
To obtain good results, it is important that you use the correct resolution
and color settings for your job. See Scanner resolution and color for
more information.
EN
Precautions for copying and scanning 33
Loading originals in the copier/scanner
To load originals in the copier/scanner
1
Load the original with the side to be scanned facing up. If you
are using the straight-through output path, load business
cards with the long side forward. See Precautions for copying
and scanning for more information.
2
Adjust the media guides.
3
Press the Scan button on the scanner or press the Copy
button for a Quick Copy.
Note
When you add new originals, always remove the originals from the input
tray and straighten the stack.
CAUTION
Small originals will cause a jam if they are not loaded correctly.
Note
If you are editing text (OCR), you must load the original with the text
positioned horizontally and upside down. See Editing scanned text
(Optical Character Recognition) for more information.
34 Chapter 2 Getting to know the copier/scanner
EN
Getting to know the software
HP LaserJet Director
(Windows 98, 2000, Millennium, NT 4.0, and
Mac OS)
Note
HP LaserJet Director is not available under Windows 95.
HP LaserJet Director is a quick and convenient desktop tool
palette that you can use to facilitate many of your routine office
tasks, including the following:
●
Copying
●
Storing or managing scanned text and images
●
Scanning to e-mail
●
Editing scanned text (OCR)
Accessing HP LaserJet Director (Windows)
1
In the Windows system tray, click Start.
2
Click Programs.
3
Click HP LaserJet 1220 Series.
4
Click HP LaserJet Director.
5
An HP icon appears in the Windows system tray. To display
HP LaserJet Director on your computer screen, click the
HP icon.
Accessing HP LaserJet Director (Mac OS)
1
EN
From the desktop, double-click the HP LaserJet Director
icon.
Getting to know the software 35
To turn off the HP LaserJet Director
Use the following steps to close the HP LaserJet Director.
Windows
Note
1
Open the HP LaserJet Director.
2
Click the right mouse button on the toolbar.
3
Select Exit from the context menu.
To restart the HP LaserJet Director after turning it off, click Start, point
to Programs, point to HP LaserJet 1220, and then click HP LaserJet
Director.
Mac OS
Note
1
Open the HP LaserJet Director.
2
From the File menu, select Quit.
To restart the HP LaserJet Director after turning it off, double-click the
alias on the desktop.
HP LaserJet Document Manager
(Windows 98, 2000, Millennium, NT 4.0, and
Mac OS)
Note
HP LaserJet Document Manager is not available under Windows 95.
HP LaserJet Document Manager (Windows) and HP WorkPlace
(Macintosh) is a full-featured desktop application for the scanning
and copying capabilities of the HP LaserJet 1220. From
HP LaserJet Document Manager, you can perform the following
tasks and more:
●
Copy
●
Scan images (or acquire an image from a TWAIN-compliant
device)
●
Store and manage scanned images and all of your
documents
●
Send scanned images and documents to your fax (you must
install a fax software application on your computer)
36 Chapter 2 Getting to know the copier/scanner
EN
Note
●
Send scanned images to e-mail (you must install an e-mail
software application on your computer)
●
Use Optical Character Recognition (OCR) to send scanned
text to a word processing application where you can edit it
●
Enhance the image
●
Add annotations
You can print (electronically) to HP LaserJet Document Manager from
any software application. You can use this feature to access any of the
functions within HP LaserJet Document Manager from the documents
that you create in your favorite desktop publishing or word processing
application, saving you the time it takes to first print and then scan a
hard copy version. The online help provides more information about
HP LaserJet Document Manager. See Accessing the online help.
Accessing HP LaserJet Document Manager
(Windows)
1
In the Windows system tray, click Start.
2
Click Programs.
3
Click HP LaserJet 1220 Series.
4
Click HP LaserJet Document Manager.
Accessing HP Workplace (Mac OS)
EN
1
Display the desktop.
2
From the desktop, double-click the HP Workplace icon.
Getting to know the software 37
Quick Copy settings
You can use the Quick Copy feature to make consistent and
convenient copies, even when your computer is turned off. Once
you have adjusted the settings to reflect the most common type
of original that you copy, you do not have to change the settings
again.
HP LaserJet Copier (Copy Plus)
You can use HP LaserJet Copier when you need full-featured
copying capabilities or when your original differs from your most
frequent copy job. You can also use Copy Plus when you want to
print color copies or print the copies on another printer. Consider
HP LaserJet Copier your personal copy machine.
See Using HP LaserJet Copier for instructions on accessing and
using HP LaserJet Copier.
HP LaserJet Director Toolbox
(Windows 9x, 2000, Millennium, and NT 4.0)
You can use HP LaserJet Director Toolbox to perform the
following tasks:
●
Access this user guide online
●
Access the product tour
●
Access online help
●
Access HP’s Web site for support information
Accessing HP LaserJet Director Toolbox
1
From HP LaserJet Director, click Toolbox.
2
Click one of the links to access the appropriate help source.
38 Chapter 2 Getting to know the copier/scanner
EN
HP LaserJet Device Configuration
Adjusting settings from the software is sometimes the easiest
method. To gain access to default settings, follow these steps:
Windows 9x, 2000, Millennium, and NT 4.0
1
Click Start.
2
Click Programs.
3
Click HP LaserJet 1220 Series.
4
Click Tools.
5
Click HP LaserJet Device Configure.
Mac OS
CAUTION
1
Double-click the HP LaserJet Director alias on the desktop.
2
Click Tools.
3
Click Device Configuration.
When changing settings in a network environment, you are changing
settings for all users.
You can find out what product settings are currently selected by
printing a configuration page. See Printing a configuration page.
For further instructions about adjusting product settings from the
software, see the software Help.
EN
Getting to know the software 39
HP LaserJet Photo Center
(Windows 9x, 2000, Millennium, and NT 4.0)
HP LaserJet Photo Center is an easy-to-use program for editing
digital photographs. With HP LaserJet Photo Center, you can
perform the following tasks:
●
Open existing photos
●
Create new files
●
Scan images
●
Adjust the size and layout of the images
●
Add text and simple shapes
●
Correct the image’s color, brightness, and contrast
●
Add filters and other special effects
●
Save and print images
Unlike complicated, full-featured photo editing software,
HP LaserJet Photo Center provides image-enhancing wizards
that you can use to easily change images.
Accessing HP LaserJet Photo Center
1
In the Windows system tray, click Start.
2
Click Programs.
3
Click HP LaserJet 1220 Series.
4
Click HP LaserJet Photo Center.
40 Chapter 2 Getting to know the copier/scanner
EN
Accessing the online help
To access the HP LaserJet 1200/1220 online Help, use one of
the following methods.
Windows 9x, 2000, Millennium, and NT 4.0
1
In the Windows system tray, click Start.
2
Click Programs.
3
Click HP LaserJet 1220 Series.
4
Click HP LaserJet 1220 Online Help.
HP LaserJet Director
1
Click Toolbox.
2
Click How to use your HP LaserJet Series Printer.
HP LaserJet Document Manager
1
Click Help.
2
Click Contents.
Any HP LaserJet 1220 software
EN
1
Click Help.
2
Click Contents.
Accessing the online help 41
42 Chapter 2 Getting to know the copier/scanner
EN
3
Getting to know the
print server
This chapter provides information on the following topics:
Note
EN
●
Understanding the print server’s features and benefits
●
Using network protocols
●
Identifying the print server’s components
●
Installing the print server
●
Installing and configuring the network software
●
Using the embedded web server
●
Starting the embedded web server
●
Using HP Web JetAdmin
●
Additional configuration and management tools
●
Using BOOTP
●
Using DHCP
●
UNIX systems
See the HP LaserJet Getting Started Guide that came with your printer
for installation instructions.
43
Understanding the print server’s features and
benefits
If you purchased an HP JetDirect 175X with your
HP LaserJet 1200 printer, you can perform the following tasks:
Note
●
Enhance workgroup productivity by placing your printer at a
convenient location on the network while improving network
printer performance.
●
Connect your printer directly to the network.
●
Share scan and print functions with others on the network.
You can only attach one printer to the print server. Do not use a USB
hub to attach more than one printer.
Using network protocols
The HP JetDirect 175X supports the following protocols:
Note
●
TCP/IP (Transmission Control Protocol/Internet Protocol)
●
IPX/SPX (Internetwork Packet Exchange)
●
AppleTalk
IPX/SPX is not supported on Novell networks. You must configure the
HP JetDirect print server for a direct peer-to-peer connection from the
computer to the device rather than through a Novell server. This is
sometimes called IPX direct mode.
If you are setting up client-server printing on a Microsoft
Windows 95, 98, NT, or 2000 network, you can use the
installation software to configure your Windows 95, 98, NT,
or 2000 print server and then share the printer with client
computers.
If you are setting up peer-to-peer printing on a Microsoft
Windows 95, 98, NT, or 2000 network, you can use the
installation software to configure each client to print directly to
the printer.
44 Chapter 3 Getting to know the print server
EN
Identifying the print server’s components
1
2
1. Test button
2. Network cable port
3. Power receptacle
4. USB port
5. Status indicator lights
4
3
5
Installing the print server
The HP JetDirect 175X has a single USB port and an RJ-45
network port (10Base-T or 100Base-T) for connecting to a
network. The following items are included with your HP JetDirect
175X:
EN
●
Power module
●
Clip (attached to server)
●
USB cable
Identifying the print server’s components 45
To install the HP JetDirect
175X hardware
1
1
Use a network cable to connect the
175X to the network.
2
Use the USB cable to connect the
175X to your printer.
3
Attach the power module to the print
server.
4
Plug the module’s power cord into a
power receptacle.
5
The 10 and 100 LED should be
green, indicating that there is a
network connection. The
power/status LED should begin
blinking. Within 15 seconds the
power/status LED should be solid
green.
6
To print a configuration page and
verify the printer connection, press
the Test button.
7
Use the optional clip to physically
attach the print server to the back of
your printer or any convenient
location.
2
5
3
6
7
46 Chapter 3 Getting to know the print server
EN
Installing and configuring the network software
The installation program on the printer CD-ROM provides the
easiest and fastest way to set up your print server, along with
your printer.
The CD-ROM contains software, documentation, and registration
for your print server as well as your printer. Using this
information, you can perform the following tasks:
●
Quickly install the print server software
●
View documentation for your print server
●
Register your print server via the Internet
For additional options, see the appropriate sections in this
chapter.
Install the software on a network
The installation program on the CD-ROM guides you through the
basic configuration of your print server, along with your printer.
Note
If you purchased a print server separately, make sure that you install
the print server using the software found on the CD-ROM that came
with your printer. Do not use the HP JetDirect CD-ROM that came with
your print server. If you have already installed the printer using the
“Direct Connect” option, you must uninstall the printer software and run
the printer software again, using the “Connected to the network” option,
to ensure that all print, copy, and scan features function properly.
Install the printer and server
Note
EN
1
Quit all open applications.
2
Insert the CD-ROM into the CD-ROM drive. When the
welcome screen displays, follow the directions on the screen.
When asked how the printer will be connected, select
Connected to the network, and click Next.
If the welcome screen does not display, click Start, and Run. Type
x:setup (where x is the letter of your CD-ROM drive), and click OK. If
it does not display in Macintosh, double-click the CD icon in the desktop,
then double-click HP All-In-One Installer.
Installing and configuring the network software 47
3
Note
When the installation is nearly complete, a setup screen
appears that asks if you want to print a test page. Click Yes.
If you purchased a print server separately, make sure that you install
the print server software found on the CD-ROM that came with your
printer. Reinstall the printer software to ensure that all print, copy, and
scan features function properly.
If your network uses the TCP/IP protocol, you can use additional
tools to customize the print server’s configuration for your
network environment.
Using the embedded web server
Each HP JetDirect 175X print server contains an embedded web
server that you can access through a compatible web browser on
an intranet. The embedded web server provides access to
configuration and management pages for the print server and the
attached printer. The networking pages provide access to status
and configuration information on the HP JetDirect 175X print
server.
You can use the embedded web server to perform the following
tasks:
●
Monitor the status of the printer and the print server
●
Make optional configuration changes for the print server to
customize it for your network
●
Link to HP’s Web site
●
Scan images over the network without HP LaserJet 1220
software
Prerequisites
Computers with the TCP/IP protocol installed can use the
embedded web server to monitor and configure the printers
networked with an HP JetDirect print server. Use the installation
program on the printer CD-ROM to set this up.
Before you can use the embedded web server, you must
configure an IP address for the HP JetDirect print server. Use the
installation program on the printer CD-ROM to configure the IP
address.
48 Chapter 3 Getting to know the print server
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Optionally, you can use BootP (Bootstrap Protocol) or DHCP
(Dynamic Host Configuration Protocol) to automatically configure
the IP address over the network each time the print server is
turned on.
Compatible Web Browsers
If you use Windows 9x, 2000, Millennium, or NT 4.0, the
embedded web server works with the following browsers:
●
Netscape Navigator 4.6x, 4.7, 4.71, and 4.72
●
Internet Explorer 4.0, 4.01 with SP2, 5.0, and 5.01
(Millennium requires IE 5.0 or greater)
For the latest list of compatible web browsers, check HP’s
Customer Care online at http://www.hp.com/support/net_printing.
Starting the embedded web server
After you establish an IP address on the print server, perform the
following steps:
Note
1
Run a supported web browser.
2
Enter the IP address of the print server as the URL. The print
server’s Home page displays.
3
Click the Help link on the web page for more information.
If you change the IP address and other parameters, the connection to
the embedded web server closes. To re-establish a connection, use the
new IP address as the URL. Also, some computer setups may no longer
work.
Using HP Web JetAdmin
HP Web JetAdmin is a printer installation and management
application for intranets. You can obtain this software from HP
Customer Care Online at
http://www.hp.com/support/net_printing.
Hewlett-Packard recommends that you use HP Web JetAdmin
version 6.0 or later for operation with the print server’s embedded
web server.
EN
Starting the embedded web server 49
Additional configuration and management tools
The rest of this chapter includes information about other network
configurations that you can use to attach your HP LaserJet 1200
or 1220 series product to a network.
Using BOOTP
This section describes how to configure the print server using
Bootstrap Protocol (BOOTP) services on servers in some
operating systems. You use BOOTP to download network
configuration data from a server to the HP JetDirect print server
over the network.
Note
On Windows NT and 2000 server systems, use the Microsoft DHCP
utilities to set up HP JetDirect configuration via BOOTP. See Using
DHCP for more information.
Benefits of using BOOTP
Using BOOTP to download configuration data provides the
following benefits:
●
Enhanced configuration control of the HP JetDirect print
server. If you use other methods, such as the printer control
panel, the configuration is limited to select parameters.
●
Ease of configuration management. You can have the
network configuration parameters for the entire network in
one location.
●
Ease of HP JetDirect print server configuration. You can
automatically download complete network configuration
information each time you turn the print server on.
The factory default for the HP JetDirect print server is to operate
through BOOTP.
50 Chapter 3 Getting to know the print server
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Configuring the BOOTP server
Note
Hewlett-Packard recommends that the BOOTP server be located on
the same subnet as the printers it serves. Routers cannot forward
BOOTP broadcast packets unless the routers are properly configured.
Note
If the HP JetDirect print server does not receive its IP configuration
within two minutes, a default IP address is automatically assigned:
192.0.0.192. You are advised not to leave this address as it is, but to
change it to an address that fits into your network addressing scheme.
You can, however, use this address to initially access the print server,
and then change it to a more suitable one. To use the default IP address
temporarily, set up your computer with an IP address in the same
subnet, or establish an IP route to it.
For the HP JetDirect print server to obtain its configuration data
over the network, you must set up the BOOTP servers with the
appropriate configuration files. The print server uses BOOTP to
obtain entries in the /etc/bootptab file on a BOOTP server.
When you turn the HP JetDirect print server on, it broadcasts a
BOOTP request that contains its hardware address. A BOOTP
server daemon searches the /etc/bootptab file for a
matching MAC address and, if successful, sends the
corresponding configuration data to the HP JetDirect print server
as a BOOTP reply. The configuration data in the
/etc/bootptab file must be properly entered. See Bootptab
file entries for a description of the entries.
CAUTION
EN
Community names (passwords) for your printer are not secure. If you
specify a community name for your printer, select a name that is
different from the passwords used for other systems on your network.
Using BOOTP 51
Bootptab file entries
The following is an example of a /etc/bootptab file entry for
an HP JetDirect print server:
picasso:\
:hn:\
:ht=ether:\
:vm=rfc1048:\
:ha=0001E6123456:\
:ip=192.168.45.39:\
:sm=255.255.255.0:\
:gw=192.168.40.1:\
:lg=192.168.40.3:\
:T144=“hpnp/picasso.cfg”:
Note that the configuration data contains tags that identify the
various HP JetDirect parameters and their settings. The following
table describes these tags.
Tag
Description
nodename
The name of the peripheral. This is an entry point to a list of parameters for a
specific peripheral. This must be the first tag in an entry. (In the example, the
nodename is picasso.)
hn
The host name tag. This tag does not take a value, but it causes the BOOTP
daemon to download the host name to the HP JetDirect print server. The
host name is printed on the HP JetDirect configuration page or a network
application returns the host name on an SNMP sysName request.
ht
The hardware type tag. For the HP JetDirect print server, set this tag to
ether (for Ethernet) or token (for Token Ring). This tag must precede the
ha tag.
vm
The BOOTP report format tag (required). Set this tag to rfc1048.
ha
The hardware address tag. The hardware (MAC) address is the HP JetDirect
print server’s link-level or station address. You can find this address on the
HP JetDirect configuration page as the Hardware Address. On
HP JetDirect external print servers, this address is also printed on a label
attached to the print server.
52 Chapter 3 Getting to know the print server
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Tag
Description
ip
The IP address tag (required). This is the HP JetDirect print server’s IP
address.
gw
The gateway IP address tag. This is the IP address of the default gateway
(router) that the HP JetDirect print server uses to communicate with other
subnets.
sm
The subnet mask tag. The HP JetDirect print server uses the subnet mask to
identify the portions of an IP address that specify the network and
subnetwork number and the host address.
lg
The syslog server’s IP address tag. This is the address of the server where
the HP JetDirect print server sends syslog messages.
T144
A vendor-specific tag that specifies the relative path name of the TFTP
configuration file. You can truncate long path names. The path name must be
enclosed with quotes (for example, “pathname”). See Using DHCP for more
information about file formats.
Note
Standard BOOTP option 18 (extensions file path) also allows a standard tag
(ef) to specify the relative path name of the TFTP configuration file.
T150
The TFTP server’s IP address tag.
T151
A BOOTP-only tag. You must specify BOOTP-ONLY to ensure that other
dynamic configuration methods, such as DHCP, are not used.
Use the following conventions for the bootptab file entries:
●
A colon (:) indicates the end of a field.
●
A backslash (\) indicates that the entry is continued on the
next line.
●
Spaces are not allowed between the characters on a line.
●
Names, such as host names, must begin with a letter and
can contain only letters, numbers, periods (for domain
names only), or hyphens.
●
The underscore character (_) is not allowed.
See your system documentation or online help for more
information.
EN
Using BOOTP 53
Using DHCP
Dynamic Host Configuration Protocol (DHCP), which is defined
by Request for Comments (RFC) 2131 and 2132, is one of
several auto configuration mechanisms that the HP JetDirect
print server uses. If you have a DHCP server on your network,
the HP JetDirect print server automatically obtains its IP address
from that server and registers its name with any RFC 1001 and
1002-compliant dynamic name services as long as you have
specified a Windows Internet Naming Service (WINS) server IP
address.
Note
If the HP JetDirect print server does not receive its IP configuration
within two minutes, a default IP address is automatically assigned:
192.0.0.192. You are advised not to leave this address as it is, but to
change it to an address that fits into your network addressing scheme.
You can, however, use this address to initially access the print server,
and then change it to a more suitable one. To use the default IP address
temporarily, set up your computer with an IP address in the same
subnet, or establish an IP route to it.DHCP services must be available
on the server. See your system documentation or online help to install
or enable DHCP services.
Note
If the HP JetDirect print server and BOOTP/DHCP server are located
on different subnets, the IP configuration might fail unless the routing
device supports BOOTP Relay, which allows the transfer of BOOTP
requests between subnets.
UNIX systems
See the bootpd man page for more information about setting up
DHCP on UNIX systems.
On HP-UX systems, you might find a sample DHCP configuration
file (dhcptab) in the /etc directory.
Since HP-UX presently does not provide Dynamic Domain Name
Services (DDNS) for its DHCP implementations, Hewlett-Packard
recommends that you set all print server lease durations to
infinite. This ensures that print server IP addresses remain static
until dynamic name services are provided.
54 Chapter 3 Getting to know the print server
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Windows systems
HP JetDirect print servers support IP configuration from a
Windows NT or 2000 DHCP server. This section describes how
to set up a pool, or “scope,” of IP addresses that the Windows
server can assign or lease to any requester. When configured for
BOOTP/DHCP operation (factory default), the HP JetDirect print
server makes a request to the DHCP server for its IP
configuration when you turn the print server on.
Note
This information is provided as an overview. See the information
supplied with your DHCP software for specific information or for
additional support.
Note
To avoid problems resulting from IP addresses that change,
Hewlett-Packard recommends that you assign IP addresses with
infinite leases or reserved IP addresses to all of you printers.
Windows NT 4.0 server
To set up a DHCP scope on a Windows NT 4.0 server, perform
the following steps:
Note
EN
1
At the Windows NT server, open the Program Manager
window, and double-click the Network Administrator icon.
2
Double-click the DHCP Manager icon.
3
Select Server, and select Server Add.
4
Type the server IP address, and click OK to return to the
DHCP Manager window.
5
In the list of DHCP servers, select the server that you just
added, select Scope, and select Create.
6
Select Set up the IP Address Pool. In the IP Address Pool
section, set up the IP address range by typing the beginning
IP address in the Start Address box and the ending IP
address in the End Address box. Also type the subnet mask
for the subnet to which the IP address pool applies. The
starting and ending IP addresses define the end points of the
address pool assigned to this scope.
You can also exclude ranges of IP addresses within a scope.
UNIX systems 55
7
In the Lease Duration section, select Unlimited, and select
OK. To avoid the problems that result when IP addresses
change, Hewlett-Packard recommends that you assign
infinite leases to all of your printers. Be aware, however, that
selecting an unlimited lease duration for the scope causes all
of the clients in that scope to have infinite leases.
Note
If you want clients on your network to have finite leases, you
can set the duration to a finite time, but you should configure
all of your printers as reserved clients for the scope.
8
9
If you have assigned unlimited leases, skip to step 9.
Otherwise, select Scope, and select Add Reservations to
set up your printers as reserved clients. For each printer,
perform the following steps in the Add Reserved Clients
window:
a
Type the selected IP address.
b
Obtain the hardware (MAC) address from the
configuration page, and type the address in the Unique
Identifier box.
c
Type the client name (any name is acceptable).
d
To add the reserved client, select Add. To delete a
reservation, in the DHCP Manager window, select
Scope, and select Active Leases. In the Active Leases
window, select the reservation that you want to delete,
and select Delete.
To return to the DHCP Manager window, select Close.
10 If you are not planning to use Windows Internet Naming
Service (WINS), skip to step 11. Otherwise perform the
following steps to configuring your DHCP server:
a
From the DHCP Manager window, select DHCP
Options, and select one of the following:
Scope — If you only want Name Services for the
selected scope.
Global — If you want Name Services for all scopes.
b
Add the server to the Active Options list. From the
DHCP Options window, select WINS/NBNS Servers
(044) from the Unused Options list. Select Add, and
select OK.
c
A warning might appear requesting that you set the node
type. You do this in step 10d.
56 Chapter 3 Getting to know the print server
EN
d
To provide the WINS server’s IP address, perform the
following steps:
e
Select Value, and Edit Array.
f
From the IP Address Array Editor, select Remove to
delete any undesired addresses previously set. Type the
WINS server’s IP address, and select Add.
g
Once the address appears in the list of IP addresses,
select OK. This returns you to the DHCP Options
window. If the address that you just added appears in the
list of IP addresses (near the bottom of the window)
return to step 10d. Otherwise, repeat step 10c.
h
In the DHCP Options window, select WINS/NBT Node
Type (046) from the Unused Options list. Select Add to
add the node type to the Active Options list. In the Byte
box, type 0x4 to indicate a mixed node, and select OK.
11 To return to Program Manager, click Close.
Windows 2000 server
To set up a DHCP scope on a Windows 2000 server, perform the
following steps:
Note
EN
1
To run the Windows 2000 DHCP manager utility, click Start,
Settings, and Control Panel. Open the Administrative
Tools folder, and run the DHCP utility.
2
In the DHCP window, find and select your Windows 2000
server in the DHCP tree. If your server is not listed in the
tree, select DHCP, and click the Action menu to add the
server.
3
After selecting your server in the DHCP tree, click the Action
menu, and select New Scope. This runs the Add New
Scope Wizard.
4
In the Add New Scope Wizard, click Next.
5
Enter a name and description for this scope, and click Next.
6
Type the range of IP addresses for this scope (beginning IP
address and ending IP address). Also, type the subnet mask,
and click Next.
If you are using subnetting, the subnet mask defines which portion of
an IP address specifies the subnet and which portion specifies the
client device.
UNIX systems 57
7
If applicable, type the range of IP addresses within the scope
that you want the server to exclude, and click Next.
8
Type the IP address lease duration for your DHCP clients,
and click Next. Hewlett-Packard recommends that you
assign reserved IP addresses to all of your printers. You can
do this after you set up the scope.
9
To configure the DHCP options for this scope later, select No,
and click Next. To configure the DHCP options now, select
Yes, and click Next.
a
If desired, type the IP address of the router (or default
gateway) that the clients will use, and click Next.
b
If desired, type the domain name and Domain Name
System (DNS) servers for the clients, and click Next.
c
If desired, specify the WINS server names and IP
addresses, and click Next.
d
To activate the DHCP options now, select Yes, and click
Next.
10 You have successfully set up the DHCP scope on this server.
To close the wizard, click Finish.
11 To configure your printer with a reserved IP address within
the DHCP scope, perform the following steps:
a
In the DHCP tree, open the folder for your scope, and
select Reservations.
b
Click the Action menu, and select New Reservation.
c
Type the appropriate information in each field, including
the reserved IP address for your printer.
Note
The MAC address for your HP JetDirect-connected
printer is available on the HP JetDirect configuration
page.
d
Under Supported types, select DHCP only, and click
Add.
Note
Selecting Both or BOOTP only results in a BOOTP
configuration because of the sequence in which
HP JetDirect print servers initiate the configuration
protocol requests.
58 Chapter 3 Getting to know the print server
EN
e
Specify another reserved client, or click Close. The
reserved clients added are displayed in the Reservations
folder for this scope.
12 Close the DHCP manager utility.
Enabling or disabling DHCP
If you do not want your HP JetDirect print server configured via
DHCP, you must disable DHCP configuration. You can use one of
the following methods to enable or disable DHCP:
●
If you use the printer control panel to disable BOOTP on the
HP JetDirect print server, DHCP is disabled.
●
You can use Telnet to enable or disable DHCP operation on
the HP JetDirect print server. When you use Telnet to disable
a DHCP configuration Telnet, the print server automatically
releases any names and IP addresses associated with the
DHCP server and reinitializes the TCP/IP protocol for the
print server. At this point, the print server is unconfigured and
begins to send BOOTP and RARP requests to acquire new
(non-DHCP) configuration information.
●
You can use HP Web JetAdmin to modify the TCP/IP
parameters.
If you manually provide an IP address when you use Telnet to
disable DHCP, the print server still releases its DHCP-provided IP
address but the print server does not send BOOTP and RARP
configuration requests. Instead, the print server uses the
configuration information that you provided. Therefore, if you
provide the IP address, you should also manually set all of the
configuration parameters, such as subnet mask, default gateway,
and idle timeout.
Note
EN
If you change the DHCP configuration state from disabled to enabled,
the print server assumes that it should acquire its configuration
information from a DHCP server. This means that when the Telnet
session is completed, the TCP/IP protocol for the print server is
reinitialized and all of the current configuration information is deleted.
The print server then tries to acquire new configuration information by
sending DHCP requests on the network to a DHCP server.
UNIX systems 59
Moving to another network
When you move an HP JetDirect print server that is configured
with an IP address to a new network, make sure that the IP
address does not conflict with the IP addresses on the new
network. You can change the print server’s IP address to one that
can be used on the new network, or you can erase the current IP
address and configure another IP address after you install the
print server on the new network. Cold reset the print server (see
Troubleshooting the print server for instructions).
If the current BOOTP server cannot be reached, you might need
to find a different BOOTP server and configure the printer to that
server.
If you used BOOTP or DHCP to configure the print server, edit
the appropriate system files with updated settings. If you
manually set the IP address, reconfigure the IP parameters as
described in this chapter.
Follow the instructions on the appropriate Home page to
configure or modify your printer. These instructions show you
how to configure your printer and set up the printer for printing.
Note
You can substitute the server.domain with the TCP/IP address.
60 Chapter 3 Getting to know the print server
EN
4
Media
This chapter provides information on the following topics:
EN
●
Optimizing print quality for media types
●
Printing transparencies and labels
●
Printing envelopes
●
Printing letterhead or preprinted forms
●
Printing custom-sized media or cardstock
61
Optimizing print quality for media types
Media type settings control the temperature of your printer’s
fuser. You can change the settings for the media that you are
using to optimize the print quality. The following are the media
types that you can optimize:
●
Plain paper
●
Bond paper
●
Cardstock
●
Envelope
●
Heavy paper
●
Labels
●
Rough paper
●
Thin paper
●
Transparency
You can access the optimizing feature from the Paper tab in your
printer driver or from HP LaserJet Device Configuration.
Printing speeds are automatically reduced when printing
special-sized media.
62 Chapter 4 Media
EN
Printing transparencies and labels
Only use transparencies and labels that are recommended for
use in laser printers, such as HP transparency film and
HP LaserJet labels. See Printer media specifications for more
information.
CAUTION
Inspect the media to make sure that it is not wrinkled or curled and that
it does not have any torn edges or missing labels.
To print transparencies or labels
EN
1
Open the straight-through output door.
2
Load a single page in the priority input tray or load multiple
pages in the main input tray. Make sure that the top of the
media is forward and the side to be printed (rough side) is
facing up.
3
Adjust the media guides.
4
Access the optimizing feature from the Paper tab in your
printer driver or from HP LasetJet Device Configuration.
Then select Optimize for: and choose transparency or
labels in the drop-down box.
5
Print the document. Remove the media from the back of the
printer as it prints to prevent it from sticking together and
place the printed pages on a flat surface.
Printing transparencies and labels 63
Printing envelopes
Printing one envelope
1
Only use envelopes that are
recommended for laser printers. See
Printer media specifications for more
information.
Note
Use the priority input tray for printing one
envelope. Use the main input tray for
printing multiple envelopes.
2
3
1
To prevent the envelopes from
curling as they print, open the
straight-through output door.
2
Before loading the envelopes, slide
the media guides outward to slightly
wider than the envelopes.
3
Place the envelope with the stamp
end forward and the side to be
printed facing up.
Note
If the envelope has a flap on the short
edge, feed that edge into the printer first.
4
64 Chapter 4 Media
4
Adjust the media guides to the
length and width of the envelope.
Set Optimize for: to Envelope, and
print the envelope.
EN
Printing multiple
envelopes
1
2
3
Only use envelopes that are
recommended for laser printers. See
Printer media specifications for more
information.
Note
Use the priority input tray for printing one
envelope. Use the main input tray for
printing multiple envelopes.
1
To prevent the envelopes from
curling as they print, open the
straight-through output door.
2
Before loading the envelopes, slide
the media guides outward to slightly
wider than the envelopes.
3
Place the envelopes with the stamp
end forward and the side to be
printed facing up.
Note
If the envelopes have a flap on the short
edge, feed that edge into the printer first.
4
4
Adjust the media guides to the
length and width of the envelopes.
Set Optimize for: to Envelope, and
print the envelope.
5
Replace the priority input tray.
5
EN
Printing envelopes 65
Printing letterhead or preprinted forms
To print letterhead or preprinted forms
Note
1
Load the paper with the top forward and the side to be
printed facing up. Adjust the media guides to fit the width of
the paper.
2
Print the document.
To print a single-page cover letter on letterhead, followed by a
multiple-page document, load the letterhead in the priority input tray
and load the standard paper in the main input tray. The printer
automatically prints from the priority input tray first.
Cover letter followed by document.
Use both input trays.
66 Chapter 4 Media
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Printing custom-sized media or cardstock
The HP LaserJet 1200 Series can print on custom-sized media
or cardstock between 76 by 127 mm (3 by 5 in.) and 216 by
356 mm (8.5 by 14 in.). Depending on the media, you can print
up to 10 sheets from the priority input tray. Use the main input
tray for multiple sheets.
CAUTION
Make sure that the sheets are not stuck together before you load them.
To print on custom-sized media or cardstock
EN
1
Open the straight-through output door.
2
Load the media with the narrow side forward and the
side to be printed facing up. Adjust the side and rear
media guides to fit the media.
3
Select the correct size in the printer settings. (Software
settings can override printer properties.)
4
Access the optimizing feature from the Paper tab in your
printer driver or from HP LasetJet Device Configuration.
Then select Optimize for: and choose cardstock in the
drop-down box.
5
Print the document.
Printing custom-sized media or cardstock 67
68 Chapter 4 Media
EN
5
Printing tasks
This chapter provides information on the following topics:
EN
●
Printing with manual feed
●
Printing on both sides of the paper (manual duplexing)
●
Printing watermarks
●
Printing multiple pages on a single sheet of paper
(N-up printing)
●
Printing booklets
●
Canceling a print job
●
Understanding print quality settings
●
Using EconoMode (Save Toner)
69
Printing with manual feed
You can use manual feed when printing mixed media, for
example, an envelope, then a letter, then an envelope, and so on.
Load an envelope in the priority input tray and load letterhead in
the main input tray. You can also use manual feed to protect your
privacy when printing to a network printer.
To print using manual feed, access the printer properties or
printer setup in your software application, and select Manual
Feed from the Source Tray drop-down list. See Printer
properties (driver) for instructions. After you have enabled the
setting, press the Go button (blinking) each time to print.
70 Chapter 5 Printing tasks
EN
Printing on both sides of the paper (manual
duplexing)
To print on both sides of the paper (manual duplexing), you must
run the paper through the printer twice. You can print using the
media output bin or the straight-through output path.
Hewlett-Packard recommends that you use the media output bin
for lightweight paper and use the straight-through output path for
any heavy media or media that curls when printed.
See the following topics for more information:
●
Manual duplex using the output bin
●
Manual duplex on heavy media or card stock
Note
Manual duplexing is only supported in Windows.
Note
Manual duplexing can cause the printer to become dirty, reducing print
quality. See Cleaning the printer for instructions if the printer becomes
dirty.
EN
Printing on both sides of the paper (manual duplexing) 71
Manual duplex using the
output bin
1
2
3
1
Make sure that the straight-through
output door is closed.
2
Access the printer properties. See
Printer properties (driver) for
instructions. On the Finishing tab,
click Print on Both Sides, select the
Flip Pages Up check box, and click
OK. Print the document.
3
After side one has printed, remove
the remaining paper from the input
tray, and set it aside until after you
finish your manual duplexing job.
4
Gather the printed pages, turn the
printed side down, and straighten
the stack.
5
Place the stack back in the input tray.
Side one should be facing down with
the top edge toward the printer.
Replace the priority input tray.
Click OK (on screen), and wait for
side two to print.
4
72 Chapter 5 Printing tasks
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Manual duplex on heavy
media or card stock
1
For heavy media, such as card stock,
use the straight-through output path.
1
Load the media, and open the
straight-through output door.
2
Access the printer properties. See
Printer properties (driver) for
instructions. On the Finishing tab,
click Print on Both Sides, select the
Straight Paper Path check box, and
click OK. Print the document.
3
After side one has printed, remove
the remaining paper from the input
tray and set it aside until after you
finish your manual duplexing job.
4
Gather the printed pages, turn the
printed side down, and straighten
the stack before placing it back in the
input tray. Side one should be facing
down with the top edge toward the
printer.
2
3
Click OK (on screen), and wait for
side two to print.
4
EN
Printing on both sides of the paper (manual duplexing) 73
Printing watermarks
You can use the watermark option to print text “underneath” (in
the background) of an existing document. For example, you
might want to have large gray letters reading Draft or Confidential
printed diagonally across the first page or all of the pages of a
document.
Accessing the watermark feature
1
From your software application, access the printer
properties. See Printer properties (driver) for instructions.
2
On the Effects tab (Windows) or the Watermark/Overlay
screen (Macintosh), specify the type of watermark that you
want to print on your document.
74 Chapter 5 Printing tasks
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Printing multiple pages on a single sheet of paper
(N-up printing)
You can select the number of pages that you want to print on a
single sheet of paper. If you choose to print more than one page
per sheet, the pages appear smaller and are arranged on the
sheet in the order that they would otherwise be printed. You can
specify up to 9 pages per sheet of paper.
Accessing the multiple pages per sheet
feature (Windows)
1
From your software application, access the printer
properties. See Printer properties (driver) for instructions.
2
On the Finishing tab under Pages Per Sheet, specify the
number of pages per sheet that you want to print.
3
There is also a check box for page borders and a pull-down
menu to specify the order of pages printed on the sheet.
Accessing the multiple pages per sheet
feature (Mac OS)
EN
1
From the desktop, select the File then Print Desktop.
2
From the General dropdown list, select Layout.
3
In the Pages Per Sheet dropdown list, select the number of
pages per sheet to print.
4
Click Save.
Printing multiple pages on a single sheet of paper (N-up printing) 75
Printing booklets
You can print booklets on letter, legal,
executive, or A4 paper.
1
1
Load the paper, and make sure that
the straight-through output door is
closed.
2
Access the printer properties. See
Printer properties (driver) for
instructions. On the Finishing tab
(Windows) or the Layout screen
(Macintosh), select Print on Both
Sides, and select Letter (Left
Binding) or Letter (Right Binding)
in the Booklet pull-down menu. Print
the booklet.
3
After side one has been printed,
remove the remaining paper from
the input tray, and set it aside until
your booklet job is complete.
4
Gather the printed pages, turn the
printed side down, and straighten
the stack of paper.
2
3
Continued on next page.
4
76 Chapter 5 Printing tasks
EN
5
5
Place the pages from side one back
in the input tray. Side one should be
facing down with the top edge
toward the printer.
Click OK (on screen), and wait for
side two to print.
6
Fold and staple the pages.
6
EN
Printing booklets 77
Canceling a print job
You can cancel a print job from a software application or a print
queue.
To stop the printer immediately, remove the remaining paper from
the printer. After the printer stops, use one of the following
options.
●
Printer control panel: To cancel the print job, press and
release the Go button on the printer control panel.
●
Software application: Typically, a dialog box appears briefly
on your screen, allowing you to cancel the print job.
●
Windows print queue: If a print job is waiting in a print
queue (computer memory) or print spooler, delete the job
there. Go to the Printer screen in Windows 9x, 2000,
Millennium, and NT 4.0, click Start, Settings, and Printers.
Double-click the HP LaserJet 1200 icon to open the window,
select your print job, and click Delete.
●
Desktop print queue (Mac OS): Open the printer queue by
double-clicking on the printer’s icon in the Finder. Then
highlight the print job and click Trash.
If the status lights on the control panel continue to blink after you
cancel a print job, the computer is still sending the job to the
printer. Either delete the job from the print queue or wait until the
computer finishes sending data. The printer will return to the
Ready state.
78 Chapter 5 Printing tasks
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Understanding print quality settings
Print quality settings affect how light or dark the print is on the
page and the style that the graphics are printed. You can also use
the print quality settings to optimize the print quality for a specific
media type. See Optimizing print quality for media types for more
information.
You can change the settings in the printer properties to
accommodate the types of jobs you are printing. The following
are the settings:
●
Best Quality: This prints at 1200 dpi and provides the best
print quality.
●
Faster Printing: The resolution is reduced slightly so that
the job can print faster. This is the default setting.
●
Custom: This prints the same as the Faster Printing setting,
but you can change the scale patterns.
●
EconoMode (Save Toner): Text is printed using less toner.
This setting is useful when you are printing drafts.
You can access these settings on the Finishing tab (Windows)
under Print Quality settings in the printer properties. To view the
details of each setting, click Details. For Macintosh, select the
Imaging Options screen.
Note
EN
To change the print quality settings for all future print jobs, access the
properties through the Start menu in the Windows system tray. To
change the print quality settings only for the current software
application’s use, access the properties through the Print Setup menu
in the application you are using to print. See Printer properties (driver)
for more information.
Understanding print quality settings 79
Using EconoMode (Save Toner)
An excellent way to extend the life of your toner cartridge is by
using EconoMode. EconoMode uses substantially less toner
than normal printing. The printed image is much lighter, but it is
adequate for printing drafts or proofs.
To enable EconoMode, access the printer properties. On the
Finishing tab (Windows) or the Imaging Options screen
(Macintosh) under Print Quality, select EconoMode.
Note
See Printer properties (driver) for instructions on enabling EconoMode
for all future jobs.
80 Chapter 5 Printing tasks
EN
6
Scanning tasks
This chapter provides information on the following topics:
Note
EN
●
Starting a scan
●
Scanning to e-mail
●
Editing scanned text (Optical Character Recognition)
●
Storing scanned text or images
●
Acquiring an image
●
Adjusting the contrast
●
Enhancing the scanned image in HP Document Manager
●
Adding annotations to scanned images
●
Canceling scan jobs
To obtain good results, it is important that you use the correct resolution
and color settings to scan your job. See Scanner resolution and color
for more information.
81
Starting a scan
You can start the scanning process from the HP LaserJet
Director.
Note
The HP LaserJet Director is not supported for Microsoft Windows 95.
If you are using Windows 95, see Acquiring an image.
Windows
1
Place the item into the copier/scanner media input tray.
2
Press the Scan button on the copier/scanner, or open the
HP LaserJet Director by clicking the HP LaserJet Director
icon located on the taskbar and clicking Scan.
3
Select a scan destination.
4
Choose to scan in color by selecting the Scan in color check
box. The product automatically scans in black and white if
you do not select this check box.
5
Select whether you want to scan all pages at once or scan
page-by-page.
If you choose to scan all pages at once, click Scan. The edits
are saved and the rest of the pages are scanned
automatically. The entire document is sent to the destination.
If you send a scanned document to a file, a printer, or an
e-mail application, a secondary dialog box appears and
prompts you for additional information.
-OrIf you choose to scan page-by-page, see Working with
scanned items.
Mac OS
1
Place the item into the copier/scanner media input tray.
2
Press the Scan button on the copier/scanner, or double-click
the alias for the HP LaserJet Director that appears on the
desktop and clicking Scan on the HP LaserJet Director. The
HP LaserJet Scan Control Viewer dialog box appears.
3
Select a scan destination.
4
To select the color scanning option, click Scan in color. (The
product automatically scans the selection in black and white
if this option is not selected.)
82 Chapter 6 Scanning tasks
EN
5
Select whether you want to scan all pages at once or scan
page-by-page.
If you choose to scan all pages at once, click Scan. The edits
are saved and the rest of the pages are scanned
automatically. The entire document is sent to the destination.
If you send a scanned document to a file, a printer, or an
e-mail application, a secondary dialog box appears and
prompts you for additional information.
-OrIf you choose to scan page-by-page, see Working with
scanned items.
Working with scanned items
If you choose to scan page-by-page, you can perform editing
functions on each page. Editing functions include lightening and
darkening photo regions, adding or removing regions from the
page, changing region types, and cropping sections.
1
Click Scan First Page. The first page is scanned and
appears in the Preview window.
2
Choose a Viewer mode by clicking its corresponding button
on the toolbar located in the upper right corner of the Preview
window.
3
Click Scan Next Page to save any edits performed on the
previous page and scan the next page in the document
feeder tray. Repeat steps 2 and 3 for the remaining pages in
the document feeder tray.
-OrClick Send. The edits are saved and the rest of the pages
are scanned automatically. The entire document is sent to
the destination.
4
If you send a scanned document to a file, a printer, or an
e-mail application, a secondary dialog box appears and
prompts you for additional information.
Scanning to e-mail
You can use HP LaserJet Director or HP LaserJet Document
Manager to scan to e-mail.
Note
EN
The e-mail feature is not available in Windows 95.
Scanning to e-mail 83
Using the e-mail feature
(Windows 98, 2000, Millennium, NT 4.0)
1
Load the original with the narrow side forward and the side to
be scanned facing up.
2
Adjust the media guides.
3
Press the Scan button on the scanner. HP LaserJet Director
launches automatically unless you change the default
settings or are networked.
1
2
3
4
In HP LaserJet Director, click E-Mail.
5
The original is scanned, and your computer e-mail software
application launches and automatically attaches the scanned
image as a file.
Using the e-mail feature (Mac OS)
1
Open the HP LaserJet Director by double-clicking the alias
for the HP LaserJet Director that appears on the desktop.
2
Click the Email button on the HP LaserJet Director.
3
Choose e-mail as the destination.
4
If an e-mail appears with the scanned item attached, click
Send.
-OrFollow the instructions on the wizard.
84 Chapter 6 Scanning tasks
EN
Editing scanned text (Optical Character
Recognition)
You can use the Edit feature to edit faxes, letters, newspaper
clippings, and many other documents. When you edit scanned
text, an Optical Character Recognition (OCR) application reads
the text, and you can import the text into a word processing
program for editing. To change the link for your word processing
program, use HP LaserJet Director.
Note
The e-mail feature is not available in Windows 95.
Using the OCR feature
(Windows 98, 2000, Millennium, NT 4.0, and
Mac OS)
1
Load the original with the narrow side forward and the side to
be scanned facing up.
2
Adjust the media guides.
3
Press the Scan button on the scanner. HP LaserJet Director
launches unless you change the default settings or are
networked.
1
4
EN
2
3
In HP LaserJet Director, click OCR.
Editing scanned text (Optical Character Recognition) 85
Note
5
The original is scanned, and your word processing software
application launches automatically. The scanned image has
been optically read and is now ready to edit.
6
Edit your document.
If the word processing icon is not present or active, either you do not
have a word processing software application installed on your computer
or the scanner software did not recognize the application during the
installation. The online help provides instructions on how to create a
link to your word processing software application. See Accessing the
online help.
86 Chapter 6 Scanning tasks
EN
Storing scanned text or images
HP software provides direct access to your file management
system, which means that you can quickly store scanned images
in any directory you choose. You can use HP LaserJet Director or
HP LaserJet Document Manager to store scanned images. See
HP LaserJet Director (Windows 98, 2000, Millennium, NT 4.0,
and Mac OS) or HP LaserJet Document Manager (Windows 98,
2000, Millennium, NT 4.0, and Mac OS) for more information.
Note
The e-mail feature is not available in Windows 95.
Using the Store feature
(Windows 98, 2000, Millennium, NT 4.0, and
Mac OS)
1
Load the original with the narrow side forward and the side to
be scanned facing up.
2
Adjust the media guides.
3
Press the Scan button on the scanner. HP LaserJet Director
launches automatically unless you change the default
settings or are networked.
1
EN
2
3
4
In HP LaserJet Director, click Archive.
5
The document is scanned, and the scanned image is stored
on the desktop.
6
If necessary, you can crop or scale the image or add
annotations.
7
Select the Folders tab and drag the image to the directory of
your choice listed on the left side of HP LaserJet Document
Manager.
Storing scanned text or images 87
Acquiring an image
Note
If you are using Windows 95 and want to scan documents, you will have
to use TWAIN-compliant software. For all other operating systems,
using TWAIN-compliant software is optional.
The product is TWAIN-compliant and works with Windows- and
Macintosh-based programs that support TWAIN-compliant
scanning devices. While in a TWAIN-enabled program, you can
access the scanning feature and scan an image directly into the
open application. To do so, follow the program’s instructions for
acquiring an image using TWAIN. For more specific information,
see Accessing the online help.
Adjusting the contrast
When you scan originals that have a colored
background and text that does not stand out
well (contrast-sensitive originals), you might
need to adjust the contrast. For example, if
you scan a yellow receipt with light gray
print, the text might not be legible. To make
the text more legible, increase the contrast
(darken the text).
Accessing the contrast feature
●
Using the HP LaserJet TWAIN driver: To adjust the
contrast, move the slider left (less contrast) or right (more
contrast).
●
Using HP LaserJet Document Manager: Select the Tools
menu, select Image Enhancement, and select Contrast.
●
Using the Scan Control Viewer (Windows only): Scan the
document in page-by-page mode, select photo regions you
want to adjust, click the right-mouse button, and adjust the
contrast by selecting Lighten or Darken from the context
menu.
88 Chapter 6 Scanning tasks
EN
Enhancing the scanned image in HP Document
Manager
You can use HP LaserJet Document Manager to make the
following enhancements to scanned images:
Note
●
Adjust the contrast
●
Enhance
●
Annotate
●
Rotate and flip
●
Straighten
●
Invert
●
Sharpen
●
Clean
●
Convert to grayscale
●
Crop
The online help provides instructions on how to use these features. See
Accessing the online help.
Accessing the image enhancement
features
From HP LaserJet Document Manager, click Tools, and click
Image Enhancement.
EN
Enhancing the scanned image in HP Document Manager 89
Adding annotations to scanned images
You can use HP software to modify and annotate your scanned
images. You can perform any of the following tasks on your
scanned image:
Note
●
Add text
●
Add electronic sticky notes
●
Highlight text or graphics
●
Rubber stamp the image (for example, Confidential)
●
Draw lines and arrows
●
Add hyperlinks
The online help provides instructions on how to use these features. See
Accessing the online help.
Accessing the annotation features
From HP LaserJet Document Manager, select the Tools tab, and
click Annotations.
Note
To change the annotations settings, click Tools, and click Annotation
Properties.
Canceling scan jobs
You can use the following methods to cancel a scan job:
Note
●
Simultaneously press both buttons on the copier/scanner
control panel.
●
Click Cancel in the dialog box on the computer screen.
If you cancel a job during a scan, you will need to clear the original from
the copier/scanner media input tray.
90 Chapter 6 Scanning tasks
EN
7
Copying tasks
This chapter provides information on the following topics:
EN
●
Understanding copying features
●
Using the Quick Copy feature
●
Using HP LaserJet Copier
●
Adjusting the contrast
●
Canceling copy jobs
91
Understanding copying features
You can use the Quick Copy feature or HP LaserJet Copier to
make copies. You use each method for different purposes. See
the following sections for more information:
●
Using the Quick Copy feature
●
Using HP LaserJet Copier
Using the Quick Copy feature
You can use the Quick Copy feature to quickly make a single
copy of a document (up to 30 pages), even if your computer is
turned off. You can change the default Quick Copy settings, if
necessary, to provide the best looking copies for the type of
original that you copy the most. These settings are applied to
every Quick Copy job until you change them.
See Quick Copy settings for more information about changing
the default Quick Copy settings, or see Printer online help.
1
Make sure that the printer is loaded with paper.
2
Load the original document (up to 30 pages) in the scanner
paper input tray with the narrow side forward and the
side to be copied facing up. Adjust the media guides to fit
the original. See Loading originals in the copier/scanner for
more information.
3
Open or close the straight-through output door to
accommodate the copy job. If you are copying to
standard-weight media, use the output bin (door closed). If
you are copying to heavy media, use the straight-through
output path (door open).
4
Press the Copy button on the scanner.
92 Chapter 7 Copying tasks
EN
Quick Copy settings
You can change the default Quick Copy settings when your
computer is turned on. Quick Copy settings remain the same for
all future Quick Copy jobs, even when your computer is turned
off, until you change the defaults again. Quick Copy settings
include the following defaults:
●
Number of copies = 1
●
Collation = On
●
Reduce or enlarge = Original (100%)
●
Copy quality = Text
●
Contrast = Middle Setting
Accessing the Quick Copy settings
●
WIndows 9x, 2000, Millennium, and NT 4.0: In
HP LaserJet Director, click Toolbox, and HP LaserJet
Device Configuration. After the HP LaserJet Device
Configuration opens, click on the Copy tab.
●
If HP LaserJet Director is not running:
• Windows: Click Start, Programs, HP LaserJet 1220,
and Tools, HP LaserJet Device Configuration. Click on
the Copy tab.
• Mac OS: Double-click the HP LaserJet 1200 Device
Configuration icon. Click the Copy tab.
EN
Using the Quick Copy feature 93
Using HP LaserJet Copier
You can use HP LaserJet Copier to perform any of the following
tasks when you copy your original:
Note
●
Print multiple copies of the same document (up to 30 pages)
●
Enable or disable collation
●
Reduce or enlarge the image
●
Adjust the contrast
●
Specify the copy quality
●
Make color copies by sending to a color printer
The online help provides instructions on how to use these features. See
Printer online help.
Accessing HP LaserJet Copier
Windows 9x, 2000, Millennium, NT 4.0, and
Mac OS
Access HP LaserJet Copier from the following locations:
●
HP LaserJet Director: Click Copy or Copy Plus.
●
Program Group (Windows only): Click Start, Programs,
HP LaserJet 1220, and HP LaserJet Copier.
●
HP LaserJet Document Manager (Windows) or
HP Workplace (Mac OS): Click on the Copier icon.
If you click the Copy Plus icon, in addition to the standard copier
settings, you can also adjust the brightness of your copies and
send the copy to another printer, including a color printer.
Accessing HP LaserJet Copy Plus
You can use HP LaserJet Copy Plus to send the scanned image
to any installed Windows printer, including color printers so that
you can make color copies. You can also access advanced
features, such as copying N-up and including watermarks.
94 Chapter 7 Copying tasks
EN
Windows 9x, 2000, Millennium, and NT 4.0
Access HP LaserJet Copy Plus from the following locations:
EN
●
HP LaserJet Director: Click Copy Plus.
●
Program Group (Windows only): Click Start, Programs,
HP LaserJet 1220, and HP LaserJet Copier. Select the
I want to copy to another printer option.
Using HP LaserJet Copier 95
Adjusting the contrast
When you copy originals that have a colored
background and text that does not stand out
well (contrast-sensitive originals), you might
need to adjust the contrast. For example, if you
copy a yellow receipt with light gray print, the
text might not be legible. To make the text
more legible, increase the contrast (darken the
text).
Accessing the contrast feature
●
Quick Copies: From HP LaserJet Director, click Toolbox,
and HP LaserJet Device Configuration. After HP LaserJet
Device Configuration opens, click on the Copy tab.
●
If HP LaserJet Director is not running: See HP LaserJet
Director (Windows 98, 2000, Millennium, NT 4.0, and Mac
OS).
●
Full-featured copies: Open HP LaserJet Copier. See Using
HP LaserJet Copier for instructions.
Canceling copy jobs
You can use the following methods to cancel a copy job:
Note
●
Simultaneously pressing both buttons on the copier/scanner
control panel.
●
Click Cancel in the dialog box on your computer screen.
●
Reset the printer.
●
For copies started in HP LaserJet Copier, click Cancel.
If you cancel a job during a copy, you must clear the original from the
copier/scanner media input tray.
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EN
8
Managing the toner
cartridge
This chapter provides information on the following subjects:
EN
●
Using HP toner cartridges
●
Storing toner cartridges
●
Recycling toner cartridges
●
Saving toner
●
Redistributing toner
●
Changing the toner cartridge
97
Using HP toner cartridges
HP policy on non-HP toner cartridges
Hewlett-Packard Company cannot recommend the use of
non-HP toner cartridges, either new, refilled, or remanufactured.
Since they are not HP products, HP cannot influence their design
or control their quality.
Note
The warranty does not apply to defects resulting from software,
interfacing, or parts not supplied by HP.
Storing toner cartridges
Do not remove the toner cartridge from its package until you are
ready to use it. The shelf life of a toner cartridge in an unopened
package is approximately 2.5 years. The shelf life of a toner
cartridge in an opened package is approximately 6 months.
CAUTION
To prevent damage to the toner cartridge, do not expose it to light.
Toner cartridge life expectancy
The life of the toner cartridge depends on the amount of toner
that your print jobs require. When printing text at 5% coverage,
the standard toner cartridge (C7115A) lasts an average of
2,500 pages. The extended life toner cartridge (C7115X) lasts an
average of 3,500 pages. This assumes that you set the print
density to 3 and turn EconoMode off. (These are the default
settings.)
98 Chapter 8 Managing the toner cartridge
EN
Recycling toner cartridges
To reduce landfill waste, Hewlett-Packard has adopted a
recycling program for empty toner cartridges. A postage-paid
shipping label is inside the new HP LaserJet toner cartridge box.
Since 1990, the HP LaserJet Toner Cartridge Recycling Program
has collected more than 25 million used HP LaserJet toner
cartridges that otherwise might have been discarded in the
world’s landfills. To join this recycling effort, follow the instructions
provided in the new toner cartridge box.
To install a new HP toner cartridge, see Changing the toner
cartridge or follow the instructions included in the toner cartridge
box. See the recycling information on the toner cartridge box and
the HP Printing Supplies Environmental Program Information
included in the toner cartridge box.
Saving toner
To save toner, select the EconoMode option in your printer
properties settings. While in EconoMode (Save Toner), the
printer uses less toner on each page. Selecting this option will
extend the life of the toner cartridge and reduce your cost per
page, but it will reduce print quality. See Using EconoMode (Save
Toner) for more information.
EN
Recycling toner cartridges 99
Redistributing toner
When toner is low, faded or light areas
appear on the printed page. You might
be able to temporarily improve print
quality by redistributing the toner, which
means that you might be able to finish
the current print job before replacing the
toner cartridge.
Note
You will feel some resistance when you
open the toner door. Opening the toner
door conveniently lifts the toner cartridge
for removal.
1
1
Open the toner door, and remove the
toner cartridge from the printer.
CAUTION
To prevent damage, do not expose the
toner cartridge to light. Cover it with a
sheet of paper.
2
2
3
CAUTION
If toner gets on your clothing, wipe it off
with a dry cloth and wash the clothing in
cold water. Hot water sets toner into the
fabric.
3
To redistribute the toner, gently
shake the toner cartridge from side
to side.
Reinsert the toner cartridge into the
printer, and close the toner door.
If the print is still light, install a new toner
cartridge. See Changing the toner
cartridge for instructions.
100 Chapter 8 Managing the toner cartridge
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Changing the toner cartridge
1
Note
You will feel some resistance when you
open the toner door. Opening the toner
door conveniently lifts the toner cartridge
for removal.
1
2
Open the toner door, and remove the
old toner cartridge. See Recycling
toner cartridges or the recycling
information inside the toner cartridge
box.
CAUTION
To prevent damage, do not expose the
toner cartridge to light. Cover it with a
piece of paper.
3
2
Remove the new toner cartridge
from the packaging, and gently
shake it from side to side to
distribute the toner evenly inside the
cartridge.
3
Bend the tab on the right side of the
cartridge to break it loose.
Continued on next page.
EN
Changing the toner cartridge 101
4
4
Pull the tab until all the tape is
removed from the cartridge. Put the
tab in the toner cartridge box to
return for recycling.
5
Insert the toner cartridge in the
printer, making sure that the toner
cartridge is in position. Close the
toner door.
5
CAUTION
If toner gets on your clothing, wipe it off
with a dry cloth and wash the clothing in
cold water. Hot water sets toner into the
fabric.
102 Chapter 8 Managing the toner cartridge
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9
Troubleshooting
the printer
This chapter provides information on the following subjects:
Note
EN
●
Finding the solution
●
Improving print quality
●
Cleaning the printer
●
Clearing printer media jams
●
Changing the pickup roller
●
Cleaning the pickup roller
●
Changing the printer separation pad
See Hewlett-Packard’s Web site for software and printer driver updates,
frequently asked questions, and additional troubleshooting information.
See Online services for the appropriate Web address.
103
Finding the solution
You can use this section to find the solution to common printer
problems. For copying or scanning problems, see Finding the
solution.
Pages did not print
●
Light patterns: What light pattern is displayed on the printer
control panel? See Printer light patterns for more information.
●
Error messages on screen: Is there a message on the
screen? See Error messages on the screen for more
information.
●
Media handling: Is media being pulled into the printer
incorrectly? Are there media jams? See Paper handling
problems for more information.
Pages printed, but there was a problem
●
The print quality was poor: See Improving print quality for
more information.
●
The printed pages do not always appear the same as on
the screen (print preview): See Printed page is different
than what appeared on screen for more information.
●
The printer settings were inappropriate for the media:
See Paper handling problems for more information.
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Printer light patterns
Light status legend
Symbol for “light off”
Symbol for “light on”
Symbol for “light blinking”
Control panel light message
Light status Condition of the printer
Action
Ready
The printer is ready to print.
No action is necessary. To print a
configuration page, press and release the Go
button on the printer control panel.
Processing
The printer is receiving or
processing data.
Wait for the job to print.
Manual feed or out of memory Make sure that you have loaded the correct
The printer is in manual feed
media. To continue printing, press and
mode or out of memory. You can release the Go button.
continue printing.
The software controls manual feed. If you do
not want to be in manual feed mode, change
the setting from your printer properties. See
Printer properties (driver) for more
information.
The page being printed might be too complex
for the printer’s memory capacity.
● To continue printing, press and release
the Go button.
● Lower the resolution. See Understanding
print quality settings for more
information.
● Add more memory. See Memory (DIMM)
for more information.
EN
Finding the solution 105
Control panel light message (continued)
Light status Condition of the printer
Door open, media out, no toner
cartridge, or media jam
The printer is in an error state
that requires operator
intervention or help.
Action
Check the following:
The toner door is completely closed.
● Media is loaded. See Loading media into
the input trays for instructions.
● The toner cartridge is correctly installed
in the printer. See Changing the toner
cartridge for instructions.
● There is a media jam. See Clearing
printer media jams for instructions.
● The left side panel is completely closed.
●
No action is necessary.
Printer initialization/Cancel
Job/Cleaning Mode
A printer initialization is taking
place. If all lights blink for 1/2 of
a second or longer in a
sequence:
● the printing is initializing
● all previously sent print jobs
are being purged
● a cleaning page is being
printed
Fatal error
All lights are on.
●
●
●
Accessory error
All lights are blinking.
●
●
106 Chapter 9 Troubleshooting the printer
Turn the printer off and then back on.
Unplug the printer for 5 minutes, and
then plug it back in.
If the printer still has an error, contact
HP Support. See Service and support.
Remove the DIMMs and replace if
necessary. See Memory (DIMM) for
instructions.
Contact HP Support. See Service and
support.
EN
Error messages on the screen
Error messages on the screen
Error message
Solution
Printer not responding/error
writing to LPT1
Check the following:
● The Ready light is on.
● The power cord and parallel or USB cable are correctly
connected.
Try the following:
● Disconnect the power cord and parallel or USB cable at
both ends and reconnect them.
● Use another IEEE-1284 compliant parallel or USB-1F
compliant cable.
Cannot access port (in use by
another application)
There is a device conflict. This might occur if another device is
installed on your computer and running status software. The
status software dominates the parallel port on the computer
and will not allow the HP LaserJet 1200 to access the port.
Try the following:
● Disable all of the status windows for other printers.
● Make sure that the printer’s port setting is correct. Access
the printer properties; see Printer properties (driver). The
port settings are on the Details tab.
EN
Finding the solution 107
Error messages on the screen (continued)
Error message
Solution
Illegal operation/General
protection fault/Spool 32 error
A problem with your computer system resources (memory or
hard disk) occurred in Windows. To clear this error, restart
your computer.
To help prevent this error from occurring in the future, use
some or all of the following recommendations:
● Run fewer applications at the same time. Close
applications that you are not using instead of minimizing
them. Programs such as screen savers, virus checkers,
status software, fax/answering software, and menu
programs use the resources that you might need to print.
● Avoid memory-intensive tasks such as sending a fax or
running a video clip while printing.
● Delete all temp (file_name.tmp) files from the Temp
subdirectories, such as C:\Windows\Temp.
● Print at a lower dpi.
● Use an alternate printer driver (printer software), such as
software for the HP LaserJet III.
Note
If you use a different printer driver, you will lose access to
some product features.
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Common Macintosh Problems
Symptom
Possible Cause
Solution
Problems in the Chooser
Printer driver icon does not Software not installed
appear in the Chooser (the correctly.
LaserWriter 8 driver is used
for the HP LaserJet 1200
printer).
The LaserWriter 8 driver should be
present as a part of the Mac OS.
Make sure that the LaserWriter driver
is in the Extensions folder within the
systems folder. If not, install the
LaserWriter driver from your Mac OS
CD.
Make sure you are using a
high-quality cable.
Make sure the printer is on the correct
network. Select the Network or
AppleTalk Control Panel from Control
Panels in the Apple menu and then
choose the correct port.
The HP LaserJet printer
The software was not
driver icon (for the
installed properly.
HP LaserJet 1220 product)
does not appear in the
Chooser.
Reinstall the software.
The HP LaserJet scan
The software was not
driver icon (for the
installed properly.
HP LaserJet 1220 product)
does not appear in the
Chooser.
Reinstall the software.
EN
Finding the solution 109
Symptom
Possible Cause
Printer name does not
appear in the “Select a
PostScript Printer” box in
the Chooser.
Solution
Make sure the cables are connected
correctly, the printer is on, and the
Ready light is on.
Make sure the correct printer driver
has been selected in the Chooser.
Use the LaserWriter driver for the
HP LaserJet 1200 printer.
If the printer resides on a network with
multiple zones, make sure the correct
zone is selected in the “AppleTalk
Zones” box in the Chooser.
Verify that the LaserWriter 8 driver is
installed.
Make sure the printer has been
chosen in the Chooser by printing a
self-test. (Simultaneously press Go
and Job Cancel.) Check the
AppleTalk name of the printer
displayed on the self-test page.
Make sure AppleTalk is on. (The
button next to Active is selected in the
Chooser.) You may need to restart the
computer to activate the change.
The printer driver does not
automatically set up your
selected printer even
though you clicked Auto
Setup in the Chooser.
110 Chapter 9 Troubleshooting the printer
Reinstall the printer software.
Select an alternate PPD.
If connected to a network, try to
isolate the printer and the computer
from the network.
EN
Symptom
Possible Cause
Solution
Printing Errors
A print job was not sent to
your desired printer.
Another printer with the
Check the AppleTalk name of the
same or similar name may printer displayed on the self-test
have received your print
page.
job.
Make sure the cables are connected
correctly, the printer is on, and the
Ready light is on.
You cannot use the
computer while the printer
is printing.
Background Printing has
not been selected.
LaserWriter 8.3
Turn Background Printing on in the
Chooser. Status messages will now
be redirected to the Print Monitor
allowing you to continue working
while the computer is processing data
to be sent to the printer.
LaserWriter 8.4 and higher
Turn Background Printing on by
selecting File, Print Desktop, and
Background Printing.
An encapsulated
PostScript (EPS) file does
not print with the correct
fonts.
This problem occurs with
some software
applications.
Try downloading the fonts contained
in the EPS file to the printer before
printing.
Send the file in ASCII format instead
of binary encoding.
Your document is not
printing with New York,
Geneva, or Monaco fonts.
Select Options in the Page Setup
dialog box to deselect substituted
fonts.
USB Problems
Unable to print from a
third-party USB card.
EN
This error occurs when the When adding a third-party USB card,
software for USB printers you might need Apple's USB Adapter
is not installed.
Card Support software. The most
current version of this software is
available from Apple’s web site.
Finding the solution 111
Symptom
Possible Cause
Solution
The HP LaserJet USB
This problem is caused by Software troubleshooting
● Check that your Macintosh
printer does not appear in either a software or
the Macintosh Chooser
hardware component.
supports USB.
after the driver is selected.
● Verify if your Macintosh has
Mac OS 8.6 or later.
Hardware troubleshooting
● Check that the printer is turned
on.
● Verify that the USB cable is
properly connected.
● Check that you are using the
appropriate high-speed USB
cable.
● Ensure that there are not too
many USB devices drawing
power from the chain. Disconnect
all devices from the chain and
connect the cable directly to the
USB port on the host computer.
● Check to see if there are more
than two non-powered USB hubs
in a row on the chain. Disconnect
all devices from the chain and
connect the cable directly to the
USB port on the host computer.
Note
The iMac keyboard is a non-powered
USB hub.
112 Chapter 9 Troubleshooting the printer
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Selecting an Alternate PostScript Printer
Description (PPD)
1
Open the Chooser from the Apple menu.
2
Click the LaserWriter icon.
3
If you are on a network with multiple zones, select the zone in
the AppleTalk Zones box where the printer is located.
4
Click the printer name you want to use in the Select a
PostScript Printer box. (Double-clicking will immediately
generate the next few steps.)
5
Click Setup... (This button may read Create for first-time
setup.)
6
Click Select PPD....
7
Find the desired PPD in the list and click Select. If the
desired PPD is not listed, choose one of the following
options:
• Select a PPD for a printer with similar features.
• Select a PPD from another folder.
• Select the generic PPD by clicking Use Generic. The
generic PPD allows you to print, but limits your access to
printer features.
8
Note
In the Setup dialog box, click Select, and then click OK to
return to the Chooser.
If you manually select a PPD, an icon might not appear next to the
selected printer in the Select a PostScript Printer box. In the Chooser,
click Setup, click Printer Info, and then click Update Info to bring up the
icon.
9
Close the Chooser.
Renaming the Printer
If you are going to rename the printer, do this before selecting the
printer in the Chooser. If you rename the printer after selecting it
in the Chooser, you will have to go back into the Chooser and
reselect it.
Use the Set Printer Name feature in the HP LaserJet Utility to
rename the printer.
EN
Finding the solution 113
Troubleshooting PostScript (PS) Errors
The following situations are PS language specific and may occur
when several printer languages are being used.
Note
To receive a printed or screen displayed message when PS errors
occur, open the Print Options dialog box and click the desired selection
next to the PS Errors section. You can also access this from the Print
PS Errors check box in the HP LaserJet Device Configuration.
PS Errors
Symptom
Possible Cause
Solution
The job prints in Courier (the
printer’s default typeface)
instead of the typeface you
requested.
The requested typeface is not
downloaded. A personality
switch may have been
performed to print a PCL job
just before the PS printing job
was received.
Download the desired font and
send the print job again. Verify
the type and location of the
font. Download to printer if
applicable. Check with the
software documentation.
A legal page prints with
clipped margins.
Print job too complex.
You may need to print your job
at 600 dots per inch, reduce
the complexity of the page, or
install more memory.
A PS error page prints.
Print job may not be PS.
Make sure the print job is a PS
job. Check to see whether the
software application expected
a setup or PS header file to be
sent to the printer.
114 Chapter 9 Troubleshooting the printer
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PS Errors (continued)
Symptom
Possible Cause
Solution
Limit Check Error
Print job too complex.
You may need to print your job
at 600 dots per inch, reduce
the complexity of the page, or
install more memory.
VM Error
Font Error
Select unlimited downloadable
fonts from printer driver.
Range Check
Font Error
Select unlimited downloadable
fonts from printer driver.
Specific Errors
EN
Troubleshooting PostScript (PS) Errors 115
Paper handling problems
Paper handling problems
Problem
Solution
Paper jam
●
●
●
●
●
Print is skewed (crooked)
●
●
More than one sheet of media ●
feeds through the printer at one
time
●
●
Printer does not pull media
from the media input tray
●
●
Printer curled the media
●
●
See Clearing printer media jams for more information.
Make sure that you are printing with media that meets
specifications. See Printer media specifications for more
information.
Make sure that you are printing with media that is not
wrinkled, folded, or damaged.
Make sure that the printer is clean. See Cleaning the
printer media path for more information.
If you are printing to the straight-through output path,
close and open the door again to make sure that the
green release levers are closed.
See Page skew for more information.
Adjust the media guides to the width and length of the
media that you are using and try reprinting. See Printer
media guides or Loading media into the input trays for
more information.
The media input tray might be too full. See Loading media
into the input trays for more information.
Make sure that the media is not wrinkled, folded, or
damaged.
The printer separation pad might be worn. See Changing
the printer separation pad for more information.
Make sure that the printer is not in manual feed mode.
See Printer light patterns for more information.
The pickup roller might be dirty or damaged. See
Cleaning the pickup roller or Changing the pickup roller
for instructions.
See Curl or wave for more information.
Open the straight-through output door to print straight
through. See Printer output paths or Media for more
information.
116 Chapter 9 Troubleshooting the printer
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Paper handling problems (continued)
Problem
Solution
The printed media does not exit Open or close the straight-through output door to reflect the
to the correct path
output path that you want to use. See Printer output paths for
more information.
Print job is extremely slow
EN
The maximum speed of the printer is 15 pages per minute for
letter size and 14 pages per minute for A4 size. Your print job
might be very complex. Try the following:
● Reduce the complexity of your document (for example,
reduce the number of multiple graphics).
● In the printer driver, set Optimize for: to plain paper.
• This may cause toner to fuse improperly if using
heavy media.
● Add printer memory. See Installing a DIMM (memory) for
instructions.
● Narrow media or heavy media will slow printing. Use
normal media.
Troubleshooting PostScript (PS) Errors 117
Printed page is different than what
appeared on screen
Printed page problems
Problem
Solution
Garbled, incorrect, or
incomplete text
The parallel or USB cable might be loose or defective. Try the
following:
● Disconnect the cable and reconnect it at both ends.
● Try printing a job that you know works.
● If possible, attach the cable and printer to another
computer, and try printing a job that you know works.
● Try using a new IEEE-1284 compliant parallel or USB
cable. See Accessories and ordering information.
The wrong printer driver might have been selected when the
software was installed. Make sure that the HP LaserJet 1200
is selected in the printer properties.
There might be a problem with your software application. Try
printing from another software application.
Missing graphics or text, or
blank pages
●
●
●
●
Make sure that your file does not contain blank pages.
The sealing tape might still be in the toner cartridge.
Remove the toner cartridge, and pull out the sealing tape.
Reinstall the toner cartridge. See Changing the toner
cartridge for instructions. To check the printer, print a
configuration page by pressing the Go button.
The graphic settings in the printer properties might not be
correct for the type of job that you are printing. Try a
different graphic setting in the printer properties. See
Printer properties (driver) for more information.
The printer driver might not work for the type of job that
you are printing. Try using a different printer driver
(software), such as the printer driver for the
HP LaserJet III.
Note
If you use a different printer driver, you will lose access to
some product features.
118 Chapter 9 Troubleshooting the printer
EN
Printed page problems (continued)
Problem
Solution
Page format is different than on If you used an older or different printer driver (printer software)
another printer
to create the document or the printer properties settings in the
software are different, the page format might change when
you try to print using your new printer driver or settings. To
help eliminate this problem, try the following:
● Create documents and print them using the same printer
driver (printer software) and printer property settings
regardless of which HP LaserJet printer you use to print
them.
● Change the resolution, paper size, font settings, and other
settings. See Printer properties (driver) for more
information.
Graphics quality
The graphics settings might be unsuitable for your print job.
Try the following:
● Check the graphic settings, such as resolution, in the
printer properties and adjust them as necessary. See
Printer properties (driver) for more information.
● Try using a different printer driver (software), such as the
printer driver for the HP LaserJet III.
Note
If you use a different printer driver, you will lose access to
some product features.
EN
Troubleshooting PostScript (PS) Errors 119
Improving print quality
This section provides information about identifying and correcting
print defects
Light print or fade
●
The toner supply is low. See Managing the toner cartridge for
more information.
●
The media might not meet Hewlett-Packard’s media
specifications (for example, the media is too moist or too
rough). See Printer media specifications for more
information.
●
If the whole page is light, the print density adjustment is too
light or EconoMode might be turned on. Adjust the print
density and disable EconoMode in the printer properties.
See Saving toner for more information.
Toner specks
●
The media might not meet Hewlett-Packard’s media
specifications (for example, the media is too moist or too
rough). See Printer media specifications for more
information.
●
The printer might need to be cleaned. See Cleaning the
printer or Cleaning the printer media path for instructions.
Dropouts
Note
●
A single sheet of media might be defective. Try reprinting the
job.
●
The media’s moisture content is uneven or the media has
moist spots on its surface. Try printing with new media. See
Printer media specifications for more information.
●
The media lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different type or
brand of media.
●
The toner cartridge might be defective. See Managing the
toner cartridge for more information.
If these steps do not correct the problem, contact an HP-authorized
dealer or service representative.
120 Chapter 9 Troubleshooting the printer
EN
Vertical lines
●
Make sure that the priority input tray is in place.
●
The photosensitive drum inside the toner cartridge has
probably been scratched. Install a new HP toner cartridge.
See Changing the toner cartridge for instructions.
Gray background
●
Make sure that the priority input tray is in place.
●
Decrease the print density setting through HP LaserJet
Device Configuration. This decreases the amount of
background shading. See Accessing the online help.
●
Change the media to a lighter basis weight. See Printer
media specifications for more information.
●
Check the printer’s environment. Very dry (low humidity)
conditions can increase the amount of background shading.
●
Install a new HP toner cartridge. See Changing the toner
cartridge for instructions.
Toner smear
EN
●
If toner smears appear on the leading edge of the media, the
media guides might be dirty. Wipe the media guides with a
dry, lint-free cloth. See Identifying the printer’s components
or Cleaning the printer for more information.
●
Check the media type and quality.
●
Try installing a new HP toner cartridge. See Changing the
toner cartridge for instructions.
●
The fuser temperature might be too low. Check Optimize
for: in the Paper tab of your printer driver, and make sure
that it is set to the appropriate media.
Improving print quality 121
Loose toner
●
Clean the inside of the printer. See Cleaning the printer for
instructions.
●
Check the media type and quality. See Printer media
specifications for more information.
●
Try installing a new HP toner cartridge. See Changing the
toner cartridge for instructions.
●
Select Optimize for: in the Paper tab of your printer driver,
and choose the media that you are using. This feature is also
available in HP LaserJet Device Configuration. See
Accessing the online help.
●
Plug the printer directly into an AC outlet instead of into a
power strip.
Vertical repetitive defects
●
The toner cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new HP toner
cartridge. See Changing the toner cartridge for instructions.
●
The internal parts might have toner on them. See Cleaning
the printer for more information. If the defects occur on the
back of the page, the problem will probably correct itself after
a few more printed pages.
●
Select Optimize for: in the Paper tab of your printer driver,
and choose the media that you are using. This feature is also
available in HP LaserJet Device Configuration. See
Accessing the online help
Misformed characters
●
If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a different
media. See Printer media specifications for more information.
●
If characters are improperly formed, producing a wavy effect,
the printer might need service. Print a configuration page. If
the characters are improperly formed, contact an
HP-authorized dealer or service representative. See Service
and support for more information.
122 Chapter 9 Troubleshooting the printer
EN
Page skew
●
Make sure that the media is loaded correctly and the media
guides are not too tight or too loose against the media stack.
See Loading media into the input trays for more information.
●
The input bin might be too full. See Loading media into the
input trays for more information.
●
Check the media type and quality. See Printer media
specifications for more information.
Curl or wave
●
Check the media type and quality. Both high temperature and
humidity cause media to curl. See Printer media
specifications for more information.
●
The media might have been in the input tray too long. Turn
over the stack of media in the tray. Also, try rotating the
media 180° in the input tray.
●
Open the straight-through output door and try printing
straight through. See Printer output paths for more
information.
●
The fuser temperature might be too high. Check Optimize
for: in the Paper tab of your printer driver, and make sure
that it is set to the appropriate media.
Wrinkles or creases
EN
●
Make sure that media is loaded properly. See Loading media
into the input trays for more information.
●
Check the media type and quality. See Printer media
specifications for more information.
●
Open the straight-through output door and try printing
straight through. See Printer output paths for more
information.
●
Turn over the stack of media in the tray. Also, try rotating the
media 180° in the input tray.
Improving print quality 123
Toner scatter outline
●
If large amounts of toner have scattered around the
characters, the media might be resisting the toner. (A small
amount of toner scatter is normal for laser printing.) Try a
different media type. See Printer media specifications for
more information.
●
Turn over the stack of media in the tray.
●
Use media designed for laser printers. See Printer media
specifications for more information.
124 Chapter 9 Troubleshooting the printer
EN
Cleaning the printer
During the printing process, paper, toner, and dust particles can
accumulate inside the printer. Over time, this buildup can cause
print quality problems, such as toner specks or smearing. To
correct and prevent these types of problems, you can clean the
toner cartridge area and the printer media path. See the following
sections for more information:
EN
●
Cleaning the toner cartridge area
●
Cleaning the printer media path
Cleaning the printer 125
Cleaning the toner
cartridge area
1
2
You do not need to clean the toner
cartridge area often. However, cleaning
this area can improve the quality of your
printed sheets.
WARNING!
Before cleaning the printer, turn the
printer off by unplugging the power cord,
and wait for the printer to cool.
1
3
4
126 Chapter 9 Troubleshooting the printer
Open the toner door, and remove the
toner cartridge.
CAUTION
To prevent damage, do not expose the
toner cartridge to light. Cover the toner
cartridge if necessary. Also, do not touch
the black sponge transfer roller inside
the printer. By doing so, you can damage
the printer.
2
With a dry, lint-free cloth, wipe any
residue from the media path area
and the toner cartridge cavity.
3
Replace the toner cartridge, and
close the toner door.
4
Plug the power cord back into the
printer.
EN
Cleaning the printer media path
If you are experiencing toner specks or dots on the printouts,
clean the printer media path. This process uses a transparency
to remove dust and toner from the media path. Do not use bond
or rough paper.
1
Load a transparency in the priority input tray.
2
Make sure that the printer is in the Ready state.
3
Press and hold the Go button for 10 seconds. The
transparency feeds slowly through the printer. Discard the
transparency.
Note
After holding the Go button for 10 seconds, each of the three printer
lights blink until the cleaning process is complete.
Note
If transparency film is unavailable, you can use paper, but you should
perform the procedure 2 or 3 times to ensure proper cleaning.
EN
Cleaning the printer 127
Clearing printer media jams
Occasionally, media becomes jammed during a print job. Some
of the causes include the following:
Note
●
The input trays are loaded improperly or too full. See Loading
media into the input trays for more information.
●
The media does not meet HP specifications. See Printer
media specifications for more information.
When you add new media, always remove all of the media from the
input tray and straighten the stack of new media. This helps prevent
multiple sheets of media from feeding through the printer at one time,
reducing media jams.
You are notified of a media jam by an error in the software and
the printer control panel lights. See Printer light patterns for more
information.
Typical media jam locations
Note
●
Toner cartridge area: See Removing a jammed page for
instructions.
●
Input tray areas: If the page is still sticking out of the input
tray, gently try to remove it from the input tray without tearing
the page. If you feel resistance, see Removing a jammed
page for instructions.
●
Output paths: If the page is sticking out of the output bin,
gently try to remove it without tearing the page. If you feel
resistance, see Removing a jammed page for instructions.
There might be loose toner in the printer after a media jam. This toner
clears up after a few sheets print.
128 Chapter 9 Troubleshooting the printer
EN
Removing a jammed page
1
CAUTION
Media jams might result in loose toner
on the page. If you get any toner on your
clothes, wash them in cold water. Hot
water will permanently set the toner into
the fabric.
1
Open the toner door and the
straight-through output door.
2
Rotate the green pressure release
levers downward. If you can remove
the media without removing the
toner cartridge, do so, and continue
with step 4.
2
CAUTION
To prevent damage to the toner
cartridge, do not expose it to light.
3
3
Remove the toner cartridge, and
place it aside.
Continued on next page.
EN
Clearing printer media jams 129
4
4
With both hands, grasp the side of
the media that is most visible (this
includes the middle), and carefully
pull it free from the printer.
5
When you have removed the
jammed media, replace the toner
cartridge, and close the toner door
and the straight-through output door.
5
Note
The pressure release levers
automatically close when you close the
straight-through output door.
After clearing a media jam, you might
need to turn the printer off and turn it
back on.
Note
When you add new media, remove all of
the media from the input tray and
straighten the stack of new media.
130 Chapter 9 Troubleshooting the printer
EN
Changing the pickup roller
If the printer regularly mispicks (no
media feeds through or more than one
sheet feeds through), you might need to
change or clean the pickup roller. See
Accessories and ordering information to
order a new pickup roller.
1
2
CAUTION
Failure to complete this procedure might
damage the printer.
1
Unplug the power cord from the
printer, and allow the printer to cool.
2
Open the toner door, and remove the
toner cartridge.
3
Find the pickup roller.
4
Release the small, white tabs on
either side of the pickup roller, and
rotate the pickup roller toward the
front.
Continued on next page.
3
4
EN
Changing the pickup roller 131
5
6
7
5
Gently pull the pickup roller up and
out.
6
Position the new or cleaned part in
the slot of the previous pickup roller.
See Cleaning the pickup roller for
instructions.
Note
Circular and rectangular pegs on each
side prevent you from incorrectly
positioning the pickup roller.
7
Rotate the top of the new pickup
roller away from you until both sides
snap into place.
8
Reinstall the toner cartridge, and
close the toner door.
9
Plug the printer in to turn it back on.
8
9
132 Chapter 9 Troubleshooting the printer
EN
Cleaning the pickup roller
If you want to clean the pickup roller
rather than replace it, follow the
instructions below:
Remove the pickup roller as described in
steps 1 through 5 of Changing the
pickup roller.
1
1
Dab a lint-free cloth in isopropyl
alcohol, and scrub the roller.
WARNING!
Alcohol is flammable. Keep the alcohol
and cloth away from an open flame.
Before you close the printer and plug in
the power cord, allow the alcohol to dry
completely.
2
2
Using a dry, lint-free cloth, wipe the
pickup roller to remove loosened
dirt.
3
Allow the pickup roller to dry
completely before you reinstall it in
the printer (see steps 6 through 9 of
Changing the pickup roller).
3
EN
Cleaning the pickup roller 133
Changing the printer separation pad
Note
Before you change the separation pad,
clean the pickup roller. See Cleaning the
pickup roller for instructions.
1
2
If your input tray feeds more than one
page at a time, you might need to
change the printer separation pad.
Recurring feed problems indicate that
the printer separation pad is worn. See
Accessories and ordering information to
order a new printer separation pad.
1
Unplug the power cord from the
printer, and allow the printer to cool.
2
Remove the input trays.
3
Find the blue separation pad.
4
To pry the separation pad up from
the spring-loaded base, insert a
flat-edged screwdriver in the slot
under the separation pad and twist
until the tabs are free.
Continued on next page.
3
4
134 Chapter 9 Troubleshooting the printer
EN
5
5
Reach in through the opening, push
the spring-loaded base down with
one hand, and pull the separation
pad up with the other hand.
6
With one hand, position the new
separation pad in the slot of the
previous separation pad (A). With
the other hand, reach through the
input tray opening, and push the
spring-loaded base down (B).
6
Note
The tab on the right is larger to help you
position it correctly.
7
Snap both sides of the separation
pad firmly into place.
7
8
CAUTION
Make sure that the separation pad is
straight and that there is no space
between the separation pad and the
spring-loaded base. If the separation
pad is not straight or you see space on
one side, remove the separation pad,
make sure that the larger tab is on the
right, reinsert the separation pad, and
snap both sides into place.
8
EN
Reinsert the pickup roller, toner
cartridge, and input trays. Plug the
printer in to turn it back on.
Changing the printer separation pad 135
136 Chapter 9 Troubleshooting the printer
EN
10
Troubleshooting the
copier/scanner
This chapter provides information on the following subjects:
EN
●
Finding the solution
●
Improving copy/scan quality
●
Cleaning the copier/scanner
●
Clearing copier/scanner jams
●
Replacing the copier/scanner separation pad
●
Removing the copier/scanner
●
Closing the left side panel
137
Finding the solution
You can use this section to find the solution to common
copier/scanner problems.
Scanning problems
●
The scanner did nothing
●
No preview appeared on the screen
●
Scanned image is of poor quality
●
Part of the image did not scan or text is missing
●
The text cannot be edited
●
The scan takes too long
●
Error messages appear on the screen
Copying problems
●
No copy came out of the printer or the scanner did nothing
●
Copies are blank, missing images, or faded
138 Chapter 10 Troubleshooting the copier/scanner
EN
The scanner did nothing
Solution
Description
The scanner must be connected and the cable must be
Is the scanner correctly
connected and latched to the attached. See the Getting Started Guide for attachment
instructions. See Removing the copier/scanner for instructions
printer?
on removing the scanner.
CAUTION
To prevent damage, unplug the printer before checking the
copier/scanner connection.
Have you printed a
configuration page to verify
that the printer recognizes
the scanner?
To verify that the scanner is installed, print a configuration
page. To print a configuration page, press the Go button. In
the middle right of the page, there will be a block titled “Copy
Settings” if the copier/scanner is currently installed. If the
block is not there, unplug the printer and plug it back in. If that
does not work, make sure that the copier/scanner is properly
connected to the printer. See the Getting Started Guide
included with your copier/scanner for attachment instructions.
See Removing the copier/scanner for instructions on
removing the copier/scanner.
Did you send a print or copy If you sent a print or copy job before you tried to scan, wait
job before you tried to scan? until after the print or copy job is complete before scanning.
The job might still be in the queue. Check the light status on
the printer. See Printer light patterns for more information.
Is the parallel or USB cable
working and connected
correctly?
EN
The parallel or USB cable might be defective. Try the
following:
● Disconnect the parallel or USB cable on both ends and
reconnect it.
● Try printing a job that you know prints.
● If possible, attach the cable and printer to another
computer and print a job that you know prints.
● Try using a new IEEE-1284 compliant parallel cable or
USB-1f compliant cable. See Accessories and ordering
information.
● Contact the manufacturer of your computer about
changing parallel port settings to ECP (extended
capabilities port).
Finding the solution 139
Solution
Description
Do you have other devices
running on your computer?
The HP LaserJet 1220 Print•Copy•Scan might not share a
USB or parallel port. If you have a sound card, external hard
drive, or network switchbox connected to the same port as the
HP LaserJet 1220, the other device might be interfering. To
connect and use the HP LaserJet 1220, you must disconnect
the other device or you must use two ports on the computer.
You might need to add another interface card.
Hewlett-Packard strongly recommends an ECP parallel
interface card. See the documentation that came with your
computer for information about installing an additional parallel
interface card or resolving device conflicts.
140 Chapter 10 Troubleshooting the copier/scanner
EN
No preview appeared on the screen
Solution
Description
Are you currently copying or Wait for the copy or print job to complete before trying to scan.
printing?
Is the original loaded
correctly?
Make sure that the original is loaded correctly: narrow side
first, top forward in the scanner media input tray with the side
to be scanned facing up. See Loading originals in the
copier/scanner for more information.
The scanner must be connected and the cable must be
Is the scanner correctly
connected and latched to the attached. See the Getting Started Guide included with your
scanner for attachment instructions. See Removing the
printer?
copier/scanner for instructions on removing the
copier/scanner.
CAUTION
To prevent damage, unplug the printer before checking the
copier/scanner connection.
Is the wrong printer
selected?
EN
Make sure that the HP LaserJet 1200 is selected as the
current printer when you print.
Finding the solution 141
Scanned image is of poor quality
Solution
Description
Reprinted photographs, such as those in newspapers or
Is the original a second
generation photo or picture? magazines, are printed using tiny dots of ink that make an
interpretation of the original photograph, which dramatically
decreases the quality. Often, the ink dots form unwanted
patterns that, when scanned and reprinted or displayed, can
be detected. If the following suggestions do not solve your
problem, you might need to use a better quality version of the
original.
● To eliminate the patterns, try reducing the size of the
scanned image. See Enhancing the scanned image in
HP Document Manager for more information.
● Print the scanned image to see if the quality is better.
● Make sure that your resolution and color settings are
correct for the type of scan job that you are performing.
See Scanner resolution and color for more information.
Is the image quality better
when printed?
The image displayed on the screen is not always an accurate
representation of the quality of the scan.
● Try adjusting the settings on your computer monitor to
display more colors (or levels of gray). Typically, you make
this adjustment by selecting Display found in the Control
Panel. See the documentation that came with your
computer.
● Try adjusting the resolution and color settings in the
scanner software. See Scanner resolution and color for
more information.
Is the image skewed
(crooked)?
The original might have been loaded incorrectly. It is important
to use the media guides when you load the originals. See
Loading originals in the copier/scanner for more information.
See Improving copy/scan quality for more information.
Does the scanned image
have unwanted blots, lines,
vertical white stripes, or any
other defect?
Is the scanner dirty?
If the scanner is dirty, the image produced will not have
optimum clarity. See Cleaning the copier/scanner for
instructions.
142 Chapter 10 Troubleshooting the copier/scanner
EN
Solution
Description
Do graphics appear different The graphics settings might not be suitable for the type of
scan job that you are performing. Try changing the graphics
from the original?
settings. Access these settings through the printer properties
(driver). See Printer properties (driver) for more information.
EN
Finding the solution 143
Part of the image did not scan or text is
missing
Solution
Description
Was the original loaded
correctly?
Make sure that you loaded the original correctly. See Loading
originals in the copier/scanner for instructions.
Does the original have a
colored background?
Colored backgrounds can cause images in the foreground to
blend too much. Try adjusting the settings before you scan the
original or enhancing the image after you scan the original.
See Adjusting the contrast for instructions. Also see Scanner
resolution and color for more information.
Is the original longer than
762 mm (35 in.)?
The maximum scannable length is 762 mm (35 in.). If the
page exceeds the maximum length, the scanner stops.
CAUTION
Do not try to pull the original from the scanner; you might
damage the scanner or your original. See Clearing
copier/scanner jams for instructions.
Is the original too small?
The minimum size supported in the copier/scanner for the
HP LaserJet 1200 is 50.8 by 90 mm (2 by 3.5 in.). The original
might be jammed. See Clearing copier/scanner jams for
instructions.
Are you using HP LaserJet
Director?
Your default property settings for HP LaserJet Director might
be set to automatically perform a specific task other than the
one you are attempting. For example, you can set
HP LaserJet Director to automatically perform a scan to
e-mail. This means that your image does not show up on the
screen but is attached to an e-mail message as a file. See the
online help for instructions on changing the properties in
HP LaserJet Director. See Accessing the online help.
Is the paper size correct?
In Scan Settings, make sure that the input paper size is large
enough for the document that you are scanning.
Did you check for missing
text in selected regions?
Scan your document in page-by-page mode and make sure
that missing text is in a selected region.
144 Chapter 10 Troubleshooting the copier/scanner
EN
The text cannot be edited
Solution
Description
Have you specified either
HP LaserJet Director or
HP LaserJet Document
Manager to Edit text (OCR)?
Text remains as a single image until the Optical Character
Recognition (OCR) application converts the single image into
text that you can edit. See Editing scanned text (Optical
Character Recognition) for more information.
Is the correct word
processing application
linked with the OCR
application?
Your OCR application might be linked to a word processing
application that does not perform this task. See the HP online
help for more information about linking applications.
Does the original have text
that is tightly spaced?
The OCR application might not recognize text that is tightly
spaced. For example, if the text that the OCR application
converts has missing or combined characters, rn might
appear as m.
Is the original of poor
quality?
The accuracy of the OCR application depends on the quality,
size, and structure of the original and the quality of the scan
itself. Make sure that your original is of good quality.
Does the original have a
colored background?
Colored backgrounds can cause images in the foreground to
blend too much. Try adjusting the settings before you scan the
original or enhancing the image after you scan the original.
See Adjusting the contrast for instructions. Also see Scanner
resolution and color for more information.
EN
Finding the solution 145
The scan takes too long
Solution
Description
Do you have your resolution If you set the resolution and grayscale too high, the scan job
and grayscale set too high? takes longer and results in larger files. To obtain good results
when scanning or copying, it is important that you use the
correct resolution and grayscale settings for your job. See
Scanner resolution and color for more information.
Is your software set to scan
in color?
Your system defaults to color, which takes longer to scan even
if you are scanning a monochrome original. If you acquire an
image through TWAIN, you can change the settings to scan in
black and white. See Accessing the online help for more
information.
Did you send a print or copy If you sent a print or copy job before you tried to scan, the
job before you tried to scan? scan will start if the scanner is not busy. However, the printer
and scanner share memory, which means that the scan might
be slower.
Is your computer set for
bidirectional
communication?
See the documentation that came with your computer to
change the BIOS settings. The recommended bidirectional
setting is ECP.
146 Chapter 10 Troubleshooting the copier/scanner
EN
Error messages appear on the screen
Solution
Description
Unable to activate TWAIN
source
●
●
●
EN
If you are acquiring an image from another device, such
as a digital camera or another scanner, make sure that the
other device is TWAIN compliant. Non-TWAIN-compliant
devices do not work with the HP LaserJet 1220
Print•Copy•Scan software.
Make sure that you have connected the USB or parallel
cable to the correct port on the back of your computer. If
you have another port, try attaching the cable to the other
port. Make sure that you have an SPP-(bidirectional) or
ECP-compliant parallel port on your computer. An SPP
parallel port is the minimum; an ECP parallel port is
strongly recommended. See the documentation that came
with your computer for more information about your port.
Some devices might not share the parallel port with the
printer. If you have a sound card, external hard drive, or
network switchbox connected to the same USB or parallel
port as the HP LaserJet 1220, the other device might be
interfering. To connect and use the HP LaserJet 1220, you
must disconnect the other device or you must use two
ports on the computer. You might need to add another
parallel interface card. Hewlett-Packard strongly
recommends an ECP parallel interface card. See the
documentation that came with your computer for more
information about installing an additional parallel interface
card or resolving device conflicts.
Finding the solution 147
No copy came out of the printer or the
scanner did nothing
Solution
Description
Is media loaded in the input
tray?
Load media in the printer. See Loading media into the input
trays for more information.
Is the original loaded
correctly?
Make sure that the original is loaded correctly: narrow side
first, top down in the scanner input tray, and the side to be
scanned or copied facing up. See Loading originals in the
copier/scanner for more information.
Is the scanner correctly
connected and the cable
attached to the printer?
The scanner must be connected and the cable must be
attached. See the Getting Started Guide for attachment
instructions. See Removing the copier/scanner for instructions
on removing the scanner.
CAUTION
To prevent damage, unplug the printer before checking the
copier/scanner connection.
Is the wrong printer
selected?
In Copy Plus, make sure that the HP LaserJet 1220 is
selected in the Printer field as the current printer when you
print.
Have you printed a
configuration page to verify
that the printer recognizes
the scanner?
To verify that the scanner is installed, print a configuration
page. To print a configuration page, press the Go button. In
the right middle of the page, there will be a block titled “Copy
Settings” if the copier/scanner is installed correctly. If this
block is not there, unplug the printer and plug it back in. If that
does not work, make sure that the copier/scanner is properly
connected to the printer. See the Getting Started Guide
included with your copier/scanner for attachment instructions.
See Removing the copier/scanner for instructions on
removing the copier/scanner.
148 Chapter 10 Troubleshooting the copier/scanner
EN
Copies are blank, missing images, or faded
Solution
Description
Are you making a Quick
Copy when you should be
using HP LaserJet Copier?
The Quick Copy settings might not produce good results for
the type of copy job you are attempting. See Understanding
copying features for more information.
Is the protective tape still on Each new toner cartridge is packaged with protective plastic
tape. See Changing the toner cartridge to verify that the
the printer toner cartridge?
protective tape has been removed.
Is the toner cartridge low on
toner?
Copies are made using the printer. If the toner cartridge is low
on toner, the copies will be faded. You might be able to extend
the life of the toner cartridge slightly by redistributing the toner,
but make sure that you have another cartridge available to
install. See Redistributing toner for instructions.
Is the original of poor
quality?
The accuracy of the copy depends on the quality and size of
the original. Try adjusting the contrast with HP LaserJet
Copier. See Using HP LaserJet Copier for instructions. If your
original is too light, the copy might not be able to compensate,
even if you adjust the contrast.
Does the original have a
colored background?
Colored backgrounds might cause images in the foreground
to blend too much or the background to appear in a different
shade. Try using HP LaserJet Copier to adjust the settings
before copying or to enhance the image after it has been
copied. See Using HP LaserJet Copier for instructions. Also
see Scanner resolution and color for more information.
Is the original longer than
762 mm (35 in.)?
The maximum scannable length is 762 mm (35 in.). If the
page exceeds the maximum length, the copier/scanner stops.
CAUTION
Do not try to pull the original from the scanner; you might
damage the scanner or your original. See Clearing
copier/scanner jams for instructions.
Is the original too small?
EN
The minimum size supported in the HP LaserJet 1220
copier/scanner is 50.8 by 90 mm (2 by 3.5 in.). The original
might be jammed. See Clearing copier/scanner jams for
instructions.
Finding the solution 149
Improving copy/scan quality
This section provides information on the following topics:
●
Preventing problems
●
Identifying and correcting copy/scan defects
Preventing problems
The following are a few simple steps that you can take to improve
copy and scan quality:
●
Use quality originals.
●
Load the media correctly. If the media is loaded incorrectly, it
might skew, causing unclear images and problems with the
OCR application. See Loading originals in the copier/scanner
for instructions.
●
Open or close the straight-through output door on the
copier/scanner to accommodate the copy job. If you are
copying to standard weight media, use the output bin (door
closed). If you are copying to heavy media, use the
straight-through output path (door open).
●
Adjust the software settings according to how you plan to use
the copy or scanned page. See Enhancing the scanned
image in HP Document Manager and Scanner resolution and
color for more information.
●
If your copier/scanner frequently feeds more than one page
at a time, replace the copier/scanner separation pad.
Recurring feed problems indicate that the copier/separation
pad is worn. See Accessories and ordering information to
order a new copier/scanner separation pad. See Paper
handling problems for more information about replacing the
copier/scanner separation pad.
●
Use or make a carrier sheet to protect your originals.
150 Chapter 10 Troubleshooting the copier/scanner
EN
Identifying and correcting copy/scan
defects
Vertical white stripes
●
The media might not meet Hewlett-Packard’s media
specifications (for example, the media is too moist or too
rough). See Printer media specifications for more
information.
●
The toner might be low. See Redistributing toner for
instructions.
Blank pages
●
The original might have been loaded upside down. Load the
original with the narrow side forward and the side to be
scanned facing up. See Loading originals in the
copier/scanner for instructions.
●
The media might not meet Hewlett-Packard’s media
specifications (for example, the media is too moist or too
rough). See Printer media specifications for more
information.
●
The toner might be out. See Changing the toner cartridge for
instructions.
●
The tape might not have been removed from the toner
cartridge. See Changing the toner cartridge for instructions.
Too light or dark
●
Try adjusting the settings.
• HP LaserJet Copier: see Using HP LaserJet Copier for
more information.
• Quick Copy settings: see Using the Quick Copy feature for
more information.
• Make sure that you have the correct resolution and color
settings. See Scanner resolution and color for more
information.
●
EN
You might need to change the properties settings for the
associated function in HP LaserJet Director or HP Document
Manager. See Accessing the online help.
Improving copy/scan quality 151
Unwanted lines
●
Make sure that the priority input tray is in place.
●
Ink, glue, correction fluid, or an unwanted substance might
be on the scanner sensor. Try cleaning the copier/scanner.
See Cleaning the copier/scanner for instructions.
●
The photosensitive drum inside the toner cartridge has
probably been scratched. Install a new HP toner cartridge.
See Changing the toner cartridge for instructions.
Black dots or streaks
●
Ink, glue, correction fluid, or an unwanted substance might
be on the scanner sensor. Try cleaning the copier/scanner.
See Cleaning the copier/scanner for instructions.
Unclear text
●
Try adjusting the settings.
• HP LaserJet Copier: see Using HP LaserJet Copier for
more information.
• Quick Copy settings: see Using the Quick Copy feature for
more information.
• Make sure that you have the correct resolution and color
settings. See Scanner resolution and color for more
information.
●
You might need to change the properties settings for the
associated function in HP LaserJet Director or HP Document
Manager. See Accessing the online help.
Reduced size
●
The HP software settings might be set to reduce the scanned
image.
• See HP LaserJet Director Toolbox (Windows 9x, 2000,
Millennium, and NT 4.0) for more information about
changing the settings in HP LaserJet Director and
HP LaserJet Document Manager.
• See Using the Quick Copy feature for more information
about changing the settings for Quick Copies.
• See Using HP LaserJet Copier for more information about
changing the settings for HP LaserJet Copier.
152 Chapter 10 Troubleshooting the copier/scanner
EN
Toner scatter outline
EN
●
If large amounts of toner are scattered around the
characters, the media might be resisting the toner. (A small
amount of toner scatter is normal for laser printing.) Try a
different media type. See Printer media specifications for
more information.
●
Turn over the stack of media in the tray.
●
Use media designed for laser printers. See Printer media
specifications for more information.
Improving copy/scan quality 153
Paper handling problems
Paper handling problems
Problem
Solution
Paper jam
●
●
●
●
●
See Clearing copier/scanner jams for more information.
Make sure that you are scanning with media that meets
specifications. See Media for more information.
Make sure that you are scanning with media that is not
wrinkled, folded, or damaged.
Make sure that the scanner is clean. See Cleaning the
copier/scanner for instructions.
Use a carrier sheet. See Precautions for copying and
scanning for instructions.
Scan is skewed (crooked)
●
Adjust the media guides to the width of the media that you
are using and try rescanning. See Loading originals in the
copier/scanner for more information.
More than one sheet feeds
through the copier/scanner at
one time
●
The input tray might be too full. See Loading originals in
the copier/scanner for instructions.
Make sure that the original is not wrinkled, folded, or
damaged.
The copier separation pad might be worn. See Replacing
the copier/scanner separation pad for instructions.
●
●
Scanner does not pull media
from the media input tray
●
The sheet does not exit to the
correct path
Open or close the straight-through output door to reflect the
output path that you want to use. See Loading originals in the
copier/scanner for more information.
Print job is extremely slow
See The scan takes too long.
The pickup roller might be dirty or damaged. See
Cleaning the copier/scanner for instructions.
154 Chapter 10 Troubleshooting the copier/scanner
EN
Cleaning the copier/scanner
1
2
3
You might need to clean the
copier/scanner after scanning or copying
items that have ink that smudges or that
have excessive dirt or dust.
1
Unplug the printer to turn the power
off, and wait for the scanner to cool.
2
Open the scanner door.
3
Dampen a clean, cotton cloth with
isopropyl alcohol (pH7 or
neutral pH). With the damp cloth,
gently rub back and forth on the
white platen. Also, use the damp
cloth to gently rub the rollers.
WARNING!
Alcohol is flammable. Keep the alcohol
and cloth away from an open flame.
Allow the alcohol to dry completely
before you plug in the power cord.
4
4
Spray glass cleaner on another
piece of clean, cotton cloth, and
carefully clean the glass on the
image sensor.
WARNING!
Make sure that the scanner is completely
dry before you plug in the printer power
cord.
5
EN
5
Plug the printer in to turn it back on.
Cleaning the copier/scanner 155
Clearing copier/scanner jams
Occasionally, media becomes jammed during a scan or copy job.
Some of the causes include the following:
●
The input trays are loaded improperly. See Loading originals
in the copier/scanner for instructions.
●
The original is too small or too large to feed correctly through
the copier/scanner. See Supported media sizes and types for
more information.
●
The original exceeds the maximum page length. See
Supported media sizes and types for more information.
●
The media does not meet Hewlett-Packard specifications.
See Printer media specifications for more information.
An error message appears on your computer screen when a jam
occurs.
Note
When you add new originals, always remove the originals from the input
tray and straighten the stack of new originals.
156 Chapter 10 Troubleshooting the copier/scanner
EN
Clearing jams
1
2
1
Open the straight-through output
door, and press the door release
button to open the scanner door.
2
Find and grasp the original from the
straight-through output door or
copier/scanner door, whichever side
sticks out further.
3
Pull gently and steadily.
Note
When you add new originals, always
remove the originals from the input tray
and straighten the stack of new originals.
3
EN
Clearing copier/scanner jams 157
Replacing the copier/scanner separation pad
1
If your copier/scanner input tray feeds
more than one page at a time, you might
need to change the copier/scanner
separation pad. Recurring problems
indicate that the copier/scanner
separation pad is worn. See Accessories
and ordering information to order a new
copier/scanner separation pad.
1
To open the copier/scanner door,
press the release button.
2
Grasp the separation pad and mylar
sheet firmly between your thumb
and index finger, and pull them
straight up and out.
2
3
Note
You will feel resistance because the tabs
attach the black pad holder to the
copier/scanner. This is normal. The pad
holder is part of the replacement unit. It
is also released by your action.
3
Snap the new pad holder, with the
separation pad and mylar attached,
into position.
4
Close the copier/scanner door.
4
158 Chapter 10 Troubleshooting the copier/scanner
EN
Removing the copier/scanner
To remove the copier/scanner from the
printer, follow the instructions below:
1
2
CAUTION
If you remove the copier/scanner before
you unplug the printer, you might
damage your printer and scanner. You
must also unplug the printer before you
reinstall the copier/scanner on the
printer.
1
Turn off the power switch (220 v
models only) and unplug the printer.
2
Open and remove the left side panel.
3
Pull up on the scanner cable to
disconnect it from the printer.
4
Slide the copier/scanner up and
away from the printer.
Continued on next page.
3
4
EN
Removing the copier/scanner 159
5
5
Replace the left side panel. See
Closing the left side panel for
instructions.
6
Replace the copier/scanner access
panel.
6
160 Chapter 10 Troubleshooting the copier/scanner
EN
Closing the left side panel
To close the left side panel, attach it at the front of the printer first.
There are two hinges that hold the front of the panel in place.
Then swing the panel in until it clicks into place.
Note
EN
Make sure the left side panel is completely closed. If it is not, the toner
door will not close completely, the amber light will blink, and the printer
will not work.
Closing the left side panel 161
162 Chapter 10 Troubleshooting the copier/scanner
EN
11
Troubleshooting the
print server
This chapter provides information on the following subjects:
EN
●
Finding the solution
●
Understanding the print server’s light patterns
●
Using a print server configuration page
●
Understanding the print server configuration page
●
Verifying your hardware
163
Finding the solution
You can use this section to find the solution to common print
server problems.
To diagnose and correct problems associated with the
HP JetDirect 175X print server, you might need the following
items:
●
For Internet users, access Hewlett-Packard’s Web site for
troubleshooting HP JetDirect print servers:
www.hp.com/support/net_printing
Select your product type and number, and when displayed,
select Support Documents, and Troubleshooting.
●
An HP JetDirect configuration page. See Printing a
configuration page for instructions.
164 Chapter 11 Troubleshooting the print server
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HP JetDirect 175X configuration page
The following is an example of a typical HP JetDirect 175X
configuration page.
_______________ General Information _______________ ______________________ TCP/IP ___________________
Status:I/O Card Ready
Status:Ready
Model Number:J6035A
Hardware Address:080009123456
Host Name:paradiselj
Firmware Version:L.20.05
IP Address:192.168.40.133
Port Select:RJ45
Subnet Mask:255.255.248.0
Port Config:100TX HALF
Default Gateway:192.168.40.1
Manufacturing ID:40194019F090f_
Config By:DHCP/TFTP
Date Manufactured:05/2001
DHCP Server:192.168.40.1
SNMP Set Cmty Name:Specified
TFTP Server:192.168.5.113
Config File:
USB Port 1 * _______________________________
/export/client/stand/uxboot/jumbalaya.cfg
Device Name:LaserJet 1200
Domain Name:Not Specified
Manufacturer:Hewlett-Packard
DNS Server:192.168.40.2
Serial Number:US16SK0KD
WINS Server:1192.168.40.1
Mode:1284.4
Syslog Server:Not Specified
Idle Timeout:90 sec
______________ Network Statistics _________________ SLP:Enabled
Access List:Not Specified
Total Packets Received:12345678
Unicast Packets Received:15001
Web JetAdmin URL:
Not Specified
Bad Packets Received:40
Framing Errors Received:0
_____________________ IPX/SPX ____________________
Total Packets Transmitted:50114
Unsendable Packets:13
Status:Ready
Transmit Collisions:1003
Transmit Late Collisions:0
Node Name:NPI123456
Primary Frame Type:Auto Select
Network
Frame TypeRcvd
Unknown
EN_II2
0000C400
EN_802.231903
Unknown
EN_SNAP2
Unknown
EN_802.32
___________________ AppleTalk ____________________
Status:Ready
Name:HP LaserJet 1200 Series
Zone:Saturn Zone
Type:LaserWriter
Type:HP LaserJet 1200
Network Number:68521
Node Number:21
EN
Finding the solution 165
Understanding the print server’s light patterns
LED light patterns
LED
Behavior
Meaning
Status
Off
The print server is not receiving power.
Slow blink (green)
A fault occurred during the self-test or operation. The
server might be faulty. Contact HP.
Slow blink (amber)
A fault occurred during the self-test or operation.
On (green)
The print server is on and ready.
Fast blink (green)
The print server is processing the configuration page.
10 or 100 link Both off
USB
There is no network connection.
10 or 100 on (green)
A network connection is established at 10 Mb/s or
100 Mb/s.
Off
The USB is not operational.
On (green)
OK.
On (amber)
A hardware fault occurred (for example, the print
server might be drawing too much power).
Blink (green)
A software fault occurred for the HP JetDirect
firmware. There is a valid USB device and
connections, but the device is not supported. Make
sure that the attached device is a printer.
Blink (amber)
A hardware fault occurred (for example, a short-circuit
or a faulty cable).
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Using a print server configuration page
The information on the print server configuration page reveals
the status of your network and the HP JetDirect 175X print
server. If you can print a configuration page, your hardware is
working correctly.
Printing a print server configuration page
Press the Test button on the rear panel of the print server. If you
are not sure if the configuration page is in the process of printing,
check the power/status LED. If the page never appears on the
printer (or if it is unreadable), press and hold the Test button to
change the page description language (PDL). Then press the
Test button once to request the page. Repeat if necessary.
Understanding the print server configuration
page
The configuration page includes messages, network statistics,
and status. These messages include configuration information
and error messages for the HP JetDirect print server. You can
also view the HP JetDirect configuration page over the network
from a management utility (such as HP Web JetAdmin) or by
accessing the embedded Web server on the HP JetDirect print
server.
Status field error messages
The configuration page contains several Status fields for the print
server and the supported protocols. One or more error codes
and related error messages can be displayed in a Status field.
See Error messages for information about each error message.
EN
Using a print server configuration page 167
Page sections and messages
Section
Description
General HP JetDirect
information
Provides general print server status and identification
information.
USB port information
Provides the USB printer class descriptors for the device that
is connected to the port.
Network statistics
Provides the current values for various network parameters
that the print server monitors.
TCP/IP protocol information
Provides the current status and parameter values for the
TCP/IP network protocols.
IPX/SPX protocol information
Provides the current status and parameter values for the
IPX/SPX network protocols.
AppleTalk protocol information Provides the current status and parameter values for the
AppleTalk network protocols.
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General HP JetDirect information
Message
Description
Status
The current state of the print server:
I/O Card Ready: The print server has successfully connected
to the network and is waiting for data.
I/O Card Initializing: The print server is initializing the
network protocols. See the status line for each protocol on the
configuration page for more information.
I/O Card Not Ready: There is a problem with the print server
or its configuration.
Note
If the print server is not ready, an error code and message
appears. See Error messages.
Model Number
The HP JetDirect print server’s model number (for example,
J6035A).
Hardware Address
The 12-digit hexadecimal network hardware (MAC) address of
the print server that is installed in the printer or device. The
manufacturer assigns this address.
Firmware Version
The firmware revision number of the print server that is
currently installed in the printer. The format is X.NN.NN,
where X is a letter that depends on the HP JetDirect print
server model.
Port Select
The LAN port on the print server that has been detected for
use:
None: The print server is not connected to the network.
RJ-45: The RJ-45 network port is connected.
Port Config
The link configuration of the RJ-45 LAN port on the print
server:
10BASE-T HALF: 10 Mbps, half-duplex
10BASE-T FULL: 10 Mbps, full-duplex
100TX HALF: 100 Mbps, half-duplex
100TX FULL: 100 Mbps, full-duplex
Unknown: The print server is in an initialization state.
Disconnected: A network connection has not been detected.
Check the network cables.
EN
Understanding the print server configuration page 169
Message
Description
Auto Negotiation
Specifies if IEEE 802.3u Autonegotiation on the 10/100TX
port is enabled (on) or disabled (off):
On: The print server tries to automatically configure itself onto
the network at the proper speed (10 or 100 Mbps) and mode
(half or full duplex).
Manufacturing ID
The manufacturing identification code for use by HP Customer
Care personnel.
Date Manufactured
The date that the HP JetDirect print server was manufactured.
SNMP Set Cmty Name
Specifies if an SNMP set community name has been
configured on the print server. An SNMP set community name
is a password for write access to SNMP control functions
(SNMP SetRequests) on the print server.
Not Specified: An SNMP set community name has not been
configured.
Specified: An SNMP set community has been configured.
Port 1 *
Heads the section for the USB printer class descriptor
information supplied by the printer’s manufacturer. The
number and asterisk, 1 *, means that the configuration and
diagnostic pages are printed on the printer attached to this
print server port 1. See USB port information for more
information.
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USB port information
Message
Description
Device Name
The name of the attached USB printing device. The
manufacturer supplies this name.
Manufacturer
The manufacturer of the attached printing device.
Serial Number
The serial number of the attached printing device.
Mode
The USB communication mode:
Bidirectional: Two-way printer communication – Sends print
data to the printer and returns status information from the
printer.
MLC: HP-proprietary protocol for Multiple Logical Channels –
A mode for printers and multi-function devices (such as the
HP LaserJet 1200) that allows multiple channels of
simultaneous print, scan, and status communication.
1284.4: IEEE-standard protocol – A mode for printers and
multi-function devices, such as the HP LaserJet 1200, that
allows multiple channels of simultaneous print, scan, and
status communication.
Unidirectional: One-way print communication from computer
to printer.
Disconnected: A printer connection has not been detected.
Check the printer and cable.
EN
Understanding the print server configuration page 171
Network statistics
Message
Description
Total Packets Received
The total number of frames (packets) that the print server
received without error. This includes broadcasts, multicast
packets, and packets specifically addressed to the print
server. This number does not include packets specifically
addressed to other nodes.
Unicast Packets Received
The number of frames specifically addressed to the print
server. This does not include broadcasts or multicasts.
Bad Packets Received
The total number of frames (packets) that the print server
received with errors.
Framing Errors Received
The maximum CRC (Cyclic Redundancy Check) errors and
framing errors. CRC errors are frames received with CRC
errors. Framing errors are frames received with alignment
errors. A large number of framing errors might indicate a
cabling problem with your network.
Total Packets Transmitted
The total number of frames (packets) transmitted without
error.
Unsendable Packets
The total number of frames (packets) that were not
successfully transmitted because of errors.
Transmit Collisions
The number of frames (packets) that were not transmitted
because of repeated collisions.
Transmit Late Collisions
Total number of frames (packets) that were not transmitted
because a late collision occurred. A large number might
indicate a cabling problem on the network.
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TCP/IP protocol information
Message
Description
Status
The current TCP status:
Ready: The print server is waiting for data over TCP/IP.
Disabled: TCP/IP was manually disabled.
Initializing: The print server is searching for the BOOTP
server or trying to get the configuration file through TFTP. An
additional status message might also display.
Note
If the print server is not ready, an error code and message
displays.
Host Name
The host name configured on the print server. The host name
might be truncated.
Not Specified: No host name was specified in a BOOTP
response or TFTP configuration file.
NPIxxxxxx: The default name is NPIxxxxxx, where xxxxxx is
the last six digits of the LAN hardware (MAC) address.
IP Address
The Internet Protocol (IP) address assigned to the print
server. This is a required entry for its operation on a TCP/IP
network. During initialization, a temporary value of 0.0.0.0
displays. After two minutes, a default IP address of
192.0.0.192 is assigned, which might not be a valid IP
address for your network.
Not Specified: An IP address is not assigned or the value is
zero.
Subnet Mask
The IP subnet mask configured on the print server. During
initialization, a temporary value of 0.0.0.0 displays. Depending
on the configuration parameters, the print server might
automatically assign a usable default value.
Not Specified: A subnet mask is not configured.
Default Gateway
The IP address of the gateway used when sending packets off
of the local network. You can only configure one default
gateway. During initialization, a temporary value of 0.0.0.0
displays. If an IP address is not provided, the print server’s IP
address is used.
Not Specified: A default gateway is not configured.
EN
Understanding the print server configuration page 173
Message
Description
Config By
Specifies how the print server obtained its IP configuration:
BOOTP: Automatic configuration via a BOOTP server.
BOOTP/TFTP: Automatic configuration via a BOOTP server
and TFTP configuration file.
DHCP: Automatic configuration via a DHCP server.
DHCP/TFTP: Automatic configuration via a DHCP server and
TFTP configuration file.
RARP: Automatic configuration via the Reverse Address
Resolution Protocol.
User Specified: Manual configuration via Telnet, the printer’s
control panel, HP Web JetAdmin, an embedded Web server,
or another method.
Default IP: The default IP address was assigned. This
address might not be a valid address for your network.
Not Configured: The print server was not configured with IP
parameters. Make sure that TCP/IP is enabled, or check for
an error status.
BOOTP Server
or
DHCP Server
or
RARP Server
This message displays if BOOTP, DHCP, or RARP is used for
TCP/IP configuration. This message specifies the IP address
of the system that responds to the print server’s request for
automatic TCP/IP configuration over the network.
Not Specified: The configuration server’s IP address could
not be determined or was set to zero in the response packet.
BOOTP/DHCP Server
This message displays during initialization while the print
server attempts to obtain its TCP/IP configuration from a
BOOTP or DHCP server. The temporary address of 0.0.0.0
displays.
Not Specified: The configuration server’s IP address could
not be determined or was set to zero in the response packet.
TFTP Server
The IP address of the system where the TFTP configuration
file is located. During initialization, the temporary address of
0.0.0.0 displays.
Not Specified: A TFTP server has not been set.
Config File
The name of the print server’s configuration file. The file
pathname might be truncated to fit on two lines.
Not Specified: A file was not specified in the BOOTP reply
from the host.
174 Chapter 11 Troubleshooting the print server
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Message
Description
Domain Name
The Domain Name System (DNS) name of the domain where
the print server resides (for example, support.company.com).
It is not the fully qualified DNS name because the host printer
name is not included (for example,
printer1.support.company.com).
Not Specified: A domain name has not been configured on
the print server.
DNS Server
The IP address of the Domain Name System (DNS) server.
Not Specified: A DNS server’s IP address has not been
configured on the print server.
WINS Server
The IP address of the Windows Internet Name Service
(WINS) server.
Not Specified: A WINS server’s IP address has not been
configured on the print server.
Syslog Server
The IP address of the syslog server configured on the print
server.
Not Specified: A syslog server has not been configured.
Idle Timeout
The timeout value, expressed in seconds, after which the print
server closes an idle TCP print data connection. Acceptable
values are integers between 0 and 3600 seconds. A value of
zero turns the timeout mechanism off. The default is 90
seconds.
SLP
Specifies if the print server sends Service Location Protocol
(SLP) packets used by system applications for automated
installation.
Enabled: The print server sends SLP packets.
Disabled: The print server does not send SLP packets.
Access List
Specifies if a host access control list is configured on the print
server. A host access control list specifies the IP address of
individual systems, or IP network of systems, that are allowed
access to the print server and device.
Specified: A host access list is configured on the print server.
Not Specified: A host access list is not configured on the
print server. All systems are allowed access.
EN
Understanding the print server configuration page 175
Message
Description
Web JetAdmin URL
If HP Web JetAdmin finds the print server on the network, the
URL of the host system used for HP Web JetAdmin services
displays. The URL is limited to two lines and might be
truncated.
Not Specified: The URL of the HP Web JetAdmin host
system could not be identified or is not configured.
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IPX/SPX protocol information
Message
Description
Status
The current IPX/SPX protocol status:
Ready: The print server is waiting for data over IPX/SPX.
Disabled: IPX/SPX was manually disabled.
Initializing: The print server is registering the node address
or name. An additional status message might also display.
Note
If the print server is not ready, an error code and message
displays.
Node Name
The print server’s IPX/SPX name. The default name is
NPIXXXXXX, where XXXXXX is the last six digits of the LAN
hardware (MAC) address.
Primary Frame Type
The frame type selection on the print server:
Auto Select: The print server automatically senses and limits
the frame type to the first one detected.
EN_802.3: The print server limits the frame type to IPX over
IEEE 802.3 frames. All others frames are counted and
discarded.
EN_II: The print server limits the frame type to IPX over
Ethernet frames. All others frames are counted and
discarded.
EN_802.2: The print server limits the frame type to IPX over
IEEE 802.2 with IEEE 802.3 frames. All others frames are
counted and discarded.
EN_SNAP: The print server limits the frame type to IPX over
SNAP with IEEE 802.3 frames. All others frames are counted
and discarded.
EN
Understanding the print server configuration page 177
Message
Description
Network
XXXXXX
XXXXXX
XXXXXX
XXXXXX
The first column, Network, specifies the network number
associated with a protocol frame type used for communication
between a server and the print server.
Unknown: The print server is still trying to determine which
network number to use.
Frame Type
XXXXX
XXXXX
XXXXX
XXXXX
The second column, Frame Type, specifies the frame type
used with the associated network number: EN_II, EN_802.2,
EN_SNAP, and EN_802.3.
Unless you have manually configured a specific frame type,
the print server automatically determines the protocol frame
type by listening to the network data being transferred over
the network.
Disabled: A specific frame type for that network has been
manually configured.
RCVD
XXXXX
XXXXX
XXXXX
XXXXX
The third column, RCVD, specifies how many packets have
been received for each frame type.
178 Chapter 11 Troubleshooting the print server
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AppleTalk protocol information
Message
Description
Status
The current AppleTalk configuration status:
Ready: The print server is waiting for data.
Disabled: AppleTalk was manually disabled.
Initializing: The print server is registering the node address
or name. An additional status message might also display.
Note
If the print server is not ready, an error code and message
displays.
Name
The name of the printer on the AppleTalk network. A number
after the name means that there are multiple devices with this
name, and this is the Nth instance of the name.
Zone
The name of the AppleTalk network zone where the printer is
located.
Type
The type of the printer being advertised on the network. Two
types can be displayed.
Network Number
The AppleTalk Network Number where the print server is
currently operating.
Node Number
The AppleTalk Node Number that the print server chose for
itself as part of its initialization sequence.
Note
The AppleTalk phase 2 (P2) parameter is preconfigured on
the print server.
EN
Understanding the print server configuration page 179
Error messages
Error Code and Message
Description
02 LAN ERROR –
INTERNAL LOOPBACK
During a self-test, the print server detected an internal
loopback test error. The print server might be faulty. If the error
persists, replace the print server.
03 LAN ERROR –
EXTERNAL LOOPBACK
The print server is incorrectly connected to your network or it
is defective. Make sure that your print server is correctly
attached to your network. In addition, check the cabling and
connectors.
07 LAN ERROR –
CONTROLLER CHIP
Check the network connections. If the connections are intact,
run the power-on self-test: turn the printer off and back on. If
the error persists, replace the print server.
08 LAN ERROR – INFINITE
DEFERRAL
There is a network congestion problem.
Note
If the print server is not connected to the network, this error
cannot occur.
09
LAN ERROR – BABBLE
Check the network connections. If the connections are intact,
run the power-on self-test: turn the printer off and back on. If
the error persists, replace the print server.
0A
LAN ERROR – NO SQE
Check the network connections. If the connections are intact,
run the power-on self-test: turn the printer off and back on. If
the error persists, replace the print server.
0C LAN ERROR –
RECEIVER OFF
There might be a problem with your network cabling or the
print server. Check the cabling and connectors on your
Ethernet network. If you cannot find a problem with your
network cabling, run the power-on self-test: remove and
re-attach the power module connector on the print server. If
the error persists, there is a problem with the print server.
180 Chapter 11 Troubleshooting the print server
EN
Error Code and Message
Description
0D LAN ERROR –
TRANSMITTER OFF
There might be a problem with your network cabling or the
print server. Check the cabling and connectors on your
Ethernet network. If you cannot find a problem with your
network cabling, run the power-on self-test: remove and
re-attach the power module connector on the print server. If
the error persists, there is a problem with the print server.
0E LAN ERROR – LOSS OF Check the network connections. If the connections are intact,
CARRIER
run the power-on self-test: remove and re-attach the power
module connector on the print server. If the error persists,
replace the print server.
10 LAN ERROR –
UNDERFLOW
There might be a problem with your network cabling or the
print server. Check the cabling and connectors on your
network. If you cannot find a problem with your network
cabling, run the power-on self-test: remove and re-attach the
power module connector on the print server. If the error
persists, there is a problem with the print server.
11 LAN ERROR – RETRY
FAULTS
There is a problem with your network cabling or external
network configuration. Make sure that the hub or switch port is
operating.
12 LAN ERROR –
NO LINKBEAT
With a 10Base-T or 100Base-TX port connected, Link Beat is
not sensed. Check the network cable, and make sure that the
concentrator or hub is providing Link Beat.
13 NETWORK RECONFIG – To enable the new configuration values, reset the print server
MUST REBOOT
or turn the print server off and back on.
28
OUT OF BUFFERS
The print server could not allocate a buffer from its internal
memory. This means that all of the buffers are busy, which
might be a result of heavy broadcast traffic or large amounts
of network traffic directed to the print server.
40 ARP DUPLICATE IP
ADDRESS
The ARP layer detected another node on the network using
the same IP address as the print server. Extended error
information below this message shows the hardware address
of the other node.
41
The print server cannot read the contents of its NOVRAM.
EN
NOVRAM ERROR
Understanding the print server configuration page 181
Error Code and Message
Description
42
INVALID IP ADDRESS
The IP address specified for the print server (through BOOTP)
is an invalid IP address for specifying a single node. Check
your Bootptab file for the proper entries.
43
INVALID SUBNET MASK The IP subnet mask specified for the print server (through
BOOTP) is an invalid subnet mask. Check your Bootptab file
for the proper entries.
44 INVALID GATEWAY
ADDRESS
The default gateway IP address specified for the print server
(through BOOTP) is an invalid IP address for specifying a
single node. Check your Bootptab file for the proper entries.
45 INVALID SYSLOG
ADDRESS
The syslog server IP address specified for the print server
(through BOOTP) is an invalid IP address for specifying a
single node. Check your Bootptab file for the proper entries.
46 INVALID SERVER
ADDRESS
The TFTP server IP address specified for the print server
(through BOOTP) is an invalid IP address for specifying a
single node. Check your Bootptab file for the proper entries.
47 INVALID TRAP DEST
ADDRESS
One of the SNMP trap (Trap PDU) destination IP addresses
specified for the print server (through TFTP) is an invalid IP
address for specifying a single node. Check your TFTP
configuration file.
48 CF ERR – FILE
INCOMPLETE
The TFTP configuration file contained an incomplete last line
that did not end in a new line character.
49 CF ERR – LINE TOO
LONG
A line being processed in the TFTP configuration file was
longer than the print server could accept.
4A CF ERR – UNKNOWN
KEYWORD
A TFTP configuration file line contained an unknown keyword.
4B CF ERR – MISSING
PARAMETER
A line in the TFTP configuration file was missing a required
parameter.
4C CF ERR – INVALID
PARAMETER
One of the parameters on a line in the TFTP configuration file
contained an invalid value.
182 Chapter 11 Troubleshooting the print server
EN
Error Code and Message
Description
4D CF ERR – ACCESS LIST The TFTP configuration file specified too many access list
EXCEEDED
entries using the “allow:” keyword.
4E CF ERR – TRAP LIST
EXCEEDED
The TFTP configuration file specified too many trap
destination list entries using the “trap-destination:” keyword.
4F
TFTP REMOTE ERROR
The TFTP transfer of the configuration file from the host to the
print server failed with the remote host sending a TFTP
ERROR packet to the print server.
50
TFTP LOCAL ERROR
The TFTP transfer of the configuration file from the host to the
print server failed with the local print server encountering
some form of inactivity timeout or excessive retransmissions
situation.
51 TFTP RETRIES
EXCEEDED
The overall retrying of the TFTP transfer of the configuration
file from the host to the print server has exceeded a retry limit.
52 BAD BOOTP/DHCP
REPLY
An error was detected in the BOOTP or DHCP reply that the
print server received. The reply either had insufficient data in
the UDP datagram to contain the minimum BOOTP/DHCP
header of 236 bytes, an operation field that was not
BOOTPREPLY(0X02), a header field that did not match the
print servers hardware address, or a UDP source port that
was not the BOOTP/DHCP server port (67/udp).
53
The tag size in a vendor-specific field in the BOOTP reply is
either 0 or greater than the remaining number of unprocessed
bytes in the vendor-specified area.
BAD BOOTP TAG SIZE
54 BOOTP/RARP IN
PROGRESS
The print server is currently in the process of obtaining its
basic IP configuration information through BOOTP/RARP.
55 BOOTP/DHCP IN
PROGRESS
The print server is currently in the process of obtaining its
basic IP configuration information through BOOTP/DHCP and
has not detected any errors.
56
The print server received a negative acknowledgement
message from the DHCP server in response to a configuration
request.
EN
DHCP NAK
Understanding the print server configuration page 183
Error Code and Message
Description
57 UNABLE TO CONNECT
DHCP SVR
The print server received IP parameters from a DHCP server,
but communication with the DHCP server has been lost.
Check the status of the DHCP server.
If you assigned an infinite lease, the print server uses the IP
address of the most recent DHCP server used, but operation
might be degraded until a DHCP server responds.
58 POSTSCRIPT MODE
NOT SELECTED
The printer does not support AppleTalk or AppleTalk
extensions.
59 INCOMPLETE F/W –
MUST DOWNLOAD
Currently downloading firmware to the print server, or the
download did not complete properly.
5A TURN PRINTER
OFF / ON
The firmware download is complete. Turn the print server off
and back on.
83 DISCONNECTING FROM The server has been shut down because of a configuration
SERVER
change or reset request. This message automatically clears
after a few seconds unless the printer is offline, in an error
state, or servicing another I/O port or another network
protocol.
184 Chapter 11 Troubleshooting the print server
EN
Verifying your hardware
Your print server might not work if the printer, print server, or
connections are not functioning properly.
The printer
You can print a printer configuration page to verify that the printer
is printing correctly. See Printing a configuration page for
instructions. See Troubleshooting the printer for more
information about interpreting the printer configuration page and
diagnosing and correcting printer problems.
The print server
EN
●
Attach the printer to the HP JetDirect 175X and attach the
HP JetDirect 175X to the network.
●
Press the print server Test button to print a configuration
page. See Using a print server configuration page for more
information.
●
Review the page for status and error messages. Verify that
network and HP JetDirect settings are correct for your
network. See Using a print server configuration page for
more information.
Verifying your hardware 185
Verify printing when attached to a
computer
CAUTION
Hewlett-Packard recommends that only network administrators
troubleshoot configurations problems with the HP JetDirect print
server.
●
Use a USB cable to temporarily attach the printer to a
computer locally, instead of to the print server.
●
Print a file to the printer while it is attached directly to your
computer.
●
If the file does not print, try a different USB cable that you
know works properly.
●
If the file still does not print, you might have a problem with
the printer driver.
Verify scanning over the network
If the print server allows you to print, but not scan over the
network, try the following solutions:
●
Change the configuration to peer-to-peer.
●
Use the embedded Web server’s scanning features instead
of the software that the printer installs on each client.
●
The USB link might be unidirectional rather than
multichannel.
186 Chapter 11 Troubleshooting the print server
EN
12
Service and support
This chapter provides information on the following topics:
EN
●
Availability
●
Hardware service
●
Extended warranty
●
Guidelines for repacking the printer
●
Service information form
●
Hewlett-Packard Support
●
Worldwide country/region sales and service offices
187
Availability
Hewlett-Packard provides a variety of service and support
options around the world. The availability of these programs
varies depending upon your location.
Hardware service
If your hardware fails during the warranty period,
Hewlett-Packard offers the following support options:
●
Hewlett-Packard repair services: Hewlett-Packard will
arrange to pick up the unit, repair it, and return it to you within
5 to 10 days, depending on your location.
●
Hewlett-Packard authorized service provider: You can
return the unit to a local authorized service dealer.
Extended warranty
HP SupportPack provides coverage for the HP product and all
HP-supplied internal components. The hardware maintenance
covers a one-to-five year period from date of the HP product
purchase. The HP SupportPack can provide Express Exchange
or onsite service. The customer must purchase HP SupportPack
within 90 days of the HP product purchase. Get more support
information from the following HP Web site:
http://www.hp.com/peripherals2/care_netlj/index.html
or contact the Customer Care Service and Support group; see
Hewlett-Packard Support for the appropriate phone numbers and
information.
188 Chapter 12 Service and support
EN
Guidelines for repacking the printer
Use the following guidelines when repacking the printer:
CAUTION
CAUTION
EN
●
If possible, include print samples and 5 to 10 sheets of paper
or other media that did not print correctly.
●
Remove and keep any DIMMs (memory) installed in the
printer. See Removing a DIMM for instructions.
Static electricity can damage DIMMs. When handling DIMMs, either
wear a grounded antistatic wrist strap or frequently touch the surface
of the DIMMs’ antistatic package before touching bare metal on the
printer.
●
Remove the scanner. See Removing the copier/scanner for
instructions.
●
Remove and keep any cables, trays, and optional
accessories installed in the printer.
●
Remove and keep the toner cartridge.
To prevent damage to the toner cartridge, store the toner cartridge in
its original packing material or store it so that it is not exposed to light.
●
If possible, use the original shipping container and packing
material. Shipping damage as a result of inadequate packing
is your responsibility. If you have already disposed of the
printer’s packing material, contact a local mailing service for
information on repacking the printer.
●
Include a completed copy of the service information form.
See Service information form.
●
Hewlett-Packard recommends that you insure the equipment
for shipment.
Guidelines for repacking the printer 189
Service information form
Service information form
Who is returning the equipment?
Date:
Person to contact:
Phone:
Alternate contact:
Phone:
Return shipping address:
Special shipping instructions:
What is being sent?
Model number:
Serial number:
Please attach any relevant printouts when returning equipment. Do not ship accessories that are not
required to complete the repair (for example, media trays, manuals, and cleaning supplies)
What needs to be done?
1. Describe the conditions of the failure (What was the failure? What were you doing when the failure
occurred? What software were you running? Can you make the failure reoccur?)
2. If the failure is intermittent, how much time elapses between failures?
3. Is the unit connected to any of the following? (Please provide manufacturer and model numbers.)
Personal Computer:
Modem:
Network:
4. Additional comments:
190 Chapter 12 Service and support
EN
Hewlett-Packard Support
Thank you for your purchase. Along with your product, you
receive a variety of support services from Hewlett-Packard and
our support partners that are designed to give you the results you
need, quickly and professionally.
Please have the model number, serial number, date of purchase,
and description of the problem ready for your Hewlett-Packard
Support representative.
The following support information is available:
●
Customer Support and product repair assistance (U.S. and
Canada)
●
European Customer Support Center
●
In-country/region support numbers
●
Obtaining software utilities and electronic information
●
Hewlett-Packard direct ordering for accessories or supplies
●
Hewlett-Packard Support Assistant compact disc
●
Hewlett-Packard service information
●
Hewlett-Packard SupportPack
●
HP FIRST
Customer Support and product repair
assistance (U.S. and Canada)
During the warranty period, you can call 1-208-323-2551 Monday
through Friday from 6 am to 10 pm and Saturday from 9 am to 4
pm (Mountain Time) free of charge. However, your standard
long-distance phone charges still apply. Have your system
nearby and your serial number ready when calling.
Post-warranty telephone assistance is available to answer your
product questions. Call 1-900-555-1500 ($2.50* per minute,
maximum charge of $25.00 per call, U.S. only) or call
1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and
Canada) Monday through Friday from 6 am to 10 pm and
Saturday from 9 am to 4 pm (Mountain Time).
* Prices subject to change.
EN
Hewlett-Packard Support 191
European Customer Support Center
language and in-country options available
Open Monday through Friday 8:30 to 18:00 CET
Hewlett-Packard provides a free telephone support service
during the warranty period. By calling a telephone number listed
below, you will be connected to a responsive team waiting to help
you. If you require support after your warranty has expired, you
can receive support for a fee through the same telephone
number. The fee is charged on a per-incident basis. When calling
Hewlett-Packard, have the following information ready: product
name and serial number, date of purchase, and description of the
problem.
English
Ireland:
U.K.:
International:
(353) (1) 662-5525
(44) (171) 512-5202
(44) (171) 512-5202
Belgium:
Netherlands:
(32) (0) 2 626-8806
(31) (20) 606-8751
France:
Belgium:
Switzerland:
(33) (01) 43-62-3434
(32) (0) 2 626-8807
(41) (84) 880-1111
Germany:
Austria:
(49) (180) 525-8143
(43) (0) 0810 006-080
Norway:
(47) 2211-6299
Denmark:
(45) 3929-4099
Finland:
(358) 0203-47288
Sweden:
(46) (8) 619-2170
Italy:
(39) (2) 264-10350
Spain:
(34) (90) 232-1123
Portugal:
(351) 21 317-6333
Dutch
French
German
Norwegian
Danish
Finnish
Swedish
Italian
Spanish
Portuguese
192 Chapter 12 Service and support
EN
In-country/region support numbers
If you require support after your warranty has expired, additional
product repair services, or if your country/region is not listed
below, see Worldwide country/region sales and service offices.
Argentina
(5411) 4778-8380
Australia
(61) (3) 8877-8000
Brazil
(011) 829-6612
Canada
(1) (800) 387-3867
Chile
800-360999
China
(86) (10) 6564-5959
Czech Republic
(42) (2) 61307310
Greece
(30) (0) 619-6411
Hong Kong SAR
800-96-7729
Hungary
(365) (0) 1 382-1111
India
(91) (11) 682-6035
Indonesia
(62) (21) 350-3408
Israel
(972) (9) 9 52 48 48
Japan
(81) (3) 5346 1891
Korea
(82) (2) 3270-0805
Korea (outside Seoul)
(080) 999-0700
Malaysia
(60) (3) 295-2566
Malaysia (Penang)
1 300 88 00 28
Mexico
800 427-6684
New Zealand
(64) (9) 356-6640 or
0800 445-543 (toll free)
EN
Philippines
(63) (2) 867-3551
Poland
(48) (22) 519-0600
Portugal
(351) (1) 301-7330
Russia (Moscow)
(7) (095) 797-3520
Russia (St. Petersburg)
7-812 346 7997
Singapore
(65) 272-5300
South Africa (inside RSA)
086 000 1030
Hewlett-Packard Support 193
South Africa (outside RSA)
27-11 258 9301
Taiwan
(886) (02) 2717-0055
Thailand
66 (2) 661-4000
Turkey
(90) (212) 221 6969
Ukraine
7 (380-44) 490-3520
United Arab Emirates
971-4-8839292
Vietnam
84 (8) 823-4530
194 Chapter 12 Service and support
EN
Online services
For 24-hour access to information over your modem, we suggest
the following services.
World Wide Web URL
You can obtain printer drivers, updated HP printer software, and
product and support information from the following URLs:
in the U.S.
http://www.hp.com/support/lj1200
in Europe
http://www2.hp.com
You can obtain printer drivers from the following sites:
in Korea
http://www.hp.co.kr
in Taiwan
http://www.hp.com.tw
or the local driver Web site http://www.dds.com.tw
America Online
America Online/Bertelsmann is available in the U.S., France,
Germany, and U.K. Printer drivers, updated HP printer software,
and support documentation to help answer your questions about
which Hewlett-Packard products are available. Use Keyword HP
to start your tour or call 1-800-827-6364 and use preferred
customer #1118 to subscribe. In Europe, call the following
numbers:
Austria
0222 58 58 485
France
++353 1 704 90 00
Germany
0180 531 31 64
Switzerland
0848 80 10 11
United Kingdom
0800 279 1234
CompuServetm
Printer drivers, updated HP printer software, and interactive
sharing of technical information with other members are available
on CompuServe’s “HP User’s forums” (GO HP), or call
1-800-524-3388 and ask for representative #51 to subscribe.
(CompuServe is also available in the U.K., France, Belgium,
Switzerland, Germany, and Austria.)
EN
Hewlett-Packard Support 195
Obtaining software utilities and electronic
information
You can obtain printer drivers from the following locations.
U.S. and Canada
Phone:
(805) 257-5565
Mail:
Hewlett-Packard Co.
P.O. Box 1754
Greeley, CO 80632
U.S.A.
Fax:
(805) 257-6866
Asia-Pacific countries/regions
For Hong Kong SAR, Indonesia, Philippines, Malaysia, or
Singapore, contact Fulfill Plus at (65) 740-4477. For Korea, call
(82) (2) 3270-0805 or (82) (2) 3270-0893.
Australia, New Zealand, and India
For Australia and New Zealand, call (61) (2) 565-6099. For India,
call (91) (11) 682-6035.
Europe
In the U.K., call (44) (142) 986-5511. For Ireland and outside of
the U.K., call (44) (142) 986-5511.
Hewlett-Packard direct ordering for
accessories or supplies
In the U.S., call 1-800-538-8787. In Canada, call
1-800-387-3154.
196 Chapter 12 Service and support
EN
Hewlett-Packard Support Assistant
compact disc
This support tool offers a comprehensive online information
system designed to provide technical and product information
about HP products. To subscribe to this quarterly service in the
U.S. or Canada, call 1-800-457-1762. In Hong Kong SAR,
Indonesia, Malaysia, and Singapore, call Fulfill Plus at
(65) 740-4477.
Hewlett-Packard service information
To find an HP-Authorized Service Provider, call 1-800-243-9816
(U.S.) or 1-800-387-3867 (Canada).
Hewlett-Packard SupportPack
Call 1-800-835-4747 (U.S. only).
All other locations, contact your authorized dealer.
Or use our Web site:
http://www.hp.com/peripherals2/care_netlj/index.html
HP FIRST
HP FIRST fax will deliver detailed troubleshooting information
about common software and troubleshooting tips for your HP
product. You can call from any touch tone phone and request up
to three documents per call. These documents will be sent to the
fax of your choice.
EN
Australia
(61) (0) 3 9272 2627
Austria
0660-8128
Belgium (Dutch)
0800 1 1906
Belgium (French)
0800 1 7043
Canada
1-800-333-1917
China
+86 (0) 10 6505 5280
Denmark
800-10453
English (outside of U.K.)
+31 20 681 5792
Finland
800-13134
Hewlett-Packard Support 197
France
0800-905900
Germany
0130-810061
Hong Kong SAR
(852) 2506-2422
Hungary
(36) (1) 252-4647
India
+91 (0) 11 682 6031
Indonesia
+62 (0) 21 352 2044
Italy
1678-59020
Korea
+82 (0) 02 769 0543
Malaysia
+60 (0) 3 298 2478
Netherlands
0800-0222420
New Zealand
+64 (0) 09 356 6642
Norway
800-11319
Portugal
05 05 313342
Philippines
+65 275 7251
Singapore
+65 275 7251
Spain
900-993123
Sweden
020-79-5743
Switzerland (German)
0800-551527
Switzerland (French)
0800-551526
Taiwan
(886) (2) 719-5589
Thailand
+66 (0) 2 661 3511
United Kingdom
0800-960271
198 Chapter 12 Service and support
EN
Worldwide country/region sales and service
offices
Before calling a Hewlett-Packard Sales and Service office, make
sure that you contact the appropriate Customer Support Center
number listed in Hewlett-Packard Support. Do not return
products to the following offices.
Argentina
Hewlett-Packard Argentina S.A.
Montañeses 2140/50/60
1428 Buenos Aires
Phone: (54) (1) 787-7100
Fax: (54) (1) 787-7213
Australia
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, VIC 3130
Phone: (61) (3) 272-2895
Fax: (61) (3) 898-7831
Hardware Repair Center:
Phone: (61) (3) 272-8000
Extended Warranty Support:
Phone: (61) (3) 272-2577
Customer Information Center:
Phone: (61) (3) 272-8000
Austria
Hewlett-Packard GmbH
Lieblgasse 1
A-1222 Vienna
Phone: (43) (1) 25000-555
Fax: (43) (1) 25000-500
Belgium
Hewlett-Packard Belgium S.A. NV
Boulevard de la Woluwe-Woluwedal
100-102
B-1200 Brussels
Phone: (32) (2) 778-31-11
Fax: (32) (2) 763-06-13
EN
Worldwide country/region sales and service offices 199
Brazil
Croatia
Hewlett-Packard Brasil SA
R. Aruana 125
Tambore - Barueri - SP
06460-010
Phone: (0xx11) 829-6612
Fax: (0xx11) 829-0018
Hewlett-Packard Trading S.A.
Cibona Business Tower
TRG Drazena Petrovica 3/13
10000 Zagreb
Phone: (385) (1) 488-1000
Fax: (385) (1) 488801010
Canada
Czech Republic
Hewlett-Packard (Canada) Ltd.
17500 Trans Canada Highway
South Service Road
Kirkland, Québec H9J 2X8
Phone: (1) (514) 697-4232
Fax: (1) (514) 697-6941
Hewlett-Packard s. r. o.
Novodvorská 82
CZ-14200 Praha 4
Phone: (42) (2) 613-07111
Fax: (42) (2) 471-7611
Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Phone: (1) (905) 206-4725
Fax: (1) (905) 206-4739
Chile
Hewlett-Packard de Chile
Avenida Andres Bello 2777 of. 1
Los Condes
Santiago, Chile
China
China Hewlett-Packard Co. Ltd.
Level 5, West Wing Office
China World Trade Center
No. 1, Jian Guo Men Wai Avenue
Beijing 100004
Phone: (86) (10) 6505-3888,x. 5450
Fax: (86) (10) 6505-1033
Hardware Repair Center and Extended
Warranty Support:
Phone: (86) (10) 6262-5666x. 6101/2
(86) (10) 6261-4167
Denmark
Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkerød
Denmark
Phone: (45) 3929 4099
Fax: (45) 4281-5810
Finland
Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo
Phone: (358) (9) 887-21
Fax: (358) (9) 887-2477
France
Hewlett-Packard France
42 Quai du Point du Jour
F-92659 Boulogne Cedex
Phone: (33) (146) 10-1700
Fax: (33) (146) 10-1705
Colombia
Hewlett-Packard Colombia
Calle 100 No. 8A -55
Torre C Oficina 309
Bogotá, Colombia
200 Chapter 12 Service and support
EN
Germany
India
Hewlett-Packard GmbH
Herrenberger Straße 130
71034 Böblingen
Germany
Presales Direct Customer Center Phone:
(49) (0) 180 532-6222
Presales Direct Customer Center Fax:
(49) (0) 180 531-6122
Post Sales Technical Support Phone:
(49) (0) 180 525-8143
Hewlett-Packard India Ltd.
Paharpur Business Centre
21 Nehru Place
New Delhi 110 019
Phone: (91) (11) 647-2311
Fax: (91) (11) 646-1117
Hardware Repair Center and Extended
Warranty Support:
Phone: (91) (11) 642-5073
(91) (11) 682-6042
Greece
Israel
Hewlett-Packard Hellas
62, Kifissias Avenue
Polis Center
Maroussi
151 24 Athens
Phone: (30) (1) 619-6411
Fax: (30) (1) 619-6512
Hewlett-Packard Israel Ltd.
11 Hashlosha Street
Tel-Aviv 67060
Phone: (972) (3) 5 38 03 00
Fax: (972) (3) 5 38 03 51
Customer Care Center Phone:
(972) (0) 0 52 48 48
Hong Kong SAR
Hewlett-Packard Asia Pacific Ltd.
17-21/F Shell Tower, Times Square
1 Matheson Street, Causeway Bay
Hong Kong SAR
Phone: (852) 2599-7777
Fax: (852) 2506-9261
Hardware Repair Center:
Phone: (852) 2599-7000
Extended Warranty Support:
Phone: (852) 2599-7000
Customer Information Center:
Phone: (852) 2599-7066
Hungary
Hewlett-Packard Magyarország Kft.
Info Park
Neumann Janos u. 1
H-1111 Budapest
Phone: (36) (1) 382-6666
Fax: (36) (1) 382-6667
Hardware Repair Center:
Phone: (36) (1) 343-0312
Customer Information Center:
Phone: (36) (1) 343-0310
EN
Italy
Hewlett-Packard Italiana S.p.A
V. G. di Vittorio, 9
I-20063 Cernusco sul naviglio (Milano)
Italy
Phone: (39) (02) 92121
Japan
Hewlett-Packard Japan, Ltd.
3-29-21 Takaido-higashi
Suginami-ku, Tokyo 168
Phone: (81) (3) 3335-8333
Fax: (81) (3) 3335-8338
Hardware Repair Center:
Phone: (81) (4) 7355-6660
Fax: (81) (4) 7352-1848
Kazakhstan
Hewlett-Packard
International Trade BV
Branch Office Kazakhstan
135 Ablay Khan Ave
480091 Almaty
Phone (7) (3272) 980-824
Fax: (7) (33272) 980-825
Worldwide country/region sales and service offices 201
Korea
Netherlands
Hewlett-Packard Korea, Ltd.
25-1223-6, Yoido-dong,
Youngdeungpo-gu
Seoul 150-724, Korea
Phone: (82 02) 2199-0114
Fax: (82) (2) 784-7084
Hardware Repair Center:
Phone: (82) (2) 3270-0700
(82) (2) 707-2174 (DeskJet)
(82) (2) 3270-0710 (Hardware)
Extended Warranty Support:
Phone: (82) (2) 3770-0365 (Bench)
(82) (2) 769-0500 (Onsite)
Hewlett-Packard Nederland BV
Startbaan 16
1187 XR Amstelveen
The Netherlands
Phone: (31) (0) 20 547-6666
Latin American
Headquarters
5200 Blue Lagoon Drive Suite 950
Miami, FL 33126,USA
Phone: (1) (305) 267-4220
México
Hewlett-Packard de México, S.A. de C.V.
Prolongación Reforma No. 700
Lomas de Santa Fe
01210 México, D.F.
Phone: 01-800-22147
Outside Mexico City
Phone: 01 800-90529
New Zealand
Hewlett-Packard (NZ) Limited
Ports of Auckland Building
Princes Wharf, Quay Street
P.O. Box 3860
Auckland
Phone: (64) (9) 356-6640
Fax: (64) (9) 356-6620
Hardware Repair Center and Extended
Warranty Support:
Phone: (64) (9) 0800-733547
Customer Information Center:
Phone: (64) (9) 0800-651651
Norway
Hewlett-Packard Norge A/S
Postboks 60 Skøyen
Drammensveien 169
N-0212 Oslo
Phone: (47) 2273-5600
Fax: (47) 2273-5610
Poland
Middle East
Hewlett-Packard Middle East
P.O. Box 17295
Jebel Ali Free Zone
Dubai, UAE
Phone: (97) 14 88 15 456
Fax: (97) 14 88 14 529
Morocco
Hewlett-Packard Morocco, Sarl.
Morocco Sales
17 Boulevard Moulay Youssef
Casablanca
Morocco
Phone: (212) (2) 22 13 40
Fax: (212) (2) 22 08 94
202 Chapter 12 Service and support
Hewlett-Packard Polska
Al. Jerozolimskie 181
02-222 Warszawa
Phone: (48-22) 608-77-00
Fax: (48-22) 608-76-00
Portugal
Hewlett-Packard Portugal
Quinta da Fonte
Edifico Bartolomeu Dias
Porto Salvo
2780-667 Oeiras
Portugal
Phone: (351) (21) 4 82 85 00
Fax: (351) (21) 4 41 70 02
EN
Romania
Spain
Hewlett-Packard Romania SRL
Boulevard Carol I 34-36
NBC Modern, 10th floor
Bucharest
Phone: (40) (1) 205-33-00
Fax: (40) (1) 250-60 95
Hewlett-Packard Española, S.A.
Carretera de la Coruña km 16.500
E-28230 Las Rozas, Madrid
Phone: (34) 91-6311600
Fax: (34) 91-6311830
Sweden
Russia
AO Hewlett-Packard
Business Complex Building #2
129223, Moskva, Prospekt Mira VVC
Phone: (7) (0) 95 797-3500
Fax: (7) (0) 95 797-3501
Singapore
Hewlett-Packard Singapore
(Sales) Pte Ltd
450 Alexandra Road
Singapore (119960)
Phone: (65) 275-3888
Fax: (65) 275-6839
Hardware Repair Center and Customer
Information Center:
Phone: (65) 272-5300
Extended Warranty Support:
Phone: (65) 272-5333
Switzerland
Hewlett-Packard (Schweiz) AG
In der Luberzen 29
CH-8902 Urdorf/Zürich
Phone: (41) (0848) 88 44 66
Fax: (41) (1) 753-7700(41) (1) 735 77 00
Warranty Support: (41) (0848) 80 11 11
Thailand
Hewlett-Packard Slovakia s.r.o.
Kutlikova 17
85250 Bratislava
Phone: (42) (1) 7 682-090
Fax: (42) (1) 382 6777
Hewlett-Packard (Thailand) Ltd.
23-25/f Vibulthani Tower II
3199 Rama 4 Rd, Klongtan
Klongtoey, Bangkok 10110
Thailand
Phone: (66) (2) 666-3900-34
Fax: (66) (2) 666-3935-37
Hardware Repair Center:
Phone: (66) (2) 661-3900 ext. 6001/ 6002
Customer Information Center:
Phone: (66) (2) 661-3900 ext. 3211, 3232
South Africa
Taiwan
Hewlett-Packard South Africa
9, Eastern Service Road
Eastgate Ext 3 Sandton 2148
Private Bag Wendwood 2144
Republic of South Africa
Phone: (27) (0) 11 8 06 10 00
Hewlett-Packard Taiwan Ltd.
8th Floor
337, Fu-Hsing North Road
Taipei, 10483
Phone: (886) (02) 717-0055
FAX: (886) (02) 514-0276
Hardware Repair Center, call:
North (886) (02) 717-9673
Central (886) (04) 327-0153
South (886) (080) 733-733
Extended Warranty Support Contact:
Phone: (886) (02) 714-8882
Slovakia
EN
Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista
Phone: (46) (8) 444-2000
Fax: (46) (8) 444-2666
Worldwide country/region sales and service offices 203
Turkey
Venezuela
Hewlett-Packard Company
Bilgisayar Ve ölçüm Sistemleri AS
19 Mayis Caddesi Nova
Baran Plaza Kat: 12
80220 Sisli-Istanbul
Phone: (90) (212) 224-5925
Fax: (90) (212) 224-5939
Hewlett-Packard de Venezuela S.A.
Los Ruices Norte
3A Transversal
Edificio Segre Caracas 1071
Phone: (58) (2) 239-4244
Fax: (58) (2) 239-3080
Ukraine
Hewlett-Packard Trading S.A.
14, Bekhterevskiy Pereulok, Block E
04053 Kiev
Phone: (380) 44 490 61 20
Fax: (380) 44 490 61 21
United Arab Emirates
Hewlett-Packard Middle East
P.O. Box 17295
Jebel Ali Free Zone
Dubai U.A.E
Phone: (97) 14 88 15 456
Fax: (97) 14 88 14 529
United Kingdom
Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Presales Support Phone:
(44) (0) 8705 47 47 47
Technical Support Phone:
(44) (0) 207 512 5202
United States
Hewlett-Packard Company
11311 Chinden Blvd.
Boise, ID 83714
USA
Phone: (208) 323-2551
hp FIRST fax: (800) 333-1917 or (208)
334-4809
Authorized repair: (800) 243-9816
204 Chapter 12 Service and support
EN
A
Printer specifications
This chapter provides information on the following topics:
EN
●
Specifications
●
FCC compliance
●
Environmental Product Stewardship Program
●
Material safety data sheet
●
Regulatory statements
205
Specifications
Printer specifications
Environmental specifications
Operating environment
Printer plugged into an AC outlet:
● Temperature: 10° C to 32.5° C (50° F to 90.5° F)
● Humidity: 20%–80% (no condensation)
Storage environment
Printer unplugged from an AC outlet:
● Temperature: 0° C to 40° C (32° F to 104° F)
● Humidity: 10%–80% (no condensation)
Acoustics
Noise level
During printing: 6.1 Bels sound power level (per ISO 9296)
(HP LaserJet 1200 tested at 14 ppm)
● Sound pressure level (bystander position): 48 dB
● Sound pressure level (operator position): 56 dB
During standby and sleep mode: silent
Electrical specifications
Power requirements
●
110-120v (+/-10%), 50/60 Hz (+/-2); 127v, 60Hz NOM
or
●
●
Power consumption
●
●
220v (+/-10%), 50/60 Hz (+/-2 Hz)
220-240v (+/-10%), 50 Hz (+/-2 Hz)
During printing: 285 watts (average)
During standby and power save: 7 Watts
Minimum recommended circuit 4.5A @ 115v; 2.3A @ 230v
capacity
206 Appendix A Printer specifications
EN
Printer specifications (continued)
Physical specifications
Dimensions
●
●
●
Weight (cartridge installed)
Width: 415 mm (16.3 in.)
Depth: 486 mm (19.1 in.)
Height: 253 mm (10.0 in.)
7.3 kg (16.1 lb)
Printer capacities and ratings
Print speed
●
●
15 pages per minute for letter size paper and 14 pages
per minute for A4 size paper
First page out in less than 10 seconds
Main input tray capacity
250 sheets of regular weight 20 lb (75 g/m2) paper or up to 30
envelopes
Priority input tray capacity
10 sheets of regular weight 20 lb (75 g/m2) paper or
1 envelope
Output bin capacity
125 sheets of regular weight 20 lb (75 g/m2) paper
Minimum paper size
76 x 127 mm (3 x 5 in.)
Maximum paper size
216 x 356 mm (8.5 x 14 in.)
Media weight
●
●
Output bin – 60 to 105 g/m2 (16 to 28 lbs)
Straight through media path – 60 to 163 g/m2 (16 to
43 lbs)
Base memory
8 MB of ROM and 8 MB of RAM (16 MB on HP LaserJet
1200N)
Upgrade memory expansion
One DIMM slot available for an 8, 16, 32, or 64 MB RAM
DIMM (slot filled on the HP LaserJet 1200N)
Print resolution
1,200 dots per inch (dpi)
EN
Specifications 207
Printer specifications (continued)
Duty cycle
●
●
10,000 single-sided pages per month (maximum)
1,000 single-sided pages per month (average)
PCL
Level 5e and 6
PostScript
Level 2
Memory specifications
DIMMs
100 pin, 66 MHz minimum speed
Port availability
USB
2.0
Parallel
●
●
IEEE 1284 level 2 device with an IEEE 1284-B receptacle
Set host computer to ECP
208 Appendix A Printer specifications
EN
FCC compliance
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency
energy. If it is not installed and used in accordance with the
instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
Note
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that
to which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
Any changes or modifications to the printer that are not expressly
approved by Hewlett-Packard could void the user’s authority to operate
this equipment.
Use of a shielded interface cable is required to comply with the Class B
limits of Part 15 of FCC rules.
EN
FCC compliance 209
Environmental Product Stewardship Program
Protecting the Environment
Hewlett-Packard Company is committed to providing quality
products in an environmentally sound manner. This product has
been designed with several attributes to minimize the impact on
our environment.
This HP LaserJet product eliminates
Ozone production
This product generates no appreciable ozone gas (O3).
This HP LaserJet product design reduces
Energy consumption
Energy usage drops significantly while in PowerSave mode,
which saves money without affecting the high performance of this
product. This product qualifies for ENERGY STAR, which is a
voluntary program to encourage the development of
energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA.
As an ENERGY STAR partner, Hewlett-Packard Company has
determined that this product meets ENERGY STAR Guidelines for
energy efficiency. For more information, see
http://www.epa/gov/energystar/.
Toner consumption
EconoMode uses significantly less toner, which might extend the
life of the toner cartridge.
Paper use
This product’s manual duplex (two-sided printing) and N-up
printing (multiple pages printed on one page) features can
reduce paper usage and the resulting demands on natural
resources.
210 Appendix A Printer specifications
EN
Plastics
Plastic parts over 25 grams are marked according to
international standards that enhance the ability to identify
plastics for recycling purposes at the end of the product’s life.
HP LaserJet Printing Supplies
In many countries/regions, this product’s printing supplies (such
as toner cartridge, drum, and fuser) can be returned to
Hewlett-Packard through the HP Printing Supplies Environmental
Program. This easy-to-use, free takeback program is available in
over 25 countries/regions. Multi-lingual program information and
instructions are included in every new HP Toner Cartridge and
Consumables box.
HP Printing Supplies Environmental Program
Information
Since 1990, the HP LaserJet Toner Cartridge Environmental
Program has collected more than 39 million used toner
cartridges that otherwise might have been discarded in the
world’s landfills. The HP LaserJet toner cartridges go to a
collection center and are shipped in bulk to our recycling partners
who disassemble the toner cartridge. Remaining materials are
separated and converted into raw materials for use by other
industries to make a variety of useful products.
U.S. Returns
For a more environmentally responsible return of used toner
cartridges and consumables, Hewlett-Packard encourages you to
use bulk returns. Simply bundle two or more toner cartridges
together and use the single, prepaid, pre-addressed UPS label
that is supplied in the package. For more information in the U.S.,
call 1-800-340-2445 or visit the HP LaserJet Supplies Web site at
http://www.ljsupplies.com/planetpartners/.
Non-U.S. Recycling Returns
Non-U.S. customers should call the local HP Sales and Service
Office or visit the following Web sites for more information
regarding availability of the HP Printing Supplies Environmental
Program.
http://www.hp.com/ljsupplies/planet_recycle.html.
EN
Environmental Product Stewardship Program 211
Paper
This printer is suited for the use of recycled papers when the
paper meets the guidelines in the Guideline for Paper and Other
Print Media. See Accessories and ordering information for
ordering information. This product is suitable for the use of
recycled paper according to DIN 19 309.
Material safety data sheet
You can obtain Material Safety Data Sheets (MSDS) by
contracting the HP LaserJet Supplies Web site at
http://www.hp.com/go/msds. In the United States, if you do not
have access to the Internet, call the U.S. HP FIRST
(fax-on-demand service) at 1-800-231-9300. Use Index
number 7 for a listing of the Material Safety Data Sheets.
Non-U.S. customers should see HP FIRST for the appropriate
phone numbers and information.
212 Appendix A Printer specifications
EN
Regulatory statements
Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014
Manufacturer's Name:
Hewlett-Packard Company
Manufacturer's Address:
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares that the product
Product Name:
HP LaserJet 1200 Series
Model Number:
C7044A, C7045A, C7046A, C7048A
Product Options:
ALL
conforms to the following Product Specifications:
Safety:
IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11
IEC 825-1:1993 +A1/ EN 60825-1:1994+A11 (Class 1 Laser/LED Product)
EMC:
CISPR 22:1997+A1 / EN 55022:1994 Class B1
EN 61000-3-2:1995
EN 61000-3-3:1995
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B2) / ICES-002, Issue 2
AS / NZS 3548:1995
Supplementary Information:
The product herewith complies with the requirements of the following EMC Directive 89/336/EEC and the
Low Voltage Directive 73/23/EEC, and carries the CE-marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
3) Product exhibits Class A operation when connected to Local Area Network (LAN) cables using print server
accessories.
Boise, Idaho USA
July 1, 2000
For Regulatory Topics ONLY, contact:
Australia Contact:
Product Regulations Manager, Hewlett-Packard Australia Ltd.,
31-41 Joseph Street, Blackburn, Victoria 3130, Australia
European Contact:
Your Local Hewlett-Packard Sales and Service Office or
Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 130, D-71034 Böblingen
(FAX: +49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company,
PO Box 15 Mail Stop 160, Boise, ID 83707-0015
(Phone: 208-396-6000)
EN
Regulatory statements 213
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the
U.S. Food and Drug Administration has implemented regulations
for laser products manufactured since August 1, 1976.
Compliance is mandatory for products marketed in the United
States. The printer is certified as a “Class 1” laser product under
the U.S. Department of Health and Human Services (DHHS)
Radiation Performance Standard according to the Radiation
Control for Health and Safety Act of 1968.
Since radiation emitted inside the printer is completely confined
within protective housings and external covers, the laser beam
cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other
than those specified in this user guide could result in exposure to
hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
«Conforme á la classe B des normes canadiennes de
compatibilité électromagnétiques. «CEM».»
Korean EMI statement
214 Appendix A Printer specifications
EN
Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 1200 -laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen
suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1
(1993) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla
tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning,
som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 1200 -kirjoittimen sisällä ei ole käyttäjän
huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa
ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista,
paperiradan puhdistusta tai muita käyttäjän käsikirjassa
lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka
voidaan suorittaa ilman erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina
näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä
katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i
funktion, utsättas användaren för osynlig laserstrålning. Betrakta
ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser
EN
Regulatory statements 215
216 Appendix A Printer specifications
EN
B
Printer and
copier/scanner
specifications
This chapter provides information on the following topics:
EN
●
Specifications
●
FCC compliance
●
Environmental Product Stewardship Program
●
Regulatory statements
217
Specifications
HP LaserJet 1220 Print•Copy•Scan specifications
Environmental specifications
Operating environment
Printer plugged into an AC outlet:
● Temperature: 10° C to 32.5° C (50° F to 90.5° F)
● Humidity: 20%–80% (no condensation)
Storage environment
Printer unplugged from an AC outlet:
● Temperature: 0° C to 40° C (32° F to 104° F)
● Humidity: 10%–80% (no condensation)
Acoustics
Noise level
During Quick Copying: 6.4 Bels sound power level (ISO 9296)
(HP LaserJet 1220 tested at 14 ppm)
● Sound pressure level (bystander position): 50 dB
● Sound pressure level (operator position): 60 dB
● During standby and sleep mode: silent
During printing: 6.1 Bels sound power level (per ISO 9296)
(HP LaserJet 1220 tested at 14 ppm)
● Sound pressure level (bystander position): 48 dB
● Sound pressure level (operator position): 56 dB
● During standby and sleep mode: silent
Electrical specifications
Power requirements
●
110-120v (+/-10%), 50/60 Hz (+/-2); 127v, 60Hz NOM
or
●
●
Power consumption
●
●
●
220v (+/-10%), 50/60 Hz (+/-2 Hz)
220-240v (+/-10%), 50 Hz (+/-2 Hz)
During Quick Copying: 252 watts (average)
During printing: 285 watts (average)
During standby and power save: 7 watts
Minimum recommended circuit 4.5A @ 115v; 2.3A @ 230v
capacity
218 Appendix B Printer and copier/scanner specifications
EN
HP LaserJet 1220 Print•Copy•Scan specifications (continued)
Physical specifications
Dimensions
●
●
●
Weight (including scanner
module and toner cartridge
installed)
Width: 415 mm (16.3 in.)
Depth: 486 mm (19.1 in.)
Height: 416 mm (16.4 in.)
8.7 kg (19.2 lb)
Printer capacities and ratings
Print speed
●
●
15 pages per minute for letter size paper and 14 pages
per minute for A4 size paper
First page out in less than 10 seconds
Main input tray capacity
250 sheets of regular weight 20 lb (75 g/m2) paper or up to
10 envelopes
Priority input tray capacity
10 sheets of regular weight 20 lb (75 g.m2) paper or
1 envelope
Output bin capacity
125 sheets of regular weight 20 lb (75 g/m2) paper
Minimum paper size
76 x 127 mm (3 x 5 in.)
Maximum paper size
216 x 356 mm (8.5 x 14 in.)
Media weights
●
●
Output bin – 60 to 105 g/m2 (16 to 28 lbs)
Straight through media path – 60 to 163 g/m2 (16 to
43 lbs)
Base memory
8 MB of ROM and 8 MB of RAM
Upgrade memory expansion
One DIMM slot available for an 8, 16, 32, or 64 MB RAM
DIMM
Resolution
1,200 dots per inch (dpi)
EN
Specifications 219
HP LaserJet 1220 Print•Copy•Scan specifications (continued)
Duty cycle
●
●
10,000 single-sided pages per month (maximum)
1,000 single-sided pages per month (average)
Memory specifications
DIMMs
100 pin, 66 MHz minimum speed.
Port availability
USB
2.0
Parallel
●
●
IEEE 1284 level 2 device with an IEEE 1284-B
receptacle.
Set host computer to ECP
Copier/scanner capacities and ratings
Speed
Up to 12 pages per minute (depending on color and
resolution)
Input bin capacity
Thirty sheets of regular weight 20 lb (75 g/m2) paper
Minimum paper size
●
●
50.8 x 90 mm (2 x 3.5 in.) for straight through path
105 x 148 mm (4.13 x 5.8 in.) to output bin
Maximum paper size
216 x 762 mm (8.5 x 35 in.)
Media weight
●
●
Output bin – 44 to 105 g/m2 (12 to 28 lbs)
Straight through media path – 44 to 157.5 g/m2 (12 to
42 lbs)
Resolution
600 dots per inch (optical resolution)
Duty cycle
2,000 pages per month
220 Appendix B Printer and copier/scanner specifications
EN
FCC compliance
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency
energy. If it is not installed and used in accordance with the
instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
Note
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that
to which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
Any changes or modifications to the printer that are not expressly
approved by Hewlett-Packard could void the user’s authority to operate
this equipment.
Use of a shielded interface cable is required to comply with the Class B
limits of Part 15 of FCC rules.
EN
FCC compliance 221
Environmental Product Stewardship Program
Protecting the environment
Hewlett-Packard Company is committed to providing quality
products in an environmentally sound manner. This HP LaserJet
copier/scanner has been designed with several attributes to
minimize the impact on our environment.
The design of this HP LaserJet copier/scanner
facilitates the recycling of
Plastics
Plastic parts have markings according to international standards
that enhance the ability to identify plastics for recycling purposes
at the end of the copier/scanner’s life.
222 Appendix B Printer and copier/scanner specifications
EN
Regulatory statements
Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014
Manufacturer's Name:
Hewlett-Packard Company
Manufacturer’s Address:
11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA
declares that the product
Product Name:
HP LaserJet 1200 Series
Model Number:
C7046
Product Options:
ALL
conforms to the following Product Specifications:
Safety:
IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4+A11
IEC 825-1:1993 +A1 / EN 60825-1:1994 +A11 (Class 1 Laser/LED Product)
EMC:
CISPR 22:1997 / EN 55022:1998 Class B1
EN 61000-3-2:1995 +A1:1998 +A2:1998
EN 61000-3-3:1995
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B2 / ICES-002, Issue 2
AS / NZS 3548:1995
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage
Directive 73/23/EEC, and carries the CE-Marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
3) Product exhibits Class A operation when connected to Local Area Network (LAN) cables using print server
accessories.
Boise, Idaho USA
July 1, 2000
For Regulatory Topics ONLY
Australia Contact:
Product Regulations Manager, Hewlett-Packard Australia Ltd.,
31-41 Joseph Street, Blackburn, Victoria 3130, Australia
European Contact:
Your Local Hewlett-Packard Sales and Service Office or
Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 110-140, D-71034 Böblingen
(FAX: +49-7031-14-3143)
USA Contact:
Product Regulations Manager, Hewlett-Packard Company,
PO Box 15, Mail Stop 160, Boise, ID 83707-0015
(Phone: 208-396-6000)
EN
Regulatory statements 223
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the
U.S. Food and Drug Administration has implemented regulations
for laser products manufactured since August 1, 1976.
Compliance is mandatory for products marketed in the United
States. The printer is certified as a “Class 1” laser product under
the U.S. Department of Health and Human Services (DHHS)
Radiation Performance Standard according to the Radiation
Control for Health and Safety Act of 1968.
Since radiation emitted inside the printer is completely confined
within protective housings and external covers, the laser beam
cannot escape during any phase of normal user operation.
WARNING!
Using controls, making adjustments, or performing procedures other
than those specified in this user guide could result in exposure to
hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
«Conforme á la classe B des normes canadiennes de
compatibilité électromagnétiques. «CEM».»
Korean EMI statement
224 Appendix B Printer and copier/scanner specifications
EN
Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 1200-laserkirjoitin on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen
suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1
(1993) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla
tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning,
som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 1200-kirjoittimen sisällä ei ole käyttäjän
huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa
ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista,
paperiradan puhdistusta tai muita käyttäjän käsikirjassa
lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka
voidaan suorittaa ilman erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina
näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä
katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i
funktion, utsättas användaren för osynlig laserstrålning. Betrakta
ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser
EN
Regulatory statements 225
226 Appendix B Printer and copier/scanner specifications
EN
C
Print server
specifications
This chapter provides information on the following topics:
EN
●
Specifications
●
FCC compliance
●
European community
●
Regulatory statements
227
Specifications
HP JetDirect 175X print server specifications
Supported networks
Network
●
●
●
Supports Ethernet or IEEE 802.3 Type 10Base-T and
100Base-T networks using unshielded twisted-pair cable
and RJ-45 connectors.
Requires a 10Base-T or 100Base-T network hub or
concentrator that supports link beat (link test pulse)
signals.
See Getting to know the print server for more information
about supported networks.
Environmental specifications
Operating environment
●
●
●
Storage environment
●
●
●
Temperature: 0° C to 55° C (32° F to 131° F)
Relative humidity: 15% to 95% at 40° C (104° F)
Altitude: 4.6 km
Temperature: -40° C to 70° C (-6° F to 158° F)
Relative humidity: 90% at 65° C (149° F)
Altitude: 4.6 km
228 Appendix C Print server specifications
EN
HP JetDirect 175X print server specifications (continued)
Electrical specifications
Power requirements
●
●
●
●
●
Power consumption
●
●
Input voltage
• 175X – 13 vDC
• Power module – (see Power module chart)
Nominal output voltage
• 175X – N/A
• Power module – 13 vDC
Input current
• 175X – 140 ma @ 13 V
• Power module – 0.2 A (depending on your particular
power module)
Maximum output current
• 175X – N/A
• Power module – 300 ma (depending on your
particular power module)
Frequency range
• 175X – DC
• Power module – 50/60 Hz (depending on your
particular power module)
For 175X: 1.2 W
For power module: 1.2 W
Electromagnetic immunity
Statement
See Declaration of Conformity.
Electromagnetic emissions
Regulations
●
●
●
●
●
●
●
EN
US: FCC Part 15, Class A
Canada: ICES-003
Japan: VCCI Class 1
Europe: CISPR-22/EN55022 Class A
Taiwan: CNS 13438
Australia/New Zealand: AS/NZS 3548
Russia: GOST 292116
Specifications 229
HP JetDirect 175X print server specifications (continued)
Physical specifications
Dimensions
●
●
●
With clip attached
●
●
●
Width: 92 mm (3.6 in.)
Height: 36 mm (1.4 in.)
Length: 129 mm (5.1 in.)
Width: 97 mm (3.8 in.)
Height: 45 mm (1.8 in.)
Length: 129 mm (5.1 in.)
Weight
108 g (3.9 oz.)
USB Port
Female “A” connector complies with USB specifications
Safety
Compliance
The HP JetDirect 175X print server complies with the
following safety regulations:
● IEC 60950: (1991)+A1, A2, A3, A4/EN60950 (1992)+A1,
A2, A3, A4, A11
● UL 1950
● CAN/CSA C 22.2 No. 950
● NOM-019-SCFI-1994
230 Appendix C Print server specifications
EN
FCC compliance
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and
can radiate radio frequency energy. If it is not installed and used
in accordance with the instructions, it could cause interference to
radio communications. Operation of this equipment in a
residential area is likely to cause interference, in which case the
user will be required to correct the interference at the user’s own
expense.
Pursuant to Part 15.21 of the FCC rules, any changes or
modifications to this equipment not expressly approved by
Hewlett-Packard could cause interference and void the FCC
authorization to operate this equipment.
Note
Attaching this product in an FCC Level B product results in an FCC
Level A Composite System as defined in the FCC rules and regulations.
The FCC has prepared a booklet titled Interference Handbook
(1986), which might be helpful to you. You can purchase this
booklet (stock no. 004-000-004505-7) from the Superintendent of
Documents, US Government Printing Office, Washington DC
20402.
European community
This equipment complies with CISPR-22/EN55022 Class A. This
is a Class A product. In a domestic environment, this product
could cause radio interference, in which case the user would
need to apply adequate measures.
EN
FCC compliance 231
Regulatory statements
Declaration of Conformity
The following Declaration of Conformity complies with ISO/IEC
Guide 22 and EN45014. It identifies the product, manufacturer’s
name and address, and applicable specifications recognized in
the European community.
232 Appendix C Print server specifications
EN
Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014
Manufacturer's Name:
Hewlett-Packard Company
Manufacturer's Address:
8000 Foothills Blvd.
Roseville, CA 95747-5677 USA
declares that the product
Product Name:
HP JetDirect 175X External Print Server
Model Number:
J6035A
conforms to the following Product Specifications:
Safety:
EN60950 (1992) +A1,A2,A3,A4,AII / IEC 950 (1991) +A1,A2,A3,A4
EN60825-1 (1994) / IEC 825-1 (1993), Class 1
EMC:
GB 4943 (1995)
EN 55022 (1998) / CISPR-22 (1997) Class A
GB 9254 (1988)
EN 55024 (1998)
IEC 61000-4-2 (1995); EN 61000-4-2 (1995)
IEC 61000-4-3 (1995); EN 61000-4-3 (1996)
IEC 61000-4-4 (1995); EN 61000-4-4 (1995)
IEC 61000-4-5 (1995); EN 61000-4-5 (1995)
IEC 61000-4-6 (1996); EN 61000-4-6 (1996)
IEC 61000-4-8 (1993); EN 61000-4-8 (1993)
IEC 61000-4-11 (1994); EN 61000-4-11 (1994)
EN61000-3-2 (1995)
EN61000-3-3 (1995)
FCC Title 47 CFR, Part 15 Class A
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC
Directive 89/336/EEC and carries the CE marking accordingly.
This product was tested in a typical configurations with Hewlett-Packard Co. products.
Roseville, February 28, 2001
Mark Vigeant, Product Regulations Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH,
Department TRE, Herrenberger Strasse 130, D-71034 Böblingen (FAX:+49-7031-14-3143).
EN
Regulatory statements 233
Canada DOC regulations
This equipment complies with Canadian EMC Class A
requirements.
Japan VCCI Class 1 regulations
Korean EMI statement
Taiwan Class A notice
234 Appendix C Print server specifications
EN
Chinese safety statement
EN
Regulatory statements 235
236 Appendix C Print server specifications
EN
D
Media specifications
This chapter provides information on the following topics:
EN
●
Printer media specifications
●
Supported media sizes (printer)
●
Guidelines for using media
237
Printer media specifications
HP LaserJet printers produce excellent print quality. The printer
accepts a variety of media, such as cut-sheet paper (including
recycled paper), envelopes, labels, transparencies, vellum, and
custom-sized paper. Properties such as weight, grain, and
moisture content are important factors affecting printer
performance and output quality.
The printer can use a variety of paper and other print media in
accordance with the guidelines in this user guide. Media that
does not meet these guidelines might cause the following
problems:
●
Poor print quality
●
Increased media jams
●
Premature wear on the printer, requiring repair
For best results, use only HP brand paper and print media.
Hewlett-Packard Company cannot recommend the use of other
brands. Because they are not HP products, HP cannot influence
or control their quality.
It is possible for media to meet all of the guidelines in this user
guide and still not produce satisfactory results. This might be the
result of improper handling, unacceptable temperature and
humidity levels, or other variables over which Hewlett-Packard
has no control.
Before you purchase a large quantity of media, make sure that it
meets the requirements specified in this user guide and in
Guidelines for Paper and Other Print Media. (See Accessories
and ordering information for more information about ordering the
guidelines.) Always test media before you purchase a large
quantity.
CAUTION
Using media that does not meet Hewlett-Packard’s specifications might
cause problems for the printer, requiring repair. This repair is not
covered by the Hewlett-Packard warranty or service agreements.
238 Appendix D Media specifications
EN
Supported media sizes (printer)
The following are the supported media sizes:
●
Minimum: 76 x 127 mm (3 x 5 in.)
●
Maximum: 216 x 356 mm (8.5 x 14 in.)
Guidelines for using media
Paper
For best results, use conventional 20 lb (75 g/m2) paper. Make
sure that the paper is of good quality and free of cuts, nicks,
tears, spots, loose particles, dust, wrinkles, voids, and curled or
bent edges.
If you are unsure about what type of paper you are loading (such
as bond or recycled), check the label on the package of paper.
Some paper causes print quality problems, jamming, or damage
to the printer.
Paper usage
Symptom
Problem with paper
Solution
Poor print quality or toner
adhesion.
Problems with feeding.
Too moist, too rough, too
smooth, or embossed.
Faulty paper lot.
Try another kind of paper:
between 100-250 Sheffield
and 4-6% moisture content.
Dropouts, jamming, or curl.
Stored improperly.
Store paper flat in its
moisture-proof wrapping.
Increased gray background
shading.
Might be too heavy.
Use lighter paper.
Excessive curl.
Problems with feeding.
Too moist, wrong grain
direction, or short-grain
construction.
Use long-grain paper.
Print using the
straight-through output path.
Jamming or damage to printer. Cutouts or perforations.
EN
Do not use paper with cutouts
or perforations.
Supported media sizes (printer) 239
Paper usage (continued)
Symptom
Problem with paper
Solution
Problems with feeding.
Ragged edges.
Use good quality paper.
Note
Do not use letterhead that is printed with low-temperature inks, such
as those used in some types of thermography.
Do not use raised letterhead.
The printer uses heat and pressure to fuse toner to the paper. Make
sure that any colored paper or preprinted forms use inks that are
compatible with the printer temperature (200° C or 392° F for 0.1
second).
240 Appendix D Media specifications
EN
Labels
Label construction
When selecting labels, consider the quality of the following
components:
●
Adhesives: The adhesive material should be stable at
200° C (392° F), the printer’s maximum temperature.
●
Arrangement: Only use labels with no exposed backing
between them. Labels can peel off sheets that have spaces
between the labels, causing serious jams.
●
Curl: Prior to printing, labels must lie flat with no more than
13 mm (0.5 in.) of curl in any direction.
●
Condition: Do not use labels with wrinkles, bubbles, or other
indications of separation.
Transparencies
Transparencies must be able to withstand 200° C (392° F), the
printer’s maximum temperature.
EN
Guidelines for using media 241
Envelopes
Envelope construction
Envelope construction is critical. Envelope fold lines can vary
considerably, not only between manufacturers, but also within a
box from the same manufacturer. Successful printing on
envelopes depends upon the quality of the envelopes. When
selecting envelopes, consider the following components:
●
Weight: The weight of the envelope paper should not exceed
28 lb (105 g/m2), or jamming might result.
●
Construction: Prior to printing, envelopes should lie flat with
less than 6 mm (0.25 in.) curl and should not contain air.
Envelopes that trap air may cause problems.
●
Condition: Make sure that the envelopes are not wrinkled,
nicked, or otherwise damaged.
●
Sizes: From 90 x 160 mm (3.5 x 6.3 in.) to 178 x 254 mm
(7 x 10 in.).
Envelopes with double-side seams
An envelope with double-side-seam construction has vertical
seams at both ends of the envelope rather than diagonal seams.
This style might be more likely to wrinkle. Make sure that the
seam extends all the way to the corner of the envelope as shown
in the following illustration:
Acceptable
Unacceptable
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one
flap that folds over to seal must use adhesives compatible with
the heat and pressure in the printer: 200° C (392° F). The extra
flaps and strips might cause wrinkling, creasing, or jams.
242 Appendix D Media specifications
EN
Envelope storage
Proper storage of envelopes contributes to good print quality. You
should store envelopes flat. If air is trapped in an envelope,
creating an air bubble, the envelope might wrinkle during printing.
Card stock and heavy media
You can print many types of card stock from the paper input tray,
including index cards and postcards. Some card stock performs
better than others because its construction is better suited for
feeding through a laser printer.
For optimum printer performance, do not use paper heavier than
42 lb (157 g/m2). Paper that is too heavy might cause misfeeds,
stacking problems, paper jams, poor toner fusing, poor print
quality, or excessive mechanical wear.
Note
You might be able to print on heavier paper if you do not fill the input
tray to capacity and if you use paper with a smoothness rating of
100-180 Sheffield.
Card stock construction
●
Smoothness: 36-42 lb (135-157 g/m2) card stock should
have a smoothness rating of 100-180 Sheffield. 16-36 lb
(60-135 g/m2) card stock should have a smoothness rating of
100-250 Sheffield.
●
Construction: Card stock should lie flat with less than 5 mm
(0.2 in.) of curl.
●
Condition: Make sure that the card stock is not wrinkled,
nicked, or otherwise damaged.
●
Sizes: Only use card stock within the following size ranges:
• Minimum: 76 x 127 mm (3 x 5 in.)
• Maximum: 216 x 356 mm (8.5 x 14.0 in.)
Card stock guidelines
EN
●
If the card stock curls or jams, print using the straight-through
output path.
●
Set margins at least 2 mm (0.08 in.) away from the edges.
Guidelines for using media 243
244 Appendix D Media specifications
EN
E
Memory (DIMM)
This chapter provides information on the following topics:
EN
●
Installing a DIMM (memory)
●
Testing the DIMM installation
●
Removing a DIMM
245
Installing a DIMM (memory)
If you add memory (RAM only) to the
HP LaserJet 1200, you can print more
complex print jobs.
To install a DIMM, follow the instructions
below:
CAUTION
Handling a DIMM chip (memory) without
wearing a grounded, antistatic device
might damage the DIMM chip.
1
1
Turn off the power switch (220v
models only), and unplug the printer.
2
To open the left side panel, gently
pull it out.
3
Remove the DIMM chip from the
antistatic bag it came in, grasping
the chip on the top edge.
Continued on next page.
2
3
246 Appendix E Memory (DIMM)
EN
4
5
EN
4
Position the DIMM chip in front of the
slot located inside the I/O door. The
gold contacts should be pointing
toward the printer and the cutouts
should be at the top and bottom.
5
Carefully press the DIMM chip into
the slot, making sure that it is
straight and all the way in (A). The
cam latches, located at the top and
bottom, should rotate inward. To
snap the cam latches into place,
press the handles toward each
other (B).
Installing a DIMM (memory) 247
Testing the DIMM installation
To test the DIMM installation, print a configuration page and
check the Memory Available specified on the page. See Printing
a configuration page for more information.
If the DIMM installation was unsuccessful, see Printer light
patterns for DIMM troubleshooting steps.
248 Appendix E Memory (DIMM)
EN
Removing a DIMM
To remove a DIMM, follow the
instructions below:
CAUTION
Handling a DIMM chip (memory) without
wearing a grounded, antistatic device
might damage the DIMM chip.
1
2
1
Turn off the power switch (220v
models only), and unplug the printer.
2
To open the left side panel, gently
pull it out.
3
To unlock the cam latches, press
them outward (A). Grasp the DIMM
chip on the edge, gently pull straight
out, and remove the chip from the
printer (B).
Note
Store the DIMM chip in an antistatic bag.
3
EN
Removing a DIMM 249
250 Appendix E Memory (DIMM)
EN
F
Warranty and
licensing
This chapter provides information on the following topics:
EN
●
Hewlett-Packard software license agreement
●
Hewlett-Packard limited warranty statement
●
Limited warranty for toner cartridge life
251
Hewlett-Packard software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE
HP SOFTWARE LICENSE TERMS SET FORTH BELOW.
USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF
THESE LICENSE TERMS.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the
accompanying Software unless you have a separate signed
agreement with Hewlett-Packard.
License Grant. Hewlett-Packard grants you a license to use one
copy of the Software. “Use” means storing, loading, installing,
executing, or displaying the Software. You may not modify the
Software or disable any licensing or control features of the
Software. If the Software is licensed for “concurrent use,” you
may not allow more than the maximum number of authorized
users to Use the Software concurrently.
Ownership. The Software is owned and copyrighted by
Hewlett-Packard or its third-party suppliers. Your license confers
no title to, or ownership in, the Software and is not a sale of any
rights in the Software. Hewlett-Packard’s third-party suppliers
may protect their rights in the event of any violation of these
License Terms.
Copies and Adaptations. You may only make copies or
adaptations of the Software for archival purposes or when
copying or adaptation is an essential step in the authorized Use
of the Software. You must reproduce all copyright notices in the
original Software on all copies or adaptations. You may not copy
the Software onto any public network.
No Disassembly or Decryption. You may not disassemble or
decompile the Software unless HP’s prior written consent is
obtained. In some jurisdictions, HP's consent may not be
required for limited disassembly or decompilation. Upon request,
you will provide HP with reasonably detailed information
regarding any disassembly or decompilation. You may not
decrypt the Software unless decryption is a necessary part of the
operation of the Software.
Transfer. Your license will automatically terminate upon any
transfer of the Software. Upon transfer, you must deliver the
Software, including any copies and related documentation, to the
transferee. The transferee must accept these License Terms as a
condition to the transfer.
252 Appendix F Warranty and licensing
EN
Termination. HP may terminate your license upon notice for
failure to comply with any of these License Terms. Upon
termination, you must immediately destroy the Software, together
with all copies, adaptations, and merged portions in any form.
Export Requirements. You may not export or re-export the
Software or any copy or adaptation in violation of any applicable
laws or regulations.
U.S. Government Restricted Rights. The Software and any
accompanying documentation have been developed entirely at
private expense. They are delivered and licensed as “commercial
computer software” as defined in DFARS 252.227-7013
(Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS
252.227-7014 (Jun 1995), as a “commercial item” as defined in
FAR 2.101(a) (Jun 1987), or as “Restricted computer software”
as defined in FAR 52.227-19 (Jun 1987) (or any equivalent
agency regulation or contract clause), whichever is applicable.
You have only those rights provided for such Software and any
accompanying documentation by the applicable DFARs or FAR
clause or the HP standard software agreement for the product
involved.
EN
Hewlett-Packard software license agreement 253
Hewlett-Packard limited warranty statement
DURATION OF WARRANTY:
One year from date of purchase.
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and
supplies, will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or like-new.
2. HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due to
defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace
software media which does not execute its programming instructions due to such
defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or
error free. If HP is unable, within a reasonable time, to repair or replace any
product to a condition as warranted, you will be entitled to a refund of the
purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to a new in
performance or may have been subject to incidental use.
5. Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied
by HP, (c) unauthorized modification or misuse, (d) operation outside of the
published environmental specifications for the product, or (d) improper site
preparation or maintenance.
6. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER
WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY
IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH
ABOVE. Some countries, states or provinces do not allow limitations on the
duration of an implied warranty, so the above limitation or exclusion might not
apply to you. This warranty gives you specific legal rights and you might also have
other rights that vary from country to country, state to state, or province to
province.
254 Appendix F Warranty and licensing
EN
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS
BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some
countries, states or provinces do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to
you.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
EN
Hewlett-Packard limited warranty statement 255
Limited warranty for toner cartridge life
Note
The following warranty applies to the toner cartridge that came with this
printer.
HP toner cartridges are warranted to be free from defects in
materials and workmanship until the HP toner is depleted. The
warranty covers any defects or malfunctions in a new HP toner
cartridge.
How long does the coverage last?
The coverage lasts until the HP toner is depleted, at which time
the warranty expires.
How do I know when the HP toner is running out?
The HP toner is depleted when faded or light type appears on the
printed page.
What will Hewlett-Packard do?
Hewlett-Packard will, at its option, either replace products that
prove to be defective or refund the purchase price. If possible,
please attach a printout sample illustrating what the defective
toner cartridge is printing.
What does this warranty not cover?
The warranty does not cover toner cartridges that have been
refilled or are emptied, abused, misused, or tampered with in any
way.
How do I return the faulty toner cartridge?
In the event that the toner cartridge proves to be defective,
complete the Service Information Form and attach a print sample
illustrating the defect. Return the form and toner cartridge to the
place of purchase, where the toner cartridge will be replaced.
256 Appendix F Warranty and licensing
EN
How does State, Province, or Country Law apply?
This limited warranty gives you specific legal rights, and you may
also have other rights which vary from state to state, province to
province, or country to country. This limited warranty is the sole
warranty on the HP toner cartridge and supersedes any other
warranty relating to this product.
IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL,
SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES
OR LOST PROFITS FROM ANY BREACH OF THIS
WARRANTY OR OTHERWISE.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW
ZEALAND; THE WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO
YOU.
EN
Limited warranty for toner cartridge life 257
258 Appendix F Warranty and licensing
EN
G
Accessories and
ordering information
You can increase the printer’s capabilities with optional
accessories and supplies. Use accessories and supplies
specifically designed for the HP LaserJet 1200 Printer and the
HP LaserJet 1200 Print•Copy•Scan to ensure optimum
performance.
Ordering information
Item
Printer
memory
EN
Description or use
Dual in-line memory Boosts the printer’s ability of the
module (DIMM)
printer to handle complex print jobs.
● Maximum add on: 64 MB
● Available DIMMs:
8 MB
16 MB
32 MB
64 MB
Order number
C7842A
C7843A
C7845A
C7846A
259
Ordering information (continued)
Cables and
interface
accessories
Item
Description or use
Order number
Parallel cables
Method of connectivity from printer
to computer.
● 2 meter IEEE-1284 cable
● 3 meter IEEE-1284 cable
C2950A
C2951A
Method of connectivity from printer
to computer.
2 foot cable
2 meter cable
8121-0549
8121-0539
USB cable
Copier/scanner for
the HP LaserJet
1200
Attachable scanner exclusively for
the HP LaserJet 1200 printer.
C7046A
R37-5020CN
(Replacement
part number)
Printer server
HP JetDirect 175X
Connects the HP LaserJet 1200
printer to a network
J6035A
Printing
supplies
HP Multipurpose
paper
HP brand paper for a variety of uses HPM1120
(1 box of 10 reams, 500 sheets
each). To order a sample, in the
U.S., call 1-800-471-4701.
HP LaserJet paper
Premium HP brand paper for use
with HP LaserJet printers (1 box of
10 reams, 500 sheets each). To
order a sample, in the U.S., call
1-800-471-4701.
HPJ1124
HP LaserJet
transparency film
HP brand transparency film for use
with HP LaserJet monochrome
printers.
92296T (letter)
92296U (A4)
Toner cartridges
Replacement toner cartridges for
the HP LaserJet 1200.
● 2,500 page cartridge
● 3,500 page cartridge
Toner
cartridges
260 Appendix G Accessories and ordering information
C7115A
C7115X
EN
Ordering information (continued)
Item
Description or use
Order number
Supplementary Guidelines for Paper A guide to using paper and other
documentation and Other Print
print media with HP LaserJet
printers.
Media
5963-7863
Replacement
parts
EN
Paper pickup roller
Used to pick the paper from the
paper input tray and advance it
through the printer.
RF0-1008CN
Main input tray
Used to hold media for the printer.
RG0-1013CN
Priority input tray
Used to feed special media or for
printing a first page.
RG0-1014CN
Scanner input tray
Used to feed documents into the
scanner.
RG0-1069CN
Scanner output bin
Used to collect documents after
scanning.
RG0-1070CN
Left side panel
Allows access to the I/O board.
RA0-1179CN
Copier/scanner
access panel
Allows access to the I/O board for
attaching the copier/scanner to the
printer.
RA0-1183CN
Separation pad for
the printer
Used to keep multiple sheets from
feeding through the printer path.
RF0-1007CN
Separation pad for
the copier/scanner
Used to keep multiple sheets from
feeding through the scanner path.
RY7-5055-000CN
261
Power module chart
Note
If two parts are listed for one country/region, you can use either part regardless of the output
rating.
Country/region
Part Numbers
Australia, New Zealand, 0950-3172
and Argentina
0950-3358
China
0950-2806
0950-3347
Continental Europe
0950-3170
0950-3349
Japan
0950-3173
0950-3352
South Korea
9100-5168
0950-3351
South Africa and India 9100-5171
0950-3354
United Kingdom,
0950-3171
Singapore, Ireland, and 0950-3350
Hong Kong SAR
USA, Canada, Latin
0950-3169
America, and Taiwan
0950-3348
Input Rating
Output Rating
240 Vac 50 Hz
240 Vac 50 Hz
220 Vac 50 Hz
220 Vac 50 Hz
230 Vac 50 Hz
230 Vac 50 Hz
100 Vac 50 Hz
100 Vac 50 Hz
220-240 Vac 50 Hz
220 Vac 50 Hz
220-250 Vac 50 Hz
220-250 Vac 50 Hz
220-240 Vac 50 Hz
220-240 Vac 50 Hz
13 VDC @ 300 ma
13 VDC @ 800 ma
13 VDC @ 300 ma
13 VDC @ 800 ma
13 VDC @ 300 ma
13 VDC @ 800 ma
13 VDC @ 300 ma
13 VDC @ 800 ma
13 VDC @ 625 ma
13 VDC @ 800 ma
13 VDC @ 625 ma
13 VDC @ 800 ma
13 VDC @ 300 ma
13 VDC @ 800 ma
110-127 Vac 60 Hz
110-127 Vac 60 Hz
13 VDC @ 300 ma
13 VDC @ 800 ma
262 Appendix G Accessories and ordering information
EN
H
Scanner resolution
and color
This chapter provides information on the following topics:
EN
●
Overview
●
Resolution and color guidelines
●
Resolution
●
Color
263
Overview
If you are printing a scanned image or copying an image and the
quality is not as you expected, you might have selected a
resolution or color setting in the copier/scanner software that
does not match your needs. Resolution and color affect scanned
and copied images in the following ways:
●
Image clarity
●
Texture of gradations (smooth or rough)
●
Scan and copy time
●
File size
Resolution is measured in dots per inch (dpi) while color and
grayscale are measured by the number of colors possible. You
can adjust the scanner resolution up to 600 dpi. You can set color
and grayscale at 1 (black and white) or 8 (256 levels of gray) to
24 bit (true color).
The Resolution and color guidelines table lists simple tips that
you can follow to meet your scanning and copying needs. Also
see Resolution and Color to learn more about these topics.
Note
Setting the resolution and color to a high value can create large files
that take up disk space and slow the scanning or copying process. It is
important that you determine how you are going to use the scanned
image.
264 Appendix H Scanner resolution and color
EN
Resolution and color guidelines
Intended use for scan
Recommended
resolution setting
Recommended color
settings
Fax
150 dpi
●
Black and White
E-mail
150 dpi
●
Black and White if the
image does not require
smooth gradation
Grayscale if the image
requires smooth gradation
Color if the image is in
color
●
●
Edit text
300 dpi
●
Black and White
Print (graphics or text)
●
●
Black and White for text
and line art
Grayscale for shaded or
colored graphics and
photos
Color if the image is in
color
●
600 dpi for text and
complex graphics
150 to 300 dpi for simple
graphics and photos
●
●
Display on screen
75 dpi
●
●
●
EN
Black and White for text
Grayscale for graphics and
photos
Color if the image is in
color
Resolution and color guidelines 265
Resolution
Generally, the ideal scanning resolution is 150 dots per inch (dpi).
Changing the size of the image after you have scanned it affects
the resolution. Therefore, before you set the scanner resolution,
determine what the final image size will be. For example, you
might want to scan an original that is 76 x 127 mm (3 x 5 in.), but
there is only room for a 38 x 63.5 mm (1.5 x 2.5 in.) image in your
document. Set the scanner resolution to 75 dpi.
Resolution
Size of original
76 x 127 mm
(3 x 5 in.)
Size after scanned and
altered
Recommended scanner
resolution
38 x 63.5 mm
(1.5 x 2.5 in.)
75 dpi
76 x 127 mm
(3 x 5 in.)
150 dpi
152 x 254 mm
(6 x 10 in.)
300 dpi
266 Appendix H Scanner resolution and color
EN
Color
You can set the color values when copying or scanning to the
following settings.
Setting
Recommended use
Best Color
Photograph
High quality color and black and Scanner software
white photographs or when
printing on specialty photo paper.
Normal Color
Photograph
High quality color and black and
white photographs. Use this
setting when file size is an issue
or when you want the document
to scan quickly.
Photo Only
Documents that contain mostly
TWAIN driver
color and black and white photos.
Text Only
Documents that contain mostly
text.
TWAIN driver
Mixed Color
Documents that contain mostly
color graphics.
TWAIN driver
Mixed Grayscale
Documents that contain mostly
black and white graphics.
TWAIN driver
Photo
Documents that contain mostly
Copier software
color and black and white photos.
Text
Documents that contain mostly
text.
Copier software
Draft
To save toner when copying
documents.
Copier software
EN
Where you set the color value
Scanner software
Color 267
268 Appendix H Scanner resolution and color
EN
Index
A
Access List
host access control list 175
Accessories and ordering
information 259
part numbers 259
Acquire an image 88
AppleTalk
Name 179
Network number 179
Node number 179
STATUS 179
TYPE 179
Zone 179
ARP DUPLICATE IP ADDRESS 181
AUTONEGOTIATION 170
B
BAD BOOTP REPLY 183
BAD BOOTP TAG SIZE 183
BAD PACKETS RCVD 172
Best quality
printer setting 79
Booklets
printing 76
BOOTP 174
configuring 51
BOOTP Server 51
identifying 174
BOOTP/DHCP IN PROGRESS 183
BOOTP/RARP IN PROGRESS 183
Bootstrap Protocol 50
Browsers, supported 49
C
Cancel
copy job 96
print job 78
scan job 90
Cards
printing 67
Carrier sheet 32
CF ERR
ACCESS LIST EXCEEDED 183
FILE INCOMPLETE 182
INVALID PARAM 182
LINE TOO LONG 182
MISSING PARAM 182
EN
TRAP LIST EXCEEDED 183
UNKNOWN KEYWORD 182
Cleaning
printer 125– 127
printer paper path 127
Scanner 155
client-server 44
Color 267
guidelines 265
Community name 51
configuration page 170
Compatibility
LaserJet III 79
Components
Copier/Scanner 29– 31
printer 14– 19
CONFIG BY 174
CONFIG FILE 174
configuration page messages
Error Messages 180
Contrast
adjust 88, 89
contrast sensitive originals 88
contrast sensitive originals 88
Control panel
printer 15
scanner 30
control panel
locking 24
Copier Control Panel 38
Copier/Scanner
components 29– 31
specifications 218– 220, 228
Copy Plus 38
Copying
cancel copy job 96
contrast sensitive originals 88
precautions 33
Quick Copies 92
receipts 88
Crop image 89
Customer support 193
D
DATE MANUFACTURED 170
Default gateway
configuration page 173
see also, gateway
Index 269
Default settings
print quality 79
printer properties (driver) 23
Quick Copy 93
DHCP 174
enabling or disabling 59
UNIX systems 54
using 54
Windows servers 55
DHCP NAK 183
DHCP Server
identifying 174
DIMM
installation 246
removal 249
DISCONNECTING
FROM SERVER 184
DNS server 54, 175
Document Assistant
accessing 35
features 35
Domain name 175
Duplexing 71
Duplexing, card stock 73
Dynamic Host Configuration Protocol 54
E
EconoMode 80
Edit scanned text (OCR) 85
Edit text feature (OCR) 85
E-Mail, scan to 83
embedded web server 48
Envelopes
printing 64, 65
Error messages 180
printer
light patterns 105
on screen 107
scanner/copier
troubleshooting 147
F
Faster printing
printer setting 79
FIRMWARE REVISION 169
FRAME TYPE 178
FRAMING
ERRORS RCVD 172
G
gateway
bootptab file 53
270
Index
H
hardware address
Bootptab file 52
identifying 169
Help, online 25
accessing 41
HOST NAME 173
HP FIRST 197
HP JetDirect
Error messages 180
HP JetDirect 175X 44, 164
configuration page 165
Verifying your hardware 185
HP LaserJet Director
turning off 36
HP LaserJet Photo Center 40
HP LaserJet Utility
for Macintosh 24
I
I/O Card
STATUS 169
idle timeout
current setting 175
Image
add annotations 90
defects
printer 120
enhancements 89
Image defects
Copier/Scanner
black dots or streaks 152
blank pages 151
reduced image 152
too light or dark 151
unclear text 152
unwanted lines 152
vertical white stripes 151
copier/scanner
toner scatter outline 153
printer
curl or wave 123
dropouts 120
gray background 121
light print or fade 120
loose toner 122
misformed characters 122
page skew 123
toner smear 121
toner specks 120
vertical lines 121
vertical repetitive defects 122
wrinkles or creases 123
Import images 88
EN
Installation
printer 11, 43
scanner 27
INVALID
GATEWAY ADDRESS 182
IP ADDRESS 182
SERVER ADDRESS 182
SUBNET MASK 182
SYSLOG ADDRESS 182
TRAP DEST ADDRESS 182
IP
configuration information 174
IP address 173
Bootptab file 53
IPX/SPX
STATUS message 177
J
Jams
printer 128
scanner 156
L
LAN ERROR
BABBLE 180
CONTROLLER CHIP 180
EXTERNAL LOOPBACK 180
INFINITE DEFERRAL 180
INTERNAL LOOPBACK 180
LOSS OF CARRIER 181
NO LINKBEAT 181
NO SQE 180
RECEIVER OFF 180
RETRY FAULTS 181
TRANSMITTER OFF 181
UNDERFLOW 181
Laser Writer driver 24
LaserJet Document Desktop
accessing 36
features 36
LaserJet Toolbox 38
accessing 38
features 38
LaserJet Utility 24
Letterhead
printing 66
Light patterns
printer 105
Loading
Copier/Scanner originals 34
locking control panel 24
M
Macintosh
printer drivers 24
printing errors 111
selecting alternate PPD 113
software for 24
troubleshooting 109
Manual duplexing 71
Manual duplexing, card stock 73
Manual feed 70
Manufacturing ID 170
Media
cards, printing 67
Copier/Scanner
supported sizes and types 32
envelopes, printing 64, 65
letterhead, printing 66
printer
choosing 20
specifications 20, 32, 237
transparencies, printing 63
Memory
DIMM
available 248
installation 246
removal 249
testing 248
messages
Errors 180
Model number 169
modes
scanning 83
viewer 83
Multiple pages per sheet
printing 75
N
network
Error messages 180
network connections
settings changes in 39
NETWORK FRAME TYPE RCVD 178
NETWORK RECONFIG– MUST REBOOT
181
Network Statistics 172
NODE NAME 177
Novell NetWare
Error messages 180
NOVRAM ERROR 181
N-up printing 75
O
OCR feature 85
Online help
printer 25
EN
Index 271
Online help, accessing 41
OUT OF BUFFERS 181
P
PACKETS TRANSMITTED 172
Paper
choosing 20, 237
loading
Copier/Scanner 34
printer 21
specifications
printer 238– 243
supported sizes and types
Copier/Scanner 32
printer 20
Paper handling
printer
troubleshooting 116, 154
Paper jam
printer
clearing 128
scanner
clearing 156
peer-to-peer 44
Pickup roller
changing 131
cleaning 133
PORT CONFIG 169
PORT SELECT 169
POSTSCRIPT MODE NOT SELECTED
184
Power
printer
turn off 22
voltage conversions 22
PPDs
Macintosh 24
selecting alternate 113
Precautions
copying 33
printer
paper jams 128
scanner
jams 156
scanning 33
Preventing problems 150
Primary Frame Type 177
Print quality
settings 79
troubleshooting 123
print server
Error messages 167
light patterns 166
Troubleshooting 164
272
Index
Printer
components 14– 19
control panel 15
default settings 23
driver 23
drivers, Macintosh 24
features and benefits 12
installation 11, 43
light patterns 105
loading paper (media) 21
online help 25
paper input options 16
paper jam 128
paper output options 18
power
turn off 22
voltage conversions 22
properties (driver) 23
renaming 113
specifications 206– 208
Printer Page Description Files, see PPDs
Printer properties
booklet printing 76
manual duplexing 71
multiple pages per sheet 75
print quality settings 79
watermarks 74
Printing
booklets 76
cancel print job 78
printing on media
cards 67
envelopes 64, 65
letterhead 66
transparencies 63
watermarks 74
with EconoMode (save toner) 80
Printing tasks
multiple pages per sheet 75
N-up printing 75
print booklets 76
print on both sides of paper 71
print on both sides of paper, card stock
73
print watermarks 74
Q
Quick Copy 38
making 92
settings 93
R
RARP Server
identifying 174
RARP, using 60
EN
renaming the printer 113
Resolution 266
guidelines 265
S
Sales
office locations 199
Sales and service offices 199
Save toner
EconoMode 80
Scan/copy quality
troubleshooting 150– 152
Scanner
control panel 30
installation 27
paper input tray 31
paper jam 156
Scanner/copier
removing from printer 159
Scanning
cancel scan job 90
contrast sensitive originals 88
methods 83
precautions 33
receipts 88
Scanning tasks
add annotations 90
edit text (OCR) 85
enhancing scanned images 89
scan an image 88
scan to e-mail 83
store scanned images 87
Screen messages
printer 107
selecting
alternate PPD 113
Service
agreements 197
availability 188
hardware 188
information form 190
office locations 199
providers 197
Service and support
availability 188
see also Support 187
Service Location Protocol (SLP) 175
Settings
print quality 79
printer properties (driver) 23
Quick Copy, changing 93
SNMP set community name
configuration page 170
EN
Software
Copier Control Panel 38
Document Assistant 35
HP LaserJet Utility for Macintosh 24
LaserJet Document Desktop 36
LaserJet Toolbox 38
license agreement 252
Macintosh 24
Macintosh printer drivers 24
printer properties (driver) 23
Quick Copy settings 38
Specifications
Copier/Scanner 218– 220, 228
printer 206– 208
paper 238– 243
Status
AppleTalk 179
General 169
IPX/SPX 177
TCP/IP 173
Store scanned images 87
Windows 9.x & NT 4.0 87
subnet mask 173
bootptab file parameter 53
Support 191
America Online 195
availability 188
CompuServe 195
HP FIRST 197
HP Support Assistant CD 197
online services 195
Web 195
Supported web browsers 49
syslog server
Bootptab file parameter 53
identifying 175
T
TCP/IP
STATUS message 173
TFTP
Error messages 183
Server 51, 174
Toner
EconoMode (save toner) 80
redistributing 100
Toner cartridge
changing 101
managing 97
recycling 99
save toner, EconoMode 99
TOTAL PACKETS RCVD 172
Transparencies
printing 63
Index 273
Troubleshooting
configuration page error messages 180
Copier/Scanner
finding the solution 138
Macintosh printing problems 109
pickup roller 131, 133
print quality 123
printer 103
error messages 107
finding the solutions 104
image defects 120
light patterns 105
paper handling 116, 154
paper jams 128
PS problems 114
scan/copy quality 150– 152
scanner
paper jams 156
scanner/copier 137
turning off HP LaserJet Director 36
U
UNABLE TO
CONNECT DHCP SERVER 184
UNICAST PACKETS RCVD 172
UNSENDABLE PACKETS 172
V
Voltage conversions
printer 22
W
Warranty 254
toner cartridge 256
Watermarks 74
WEB JETADMIN URL 176
WINS server 175
DHCP and 54
X
XMIT COLLISIONS 172
XMIT LATE COLLISIONS 172
274
Index
EN
copyright © 2002
Hewlett-Packard Company
www.hp.com/support/lj1200
www.hp.com/support/lj1220
hp LaserJet 1200
series products