Water Purifier

SUPERIOR TECHNOLOGY FOR ADVANCED PROTECTION.

TM

E X P E R T C O M P A N Y S E R V I C E

Toll Free No.: 1800-103-2468 or

SMS us: +91 99410 32468 or

E-mail us: [email protected]

Monday to Friday: 9 am to 8 pm.

Saturday & Sunday: 9 am to 6 pm.

# For calls registered at A. O. Smith call centre before 4 pm only.

For more details please call our Toll Free No. 1800-103-2468 or log on to www.aosmithindia.com.

w w w . a o s m i t h i n d i a . c o m

USER GUIDE

Size: A5 [148.5 mm (W) x 210 mm (H)]

Part No.: 333770-000_R0

Date: 21-12-2015

Dear Customer,

Congratulations and welcome to A. O. Smith family.

We thank you for the trust you have shown in choosing the A. O. Smith water purifier.

A. O. Smith water purifier is one of the most advanced RO water purifier available in the market today. It is specially designed keeping in mind today’s water quality and your needs.

Millions of customers all over the world trust A. O. Smith Products for their quality and workmanship.

Our customer-centric approach manifests itself in many other ways too. If you need any information or assistance with your water purifier, just call us from any phone, anywhere in the country to our Toll Free Customer Care No. 1800-103-2468.

Please go through this simple and easy to read instruction and installation manual to get the best out of your A. O. Smith RO water purifier.

We once again thank you for choosing A. O. Smith.

Yours Sincerely,

Team A. O. Smith

Contents

Key Features of your A. O. Smith RO water purifier............................................ 01

Pre-instruction literature .......................................................................................... 02

General instructions ................................................................................................. 03

Introduction ............................................................................................................. 04

Product overview ..................................................................................................... 06

Function of indicators .............................................................................................. 07

Water flow ............................................................................................................... 09

Electrical diagram..................................................................................................... 09

Safety precautions.................................................................................................... 10

How to use............................................................................................................... 13

Draining drip tray..................................................................................................... 14

How to maintain your product................................................................................. 15

Replacing changeable panel..................................................................................... 16

Troubleshooting....................................................................................................... 17

Technical specifications ............................................................................................ 20

FAQs......................................................................................................................... 23

Warranty terms and conditions................................................................................ 25

Warranty card .......................................................................................................... 29

Service and maintenance ......................................................................................... 30

Disclaimer ................................................................................................................ 31

What’s in the box?

Water Purifier User Guide Mounting Accessories Tube & Connectors

Key Features of your A. O. Smith RO water purifier

PURITY THROUGH 5 STAGE PURIFICATION

5S TECHNOLOGY: Pre-filter + Sediment filter + Pre Carbon filter + RO Membrane +

Silver Activated Post Carbon. In A. O. Smith RO water purifier 100% of the water passes through the RO membrane.

ADVANCE UNIQUE PATENTED SSM TECHNOLOGY (SIDE STREAM RO MEMBRANE)

Suitable for water with low and high (upto 2000 ppm) TDS. Wastes less water and improves pure water recovery.

TWIN ADVANCE ALERT TECHNOLOGY

For Sediment + Pre Carbon filters and RO membrane + Silver Activated Post Carbon change.

ADVANCED PRE-FILTER & SEDIMENT FILTER

For effective removal of suspended solids and sediment from water and to ensure better life of RO membrane.

AESTHETICS

ColourMatch System

®

to suit your kitchen décor.

CONVENIENCE

Provision for both wall mounting and table top.

TANK OVERFLOW PROTECTION

Prevents water overflow from the tank.

LARGE STORAGE CAPACITY

Pure water storage capacity of 9 litres.

WQA CERTIFIED RO MEMBRANE

RO Membrane element in A. O. Smith RO water purifier is tested and certified by WQA against NSF/ANSI 58 standards for material requirements.

01

Pre-instruction Literature

On Receipt

It is our policy to promote safe delivery of all orders. This product shipment has been thoroughly checked, packed and quality certified before leaving our plant.

Visible Loss or Damage

If any of the goods called for on the bill of lading or express receipt are damaged or the quantity is short, do not accept them until the freight or express delivery agent makes an appropriate notation on your freight bill or receipt.

Concealed Loss or Damage

When a shipment has been delivered to you in apparent good condition, but upon opening the crate or container, loss or damage has taken place while in transit, inform the carrier’s agent / A. O. Smith representative immediately.

About this Manual

This manual is a guide to good practice for operating and periodic maintenance of the

A. O. Smith RO water purifier.

This does not contain the full servicing procedures necessary for continued successful operation of this product. The services of A. O. Smith Company authorised service technician must be employed periodically on the same.

Do not operate before reading manual supplied with this product.

Please follow instructions in this manual to ensure personal safety and proper operation of this product. A. O. Smith assumes no liability for installation or servicing performed by any unauthorised personnel. Always install, operate, inspect and maintain this product in accordance with all applicable standards. Please store this user manual carefully for any future reference.

02

General Instructions

Safety

Your safety and the safety of your loved ones is paramount to us. There are several safety related messages in this manual, which have been provided during various stages such as installation, operation and maintenance of your A. O. Smith RO water purifier. These messages point out potential hazards and also educate on how to reduce any potential risks. Please always read and follow all safety messages as provided in this manual.

DANGER

WARNING

CAUTION

This is the safety alert symbol. This symbol alerts you to potential hazards that can hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING”.

Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

Indicates a potentially hazardous situation, which if not avoided, could result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury or property damage.

IMPORTANT

These instructions have been written as a guide for the proper installation and operation of your A. O. Smith RO water purifier. A. O. Smith will not accept any liability where these instructions have not been followed. However, for your safety and to avoid damage caused by improper installation, it is recommended that water purifier must be installed by A. O. Smith Company authorised service technician only.

Before proceeding with the installation instructions:

1. Inspect the A. O. Smith RO water purifier and its component parts for possible damage. DO NOT install or attempt to repair any damaged component parts. If you detect any damage in your A. O. Smith RO water purifier please contact the company through Customer care centre, details of which are mentioned in this manual and on the product.

2. Verify that the voltage being supplied corresponds to that which is mentioned in the

A. O. Smith RO water purifier manual.

03

Introduction

A. O. Smith RO water purifier uses one of the latest technologies that is used in water purification process. A. O. Smith RO water purifier works under the principle of RO (Reverse Osmosis) technology which is found to be one of the most effective process. In this process water under pressure is passed through a semi-permeable membrane. Purified water is collected for drinking in a storage tank and impurities in the water are flushed to the drain.

Why water purification is important?

Water purification, today is essential due to the presence of harmful contaminants present in the water supply. Rapid urbanisation and speedy industrial growth have led to significant pollutants and contaminants being found in the water supply. Below is a list of some of the harmful contaminants found today in the water supply which if consumed in excess can be detrimental to human health.

• TDS (Total Dissolved Solids) like Nitrates, Chlorides, Sulphates etc.

• Pesticides and VOC (Volatile Organic Compounds).

• Heavy metals like Mercury, Arsenic, Lead, Chromium, Cadmium etc.

• Microorganisms such as pathogenic bacteria, virus, protozoa and cysts.

A. O. Smith RO water purifier removes excessive TDS (Total Dissolved Solids) in water by more than 90%. A. O. Smith RO water purifier reduces heavy metals and removes pathogens. By this, it ensures you safe and great tasting water.

How does A. O. Smith RO water purifier work?

A. O. Smith RO water purifier has 5 stages of purification system, wherein the water is passed through the various stages and progressively filtered to get purified water which is stored in the inbuilt storage tank.



Stage 1 – Pre-filter

The Pre-filter is used to remove physical contaminants such as dirt, dust, soil particles, turbidity present in the water. This improves the life of the Sediment filter.



Stage 2 – Sediment filter

The Sediment filter is used to remove fine and coarse physical contaminants present in the water. This improves life of the Pre Carbon filter and ensures efficient working of RO membrane.



Stage 3 – Pre Carbon filter

The Pre Carbon filter uses carbon block with high adsorbtion capacity which reduces harmful chemicals including pesticides, volatile organic compounds, residual chlorine etc., from water. It also adsorbs bad taste and odour causing organic compounds from water.

04

 Stage 4 – RO (Reverse Osmosis) membrane

RO membrane contains semi-permeable membrane wherein the water is passed through the semi-permeable membrane to remove TDS (Total Dissolved Solids) and heavy metals like mercury, arsenic, lead, chromium, cadmium etc. It also removes microorganisms like bacteria, virus, protozoa and cysts.



Stage 5 – Silver Activated Post Carbon

Water is passed through Silver Activated Post Carbon which acts as polisher and enhances the taste of water.

 Stage 4 – RO (Reverse Osmosis) membrane

RO membrane contains semi-permeable membrane wherein the water is passed through the semi-permeable membrane to remove TDS (Total Dissolved Solids) and heavy metals like mercury, arsenic, lead, chromium, cadmium etc. It also removes microorganisms like bacteria, virus, protozoa and cysts.



Stage 5 – Silver Activated Post Carbon

Water is passed through Silver Activated Post Carbon which acts as polisher and enhances the taste of water.

Figure 1

Ball valve

Pre-filter

Note: The Pre-filter and the Ball Valve comes along with the product as standard accessories.

05

Product Overview

Figure 2

Changeable

Panel

Display Panel

Indicators

Faucet

Lever

Drip Tray

Cover

Removable

Drip Tray

Front View

Top

Cover

Water

Level

Indicator

Main

Body

Overflow water

O I R

Back View

Reject water

Feed water inlet

06

Rear

Cover

Function of indicators

Figure 3

TANK

FULL

AUTO

FLUSH

RO

CHANGE

SC

CHANGE

Power Button

This button is used to switch ON/OFF the water purifier.

• When there is a leak in the water purifier, the power button starts to blink with continuous beep till it is fixed.

• When the water pressure is lower than required water pressure limits, the power button starts to blink continuously with beep sound for 10 seconds till the water pressure becomes normal.

Note: Call A. O. Smith Customer care centre if you notice continuous blinking of Power light.

Tank full indicator

This indicates that the water purifier tank is full.

• When there is an overflow the indicator starts to blink with continuous beep till it is fixed.

Note: Call A. O. Smith Customer care centre if you notice continuous blinking of Tank full indicator.

07

Auto flush indicator

This indicates flushing is in progress. Every time the water purification process is activated the auto flushing mechanism cleans the RO membrane. It enhances the life of

RO membrane.

Note: Call A. O. Smith Customer care centre if you notice continuous blinking of Auto flush indicator.

RO change indicator

This indicates that the Silver Activated Post Carbon and/or RO membrane needs to be replaced.

• RO change indicator glows when 10% life is remaining, indicating that it is time to replace Silver Activated Post Carbon and/or RO membrane.

• When Silver Activated Post Carbon and/or RO membrane life reaches its end, this indicator will start to blink continuously. The unit will not function until Silver

Activated Post Carbon and/or RO membrane are/is replaced.

• RO change indicator keeps blinking continuously with the buzzer beeping for 10 times every time the system is switched ON. The unit will not function until Silver

Activated Post Carbon and/or RO membrane are/is replaced.

Note: Call A. O. Smith Customer care centre to replace the Silver Activated Post Carbon and/or RO membrane.

SC change indicator

This indicates that the Sediment filter and/or Pre Carbon filter needs to be replaced.

• SC change indicator glows when 10% life is remaining, indicating that it is time to replace Sediment filter and/or Pre Carbon filter.

• When Sediment filter and/or Pre Carbon filter life reaches its end, this indicator will start to blink continuously and the unit will not function until Sediment filter and/or

Pre Carbon filter are/is replaced.

• SC change indicator keeps blinking continuously with the buzzer beeping for 10 times every time the system is switched ON. The unit will not function until Sediment filter and/or Pre Carbon filter are/is replaced.

Note: Call A. O. Smith Customer care centre to replace the Sediment filter and/or Pre Carbon filter.

08

Water flow

Figure 4

Low

Pressure

Switch

Solenoid valve

Tap water

Inlet water

3-way joint

Pre-filter Sediment filter

Storage

Tank

Level 2

Sensor

Pump

Pre Carbon

Pure water

RO

Faucet

Activated

Post Carbon

Electrical diagram

Figure 5

Flush

Solenoid valve

Display

PCB

Reset

PCB

Upper

Level

Sensor

Lower

Level

Sensor

Water

Leakage

PCB

Waste water

Low Pressure

Switch

Flush

SV

Pump

Inlet

SV

150V - 300V

50 Hz

1-

φ

AC supply

P

N

SMPS

GND

24V DC

Driver Board

09

Safety Precautions

Electrical safety

Even though the product is designed keeping highest safety standards in mind, there are certain Do’s and Dont’s which need to be followed while using this product.

Power plug must be used with a grounded 230V outlet. (Figure 6)

Figure 6

230V

CAUTION

Do not move the product when product is running. (Figure 7)

Figure 7

Do not pull out or touch power plug with wet hands to avoid electrical shock.

(Figure 8)

Figure 8

DANGER

Install the product away from direct sunlight. (Figure 9)

Figure 9

Product should be installed only by A. O. Smith

Company authorised service technician.

(Figure 10)

Figure 10

CAUTION

10

Do not connect hot water to the product.

(Figure 11)

Figure 11

Connect the product to the power supply only with the plug that is provided with the purifier. (Figure 12)

Figure 12

Heater

CAUTION

Do not use the purifier if the power cord is damaged or you notice strange noise, burning smell, or smoke. Switch off the power, unplug the power cord immediately and call Customer care centre. (Figure 13)

Figure 13

CAUTION

Do not open the purifier for cleaning the filters or for any part replacements. This must be done only by A. O. Smith

Company authorised service technician.(Figure 14)

Figure 14

CAUTION

11

When it is used

Do not put heavy objects on the product.

(Figure 15)

Figure 15

Do not put foreign objects or hand inside the purifier. (Caution is needed, especially for children). (Figure 16)

Figure 16

CAUTION

Do not drink the water from the reject water tube. Reject water should not be consumed in any form. (Figure 17)

Figure 17

Reject water tube

Waste water

Note: It is recommended not to switch off the water purifier and/or turn off the water supply to the product when it is not been used for more than 24 hrs. The purifier has an in-built cleaning mechanism which cleans the RO membrane every 24 hrs by flushing it. This feature protects the RO membrane and ensures longer life.

12

How to use

1. Turn ON the water connection through the ball valve. (Figure 18)

Figure 18

ON

2. Switch ON the power supply and press the power button of the purifier.

(Figure 19)

Figure 19

3. To dispense water from the storage tank, push and hold the water faucet lever. (Figure 20)

Figure 20

4. To dispense water continuously, lift up the water faucet lever for the continuous water flow. To stop the waterflow, pull down the water faucet lever. (Figure 21)

Figure 21

Note:

• Discard the first cycle of pure water, before you start using it for consumption.

• Make sure to discard the water in the storage tank if you have not used the purifier for more than 2 days.

13

Draining Drip Tray

We have provided removable Drip Tray with the product. In case there is slippage of water, it gets collected in Drip Tray.

1. Remove the Drip Tray assembly by pulling forward. (Figure 22)

2. Remove Drip Tray cover by pulling upward and then drain completely.

(Figure 23)

Figure 22 Figure 23

3. Clean the surface of water tray with a soft cloth. (Figure 24)

Figure 24

4. Re-attach the Drip tray assembly into the purifier. (Figure 25)

Figure 25

14

How to maintain your product

Do not splash water directly or clean with benzene, pesticides, thinner, alcohol, etc., but use a soft, dry cloth to clean the purifier. (Figure 26)

Figure 26

Replace filters regularly according to the replacement indications. This must be done only by A. O. Smith Company authorised service technician. (Figure 27)

Figure 27

Benzene

Use A. O. Smith genuine accessories only, for optimal performance of the purifier.

(Figure 28)

Figure 28

RO

RO

15

Replacing the Changeable panel

1. Remove the Changeable panel by pulling it out gently from the Top

Cover. (Figure 29)

Figure 29

Changeable

Panel

2. Insert new Changeable panel and press gently to get it fixed into the slot. (Figure 30)

Figure 30

Changeable

Panel

Slot

Top Cover

16

Troubleshooting

Your A.O. Smith RO water purifier may not function at its desired capability if used incorrectly. This may not necessarily mean that the product is faulty. For instances like these, please follow the steps given below to troubleshoot the problem without the help from a certified technician. If the problem still persists, please call Customer care centre immediately.

Problems Check-up Solution

Change in water taste. Has the purified water been stored in the tank

Drain the stored water from the storage tank for long time? through faucet.

Filters / Membrane may require replacement.

Call Customer care centre for replacement.

Has the raw water quality Call Customer care centre.

changed?

Check if there is no water flow through reject line.

Switch OFF the water purifier and call Customer care centre.

Decreased flow of purified water.

Check whether the tap / ball valve is closed.

Open the tap / ball valve.

Filters / Membrane may be Call Customer care centre clogged or damaged. for replacement.

Less / No reject water. Check if the reject water tube is bent.

Clear the bent in the reject water tube.

Check if the reject water tube is blocked.

Switch OFF the water purifier and call Customer

care centre.

No pure water. Check whether there is water supply in the tap.

If not, take the help of a plumber to set it right.

Check whether tap / ball Open the tap / ball valve.

valve is closed.

Check if either RO change Call Customer care centre or SC change is RED. for filters replacement.

None of the above. Call Customer care centre.

17

Buzzer beeps and power LED blinks continuously.

Water leak alarm is triggered indicating that there is a leakage inside the purifier.

Switch OFF the water purifier and call Customer care centre.

TANK

FULL

AUTO

FLUSH

RO

CHANGE

SC

CHANGE

Buzzer beeps and tank full LED blinks continuously.

Overflow alarm is triggered indicating overflow.

Switch OFF the water purifier and call Customer care centre.

TANK

FULL

AUTO

FLUSH

RO

CHANGE

SC

CHANGE

Buzzer beeps for

8 times and power

LED blinks continuously.

Low pressure alarm is triggered indicating that the system input water pressure is not in the required range.

Check feed water supply to the purifier. If problem still persists, switch OFF the water purifier and call

Customer care centre.

TANK

FULL

AUTO

FLUSH

RO

CHANGE

SC

CHANGE

Buzzer beeps and auto flush LED blinks continuously.

Auto flush alarm is triggered indicating level sensor error.

Switch OFF the water purifier and call Customer care centre.

TANK

FULL

AUTO

FLUSH

RO

CHANGE

SC

CHANGE

18

RO change LED glows.

RO change indicator glows when 10% life is remaining indicating that it is time to replace filters.

Call Customer care centre for filters replacement.

TANK

FULL

AUTO

FLUSH

RO

CHANGE

SC

CHANGE

Buzzer beeps for 10 times RO change alarm is

RO change LED blinks continuously. triggered indicating that the filters need to be replaced and the water supply had been stopped.

Switch OFF the water purifier and call Customer care centre for filters replacement.

TANK

FULL

AUTO

FLUSH

RO

CHANGE

SC

CHANGE

SC change LED glows. SC change indicator glows when 10% life is remaining indicating that it is time to replace filters.

Call Customer care centre for filters replacement.

TANK

FULL

AUTO

FLUSH

RO

CHANGE

SC

CHANGE

Buzzer beeps for 10 times SC change alarm is

SC change LED blinks continuously. triggered indicating that the filters need to be replaced and the water supply had been stopped.

Switch OFF the water purifier and call Customer care centre for filters replacement.

TANK

FULL

AUTO

FLUSH

RO

CHANGE

SC

CHANGE

19

Technical Specifications

Model

Product Dimensions (H x D x W)

Net Weight

Gross Weight

Flow rate*

Storage tank capacity

A. O. Smith RO

503 mm x 325 mm x 314 mm

8.5 kgs (approx.)

13.2 kgs (approx.)

Up to 15 litres per hour

9 litres (approx.)

Purification technology

5 Stage Purifying Technology

RO (Reverse Osmosis)

Pre-filter + Sediment filter + Pre Carbon filter + Side Stream RO membrane and +

Silver Activated Post Carbon

Thin film composite RO membrane Membrane type

Material of construction for plastic Food safe, non-toxic, engineering grade parts plastics

Pump type Diaphragm pump, 24VDC, 0.26 Amps,

Operating Pressure 125 psi (Max.)

Input Voltage

Power rating (Max)

Pressure Rating***

% Recovery**

TDS reduction**

Input water temperature

150 – 300 VAC, 50 Hz

48 Watts

7 psi to 30 psi

Up to 30%

≥95% (approx.)

5°C to 45°C

* Flow rates depends on variable factors such as feed water pressure, feed water characteristics and condition of the membranes and filters.

** Recovery and TDS reduction percentages also depends on variable factors such as life and condition of the membranes and filters, feed water pressure, feed water characteristics etc.

*** If input pressure exceeds 30 psi, a pressure reducing valve needs to be installed at the feed line. If the pressure is lower than 7 psi, a booster pump needs to be installed.

Ensure you buy them from A. O. Smith Company authorised service technician.

20

Recommended input Feed water quality for the optimum performance of your product

RECOMMENDED FEED WATER QUALITY

Parameter Limits

Total Dissolved Solids (TDS) Up to 2000 ppm

Total hardness

Turbidity

Up to 500 ppm

Up to 5 NTU

Iron

Feed water pressure

Feed water temperature

0.3 ppm (max.)

7 psi to 30 psi

5°C to 45°C

Warranty details/Recommended filter change:

Pre-filter change:

The Pre-filter needs to be replaced at 200 hrs or approximately after 2,500 litres of purified water. Depending on the quality of the feed water the Pre-filter may even be changed earlier than 200 hrs.

Sediment and Pre Carbon filters change:

The Sediment and Pre Carbon filters need to be replaced at 200 hrs or approximately after 2,500 litres of purified water.

Silver Activated Post Carbon filter change:

Silver Activated Post Carbon filter needs to be replaced at 400 hrs or approximately 6,000 litres of purified water.

RO Membrane change:

As per the warranty, the RO membrane needs to be replaced at 400 hrs

(approximately 6,000 litres purified water) or 800 hrs (approximately 12,000 litres purified water) depending on the quality of the feed water.

Note: Please go through detailed warranty terms and conditions mentioned on Page No. 26 to 28.

21

A. O. Smith RO water purifier comes with 4 Changeable colour panels

A. O. Smith ColourMatch System

®

to match your kitchen. Call A. O. Smith Customer care centre [1800-103-2468] to ask for Decorative Changeable colour panel with free home delivery.

ELECTRIC

BLUE

YALE

BLUE

PASSION

RED

SPLENDOR

LILAC

To avail one time free of cost offer, please register within 60 days of purchase.

22

FAQs

1. What is A. O. Smith RO water purifier?

A. O. Smith RO water purifier is advanced 5 stages RO from A. O. Smith. It is

100% RO with no bypass of water for maximum purity.

2. What is 100% RO?

In ordinary RO+UV water purifiers, some amount of water is made to bypass the

RO membrane. With this, heavy metals, unwanted salts and pesticides also pass through. In A. O. Smith RO water purifier, 100% of the water is passed through the RO membrane which ensures maximum purity of water.

3.

How many stages A. O. Smith RO has? And what are the stages?

A. O. Smith RO water purifier has 5 stages of purification which are Pre-filter +

Sediment filter + Pre Carbon filter + RO Membrane + Silver Activated Post

Carbon.

4. What is the storage capacity in the A. O. Smith RO water purifier?

The storage capacity in the A. O. Smith RO water purifier is 9 litres of pure water.

5. What is the purification flow rate of A. O. Smith RO water purifier?

Up to 15 litres per hour, purification capacity also depends on water quality, condition of filters and RO membrane.

6. Does the A. O. Smith RO water purifier have service or filter change alerts?

Yes, the A. O. Smith RO water purifier has a twin advance alert technology which indicates when to change the Sediment filter, the Pre Carbon filter and the

Silver Activated Post Carbon.

7. Does the A. O. Smith RO water purifier come with a Pre-filter?

Yes, A. O. Smith RO water purifier comes with a Pre-filter which is part of the product.

8. When does the A. O. Smith RO water purifier indicate a filter change?

The first notification is indicated when the consumption of the filter life is at 90%.

When the filter life consumption is at 100%, the water purifier automatically stops functioning.

9. What is the nature of indication for the change in filter?

On the first intimation when the filter life is at 90% the respective filter indicator will start to blink. On 100% filter life consumption, the blinking will be replaced with a constant light in the respective indicator.

10. What is the Advanced Unique SSM technology? How is it different from other technologies and what are its advantages?

The Advanced Unique SSM is an abbreviation for the side stream RO membrane technology. Unlike traditional membranes, this membrane has water inflow from

2 sides which results in better rejection of dissolved solids. It also results in higher membrane life.

23

11. What is the average life of the Pre-filter, Sediment filter and Carbon filter?

The Pre-filter, Sediment filter and Carbon filter needs to be replaced at 200 hrs or approximately after 2,500 litres of purified water. Depending on the feed water quality, the Pre-filter may be changed even earlier than 200 hrs. Sediment filter &

Pre Crabon filter needs to be replaced at 200 hrs or approximately after 2,500 litres of purified water. The Silver Activated Post Carbon filter needs to be replaced at

400 hrs or after 6,000 litres of purified water.

12. What is tank overflow protection?

The tank over flow protection feature, protects the water purifier tank from spilling in case of a water level sensor failure.

A. O. Smith RO water purifier be wall mounted and used as a table top as well?

Yes, A. O. Smith RO water purifier can be mounted on the wall or can be placed on the counter.

14. What are changeable colour panels? What are the colours available? And what is the process to change the colour panels?

The A. O. Smith RO water purifier has a unique changeable panel to match the décor of your kitchen. The standard product comes in Electric blue. Splendor lilac,

Yale blue and Passion red are 3 changeable colour panel options. To change the color panel, after the purchase of the A. O. Smith RO water purifier, the customer has to register the product on the call centre and ask for a colour panel of choice within 60 days of purchase.

Recommended uses of waste water

Although the rejected water has high concentration of TDS (Total Dissolved Solids) and hardness.

If required it can be used for the following:

1. It can be used for watering the garden and plants.

2 It can be used for mopping and cleaning the floors.

Note: Please consult A. O. Smith Customer Care Center before using this water.

24

Warranty Terms and Conditions

Product warranty

A. O. Smith India Water Products Private Limited (“A. O. Smith or Company”) warrants this water purifier (“product”) against the defects arising from faulty design, workmanship and material subject to the following terms and conditions:

1. All electrical and functional parts are warranted for one (1) year from the date of original purchase.

2. The customer shall notify the Company promptly about any defects noticed and give the Company or its representative adequate opportunity to inspect, test and rectify.

Customer shall handover the product, if necessary, with the Company office/authorised service provider along with invoice in the city where it was purchased.

3. The customer shall notify the company if RO change or SCPA change indicator glows.

The RO change indicator glows indicating that the MIN-TECH, Silver Activated Post

Carbon, SCMT filter and/or RO membrane needs to be replaced. The SCPA change indicator glows indicating that the Sediment filter and/or Pre Carbon filter needs to be replaced.

4. The Company or its representative will be entitled to retain any defective parts replaced under warranty on free of charge basis.

5. The Company’s liability under the warranty will be limited only to the product and its defects which occur under conditions of normal operations, under proper usage and maintenance. It excludes defects occurring due to abuse, faulty care, maintenance, repair or alteration to the product or to its parts by unauthorised personnel.

6. The Company’s liability under this warranty shall be limited to the first purchaser/end user and will not apply to subsequent sale by original purchaser/end user. However, repaired part(s) will be warranted for the remaining period of original warranty term.

7. It is mandatory to provide the original bill/invoice copy along with duly stamped warranty card at the time of any repair work being done by authorised representative. Date of original purchase is determined by the date of the original bill/invoice copy. However, if invoice/bill is not found with customer, customer data with the Company records will be used to determine the date of original purchase and will be treated as final. If details are not found from the Company records, manufacturing warranty as per the product serial number will be used as date of original purchase.

8. While A. O. Smith will make reasonable efforts to carry out repairs/replacement of parts under warranty within reasonable time, it is expressly made clear that

A. O. Smith shall not be responsible to complete the said services within any specified period of time.

9. In the event of any unforeseen circumstances, and spares are not being available, the

A. O. Smith’s prevailing depreciation rules will be binding on customer to accept as commercial solution in lieu of repairs.

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10. If an identical model is no longer available due to a change in law, regulation, or standard, A. O. Smith will replace the product with one having a similar capacity and input. In these instances, the customer will have the option of paying the difference between what was paid for the original model and the new model with the additional features, or receiving a refund of the portion of the purchase price on a pro rata basis allocable to the unexpired portion of the warranty. Company’s decision will be final on repair, replacement or refund as aforesaid and Clause 11 and binding on the customer.

11. Warranty is valid within Company Service Network coverage only. In case the customer moves to a non-coverage area, customer needs to bring the product to nearby services network location, Company shall not be responsible for providing services to non-service network area.

12. Notwithstanding anything contained in this warranty terms, the Company shall not be liable in case of failure to provide services under this warranty in case of any force majeure event, i.e., due or attributable to any act of God, orders, restrictions or regulation of Government, Central or State, war working conditions, hostilities, riots, civil commotion, strike, lockout, labour trouble, explosion, insects, rodents or any other cause or circumstance of whatsoever nature beyond the control of A. O. Smith.

13. The customer will have no claim under this warranty in respect of any personal injury, sickness, illness, death, property damage or consequential damages, arised either directly or indirectly due to utilisation of product.

14. A. O. Smith reserves the right to make design and product changes or change the specification at anytime without any obligation to prospective buyers or customers or owners of products previously sold.

15. Warranty does not cover to any accessories provided by dealer or purchased by customer.

16. Warranty does not cover; a. Plastic, cosmetic parts and exterior finish.

b. Consumable parts such as filters except RO membrane (under specified water conditions) as specified in Clause 17 herein below.

c. If defect or fault is caused or occurred due to improper installation by the customer or not installed as per A. O. Smith guidelines specified in product user manual.

d. If failure or damage due to plumbing or other arrangements like, usage of pressure pump, extension of power supply board, non-compatible power socket etc. connected to product. With regard to repairing the existing worn-out/defective part(s) or replacing the same and ascertaining the presence of above circumstances, the decision of A. O. Smith shall be final. In any such event, A. O. Smith will submit a prior estimate for approval or bill for the work to be carried out at the rate prevailing at that time.

e. If product is repaired by unauthorised personnel and usage of non recommended parts or consumables.

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f. If product serial number is missing or altered.

g. If damage is caused by pest infestation.

h. If the input water emits pungent smell.

i. If the input water is discoloured. j. If product is used for commercial purpose.

17. RO membrane will be covered for any material damage, malfunctioning under warranty for specified period as detailed below and effective from date of original purchase.

TDS

Less than 2000 ppm

Less than 2000 ppm

Hardness

Less than 400 ppm

Not Applicable

Warranty for

RO Membrane

2 Years

1 Year

RO membrane warranty stands applicable only if, a. Filters are replaced on time as per A. O. Smith service recommendation and as per filter change notification and replaced through A. O. Smith authorised service representative.

b. The warranty period calculation is based on the assumption of maximum consumption of 15 liters per day.

c. Product is used only for residential and self consumption purpose.

d. Product shall be in regular use and maintained as per product manual guidelines.

e. Product feed water quality is as per the recommendations. (Refer point 17) f. The warranty will not be applicable if the iron content is high (more than

0.3 ppm). This would be determined solely by the company based on the city where the product is installed.

18. The Company shall not be responsible to replace RO membrane at any point of time if output water is satisfactory for drinkable water conditions and RO membrane is performing as per its expected performance of salt rejection.

19. All implied warranties and conditions under law, trade, custom or otherwise are excluded and the warranty and remedies as provided hereinabove are in lieu of all other warranties and remedies to the extent permissible under law.

20. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS CUSTOMERS SOLE

AND EXCLUSIVE WARRANTY. ALL OTHER WARRANTIES INCLUDING A WARRANTY OF

MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY

DISCLAIMED. A. O. SMITH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL,

INCIDENTAL, SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY

ARISING AT ANYTIME SHALL NOT EXCEED THE PURCHASE PRICE PAID WHETHER

BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.

21. The warranty is issued at Bangalore, and courts at Bangalore shall have exclusive jurisdiction over matters covered or flowing from this warranty.

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Post Warranty

1. The customer may be offered a yearly Service Contract (PHCP*) at the prevailing

Company rates and terms.

2. In case the customer does not wish to enter the Service Contract, customer has the option of calling our Authorised service provider and get A. O. Smith Water Purifier unit serviced on actual basis i.e. by paying the Labour Cost and Spares needed to attend to that Service or Service Call at the prevailing Company rates. Such service will be rendered by the Company in towns or places where the Company has its

Authorised service providers.

3. In case of product repair after warranty by Authorised service provider, all expenses of transporting the goods to and from the Authorised service provider shall be borne by the customer directly.

4. If, during such service, it is necessary for the Company or Authorised service provider to replace or repair defective components or parts, the customer shall be required to pay for the same as per the Company's prevailing price list.

* Visit www.aosmithindia.com for more details on PHCP (Product Health Care Plan).

Jurisdiction

The courts of competent jurisdiction at Bangalore, Karnataka shall have exclusive jurisdiction over all matters arising out of any disputes in relation to the product.

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Warranty Card

Customer Copy to be retained by the Customer

Invoice Number: ______________________________ Dated: _________________________

Unit Serial Number: __________________________________

Model: _________________________ Capacity: ______________________

Customer's Name: _______________________________________________

Address: ____________________________________________________________________________

____________________________________________________________________________________

Phone: ________________________

Dealer’s Stamp and Signature

Mobile: ________________________

E-mail: ________________________

Company Copy to be sent back to the Company

Invoice Number: ______________________________ Dated: _________________________

Unit Serial Number: __________________________________

Model: _________________________ Capacity: ______________________

Customer's Name: _______________________________________________

Address: ____________________________________________________________________________

____________________________________________________________________________________

Phone: ________________________

Dealer’s Stamp and Signature

Mobile: ________________________

E-mail: ________________________

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Service and Maintenance

For Service needs:

Please contact our A. O. Smith

Toll Free Number : 1800-103-2468

SMS us : +91 99410 32468

E-mail us : [email protected]

Registered Office

A. O. Smith India Water Products Private Limited

(formerly known as A. O. Smith India Water Heating Private Limited)

Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk,

Ramanagara District - 562 112, Karnataka, India.

CIN: U31909KA2006PTC040282



Toll Free No.: 1800-103-2468



Website: www.aosmithindia.com

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Power of 1 is limited to:

1. Available in selected cities, for details log on to www.aosmithindia.com or call at

1800-103-2468.

3. Within city municipal limits only.

4. Restricted to service requests only.

5. Service may differ in case of Sunday, public holidays, natural calamities and under unavoidable conditions due to political and regional regulations.

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Manufactured by A. O. Smith India Water Products Private Limited

(formerly known as A. O. Smith India Water Heating Private Limited)

Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk, Ramanagara District - 562 112, Karnataka, India.

Toll Free: 1800-103-2468  Website: www.aosmithindia.com

CIN: U31909KA2006PTC040282

* Product colour and image may vary from the actual product.