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USER’S MANUAL


USB FOR WINDOWS AND MACINTOSH
Index
WACOM PenPartner User’s Manual for USB (Windows and Macintosh), February 03, 1999
International English V1.0 for USB
Copyright  WACOM Company, Limited, 1999
All rights reserved. No part of this manual may be reproduced except for your express personal use. WACOM reserves the
right to revise this publication without obligation to provide notification of such changes. WACOM does its best to provide
current and accurate information in this manual, however WACOM reserves the right to change any specifications and product
configurations at its discretion, without prior notice and without obligation to include such changes in this manual.
TRADEMARKS
WACOM, UltraPen, and PenPartner are registered trademarks of WACOM Company, Limited. Acrobat Reader Copyright 
1987-1996 Adobe Systems Incorporated. All rights reserved. Adobe and Acrobat are trademarks of Adobe Systems
Incorporated which may be registered in certain jurisdictions. Apple, the Apple logo, and Macintosh are registered trademarks
of Apple Computer, Inc. Microsoft, MS, Windows, Windows 95, Windows 98, and/or other Microsoft products are either
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Any additional
company and product names mentioned in this documentation may be trademarked and/or registered as trademarks. Mention
of third-party products is for information purposes only and constitutes neither an endorsement nor a recommendation.
WACOM assumes no responsibility with regard to the performance or use of these products.
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Page 2
RADIO AND TELEVISION INTERFERENCE
The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used
properly—that is, in strict accordance with WACOM instructions—it may cause interference with radio and television reception.
FCC NOTICE
This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the
specifications in Part 15 of FCC rules. These specifications are designed to provide reasonable protection against such
interference in a residential installation. However, there is no guarantee that interference will not occur in a particular
installation.
You can determine whether your tablet is causing interference by disconnecting it from the computer. If the interference stops,
it was probably caused by the tablet.
If your tablet does cause interference to radio or television reception, try to correct the interference by using one or more of the
following measures:
• Rotate the television or radio antenna until the interference stops.
• Move the tablet farther away from the television or radio.
• Plug the computer into an outlet that is on a different circuit from the television or radio.
If necessary, consult your authorized WACOM dealer or an experienced radio/television technician for additional suggestions.
Changes or modifications to this product not authorized by WACOM could void the FCC Certification and negate your authority
to operate the product.
This product was tested for FCC compliance under conditions that included the use of shielded cables and connectors between
system components. It is important that you use shielded cables and connectors to reduce the possibility of causing
interference to radios, television sets, and other electronic devices.
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Page 3
CE DECLARATION
The PenPartner digitizing tablet, model CT-0405-U, has been tested by the TÜV Rheinland in Japan (an accredited EMC
laboratory) and found to comply to the following harmonized European Norms:
• EN 50 082-1 (electromagnetic immunity)
• EN 55-022 Class B (electromagnetic emissions).
Based on the results of these tests, WACOM declares that the above mentioned devices conform to Article 10.1 of the
European Council Directive 89/336/EEC and indicates this conformity by the CE-sign on each device.
The device must be installed and operated always in strict accordance to the instructions given in this handbook. Any changes
or modifications to this product that were not specifically authorized by WACOM will invalidate this declaration.
BZT NOTICE
The PenPartner digitizing tablet, model CT-0405-U, has been tested for radio emission characteristics and found to comply to
the regulations of BMPT official gazette decree 243/1991. However, you must pay attention to the instructions in this manual
and use the devices only in the prescribed way. The Bundesamt für Zulassungen in der Telekommunikation (BZT) has received
notice of issuing of this equipment and has been granted authorization for inspection of the series. WACOM Co., Ltd, Japan.
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NAVIGATING THE MANUAL
Use the navigation controls to move through the manual:
Go to front page.
Contents
Index
Go to Table of Contents.
Go to Index.
Go to Navigating the Manual.
Page back, or page forward.
HEADING TEXT Go to beginning of section.
Text
Go to topic.
Topic section continued.
The Acrobat Reader provides you with additional tools for using and printing the manual. Refer to the
Acrobat Reader Online Guide for more information.
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Page 5
ABOUT THE MANUAL
This combined interactive User’s Manual for Windows and Macintosh provides quick access to information
about PenPartner. Just click on a navigation button or highlighted word to move through the document.
The information is common to both platforms, unless otherwise noted. Windows screen captures are
shown.
•
The Table of Contents enables you to go directly to a topic by clicking on it.
•
Installation shows you how to install the hardware and software.
•
Using PenPartner is the learning chapter. If you are not familiar with a pen, this chapter gives you the
basics, including an overview of PenPartner’s many capabilities. There is also information on how to
care for your pen and tablet.
•
Customizing PenPartner describes how you can change the UltraPen settings for the way you like
to work.
•
Having Trouble? Want to test your tablet? Need troubleshooting guidelines? Do you have a question
for Technical Support? You will find the answers to most common questions here.
•
The Appendices include product specifications, license and warranty information, and a listing of
replacement parts and accessories.
If you are new to electronic documentation, be sure to read Navigating the manual.
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Page 6
Certain kinds of information are not included in this manual.
•
Information about your specific computer hardware.
•
Information about your operating system.
•
Information about application software. To use the pressure-sensitive UltraPen with your favorite
drawing application, refer to instructions in that application’s manuals. You can find information about
pressure-sensitive and eraser-aware applications at WACOM’s web site (see Product information).
•
Information about other WACOM tablets.
Your best source of information for these is the set of manuals and disks that came with your hardware,
operating system, applications, or other WACOM tablets.
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Page 7
TABLE OF CONTENTS
Trademarks
Radio and television interference
FCC Notice
CE Declaration
BZT Notice
Navigating the manual
About the manual
Caring for PenPartner
Replacing the pen tip
CUSTOMIZING PENPARTNER
Opening the control panel
Customizing the pen
Adjusting tip feel
Make double-clicking easier
Adjusting eraser feel
Choosing pen or mouse like movement
Simulating mouse buttons
Simulating keyboard modifier keys
Returning to default settings
INSTALLATION
PenPartner box contents
Windows installation
Macintosh installation
Mail in registration
Product information
HAVING TROUBLE?
USING PENPARTNER
Troubleshooting
Windows troubleshooting
Checking USB cable connection(s), PCs
Verifying your computer is USB ready
Testing the hardware, PCs
Macintosh troubleshooting
Checking USB cable connection(s), Macintosh
Verifying your Macintosh is USB ready
Testing the hardware, Macintosh
Resolving software conflicts
Appearance and features
PenPartner
Using the UltraPen
Holding the pen
Pointing
Clicking
Dragging
Proximity
Drawing with pressure
Erasing with ease
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TABLE OF CONTENTS
Page 8
Troubleshooting tables
General problems
Windows-specific problems
Macintosh-specific problems
Application-specific problems
Contacting technical support
Linking to the Web page
Pre-contact checklist
Who to call
USA, Canada, Central and South America
Europe, Middle East and Africa
Japan
Asia Pacific
Parts and accessories
Tablets
Pens
Other parts and accessories
GLOSSARY
INDEX
APPENDICES
Uninstalling the software
Product specifications
PenPartner tablet (Model CT-0405-U)
UltraPen (Model UP-703E)
License and warranties
Software license
Limited warranty
Warranty on sales outside of U.S. and Canada
License and warranties (Europe)
Software license
Limited warranty and liability
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TABLE OF CONTENTS
Page 9
INSTALLATION
PenPartner is compatible with all Windows and Macintosh applications that support a mouse. If you have
not already done so, now is a good time to check the PenPartner box contents. The PenPartner CD-ROM
contains a Readme file with late-breaking news, this User's Manual, and software drivers that enable your
computer and tablet to communicate.
You can install PenPartner even if you already have a mouse or trackball; the tablet can be used alone or
with your other pointing devices.
Your new tablet is compatible with Windows 98 and any PowerMacintosh equipped with a USB (Universal
Serial Bus) PCI card. For the iMac, you will need Mac OS 8.5 or greater, Mac OS ROM 1.2.1 or greater,
and iMac Update 1.1.
After you install the hardware and software, you can use the pen to move the screen cursor.
PENPARTNER BOX CONTENTS
WINDOWS INSTALLATION
MACINTOSH INSTALLATION
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INSTALLATION
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PENPARTNER BOX CONTENTS
You should find the following items in your PenPartner box:
Registration Card
Spare Nib
CD-ROM
UltraPen (UP-703E)
Pen Stand
Tablet (CT-0405-U)
Illustrations not to scale.
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INSTALLATION
Page 11
WINDOWS INSTALLATION
To use PenPartner, you must install the tablet software from the PenPartner CD-ROM.
When installing PenPartner, you may be prompted to install some Windows system files.
Please have your Windows system disc available.
1. Turn your computer on. After Windows has started, insert the PenPartner CD-ROM
into your computer.
2. Plug the PenPartner USB connector into an active USB port. The PenPartner LED
will light. If the LED does not light, your computer may not be USB Ready.
3. When the Add New Hardware Wizard appears, click Next.
4. Select the option Search for the best driver for your device (recommended), and
click Next.
5. Check the CD-ROM drive option and click Next. If the message Tabins16.dll or
Tabinst.dll cannot be found appears, reenter the location of the CD-ROM drive
(for example, d:\).
6. Follow the prompts to continue installing your tablet. When the installer prompts you
for the Hidclass.sys file, insert the Windows 98 CD-ROM into the CD-ROM drive and
enter the location for the Windows CAB files (e.g., d:\win98). Click Next, and then
Finish.
Important: If prompted by Windows to restart your computer, do not restart now.
Finish the next step before restarting.
7. You will be asked to insert the PenPartner CD-ROM. Follow the prompts to complete
installation of the PenPartner driver.
You should now be able to use your UltraPen on the table to move the screen cursor.
If the cursor does not move, you should run the PenPartner Setup program from the
PenPartner CD-ROM.
To tablet
A Wacom Tablet group was created in the Start menu under Programs. It contains the
PenPartner control panel, User's Manual, and a Readme file.
If you had trouble with this installation, go to Having Trouble?
Important: If your PC was not configured with a USB keyboard or USB mouse, it
may not support USB devices while in Windows Safe Mode. In this case,
PenPartner will not function in Safe Mode.
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INSTALLATION
Page 12
MACINTOSH INSTALLATION
1. Plug the PenPartner USB connector into an active USB port on your computer or
an active USB hub.
2. If your computer is off, turn it on now. The tablet LED will light to indicate
PenPartner has registered as a USB device. If the LED does not light, your USB
port may not be functioning properly; go to Having Trouble?
PenPartner is working in mouse emulation mode. You should now be able to use
your UltraPen on the tablet to move the screen cursor.
Important: To use the full capabilities of PenPartner for pressure-sensitive
drawing and tracing, you must install the tablet software from the PenPartner
CD-ROM. Disable any virus protection programs and close all open
applications before installing the software.
3. Insert the CD-ROM into your computer and double-click the Install PenPartner
icon to launch the install program. Choose your language option, click OK, and
follow the prompts.
After restating your computer, you will be able to use the pen to move the screen
cursor with absolute positioning. If you had any trouble with this installation, go to
Having Trouble?
Each time you start your computer, the Wacom Tablet startup icon tells you if the tablet
driver has successfully loaded.
The driver is loading.
To tablet
The driver has loaded successfully.
The driver did not load.
The driver loaded, but a Wacom
tablet cannot be found. The tablet
may be unplugged.
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INSTALLATION
Page 13
MAIL IN REGISTRATION
Please complete and mail in the WACOM Registration Card that came with your tablet.
PRODUCT INFORMATION
To learn more about which software applications currently support PenPartner, visit the WACOM web site
for your region:
USA, Canada, Central and South America
Europe, Middle East and Africa
Japan
Asia Pacific (English)
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http://www.wacom.com/productinfo
http://www.wacom.de/productinfo
http://tablet.wacom.co.jp
http://www.wacom.co.jp/asia-pacific
INSTALLATION
Page 14
USING PENPARTNER
The quickest way to learn about PenPartner is to become familiar with its appearance and features. As
you explore, you will find the UltraPen easy to use for drawing and erasing, or as a mouse substitute.
PenPartner can be used in all applications that support a mouse.
APPEARANCE AND FEATURES
USING THE ULTRAPEN
CARING FOR PENPARTNER
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USING PENPARTNER
Page 15
APPEARANCE AND FEATURES
The PenPartner tablet and UltraPen include a variety of features.
PENPARTNER
Eraser
Side Switch
Nib (pen tip)
Status LED
Active Area
UltraPen
Tablet Overlay
Pen Stand
Tablet
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USING PENPARTNER
Page 16
USING THE ULTRAPEN
Think of the tablet’s active area as a mapped representation of your computer screen. Wherever you
place the UltraPen on the tablet’s active area, the screen cursor will jump to the corresponding point on
the screen. For example, when you position your pen tip in the upper right corner of the tablet, the cursor
appears in the upper right corner of your screen. This is called “absolute positioning,” and makes tracing
possible—something you cannot do with a mouse. You can place an image under the tablet overlay and
trace over it with the pen to quickly and easily create graphics on-line.
There are four basic techniques for using the UltraPen: pointing, clicking, double-clicking, and dragging.
With a bit of practice, using the pen will become second nature to you.
HOLDING THE PEN
Hold the UltraPen like you would a pencil. Make sure the side switch is in a convenient location where you
can press it with your thumb or forefinger, but not accidently press it while drawing. You can tilt the pen in
any way that feels most comfortable for drawing.
Position for drawing
Position for erasing
When the pen is not in use, place it in the pen stand or lay it flat on your desk. To maintain the sensitivity
of the pen tip, do not store the pen in a container where it will rest on its tip. Leaving the pen on the tablet
may affect the screen cursor when you are working with a mouse.
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USING PENPARTNER
Page 17
POINTING
The UltraPen controls a pointer (or cursor) on your screen. Screen cursors have different shapes, such as
an arrow or I-beam, depending on the type of application you are running.
Move the screen cursor by lifting the UltraPen and placing it at a new location on the tablet. The cursor
instantly jumps to the new location (absolute positioning). This is better than positioning with a mouse
where you must first find the cursor and then try to move it with a “pick-up and roll” action (relative
positioning).
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USING PENPARTNER
Page 18
CLICKING
Clicking. To click, tap the tablet once with the tip of the UltraPen, or touch the pen to the tablet with
enough pressure to simulate pressing a mouse button.
Double-clicking. To double-click, quickly tap the tablet twice in the same place with the pen tip. This is
like clicking twice with a mouse button. Be sure to hold the UltraPen so that you press downward on the
pen tip.
Hint: You may find it easier to set
the side switch to double-click
automatically when pressed.
You typically click to highlight or select something on the screen, and double-click to open it.
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USING PENPARTNER
Page 19
DRAGGING
Dragging means moving a selected (highlighted) object on the screen. Point to the object, then press the
UltraPen to the tablet and drag the pen along the tablet’s active area. The selected object will move
across the screen. To select text with this method, move the screen cursor to the beginning of some text
then press and drag the UltraPen across the tablet until the text is highlighted.
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Page 20
PROXIMITY
The tablet can recognize the UltraPen’s position whenever it is within proximity, 5 mm (.2 inch), above the
tablet’s active area. This enables you to trace a drawing or photograph as long as the pen tip remains
within proximity height. Also, you do not have to touch the pen tip to the tablet in order to position the
screen cursor or use the side switch.
5 mm (.2 inch)
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DRAWING WITH PRESSURE
The UltraPen responds to the nuance and inflection of your hand movements, enabling you to create
natural-looking pen and brush strokes. Many graphics applications have drawing tools that respond to the
pressure you place on the UltraPen. For example, in some drawing programs sliders are used to vary
brush characteristics (width, color, jitter, opacity, and graininess). These characteristics can be controlled
by the UltraPen’s pressure sensitivity. You can vary line width, blend colors, and change opacity with the
pressure you exert upon the pen.
To draw with pressure sensitivity, select a pressure-sensitive tool from your application’s tool palette. Then
draw along the surface of the tablet while applying various amounts of pressure downward on the tip of the
UltraPen. Press hard for thick lines or dense color. Press gently for thin lines or softer color. To adjust the
tip feel, see Adjusting tip feel.
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Page 22
ERASING WITH EASE
The eraser on the UltraPen works like the eraser on a pencil. In graphics applications that support the
UltraPen’s eraser, you can erase intuitively and naturally—without manually selecting another tool. The
eraser-aware application will automatically switch to the eraser tool.
PenPartner will also erase in some non-graphics applications; though not pressure-sensitive you can use
the eraser to select and delete text. Press to select, then at the end of the selection, lift the eraser from
the tablet to delete the selection. This is called context-aware.
Try this by opening Notepad (Windows) or SimpleText (Macintosh) and typing a few words. Then, use the
eraser to select some text. When you lift the eraser, the selected text is erased.
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CARING FOR PENPARTNER
Regular cleaning with a soft, damp cloth will help prolong the life of your tablet surface and pen tip.
You can also use a very mild soap (such as dishwashing liquid) diluted with water. Do not use volatile
liquids, such as paint thinner or benzene, because they may damage the plastic case.
Keep the tablet in a clean, dry place and avoid extremes in temperature. Room temperature is best.
Also, resist the temptation to look inside your tablet or UltraPen—never take them apart, as this will void
your warranty. You may also break your pen by doing this.
REPLACING THE PEN TIP
The pen tip will wear with normal use. When the nib gets too short, you can replace it with the extra nib
that came with your tablet.
1. Clasp the old nib with a tweezer, needle-nosed plier, or similar instrument and pull it straight out of the
pen.
2. Slide the long, narrow end of the new nib straight into the barrel of the pen. Firmly push the nib until it
stops; the new nib will slide into the correct position.
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Page 24
CUSTOMIZING PENPARTNER
After you master the basics of using the tablet, you may want to customize the way your UltraPen works.
Use the control panel to adjust the tip feel, simulate mouse buttons, or to change a variety of other
settings.
OPENING THE CONTROL PANEL
CUSTOMIZING THE PEN
RETURNING TO DEFAULT SETTINGS
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CUSTOMIZING PENPARTNER
Page 25
OPENING THE CONTROL PANEL
You customize your pen and tablet from the PenPartner control panel.
For Windows: Open the Control Panel window by clicking on the Windows Start button. Then select
Settings and Control Panel, and double-click on the PenPartner icon.
Or...
For Macintosh: From the Apple menu, choose Control Panels and double-click on the PenPartner icon.
Double-click here to open the
PenPartner control panel.
Windows Control Panel shown above.
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CUSTOMIZING PENPARTNER
Page 26
CUSTOMIZING THE PEN
PenPartner’s control panel allows you to customize your pen and tablet.
Balloon Help, which
provides quick
information and useful
tips, is available for most
control panel items.
Software driver version.
Returns control panel
settings to factory defaults.
Customizes amount of
pressure needed to
erase with the UltraPen.
Closes control panel.
Selects side switch
function.
Customizes amount of
pressure needed to
click or draw with the
UltraPen.
Moves cursor to
correspond with position
of UltraPen on the tablet
(absolute positioning).
Adjusts size of the
double-click area.
Moves cursor like a mouse
(relative positioning).
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Page 27
ADJUSTING TIP FEEL
The Tip Feel slider adjusts the sensitivity of the UltraPen tip. With one easy adjustment, you can set the
UltraPen for the tip feeling you prefer when clicking or drawing pressure-sensitive lines.
To set the amount of pressure needed to click or draw:
In the PenPartner control panel, drag the Tip Feel slider to one of the five settings from Soft to Firm.
Your changes take effect immediately.
Hint: Use a soft Tip Feel for a wider
range of pressure values with most
pressure-sensitive applications.
Customizes amount of
pressure needed to click or
draw with the UltraPen.
Hint: In some applications, a soft
pressure sensitivity setting can
make the UltraPen overreact—any
small press on the pen is magnified
on the screen. If you experience
this, try a firmer Tip Feel setting.
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Page 28
MAKE DOUBLE-CLICKING EASIER
Double-clicking with a pen is somewhat different than with a mouse. To double-click, quickly click twice on
the same screen pixel. To make double-clicking easier: expand the tap area that accepts a double-click
(the double-click distance), or set the pen’s side switch to automatically double-click when pressed.
To make double-clicking easier, try one (or more) of the following:
•
In the PenPartner control panel, change the tap area by selecting a Double Click Distance button
from Small to Big. Your changes take effect immediately.
Adjusts the size of the double-click area
and the double-click speed. A larger
setting makes double-clicking easier.
•
Set the side switch to double-click automatically by selecting Left Double Click (Windows) or Double
Click (Macintosh) from the switch function pull-down menu. Now when you bring the pen tip in
proximity without touching the tablet and press the side switch, a double-click occurs where you
position the cursor.
For Windows: Left Double Click sets the
side switch to double-click automatically.
For Macintosh: Double Click sets a
similar function.
Windows screen capture shown.
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Page 29
ADJUSTING ERASER FEEL
The UltraPen’s eraser is pressure sensitive, enabling you to erase naturally and expressively.
Eraser Aware. Applications that support the UltraPen’s eraser are called eraser-aware. They take
advantage of the pen’s eraser in different ways, depending on what makes sense for the application.
Context Aware. When you use the eraser to select text or objects, PenPartner automatically senses
whether the screen cursor is over an object that can be erased. In applications that support the context
aware function, the cursor changes shape when you use the eraser. If not supported, you can still use the
eraser as a pointer. When using the eraser to select text or objects in a supported application, and you lift
the eraser off the tablet, the UltraPen deletes whatever is selected.
The screen cursor changes shape when the eraser is active.
To set the amount of pressure needed to erase:
In the PenPartner control panel, drag the Eraser Feel slider to one of the five settings from Soft to
Firm. Your changes take effect immediately.
Customizes amount of
pressure needed to erase
with the UltraPen.
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CUSTOMIZING PENPARTNER
Page 30
CHOOSING PEN OR MOUSE LIKE MOVEMENT
You can choose how the screen cursor reacts to the motion of your UltraPen on the tablet:
Pen Mode. When you select Pen Mode, the tablet acts as a mapped representation of your computer
screen. Wherever you place the UltraPen on the tablet, the cursor jumps to the same corresponding point
on the screen. This is called “absolute positioning.”
Mouse Mode. When you select Mouse Mode, the UltraPen positions and moves the screen cursor the
same way a mouse does—which is not accurate for tracing. This is called “relative positioning.”
To choose between Pen or Mouse Mode:
In the PenPartner control panel, click on the Pen Mode or Mouse Mode button. Your changes take
effect immediately.
Moves cursor to correspond with
position of UltraPen on the tablet
(absolute positioning.)
Moves cursor like a mouse
(relative positioning).
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SIMULATING MOUSE BUTTONS
You can set the side switch on the UltraPen to simulate mouse button functions.
To simulate mouse buttons:
1. In the PenPartner control panel, open the side switch function pull-down menu.
2. Select a click option from the menu. Your changes take effect immediately.
For Windows: Select Left Click, Left Double
Click, Left Click Lock, Right Click, or Middle
Click.
For Macintosh: Select Click, Double Click,
or Click Lock.
For Windows: With Left Click Lock
selected, pressing the side switch has the
same effect as holding down the left mouse
button. Pressing the switch again simulates
releasing it.
For Macintosh: Click Lock sets a similar
function for the single mouse button.
Disables the side switch.
Right Click and Middle Click are
only available in Windows.
Windows screen capture shown.
Now, when you bring the UltraPen tip in proximity without touching the tablet and press the side switch, the
selected mouse button function occurs.
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CUSTOMIZING PENPARTNER
Page 32
SIMULATING KEYBOARD MODIFIER KEYS
Many applications use modifier keys to constrain sizing or the placement of objects. You can set the
side switch on the UltraPen to simulate holding down the Shift, Ctrl, Alt, Option (Macintosh only), or
Command (Macintosh only) modifier keys.
To simulate keyboard modifier keys:
1. In the PenPartner control panel, open the side switch function pull-down menu.
2. Select Modifiers... from the menu. Choose one or more settings to simulate holding down modifier
keys or a key with the mouse button pressed. When you click OK your changes take effect
immediately.
With Shift selected,
pressing the side switch
has the same effect
as holding down the
keyboard Shift key.
The Click setting, when
selected, simulates a
mouse down position.
Disables the side switch.
Windows screen captures shown.
Now when you bring the pen tip in proximity without touching the tablet and press the side switch, the
modifier function occurs until you release the switch.
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CUSTOMIZING PENPARTNER
Page 33
RETURNING TO DEFAULT SETTINGS
You can return to the tablet default settings at any time.
In the PenPartner control panel, click on the Default button. Your changes take effect immediately.
Returns control panel settings
to factory defaults.
Your tablet and UltraPen are now set to their original default conditions.
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CUSTOMIZING PENPARTNER
Page 34
HAVING TROUBLE?
Most of the time your tablet will work flawlessly. But if you are having trouble, WACOM recommends you
do the following:
1. Refer to the troubleshooting procedures described in this chapter.
2. Look in the troubleshooting tables. Your problem may be described there and you can try the
solution offered.
3. Open the PenPartner Readme file for late-breaking information.
4. If you are having a compatibility conflict between PenPartner and a new hardware or software product,
it may be helpful to download a new WACOM tablet software driver. WACOM periodically updates the
software driver to maintain compatibility with new products.
5. Check the FAQ (Frequently Asked Questions) sheet on the WACOM web site for your region. Check
also the Answerbook online support database for your region.
6. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
WACOM for technical support.
TROUBLESHOOTING
TROUBLESHOOTING TABLES
CONTACTING TECHNICAL SUPPORT
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HAVING TROUBLE?
Page 35
TROUBLESHOOTING
WINDOWS TROUBLESHOOTING
MACINTOSH TROUBLESHOOTING
WINDOWS TROUBLESHOOTING
If the PenPartner LED does not light after plugging in PenPartner, see the sections below: Checking USB
cable connection(s), PCs, Verifying your computer is USB ready, and Testing the hardware, PCs.
Checking USB cable connection(s), PCs
Make sure your computer is turned on and the operating system has finished loading.
1. Verify that the USB cable is securely connected to a USB port.
2. If you are connecting the tablet to a USB hub (or hub device such as a monitor with USB ports), be
sure the USB hub is properly connected to your computer and is active.
If the New Hardware Found dialog box appears, continue with the software installation. Otherwise, see
Verifying your computer is USB ready.
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Verifying your computer is USB ready
PenPartner requires Windows 98. Many PCs that shipped with Windows 95 have the USB port disabled in
the BIOS. If you upgraded to Windows 98, verify that the USB ports are enabled in the BIOS and that all
necessary system software has been installed. Refer to your system documentation or contact your
system manufacturer for information on enabling USB support for your computer.
Run the USB Ready utility located on the PenPartner CD-ROM to check if your system is USB ready.
If your system is not USB ready, correctly configure your USB port and install the necessary USB system
software, then restart your computer. The New Hardware Found dialog should appear and you can
continue with the PenPartner installation.
Testing the hardware, PCs
1. Check the PenPartner status LED. If the LED is on, PenPartner has been registered as a USB device;
continue with step 2.
• If the LED is off, make sure all USB cables are securely connected to an active USB port.
• Connect PenPartner into a different USB port or try connecting PenPartner to the USB port on
another computer.
• Verify that your computer is USB ready. The LED will not light without the proper USB hardware
and software.
2. Move the UltraPen across the active area of the tablet; the screen cursor should move in the
corresponding direction on your monitor.
3. Test the UltraPen by pressing the pen tip against the surface of the tablet; the status LED on the tablet
should change from orange to green.
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4. Now, without applying pressure to the pen tip, press the side switch; the status LED should again
change from orange to green.
5. Turn the pen over; the status LED should change from orange to green when the eraser enters
proximity.
If any of the above tests failed, you may have a defective pen or tablet. See Contacting technical support.
MACINTOSH TROUBLESHOOTING
If your PenPartner tablet is not working, see the sections below: Checking USB cable connection(s),
Macintosh, Verifying your Macintosh is USB ready, Testing the hardware, Macintosh and Resolving
software conflicts.
Checking USB cable connection(s), Macintosh
Make sure your computer is turned on, the operating system has finished loading, and PenPartner is
properly connected to an active USB port. Then try the following tests:
1. PenPartner’s status LED will light whenever the tablet is connected to an active USB port and your
computer has recognized it as a USB device. If the LED is off, try the following:
• Make sure the USB cable is securely connected to a USB port.
• If you are connecting the tablet to a USB hub (or hub device such as a monitor with USB ports), be
sure the USB hub is properly connected to your computer and is active.
2. If the tablet’s status LED does not illuminate after your computer is on and has finished booting up,
your USB port may be inactive. See Verifying your Macintosh is USB ready.
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Verifying your Macintosh is USB ready
If the tablet LED does not light, your computer may not have the necessary USB software installed, or may
not be configured properly.
•
If you have an iMac, you will need Macintosh OS 8.5, Mac OS ROM 1.2.1, and iMac Update 1.1
(located on the PenPartner CD-ROM).
•
If you added a USB interface card you must also install system software to support the USB card.
•
Otherwise, if your computer came from the factory with a USB port installed, it should be USB ready.
•
Plug in another USB device to verify that the USB port is functional.
Testing the hardware, Macintosh
1. Check the PenPartner status LED. If the LED is on, PenPartner has been registered as a USB device;
continue with step 2.
• If the LED is off, make sure all USB cables are securely connected to an active USB port.
• Connect PenPartner into a different USB port or try connecting PenPartner to the USB port on
another computer.
• Verify that your computer is USB ready. The LED will not light without the proper USB hardware
and software.
2. Move the UltraPen across the active area of the tablet; the screen cursor should move in the
corresponding direction on your monitor.
3. Test the UltraPen by pressing the pen tip against the surface of the tablet; the status LED on the tablet
should change from orange to green.
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4. Now, without applying pressure to the pen tip, press the side switch; the status LED should again
change from orange to green.
5. Turn the pen over; the status LED should change from orange to green when the eraser enters
proximity.
If any of the above tests failed, you may have a defective pen or tablet. See Contacting technical support.
Resolving software conflicts
If the WACOM tablet icon appears with a red X through it when starting your computer, the WACOM tablet
driver failed to load properly. Follow the steps below to locate a possible software conflict.
1. From the System Folder, open the Control Panels folder.
2. Double-click the PenPartner icon. If the PenPartner control panel opens, the software driver loaded
properly. However, if you see the error message “The control panel cannot run because the tablet
driver is not loaded,” the tablet driver is not loading into memory at startup. The most likely cause is a
conflict between the WACOM tablet driver and another driver or extension in your Control Panels or
Extensions folder.
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3. Try changing the loading order of the tablet driver. Place a space before the name “Tablet Driver” in
the Extensions folder. This causes the PenPartner driver to load earlier than other control panels.
Restart your computer and watch for the WACOM tablet successful startup icon.
4. If the PenPartner driver still does not load, locate the conflicting extension in the System Folder.
• Go to the System Folder and create a new folder titled, “Disabled Extensions”. Drag your thirdparty extensions to this new folder.
• Restart your computer. If you see the WACOM tablet successful startup icon, you have a conflict
with one of the extensions. If the PenPartner driver still does not load, drag your third-party
extensions back to the Extensions folder and delete the Disabled Extensions folder. Skip to
step 5.
• Start moving the extensions, a few at a time, from the Disabled Extensions folder back into the
Extensions folder. Restart your computer and watch for the successful startup icon until you find
the conflicting extension. After you locate the conflicting extension, return the rest of your
extensions to the Extensions folder. If the conflicting extension is not required, leave it in the
Disabled Extensions folder; otherwise check if an updated version of that extension is available,
or contact WACOM Technical Support.
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5. If the PenPartner driver still does not load, locate the conflicting control panel.
• Go to the System Folder and create a new folder titled, “Disabled Control Panels”. Drag your
third-party control panels to this new folder.
• Restart your computer. If you see the successful startup icon, you have a conflict with one of the
control panels. If the PenPartner driver still does not load, drag your third-party control panels back
to the Control Panels folder and delete the Disabled Control Panels folder. See Contacting
technical support.
• Start moving the control panels, a few at a time, from the Disabled Control Panels folder back into
the Control Panels folder. Restart your computer and watch for the WACOM tablet successful
startup icon until you find the conflicting control panel. After you locate the conflicting control panel,
return the rest of your control panels to the Control Panels folder. If the conflicting control panel is
not required, leave it in the Disabled Control Panels folder; otherwise check if an updated version
of that control panel is available, or contact WACOM Technical Support.
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TROUBLESHOOTING TABLES
If you encounter problems with your UltraPen or tablet, refer to the following tables. Your problem may be
described here, and you can try the solution offered. Be sure to see the tables both for general problems
and for your specific platform. If you have difficulty in an application, you can check the table for
application-specific problems.
GENERAL PROBLEMS
WINDOWS-SPECIFIC PROBLEMS
MACINTOSH-SPECIFIC PROBLEMS
APPLICATION-SPECIFIC PROBLEMS
GENERAL PROBLEMS
The computer does not have
an available USB port.
The tablet status LED is off.
Check if there is an available USB port on a USB hub device. If none
are available you will need to add a USB hub.
Verify that your tablet’s USB cable is properly connected to an active
USB port. If you are connecting to a USB hub device, make sure the
hub is connected to an active USB port and that the hub is active.
Refer to Checking USB cable connection(s), PCs or Checking USB
cable connection(s), Macintosh for instructions.
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Double-clicking is difficult.
The tip switch does not
function.
The side switch does not work.
Be sure you are quickly tapping the tablet twice in the same place on
the tablet’s active area.
WACOM recommends using the side switch to double-click (review
the technique in Clicking).
Try increasing the Double Click Distance (see Make double-clicking
easier).
Try using a lighter Tip Feel (see Adjusting tip feel).
Refer to Testing the hardware, PCs or Testing the hardware,
Macintosh. Make sure the tablet status LED changes from orange to
green when the tip switch is pressed. If it does not, you may have
defective hardware; see Contacting technical support.
Be sure you are pressing the side switch when the pen tip is
in proximity.
From the PenPartner control panel, verify that the side switch is set to
the proper function.
Make sure the tablet status LED turns green when you press the
side switch. If it does not, you may have defective hardware (see
Contacting technical support).
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Pen selects everything or will
not stop drawing.
Eraser selects everything or
will not stop erasing.
There is a delay at the
beginning of pen strokes when
using the UltraPen for drawing
or selecting.
You have to press hard with
the pen when clicking or
drawing.
Try increasing the pen tip click pressure in the PenPartner control
panel by moving the Tip Feel slider toward Firm.
Refer to Testing the hardware, PCs or Testing the hardware,
Macintosh.
Try increasing the eraser click pressure in the PenPartner control
panel by moving the Eraser Feel slider toward Firm.
Refer to Testing the hardware, PCs or Testing the hardware,
Macintosh.
In the PenPartner control panel, set Double Click Distance to a
smaller value.
In the PenPartner control panel, drag the Tip Feel slider to the Soft
position.
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The screen cursor jumps back
when using a mouse.
Cannot move the cursor where
you want to on the screen, or
the line you are drawing does
not line up with the location of
the pointer in paint
applications.
When your pen is not in use, place it in the pen stand or some location
near the tablet, but not on the tablet. Leaving your pen on the tablet
may interfere with screen cursor positioning when using other input
devices.
Open the PenPartner control panel and verify that Pen Mode is
selected. If this does not help, the WACOM preferences file may be
corrupted. Open the PenPartner control panel and click on the
Default button to reestablish tablet to screen mapping. If that does
not work:
For Windows 98: Open the Windows folder and delete the
WACOM.DAT file.
For Macintosh: From the System Folder, open the Preferences
and then Tablet folders. From the Tablet folder, drag the Tablet
Preferences file into the trash.
Restart your computer. When the tablet driver loads, it will create a
new preferences file with the factory default settings.
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WINDOWS-SPECIFIC PROBLEMS
The PenPartner LED is on but
the UltraPen does not move
the screen cursor.
After changing the display
resolution, part of the tablet or
display is unreachable.
The UltraPen does not control
the screen cursor when using
a full screen DOS window in
Windows 98.
After pressing Ctrl+Alt+Del,
the screen cursor cannot be
controlled with the UltraPen.
The Windows HID driver was installed. Run Setup from the
PenPartner CD-ROM and install the PenPartner driver software.
To reestablish the correct tablet to display areas, restart Windows.
Then open the PenPartner control panel, click on the Default button,
and select Close.
You must use a mouse when working in a full screen DOS window.
When the Close Program dialog box (Windows 98) is active, the
WACOM tablet will not work. Use your mouse or keyboard to continue.
When this dialog box is closed, you can again use the UltraPen to
control the screen cursor.
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When the pen tip contacts the
tablet surface, the cursor
jumps to the top left corner of
the screen, or the error
message, “Unable to
implement function”, appears
within the PenPartner control
panel.
You may have had another manufacturer’s tablet, and the drivers are
still loaded on your system:
ACECAT: Edit your SYSTEM.INI. Go to the drivers=line in the [boot]
section and remove awintab. Then go to the [drivers] section and
remove the awintab=awintab.drv line. Look also for any reference to
Virtual Tablet and remove it. Save the changes and restart Windows.
KURTA: Edit your SYSTEM.INI by looking for any references to
wtkurta and removing them. Save the changes and restart Windows.
MACINTOSH-SPECIFIC PROBLEMS
PenPartner only works in
mouse mode and pressure
does not function.
If you are using an iMac, install the iMac Update 1.1 located on the
PenPartner CD-ROM. Then install the PenPartner software.
For any Macintosh, if the PenPartner software was not installed or did
not load properly, the tablet will function in mouse emulation mode
and pressure support will not be available. If the driver failed to load,
see Resolving software conflicts. If it was not installed, double-click
on the Install PenPartner icon (located on the PenPartner CD-ROM),
and complete the software installation.
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APPLICATION-SPECIFIC PROBLEMS
MetaCreations Painter:
Versions of Painter older than
V5.0.3 (running on Windows
98) may have intermittent
problems with pressure not
functioning.
MetaCreations Expression:
Versions of Expression older
than V1.0.5 (running on
Windows 98) may have
intermittent problems with
pressure not functioning.
Microsoft Access V2.0 for
Windows: Using the pen to
click or double-click in a field
causes the screen cursor to
freeze.
Upgrade to Painter V5.0.3 or greater. An upgrade for Painter is
available on the MetaCreations web site.
Upgrade to Expression V1.0.5 or greater. An upgrade for Expression
is available on the MetaCreations web site.
In this situation, move the mouse to unfreeze the screen cursor.
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CONTACTING TECHNICAL SUPPORT
If you have a problem with your WACOM tablet, first check Installation and Having Trouble? to be sure the
tablet is installed correctly. If you cannot find the answer in this manual, you may find updated information
about your problem in the Readme file located on the PenPartner CD-ROM. Check also the WACOM
Home Page on the Internet. If you are unable to solve the problem, contact WACOM Technical Support.
LINKING TO THE WEB PAGE
Answers to frequently asked questions and troubleshooting tips can be found on the appropriate Web site
for your area in Who to call.
PRE-CONTACT CHECKLIST
You might want to print a copy of this page for reference. When you call, you should be at your computer
with the following information available:
This manual (For Macintosh: Also a Macintosh system disk for restarting your computer.)
Tablet serial and model number (Look on the bottom of the tablet.)
Driver version number (Look on the PenPartner control panel.)
The make and model of your computer, and operating system version
A list of the peripheral devices attached to your computer
The exact wording of any error message that appeared on your screen
What happened and what you were doing when the problem occurred
How you tried to solve the problem
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WHO TO CALL
If you think your WACOM tablet is not working properly, contact the WACOM support staff for the area
where your product was purchased. If you have a modem, you can download the latest software drivers
from the Internet or the WACOM bulletin board.
USA, Canada, Central and South America
Contact your local distributor, or:
Worldwide Web:
http://www.wacom.com/productsupport
Anonymous FTP Site:
Phone:
ftp.wacom.com/pub/drivers
++1-360-896-9833
FAX:
Internet email:
Fast FAX:
++1-360-896-9724
support@wacom.com
1-800-922-7590 (USA and Canada)
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24-hour Technical Support information:
Answerbook—online support database.
FAQs—Frequently Asked Questions and
answers.
Software updates.
E-mail support.
Software updates.
Technical Support.
(Normal business hours, Pacific Time)
Technical Support.
Automated mailback support.
Automated support and sales information.
HAVING TROUBLE?
Page 51
Europe, Middle East and Africa
Contact your local distributor, or:
Worldwide Web:
Anonymous FTP Site:
Phone (Austria):
Phone (Belgium):
Phone (France):
Phone (Germany):
Phone (Great Britain):
Phone (Italy):
Phone (Netherlands):
Phone (Switzerland):
Phone
(other countries):
FAX:
Internet email:
http://www.wacom.de
ftp.wacom.de/pub
++43-(0)1-599 142-001
++32-(0)2-713 38 10
++33-(0)1-69 32 49 31
++49-(0)69-66 568 517
++44-(0)181-358 5851
++39-(0)2-45 28 1303
++31-(0)20-581 3970
++41-(0)1-342 0458
Software updates.
Software updates.
Technical Support.
Technical Support.
Technical Support.
Technical Support.
Technical Support.
Technical Support.
Technical Support.
Technical Support.
++31-(0)20-581 3917
++31-(0)20-581 3941
support@wacom.de
Technical Support.
Technical Support.
Technical Support.
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Japan
Contact your local distributor, or:
Worldwide Web:
http://tablet.wacom.co.jp
Phone:
FAX:
Internet email:
++81-(0)3-5322-3905
++81-(0)3-5322-3916
tablet@wacom.co.jp
Software updates and information.
(Japanese)
Technical Support. (Japanese)
Technical Support. (Japanese)
Technical Support and sales. (Japanese)
Asia Pacific
Contact your local distributor, or:
Worldwide Web:
http://www.wacom.co.jp/asia-pacific
Phone:
FAX:
Internet email:
++81-(0)480-78-1213
++81-(0)480-78-1217
asia-pacific@wacom.co.jp
Contents
Index
Software updates and information.
(English)
Technical Support. (English)
Technical Support. (English)
Technical Support and sales. (English)
HAVING TROUBLE?
Page 53
APPENDICES
A procedure for uninstalling the PenPartner software is included in this section. You will also find product
specifications, license and warranty information, and a list of available parts and accessories for
PenPartner.
UNINSTALLING THE SOFTWARE
PRODUCT SPECIFICATIONS
LICENSE AND WARRANTIES
LICENSE AND WARRANTIES (EUROPE)
PARTS AND ACCESSORIES
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UNINSTALLING THE SOFTWARE
To remove PenPartner’s software driver from your system:
For Windows:
1.
2.
3.
4.
Click the Windows Start button. Then choose Settings and Control Panel.
In the Control Panel window, double-click on the Add/Remove Programs icon.
In the dialog box that appears, choose the WACOM Tablet option.
Click on the Add/Remove... button and follow the prompts to remove the tablet software driver.
For Macintosh:
1. Insert the PenPartner CD-ROM into your computer and double-click on the Install PenPartner icon.
2. Select Remove instead of Install.
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PRODUCT SPECIFICATIONS
PENPARTNER TABLET (MODEL CT-0405-U)
Active area (W x D)
Physical size (W x D x H)
Cable length
Weight
Power requirements
Power consumption
Resolution
Accuracy (overall with pen)
Pressure levels
Reading height
Report rate
Communication interface
Connector
Operating temperature
Storage temperature
Operating relative humidity
Storage relative humidity
Compliance
128.0 x 96.0 mm (5.04 x 3.78 in)
196.0 x 181.0 x 7.0 mm (7.72 x 7.13 x 0.28 in)
2.0 m (6.6 ft)
430 g (0.949 lb)
DC 5V 100mA, from USB port
0.5 watts
39.4 lpmm/1000 lpi
0.5 mm (0.02 in), maximum
256 levels
5 mm (0.2 in) or more
100 points per second
USB
USB A
5˚C to 40˚C (41˚F to 104˚F)
-10˚ C to +60˚C (14˚F to 140˚F)
20% to 80% noncondensing
90% or less, noncondensing
FCC class B, VCCI class B, CE (EN 50 082-1, EN 55 022 Class B)
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ULTRAPEN (MODEL UP-703E)
Side switch color
Eraser color
Pen tip travel
Eraser tip travel
Physical size (L x D)
Weight
Tip refill type
Light green
Light green
0.1 mm (0.004 in) or less
2.0 mm (0.079 in)
140.5 x 11.4 mm (5.53 x 0.45 in)
11.2 g (0.395 oz)
Polyacetal (Part No. PSI-A021)
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Page 57
LICENSE AND WARRANTIES
(Worldwide, except for Europe, Africa and Middle East)
SOFTWARE LICENSE
This legal document is an agreement between you, the end-user, and WACOM Technology Corporation (WACOM).
1. Grant of License. The enclosed product includes computer programs embedded in firmware and accompanying
diskette or CD-ROM (the “Software”). The Software is licensed, not sold, to you for use only with WACOM products upon the
terms of this license, and WACOM reserves any rights not expressly granted to you. WACOM grants to you a non-exclusive
right to use this copy of the Software in conjunction with a WACOM product at a single location.
2. Ownership of Software. Although you may own the product in which the Software is originally recorded, WACOM
retains ownership of the Software itself. You acknowledge that the Software is WACOM’s property, and contains valuable
confidential, unpublished information developed or acquired by WACOM at great expense, including data processing
algorithms, innovations and concepts. The Software is protected by copyright and other federal and state laws. You agree to
use your reasonable best efforts to protect the Software from unauthorized reproduction, distribution, disclosure, use, or
publication.
3. Copy Restrictions. Unauthorized copying of the Software is expressly forbidden.
4. Use Restrictions. You may not decompile, reverse assemble, disassemble or reverse engineer the Software.
5. Termination. This License is effective until terminated. This License will terminate automatically without notice from
WACOM if you fail to comply with any provisions of the License.
6. Miscellaneous. This License is governed by the laws of the United States of America and the state of California except
in Asia Pacific and by the laws of Japan for Asia Pacific.
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LIMITED WARRANTY
WACOM warrants the product, except for the Software, to be free from defects in materials and workmanship under normal use
and service as long as the product remains in production and in possession of the original owner, but not less than one (1) year,
as long as you own the product as evidenced by a copy of the receipt and a registration card that has been returned to WACOM
within 30 days of purchase.
The Software is licensed “as is.” WACOM makes no warranty with respect to its quality or performance. WACOM cannot
guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you should contact WACOM
Technical Support via telephone to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping
the product to a service location designated by WACOM. You should send the product, shipping charges prepaid, to the
designated service location, accompanied by the return authorization number, your name, address and telephone number,
proof of purchase date, and a description of the defect. WACOM will pay for return shipping by United Parcel Service or by an
equivalent service as chosen by WACOM.
WACOM’s sole obligation and entire liability under this warranty shall be, at WACOM’s option, either the repair or replacement
of the defective product or parts thereof of which WACOM is notified during the Warranty Period; provided, however, that you
are responsible for (i) the cost of transportation of the product to the designated service location and (ii) any loss or damage to
the product resulting from such transportation.
WACOM shall have no responsibility to repair or replace the product if the failure of the product has resulted from accident,
abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored other than in accordance
with WACOM’s storage instructions.
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of
the product, shall not be construed as an express warranty that the product will conform or comply with your requirements.
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EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY WACOM
ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS DEALERS,
DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF
THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, WHICH VARY FROM STATE TO STATE.
WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF WACOM’S EXPRESS
WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. SO THE
ABOVE LIMITATION MAY NOT APPLY TO YOU.
NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY
OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING
DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION AND
THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
In the event that any of the above limitations are held unenforceable, WACOM’s liability for any damages to you or any party
shall not exceed the purchase price you paid, regardless of the form of any claim.
This Limited Warranty is governed by the laws of the United States of America and the state of California.
This Limited Warranty is valid for and only applies to products purchased and used inside the United States (and its territories
or possessions) and Canada.
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WARRANTY ON SALES OUTSIDE OF U.S. AND CANADA
For products purchased or used outside of the United States and Canada, the warranty is one (1) year from the date of
purchase, and upon discovery of a defect in the product, except in the Software, within the Warranty Period you should notify
your local dealer or distributor. In all other respects the terms of the warranty as set forth above apply to such sales.
Should you have any questions about this Agreement, or if you desire to contact WACOM for any reason, please contact in
writing:
In North and South America contact:
In Asia and Asia Pacific contact:
WACOM Technology Corporation
1311 S.E. Cardinal Court
Vancouver, Washington 98683
U.S.A.
WACOM Co., Ltd.
2-510-1 Toyonodai
Otone-Machi, Kitasaitama-Gun
Saitama, 349-1148
Japan
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LICENSE AND WARRANTIES (EUROPE)
(Europe, Africa and Middle East)
SOFTWARE LICENSE
This legal document is an agreement between you, the end-user, and WACOM Europe GmbH (“WACOM”).
1. Grant of License. The enclosed product includes a computer program embedded in firmware and accompanying
diskette or CD-ROM (the “Software”). The Software is licensed to you for use only upon the terms of this license, and WACOM
reserves any rights not expressly granted to you. WACOM grants to you a non-exclusive right to use this copy of the Software
in conjunction with a single product at a single location.
2. Ownership of Software. Although you may own the product on which the Software is originally recorded, WACOM
retains ownership of the Software itself. You acknowledge that the Software is WACOM’s property, and contains valuable
confidential, unpublished information developed or acquired by WACOM at great expense, including data processing
algorithms, innovations and concepts. The Software is protected by copyright and other national and international laws. You
agree to use your reasonable best efforts to protect the Software from unauthorized reproduction, distribution, disclosure, use
or publication.
3. Copy Restrictions. You may either make a single copy of the Software solely for backup or archival purposes, or
transfer the Software to a single hard disk provided you keep the original solely for backup or archival purposes. Any
unauthorized copying of the Software is expressly forbidden. All WACOM manuals and documentation may not, in whole or in
part, be distributed, copied, translated or otherwise reproduced in any form (including electronic forms).
4. Use Restrictions. You may not alter, adapt, translate, decompile, reverse assemble, disassemble or reverse engineer
the Software.
5. Miscellaneous. This License is governed by the laws of the Federal Republic of Germany.
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LIMITED WARRANTY AND LIABILITY
WACOM warrants to you as the original end-user that the product hardware is free from defects in materials and workmanship
under normal use and service for a period of TWO (2) YEARS after the date of purchase, provided that they are unused at the
time of such purchase. WACOM further warrants to you the accompanying diskettes against defects in materials and
workmanship for a period of SIX (6) MONTHS) after the date of purchase.
The Software is licensed and distributed “AS IS”. WACOM makes no warranties, expressed or implied, with respect to its
quality, performance, merchantability and fitness for a particular purpose (including related manuals and documentation).
WACOM cannot guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the applicable Warranty Period, you should return them
in the original packaging to the place of your original purchase, together with your name, address, telephone number, a
description of the problem and a copy of the original invoice. You are responsible for any loss or damage to the product
resulting from such transportation. WACOM’s sole obligation and entire liability under this warranty shall be, at WACOM’s
option, either the repair or replacement of the defective product or parts thereof that prove defective and that were returned
within the applicable Warranty Period.
WACOM shall have no responsibility to repair or replace the product if (a), in the opinion of WACOM, the failure of the product
has resulted from accident, abuse, misuse, negligence, misapplication, or unauthorized modification or repair, or (b) the product
has been handled or stored other than in accordance with WACOM’s storage instructions, or (c) the failure is due to normal
wear and tear, or (d) you fail to fulfill your obligations as described above. In case that any claim presented under warranty is
found upon investigation to be either outside the duration or the scope of this warranty, or in case that the product is found to be
not defective, then the cost of such investigation and repair shall be borne by you.
Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection with the sale of
the product, shall not be construed as an express warranty that the product will conform or comply with your requirements.
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EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE THERE ARE NO OTHER WARRANTIES OF ANY KIND,
EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE MADE BY WACOM ON THIS PRODUCT. NO ORAL
OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM’S DEALERS, DISTRIBUTORS, AGENTS OR EMPLOYEES
MAY ALTER OR INCREASE THE SCOPE OF THIS WARRANTY IN ANY WAY. WACOM WILL NOT SUPPORT ANY SUCH
EXTENSION OF THIS WARRANTY BY THE ABOVE PERSONS OR THIRD PARTIES.
NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY
OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES
(INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT, EVEN IF
WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In the event that any of the above limitations are held unenforceable, WACOM’s aggregate liability for any damages to you or
any party shall not exceed the purchase price of the defective, damaged or undelivered product as determined by the net
invoiced price, regardless of the form of any claim. Claims must be reported to WACOM in writing within no more than (1)
month after the damage occurred. Upon failure to do so, any claims to the payment of damages will be void. Reseller
indemnifies WACOM from any claims by third parties for damages resulting from or connected to resellers fault.
The rights and limitations set forth in this statement do not limit or exclude certain statutory rights that may be applicable in the
country of your purchase. If any of the provisions of this statement are declared void, such provisions shall be considered
separate from this statement and the statement shall otherwise remain in full force and effect.
This Limited Warranty and Liability is governed by the laws of the Federal Republic of Germany.
Should you have any questions about this Agreement, or if you desire to contact WACOM for any reason, please contact in
writing:
WACOM EUROPE GMBH
HELLERSBERGSTRASSE 4
D-41460 NEUSS
GERMANY
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PARTS AND ACCESSORIES
To order additional pens and other accessories, contact your WACOM dealer.
TABLETS
PenPartner (CT-0405-U) This is an entry-level tablet. Used as a mouse alternative or drawing tool, it
enables you to more naturally point, click, draw, edit photos, and personalize projects.
PENS
UltraPen (UP-703E) This pressure-sensitive pen is an all-purpose tool to use for drawing, erasing, and
typical mouse operations. The easy-to-use side switch gives you the ability to simulate mouse actions or
keyboard modifier keys.
OTHER PARTS AND ACCESSORIES
Description
Part Number
Pen Stand
Spare Nibs (Qty 5)
Pen Tether
PST-A020
PSI-A021
FUZ-A073
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GLOSSARY
Absolute positioning. A method for positioning the screen cursor. Wherever you place the pen on the
tablet, the cursor will jump to the same corresponding point on the screen. This is normal pen behavior.
See also relative positioning.
Active area. The drawing area of the tablet where the pen is detected.
Context aware. A WACOM feature that provides eraser support for some non-eraser aware applications.
When you use the eraser to select text or objects in a supported application, and you lift the eraser off the
tablet, the UltraPen will delete whatever is selected.
Cursor. See screen cursor.
DOS real mode. A version of DOS that is not running under another operating system or called from
another software application.
DOS shell. A version of DOS that is running under another operating system or software application.
Double click-distance. The distance in screen pixels where a double-click will be recognized. To make
double-clicking easier, expand the tap area that accepts a double-click.
Eraser-aware application. A software application that supports the UltraPen’s eraser. These
applications take advantage of the eraser in different ways, depending on what makes sense for that
application. See also non-eraser aware application.
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Nib. The UltraPen’s replaceable tip.
Non-eraser aware application. An application that does not have built-in support for the UltraPen’s
eraser. See also eraser-aware application.
Pixel. The smallest unit of measurement on your monitor screen. To double-click with the UltraPen, you
must tap the tablet twice in the same place (same screen pixel).
Pressure-sensitive application. Any application that supports input pressure. Pressure sensitivity
allows for natural-looking pen, brush, and eraser strokes in graphics applications.
Proximity. The distance above the tablet surface, 5 mm (0.2 inch), where the pen is detected. This
enables you to move the screen cursor without actually touching the tablet, making tracing possible.
The UltraPen’s side switch also works when the pen is in proximity.
Relative positioning. A method for positioning the screen cursor. With relative positioning, the UltraPen
behaves like a mouse. See also absolute positioning.
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Screen cursor. The cursor on the monitor screen. Screen cursors have different shapes, such as an
arrow or a box, depending on the type of application you are running.
Wintab. An interface standard used by Windows applications for receiving tablet information.
PenPartner supports all Wintab-compatible applications under Windows.
USB. Universal Serial Bus. A hardware interface standard for connecting computer peripheral devices.
USB ports support hot-plugging, which allows you to connect or disconnect a USB device without turning
off your computer.
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INDEX
About the manual
Absolute positioning
defined
how to set
when using pen
Accessories and parts
Active area, defined
Appearance and features
Application-specific problems, troubleshooting
Box contents
PenPartner
Caring for pen and tablet
Checklist, pre-contact
Cleaning, how to
Clicking
how to
making easier
Conflicts, resolving for Macintosh
Context aware, defined
Control panel
opening
window
Cursor
controlling with pen
defined
Contents
Index
Customizing PenPartner
Default settings, returning to
DOS
real mode, defined
shell, defined
Double Click Distance, expanding
Double-clicking
distance, defined
how to
how to make easier
Dragging objects or text
Environmental conditions
Eraser
adjusting feel
in eraser-aware applications
Eraser-aware application, defined
Erasing
with pressure-sensitivity
with the pen
Features and appearance
General problems, troubleshooting
Hardware
testing for Macintosh
testing for PCs
Holding the pen
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Information, product
Installation
Macintosh
Windows
Interference, radio and television
Learning to use PenPartner
License and Warranties (Europe, Africa and Middle East)
License and Warranties
Macintosh installation
Macintosh troubleshooting
Macintosh-specific problems, troubleshooting
Manual, about
Modifier keys, how to simulate
Mouse buttons, how to simulate
Movement
mouse-like
pen-like
Nib
defined
replacing
Non-eraser aware application, defined
Parts and accessories
Pen
adjust for double-clicking
adjusting tip feel
caring for
clicking with
double-clicking with
Contents
Index
dragging objects or text
drawing with pressure
erasing with
holding
pointing with
proximity
replacing the tip
simulating
keyboard modifier keys
mouse buttons
specifications
using
PenPartner
accessories and parts
appearance
box contents
control panel, opening
customizing
features
parts and accessories
using
your software version
Pixel, defined
Pointing
Pressure
adjusting amount needed to click or draw
drawing with pressure sensitivity
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Pressure-sensitive application, defined
Product information
Proximity
defined
with the pen
Radio and television interference
Registration, mailing
Relative positioning
defined
how to set
Replacement parts
ordering
Screen cursor
defined
movement
choosing pen or mouse like
Side switch
pen proximity required
setting
to simulate keyboard modifier keys
to simulate mouse buttons
Software
driver, downloading the latest
Specifications
pen
tablet
Contents
Index
Tablet
caring for
cleaning
specifications
storing
Tap area, expanding
Technical Support
contacting
linking to Web page
numbers
for Africa
for Asia Pacific
for Canada
for Central America
for Europe
for Japan
for Middle East
for South America
for USA
pre-contact checklist
who to call
Testing
Macintosh hardware
PC hardware
Tip
adjusting feel
replacing
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Tracing, maximum thickness allowed
Troubleshooting
application-specific problems
general problems
Macintosh
Macintosh-specific problems
Windows
Windows-specific problems
UltraPen, described
Uninstalling software
USB, defined
Using PenPartner
WACOM International Offices
Warranties and License (Europe, Africa and Middle East)
Warranties and License
Web page, linking to
Windows installation
Windows troubleshooting
Windows, customizing the pen in
Windows-specific problems, troubleshooting
WINTab, defined
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WACOM INTERNATIONAL OFFICES
WACOM Technology Corporation
WACOM Europe GmbH
1311 S.E. Cardinal Court
Vancouver, WA 98683
U.S.A.
Telephone
General: ++1-360-896-9833
Fax: ++1-360-896-9724
Hellersbergstrasse 4
D-41460 Neuss
Germany
Telephone
General: ++49-(0)2131-12390
Fax: ++49-(0)2131-101760
WACOM Co., Ltd.
2-510-1 Toyonodai
Otone-Machi, Kitasaitama-Gun
Saitama, 349-1148
Japan
Telephone
General: ++81-(0)480-78-1213
Fax: ++81-(0)480-78-1217
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