SAPLive Access: General User Guide

© 2015 SAP SE or an SAP affiliate company. All rights reserved.
SAP Education
SAP® Live Access
General User Guide
November 2015
Table of Contents
1.
Getting to Know SAP Live Access3
1.1
Course Catalog4
1.2 My Contingents4
1.3 My Systems6
1.4 Action History7
2.
Prerequisites for Using SAP Live Access8
2.1 Installing the Browser Plug-In8
2.2 Configuring the Browser9
2.3 Testing Performance10
3.
Accessing and Managing Your Training System in SAP Live Access12
3.1 Deploying the Training System 12
3.2 Accessing Your Training System14
3.3 Logging Off the Training System15
3.4 Suspending and Resuming Your Training System16
3.5 Extending Your Training System18
3.6 Detaching a Contingent from Your Training System19
3.7 Deleting Your Training System20
3.8 Resolving System Unavailability, Deployment Errors, and Failures21
4.
Troubleshooting22
5.
Readiness Checklist23
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
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Explore the possibilities with the SAP® Live Access environment. Access preconfigured
training systems, interactive courses from SAP, and self-study capabilities. Reference
this document for all preparative and setup prerequisites, as well as general guidance
for using SAP Live Access.
1. GETTING TO KNOW SAP LIVE ACCESS
Start your learning experience by visiting
http://liveaccess.sap.com. From here, you can
proceed to use SAP Live Access through the
navigation bar located at the top right-hand
corner of the landing page (visible only when
you have logged on).
The navigation buttons link to the following lists:
•• Read first – Access the general user guide for
SAP Live Access.
•• Course Catalog – Select courses from SAP,
and deploy training systems from this view of
SAP Live Access.
•• My Contingents – Review a list of contingents
available for training system deployment.
••My Systems – Use this area to work with
previously deployed training systems.
•• Action History – View a history of your major
interactions with training systems.
You can log in and out of SAP Live Access through
the central link located at the top of the page.
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1.1
Course Catalog
The landing page of SAP Live Access features a
list of courses that are available for you to deploy
a corresponding training system. A course may
exist in different collections as marked by the
course identifier indicated in the column Course ID.
Select the appropriate system release based on
your learning requirements.
To deploy a training system within SAP Live Access,
you must first own a contingent for the system
category associated with a course listed in the
course catalog. Contingents are vouchers
with a defined available subscription term,
consumption time, and system category for
your training system. You can purchase new
contingents by visiting the SAP Learning Hub site
at https://training.sap.com/shop/learninghub.
You can sort the Course Catalog list by choosing
one of the following techniques:
1. Click on the triangle symbol located next to
the header of a column to sort it.
2. Type a keyword, such as the course identification
code or title, in the input field located at the
top of the list.
3. Select the system category corresponding to
available contingent types.
When all prerequisites described in section 5 are
met, click on the Deploy course button to create a
training system for the chosen course.
See section 3 for additional instructions for
deploying a training system.
To navigate back to the course catalog at any time,
click on the Course Catalog button on the navigation bar located at the top right-hand corner of
the landing page.
1.2 My Contingents
To get an overview of your contingents, click on the
My Contingents button located in the navigation
bar. This view shows a list of all contingents that
were purchased and are available for a training
system deployment within SAP Live Access.
Contingents are used for training system deployments within a specific time period as shown by
the contingent validity columns. Each column of
the My Contingents list can be sorted by clicking
on the triangle symbol located next to the headers.
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NOTES:
•• After it is used to deploy a training system, the contingent is assigned to a course and cannot be
To filter
usedthis
to deploy
list, select
another
the box
training
located
system
after in
theparallel.
columns Remaining subscription time, Remaining con•sumption
• When detached
time, and Fully
fromconsumed.
a training system, the contingent can then be reused to deploy another
training system for the remainder of its subscription term and consumption time.
•Each
• The
contingent
contingent
identification
consumption
code
time
is unique
is only and
consumed
may belong
whento
the
system
training
category
system1,is2,in
orrunning
3:
status. See section 3.2.
•• The contingent’s subscription term starts to count down after your first system deployment and
continues decreasing even when the training system is no longer in running status.
•• The contingent’s subscription term continues to decrease, even when a system is not assigned.
•• The training system will be deleted when either the contingent’s subscription term or
consumption time ends. You may extend your system deployment with another contingent
before the subscription term and consumption time ends (see section 3.5).
To filter this list, select the check box located at the
top for available, in-use, expired, or consumed
contingents.
Each contingent identifier is unique and may
belong to system category 1, 2, or 3:
•• System category 1 contingents can be used
only for category 1 training systems within
SAP Live Access.
•• System category 2 contingents can be used to
deploy training systems belonging to categories
1 and 2.
•• System category 3 contingents can be used to
deploy all available training systems.
A subscription term of 30 days means that
a system deployed with a contingent is available
for a maximum period of 30 days. During this
time, the system can transition between
different statuses, such as suspended or
running. See section 3 for more information.
A consumption time of 20 hours means that a
system deployed with a contingent can be in
running status and accessible for a maximum time
of 20 hours within the contingent’s subscription
term. We recommend suspending the system
whenever you are finished working on an exercise
(see section 3.4) to preserve any time remaining
on your contingent.
The column Contingent activation started displays
the time stamp when a training system was first
deployed successfully with a contingent within
SAP Live Access.
The columns Remaining subscription term and
Remaining consumption time indicate when access
to the system will end. The deployed training
system can be in running status and accessible
during the remaining consumption time, but not
after the remaining subscription term ends.
The assigned course identifier specifies the
course for which the contingent was used to
deploy a training system within SAP Live Access.
For contingents that are no longer available, refer
to the column Fully consumed.
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NOTE:
The hyperlink under the column Course ID links to the course-specific setup guide, which contains
additional information and preparation instructions. Read through the guide before connecting to your
training system for the first time. This document details course-specific settings such as login credentials, instructions for the manual execution of transactions, and a list of known issues in the system.
1.3 My Systems
To navigate to the My Systems page, click on the My Systems button located in the navigation bar.
This view provides a list of current, allocated, and deleted training systems. If no training system is
deployed, the list will be empty. You can sort the My Systems list by clicking on the triangle symbol
located next to the header of the relevant column.
A training system corresponds to a specific course and its collection or system release. All systems in
the list have a unique system identifier and are deployed with the contingent shown in the My Active
Systems list.
The columns Remaining subscription term and Remaining consumption time indicate when access to
the system will end. If the status of the deployed training system shows as Running, it is accessible
during the remaining consumption time, but not after the remaining subscription term ends.
Based on the system’s status, you can take different actions by clicking on the appropriate function
button listed in the My Active Systems area. See section 3 for a list of possible actions.
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1.4 Action History
For historical details on system activity in SAP Live Access, click on the Action History button located
in the navigation bar. This list details all major training-system interactions such as deployment
requests, deployment completion, system suspension, and deletion.
Each training system corresponds to a specific course and its collection. Every system listed has a
unique system identifier and is deployed with the contingent shown in the Action History list. The time
in the Action time column corresponds to the Central European Time (CET) zone.
You can sort the Action History list by using one of the following approaches:
1. Click on the triangle symbol located next to the header of the relevant column.
2. Type a keyword, such as the course identifier, in the input field located at the top of the list.
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NOTE:
Although the SAP Learning Hub site works with Chrome and Opera, these browsers currently
cannot connect to training systems within SAP Live Access. The browser Microsoft Edge is not
supported presently.
2. PREREQUISITES FOR USING SAP LIVE ACCESS
Workstations must meet the following prerequisites to connect to a training system within SAP Live
Access:
•• Supported operating systems: Microsoft Windows 7, Windows 8, or MacOS X Yosemite
•• Compatible Web browsers: Microsoft Internet Explorer 32-bit version 8 or higher, Mozilla Firefox
version 18.x or higher, or Safari (on MacOS)
•• Cookies, pop-ups, and frame usage: Enabled in the Web browser settings
•• Browser plug-in: F5 browser plug-in that corresponds to your browser
2.1 Installing the Browser Plug-In
After clicking the Access System button on the My Systems page, you will be prompted to download and
install the F5 browser plug-in when connecting to your training system for the first time. See section 3.2
for more information.
Click on the link Install the new browser component and continue. Then, allow the action in the pop-up
window, and click on the Install button.
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2.2 Configuring the Browser
After you install the F5 browser plug-in as described in section 2.1, add the URL https://*.liveaccess.sap.com
to the browser-trusted sites setting.
For the Microsoft Internet Explorer browser, you need to add the trusted site under the configuration
panel Internet Options ➝ Security ➝ Trusted sites as shown below.
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2.3 Testing Performance
Test your hosting location’s network connection before connecting to your training system within
SAP Live Access by following these steps:
1. Open https://access.sap.com.
2. Click on the link check performance at the bottom of the screen.
3. Verify that your connection is suitable for the training systems at your hosting location.
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NOTE:
If you encounter issues related to the network connection, contact the IT administration team
of your hosting location first for problem analysis, testing, and resolution.
4. Start the performance test with these steps:
––Select the EMEA region by clicking on the
appropriate continent. Its color will turn
yellow once selected.
––Click on the Start Test button to obtain latency, download-speed, and bandwidth measurement results to and from the SAP data center
where the training systems are hosted.
5. Review the results of the test by using the
following color keys that indicate network
performance:
––Green: Good latency and bandwidth
––Yellow: Sufficient latency and bandwidth
––Red: Insufficient latency and bandwidth,
meaning the network is unsuitable
6. Click on the Help button to obtain a detailed
description of the tool.
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3. ACCESSING AND MANAGING YOUR TRAINING SYSTEM IN SAP LIVE ACCESS
Before connecting to a training system within SAP Live Access, please fulfill the requirements
summarized in section 5.
3.1 Deploying the Training System
Deploy your training system by clicking on the Deploy course button shown in the row of the selected
course on the course catalog.
When a pop-up window appears, select a contingent to pay for the training system. Take note that the
Size category column corresponds to the system category.
To access a course-specific setup guide, click on the link Click here for more information about the course.
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NOTE:
The consumption of the contingent starts only when the status of the system changes to Running
for the first time. Your contingent consumption time is only consumed when the training system
is in Running status and accessible.
Select the desired contingent code by ticking the corresponding check box and clicking on the Confirm
contingent code button. Then, confirm the action in the pop-up window.
Check for an e-mail notification from [email protected]. This message confirms that the deployment of your training system is starting. If you visit the My Systems page, the status of the training
system shows that it is deploying. The initial system deployment might take up to an hour to complete.
Your contingent will not be charged for this deployment time.
Once the training system within SAP Live Access is deployed, you will receive another e-mail notification
from [email protected], confirming successful system creation. On the My Systems page, the
status changes to Running.
The Access System button appears in the list. Click on it to access the training system as described in
section 3.2.
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3.2 Accessing Your Training System
To connect to your training system, click on the Access System button in the respective row of the
My Systems list. Only training systems in Running status are accessible.
When connecting to a training system for the first time, you will be prompted to download and install the F5
browser plug-in (if you have not already) after you click on the Access System button. See section 2.1.
The remote desktop window for the training system opens. At this point, you are automatically logged
on to your virtual training system within SAP Live Access. Two new additional browser windows will
appear, but please do not interact with them at this point. You can now start working on your
coursework.
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NOTES:
•• If your session becomes idle, the system will disconnect after several hours of inactivity.
•• If you do not log out as described below, your session will remain connected. During that time,
you cannot connect to another training environment until the browser is closed.
3.3 Logging Off the Training System
When you have completed your work in the training system, it is important to follow the log-off procedure:
1. Close all applications running on your training system.
2. Log off the training system through the Start menu.
3. Log off by clicking on the Logout button on the top of the F5 Dynamic Webtop window.
4. The browser window BIG-IP logout page will open up, confirming that you have logged off.
5. Suspend your training system through the My Systems list. See section 3.4.
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3.4 Suspending and Resuming Your Training System
To stop the contingent consumption time after logging off from your training system desktop:
1. Suspend your training system by clicking on the Suspend button in the My Systems list.
2. Confirm your action in the pop-up window.
3. Check that you have received an e-mail notification from [email protected], confirming that
the system is suspended. On the My Systems page, the status of the training system changes to
Suspending and then Suspended.
4. When you decide to continue with your coursework and access your training system again, click
on the Resume button in the My Systems list.
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5. Confirm your action in the pop-up window.
6. On the My Systems page, the status of the training system changes to Resuming and then
Running.
7. Verify that you have received an e-mail notification from [email protected], confirming that the
training system is successfully resumed. Your corresponding contingent consumption time will
continue to decrease until your training system is suspended again.
8. To reconnect to the training system, click on the Access System button again.
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3.5 Extending Your Training System
You can extend the available consumption time by assigning additional contingents.
1. Click on the Extend button in the My Systems list.
2. When prompted, select the desired contingent code by ticking the corresponding check box and
clicking on the Confirm contingent code button.
3. Confirm the action in the pop-up window.
4. Check that you have received an e-mail notification from [email protected], confirming that
the consumption time for your training system is extended.
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3.6 Detaching a Contingent from Your Training System
A contingent can be detached from a training system if it was used for an extension as described in
section 3.5.
1. Click on the Detach contingent button in the My Systems list.
2. Confirm the action in the pop-up window.
3. Check that you have received an e-mail notification from [email protected] that the contingent
was detached from your training system.
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3.7 Deleting Your Training System
By deleting a training system before the entire contingent consumption time is used, you can apply the
same contingent to deploy another training system. The remaining consumption time and contingent
subscription term are then transferred to the new training system.
To delete the allocated training system:
1. Click on the Delete button in the My Systems list.
2. Confirm your action in the pop-up window.
3. Verify receipt of two e-mail notifications from [email protected]. The first message confirms
the deletion of the selected training system. The second notice verifies the detachment of the
associated contingent. If there is time left on the contingent, you may use it to deploy another
training system within the remaining contingent subscription term.
When its subscription term or the consumption time ends, the system will be automatically
deleted.
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3.8 Resolving System Unavailability, Deployment Errors, and Failures
See section 4 if you receive an e-mail notification from [email protected] and find that your
system status is System unavailable.
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NOTE:
If you encounter issues related to the network connection or network performance, please contact your local hosting provider first and let them analyze the issue.
4. TROUBLESHOOTING
For support information, click on the link at the footer of the landing page of SAP Live Access.
If you encounter any issues, send an e-mail to [email protected]. You can also reply to the e-mail
notification received after any training system activity.
When requesting support, please provide the following information in your message:
•• Course identifier and collection code or system release
•• Contingent code
•• Unique training system ID
•• Your user name and e-mail address
•• A detailed description of the problem, including screenshots, to help the support contact reproduce
the problem
All system-relevant information can be obtained by referring to the My Systems list (see section 1.3).
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5. READINESS CHECKLIST
Are you ready to start working on your course work in a training system within SAP Live Access?
1. Do you have the appropriate contingent available for the selected course system category?
(See section 1.2.)
2. Does your PC meet all operating system requirements? (See section 2.)
3. Do you have the required browser installed on your PC with the necessary configuration?
(See sections 2.1 and 2.2.)
4. Have you tested your performance from the location where you will be connecting to the training
system? (See section 2.3.)
5. Have you read the course-specific setup guide? (See section 1.3.)
If you answered “yes” to these five questions, you are all set.
6. The training material containing the course-relevant exercises is available to you in the SAP
Learning Hub site at https://training.sap.com/shop/learninghub.
When you are done working in your training systems, please do not forget to log out properly and
suspend your training system as described in sections 3.3 and 3.4.
We wish you an enjoyable training experience with SAP Live Access.
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