Electrolux EHI965BA User manual

User manual
Induction Hob EHI965BA
hank you for purchasing an Electrolux appliance.
You’ve chosen a product that brings with it decades
of professional experience and innovation. Ingenious
and stylish, it has been designed with you in mind.
So whenever you use it, you can be safe in the
knowledge that you’ll get great results every time.
Welcome to Electrolux.
efore you use the cooktop, we recommend that you
read through the whole user manual which provides the
description of the cooktop and its functions. To avoid the
risks that are always present when you use an electrical
appliance, it is important that the cooktop is installed
correctly and that you read the safety instructions carefully
to avoid misuse and hazards.
For future reference, please store this booklet in a
safe place.
This appliance is intended to be used in household and
similar applications such as:
• Staff kitchen areas in shops, offices and
other working environments
• Farm houses
• By clients in hotels, motels and other residential
type environments
• Bed and breakfast type environments
Please ensure you read the instruction manual fully before
you call for service, or a full service fee could be applicable.
Record model and serial
number here:
Serial No:
Safety information
Product description
Operating instructions
10 Helpful hints and tips
12 Care and cleaning
12 Troubleshooting
14 Installation
15 Technical information
15 Environment concerns
17 Warranty
Warning! This symbol indicates information concerning your
personal safety.
This symbol indicates information on how to avoid
damaging the cooktop.
This symbol indicates tips and information about use of
the cooktop.
This symbol indicates tips and information about
economical and ecological use of the cooktop.
safety information
lease read the user manual carefully and store in a handy
place for later reference. Pass the user manual on to
possible new owners of the cooktop.
Read the following carefully to avoid damage or injury.
This symbol indicates never to do this
This symbol indicates always do this
Protect the bottom of the appliance from steam and
Do not install the appliance adjacent to a door or
under a window. This prevents hot cookware to fall
from the appliance when the door or the window is
If the appliance is installed above drawers make sure
that the space, between the bottom of the appliance
and the upper drawer, is sufficient for air circulation.
Children and vulnerable people safety
Make sure that the ventilation space of 5mm,
between the worktop and the front of the below
unit, is free. The warranty does not cover damages
caused by the lack of an adequate ventilation space.
Risk of suffocation, injury or permanent disability.
The bottom of the appliance can get hot. We
recommend to install a non-combustile separation
panel under the appliance to prevent access to the
Do not let persons, children included, with reduced
physical sensory, reduced mental functions or lack
of experience and knowledge use the appliance.
They must have supervision or instruction for the
operation of the appliance by a person who is
responsible for their safety.
Do not let children play with the appliance.
Keep all packaging away from children.
Keep children and pets away from the appliance
when it operates or when it cools down. Accessible
parts are hot.
If the appliance has a child safety device, we
recommend that you activate it.
Only a qualified person must install this appliance.
Electrical connection
Risk of fire and electrical shock.
All electrical connections must be made by a
qualified electrician.
Before every wiring make sure the main terminal of
the appliance is not live.
Make sure the appliance is installed correctly. Loose
and incorrect plug and socket can make the terminal
become too hot.
Make sure that a shock protection is installed.
Do not let the electricity bonds touch the appliance
or hot cookware, when you connect the appliance
to the near sockets.
Do not let the electricity bonds tangle.
Remove all the packaging.
Use a strain relief clamp on cable.
Do not install or use a damaged appliance.
Use the correct mains cable.
Obey the installation instruction supplied with the
Make sure not to cause damage to the mains plug
and to the mains cable. Contact the Service Centre
or an electrician to change a damaged mains cable.
Keep the minimum distance from the other
appliances and units.
Always be careful when you move the appliance
because it is heavy. Always wear safety gloves.
Seal the cut surfaces with a sealant to prevent
moisture causing swelling.
The electrical installation must have an isolation
device which lets you disconnect the appliance from
the mains at all poles. The isolation device must
have a contact opening width of minimum 3mm.
Use only correct isolation devices: line protecting
cut-outs, fuses (screw type fuses removed from the
holder), earth leakage trips and contractors.
safety information
Risk of injury, burns or electric shock.
Risk of damage to the appliance.
The glass ceramic can be damaged by objects
falling onto it.
Use this appliance in a household environment.
The edge of the glass ceramic can be damaged by
being knocked by the cookware.
Do not change the specification of this appliance.
Do not use an external timer or a separate remotecontrol system to operate the appliance.
Cookware made of cast iron, cast aluminium or with
damaged bottoms can scratch the glass ceramic if
pushed across the surface.
Do not let the appliance stay unattended during
Before spillage can become burnt on to the cooking
surface, remove it with a damp cloth.
Do not operate the appliance with wet hands or
when it has contact with water.
To avoid damaging cookware and glass ceramics,
do not allow saucepans or frying pans to boil dry.
Do not put cutlery or saucepan lids on the cooking
zones. They can become hot.
Do not use the cooking zones with empty cookware
or without cookware.
Set the cooking zone to “off” after each use. Do not
rely on the pan detector.
Do not let cookware boil dry to prevent damage to
cookware and the ceramic glass.
Do not use the appliance as a work surface or as a
storage surface.
Do not cover the parts of the appliance with
aluminium foil.
If there is a crack on the surface, disconnect power
supply to prevent the electrical shock.
Users with a pacemaker must keep a distance of
minimum 30cm from the induction cooking zones
when the appliance is in operation.
Risk of fire or explosion.
Fats and oil when heated can release flammable
vapours. Keep flames or heated objects away from
fats and oils when you cook with them.
The vapours that very hot oil releases can cause
spontaneous combustion.
Used oil, that can contain food remnants, can cause
fire at a lower temperature than oil used for the first
Do not put flammable products or items that are
wet with flammable products in, near or on the
Do not try to extinguish a fire with water. Disconnect
the appliance and cover the flame with a lid or a fire
Please note: Damage including broken glass or
scratches caused by misuse outlined above is not
covered under warranty.
Care and cleaning
Risk of damage to the appliance.
Regularly clean the appliance to prevent the
deterioration of the surface material.
Do not use water spray and steam to clean the
Clean the appliance with a moist soft cloth. Only use
neutral detergents. Do not use abrasive products,
abrasive cleaning pads, solvents or metal objects.
Risk of injury or suffocation.
Disconnect the appliance from the mains supply.
Cut off the mains cable and discard it.
General overview
Induction cooking zone
Induction cooking zone
Induction cooking zone
Induction cooking zone
Induction cooking zone
Induction cooking zone
Control panel
Control panel layout
Sensor field
To activate and deactivate the appliance
To lock / unlock the control panel
Sets all operating zones to a keep warm setting
To activate the Chef function
A heat setting display
To show the heat setting
Timer indicators of cooking zones
To show for which cooking zone you set the time
The timer display
To show the time in minutes
To show that the Count Up operates (1 to 59 minutes
To show that the Count Down Timer operates
(1 to 99 minutes) or the Minute Minder operates
To show for which of the cooking zones
you set the heat setting
To show that the cookware is incorrect, the diameter of the
bottom of the cookware is to small or there is no cookware
on the cooking zone
To activate and deactivate the Connect function
To activate the Power function
To increase or decrease the time
To set the cooking zone for the Timer function
To set the Timer functions
Control bar
To set a heat setting
Product description
Heat setting displays
The cooking zone is deactivated
The cooking zone operates
function operates
The automatic heat up function operates
Power function operates
+ digit
There is a malfunction
OptiHeat Control (3 step Residual heat indicator) : continue cook / stay warm / residual heat
Lock / The child safety function operates
Not correct cookware or too small or no cookware on the cooking zone
The automatic switch off function operates
OptiHeat control (3 step residual heat indicator)
Risk of burns from residual heat!
OptiHeat Control shows the level of the residual heat. The
induction cooking zones make the heat necessary for cooking
directly in the bottom of the cookware. The glass ceramic is
hot from the heat of the cookware.
Operating instructions
On and off
Touch for 1 second to activate or deactivate the
Automatic switch off
The function deactivates the appliance automatically if:
• All cooking zones are deactivated ( ).
• You do not set the heat setting after you activate the
• You spill something or put something on the control
panel for more than 10 seconds, (a pan, a cloth, etc).
An acoustic signal sounds after some time and the
appliance deactivates. Remove the object or clean the
control panel.
• The appliance becomes too hot (e.g. when a
saucepan boils dry). Before you use the appliance
again, wait for the cooking zone to cool down.
• You use incorrect cookware. The symbol comes on
and the cooking zone deactivates automatically after
2 minutes.
• You do not deactivate a cooking zone or change the
heat setting. After some time comes on and the
appliance deactivates. See the table below.
Automatic switch off times
Heat setting
Stops after
6 hours
5 hours
4 hours
1.5 hours
The heat setting
Touch the control bar at the heat setting. Change to the
left or the right, if it is necessary. Do not release before you
have a correct heat setting. The display shows the heat
Connect function
Use the Connect Function with the
Infinite Plancha accessory1).
The Connect function connects two cooking zones
and they operate as one. You can use this function for
cookware larger than 260mm. First set the heat setting for
one of the cooking zones. To activate the Connect function
touch and the indicator comes on. To set or change
the heat setting, touch one of the control sensors. To
deactivate the Connect function touch and the indicator
goes off. The cooking zones operate independently.
The Infinite Plancha accessory is not supplied with the appliance. For more information, please contact your local supplier.
Operating instructions
Automatic heat up
You can get a necessary heat setting in a shorter time
if you activate the Automatic Heat Up function. This
function sets the highest heat setting for some time (see
the graphic), and then decreases to the necessary heat
setting. To start the Automatic Heat Up function for a
cooking zone:
1.Touch ( comes on in the display).
2.Immediately touch the necessary heat setting. After
3 seconds comes on in the display. To stop the
function change the heat setting.
Switching on and off the power function
The Power function makes more power available to the
induction cooking zones. The Power function is activated
for 5 minutes at most. After that the induction cooking
. To
zone automatically switches back to heat setting
switch on, touch , comes on. To switch off, touch a
heat setting between and
Power management
The power management divides the power between two
cooking zones in a pair (see the illustration). The power
function increases the power to the maximum level for one
cooking zone in the pair. The power in the second cooking
zone automatically decreases. The heat setting display for
the reduced zone changes between two levels.
Chef function
The Chef function activates all cooking zones and
automatically activates the Bridge function for all of the
zones. This function sets the same heat setting as the
one you set the last time. For the first activation the heat
, the middle
setting of the left pair of zones is set to
pair is set to and the right pair is set to .
To activate this function:
• Touch , and the indicator comes on. All cooking
zones operate for 9 minutes. If the cooking zones
stay empty, the symbol comes on. After
9 minutes an acoustic signal sounds and the empty
cooking zones are set to .
To resume this function:
• Touch to put or move cookware on the
deactivated pair of cooking zones. To deactivate
this function:
• Touch to deactivate the Chef function for the
cooking zones you chose and keep the last heat
setting of the cooking zones for this pair. The
indicator goes off.
• Set the heat setting to or let the Count Down
Timer deactivate the cooking zones. The indicator
goes off.
When the Chef function is off, the pot detection time is
2 minutes.
Count down timer
Use the Count Down Timer to set how long the cooking
zone operates for only this operation. Set the Count
Down Timer after the selection of the cooking zone.
The selection of the Timer function is possible for cooking
zones that are active and after the heat setting is set.
• To set the cooking zone: touch again and again
until the indicator of the necessary cooking zone
comes on.
When this function is activated, comes on.
• To activate the Count Down Timer: touch of the
timer to set the time (00 - 99 minutes). When the
indicator of the cooking zone starts to flash slowly,
the time counts down.
• To see the remaining time: set the cooking zone
with . The indicator of the cooking zone starts to
flash quickly. The display shows the remaining time.
• To change the Count Down Timer: set the cooking
zone with and touch or .
• To deactivate the Count Down Time: set the
cooking zone with and touch . The remaining
time counts down to 00. The indicator of the
cooking zone goes out.
When the timer countdown comes to an end, the sound
operates and 00 flashes.
The cooking zone deactivates.
• To deactivate the sound: touch .
Operating instructions
Count up timer
Use the Count up Timer to monitor how long the cooking
zone operates.
• The selection of the cooking zone (if more than 1
cooking zone operates): touch again and again until
the indicator of the necessary cooking zone comes on.
When this function is activated, comes on.
• To activate the Count Up timer:
Touch .
The symbol goes out and comes on.
• To see how long the cooking zone operates: set the
cooking zone with . The indicator of the cooking
zone starts to flash quickly. The display shows how
long the zone has operated. During the first minute
the display shows the time in seconds, and after the
first minute the display shows the time in minutes. The
display shows the length of time of the cooking zone
which has operated for the longer period of time.
• To deactivate the Count Up timer: set the cooking
zone with and touch or to deactivate the timer.
The symbol goes out and comes on.
When the two Timer functions operate at the same time,
the display shows the Count Up Timer first.
Minute minder
You can use the timer as a Minute Minder while cooking
zones are not operating. Touch . Touch or of the
timer to select the time. When the time elapses, the sound
operates and 00 flashes.
• Stopping the sound: touch .
function sets all cooking zones that operate to the
lowest heat setting ( ). When
operates, you cannot
change the heat setting.
does not stop the timer function.
• To activate this function touch . comes on.
• To deactivate this function touch . The heat setting
that you set before comes on.
When the cooking zones operate, you can lock the control
panel, but not . It prevents an accidental change of the
heat setting. First set the heat setting. To start this function
touch . The symbol comes on for 4 seconds. The
Timer stays on. To stop this function touch . The heat
setting that you set before comes on. When you stop the
appliance, you also stop this function.
The child safety device
This function prevents an accidental operation of the hob.
Starting the child safety device:
• Start the hob with . Do not set the heat settings.
• Touch for 4 seconds. The symbol comes on.
• Stop the hob with .
Switching off the child safety device:
• Start the hob with . Do not set the heat settings.
Touch for 4 seconds. The symbol comes on.
• Stop the hob with .
Overriding the child safety device for one cooking session:
• Start the hob with . The symbol comes on.
• Touch for 4 seconds. Set the heat setting in less
than 10 seconds. You can operate the hob.
• When you stop the hob with , the child safety device
operates again.
OffSound Control (deactivation and activation
of the sounds)
Deactivation of the sounds
Deactivate the appliance.
Touch for 3 seconds. The displays come on and goes
out. Touch for 3 seconds. comes on, the sound is
on. Touch ,
comes on, the sound is off. When this
function operates, you can hear the sounds only when:
• you touch
• the Minute Minder comes down
• the Count Down Timer comes down
• you put something on the control panel.
Activation of the sounds
Deactivate the appliance. Touch for 3 seconds. The
displays come on and goes out. Touch for 3 seconds.
comes on, because the sound is off. Touch ,
comes on. The sound is on.
helpful hints and tips
Induction cooking zones For induction cooking zones a strong electro-magnetic field
creates the heat in the cookware very quickly.
Cookware for induction cooking zones
Use the induction cooking zones with correct cookware.
Cookware material:
• c
orrect: cast iron, steel, enamelled steel, stainless
steel, the bottom made of multi-layer (with correct
mark from a manufacturer).
• not correct: aluminium, copper, brass, glass, ceramic,
Cookware is correct for an induction hob if:
• s ome water boils very quickly on a zone set to the
highest heat setting.
• a magnet pulls on to the bottom of the cookware.
The bottom of the cookware
Must be as thick and flat as possible.
Use of the cooking zones
Put the cookware on the cross which is on the surface
that you cook. Cover the cross fully. The magnetic part of
the bottom of the cookware must be 125mm minimum.
Induction cooking zones adapt to the dimension of the
bottom of the cookware automatically. You can cook
with the large cookware on two cooking zones at the
same time.
The noises during operation
If you can hear:
• crack noise: cookware is made of different materials
(Sandwich construction).
• whistle sound: you use one or more cooking zones
with high power levels and the cookware is made of
different materials (Sandwich construction).
• humming: you use high power levels.
• clicking: electric switching occurs.
• hissing, buzzing: the fan operates.
The noises are normal and do not refer to any defects.
If unfamiliar with induction units please first compare the
operating sounds of a demonstration model at your retailer
before calling service. If a service call is placed and the
sounds are normal you will be charged for the visit.
Energy saving
How to save energy
• If it is possible, always put the lids on the cookware.
• Put cookware on a cooking zone before you start it.
• Use the residual heat to keep the food warm or to
melt it.
The cooking zone efficiency
The cooking zone efficiency is related to the diameter of the
cookware. The cookware with a smaller diameter than the
minimum receives only a part of the power generated by the
cooking zone. For the minimum diameters see the Technical
data chapter.
Öko Timer (Eco Timer)
To save energy, the heater of the cooking zone deactivates
before the count down timer sounds. The difference in the
operation time depends on the heat setting level and the
length of the cooking operation.
Examples of cooking applications
The relation between the heat setting and the cooking
zone consumption of power is not linear. When you
increase the heat setting it is not proportional to the
increase of the cooking zone consumption of power.
It means that the cooking zone with the medium heat
setting uses less than a half of its power.
The data in the table is for guidance only.
Heat setting
Use to:
Keep cooked foods warm
as required
Hollandaise sauce, melt: butter,
chocolate, gelatine
5 - 25 min
Mix occasionally
Solidify: fluffy omelettes, baked
10 - 40 min
Cook with a lid on
Simmer rice and milk based
dishes, heating up ready-cooked
25 - 50 min
Add at least twice as much
liquid as rice, stir milk dishes
part way through
Steam vegetables, fish, meat
20 - 45 min
Add some tablespoons of
Steam potatoes
20 - 60 min
Use max. 1⁄4 L water for 750 g
of potatoes
Cook larger quantities of food,
stews and soups
60 - 150 min
Up to 3 L liquid plus
Gentle fry: escalope, veal cordon
bleu, cutlets, rissoles, sausages,
liver, roux, eggs, pancakes,
as necessary
Turn halfway through
Heavy fry, hash browns, loin
steaks, steaks
5 - 15 min
Turn halfway through
Boil large quantities of water, cook
pasta, sear meat (goulash, pot
roast), deep fry chips
Boil large quantities of water.
Power management is activated.
The Power function is suitable for heating large quantities of water.
Information on acrylamides
Important! According to the newest scientific knowledge,
if you brown food (especially food that contains starch),
acrylamides can pose a health risk. Thus, we recommend
that you cook at the lowest temperatures and do not
brown food too much.
care and cleaning
Clean the appliance after each use. Always use cookware with clean bottom.
Scratches or dark stains on the glass ceramic have no effect
on how the appliance operates.
To remove the dirt
1. Remove immediately: melted plastic, plastic foil, and
food with sugar. If not, the dirt can cause damage to
the appliance. Use a special scraper for the glass. Put
the scraper on the glass surface at an acute angle and
move the blade on the surface.
Remove after the appliance is sufficiently cool:
limescale rings, water rings, fat, stains, shiny metallic
discolourations. Use a special cleaning agent for glass
ceramic or stainless steel.
2.Clean the appliance with a moist cloth and some
3. At the end rub the appliance dry with a clean cloth.
Possible cause
Red rings, limescale or water
rings, shiny metallic or other
discolouration, scratches/
shadows, bubbles or other
miscellaneous marks or stains on
ceramic glass cooktop surface.
Cooktop surface has not been cleaned
Use a ceramic glass cleaner such as Cerapol.
correctly. Cleaning/ maintenance of the
cooktop surface is not covered under
warranty. If a service call is placed to
clean the cooktop you will be charged for
the visit.
Pitting of ceramic glass surface.
Spillovers of liquid with high sugar
You cannot activate the
appliance or operate it.
These types of spills must be removed
immediately with a special scraper for the
glass. If not permanent damage to the
cooktop glass can occur which is not covered
under warranty.
Activate the appliance again and set the heat
setting in less than 10 seconds.
• You touched 2 or more sensor fields at
the same time.
• The Stop+Go function operates.
• There is water or fat stains on the
control panel.
Touch only one sensor field.
An acoustic signal sounds and
the appliance deactivates. An
acoustic signal sounds when
the appliance is deactivated.
You put something on one or more
sensor fields.
Remove the object from the sensor fields.
The appliance deactivates.
You put something on the sensor field.
Remove the object from the sensor field.
The residual heat indicator does
not come on.
The cooking zone is not hot because it
operated only for a short time.
If the cooking zone operated sufficiently long to
be hot, speak to the service centre.
The Automatic Heat Up function
does not operate.
The cooking zone is hot.
The highest heat setting is set.
Let the cooking zone become sufficiently cool.
The highest heat setting has the same power
as the Automatic Heat Up function.
The heat setting changes
between two levels.
The Power management is activated.
Refer to “Power management”.
Refer to the chapter “Operating instructions”
Clean the control panel.
The sensor fields become hot.
The cookware is too large or you put it
too near to the controls.
Put large cookware on the rear cooking zones
if necessary.
There is no signal when you
touch the panel sensor fields.
The signals are deactivated.
Activate the signals
(refer to “OffSound control”).
comes on
The automatic switch-off operates.
Deactivate the appliance and activate it again.
comes on
The Child Safety Device or the Lock
function operates.
Refer to the chapter “Operating instructions”.
comes on
• No cookware on the cooking zone.
• Incorrect cookware. • The diameter of the bottom of the
cookware is too small for the cooking
• The cookware do not cover the cross.
Put cookware on the cooking zone.
Use the correct cookware.
Use larger diameter cookware.
There is an error in the appliance.
Disconnect the appliance from the electrical
supply for some time. Disconnect the fuse
from the electrical system of the house.
Connect it again. If comes on again, speak
to the after sales service.
There is an error in the appliance,
because either the cookware boils dry
or you’ve used incorrect cookware.
Overheating protection for cooking zone
operates. The automatic switch-off
Deactivate the appliance. Remove the hot
cookware. After approximately 30 seconds,
activate the cooking zone again. If the
cookware was the problem, the error message
goes out of the display, but the residual heat
indicator can stay. Let the cookware become
sufficiently cool and refer to “Cookware for
the induction cooking zone” to see if your
cookware is compatible with the appliance.
and number comes on
comes on
If you tried the above solutions and cannot repair the
problem, speak to your dealer or the customer service
centre. Give the data from the rating plate and an error
message that comes on.
Cover the cross fully.
Make sure you operated the appliance correctly. If not the
servicing by a customer service technician or dealer will
not be free of charge, also during the warranty period. The
instructions about the customer service and conditions of
guarantee are in the guarantee booklet.
Built-in appliances
Refer to “Safety information” chapter.
Before the installation of the appliance, record the information
below from the rating plate. The rating plate is on the bottom
of the appliance casing.
Only use the built-in appliances after you assemble the
appliance into correct built-in units and work surfaces that
align to the standards.
Connection cable
• The appliance is supplied with the connection cable.
• Replace the damaged mains cable with a special
cable (type H05BB-F Tmax 90°C; or higher). Speak to
your local Service Centre.
Serial number
R 5mm
If you use a protection box (an additional accessory1), the front
airflow space of 5mm and protective floor directly below the
appliance are not necessary.
You can not use the protection box if you install the appliance
above an oven.
The protection box accessory may not be available in some
countries. Please contact your local supplier.
Prod.Nr. 305 518 306
220-240 V 50-60 Hz
Made in CHINA
Model. EHI965BA
Typ 58 GBD C3 AU
Induction 11.0kW
Cooking zone
Nominal Power (Max heat setting) (W)
Power Function activated (W)
Power function
maximum duration (min)
cookware diameter (mm)
Right rear
2300 W
3200 W
Right front
2300 W
3200 W
Middle rear
2300 W
3200 W
Middle front
2300 W
3200 W
Left rear
2300 W
3200 W
Left front
2300 W
3200 W
The power of the cooking zones can be different in some
small ranges from the data in the table. It changes with the
material and dimensions of the cookware.
Recycle the materials with the symbol .
Put the packaging in applicable containers to recycle it.
Help protect the environment and human health and to
recycle waste of electrical and electronic appliances. Do
not dispose appliances marked with the symbol with
the household waste. Return the product to your local
recycling facility or contact your municipal office.
This document sets out the terms and conditions of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place
for future reference should you require service for your Appliance.
1. In this warranty
(a) ‘acceptable quality’ as referred to in clause 10 of this warranty has
the same meaning referred to in the ACL;
(b) ‘ACL’ means Trade Practices Amendment (Australian Consumer
Law) Act (No.2) 2010;
(c) ‘Appliance’ means any Electrolux product purchased by you
accompanied by this document;
(d) ‘ASC’ means Electrolux’ authorised service centres;
(e) ‘Electrolux’ means Electrolux Home Products Pty Ltd of 163
O’Riordan Street, Mascot, NSW 2020, ABN 51 004 762 341 in
respect of Appliances purchased in Australia and Electrolux (NZ)
Limited of 3-5 Niall Burgess Road, Mount Wellington, in respect
of Appliances purchased in New Zealand;
(f) ‘major failure’ as referred to in clause 10 of this warranty has the
same meaning referred to in the ACL and includes a situation when
an Appliance cannot be repaired or it is uneconomic for Electrolux, at
its discretion, to repair an Appliance during the Warranty Period;
(g) ‘Warranty Period’ means:
(i) where the Appliance is used for personal, domestic or household
use (i.e. normal single family use) as set out in the instruction
manual, the Appliance is warranted against manufacturing
defects in Australia for 24 months and in New Zealand for 24
months, following the date of original purchase of the Appliance;
(ii) where the Appliance is used for commercial purposes (including
being used to directly assist a business or where the Appliance is
used in a multi-family communal or share type environment), the
Appliance will then be warranted against manufacturing defects
in Australia for 3 months and in New Zealand for 3 months,
following the date of original purchase of the Appliance.
(h) ‘you’ means the purchaser of the Appliance not having purchased
the Appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in Australia
or New Zealand and is in addition to (and does not exclude, restrict, or
modify in any way) any non-excludable statutory warranties in Australia
or New Zealand.
3. During the Warranty Period Electrolux or its ASC will, at no extra charge
if your Appliance is readily accessible for service, without special
equipment and subject to these terms and conditions, repair or replace
any parts which it considers to be defective. Electrolux or its ASC may
use remanufactured parts to repair your Appliance. You agree that
any replaced Appliances or parts become the property of Electrolux.
This warranty does not apply to light globes, batteries, filters or similar
perishable parts.
4. Parts and Appliances not supplied by Electrolux are not covered by
this warranty.
5. You will bear the cost of transportation, travel and delivery of the
Appliance to and from Electrolux or its ASC. If you reside outside of the
service area, you will bear the cost of:
6. Proof of purchase is required before you can make a claim under
this warranty.
7. You may not make a claim under this warranty unless the defect claimed
is due to faulty or defective parts or workmanship. Electrolux is not liable
in the following situations (which are not exhaustive):
(a) the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with
the Appliance;
(b) the Appliance is modified without authority from Electrolux in writing;
(c) the Appliance’s serial number or warranty seal has been removed
or defaced;
(d) the Appliance was serviced or repaired by anyone other than
Electrolux, an authorised repairer or ASC.
8. This warranty, the contract to which it relates and the relationship
between you and Electrolux are governed by the law applicable where
the Appliance was purchased. Where the Appliance was purchased in
New Zealand for business purposes the Consumer Guarantee Act does
not apply.
9. To the extent permitted by law, Electrolux excludes all warranties and
liabilities (other than as contained in this document) including liability for
any loss or damage whether direct or indirect arising from your purchase,
use or non use of the Appliance.
10. For Appliances and services provided by Electrolux in Australia,
the Appliances come with a guarantee by Electrolux that cannot be
excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the Appliance repaired or replaced if the Appliance fails to be of
acceptable quality and the failure does not amount to a major failure.
The benefits to you given by this warranty are in addition to your other
rights and remedies under a law in relation to the Appliances or services
to which the warranty relates.
11. At all times during the Warranty Period, Electrolux shall, at its discretion,
determine whether repair, replacement or refund will apply if an
Appliance has a valid warranty claim applicable to it.
12. For Appliances and services provided by Electrolux in New Zealand,
the Appliances come with a guarantee by Electrolux pursuant to the
provisions of the Consumer Guarantees Act, the Sale of Goods Act and
the Fair Trading Act.
13. To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms
of this warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from Electrolux or
its ASC,
In all instances, unless the Appliance is transported by Electrolux or an
Electrolux authorised representative, the Appliance is transported at the
owner’s cost and risk while in transit to and from Electrolux or its ASC.
(d) telephone the numbers shown below.
14. You accept that if you make a warranty claim, Electrolux and its ASC
may exchange information in relation to you to enable Electrolux to meet
its obligations under this warranty.
Important Notice
Before calling for service, please ensure that the steps listed in point 13 above have been followed.
or to find the address of your nearest
state service centre in Australia
PlEASE CAll 13 13 49
For the cost of a local call (Australia only)
or to find the address of your nearest
authorised service centre in New Zealand
FREE CAll 0800 10 66 10
(New Zealand only)
or to find the address of your nearest
state spare parts centre in Australia
PlEASE CAll 13 13 50
For the cost of a local call (Australia only)
or to find the address of your nearest
state spare parts centre in New Zealand
FREE CAll 0800 10 66 20
(New Zealand only)
Electrolux Home Products Australia
telephone: 1300 363 640
1800 350 067
Electrolux Home Products New Zealand
telephone: 0800 234 234
0800 363 600
The Thoughtful Design Innovator.
Do you remember the last time you opened a gift that made you say
“Oh! How did you know? That’s exactly what I wanted!” That’s the kind
of feeling that the designers at Electrolux seek to evoke in everyone who
chooses or uses one of our products. We devote time, knowledge, and
a great deal of thought to anticipating and creating the kind of appliances
that our customers really need and want.
This kind of thoughtful care means innovating with insight. Not design for design’s
sake, but design for the user’s sake. For us, thoughtful design means making
appliances easier to use and tasks more enjoyable to perform, freeing our
customers to experience that ultimate 21st century luxury, ease of mind. Our aim
is to make this ease of mind more available to more people in more parts of their
everyday lives, all over the world. So when we say we’re thinking
of you, you know we mean just that.
The “Thinking of you” promise from Electrolux goes beyond meeting the needs of
today’s consumers. It also means we’re committed to making appliances safe for
the environment—now and for future generations.
Electrolux. Thinking of you.
Share more of our thinking at www.electrolux.com.au or www.electrolux.co.nz
P/No. 305518306-A-052013
© 2013 Electrolux Home Products Pty Ltd.
ABN 51 004 762 341