Emerson Comverge IntelliTEMP 900 Troubleshooting guide

Homeowners Guide
Comverge
IntelliTEMP™ 900
Version Number:
2.0
Release Date:
July 2012
Copyright © 2012 by Comverge, Inc. and Emerson, Inc. All rights reserved.
IntelliTEMP™ is a registered trademark of Comverge, Inc.
All other brand and product names are trademarks or registered
trademarks of their respective companies.
Document Change Record
Version
Date
Comments
1.0
March 2011
1st release
2.0
July 2012
2nd release
Table of Contents
Introduction.................................................................. 2
Step 1: Getting started Guide...................................... 3
Step 2 : Homeowner Main Menu................................. 8
Step 3: Thermostat Settings Menu.............................. 11
Description of Homeowner Menu Options................... 13
Troubleshooting Assistance Guide.............................. 16
1
Introduction
Congratulations, you are now in possession of the most
advanced demand response thermostat available.
About this Guide
This guide describes how to set up and use the various
features of the Comverge IntelliTEMP™ 900.
Thermostat Models Covered by this Guide
This guide covers the IntelliTEMP™ 900 thermostat, firmware
version number starting with 0160 0263 07 or greater.
2
Getting Started • Homeowner Manual
Step 1
Getting Started Guide
Before using your thermostat, you should familiarize yourself
with its features and user interface. Your thermostat consists of
two parts: the thermostat chassis and the mounting base. To
detach the two parts gently pull on the thermostat chassis until
it releases from the mounting base. To attach the thermostat
back onto the mounting base, align the retention tabs on the
mounting base with the retention slots in the thermostat and
gently press the two together until the retention tabs click. If the
thermostat does not easily click onto the mounting base, be
certain not to press with excessive force that may damage the
thermostat and/or mounting base.
Note: It is recommended to turn off the HVAC power before
removing the thermostat from the mounting base when
installed.
3
Getting Started • Homeowner Manual
1
A. The Thermostat Buttons
and Indicators
2
1
3
4
5
6
9
8
7
1
“Left Arrow” – navigates menu items
2
“Up Arrow” – raises temperature setpoint/changes selected item
3
“Action Button” – selects action of selected menu item
4
“LED” – indicates occurrence of curtailment event
5
“Right Arrow” – navigates menu items
“Down Arrow” – lowers temperature setpoint/changes
selected item
“SYSTEM Button” – changes system selection [OFF, COOL,
HEAT, AUX (displayed on heat pump units only)]
6
7
8
“FAN Button” – change fan setting (Auto/On)
9
“Soft Keys” – perform action listed on display above the button
4
Getting Started • Homeowner Manual
B.The Thermostat Display
1
3
2
4
5
6
7
1
“Messaging Area” – displays day/time, thermostat and utility
related messages
2
“Temperature” – displays current room temperature
3
“Setpoint Temperature” – displays current desired temperature
• Blank when system is in OFF mode
• SET AT changes to HOLD AT when in temporary or
permanent hold. SET AT not displayed during Utility
control event
“ ” – displays when keypad is locked.
4
5
“FAN status” – blank when in auto mode – displays “FAN ON”
when fan is on continuously
5
Getting Started • Homeowner Manual
6
“System Status” – displays current operation mode according
to system configuration
 OFF – system is OFF
 COOL – system is in COOL mode but no call for cool
 COOL1 – call for 1st stage of cool
 COOL2 – call for 2nd stage of cool (multi-stage units only)
 AUX – system is in AUX heat mode but no call for heat
(heat pump only)
 AUX1 – call for 1st stage of Auxiliary heat (heat pump only)
 AUX2 – call for 2nd stage of Auxiliary heat (multi-stage heat
pump only)
 HEAT – system is in HEAT mode but no call for heat
 HEAT1 – call for 1st stage of heat
 HEAT2 – call for 2nd stage of heat (multi-stage units only)
 HEAT3 – call for 1st stage of auxiliary heat (heat pump only)
 HEAT4 – call for 2nd stage of auxiliary heat
(multi-stage heat pump systems)
7
“Soft Keys” – actions to be performed when corresponding
button is pressed
6
Getting Started • Homeowner Manual
C. Temporary versus Permanent Hold
A temporary hold can be set when operating in any mode except
for OFF. A temporary hold is set by pressing the
or
on the
thermostat to adjust the desired temperature. The SET AT indication
of the temperature setpoint will change to HOLD AT and a message
will be cycled in the thermostat messaging display area to confirm
that a temporary hold is set. A temporary hold setpoint will then be
maintained until the start of the next programmed time period or the
RUN softkey is pressed.
A permanent hold can be set when operating in any mode except
for OFF. To set a permanent hold, change the temperature just like
setting a temporary hold. When the desired setpoint is entered, the
user will have approximately 4 seconds to press the PERM HOLD
softkey to convert the temporary hold into a permanent hold. The
SET AT by the setpoint will change to HOLD AT and a message will
be cycled in the thermostat messaging display area to confirm that
a permanent hold is set. If the PERM HOLD softkey is not pressed
within 4 seconds, the hold will remain a temporary hold. A permanent
hold setpoint will override the programmed setpoints and time periods.
A hold will end whenever the RUN softkey is pressed.
7
Main Menu • Homeowner Manual
Step 2
Homeowner Main Menu
The homeowner programming menu table summarizes the
configuration items that the homeowner has access to set. For
more details on each homeowner programming menu option, see
“Description of Homeowner Menu Options” on page 13. To enter the
Homeowner Programming menu:
1. Ensure the thermostat is at the idle screen (display with the room
temperature displaying).
2. Press the MENU soft key. The display will show the first level of
the Homeowner Programming Menu.
3. While in the Homeowner Programming Menu:
The
and
scroll the cursor up and down respectively
 The softkey labeled HOME exits the programming menu
back to the IDLE screen (NOTE: when the HOME softkey is
pressed, any changes made on the current menu item are
not saved)
The
button selects the highlighted menu item or switches
value of underlined item
 When changes are made to a menu item, pressing the DONE
softkey saves the changes and goes back one menu level
4. To exit the menu and return to the program operation, press
HOME (when available).
If no keys are pressed within two minutes, the thermostat will revert to
normal operation and discards any changes not saved.
8
Main Menu • Homeowner Manual
Menu Name
Clock
(Time Date)
Set Clock
Submenu
Press
or
to
Select Other Options
(Defaults in BOLD)
Comments
NOTE: You should set Daylight Saving and Time Zone before
setting the time on the clock
Time
am/pm
Month
Day
Year
or
to
Use the
scroll through items
to change
or
to
Use
change values
When complete press
DONE
Select Time
Zone
Daylight
Saving
(On/Off)
Hawaii
Alaska
Pacific
Mountain
Central
Eastern
Atlantic
Newfoundland
Use
or
to
change values
Off
On
to change
Use
values
When complete press
DONE
When complete press
DONE
9
Main Menu • Homeowner Manual
Menu Name
Submenu
Press
or
to
Select Other Options
(Defaults in BOLD)
Comments
Programming
Time-Based Programming: Off
Cool
Setpoint
78°F
button to
Use
toggle between Off
to On
Heat
Setpoint
68°F
Highlight setpoint to
or
adjust using
Adjust temperature
setting using
or
When complete,
press DONE to save
settings
Time-Based Progamming: On
Heating
Schedule
Weekdays/
Weekends
Individual
days
button to
Use
toggle between Off
and On
Defaults settings:
Morning
Day
Evening
Night
6:00am
8:00am
5:00pm
10:00pm
70°
62°
70°
62°
or
to
Use the
scroll through items
to change
Use
or
to
increment/decrement
values
Press NEXT to go to
next time period
When complete,
press DONE to save
settings
10
Homeowner Manual • Main Menu
Menu Name
Submenu
Cooling
Schedule
Weekdays/
Weekends
Individual
days
Press
or
to
Select Other Options
(Defaults in BOLD)
Defaults settings:
Morning
Day
Evening
Night
6:00am
8:00am
5:00pm
10:00pm
78°
85°
78°
82°
Comments
or
to
Use the
scroll through items
to change
Use
or
to
increment/decrement
values
Press NEXT to go to
next time period
When complete,
press DONE to save
settings
11
Thermostat Settings Menu • Homeowner Manual
Step 3
Thermostat Settings Menu
Menu Name
Backlight:
(Auto/On)
Temperature
Limits
Submenu
Press
or
to
Select Other Options
(Defaults in BOLD)
Comments
Auto
On
to change
Use
underlined value
Min Cool Set Point:
45°F
or
Use the
to select setpoint to
change
Max Heat Set Point:
99°F
Use
or
to
increment/decrement
value
When complete,
press DONE to save
settings or HOME to
exit without saving
Adjust Temp
Display
Current Room Temp
(measured temp)
Desired Offset 0°
Use
or
to
increment/decrement
value
When complete,
press DONE to save
settings or HOME to
exit without saving
12
Thermostat Settings Menu • Homeowner Manual
Menu Name
Energy Mgmt
Recovery
Submenu
Press
or
to
Select Other Options
(Defaults in BOLD)
Off
On
Comments
to change
Use
underlined value
Press DONE to save
settings or HOME to
exit without saving
°F / °C
°F
°C
to change
Use
underlined value
Press DONE to save
settings or HOME to
exit without saving
Thermostat
Lock
0000
Enter PIN number.
Press
or
to
change number
Press DONE to save
settings or HOME to
exit without saving
Comfort/
Economy
Operation
Comfort/Economy
to change
Use
underlined value
Press DONE to save
settings or HOME to
exit without saving
NOTE: Underlined values are saved when you press DONE or enter a submenu
item. Pressing HOME without pressing DONE or entering a submenu will
discard underlined value changes.
13
Menu Options Description • Homeowner Manual
Description of Homeowner
Menu Options
The following are detailed descriptions of your IntelliTEMP™
configuration menu options.
1. Clock – Set Clock/Select Time Zone/Daylight Savings
You can set the clock on the thermostat from the user interface
unless the utility has inhibited you from changing the clock.
When setting the clock from the user interface, you should set the
time zone and daylight saving before setting the clock, otherwise
the clock will likely have to be set again to correct the time.
NOTE: This thermostat is capable of having the clock set remotely
by the utility. If the utility sets the clock, you may not be able to
adjust the clock. If the clock on your thermostat is incorrect, please
contact the utility at the number provided when the system was
installed.
2. Programming – Heat/Cool Programming
The IntelliTEMP™ 900 thermostat can be configured for
Individual Days or Weekdays/Weekends programming or with a
single heat/cool setpoint. With time-based Programming feature
Off, single setpoint heat and single setpoint cool operation can
be selected. With Time-based programming on, the Individual
Days programming selection provides the most scheduling
flexibility, allowing unique heat and cool profile for individual days.
14
Menu Options Description • Homeowner Manual
The Weekdays/Weekends programming selection will provide a
separate heat cool profile for the five consecutive weekdays and
a different profile for the two weekend days.
3. Thermostat Settings – Backlight
This menu item controls the display backlight, you can choose
either:
 AUTO – (Default) Backlight comes on when you press any key. Backlight goes off after a short delay when there is no
button pressed
 ON – Backlight is always On.
4. Thermostat Settings – Temperature Limits
Temperature limits can be used to set limits on how high your
heating temperature can be set and how low your cooling
temperature can be set. The range for both values is from 45°F to
99°F.
Cool Setpoint – 45°F (default)
Heat Setpoint – 99°F (default)
5. Thermostat Settings – Adjust Temp Display
This allows you to adjust the displayed temperature up to 5°
higher or lower than the actual room temperature.
Your thermostat was accurately calibrated at the factory, but you
have the option to change the display temperature to match your
previous thermostat. The current or adjusted room temperature
will be displayed on the left side of the display while your desired
offset will be displayed on the right side of the display.
Options for this menu item include:
 +1° through +5° – Adjusts the displayed temperature the
specified number of degrees higher than the measured room
temperature.
15
Menu Options Description • Homeowner Manual
 0 – (Default) Displays the measured room temperature.
 -1° through -5° – Adjusts the displayed temperature the
specified number of degrees lower than the measured room
temperature.
6. Thermostat Settings – Energy Mgmt Recovery
Options for this menu item include:
 OFF – (Default) The system starts heating or cooling at the
start time for the program period.
 ON – The system starts heating or cooling before the start
time for the program period so that the room temperature
reaches the program setpoint at the period start time.
Example: You select EMR ON and have your heat (conventional
heating system) programmed to 65° at night and 70° at 7:00
AM (a difference of 5°). Allowing 7 minutes per degree, the
thermostat will start calling for heat prior to the 7:00 AM period
start time in an attempt to reach the 70° setpoint by 7:00 AM.
With EMR OFF, the thermostat will wait until the 7:00 AM period
start time to begin heating the home.
7. Thermostat Settings - °F/°C
You can display temperature in either:
 °F – (Default) Fahrenheit
 °C – Celsius (Centigrade)
16
Menu Options Description • Homeowner Manual
8. Thermostat Lock
The IntelliTEMP™ 900 thermostat can be locked to prevent
unwanted users from changing the thermostat settings. In the
Thermostat Settings menu simply choose the thermostat lock
option and enter your 4 digit combination that will be required to
unlock the thermostat. Write down the code for safe keeping and
press DONE.
9. Press menu to access unlock screen. Enter your 4 digit code and press Unlock. Thermostat will be unlocked for two minutes if no keypad activity. Press menu again and go to thermostat lock screen. Enter 0000 and press DONE to permanently turn off lock.
Comfort / Economy
This option is available when the IntelliTEMP™ 900 is connected
to a multi-stage heating or cooling system or on most heat
pump systems. In the Economy mode, the thermostat’s logic will
analyze when secondary heating or cooling is needed to minimize
the secondary heating or cooling energy usage. In Comfort
(default) mode, a user interaction modifying the setpoint by three
degrees or more will initiate secondary heating or cooling.
Reset Operation
If a voltage spike or static discharge blanks out the display or causes
erratic thermostat operation, you can cycle the thermostat power by
unplugging the thermostat from the baseplate for a few seconds then
plugging the thermostat back onto the baseplate. If the thermostat
power has been cycled and still does not function correctly, you can
call the contact information provided on the back page of this manual.
If no contact info is provided, call your local utility.
17
Troubleshooting Guide • Homeowner Manual
Troubleshooting Assistance
Guide
No Heat/No Cool/No Fan (common problems)
Possible Cause
Corrective Action
Blown fuse or tripped
circuit breaker.
Replace fuse or reset breaker.
Furnace power switch
set to OFF.
Turn switch to ON.
Furnace blower
compartment door or
panel is loose or not
properly installed.
Replace door panel in proper position to engage
safety interlock or door switch.
No Heat
Possible Cause
Corrective Action
Pilot light not lit.
Re-light pilot.
System switch not set
to HEAT.
Press SYSTEM button one or more times
to raise the
to select HEAT and press
temperature setpoint above room temperature.
Loose connection to
thermostat or system.
Verify thermostat and system wires are securely
attached.
Furnace Lock-Out
Condition. Heat may
also be intermittent.
Many furnaces have safety devices that shut down
when a lock-out condition occurs. If the heat works
intermittently, contact the furnace manufacturer or
your HVAC contractor for assistance.
18
Troubleshooting Guide • Homeowner Manual
No Heat
Possible Cause
Corrective Action
Heating system requires Diagnostic: Press SYSTEM button to select HEAT
service or thermostat
to raise the temperature setpoint
and press
requires replacement.
above room temperature. Within a few seconds
the thermostat should make a soft click sound.
This sound usually indicates the thermostat is
operating properly. If the thermostat does not
click, try the reset operation described on page
17. If the thermostat does not click after being
reset, contact your installing contractor for a
replacement. If the thermostat clicks, contact the
furnace manufacturer or your HVAC contractor to
verify the heating is operating correctly.
No Cool
Possible Cause
Corrective Action
System Switch not set
to COOL.
Press SYSTEM button to select COOL and press
to lower the temperature setpoint below room
temperature.
Loose connection to
thermostat or system.
Verify thermostat and system wires are securely
attached.
Outdoor unit disconnect
or breaker tripped
Verify the outdoor unit disconnect or breaker has
not been tripped.
19
Troubleshooting Guide • Homeowner Manual
No Cool
Possible Cause
Corrective Action
Cooling system requires Diagnostic: Press SYSTEM button to select
to lower the temperature
COOL and press
service or thermostat
setpoint below room temperature. Within a few
requires replacement.
seconds the thermostat should make a soft
click sound. This sound usually indicates the
thermostat is operating properly. If the thermostat
does not click, try the reset operation described
on page 17. If the thermostat does not click after
being reset, contact your installing contractor for a
replacement. If the thermostat clicks, contact the
furnace manufacturer or HVAC contractor to verify
the cooling is operating correctly.
No Heat or No Cool
Possible Cause
Corrective Action
Thermostat may be in
Load Shed (“Event in
Progress” displyaed on
top line of LCD)
Wait for the Control Event to end.
Heat, Cool, or Fan Runs Constantly
Possible Cause
Corrective Action
Fan set to ON.
Change Fan to AUTO.
Possible short in wiring,
thermostat, or HVAC
system.
Check each wire connection to verify they are not
shorted or touching together. No bare wire should
stick out from under terminal screws.
Try resetting the thermostat as described on
page 17.
If the condition persists, the manufacturer of your
system or HVAC contractor can instruct you on how
to test the HVAC system for correct operation. If the
system operates correctly, replace the thermostat.
20
Troubleshooting Guide • Homeowner Manual
Blank Display and/or Keypad Not Responding
Possible Cause
Corrective Action
Voltage spike or static
discharge.
Use the Reset Operation described on page 17.
Furnace (air conditioner) cycles too fast or too slow (narrow or wide
temperature swing)
Possible Cause
Corrective Action
The location of the
thermostat and/or the
size of the heating
system may be
influencing the cycle
rate.
Electronic thermostats normally provide precise
temperature control and may cycle faster than
some older mechanical models. A faster cycle rate
means the unit turns on and off more frequently,
but runs for a shorter time so there is no increase
in energy use
Contact your installing contractor to have the
cycle rate adjusted and additional suggestions.
Thermostat Setting and Thermometer Disagree
Possible Cause
Corrective Action
Thermostat
thermometer setting
requires adjustment.
The thermometer can be adjusted +/- 5 degrees.
See Temperature Display Adjustment on page 15.
21
Troubleshooting Guide • Homeowner Manual
Second, Third and/or Fourth Stage Won’t Come On
Possible Cause
Corrective Action
Your thermostat is
Wait for the second, third and/or fourth stage to
designed to determine
come on.
the optimum time to
activate the second
stage. Simply raising the
temperature in heating
or lowering it in cooling
will not always force
the thermostat to bring
the second stage on
quickly. There is a time
delay from 0-30 minutes
depending on the
performance of the first
stage of the system.
WR Part No. 37-7225B
Replaces 37-7225A
1211