HP Pavilion 21-a000 Specifications

hp pavilion home pc
warranty and support guide
where to get help
warranty and license information
declaration of conformity
operating specifications
regulatory and safety information
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help
Where to Get Help
Follow these steps when
you need help from HP:
1 Check the setup poster and
4 For help online, go to the
the Quick Start Guide for help
HP Customer Care Center
with setting up and using
Web site at
your PC.
http://www.hp.com/support
2 For faster help, be sure to
for technical information or
register your HP Pavilion
to get software updates.
home PC by using the
5 If you have not solved
Electronic Registration
the problem, call the
program on your PC or
HP Customer Care Center at
on the Web at
1-600-114772
http://register.hp.com
3 Use Help on your PC to get
help with your hardware
and software. Click Start
and then click Help and
Support.
E-mail: pavilion-help.india@hp.com
Mon.– Sat. 9–9
(Hours are subject to change
without notice.)
HP Support Web site:
http://www.hp.com/support
HP Registration Web site:
http://register.hp.com
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Software Support
If you have questions about your software or ISP (Internet Service Provider), call or visit your
software or ISP vendor’s Web site. The appropriate number or Web address is listed below.
Some of these Web addresses may be listed in the Favorites list found in your Internet
Explorer browser. Phone and e-mail support may not exist if no information is given. For
software not listed, the HP Customer Care Center provides 30-day limited support.
Software Title
—
Company
Phone — E-mail —
Web Address
Acrobat Reader by Adobe
www.asia.adobe.com/support/
main.html
ArcSoft Software Suite:
Greeting Card Creator,
Funhouse, & PhotoImpression
support@arcsoft.com
www.arcsoft.com/support/
supportmain.html
Britannica 2002 Multimedia
by Aimtech
www.britannica.com
MusicMatch Jukebox
technsupp@musicmatch.com
www.musicmatch.com/form/
support/tech
MyDVD by Sonic
(w/DVD+RW/+R option only)
www.mydvd.sonic.com/support/
support
Norton AntiVirus 2003
by Symantec
www.symantec.com/region/sg/
servsupp.html
RecordNow by Veritas
(w/CD-RW or DVD+RW/+R
option only)
support.veritas.com/
menu_ddProduct_MYCD.htm
ShowBiz by ArcSoft
(w/FireWire® option only)
www.arcsoft.com/support/
supportmain.html
The Game Channel
by WildTangent
www.wildtangent.com
WinDVD by InterVideo
(w/DVD or DVD+RW/+R
option only)
support@intervideo.com
www.intervideo.com
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Warranty and License Information
To Our Valued Customer
Congratulations on your decision to purchase an HP Pavilion home PC! During development, the
HP Pavilion must pass extensive quality tests to meet the rigorous standards that have made HP
famous for quality and reliability.
All HP Pavilions go through a comprehensive quality test to ensure the PC is working correctly
before it leaves our factory. In addition, we have placed a security seal on your PC to indicate that
it has not been tampered with since it left our factory.
We know that expanding and upgrading are key benefits for all customers. We are proud to make
this a key differentiator for our HP Pavilion and understand that you may wish to upgrade your PC
to meet your specific needs.
Any hardware upgrades that you intend to do should only be done after you have completely set
up your new HP Pavilion. Refer to the setup poster included with your system for help with setting
up. If you have any problems setting up your system and turning it on, immediately contact the
HP Customer Care Center listed earlier in the Warranty and Support Guide, and an HP Customer
Representative will assist you. This must be done first before attempting to upgrade your system.
By breaking the security seal on the back of the HP Pavilion, you are confirming that the HP Pavilion
was working properly before you attempted to upgrade your system. Once the security seal has been
broken, your HP Pavilion is then, to the extent allowed by local law, covered under the terms and
conditions listed in the following pages.
Thank you for choosing the HP Pavilion. We hope you enjoy discovering the exciting things you
can do with it!
HP Customer Care
Easy to reach. Easy to use. Award-winning HP Customer Care is our promise to help you get the
most from your HP Pavilion. Whether with tools located on your PC, from information on the Web,
by phone, or through your local retailer, you’ll find what you need.
Problems? HP Will Help
Your new HP Pavilion computer is built to work right now — and for many years to come. But it is a
complex, powerful machine, and sometimes things go wrong. If that happens to your computer,
Hewlett-Packard is ready to help.
Getting Started
Follow the setup poster and the Quick Start Guide for help with setting up and using your PC.
Register Your PC
It is always best to register your PC; this allows for quicker help when you need it. You can register
your PC by the electronic registration program that automatically starts when you first turn on your
PC. Or, you can register on the Web at http://register.hp.com.
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See What You Can Do
There’s lots of helpful information included with your HP Pavilion. First look at Help on your
®
Windows desktop (to access it, click Start on the taskbar). It contains more detailed help and will
give you suggestions on how to fix the problem.
Within the Help and Support Center, you can get the Latest News from HP about your PC. Be sure
to also check the updates from HP that are sent to your desktop from time to time.
Next, try a little surfing! The HP Web site has updated software, tips and tricks, answers for
common problems, and other information. Go to http://www.hp.com/support and search for your
HP Pavilion model.
Call HP Customer Care Center
Finally, if these steps don’t help, you can reach a real, knowledgeable person by calling the
HP Customer Care Center in your area. Phone support is free for one (1) year from the time you
purchased your computer. After one year, there may be a charge, but the helpful support is still
available.
And, if Necessary: Get Repair
If your computer needs to be repaired or to have parts replaced, you have two choices:
1
You can easily replace many of your HP Pavilion parts that are considered consumerreplaceable. This is the fastest method of repair, as many times we can send the part directly
to your home or business in a few days. This service is free for one year from the date you
purchased your computer.
2
If a repair is necessary, the HP Customer Care Center will make arrangements to fix your
computer. This service is free for one year from the date you purchased your computer.
There are a few limitations and exclusions to this warranty (as well as some important details),
which are described in the following section.
The Legal Language
Hewlett-Packard Limited Warranty Statement
HP PRODUCT DURATION OF LIMITED WARRANTY
Hardware — Parts and Labor:
1 Year
Phone assistance to get you up and running:
30 days
HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free
from defects in materials and workmanship after the date of purchase, for the period specified
above. If HP receives notice of such defects during the warranty period, HP will, at its option, either
repair or replace products which prove to be defective. Replacement products may be either new
or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the
date of purchase, for the period specified above, due to defects in material and workmanship
when properly installed and used. If HP receives notice of such defects during the warranty period,
HP will replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted,
you will be entitled to a refund of the purchase price on a prorated basis upon prompt return of the
product.
HP products may contain remanufactured parts equivalent to new in performance or may have
been subject to incidental use.
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Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published
environmental specifications for the product, (f) improper site preparation or maintenance or
(g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or
earthquakes. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on the
duration of an implied warranty, so the above limitation or exclusion might not apply to you. This
warranty gives you specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province to province.
HP’s limited warranty is valid in any country/region or locality where HP has a support presence
for this product and where HP has marketed this product. The level of warranty service you receive
may vary according to local standards. HP will not alter form, fit, or function of the product to make
it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Network Interface Cards
HP warrants the operation on a network interface card (NIC), only if factory preinstalled by HP, as
follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion
recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED.
DVD Region Codes
DVD players utilize country/region codes to limit playing DVDs designed for that country/region.
You may change the country/region setting of a DVD player only five times. After changing this
setting five times, the setting becomes permanent and cannot be changed.
Software Media (CDs)
The software CDs that come with your system are warranted to be free from defects for one year.
Any claims for missing CDs need to be made within 30 days. Any claims for defective CDs may
require the exchange of the CDs.
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Customer Responsibilities
You may be required to run HP-supplied diagnostic programs before an in-home visit will be
scheduled or a replacement part will be dispatched.
You are responsible for the security of your proprietary and confidential information and
for maintaining a procedure external to the products for reconstruction of lost or altered
files, data, or programs. You should back up all data on your system before calling the
HP Customer Care Center.
For In-home service, you must provide: Access to the product; adequate working space and
facilities within a reasonable distance of the product; access to and use of all information and
facilities determined necessary by HP to service the product; and operating supplies and
consumables such as you would use during normal operation.
When service is being performed in-home, you or your representative, 18 years of age or older,
must be present at all times. You must state if the product is being used in an environment
which poses a potential health hazard to repair personnel; HP may require that the product
be maintained by customer personnel under direct HP supervision. HP may also refuse to provide
In-home service in special circumstances and will provide an alternative repair method such as
Carry-in repair.
Obtaining Hardware Warranty Repair Service
For the duration of the one-year parts and labor warranty, repair service includes Consumerreplaceable Parts services, Carry-in services, and In-home services as described below. To obtain
hardware warranty service, call the HP Customer Care Center. You must be prepared to supply the
proof-of-purchase date.
The time it takes to repair your computer will vary based upon location and circumstances. The
phone agent can supply more details.
Consumer-Replaceable Parts Services
Consumer-replaceable components — such as the keyboard, mouse, speakers, microphone, and
monitor — may be serviced through expedited part shipment. In this event, HP will send you the
component and, if necessary, telephone assistance on replacement of the component. In some
cases, HP will ask for a credit card as collateral for the part (such as monitors) and will charge you
for the retail price of the part if the failed product is not returned within 30 days.
Carry-In Services
Hardware service during the one-year warranty period is provided by bringing or mailing your PC
to an HP Pavilion authorized service provider. The HP Customer Care Center can provide you with
details on the location nearest you.
In-Home Services
In-home service is available for certain products sold and serviced in India only and is unavailable
in certain locations. The HP Customer Care Center can give you more information.
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HP Software Product License Agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET
FORTH BELOW; USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE
TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE
FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY
RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.
The HP Software Product License Agreement will govern all Software which is provided to you with
the exception of Microsoft Software. Microsoft Products are licensed to you under the Microsoft End
User License Agreement (EULA) contained in the Microsoft documentation online.
The following License Terms govern your use of the accompanying Software unless you have a
separate signed agreement with HP.
License
GRANT — HP grants you a license to use one copy of the Software. ”Use” means storing, loading,
installing, executing, or displaying the Software. You may not modify the Software or disable
any licensing or control features of the Software. If the Software is licensed for ”concurrent use,”
you may not allow more than the maximum number of authorized users to Use the Software
concurrently.
OWNERSHIP — The Software is owned and copyrighted by HP, its subsidiaries, or its third-party
suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any
rights in the Software. HP’s third-party suppliers may protect their rights in the event of any violation
of these License Terms.
Copies
ADAPTATIONS — You may only make copies or adaptations of the Software for archival purposes
or when copying or adaptation is an essential step in the authorized Use of the Software. You must
reproduce all copyright notices in the original Software on all copies or adaptations. You may not
copy the Software onto any public network.
If your computer was shipped with a Recovery CD, (i) the Recovery CD and/or Support Utility
software may be used only for restoring the hard disk of the HP computer system with which the
Recovery CD originally was provided, and (ii) if separate EULA(s) are included with your computer
for any other Microsoft products which are included on the Recovery CD, those Microsoft products
are subject to the terms of their respective EULA(s).
No Disassembly
DECRYPTION — You may not disassemble or decompile the Software unless HP’s prior written
consent is obtained. In some jurisdictions, HP’s consent may not be required for limited disassembly
or decompilation. Upon request, you will provide HP with reasonably detailed information
regarding any disassembly or decompilation. You may not decrypt the Software unless decryption
is a necessary part of the operation of the Software.
TRANSFER — Your license will automatically terminate upon any transfer of the Software. Upon
transfer, you must deliver the Software, including any copies and related documentation, to the
transferee. The transferee must accept these License Terms as a condition to the transfer.
TERMINATION — HP may terminate your license upon notice for failure to comply with any of
these License Terms. Upon termination, you must immediately destroy the Software, together with all
copies, adaptations, and merged portions in any form.
EXPORT REQUIREMENTS — You may not export or re-export the Software or any copy or
adaptation in violation of any applicable laws or regulations.
(REV. 090502)
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Declaration of Conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Hewlett-Packard Company
Manufacturer’s Address:
10500 Ridgeview Ct.
Cupertino, CA 95015-4010
USA
declares that the product
Product Name:
HP Pavilion Multimedia Personal Computer System
Model Number(s):
100 series, 300 series, 400 series, 500 series, 600 series,
700 series, a000 series, t000 series, m000 series
Product Options:
All
conforms to the following Product Specifications:
Safety:
IEC 60950:1991 + A1, A2, A3, A4
EN 60950:1992 + A1, A2, A3, A4, A11
IEC 60825-1:1993 + A1/E 60825-1:1994 + A11 Class 1 (Laser/LED)
EMC:
CISPR 22:1997/EN 55022:1998 Class B1)
CISPR 24:1997/EN 55024:1998
IEC 61000-3-2:1995/EN61000-3-2:1995 + A14 — Harmonics
IEC 61000-3-3:1994/EN61000-3-3:1995 — Flicker
FCC Title 47 CFR, Part 15 Class B2)/ICES-003, Issue 2
AS/NZS 3548:1995 + A1 + A2:1997/CISPR 22:1993 + A1 + A2:1996
Class B1)
Telecom:
TBR 21:1998, EG201 121:1998
Supplementary Information:
The product herewith complies with the requirements of the following Directives and carries the
CE marking accordingly.
— the R&TTE Directive 1999/5/EC
1)
The Product was tested in a typical configuration with Hewlett-Packard Personal Computer
and peripherals.
2)
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Hardware Quality Engineering Manager
Cupertino, CA, USA May, 2003
For Regulatory Compliance Information ONLY, contact:
Australian Contact:
Product Regulations Manager
Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, Victoria 3130, Australia
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Operating Specifications
Electrical ratings:
Models: 100 series, 300 series, 400 series,
500 series, 600 series, 700 series, a000 series,
t000 series, and m000 series
100–127 V/200–240 V,
4/2 A, 50/60 Hz
Operating temperature: 5° to 35° C
(On models with DVD+RW/+R drives, the operating
temperature is 5° to 30° C)
Storage temperature:
–40° to 70° C
Operating humidity:
15 to 80% @ 26° C
Storage humidity:
90% @ 65° C (non-condensing)
Operating altitude:
0–2286 m
Storage altitude:
0–4572 m
Batteries are delivered with this product. When empty, do not throw them away
but collect as small chemical waste.
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Regulatory and Safety Information
Warning: The HP Pavilion is heavy; be sure to use
ergonomically correct lifting procedures when moving
the computer.
Warning: Electrostatic discharge (ESD) can damage disk
drives, add-in cards, and other components. If an ESD station
is not available, wear a wrist strap attached to a metal part
of the computer. Place cards on a conductive foam pad or
inside the conductive wrapper they came in; do not place
the cards on top of the wrapper.
Warning: Do not operate the system with the cover removed.
Always replace the cover before turning on the system.
Warning: Please read the ”Additional Safety Information”
located later in this document before installing and
connecting your system to the electrical power system.
Warning: Using the wrong type of memory module could
damage the system.
Warning: Do not pull the memory module out of the socket.
Use the retaining clips to eject the module.
Warning: Do not overload the system by installing add-in
cards that draw excessive current. The system is designed
to provide 2 amps (average) of +5 V power for each
board/card in the computer. The total +5 V current draw in a
fully loaded system (one with all add-in card slots filled) must
not exceed the total number of slots multiplied by 2 amps.
Warning: Be careful of the sharp edges on the expansion
slot cover.
Warning: There is danger of an explosion if the battery
is incorrectly replaced. Replace only with the same, or
equivalent, type of battery. Discard used batteries according
to the manufacturer’s instructions.
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ENERGY STAR Compliance
Hewlett-Packard Pavilion PCs and Monitors marked with the
ENERGY STAR® logo on the packaging box qualify with the
U.S. Environmental Protection Agency’s ENERGY STAR
guidelines for energy efficiency.
Products with the ENERGY STAR label are designed to use less energy, help you
save money on utility bills, and help protect the environment.
ENERGY STAR® is a registered trademark owned by the U.S. government.
Warning: When using this device, basic safety precautions
should always be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:
■
■
■
■
■
■
Do not use this product near water, for example, near
a bathtub, wash bowl, kitchen sink or laundry tub, in
a wet basement or near a swimming pool.
Avoid using this product during an electrical storm. There
may be a remote risk of electric shock from lightning.
Do not use this product to report a gas leak in the vicinity
of the leak.
Always disconnect the modem cable before opening the
equipment enclosure or touching an uninsulated modem
cable, jack or internal components.
If this product was not provided with a telephone line cord,
use only No. 26 AWG or larger telecommunication line cord
in order to reduce the risk of fire.
Do not plug a modem or telephone cable into the Network
Interface Card (NIC) receptacle.
SAVE THESE INSTRUCTIONS
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Additional Safety Information
This product has not been evaluated for connection to an ”IT” power system
(an AC distribution system with no direct connection to earth, according to
IEC 60950).
AC Power Safety Warning
Warning: Install the computer near an AC outlet. The AC
power cord is your HP Pavilion’s main AC disconnecting
device and must be easily accessible at all times. For your
safety, the power cord provided with your system has a
grounded plug. Always use the power cord with a properly
grounded wall outlet, to avoid the risk of electrical shock.
Warning: Your system is provided with a voltage select switch
for use in a 115 or 230 VAC power system. The voltage select
switch has been pre-set to the correct voltage setting for use
in the particular country/region where it was initially sold.
Changing the voltage select switch to the incorrect position
can damage your PC and void any implied warranty.
Warning: To reduce the possibility of an electric shock from
the telephone network, plug your computer into the AC outlet
before connecting it to the telephone line. Also, disconnect the
telephone line before unplugging your computer from the
AC power outlet.
Warning: Always disconnect the modem cord from the
telephone system before installing or removing your
computer cover.
Warning: Do not operate the computer with the cover
removed.
Warning: The power supply is not user-serviceable. To
prevent damage to the power supply, have a qualified
person repair or replace it. All other components are
user-serviceable.
Warning: For your safety, always unplug the system from its
power source and from any telecommunications systems
(such as phone lines), networks, or modems before
performing any of the procedures described in this guide.
Failure to do so may result in personal injury or equipment
damage. Hazardous voltage levels are inside the power
supply and modem of this product.
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Lithium Battery Caution
Warning: The PC uses a lithium battery, type CR2032.
There is danger of an explosion if the battery is incorrectly
replaced. Replace only with the same, or equivalent, type
recommended by the manufacturer. Dispose of used
batteries according to the manufacturer’s instructions.
Laser Safety Statement
Class 1 LED Product
The CD-ROM and DVD-ROM drives contain a laser system and are classified as a
”Class 1 Laser Product” under a U.S. Department of Health and Human Services
(DHHS) Radiation Performance standard according to the Radiation Control for
Health and Safety Act of 1968.
Should the unit ever require maintenance, contact an authorized service location.
Warning: Use of controls, adjustments, or performance
procedures other than those specified in the Upgrading and
Servicing the PC guide may result in hazardous radiation
exposure. To prevent direct exposure to laser beam, do not
try to open the enclosure of the CD-ROM or DVD-ROM.
Laser Product Label
The following label or equivalent is located on the surface of HP laser products:
This label indicates that the product
is classified as a CLASS 1 LASER
PRODUCT. This label appears on a
laser device installed in your
product.
TV Antenna Connectors Protection
External Television Antenna Grounding
If an outside antenna or cable system is connected to the product, be sure the
antenna or cable system is electrically grounded so as to provide some protection
against voltage surges and built-up static charges. Article 810 of the National
Electrical Code, ANSI/NFPA 70, provides information with regard to proper
electrical grounding of the mast and supporting structure, grounding of the lead-in
wire to an antenna-discharge unit, size of grounding conductors, location of
antenna-discharge unit, connection to grounding electrodes, and requirements for
the grounding electrode.
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Lightning Protection
For added protection of any Hewlett-Packard product during a lightning storm, or
when it is left unattended and unused for long periods of time, unplug the product
from the wall outlet and disconnect the antenna or cable system. This will prevent
damage to the product from lightning and power line surges.
7
6
5
4
1
3
2
Antenna Grounding
Reference
Antenna Grounding
Grounding Component
1
Electric Service Equipment
2
Power Service Grounding Electrode System
(NEC Art 250, Part H)
3
Ground Clamps
4
Grounding Conductors (NEC Section 810-21)
5
Antenna Discharge Unit (NEC Section 810-20)
6
Ground Clamp
7
Antenna Lead in Wire
Power Lines
An outside antenna system should not be located in the vicinity of overhead power
lines or other electric light or power circuits, or where it can fall into such power
lines or circuits.
Warning: When installing an outside antenna system,
extreme care should be taken to keep from touching such
power lines or circuits as contact with them could be fatal.
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