Desktop PC
User’s Guide
Contents
1 Getting Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
eMachines Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
eMachines contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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2 Checking Out Your eMachines Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Desktop PC Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Desktop PC Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
eMachines model and serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . . . . . . . .
Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the voltage selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enhanced keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Standard keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting to a wired Ethernet network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a printer, scanner, or other peripheral device . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4 Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Playing a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the computer display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the side panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before calling eMachines Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
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Chapter 1
Getting Help
• Using the eMachines Web site
• Using Help and Support
• Using BigFix
• Using online help
• Contacting eMachines
1
Chapter 1: Getting Help
Thank you for purchasing our computer!
You have made an excellent decision choosing eMachines. We are sure that you will be
pleased with the outstanding quality, reliability, and performance of your new computer.
Each and every eMachines computer uses the latest technology and passes through the
most stringent quality control tests to ensure that you are provided with the best product
possible.
Please read this manual carefully to familiarize yourself with our range of services and
support. We have highlighted some basic care and safety information to help you keep
your computer in good operating condition.
eMachines stands behind our value proposition to our customers — to provide best-of-class
service and support in addition to high-quality, brand-name components at affordable
prices. If you ever have a problem, our knowledgeable, dedicated customer service
department will provide you with fast, considerate service.
We sincerely hope that you will receive the utmost satisfaction and enjoyment from your
new eMachines computer for years to come.
Thanks again, from all of us at eMachines.
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eMachines Web site
eMachines Web site
eMachines' online support is available 24 hours per day, 7 days per week and provides the
most current drivers, product specifications, and information about your computer. Visit
the eMachines Customer Care Web site at emachines.com/support/.
Help and Support
Your computer includes Help and Support, an easily accessible collection of help
information, troubleshooters, and automated support. Use Help and Support to answer
questions about Windows and to help you quickly discover and use the many features of
your eMachines computer.
To start Help and Support:
■
Click Start, then click Help and Support. Help and Support opens.
You can find help information by clicking a link, performing a search, or browsing the
index.
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Chapter 1: Getting Help
Searching for a topic
To search for a topic in Help and Support, type a word or phrase (keyword) in the Search
box located at the top of any Help and Support screen, then click the arrow
button.
For each search, you receive the following search result types:
■
Suggested Topics - These topics are located in Help and Support and are relevant to
your search topic.
■
Full-text Search Matches - These topics are located in Help and Support and contain
the words you entered in the Search box.
■
Microsoft Knowledge Base - These topics are located on the Microsoft Web site and
contain the words you entered in the Search box. You must be connected to the
Internet to search for and access these topics.
To view a list of your search results, click the results header for the type of results you
want to view.
To view a topic, click the topic name in the Search Results list.
BigFix
BigFix monitors your computer for problems and conflicts. It automatically gathers
information about the latest bugs, security alerts, and updates from BigFix sites on the
Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon.
To fix the problem, click on that icon to open BigFix.
To start BigFix:
■
Click Start, All Programs, Accessories, System Tools, then click BigFix.
To learn more about using BigFix:
■
4
From the BigFix program, click Help, then click Tutorial.
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Online help
Online help
Many programs provide information online so you can research a topic or learn how to
perform a task while you are using the program. You can access most online help
information by selecting a topic from a Help menu or by clicking a Help button.
You can search for information by viewing the help contents, checking the index, searching
for a topic or keyword, or browsing through the online help.
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Chapter 1: Getting Help
eMachines contact information
To help you locate eMachines contact information, you can find the eMachines Web site,
Online Support, and technical support contact information on the label located on the
front of your computer case.
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Chapter 2
Checking Out Your
eMachines Computer
• Identifying features
• Locating your computer model and
serial number
• Locating the Microsoft Certificate of
Authenticity
• Locating the specifications for your
computer
• Purchasing accessories
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Chapter 2: Checking Out Your eMachines Computer
Desktop PC Front
Your computer includes the following components.
Important
Your computer hardware options and port locations may vary from
the illustration below.
DVD/CD drive
DVD/CD drive
(optional)
Diskette drive
(optional)
Memory card
reader (optional)
USB port
(optional)
Power button/
Power indicator
Hard drive
access indicator
IEEE 1394
ports (optional)
Microphone jack
Headphone jack
USB ports
(optional)
Model:
S/No:
eMachines help
resources and
Customer Care
information
8
Model and serial
number
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Desktop PC Front
Component
DVD/CD drive
Icon
Description
Use this drive to listen to audio CDs, install games and programs, watch
DVDs, and store large files onto recordable discs (depending on drive
type).
This drive may be a CD, recordable CD, DVD, or recordable DVD drive.
To identify your drive type and for more information about your drive, see
“Identifying drive types” on page 33.
Diskette drive
(optional)
Insert a standard 3.5-inch diskette into the optional diskette drive. For
more information, see “Using the diskette drive” on page 30.
USB ports
(optional)
Plug a USB (Universal Serial Bus) device (such as a USB Iomega™
Zip™ drive, printer, scanner, camera, keyboard, or mouse) into this port.
For more information, see “Installing a printer, scanner, or other
peripheral device” on page 28.
Hard drive access
indicator
Turns on when the hard drive is accessed.
IEEE 1394 ports
(optional)
Plug an IEEE 1394 (also known as Firewire® or i.Link®) device (such as
a digital camcorder) into one of these 6-pin IEEE 1394 ports. For more
information, see “Installing a printer, scanner, or other peripheral device”
on page 28.
Memory card reader
(optional)
Insert a memory card from a digital camera, MP3 player, PDA, cellular
telephone, or other devices into the memory card reader. For more
information, see “Using the memory card reader” on page 31.
Power button /
Power indicator
Press this button to turn the power on or off. You can also configure the
power button to operate in Standby/Resume mode or Hibernate mode.
The button lights when the computer is turned on.
Microphone jack
Plug a microphone into this jack. This jack is color-coded red or pink.
Headphone jack
Plug powered, analog front speakers, an external amplifier, or
headphones into this jack. This jack is color-coded orange.
eMachines help
resources and
Customer Care
information
Contains information about how to access eMachines’ Web site and
eMachines Customer Care.
eMachines model
and serial number
Contains your model and serial number.
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Chapter 2: Checking Out Your eMachines Computer
Desktop PC Back
Your computer includes the following components.
Important
Your computer hardware options and port locations may vary from
the illustration below.
Voltage switch
Power connector
PS/2 mouse port
Case cover
thumbscrew
PS/2 keyboard
Serial port
Parallel port
Monitor port
USB ports
IEEE 1394
ports (optional)
USB ports
(optional)
Ethernet
(network) jack
Microphone jack
Audio output
(Line out) jack
Audio input
(Line in) jack
Modem jack
Case cover
thumbscrew
Telephone jack
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Desktop PC Back
Component
Voltage switch
Icon
Description
Before turning on your computer, make sure that this switch is
in the correct position for the correct power available. The
switch is preset at the factory with the correct voltage for your
area.
In the United States, the utility power is supplied at a nominal
115 volts at 60 Hz. The power supply should always be set to
this when your computer is operating in the United States. In
other areas of the world, such as Europe, the utility power is
supplied at 230 volts at 50 Hz. If your computer is operating
in an environment such as this, the voltage switch should be
moved to 230.
Power connector
Plug the power cord into this connector.
PS/2 mouse port
Plug a Personal System/2® (PS/2) mouse into this port.
PS/2 keyboard port
Plug a PS/2 keyboard into this port.
Serial port
Plug a serial device (such as a digital camera) into this port.
For more information, see “Installing a printer, scanner, or other
peripheral device” on page 28.
Parallel port
Plug a parallel device (such as a printer) into this port. For more
information, see “Installing a printer, scanner, or other
peripheral device” on page 28.
Monitor port
Plug a monitor into this port.
USB ports
(optional)
Plug USB (Universal Serial Bus) devices (such as a USB
Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or
mouse) into these ports. For more information, see “Installing
a printer, scanner, or other peripheral device” on page 28.
Microphone jack
Plug a microphone into this jack. This jack is color-coded red
or pink.
Audio output (Line
out) jack
Plug powered, analog front speakers, an external amplifier, or
headphones into this jack. This jack is color-coded lime green.
Audio input
(Line in) jack
Plug an external audio input source (such as a stereo) into this
jack so you can record sound on your computer. This jack is
color-coded blue.
Telephone jack
(optional)
If your modem has a telephone jack, plug the cable for a
telephone into this jack.
Case cover
thumbscrews
Remove these screws before opening the case.
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11
Chapter 2: Checking Out Your eMachines Computer
Component
12
Icon
Description
IEEE 1394 ports
(optional)
Plug an IEEE 1394 (also known as Firewire® or i.Link®) device
(such as a digital camcorder) into one of these 6-pin IEEE 1394
ports. For more information, see “Installing a printer, scanner,
or other peripheral device” on page 28.
Ethernet (network)
jack
Plug a 10/100 Ethernet network cable or a device (such as a
DSL or cable modem for a broadband Internet connection) into
this jack.
Modem jack
Plug a modem cable into this jack.
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Identifying your model
Identifying your model
Important
The labels shown in this section are for informational purposes only.
Label information varies by model, features ordered, and location.
eMachines model and serial number
The label on the front of your computer case contains information that identifies your
computer model and serial number. eMachines Customer Care will need this information
if you call for assistance.
Microsoft Certificate of Authenticity
The Microsoft Certificate of Authenticity label found on the back or side of your computer
includes the product key code for your operating system.
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13
Chapter 2: Checking Out Your eMachines Computer
14
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Chapter 3
Getting Started
• Using your computer safely
• Protecting your computer from power
source problems
• Turning your computer on and off
• Adjusting the volume
• Using the keyboard and the mouse
• Using the computer display
• Installing peripheral devices
15
Chapter 3: Getting Started
Working safely
Before using your computer, read the following recommendations for setting up a safe and
comfortable work area and avoiding discomfort and strain.
Top of screen is not
higher than eye level
Screen is
perpendicular to
your line of sight
Hands and
arms are
parallel to
the floor
Feet are flat on the floor
Reducing eye strain
Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly
into your eyes.
■
Position the computer desk and monitor so you can avoid glare on your screen and
light shining directly into your eyes. Reduce glare by installing shades or curtains on
windows, and by installing a glare screen filter on your monitor.
■
Use soft, indirect lighting in your work area. Do not use your computer in a dark room.
■
Avoid focusing your eyes on your computer screen for long periods of time. Look away
from your computer occasionally, and try to focus on distant objects.
Setting up your computer desk and chair
When you are setting up your computer desk and chair, make sure that the desk is the
appropriate height and the chair helps you maintain good posture.
■
16
Select a flat surface for your computer desk.
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Working safely
■
Adjust the height of the computer desk so your hands and arms are positioned parallel
to the floor when you use the keyboard and mouse. If the desk is not adjustable or
is too tall, consider using a keyboard drawer.
■
Use an adjustable chair that is comfortable, distributes your weight evenly, and keeps
your body relaxed.
■
Position your chair so the keyboard is at or slightly below the level of your elbow.
This position lets your shoulders relax while you type.
■
Adjust the chair height, adjust the forward tilt of the seat, or use a footrest to distribute
your weight evenly on the chair and relieve pressure on the back of your thighs.
■
Adjust the back of the chair so it supports the lower curve of your spine. You can use
a pillow or cushion to provide extra back support.
Setting up your computer and computer accessories
■
Set up the monitor so the top is no higher than eye level, the monitor controls are
within reach, and the screen is tilted to be perpendicular to your line of sight.
■
Place your keyboard and mouse at a comfortable distance. You should be able to reach
them without stretching.
■
Set paper holders at the same height and distance as the monitor.
Sitting at your computer
■
Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed
position when you type.
■
Do not slouch forward or lean far back. Sit with your back straight so your knees,
hips, and elbows form right angles when you work.
■
Take breaks to stand and stretch your legs.
■
Avoid twisting your torso or neck.
Avoiding discomfort and injury from repetitive strain
■
Vary your activities to avoid excessive repetition.
■
Take breaks to change your position, stretch your muscles, and relieve your eyes.
■
Find ways to break up the work day, and schedule a variety of tasks.
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17
Chapter 3: Getting Started
Protecting from power source problems
During a power surge, the voltage level of electricity coming into your computer can
increase to far above normal levels and cause data loss or system damage. Protect your
computer and peripheral devices by connecting them to a surge protector, which absorbs
voltage surges and prevents them from reaching your computer.
Warning
High voltages can enter your computer through both the power cord
and the modem connection. Protect your computer by using a surge
protector. If you have a telephone modem, use a surge protector that
has a modem jack. If you have a cable modem, use a surge protector
that has an antenna/cable TV jack. During an electrical storm, unplug
both the surge protector and the modem.
An uninterruptible power supply (UPS) supplies battery power to your computer during a
power failure. Although you cannot run your computer for an extended period of time
with a UPS, a UPS lets you run your computer long enough to save your work and shut
down your computer normally.
Checking the voltage selection
A power supply is integrated into your computer to provide power to the system board,
add-in cards, and peripheral devices. The voltage selection for your location is typically
set at the factory. Use the power selection switch on the back of your computer to set the
power supply to 115V or 230V. To verify that your system has the correct setting for your
environment, check the voltage selection switch.
Caution
If you set the voltage selection switch incorrectly, your system will be
damaged. Make sure this switch is set correctly for your location
before turning on your computer.
In the United States, the utility power is supplied at a nominal 115
volts at 60 Hz. The power supply should always be set to this when
your computer is operating in the United States. In other areas of the
world, such as Europe, the utility power is supplied at 230 volts at
50 Hz. If your computer is operating in an environment such as this,
the voltage switch should be moved to 230.
18
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Starting your computer
To set the voltage selection switch:
■
Use a tool such as an opened paper clip to slide the voltage selection switch to the
correct voltage position.
Voltage selection switch
Starting your computer
To start your computer:
1
2
3
Connect the cables to your computer. See the setup poster.
4
Turn on any peripheral devices, such as printers or scanners, and see the
documentation that came with the device for setup instructions.
Turn on your computer.
If you are starting your computer for the first time, follow the on-screen instructions
to set up your computer.
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19
Chapter 3: Getting Started
Waking up your computer
When you have not used your computer for several minutes or have not turned off your
computer, it may enter a power-saving mode called Standby. While in Standby, the power
indicator flashes.
If your computer is in Standby mode, move the mouse or press the power button to “wake”
it up.
Turning off your computer
Warning
When you turn off your computer, certain components in the power
supply and system board remain energized. In order to remove all
electrical power from your computer, unplug the power cord and
modem cable from the wall outlets. We recommend disconnecting the
power cord and modem cable when your computer will not be used
for long periods.
To turn off your computer:
1
2
Click Start, then click Turn Off Computer. The Turn Off Computer dialog box opens.
Click Turn Off. Windows shuts down and turns off your computer.
Important
20
If for some reason you cannot use the Turn Off Computer option in
Windows to turn off your computer, press and hold the power button
for about five seconds, then release it.
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Restarting (rebooting) your computer
Restarting (rebooting) your computer
If your computer does not respond to keyboard or mouse input, you may have to close
programs that are not responding. If closing unresponsive programs does not restore your
computer to normal operation, you may have to restart (reboot) your computer.
To close unresponsive programs and restart your computer:
1
2
3
4
5
Press CTRL+ALT+DEL. The Task Manager window opens.
Click the Applications tab, then click the program that is not responding.
Click End Task.
Click X in the top-right corner of the Windows Task Manager dialog box.
If your computer does not respond, turn it off, wait ten seconds, then turn it on again.
Important
If your computer does not turn off, press and hold the power button
for about five seconds, then release it.
As a part of the regular startup process, a program to check the disk status runs
automatically. When the checks are finished, Windows starts.
Adjusting the volume
You can use the volume controls to adjust the overall volume and the volume of specific
sound devices in your computer.
To adjust the overall volume level using hardware controls:
■
If you are using external speakers, turn the knob on the front of the speakers.
-ORIf you have an enhanced keyboard, use the mute and volume control buttons on the
keyboard. For more information, for more information see “Enhanced keyboard” on
page 22.
Help and Support
For more information about installing peripheral devices, click Start,
then click Help and Support.
Type the keyword adjusting volume in the Search box
, then click the arrow.
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21
Chapter 3: Getting Started
Using the keyboard
Enhanced keyboard
Editing
buttons
Function
keys
Audio playback
buttons
Windows keys
Internet
buttons
Application
key
Navigation
keys
Indicators
Directional
keys
Numeric
keypad
Standard keyboard
Function
keys
Indicators
Windows keys
22
Application
key
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Navigation
keys
Internet buttons
Directional
keys
Numeric keypad
Using the keyboard
Keyboard features
The keyboard has several different types of keys and buttons. Your keyboard also has status
indicators that show which keyboard feature is active.
Feature
Icon
Description
Editing buttons
Use these buttons to copy, cut, and paste.
Function keys
Start program actions. Each program uses different function keys for
different purposes. See the program documentation to find out more
about the function key actions.
Internet buttons
Use these buttons to launch your Internet home page, search, or e-mail
programs.
Audio playback
buttons
Use these buttons to play your audio files and to adjust the volume.
Navigation keys
Press these keys to move the cursor to the beginning of a line, to the
end of a line, up the page, down the page, to the beginning of a
document, or to the end of a document.
Indicators
Show if your NUM LOCK, CAPS LOCK, or SCROLL LOCK keys are
activated. Press the corresponding key to activate the function.
Windows keys
Press one of these keys to open the Windows Start menu. These keys
can also be used in combination with other keys to open utilities like
F (Search utility), R (Run utility), and E (Explorer utility).
Application key
Access shortcut menus and help assistants in Windows.
Directional keys
Move the cursor up, down, right, or left.
Numeric keypad
Use these keys to type numbers when the numeric keypad
(NUM LOCK) is turned on.
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23
Chapter 3: Getting Started
Using the mouse
The mouse is a device that controls the pointer movement on the computer display. This
illustration shows the standard mouse.
Right button
Left button
Scroll wheel
As you move the mouse, the pointer (arrow) on the display moves in the same direction.
You can use the left and right buttons on the mouse to select objects on the display.
You can use the scroll wheel on the mouse to move through a document. This feature is
not available in all programs.
24
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Using the mouse
To...
Do this...
Move the pointer
on the computer
display
Move the mouse around on the mouse
pad. If you run out of space on your
mouse pad and need to move the pointer
farther, pick up the mouse, set it down in
the middle of the mouse pad, then
continue moving the mouse.
Select an object on
the computer
display
Position the pointer over the object.
Quickly press and release the left mouse
button once. This action is called
clicking.
click
Start a program or
open a file or folder
Position the pointer over the object.
Quickly press and release the left mouse
button twice. This action is called
double-clicking.
click,
click
Access a shortcut
menu or find more
information about
an object on the
computer display.
Move an object on
the computer
display.
Position the pointer over the object.
Quickly press and release the right
mouse button once. This action is called
right-clicking.
click
click
(hold)
and drag
Position the pointer over the object.
Press the left mouse button and hold it
down. Move (drag) the object to the
appropriate part of the computer display.
Release the button to drop the object
where you want it.
For instructions on how to clean the mouse, see “Cleaning the mouse” on page 42.
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25
Chapter 3: Getting Started
Connecting the modem
Your computer has a built-in 56K modem that you can use to connect to a standard
telephone line.
Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
To connect the modem:
26
1
Insert one end of the modem cable into the modem jack
computer.
2
Insert the other end of the modem cable into a telephone wall jack. The modem will
not work with digital or PBX telephone lines.
3
Start your computer, then start your communications program.
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on the back of your
Connecting to a wired Ethernet network
Connecting to a wired Ethernet network
Your computer has a network jack that you can use to connect to a 10/100 wired Ethernet
network.
Important
Your computer is equipped with a built-in Ethernet port.
To connect to a wired Ethernet network:
1
Insert one end of the network cable into the network jack
computer.
2
Insert the other end of the network cable into a network jack.
Tips & Tricks
on the back of your
You can use your computer’s Ethernet jack for more than just
networking. Many broadband Internet connections, such as cable
modems and DSL modems, connect to your computer’s Ethernet
jack.
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27
Chapter 3: Getting Started
Installing a printer, scanner, or other
peripheral device
Important
Before you install a printer, scanner, or other peripheral device, see
the device documentation and installation instructions.
Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®
or i.Link®), Universal Serial Bus (USB), serial, and parallel. You use these ports to connect
peripheral devices such as printers, scanners, and digital cameras to your computer. For
more information about port locations, “Checking Out Your eMachines Computer” on
page 7.
IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your
computer will usually recognize such a device whenever you plug it into the appropriate
port. When you use an IEEE 1394 or USB device for the first time, your computer will
prompt you to install any software the device needs. After doing this, you can disconnect
and reconnect the device at any time.
Parallel and serial port devices are not plug-and-play. See the device documentation for
detailed information and installation instructions.
Help and Support
For more information about installing peripheral devices, click Start,
then click Help and Support.
Type the keyword installing devices in the Search box
, then click the arrow.
28
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Chapter 4
Using Drives and Ports
• Using the diskette drive
• Using the memory card reader
• Using CD or DVD drives
29
Chapter 4: Using Drives and Ports
Using the diskette drive
The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks).
Diskettes are useful for storing files or transferring files to another computer.
Diskette slot
Drive activity light
Eject button
To use a diskette:
30
1
2
Insert the diskette into the diskette drive with the label facing up.
3
To remove the diskette, make sure that the drive activity light is off, then press the
diskette eject button.
To access a file on the diskette, click Start, then click My Computer. Double-click the
diskette drive letter (for example, the A: drive), then double-click the file name.
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Using the memory card reader
Using the memory card reader
You can use the optional memory card reader to transfer pictures from a digital camera
to your computer. You can also use the memory card reader to transfer data between your
computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular
phone.
Activity
indicator
Media reader slots
Memory card types
The memory card reader supports the following card types:
Card Type
Slot
Insert
Secure Digital™
left
Label facing up
MultiMediaCard™
left
Label facing up
SM (SmartMedia™)
left
Label facing down (gold
contact area facing up)
Memory Stick®
left
Label facing up
Memory Stick PRO™
left
Label facing up
CompactFlash®
right
Label facing up
right
Label facing up
™
IBM Microdrive
Each slot is assigned a different drive letter (for example, the E: and F: drives) so data can
be transferred from one media type to another.
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Chapter 4: Using Drives and Ports
Inserting a memory card
Caution
To avoid memory card damage or errors while using a media card,
insert only one media card in a slot at a time.
To use a memory card:
1
2
Insert the memory card into the memory card slot as indicated in the previous table.
To access a file on the memory card, click Start, then click My Computer. Double-click
the drive letter (for example, the E: drive), then double-click the file name.
To remove a memory card:
■
Wait for the media reader access indicator to stop blinking, then pull the media out
of the slot.
Caution
Important
32
Do not remove the memory card or turn off the computer while the
card reader access indicator is blinking. You could lose data. Also,
remove the card from the reader before you turn off the computer.
Do not use the remove hardware
icon in the taskbar to remove
the memory card. If you use the remove hardware icon, your
computer will not recognize your memory card reader until you restart
your computer.
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Using the CD or DVD drive
Using the CD or DVD drive
You can use your computer to enjoy a wide variety of multimedia features.
Identifying drive types
Your computer may contain one of the following drive types. Look on the front of the
drive for one or more of the following logos:
If your drive has this logo...
This is your drive type...
Use your drive for...
CD drive
Installing programs, playing audio CDs,
and accessing data.
CD-RW drive
Installing programs, playing audio CDs,
accessing data, and creating CDs.
DVD/CD-RW drive
Installing programs, playing audio CDs,
accessing data, creating CDs, and
playing DVDs.
DVD drive
Installing programs, playing audio CDs,
playing DVDs, and accessing data.
DVD+RW
Installing programs, playing audio CDs,
playing DVDs, accessing data, and
recording video and data to DVD+R or
DVD+RW discs.
DVD R/RW drive
Installing programs, playing audio CDs,
playing DVDs, accessing data, and
recording video and data to DVD+R,
DVD+RW, DVD-R, and DVD-RW discs.
Double layer DVD+RW
Installing programs, playing audio CDs,
playing DVDs, accessing data, and
recording video and data to double layer
DVD+R discs.
Note: To use the double layer capability
of the double layer recordable DVD drive,
the blank DVDs you purchase must state
Double Layer, Dual Layer, or DL. Using
other types of blank media will result in
less capacity.
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33
Chapter 4: Using Drives and Ports
Inserting a CD or DVD
Activity indicator
(location varies)
Important
Manual eject hole
(location varies)
Eject
button
Some music CDs have copy protection software. You may not be able
to play these CDs on your computer.
To insert a CD or DVD:
1
2
Press the eject button on the CD or DVD drive.
Place the disc in the tray with the label facing up.
Important
3
34
When you place a single-sided disc in the tray, make sure that the
label side is facing up. If the disc has two playable sides, place the
disc so the name of the side you want to play is facing up.
Press the eject button to close the tray.
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Using the CD or DVD drive
Playing a CD
Use the music program or Windows Media Player on your computer to:
■
Play music CDs
■
Create MP3 music files from your music CDs
■
Edit music track information
■
Use your music files to build a music library
■
Listen to Internet Radio
Playing a DVD
A Digital Versatile Disc (DVD) is similar to a standard CD but has greater data capacity.
Because of this increased capacity, full-length movies, several albums of music, or several
gigabytes of data can fit on a single disc. You can play DVDs with the DVD program or
Windows Media Player on your computer.
Creating CDs or DVDs
You can use the CD or DVD burning program on your computer to copy tracks from a
music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create
video DVDs, and more.
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35
Chapter 4: Using Drives and Ports
36
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Chapter 5
Maintaining Your Computer
• Caring for your computer
• Updating Windows
• Protecting your computer from viruses
• Cleaning your computer
• Restoring your system
• Opening the computer case
• Adding memory and replacing the
battery
37
Chapter 5: Maintaining Your Computer
Caring for your computer
To extend the life of your computer:
■
When transporting your computer, we recommend that you put it in the original
packaging materials.
■
Keep diskettes and your computer away from magnetic fields. Magnetic fields can erase
data on both diskettes and hard drives.
■
Avoid subjecting your computer to extreme temperature changes.
■
Keep all liquids away from your computer. When spilled onto computer components,
almost any liquid can result in extremely expensive repairs that are not covered under
your warranty.
■
Avoid dusty or dirty work environments. Dust and dirt can clog the internal
mechanisms.
■
Do not block the ventilation fan.
■
When storing your computer for an extended period of time, unplug AC power.
Updating Windows
Windows Update is the online extension of Windows that helps you to keep your computer
up-to-date. Use Windows Update to choose updates for your computer’s operating system,
software, and hardware. New content is added to the site regularly, so you can always get
the most recent updates and fixes to protect your computer and keep it running smoothly.
Windows Update scans your computer and provides you with a tailored selection of
updates that apply only to the software and hardware on your computer.
To run Windows Update:
1
2
3
Connect to the Internet.
Click Start, All Programs, then click Windows Update.
Click Scan for Available Updates.
Help and Support
For more information about Windows Update, click Start, then click
Help and Support.
Type the keyword Windows Update in the HelpSpot Search box
, then click the arrow.
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Protecting your computer from viruses
Protecting your computer from viruses
A virus is a program that attaches itself to a file on a computer, then spreads from one
computer to another. Viruses can damage data or cause your computer to malfunction.
Some viruses go undetected for a period of time because they are activated on a certain date.
Protect your computer from a virus by:
■
Registering and subscribing to Norton AntiVirus. You received a free, limited-time
subscription to the Norton AntiVirus service when you purchased your computer.
■
Using the Norton® AntiVirus program to check files and programs that are on
diskettes, attached to e-mail messages, or downloaded from the Internet.
■
Checking all programs for viruses before installing them.
■
Disabling macros on suspicious Microsoft Word and Excel files. These programs will
warn you if a document that you are opening contains a macro that might have a
virus.
■
Periodically updating the Norton AntiVirus program to protect against the latest
viruses.
Help and Support
For more information about protecting your computer against viruses,
click Start, then click Help and Support.
Type the keyword viruses in the Search box
then click the arrow.
,
To scan for viruses:
1
Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2004. Norton
AntiVirus opens.
Scan for
viruses
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Chapter 5: Maintaining Your Computer
2
Click Scan for Viruses.
Scan
3
Click the type of scan you want to make in the Scan for Viruses area, then under
Actions, click Scan.
To remove a virus:
1
2
3
40
If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus.
Turn off your computer and leave it off for at least 30 seconds.
Turn on your computer and rescan for the virus.
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Cleaning your computer
To update Norton AntiVirus:
Tips & Tricks
1
2
You received a free, limited-time subscription to the Norton AntiVirus
service when you purchased your computer. To update Norton
AntiVirus after the free subscription period, you must extend your
subscription.
Make sure that you are connected to the Internet.
Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton AntiVirus. The
LiveUpdate wizard opens.
3
Follow the on-screen instructions to update your Norton AntiVirus program with the
latest virus protection files.
4
When the program has finished, click Finish.
Cleaning your computer
Keeping your computer clean and the vents free from dust helps keep your computer
performing at its best. You may want to gather these items and put together a computer
cleaning kit:
■
A soft, lint-free cloth
■
An aerosol can of air that has a narrow, straw-like extension
■
Cotton swabs
■
A CD or DVD drive cleaning kit
Cleaning the exterior
Warning
When you shut down your computer, the power turns off, but some
electrical current still flows through your computer. To avoid possible
injury from electrical shock, unplug the power cord and modem cable
from the wall outlets.
Always turn off your computer and other peripherals before cleaning any components.
Use a damp, lint-free cloth to clean your computer and other parts of your system. Do
not use abrasive or solvent cleaners because they can damage the finish on components.
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Chapter 5: Maintaining Your Computer
Your computer is cooled by air circulated through the vents on the case, so keep the vents
free of dust. With your computer turned off and unplugged, brush the dust away from
the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt
to clean dust from the inside of your computer.
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside
down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the
keyboard does not work after it dries, you may need to replace it.
Cleaning the computer display
To clean a computer LCD screen or flat panel display, use a soft cloth and water to clean
the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe
the screen with the cloth.
Caution
A flat panel display or computer LCD screen is made of specially
coated glass and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.
To clean a CRT monitor, use a soft cloth and glass cleaner to clean the monitor screen.
Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with
the cloth.
Cleaning the mouse
If the mouse pointer begins moving erratically across the computer screen or becomes
difficult to control precisely, cleaning the mouse will likely improve its accuracy.
To clean your optical mouse:
■
42
Wipe the bottom of the mouse with a damp lint-free cloth
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Cleaning your computer
To clean your trackball mouse:
1
2
Turn the mouse upside down.
3
4
Remove any dust, lint, or dirt from the mouse ball with a soft cloth.
Rotate the retaining ring on the bottom of the mouse counter-clockwise, then remove
the retaining ring and mouse ball.
Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.
Mouse rollers
5
Replace the mouse ball and lock the retaining ring into place.
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43
Chapter 5: Maintaining Your Computer
Cleaning CDs or DVDs
Wipe from the center to the edge, not around in a circle, using a product made especially
for the purpose.
Restoring your system
All programs that were preinstalled on your computer are available on the backup
restore discs that you created with the recovery media program, on the hard drive, or on
restore discs that were included with your computer. If you need to restore your computer
to the original configuration, you can use the backup restore discs or you can use the
backup files located on the hard drive.
The instructions for using the restore discs or hard drive backup files are included in the
instruction booklet that came with your restore discs.
44
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Preventing static electricity discharge
Preventing static electricity discharge
The components inside your computer are extremely sensitive to static electricity, also
known as electrostatic discharge (ESD).
Warning
Caution
To avoid exposure to dangerous electrical voltages and moving parts,
turn off your computer and unplug the power cord and modem and
network cables before opening the case.
ESD can permanently damage electrostatic discharge-sensitive
components in your computer. Prevent ESD damage by following
ESD guidelines every time you open the computer case.
Before opening the computer case, follow these guidelines:
■
Turn off your computer.
■
Wear a grounding wrist strap (available at most electronics stores) and attach it to a
bare metal part of your computer.
Warning
To prevent risk of electric shock, do not insert any object into the vent
holes of the power supply.
■
Touch a bare metal surface on the back of the computer.
■
Unplug the power cord and the modem and network cables.
Before working with computer components, follow these guidelines:
■
Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.
■
Remove components from their antistatic bags only when you are ready to use them.
Do not lay components on the outside of antistatic bags because only the inside of
the bags provide electrostatic protection.
■
Always hold expansion cards by their edges or their metal mounting brackets. Avoid
touching the edge connectors and components on the cards. Never slide expansion
cards or components over any surface.
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45
Chapter 5: Maintaining Your Computer
Opening the case
Your computer case provides easy access to internal components.
Warning
To avoid exposure to dangerous electrical voltages and moving parts,
turn off your computer, then unplug the power cord and modem cable
before opening the case.
Removing the side panel
To remove the side panel:
46
1
2
Follow the instructions in “First steps” on page 56.
3
4
Press the power button to drain any residual power from your computer.
Shut down your computer, then disconnect the power cord and modem, network,
and all peripheral device cables.
Remove the two thumbscrews from the side panel cover, slide the side panel cover
toward the back of the computer, then lift the panel away from the computer.
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Opening the case
Removing the front bezel
To remove the front bezel:
■
Position the computer where you can grasp the top front edge of the bezel, then pull
the bezel away from the case. Continue to loosen the bezel until you can remove it
from the front of the case.
Caution
There are cables connected to the back of the bezel. When the bezel
is loose from the case:
Carefully set the bezel to the side of the case with the cables attached.
- OR Disconnect the cables from the system board so you can remove the
front bezel and cables away from the computer.
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47
Chapter 5: Maintaining Your Computer
Closing the case
Replacing the side panel
To replace the side panel:
48
1
Make sure that all of the internal cables are arranged inside the case so they will not
be pinched when you close the case.
2
Align the side panel, then slide the side panel toward the front of the computer to
secure it into place.
3
4
Replace the side panel thumbscrews.
Reconnect the cables and power cord.
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Closing the case
Replacing the front bezel
To replace the front bezel:
1
Align the latch pins with the computer latch holes.
2
Press the bezel firmly into place.
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49
Chapter 5: Maintaining Your Computer
Installing memory
When you upgrade the computer memory, make sure that you install the correct type
of memory module for your computer. Your computer uses DIMM memory.
To install or replace DIMM memory:
1
Remove the side panel by following the instructions in “Removing the side panel”
on page 46.
2
For more stability, place your computer on its side. To avoid scratching the case, place
it on a towel or other non-abrasive surface.
3
Find the memory module banks on your system board.
Important
50
Your computer’s memory location may vary from the illustration below.
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Installing memory
4
If you are removing a DIMM from the memory module bank, gently pull the plastic
tabs away from the sides of the memory module and remove it.
- OR If you are adding a DIMM to an empty memory module bank, gently pull the plastic
tabs away from the sides of the memory module bank.
5
Align the notches on the new DIMM with the notches on the memory module bank
and press the module firmly into the bank. The tabs on the sides of the memory
module should secure the memory module automatically. When the module is secure,
you hear a click.
6
Replace the side panel by following the instructions in “Replacing the side panel” on
page 48.
7
8
9
10
Return your computer to its upright position.
Reconnect the cables and the power cord.
Turn on your computer. Windows starts and the Windows desktop appears.
Click Start, Control Panel, then click Performance and Maintenance (if in Category view).
Click/Double-click System. The amount of memory in your computer is shown at the
bottom of the System Properties dialog box in the General tab.
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Chapter 5: Maintaining Your Computer
Replacing the system battery
If the computer clock does not keep time or the settings in the BIOS Setup utility are
not saved when you turn off your computer, replace the system battery. Use a battery
of the same size and voltage as the original battery that was in your computer.
Danger of explosion if battery is incorrectly replaced.
Warning
Replace only with the same or equivalent type recommended by the
manufacturer. Dispose of used batteries following the manufacturer’s
instructions.
To replace the battery:
1
2
Restart your computer.
3
4
5
Write down all the values in the menus and submenus, then exit from the utility.
6
For more stability, place your computer on its side. To avoid scratching the case, place
it on a towel or other non-abrasive surface.
7
Locate the old battery on the system board and note its orientation. You will need
to install the new battery the same way.
During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility
opens.
Shut down your computer.
Remove the side panel by following the instructions in “Removing the side panel”
on page 46.
Important
8
52
Your computer’s battery location may vary from the illustration below.
Push the battery release tab. The battery pops out of the socket.
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Replacing the system battery
9
Make sure that the positive (+) side of the new battery is facing up, then press the
battery into the socket until it snaps into place.
10
Replace the side panel by following the instructions in “Replacing the side panel” on
page 48.
11
12
13
14
15
Reconnect all external cables and the power cord.
Turn on your computer.
Open the BIOS Setup utility.
In the BIOS Setup utility, restore any settings that you wrote down in Step 3.
Save all your settings and exit the BIOS Setup utility.
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53
Chapter 5: Maintaining Your Computer
54
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Chapter 6
Troubleshooting
• Troubleshooting typical hardware and
software problems
• Getting telephone support
• Using automated troubleshooting
systems
• Getting tutoring and training
55
Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these safety guidelines:
■
Never remove your computer case cover while your computer is turned on and while
the modem cable and the power cord are connected.
■
Make sure that you are correctly grounded before accessing internal components. For
more information about preventing damage from static electricity, see “First steps”
on page 56.
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
Power cords or plugs are damaged
Liquid has been spilled into your computer
■
Your computer was dropped
■ The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
■
■
First steps
If you have problems with your computer, try these things first:
■
Make sure that the AC power adapter is connected to your computer and an AC outlet
and that the AC outlet is supplying power.
■
If you use a power strip or surge protector, make sure that it is turned on.
■
If a peripheral device (such as a keyboard or mouse) does not work, make sure that
all connections are secure.
■
Make sure that your hard drive is not full.
■
If an error message appears on the screen, write down the exact message. The message
may help Customer Care in diagnosing and fixing the problem.
■
If you added or removed peripheral devices, review the installation procedures you
performed and make sure that you followed each instruction.
■
If an error occurs in a program, see the program’s printed documentation or the online
help.
Help and Support
For more information about troubleshooting, click Start, then click
Help and Support.
Type the keyword troubleshooting in the Search box
, then click the arrow.
56
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Troubleshooting
Troubleshooting
Add-in cards
The computer does not recognize an add-in card
■
Shut down and restart your computer.
■
Make sure that you have installed the required software. For more information, see
the documentation that came with your add-in card.
Audio
See “Sound” on page 72.
Battery
See “Power” on page 70.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD drive
■
Make sure that the disc label is facing up, then try again.
■
Try a different disc. Occasionally discs are flawed or become scratched and cannot be
read by the CD or DVD drive.
■
Your computer may be experiencing some temporary memory problems. Shut down
and restart your computer.
■
Some music CDs have copy protection software. You may not be able to play these
CDs on your computer.
■
Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 44.
■
Make sure that the drive is configured correctly by following the instructions in the
drive documentation.
■
Reinstall the device driver.
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57
Chapter 6: Troubleshooting
Audio CD does not produce sound
■
Make sure that the disc label is facing up, then try again.
■
Some music CDs have copy protection software. You may not be able to play these
CDs on your computer.
■
Make sure that the volume controls are turned up. For more information, see
“Adjusting the volume” on page 21.
■
Make sure that the mute controls are turned off. For more information, see “Adjusting
the volume” on page 21.
■
Make sure that the speaker cables are connected correctly and securely.
■
Shut down and restart your computer.
■
Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 44.
■
Reinstall the audio device drivers.
A DVD movie will not play
■
Make sure that you have a DVD drive. To identify your drive type, see “Identifying
drive types” on page 33.
■
Make sure that the disc label is facing up, then try again.
■
Try a different disc. Occasionally discs are flawed or become scratched and cannot be
read by the DVD drive.
■
Shut down and restart your computer.
■
Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 44.
■
Reinstall the device driver.
■
Make sure that the DVD program has been installed on your computer.
■
DVDs and DVD drives contain regional codes that help control DVD title exports and
help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code
and your DVD drive’s regional code must match.
The regional code on your DVD drive is determined by your computer’s delivery
address. The regional code for the United States and Canada is 1. The regional code
for Mexico is 4. Your DVD drive’s regional code must match the regional code for the
disc. The regional code for the disc is on the disc, disc documentation, or disc
packaging.
If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional
code may not match.
58
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Troubleshooting
Computer
The computer will not start
■
Make sure that the power cord is connected to an AC power source and your computer
is turned on.
Diskette drive
The diskette drive is not recognized
■
Shut down and restart your computer.
You cannot save a file to diskette or you see the message “disk is full or
write-protected”
■
Make sure that the write-protection tab on the upper-right corner of the diskette is
down (unprotected).
■
Delete unnecessary files on the diskette and try again.
■
Make sure that the diskette you are using is IBM-compatible.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be read by the
diskette drive.
■
Run Error-checking on the diskette.
If errors are detected and corrected, try using the diskette again.
You see a “Access Denied” or “Write protect” error message
■
Move the write-protection tab in the upper-right corner of the diskette down
(unprotected).
■
The diskette may be full. Delete unnecessary files on the diskette and try again.
■
Make sure that the diskette you are using is IBM-compatible.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be read by the
diskette drive.
You see a “Disk is full” error message
■
Delete unnecessary files on the diskette.
■
Try a different diskette. Occasionally diskettes are flawed and cannot be read by the
diskette drive.
■
Run Error checking on the diskette.
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59
Chapter 6: Troubleshooting
You see a “Non-system disk” or “Disk error” error message
■
Eject the diskette from the diskette drive, then press ENTER.
■
Make sure that the diskette you are using is IBM-compatible.
The diskette drive LED is lit continuously
■
Remove the diskette from the drive. If the light stays on, try restarting your computer.
DVD drives
See “CD or DVD drives” on page 57.
File management
A file was accidentally deleted
If a file was deleted while holding down the SHIFT key, the file cannot be restored.
To restore deleted files:
1
2
Double-click the Recycle Bin icon.
Right-click the file you want to restore, then click Restore. The file is restored to
the place where it was originally deleted from.
If the Recycle Bin was emptied before you try to restore a file, the file cannot be
restored.
Help and Support
For more information about restoring deleted files, click Start, then
click Help and Support.
Type the keyword System Restore in the Search box
, then click the arrow.
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Troubleshooting
Hard drive
You see an “Insufficient disk space” error message
■
■
Delete unnecessary files from the hard drive using Disk Cleanup.
Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty
Recycle Bin.
All deleted files will be lost when you empty the Recycle Bin.
Caution
■
Save your files to another drive. If the hard drive is full, copy any files not regularly
used to backup media, then delete them from the hard drive.
Help and Support
For more information about file management, click Start, then click
Help and Support.
Type the keyword file management in the Search box
, then click the arrow.
You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard drive problems,
run the Error checking program.
The hard drive cannot be accessed, or you see a “General failure reading drive C” error
message
■
If a diskette is in the diskette drive, eject it and restart your computer.
■
Press CTRL+ALT+DEL to restart your computer.
■
If your computer has been subjected to static electricity or physical shock, you may
need to reinstall the operating system.
You see a “Non-system disk” or “disk error” error message
■
Eject the diskette from the diskette drive, then press ENTER.
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61
Chapter 6: Troubleshooting
Internet
See also “Modem (dial-up)” on page 64.
You cannot connect to the Internet
■
If you are using a dial-up modem, make sure that the modem cable is plugged into
the modem jack and not the Ethernet network jack. See “Desktop PC Back” on page 10
to make sure that the connections have been made correctly.
- OR If you are using a cable or DSL modem, make sure that the modem cable is plugged
into the Ethernet network jack and not the modem jack. See “Desktop PC Back” on
page 10 to make sure that the connections have been made correctly.
■
Make sure that your account with your Internet service provider (ISP) is set up
correctly. Contact your ISP technical support for help.
■
Make sure that you do not have a problem with your modem. For more information,
“Modem (dial-up)” on page 64.
Help and Support
For more information about troubleshooting Internet connections,
click Start, then click Help and Support.
Type the keyword troubleshooting connections in the Search box
, then click the arrow.
You see an “Unable to locate host” message and are unable to browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly, you have
lost your Internet connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error message still appears, disconnect
from the ISP connection and close your browser, then reconnect and open the browser.
If you still get the error, your ISP may be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
62
■
The condition of the telephone lines in your residence or at your local telephone
service
■
The condition of the Internet computers to which you connect and the number of
users accessing those computers
■
The complexity of graphics and multimedia on Web pages
■
Having multiple Web browsers open, performing multiple downloads, and having
multiple programs open on your computer
www.eMachines.com
Troubleshooting
People are sending you e-mail messages, but you have not received any mail
■
Click the receive button in your e-mail program.
■
Make sure that your account with your Internet service provider (ISP) is set up
correctly. Contact your ISP for technical support.
Keyboard
The keyboard does not work
■
Make sure that the keyboard cable is plugged in correctly. For more information, see
the poster that came with your computer.
■
Remove all extension cables and switch boxes.
■
Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension
to remove dust and lint trapped under the keys.
■
Try a keyboard that you know works to make sure that the keyboard port works.
■
Reinstall the keyboard device driver.
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure”
error message
■
Make sure that nothing is resting on the keyboard.
■
Make sure that a key is not stuck. Press each key to loosen a key that might be stuck,
then restart your computer.
Liquid spilled in the keyboard
If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard.
Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using
it again. If the keyboard does not work after it dries, you may need to replace it.
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Chapter 6: Troubleshooting
Memory
You see a “Memory error” message
■
Use a third-party diagnostic program to help determine if a memory module is failing.
You see a “Not enough memory” error message
■
Close all programs, then restart your computer.
Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support.
Type the keyword memory error in the Search box
, then click the arrow.
Memory card reader
Drive letters for the memory card slots do not appear in the My Computer window
■
Reboot your computer.
Modem (dial-up)
See also “Internet” on page 62.
Your modem does not dial or does not connect
64
■
Make sure that the modem cable is plugged into the modem jack and not the Ethernet
network jack. See “Desktop PC Back” on page 10 to make sure that the connections
have been made correctly.
■
Make sure that your computer is connected to the telephone line and the telephone
line has a dial tone.
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone line, then check
for a dial tone by plugging a working telephone into the telephone wall jack.
■
If you have additional telephone services such as call waiting, call messaging, or voice
mail, make sure that all messages are cleared and call waiting is disabled before using
the modem. Contact your telephone service to get the correct code to temporarily
disable the service. Also make sure that the modem dialing properties are set correctly.
www.eMachines.com
Troubleshooting
To check the dialing properties:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Printers and Other Hardware.
2
Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules
tab.
3
4
Click the location from which you are dialing, then click Edit.
Make sure that all settings are correct.
Help and Support
For more information about dialing properties, click Start, then click
Help and Support.
Type the keyword dialing in the Search box
then click the arrow.
,
■
Disconnect any answering machine, fax machine, or printer that is on the same line
as the modem. Do not connect these devices to the same telephone line as the modem.
■
Make sure that you are not using a digital, rollover, or PBX line. These lines do not
work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common
problem that can cause the modem to connect at a slower rate, abort downloads, or
even disconnect. The faster the modem, the less line noise it can tolerate and still
work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). When the
dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a
difference. Make sure that the connectors are free from corrosion and all screws in
the wall or telephone wall jack are secure.
You can also call your telephone service and have the telephone line checked for noise
or low line levels.
■
Try another telephone line (either a different telephone number in your house or a
telephone line at a different location). If you can connect on this line, call your
telephone service.
■
Try connecting with the modem at a lower connection speed. If reducing the connect
speed lets you connect, call your telephone service. The telephone line may be too
noisy.
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65
Chapter 6: Troubleshooting
You cannot connect to the Internet
■
The ISP may be having technical difficulties. Contact your ISP for technical support.
■
See if the modem works with a different communications program. The problem may
be with just one program.
■
Review the troubleshooting information under “Internet” on page 62
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone lines to
53K. Other factors, such as line noise, telephone service provider equipment, or ISP
limitations, may lower the speed even further.
If your computer has a v.90 modem, the speed at which you can upload (send) data is
limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload
data is limited to 48K. Your ISP may not support 48K uploads.
Your fax communications program only sends and receives faxes at 14,400 bps when
you have a 56K modem
Current fax technology only supports a maximum send and receive rate of 14,400 bps.
The modem is not recognized by your computer
■
Make sure that the line connected to the modem is working and plugged into the
appropriate port on your computer. See “Desktop PC Back” on page 10 to make sure
that the connections have been made correctly.
■
If the modem shares the telephone line with another device, make sure that the
telephone line is not in use (for example, someone is on the telephone, or another
modem is in use).
■
Use the modem cable that came with your computer. Some telephone cables do not
meet required cable standards and may cause problems with the modem connection.
■
Shut down and restart your computer.
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
2
3
66
Close all open programs.
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Printers and Other Hardware.
Click/Double-click the Phone and Modem Options icon, then click the Modems tab.
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Troubleshooting
4
5
Click your modem, then click Properties. The Modem Properties dialog box opens.
Click the Diagnostic tab, then click Query Modem. If information about the modem
appears, the modem passed diagnostics. If no modem information is available,
a white screen appears with no data, or if you get an error such as port already
open or the modem has failed to respond, the modem did not pass diagnostics.
Help and Support
For more information about modem troubleshooting, click Start, then
click Help and Support.
Type the keyword modem troubleshooting in the Search box
, then click the arrow.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two modems that
establishes connection speeds and communication protocols. You may hear unusual
handshaking sounds when the modems first connect. If the handshaking sounds are too
loud, you can turn down the modem volume.
To turn down the modem volume:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Printers and Other Hardware.
2
3
4
5
Click/Double-click the Phone and Modem Options icon, then click the Modems tab.
Click the modem you want to adjust, then click Properties.
Click the Modem tab, then adjust the Speaker volume control.
Click OK twice to close the Phone and Modem Options dialog box.
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Chapter 6: Troubleshooting
Monitor
The screen resolution is not correct
Change the screen resolution from the Display Properties dialog box.
Help and Support
For more information about changing the screen resolution, click
Start, then click Help and Support.
Type the keyword screen resolution in the Search box
, then click the arrow.
The computer is running but there is no picture
■
Make sure that the monitor is plugged in and turned on. If the monitor is turned on,
the power LED should be lit.
■
Adjust the brightness and contrast controls to the center position.
■
Make sure that the monitor cable is connected to the video port on the back of your
computer.
■
Check the cable for bent or damaged pins.
■
Reinstall the device driver.
■
Connect a monitor that you know works to your computer.
The color is not uniform
Make sure that:
■
The monitor warms up for at least 30 minutes before making a final judgment about
color uniformity.
■
Non-shielded speakers are not placed too close to the monitor.
■
The monitor is not positioned too close to another monitor, electric fan, fluorescent
light, metal shelf, or laser printer.
■
You demagnetize the screen using the monitor’s degauss feature. For more information
on degauss, see your monitor’s documentation.
Why is there a horizontal line or wire visible across the monitor screen?
Your monitor may use a thin damper wire, located approximately 1/3 of the way down
from the upper screen edge and 1/3 of the way up from the lower screen edge, to stabilize
the internal aperture grille. These wires are most obvious when the monitor displays a
white background. The aperture grille allows more light to pass through the screen for
brighter colors and greater luminescence. The damper wire is a critical part of the overall
monitor design and does not negatively affect the monitor's function.
The text on the display is dim or difficult to read
■
68
Adjust the brightness and contrast controls.
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Troubleshooting
■
Use the monitor degauss feature (see your monitor documentation) or turn off your
computer and monitor, leave them off for at least a half hour, then restart your
computer.
■
Change the display settings.
■
Move the monitor away from sources of electrical interference, such as televisions,
unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.
For more information about display types, see your monitor and video card
documentation.
Mouse
The mouse does not work
■
Make sure that the mouse cable is plugged in correctly.
■
Shut down and restart your computer.
■
Remove all extension cables and switch boxes.
■
Try a mouse you know is working to make sure that the mouse port works.
The mouse works erratically
If the mouse pointer begins moving erratically across the computer display or becomes
difficult to control precisely, cleaning the mouse will likely improve its accuracy.
If you have an optical mouse, clean the mouse by wiping the bottom with a clean, damp
cloth. Make sure that the optical sensor is clean and free of debris.
If you have a trackball mouse, see “Cleaning the mouse” on page 42.
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Chapter 6: Troubleshooting
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer department or network
administrator for help.
Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support.
Type the keyword network troubleshooting in the Search box
, then click the arrow.
Passwords
Your computer does not accept your password
Make sure that CAPS
LOCK
is turned off, then retype the password.
Power
Your computer will not turn on
■
Make sure that your power cord is connected correctly to your computer.
■
If your computer is plugged into a surge protector, make sure that the surge protector
is connected securely to an electrical outlet, turned on, and working correctly. To test
the outlet, plug a working device, such as a lamp, into the outlet and turn it on.
■
Make sure that the power cord is free from cuts or damage. Replace any damaged
cables.
Printer
The printer will not turn on
■
Make sure that the printer is online. Many printers have an online/offline button that
you may need to press.
■
Make sure that the power cable is plugged into an AC power source.
The printer is on but will not print
70
■
Check the cable between the printer and your computer. Make sure that it is connected
to the correct port.
■
Make sure that the printer is online. Many printers have an online/offline button that
you may need to press so the printer can start printing. Press the button to put the
printer online.
www.eMachines.com
Troubleshooting
■
Check the cable for bent or broken pins.
■
If the printer you want to print to is not the default printer, make sure that you have
selected it in the printer setup.
To set a default printer:
■
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Printers and Other Hardware.
2
Click/Double-click the Printers and Faxes icon. The Printers and Faxes window
opens.
3
Right-click the name of the printer you want to be the default printer, then click
Set as Default Printer.
Reinstall the printer driver. See the guide that came with your printer for instructions
on installing the printer driver.
You see a “Printer queue is full” error message
■
Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1
Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click Printers and Other Hardware.
2
Click/Double-click the Printers and Faxes icon. The Printers and Faxes window
opens.
3
Right-click the name of the printer you want to use. If the menu shows a check
mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.
Help and Support
For more information about printer troubleshooting, click Start, then
click Help and Support.
Type the keyword printer troubleshooter in the Search box
, then click the arrow.
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71
Chapter 6: Troubleshooting
■
Wait until files have been printed before sending additional files to the printer.
■
If you print large files or many files at one time, you may want to add additional
memory to the printer. See the printer documentation for instructions for adding
additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers have an
online/offline button that you need to press after adding paper.
Sound
You are not getting sound from the speakers
■
Make sure that the speakers are turned on.
■
Make sure that the volume controls are turned up. For more information, see
“Adjusting the volume” on page 21.
■
Make sure that mute controls are turned off. For more information, see “Adjusting
the volume” on page 21.
■
If you are using external speakers, see the speaker setup poster to check your speaker
connections.
Help and Support
For more information about sound troubleshooting, click Start, then
click Help and Support.
Type the keyword sound troubleshooter in the Search box
, then click the arrow.
72
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Telephone support
Telephone support
Before calling eMachines Customer Care
If you have a technical problem with your computer, follow these recommendations before
contacting Customer Care:
■
Make sure that your computer is connected correctly to a grounded AC outlet that is
supplying power. If you use a surge protector, make sure that it is turned on.
■
If a peripheral device, such as a keyboard or mouse, does not appear to work, make
sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that you have installed
it according to the instructions provided with it. If you did not purchase the hardware
or software from eMachines, see the manufacturer’s documentation and technical
support resources.
■
If you have “how to” questions about using a program, see:
■
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher’s Web site
See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your computer
problem if:
Power cords or plugs are damaged
Liquid has been spilled into your computer
■
Your computer was dropped
■ The case was damaged
Instead, unplug your computer and contact a qualified computer
technician.
■
■
■
Have your customer ID, serial number, and order number available, along with a
detailed description of your problem, including the exact text of any error messages,
and the steps you have taken.
■
Make sure that your computer is nearby at the time of your call. The technician may
have you follow troubleshooting steps.
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73
Chapter 6: Troubleshooting
Telephone numbers
You can contact eMachines to get answers to your questions:
Resource
Service description
How to reach
eMachines
Customer Care
Talk to a eMachines Customer Care
representative about a non-tutorial
technical support question.
(See “Before calling eMachines
Customer Care” on page 73 before
calling)
eMachines Customer
Care telephone numbers
vary by country or region.
See the label on the front
of your computer. For
more information, see
“Identifying your model”
on page 13.
Self-help
If you have how-to questions about using your eMachines-supplied hardware or software,
see the following resources:
■
The printed or online documentation that came with your hardware or software. In
many cases, additional product information and online documentation for
eMachines-supplied hardware can be found in our Web site's Documentation Library.
■
This user guide.
■
The software publisher's Web site.
Help and Support
For more how-to information about Windows, click Start, then click
Help and Support.
Type the keyword practice in the Search box
then click the arrow.
74
www.eMachines.com
,
Appendix A
Safety, Regulatory, and Legal
Information
• Safety information
• Regulatory statements
• Notices
75
Appendix A:
Important safety information
Your eMachines system is designed and tested to meet the latest standards for safety of information technology
equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the
product and in the documentation are followed.
Warning
Always follow these instructions to help guard against personal injury
and damage to your eMachines system.
Setting up your system
■
Read and follow all instructions marked on the product and in the documentation before you operate your
system. Retain all safety and operating instructions for future use.
■
Do not use this product near water or a heat source such as a radiator.
■
Set up the system on a stable work surface.
■
The product should be operated only from the type of power source indicated on the rating label.
■
If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area.
The voltage selector switch is set at the factory to the correct voltage.
■
Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure
you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your
work area. Never insert objects of any kind into the computer ventilation openings.
■
Some products are equipped with a three-wire power cord to make sure that the product is properly grounded
when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are
unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.
■
If you use an extension cord with this system, make sure that the total ampere rating on the products plugged
into the extension cord does not exceed the extension cord ampere rating.
■
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable
system is electrically grounded to provide some protection against voltage surges and buildup of static charges.
Care during use
■
Do not walk on the power cord or allow anything to rest on it.
■
Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your
system.
■
Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the
CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by
the manufacturer. Dispose of batteries according to the manufacturer’s instructions.
■
When the computer is turned off, a small amount of electrical current still flows through the computer. To
avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning
the system.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by eMachines.
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Warning
Do not use eMachines products in areas classified as hazardous
locations. Such areas include patient care areas of medical and
dental facilities, oxygen-laden environments, or industrial facilities.
Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
Regulatory compliance statements
United States of America
Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio or television
reception. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio and television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment to an outlet on a different circuit from that to which the receiver is connected
■
Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an
external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC
rules.
California Proposition 65 Warning
Warning
This product contains chemicals, including lead, known to the State
of California to cause cancer, birth defects or reproductive harm.
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77
Appendix A:
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products
fitted with USA modems)
Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or
modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this
device. If requested, this information must be provided to the telephone company.
A telephone line cord with a modular plug is required for use with this device. The modem is designed to be
connected to the telephone network or premises wiring using a compatible modular jack which is
Part 68-compliant. See installation instructions for details.
The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to
the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an
incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of
devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. The telephone company may request that you disconnect
the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of this equipment. If this happens, the telephone company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection to party line service is
subject to state tariffs. Contact the state public utility commission or public service commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
■
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device to send any message via a telephone fax machine unless such message
clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent, an identification of the business, other entity, or other individual
sending the message, and the telephone number of the sending machine or such business, other entity, or
individual. Refer to your fax communication software documentation for details on how to comply with the
fax-branding requirement.
Canada
Industry Canada (IC) Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set
out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie
Canada.
Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the equipment meets
certain telecommunications network protective, operation, and safety requirements. The Department does not
guarantee the equipment will operate to the users’ satisfaction.
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of
the local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the inside wiring associated with a single-line individual service may be extended by
means of a certified connector assembly. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
78
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Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the equipment.
Users should make sure, for their own protection, that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may
be particularly important in rural areas.
Warning
To avoid electrical shock or equipment malfunction do not attempt to
make electrical ground connections by yourself. Contact the
appropriate inspection authority or an electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not exceed 5.
Laser safety statement
All eMachines systems equipped with CD and DVD drives comply with the appropriate safety standards,
including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US
Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need
servicing, contact an authorized service location.
Warning
Use of controls or adjustments or performance of procedures other
than those specified in this manual may result in hazardous radiation
exposure. To prevent exposure to laser beams, do not try to open the
enclosure of a CD or DVD drive.
Television antenna connectors protection (for systems
fitted with TV/cable TV tuner cards)
External television antenna grounding
If an outside antenna or cable system is to be connected to your computer, make sure that the antenna or cable
system is electrically grounded to provide some protection against voltage surges and static charges.
Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to proper
grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge unit, size
of grounding conductors, location of antenna discharge unit, connection to grounding electrodes, and
requirements for the grounding electrode.
Lightning protection
For added protection of any eMachines product during a lightning storm or when it is left unattended or unused
for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system.
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79
Appendix A:
Power lines
Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or
circuits.
Warning
When installing or realigning an outside antenna system, extreme
care should be taken to keep from touching such power lines or
circuits. Contact with them could be fatal.
7
6
5
4
3
1
2
Antenna and satellite grounding
80
Reference
Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna discharge unit (NEC Section 810-20)
6
Ground clamp
7
Antenna lead-in wire
www.eMachines.com
Notices
Copyright © 2004 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Poway, CA 92064 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any
means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However, changes are made
periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products
described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate
information which may appear in this manual. For the latest product updates, consult the Gateway Web site at
www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential
damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the
products it describes at any time, without notices or obligation.
© 2004 eMachines, Inc. All rights reserved. eMachines, stylized “e” and fi gure logo are trademarks or regiestered trademarks
of eMachines, Inc, in the United States and/or other countries. All other product and brand names are trademarks of their
respective owners.
Trademark Acknowledgments
Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and
other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and
Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are
trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for
identification purposes only, and may be the trademarks or registered trademarks of their respective companies.
Macrovision statement
If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other
intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection
technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only
unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
www.eMachines.com
81
Appendix A:
82
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Index
A
AC power connector 11
accessories
safety precautions 76
activity indicators
See indicators
application key 23
arrow keys 23
audio
audio in jack 11
headphone jack 11
line in jack 11
line out jack 11
microphone jack 9, 11
muting 21
audio CD
See CD
audio in jack 11
audio playback buttons 23
B
battery
replacing 52
bezel
removing 47
replacing 49
broadband connection 27
connecting 12
buttons
See keys and buttons
C
cable modem 27
connecting 12
Caps Lock indicator 23
cards
inserting memory card 32
installing memory card 32
removing memory card 32
slots 31
troubleshooting add-in card 57
troubleshooting memory card 64
types of memory cards supported 31
case
closing 48
opening 46
CD
cleaning 44
inserting 34
playing audio 35
recording 35
troubleshooting 57
CD drive
identifying 33
locating drive 9
troubleshooting 57
using 33
cellular phone
memory cards 31
Certificate of Authenticity 13
cleaning
case 41
CD 44
computer exterior 41
computer screen 42
DVD 44
keyboard 42
LCD panel 42
mouse 42
screen 42
clicking 25
closing
computer case 48
front bezel 49
unresponsive program 21
connecting
modem 26
PS/2 keyboard 11
PS/2 mouse 11
to Ethernet 12
to Ethernet network 27
to Internet 12, 27
to network 12, 27
connections
audio in 11
digital camera 9, 11, 28
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83
digital video camera 9, 12, 28
Ethernet 12, 27
external audio 11
external speakers 11
Firewire 9, 12, 28
headphone 11
i.Link 9, 12, 28
IEEE 1394 9, 12, 28
keyboard 9, 11
line in 11
line out 11
memory card reader 9
microphone 9, 11
modem 12, 26
monitor 11
mouse 9, 11
network 12, 27
parallel 11
power 11
power cord 11
printer 9, 11
PS/2 keyboard 11
PS/2 mouse 11
scanner 9, 11
serial 11
telephone 11
USB 9, 11
video camera 9, 12
Zip drive 9, 11
D
default printer 70
digital camera
serial port 11
USB port 9, 11
digital video camera
IEEE 1394 port 9, 12
DIMM
See memory
directional keys 23
diskette
drive 30
troubleshooting 59
diskette drive
identifying 30
locating drive 9
84
troubleshooting 59
using 30
display
troubleshooting 60
documentation
eMachines Web site 3
help 3
Help and Support 3
online help 5
double-clicking 25
dragging 25
drives
CD 9, 33
diskette 30
DVD 9, 33
identifying drive types 33
recordable CD 9, 33
recordable DVD 9, 33
troubleshooting 57, 59, 60, 61
types 33
DSL modem 27
connecting 12
DVD
cleaning 44
drive 33
inserting 34
playing 35
recording 35
troubleshooting 57, 60
DVD drive
identifying 33
locating drive 9
troubleshooting 57, 60
using 33
DVD/CD drive
See DVD drive
E
editing buttons 23
electrostatic discharge (ESD) 45
eMachines
model number 13
serial number 13
Web address 3
Web site 3
ergonomics 16
www.eMachines.com
Ethernet
connecting 27
jack 27
Ethernet jack 12
external audio jack 11
F
faxes
troubleshooting 66
files
opening 25
troubleshooting 60
finding
Help and Support topics 4
Firewire port 9, 12, 28
folders
opening 25
front bezel
removing 49
replacing 49
function keys 23
H
hard drive
indicator 9
troubleshooting 61
headphone jack 9, 11
help
online 5
using 3
Help and Support 3
searching 4
starting 3
Hibernate mode 9
I
i.Link port 9, 12, 28
IEEE 1394 port 9, 12, 28
indicators
Caps Lock 23
hard drive 9
Num Lock 23
numeric keypad 23
power 9
Scroll Lock 23
installing
battery 52
devices 28
digital camera 28
digital video camera 28
front bezel 47
memory 50
peripheral devices 28
printer 28
scanner 28
side panel 46
system battery 52
Internet
broadband connection 27
buttons 23
troubleshooting 62, 66
J
jacks
See connections
K
keyboard
buttons 22
cleaning 42
features 22
PS/2 port 11
troubleshooting 63
USB port 9, 11
keys and buttons
application 23
arrow 23
audio playback 23
directional 23
editing 23
function 23
Internet 23
mouse 24
navigation 23
numeric 23
power 9
Windows 23
L
label
Microsoft Certificate of Authenticity 13
model number 13
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85
serial number 9, 13
system identification 9
LCD panel
cleaning 42
troubleshooting 60, 68
lights
See indicators
line in jack 11
line out jack 11
M
maintenance
cleaning case 41
cleaning component exteriors 41
cleaning computer display 42
cleaning computer screen 42
cleaning keyboard 42
cleaning mouse 42
protecting from viruses 39
memory
adding 50
installing 50
replacing 50
troubleshooting 64
memory card reader
locating drive 9
memory card types supported 31
using 31
microphone jack 9, 11
Microsoft Certificate of Authenticity 13
model number 13
modem
cable 27
connecting 26
DSL 27
jack 12, 26
protecting from power surge 18
troubleshooting 64
monitor
cleaning 42
port 11
troubleshooting 68
mouse
buttons 24
cleaning 42
clicking 25
86
double-clicking 25
moving pointer 24, 25
moving screen objects 25
opening files, folders, and programs 25
pointer 24
PS/2 port 11
right-clicking 25
scroll wheel 24
selecting screen objects 25
troubleshooting 69
USB port 9, 11
moving
pointer 25
screen objects 25
MP3 player
memory cards 31
multimedia
adjusting volume 21
playing DVD 35
using DVD drive 33
using Windows Media Player 35
muting sound 21
N
navigation keys 23
network
jack 27
troubleshooting 70
network jack 12
Norton Antivirus 39
numeric keypad 23
indicator 23
O
online help 3, 5
opening
computer case 46
files 25
folders 25
front bezel 47
programs 25
shortcut menu 25
P
Pad Lock indicator 23
parallel port 11
www.eMachines.com
password 70
PDA
memory cards 31
peripheral devices 28
playing
audio CD 35
DVD 35
Plug and Play devices
IEEE 1394 support for 28
USB support for 28
pointer 24
moving 25
ports
See connections
power
button 9
connector 11
Hibernate mode 9
indicator 9
source problems 18
Standby/Resume 9
troubleshooting 70
turning off computer 20
turning on computer 19
power button 9
printer
default 70
installing 28
parallel port 11
troubleshooting 70
USB port 9, 11
programs
closing unresponsive 21
opening 25
PS/2 port
keyboard 11
mouse 11
R
RAM
See memory
rebooting computer 21
recordable drive 9
creating CDs and DVDs 35
identifying 33
locating drive 9
troubleshooting 57
recording
CDs 35
DVDs 35
resetting computer 21
restarting computer 21
Resume mode 9
right-clicking 25
S
safety
avoiding repetitive strain 17
caring for computer 38
general precautions 76
guidelines for troubleshooting 56
posture 17
reducing eye strain 16
setting up computer 16
static electricity 45
scanner
installing 28
screen
cleaning 42
troubleshooting 68
screen objects
getting information 25
moving 25
selecting 25
Scroll Lock indicator 23
scroll wheel 24
searching in Help and Support 4
serial number 9, 13
serial port 11
setting up
safety precautions 76
shortcut menus
accessing 25
shortcuts
opening menu 25
shutting down computer 20, 21
side panel
removing 46
replacing 46
sound
adjusting 21
controls 21
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87
muting 21
speaker jack 11
Standby mode 9
starting
computer 9, 19
programs 25
static electricity 45
surge protector 18
system battery
replacing 52
system identification label 9, 13
screen 60, 68
screen area 68
screen resolution 68
technical support 73
telephone support 73
Web site connection speed 62
turning off computer 9, 20, 21
turning on computer 9, 19
tutoring
fee-based 74
T
uninterruptible power supply (UPS) 18
updating
Norton AntiVirus 39
Windows 38
UPS 18
USB port 9, 11, 28
technical support
Technical Support 74
tips before contacting 73
telephone jack 11
telephone support 73
troubleshooting
add-in cards 57
cards 57
CD drive 57
cleaning CD 44
cleaning DVD 44
computer startup 59
diskette drive 59
display 60
DVD drive 57, 60
DVD/CD drive 57, 60
faxes 66
files 60
general guidelines 56
hard drive 61
Internet connection 62, 66
keyboard 63
LCD panel 60, 68
memory 64
memory card reader 64
modem 64
monitor 68
mouse 69
network 70
passwords 70
power 70
printer 70
safety guidelines 56
88
U
V
video
playing 35
virus
protecting against 39
removing with Norton AntiVirus 39
voltage switch 11
volume
adjusting 21
adjusting modem 67
controls 21
muting 21
troubleshooting 72
W
Web site
eMachines 3
Windows
Product Key Code 13
Windows key 23
Windows Media Player 35
Windows Update 38
working safely 16
Z
Zip drive
port 9, 11
www.eMachines.com
MAN EM NG3 DT USR GDE R0 08/04