AEI Security & Communications DigiSender ZX7 Troubleshooting guide

121009-1
DigiSender ZX7
MODEL: DG458
®
5.8GHz Quad Input Wireless AV Sender
WATCH A VIDEO
INSTALLATION
&
& TROUBLESHOOTING
TROUBLESHOOTING GUIDE
GUIDE
Available
Available online
online at:
at: www.aei.eu/video
www.aei.eu/video
PLEASE KEEP THIS INSTRUCTION MANUAL FOR FUTURE REFERENCE
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
Table of Contents
Introduction
03
STEP 1 - Unpack your DigiSender® ZX7
04
STEP 2 - Install the DigiSender® ZX7 Transmitter
05-06
STEP 3 - Install the IR Systeme Technik™
07
STEP 4 - Install the DigiSender® ZX7 Receiver
08
STEP 5 - Using the DigiSender® ZX7
The DigiSender® Remote Control
DigiSender® ZX7 Basic Functions
DigiSender® ZX7 Advanced Function
09-12
10
11
12
Upgrades and Accessories
13
Troubleshooting
Picture Problems
Audio Problems
Problems Controlling Your Source Equipment
14-17
14-15
16
17
Technical Support
18
Document of Conformity
19
WARNING
To prevent damage do not
expose this unit to rain or
moisture.
Page 02
Please read this instruction manual carefully prior to installation
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
Introduction
Congratulations on purchasing the DigiSender® ZX7 - Quad Input 5.8GHz Wireless AV Sender. This
product represents state of the art wireless audio and video technology and the most advanced
Infra-Red relay technology at exceptional value for money.
You can now enjoy DVD quality video and Hi-Fi stereo sound from your Satellite, Cable, Freeview,
DVD or VCR in another room in your home.
The DigiSender® ZX7 is a quad input wireless AV sender with a difference. Because it uses 5.8GHz
to transmit rather than the much more common 2.4GHz, you can use the DigiSender® ZX7 without
the worry of interference from wireless routers, Bluetooth devices and other wireless products. It
also incorporates our advanced DigiEye™ remote relay technology allowing flawless operation with
every set top box ever made.
Benefit from 5.8GHz transmission, 4 Inputs, 4 Audio/Video Channels, 16 Remote Relay
Channels and unsurpassed compatibility with the new DigiSender® ZX7!
Please read this instruction manual carefully prior to installation
Page 03
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
STEP 1 - Unpack your DigiSender® ZX7
Aux 2
Input 4
Input 3
Aux 1
Input 2
DigiConnector™ 2
DigiConnector™ 1
Input 1
POWER
All DigiSender® orders are computer weight checked when packed. However, it is a good idea to
check all kit contents are present before proceeding with the installation.
Remote Control
IR Systeme Technik™
2 x Power Supply
1
2
3
4
Transmitter
POWER
T R A N S M I T T E R
1
2
3
4
Receiver
POWER
R E C E I V E R
Page 04
Please read this instruction manual carefully prior to installation
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
STEP 2 - Install the DigiSender® ZX7 Transmitter
The Transmitter will send the audio and video from up to four connected sources (your Satellite and
DVD Player for example) to the Receiver, located in another room in your home.
1.
2.
Connect DigiConnector™ 1 to your Satellite,
Cable or Freeview box. Use the SCART socket
labelled ‘TV’ or ‘OUT’. Connect any existing
SCART lead into the rear of the DigiConnector™.
Connect DigiConnector™ 2 to your DVD Player,
HDD Recorder or VCR. Use the SCART socket
labelled ‘TV’ or ‘OUT’. Connect any existing
SCART lead into the rear of the DigiConnector™.
3.
4.
Ensure that the Audio/Video and Remote Relay
Channel switches on the back of the Transmitter
are set to 1.
Connect the IR Emitter to the socket labelled ‘IR’
on the back of the Transmitter. See Page 07 for
more information on installing the IR Systeme
Technik™.
Please read this instruction manual carefully prior to installation
Page 05
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
continued...
Note: Try to avoid positioning the Transmitter directly on top of other electrical devices as this could lead
to a poor picture.
5.
6.
Connect the Power Supply Unit (PSU) to the
socket labelled ‘PSU’ on the rear of the
Transmitter.
Connect the Power Supply Unit (PSU) to an
available mains socket and switch on at the back
of the Transmitter.
What’s the A/B switch for??
The Contrast (A/B) switch is present to compensate for differences in equipment set-ups.
Once installation is
complete, if you
experience a poor
picture try
adjusting the
A/B setting.
Page 06
Please read this instruction manual carefully prior to installation
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
STEP 3 - Install the IR Systeme Technik™
Once set up correctly, the IR Systeme Technik™ will enable you to control your source equipment
from the receiving location in your home.
Because everyone’s set up is different there are many ways you can install the IR Systeme Technik™
and the various included accessories will help you in setting it up correctly.
Accessory #1
Extension Pieces
Accessory #2
IR Emitter
Example 1
Mount the IR Emitter vertically using accessories 1 and 2. Ensure the LED is facing the
remote control pick up point on your source
equipment.
Example 2
Mount the IR Emitter horizontally using the supplied sticky pad. Ensure the LED is facing the
remote control pick up point on your source
equipment.
Please read this instruction manual carefully prior to installation
Page 07
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
STEP 4 - Install the DigiSender® ZX7 Receiver
The Receiver will pick up the signals being sent by your Transmitter and output them to a connected TV.
1.
2.
Locate a vacant SCART socket on the back of
your receiving TV and insert the DigiSender®
SCART cable.
Ensure that the Audio/Video and Remote Relay
Channel switches on the back of the Receiver
are set to 1.
3.
4.
Connect the Power Supply Unit (PSU) to the
socket labelled ‘PSU’ on the Receiver.
Connect the Power Supply Unit (PSU) to an
available mains socket and switch on at the back
of the Receiver.
Page 08
Please read this instruction manual carefully prior to installation
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
STEP 5 - Using the DigiSender® ZX7
1.
2.
POWER
Switch on the source equipment (Satellite,
Freeview, DVD, VCR, etc.).
Turn on the Transmitter and Receiver by pushing
the Power button on the front of the units. The
standby LED will change from red to green to indicate the unit is switched on. Alternatively press the
POWER
Power button on the
DigiSender® Remote Control.
3.
1
2
4.
3
4
T R A N S
Select Input 1 by pressing the Power button
again on the Transmitter and Receiver. The
green Input LED will light to indicate which
source is active. Alternatively press the ‘Input 1’ button on the DigiSender® Remote Control at the transmitting location.
On the receiving TV, select the SCART channel
assigned to the SCART socket that you plugged
the DG458 Receiver in to. This may be labelled as
SCART, AUX, AV, VIDEO, VCR or
.
Please read this instruction manual carefully prior to installation
Page 09
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
Using the DigiSender® ZX7
The DigiSender® Remote Control
1. POWER
The POWER button will turn your DigiSender®
ZX7 Transmitter or Receiver On or Off.
2. Input 1
The Input 1 button will select Input 1 on the
Transmitter and Receiver. Input 1 will be what
ever source equipment is connected to
DigiConnector™ 1. For example, a Satellite,
Cable or Freeview box.
3. Input 2
The Input 2 button will select Input 2 on the
Transmitter and Receiver. Input 2 will be what
ever source equipment is connected to
DigiConnector™ 2. For example, a DVD
Player.
1.
POWER
2.
Input 1
3.
Input 2
4.
5.
DigiConnector™ 1
DigiConnector™ 2
Input 3
Aux 1
Input 4
Aux 2
4. Input 3
The Input 3 button will select Input 3 on the
Transmitter and Receiver. Input 3 will be what
ever source equipment is connected to the
Aux 1 socket on the Transmitter. For example, a
DVR or VCR.
5. Input 4
The Input 4 button will select Input 4 on the
Transmitter and Receiver. Input 4 will be what
ever source equipment is connected to the
Aux 2 socket on the Transmitter. For example, a
CCTV Camera.
Page 10
Please read this instruction manual carefully prior to installation
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
Using the DigiSender® ZX7
Basic Functions
Turning the DigiSender® ZX7 On and Off
To turn the DigiSender® ZX7 On, press the power button on the front of the Transmitter and Receiver.
The red standby LED will light up green to indicate that the unit is switched on.
To turn the DigiSender® ZX7 Off, press and hold the power button on the front of the Transmitter and
Receiver for approximately 3 seconds.
Alternatively you can turn the units On and Off by pressing the power button on the DigiSender®
Remote Control.
Selecting the Input
To select Input 1 press the power button on the front of the Transmitter once.
Input LED 1 will light up green to indicate that the unit is set to input 1.
To select Input 2 press the power button on the front of the Transmitter a second time.
Input LED 2 will light up green to indicate that the unit is set to input 2.
To select Input 3 press the power button on the front of the Transmitter a third time.
Input LED 3 will light up green to indicate that the unit is set to input 3.
To select Input 4 press the power button on the front of the Transmitter a fourth time.
Input LED 4 will light up green to indicate that the unit is set to input 4.
Alternatively you can select the Input by pressing the button labelled ‘Input 1’, ‘Input 2’, ‘Input 3’ or
‘Input 4’ on the DigiSender® Remote Control at the transmitting location.
Please note that you can only switch inputs at the transmitting location and not the receiving
location.
Please read this instruction manual carefully prior to installation
Page 11
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
Using the DigiSender® ZX7
Advanced Functions
Changing the Audio/Video Channel
The DigiSender® ZX7 features 4 Audio/Video Channels. Each of these Audio/Video Channels slightly changes the frequency on which the DigiSender® ZX7 operates. Because the Audio/Video Channel
switch allows you to ‘fine tune’ the frequency on which your DigiSender® ZX7 operates, it is possible to overcome most interference and reception troubles that may occur.
To change the Audio/Video Channel on your DigiSender® ZX7, simply change the position of the
Audio/Video Channel switches to match below.
CHANNEL 1
CHANNEL 2
CHANNEL 3
CHANNEL 4
For your DigiSender® ZX7 to function correctly it is very important that the Audio/Video Channel
settings are the same on both the Transmitter and Receiver and that only 1 switch is down at
any time.
Changing the Remote Relay Channel
The DigiSender® ZX7 combines our advanced DigiEye™ technology with the IR Systeme Technik™
Remote Relay kit and features 16 digital Remote Relay Channels.
To change the Remote Relay Channel on your DigiSender® ZX7, simply change the position of the
Remote Relay Channel switches. Any combination of up and down switches can be used.
For your DigiSender® ZX7 to function correctly it is very important that the Remote Relay
Channel settings are the same on both the Transmitter and Receiver.
Page 12
Please read this instruction manual carefully prior to installation
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
Upgrades & Accessories
Additional Receiver - DG45RX
Aerial Convertor - MOD01PIS
• Get your Satellite channels to additional
TV’s in your home!
• Add as many Receivers as you require to
your DigiSender® system
• Connect to any SCART enabled TV or use
with the MOD01PIS Aerial Converter
• Supplied with Power Supply Unit
• Requires existing DigiSender® ZX7
Transmitter
• Connect a DigiSender® Receiver to an
aerial socket on your TV
• Shares the power supply with your
DigiSender®
• Test Card signal for easy set up
• Compatible with every UK television
• Adds the DigiSender® signal to your
existing aerial signal
Please read this instruction manual carefully prior to installation
Page 13
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
Troubleshooting
Picture Problems
Q: What do you see on your second television?
The picture is present but
poor quality
POOR RANGE
1. The picture & sound quality is
affected by the Transmitter and
Receiver’s location. Try positioning them in different locations.
The Transmitter and Receiver
should be connected to a mains
extension lead that can be
moved.
2. Try the other 3 available
Audio/Video channels ensuring
that the Audio/Video Channel
setting is the same on both the
Transmitter and Receiver.
3. Ensure the units are within
the usable range, normally this
would be 40m when passing
through 2 average internal
walls. Thicker or stone/granite
walls may lower the usable
range of this device.
Page 14
I see a black or blank screen
Switch OFF your DigiSender® TRANSMITTER
What do you now see at the second TV?
I still see a Black Screen...
I now see a snowstorm or
blue screen...
WRONG AV CHANNEL SELECTED
RECEIVING BLANK
SIGNAL
1. Switch the Transmitter back
on.
2. Ensure the correct SCART
channel is selected on your second television. Some televisions
feature multiple AV channels for
one or more SCART, phono and
S-Video inputs.
3. If available try another SCART
socket on the second television.
1. Switch the Transmitter on.
2. Ensure the Transmitter is connected to your source device
(such as your Satellite, Cable,
Freeview, DVD or VCR).
3. Ensure that your source
device is switched on.
4. Use the supplied DigiSender®
Remote Control to select the
correct Input. This can be done
at either the Transmitter or
Receiver.
Please read this instruction manual carefully prior to installation
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
cont...
I see a snowstorm effect or
plain blue screen
Switch OFF your DigiSender® RECEIVER.
Q: What do you now see at the second TV?
I now see a Black screen
I still see a snowstorm or
blue picture
NOT RECEIVING
SIGNAL
WRONG TV
CHANNEL SELECTED
1. Switch the DigiSender®
Receiver back on.
2. Ensure the DigiSender®
Transmitter is switched on.
3. Try the other 3 available
Audio/Video channels ensuring
that the Audio/Video Channel is
set the same on both the
Transmitter and Receiver.
This indicates that the correct
SCART Channel has NOT been
selected on the second television. Look for buttons on this televisions remote control which
could select the AV Channel
such as EXT, AV, VIDEO, VCR,
AUX, Channel 0 AND
.
Please read this instruction manual carefully prior to installation
I see lines over the picture
INTERFERENCE
This indicates one or more electrical devices are interfering
with the DigiSender®. Make sure
the Transmitter and Receiver are
not directly on top of other electrical devices. Try all 4
Audio/Video Channels on your
DigiSender® as one or more may
still be available. Visit
digisender.net or contact our
helpline for information on configuring your equipment to work
together.
Page 15
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
Troubleshooting
Audio Problems
I can see the picture but
can’t hear anything.
The sound is distorted.
Q: What seems to
be the problem
with the sound?
There is a buzzing sound
present. It seems to get
worse during on-screen
menus or bright pictures.
There is a hissing sound
and the volume must be
turned up high on the
second TV to hear anything.
Page 16
1. Disconnect both the Transmitter
AND Receiver SCART cables.
Reconnect the cables ensuring they
are pushed into the sockets firmly.
2. If you are using a home cinema
DVD player with surround sound,
please ensure the analogue audio
output on SCART is switched on.
Turn down the volume on your
source device (Satellite, Cable,
Freeview, DVD or VCR).
Change the Contrast A/B setting on
the Transmitter DigiConnector™
connected to the offending equipment.
1. Turn the output volume UP (if
possible) on your source device
(Satellite, Cable, Freeview, DVD or
VCR).
2. Ensure the Transmitter and
Receiver are within the usable range
(40m avg).
3. Switch off your microwave oven if
present.
Please read this instruction manual carefully prior to installation
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
Troubleshooting
Problems Controlling the Source Equipment
If you have any difficulty operating your source equipment remote control in your second room
please follow the advice below below:
1) Ensure the IR Emitter is connected to the socket labelled ‘IR’ on the Transmitter.
2) Ensure you are using the correct remote control in the second room. For instance, if you are
trying to control your Satellite Receiver you will need to use the Satellite remote control.
3) Ensure the IR Emitter is facing the Infra Red remote control pick up point on your source
equipment.
4) Move the IR Emitter further away from the source equipment.
5) Move the Transmitter AND Receiver further away from other electrical devices.
6) Try operating your source remote control closer to the Receiver.
7) Replace the batteries in your source remote control.
8) Change the Remote Relay Channel on both the Transmitter AND Receiver.
WATCH A VIDEO
INSTALLATION
&
& TROUBLESHOOTING
TROUBLESHOOTING GUIDE
GUIDE
Available
Available online
online at:
at: www.aei.eu/video
www.aei.eu/video
Please read this instruction manual carefully prior to installation
Page 17
DG458 - DigiSender® ZX7 - 5.8GHz Quad Input Wireless AV Sender
Technical Support
AEI Security & Communications Ltd is dedicated to providing our customers with first class customer
care and technical support.
During busy periods we would suggest using the web option to obtain support.
1. On the web...
Free technical advice is available online 24/7 at our dedicated support web site:
www.aei.eu
2. By telephone...
We have a dedicated helpline, open Monday to Friday, 9AM - 5PM.
Please note that calls are charged at the local rate and your call may be recorded for training purposes.
UK Customers only:
0845 166 7940
Overseas Customers:
+44 (0) 1797 226123
Page 18
Please read this instruction manual carefully prior to installation
SPECIFICATIONS
DG458 Transmitter :
Remote Relay Receiver
Audio/Video Frequency
Modulation
Video Input Level
Colour Video Input
Audio Input Level
Audio Bandwidth
Input Connectors
Power Source
DG458 Receiver :
Remote Relay Transmitter
Audio/Video Frequency
Modulation
Video Output Level
Sensitivity
Audio Output Level
Audio Bandwidth
Output Connectors
Power Source
433.92MHz
5.7250GHz ~ 5.8750GHz
FM
1V PP/75Ω
Phase Alternate Line (PAL)
1.0v PP (Mod 1KHz, Dev 15KHz)
20Hz - 20KHz (-3dB)
2x DigiConnector™ SCART,
2x Phono (Video, Audio L & R)
DC
433.92MHz
5.7250GHz ~ 5.8750GHz
FM
1V PP/75Ω
-90dBm
1.0V PP (Mod 1KHz, Dev 15KHz)
20Hz - 20KHz (-3dB)
Euro SCART, Phono (Audio L & R)
DC
©2009 AEI Security & Communications Ltd. All rights reserved.
Registered in England: 02831823
AEI Security & Communications Ltd
Weslake Industrial Park
Rye Harbour Road, Rye
East Sussex
TN31 7TE
United Kingdom
IR Systeme Technik and DigiConnector are trademarks of AEI Security & Communications Ltd.
DigiSender is a registered trademark of AEI Security & Communications Ltd.