Vocera User Guide
Version 3.1
Copyright © 2002-2005 Vocera Communications, Inc. All rights
reserved. Protected by US Patent Numbers D486,806; D486,807;
6,892,083; 6,901,255; and EEC Patent Number ED 7513.
Vocera® is a registered trademark of Vocera Communications, Inc.
This software is licensed, not sold, by Vocera Communications, Inc.
(“Vocera”). The reference text of the license governing this software
can be found at www.vocera.com/legal. The version legally binding
on you (which includes limitations of warranty, limitations of remedy
and liability, and other provisions) is as agreed between Vocera and the
reseller from whom your system was acquired and is available from that
reseller.
Certain portions of Vocera’s product are derived from software licensed
by the third parties as described in the Third-Party Software Agreements
section of the Vocera User Guide.
Java and all Java-based marks are trademarks or registered trademarks
of Sun Microsystems, Inc. in the United States and other countries.
Microsoft® Windows®, Windows® 2000 Server, Windows Server™
2003, Windows® XP, Microsoft® Internet Explorer, and Microsoft®
Excel are trademarks or registered trademarks of Microsoft Corporation
in the United States and other countries.
All other trademarks, service marks, registered trademarks, or
registered service marks are the property of their respective owner/s. All
other brands and/or product names are the trademarks (or registered
trademarks) and property of their respective owner/s.
Vocera Communications, Inc.
www.vocera.com
tel :: +1 408 790 4100
fax :: +1 408 790 4101
Part No :: 930-01208 Rev C, 29-June-2005
ii ··· Vocera User Guide
What’s New
Vocera 3.0 and 3.1 provide significant enhancements to
previous versions of Vocera. This section summarizes new
features and changes related to the voice commands you
can use with badges. See the Release Notes for a
complete list of changes to all areas of the product since
Vocera 2.2.
Make sure you read Important Safety Instructions on
page 165 for information about using the badge and
battery charger safely.
The following new features improve the ability of the
badge to understand you when you speak:
• The inner circle
The inner circle is a small set of users, groups, and
address book entries that you are most likely to
contact in a voice command. The inner circle
improves speech recognition because you are
statistically more likely to contact that small set of
names than you are to contact names outside that
set. See Calling Inner Circle Members on page 44.
What’s New ··· iii
• Speak or spell
The speak or spell feature allows you to contact
users, groups, or address book entries by either
speaking or spelling their names in a voice
command. See Using Speak or Spell on page 42.
• Learn commands
If you notice that the Genie has a hard time
understanding your pronunciation of commands,
you can train the Genie to recognize the way you say
those commands. See Training the Genie on
page 49.
• The welcome tutorial
Even if you’ve had a training session in the use of the
badge, you may find it hard to remember the basics
that seemed so simple in the classroom. The Genie
provides a brief and witty welcome tutorial to bring
you up to speed in badge use. See Using the
Welcome Tutorial on page 40.
iv ··· Vocera User Guide
The following new features provide more ease of use
when you are wearing a headset or managed lanyard
with the badge:
• Announce through speaker
Turning on the announce through speaker property
lets you hear an incoming call or message
announcement when you have temporarily removed
a headset for comfort. See Using the Announce
through Speaker Commands on page 78.
• Separate volume controls for a headset and for the
badge speaker
See Volume Adjustment on page 30.
The following new features provide miscellaneous
enhancements to the badge:
• Dialing a pager number
In addition to sending a numeric page to a badge
user or address book entry, you can also use the
badge to send a page to an arbitrary internal or
external pager number. See Sending and Receiving
Numeric Pages on page 85.
• Redialing the last number
Your badge can save you time by automatically
redialing the last phone number it called. See
Redialing Phone Numbers on page 90.
What’s New ··· v
• Emergency broadcasts
You can simultaneously contact a special group of
users without remembering any voice commands by
pressing the Call button twice. Your system
administrator must set up this group in advance. See
Summoning Help in an Emergency on page 98.
Finally, you can no longer use “Get me an outside line”
as an alternate form of the “Dial an outside number”
command. This alternate has been removed because it
interferes with the “Get me John Smith” command. See
Calling Telephone Numbers on page 81.
vi ··· Vocera User Guide
Contents
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Welcome to Vocera. . . . . . . . . . . . . . . . . . . . . . . . 13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Features of Your Badge . . . . . . . . . . . . . . . . . . . . 19
Call Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hold/DND Button . . . . . . . . . . . . . . . . . . . . . . . .
Microphone and Speaker . . . . . . . . . . . . . . . . . .
Headset Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Menu Selection Buttons . . . . . . . . . . . . . . . . . . .
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . .
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . .
Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Off . . . . . . . . . . . . . . . . . . . . . . . . . . .
Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
20
22
23
24
25
27
27
28
28
Contents ··· vii
Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . 30
Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Basic Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . 37
Recording Names and Greetings . . . . . . . . . . . . . 39
Using the Welcome Tutorial . . . . . . . . . . . . . . . . . 40
Placing and Receiving Calls . . . . . . . . . . . . . . . . . 41
Calling Other Users . . . . . . . . . . . . . . . . . . . . 41
Using Speak or Spell . . . . . . . . . . . . . . . . . . . 42
Calling Inner Circle Members. . . . . . . . . . . . . 44
Calling with Department Names . . . . . . . . . . 46
Calling a Member of a Group . . . . . . . . . . . . 48
Training the Genie. . . . . . . . . . . . . . . . . . . . . 49
Answering a Call . . . . . . . . . . . . . . . . . . . . . . 55
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using Buttons to Answer “Yes” or “No” . . . . 56
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . 56
Putting a Caller on Hold and Releasing
the Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using Do Not Disturb . . . . . . . . . . . . . . . . . . 58
Sending and Receiving Messages . . . . . . . . . . . . . 60
Sending a Voice Message . . . . . . . . . . . . . . . 62
Sending a Voice Email . . . . . . . . . . . . . . . . . . 64
Listening to Messages . . . . . . . . . . . . . . . . . . 66
Reading Messages . . . . . . . . . . . . . . . . . . . . . 73
Setting Badge Properties . . . . . . . . . . . . . . . . . . . 76
Using the Auto Answer Commands. . . . . . . . 77
Using the Announce through Speaker
Commands . . . . . . . . . . . . . . . . . . . . . . . . . 78
viii··· Vocera User Guide
Advanced Commands . . . . . . . . . . . . . . . . . . . . . . 81
Calling Telephone Numbers. . . . . . . . . . . . . . . . . 81
Calling an Address Book Entry or Buddy . . . . . . . 83
Sending and Receiving Numeric Pages . . . . . . . . . 85
Redialing Phone Numbers . . . . . . . . . . . . . . . . . . 90
Using Instant Conferences . . . . . . . . . . . . . . . . . . 91
Joining and Leaving a Conference. . . . . . . . . 91
Using the Badge in a Conference . . . . . . . . . 93
Summary of Conference Commands. . . . . . . 94
Broadcasting to a Group . . . . . . . . . . . . . . . . . . . 96
Summoning Help in an Emergency . . . . . . . . 98
Forwarding Your Calls . . . . . . . . . . . . . . . . . . . . . 99
Placing a Three-Way Conference Call . . . . . . . . 101
Unsupervised Conferencing . . . . . . . . . . . . 101
Supervised Conferencing . . . . . . . . . . . . . . 102
Issuing Urgent Commands . . . . . . . . . . . . . . . . 105
Joining or Leaving a Group . . . . . . . . . . . . . . . . 108
Locating a Badge User or Group Member . . . . . 109
Recording Your Voiceprint. . . . . . . . . . . . . . . . . 111
Blocking and Accepting Calls. . . . . . . . . . . . . . . 113
Getting Other Information. . . . . . . . . . . . . . . . . 115
Communicating with Multiple Sites . . . . . . . . . 117
About Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Types of Sites . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Sites in Voice Commands. . . . . . . . . . . . .
Using Department Names with Sites . . . . . .
Logging In at a Site you are Visiting . . . . . . . . . .
117
118
119
122
123
Contents ··· ix
Commands for Group Managers . . . . . . . . . . . .125
Group Manager Capabilities . . . . . . . . . . . . . . . 126
Adding and Removing Group Members . . . . . . . 127
Recording Name Prompts for a Group . . . . . . . . 128
Sending Text Messages to the Badge . . . . . . . .129
Sending a Text Message from an Email Program 129
Sending a Text Message from the User Console . 131
The User Console . . . . . . . . . . . . . . . . . . . . . . . . .133
User Console Features . . . . . . . . . . . . . . . . . . . . 134
Maintaining Your Badge. . . . . . . . . . . . . . . . . . .137
When to Charge the Battery . . . . . . . . . . . . . . . 137
Preparing the Charger . . . . . . . . . . . . . . . . . . . . 138
Charging the Battery . . . . . . . . . . . . . . . . . . . . . 139
Charging the Battery Without the Badge . . . 140
Charging the Battery With the Badge . . . . . 142
Cleaning the Badge . . . . . . . . . . . . . . . . . . . . . . 143
x··· Vocera User Guide
Frequently Asked Questions . . . . . . . . . . . . . . . 145
Why does the Genie sometimes have trouble
understanding me?. . . . . . . . . . . . . . . . . . . . .
Why is my badge chirping or beeping? . . . . . . .
Why does my badge sometimes beep when
I’m talking to someone? . . . . . . . . . . . . . . . . .
Why does my badge display say “Searching
for Server”? . . . . . . . . . . . . . . . . . . . . . . . . . .
Why does my badge beep and then restart? . . .
How do I get the badge to work if the buttons
or screen are not?. . . . . . . . . . . . . . . . . . . . . .
How can I stop the system from logging me
out when I charge my badge? . . . . . . . . . . . .
Why does the Genie sometimes ask me to
wait when I press the Call button? . . . . . . . . .
I can make calls, but I can’t receive calls or
messages. What do I do? . . . . . . . . . . . . . . . .
Why do some of my text messages begin with
strange characters?. . . . . . . . . . . . . . . . . . . . .
145
147
149
150
150
151
151
152
152
152
Agreements, Specifications, and Notifications 153
Important Safety Instructions . . . . . . . . . . . . . . 165
Contents ··· xi
Command Reference. . . . . . . . . . . . . . . . . . . . . .171
Summon and Dismiss the Genie. . . . . . . . . . . . . 171
Log In and Log Out . . . . . . . . . . . . . . . . . . . . . . 172
Record Your Name, Greeting, and Voiceprint. . . 173
Call a User or Group Member . . . . . . . . . . . . . . 174
Dial a Telephone Number. . . . . . . . . . . . . . . . . . 174
Broadcast to a Group. . . . . . . . . . . . . . . . . . . . . 175
Forward a Call . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Use Instant Conferences . . . . . . . . . . . . . . . . . . 177
Send and Receive Numeric Pages . . . . . . . . . . . . 179
Block and Accept Calls. . . . . . . . . . . . . . . . . . . . 180
Send Messages . . . . . . . . . . . . . . . . . . . . . . . . . 181
Listen to Messages. . . . . . . . . . . . . . . . . . . . . . . 181
Locate Users and Groups . . . . . . . . . . . . . . . . . . 183
Work with your own Groups . . . . . . . . . . . . . . . 184
Manage Groups. . . . . . . . . . . . . . . . . . . . . . . . . 184
Place a Three-Way Conference Call . . . . . . . . . . 185
Work with Sites . . . . . . . . . . . . . . . . . . . . . . . . . 187
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
xii··· Vocera User Guide
Welcome to Vocera
Your new Vocera badge provides fast, simple, person-toperson communication over your company’s wireless
network. You don’t need to memorize a number, and
you don’t need to page someone and wait for a
response. Using voice commands, Vocera instantly
connects you to the people you need to reach, reducing
phone tag, overhead paging, and physically searching for
a person. It also gives you the freedom to be mobile,
even when you are expecting an important call.
Your badge has a built-in speaker, microphone, and
radio, plus a display that shows caller ID and messages.
Attachment options for the badge allow hands-free
operation.
Vocera badges communicate through your in-house
wireless local area network (WLAN). This design permits
people to reach you even in areas where cellular phones
experience what people call dead spots. Also, since
badges transmit and receive calls in a different frequency
range than cellular phones, you can use a Vocera badge
in areas where cellular phones are prohibited because of
concerns about interference with other equipment.
Welcome to Vocera ··· 13
Getting Started
A central computer, the Vocera server, controls all badge
communications. As you use your badge, you are
prompted by the Genie, which is the voice interface to
the server. The Genie recognizes simple commands in
verb-noun format. For example:
“Call Charles Jones.”
“Record a message for Tech Support.”
“Block all calls.”
Because the badge uses voice commands, the Vocera
system is easy to learn, and you can start using your
badge immediately.
Getting Started
If this is the first time you are using a Vocera badge, you
can get started right away by following these simple
steps:
1. Charge the battery, if necessary.
New batteries must be charged before use. If the
badge has already been used by someone else, check
the battery level indicator on the badge display to
make sure the battery has sufficient power.
14 ··· Vocera User Guide
Getting Started
See Maintaining Your Badge on page 137 for
other ways to determine whether the battery needs
charging and for instructions on how to charge the
battery with or without the badge.
2. Choose the lanyard, pocket clip, or universal clip
attachment, and connect it to the badge.
Attachments need to be connected prior to battery
installation.
Lanyard
Pocket Clip
Universal Clip
Welcome to Vocera ··· 15
Getting Started
3. Install the battery. To do this, slide the holes in the
top of the battery over the small pegs at the top of
the badge’s battery compartment, and then press
down gently to seat the battery.
Lanyard
Pocket Clip
Universal Clip
The badge will begin a startup sequence. Wait until
the badge display reads Logged Out or shows
someone’s name.
16 ··· Vocera User Guide
Getting Started
4. Put the badge on, and make sure it is in the proper
position.
To get the best possible speech recognition, the
microphone on the top of the badge should point
toward your mouth and should be 6 to 8 inches
(15 to 20 centimeters) from your mouth.
6 to 8 inches
(15 to 20 cm)
Lanyard
Pocket Clip
Universal Clip
5. Log in: Press the Call button and wait for the Genie
to answer.
If the Genie asks for your name, say your first and
last names.
If the Genie answers by saying “Vocera” or by
playing a tone, say “Log me in as your first and last
name” (for example, “Log me in as John Smith”).
Welcome to Vocera ··· 17
Getting Started
6. Record your name: Press the Call button, wait for the
Genie to answer, and then say “Record my name.”
The Genie will prompt you to record your name. If
you do not record your name, the Vocera system
uses speech synthesis to say your name.
7. Adjust the volume on the badge, if necessary. (See
Volume Adjustment on page 30).
Your badge is now ready to use. You can press the Call
button at any time, wait for the Genie to answer, and
then give the Genie a voice command, such as:
“Call Jim Olsen.”
“Record my greeting.”
“Play my messages.”
See Basic Calling on page 37 and Advanced
Commands on page 81 for more information about
Vocera commands.
18 ··· Vocera User Guide
Features of Your Badge
The design of the Vocera badge is simple, so you can
communicate quickly and easily and keep your hands
free to do other tasks. The information in this chapter
will help you become familiar with the badge features.
Top View
Microphone
Indicator
Light
Hold/DND Button
Front View
Headset Jack
Call Button
Speaker
Badge Display
Up Button
Select Button
Down Button
Back View
Battery
Battery Latch
Features of Your Badge ··· 19
Call Button
Call Button
Press the Call button to begin and end all voice
communications, such as making calls, sending and
listening to messages, and recording your name and
greeting. The Call button also has these other uses:
• If the badge power is off, you can press the Call
button to turn it on.
• If the Genie asks you a question that requires a yes or
no response, you can press the Call button to answer
“yes.”
• If you are on a call and you hear a Call Waiting tone,
press the Call button to put the current call on hold
and connect to the new call. To disconnect from the
second call and return to the call on hold, press the
Call button again.
Hold/DND Button
The Hold/DND button places calls on hold, puts the
badge in Do Not Disturb (DND) mode, and turns the
badge power off:
• To hold a call, press the Hold/DND button while the
call is in progress. To release the hold, press the
button again.
20 ··· Vocera User Guide
Hold/DND Button
While a call is on hold, you can press the Call button
to summon the Genie. When the Genie answers, you
can call another user, check for new messages, or
issue any other command. Once the command has
been carried out and the operation is finished, the
Genie automatically reconnects you with the person
on hold.
• To put the badge in Do Not Disturb mode, press the
Hold/DND button when no call is in progress. Callers
are told that you are unavailable, and they are invited
to leave a message, or else their call is forwarded to
another destination if forwarding is active for your
badge.
• The Hold/DND button can turn the badge off. Press
and hold the Hold/DND button for at least 5 seconds
to turn off the badge power.
A small yellow indicator light on the Hold/DND button
blinks when the badge is in Hold or Do Not Disturb
mode.
Features of Your Badge ··· 21
Microphone and Speaker
The Hold/DND button also has these other uses:
• Press the Hold/DND button to cancel a command.
For example, if you are calling someone, leaving a
message, or recording your name and you change
your mind, press Hold/DND to cancel the action.
• If the Genie asks you a question that requires a yes or
no response, press the Hold/DND button to answer
“no.” (To answer “yes,” use the Call button.)
Microphone and Speaker
The unidirectional design of the microphone enables it to
gather and transmit speech, yet minimizes the amount of
background noise that is picked up.
You can adjust the speaker volume by using the buttons
on the left side of the badge. See Volume Adjustment
on page 30.
22 ··· Vocera User Guide
Headset Jack
Headset Jack
The headset jack accepts an earphone/microphone-style
headset (sold separately) for times when you want more
privacy or when you are working in a noisy environment.
When you attach a headset, the badge’s microphone
operation is suppressed. The speaker is also suppressed
unless you turn on the Announce through Speaker
property. See Using the Announce through Speaker
Commands on page 78.
You can adjust the volume for a headset separately from
the badge speaker volume. See Volume Adjustment on
page 30.
Features of Your Badge ··· 23
Menu Selection Buttons
Menu Selection Buttons
The display on the back of the badge shows a series of
menu screens that comprise the top level of the menu
system. To navigate through the menu system, you use
the Up, Select, and Down buttons on the side of the
badge:
Use the Select button to choose a displayed item. To
return to the main screen at any time, press and hold the
Select button until the badge beeps.
If you press the Up button to scroll through the top-level
menu, you see the following choices: Messages, Volume,
Power Off, and Info. If you press the Up button once
more, the display returns to the main screen. Press the
Down button to navigate in the reverse direction.
The following sections describe your badge’s display
menu choices.
24 ··· Vocera User Guide
Menu Selection Buttons
Main Screen
The main screen appears when you turn on the badge.
This screen has a status message area with symbols that
show you the wireless network signal strength and the
battery charge level.
Signal Strength
Battery Level
Status Message Area
In addition, when you have unread text messages, the
envelope symbol appears, and when you have unplayed
voice messages, the telephone symbol appears, as this
illustration shows:
Unplayed Text Message
Unplayed Voice Message
Features of Your Badge ··· 25
Menu Selection Buttons
The status message area may show one of the following
alerts:
Status Message
Meaning
Name—not
blinking
The name of the person who is logged in to
the Vocera system using this badge.
Name—
blinking
If someone is trying to call you, this shows
you the name of the person who is calling.
If you are already on a call, this shows the
name of the person with whom you are
currently speaking.
If you are already on a call and you hear the
Call Waiting tone, this displays the name of
the person who is trying to call you.
If you are in a conference, this shows its
name.
If you are receiving a broadcast, this shows
the name of the person making the
broadcast.
If you received a message, this shows the
name of the person who sent the message
for 15 seconds.
Vocera
Your badge is communicating with the
Genie.
Logged out
No one is logged in with this badge.
Searching for
Access Points
The badge is out of network range or is not
able to connect with the network. If you are
sure you are within range of your network,
contact your system administrator.
26 ··· Vocera User Guide
Menu Selection Buttons
Status Message
Meaning
Searching for
Server
The badge is within network range, but it is
not communicating with the Vocera server.
See Why does my badge display say
“Searching for Server”? on page 150.
Messages
Your badge can display text messages that
were sent from email accounts or from the
Vocera User Console. When you select
Messages, the display shows one subject
line for each text message. A closed envelope symbol
next to a subject means you have not yet read that
message; an open envelope means you have already read
that message. See Listening to Messages on page 66
and Reading Messages on page 73 for more
information.
Volume
The Volume control independently adjusts
the sound level of the speaker on your
badge and also the sound level of a
headset or managed lanyard. See Volume
Adjustment on page 30 for instructions.
Features of Your Badge ··· 27
Menu Selection Buttons
Power Off
Power Off turns off all power to the badge
and the badge display to preserve the
battery charge when you are away from
the network. (Press the Call button to turn
the power on again.)
Info
The Info feature gives you information
about the badge you are using and how it
is connected to the network. Most of this
information is intended to be used by your
system administrator for diagnostic purposes.
The Info menu provides the following information:
• Battery
The battery strength is given in volts (V). The badge
operates correctly when the battery level is 3.5 V or
greater.
• Badge MAC
The MAC address is a unique identifier for your
badge that the Vocera server uses as the Badge ID.
28 ··· Vocera User Guide
Menu Selection Buttons
• Location
The name of the location or the physical network
address of the access point with which your badge is
currently communicating.
• Badge IP
The Internet Protocol (IP) network address of the
badge.
• Server IP
The IP network address of the Vocera server.
• Version
The version of the firmware (internal control
programs) that your badge is using.
• AP MAC
The physical network address assigned to the access
point to which the badge is currently connected.
• User
The name of the person who is currently logged in to
your network with this badge.
Features of Your Badge ··· 29
Volume Adjustment
Volume Adjustment
You can adjust the sound level for a headset or managed
lanyard and the sound level for the badge speaker
independently. There are two procedures for adjusting
the volume: one for when the badge is idle, and one for
when you are on a call.
To adjust the volume when the badge is idle:
1. Turn the badge over, so you can see the display.
2. Press the Up button until you see the Volume icon.
3. Press the Select button to choose the Volume
feature.
The display prompts you to select either the badge
speaker volume or the headset volume.
30 ··· Vocera User Guide
Volume Adjustment
4. If necessary, press the Up or Down buttons to move
the highlight, then press the Select button to set the
volume for the specified device.
For example, if you choose SPEAKER, the badge
displays the following:
5. Do either of the following:
• Press the Up button as many times as necessary to
increase the volume to the level you prefer.
• Press the Down button to decrease the volume.
The display changes accordingly.
Lowest volume
Highest volume
6. Press the Select button to set the new level and
return to the main screen.
Features of Your Badge ··· 31
Volume Adjustment
To adjust the volume when you are on a call:
Do either of the following:
• Press the Up button as many times as necessary to
increase the volume to the level you prefer.
• Press the Down button to decrease the volume.
The change affects only the listening device in use at the
time. That is, if you are using a headset and you adjust
the volume during a call, you change the volume for the
headset only. If a headset is not plugged in, you change
the volume for the badge speaker only.
32 ··· Vocera User Guide
Indicator Lights
Indicator Lights
The indicator light on the top of the badge provides
message alerts, out-of-network alerts, and low battery
warnings. The color and blink rate of the indicator light
give you the following information:
Color
Blink Rate
Meaning
Green
Slow
Normal operation. No new voice or
text messages
Fast
Normal operation and you have
unplayed voice messages or unread
text messages
Slow
Your badge is out of range or is not
communicating with the Vocera
server.
If the badge is out of range, you
will see the message “Searching for
Access Points” on the badge
display
If the badge is within range but is
not connecting to the server, you
will see the message “Searching for
Server.”
Fast
The battery needs to be recharged.
Solid
There is a system error. Contact
your system administrator for help.
Red
Features of Your Badge ··· 33
Alert Tones
Note: The Hold/DND button has a yellow indicator light
that blinks to remind you that a call is on hold or that you
have put the badge in Do Not Disturb mode.
Alert Tones
Alert tones are controlled by settings on the Vocera
server. Your badge may play any or all of the following
alert tones:
Tone
Meaning
On/Off Network
Alert
You just moved out of the range of the
wireless network, or you just moved into
the range of your wireless network.
Low Battery
Alert
Your battery needs to be recharged.
Text Message
Alert
You just received a new text message
Voice Message
Alert
You just received a new voice message.
DND Alert
Your badge has been in DND mode for 15
minutes.
34 ··· Vocera User Guide
Alert Tones
If you are not receiving a warning that you would find
useful, or if you do not want to be notified of any of the
above conditions, ask your system administrator to
change the settings for your badge. The system
administrator can also set an option to disable all alerts
when your badge is in Do Not Disturb mode.
Features of Your Badge ··· 35
Alert Tones
36 ··· Vocera User Guide
Basic Calling
Your Vocera badge provides one-touch communication.
To begin any kind of call or to record or play messages,
press the Call button on the badge to summon the
Vocera Genie. The Genie will answer with a tone, a
prompt, or both (depending on the setting that is active
for your badge) and will then be ready to accept your
voice commands.
The following sections describe the most-frequently used
voice commands, by category. Tables that summarize the
commands follow.
Logging In and Out
You don’t need to use a special command to log in—just
pick up your badge and press the Call button. If you are
already logged in, the Genie responds with a standard
tone or greeting. If you are not logged in, the Genie
greets you and asks you to speak your name—this action
logs you in.
Basic Calling ··· 37
Logging In and Out
If someone is already logged in to your badge when you
receive it, make sure it is you! If you use a badge while
logged in as someone else, people won’t be able to
contact you. Take a look at the screen on the back of the
badge to make sure it displays your name. If the screen
displays another name, press the Call button and say
“Log me out”. Then press the Call button again and log
in by saying your name when prompted.
Action
Recommended
Voice Commands
(examples in italics)
Log in
When prompted by
the Genie, say your
first and last name.
Log out
Log me out.
Alternative Forms
Log out.
Note: If voice prints are enabled for your system, the
Genie may ask you to say your name multiple times or
ask you to repeat a series of digits.
If your organization shares badges, make sure you log
out when you are finished using your badge. Turning the
power off or removing the battery does not log you
out—the Genie remembers you are logged in when the
badge gains power again. When you place the badge in
the charger, the system may automatically log you out,
depending on a preference set by your administrator.
38 ··· Vocera User Guide
Recording Names and Greetings
You can be logged in to the system on only one badge at
a time. If you log in using a second badge, you will be
logged out from the first badge.
Recording Names and Greetings
To allow your callers to hear your name in your own
voice, and to enable callers to hear a personal greeting
when they leave messages, use the following voice
commands to record your name and to record, play, and
erase your greeting.
Recommended
Voice Commands
Alternative Forms
Record your
name
Record name.
Record my name.
Record, play
back, or erase
your greeting
Record greeting.
Play back greeting.
Erase greeting.
Record my greeting.
Play back my
greeting.
Erase my greeting.
Action
Basic Calling ··· 39
Using the Welcome Tutorial
Using the Welcome Tutorial
Even if you’ve had a training session in the use of the
badge, you may find it hard to remember the basics that
seemed so simple in the classroom. The Genie provides a
brief and witty welcome tutorial to bring you up to speed
in badge use. The tutorial is easy to use, and it covers
enough of the basics to help your experience with the
badge be a positive one.
During the tutorial, the Genie describes how to use the
badge, records your name, and shows you how to make
a call. You can end the tutorial at any time by pressing
the Hold/DND button. You can play the tutorial as many
times as you want, or you can return at a later time to
the section that records commands, as described in
Training the Genie on page 49.
Action
Listen to the
welcome
tutorial
Recommended
Voice Commands
(examples in italics)
Play Welcome
Tutorial.
40 ··· Vocera User Guide
Alternative Forms
Play Welcome.
Placing and Receiving Calls
Placing and Receiving Calls
Placing and receiving calls are the tasks you perform
most frequently with the badge. The rest of this section
shows you how to use voice commands and the buttons
on the badge to perform these basic tasks.
Calling Other Users
To begin a call, press the Call button, wait for the Genie
to answer, and then tell the Genie to “Call User’s Name.”
If the person you are calling is already on a call, a tone
will notify him or her that someone else is trying to call.
(See Call Waiting on page 56.)
When you call a user who is not available, the call may be
forwarded to another user or phone number. If no
forwarding is set, the Genie tells you that person’s status
and asks if you want to leave a message. There are four
possible status messages: not on the network, not
logged in, busy on another call, and not available.
Action
Recommended
Voice Commands
(examples in italics)
Call a user
Call John Smith.
Alternative Forms
Find John Smith.
Get me John Smith.
Contact John Smith.
Basic Calling ··· 41
Placing and Receiving Calls
Using Speak or Spell
The speak or spell feature allows you to contact users,
groups, or address book entries by either speaking or
spelling their names in a voice command. Spelling a
name greatly improves speech recognition because you
are effectively uttering many more syllables than when
you simply speak a name. In fact, spellings are so
effective that they may work even when they are slightly
incorrect, so don’t let past spelling bee experiences scare
you away!
In addition to speaking the full name, you can spell either
the first name, the last name, or both names to contact a
person. For example, you can use any of the following
commands to place a call to the user or address book
entry Jesse Hart:
• Call Jesse Hart
• Call J-E-S-S-E
• Call H-A-R-T
• Call J-E-S-S-E-H-A-R-T
42 ··· Vocera User Guide
Placing and Receiving Calls
You must always speak or spell the full name to contact a
group, place, or alternate spoken name. For example,
you can use either of the following commands to place a
call to the address book entry Poison Control:
• Call Poison Control
• Call P-O-I-S-O-N-C-O-N-T-R-O-L
A qualifier is an additional name, such as a department
or a site, that helps to identify the party you are trying to
contact in a voice command. You can use either a
spelling or a qualifier in a voice command, but you
cannot use both. In addition, you cannot spell the name
of the qualifier—only the party you are trying to contact.
For example, you can contact Maria Blount in the
Imaging department by saying either “Call M-A-R-I-A” or
“Call Maria in Imaging”. You cannot use either “Call
M-A-R-I-A in Imaging” or “Call Maria in I-M-A-G-I-N-G”.
See Calling with Department Names on page 46 and
Communicating with Multiple Sites on page 117 for
more information about using departments and sites.
Note: Make sure you speak with an even pace and say
each letter distinctly when you spell a name. The Genie
hears a spelling as a very long word, and you don’t want
to trip it up!
Basic Calling ··· 43
Placing and Receiving Calls
Calling Inner Circle Members
In Vocera, the inner circle refers to a small set of users,
groups, and address book entries that you are most likely
to contact in a voice command. The inner circle improves
speech recognition because you are statistically more
likely to contact that small set of names than you are to
contact names outside that set.
For example, the Genie may have trouble distinguishing
between the similar-sounding commands “Call Phil
Rains” and “Call Phil Ray.” If Phil Rains is in your inner
circle when you issue this Call command, the Genie gives
preference to the “Call Phil Rains” interpretation.
Similarly, if Phil Ray is in your inner circle, the Genie gives
preference to the “Call Phil Ray” interpretation.
You can continue to contact most parties outside your
inner circle as you usually do. When you want to contact
someone outside your inner circle whose name sounds
similar to someone in your inner circle, you can spell the
name, use a department to qualify it, or use an alternate
spoken name.
44 ··· Vocera User Guide
Placing and Receiving Calls
For example, if you want to contact Levon Crowder, but
the similar-sounding name Lee von Krauder is in your
inner circle, you can give preference to the intended
interpretation by spelling the name (Call C-R-O-W-D-E-R)
or referencing a department (Call Levon Crowder in
Pediatrics) in the command.
Your system administrator must enable the inner circle
feature.
Who’s in the Inner Circle?
Your buddies are always included in your inner circle.
Your system administrator may also put some names in
your inner circle or specify that all your department
members are automatically included. If you have access
to the User Console, you can explicitly add and remove
names yourself.
In addition, your system administrator may set a
preference that causes Vocera to add the names of users,
groups, and address book entries to your inner circle
automatically when the Genie recognizes them in a voice
command. Vocera automatically removes these names if
you don’t use them again within a period of time
determined by your system. You can also manually
remove these names with the User Console, or your
system administrator can remove them for you.
Basic Calling ··· 45
Placing and Receiving Calls
For example, suppose you issue the command “Call Amy
Wong”. The Genie prompts you to confirm the name,
saying something like, “I think you said to call Amy
Wong. Is this correct?” If Amy Wong is already a member
of your inner circle, the Genie connects the call
immediately without prompting.
Note: You may hear confirmation prompts frequently
when you first start using your badge, as the people you
call are added to your inner circle. As your inner circle
becomes populated, you will hear these prompts less and
less often.
Calling with Department Names
If your system administrator sets up departments, they
are a convenient way to contact other users on the
Vocera system. When you use a department in a voice
command, Vocera can:
• Differentiate among users with the same first and
last names.
For example, if your site has two users named John
Smith, you can issue the voice command “Call John
Smith in Hardware”.
46 ··· Vocera User Guide
Placing and Receiving Calls
• Identify a badge user when you know the first name
and department, but not the last name, of other
people at your site.
For example, you can issue the voice command “Call
Sue in Hardware”.
Action
Recommended
Voice Commands
(examples in italics)
Alternative Forms
Call a user
with a
department
name
Call John Smith in
Hardware.
Find John Smith in
Hardware.
Get me John Smith in
Hardware.
Contact John Smith
in Hardware.
Call a user
with first
name and
department
Call Sue in
Hardware.
Find Sue in
Hardware.
Get me Sue in
Hardware.
Contact Sue in
Hardware.
Basic Calling ··· 47
Placing and Receiving Calls
Calling a Member of a Group
The system administrator may create groups of badge
users and provide a list of groups for you to use in
commands. When you call a group, you are actually
calling an available member of that group, not everyone
in the group. The Vocera server determines which
member to try first, based on the ordering method the
system administrator or group manager chooses.
To call a member of a group
1. Press the Call button.
2. Wait for the Genie to answer.
3. Tell the Genie to “Call the Group’s name.”
The Vocera server searches for an available member of
the group. If no one in the group is available, you will
either be prompted to leave a message (which will be
sent to all members of the group) or your call will be
48 ··· Vocera User Guide
Placing and Receiving Calls
forwarded, depending on the way the system
administrator or group manager has set up the group.
Action
Call a group
member
Recommended
Voice Commands
(examples in italics)
Call Tech Support.
Alternative Forms
Find Tech Support.
Get me Tech
Support.
Contact Tech
Support.
Training the Genie
If the Genie has difficulty understanding your speech,
don’t get frustrated—simply train the Genie to recognize
the way you say names and commands. The Genie can
learn the names of people, groups, and locations as well
as most commands. You can also train the Genie to
recognize a nickname, if that is the way you always call a
person you know.
When you train the Genie to learn a name, you are
prompted to spell the name. If you change your mind,
you can use the “Unlearn a name” command to delete
it. The Genie will prompt you for the necessary
information.
Basic Calling ··· 49
Placing and Receiving Calls
To train the Genie to learn a name:
1. Press the Call button, wait for the Genie to answer,
and then say “Learn name.” You can also say “Learn
group name” or “Learn location name” to train the
Genie for other names.
2. When prompted, spell either the first or last name of
the individual. The Genie prompts you to spell the
group or location for other types of names.
If more than one person, group, or location has the
name that you spell, the Genie speaks each name,
asking you to identify the one you want.
3. When prompted, say the name or nickname the way
you always do.
The Genie asks you to repeat the name several times,
then tells you, “OK, I’ve learned the name”.
When you train the Genie to learn the way you say
commands, the Genie prompts you to record a short list
of the most common commands, as well as keywords
such as Yes, No, and the numbers zero through nine. You
can press the Call button to skip through commands in
the list, or you can quit at any time by pressing the Hold/
DND button. When you quit, the Genie remembers the
commands it has already learned, and it gives you the
50 ··· Vocera User Guide
Placing and Receiving Calls
option to skip these commands if you continue some
other time.
To train the Genie to learn commands:
1. Press the Call button, wait for the Genie to answer,
and then say “Learn commands.”
The Genie reminds you that it will take a few
minutes to learn commands, and then it prompts
you to speak the first command.
2. Do either of the following:
• Say the name of the command the way you always
do.
The Genie asks you to repeat the command several
times, then prompts you to speak the next
command.
• Press the Call button.
The Genie skips that command and prompts you
to speak the next command.
3. Continue through the list by saying each command
to train the Genie or skipping it with the Call button.
4. Quit at any time by pressing the Hold/DND button.
The Genie tells you it is quitting and remembers the
commands it has learned.
Basic Calling ··· 51
Placing and Receiving Calls
If you use Learn Commands again at a later time, the
Genie can automatically skip commands it has already
learned. The Genie also lets you manually skip through
the command list so you can re-record specific
commands. For example, if the Genie didn’t learn certain
commands properly during a previous training session,
you can rerecord just those specific commands.
To train the Genie again:
1. Press the Call button, wait for the Genie to answer,
and then say “Learn commands.”
2. When the Genie asks if you want to skip over the
commands it has already learned, do either of the
following:
• Say “Yes” to have the Genie automatically skip
commands you have recorded.
The Genie prompts you to record only commands
it has not already learned.
• Say “No” so you can manually skip commands or
record all of them again.
The Genie prompts you to record each command,
starting at the beginning of the list.
52 ··· Vocera User Guide
Placing and Receiving Calls
3. Use the Call button to skip through the list,
recording or re-recording commands where you
wish.
If you skip a command you have already recorded, it
is not erased.
4. Quit at any time by pressing the Hold/DND button.
The Genie tells you it is quitting and remembers the
commands it has learned.
A second command trains the Genie to recognize the
way you say some of the less common commands. When
you tell the Genie to “Learn more commands”, the
Genie prompts you to record additional commands that
are not used as frequently as those in the first set. You
can skip through these commands and re-record them at
will as you can with the first set of commands.
Basic Calling ··· 53
Placing and Receiving Calls
The following table lists all the commands you can use to
train the Genie:
Action
Recommended
Voice Commands
Alternative Forms
Train the
Genie to
recognize the
way you say a
name
Learn name.
Learn group name.
Learn location name.
Learn a name.
Learn a group name.
Learn a location
name.
Delete a
learned name
Unlearn name.
Unlearn group name.
Unlearn location
name.
Unlearn a name.
Unlearn a group
name.
Unlearn a location
name.
Train the
Genie to
recognize the
way you say
common
commands
Learn commands.
Train the
Genie to
recognize the
way you say
other
commands
Learn more
commands.
Delete all your
learned
commands
Unlearn commands.
54 ··· Vocera User Guide
Placing and Receiving Calls
Answering a Call
When someone calls your badge, you will hear a tone,
and the Genie may ask if you want to talk to the caller.
To accept a call:
Do either of the following:
• Answer Yes.
• Press the Call button.
To reject a call:
Do either of the following:
• Answer No.
• Press the Hold/DND button.
When you reject a call, the caller will be prompted to
leave a message or forwarded to a destination you have
chosen. See Forwarding Your Calls on page 99.
If Auto Answer for Incoming Calls is enabled for your
badge, all of your calls will be connected immediately,
without any action on your part. See Using the Auto
Answer Commands on page 77.
Note: Calls will not be put through if you told the Genie
to block calls or you put your badge in Do Not Disturb
mode. (See Using Do Not Disturb on page 58 and
Blocking and Accepting Calls on page 113.)
Basic Calling ··· 55
Placing and Receiving Calls
Ending a Call
Either party can end a call.
To end a call:
• Press the Call button.
If the other party ends the call, you will be disconnected
automatically.
Using Buttons to Answer “Yes” or “No”
When a Genie prompt requires a “yes” or “no” answer
(for example, to confirm that you want to send a
message), you can say your response or you can press a
button to respond.
To answer Yes:
• Press the Call button.
To answer No:
• Press the Hold/DND button.
Call Waiting
If you hear a call-waiting tone during a call, it means that
someone is trying to call you. The name of the person
calling you will flash on your badge display.
56 ··· Vocera User Guide
Placing and Receiving Calls
To accept a waiting call:
1. Press the Call button.
Vocera puts the first call on hold and connects the
second call.
2. When you are done speaking, press the Call button
again.
Vocera ends the second call and returns to the
original call.
To refuse a waiting call:
Do either of the following:
• Press the Hold/DND button.
• Ignore it.
If possible, use the DND button to refuse the call and
cancel the call waiting tone immediately.
Vocera treats the second call as an unanswered call. The
caller is either prompted to leave a message or forwarded
to a destination you have chosen. See Forwarding Your
Calls on page 99.
Basic Calling ··· 57
Placing and Receiving Calls
Putting a Caller on Hold and Releasing the Hold
When a call is on hold, you can press the Call button,
and then call another badge, send a message, or give the
Genie any other authorized command when the Genie
answers. You can use this procedure to set up supervised
three-way conference calls, for example. (See
Supervised Conferencing on page 102.)
To put a call on hold:
• Press the Hold/DND button on the top of the badge.
The indicator light on the Hold/DND button blinks.
To reconnect to a call on hold:
• Press the Hold/DND button again.
The indicator light stops blinking.
Using Do Not Disturb
There may be times when it is inconvenient for you to
receive calls and message notifications from the Genie
(when you are attending a meeting, for example). The
best way to block calls temporarily is to press the Hold/
DND button. When you are ready to resume accepting
calls, press the Hold/DND button again.
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A light at the top of your badge flashes yellow to remind
you that you are in Do Not Disturb (DND) mode. Also,
your badge will beep every 15 minutes to remind you,
unless your system administrator turns off this setting.
When you put the badge in DND mode, some calls may
still be put through. VIP buddies or a person with VIP
status can optionally interrupt DND mode, and an urgent
call is always connected.
The Genie tells VIP buddies and callers who have VIP
Status that you are not accepting calls right now, and
asks them “Do you want me to break through?” If they
confirm, the Genie calls your badge. (VIP Status is a
permission granted by the system administrator.)
Urgent calls and urgent broadcasts always break into
DND mode—you do not get the opportunity to reject
them. The system administrator must grant a user
permission to make urgent calls and broadcasts.
To block calls using voice commands, see Blocking and
Accepting Calls on page 113.
Basic Calling ··· 59
Sending and Receiving Messages
Sending and Receiving Messages
Your badge can send the following types of messages:
• Voice messages to individual users or groups.
See Sending a Voice Message on page 62.
• Voice email messages to individual users or groups.
See Sending a Voice Email on page 64.
Your badge can receive the following types of messages:
• Voice messages from other users’ badges.
See Listening to Messages on page 66.
• Text messages from the User Console.
See Listening to Messages on page 66 and
Reading Messages on page 73.
• Text messages from email programs.
See Listening to Messages on page 66 and
Reading Messages on page 73.
Note: You cannot use the badge to send text messages;
however, the badge can receive text messages sent from
the Vocera User Console or any email program. See
Sending Text Messages to the Badge on page 129.
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Sending and Receiving Messages
The voice and text messages that you receive are stored
on the Vocera server. When you play your messages, you
can issue voice commands to save or erase each message
or to skip to the next or previous message to be played.
Similarly, when you read your messages, you can use
menu commands to save, erase, and navigate.
Vocera automatically erases all messages that you do not
save—even if you have not read or played them—after
storing them for a certain number of days. The Vocera
administrator sets the amount of time that you can store
messages without saving them.
You can use the Save voice command or the SAVE MSG
menu command to prevent Vocera from automatically
erasing a message—see Commands You Can Use
During Message Play on page 72 and Reading
Messages on page 73. The saved message then stays on
the Vocera server until you explicitly tell the Genie to
erase it.
The Vocera server can store up to 20 text messages at a
time, and you can save up to 10 of these messages.
Messages that you do not specifically save are deleted as
needed to make way for new messages, even if you did
not read the older messages.
Basic Calling ··· 61
Sending and Receiving Messages
Each time you log in, your messages are downloaded
from the server to the badge memory, so you can read
your text messages even when you are out of range of
the wireless network. When you log off, text messages
are erased from the badge memory, but they remain on
the server.
Sending a Voice Message
You can send voice messages to individual users, or you
can send messages to all members of a group
simultaneously. You can also specify that the message is
urgent. Each message can be up to a minute in length.
If you send another user an urgent message, it is played
back before standard messages, regardless of the order
in which messages are received.
Note: Do not confuse an urgent voice message with
urgent calls, broadcasts, three-way conference calls, and
invitations. An urgent message is played back before
other messages, but it does not interrupt a recipient. See
Issuing Urgent Commands on page 105.
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Sending and Receiving Messages
The following table shows the commands for recording
voice messages:
Recommended
Voice Commands
(examples in italics)
Alternative Forms
Send a
message to a
user
Record a message for
John Smith.
Send a message to
John Smith.
Send a
message to
the members
of a group
Record a message for
Tech Support.
Send a message to
Tech Support.
Send an
urgent
message to a
user
Record an urgent
message for John
Smith.
Send an urgent
message to John
Smith.
Send an
urgent
message to
the members
of a group
Record an urgent
message for Tech
Support.
Send an urgent
message to Tech
Support.
Action
Basic Calling ··· 63
Sending and Receiving Messages
Sending a Voice Email
You can also send a voice message from your badge to
the email address of any badge user, group, outside
buddy, or address book entry. Vocera sends your message
as a .WAV sound file that is attached to a generic text
email message. The recipient can play the message by
using Windows Media Player or any other Windows
utility that can play .WAV files.
For example, suppose you want to use your badge to
send a message to a travelling colleague who is out of
phone and badge contact, but who checks email. You
can send a voice email to your colleague; his or her email
reply automatically appears on your badge as soon as it is
received.
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Sending and Receiving Messages
The following table shows you the commands for
sending a voice message from a badge to an email
address:
Action
Send a voice
email
message to a
user, group,
outside
buddy, or
address book
entry
Recommended
Voice Commands
(examples in italics)
Send an email
message to John
Smith.
Alternative Forms
Record an email
message for John
Smith.
Leave an email
message for John
Smith.
When you send a voice email message to a user, outside
buddy, or address book entry, the message is sent to the
address stored for that person on the Vocera server. If
you send the email to a group, the message is sent to all
members of the group.
Note: If you attempt to send a message to a user who
does not have an email address, the Genie notifies you
and cancels the message. If you attempt to send a
message to a group, and a group member does not have
an email address, the Genie notifies you and asks if you
want to send the message to the members who have
email addresses.
Basic Calling ··· 65
Sending and Receiving Messages
Listening to Messages
You can use the badge to listen to either voice or text
messages. When you play a voice message, you hear the
recorded voice of the person who sent it. When you play
a text message, Vocera uses text-to-speech generation to
speak the message for you.
Vocera uses the following default settings for message
playback:
• The order in which messages are played is the
opposite of the order in which they are received
(most recent message first).
The badge plays urgent messages before standard
messages, regardless of the order in which messages
are received.
• The date and time of the message are not
announced.
You can change these default settings in the
Announcements tab of the User Console. If you do not
have access to the User Console, your system
administrator can change these settings for you.
66 ··· Vocera User Guide
Sending and Receiving Messages
If you do not speak the modifying words “voice” and
“text” when you play or delete messages, the Genie
assumes you are working with voice messages. Use the
following commands to work with voice messages:
Action
Play new
(unplayed)
voice
messages
Recommended
Voice Commands
(examples in italics)
Alternative Forms
Play messages.
Play voice messages.
Play my messages.
Play messages from
John Smith.
Play voice messages
from John Smith.
Play my messages
from John Smith.
Play messages from
Marketing.
Play voice messages
from Marketing.
Play my messages
from Marketing.
Basic Calling ··· 67
Sending and Receiving Messages
Action
Play old
(previously
played) voice
messages
Recommended
Voice Commands
(examples in italics)
Alternative Forms
Play old messages.
Play old voice
messages.
Play my old
messages.
Play old messages
from John Smith.
Play old voice
messages from John
Smith.
Play my old messages
from John Smith.
Play old messages
from Marketing.
Play old voice
messages from
Marketing.
Play my old messages
from Marketing.
68 ··· Vocera User Guide
Sending and Receiving Messages
Action
Delete voice
messages
Recommended
Voice Commands
(examples in italics)
Alternative Forms
Delete all messages.
Delete all voice
messages.
Erase all messages.
Erase all voice
messages.
Delete all messages
from John Smith.
Delete all voice
messages from John
Smith.
Erase all messages
from John Smith.
Erase all voice
messages from John
Smith.
Basic Calling ··· 69
Sending and Receiving Messages
You must speak the modifying word “text” when you
issue commands to play or delete text messages. You can
use the following commands to work with any type of
text messages, regardless of whether they were sent
through the User Console or through email:
Action
Recommended
Voice Commands
(examples in italics)
Alternative Forms
Play new
(unplayed)
text messages
Play text messages.
Play my text
messages.
Play old
(previously
played) text
messages
Play old text
messages.
Play my old text
messages.
Delete text
messages
Delete all text
messages
Erase all text
messages.
70 ··· Vocera User Guide
Sending and Receiving Messages
You can also use the “from” modifier to play or delete
text messages sent from the User Console, as shown in
the following table:
Action
Recommended
Voice Commands
(examples in italics)
Alternative Forms
Play new
(unplayed)
text messages
sent through
the User
Console
Play text messages
from John Smith.
Play my text
messages from John
Smith.
Play old
(unplayed)
text messages
sent through
the User
Console
Play old text
messages from John
Smith.
Play my old text
messages from John
Smith.
Delete text
messages sent
through the
User Console
Delete all text
messages from John
Smith.
Erase all text
messages from John
Smith.
Basic Calling ··· 71
Sending and Receiving Messages
Commands You Can Use During Message Play
The following table shows the commands you can use
during message playback. In each case, you press the Call
button while the message is being played and say the
command. You can end message play altogether by
pressing the Hold/DND button, or by pressing the Call
button twice.
Recommended
Voice Commands
Alternative Forms
Delete the
message you
just played or
are in the
process of
playing
Delete.
Erase.
Save the
message you
just played or
are in the
process of
playing
Save.
Archive.
Play the next
message
Next.
Skip.
Replay the
current
message
Repeat.
Action
72 ··· Vocera User Guide
Sending and Receiving Messages
Recommended
Voice Commands
Alternative Forms
Get the time
the message
was received
Time stamp.
Time.
Get the date
the message
was received
Date stamp.
Date.
Cancel
message play
Cancel.
Goodbye.
Action
Reading Messages
You can read two kinds of text messages on your badge
display:
• Email messages. People inside and outside the
Vocera system can send these text messages to your
badge from their email programs. See Sending a
Text Message from an Email Program on
page 129.
• User Console messages. Users can send these text
messages from the Vocera User Console. See The
User Console on page 133.
Basic Calling ··· 73
Sending and Receiving Messages
To read text messages on the badge display:
1. Hold the badge so that the display screen is visible.
2. Press the Up button or the Select button once to see
the Messages icon:
3. Press the Select button to display a list of message
subjects, one subject per line. The newest messages
are listed first.
If the message was sent from an email account, the
subject line displays the first 12 or 13 characters of
the message.
4. Use the Up and Down buttons to scroll through the
list of messages until you see the message you want
to read.
5. Press the Select button to view the selected message.
The badge displays the body of the message, the
sender’s name or email address, and the date and
time the message was received by the Vocera server.
Use the Up and Down buttons to scroll through the
message, if necessary.
74 ··· Vocera User Guide
Sending and Receiving Messages
Note: There is a 115-character limit for all text
messages. The Vocera User Console prevents a
sender from creating messages longer than 115
characters, but there is no way to enforce this limit
for email messages. If a text message appears to be
incomplete, someone may have sent you an email
message longer than 115 characters.
6. When you finish reading the message, press the
Select button to see this menu of message options:
• PLAY uses text-to-speech generation to speak the
message for you.
• TO NEXT MSG skips to the next message in the list.
• DELETE MSG erases the message from the badge
memory and from the Vocera server.
• SAVE MSG saves the message and prevents it from
being automatically deleted. You are limited to 20
text messages at a time, and you can save up to 10
of these messages.
• BACK TO LIST returns to the list of text messages,
where you can select another message.
• EXIT MENU returns to the main screen.
Note: You can discontinue reading messages and return
to the main screen at any time by pressing and holding
the Select button until the badge beeps.
Basic Calling ··· 75
Setting Badge Properties
By default, the Messages section of your badge lists the
most recent text message first. If you do not change this
default, you can use the Select button to read the most
recent text message quickly.
To read the most recent text message quickly:
• Press the Select button three times.
Setting Badge Properties
A few voice commands let you set properties that control
the behavior of the badge. The system administrator sets
default values for these properties; you can change them
through the User Console or by using voice commands.
76 ··· Vocera User Guide
Setting Badge Properties
Using the Auto Answer Commands
The Auto Answer property lets you specify whether the
badge automatically answers incoming calls or whether it
asks if you can take a call before connecting it.
• If Auto Answer is turned on, the badge
automatically connects all incoming calls
immediately, without asking if you want to take
the call. If all calls need to be connected quickly,
you can enable this feature.
• If Auto Answer is turned off, the badge prompts
you by asking, “Can you take a call from Hans
Dressler?” before connecting an incoming call.
Use the following commands to control the Auto Answer
property:
Action
Recommended
Voice Commands
(Examples in Italics)
Connect
incoming calls
immediately
Turn auto answer on.
Ask before
connecting
incoming calls
Turn auto answer off.
Alternative Forms
Basic Calling ··· 77
Setting Badge Properties
Using the Announce through Speaker Commands
The Announce through Speaker property controls the
way the badge plays call and message announcements
when you are using a headset (or managed lanyard):
• If Announce through Speaker is turned on, the
badge automatically plays incoming call and message
announcements through its speaker when a headset
is plugged in. If you turn on this feature, only the
announcement plays through the speaker; the actual
call or message then plays through the headset.
• If Announce through Speaker is turned off, the
badge plays both the announcement as well as the
call or message through the headset.
When a headset is plugged into the badge, all audio
plays through the headset by default. Consequently, if
you don’t wear your headset all the time, you may not
hear an incoming announcement, and you may not
know that someone is trying to contact you.
78 ··· Vocera User Guide
Setting Badge Properties
If you turn on Announce through Speaker, you can leave
your headset plugged in, and simply put it on to
communicate after you hear the announcement. If
Announce through Speaker is turned on and you are
wearing your headset when a call comes in, you may not
hear the announcement in a noisy environment (because
it plays through the speaker); however, you will still hear
the call or message through the headset.
Note: When your headset is not plugged in, all calls,
messages, and announcements play through the speaker,
as usual, regardless of the Announce through Speaker
setting.
Basic Calling ··· 79
Setting Badge Properties
Use the following commands to control the Announce
through Speaker property:
Action
Recommended
Voice Commands
(Examples in Italics)
Play
announcements
through badge
speaker when
headset
plugged in
Turn announce
through speaker on.
Play
announcements
through
headset when
headset
plugged in
Turn announce
through speaker off.
Alternative Forms
You can adjust the volume for a headset independently
of the volume for the badge speaker. See Volume
Adjustment on page 30.
80 ··· Vocera User Guide
Advanced Commands
Some commands require special badge permissions or
are a little more complex than the commands described
in Basic Calling on page 37. This chapter describes these
commands.
The commands are grouped by category. When a
command requires special permission, it is marked by an
asterisk (*) in the description. Your system administrator
enables or disables permissions for each user. If you do
not have permission to use a command that requires
one, the Genie will tell you.
Calling Telephone Numbers
If the Vocera Telephony Solution Software is installed on
your system, you can ask the Genie to call telephone
numbers. Separate permissions are required to make calls
to in-house extensions, local numbers, and long-distance
numbers.
Advanced Commands ··· 81
Calling Telephone Numbers
The following commands are available:
Action
Recommended
Voice Commands
(Examples in Italics)
Call an
extension *
Dial extension 5120.
Transfer a call to
a desk
extension *
Transfer to extension
5120.
Call a local or
long distance
telephone
number *
Dial an outside
number.
Alternative
Forms
Call an outside
number.
Note: In Version 3.0 and later, you cannot use “Get me
an outside line” as an alternate form of “Dial an outside
number”. This alternate command has been removed
because it interferes with the “Get me John Smith”
command.
Use the same command to make local and long distance
calls. When the Genie prompts you for the number, say
both the area code and the phone number, even when
calling a local number. If the area code you say matches
the local area code or toll-free area codes set up by your
system administrator, the call will be considered local.
82 ··· Vocera User Guide
Calling an Address Book Entry or Buddy
You cannot place an international call by speaking a
series of digits. However, you can specify an international
number for a buddy or an address book entry, then use
the corresponding name in a voice command. For
example, if you specify an international phone number
for an address book entry named German Office, you
could place a call by saying, “Call German Office.”
The Genie understands numbers, including variations of
a number. For example, “Dial extension four one zero
zero,” “Dial extension four one oh oh,” or “Dial
extension forty one hundred” are all recognized as
commands to dial 4100. The Genie also recognizes
“double”, “triple”, “treble”, and “naught”. The Genie
does not recognize commands to dial letters (for
example, 1-800-VOC-ERA1).
Calling an Address Book Entry or Buddy
The Vocera system provides an address book for the
names and phone numbers of people who are not badge
users. Your system administrator sets up and maintains
this address book, but all users can access the names of
people and places it contains from their badges.
For example, if badge users frequently need to contact
local businesses, your Vocera administrator can enter the
business names and phone numbers in the address book.
Advanced Commands ··· 83
Calling an Address Book Entry or Buddy
Then, getting a price quotation from Northwestern
Hardware can be as simple as using the badge to say
“Call Northwestern.”
If you have access to the User Console, you can also set
up a private address book of Outside Buddies. Your
buddy list contains the names, nicknames, and contact
information for friends who are not badge wearers. For
example, if you set up My Mom as an outside buddy,
you can say, “Call My Mom” to dial her phone number.
See the Vocera User Console Guide for complete
information about setting up buddies.
Vocera requires you to have separate permissions to call
toll and toll-free phone numbers. You need one or both
of these permissions to contact names in your private
address book. You do not need any special permissions
to contact a person or place in the system address book.
In addition to the Call command, you can use address
book entries and buddies in the following voice
commands:
• Conference. See Placing a Three-Way Conference
Call on page 101.
• Invite. See Placing a Three-Way Conference Call
on page 101.
• Send Voice Email. See Sending a Voice Email on
page 64.
84 ··· Vocera User Guide
Sending and Receiving Numeric Pages
• Forward. See Forwarding Your Calls on page 99.
• Learn. See Training the Genie on page 49.
• Send a page. See Sending and Receiving Numeric
Pages on page 85.
• Unlearn. See Training the Genie on page 49.
Action
Recommended
Voice Commands
(examples in italics)
Alternative Forms
Call an
address book
entry *
Call Poison Control.
Find Poison Control.
Get me Poison
Control.
Contact Poison
Control.
Call an
outside
buddy *
Call My Mom.
Find My Mom.
Get me My Mom.
Contact My Mom.
Sending and Receiving Numeric Pages
If the Vocera Telephony Solution Software is installed on
your system, you can use a voice command to send a
numeric page. Vocera sends the recipient’s pager a callback number that allows that person to return a call
directly to your badge.
Advanced Commands ··· 85
Sending and Receiving Numeric Pages
You can send a page to anyone in the Vocera system by
using his or her name. For example, if Dr. Randolph is a
badge user, buddy, or person in the address book, you
can speak the command “Page Dr. Randolph” to send a
numeric page.
Additional voice commands let you use the badge to
send a numeric page to any arbitrary number. If you dial
full 7- or 10-digit numbers to send a page in your
environment, issue the command, “Page an outside
number.” When the Genie prompts you for the number
of the pager, say the area code and the phone number,
even when calling a local number. If the area code
matches your local area code or a toll-free area code set
up by your system administrator, the call will be
considered local.
Some environments provide a paging service that allows
employees to send internal pages using only a few digits,
similar to the way they call internal extensions. Vocera
lets you send pages to these numbers directly. For
example, to send a page to the internal number 3964,
you speak the command “Page number 3964”.
86 ··· Vocera User Guide
Sending and Receiving Numeric Pages
The Genie understands common variations of numbers.
For example, “four one zero zero,” “four one oh oh,”
and “forty one hundred” are all recognized as acceptable
variations of 4100. The Genie does not recognize
commands to dial letters (for example,
1-800-VOC-ERA1).
The following table summarizes the voice commands you
use to send a numeric page:
Action
Recommended
Voice Commands
(Examples in Italics)
Send a page to
a person in the
Vocera system
Page Tom Mailer.
Send a page to
an outside
number
Page an outside
number.
Send a page to
an internal
number
Page number 3964.
Alternative Forms
Send a page to
Tom Mailer.
When you send someone a page, Vocera dials the pager
number, pauses briefly, and then passes the pager the
telephone number of the Vocera system as well as your
desk extension. The pager displays the Vocera system
number and the desk extension.
Advanced Commands ··· 87
Sending and Receiving Numeric Pages
The person who is paged returns the call by dialing the
Vocera system number, and then entering your desk
extension at the system’s Genie prompt. Vocera then
automatically connects the return call directly to your
badge, not to your desk extension.
Note: In an environment where you do not have a desk
extension, such as a hospital or retail store, the Vocera
administrator assigns you an arbitrary extension to
enable the callback feature. You do not have to learn this
number or use it in any way; it is for internal purposes
only.
Vocera requires you to have separate permissions to call
toll and toll-free phone numbers. You need one or both
of these permissions to send a page to names in your
buddy list. You do not need any special permissions to
page a badge user or a person in the system address
book.
88 ··· Vocera User Guide
Sending and Receiving Numeric Pages
You also need permission to have a pager number. If you
have a pager number, use the following voice commands
to specify whether you want badge users to be able to
send you pages:
Action
Recommended
Voice Commands
(Examples in Italics)
Allow badge
users to send
you numeric
pages *
Enable pages.
Stop receiving
numeric pages
from badge
users *
Disable pages.
Alternative Forms
In addition to using the voice commands to send pages,
the Genie may ask if you want to send a page to
someone who is unavailable. For example, when you call
a user who is not on the system, and that person has a
pager number, the Genie asks you if you want to send
that person a page. If you say no, the Genie then asks if
you want to leave a message.
Advanced Commands ··· 89
Redialing Phone Numbers
Redialing Phone Numbers
Your badge can redial the last phone number it called as
a result of any of the following actions:
• Calling an extension or outside phone number
• Transferring a badge call to an extension
• Sending a numeric page
Use the following voice command to redial a phone
number:
Action
Redial the last
phone number
you called
Recommended
Voice Commands
(Examples in Italics)
Alternative Forms
Redial number.
Redialing can save you time when you have to call the
same number successively. For example, the first time you
call a long distance number you must issue the command
“Dial an outside number”, then state the full telephone
number that you want to call. If you want to call that
same number again, and you have not made other
phone calls since then, you can simply issue the
command, “Redial number”.
90 ··· Vocera User Guide
Using Instant Conferences
Using Instant Conferences
In some situations, even the short amount of time
required to place a call with the badge is too long to
wait. For example, employees in a retail store may have a
goal of just a few seconds to respond to a customer’s
query. Similarly, some hospital employees may have an
ongoing need for extremely urgent communication.
Using the conference feature gives your badge the pushto-talk quickness and convenience of a walkie-talkie,
while retaining all the flexibility and power of the Vocera
system. In Vocera, a conference is not a place for idle
conversation—it is a special badge state that lets you
speak with other users instantly.
Joining and Leaving a Conference
The Join command places you in a conference. Once you
are there, you simply press and hold the Call button to
speak to everyone else in the conference—you don’t
have to wait for call setup, speech recognition, or Genie
interactions. Everyone in a conference can hear you,
anyone in a conference can reply as soon as you release
the Call button, and everyone hears the reply
immediately.
Advanced Commands ··· 91
Using Instant Conferences
Every group has a conference associated with it. For
example, if your site has set up groups called Managers
and Cashiers, you automatically have access to
conferences with those names. You do not need to be a
group member to use its conference; however, your
system administrator does need to grant you the
Conference permission.
To join or leave a conference, use the Join or Leave
commands with the name of the conference; for
example:
“Join the conference for Managers”
“Leave the conference for Cashiers”
The Genie speaks a confirmation when you join or leave
a conference. In addition, the Genie announces how
many other users are in the conference when you join.
You cannot be in more than one conference at the same
time. If you use the Join command when you are already
in a conference, Vocera automatically takes you out of
the first conference and places you in the second one.
92 ··· Vocera User Guide
Using Instant Conferences
Using the Badge in a Conference
While you are in a conference, you still have access to
every other badge function. That is, you can place and
receive calls, send and listen to messages, and perform
every other task you are accustomed to using the badge
for.
If you are in a conference, you can press the Call button
to hear the Genie prompt, then issue a command like
you usually do. If you press and hold the Call button,
however, you initiate a conversation with everyone in the
conference.
Summoning the Genie takes precedence over a
conversation in a conference. That is, you can interrupt
an active conversation in a conference by pressing the
Call button to issue a command. Similarly, any incoming
calls are also routed to your badge, interrupting an active
conference.
The Do Not Disturb state is also effective in a conference.
If your badge is in Do Not Disturb mode, you are not
interrupted when someone begins a conversation in a
conference. However, you cannot use the Hold/DND
button to cancel an active conference. Only pressing the
Call button to summon the Genie can cancel an active
conference.
Advanced Commands ··· 93
Using Instant Conferences
Call blocking is not effective in a conference. If you are
blocking calls from someone who is in a conference with
you, you will still hear that person during a conference,
although your badge continues to block that person’s
direct calls.
Because waiting in a conference does not consume
additional power—and you have access to all other
Vocera commands—you can stay in a conference as long
as you want. In many situations, you may want to be in a
conference the entire time you are using your badge.
Summary of Conference Commands
Use the following commands to communicate in a
conference:
Action
Recommended Voice Commands
(examples in italics)
Join a conference *
Join conference for Intensive Care.
Leave a conference *
Leave conference for Intensive Care.
94 ··· Vocera User Guide
Using Instant Conferences
Action
Recommended Voice Commands
(examples in italics)
Start conferencing or
reply (when you are in
a conference)
1. Press and hold the Call button.
• If it is OK to talk, you hear a
chime.
• If somebody else in the
conference has already started
to speak, you hear a warning
sound.
2. Begin speaking.
Everyone in the conference hears
you immediately.
3. When finished, release the Call
button.
Everyone in the conference hears
a chime, letting them know they
can now reply.
Find out what
conference you are in
What conference am I in?
Find out who is in
your conference
Who is in my conference?
Find out who is in any
conference
Who is in the conference for Intensive
Care?
Advanced Commands ··· 95
Broadcasting to a Group
Broadcasting to a Group
The broadcast feature lets you quickly make an
announcement to an entire group. Broadcasting is
different than calling a group:
• Broadcasting simultaneously contacts everyone in a
group who is online and available. A broadcast is not
recorded for members who are offline or unavailable.
• Calling a group connects you to the first available
member in a group.
The person who initiates a broadcast ends it by pressing
the Call button again; recipients hear a chime, indicating
that the broadcast is over. Recipients of a broadcast have
a chance to reply to everyone in the group before the
broadcast ends. To reply to a broadcast, press and hold
the Call button before the broadcast ends.
96 ··· Vocera User Guide
Broadcasting to a Group
The following table summarizes the commands you use
to communicate in a broadcast:
Action
Recommended Voice Commands
(examples in italics)
Initiate a
broadcast to a
group
Broadcast to Tech Support.
Reply to
everyone
1. Press and hold the Call button before the
broadcast ends.
• If it is OK to talk, you hear a chime.
• If somebody else has already started to
reply, you hear a warning sound.
2. Begin speaking.
Everyone in the broadcast group hears you
immediately.
3. When finished, release the Call button.
Everyone in the broadcast group hears a
chime, letting them know they can now
reply.
You cannot initiate a broadcast to a group that is already
receiving one. The Genie prevents you from starting the
second broadcast, but it allows you to join the broadcast
in progress (if you are a member of that group), or it tells
you to try later (if you are not a member of that group).
An urgent broadcast to a group that is already receiving a
broadcast will always break in.
Advanced Commands ··· 97
Broadcasting to a Group
If you are already listening to one broadcast when
someone attempts to include you in another broadcast,
you receive the call waiting tone. Similarly, you receive
the call waiting tone when someone calls you while you
are receiving a broadcast. See Call Waiting on page 56.
Summoning Help in an Emergency
If your system administrator sets up a Panic group, you
can quickly summon help by clicking the Call button
twice. Using this feature initiates an urgent broadcast to
the special group called Panic.
You don’t have to remember the name of the group, and
you don’t have to speak any commands—just click the
Call button twice, then start talking when you hear the
chime. Everyone in the Panic group hears you
immediately. Unlike other broadcast commands, this
feature does not require any special permissions.
Like an ordinary broadcast, you can press the call button
to end the Panic broadcast, and other users can reply to
everyone by pressing and holding the Call button before
the Panic broadcast ends.
Note: Because this feature initiates an urgent broadcast,
it interrupts any other calls or broadcasts that are in
progress. See Issuing Urgent Commands on page 105.
98 ··· Vocera User Guide
Forwarding Your Calls
Forwarding Your Calls
When you cannot answer a call for any reason, or when
you block all calls or put your badge in Do Not Disturb
mode, your caller is usually prompted to leave a message.
As an alternative, you can also instruct the Genie to
forward your calls to another user, to a group, or if
telephony integration is installed on your system, to a
phone number.
When you tell the Genie to forward your calls, you will be
prompted to choose the conditions under which calls are
forwarded. The choices are:
• All — Your badge does not play a ring tone when
you a receive a call, and every call is forwarded to the
user or group you specified.
• Unanswered — Your badge will still receive calls.
Only the badge calls that you do not answer will be
forwarded according to your instructions.
• Offline — Calls are forwarded when you are logged
out or when your badge is out of range of the
wireless network.
Advanced Commands ··· 99
Forwarding Your Calls
The following table summarizes the commands for
forwarding your calls:
Action
Recommended
Voice Commands
(Examples in Italics)
Alternative Forms
Forward calls
to a phone
number in
your profile *
Forward my calls to
my desk phone.
Forward my calls to
my cell phone.
Forward my calls to
my home phone.
Forward my calls to
my company voice
mail.
Forward calls to my
desk phone.
Forward calls to my
mobile phone.
Forward calls to my
home phone.
Forward calls to my
voice mail.
Forward to an
internal
extension *
Forward my calls to
extension 3425.
Forward to extension
3425.
Forward to an
outside
number *
Forward my calls to
an outside number.
Forward my calls to
another number
Forward to an
outside number.
Forward to another
number.
Forward to
another user
or to a
group *
Forward my calls to
John Smith.
Forward my calls to
Sales.
Forward calls to John
Smith.
Forward calls to
Sales.
Stop calls
from
forwarding *
Stop forwarding.
Stop forwarding
calls.
100 ··· Vocera User Guide
Placing a Three-Way Conference Call
Note: Your system administrator must grant you
permission to forward calls. If you attempt to issue these
commands without the proper permissions, the Genie
will remind you.
Placing a Three-Way Conference Call
You can use your badge to set up a three-way
conference call with two other badge users (three parties
total, including yourself).
To begin a three-way conference call, you use the
Conference voice command, and then say the names of
the other badge users whom you want to participate in
the call. For example, “Conference James Madison and
Mary Lamb.”
You can also change any two-party call into a three-way
conference call by adding another party. You can do this
in either an unsupervised or supervised way. The
following sections describe each method.
Unsupervised Conferencing
You can add another party to an existing call without
speaking to him or her first.
Advanced Commands ··· 101
Placing a Three-Way Conference Call
To add a third person to a call:
1. While on a 2-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your current call is
on hold, and then press the Call button.
3. Say Invite New Person’s First and Last Names. (For
example: “Invite George Washington.”) If the person
you want to add answers, all parties are then
connected in a three-way conference call
automatically.
Supervised Conferencing
You can speak to a new person before adding him or her
to a three-way conference call or, as an alternative, you
can switch between the new person and a call in
progress.
To talk with a third person:
1. While on a 2-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your first call is on
hold, and then press the Call button.
3. Say Call New Party’s First and Last Names.
4. When you finish speaking to the new party, press the
Hold/DND button.
The Genie asks if you want to conference the parties.
102 ··· Vocera User Guide
Placing a Three-Way Conference Call
5. Answer in either of the following ways:
• Say “Yes” to create a three-way conference call
between you and the other two parties.
• Say “No” to place the new party on hold while you
speak with the original caller.
6. If you placed one call on hold, you can optionally
press the Hold/DND button at any time to switch
between the original caller and the new party.
Each time, the Genie asks if you want that party to
join your existing call.
7. To end a call, press the Call button.
Either of the following situations occur:
• If the calls are conferenced together, your badge
hangs up and the other two parties may continue
to talk or hang up also.
• If one call is on hold, the party you were speaking
with is disconnected and your badge returns to the
other call.
Advanced Commands ··· 103
Placing a Three-Way Conference Call
The following table summarizes your conference call
options.
Action
Recommended Voice Commands
(examples in italics)
Initiate a
conference call
Conference James Madison and Mary Lamb.
Add another
party to a call
(unsupervised
method)
1. Press the Hold/DND button to put your call
on hold.
2. Press the Call button to summon the
Genie and say: Invite Robin Hood.
Add another
party to a call
(supervised
method)
1. Press the Hold/DND button to put your call
on hold.
2. Press the Call button to summon the
Genie and say: Call Robin Hood. Your
badge connects to the new party.
3. After speaking with the new party, press
the Hold/DND button. When the Genie
asks if you want to conference the parties,
do either or the following:
• Answer “Yes” to create a three-way
conference call between you and the
other two parties.
• Answer “No” to place the new party
on hold while you speak with the
original caller.
Switch
between an
active call and
a call on hold
Press the Hold/DND button.
104 ··· Vocera User Guide
Issuing Urgent Commands
Action
End a
conversation
and return to
the other party
Recommended Voice Commands
(examples in italics)
Press the Call button while talking to the
person you want to disconnect.
Issuing Urgent Commands
If the system administrator has granted you the required
permission on the Vocera server, you can issue an Urgent
command that automatically breaks through to all
recipients, regardless of what they are doing at the time.
You can make any of the following commands urgent:
• Call
• Broadcast
• Conference
• Invite
Advanced Commands ··· 105
Issuing Urgent Commands
Urgent commands are powerful—they break through to
recipients even if they are in Do Not Disturb mode, are
blocking calls, or in the middle of another call or threeway conference. The badge announces an urgent call or
broadcast with a special ring tone, and it is automatically
answered, even if the recipient has auto-answering
turned off. See Using the Auto Answer Commands
on page 77.
Note: Do not confuse an urgent voice message with
urgent calls, broadcasts, three-way conferences, and
invitations. An urgent voice message is played back
before other messages, but it does not interrupt a
recipient. See Sending a Voice Message on page 62.
106 ··· Vocera User Guide
Issuing Urgent Commands
The following table shows you how to issue urgent
commands.
Action
Recommended
Voice Commands
(examples in italics)
Place an
urgent call *
Urgently call Yukio
Nakamura.
Urgent call to Yukio
Nakamura.
Urgent call Yukio
Nakamura.
Issue an
urgent
broadcast *
Urgently broadcast
to Managers.
Urgent broadcast to
Managers.
Initiate an
urgent threeway
conference
call *
Urgently conference
James Madison and
Mary Lamb.
Urgent conference
James Madison and
Mary Lamb.
Urgently add
another party
to a call *
Press the Hold/DND
button to put your
call on hold. Press
the Call button to
summon the Genie
and say either of the
following:
• Urgently invite
Robin Hood.
• Urgently call
Robin Hood.
Urgent invite Robin
Hood.
Urgent call Robin
Hood.
Alternative Forms
Advanced Commands ··· 107
Joining or Leaving a Group
Joining or Leaving a Group
If the system administrator has granted you the required
permission on the Vocera server, you can use voice
commands to add yourself to or remove yourself from a
group.
Note: Group managers also have the ability to add
members to a group and remove them. See Commands
for Group Managers on page 125.
Use the following voice commands to add yourself to or
remove yourself from a group:
Description
Recommended
Voice Commands
(examples in italics)
Add yourself
to a group *
Add me to Technical
Support.
Remove
yourself from
a group *
Remove me from
Technical Support.
108 ··· Vocera User Guide
Alternative Forms
Locating a Badge User or Group Member
You can also find out whether you or other badge users
are members of groups by asking the Genie:
Description
Recommended
Voice Commands
(examples in italics)
Find the
groups to
which you
belong
What groups am I in?
Find out who
is in a
particular
group
Who is in Technical
Support?
Alternative Forms
What groups do I
belong to?
What groups am I a
member of?
Locating a Badge User or Group Member
To find a user or group member in your location or in
neighboring locations, press the Call button and tell the
Genie to “Locate nearest User” or “Locate nearest
member of Group name.”
Advanced Commands ··· 109
Locating a Badge User or Group Member
Important: The voice command Find (“Find John
Smith” for example) will call the user or group.
Action
Recommended Voice Commands
(examples in italics)
Locate another
user or group
member *
Where is John Smith?
Locate John Smith?
Locate nearest member of Tech Support?
Locate closest member of Tech Support?
Find out your
current
location *
Where am I?
Find out the
current
location of
another user *
Where is John Smith?
Find a group
member near
a certain
location *
Locate a member of Tech Support near The
Cafeteria.
110 ··· Vocera User Guide
Recording Your Voiceprint
Recording Your Voiceprint
A voiceprint allows the system to authenticate you when
you log in. A voiceprint is similar to a fingerprint—it
distinguishes you from other people. If you have
recorded your voiceprint, you will be challenged to
repeat some digits when you log in. The system
compares your voice with your recorded voiceprint and
denies the login if there is a mismatch.
Voiceprint authentication is active only if it has been
enabled by your system administrator. Your system
administrator needs to provide separate permissions for
you to record and erase your voiceprint. Normally, only
your system administrator will have permission to erase
the voiceprint of another user.
Until your voiceprint has been recorded, other users will
be able to log in under your name. Your system
administrator may have configured the system to prompt
you to record your voiceprint the first time you log in.
Advanced Commands ··· 111
Recording Your Voiceprint
To allow the system to authenticate you when you log in,
use the following commands to record or erase your
voiceprint.
Action
Recommended
Voice Commands
Record or
erase
voiceprint *
Record my
voiceprint.
Erase my voiceprint.
Alternative Forms
Make sure you record your voiceprint in a quiet place and
speak in a normal voice.
Important: After you have recorded your voiceprint, you
should test it several times by logging in and out. If you
have trouble logging in, you should erase your voiceprint
or ask your system administrator to erase it so you can
log in and re-record it. The system automatically refines
your voiceprint over time; the more times you log in
successfully, the easier it is for the system to recognize
your voice the next time.
112 ··· Vocera User Guide
Blocking and Accepting Calls
Blocking and Accepting Calls
You can use the following voice commands to block or
accept calls. Some of these commands offer more
flexibility than the comprehensive blocking provided by
the Hold/DND button.
Recommended
Voice Commands
(examples in italics)
Alternative Forms
Block calls *
Block all calls.
Block all calls from
John Smith.
Block all calls except
from John Smith.
Hold all calls.
Hold all calls from
John Smith.
Hold all calls except
from John Smith.
Accept calls *
Accept all calls.
Accept all calls from
John Smith.
Accept all calls
except from John
Smith.
Take all calls.
Take all calls from
John Smith.
Take all calls except
from John Smith.
Find out who
is currently
blocked from
calling your
badge *
Who is blocked?
Whose calls are
blocked?
Action
Advanced Commands ··· 113
Blocking and Accepting Calls
When you activate call blocking, some calls may still be
put through. VIP buddies or a person with VIP status can
optionally break through, and an urgent call or urgent
broadcast is always connected.
If you are blocking calls, the Genie tells VIP buddies and
callers who have VIP Status that you are not accepting
calls right now, and asks them “Do you want me to
break through?” If they confirm, the Genie calls your
badge and asks if you want to take the call. (VIP Status is
a permission granted by the system administrator.)
Urgent calls and broadcasts always break through—you
do not get the opportunity to reject them. The system
administrator must grant a user permission to make
urgent calls and broadcasts.
Note: You must have a special permission to issue block
and accept call commands.
114 ··· Vocera User Guide
Getting Other Information
Getting Other Information
You can use any of the following commands to get
various kinds of information:
Recommended
Voice Commands
(examples in
italics)
Alternative
Forms
Find out who called
or left a message
while you were
unavailable (if you
have Missed Call
Notification turned
off)
Who called?
Who called me?
Find out who is
logged in to the
badge
Who am I logged
in as?
Who am I?
Find out the current
time and date
What time is it?
Action
Advanced Commands ··· 115
Getting Other Information
116 ··· Vocera User Guide
Communicating with Multiple Sites
In Vocera, a site is a specific physical location where users
communicate with badges. If your organization has
multiple sites connected to the same Vocera server, you
can use your badge to communicate with users at any
site in your organization.
Note: This chapter is relevant only if your installation
supports multiple sites. See your Vocera administrator to
find out if your installation supports multiple sites.
About Sites
If your installation supports multiple sites, you can
communicate with other users, groups, and address
book entries at your local site as well as at any other site.
When you roam from site to site, the Vocera server
knows which site you are visiting and can direct calls to
your badge there.
Communicating with Multiple Sites ··· 117
Types of Sites
Groups, locations, and address book entries at different
sites can have the same name. For example, each site can
have its own “Code Blue” group, its own “Cafeteria”
location, and its own “The Local Pharmacy” address
book entry.
Each site in your organization has a unique name. For
example, you may have site names such as New York,
Philadelphia, and Washington, or even site names such
as Third Street or North Wing.
Types of Sites
Vocera distinguishes among different sites based on
where you typically work and where you are visiting:
• Your home site is the physical site where you typically
work.
Other users, groups, and address book entries also
have a home site.
• Your current site is the physical site you are currently
visiting.
Because you and other users can roam among sites,
you also have a current site. In most situations, your
current site and home site are identical. Your current
site changes only when you are on the network at
another physical site.
118 ··· Vocera User Guide
Using Sites in Voice Commands
In some situations, your organization may have a
“global” site that does not represent any physical
location. Your administrator can assign users, groups,
and address book entries to the global site if they are not
associated with a specific physical site.
Using Sites in Voice Commands
In most situations, you do not have to refer to site names
in voice commands. To call a user who is at your current
site, or to call a user, group, or address book entry whose
home site is the same as your current site, simply use
normal voice commands—Vocera will find the person for
you.
For example, if you want to call Tech Support at your
current site, simply say “Call Tech Support”. If you are
visiting Chicago, and you want to call Remington Peters,
whose home site is Chicago, just say “Call Remington
Peters”. Vocera will find Remington even if he is visiting
another site.
Communicating with Multiple Sites ··· 119
Using Sites in Voice Commands
You can also use normal voice commands to call a user,
group, or address book entry at the global site, if your
installation has one. However, if the party you’re calling
happens to have the same name as a user, group, or
address book entry at your local site, Vocera
automatically connects you to the local party. In this
situation, you need to refer to the site name in the
command.
To call users, groups, or address book entries at any
arbitrary site, you can explicitly specify the name of either
their home site or current site in a voice command.
Explicitly specifying the site name always works, no
matter where you or the party you are calling happen to
be located, assuming you have permission to call users at
remote sites.
120 ··· Vocera User Guide
Using Sites in Voice Commands
Here are some examples of using sites in the “Call” voice
command:
Action
Recommended Commands
(Italics indicate an example)
Calling a user at your
current site
Call April Buckley.
Calling a user whose
home site is the same as
your current site
Call April Buckley.
Calling a user at a
remote site or any
arbitrary site *
Call April Buckley in Santa Cruz.
Call April Buckley at Santa Cruz.
Call April Buckley from Santa Cruz.
The above commands work the same for users, groups,
and address book entries. For example, to call Tech
Support at your local site, say “Call Tech Support”; to call
Tech Support at a remote site, say “Call Tech Support in
Los Angeles”.
In these commands, notice that you can interchangeably
use “in”, “at”, or “from” to identify a site. That is,
Vocera does not distinguish between “Call April Buckley
at Santa Cruz” and “Call April Buckley from Santa Cruz”.
Communicating with Multiple Sites ··· 121
Using Sites in Voice Commands
You can use site names to refer to a user, group, or
address book entry in any voice command. For example,
you can say “Send a message to Sammie Miller in
Tampa” or “Broadcast to Managers in Atlanta”.
Using Department Names with Sites
If your system administrator sets up departments, they
are a convenient way to contact other users on the
Vocera system. See Calling with Department Names
on page 46.
If necessary, you can use department names with site
names in any voice command. When you speak the
command, state the user name, department name, and
site name, in that order.
122 ··· Vocera User Guide
Logging In at a Site you are Visiting
Here are some examples of using department names
with sites in the “Call” command:
Action
Recommended Commands
(Italics indicate an example)
Call a user with a
department at your
current site
Call April Buckley in Hardware.
Call a user with a
department at any
arbitrary site *
Call April Buckley in Hardware in
Santa Cruz.
Call April Buckley in Hardware at
Santa Cruz.
Call April Buckley in Hardware from
Santa Cruz.
Logging In at a Site you are Visiting
If you don’t log out when you leave a site, and you bring
your logged-in badge to a new site, you won’t need to
log in again. Vocera identifies you as soon as you connect
to the local network.
Communicating with Multiple Sites ··· 123
Logging In at a Site you are Visiting
If you log out or get a new badge at a site you are
visiting, you need to log in when you connect to the local
network. In this situation, you must specify your home
site along with your name when you log in.
Action
Logging in at a site you
are visiting
Recommended Commands
(Italics indicate an example)
1. Press the Call button, then wait
to hear the log in prompt.
2. Speak your name and site as
follows to log in:
April Buckley from Santa Cruz.
You don’t need to specify your site name when you log in
at your home site—only at a remote site.
124 ··· Vocera User Guide
Commands for Group Managers
Groups provide a way for internal or external callers to
communicate with badge users based on their roles
within an organization.
For example, groups let you call someone who fits a
specific role (“Call a sales person”), belongs to a certain
department (“Call Accounts Receivable”), or has some
other skill or authority that the caller requires (“Call a
manager”).
Groups also provide a way to broadcast to a specific set
of users at the same time (“All cashiers to the front,
please”) or to leave messages for many users at once
(“Send a message to Nurses Assistants”).
Some groups have management capabilities for other
groups. For example, the members of the Charge Nurse
group may manage the Code Blue group in a hospital, or
members of the Head Cashier group may manage the
Cashier group in a retail store.
Commands for Group Managers ··· 125
Group Manager Capabilities
Group Manager Capabilities
If you are a member of a group with management
capabilities, you can:
• Add members to the managed group
• Remove members from the managed group
• Change the scheduling options of the managed
group
• Change the forwarding options of the managed
group
• Specify a group whose members can add themselves
to the managed group
If you have group management capabilities, you can use
voice commands to add users to the managed group,
remove users from the managed group, and record name
prompts for the group. The rest of this chapter discusses
these voice commands.
You use the User Console to perform all other
management tasks. See the Vocera User Console Guide
for more information.
Members of a group with management capabilities do
not have administration permission. Only a system
administrator can create a group, delete it, or assign
permissions to it.
126 ··· Vocera User Guide
Adding and Removing Group Members
Adding and Removing Group Members
As a group manager, you are responsible for maintaining
the membership in the group. You can add members to
the group and remove them from the group with voice
commands.
If the Vocera administrator allows it, badge users can also
add themselves to a group. See Joining or Leaving a
Group on page 108.
The following table shows the commands for adding and
removing group members:
Description
Recommended
Voice Commands
(examples in italics)
Add another
user to a group
Add May Hu to
Technical Support.
Add yourself to
a group
Add me to Technical
Support.
Remove a user
from a group
Remove May Hu
from Technical
Support.
Remove
yourself from a
group
Remove me from
Technical Support.
Alternative Forms
Commands for Group Managers ··· 127
Recording Name Prompts for a Group
Recording Name Prompts for a Group
When prompting users who want to call or leave a
message for a group, or when confirming these
commands, the Genie will say either the group name, or
a variation of the group member name, depending on
the situation. In the absence of recorded names, the
Genie will use text-to-speech generation to say the
appropriate name. To ensure more natural-sounding
prompts, you can record group names that will be
substituted for the synthesized speech.
To record group names, press the Call button, wait for
the Genie to answer, and then tell the Genie, “Record
names for (group name).” The Genie will then walk you
through the steps to record the group name and the
variations of the group member name.
Action
Record name
prompts for a
group
Recommended
Commands
(Italics indicate an
example)
Record name for
Technical Support.
128 ··· Vocera User Guide
Alternative Forms
Record name
prompts for Technical
Support.
Sending Text Messages to the Badge
You can send text messages from your email account or
the User Console to a user or a group. When you send a
message to a group, all members of the group receive
the message. Recipients can read these short messages
on their badge displays.
The following sections describe how to send text
messages to a badge. You cannot use the badge to send
text messages; however, the badge can receive text
messages. See Listening to Messages on page 66 and
Reading Messages on page 73 for a description of
using the badge to play or read text messages.
Sending a Text Message from an Email
Program
Before you can send email to badges, you need to get
the following information from your system
administrator:
• The email address that is dedicated to the Vocera
system. All email messages to Vocera badge users
must be addressed to this email account.
Sending Text Messages to the Badge ··· 129
Sending a Text Message from an Email Program
• The user ID of the user to whom you want to send
the email (this is often the person’s first initial
followed by the last name) or the name of the group.
The user ID or group name must be the only text in
the subject line of the email.
You must send the email message as plain text—make
sure the email message is not in HTML or RTF format.
To send a text message from an email account:
1. In your email program, start a new message.
2. In the To: field, enter the email address of the Vocera
system.
3. In the Subject: field, enter the user ID of the person
or group you want to receive your message.
4. In the message area, type your message. Be brief,
because the message will be limited to the first 115
characters, or about 20 words. Additional characters
will not be displayed.
Note: When the recipient views the list of text
messages, the entry for an email will show the first
thirteen characters of the message.
5. Send the email message in the usual way.
130 ··· Vocera User Guide
Sending a Text Message from the User Console
The Vocera server logs in to the Vocera system email
account at regular intervals (usually every 30 seconds),
downloads all the email in the mailbox, and distributes
each message to the user or group whose user ID or
group name appears on the subject line of the message.
Sending a Text Message from the User
Console
The User Console is a Vocera utility that runs in a web
browser; it is available to all Vocera users. See The User
Console on page 133 for a brief summary of the User
Console, or see the Vocera User Console Guide for a
complete description of its features.
You can send messages from the User Console to a user
or to a group. If you send the message to a group, all
members of the group receive the message. Recipients
can read these short messages on their badge displays.
To send a text message from the User Console:
1. Launch the User Console as described in The User
Console on page 133.
Sending Text Messages to the Badge ··· 131
Sending a Text Message from the User Console
2. Click the Send Text tab on the navigation bar.
The Send Text page appears.
3. Click the Select Recipient button.
The Select User or Group dialog box appears, letting
you specify the recipients of the message.
4. Choose the users and groups to whom you want to
send the message, then click Finish.
5. Enter up to 11 characters of text in the Subject field.
6. Enter up to 115 characters of text in the Message
field.
7. Click Send.
132 ··· Vocera User Guide
The User Console
The User Console is a browser-based application that you
can use to customize your personal information and
some of the settings for your badge.
Not all organizations allow access to the User Console. If
yours does, the system administrator will give you the
URL (Web address) of the User Console, and will either
give you login information or will tell you to use the
Register button to create your own login information.
The User Console ··· 133
User Console Features
User Console Features
The first time you log in to the User Console, you will see
the Personal Information screen:
Other links allow you to:
• Customize announcement settings for your badge.
• Specify call blocking or call forwarding options
(which you can also do with voice commands — see
Blocking and Accepting Calls on page 113 and
Forwarding Your Calls on page 99).
134 ··· Vocera User Guide
User Console Features
• Create Buddies. A buddy is person or group that you
can call by a nickname when you give a command to
the Genie. In addition to the nickname, which is
required to designate someone as a buddy, you can
assign a special ring tone and give the buddy VIP
status (which allows your buddies to contact you
even when you block calls or put the badge in Do
Not Disturb mode).
You can have buddies who are badge users, and you
can have Outside Buddies whom you can call from
your badge. You can also send voice email to outside
buddies from your badge.
• Send text messages to other badge users on your
Vocera system. The text message screen looks like
this:
The User Console ··· 135
User Console Features
• Create, modify, and delete groups. This requires
additional permission from the system administrator
beyond access to the User Console.
The User Console has online help for each screen, which
you can view by clicking the
button. Instructions in
Adobe Acrobat (.pdf) format are also available from the
Documentation tab on the navigation bar.
136 ··· Vocera User Guide
Maintaining Your Badge
The Vocera badge requires very little maintenance: just
recharge the battery when the power gets low, and clean
the badge when necessary. The following sections
describe how to charge the battery and how to clean the
badge.
When to Charge the Battery
You must charge a new battery before you can use it.
After that, you must recharge the battery as needed for
the badge to operate properly.
There are several easy ways to check whether you need
to recharge the battery:
1. The green indicator light on the top of the badge
turns red and blinks rapidly.
2. The battery-level indicator on the badge display
shows empty.
Fully charged
Partially used
Empty
Maintaining Your Badge ··· 137
Preparing the Charger
3. An alert signal plays at regular intervals.
Note: This signal may be disabled by the system
administrator on request.
Preparing the Charger
Before you use a charger, read Important Safety
Instructions on page 165.
To prepare the charger for use, insert the single-pronged
plug into the outlet in the charger, and plug the twopronged power plug into a 110 VAC outlet.
138 ··· Vocera User Guide
Charging the Battery
The indicator light on the top of the charger shows one
of the following conditions:
Indicator
Meaning
Light off
There is no battery or badge in the
charger, or the battery is not seated
properly.
Blinking green
The battery is charging.
Steady green
The battery is fully charged.
Red
The battery is unable to charge, or there is
a problem with the charger.
If the charger works when you try to
charge a different battery, dispose of the
original battery (see Additional
Instructions Related to Battery Safety
on page 167) and charge a new one.
Charging the Battery
The battery can be charged with or without the badge.
Maintaining Your Badge ··· 139
Charging the Battery
Charging the Battery Without the Badge
1. Slide the battery latch toward the bottom of the
badge and remove the battery with your other hand.
2. Insert the battery into the charger, making sure the
battery label points toward the middle of the charger
slot.
140 ··· Vocera User Guide
Charging the Battery
The green indicator light on the top of the charger
will begin to blink when the battery is positioned
correctly, and it will continue to blink while the
battery is charging. When the indicator glows
steadily, the battery is fully charged. Charging
normally takes only a few hours.
3. Remove the battery from the charger.
4. Slide the holes in the top of the battery over the
small pegs in the badge’s battery compartment.
Holes in top of battery
Front of battery
(shiny surface)
5. Press down gently to seat the battery in the badge.
Maintaining Your Badge ··· 141
Charging the Battery
Charging the Battery With the Badge
You can also insert the entire badge into the charger,
enabling you to charge the battery without removing it.
If you have a single-bay charger, this method also allows
you to use the badge while the battery is charging:
Note: If you want to use the badge while it is charging,
but you find that you are logged out when you put the
badge in the charger, contact the system administrator
for help.
142 ··· Vocera User Guide
Cleaning the Badge
Cleaning the Badge
To clean a Vocera badge, use a soft cloth dampened with
isopropyl alcohol. Strong detergents or abrasive cleaners
can damage the badge’s finish.
Important: Never immerse the badge in water, because
the badge speaker, microphone, and battery pack are not
watertight.
Maintaining Your Badge ··· 143
Cleaning the Badge
144 ··· Vocera User Guide
Frequently Asked Questions
Why does the Genie sometimes have
trouble understanding me?
The Vocera system is designed to make it as easy as
possible for you to communicate using voice commands.
If the Genie does not appear to understand you, it may
be due to one of the following reasons:
• Is the badge close enough to your mouth? For voice
recognition to work properly, the microphone at the
top of the badge must be directed toward your
mouth, and it should be no closer than 6 inches and
no farther than 8 inches (15 to 20 cm) away from
your mouth.
• Did you wait for the Genie to answer before giving a
command?
If you press the Call button and begin speaking
immediately, your command may not be recognized.
You must wait for the Genie to greet you before you
give a command. (The Genie will say “Vocera” or will
play a tone, or both, depending on your badge
settings.)
Frequently Asked Questions ··· 145
Why does the Genie sometimes have trouble understanding me?
• Did you say a valid command? If so, was the
command in the proper format?
The Genie recognizes specific commands, and these
must be in the format verb-noun. If you get into the
habit of saying the command first, and then giving
the details, you will find it very easy to communicate
through your badge. Here are a few examples:
“Call Jim Olsen.”
“Record a greeting.”
“Block all calls”
“Play old messages.”
• Is the problem that the Genie doesn’t understand
“yes” or “no”?
Sometimes, when the Genie gives a prompt that
requires a “yes” or “no” answer (for example,
“Should I save that message?”), the Genie will not
“hear” you if you answer too quickly. Try waiting a
moment before answering.
You can also press the Call button to answer “yes,”
or press the Hold/DND button to answer “no.”
146 ··· Vocera User Guide
Why is my badge chirping or beeping?
• Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person
has not been added to the system as a user. Have
you ever seen this person use a badge?
If you are sure you are saying the name of a valid
user, make sure you say both the first and last
names.
If you think the Genie doesn’t recognize a name
because of the way you pronounce it, you can train
the Genie to understand you. See Training the
Genie on page 49 for instructions.
When you train the Genie, you are prompted to spell
the person’s name. If the Genie does not recognize
the name after you spell it, it may mean that the
individual has not been added to the Vocera system.
Contact the system administrator for help.
Why is my badge chirping or beeping?
The system administrator can program your badge to
issue alerts when the badge goes out of the range of the
wireless network, when the battery is low, when you
receive a text message, or when you receive a voice
message. To find out why you heard a particular alert
tone, check the indicator light on the top of the badge
and the badge display:
Frequently Asked Questions ··· 147
Why is my badge chirping or beeping?
• If the indicator light is flashing red slowly and the
badge display shows a low signal strength (see the
illustration that follows), it means that your badge is
out of the signal range of the wireless network. You
will also see the “Searching for Access Points”
message on the display.
Strong Signal
Weak Signal
No Signal
If the alert tone starts and stops as you move slightly,
it means that you are at a location where the wireless
network coverage begins.
• If the indicator light is flashing red rapidly, and the
badge display shows a low battery level, it is time to
recharge the battery.
Fully charged
148 ··· Vocera User Guide
Partially used
Empty
Why does my badge sometimes beep when I’m talking to someone?
• If the indicator light is blinking green rapidly, you
have unread text messages or unplayed voice
messages. Icons on the badge display will show
whether the messages are voice or text, or both.
Unplayed Text Message
Unplayed Voice Message
The system administrator can disable or enable any of
these alert tones, and can choose a setting to turn off
alerts when you put the badge in Do Not Disturb mode.
Why does my badge sometimes beep
when I’m talking to someone?
You may be hearing the Call Waiting tone. Check the
name that is flashing on the display. If it is not the name
of the person to whom you are speaking, it means that
someone else is trying to call you. The display is flashing
the name of that caller.
• To take the call, press the Call button. Your first call is
put on hold, and the second call is connected. To end
the second call and return to the original call, press
the Call button again.
Frequently Asked Questions ··· 149
Why does my badge display say “Searching for Server”?
• To refuse the call, press the Hold/DND (Do Not
Disturb) button. The caller will be prompted to leave
a message or will be forwarded to someone else,
depending on how your forwarding options are set.
If there is not another call waiting, see Why is my
badge chirping or beeping? on page 147 to determine
why your badge is beeping.
Why does my badge display say
“Searching for Server”?
First, ask other badge users if they are having the same
problem. If they are, it means the Vocera server needs to
be reset. Contact the system administrator.
If other people are able to use their badges, try taking
the battery out, and then putting it back in the badge. If
the badge still cannot find the server, contact your
system administrator for help.
Why does my badge beep and then
restart?
If you ignore low-battery signals and alerts long enough,
the battery level will get so low that the badge resets.
Recharge your battery.
150 ··· Vocera User Guide
How do I get the badge to work if the buttons or screen are not?
How do I get the badge to work if the
buttons or screen are not?
If the badge display is blank and the indicator lights are
off, it means you need to recharge the battery.
Occasionally, the badge may need to be reset. If you have
an image on the badge display, but none of the buttons
respond when you press them, remove the battery and
then put it back in again. The badge should work
normally after it resets.
How can I stop the system from logging
me out when I charge my badge?
This automatic logoff is the result of the settings for your
badge on the Vocera server. If you want to use your
badge while it is in a single-bay charger, contact the
system administrator.
Eight-bay chargers do not have cutouts for the badge
speaker, so you cannot use the badge while it is charging
in that kind of charger.
Frequently Asked Questions ··· 151
Why does the Genie sometimes ask me to wait when I press the Call
Why does the Genie sometimes ask me to
wait when I press the Call button?
All communications with the Genie go through speechrecognition ports. If the Genie asks you to wait, it means
that all of those ports are in use. If you wait a short time,
the Genie will prompt you to speak.
I can make calls, but I can’t receive calls
or messages. What do I do?
You may be logged in as a different user. Check the
badge display while the badge is idle to see who is
actually logged in on that badge. If your name is
displayed, contact the system administrator for
assistance.
Why do some of my text messages begin
with strange characters?
The message was sent in HTML format. Ask the sender to
re-send the message in plain text format.
152 ··· Vocera User Guide
Agreements, Specifications, and
Notifications
This section contains information about third-party software
agreements, system specifications, and regulatory notices.
Third-Party Software Agreements
Certain portions of Vocera’s product are derived from software licensed
by the third parties listed below. All such portions of Vocera’s product
are subject to the notices and restrictions below. In any case where a
product or portion of a product is subject to differing provisions, the
most restrictive shall be deemed to govern. (By way of illustration, and
not of limitation, although source code rights, redistribution rights, or
the right to create derivative works may in some cases be available from
the owner subject to provisions specified by that owner, no such rights
are available from Vocera and no redistribution or derivative works of
the Vocera product are authorized accept as permitted by the Vocera
End User License Agreement or as otherwise agreed in writing by
Vocera.)
I. Apache Software Foundation
This product includes software developed by the Apache Software
Foundation (http://www.apache.org).
II Crystal Decisions
The following is applicable to software licensed by Crystal Decisions,
Inc., from which portions of Vocera’s product is derived: © 2002 Crystal
Agreements, Specifications, and Notifications ··· 153
Decisions, Inc. All rights reserved. Crystal Reports, Crystal Enterprise,
Crystal Analysis and the Crystal Decisions logo are trademarks or
registered trademarks of Crystal Decisions, Inc. in the U.S. and/or other
countries. All other trademarks are the property of their respective
owners.
III. MySQL AB
This product includes software whose copyright is owned by MySQL
AB. MySQL® is a trademark of MySQL AB registered in the USA and in
other jurisdictions.
IV. Nuance Communications
Nuance, Nuance Verifier, Nuance Vocalizer, and Nuance Voice Platform
are trademarks or registered trademarks of Nuance Communications,
Inc.
V. The Open SSL Toolkit
The OpenSSL toolkit stays under a dual license, i.e. both the conditions
of the OpenSSL License and the original SSLeay license apply to the
toolkit. See below for the actual license texts. Actually both licenses are
BSD-style Open Source licenses. In case of any license issues related to
OpenSSL please contact openssl-core@openssl.org.
OpenSSL License
Copyright (c) 1998-2003 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are
met:
1.
Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
2.
Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
154 ··· Vocera User Guide
documentation and/or other materials provided with the
distribution.
3.
All advertising materials mentioning features or use of this
software must display the following acknowledgment:
This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/).
4.
The names “OpenSSL Toolkit” and “OpenSSL Project” must not
be used to endorse or promote products derived from this
software without prior written permission. For written permission,
please contact openssl-core@openssl.org.
5.
Products derived from this software may not be called “OpenSSL”
nor may “OpenSSL” appear in their names without prior written
permission of the OpenSSL Project.
6.
Redistributions of any form whatsoever must retain the following
acknowledgment:
This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/).
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS” AND
ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT
SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED
AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Agreements, Specifications, and Notifications ··· 155
VI. VoiceAge Corporation
ACELP® and VoiceAge® are trademarks of VoiceAge Corporation
registered in the USA and in other jurisdictions and used under license
from VoiceAge Corporation. The ACELP® codec in this product is used
under license from VoiceAge Corporation. Copyright © 2002-2004
Voice Age Corporation. All rights reserved.
VII. The Eric A. Young and Tim J. Hudson Software
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
Original SSLeay License
Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com). All rights
reserved.
This package is an SSL implementation written by Eric Young
(eay@cryptsoft.com). The implementation was written so as to conform
with Netscape’s SSL. This library is free for commercial and noncommercial use as long as the following conditions are adhered to. The
following conditions apply to all code found in this distribution, be it
the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL
documentation included with this distribution is covered by the same
copyright terms except that the holder is Tim Hudson
(tjh@cryptsoft.com).
Copyright remains Eric Young’s, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given
attribution as the author of the parts of the library used. This can be in
the form of a textual message at program startup or in documentation
(online or textual) provided with the package.
156 ··· Vocera User Guide
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are
met:
1.
Redistributions of source code must retain the copyright notice,
this list of conditions and the following disclaimer.
2.
Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the
distribution.
3.
All advertising materials mentioning features or use of this
software must display the following acknowledgement:
This product includes cryptographic software written by Eric
Young (eay@cryptsoft.com).
The word “cryptographic” can be left out if the routines from the
library being used are not cryptographic related.
4.
If you include any Windows specific code (or a derivative thereof)
from the apps directory (application code) you must include an
acknowledgement:
This product includes software written by Tim Hudson
(tjh@cryptsoft.com).
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG “AS IS” AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE
AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE
GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT
Agreements, Specifications, and Notifications ··· 157
OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
The license and distribution terms for any publicly available version or
derivative of this code cannot be changed. For example, this code
cannot simply be copied and put under another distribution license
[including the GNU Public License].
System Specifications
Badge Specifications
The following table summarizes the badge specifications:
Dimensions
4.2 x 1.4 x .6 in.
(10.6 x 3.5 x 1.5 cm)
Weight
1.9 oz. (53.9 g) with standard battery pack
LED Indicators
Two indicators: one- and two-color
LCD
Supports 4 lines of text, 14 characters per
line
Controls
Call button
Hold/Do Not Disturb (DND) button
Volume and Menu Selection buttons
Headset Support
2.5 mm gold-plated jack
See the www.vocera.com web site or your
reseller for specific models supported
158 ··· Vocera User Guide
Network Specifications
The following table summarizes the network specifications:
Network Standard
IEEE 802.11b
Frequency Band
2400–2483.4 MHz
Data Rates Supported
1, 2, 5.5 and 11 Mbps
Wireless Medium
Direct Sequence Spread Spectrum (DSSS)
Media Access Protocol
Carrier sense multiple access with collision
avoidance (CSMA/CA)
Modulation
DBPSK at 1 Mbps
DQPSK at 2 Mbps
CCK at 5.5 and 11 Mbps
Operating Channels
11 channels (US, Canada),
3 non-overlapping
Roaming
IEEE 802.11b compliant
Encryption
64-bit and 128-bit WEP
Electrical Specifications
The following table summarizes the electrical specifications:
RF Output Power
+17 dBm typical
RF Receive Sensitivity
–75 dBm at 11 Mbps
Microphone Frequency Range
350 Hz to 3.75 KHz
Microphone Directionality
Unidirectional cardioid response
Agreements, Specifications, and Notifications ··· 159
Speaker Frequency Range
950 Hz to 3.75 KHz
Peak Speaker Loudness
75 dBSpl at 25 cm
Batteries
Battery Type
Lithium Ion
Environmental Specifications
The following table summarizes the environmental specifications:
Operating Specifications
Temperature Range
41° to 104° F (5° to 40° C)
Humidity Range
5% to 95% relative humidity
Storage Specifications
Temperature Range
–4° to 104° F (–20° to 40° C)
Humidity Range
5% to 95% relative humidity
Regulatory Notices
FCC Compliance
FCC Part 15.247
FCC Part 15, Class B Device
This device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause unwanted operation.
160 ··· Vocera User Guide
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following safety measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Consult the dealer or an experienced radio/modem technician for
help.
THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO
RADIO FREQUENCY ENERGY (SAR).
Your wireless badge is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio frequency (RF) energy set by the Federal Communications
Commission of the U.S. Government. These limits are part of the
comprehensive guidelines and establish permitted levels of RF energy
for the general population. The guidelines are based on standards that
were developed by independent scientific organizations through
periodic and thorough evaluation of scientific studies. The standards
include a substantial safety margin designed to assure the safety of all
persons, regardless of age and health. The exposure standard for
wireless communications devices employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit set by the
FCC is 1.6W/kg. Tests for SAR are conducted using standard operating
positions, as applicable to this device, specified by the FCC. The
standard incorporates a substantial margin of safety to give additional
Agreements, Specifications, and Notifications ··· 161
protection for the public and to account for any variations of
measurement. Before a badge is available for sale to the public, it must
be tested and certified by the FCC that it does not exceed the limit
established by the government-adopted requirement for safe exposure.
USE ONLY APPROVED ACCESSORIES
To ensure compliance with FCC RF exposure guidelines when wearing
the Vocera badge, always use a Vocera Communications approved
lanyard, pocket clip, universal clip, or holster. Use of accessories that
have not been tested for RF exposure compliance with this product may
not comply with the FCC RF exposure safety guidelines and should not
be used.
To ensure RF exposure compliance of the badge when using the
lanyard, position and maintain the call button, the speaker and antenna
facing away from the body, as illustrated in the Getting Started section
of this User Guide. The badge and lanyard attachment have been
designed specifically to maintain proper orientation during normal
usage. Additionally, the lanyard clip can be secured to clothing to
provide additional stability. Wearing the Vocera Communications badge
with the antenna facing the body may not comply with FCC RF
exposure guidelines and should be avoided.
RF exposure (SAR) tests have been performed on the Vocera
Communications badge when worn correctly and used with the
approved accessories. The SAR test results show compliance of the
badge with the FCC exposure requirements. When operated with the
appropriate accessories as instructed in this manual the level of RF
exposure is well below the FCC limit of 1.6W/Kg.
Use only the supplied internal antenna. Unauthorized antennas,
modifications, or attachments could damage the badge and could
violate FCC regulations and void the user’s authority to operate the
equipment.
162 ··· Vocera User Guide
CE Mark Compliance
Hereby, Vocera Communications, declares that this Wideband
Transmission System Radio is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
CE Mark Restrictions:
• United Kingdom: System provider for third-party traffic may
require a Wireless Telegraphy and/or Telecommunications Act
License.
Agreements, Specifications, and Notifications ··· 163
164 ··· Vocera User Guide
Important Safety Instructions
The Vocera badge (including its battery component) and the
Vocera battery charger are electronic devices. Care appropriate
to the use of any electronic device should be taken in using the
badge and the battery charger in order to avoid possible injury
(such as from shock) and damage (such as from fire).
In addition, the Vocera badge is a wireless communication device
and works by generating radio frequency (RF) signals. These
signals, although generally lower in strength than a typical cell
phone, can interfere with other electronic devices that are not
appropriately shielded against RF. If the Vocera badge will be
used in proximity to sensitive electronic devices for which
interference could result in serious consequences (for example, a
heart pacemaker), you must consult with the manufacturer of
that device in order to determine the operating safety of the
Vocera badge.
In order to foster comfortable use of the badge and avoid
damage to hearing, do not bring the speaker within close
proximity of the ear while the badge is powered on.
References below to the “badge” refer to the Vocera badge,
including its battery component. References to the “product”
refer to the badge and the Vocera battery charger.
In addition to other basic safety precautions appropriate to the
use of electronic, wireless devices, please follow the safety and
use instructions below.
Important Safety Instructions ··· 165
Badge and Battery Charger Safety
1.
Read, understand, and follow all warnings and instructions in the
product documentation and on the product itself.
2.
To reduce the risk of electric shock, do not disassemble any part of
the product. Take the badge or charger to qualified service
personnel when service or repair work is required. Opening or
removing covers may expose you to dangerous voltages or other
risks. Incorrect reassembly can cause electric shock when you use
the product again.
3.
Do not put anything other than a Vocera badge or Vocera battery
into a charger slot, as other objects may touch dangerous voltage
points or short out parts, which could result in fire or electric
shock.
4.
Do not place the product on an unstable surface, as a fall may
cause serious damage to the product.
5.
Never place the badge or charger near or over a radiator or heat
register. Do not operate the charger in a cabinet or other
enclosure unless proper ventilation is provided.
6.
Do not position the badge or battery charger near water; for
example, near a sink, wash bowl, or toilet. Do not spill liquid of
any kind on the product. Doing so may short out parts, causing
damage to the product and creating the risk of fire or electric
shock.
7.
Take the badge or charger to a qualified service provider in these
circumstances:
• If liquid has been spilled into the badge or charger, or if rain or
water have touched the badge or charger.
• If the badge or charger does not operate normally after you
follow the operating instructions.
• If the badge or charger has been dropped or damaged.
166 ··· Vocera User Guide
• If the badge or charger exhibits a distinct degradation in
performance.
• If the power cord or plug on the charger is damaged or frayed.
8.
Unplug the charger from the wall outlet before cleaning. To clean
or disinfect the badge and charger, wipe with a cloth dampened
with isopropyl alcohol. Use of any other cleaners is not
recommended.
9.
Use the battery charger indoors only.
10. Do not allow anything to rest on the charger’s power cord. Do not
locate the charger where the cord may be damaged or where the
cord may cause someone to trip. Keep the power cord away from
operating machinery.
11. Do not overload outlets or extension cords, because this may
cause a fire or electrical shock.
12. Operate the charger only with a Vocera-approved power adapter.
Utilisez le chargeur seulement avec un adaptateur de puissance
approuvé par Vocera.
Additional Instructions Related to Battery Safety
1.
Use only the batteries supplied with the product or Voceraapproved replacements.
2.
Do not use the battery to power any device other than a Vocera
badge.
3.
Charge the battery only in a Vocera charger and according to the
instructions in Charging the Battery on page 139. These
instructions are also included with the charger.
4.
Do not charge the battery in a place where static electricity is
generated nor let the battery touch something that is statically
charged.
Important Safety Instructions ··· 167
5.
The battery can be stored at temperatures between –4° F and
104° F (between –20° C and 40° C), and can be charged or
operated at temperatures between 32° F and 104° F (between
0° C and 40° C).
6.
Do not put the battery into a microwave oven, conventional oven,
dryer, or high-pressure container, nor dispose of the battery in a
fire. Under these conditions, the battery may explode.
7.
Do not open or puncture the battery nor subject the battery to
strong physical shock.
8.
Stop using the battery if it exhibits abnormal heat, odor, color,
deformation, or is in an abnormal condition.
9.
If you detect leakage or a foul odor, it is especially important to
keep the battery away from fire. If battery liquid leaks onto your
skin or clothes, wash well with clean water immediately. If liquid
leaking from the battery gets into your eyes, do not rub your eyes.
Rinse your eyes well with clean water, and consult a doctor
immediately.
10. Handle batteries with care to avoid shorting the battery with
conducting materials, such as rings, bracelets, and keys. The
battery may overheat and could burn you.
11. After the battery has reached the end of its useful life, we
recommend recycling the materials at a recycling center in your
community. If you choose to dispose of the batteries, consult the
regulations that are in force in your locale.
12. When recycling or discarding the battery, make it nonconductive
by applying vinyl tape to the terminals located on the edges of the
battery, at the sides.
ATTENTION: IL Y A DANGER D’EXPLOSION S’IL Y A REMPLACEMENT
INCORRECT DE LA BATTERIE, REMPLACER UNIQUEMENT AVEC UNE
BATTERIE DU MÊME TYPE OU D’UN TYPE ÉQUIVALENT RECOMMANDÉ
PAR LE CONSTRUCTEUR. METTRE AU REBUT LES BATTERIES USAGÉES
CONFORMÉMENT AUX INSTRUCTIONS DU FABRICANT.
168 ··· Vocera User Guide
Important Information About Use in Certain
Areas
1.
Turn your badge OFF in facilities when any posted notices instruct
you to turn off all devices that emit a radio frequency. In parts of
certain facilities, such as hospitals or health care facilities,
equipment may be in use that could be sensitive to external RF
energy.
2.
If you have any reason to suspect that the badge is interfering
with sensitive equipment, turn the badge OFF immediately. To
turn the badge OFF, depress the Hold/DND button for 5 seconds
or remove the battery.
3.
Turn your badge OFF and do not use the charger when you are in
any area with potentially explosive materials in the atmosphere.
Sparks in such areas could cause an explosion or fire, resulting in
bodily injury or death. Areas with potentially explosive
atmospheres include, for example: fueling areas; transfer or
storage facilities for fuel or chemicals; facilities with equipment
using liquefied petroleum gas, such as propane or butane; and
areas where the air contains chemicals or particles, such as grain,
dust, or metal powders.
Important Safety Instructions ··· 169
170 ··· Vocera User Guide
Command Reference
In the following list, commands marked with an asterisk
(*) either require a permission from your system
administrator or require that Vocera is integrated with
your phone system.
Summon and Dismiss the Genie
Action
Recommended Commands
Summon the Genie
Press the Call button. Wait for the
Genie to answer.
Dismiss the Genie
Goodbye (or press the Hold/DND
button).
Command Reference ··· 171
Log In and Log Out
Log In and Log Out
Action
Recommended Commands
(examples in italics)
Log in
Press the Call button, say your first
and last name when prompted.
Log out
Log me out.
Find out who is logged
in to your badge
Who am I?
Listen to the welcome
tutorial
Play Welcome Tutorial.
Log in at a site you are
visiting
1. Press the Call button, then wait
to hear the log in prompt.
2. Say your name with your home
site to log in:
April Buckley from Santa Cruz.
Log in at your home site
Press the Call button, say your first
and last name when prompted.
172 ··· Vocera User Guide
Record Your Name, Greeting, and Voiceprint
Record Your Name, Greeting, and
Voiceprint
Action
Recommended Commands
Record your name
Record my name.
Record your greeting
Record my greeting.
Play your greeting
Play my greeting.
Erase your greeting
Erase my greeting.
Record your voiceprint
Record my voiceprint. *
Erase your voiceprint
Erase my voiceprint. *
Command Reference ··· 173
Call a User or Group Member
Call a User or Group Member
Action
Recommended Commands
(examples in italics)
Call another user
Call John Smith.
Call a group member
Call Tech Support.
Place an urgent call
Urgently call John Smith. *
Call a user with a
department name
Call John Smith in Hardware.
Call a user with a first
name and department
Call Sue in Hardware.
Dial a Telephone Number
Action
Recommended Commands
(examples in italics)
Dial an extension
Dial extension 3145. *
Dial an outside phone
number
Dial an outside number. *
Redial the last phone
number you called
Redial number. *
174 ··· Vocera User Guide
Broadcast to a Group
Broadcast to a Group
Action
Recommended Commands
(examples in italics)
Initiate a broadcast to a
group
Broadcast to Tech Support.
Initiate an urgent
broadcast to a group
Urgently broadcast to Tech
Support. *
Initiate an urgent
broadcast to a group
called “Panic”
Double-click the Call button.
Reply to everyone
1. Press and hold the Call button
before the broadcast ends.
• If it is OK to talk, you hear a
chime.
• If somebody else has already
started to reply, you hear a
warning sound.
2. Begin speaking.
Everyone in the broadcast group
hears you immediately.
3. When finished, release the Call
button.
Everyone in the broadcast group
hears a chime, letting them
know they can now reply.
Command Reference ··· 175
Forward a Call
Forward a Call
Action
Recommended Commands
(examples in italics)
Forward your calls
Forward my calls to my desk
phone. *
Forward my calls to my cell
phone. *
Forward my calls to my home
phone. *
Forward my calls to voice mail. *
Forward my calls to extension
3245. *
Forward my calls to an outside
number. *
Forward my calls to another
number. *
Forward my calls to Tech Support.
Forward my calls to John Smith.
Stop Forwarding.
When asked which calls
to forward, answer:
All.
Unanswered.
Offline.
176 ··· Vocera User Guide
Transfer a Call
Transfer a Call
Action
Recommended Commands
(examples in italics)
Transfer a call to a badge
Transfer to Mary Smith.
Transfer to Tech Support.
Transfer a call to a desk
extension
Transfer to extension 2457. *
Use Instant Conferences
Action
Recommended Commands
(examples in italics)
Join a conference
Join the conference for
Managers. *
Leave a conference
Leave the conference for
Cashiers. *
Command Reference ··· 177
Use Instant Conferences
Action
Recommended Commands
(examples in italics)
Start conferencing or
reply (when you are in a
conference)
1. Press and hold the Call button.
• If it is OK to talk, you hear a
chime.
• If somebody else in the
conference has already
started to speak, you hear a
warning sound.
2. Begin speaking.
Everyone in the conference
hears you immediately.
3. When finished, release the Call
button.
Everyone in the conference
hears a chime, letting them
know they can now reply.
Find out what
conference you are in
What conference am I in?
Find out who is in your
conference
Who is in my conference?
Find out who is in any
conference
Who is in the conference for
Intensive Care?
178 ··· Vocera User Guide
Send and Receive Numeric Pages
Send and Receive Numeric Pages
Action
Recommended Commands
(examples in italics)
Send a numeric page to
a badge user, buddy, or
address book entry
Send a page to Tom Mailer. *
Allow badge users to
send you numeric
pages *
Enable pages. *
Stop receiving numeric
pages from badge
users *
Disable pages. *
Send a numeric page to
any arbitrary pager
number
Dial a pager number. *
Command Reference ··· 179
Block and Accept Calls
Block and Accept Calls
Action
Recommended Commands
(examples in italics)
Block calls
Block all calls. *
Block all calls from John Smith. *
Block all calls except from John
Smith. *
Block all calls except from Tech
Support. *
Accept calls
Accept all calls. *
Accept all calls from John Smith. *
Accept all calls except from John
Smith. *
Accept all calls except from Tech
Support. *
Find out who is currently
blocked from calling
your badge
Who is blocked?
180 ··· Vocera User Guide
Send Messages
Send Messages
Action
Recommended Commands
(examples in italics)
Send a message
Record a message for John Smith.
Record an urgent message for Tech
Support.
Send an e-mail with a
voice attachment
Record an email for John Smith.
Record an email for Tech Support.
Listen to Messages
Action
Recommended Commands
(examples in italics)
Play new voice messages
Play messages.
Play messages from John Smith.
Play messages from Marketing.
Play new text messages
Play text messages.
Play old (previously
played) voice messages
Play old messages.
Play old messages from John Smith.
Play old messages from Marketing.
Play old (previously
played) text messages
Play old text messages.
Command Reference ··· 181
Listen to Messages
Action
Recommended Commands
(examples in italics)
Delete voice messages,
played or not
Delete all messages.
Delete messages from John Smith.
Delete text messages,
played or not
Delete all text messages.
Delete all text messages from John
Smith.
Find out who called or
left a message while you
were unavailable (If you
have Missed Call
Notification turned off)
Who called?
Issue commands while
playing a message. (Press
the Call button before
saying the command.)
Delete.
Save.
Repeat.
Time.
Date.
Back.
Cancel.
182 ··· Vocera User Guide
Locate Users and Groups
Locate Users and Groups
Action
Recommended Commands
(examples in italics)
Find out what location
you are closest to
Where am I? *
Locate another user
Where is John Smith? *
Locate the nearest
member of a group
Where is the nearest member of
Tech Support? *
Where is the closest member of
Tech Support? *
Locate nearest member of Tech
Support? *
Locate closest member of Tech
Support? *
Find a member of a
group close to a given
location
Locate members of Tech Support
close to The First Floor. *
Command Reference ··· 183
Work with your own Groups
Work with your own Groups
Action
Recommended Commands
(examples in italics)
Find out what groups
you belong to.
What groups am I in?
Find out who belongs to
a group.
Who is a member of Code Blue?
Add yourself to a group
Add me to Code Blue. *
Remove yourself from a
group
Remove me from Code Blue. *
Manage Groups
Action
Recommended Commands
(examples in italics)
Add a member to a
group
Add Lynn Faulkner to Code Blue. *
Remove a member from
a group
Remove Lynn Faulkner from Code
Blue. *
Record a name prompt
for a group
Record name for Code Blue. *
184 ··· Vocera User Guide
Place a Three-Way Conference Call
Place a Three-Way Conference Call
Action
Recommended Commands
(examples in italics)
Initiate a three-way
conference call
Conference James Madison and
Mary Lamb.
Add another party to a
call (unsupervised
method)
1. Press the Hold/DND button to
put your call on hold.
2. Press the Call button to summon
the Genie and say: Invite Robin
Hood.
Add another party to a
call (supervised method)
1. Press the Hold/DND button to
put your call on hold.
2. Press the Call button to summon
the Genie and say: Call Robin
Hood. Your badge connects to
the new party.
3. After speaking with the new
party, press the Hold/DND
button. When the Genie asks if
you want to conference the
parties, do either or the
following:
• Answer “Yes” to create a
three-way conference call
between you and the other
two parties.
• Answer “No” to place the
new party on hold while you
speak with the original caller.
Command Reference ··· 185
Place a Three-Way Conference Call
Action
Recommended Commands
(examples in italics)
Switch between an
active call and a call on
hold
Press the Hold/DND button.
End a conversation and
return to the other party
Press the Call button while talking
to the person you want to
disconnect.
Initiate an urgent threeway conference call
Urgently conference John Smith
and Mary Jones. *
Urgently add another
party to an ongoing call
Press the Hold/DND button to put
your call on hold. Press the Call
button to summon the Genie and
say either of the following:
• Urgently invite Robin Hood. *
• Urgently call Robin Hood. *
186 ··· Vocera User Guide
Work with Sites
Work with Sites
Action
Recommended Commands
(examples in italics)
Call a user at your
current site
Call April Buckley.
Call a user whose home
site is the same as your
current site
Call April Buckley.
Call a user at a remote
site or any arbitrary site
Call April Buckley in Santa Cruz. *
Call April Buckley at Santa Cruz. *
Call April Buckley from Santa
Cruz. *
Miscellaneous
Action
Recommended Commands
(examples in italics)
Find out the time and
date
What time is it?
Train the Genie to
recognize the way you
say a name
Learn a name.
Learn a group name.
Learn a location name.
Command Reference ··· 187
Miscellaneous
Action
Recommended Commands
(examples in italics)
Unlearn the training
Unlearn a name.
Unlearn a group name.
Unlearn a location name.
Train the Genie to
recognize the way you
say common commands
Learn commands.
Train the Genie to
recognize the way you
say other commands
Learn more commands.
Delete all your learned
commands
Unlearn commands.
Connect incoming calls
immediately
Turn Auto Answer on.
Ask before connecting
incoming calls
Turn Auto Answer off.
Play announcements
through badge speaker
when headset plugged
in
Turn announce through speaker
on.
Play announcements
through headset when
headset plugged in
Turn announce through speaker
off.
188 ··· Vocera User Guide
Index
A
Accepting calls, voice commands 113
Access point
relationship to locations 29
Searching for Access Points message 33
Announce through Speaker 78
Answering calls 55
Auto Answer For Incoming Calls 77
Auto Answer for Incoming Calls 55
B
Badge operation
adjusting the volume 32
announce through speaker 78
answering calls 55
automatic answering 77
battery disposal 167
call waiting 57
calling groups 48
Index ··· 189
Badge operation (continued)
calling other badges 41, 48, 83
cleaning 143
conference calls 101
ending a call 56
holding a call 58
safety information 166
safety recommendations 161
Battery
disposal 167
removing from the badge 140
replacing 141
safety information 167
Battery charger
indicators 139
safety information 166
using 140
Beginning a call 37
Blocking calls, voice commands 113
Broadcast
Broadcasting to a group 96
Buddies 84
C
Call waiting 57
Calls
accepting 113
answering 55
blocking 113
call waiting 57
190 ··· Vocera User Guide
Calls (continued)
calling groups 48
calling other users 41, 48, 83
conference calls 101
ending 56
holding 58
starting 37
Cleaning the badge 143
Commands - see “Voice commands”
Compliance statements 160
Conference calls 101
D
Deleting
greeting 39
learned names 49
Do Not Disturb 58
VIP status effect 58
E
Email messages
sending from a badge 64
sending to a badge 129
viewing on a badge 73
Ending calls 56
F
FCC statement 160
Index ··· 191
G
Genie
summoning 37
training 49
Glossary
buddy 135
Genie 14
outside buddy 135
text message 135
User Console 133
Vocera server 14
Greeting, personal 39
Group
Broadcast 96
Groups
adding 125
calling 48
general information 125
recording name prompts for 128
H
headset
Announce through Speaker 78
jack 23
volume adjustment 30
Hold/DND button
alternative voice commands 113
holding calls with 58
Holding a call 58
192 ··· Vocera User Guide
L
Learning a name 49
Logging In and Out 37
M
Messages
recording and sending 62
N
Name
recording 39
Names
recording group name prompts 128
O
Outside Buddies 84
R
Recording
Recording your voiceprint 111
Recording a greeting 39
Recording a name
training the Genie 49
your name 39
Recording messages 62
Recording names
group prompts 128
Regulatory statements 160
Index ··· 193
S
Safety information
badge and charger 166
battery 167
Safety recommendations 165
SAR exposure 161
SAR exposure guidelines 161
Sending messages 62
Sound level 32
speaker
volume adjustment 30
Speech recognition
proper badge position for 17
training the Genie 49
Starting a call 37
Supervised conference calls 102
T
Terms
buddy 135
Genie 14
outside buddy 135
text message 135
User Console 133
Vocera server 14
Text message
viewing on a badge 73
194 ··· Vocera User Guide
U
Unlearning a name 49
User Console 133
V
Voice commands
accepting calls 113
answering calls 55
blocking calls 113
conference calls 101
general guidelines 146
making calls 41, 48, 83
sending messages 62
training the Genie 49
Voice email 64
Voice messages
recording and sending 62
Voice recognition - see “Speech recognition”
Voiceprint
Recording 111
volume adjustment 30
Index ··· 195
196 ··· Vocera User Guide