HP TouchSmart 7320 Specifications

Maintenance & Service Guide
HP TouchSmart Elite 7320 All-in-One Business
PC
© Copyright 2011 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance & Service Guide
HP TouchSmart Elite 7320 All-in-One
Business PC
First Edition (September 2011)
Document Part Number: 670575-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE:
Text set off in this manner provides important supplemental information.
iii
iv
About This Book
Table of contents
1 Product Features ............................................................................................................................................ 1
Overview .............................................................................................................................................. 1
Front Components ................................................................................................................................ 3
Side Components ................................................................................................................................. 4
Rear Components ................................................................................................................................ 5
2 Installing and Customizing the Software ...................................................................................................... 6
Installing the Operating System ........................................................................................................... 6
Downloading Microsoft Windows Updates ........................................................................................... 6
Installing or Upgrading Device Drivers (Windows systems) ................................................................. 7
Accessing Disk Image (ISO) Files ........................................................................................................ 7
Protecting the Software ........................................................................................................................ 7
3 Computer Setup (F10) Utility ......................................................................................................................... 8
Computer Setup (F10) Utilities ............................................................................................................. 8
Using Computer Setup (F10) Utilities .................................................................................. 9
Computer Setup—File ....................................................................................................... 10
Computer Setup—Storage ................................................................................................ 11
Computer Setup—Security ................................................................................................ 13
Computer Setup—Power ................................................................................................... 16
Computer Setup—Advanced ............................................................................................. 17
4 Serial ATA (SATA) Drive Guidelines and Features .................................................................................... 18
SATA Hard Drives .............................................................................................................................. 18
SATA Hard Drive Cables .................................................................................................................... 18
SATA Data Cable .............................................................................................................. 18
SMART ATA Drives ............................................................................................................................ 19
Hard Drive Capacities ........................................................................................................................ 19
5 Routine Care and Disassembly Preparation .............................................................................................. 20
Electrostatic Discharge Information .................................................................................................... 20
v
Generating Static ............................................................................................................... 20
Preventing Electrostatic Damage to Equipment ................................................................ 21
Personal Grounding Methods and Equipment ................................................................... 21
Grounding the Work Area .................................................................................................. 22
Recommended Materials and Equipment .......................................................................... 22
Operating Guidelines .......................................................................................................................... 23
Routine Care ...................................................................................................................................... 23
General Cleaning Safety Precautions ................................................................................ 23
Cleaning the Computer Case ............................................................................................ 23
Cleaning the Keyboard ...................................................................................................... 24
Cleaning the Monitor .......................................................................................................... 24
Cleaning the Mouse ........................................................................................................... 25
Service Considerations ...................................................................................................................... 25
Tools and Software Requirements .................................................................................... 25
Screws ............................................................................................................................... 25
Cables and Connectors ..................................................................................................... 25
Hard Drives ........................................................................................................................ 26
Lithium Coin Cell Battery ................................................................................................... 26
6 Illustrated parts catalog ............................................................................................................................... 27
Computer major components ............................................................................................................. 27
Boards, memory, processors ............................................................................................................. 28
Mass storage devices ......................................................................................................................... 29
Cables ................................................................................................................................................ 30
Misc parts ........................................................................................................................................... 31
Keyboards (not illustrated) ................................................................................................................. 32
Sequential part number listing ............................................................................................................ 33
7 Removal and Replacement Procedures All-in One (AIO) Chassis ........................................................... 40
Preparing to Disassemble the Computer ........................................................................................... 40
Rear Cover ......................................................................................................................................... 41
Stand .................................................................................................................................................. 42
Memory Cover .................................................................................................................................... 43
Memory .............................................................................................................................................. 45
Optical Drive ....................................................................................................................................... 47
Hard Drive .......................................................................................................................................... 49
Converter Board ................................................................................................................................. 52
Touch Controller Board ...................................................................................................................... 54
Webcam Module ................................................................................................................................ 56
Speakers ............................................................................................................................................ 58
System Board Cover .......................................................................................................................... 60
vi
WLAN Module .................................................................................................................................... 62
TV Tuner Module ................................................................................................................................ 64
Heat sinks (Thermal Modules) ........................................................................................................... 66
Processor ........................................................................................................................................... 68
Graphics Card .................................................................................................................................... 70
Fan ..................................................................................................................................................... 72
Cable Cover ....................................................................................................................................... 74
Optical and Hard Drive Cables and Connector .................................................................................. 76
Coaxal Cable Connector .................................................................................................................... 78
System Board ..................................................................................................................................... 80
Display Cable ..................................................................................................................................... 83
Front Bezel and Display Panel ........................................................................................................... 85
Cable Routing ..................................................................................................................................... 91
Appendix A Troubleshooting Without Diagnostics ...................................................................................... 92
Safety and Comfort ............................................................................................................................ 92
Before You Call for Technical Support ............................................................................................... 92
Helpful Hints ....................................................................................................................................... 93
Solving General Problems .................................................................................................................. 95
Solving Power Problems .................................................................................................................... 98
Solving Diskette Problems ................................................................................................................. 99
Solving Hard Drive Problems ........................................................................................................... 102
Solving Media Card Reader Problems ............................................................................................. 105
Solving Display Problems ................................................................................................................. 107
Solving Audio Problems ................................................................................................................... 111
Solving Printer Problems .................................................................................................................. 113
Solving Keyboard and Mouse Problems .......................................................................................... 114
Solving Hardware Installation Problems ........................................................................................... 116
Solving Network Problems ............................................................................................................... 117
Solving Memory Problems ............................................................................................................... 121
Solving Processor Problems ............................................................................................................ 122
Solving CD-ROM and DVD Problems .............................................................................................. 123
Solving USB Flash Drive Problems .................................................................................................. 125
Solving Front Panel Component Problems ...................................................................................... 126
Solving Internet Access Problems .................................................................................................... 126
Solving Software Problems .............................................................................................................. 129
Contacting Customer Support .......................................................................................................... 130
Appendix B POST Error Messages .............................................................................................................. 131
POST Numeric Codes and Text Messages ..................................................................................... 132
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 139
vii
Appendix C Connector Pin Assignments .................................................................................................... 142
Ethernet BNC ................................................................................................................................... 142
USB .................................................................................................................................................. 142
Microphone ....................................................................................................................................... 142
Headphone ....................................................................................................................................... 143
Line-in Audio .................................................................................................................................... 143
Line-out Audio .................................................................................................................................. 143
Appendix D Power Cord Set Requirements ................................................................................................ 144
General Requirements ..................................................................................................................... 144
Japanese Power Cord Requirements .............................................................................................. 144
Country-Specific Requirements ........................................................................................................ 145
Appendix E Specifications ............................................................................................................................ 146
All-in One Models ............................................................................................................................. 146
Index ................................................................................................................................................................. 147
viii
1
Product Features
Overview
Figure 1-1 HP TouchSmart Elite 7320 All-in-One Business PC
The HP TouchSmart Elite 7320 All-In One Business PC offers the following features:
●
All-in-One form factor with 21.5” diagonal touch-enabled widescreen LED anti-glare display with
full HD, adjustable tilt stand, HD low-light webcam and stereo speakers
●
Intel® Core™ i3, Intel Core i5, Intel Core i7, Intel Pentium Dual Core
●
Intel H61 chipset
●
Operating systems:
◦
Genuine Windows 7 Professional 64
◦
Genuine Windows 7 Home Premium 64
◦
Redflag Linux
◦
FreeDOS
Overview
1
●
2
Graphics:
◦
Integrated: Intel HD Graphics
◦
Discrete: NVIDIA GeForce 5xx (1GB); NVIDIA GeForce GT 5xx (2GB); AMD Radeon HD
6450A (1GB); AMD Radeon HD 6550A (2GB)
●
Integrated Realtek RTL8171EH Gigabit Ethernet Controller
●
HP Wireless 802.11 b/g/n Mini Card (2x2)
●
HP Wireless 802.11b/g/n Mini Card (2x2) with Bluetooth Combo
●
(2) SODIMM slots, up to 8 GB DDR3 non-ECC SDRAM (2 X 4 GB)
●
Hard drives:
◦
250GB to 2TB SATA 6.0Gb/s (7200 rpm)
◦
1.5TB to 2TB SATA 6.0Gb/s (5400 rpm)
◦
250GB to 2TB SATA 3.0Gb/s (7200 rpm)
◦
1.5TB to 2TB SATA 3.0Gb/s (5400 rpm)
●
HP Slim Tray-load DVD Writer, HP Slim Tray-load Blu-ray Combo Writer
●
Mini PCIe x1 slot
●
(4) rear USB 2.0; (2) side USB 3.0; Stereo audio headphone jack; Stereo audio line out; Coaxial
cables for tuner; IR blaster; Power connector; RJ-45 Ethernet; 6-in-1 Media Card Reader
●
Integrated IDT 92HD91 with Beats Audio™ and high-performance stereo speakers
●
Power:
◦
External 150W for UMA graphics cards
◦
External 180W for MXM graphics cards
Chapter 1 Product Features
Front Components
Figure 1-2 Front Components
Table 1-1 Front Components
Component
Component
1
Dual microphone array
5
Stereo speakers
2
Fixed 2-MP HD low-light webcam
6
Adjustable tilt stand
3
Webcam LED indicator
7
HP Wireless Keyboard
4
21.5-inch touch-enabled diagonal widescreen LED
anti-glare display with full HD
8
HP Wireless Mouse
Front Components
3
Side Components
Figure 1-3 Side Components
Table 1-2 Side Components
4
Component
Component
1
Optical Disk Drive
5
2 USB 2.0 ports
2
Hard Disk Drive LED Indicator
6
MIC Port
3
Media Card Reader LED Indicator
7
Headphone Port
4
6-in-1 Media Card Reader
Chapter 1 Product Features
Rear Components
Figure 1-4 Rear Components
Table 1-3 Rear Components
Component
Component
1
IR Emitter (Blaster) output
4
RJ-45/Ethernet
2
4 USB 2.0 ports
5
Power connector
3
Line out
6
TV coax in
Rear Components
5
2
Installing and Customizing the
Software
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the
computer with HP Total Care before installing the operating system. You will see a brief movie
followed by an online registration form. Fill out the form, click the Begin button, and follow the
instructions on the screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor
to permit the required airflow.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER
UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may
damage the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive,
the installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
Downloading Microsoft Windows Updates
6
1.
To set up your Internet connection, click Start > Internet Explorer and follow the instructions on
the screen.
2.
Once an Internet connection has been established, click the Start button.
Chapter 2 Installing and Customizing the Software
3.
Select the All Programs menu.
4.
Click on the Windows Update link.
The Windows Update screen appears. Click view available updates and make sure all critical
updates are selected. Click the Install button and follow the instructions on the screen.
It is recommended that you install all of the critical updates and service packs.
5.
After the updates have been installed, Windows will prompt you to reboot the machine. Be sure
to save any files or documents that you may have open before rebooting. Then select Yes to
reboot the machine.
Installing or Upgrading Device Drivers (Windows
systems)
When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Accessing Disk Image (ISO) Files
There are disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file
can be burned to CD media to create an installation CD. It is recommended that these disks be
created and the software installed in order to get the most from your PC. The software and image file
names are:
●
Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies
●
HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your
PC
Protecting the Software
To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive. Refer to the operating system or backup utility
documentation for instructions on making backup copies of your data files.
Installing or Upgrading Device Drivers (Windows systems)
7
3
Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
8
●
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
●
Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash
media devices.
●
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
during a Full Boot. You can set the system to:
❑
always Quick Boot (default);
❑
periodically Full Boot (from every 1 to 30 days); or
❑
always Full Boot.
●
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as
memory count, product name, and other non-error text messages. If a POST error occurs, the
error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).
●
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
restarted.
●
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.
●
Establish a setup password that controls access to the Computer Setup (F10) Utility and the
settings described in this section.
●
Secure integrated I/O functionality, including USB, audio, or embedded NIC, so that they cannot
be used until they are unsecured.
●
Enable or disable removable media boot ability.
Chapter 3 Computer Setup (F10) Utility
●
Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST).
●
Replicate the system setup by saving system configuration information on a USB flash drive and
restoring it on one or more computers.
●
Execute self-tests on a specified ATA hard drive (when supported by drive).
●
Enable or disable DriveLock security (when supported by drive).
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1.
Turn on or restart the computer.
2.
Press Esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom
of the screen.
NOTE: If you do not press Esc at the appropriate time, you must restart the computer and
again press Esc when the monitor light turns green to access the utility.
3.
Press F10 to enter Computer Setup.
4.
A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.
5.
Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.
6.
To apply and save changes, select File > Save Changes and Exit.
●
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To reset to factory settings or previously saved default settings (some models), select
Apply Defaults and Exit. This option will restore the original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
Computer Setup (F10) Utilities
9
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-1 Computer Setup—File
10
Option
Description
System Information
Lists:
●
Product name
●
SKU number (some models)
●
Processor type/speed/stepping
●
Cache size (L1/L2/L3)
●
Installed memory size/speed, number of channels (single or dual) (if applicable)
●
Integrated MAC address for embedded, enabled NIC (if applicable)
●
System BIOS (includes family name and version)
●
Chassis serial number
●
Asset Tracking Number
About
Displays copyright notice.
Set Time and Date
Allows you to set system time and date.
Apply Defaults and
Exit
Applies the currently selected default settings and clears any established passwords.
Ignore Changes
and Exit
Exits Computer Setup without applying or saving any changes.
Save Changes and
Exit
Saves changes to system configuration or default settings and exits Computer Setup.
Chapter 3 Computer Setup (F10) Utility
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-2 Computer Setup—Storage
Option
Description
Device Configuration
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented:
Hard Disk: Size, model, firmware version, serial number.
Emulation type has the following choices:
●
None (prevents BIOS data accesses and disables it as a boot device)
●
Hard Disk (treated as a hard disk)
CD-ROM: Model, firmware version, serial number.
Storage Options
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating
system. There are two supported options: IDE and AHCI.
The default is set based on the Feature Byte code stored in the SMBIOS Type11/Feature Byte
string as follows:
Feature Byte Default
FBC_SATA_RAID RAID
FBC_SATA_AHCI AHCI
FBC_SATA_IDE IDE
Otherwise (none found) Platform-dependent - to be implemented by BIOS Integrator
IDE - This is the most backwards-compatible setting of the three options. Operating systems
usually do not require additional driver support in IDE mode.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.
Computer Setup (F10) Utilities
11
Table 3-2 Computer Setup—Storage (continued)
DPS Self-Test
Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS
self-tests is attached to the system.
Boot Order
Allows you to:
●
Specify the order in which EFI boot sources (such as a internal hard drive, USB hard drive,
USB optical drive, or internal optical drive) are checked for a bootable operating system
image. Each device on the list may be individually excluded from or included for
consideration as a bootable operating system source.
EFI boot sources always have precedence over legacy boot sources.
●
Specify the order in which legacy boot sources (such as a network interface card, internal
hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating
system image. Each device on the list may be individually excluded from or included for
consideration as a bootable operating system source.
●
Specify the order of attached hard drives. The first hard drive in the order will have priority in
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: You can use F5 to disable individual boot items, as well as disable EFI boot and/or
legacy boot.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping
the boot menu) when the monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter.
The computer then boots from the selected non-default device for this one time.
12
Chapter 3 Computer Setup (F10) Utility
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Security
Option
Description
Setup Password
Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
See the Desktop Management Guide for more information.
Power-On Password
Allows you to set and enable a power-on password. The power-on password prompt appears
after a power cycle. If the user does not enter the correct power-on password, the unit will not
boot.
NOTE: This password does not appear on warm boots , such as Ctrl+Alt+Delete or Restart
from Windows, unless enabled in Password Options (see below).
See the Desktop Management Guide for more information.
Password Options
Allows you to:
(Appears only if a
power-on password or
setup password is set.)
●
Lock legacy resources (appears if a setup password is set). Default is enable.
●
Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but
not changing, the F10 Setup Options without entering setup password). Default is enable.
●
Specify whether the password is required for warm boot (Ctrl+Alt+Delete) (appears if a
power-on password is set). Default is enable.
●
Enable/disable network server mode (appears if a power-on password is set). Default is
disable.
Device Security
USB Security
Allows you to set Device Available/Device Hidden for:
●
Embedded Security Device (some models)
●
System Audio
●
Network Controller (some models)
●
SATA connectors/devices
Allows you to enable or disable groups of USB ports or individual USB ports. Default is device
available.
●
Front USB Ports
●
Rear USB Ports
●
internal USB Ports
Slot Security
Allows you to disable or enable the PCI, PCI Express, and MiniCard slots (as applicable). Default
is enable.
Network Boot
Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI
Express expansion card or embedded on the system board.) Default is enable.
Computer Setup (F10) Utilities
13
Table 3-3 Computer Setup—Security (continued)
System IDs
System Security
(some models: these
options are hardware
dependent)
Allows you to view:
●
Product Name
●
Serial number
●
Universal Unique Identifier (UUID) number. The UUID can only be updated if the current
chassis serial number is invalid. (These ID numbers are normally set in the factory and are
used to uniquely identify the system.)
●
SKU Number
●
Family Name
●
Asset tag (18-byte identifier), a property identification number assigned by the company to
the computer.
●
Feature Byte
●
Build ID
●
Keyboard locale setting for System ID entry
Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches.
Default is enabled.
Virtualization Technology (VTx/VTd)(some models) (enable/disable) - Controls the virtualization
features of the processor and DMA remapping features of the chipset. Changing this setting
requires turning the computer off and then back on. Default is disabled.
PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video
Path in the Chipset. This may allow viewing of some protected high definition content that would
otherwise be prohibited from playback. Selecting Max will assign 96 Megabytes of system
memory exclusively to PAVP.
Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and
chipset features needed to support a virtual appliance. Changing this setting requires turning the
computer off and then back on. Default is disabled. To enable this feature you must enable the
following features:
14
●
Embedded Security Device Support
●
Virtualization Technology
●
Virtualization Technology Directed I/O
Chapter 3 Computer Setup (F10) Utility
Table 3-3 Computer Setup—Security (continued)
Embedded Security Device (some models) (enable/disable) - Permits activation and deactivation
of the Embedded Security Device. Changing this setting requires turning the computer off and
then back on.
NOTE: To configure the Embedded Security Device, a Setup password must be set.
●
Reset to Factory Settings (some models) (Do not reset/Reset) - Resetting to factory defaults
will erase all security keys. Changing this setting requires turning the computer off and then
back on. Default is Do not reset.
CAUTION: The embedded security device is a critical component of many security
schemes. Erasing the security keys will prevent access to data protected by the Embedded
Security Device. Choosing Reset to Factory Settings may result in significant data loss.
OS management of Embedded Security Device (some models) (enable/disable) - This option
allows the user to limit operating system control of the Embedded Security Device. Changing this
setting requires turning the computer off and then back on. This option allows the user to limit OS
control of the Embedded Security Device. Default is enable.
●
Reset of Embedded Security Device through OS (some models) (enable/disable) - This
option allows the user to limit the operating system ability to request a Reset to Factory
Settings of the Embedded Security Device. Changing this setting requires turning the
computer off and then back on. Default is disable.
NOTE: To enable this option, a Setup password must be set.
DriveLock Security
Allows you to assign or modify a master or user password for hard drives. When this feature is
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither
is successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock
feature is attached to the system.
Computer Setup (F10) Utilities
15
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Power
Option
Description
Hardware Power
Management
SATA Power Management – Enables or disables SATA bus and/or device power management.
Default is enabled.
S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to
meet EUP Lot 6 requirement of less than 1 Watt power usage. Default is enabled.
S5 Wake on LAN (enable/disable).
Thermal
16
●
To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to
select the Advanced > Device Options menu and set the S5 Wake on LAN feature to
Disable. This obtains the lowest power consumption available on the computer during S5. It
does not affect the ability of the computer to Wake on LAN from suspend or hibernation, but
will prevent it from waking from S5 via the network. It does not affect operation of the
network connection while the computer is on.
●
If a network connection is not required, completely disable the network controller (NIC) by
using the arrow (left and right) keys to select the Security > Device Security menu. Set the
Network Controller option to Device Hidden. This prevents the network controller from being
used by the operating system and reduces the power used by the computer in S5.
Displays the CPU fan speed (RPMs).
Chapter 3 Computer Setup (F10) Utility
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-5 Computer Setup—Advanced
Option
Heading
Power-On Options
Allows you to set:
●
POST messages (enable/disable). Default is disabled.
●
After Power Loss (off/on/previous state). Default is Power off. Setting this option to:
◦
Power off—causes the computer to remain powered off when power is restored.
◦
Power on—causes the computer to power on automatically as soon as power is
restored.
◦
Previous state—causes the computer to power on automatically as soon as power is
restored, if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be
able to use the suspend/sleep feature or the Remote Management features.
●
POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST
process. This delay is sometimes needed for hard disks on some PCI cards that spin up very
slowly, so slowly that they are not ready to boot by the time POST is finished. The POST
delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is
None.
BIOS Power-On
Allows you to set the computer to turn on automatically at a time you specify.
Bus Options
On some models, allows you to enable or disable:
Device Options
●
PCI SERR# Generation. Default is enable.
●
PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration
space; only needed when more than one graphics controller is installed. Default is disable.
Allows you to set:
●
Num Lock State at Power-On (off/on). Default is off.
●
Multi-Processor (enable/disable). Use this option to disable multi-processor support under
the OS. Default is enabled.
●
Hyper-threading (enable/disable) (some models). Use this option to disable processor
hyperthreading.
●
Integrated Video (enable/disable). Use this option to disable the integrated video controller
when another video controller is present in the system. Default is enabled.
●
NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded
NIC option ROM to allow the unit to boot through the network to a PXE server. This is
typically used to download a corporate image to a hard drive. The NIC option ROM takes up
memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space.
This space is limited. This F10 option will allow users to disable the downloading of this
embedded NIC option ROM thus giving more DCH space for additional PCI cards which may
need option ROM space. The default will be to have the NIC option-ROM-enabled. Default is
PXE.
Computer Setup (F10) Utilities
17
4
Serial ATA (SATA) Drive Guidelines
and Features
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel
ATA (PATA) drives are supported.
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable
7/7
Number of pins in power cable
15
Maximum data cable length
39.37 in (100 cm)
Data interface voltage differential
400-700 mV
Drive voltages
3.3 V, 5 V, 12 V
Jumpers for configuring drive
N/A
Data transfer rate
3.0 Gb/s
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA
1.5 Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and
never bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
18
Chapter 4 Serial ATA (SATA) Drive Guidelines and Features
SMART ATA Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.
Hard Drive Capacities
The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may
be properly accessed by the operating system. A single hard drive may therefore be subdivided into a
number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the
operating system may differ from that marked on the hard drive or listed in the computer specification.
Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by
Microsoft are bytes to the base 2.
Drive/Partition Capacity Limits
Maximum Size
File System
Controller Type
Operating System
Partition
Drive
FAT 32
ATA
Windows 7
32 GB
2 TB
NTFS
ATA
Windows 7
2 TB
2 TB
SMART ATA Drives
19
5
Routine Care and Disassembly
Preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to
the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work
perfectly throughout a normal cycle. The device may function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The following table shows that:
●
Different activities generate different amounts of static electricity.
●
Static electricity increases as humidity decreases.
Relative Humidity
20
Event
55%
40%
10%
Walking across carpet
7,500 V
15,000 V
35,000 V
Walking across vinyl floor
3,000 V
5,000 V
12,000 V
Motions of bench worker
400 V
800 V
6,000 V
Removing DIPs* from plastic tube
400 V
700 V
2,000 V
Chapter 5 Routine Care and Disassembly Preparation
Removing DIPs* from vinyl tray
2,000 V
4,000 V
11,500 V
Removing DIPs* from Styrofoam
3,500 V
5,000 V
14,500 V
Removing bubble pack from PCB
7,000 V
20,000 V
26,500 V
Packing PCBs in foam-lined box
5,000 V
11,000 V
21,000 V
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE:
700 volts can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to prevent
damage to electric components and accessories.
●
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or
boxes.
●
Protect all electrostatic parts and assemblies with conductive or approved containers or
packaging.
●
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their container.
●
Always be properly grounded when touching a sensitive component or assembly.
●
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
conductive foam.
Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
●
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.
●
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible
with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on
both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method
Voltage
Antistatic plastic
1,500
Carbon-loaded plastic
7,500
Metallized laminate
15,000
Electrostatic Discharge Information
21
Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
●
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected
to the work surface and properly grounded tools and equipment.
●
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
●
Turn off power and input signals before inserting and removing connectors or test equipment.
●
Use fixtures made of static-safe materials when fixtures must directly contact dissipative
surfaces.
●
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
●
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
22
●
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Conductive foam
●
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●
Static-dissipative table or floor mats with hard tie to ground
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
Chapter 5 Routine Care and Disassembly Preparation
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
●
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and
cold.
●
Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all
vented sides of the computer and above the monitor to permit the required airflow.
●
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.
●
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning
the air vents.
●
Never operate the computer with the cover removed.
●
Do not place computers so near each other that they are subject to each other’s re-circulated or
preheated air.
●
Keep liquids away from the computer and keyboard.
●
Never cover the ventilation slots on the monitor with any type of material.
●
Install or enable power management functions of the operating system or other software,
including sleep states.
Routine Care
General Cleaning Safety Precautions
1.
Never use solvents or flammable solutions to clean the computer.
2.
Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and
then use the cloth on the component.
3.
Always unplug the computer when cleaning with liquids or damp cloths.
4.
Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5.
Disconnect the keyboard before cleaning it.
6.
Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the Computer Case
Follow all safety precautions in General Cleaning Safety Precautions on page 23 before cleaning the
computer.
Operating Guidelines
23
To clean the computer case, follow the procedures described below:
●
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with
a cloth or swab dampened with clear water.
●
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.
●
After cleaning, always wipe the unit with a clean, lint-free cloth.
●
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the
vents and limit the airflow.
Cleaning the Keyboard
Follow all safety precautions in General Cleaning Safety Precautions on page 23 before cleaning the
keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the
Computer Case on page 23.
When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions
on page 23 before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from
under the keys.
●
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
●
Canned, pressurized air may be used to clean debris from under the keys. Caution should be
used as too much air pressure can dislodge lubricants applied under the wide keys.
●
If you remove a key, use a specially designed key puller to prevent damage to the keys. This
tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these
keys are improperly removed or installed, the keyboard may not function properly.
●
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to
remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the Monitor
24
●
Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or flammable liquids on the monitor.
●
To clean the monitor body follow the procedures in Cleaning the Computer Case on page 23.
Chapter 5 Routine Care and Disassembly Preparation
Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
●
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out
any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
●
To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 23.
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Tools and Software Requirements
To service the computer, you need the following:
●
Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
●
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
●
Phillips #2 screwdriver
●
Diagnostics software
●
HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 166527-002)
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with
the part that was removed, then returned to their proper locations.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the
work area to prevent damage.
Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with
care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or
removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid
bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot
be caught or snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location
during the reassembly process. Improper cable placement can damage the computer.
Service Considerations
25
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.
●
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”
●
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
protective packaging until they are actually mounted in the CPU.
●
Avoid dropping drives from any height onto any surface.
●
If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive
while the computer is on or in standby mode.
●
Before handling a drive, ensure that you are discharged of static electricity. While handling a
drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to Electrostatic Discharge Information on page 20
●
Do not use excessive force when inserting a drive.
●
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic
fields such as monitors or speakers.
Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this
guide for instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose
in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste. In order to forward them to recycling or proper disposal, please use the
public collection system or return them to HP, their authorized partners, or their agents.
26
Chapter 5 Routine Care and Disassembly Preparation
6
Illustrated parts catalog
Computer major components
Item
Description
Spare part number
(1)
Front bezel
671590-001
(2)
Rear cover
671589-001
(3)
System board
671547-001
(4)
Stand
671591-001
Display panels (21.5-inch, touch screen, include bezel; not illustrated)
non-ZBD, CMI
671571-001
ZBD, Samsung
671573-001
non-ZBD, AUO
671574-001
LG
671575-001
ZBD, AUO
671577-001
Computer major components
27
Boards, memory, processors
Item
Description
(1)
Graphics cards
AMD Radeon HD 6450A 1GB DDR3 MXM 3.0A (includes bracket)
671561-001
AMD Radeon HD 6450A 1GB DDR3 MXM 3.0A (includes bracket)
671563-001
NVIDIA GeForce GT 5xx 1GB DDR3 MXM 3.0A (includes bracket)
671564-001
NVIDIA GeForce GT 5xx 2GB DDR3 MXM 3.0A (includes bracket)
671565-001
(2)
Touch controller board
671570-001
(3)
Converter
671569-001
(4)
WLAN modules
(5)
(6)
28
Spare part number
802.11b/g/n (2x2) WLAN card
654602-001
HP WLAN combo 802.11b/g/n + Bluetooth 2.1 card
652279-001
802.11b/g/n (1x1) WLAN module
634906-001
TV tuners
HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; non-BFR)
613990-001
HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; BFR)
621425-001
HP TV Tuner SW DVB-T Mini Card (for use in EMEA)
671566-001
Webcam module
671583-001
Chapter 6 Illustrated parts catalog
Item
Description
Spare part number
Webcam lens cover
671585-001
Memory modules (PC3-10600, 1333-MHz; not illustrated)
4-GB
646801-001
593234-001
2-GB
646800-001
593233-001
1-GB
646808-001
Intel Core i7 processors (includes replacement thermal material; not illustrated)
●
2600S (2.8-GHz, 8-MB L3 cache)
638419-001
Intel Core i5 processors (includes replacement thermal material; not illustrated)
●
2500S (2.7-GHz, 6-MB L3 cache)
638420-001
●
2400S (2.5-GHz, 6-MB L3 cache)
640953-001
Intel Core i3 processors (includes replacement thermal material; not illustrated)
●
2120 (3.3-GHz, 3-MB L3 cache; not for use in Brazil)
638412-001
●
2105 (3.1-GHz, 3-MB L3 cache)
655970–001
●
2100 (3.1-GHz, 3-MB L3 cache)
638411-001
Intel Pentium Dual-Core processors (includes replacement thermal material; not
illustrated)
●
G850 (2.9-GHz, 3-MB L3 cache)
655973-001
●
G840 (2.8-GHz, 3-MB L3 cache
655972-001
●
G620 (2.6-GHz, 3-MB L3 cache)
655971-001
Mass storage devices
Item
Description
(1)
Optical drives
(2)
Spare part number
HP SuperMulti DVD Writer Drive, 8x, LightScribe (includes bezel)
671555-001
HP SuperMulti DVD Writer Drive, 8x, LightScribe (does not include bezel)
619238-001
HP SuperMulti DVD Writer Drive, 8x, non-LightScribe (does not include bezel)
657959-001
HP Slim Slot Blu-ray Combo Drive, 4x (does not include bezel)
619239-001
Hard drives
2-TB, 7200-rpm
613210-001
2-TB, 5400-rpm
616608-001
1.5-TB, 7200-rpm
613209-001
Mass storage devices
29
Item
Description
Spare part number
1.5-TB, 5400-rpm
652272-001
1-TB
621418-001
750-GB
632938-001
500-GB
621421-001
320-GB
621420-001
250-GB
621419-001
Item
Description
Spare part number
(1)
Display panel cable
Cables
30
LG
671578-001
Samsung
671580-001
AUO
671581-001
(2)
Webcam cable
671586-001
(3)
Touch controller, USB
671600-001
(4)
Converter
671599-001
Chapter 6 Illustrated parts catalog
Item
Description
Spare part number
(5)
LVDS
671598-001
(6)
Power button/LED
671597-001
(7)
Hard drive
671595-001
(8)
Optical drive
671596-001
(9)
IR blaster cable (not illustrated)
671594-001
TV tuner connector, RF, NTSC, 40mm (not illustrated)
671593-001
TV tuner connector, RF, PAL, 40mm (not illustrated)
671601-001
Antenna for use with 2x2 WLAN module (not illustrated)
671559-001
Antenna for use with 1x1 WLAN module (not illustrated)
671560-001
Misc parts
Item
Description
Spare part number
(1)
Fan
671582-001
(2)
Speaker, left
671587-001
(3)
Speaker, right
671588-001
(4)
Thermal module (heat sink) for use with the graphics board
671562-001
(5)
Thermal module (heat sink) for use with the processor
671548-001
Thermal pads (attach to middle frame under system board; not illustrated)
Misc parts
31
Item
Description
Spare part number
Thermal pad for use with the thermal module and processor
671549-001
Thermal pad for use with VCORE
671550-001
Thermal pad for use with VAXG
671551-001
Thermal pad for use with PCH/SB
671552-001
Thermal pad for use with memory modules
671553-001
Power supply, 180W, external (not illustrated)
613766-001
Mouse
USB, optical
596410-001
Wireless
625685-001
Hard drive cage (not illustrated)
671554-001
Hard drive rubber grommet (not illustrated)
663357-001
Optical drive dummy bezel (not illustrated)
671556-001
Optical drive bezel (not illustrated)
671557-001
Optical drive bracket (not illustrated)
671558-001
Label, rear I/O (NTSC/PAL) (not illustrated)
671592-001
Keyboards (not illustrated)
NOTE: For a detailed list of keyboards and country codes, see Sequential part number listing
on page 33.
32
Description
Spare part number
USB, red
537924-xx1
USB
537924-xx1
USB, low cost
630886-xx1
Wireless
665719-xx1
USB, jade with Beats logo
655572-xx1
USB, jade
655571-xx1
Chapter 6 Illustrated parts catalog
Sequential part number listing
Spare part
number
Description
537923-071
Keyboard, USB, red, for use in Spain
537924-001
Keyboard, USB for use in the United States
537924-031
Keyboard, USB for use in the United Kingdom
537924-041
Keyboard, USB for use in Germany
537924-051
Keyboard, USB for use in France
537924-061
Keyboard, USB for use in Italy
537924-071
Keyboard, USB for use in Spain
537924-081
Keyboard, USB for use in Denmark
537924-091
Keyboard, USB for use in Norway
537924-101
Keyboard, USB for use in Sweden
537924-111
Keyboard, USB for use in Switzerland
537924-121
Keyboard, USB for use in French Canada
537924-131
Keyboard, USB for use in Portugal
537924-141
Keyboard, USB for use in Turkey
537924-151
Keyboard, USB for use in Greece
537924-161
Keyboard, USB for use in Latin American Spanish
537924-171
Keyboard, USB for use in Saudi Arabia
537924-181
Keyboard, USB for use in Belgium
537924-201
Keyboard, USB for use in Brazil
537924-211
Keyboard, USB for use in Hungary
537924-221
Keyboard, USB for use in the Czech Republic
537924-231
Keyboard, USB for use in Slovakia
537924-241
Keyboard, USB for use in Poland
537924-251
Keyboard, USB for use in Russia
537924-261
Keyboard, USB for use in Bulgaria
537924-271
Keyboard, USB for use in Romania
537924-331
Keyboard, USB for use in the Netherlands
537924-351
Keyboard, USB for use in Finland
537924-B41
Keyboard, USB for use in BHCSY
537924-DE1
Keyboard, USB for use in French Arabic
537924-DH1
Keyboard, USB for use in Nordic
537924-L31
Keyboard, USB for use in International English
Sequential part number listing
33
34
Spare part
number
Description
593233-001
Memory module, 2-GB (PC3-10600, 1333-MHz)
593234-001
Memory module, 4-GB (PC3-10600, 1333-MHz)
596410-001
Mouse, USB, optical
646800-001
Memory module, 2-GB (PC3-10600, 1333-MHz)
646801-001
Memory module, 4-GB (PC3-10600, 1333-MHz)
646808-001
Memory module, 1-GB (PC3-10600, 1333-MHz)
613209-001
Hard drive, 1.5-TB, 7200-rpm
613210-001
Hard drive, 2-TB, 7200-rpm
613766-001
Power supply, 180W, external
613990-001
HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; non-BFR)
616608-001
Hard drive, 2-TB, 5400-rpm
619238-001
HP SuperMulti DVD Writer Drive, 8x, LightScribe (does not include bezel)
619239-001
HP Slim Slot Blu-ray Combo Drive, 4x (does not include bezel)
621418-001
Hard drive, 1-TB
621419-001
Hard drive, 250-GB
621420-001
Hard drive, 320-GB
621421-001
Hard drive, 500-GB
621425-001
HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; BFR)
625685-001
Mouse, wireless
630886-001
Keyboard, USB, low cost for use in Nordic countries
632938-001
Hard drive, 750-GB
634906-001
802.11b/g/n (1x1) WLAN module
638411-001
Intel Core i3 processor, 2100 (3.1-GHz, 3-MB L3 cache)
638412-001
Intel Core i3 processor, 2120 (3.3-GHz, 3-MB L3 cache; not for use in Brazil)
638419-001
Intel Core i7 processor, 2600S (2.8-GHz, 8-MB L3 cache)
638420-001
Intel Core i5 processor, 2500S (2.7-GHz, 6-MB L3 cache)
640953-001
Intel Core i5 processor, 2400S (2.5-GHz, 6-MB L3 cache)
652272-001
Hard drive, 1.5-TB, 5400-rpm
652279-001
HP WLAN combo 802.11b/g/n + Bluetooth 2.1 card
654602-001
802.11b/g/n (2x2) WLAN card
655571-001
Keyboard, jade for use in the United States
655571-031
Keyboard, jade for use in the United Kingdom
655571-041
Keyboard, jade for use in Germany
655571-051
Keyboard, jade for use in France
Chapter 6 Illustrated parts catalog
Spare part
number
Description
655571-061
Keyboard, jade for use in Italy
655571-071
Keyboard, jade for use in Spain
655571-081
Keyboard, jade for use in Denmark
655571-091
Keyboard, jade for use in Norway
655571-101
Keyboard, jade for use in Sweden
655571-111
Keyboard, jade for use in Switzerland
655571-121
Keyboard, jade for use in French Canada
655571-131
Keyboard, jade for use in Portugal
655571-141
Keyboard, jade for use in Turkey
655571-151
Keyboard, jade for use in Greece
655571-161
Keyboard, jade for use in Latin American Spanish
655571-171
Keyboard, jade for use in Saudi Arabia
655571-181
Keyboard, jade for use in Belgium
655571-201
Keyboard, jade for use in Brazil
655571-211
Keyboard, jade for use in Hungary
655571-221
Keyboard, jade for use in the Czech Republic
655571-231
Keyboard, jade for use in Slovakia
655571-241
Keyboard, jade for use in Poland
655571-251
Keyboard, jade for use in Russia
655571-261
Keyboard, jade for use in Bulgaria
655571-271
Keyboard, jade for use in Romania
655571-331
Keyboard, jade for use in the Netherlands
655571-351
Keyboard, jade for use in Finland
655571-B41
Keyboard, jade for use in BHCSY
655571-DE1
Keyboard, jade for use in French Arabic
655571-DH1
Keyboard, jade for use in Nordic
655571-L31
Keyboard, jade for use in International English
655572-001
Keyboard, jade with Beats logo for use in the United States
655572-031
Keyboard, jade with Beats logo for use in the United Kingdom
655572-041
Keyboard, jade with Beats logo for use in Germany
655572-051
Keyboard, jade with Beats logo for use in France
655572-061
Keyboard, jade with Beats logo for use in Italy
655572-071
Keyboard, jade with Beats logo for use in Spain
655572-081
Keyboard, jade with Beats logo for use in Denmark
Sequential part number listing
35
36
Spare part
number
Description
655572-091
Keyboard, jade with Beats logo for use in Norway
655572-101
Keyboard, jade with Beats logo for use in Sweden
655572-111
Keyboard, jade with Beats logo for use in Switzerland
655572-121
Keyboard, jade with Beats logo for use in French Canada
655572-131
Keyboard, jade with Beats logo for use in Portugal
655572-141
Keyboard, jade with Beats logo for use in Turkey
655572-151
Keyboard, jade with Beats logo for use in Greece
655572-161
Keyboard, jade with Beats logo for use in Latin American Spanish
655572-171
Keyboard, jade with Beats logo for use in Saudi Arabia
655572-181
Keyboard, jade with Beats logo for use in Belgium
655572-201
Keyboard, jade with Beats logo for use in Brazil
655572-211
Keyboard, jade with Beats logo for use in Hungary
655572-221
Keyboard, jade with Beats logo for use in the Czech Republic
655572-231
Keyboard, jade with Beats logo for use in Slovakia
655572-241
Keyboard, jade with Beats logo for use in Poland
655572-251
Keyboard, jade with Beats logo for use in Russia
655572-261
Keyboard, jade with Beats logo for use in Bulgaria
655572-271
Keyboard, jade with Beats logo for use in Romania
655572-331
Keyboard, jade with Beats logo for use in the Netherlands
655572-351
Keyboard, jade with Beats logo for use in Finland
655572-B41
Keyboard, jade with Beats logo for use in BHCSY
655572-DE1
Keyboard, jade with Beats logo for use in French Arabic
655572-DH1
Keyboard, jade with Beats logo for use in Nordic
655572-L31
Keyboard, jade with Beats logo for use in International English
655970-001
Intel Core i3 processor, 2105 (3.1-GHz, 3-MB L3 cache)
655971-001
Intel Pentium Dual-Core processor, G620 (2.6-GHz, 3-MB L3 cache)
655972-001
Intel Pentium Dual-Core processor, G840 (2.8-GHz, 3-MB L3 cache
655973-001
Intel Pentium Dual-Core processor, G850 (2.9-GHz, 3-MB L3 cache)
657959-001
HP SuperMulti DVD Writer Drive, 8x, non-LightScribe (does not include bezel)
663357-001
Hard drive rubber grommet
665719-001
Keyboard, wireless for use in the United States
665719-031
Keyboard, wireless for use in the United Kingdom
665719-041
Keyboard, wireless for use in Germany
665719-051
Keyboard, wireless for use in France
Chapter 6 Illustrated parts catalog
Spare part
number
Description
665719-061
Keyboard, wireless for use in Italy
665719-071
Keyboard, wireless for use in Spain
665719-081
Keyboard, wireless for use in Denmark
665719-091
Keyboard, wireless for use in Norway
665719-101
Keyboard, wireless for use in Sweden
665719-111
Keyboard, wireless for use in Switzerland
665719-121
Keyboard, wireless for use in French Canada
665719-131
Keyboard, wireless for use in Portugal
665719-141
Keyboard, wireless for use in Turkey
665719-151
Keyboard, wireless for use in Greece
665719-161
Keyboard, wireless for use in Latin American Spanish
665719-171
Keyboard, wireless for use in Saudi Arabia
665719-181
Keyboard, wireless for use in Belgium
665719-201
Keyboard, wireless for use in Brazil
665719-211
Keyboard, wireless for use in Hungary
665719-221
Keyboard, wireless for use in the Czech Republic
665719-231
Keyboard, wireless for use in Slovakia
665719-241
Keyboard, wireless for use in Poland
665719-251
Keyboard, wireless for use in Russia
665719-261
Keyboard, wireless for use in Bulgaria
665719-271
Keyboard, wireless for use in Romania
665719-331
Keyboard, wireless for use in the Netherlands
665719-351
Keyboard, wireless for use in Finland
665719-B41
Keyboard, wireless for use in BHCSY
665719-DE1
Keyboard, wireless for use in French Arabic
665719-DH1
Keyboard, wireless for use in Nordic
665719-L31
Keyboard, wireless for use in International English
671547-001
System board
671548-001
Thermal module (heat sink) for use with the processor
671549-001
Thermal pad for use with the thermal module and processor
671550-001
Thermal pad for use with VCORE
671551-001
Thermal pad for use with VAXG
671552-001
Thermal pad for use with PCH/SB
671553-001
Thermal pad for use with memory modules
Sequential part number listing
37
38
Spare part
number
Description
671554-001
Hard drive cage
671555-001
HP SuperMulti DVD Writer Drive, 8x, LightScribe (includes bezel)
671556-001
Optical drive dummy bezel
671557-001
Optical drive bezel
671558-001
Optical drive bracket
671559-001
Antenna for use with 2x2 WLAN module
671560-001
Antenna for use with 1x1 WLAN module
671562-001
Thermal module (heat sink) for use with the graphics board
671561-001
AMD Radeon HD 6450A 1GB DDR3 MXM 3.0A (includes bracket)
671563-001
AMD Radeon HD 6450A 1GB DDR3 MXM 3.0A (includes bracket)
671564-001
NVIDIA GeForce GT 5xx 1GB DDR3 MXM 3.0A (includes bracket)
671565-001
NVIDIA GeForce GT 5xx 2GB DDR3 MXM 3.0A (includes bracket)
671566-001
HP TV Tuner SW DVB-T Mini Card (for use in EMEA)
671569-001
Converter
671570-001
Touch controller board
671571-001
Display panel, non-ZBD, CMI (21.5-inch, touch screen, include bezel)
671573-001
Display panel, ZBD, Samsung (21.5-inch, touch screen, include bezel)
671574-001
Display panel, non-ZBD, AUO (21.5-inch, touch screen, include bezel)
671575-001
Display panel, LG (21.5-inch, touch screen, include bezel)
671577-001
Display panel, ZBD, AUO (21.5-inch, touch screen, include bezel)
671578-001
Display panel cable - LG
671580-001
Display panel cable - Samsung
671581-001
Display panel cable - AUO
671582-001
Fan
671583-001
Webcam module
671585-001
Webcam lens cover
671586-001
Webcam cable
671587-001
Speaker, left
671588-001
Speaker, right
671589-001
Rear cover
671590-001
Front bezel
671591-001
Stand
671592-001
Label, rear I/O (NTSC/PAL)
671593-001
TV tuner connector, RF, NTSC, 40mm
Chapter 6 Illustrated parts catalog
Spare part
number
Description
671594-001
IR blaster cable
671595-001
Hard drive cable
671596-001
Optical drive cable
671597-001
Power button/LED cable
671598-001
LVDS cable
671599-001
Converter cable
671600-001
Touch controller cable
671601-001
TV tuner, RF, PAL, 40mm
Sequential part number listing
39
7
Removal and Replacement Procedures
All-in One (AIO) Chassis
The following sections provide information about disassembling various components of the computer.
Preparing to Disassemble the Computer
To avoid injury and equipment damage, always complete the following steps in order, when opening
the HP Pro All-in-One.
1.
Remove all media (CD, DVD, etc.) from the computer.
2.
Shut down the computer.
3.
After the system has completely shut down, disconnect the power adapter from the back of the
HP Pro All-in-One.
4.
Disconnect all other attached cables from the back of the computer.
5.
Place the computer face down on a soft flat surface. HP recommends that you set down a
blanket, towel, or other soft cloth to protect the screen surface from scratches or other damage.
WARNING! Beware of sharp edges inside the chassis.
40
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
Rear Cover
Description
Spare part number
Rear cover
671589-001
Remove the one main rear cover to access internal components
To remove the rear cover:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Open the VESA cover (1), and then loosen the 2 captive Phillips screws (2) that secure the
cover to the computer.
NOTE: Some models may include a 3rd screw under the VESA cover.
Figure 7-1 Removing the rear cover
3.
Lift the cover off the computer
To replace the rear cover, reverse the removal procedures.
Rear Cover
41
Stand
Description
Spare part number
Stand
671591-001
The stand is secured with 8 screws.
To remove the stand:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
To keep the stand from binding the screws, position the computer with the front facing downward
and the stand not touching the surface.
4.
Remove the 8 Phillips screws (4 from each side) (1) that secure the stand to the computer.
5.
Pull the stand down slightly, and then lift it off the computer (2).
Figure 7-2 Removing the stand
To replace the stand, reverse the removal procedures.
42
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
Memory Cover
To remove the memory cover:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
LIft the memory cover straight up and off the computer.
Figure 7-3 Removing the memory cover
Remove the memory cover to gain access to the following:
(1): Memory modules
(2): RTC battery
Memory Cover
43
(3): CMOS header/jumper
Figure 7-4 Memory cover components
A jumper settings table is printed on the sheet metal to the left of the memory cover.
Table 7-1 Jumper settings
2
4
Clear CMOS
4
6
Normal
1
3
Clear Password
3
5
Normal
The following table shows pin number locations for the header.
Table 7-2 Pin numbers
1
3
5
2
4
6
To replace the memory cover, reverse the removal procedures.
44
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
Memory
Description
Spare part number
4 GB
646801-001
593234-001
2 GB
646800-001
593233-001
1 GB
646808-001
You must remove the memory cover to access the memory modules. The computer has two memory
slots.
The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) small outline dual inline memory modules (SODIMMs).
The memory sockets on the system board can be populated with up to two industry-standard
SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve
the maximum memory support, you can populate the system board with up to 8 GB of memory.
For proper system operation, the SODIMMs must be:
●
industry-standard 204-pin
●
unbuffered non-ECC PC3-10600 DDR3-1333 MHz-compliant
●
1.5 volt DDR3-SDRAM SODIMMs
The DDR3-SDRAM SODIMMs must also:
●
support CAS latency 9 DDR3 1333 MHz (9-9-9 timing)
●
contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification
In addition, the computer supports:
●
512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
●
single-sided and double-sided SODIMMS
●
SODIMMs constructed with x8 and x16 devices; SODIMMs constructed with x4 SDRAM are not
supported
NOTE:
The system will not operate properly if you install unsupported SODIMMs.
There are two memory sockets on the system board located behind the memory access panel. To
remove or install memory modules:
To remove a memory module:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
Memory
45
3.
Remove the memory cover (see Memory Cover on page 43).
4.
To remove a memory module, press outward on the two latches on each side of the SODIMM
(1), allow the module to lift up to about a 45-degree angle, and then pull the SODIMM out of the
socket (2).
Figure 7-5 Removing a memory module
The computer automatically recognizes the additional memory when you turn on the computer.
46
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
Optical Drive
Description
Spare part number
HP SuperMulti DVD Writer Drive, 8x, LightScribe (includes bezel)
671555-001
HP SuperMulti DVD Writer Drive, 8x, LightScribe (does not include bezel)
619238-001
HP SuperMulti DVD Writer Drive, 8x, non-LightScribe (does not include bezel)
657959-001
HP Slim Slot Blu-ray Combo Drive, 4x (does not include bezel)
619239-001
The optical drive is located on the left side of the computer (viewed from behind) under the inverter
board. It is secured with one screw.
Figure 7-6 Optical drive location
To remove the optical drive:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Loosen the Phillips screw (1) that secures the drive to the computer.
Optical Drive
47
4.
Insert a screwdriver into the slot next to the drive bracket (2) and push the drive out of the bay,
and then slide the drive out of the computer (3).
Figure 7-7 Removing the optical drive
5.
If you need to remove the drive bracket from the drive, remove the two Torx screws (1) that
secure the bracket to the drive, and then remove the bracket from the drive (2).
NOTE: Optical drive spare part kits do not include replacement brackets. Reuse the existing
bracket.
Figure 7-8 Removing the optical drive bracket
To install an optical drive, reverse the removal procedures.
48
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
Hard Drive
Description
Spare part number
2-TB, 7200-rpm
613210-001
2-TB, 5400-rpm
616608-001
1.5-TB, 7200-rpm
613209-001
1.5-TB, 5400-rpm
652272-001
1-TB
621418-001
750-GB
632938-001
500-GB
621421-001
320-GB
621420-001
250-GB
621419-001
The hard drive is located on the left side of the computer (viewed from behind). The drive is secured
with one captive screw and is housed in a removable cage.
Figure 7-9 Hard drive location
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Loosen the captive Phillips screw that secures the drive to the computer (1).
Hard Drive
49
3.
Grasp the handle on top of the hard drive cage and slide the cage toward the outer edge of the
computer (2), then lift the cage out of the computer (3).
Figure 7-10 Removing the hard drive cage
4.
50
Remove the four Phillips mounting screws (1) that secure the drive to the cage. Do not remove
the blue rubber grommets behind each screw. They must stay attached to the cage when
installing a new hard drive.
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
5.
Slide the hard drive out of the cage (2).
Figure 7-11 Removing the hard drive from the cage
NOTE: Be sure to correctly install the rubber grommets in the HDD cage. Incorrect installation can
result in hard drive installation problems.
To replace the hard drive, reverse the removal procedures.
Hard Drive
51
Converter Board
Description
Spare part number
Converter board
671569-001
Converter cable
671599-001
The converter board is located on the left side of the computer. It is secured with 2 screws and has 2
connectors.
Figure 7-12 converter board location
The backlight cable differs depending on the display panel vendor.
All display panel use the same converter board. You must properly set the jumper on the converter
board based on the vendor that produced the display panel.
CAUTION: Failure to properly set the converter board jumper can result in damage to the converter
board.
See the following image for display panel jumper settings. This information is also printed on the
computer next to the converter board.
52
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
Figure 7-13 Converter board jumper settings
To remove the converter board:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Disconnect the 2 cables from the board (1).
NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not
pull on the wires.
4.
Remove the 2 Torx screws (2) that secure the board to the computer.
Figure 7-14 Removing the converter board
5.
Lift the converter board from the computer.
To install the converter board, reverse the removal procedures.
Converter Board
53
Touch Controller Board
Description
Spare part number
Touch controller board
671600-001
The touch controller board is located on the left side of the computer above the inverter board. It is
secured with 1 screw and has 3 connectors.
Figure 7-15 Touch controller board location
To remove the touch screen board:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Disconnect the 3 cables from the board.
NOTE: The touch camera and FFC cables are marked with one dot and two dots to indicate
the camera position. Be sure to install the cables in the correct order – the cable with one dot
connects to the left side of the card; the cable with two dots connects to the right side of the
card.
54
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
4.
Remove the Torx screw that secures the board to the computer.
Figure 7-16 Removing the touch controller board
5.
Lift the touch controller board from the computer.
To install the touch controller board, reverse the removal procedures.
Touch Controller Board
55
Webcam Module
Description
Spare part number
Webcam module
671583-001
Webcam lens cover
671585-001
Webcam cable
671586-001
The webcam module is located at the top of the computer. It has one connector and is housed in a
bracket. The assembly is secured to the computer with 1 screw. The module is secured to the bracket
with 2 screws.
Figure 7-17 Webcam module location
To remove the webcam module:
56
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
3.
Remove the Torx screw (1) that secures the module to the computer, and lift the module from
the computer as far as the cable allows (2).
Figure 7-18 Removing the webcam module assembly
4.
Disconnect the cable from the module.
Figure 7-19 Disconnecting the webcam cable
5.
Remove the two screws (1) that secure the module to the bracket, and then separate the module
from the bracket (2).
Figure 7-20 Removing the webcam module from the bracket
To install a webcam module, reverse the removal procedures.
Webcam Module
57
Speakers
Description
Spare part number
Speaker, left
671587-001
Speaker, right
671588-001
The speakers are located at the bottom of the computer. Two separate speakers are each secured by
two screws. The speakers are connected together by a cable and have one cable that routes to the
system board connector.
Figure 7-21 Speaker location
To remove the speakers:
58
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove two Phillips screws (1) that secure each speaker to the computer.
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
4.
Disconnect the speaker cable (2) from the system board.
Figure 7-22 Removing the left speaker
5.
Remove the speakers from the computer.
Reverse this procedure to replace the speakers.
Note that the speakers are connected together.
Figure 7-23 Removing the left speaker
Speakers
59
System Board Cover
The system board cover protects the system board. It is secured with four screws.
Figure 7-24 System board cover location
To remove the system board cover:
60
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the four Torx screws (1) that secure the cover to the computer.
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
4.
Lift the left side of the cover, and then rotate the cover up and off the computer (2).
Figure 7-25 Removing the system board cover
To install the system board cover, reverse the removal procedures.
System Board Cover
61
WLAN Module
Description
Spare part number
802.11b/g/n (2x2) WLAN card
654602-001
HP WLAN combo 802.11b/g/n + Bluetooth 2.1 card
652279-001
802.11b/g/n (1x1) WLAN module
634906-001
The WLAN module is secured with 2 screws and has 1 connected antenna.
Figure 7-26 WLAN module location
To remove the WLAN module:
62
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the system board cover (see System Board Cover on page 60).
4.
Disconnect the antenna cable from the module (1).
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
5.
Remove the 2 Phillips screws (2) that secure the module to the computer.
Figure 7-27 Removing the WLAN module antenna and screws
6.
Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2)
Figure 7-28 Removing the WLAN module
To install the WLAN module, reverse the removal procedures.
NOTE:
WLAN modules are designed with a notch to prevent incorrect insertion.
WLAN Module
63
TV Tuner Module
Description
Spare part number
HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; non-BFR)
613990-001
HP Digital TV Tuner Mini PCIe Card (includes TV tuner and hardware kit; BFR)
621425-001
HP TV Tuner SW DVB-T Mini Card for use in EMEA
671566-001
The TV tuner module is secured with 2 screws and has 1 connected antenna.
Figure 7-29 TV tuner module location
To remove the TV tuner module:
64
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the system board cover (see System Board Cover on page 60).
4.
Disconnect the antenna cable from the module (1).
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
5.
Remove the 2 Phillips screws (2) that secure the module to the computer.
Figure 7-30 Removing the TV tuner module antenna and screws
6.
Lift the module to a 45-degree angle (1), and then pull it away to remove it from the socket (2)
Figure 7-31 Removing the TV tuner module
To install the TV tuner module, reverse the removal procedures.
NOTE:
TV tuner modules are designed with a notch to prevent incorrect insertion.
TV Tuner Module
65
Heat sinks (Thermal Modules)
The computer has a heat sink for the processor (1) and a heat sink for the discrete graphics card
(select models) (2). Each heat sink is secured with 4 captive screws and 1 non-captive screw. You
must remove the processor heat sink before you can remove the graphics heat sink.
Figure 7-32 Heat sink location
To remove the heat sinks:
66
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the system board cover (see System Board Cover on page 60).
4.
Loosen the 4 captive Torx screws (1) that secure the processor heat sink to the computer.
5.
Remove the 1 non-captive Torx screw (2) that secures the heat sink to the computer.
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
6.
Lift the processor heat sink off the computer (3).
Figure 7-33 Removing the processor heat sink
7.
If you need to remove the graphics heat sink, loosen the 4 captive Torx screws (1) that secure
the heat sink to the computer.
8.
Remove the 1 non-captive Torx screw (2) that secures the heat sink to the computer.
9.
Lift the graphics heat sink off the computer (3).
Figure 7-34 Removing the graphics heat sink
To install the heat sinks, reverse the removal procedures.
Heat sinks (Thermal Modules)
67
Processor
Description
Spare part number
Intel Core i7 processors
2600S (2.7 GHz, 8-MB L3 cache; not for Brazil)
638419-001
Intel Core i5 processors
2500S (2.7 GHz, 6-MB L3 cache)
638420-001
2400S (3.1-GHz, 6-MB L3 cache)
640953-001
Intel Core i3 processors
2120 (3.3 GHz, 3-MB L3 cache)
638412-001
2105 (3.1 GHz, 3-MB L3 cache)
655970-001
2100 (3.1 GHz, 3-MB L3 cache)
638411-001
Intel Pentium Dual-Core processors
68
G850 (2.9-GHz, 3-MB L3 cache)
655973-001
G840 (2.8-GHz, 3-MB L3 cache)
655972-001
G620 (2.6-GHz, 3-MB L3 cache)
655971-001
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the system board cover (see System Board Cover on page 60).
4.
Remove the processor heat sink (see Heat sinks (Thermal Modules) on page 66).
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
5.
Rotate the locking lever to its full open position (1), raise and rotate the microprocessor retainer
to its full open position (2), and then carefully lift the processor from the socket (3).
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.
CAUTION: The heat sink must be installed within 24 hours of installing the processor to
prevent damage to the processor’s solder connections.
Figure 7-35 Removing an Intel processor
To install a new processor:
1.
Place the processor in its socket.
2.
Close the retainer.
3.
Secure the locking lever.
If reusing the existing heat sink, go to step 4.
If using a new heat sink, go to step 7.
4.
If reusing the existing heat sink, clean the bottom of the heat sink.
5.
Apply the thermal material provided in the spares kit to the top of the processor and install the
heat sink atop the processor.
6.
Go to step 8.
7.
If using a new heat sink, remove the protective covering from the bottom of the heat sink and
place it in position atop the processor.
8.
Secure the heat sink to the system board and system board tray with the screws.
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in
an X) to evenly seat the heat sink on the processor. This is especially important as the pins on
the socket are very fragile and any damage to them may require replacing the system board.
Processor
69
NOTE: After installing a new processor onto the system board, always update the system
ROM to ensure that the latest version of the BIOS is being used on the computer. The latest
system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files.
Graphics Card
Description
Spare part number
AMD Radeon HD 6450A 1GB DDR3 MXM 3.0A (includes bracket)
671561-001
AMD Radeon HD 6550A 2GB DDR3 MXM 3.0A (includes bracket)
671563-001
NVIDIA GeForce GT 5xx 1GB DDR3 MXM 3.0A (includes bracket)
671564-001
NVIDIA GeForce GT 5xx 2GB DDR3 MXM 3.0A (includes bracket)
671565-001
The graphics card is located under its own heat sink on the upper left of the system board. To remove
it, you have to first remove the processor heat sink, and then the graphics card heat sink.
Figure 7-36 Graphics card location
To remove the graphics card:
70
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the system board cover (see System Board Cover on page 60).
4.
Remove the heat sinks (see Heat sinks (Thermal Modules) on page 66).
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
5.
Remove the 2 Phillips screws that secure the card to the system board.
Figure 7-37 Removing the graphics card
6.
Lift the module to a 45-degree angle (1) , and then pull it away to remove it from the socket (2).
Figure 7-38 Removing the graphics card
To install the graphics card, reverse the removal procedures.
Graphics Card
71
Fan
Description
Spare part number
Fan
671582-001
The fan is located in the middle of the computer. It is secured with 3 screws.
Figure 7-39 Fan location
To remove the fan:
72
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the system board cover (see System Board Cover on page 60).
4.
Remove the 3 Torx screws (1) that secure the fan to the computer.
5.
Disconnect the fan cable (2) from the system board connector.
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
6.
Lift the fan from the computer (3).
Figure 7-40 Removing the fan
To install the fan, reverse the removal procedures.
Fan
73
Cable Cover
The square, metal cable cover is located in the middle, bottom of the computer. It is secured with 4
screws.
Figure 7-41 cable cover location
To remove the cable cover:
74
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the system board cover (see System Board Cover on page 60).
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
4.
Remove the 4 Torx screws (1) that secure the cable cover to the computer, and then lift the
cover off the computer (2).
Figure 7-42 Removing the cable cover
To replace the cable cover, reverse the removal procedures.
Cable Cover
75
Optical and Hard Drive Cables and Connector
Description
Spare part number
Optical drive connector cable
671596-001
Hard drive connector cable
671595-001
Both the optical drive connector and the hard drive connector are secured with two screws and have
two cables that connect to the system board. the cables are located under the square cover.
To remove the drive connectors:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the optical drive (see Optical Drive on page 47).
4.
Remove the hard drive (see Hard Drive on page 49).
5.
Remove the square cover (see Cable Cover on page 74).
6.
For the drive you want to remove, disconnect the power (1) and data (2) cables from the system
board.
NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not
pull on the wires.
76
7.
Remove the cables from the metal clips built into the computer (3).
8.
Remove 2 Torx screws that secure the drive connector (4) to the computer.
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
9.
Remove the connector from the computer.
Figure 7-43 Removing the optical drive connector and hard drive connectors
To install the optical drive connector or the hard drive connector, reverse the removal procedures.
Optical and Hard Drive Cables and Connector
77
Coaxal Cable Connector
Description
Spare part number
TV tuner cable connector, RF, NTSC, 40mm
671593-001
TV tuner cable connector, RF, PAL, 40mm
671601-001
The cable connector is secured with 2 screws. It is located near the bottom of the system board, just
above the speakers.
Figure 7-44 Cable connector location
To remove the cable connector:
78
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the system board cover (see System Board Cover on page 60).
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
4.
Remove the 2 Torx screws that secure the connector to the computer, and then lift the connector
off the computer.
Figure 7-45 Removing the cable connector
To install the cable connector, reverse the removal procedures.
Coaxal Cable Connector
79
System Board
Description
Spare part number
System board
671547-001
The system board is secured with nine screws.
Figure 7-46 System board location
To remove the system board:
80
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the system board cover (see System Board Cover on page 60).
4.
Remove the heat sinks (see Heat sinks (Thermal Modules) on page 66).
5.
Remove the coaxal cable connector (see Coaxal Cable Connector on page 78).
6.
Remove the memory module (see Memory on page 45).
7.
Remove the WLAN module (see WLAN Module on page 62).
8.
Remove the TV tuner module (see TV Tuner Module on page 64).
9.
Disconnect all cables from the system board, noting their location for reinstallation.
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
10. Remove the 9 Torx screws (circled in image) that secure the system board to the computer.
Figure 7-47 Removing the system board
11. Lift the system board straight up and out of the computer.
System Board
81
12. Use the following image to determine the locations for required thermal pads under the system
board.
Figure 7-48 Thermal pad locations
To install the system board, reverse the removal procedures.
82
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
Display Cable
Description
Spare part number
Display cable (LVDS)
671598-001
The display cable is located near the top of the system board. You can select from two different
methods to remove the display cable:
●
Detach the middle frame screws, lift the middle frame, and reach under to disconnect the cable.
For more information about removing the middle frame, see Front Bezel and Display Panel
on page 85.
●
Remove the system board to disconnect the display cable from the display panel (shown in the
following procedure).
Figure 7-49 Display cable location
To remove the display cable:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the optical drive (see Optical Drive on page 47).
4.
Remove the system board cover (see System Board Cover on page 60).
5.
Remove the heat sinks (see Heat sinks (Thermal Modules) on page 66).
6.
Remove the coaxal cable connector (see Coaxal Cable Connector on page 78).
7.
Remove the system board (see System Board on page 80).
8.
Press the latches on each side of the cable connector (1) to disengage the cable from the
connector.
Display Cable
83
9.
Put the cable from the connector (2) to remove it.
Figure 7-50 Removing the display cable
To install the display cable, reverse the removal procedures.
84
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
Front Bezel and Display Panel
Description
Spare part number
21.5-inch, non-ZBD, CMI
671571-001
21.5-inch, ZBD, Samsung
671573-001
21.5-inch, non-ZBD, AUO
671574-001
21.5-inch, LG
671575-001
21.5-inch, ZBD, AUO
671577-001
Front bezel
671590-001
The front bezel is located on the front of the computer. You do not have to disassemble most internal
components to remove the front bezel. After lifting the main computer assembly from the bezel, the
display panel remains attached. This procedure demonstrates removing the front bezel and display
panel while keeping as much of the computer assembled as possible.
NOTE: You must calibrate the display panel after replacement. For calibration procedures, see
http://thesml.hp.com/results.htm?SID=5146296&MEID=DA800C0B-C65E-454FA8B4-17895E54764A.
To remove the front bezel:
1.
Prepare the computer for disassembly (see Preparing to Disassemble the Computer
on page 40).
2.
Remove the rear cover (see Rear Cover on page 41).
3.
Remove the optical drive (see Optical Drive on page 47).
4.
Remove the speakers (see Speakers on page 58).
5.
Remove the webcam (see Webcam Module on page 56).
6.
Disconnect the flat ribbon cables from the touch controller board.
7.
Disconnect the flat ribbon cable from the display that connects from the converter board.
8.
Disconnect the logo cable from the bottom of the system board (1) and remove the cable from
the clips (2) in the computer.
Figure 7-51 Disconnecting the logo cable
Front Bezel and Display Panel
85
9.
Remove the power switch assembly by removing the screw and setting it aside.
Figure 7-52 Removing the power switch assembly
10. Remove the 16 Torx screws that secure the bezel to the computer, as follows:
●
Left: 2 screws
Figure 7-53 Removing the middle frame screws – left
86
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
●
Right: 2 screws
Figure 7-54 Removing the middle frame screws – right
●
Top: 4 screws
Figure 7-55 Removing the middle frame screws – top
Front Bezel and Display Panel
87
●
Bottom: 8 screws
Figure 7-56 Removing the middle frame screws – bottom
11. Disengage the tabs that secure the bezel to the computer, as follows.
●
Left: 2 tabs
●
Right: 2 tabs
Figure 7-57 Middle frame tabs
12. As far as the display cable allows, separate the computer assembly from the display/bezel
assembly.
CAUTION: Be careful not to separate the computer and panel too far before disconnecting the
display cable.
88
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
13. Disconnect the display cable from the display panel by pressing in to the side tabs and pulling
the cable from the connector.
Figure 7-58 Disconnecting the display cable from the display panel
14. Remove the four Torx screws (1) that secure the display panel to the front bezel.
15. Disengage the tabs (2) that secure the display panel to the bezel, as follows.
●
Left: 3 tabs
●
Right: 3 tabs
●
Top: 2 tabs
Figure 7-59 Removing the display panel from the front bezel
16. Lift the display panel off the front bezel.
Front Bezel and Display Panel
89
17. Remove the brackets from the top and bottom of the display panel by removing the 2 Torx
screws from each bracket, and then lifting each bracket off the panel.
NOTE: Display panel bracket location varies by vendor. Brackets are located on the top and
bottom, or on the left and right, depending on vendor. These images show brackets on the top
and bottom of the display panel.
Figure 7-60 Removing the brackets from the display panel
Figure 7-61 Display panel bracket location
To install the front bezel and display panel, reverse the removal procedures.
You must calibrate the display after replacement. For calibration procedures, see
http://thesml.hp.com/results.htm?SID=5146296&MEID=DA800C0B-C65E-454FA8B4-17895E54764A.
90
Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis
Cable Routing
Use the following image as a reference for proper cable routing.
Figure 7-62 Cable routing
Cable Routing
91
A
Troubleshooting Without Diagnostics
This chapter provides information on how to identify and correct minor problems, such as diskette
drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter
problems with the computer, refer to the tables in this chapter for probable causes and recommended
solutions.
Safety and Comfort
WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment
may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/
ergo for more information on choosing a workspace and creating a safe and comfortable work
environment. For more information, refer to the Safety & Regulatory Information guide.
Before You Call for Technical Support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
92
●
Run the HP diagnostic tool.
●
Run the hard drive self-test in Computer Setup.
●
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error
Messages on page 131 for more information.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is
available. Or, replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the computer functions
properly.
●
If you recently installed new software, uninstall the software and see if the computer functions
properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use “Last Known Configuration.”
●
Refer to the comprehensive online technical support at http://www.hp.com/support.
●
Refer to Helpful Hints on page 93 in this guide.
Appendix A Troubleshooting Without Diagnostics
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional
Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/
go/ispe.
Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online
support information, software and drivers, proactive notification, and worldwide community of peers
and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number, product ID number, and monitor serial number before
calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
●
Restore the system from the Recovery Disc Set that you created or restore the system to its
original factory condition in HP Backup and Recovery Manager.
CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data
files before running the restore process.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized
service provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●
Check that the computer and monitor are plugged into a working electrical outlet.
●
Check that the voltage select switch (some models) is set to the appropriate voltage for your
region (115V or 230V).
●
Check that the computer is turned on and the green power light is on.
●
Check that the monitor is turned on and the green monitor light is on.
●
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error
Messages on page 131 for more information.
●
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
●
Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
●
Check all cable connections for loose connections or incorrect connections.
●
Wake the computer by pressing any key on the keyboard or pressing the power button. If the
system remains in suspend mode, shut down the computer by pressing and holding the power
Helpful Hints
93
button for at least four seconds then press the power button again to restart the computer. If the
system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The
computer will restart if it is set to power on automatically as soon as power is restored in
Computer Setup. If it does not restart, press the power button to start the computer.
●
Reconfigure the computer after installing a non-plug and play expansion board or other option.
See Solving Hardware Installation Problems on page 116 for instructions.
●
Be sure that all the needed device drivers have been installed. For example, if you are using a
printer, you need a driver for that model printer.
●
Remove all bootable media (diskette, CD, or USB device) from the system before turning it on.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure that it is supported on the system.
●
If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed
(embedded video on some models only) and a single monitor, the monitor must be plugged into
the monitor connector on the source selected as the primary VGA adapter. During boot, the
other monitor connectors are disabled and if the monitor is connected into these ports, the
monitor will not function. You can select which source will be the default VGA source in
Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied
to the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
94
Appendix A Troubleshooting Without Diagnostics
Solving General Problems
You may be able to easily resolve the general problems described in this section. If a problem
persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the
operation, contact an authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Table A-1 Solving General Problems
Computer appears locked up and will not turn off when the power button is pressed.
Cause
Solution
Software control of the power switch is not functional.
1.
Press and hold the power button for at least four
seconds until the computer turns off.
2.
Disconnect the power cord from the electrical outlet.
Computer will not respond to USB keyboard or mouse.
Cause
Solution
Computer is in standby mode.
To resume from standby mode, press the power button or
press any key.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
System has locked up.
Restart computer.
Computer date and time display is incorrect.
Cause
Solution
RTC (real-time clock) battery may need to be replaced.
First, reset the date and time under Control Panel
(Computer Setup can also be used to update the RTC date
and time). If the problem persists, replace the RTC battery.
See the Removal and Replacement section for instructions
on installing a new battery, or contact an authorized dealer or
reseller for RTC battery replacement.
NOTE: Connecting the computer to a live AC outlet
prolongs the life of the RTC battery.
Cursor will not move using the arrow keys on the keypad.
Cause
Solution
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light should not be
on if you want to use the arrow keys. The Num Lock key can
be disabled (or enabled) in Computer Setup.
Solving General Problems
95
There is no sound or sound volume is too low.
Cause
Solution
System volume may be set low or muted.
1.
Check the F10 BIOS settings to make sure the internal
system speaker is not muted (this setting does not
affect the external speakers).
2.
Make sure the external speakers are properly
connected and powered on and that the speakers'
volume control is set correctly.
3.
Use the system volume control available in the
operating system to make sure the speakers are not
muted or to increase the volume.
Poor performance is experienced.
Cause
Solution
Processor is hot.
1.
Make sure airflow to the computer is not blocked. Leave
a 10.2-cm (4-inch) clearance on all vented sides of the
computer and above the monitor to permit the required
airflow.
2.
Make sure fans are connected and working properly
(some fans only operate when needed).
3.
Make sure the processor heat sink is installed properly.
Hard drive is full.
Transfer data from the hard drive to create more space on
the hard drive.
Low on memory.
Add more memory.
Hard drive fragmented.
Defragment hard drive.
Program previously accessed did not release reserved
memory back to the system.
Restart the computer.
Virus resident on the hard drive.
Run virus protection program.
Too many applications running.
1.
Close unnecessary applications to free up memory.
2.
Add more memory. Some applications run in the
background and can be closed by right-clicking on their
corresponding icons in the task tray. To prevent these
applications from launching at startup, go to Start >
Run (Windows XP) or Start > All Programs >
Accessories > Run (Windows Vista and 7) and type
msconfig. On the Startup tab of the System
Configuration Utility, clear applications that you do not
want to launch automatically.
1.
Lower the display resolution for the current application
or consult the documentation that came with the
application for suggestions on how to improve
performance by adjusting parameters in the application.
2.
Add more memory.
3.
Upgrade the graphics solution.
Some software applications, especially games, are stressful
on the graphics subsystem
Cause unknown.
96
Appendix A Troubleshooting Without Diagnostics
Restart the computer.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a
two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing).
Cause
Solution
Processor thermal protection activated:
1.
Ensure that the computer air vents are not blocked and
the processor cooling fan is running.
2.
Open hood, press power button, and see if the
processor fan spins. If the processor fan is not spinning,
make sure the fan's cable is plugged onto the system
board header.
3.
If fan is plugged in, but is not spinning, then replace the
heat sink/fan assembly.
4.
Contact an authorized reseller or service provider.
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
System does not power on and the LEDs on the front of the computer are not flashing.
Cause
Solution
System unable to power on.
Press and hold the power button for less than 4 seconds. If
the hard drive LED turns green, then:
1.
Check that the voltage selector, located on the rear of
the power supply on some models, is set to the
appropriate voltage. Proper voltage setting depends on
your region.
2.
Remove the expansion cards one at a time until the
5V_aux light on the system board turns on.
3.
Replace the system board.
OR
Press and hold the power button for less than 4 seconds. If
the hard drive LED does not turn on green then:
1.
Check that the unit is plugged into a working AC outlet.
2.
Open hood and check that the power button harness is
properly connected to the system board.
3.
Check that both power supply cables are properly
connected to the system board.
4.
Check to see if the 5V_aux light on the system board is
turned on. If it is turned on, then replace the power
button harness.
5.
If the 5V_aux light on the system board is off, then
replace the power supply.
6.
Replace the system board.
Solving General Problems
97
Solving Power Problems
Common causes and solutions for power problems are listed in the following table.
Table A-2 Solving Power Problems
Power supply shuts down intermittently.
Cause
Solution
Voltage selector switch on rear of computer chassis (some
models) not switched to correct line voltage (115V or 230V).
Select the proper AC voltage using the selector switch.
Power supply will not turn on because of internal power
supply fault.
Contact an authorized service provider to replace the power
supply.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a
two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Processor thermal protection activated:
1.
Ensure that the computer air vents are not blocked and
the processor cooling fan is running.
2.
Open hood, press power button, and see if the
processor fan spins. If the processor fan is not spinning,
make sure the fan's cable is plugged onto the system
board header.
3.
If fan is plugged in, but is not spinning, then replace the
heat sink/fan assembly.
4.
Contact an authorized reseller or service provider.
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps
four times. (Beeps stop after fifth iteration but LEDs continue flashing.)
98
Cause
Solution
Power failure (power supply is overloaded).
1.
Check that the voltage selector, located on the rear of
the power supply (some models), is set to the
appropriate voltage. Proper voltage setting depends on
your region.
2.
Open the hood and ensure the 4- or 6-wire power
supply cable is seated into the connector on the system
board.
3.
Check if a device is causing the problem by removing
ALL attached devices (such as hard, diskette, or optical
drives, and expansion cards). Power on the system. If
the system enters the POST, then power off and
replace one device at a time and repeat this procedure
until failure occurs. Replace the device that is causing
the failure. Continue adding devices one at a time to
ensure all devices are functioning properly.
4.
Replace the power supply.
5.
Replace the system board.
Appendix A Troubleshooting Without Diagnostics
Solving Diskette Problems
Common causes and solutions for diskette problems are listed in the following table.
NOTE: The computer does not support internal diskette drives. Only USB diskette drives are
supported.
NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an
additional diskette drive. See Solving Hardware Installation Problems on page 116 for instructions.
Table A-3 Solving Diskette Problems
Diskette drive light stays on.
Cause
Solution
Diskette is damaged.
In Microsoft Windows XP, right-click Start, click Explore,
and select a drive. Select File > Properties > Tools. Under
Error-checking click Check Now.
In Microsoft Windows Vista and Windows 7, right-click Start,
click Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-checking
click Check Now.
Diskette is incorrectly inserted.
Remove diskette and reinsert.
Drive cable is not properly connected.
Reconnect drive cable. Ensure that all four pins on the
diskette power cable are connected to the drive.
Drive not found.
Cause
Solution
Cable is loose.
Reseat diskette drive data and power cable.
Removable drive is not seated properly.
Reseat the drive.
The device has been hidden in Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the Legacy Diskette in Security > Device
Security.
Diskette drive cannot write to a diskette.
Cause
Solution
Diskette is not formatted.
Format the diskette.
1.
From Windows Explorer select the disk (A) drive.
2.
Right-click the drive letter and select Format.
3.
Select the desired options, and click Start to begin
formatting the diskette.
Diskette is write-protected.
Use another diskette or remove the write protection.
Writing to the wrong drive.
Check the drive letter in the path statement.
Solving Diskette Problems
99
Table A-3 Solving Diskette Problems (continued)
Diskette drive cannot write to a diskette.
Cause
Solution
Not enough space is left on the diskette.
1.
Use another diskette.
2.
Delete unneeded files from diskette.
Diskette is damaged.
Replace the damaged disk.
Cannot format diskette.
Cause
Solution
Invalid media reported.
When formatting a disk in MS-DOS, you may need to specify
diskette capacity. For example, to format a 1.44-MB diskette,
type the following command at the MS-DOS prompt:
FORMAT A: /F:1440
Disk may be write-protected.
Open the locking device on the diskette.
Legacy diskette writes are disabled in Computer Setup.
Enter Computer Setup and enable Legacy Diskette Write in
Storage > Storage Options.
A problem has occurred with a disk transaction.
Cause
Solution
The directory structure is bad, or there is a problem with a
file.
In Microsoft Windows XP, right-click Start, click Explore,
and select a drive. Select File > Properties > Tools. Under
Error-checking, click Check Now.
In Microsoft Windows Vista or Windows 7, right-click Start,
click Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-checking
click Check Now.
Diskette drive cannot read a diskette.
Cause
Solution
You are using the wrong diskette type for the drive type.
Check the type of drive that you are using and use the
correct diskette type.
You are reading the wrong drive.
Check the drive letter in the path statement.
Diskette is damaged.
Replace the diskette with a new one.
100 Appendix A Troubleshooting Without Diagnostics
“Invalid system disk” message is displayed.
Cause
Solution
A diskette that does not contain the system files needed to
start the computer has been inserted in the drive.
When drive activity stops, remove the diskette and press the
Spacebar. The computer should start up.
Diskette error has occurred.
Restart the computer by pressing the power button.
Cannot Boot to Diskette.
Cause
Solution
Diskette is not bootable.
Replace with a bootable diskette.
Diskette boot has been disabled in Computer Setup.
1.
Run Computer Setup and enable USB device in
Storage > Boot Order.
2.
Run Computer Setup and enable USB device in
Storage > Storage Options > Removable Media
Boot.
NOTE: Both steps should be used as the Removable
Media Boot function in Computer Setup overrides the Boot
Order enable command.
Network server mode is enabled in Computer Setup.
Run Computer Setup and disable Network Server Mode in
Security > Password Options.
Solving Diskette Problems 101
Solving Hard Drive Problems
Table A-4 Solving Hard Drive Problems
Hard drive error occurs.
Cause
Solution
Hard disk has bad sectors or has failed.
1.
In Microsoft Windows XP, right-click Start, click
Explore, and select a drive. Select File > Properties >
Tools. Under Error-checking, click Check Now.
In Microsoft Windows Vista or Windows 7, right-click
Start, click Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Errorchecking click Check Now.
2.
Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Cause
Solution
Either the directory structure is bad or there is a problem with
a file.
In Microsoft Windows XP, right-click Start, click Explore,
and select a drive. Select File > Properties > Tools. Under
Error-checking, click Check Now.
In Microsoft Windows Vista or Windows 7, right-click Start,
click Explore, and right-click on a drive. Select
Properties then select the Tools tab. Under Error-checking
click Check Now.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the Solving Hardware
Installation Problems on page 116 section. If the system still
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under Advanced >
Power-On.
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
102 Appendix A Troubleshooting Without Diagnostics
Nonsystem disk/NTLDR missing message.
Cause
Solution
The system is trying to start from a diskette that is not
bootable.
Remove the diskette from the diskette drive.
The system is trying to start from the hard drive but the hard
drive may have been damaged.
1.
Insert a bootable diskette into the diskette drive and
restart the computer.
2.
Check the hard drive format using fdisk: If NTFS
formatting, use a third party reader to evaluate the
drive. If FAT32 formatting, the hard drive cannot be
accessed.
1.
Insert a bootable diskette into the diskette drive and
restart the computer.
2.
Check the hard drive format using Fdisk: If NFTFS
formatting, use a third party reader to evaluate the
drive. If FAT32 formatting, the hard drive cannot be
accessed.
3.
Install system files for the appropriate operating system.
System files missing or not properly installed.
Hard drive boot has been disabled in Computer Setup.
Run the Computer Setup utility and enable the hard drive
entry in the Storage > Boot Order list.
Bootable hard drive is not attached as first in a multi-hard
drive configuration.
If attempting to boot from a hard drive, ensure it is attached
to the system board dark blue SATA connector.
Bootable hard drive's controller is not listed first in the Boot
Order.
Run the Computer Setup utility and select Storage > Boot
Order and ensure the bootable hard drive's controller is
listed immediately under the Hard Drive entry.
Computer will not boot from hard drive.
Cause
Solution
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Hard Drive's “Emulation Type” is set to “None.”
Run the Computer Setup utility and change the “Emulation
Type” to “Hard Disk” in the device's details under Storage >
Device Configuration.
Hard drive is damaged.
Observe if the front panel Power LED is blinking RED and if
any beeps are heard. See Appendix A, POST Error
Messages on page 131 to determine possible causes for the
blinking red and beep codes.
See the Worldwide Limited Warranty for terms and
conditions.
Solving Hard Drive Problems 103
Computer seems to be locked up.
Cause
Solution
Program in use has stopped responding to commands.
Attempt the normal Windows “Shut Down” procedure. If this
fails, press the power button for four or more seconds to turn
off the power. To restart the computer, press the power
button again.
The removable hard drive has no power to the hard drive enclosure.
Cause
Solution
The lock on the enclosure is not turned to the “ON” position.
Insert the key and turn the lock clockwise 90 degrees. The
green LED on the front of the enclosure should be on.
Power cable from the computer power supply to the
enclosure frame is not properly connected.
Check the power supply to make sure it is properly
connected to the rear of the enclosure frame.
The removable hard drive is not recognized by the computer.
Cause
Solution
The removable hard drive carrier is not fully seated in the
enclosure frame or the hard drive is not fully seated in the
carrier.
Push the carrier into the enclosure frame so that the
connector on the rear of the frame is properly seated. If this
does not solve the problem, turn off the computer, remove
the carrier, and check to see if the connector on the hard
drive is properly seated in the carrier.
The removable hard drive enclosure is beeping and the green LED is flashing.
Cause
Solution
Fan failure alarm on the removable hard drive enclosure has
been activated.
Shut down the computer and contact HP for a replacement
enclosure.
104 Appendix A Troubleshooting Without Diagnostics
Solving Media Card Reader Problems
Table A-5 Solving Media Card Reader Problems
Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista.
Cause
Solution
By default, Windows will format any media card with a
capacity greater than 32MB with the FAT32 format. Most
digital cameras use the FAT (FAT16 & FAT12) format and
can not operate with a FAT32 formatted card.
Either format the media card in the digital camera or select
FAT file system to format the media card in a computer with
Windows.
A write-protected or locked error occurs when attempting to write to the media card.
Cause
Solution
Media card is locked. Locking the media card is a safety
feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.
If using an SD card, make sure that the lock tab located on
the right of the SD card is not in the locked position. If using
a Memory Stick/PRO card, make sure that the lock tab
located on the bottom of the Memory Stick/PRO card is not
in the locked position.
Can not write to the media card.
Cause
Solution
The media card is a read-only memory (ROM) card.
Check the manufacturer’s documentation included with your
card to see if it writable. Refer to the previous section for a
list of compatible cards.
Media card is locked. Locking the media card is a safety
feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.
If using an SD card, make sure that the lock tab located on
the right of the SD card is not in the locked position. If using
a Memory Stick/PRO card, make sure that the lock tab
located on the bottom of the Memory Stick/PRO card is not
in the locked position.
Unable to access data on the media card after inserting it into a slot.
Cause
Solution
The media card is not inserted properly, is inserted in the
wrong slot, or is not supported.
Ensure that the card is inserted properly with the gold
contact on the correct side. The green LED will light if
inserted properly.
Solving Media Card Reader Problems 105
Do not know how to remove a media card correctly.
Cause
Solution
The computer’s software is used to safely eject the card.
Open My Computer (Windows XP) or Computer (Windows
Vista/Windows 7), right-click on the corresponding drive icon,
and select Eject. Then pull the card out of the slot.
NOTE: Never remove the card when the green LED is
flashing
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized
by the computer.
Cause
Solution
The operating system needs time to recognize the device if
the reader was just installed into the computer and you are
turning the PC on for the first time.
Wait a few seconds so that the operating system can
recognize the reader and the available ports, and then
recognize whatever media is inserted in the reader.
After inserting a media card in the reader, the computer attempts to boot from the media card.
Cause
Solution
The inserted media card has boot capability.
If you do not want to boot from the media card, remove it
during boot or do not select the option to boot from the
inserted media card during the boot process.
106 Appendix A Troubleshooting Without Diagnostics
Solving Display Problems
If you encounter display problems, see the documentation that came with the monitor and to the
common causes and solutions listed in the following table.
Table A-6 Solving Display Problems
Blank screen (no video).
Cause
Solution
Monitor is not turned on and the monitor light is not on.
Turn on the monitor and check that the monitor light is on.
Bad monitor.
Try a different monitor.
The cable connections are not correct.
Check the cable connection from the monitor to the computer
and to the electrical outlet.
You may have a screen blanking utility installed or energy
saver features are enabled.
Press any key or click the mouse button and, if set, type your
password.
System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).
Reflash the system ROM with the latest BIOS image.
You are using a fixed-sync monitor and it will not sync at the
resolution chosen.
Be sure that the monitor can accept the same horizontal
scan rate as the resolution chosen.
Computer is in standby mode.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Monitor cable is plugged into the wrong connector.
Systems may have a monitor connection on both the
motherboard or an add-in card. Try moving the monitor
connection to a different connector on the back of the
computer
Monitor settings in the computer are not compatible with the
monitor.
1.
In Windows XP Control Panel, double-click the Display
icon and select the Settings tab.
In Windows Vista or Windows 7 Control Panel, under
Appearance and Personalization, select Adjust
screen resolution.
2.
Monitor is configured to use an input that is not active.
Use the sliding control to reset the resolution.
Use the monitor's on-screen menu controls to select the
input that is being driven by the system. Refer to the
monitor's user documentation for more information on the onscreen controls and settings.
Solving Display Problems 107
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and
the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Pre-video memory error.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty
module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and
the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Pre-video graphics error.
For systems with a graphics card:
1.
Reseat the graphics card. Power on the system.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace the system
board.
Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and
the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
System board failure (ROM detected failure prior to video).
Replace the system board.
Monitor does not function properly when used with energy saver features.
Cause
Solution
Monitor without energy saver capabilities is being used with
energy saver features enabled.
Disable monitor energy saver feature.
Dim characters.
Cause
Solution
The brightness and contrast controls are not set properly.
Adjust the monitor brightness and contrast controls.
Cables are not properly connected.
Check that the graphics cable is securely connected to the
graphics card and the monitor.
108 Appendix A Troubleshooting Without Diagnostics
Blurry video or requested resolution cannot be set.
Cause
Solution
If the graphics controller was upgraded, the correct graphics
drivers may not be loaded.
Install the video drivers included in the upgrade kit.
Monitor is not capable of displaying requested resolution.
Change requested resolution.
Graphics card is bad.
Replace the graphics card.
The picture is broken up, rolls, jitters, or flashes.
Cause
Solution
The monitor connections may be incomplete or the monitor
may be incorrectly adjusted.
1.
Be sure the monitor cable is securely connected to the
computer.
2.
In a two-monitor system or if another monitor is in close
proximity, be sure the monitors are not interfering with
each other’s electromagnetic field by moving them
apart.
3.
Fluorescent lights or fans may be too close to the
monitor.
Monitor needs to be degaussed.
Degauss the monitor. Refer to the documentation that came
with the monitor for instructions.
Image is not centered.
Cause
Solution
Position may need adjustment.
Press the monitor's Menu button to access the OSD menu.
Select ImageControl/ Horizontal Position or Vertical
Position to adjust the horizontal or vertical position of the
image.
“No Connection, Check Signal Cable” displays on screen.
Cause
Solution
Monitor video cable is disconnected.
Connect the video cable between the monitor and computer.
CAUTION: Ensure that the computer power is off while
connecting the video cable.
“Out of Range” displays on screen.
Cause
Solution
Video resolution and refresh rate are set higher than what
the monitor supports.
Restart the computer and enter Safe Mode. Change the
settings to a supported setting then restart the computer so
that the new settings take effect.
Solving Display Problems 109
Vibrating or rattling noise coming from inside a CRT monitor when powered on.
Cause
Solution
Monitor degaussing coil has been activated.
None. It is normal for the degaussing coil to be activated
when the monitor is powered on.
Clicking noise coming from inside a CRT monitor.
Cause
Solution
Electronic relays have been activated inside the monitor.
None. It is normal for some monitors to make a clicking noise
when turned on and off, when going in and out of standby
mode, and when changing resolutions.
High pitched noise coming from inside a flat panel monitor.
Cause
Solution
Brightness and/or contrast settings are too high.
Lower brightness and/or contrast settings.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to
center the picture on the screen (flat panel monitors using an analog VGA input connection only).
Cause
Solution
Flat panel monitor’s internal digital conversion circuits may
be unable to correctly interpret the output synchronization of
the graphics card.
1.
Select the monitor’s Auto-Adjustment option in the
monitor’s on-screen display menu.
2.
Manually synchronize the Clock and Clock Phase onscreen display functions. To download a SoftPaq that
will assist you with the synchronization, go to the
following Web site, select the appropriate monitor, and
download either SP32347 or SP32202:
http://www.hp.com/support
1.
Reseat the graphics card.
2.
Replace the graphics card.
Graphics card is not seated properly or is bad.
Certain typed symbols do not appear correct.
Cause
Solution
The font you are using does not support that particular
symbol.
Use the Character Map to locate and select the appropriate
symbol. Click Start > All Programs > Accessories >
System Tools > Character Map. You can copy the symbol
from the Character Map into a document.
110 Appendix A Troubleshooting Without Diagnostics
Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and
solutions listed in the following table.
Table A-7 Solving Audio Problems
Sound cuts in and out.
Cause
Solution
Processor resources are being used by other open
applications.
Shut down all open processor-intensive applications.
Direct sound latency, common in many media player
applications.
In Windows XP only:
1.
From the Control Panel, select Sounds and Audio
Devices.
2.
On the Audio tab, select a device from the Sound
Playback list.
3.
Click the Advanced button and select the Performance
tab.
4.
Set the Hardware acceleration slider to None and the
Sample rate conversion quality slider to Good and
retest the audio.
5.
Set the Hardware acceleration slider to Full and the
Sample rate conversion quality slider to Best and
retest the audio.
Sound does not come out of the speaker or headphones.
Cause
Solution
Software volume control is turned down or muted.
Double-click the Speaker icon on the taskbar, then make
sure that Mute is not selected and use the volume slider to
adjust the volume.
Audio is hidden in Computer Setup.
Enable the audio in Computer Setup: Security >
Device Security > System Audio.
The external speakers are not turned on.
Turn on the external speakers.
The audio device may be connected to the wrong jack.
Ensure that the device is connected to the correct jack on the
computer. The speakers should be plugged into the rear lineout jack and the headphones should be plugged into the
front headphone jack.
External speakers plugged into the wrong audio jack on a
recently installed sound card.
See the sound card documentation for proper speaker
connection.
Digital CD audio is not enabled.
Enable digital CD audio. In the Device Manager, right-click
on the CD/DVD device and select Properties. Make sure
Enable digital CD audio for this CD-ROM device is
checked.
Headphones or devices connected to the line-out connector
mute the internal speaker.
Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external speakers.
Solving Audio Problems 111
Table A-7 Solving Audio Problems (continued)
Sound does not come out of the speaker or headphones.
Cause
Solution
Computer is in standby mode.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Internal speaker is disabled in Computer Setup.
Enable the internal speaker in Computer Setup. Select
Advanced > Device Options > Internal Speaker.
The application is set to use a different audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection, so multiple audio devices may be listed in
Device Manager. Make sure the correct device is being
used.
Some applications can select which audio output device is
used.
Make sure the application has selected the correct audio
device.
The operating system controls may be set to use a different
audio device as the default output device than what is
expected.
Set the operating system to use the correct audio device.
Sound from headphones is not clear or muffled.
Cause
Solution
Headphones are plugged into the rear audio output
connector. The rear audio output connector is for powered
audio devices and is not designed for headphone use.
Plug the headphones into the headphone connector on the
front of the computer.
Computer appears to be locked up while recording audio.
Cause
Solution
The hard disk may be full.
Before recording, make sure there is enough free space on
the hard disk. You can also try recording the audio file in a
compressed format.
Line-in jack is not functioning properly.
Cause
Solution
Jack has been reconfigured in the audio driver or application
software.
In the audio driver or application software, reconfigure the
jack or set the jack to its default value.
112 Appendix A Troubleshooting Without Diagnostics
There is no sound or sound volume is too low.
Cause
Solution
The application is set to use a different audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection, so multiple audio devices may be listed in
Device Manager. Make sure the correct device is being
used.
Some applications can select which audio output device is
used.
Make sure the application has selected the correct audio
device.
The operating system controls may be set to use a different
audio device as the default output device than what is
expected.
Set the operating system to use the correct audio device.
Solving Printer Problems
If you encounter printer problems, see the documentation that came with the printer and to the
common causes and solutions listed in the following table.
Table A-8 Solving Printer Problems
Printer will not print.
Cause
Solution
Printer is not turned on and online.
Turn the printer on and make sure it is online.
The correct printer drivers for the application are not
installed.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the printer being
used. If the printer works, reload the printer driver.
If you are on a network, you may not have made the
connection to the printer.
Make the proper network connections to the printer.
Printer may have failed.
Run printer self-test.
Printer will not turn on.
Cause
Solution
The cables may not be connected properly.
Reconnect all cables and check the power cord and
electrical outlet.
Printer prints garbled information.
Cause
Solution
The correct printer driver for the application is not installed.
Install the correct printer driver for the application.
Solving Printer Problems 113
Table A-8 Solving Printer Problems (continued)
Printer prints garbled information.
Cause
Solution
The cables may not be connected properly.
Reconnect all cables.
Printer memory may be overloaded.
Reset the printer by turning it off for one minute, then turn it
back on.
Printer is offline.
Cause
Solution
The printer may be out of paper.
Check the paper tray and refill it if it is empty. Select online.
Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and to the common causes and solutions listed in the following table.
Table A-9 Solving Keyboard Problems
Keyboard commands and typing are not recognized by the computer.
Cause
Solution
Keyboard connector is not properly connected.
1.
On the Windows XP Desktop, click Start > Shut Down.
On the Windows Vista or Windows 7 Desktop, click
Start, click the arrow on the lower right corner of the
Start menu, then select Shut Down.
2.
After the shutdown is complete, reconnect the keyboard
to the back of the computer and restart the computer.
Program in use has stopped responding to commands.
Shut down your computer using the mouse and then restart
the computer.
Keyboard needs repairs.
See the Worldwide Limited Warranty for terms and
conditions.
Computer is in standby mode.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Cursor will not move using the arrow keys on the keypad.
Cause
Solution
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light should not be
on if you want to use the arrow keys. The Num Lock key can
be disabled (or enabled) in Computer Setup.
114 Appendix A Troubleshooting Without Diagnostics
Table A-10 Solving Mouse Problems
Mouse does not respond to movement or is too slow.
Cause
Solution
Mouse connector is not properly plugged into the back of the
computer.
Shut down the computer using the keyboard.
1.
Press the Ctrl and Esc keys at the same time (or press
the Windows logo key) to display the Start menu.
2.
Use the arrow keys to select Shut Down and then
press the Enter key.
3.
After the shutdown is complete, plug the mouse
connector into the back of the computer (or the
keyboard) and restart.
Program in use has stopped responding to commands.
Shut down the computer using the keyboard then restart the
computer.
Mouse may need cleaning.
Remove the roller ball cover on the mouse and clean the
internal components.
Mouse may need repair.
See the Worldwide Limited Warranty for terms and
conditions.
Computer is in standby mode.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Solution
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and
clean the internal components with a mouse cleaning kit
available from most computer stores.
Solving Keyboard and Mouse Problems 115
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional
drive or expansion card. If you install a plug and play device, Windows automatically recognizes the
device and configures the computer. If you install a non–plug and play device, you must reconfigure
the computer after completing installation of the new hardware. In Windows, use the Add Hardware
Wizard and follow the instructions that appear on the screen.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Table A-11 Solving Hardware Installation Problems
A new device is not recognized as part of the system.
Cause
Solution
Device is not seated or connected properly.
Ensure that the device is properly and securely connected
and that pins in the connector are not bent down.
Cable(s) of new external device are loose or power cables
are unplugged.
Ensure that all cables are properly and securely connected
and that pins in the cable or connector are not bent down.
Power switch of new external device is not turned on.
Turn off the computer, turn on the external device, then turn
on the computer to integrate the device with the computer
system.
When the system advised you of changes to the
configuration, you did not accept them.
Reboot the computer and follow the instructions for
accepting the changes.
A plug and play board may not automatically configure when
added if the default configuration conflicts with other devices.
Use Windows Device Manager to deselect the automatic
settings for the board and choose a basic configuration that
does not cause a resource conflict. You can also use
Computer Setup to reconfigure or disable devices to resolve
the resource conflict.
USB ports on the computer are disabled in Computer Setup.
Run the Computer Setup utility and ensure that Device
available is selected for appropriate USB ports under
Security > USB Security.
Computer will not start.
Cause
Solution
Wrong memory modules were used in the upgrade or
memory modules were installed in the wrong location.
1.
Review the documentation that came with the system to
determine if you are using the correct memory modules
and to verify the proper installation.
NOTE:
116 Appendix A Troubleshooting Without Diagnostics
DIMM1 or XMM1 must always be installed.
2.
Observe the beeps and LED lights on the front of the
computer. Beeps and flashing LEDs are codes for
specific problems.
3.
If you still cannot resolve the issue, contact Customer
Support.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps
five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Memory is installed incorrectly or is bad.
CAUTION: To avoid damage to the DIMMs or the system
board, you must unplug the computer power cord before
attempting to reseat, install, or remove a DIMM module.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty
module.
NOTE:
DIMM1 or XMM1 must always be installed.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six
times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Graphics card is not seated properly or is bad, or system
board is bad.
For systems with a graphics card:
1.
Reseat the graphics card. Power on the system.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace the system
board.
Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten
times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Bad option card.
1.
Check each option card by removing the cards one at
time (if multiple cards), then power on the system to see
if fault goes away.
2.
Once bad card is identified, remove and replace bad
option card.
3.
Replace the system board.
Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These
guidelines do not discuss the process of debugging the network cabling.
Solving Network Problems 117
Table A-12 Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause
Solution
S5 Maximum Power Saving feature is enabled.
Disable the S5 Maximum Power Saving option in Computer
Setup. Select Power > Hardware Power Management > S5
Maximum Power Saving.
S5 Wake on LAN is disabled.
: Enable the S5 Wake on LAN option in Computer Setup.
Select Advanced > Device Options > S5 Wake on LAN.
Wake-on-LAN is not enabled.
To enable Wake-on-LAN in Windows XP:
1.
Select Start > Control Panel.
2.
Double-click Network Connections.
3.
Double-click Local Area Connection.
4.
Click Properties.
5.
Click Configure.
6.
Click the Power Management tab, then select the
check box to Allow this device to bring the computer
out of standby.
To enable Wake-on-LAN in Windows Vista:
1.
Select Start > Control Panel.
2.
Under Network and Internet, select View network
status and tasks.
3.
In the Tasks list, select Manage network connections.
4.
Double-click Local Area Connection.
5.
Click the Properties button.
6.
Click the Configure button.
7.
Click the Power Management tab, then select the
check box to Allow this device to wake the computer.
To enable Wake-on-LAN in Windows 7:
118 Appendix A Troubleshooting Without Diagnostics
1.
Select Start > Control Panel.
2.
Under Network and Internet, select View network
status and tasks.
3.
Click Local Area Connection.
4.
Click the Properties button.
5.
Click the Configure button.
6.
Click the Power Management tab, then select the
check box to Allow this device to wake the computer.
Network driver does not detect network controller.
Cause
Solution
Network controller is disabled.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system
via Device Manager.
Incorrect network driver.
Check the network controller documentation for the correct
driver or obtain the latest driver from the manufacturer’s Web
site.
Network status link light never flashes.
NOTE: The network status light is supposed to flash when there is network activity.
Cause
Solution
No active network is detected.
Check cabling and network equipment for proper connection.
Network controller is not set up properly.
Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet
within Windows for link status.
Network controller is disabled.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system
via Device Manager.
Network driver is not properly loaded.
Reinstall network drivers.
System cannot autosense the network.
Disable auto-sensing capabilities and force the system into
the correct operating mode.
Diagnostics reports a failure.
Cause
Solution
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The cable is attached to the incorrect connector.
Ensure that the cable is attached to the correct connector.
There is a problem with the cable or a device at the other
end of the cable.
Ensure that the cable and device at the other end are
operating correctly.
Network controller interrupt is shared with an expansion
board.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
The network controller is defective.
Contact an authorized service provider.
Solving Network Problems 119
Diagnostics passes, but the computer does not communicate with the network.
Cause
Solution
Network drivers are not loaded, or driver parameters do not
match current configuration.
Make sure the network drivers are loaded and that the driver
parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.
The network controller is not configured for this computer.
Select the Network icon in the Control Panel and configure
the network controller.
Network controller stopped working when an expansion board was added to the computer.
Cause
Solution
Network controller interrupt is shared with an expansion
board.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
The network controller requires drivers.
Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
The expansion board installed is a network card (NIC) and
conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
Network controller stops working without apparent cause.
Cause
Solution
The files containing the network drivers are corrupted.
Reinstall the network drivers, using the Recovery Disc Set
created from the hard drive's Recovery Partition.
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The network controller is defective.
Contact an authorized service provider.
New network card will not boot.
Cause
Solution
New network card may be defective or may not meet
industry-standard specifications.
Install a working, industry-standard NIC, or change the boot
sequence to boot from another source.
Cannot connect to network server when attempting Remote System Installation.
Cause
Solution
The network controller is not configured properly.
Verify Network Connectivity, that a DHCP Server is present,
and that the Remote System Installation Server contains the
NIC drivers for your NIC.
120 Appendix A Troubleshooting Without Diagnostics
System setup utility reports unprogrammed EEPROM.
Cause
Solution
Unprogrammed EEPROM.
Contact an authorized service provider.
Solving Memory Problems
If you encounter memory problems, some common causes and solutions are listed in the following
table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending
on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you
must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
memory. Otherwise, the computer will not boot the operating system.
NOTE: The memory count will be affected by configurations with the Management Engine (ME)
enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dualchannel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), thirdparty data storage, and other management functions.
Table A-13 Solving Memory Problems
System will not boot or does not function properly after installing additional memory modules.
Cause
Solution
A memory module is not installed in the DIMM1 or XMM1
socket.
Ensure that a memory module is installed in the DIMM1 or
XMM1 socket on the system board. This socket must be
populated with a memory module.
Memory module is not the correct type or speed grade for
the system or the new memory module is not seated
properly.
Replace module with the correct industry-standard device for
the computer. On some models, ECC and non-ECC memory
modules cannot be mixed.
Out of memory error.
Cause
Solution
Memory configuration may not be set up correctly.
Use the Device Manager to check memory configuration.
You have run out of memory to run the application.
Check the application documentation to determine the
memory requirements.
Memory count during POST is wrong.
Cause
Solution
The memory modules may not be installed correctly.
Check that the memory modules have been installed
correctly and that proper modules are used.
Integrated graphics may use system memory.
No action required.
Solving Memory Problems 121
Insufficient memory error during operation.
Cause
Solution
Too many Terminate and Stay Resident programs (TSRs)
are installed.
Delete any TSRs that you do not need.
You have run out of memory for the application.
Check the memory requirements for the application or add
more memory to the computer.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps
five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Memory is installed incorrectly or is bad.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty
module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Solving Processor Problems
If you encounter processor problems, common causes and solutions are listed in the following table.
Table A-14 Solving Processor Problems
Poor performance is experienced.
Cause
Solution
Processor is hot.
1.
Make sure the airflow to the computer is not blocked.
2.
Make sure the fans are connected and working properly
(some fans only operate when needed).
3.
Make sure the processor heat sink is installed properly.
Power LED flashes Red three times, once every second, followed by a two second pause.
Cause
Solution
Processor is not seated properly or not installed.
1.
Check to see that the processor is present.
2.
Reseat the processor.
122 Appendix A Troubleshooting Without Diagnostics
Power LED flashes Red eleven times, once every second, followed by a two second pause.
Cause
Solution
The current processor does not support a feature previously
enabled on this system.
1.
Install a TXT capable processor.
2.
Disable TXT in the Computer Setup (F10) utility.
3.
Reinstall the original processor.
Solving CD-ROM and DVD Problems
If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the
following table or to the documentation that came with the optional device.
Table A-15 Solving CD-ROM and DVD Problems
System will not boot from CD-ROM or DVD drive.
Cause
Solution
The device is attached to a SATA port that has been hidden
in the Computer Setup utility.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Removable Media Boot is disabled in the Computer Setup
utility.
Run the Computer Setup utility and enable booting to
removable media in Storage > Storage Options. Ensure
CD-ROM is enabled in Storage > Boot Order.
Network Server Mode is enabled in Computer Setup.
Run the Computer Setup utility and disable Network Server
Mode in Security > Password Options.
Non-bootable CD in drive.
Try a bootable CD in the drive.
Boot order not correct.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the Solving Hardware
Installation Problems on page 116 section. If the system still
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under Advanced >
Power-On Options.
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Solving CD-ROM and DVD Problems 123
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause
Solution
Drive is not connected properly or not properly configured.
See the documentation that came with the optional device.
Movie will not play in the DVD drive.
Cause
Solution
Movie may be regionalized for a different country.
See the documentation that came with the DVD drive.
Decoder software is not installed.
Install decoder software.
Damaged media.
Replace media.
Movie rating locked out by parental lock.
Use DVD software to remove parental lock.
Media installed upside down.
Reinstall media.
Cannot eject compact disc (tray-load unit).
Cause
Solution
Disc not properly seated in the drive.
Turn off the computer and insert a thin metal rod into the
emergency eject hole and push firmly. Slowly pull the tray
out from the drive until the tray is fully extended, then remove
the disc.
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.
Cause
Solution
Media has been inserted upside down.
Re-insert the media with the label facing up.
The DVD-ROM drive takes longer to start because it has to
determine the type of media played, such as audio or video.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the disc still
does not start, read the other solutions listed for this topic.
CD or DVD disc is dirty.
Clean CD or DVD with a CD cleaning kit, available from most
computer stores.
Windows does not detect the CD-ROM or DVD-ROM drive.
1.
Use Device Manager to remove or uninstall the device.
2.
Restart the computer and let Windows detect the CD or
DVD driver.
124 Appendix A Troubleshooting Without Diagnostics
Recording or copying CDs is difficult or impossible.
Cause
Solution
Wrong or poor quality media type.
1.
Try using a slower speed when recording.
2.
Verify that you are using the correct media for the drive.
3.
Try a different brand of media. Quality varies widely
between manufacturers.
Solving USB Flash Drive Problems
If you encounter USB flash drive problems, common causes and solutions are listed in the following
table.
Table A-16 Solving USB Flash Drive Problems
USB flash drive is not seen as a drive letter in Windows.
Cause
Solution
The drive letter after the last physical drive is not available.
Change the default drive letter for the flash drive in Windows.
USB flash drive not found (identified).
Cause
Solution
The device is attached to a USB port that has been hidden in
Computer Setup.
Run the Computer Setup utility and ensure that “Device
available” is selected for “Front USB Ports” and “Rear USB
Ports” under Security > Device Security.
The device was not properly seated before power-up.
Ensure the device is fully inserted into the USB port before
applying power to the system
System will not boot from USB flash drive.
Cause
Solution
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Removable Media Boot is disabled in the Computer Setup
utility.
Run the Computer Setup utility and enable booting to
removable media in Storage > Storage Options. Ensure
USB is enabled in Storage > Boot Order.
The computer boots to DOS after making a bootable flash drive.
Cause
Solution
Flash drive is bootable.
Install the flash drive only after the operating system boots.
Solving USB Flash Drive Problems 125
Solving Front Panel Component Problems
If you encounter problems with devices connected to the front panel, refer to the common causes and
solutions listed in the following table.
Table A-17 Solving Front Panel Component Problems
A USB device, headphone, or microphone is not recognized by the computer.
Cause
Solution
Device is not properly connected.
1.
Turn off the computer.
2.
Reconnect the device to the front of the computer and
restart the computer.
The device does not have power.
If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.
The correct device driver is not installed.
1.
Install the correct driver for the device.
2.
You might need to reboot the computer.
1.
If possible, replace the cable.
2.
Restart the computer.
1.
Replace the device.
2.
Restart the computer.
The cable from the device to the computer does not work.
The device is not working.
USB ports on the computer are disabled in Computer Setup.
Run the Computer Setup utility and ensure that Device
available is selected for appropriate USB ports under
Security > USB Security.
Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Table A-18 Solving Internet Access Problems
Unable to connect to the Internet.
Cause
Solution
Internet Service Provider (ISP) account is not set up
properly.
Verify Internet settings or contact your ISP for assistance.
Modem is not set up properly.
Reconnect the modem. Verify the connections are correct
using the quick setup documentation.
Web browser is not set up properly.
Verify that the Web browser is installed and set up to work
with your ISP.
Cable/DSL modem is not plugged in.
Plug in cable/DSL modem. You should see a “power” LED
light on the front of the cable/DSL modem.
126 Appendix A Troubleshooting Without Diagnostics
Table A-18 Solving Internet Access Problems (continued)
Unable to connect to the Internet.
Cause
Solution
Cable/DSL service is not available or has been interrupted
due to bad weather.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the “cable” LED
light on the front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.
Connect the CAT5 UTP cable between the cable modem
and the computers’s RJ-45 connector. (If the connection is
good, the “PC” LED light on the front of the cable/DSL
modem will be on.)
IP address is not configured properly.
Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser
remember some specific information that the Web server can
later retrieve.)
Windows 7
1.
Select Start > Control Panel.
2.
Click Network and Internet.
3.
Click Internet Options.
4.
In the Browsing history section on the General tab,
click the Delete button.
5.
Select the Cookies check box and click the Delete
button.
Windows Vista
1.
Select Start > Control Panel.
2.
Click Network and Internet.
3.
Click Internet Options.
4.
In the Browsing history section on the General tab,
click the Delete button.
5.
Click the Delete cookies button.
Windows XP
1.
Select Start > Control Panel.
2.
Double-click Internet Options.
3.
On the General tab, click the Delete Cookies button.
Cannot automatically launch Internet programs.
Cause
Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the desired program.
Solving Internet Access Problems 127
Internet takes too long to download Web sites.
Cause
Solution
Modem is not set up properly.
Verify that the modem is connected and communicating
properly.
Windows 7
1.
Select Start > Control Panel.
2.
Click on Hardware and Sound.
3.
Click on Device Manager.
4.
Double-click Modems.
5.
Double-click Agere Systems PCI-SV92PP Soft
Modem.
6.
On the General tab, click Diagnostics.
7.
Click Query Modem. A “Success” response indicates
the modem is connected and working properly.
Windows XP
1.
Select Start > Control Panel.
2.
Double-click System.
3.
Click the Hardware tab.
4.
In the Device Manager area, click the Device Manager
button.
5.
Double-click Modems.
6.
Double-click Agere Systems PCI-SV92PP Soft
Modem.
7.
On the General tab, click Diagnostics.
8.
Click Query Modem. A “Success” response indicates
the modem is connected and working properly.
Windows Vista
128 Appendix A Troubleshooting Without Diagnostics
1.
Select Start > Control Panel.
2.
Click on System and Maintenance.
3.
Click on System.
4.
In the Tasks list, select Device Manager.
5.
Double-click Modems.
6.
Double-click Agere Systems PCI-SV92PP Soft
Modem.
7.
On the General tab, click Diagnostics.
8.
Click Query Modem. A “Success” response indicates
the modem is connected and working properly.
Solving Software Problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Table A-19 Solving Software Problems
Computer will not continue and no HP logo screen has appeared.
Cause
Solution
POST error has occurred.
Observe the beeps and LED lights on the front of the
computer. See Appendix A, POST Error Messages
on page 131 to determine possible causes.
See the Restore Kit or the Worldwide Limited Warranty for
terms and conditions.
Computer will not continue after HP logo screen has appeared.
Cause
Solution
System files may be damaged.
Use recovery diskette to scan hard drive for errors.
“Illegal Operation has Occurred” error message is displayed.
Cause
Solution
Software being used is not Microsoft-certified for your
version of Windows.
Verify that the software is certified by Microsoft for your
version of Windows (see program packaging for this
information).
Configuration files are corrupt.
If possible, save all data, close all programs, and restart the
computer.
Solving Software Problems 129
Contacting Customer Support
For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,
remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical
assistance.
130 Appendix A Troubleshooting Without Diagnostics
B
POST Error Messages
This appendix lists the error codes, error messages, and the various indicator light and audible
sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the
probable source of the problem, and steps you can take to resolve the error condition.
POST Message Disabled suppresses most system messages during POST, such as memory count
and non-error text messages. If a POST error occurs, the screen will display the error message. To
manually switch to the POST Messages Enabled mode during POST, press any key (except F10,
F11, or F12). The default mode is POST Message Disabled.
The speed at which the computer loads the operating system and the extent to which it is tested are
determined by the POST mode selection.
Quick Boot is a fast startup process that does not run all of the system level tests, such as the
memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete.
Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish
the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.
131
POST Numeric Codes and Text Messages
This section covers those POST errors that have numeric codes associated with them. The section
also includes some text messages that may be encountered during POST.
NOTE:
The computer will beep once after a POST text message is displayed on the screen.
Table B-1 Numeric Codes and Text Messages
Control panel message
Description
Recommended action
101-Option ROM Checksum Error
System ROM or expansion board option
ROM checksum.
1.
Verify the correct ROM.
2.
Flash the ROM if needed.
3.
If an expansion board was recently
added, remove it to see if the problem
remains.
4.
Clear CMOS.
5.
If the message disappears, there may
be a problem with the expansion card.
6.
Replace the system board.
1.
Clear CMOS.
2.
Remove expansion boards.
3.
Replace the system board.
1.
If a PCI expansion card was recently
added, remove it to see if the problem
remains.
2.
In Computer Setup, set Advanced >
Device Options > NIC PXE Option
ROM Download to DISABLE to
prevent PXE option ROM for the
internal NIC from being downloaded
during POST to free more memory for
an expansion card's option ROM.
Internal PXE option ROM is used for
booting from the NIC to a PXE server.
103-System Board Failure
110-Out of Memory Space for Option ROMs
162-System Options Not Set
DMA or timers.
Recently added PCI expansion card
contains an option ROM too large to
download during POST.
Configuration incorrect.
RTC (real-time clock) battery may need to
be replaced.
Run Computer Setup and check the
configuration in Advanced > Device
Options.
Reset the date and time under Control
Panel. If the problem persists, replace the
RTC battery. See the Hardware Reference
Guide for instructions on installing a new
battery, or contact an authorized dealer or
reseller for RTC battery replacement.
163-Time & Date Not Set
Invalid time or date in configuration
memory.
RTC (real-time clock) battery may need to
be replaced.
132 Appendix B POST Error Messages
Reset the date and time under Control
Panel (Computer Setup can also be used).
If the problem persists, replace the RTC
battery. See the Hardware Reference Guide
for instructions on installing a new battery,
or contact an authorized dealer or reseller
for RTC battery replacement.
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
164-MemorySize Error
Memory amount has changed since the last
boot (memory added or removed).
Press the F1 key to save the memory
changes.
164-MemorySize Error
Memory configuration incorrect.
1.
Run Computer Setup or Windows
utilities.
2.
Make sure the memory module(s) are
installed properly.
3.
If third-party memory has been added,
test using HP-only memory.
4.
Verify proper memory module type.
1.
Ensure memory modules are correctly
installed.
2.
Verify proper memory module type.
3.
Remove and replace the identified
faulty memory module(s).
4.
If the error persists after replacing
memory modules, replace the system
board.
A memory module in memory socket
identified in the error message is missing
critical SPD information, or is incompatible
with the chipset.
1.
Verify proper memory module type.
2.
Try another memory socket.
3.
Replace DIMM with a module
conforming to the SPD standard.
214-DIMM Configuration Warning
Populated DIMM Configuration is not
optimized.
Rearrange the DIMMs so that each channel
has the same amount of memory.
219-ECC Memory Module Detected ECC
Modules not supported on this Platform
Recently added memory module(s) support
ECC memory error correction.
1.
If additional memory was recently
added, remove it to see if the problem
remains.
2.
Check product documentation for
memory support information.
1.
Reconnect keyboard with computer
turned off.
2.
Check connector for bent or missing
pins.
3.
Ensure that none of the keys are
depressed.
4.
Replace keyboard.
1.
Reconnect keyboard with computer
turned off.
2.
Replace the system board.
201-Memory Error
213-Incompatible Memory Module in
Memory Socket(s) X, X, ...
301-Keyboard Error
303-Keyboard Controller Error
RAM failure.
Keyboard failure.
I/O board keyboard controller.
POST Numeric Codes and Text Messages 133
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
304-Keyboard or System Unit Error
Keyboard failure.
1.
Reconnect the keyboard with computer
turned off.
2.
Ensure that none of the keys are
depressed.
3.
Replace the keyboard.
4.
Replace the system board.
510-Flash Screen Image Corrupted
Flash Screen image has errors.
Reflash the system ROM with the latest
BIOS image.
511-CPU Fan not Detected
CPU fan is not connected or may have
malfunctioned.
1.
Reseat CPU fan.
2.
Reseat fan cable.
3.
Replace CPU fan.
1.
Reseat rear chassis fan.
2.
Reseat fan cable.
3.
Replace rear chassis fan.
1.
Reseat front chassis fan.
2.
Reseat fan cable.
3.
Replace front chassis fan.
512-Rear Chassis Fan not Detected
513-Front Chassis fan not detected
Rear chassis fan is not connected or may
have malfunctioned.
Front chassis fan is not connected or may
have malfunctioned.
912-Computer Cover Has Been Removed
Since Last System Startup
Computer cover was removed since last
system startup.
No action required.
917-Front Audio Not Connected
Front audio harness has been detached or
unseated from motherboard.
Reconnect or replace front audio harness.
921-Device in PCI Express slot failed to
initialize
There is an incompatibility/problem with this
device and the system or PCI Express Link
could not be retrained to an x1.
Try rebooting the system. If the error
reoccurs, the device may not work with this
system
1720-SMART Hard Drive Detects Imminent
Failure
Hard drive is about to fail. (Some hard
drives have a hard drive firmware patch that
will fix an erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Enter Computer Setup
and run the Drive Protection System
test under Storage > DPS Self-test.
2.
Apply hard drive firmware patch
if applicable. (Available at
http://www.hp.com/support.)
3.
Back up contents and replace hard
drive.
1.
Upgrade BIOS to proper version.
2.
Change the processor.
1801-Microcode Patch Error
1802-Processor Not Supported
Processor is not supported by ROM BIOS.
Recently installed processor is not
supported by the system.
134 Appendix B POST Error Messages
Install a processor supported by your
system.
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
1805-Ambient Temperature Previously Over
Limit
This system was placed in a low power
state to prevent damage due to excessive
environmental temperature.
Make sure the system meets the HP
enclosure guidelines as listed in the
QuickSpecs, including the following:
2200-PMM Allocation Error during MEBx
Download
2201-MEBx Module did not checksum
correctly
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
1.
Clean the air vents on the front, back,
or any other vented side of the
computer.
2.
Ensure that there is a 10.2 cm (4 in)
clearance on all vented sides of the
computer to permit the required airflow.
3.
Ensure that computers are not so near
each other that they are subject to
each other's re-circulated or preheated
air.
4.
If the computer is within an enclosure,
ensure that there is proper intake and
exhaust ventilation for the enclosure.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the
computer, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the system
board.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the system
board.
POST Numeric Codes and Text Messages 135
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
2202-PMM Deallocation Error during MEBx
cleanup
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the system
board.
2211-Memory not configured correctly for
proper MEBx execution
SODIMM1 is not installed.
Make sure there is a memory module in the
SODIMM1 socket and that it is properly
seated.
2212-USB Key Provisioning failure writing to
device
USB device used for USB key provisioning
will not allow BIOS to update provision file
properly.
1.
Try a different USB key device for
provisioning.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Update to the latest ME firmware
version.
2.
If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
3.
If the error still persists, replace the
system board.
1.
Recreate the provisioning file using
third party management console
software.
2.
If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.
3.
If the error still persists, replace the
system board.
2217-ME Firmware Version request failure
2218-ME Firmware Version should be
updated
2219-USB Key Provisioning file has invalid
header identifier
ME firmware is not properly responding to
BIOS query for version information.
ME firmware must be updated to match
current functionality contained in the system
BIOS.
Provisioning file contained on the USB key
has been corrupted or is not a valid version
for the current ME firmware.
136 Appendix B POST Error Messages
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
2220-USB Key Provisioning file has
mismatch version
Provisioning file contained on the USB key
is not a valid version for the current ME
firmware.
1.
Reboot the computer.
2.
If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.
3.
If the error still persists, replace the
system board.
Error occurred during MEBx execution
which fails into the “General” grouping.
Status information displayed along with the
error provides further clarity into the failure.
MEBx handles transference of information
between the system BIOS and ME
firmware.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
Error occurred during MEBx execution
which fails into “ME” grouping.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
2230-General error during MEBx execution
2231-ME error during MEBx execution
2232-AMT error during MEBx execution
2233-HECI error during MEBx execution
Invalid Electronic Serial Number
Error occurred during MEBx execution
which fails into “AMT” grouping.
Error occurred during MEBx execution
which fails into “MEI or HECI” grouping.
Electronic serial number is missing.
Enter the correct serial number in Computer
Setup.
POST Numeric Codes and Text Messages 137
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
Network Server Mode Active and No
Keyboard Attached
Keyboard failure while Network Server
Mode enabled.
1.
Reconnect keyboard with computer
turned off.
2.
Check connector for bent or missing
pins.
3.
Ensure that none of the keys are
depressed.
4.
Replace keyboard.
Parity Check 2
Parity RAM failure or a PCI/PCIe device is
asserting a SERR#.
138 Appendix B POST Error Messages
Run Computer Setup and Diagnostic
utilities. To disable a PCI/PCIe device from
asserting a SERR#, run the Computer
Setup utility and select Advanced > Bus
Options > SERR# Generation > Disable.
Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes
This section covers the front panel LED codes as well as the audible codes that may occur before or
during POST that do not necessarily have an error code or text message associated with them.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of
the computer and refer to the following table to determine the front panel LED codes.
Recommended actions in the following table are listed in the order in which they should be
performed.
Not all diagnostic lights and audible codes are available on all models.
Table B-2 Diagnostic Front Panel LEDs and Audible Codes
Activity
Beeps
Possible Cause
Recommended Action
Green Power LED On.
None
Computer on.
None
Green Power LED flashes
every two seconds.
None
Computer in Suspend to
RAM mode (some models
only) or normal Suspend
mode.
None required. Press any key or move the
mouse to wake the computer.
Red Power LED flashes two
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
2
Thermal protection
activated:
1.
Clean the air vents on the front, back, or
any other vented side of the computer.
Air flow is restricted, a fan
may not be functioning, or
the heatsink is not
properly attached.
2.
Ensure that there is a 10.2 cm (4 in)
clearance on all vented sides of the
computer to permit the required airflow.
3.
Ensure that computers are not so near
each other that they are subject to each
other's re-circulated or preheated air.
4.
If the computer is within an enclosure,
ensure that there is proper intake and
exhaust ventilation for the enclosure.
5.
If a message appears on the screen
indicating that a fan is not working, replace
the fan.
6.
Ensure that the heat sink is properly
attached.
1.
Check to see that the processor is present.
2.
Reseat the processor.
Red Power LED flashes three
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
3
Processor not installed
(not an indicator of bad
processor).
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 139
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
Red Power LED flashes four
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
4
Power failure (power
supply is overloaded).
1.
Open the hood and ensure the 4 or 6-wire
power supply cable is seated into the
connector on the system board.
2.
Check if a device is causing the problem by
removing ALL attached devices (such as
hard, diskette, or optical drives, and
expansion cards). Power on the system. If
the system enters the POST, then power off
and replace one device at a time and
repeat this procedure until failure occurs.
Replace the device that is causing the
failure. Continue adding devices one at a
time to ensure all devices are functioning
properly.
3.
Replace the power supply.
4.
Replace the system board.
Red Power LED flashes five
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
Red Power LED flashes six
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
5
6
Pre-video memory error.
Pre-video graphics error.
CAUTION: To avoid damage to the DIMMs or
the system board, you must unplug the computer
power cord before attempting to reseat, install, or
remove a DIMM module.
1.
Reseat DIMMs.
2.
Replace DIMMs one at a time to isolate the
faulty module.
3.
Replace third-party memory with HP
memory.
4.
Replace the system board.
For systems with a graphics card:
1.
Reseat the graphics card.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace
the system board.
Red Power LED flashes
seven times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but LEDs
continue until problem is
solved.
7
System board failure
(ROM detected failure
prior to video).
Replace the system board.
Red Power LED flashes eight
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
8
Invalid ROM based on
bad checksum.
1.
Reflash the system ROM with the latest
BIOS image.
2.
Replace the system board.
140 Appendix B POST Error Messages
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
Red Power LED flashes nine
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
9
System powers on but is
unable to boot.
1.
Unplug the AC power cord from the
computer, wait 30 seconds, then plug the
power cord back in to the computer.
2.
Replace the system board.
3.
Replace the processor.
Red Power LED flashes ten
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
10
1.
Check each option card by removing the
card (one at a time if multiple cards), then
power on the system to see if fault goes
away.
2.
Once a bad card is identified, remove and
replace the bad option card.
3.
Replace the system board.
1.
Install a TXT capable processor.
2.
Disable TXT in the Computer Setup (F10)
utility.
3.
Reinstall the original processor.
Bad option card.
Red Power LED flashes
eleven times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but LEDs
continue until problem is
solved.
11
The current processor
does not support a
feature previously
enabled on this system.
System does not power on
and LEDs are not flashing.
None
System unable to power
on.
Press and hold the power button for less than 4
seconds. If the hard drive LED turns green, the
power button is working correctly and the system
board needs to be replaced.
OR
Press and hold the power button for less than 4
seconds. If the hard drive LED does not turn on
green then:
1.
Check that the unit is plugged into a
working AC outlet.
2.
Open hood and check that the power button
harness is properly connected to the
system board.
3.
Check that both power supply cables are
properly connected to the system board.
4.
Check to see if the 5V_aux light on the
system board is turned on. If it is turned on,
then replace the power button harness. If
the problem persists, replace the system
board.
5.
If the 5V_aux light on the system board is
not turned on, remove the expansion cards
one at a time until the 5V_aux light on the
system board turns on. It the problem
persists, replace the power supply.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 141
C
Connector Pin Assignments
This appendix contains the pin assignments for many computer and workstation connectors. Some of
these connectors may not be used on the product being serviced.
Ethernet BNC
Connector and Icon
Pin
Signal
1
Data
2
Ground
USB
Connector and Icon
Pin
Signal
1
+5 VDC
2
- Data
3
+ Data
4
Ground
Pin
Signal
1 (Tip)
Audio_left
2 (Ring)
Audio_Right
3 (Shield)
Ground
Microphone
Connector and Icon (1/8” miniphone)
142 Appendix C Connector Pin Assignments
Headphone
Connector and Icon (1/8” miniphone)
Pin
Signal
1 (Tip)
Audio_left
2 (Ring)
Power_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_In_Left
2 (Ring)
Audio_In_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_Out_Left
2 (Ring)
Audio_Out_Right
3 (Shield)
Ground
Line-in Audio
Connector and Icon (1/8” miniphone)
Line-out Audio
Connector and Icon (1/8” miniphone)
Headphone 143
D
Power Cord Set Requirements
The power supplies on some computers have external power switches. The voltage select switch
feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts
AC. Power supplies on those computers that do not have external power switches are equipped with
internal switches that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where
you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use
the computer.
General Requirements
The requirements listed below are applicable to all countries:
1.
The power cord must be approved by an acceptable accredited agency responsible for
evaluation in the country where the power cord set will be installed.
2.
The power cord set must have a minimum current capacity of 10A (7A Japan only) and a
nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system.
3.
The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord
must be between 1.8 m (6 feet) and 3.6 m (12 feet).
The power cord should be routed so that it is not likely to be walked on or pinched by items placed
upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point
where the cord exits from the product.
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is
damaged in any manner, replace it immediately.
Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
144 Appendix D Power Cord Set Requirements
Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country
Accrediting Agency
Country
Accrediting Agency
Australia (1)
EANSW
Italy (1)
IMQ
Austria (1)
OVE
Japan (3)
METI
Belgium (1)
CEBC
Norway (1)
NEMKO
Canada (2)
CSA
Sweden (1)
SEMKO
Denmark (1)
DEMKO
Switzerland (1)
SEV
Finland (1)
SETI
United Kingdom (1)
BSI
France (1)
UTE
United States (2)
UL
Germany (1)
VDE
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it
will be used.
2.
The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
3.
Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
Country-Specific Requirements 145
E
Specifications
All-in One Models
Table E-1 Specifications
Desktop Dimensions (with stand)
Height
17.22 in
43.75 cm
Width
21.64 in
54.97 cm
Depth
8.09 in
20.54 cm
23.35 lbs
10.59 kg
23.92 lbs
10.85 kg
Operating
41° to 95°F
5° to 35°C
Nonoperating
-22° to 149°F
-30° to 66°C
15-80% at 79°F
15-80% at 26°C
Operating
0 - 6,562 ft
0 - 2000 m
Nonoperating
0 - 15,000 ft
4,572 m
Rated Voltage Range
100-240 V
100-240 V
Rated Line Frequency
50-60 Hz
50-60 Hz
<150 W
<150 W
<180 W
<180 W
Integrated graphics: 30 W
Integrated graphics: 30 W
Approximate Weight
UMA
MXM
Temperature Range
Relative Humidity (noncondensing)
Operating
Maximum Altitude (unpressurized)
Power Supply
Max Operating Power
UMA graphics
MXM graphics
Idle Operating Power
146 Appendix E Specifications
Index
A
antenna
spare part number 31
antenna, spare part number
audible codes 139
audio problems 111
B
battery
disposal 26
beep codes 139
booting options
Full Boot 131
Quick Boot 131
C
cable connector
removing 78
cable cover
removing 74
cable pinouts
SATA data 18
cable routing
removing 91
cables
antenna 31, 38
converter 30, 39
display panel 30, 38
hard drive 31, 39
LVDS 31, 39
optical drive 31, 39
power button/LED 31, 39
spare part numbers 30
touch controller 30, 39
TV tuner 31
TV tuner connector 38
webcam 30, 38
cautions
AC power 20
38
cables 25
electrostatic discharge 20
keyboard cleaning 24
keyboard keys 24
CD-ROM or DVD problems 123
cleaning
computer 23
mouse 25
safety precautions 23
components
front 3
rear 5
side 4
computer cleaning 23
connector pin assignments 142
converter board
removing 52
spare part number 28, 38
converter cable
spare part number 30, 39
country power cord set
requirements 145
Customer Support 92, 130
ethernet
BNC pin assignments
D
diskette problems 99
display panel
removing 85
spare part number 27, 38, 85
display panel cable
removing 83
spare part number 30, 38
H
hard drive
proper handling 26
removing 49
SATA characteristics 18
spare part number 29, 34
hard drive cable
spare part number 31, 39
hard drive cage, spare part
number 32, 38
hard drive connector
removing 76
hard drive problems 102
hard drive rubber grommet, spare
part number 32, 36
E
electrostatic discharge (ESD)
preventing damage 21
error
codes 131, 139
messages 132
20
142
F
fan
removing 72
spare part number
features
overview 1
flash drive problems
flashing LEDs 139
front bezel
removing 85
spare part number
front components 3
front panel problems
31, 38
125
27, 38
126
G
general problems 95
graphics board
removing 70
spare part number 28, 38
grounding methods 21
Index 147
hardware installation problems
116
headphone pin assignments 143
heat sinks
removing 66
helpful hints 93
I
Internet access problems
126
K
keyboard
cleaning 24
keyboard problems 114
keyboard, spare part number
33, 34, 36
34
32,
L
label, rear I/O, spare part
number 32, 38
LEDs
blinking power 139
blinking PS/2 keyboard 139
line-in audio pin assignments
143
line-out audio pin assignments
143
LVDS cable, spare part number
31, 39
M
mass storage devices, spare part
numbers 29
Media Card Reader problems
105
memory cover
removing 43
memory module
removing 45
spare part number 29, 34
memory problems 121
microphone pin assignments 142
monitor problems 107
mouse
cleaning 25
mouse problems 114
mouse, spare part number 32, 34
N
network problems 117
148 Index
numeric error codes
132
O
opening the computer 40
operating guidelines 23
optical drive
removing 47
spare part number 29, 34, 38
optical drive bezel, spare part
number 32, 38
optical drive bracket, spare part
number 32, 38
optical drive cable
spare part number 31, 39
optical drive connector
removing 76
optical drive dummy bezel, spare
part number 32, 38
optical drive problems 123
overheating, prevention 23
P
POST error messages 131
power button/LED cable
spare part number 31, 39
power cord set requirements
country specific 145
power problems 98
power supply, spare part
number 32, 34
power supply, specifications 146
printer problems 113
problems
audio 111
CD-ROM or DVD 123
diskette 99
flash drive 125
front panel 126
general 95
hard drive 102
hardware installation 116
Internet access 126
keyboard 114
Media Card Reader 105
memory 121
monitor 107
mouse 114
network 117
power 98
printer 113
processor 122
software 129
processor
removing 68
spare part number 34, 36
processor problems 122
R
rear components 5
rear cover
removing 41
spare part number 27, 38
removal and replacement
procedures 76
All-in One chassis 40
cable connector 78
cable cover 74
cable routing 91
converter board 52
display cable 83
display panel 85
fan 72
front bezel 85
graphics board 70
hard drive 49
hard drive connector 76
heat sinks 66
memory 45
memory cover 43
optical drive 47
optical drive connector 76
preparing to disassemble the
computer 40
processor 68
rear cover 41
speakers 58
stand 42
system board 80
system board cover 60
thermal modules 66
touch controller board 54
TV tuner module 64
webcam module 56
WLAN module 62
S
safety and comfort
safety precautions
cleaning 23
92
SATA
connectors on system board
18
data cable pinouts 18
hard drive characteristics 18
screws, correct size 25
service considerations 25
side components 4
software
problems 129
servicing computer 25
spare part number
tamper-resistent wrench 25
Torx T-15 screwdriver 25
speakers
removing 58
spare part number 31, 38
specifications
computer 146
stand
removing 42
spare part number 27, 38
static electricity 20
system board
removing 80
SATA connectors 18
spare part number 27, 37
system board cover
removing 60
TV tuner
removing 64
spare part number 28, 34
TV tuner connector
spare part number 31, 38
U
USB pin assignments 142
V
ventilation, proper 23
W
Wake-on-LAN feature
webcam cable
spare part number
webcam module
removing 56
spare part number
WLAN module
removing 62
spare part number
118
30, 38
28, 38
28, 34
T
tamper-proof screws
tool 25
temperature control 23
thermal module
spare part number 31, 38
thermal modules
removing 66
thermal pad
spare part number 32, 37
thermal pad, spare part number
37
tools, servicing 25
Torx T15 screwdriver 25
touch controller board
removing 54
spare part number 28, 38
touch controller cable
spare part number 30, 39
Index 149