s
Hicom 118
Analogue Telephone
2
User Guide
Introduction ............................................................................................... 4
Standard Features ................................................................................... 5
Internal and External Dialling ..................................................................... 5
Dialling the Switchboard ............................................................................ 5
Call Transfer .............................................................................................. 6
Enquiry Call .............................................................................................. 7
3 Way Conference ................................................................................... 7
Shuttle ..................................................................................................... 7
Call Pick Up .............................................................................................. 8
Call Back .................................................................................................. 9
Call Park ................................................................................................. 11
Call Diversion Features ......................................................................... 12
Call Forwarding / Divert ........................................................................... 12
PIN Features ........................................................................................... 13
Electronic Telephone Lock ...................................................................... 13
Optional Features .................................................................................. 14
System Abbreviated Dialling .................................................................... 14
Last Number Redial ................................................................................. 15
Night Service ........................................................................................... 15
Quick Reference ...................................................................................... 16
3
Introduction
This guide is designed to assist extension users on a Siemens Hicom 118
Communications System to use all authorised features.
Your extension may not be authorised ∗ to use all features. The Siemens
representative can confirm features that are available to you.
Your extension may also be subject to trunk barring thus restricting where you
may dial.
A variety of analogue instruments are available for use on the Hicom 118 e.g.Venus - Analogue telephones
euroset - Analogue range of telephones
Please refer to the separate instruction manuals for the euroset range of
telephones.
∗ - authorised features are those features that your company has designated for
your use and may vary from extension to extension.
Transfer key
The Transfer key on your telephone may be marked as R or
¤.
RECALL
4
Standard Features
Internal and External Dialling
Dialling Another Extension
- lift handset, listen for internal dial tone
- dial the required extension number
Dialling an External Number
- lift handset, listen for internal dial tone
- dial line access code (code is normally 0)
- dial the required external number
V
Your telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
- lift handset, listen for internal dial tone
- dial code for switchboard (code is normally 9)
5
Call Transfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press Recall key, listen for internal dial tone
- dial the required extension or switchboard
- when the extension or the switchboard answers, announce
the call and replace handset.
If called party does not answer, press Recall key to return to original call.
Transfer to a Free Extension (Call not Announced)
- press Recall key, listen for internal dial tone
- dial the required extension or switchboard
- when you hear ring tone, replace handset.
The call has now been transferred. If the ringing extension does not answer within
a predetermined time the call will automatically be transferred back to your
extension.
Transfer to a Busy Extension
- press Recall key, listen for internal dial tone
- dial the required extension number
- when you hear busy tone, replace handset.
The call has now been transferred to the busy extension. If the busy extension
terminates the call within a predetermined time and replaces the handset the
transferred call will ring the extension. If the extension remains busy the call will
automatically be transferred to your extension.
6
Enquiry Call
This feature allows you to hold an existing call, dial another extension or even an
external number, conduct a conversation and then return to the original caller.
Activate Enquiry Call
- press Recall key, listen for internal dial tone
- dial the required extension number or dial 0 and then
the required external number
- conduct your conversation
- press Recall key to return to the original call
Alternating between Parties (Shuttle)
During an enquiry call you may alternate between both parties
- press Recall ∗ 2 to return to original caller
- repeat Recall ∗ 2 to alternate between callers
V
The waiting party cannot hear your conversation.
Enquiry Call to 3 Way Conference
The enquiry call can now be converted to a 3 Way Conference to include the third
party.
-
press Recall key, listen for internal dial tone
dial ∗ 3
warn tone is heard
all 3 parties are now connected
3 Way Conference
Shuttle
7
Call Pick Up
The call pick up feature allows you to answer any ringing extension, in your pick
up group, from your telephone.
Activate Call Pick Up
An extension within your pick-up group is ringing
A Ping Ring will alert you to an incoming call
- lift handset, listen for internal dial tone
- dial ∗ 57
- you will now have answered the call
Activate Call Pick Up Select
A call for an extension which is not in your Pick Up group is ringing
- lift handset, listen for internal dial tone
- dial ∗ 4 plus the number of the ringing extension
- you will now have answered the call
8
Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back - Busy
-
called extension is busy
press Recall ∗ 58
confirmation tone is heard
replace handset
The system will automatically call you back when both your extension and the
called extension are free.
- lift handset
- ring tone is heard as the required extension is rung
Activate Call Back - No answer
-
called extension does not answer
press Recall ∗ 58
confirmation tone is heard
replace handset
When the called party returns to the office and has used the telephone the
system will ring your telephone.
- lift handset
- ring tone is heard as the required extension is rung
Should you fail to answer a Call Back that you have activated, the system will
monitor your extension for future use.
Once your extension has been used the Call Back cycle will be restarted.
9
Call Back - Cont’d
Cancel Call Back (Before Ring Back)
-
lift handset
dial # 58
confirmation tone is heard
replace handset
All Call Back requests which you initiated will now be cancelled.
V
10
A maximum of 2 Call Back requests can be initiated from, or to, your
extension.
Call Park
This feature allows you to Park an external call on your extension to be retrieved
at any extension or from the switchboard.
There are 10 Park positions (0-9 on keypad).
Park a Call
-
press Recall key, listen for internal dial tone
dial ∗ 56 plus location number (0-9)
replace handset
call is now parked
Retrieve a Parked Call before Recall
- lift handset, listen for internal dial tone
- dial # 56 plus location number (0-9)
- you are now connected to the caller
If the call is not retrieved it will automatically recall to your extension after a
predetermined time.
Your telephone will ring
- lift handset
- you are now connected to the caller
11
Call Diversion Features
Call Forwarding / Divert
This feature allows for 3 types of forwarding, or diversion, of your calls to an
extension of your choice.
Programme Call Forwarding / Divert
-
lift handset, listen for internal dial tone
dial ∗ 1 plus type of forwarding (1,2 or 3) plus extension number
listen for confirmation tone
replace handset
When you lift the handset special dial tone will be heard to remind you that the
feature is activated
Cancel Call Forwarding / Divert
-
lift handset
dial # 1
listen for confirmation tone
replace handset
Calls will now ring as normal on your extension.
Types of Call Forwarding / Divert
1 - Internal and External
2 - External calls only
3 - Internal calls only
12
PIN Features
Electronic Telephone Lock
This feature allows you to lock your extension, by dialling your Lock Code, which
prevents unauthorised use of your extension.
The initial or default code is 00000
Set your Lock Code
- lift handset, listen for internal dial tone
- dial ∗ 93
- dial default Lock Code (00000)
- dial new Lock Code (5 digits)
- dial new Lock Code again
- replace handset
Lock your Extension
-
lift handset
dial ∗ 66 and your Lock Code
listen for confirmation tone
replace handset
Your extension will now be restricted to local or internal calls only
Unlock your Extension
-
V
lift handset
dial # 66 and your Lock Code
listen for confirmation tone
replace handset
You will still be able to receive calls when your extension is locked.
13
Optional Features
System Abbreviated Dialling
The system allows for the storage of 256 external telephone numbers. By utilising
the system abbreviated dialling you will be permitted to dial specific numbers that
would be outside your normal trunk barring limits.
Use the System Abbreviated Dialling
- select the relevant access code from your Abbreviated Dialling
Directory
- lift handset, listen for internal dial tone
- dial the relevant code ∗ 7100 - ∗ 7355
- wait whilst system dials the number
The system will now dial the required external number, the time taken will vary
according to the type of main exchange to which your Hicom 118 is connected.
14
Last Number Redial
This feature allows you to redial the last number that you dialled from your
telephone.
Redial the Number
- lift handset, listen for internal dial tone
- press Redial key
- the number is now automatically dialled by the system
The number will remain stored until another number is stored, thus erasing the
previous number.
Night Service
When the designated Night Service extension rings
- lift handset, listen for internal dial tone
- dial ∗ 423
- you are now connected to the caller
Check with System Administrator if any other type of Night Service is operational.
15
Quick Reference
Out si de Li ne
0
Cal l For war d/ Di ver t
Operat or
9
- cancel
Shut t l e
R∗2
Cal l Pi ckup
3 Way Confer ence
R∗3
Cal l Pi ckup Sel ect
Ext ensi on Lock
∗ 66 & Code
- unl ock
#66 & Code
- change
∗ 93 & Code
Ni ght Ser vi ce
∗ 423
Siemens Telecommunications (Pty) Ltd
16
Cal l Back
- cancel
Cal l Par k
- r et r i eve
Private Bag X71
∗ 1 & opt & ext
#1
∗ 57
∗ 4 & ext
R∗ 58
#58
R∗ 56 & ( 0- 9)
#56 & ( 0- 9)
Halfway House 1685