AT&T Definity ISDN 7507 User`s guide

AT&T
DEFINITY™
Communications
System Generic 2
ISDN 7505, 7506, and 7507 Terminals
User's Guide
NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no responsibility
for any errors. Changes or corrections to the information contained in this document
may be incorporated into future issues.
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In Canada: 1-800-255-1242
Document No. 555-104-719
Issue 1, October 1989
For more information about AT&T documents, see Business Communications Systems
Publications Catalog (555-000-010).
HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids prescribed by
the Federal Communications Commission (FCC).
Prepared by
The AT&T Documentation Management Organization
Winston-Salem, NC 27106
© 1989 AT&T
All Rights Reserved
Printed in USA
Contents
Your ISDN Terminal
1
What the Features Do
3
How to Use the Features
Abbreviated Dialing
5
Automatic Callback
8
Bridging
8
Call Coverage
9
7
Call Forwarding—Busy/Don't Answer
10
Call Forwarding—Follow Me
11
Call Park
11
Call Pickup
12
Call Waiting
12
Conference
Drop
13
Hold
14
Intercom (Automatic Dial)
15
Last Number Dialed
15
Leave Word Calling (LWC)
16
Message
17
Mute
17
14
Priority Calling
18
Select Ring
18
Self-Test
19
Send All Calls
20
Speakerphone
20
Transfer
21
Voice Message Retrieval
22
Tones and Their Meanings
23
Key Words to Know
24
Quick Reference Lists
27
Your ISDN Terminal
Your ISDN terminal is designed so that you can conveniently use the many features of
the AT&T DEFINITY™ Communications System Generic 2. Familiarize yourself with
your terminal shown in Figure 1 and explained on the following page.
7505
7506
7507
Figure 1. ISDN Terminals
1
Call appearance/feature
buttons
At least 2 of these buttons are devoted to handling
incoming and outgoing calls (call appearances) and are
labeled with an extension number; the remainder are
call appearances or access features (feature buttons)
and are labeled with a feature name. Each button has a
red light and a green light.
Redial button
For redialing the last voice number dialed.
Select button
Used to access a second level of features on the
 Redial ,  Drop Test ,  Transfer Clock , and  Conference Ring  and
secondary feature buttons.
Mute button
Press to have a conversation at your end without the
person at the far end hearing. Mute works with both
the handset and the Speakerphone.
Speaker button
If your terminal is programmed with a Speakerphone
or SPOKESMAN® loudspeaker, this button is used to
turn the speaker on or off.
Volume button
When on a call, used to decrease or increase the
volume of the handset speaker, Speakerphone
loudspeaker, or the SPOKESMAN loudspeaker. When
not on a call, used to decrease or increase the ringer
volume.
Transfer button
For transferring a call to another voice terminal.
Hold Button
For putting a call on hold.
Conference button
For setting up conference calls.
Drop button
For disconnecting from a call or dropping the last party
added to a conference call.
Message light
A green light that comes on steadily when a message
has been left for you.
Dial pad
The standard 12-button touch-tone pad for dialing the
telephone numbers and accessing features.
Handset
For placing and answering calls (also known as the
receiver). In most cases you must lift the handset (go
off-hook) before you can use a feature.
Adjunct jack
Located on the bottom of your terminal near the front
edge. This jack is used for connecting a speakerphone
or a headset adapter and headset to your terminal. A
Speakerphone symbol (
) appears beneath the jack.
Line jack
Located on the back of your terminal. This jack is used
for connecting a line cord to your terminal. The jack is
labeled “LINE.”
2
What the Features Do
Here are brief descriptions of 23 voice features, including what each one does and how
you might want to use it. You will have the Conference, Drop, Hold, Message, Mute,
Redial, Select Ring, Self-Test, and Transfer features. In addition, you may have many of
the other features listed here; your System Manager can advise you.
Abbreviated Dialing Allows you to store selected telephone numbers as 3 digits or
less for quick and easy dialing. Each number can be a complete or partial telephone
number, an extension number, or a trunk or feature code. There are 3 possible types of
lists—personal, group, and system —and you can have a total of 3 lists. Numbers on a
personal list are programmable by you; numbers on all other lists are programmable
only by the System Manager. Use as a timesaver for dialing frequently called, lengthy,
or emergency numbers. Note: Check with your System Manager concerning what
types of lists you have and how many of each.
Automatic Callback Sends you a special 3-burst ring tone indicating that a
previously busy extension is now available. Use to avoid constant redialing when you
wish to speak to someone who is frequently busy on the telephone. Note: Can be
used only for extensions, not outside numbers.
Bridging Permits you to answer or join in calls to someone else’s extension by
pressing a bridged appearance button on your terminal. This button can be any call
appearance button labeled with another user’s primary extension number, as assigned
to you by your System Manager. Use to assist in handling calls for a designated
co-worker.
Call Coverage Provides automatic redirection of certain calls to your terminal for
answering. (Your System Manager determines which calls will be sent to you.) Use to
answer calls for other extensions for whom you provide coverage.
Call Forwarding All Calls Temporarily forwards all your calls to another extension
or to an outside number, depending on your system. Use when you will be away from
your voice terminal and you want your calls to be forwarded to a telephone number of
your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension.
Use when you need to go elsewhere to get information during a call, or whenever you
wish to continue a call from a different location. Also, if the call received is for
someone else, use it to hold the call until the called party can answer it from the
nearest available telephone.
Call Pickup Lets you answer a call at your voice terminal for another extension in
your pickup group. Use when you wish to handle a call for a group member who is
absent or otherwise unable to answer. Note: You can only use this feature if you and
the called party have been assigned to the same pickup group by your System
Manager.
3
Conference Allows you to add a third party to a call, so that you can conduct a
3-way conversation. (If you wish to conference more than 3 parties, call your attendant
for assistance.) Use to set up time-saving conferences, or to spontaneously include a
third party important to a discussion. Note: If you have both an active call and a call
on hold, you must terminate one of them before you can use Conference.
Drop Disconnects from a call without requiring you to hang up the handset or press
the switchhook. Can also be used with the Conference feature to disconnect the last
party added. Use whenever you are using the handset and want to continue using it for
another action after ending a call.
Hold Puts a call in a holding state until you can return to it. While a call is on hold,
you can place another call, activate another feature, answer a waiting call, or leave your
voice terminal to do another task. Use when you have a call that you don’t wish to
drop, but which you have to interrupt briefly to do something else.
Intercom Gives you quick access to specified extensions. With Automatic Intercom,
you can call a predetermined partner by pressing a single feature button. With Dial
Intercom, you can call any member of a predetermined group of users by pressing a
feature button and then dialing the group member’s 2- or 3-digit code. Use to rapidly
dial frequently called numbers.
Last Number Dialed (Redial) Automatically redials the last number you dialed,
either an extension or an outside number. Use to save time in redialing a busy or
unanswered number.
Leave Word Calling (LWC) Leaves a message for another extension to call you back.
The called party will be able to dial Message Center, AUDIX, or a covering user to
retrieve a short, standard message which gives your name and extension, the date and
time you called, and the number of times you called. Use any time you wish to have
someone call you back; it will help cut down on repeated call attempts.
Message Your Message light comes on to let you know that a caller has left a
message for you. You can then follow your System Manager’s local message retrieval
procedures to get your message.
Mute Lets you have a conversation at your end without the person at the far end
hearing. Mute works with both the handset and the Speakerphone.
Priority Calling Allows you to call another extension with a distinctive 3-burst ring
to indicate that your call requires immediate attention. Use when you have important
or timely information for someone.
Redial
See Last Number Dialed
Select Ring Allows you to select your own personalized ring from among 8 available
ringing patterns. Use to distinguish your ring from that of other nearby voice terminals.
Self Test Activates the lights and ringer of your voice terminal. Use when you want
to test their operation.
4
Send All Calls Temporarily sends all your calls to the extension of a person
designated to answer them when you cannot (perhaps a secretary or receptionist). Use
when you will be away from your desk for awhile, or when you do not wish to be
interrupted by telephone calls.
Speakerphone Allows you to place calls or access other features without lifting the
handset. Use any time you prefer hands-free communication, or for group listening.
SPOKESMAN® Loudspeaker Allows you to monitor call progress (hear touch-tone
digits as they are dialed, ringing, and the called party answer) and listen (only) to a
conversation. Use for group listening.
Transfer Transfers a call from your voice terminal to another extension or outside
number. Use when your caller needs to speak further with someone else. Note: Calls
from an outside number to your voice terminal can be transferred only to an extension,
not to another outside number.
Voice Message Retrieval Gives you messages (via computerized voice) left for you
through Leave Word Calling or as entered by a covering user. If authorized by your
System Manager, you may also retrieve messages for one or more of your co-workers.
Use to hear all messages received while you were away.
How to Use the Features
The procedures which follow give short, step-by-step instructions for using each of the
features. For your convenience, features are listed alphabetically.
Special Instructions
The first time you use these procedures, you will need to customize them for yourself
by following the directions. Your System Manager can supply the information required.
●
To the right of each feature name is a box. For each feature that you have, mark a
[ ✔ ] in the blank box as a reminder. (Voice features Conference, Drop, Hold,
Message, Select Ring, Self-Test, and Transfer are already marked for you.)
●
To use a voice feature you must have the handset off-hook unless you are
instructed to remain on-hook in the procedures. You can activate and cancel most of
the voice features by dialing 2- or 3-digit codes (if they are not already assigned to a
button). In the blanks provided within the procedures, write in the feature code
numbers.
Note: If you receive an intercept tone (high-pitched, alternating high and low
tone) while attempting to operate any feature, you have taken too much time to
complete a procedural step or have made a dialing error. Hang up or press  Drop ,
get dial tone, and begin again at Step 1.
5
Conventions
The following conventions are used in the procedures:
Gray Type
Procedural steps in gray type are steps that you should
follow if you do not have a button assigned for the
feature.
 xxxxx 
This box represents a call appearance button which is
used exclusively for placing, receiving, or holding calls.
The button has a red light and a green light and is
labeled with an extension number (shown as  xxxxx  ).
 Feature  and
 Feature xxxxx 
Each of these boxes represents a button that has a
feature assigned to it. The button is labeled with the
feature name, sometimes followed by an extension
number or a person’s name (shown as  xxxxx  ).
[handset tone]
The tone that appears in brackets after a step indicates
what you should hear from your handset after
successfully performing that step.
For a list of tones and their meanings, see the section titled Tones and Their
Meanings. For a list of glossary terms, see the section titled Key Words to Know.
Quick Reference Lists
At the end of this booklet is a set of quick reference lists. Use them to record your
feature and trunk codes, Abbreviated Dialing personal list items, and frequently called
miscellaneous extensions. Once you have completed the lists, flip to that page as
needed, or make a photocopy and keep it handy.
6
Abbreviated Dialing
Note: If you hear the intercept tone while programming, start from the beginning.
Abbreviated Dialing buttons must first be assigned by your System Manager.
To program or reprogram
an outside number,
extension, or feature
access code into a
personal list
1
On a separate sheet of paper, jot down the outside
numbers, extensions, and/or feature codes you want
to program as items on your personal list(s) (see
example to the left)
2
Press  Program 
or Dial Abbreviated Dialing Program code
[confirmation tone]
3
Dial personal list access code
4
Dial desired list item number (0-9, 00-95, depending
[dial tone]
on list size)
5
Dial outside number, extension, or feature access
code you want to store (up to 35 digits)
6
Press [ # ]
7
[confirmation tone]
●
Number is stored
●
Press  Drop  and begin again at Step 1 to
program additional items on the same list or to
program another personal list
Hang up or press  Drop  to end programming
Note: Record your personal list items on the
Abbreviated Dialing list in the back of this booklet;
group and system lists are available from your
System Manager.
To place a call using a
personal, group, or system
list
1
2
Press  Personal List  or  Group List  or  System List 
or Dial appropriate Abbreviated Dialing List code:
●
Personal
●
Group
●
System
[dial tone]
Dial desired list item (1, 2, 3..., 01, 02, etc.)
●
Stored number is automatically dialed
7
Automatic Callback
To automatically place
another call to an
extension that is busy
1
Press  Auto Callback  and dial extension
[confirmation tone]
●
Green light comes on until callback is completed
or canceled
Note: If you send your calls to coverage, you
cannot activate Automatic Callback.
Hang up (within 7 seconds) or press  Drop 
2
●
3
You will receive a 3-burst priority ring when
both your voice terminal and the called extension
are idle
Lift handset when you hear priority ring
[ringback tone]
●
A call is automatically placed to extension, which
receives regular ringing
Note: Only one Automatic Callback call at a time
can be placed, and Automatic Callback is canceled
after 20 to 40 minutes if the callback call is not made
(called party still busy).
To cancel Automatic
Callback
1
Press  Auto Callback  again
or Dial Automatic Callback Cancel code
[confirmation tone]
●
Green light goes off
Bridging
To answer a bridged call
1
Press  xxxxx  of bridged call
Note: If your voice terminal has Ringing
Appearance Preference, this step is not necessary;
you will automatically be connected to the call when
you lift the handset.
To prevent other bridged
terminals from entering a
call (on a per call basis)
2
Pick up handset
1
Press  Exclusion xxxxx  while connected to the call
Note: Pressing  Exclusion xxxxx  again reactivates
bridging.
8
Call Coverage
To answer a call for a
co-worker for whom you
are a coverage point
1
Press  xxxxx  of incoming call when ring begins or
green light flashes
Note: The call is not at your voice terminal until
the light is flashing.
To leave a message for a
co-worker to call the
original caller’s extension
1
Press  Coverage
Callback
 while connected to the call
[confirmation tone]
Note: To leave a message for a co-worker to call
you, activate Leave Word Calling instead.
To talk privately with
co-worker after answering
a redirected call
1
Press  Transfer 
●
2
[dial tone]
Call is put on hold
Press  Consult 
or Dial co-worker's extension
[priority ring to co-worker]
Note: You can privately discuss call; if co-worker
is not available, press the fluttering  xxxxx  to
reconnect to call.
3
Press  Transfer  again to send call to co-worker or
Press  Conference Ring  to make it a 3-party call
9
Call Forwarding—Busy/Don't Answer
To program Call
Forwarding—Busy/Don’t
Answer
1
Press  Call Forward 
or Dial Call Forward—Busy/Don’t Answer code
[dial tone]
2
Dial extension where calls will be sent
[confirmation tone]
Note: If you hear intercept tone, you are
attempting to forward your calls to a restricted
telephone or one with Call Forwarding—Follow Me
activated or you are attempting to forward your calls
to a telephone in another partition or group (if you
are in a tenant services environment). See your
System Manager.
3
Hang up or press  Drop 
To cancel Call
Forwarding—Busy/Don’t
Answer
1
Press  Call Forward  again
or Dial Call Forward Cancel code
[confirmation tone]
2
Hang up
●
Your calls will ring at your own voice terminal
again
10
Call Forwarding—Follow Me
To temporarily redirect all
calls to an extension of
your choice
1
Press  Call Forward 
or Dial Call Forward — Follow Me code
[dial tone]
2
Dial extension or number where calls will be sent
[confirmation tone]
●
Calls can only be forwarded to another extension,
not to an outside number (see your System
Manager)
Note: You may hear a ring-ping tone for each call
forwarded after you have activated this feature and
hung up; also, some voice terminals may have
restrictions on where calls can be forwarded. See
your System Manager.
To cancel Call
Forwarding—Follow Me
1
Press  Call Forward 
or Dial Call Forward Cancel code
[confirmation tone]
Call Park
To park a call (for
retrieval at any extension)
1
Press  Transfer 
●
2
Second party is put on hold
Press  Call Park 
or Dial Call Park trunk code
[dial tone]
3
Dial the Call Park zone number
4
Dial an idle answer-back channel number
[confirmation tone]
5
Press  Transfer 
6
Hang up
●
To retrieve parked call
from any extension
[dial tone]
[ringback tone]
Held party is transferred to the answer-back
channel and hears ringback tone (or music) while
waiting
1
Dial Call Park Answer-Back code
2
Dial channel number that call was parked against
[confirmation tone]
[dial tone]
Note: If you receive intercept tone, parked call
has been disconnected or retrieved by another party.
11
Call Pickup
To answer a call to a
member of your pickup
group when your voice
terminal is idle
1
To answer a call to your
pickup group while on
another call
1
Press  Call Pickup 
or Dial Call Pickup code
●
You are connected to ringing call
Press  Hold 
●
Present call put on hold
2
Press an idle call appearance
3
Press  Call Pickup 
or Dial Call Pickup code
●
Called voice terminal stops ringing
●
You are connected to ringing call
[dial tone]
Note: To return to held call after completing
present call, press fluttering  xxxxx .
Call Waiting
To answer a call waiting
tone
To answer a call waiting
tone, putting present call
on hold
1
Complete present call and hang up
●
Receive ringing from waiting call
(1—internal, 2—outside, 3—priority)
2
Pick up and answer
1
Press  Hold 
●
2
[ringing]
[recall dial tone]
Present call put on hold
Dial Call Waiting answer/hold code
●
You are connected to waiting call
Note: You can return to first call by pressing the
 Hold  button.
12
✔
Conference
To add a third party to a
call
1
Press 
●
2
Conference
Ring

[dial tone]
Present call put on hold and you are given a new
call appearance
Dial number of third party and wait for answer
Note: You can privately discuss the call with the
third party at this time; if no answer or busy, press
fluttering  xxxxx  to return to the original party.
3
Press 
●
To add a call you’ve put
on hold to another call
you’re connected to
1
Ring
 again
All parties now connected
Press 
●
Conference
Conference Ring

[dial tone]
Held call light flutters; active call light remains
on
2
Press  xxxxx  of call on hold
3
Press  Conference
Ring
 again
To drop third party
1
Press  Drop 
●
You remain connected to original party
13
Drop
To disconnect from a
normal call, or to drop the
last party added to a
conference call
✔
1
Press  Drop 
Note: Parties other than the last one must
disconnect to be released from the conference call.
✔
Hold
To keep a call waiting
while you answer another
call, make a call, or
perform some other task
1
To answer a new call
while active on another
1
Press  Hold 
●
Note: If you put a conference call on hold, the
other parties remain connected.
Press 
●
2
1
Hold

Green light flutters
Press  xxxxx  of incoming call
●
To return to held call
Green light flutters
You are connected to incoming call
Press  xxxxx  of held call
●
You are connected to held call
Note: If you are active on a call and you press the
 xxxxx  of the held call, the active call will be
dropped.
14
Intercom
Press 

[dial tone]
To make a call to your
predetermined Automatic
Intercom partner
1
To dial a call to a member
of your Dial Intercom
group
1
Press  Icom
2
Dial group member’s 1- or 2-digit code
[ringback tone]
●
●
To answer any intercom
call
1
Icom Auto xxx
Special intercom ring is sent
Dial

[dial tone]
Special intercom ring is sent
Pick up handset
●
You are connected to call
Note: If you are active on another call, first press
 Hold , then press flashing  xxxxx .
Last Number Dialed
To automatically redial
the last number you
dialed (extension, outside
number, or trunk/feature
code)
1
Press 
●
Redial

Number is automatically dialed (up to 32 digits)
Note: Pressing the  Redial  button without lifting
the handset automatically activates the
Speakerphone or SPOKESMAN loudspeaker.
Note: Your voice terminal is equipped with a
 Redial  button which is similar in function to the
Last Number Dialed feature. Limitations on this
feature should be noted. Digits dialed via
Abbreviated Dialing, feature dial codes,
authorization codes, and SMDR account codes may
or may not be retained in memory and may have to
be redialed for each call. Check with your System
Manager.
15
Leave Word Calling (LWC)
To leave a message after
dialing an extension
(when call is not
answered, or you hear a
coverage or busy tone, or
you have been put on
hold)
Note:
1
To do this, you must have a  LWC  button
Press  LWC  any time after you complete dialing
[confirmation tone]
●
Message light comes on called voice terminal
(if equipped)
Note: If reorder tone is heard, message is not
stored; try again.
To leave a message
without ringing an
extension
2
Hang up or press  Drop 
1
Press  LWC 
or Dial Leave Word Calling code
[dial tone]
2
Dial extension
●
3
[confirmation tone]
Message light comes on called voice terminal
(if equipped)
Hang up or press  Drop 
To cancel a Leave Word
Calling message (you
cannot cancel messages
for an AUDIX subscriber)
1
2
Press  Cancel LWC 
or Dial Leave Word Calling Cancel code
Dial extension
●
[dial tone]
[confirmation tone]
Message is deleted
Note: If reorder tone is heard, message is not
deleted; try again.
16
✔
Message
To retrieve a message
when your Message light
is on
1
On 7506 or 7507, press 
2
Move through the messages with the following
buttons:
MSG Retrieval

 Next  for next message
 Scroll  to scroll through messages
 Delete  to delete displayed message
 ReturnCall  to place a call to the extension being
displayed
3
Press  Normal  to end message retrieval and restore
voice terminal to normal operating mode
●
Green Normal light comes on
or
●
Ask your System Manager for local retrieval
methods
✔
Mute
To mute your handset
speaker or the
Speakerphone
To remove mute
1
1
Press  Mute 
●
Green light comes on
●
Current call is muted (far end cannot hear you)
Press  Mute  again
●
Mute light goes off
●
Conversation can resume
Note: Switching from the handset to the
Speakerphone while the Mute feature is on will
automatically turn the Mute feature off. The same is
true for switching from the Speakerphone to the
handset.
17
Priority Calling
To place a priority call
(3-burst ring)
To change a regular call
into a priority call
(3-burst) when you hear a
call waiting ringback tone
1
Press  Priority 
or Dial Priority Calling Code
2
Dial extension
3
Wait for called party to answer
1
Press  Priority 
●
2
[dial tone]
Called party receives a priority call waiting tone
(3-burst)
Wait for called party to answer
Note: If you still receive a call waiting ringback
tone, wait a few minutes and try again.
✔
Select Ring
To select a personalized
ring
1
Press  Select  (while on-hook)
●
2
Green light comes on
Press 
●
Conference Ring

Current ring pattern plays
3
To hear the next pattern, press [ * ]; listen to the ring
4
Repeat Step 3 until you hear the ring pattern you
want
5
Press [ # ] when you hear the desired ring pattern
●
The set gives two rising tones and returns to the
calling mode. Your new ring pattern is saved
Note: If you receive a call, go off-hook, or lose
power during selection, process is interrupted and
you must repeat from Step 1. If you lose power after
you have selected your personalized ring, your ring
pattern will be saved.
18
✔
Self-Test
To test the lights and
ringer of your voice
terminal
1
Press  Select  (while on-hook)
●
2
Green light comes on
Press  Drop 
●
Self-test begins
●
If the test passes, the following will occur;
proceed to Step 3
— You will hear periodic tones if the test is
proceeding correctly
— The green Message light comes on
3
Once you have heard a tone, you can press each
button that has a light(s). The green light comes on
indicating the button works correctly
4
Lift the handset; the green light will flutter. Press
[tones in handset]
each button on the dial pad
5
After the last button press, press the  Select 
button, then press the  Drop  button to exit and
return to the calling mode
6
Hang up the handset
●
If the self-test fails, or if it passes but your set is
not working properly, contact your System
Manager
Note: If you do not press the  Select  and
 Drop  buttons, the set automatically exits self-test
30 seconds after the last button press.
19
Send All Calls
To send all incoming calls
(except priority calls)
immediately to an
assigned extension,
AUDIX, or Message
Center for coverage
1
To cancel Send All Calls
1
Press  Send All Calls  (while on-hook or off-hook)
or Dial Send All Calls code
[confirmation tone]
Note: You may hear a ring-ping tone as each call
is sent to coverage. See your System Manager.
Press  Send All Calls  again (while on-hook or off-hook)
or Dial Send All Calls Cancel code
[confirmation tone]
●
Your calls ring at your own voice terminal again
✔
Speakerphone
To place/answer a call
without lifting the
handset, or to use
speakerphone with any
feature
1
Press  Speaker 
●
2
Place or answer call, or access selected feature
●
3
1
1
Green light comes on and party cannot hear you
Press  Mute  again to resume talking to party
●
To change from
speakerphone to handset
Green lights go off
Press  Mute 
●
2
Adjust speakerphone volume with
 ▲ Volume ▼  button
Press  Speaker  again to hang up
●
To prevent party from
hearing you
Green lights come on  Speaker  and  xxxxx 
Green light goes off
Lift handset and talk
●
Green light on  Speaker  goes off
20
To change from handset
to speakerphone
1
Press  Speaker 
●
2
Green light on  Speaker  comes on
Hang up handset
✔
Transfer
To send present call to
another extension or
outside number
1
Press  Transfer 
●
2
Present call put on hold
Dial extension or number that call is to be
[ringback tone]
transferred to
●
3
[recall dial tone]
Remain on line and announce call if desired; if
no answer or number dialed is busy, return to
held call by pressing its  xxxxx 
Press  Transfer  again
●
Call is sent to the dialed extension or number
Note: Only calls from another extension can be
sent to an outside number; you cannot transfer a call
from an outside number to another outside number.
4
Hang up or press  Drop 
21
Voice Message Retrieval
To retrieve your voice
messages when your
Message light is on
1
Dial the Voice Message Retrieval code (while
[dial tone]
on-hook or off-hook)
2
Press [ # ]
[voice prompting]
Note: Do not press [ # ] if calling from someone
else's extension; instead, dial your own extension
number and (if prompted) your security code.
3
Move through the messages with these dial pad
buttons: (Press [ # ] to retrieve first message)
[ # ] NEXT (read next message)
[ * ] [ 3 ] DELETE (erase from storage)
[ * ] [ 4 ] HELP (request assistance)
[ 2 ] [ 3 ] REPEAT (read message again)
[ 8 ] CALL (call back named extension)
Note: When you call back an extension with [ 8 ],
be sure to also delete the message with [ 3 ] either
before you place the call or after you complete it;
otherwise, the message will remain in storage.
To retrieve voice messages
for a co-worker
4
Hang up or press  Drop  to end Voice Message
Retrieval
1
Dial Voice Message Retrieval Coverage code
[dial tone]
(while on-hook or off-hook)
2
Dial co-worker’s extension
●
[dial tone]
Dial co-worker’s security code also, if prompted
Note: The security code must be dialed within 10
seconds or you will receive an intercept tone. Begin
again at Step 1 if this happens.
3
Move through the messages with dial pad buttons
previously listed
4
Hang up or press  Drop  to end Voice Message
Retrieval
22
Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which you
hear through the handset (receiver).
Ringing Tones
●
1 ring — A call from another extension.
●
2 rings — A call from outside or from the attendant.
●
3 rings — A priority call from another extension, or from an Automatic Callback call
you placed.
●
ring-ping (half ring, not repeated) — A call redirected from your voice terminal to
another because Send All Calls or Call Forwarding—Follow Me is active.
Handset Tones
●
busy tone — A low-pitched tone repeated 60 times a minute; indicates the number
dialed is in use.
●
call waiting ringback tone — A ringback tone with a lower-pitched signal at the
end; indicates that the extension called is busy, but the called party has been given
a call waiting tone.
●
call waiting tone — One, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a priority
call.
●
confirmation tone — Three short bursts of tone; indicates a feature activation or
cancellation has been accepted.
●
coverage tone — One short burst of tone; indicates your call will be sent to another
extension to be answered by a covering user.
●
dial tone — A continuous tone; indicates dialing can begin.
●
intercept/time-out tone — An alternating high and low tone; indicates a dialing
error, a denial of the service requested, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous digit.
●
recall dial tone — Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
●
reorder tone — A fast busy tone repeated 120 times a minute; indicates all trunks are
busy.
●
ringback tone — A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
23
Key Words to Know
activate
To begin or turn on the operation of a feature.
attendant The person who handles incoming and outgoing calls at the main
telephone console.
AUDIX Audio Information Exchange, an optional voice mail and message service
which provides coverage for calls to you by recording callers’ messages and reporting
Leave Word Calling messages.
call appearance A button used exclusively to place, receive, or hold calls. It has an
assigned extension number and is equipped with a red light and a green light.
console appearance The authorization (from your System Manager) to initiate Call
Forwarding All Calls for an extension other than your own.
coverage Automatic redirection of calls from an unanswered voice terminal to another
voice terminal. Redirection could be to the extension of a receptionist, secretary,
co-worker, AUDIX, or message center. A person who provides coverage is a covering
user.
DEFINITY Communications System Generic 2
The AT&T switch to which you are
connected. It transmits and receives voice and data signals for all communications
equipment in your network.
dial pad
The 12 pushbuttons you use to dial a number and access features.
extension A dialing number of 3 to 5 digits assigned to each voice terminal connected
to your DEFINITY Generic 2.
A special function or service, such as Conference, Hold, Send All Calls, etc.
feature
feature code A dial code of 1 to 4 digits, which you use to activate or cancel the
operation of a feature.
group list One of the 3 types of Abbreviated Dialing lists; programmable by the
System Manager or a controller of the list. Contains telephone numbers useful to
members of a specific group, and stored as a 1- or 2-digit list item, depending on the
number of members in the list.
handset The handheld part of the voice terminal which you pick up, talk into, and
listen from. Also known as the receiver.
message retriever
for other users.
A person authorized by the System Manager to retrieve messages
off-hook When the handset is removed from the cradle (for example, when you lift
the handset to place or answer a call).
on-hook
party
When the handset is left on the cradle.
A person who places or answers a call.
24
personal list One of the 3 types of Abbreviated Dialing lists; programmable by the
System Manager or by you, the user. Contains telephone numbers of your choice, and
stores each of them as a 1- or 2-digit list item, depending on the number of members in
the list.
personal list item One of the 10 available slots on an Abbreviated Dialing personal
list. The first 9 personal list items are given digits 1 to 9, with 0 for the tenth item.
(Additional list items may be available. See your System Manager).
pickup group A group of up to 25 telephone users who can answer calls for each
other through the Call Pickup feature. Group members are determined by the System
Manager and are usually located in the same work area or perform similar job
functions.
priority call
An important or urgent call which sends a special 3-burst ring.
program reprogram To use your dial pad to assign a telephone number to a personal
list item for Abbreviated Dialing. Programming is activated by dialing an access code.
retrieve To collect telephone messages with the Message or Voice Message Retrieval
features. (Also, with Call Park, to resume a call from an extension other than the one
where the call was first placed or received.)
ringer
The device that produces the electronic ringing sound in your voice terminal.
Ringing Appearance Preference If your voice terminal is assigned Ringing
Appearance Preference, you will automatically be connected to an incoming call when
you lift the handset. You do not have to press a call appearance button.
stored number A telephone number which has been programmed and stored as a 1-,
2-, 3-, or 4-digit list item for use with Abbreviated Dialing. It can be a complete or
partial telephone number, an extension number, or a trunk or feature code. Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored. If the number is stored on an  AD xxxxx  button, the
number can be accessed by simply pressing that button.
switch The device which makes connections for all voice and data calls for a
network, and also contains software for features. Also known as a system, switching
system, or PBX (private branch exchange). (Your switch is an AT&T DEFINITY
Communications System Generic 2.)
system list One of the 3 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains telephone numbers helpful to all system users, and
stores each of those numbers as a 2-digit to 4-digit list item.
System Manager The person responsible for specifying and managing the operation
of features for all the voice and data equipment in your network.
trunk A telecommunications channel between your DEFINITY Generic 2 and the
local or long distance calling network. Trunks of the same kind connecting to the same
endpoints are assigned to the same trunk group.
trunk code A dial code of 1 to 4 digits which you dial to access a trunk group to
place an outside call.
voice terminal A telephone equipped with an array of specifically designed features (for
example, self-test mode, administrable buttons, etc.) and functional capabilities that
distinguish it from a conventional telephone.
25
Quick Reference Lists
Feature Codes
Feature
Code
ABBREVIATED DIALING
Personal
Group
System
Program
CALL FORWARDING—
BUSY/DON’T ANSWER
Cancel
CALL FORWARDING—
FOLLOW ME
Cancel
CALL PARK
Answer Back
Feature
Code
CALL PICKUP
CALL WAITING
LAST NUMBER DIALED
LEAVE WORD CALLING
Cancel
Print Messages
PRIORITY CALLING
SEND ALL CALLS
Cancel
VOICE MESSAGE
RETRIEVAL
Coverage
Trunk Codes
Description
Abbreviated Dialing
Code
Item
No.
1
2
3
4
5
Miscellaneous
Description
Message
Attendant
Extension
6
7
8
9
0
Personal List 1
Personal List 2
555-104-719
Issue 1, October 1989
Graphics © 1989 AT&T