Motorola DIGITAL VOICE MODEM SBV5122 Installation guide

m
Digital Voice Modem ®
SBV5122 Digital Voice Modem Series
Installation Guide
B
Copyright © 2009 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any
derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc.
Motorola reserves the right to revise this publication and to make changes in content from time to time without
obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide
without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s)
described in this manual at any time.
Motorola and the stylized M logo are registered trademarks are trademarks of Motorola, Inc. All other product or service names are the property of their
respective owners.
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Table of Contents
Safety and Regulatory Information
Getting Started
Inside the Box ............................................................................................................................................... 1
Minimum System Requirements .................................................................................................................. 2
Overview
SBV5122 Front Panel .................................................................................................................................... 3
SBV5122 Rear Panel ..................................................................................................................................... 5
Cabling and Powering Up the SBV5122
SBV5122N Cabling Instructions .................................................................................................................... 7
Connecting to the Internet ............................................................................................................................ 8
Configuring TCP/IP In Windows XP........................................................................................................ 8
Configuring TCP/IP in Windows Vista..................................................................................................... 9
Verifying the IP Address for Windows XP or Windows Vista ................................................................ 9
Renewing Your IP Address in a Windows XP or Vista ......................................................................... 10
Wall Mounting the SBV5122....................................................................................................................... 10
Wall Mounting Template ...................................................................................................................... 12
Software License and Warranty
Software License ........................................................................................................................................ 13
Warranty Information .................................................................................................................................. 15
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Safety and Regulatory Information
i
SAFETY AND REGULATORY INFORMATION
IMPORTANT SAFETY INSTRUCTIONS — when using your telephone equipment, basic safety
precautions should always be followed to reduce the risk of fire, electric shock, and injury to
persons, including the following:
•
Read all of the instructions listed here and/or in the user manual before you operate this
device. Give particular attention to all safety precautions. Retain the instructions for future
reference.
•
This device must be installed and used in strict accordance with manufacturer’s instructions,
as described in the user documentation that is included with the device.
•
Comply with all warning and caution statements in the instructions. Observe all warning and
caution symbols that are affixed to this device.
•
To prevent fire or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects filled with liquids, such
as vases, on the device.
•
This device was qualified under test conditions that included the use of the supplied cables
between systems components. To ensure regulatory and safety compliance, use only the
provided power and interface cables and install them properly.
•
Different types of cord sets may be used for connections to the main supply circuit. Use only
a main line cord that complies with all applicable device safety requirements of the country
of use.
•
Installation of this device must be in accordance with national wiring codes and conform to
local regulations.
•
Operate this device only from the type of power source indicated on the device’s marking
label. If you are not sure of the type of power supplied to your home, consult your dealer or
local power company.
•
Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock.
Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire
insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
•
Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords where they are attached to
plugs and convenience receptacles, and examine the point where they exit from the device.
•
Place this device in a location that is close enough to an electrical outlet to accommodate the
length of the power cord.
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•
Place device to allow for easy access when disconnecting the power cord of the device from
the AC wall outlet.
•
Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug
can be fully inserted with no part of the blades exposed.
•
•
Place this device on a stable surface.
•
Always first touch the coaxial cable connector on the cable modem when disconnecting or
re-connecting a USB or Ethernet cable from the cable modem or user’s PC.
•
It is recommended that the customer install an AC surge protector in the AC outlet to which
this device is connected. This is to avoid damaging the device by local lightning strikes and
other electrical surges.
•
•
Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
•
Do not use this product near water — for example, near a bathtub, washbowl, kitchen sink or
laundry tub, in a wet basement, or near a swimming pool.
•
•
•
•
Use only the power cord indicated in this manual.
Avoid damaging the cable modem with static by touching the coaxial cable when it is
attached to the earth-grounded coaxial cable-TV wall outlet.
Avoid using a telephone (other than a cordless type) during an electrical storm. There may be
a remote risk of electric shock from lightning. For added protection for this device during a
lightning storm, or when it is left unattended and unused for long periods of time, unplug it
from the wall outlet and disconnect the cable system. This will prevent damage to the
product due to lightning and power surges.
Disconnect the TNV circuit connector before removing the cover.
Disconnect TNV circuit connector(s) before disconnecting power.
Do not use the telephone to report a gas leak in the vicinity of the leak.
CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger UL listed or CSA certified telecommunication line cord, or
national equivalent.
•
Do not cover the device or block the airflow to the device with any other objects. Keep the
device away from excessive heat and humidity and keep the device free from vibration and
dust.
•
Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not
spray cleaners directly on the device or use forced air to remove dust.
•
Upon completion of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operating condition.
•
Do not open the device. Do not perform any servicing other than that contained in the
installation and troubleshooting instructions. Refer all servicing to qualified service personnel.
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•
This device should not be used in an environment that exceeds 40° C.
SAVE THESE INSTRUCTIONS
Note to CATV System Installer — This reminder is provided to call the CATV system installer’s
attention to Section 820.93 of the National Electric Code, which provides guidelines for proper
grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the
grounding system of the building, as close to the point of cable entry as practical.
IMPORTANT VOIP SERVICE INFORMATION
When using this VoIP device, you CANNOT make any calls, including an emergency call, and
E911 location services WILL NOT be available, under the following circumstances:
•
•
Your broadband ISP connection goes down, is lost or otherwise fails.
You lose electrical power.
When using this VoIP device, you may be able to make an emergency call to an operator, but
E911 location services may not be available under the following circumstances:
•
You have changed the physical address of your VoIP device, and you did not update or
otherwise advise your VoIP service provider of this change.
•
•
You are using a non-U.S. telephone number.
There are delays in making your location information available in or through the local
automatic location information database.
Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services
through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect
liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or
related to the services provided through this equipment.
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FCC COMPLIANCE CLASS B DIGITAL DEVICE
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
•
•
•
Reorient or relocate the receiving antenna.
•
Consult the dealer or an experienced radio/TV technician for help.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
CAUTION: Changes and modifications not expressly approved by Motorola for compliance could void the user’s authority to
operate the equipment.
CANADA - INDUSTRY CANADA (IC)
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
FCC DECLARATION OF CONFORMITY
According to 47CFR, Parts 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU
Boards and Power Supplies used with Class B Personal Computers, Motorola, Inc., 101
Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that
the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device.
Each product marketed is identical to the representative unit tested and found to be compliant
with the standards. Records maintained continue to reflect the equipment being produced can
be expected to be within the variation accepted, due to quantity production and testing on a
statistical basis as required by 47CFR 2.909. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation. The above
named party is responsible for ensuring that the equipment complies with the standards of
47CFR, Paragraph 15.101 to 15.109.
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CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product with
residential or commercial waste.
RECYCLING YOUR MOTOROLA EQUIPMENT
Please do not dispose of this product with your residential or commercial waste. Some
countries or regions, such as the European Union, have set up systems to collect and
recycle electrical and electronic waste items. Contact your local authorities for information
about practices established for your region. If collection systems are not available, call
Motorola Customer Service for assistance. Please visit www.motorola.com/recycle for
instructions on recycling.
INTERNATIONAL DECLARATION OF CONFORMITY
We,
Motorola, Inc.
101 Tournament Drive
Horsham, PA, U.S.A.
declare under our sole responsibility that the
SBV5122 Series
to which the declaration relates is in conformity with one or more of the following standards:
EN55022
EN55024
EN60950-1
CISPR 22
CISPR 24
IEC 60950 -1
EN61000-3-2
EN61000-33
the following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 2004/108/EC
Low Voltage Directive 2006/95/EC
Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC
Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS)
Directive 2002/95/EC
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Getting Started
1
Contents and System Requirements
Thank you for purchasing a Motorola SURFboard® product. Please take a few moments to become
familiar with the product before starting the installation. To learn more about Motorola products, visit us
at www.motorola.com.
Inside the Box
Before installing your Motorola SBV5122 Digital Voice Modem, verify that the items listed below
are in the box:
Items
Power Supply
SBV5122U USB Driver
Installation CD-ROM
(available with SBV5122U
models only)
Ethernet cable
Quick Install Sheet and
Warranty Card
Contents and System Requirements • Inside the Box
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Minimum System Requirements
The SBV5122 is compatible with the following operating systems:
• Windows XP (Service Pack 2)
• Windows Vista
• MAC 10.4
Contents and System Requirements • Minimum System Requirements
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Overview
2
SBV5122 Front and Rear Panels
SBV5122 Front Panel
LED
When the LED is…
Then the modem is…
POWER
On (never flashes)
On
RECEIVE
•
•
•
•
Flashing
ON (and not flashing)
SBV5122 Front and Rear Panels • SBV5122 Front Panel
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Scanning for a downstream channel
Connected to a downstream channel
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LED
When the LED is…
Then the modem is…
SEND
•
•
Flashing
ON (and not flashing)
•
•
Scanning for a upstream channel
Connected to a upstream channel
ONLINE
•
•
Flashing
ON (and not flashing)
•
•
Scanning for a network connection
Online and the startup process is complete
LINK
•
•
Flashing
ON (and not flashing)
•
•
Scanning for a network connection
Connection established
TEL 1/2
TEL 2
•
•
Flashing
ON (and not flashing)
Phone is off hook
Phone is in use
SBV5122 Front and Rear Panels • SBV5122 Front Panel
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SBV5122 Rear Panel
Key
Item
Description
1
TEL 1/2
TEL 2
Connects to a single or two-line telephone
Connects to a single line telephone
2
ETHERNET
Connects to Ethernet-equipped devices
3
USB*
Connect to USB-equipped devices (available on SBV5122U models)
4
CABLE
Connects the modem to a cable wall outlet coaxial cable connection
5
POWER
Provides power to the cable modem
* USB capabilities are only available when connected to a computer using Windows™. The USB
capabilities are not available when the computer uses a MAC or UNIX OS.
SBV5122 Front and Rear Panels • SBV5122 Rear Panel
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3
Cabling and Powering Up the SBV5122
CAUTION
This product is for indoor use only. Do not route the USB, Ethernet and/or
telephone cables outside of the building. Exposure of the cables to lightning could create a safety
hazard and damage the product.
CAUTION
Contact your service provider before connecting your digital voice modem to
existing telephone wiring. DO NOT connect the telephone wire to a traditional telephone (PSTN)
service.
SBV5122U Cabling Instructions
1. Insert the CDROM into your computer to load the USB driver.
2. Connect one end of the coaxial cable to the cable outlet.
3. Connect the other end of the coaxial cable to the cable connector on the modem.
4. Insert the power cord into the power port on the modem.
5. Plug the other end of the power cord into an electrical outlet.
6. Insert one end of the USB/Ethernet cable into your computer.
7. Insert the other end of the USB/Ethernet cable port on the modem.
8. Insert one end of a telephone cable into the Tel 1/2 or Tel 2 port.
9. Connect the other end of the telephone cable to a telephone (to make or receive calls active
VoIP service is required).
SBV5122U Cabling Instructions • SBV5122 Rear Panel
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SBV5122N Cabling Instructions
1. Connect one end of the coaxial cable to the cable outlet.
2. Connect the other end of the coaxial cable to the cable connector on the modem.
3. Insert the power cord into the power port on the modem.
4. Plug the other end of the power cord into an electrical outlet.
5. Insert the other end of the Ethernet cable port on the modem.
6. Insert one end of the Ethernet cable to your computer.
7. Insert one end of a telephone cable into the Tel 1/2 or Tel 2 port.
8. Connect the other end of the phone cable to a telephone (to make or receive calls active
VoIP service is required).
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Connecting to the Internet
After cabling and powering up the SBV5122, open a web browser, type in a web address to verify that
you can connect to the Internet.
If you are unable to connect to the Internet, it may be necessary to restart your computer (please try this
option first), change your settings, or reset your IP address.
Configuring TCP/IP In Windows XP
1. Click Start.
2. Click Control Panel.
3. Click Network and Internet Connections / Network Connections (will vary according to
settings).
4. Click LAN or High-Speed Internet connections.
5. Select Properties from the drop-down menu. Be sure Internet Protocol (TCP/IP) is checked.
6. Select Internet Protocol (TCP/IP) and click Properties.
7. Verify that Obtain an IP address automatically and Obtain DNS server address
automatically are selected.
8. Click OK to save the TCP/IP settings.
9. Click OK to exit the Local Area Connection Properties window.
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Configuring TCP/IP in Windows Vista
1. Click Start.
2. Right click on Network.
3. Scroll down to Properties.
4. Click Manage network connections.
5. Right-click on the appropriate (if more than one listing) Local Area Connection.
6. Click Properties. Vista may prompt you for permission to continue – Click Continue.
7. Select Internet Protocol Version4 (TCP/IPv4) and click Properties.
8. Verify that the Obtain an IP address automatically and Obtain DNS server address
automatically options are selected.
9. Click Advanced. Use the table below to verify the Advanced TCP/IP Settings:
IP Settings Tab
DNS Tab
WINS Tab
DHCP Enabled listed
IP address box
DNS server addresses box is empty
WINS addresses box
is empty
Default gateways box
is empty
Automatic metric is
selected
Append primary and connection specific DNS suffixes
is selected
Append parent suffixes of the primary DNS suffix is
checked
Register this connection’s addresses in DNS is checked
Append these DNS suffixes (in order) is not selected
Enable LMHOSTS
lookup is checked
Default: Use
NetBIOS setting
from the DHCP
server is selected
10. Click OK.
11. Click Alternate Configuration and verify that Automatic private IP address is selected.
12. Click OK. Vista prompts you to restart your computer.
Verifying the IP Address for Windows XP or Windows Vista
Windows XP
1. Click Start.
2. Select Run.
3. Type cmd and click OK.
4. Type ipconfig and press ENTER to display your IP configuration.
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Windows Vista
1. On the Windows Vista desktop, click Start.
2. Click All Programs.
3. Click Accessories.
4. Click Run to display the Run window.
5. Type cmd and click OK to open a command prompt window.
6. Type ipconfig and press Enter to display the IP Configuration.
If an Autoconfiguration IP Address appears, there is an incorrect connection between your PC
and the digital voice modem (check the cable connections and your television service), or you may need
to renew your IP address.
Renewing Your IP Address in a Windows XP or Vista
1. Click Start.
2. Select Run.
3. Type cmd and click OK.
4. Type ipconfig /renew and press ENTER. If a valid IP address is displayed as shown,
Internet access should be available.
5. Type exit and press ENTER to return to Windows.
If problems persist, contact your Internet Service Provider.
Wall Mounting the SBV5122
Before wall mounting the SBV5122:
• Locate the unit as specified by the local or national codes governing residential or business
cable TV and communications services.
• Follow all local standards for installing a network interface unit/network interface device
(NIU/NID).
• Make sure the AC power plug is disconnected from the wall outlet and all cables are
removed from the back of the SBV5122 before starting the installation.
• Determine which direction the SBV5122 will be mounted (horizontally or vertically).
• Review the hardware dimensions in the diagram below to avoid damaging the mount surface
and/or the product.
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6.0 mm (.24 inches) maximum
9.0 mm (.35 inches) maximum
2.5 mm (.10 inches).
If possible, mount the unit to concrete, masonry, a wooden stud, or some other very solid wall
material. Use anchors if necessary (for example, if you must mount the unit on drywall).
CAUTION
Before drilling holes, check the structure for potential damage to water, gas, or electric lines.
SBV5122U Cabling Instructions • Wall Mounting the SBV5122
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Wall Mounting Template
After mounting, reconnect the coaxial cable input and Ethernet connection. Plug the power cord
into the +12VDC connector on the cable modem and the electrical outlet. Route the cables so
that they are not a safety problem.
SBV5122U Cabling Instructions • Wall Mounting the SBV5122
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A
Software License and Warranty
SBV5122 VoIP Cable Modem
Software License
Motorola, Inc.
101 Tournament Drive, Horsham, PA 19044
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE
ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE, AND RELATED DOCUMENTATION (“SOFTWARE”)
PROVIDED WITH MOTOROLA’S CABLE DATA PRODUCT (THE “CABLE DATA PRODUCT”). BY USING THE CABLE DATA PRODUCT
AND/OR INSTALLING, DOWNLOADING, OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF
THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU
AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN
THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS,
DOCUMENTATION, AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE
PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND
BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
The Software includes associated media, any printed materials, and any “on-line” or electronic documentation, as well as any
updates, revisions, bug fixes, or drivers obtained by you from Motorola or your service provider. Software provided by 3rd parties
may be subject to separate end-user license agreements from the manufacturers of such Software.
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal
use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software.
You may:
USE the Software only in connection with the operation of the Product.
SBV5122 VoIP Cable Modem • Software License
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TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the
person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the
Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in whole or in part, to any other person,
except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software,
other than for personal use. (3) Copy, alter, translate, decompile, disassemble, or reverse engineer the Software, including, but
not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter, or cause not to be
displayed any copyright notices or startup message contained in the Software programs or documentation. (5) Export the
Software or the Product components in violation of any United States export laws.
The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation, or aircraft
communications; or in design, construction, operation, or maintenance of any nuclear facility. MOTOROLA AND ITS 3rd PARTY
LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT
THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks, and all other intellectual
property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing, shall at all times remain
with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software,
including any images, graphics, photographs, animation, video, audio, music, and text incorporated therein, is owned by Motorola
or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise
expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any
portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License
constitutes a waiver of Motorola’s rights under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania,
without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with
the terms of this License.
Motorola is not responsible for any 3rd party software provided as a bundled application, or otherwise, with the Software.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is
subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at
52.227-7013. The contractor/ manufacturer is Motorola, Inc., Home and Network Mobility Business, 101 Tournament Drive,
Horsham, PA 19044.
SBV5122 VoIP Cable Modem • Software License
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Warranty Information
What is my limited warranty? A limited warranty for this Product (including Software) is provided by Motorola to your distributor,
cable operator, or Internet service provider, as applicable. Please contact your cable operator or Internet service provider
(“Service Provider”) for details. Motorola does not warrant that any Software will perform error-free or without bugs. Motorola’s
warranty shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling,
improper transport, improper storage, improper use or application, improper installation, improper testing, or unauthorized repair;
or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the
performance or use of the Product. Motorola’s warranty applies only to a Product that is manufactured by Motorola and identified
by Motorola-owned trademarks, trade names, or product identification logos affixed to the Product. MOTOROLA DOES NOT
WARRANT THIS PRODUCT DIRECTLY TO YOU, THE END USER. EXCEPT AS DESCRIBED IN THIS SECTION “WARRANTY
INFORMATION,” THERE ARE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT, EXPRESS,
IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR WARRANTY AGAINST INFRINGEMENT. MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES “AS
IS,” ANY SOFTWARE SUPPLIED BY 3RD PARTIES.
What additional provisions should I be aware of? Because it is impossible for Motorola to know the purposes for which you
acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product
for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can
use and enjoy, Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of
the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE
INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE.
How long does this Limited Warranty last? Contact your Service Provider for details.
What you must do to obtain warranty service. For Product customer service, technical support, warranty claims, questions about
your Internet service or connection, contact your Service Provider. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED,
ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with
this Product, whether made or suffered by you or another person and whether based in contract or tort.
IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE
PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS
OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE AMOUNT YOU
PAID FOR THE PRODUCT.
Motorola’s warranty is governed by the laws of the Commonwealth of Pennsylvania, excluding its conflict of laws principles and
excluding the provisions of the United Nations.
SBV5122 VoIP Cable Modem • Warranty Information
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SBV5122 Digital Voice Modem • Installation Manual
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Motorola, Inc.
101 Tournament Drive
Horsham, PA 19044 U.S.A.
http://www.motorola.com
MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. All other product or
service names are the property of their respective owners. ©2009 Motorola, Inc. All rights reserved.
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