RADVision Scopia Elite 5100 Series Specifications

SCOPIA Elite 5100 Series MCU
Administrator Guide
Version 7.7
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For further information contact RADVISION or your local distributor or reseller.
Administrator Guide for SCOPIA Elite 5100 Series MCU Version 7.7, September 2011
http://www.radvision.com
RADVISION | Administrator Guide for SCOPIA Elite 5100 Series MCU Version 7.7
1
Table of Contents
1
About the SCOPIA Elite MCU
Main Features of the SCOPIA Elite MCU .................................................................. 1
Technical Specifications .................................................................................... 5
2
Planning your MCU Deployment
Planning your Distributed or Centralized Topology for MCU .......................................... 7
Ports to Open for the SCOPIA Elite 5100 Series MCU................................................. 10
3
Maintaining the SCOPIA Elite 5100 Series MCU
Securing MCU and iVIEW Management Suite Connection with TLS................................. 13
Securing MCU with TLS in a SIP Environment.................................................... 14
Uploading TLS Certificates ......................................................................... 14
Regulating Bandwidth Usage ............................................................................. 20
Configuring the Conference Mode....................................................................... 21
Configuring the Auto Attendant Service ............................................................... 22
Customizing the Logo Displayed in MCU Conferences ............................................... 23
How to Manage SCOPIA Elite MCU User Profiles ...................................................... 26
About SCOPIA Elite MCU User Types............................................................... 26
Adding a User Profile ................................................................................ 26
Changing a User Password .......................................................................... 27
Deleting a User Profile .............................................................................. 28
Backing Up Your SCOPIA Elite MCU Configuration .................................................... 28
Restoring Your Configuration ............................................................................ 29
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Upgrading Software ....................................................................................... 29
Restoring a Previous Software Version.................................................................. 31
Updating a SCOPIA Elite 5100 Series MCU License.................................................... 32
Configuring Ports on All Models of the SCOPIA Elite MCU ........................................... 33
Limiting the UDP Port Ranges for RTP/RTCP on the SCOPIA Elite MCU...................... 33
Configuring the TCP Port Range for H.245 on the SCOPIA Elite MCU ........................ 35
Configuring the HTTP Port on the SCOPIA Elite MCU .......................................... 36
Configuring the UDP Port for RAS on the SCOPIA Elite MCU................................... 37
Configuring the UDP Port for the Gatekeeper on the SCOPIA Elite MCU .................... 38
Configuring the TCP Port Q.931 on the SCOPIA Elite MCU..................................... 39
Configuring the TCP/UDP/TLS Port for SIP on the SCOPIA Elite MCU........................ 40
Configuring Security Access Levels for the SCOPIA Elite MCU ...................................... 41
4
How to Moderate a Conference as an Operator
Conference Control Interface ............................................................................ 42
Becoming a Moderator and Stopping Moderation ..................................................... 44
How to Control Participants in a Conference.......................................................... 44
Creating a New Conference ........................................................................ 44
Muting and Unmuting Individual Participants.................................................... 46
Muting and Unmuting All Participants............................................................. 47
Changing Participant Views......................................................................... 47
Blocking Conference Admission .................................................................... 50
Viewing Participant Call Information.............................................................. 50
Defining Conference Views ............................................................................... 53
Changing the Conference View .................................................................... 54
Displaying Participant Names in Frames.......................................................... 55
Enabling the Self-see Feature ...................................................................... 57
Terminating Conferences ................................................................................. 58
5
Troubleshooting the SCOPIA Elite MCU
Quick Troubleshooting Using the Front Panel LEDs of the SCOPIA Elite MCU..................... 59
Resolving MCU Failure to Register with the Gatekeeper............................................. 60
Resolving MCU Conference Initiation Failure .......................................................... 60
Resolving Conference Access Failure ................................................................... 62
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Resolving Quality Issues in Cascaded Conferences ................................................... 62
Resolving Endpoint Disconnection Issues ............................................................... 63
Resolving Unexpected Conference Termination....................................................... 63
Resolving Presentation Issues ............................................................................ 64
Resolving Unexpected SIP Call Disconnection ......................................................... 65
Recovering the Password.................................................................................. 66
Resolving a Poor Video Quality Issue .................................................................... 67
Resolving a Poor Audio Quality Issue .................................................................... 70
Resolving a Video Display Issue .......................................................................... 71
RADVISION | Administrator Guide for SCOPIA Elite 5100 Series MCU Version 7.7
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1
About the SCOPIA Elite MCU
The SCOPIA Elite MCU enables multimedia, multiparty collaboration in applications such as group
conferencing, distance learning, training and video telephony. The MCU supports multimedia,
multiparty communications in the board room, at the desktop, in the home, or on the road over
wireless.
• Main Features of the SCOPIA Elite MCU .....................................................
• Technical Specifications .......................................................................
page 1
page 5
Main Features of the SCOPIA Elite MCU
The SCOPIA Elite MCU is a hardware unit which houses videoconferences from multiple endpoints,
both H.323 and SIP. It includes many powerful features including:
• Video processing
Video and audio processing is carried out per user rather than per conference. Each user
connects using unique, optimized audio and video settings to enjoy the best audio and video
quality supported by their endpoint and network, without affecting the other participants in
a conference.
• Seamless interoperability
The MCU is built on the solid foundation of RADVISION’s H.323 and SIP software, ensuring full
compliance and unmatched interoperability with IP, ISDN, and 3G networks.
The MCU unites H.323 and SIP devices in the same conference session.
When used with the series of SCOPIA Gateways, the MCU also enables ISDN, V.35, and 3G
handsets to participate in the same conference session. See Figure 1-1 on page 2.
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About the SCOPIA Elite MCU | 1
Figure 1-1 Various devices are used in the same conference
• Seamless interoperability with leading telepresence systems
The MCU can easily connect to telepresence systems and combine them with regular
videoconferencing systems, even within the same call. The MCU is compatible with
telepresence systems from Cisco, Tandberg, Polycom, and LifeSize/Logitech. Enhanced video
layouts were specifically designed for telepresence systems.
Note:
Cisco telepresence systems can participate in conferences, but only as regular endpoints. Full
telepresence functionality is not supported for Cisco telepresence systems.
• SIP and H.323-based content sharing
The MCU supports sharing presentations and other content via SIP (using the BFCP standard)
and H.323 (using the H.239 standard).
A user can connect to a meeting from a SIP or H.323 endpoint to share content such as
presentations, spreadsheets, documents, and movies.
• Video quality
The MCU delivers high quality video and audio processing, using latest industry standards and
upgradeable DSP chip software. This state-of-the-art video quality is supported by:
– H.264 SVC error resiliency
The MCU supports SVC error resiliency for unmanaged networks using Temporal Scalability
and Forward Error Correction (FEC).
The FEC component improves video quality and reduces the number of video freezes in
packet loss conditions.
– Error concealment mechanism: Maintains video quality when 3rd party endpoints are
connected to the MCU over lossy networks.
– High definition and standard definition participants in the same conference.
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About the SCOPIA Elite MCU | 2
–
–
–
–
–
–
A choice of 24 video layouts
H.263 and H.264 in the same conference
Resolutions from QCIF to 1080p in the same conference
Framerate of up to 60 fps for 720p resolution and 30 fps for other resolutions
Up to 12Mbps on each stream without affecting capacity
MCU’s bandwidth estimation package improves call quality over Internet connections. The
available bandwidth is estimated at the beginning of each call and adjusts accordingly
during the call.
• Security and privacy
The MCU features administrator and operator password protection for accessing the MCU web
interface. It also features optional PIN protection for joining a conference and web access,
and additional PIN protection for conference Moderator Control.
To achieve secure communication with endpoints, the MCU uses H.235-based encryption for
H.323 endpoints and SRTP and TLS encryption for SIP endpoints.
The SCOPIA Elite MCU is certified by the Joint Interoperability Test Command (JITC).
• Intuitive web-based management and control
Both the MCU system and actual conference sessions are managed, configured, and
dynamically modified through an intuitive, web-based interface that offers easy, high-level
conference control and administrative flexibility for an enhanced user experience.
• Unlimited number of conferences
The number of supported conferences depends on the number of ports provided by your
license. The SCOPIA Elite MCU supports a dynamic port capacity that enables extra calls to be
connected even after maximum call capacity is reached. By downspeeding existing 1080p
calls to 720p, the MCU can accept additional calls within a single meeting.
Participants defined as VIP users in SCOPIA iVIEW Management Suite will not have their
resolution downspeeded.
• In-meeting indicators
A range of messages and icons are displayed on the endpoint monitor during conferences when
certain events occur. For example, conference participants are notified when a participant
joins or leaves a conference, an audio-only participant speaks, or a participant’s personal
video layout changes.
• Personal layouts per participant
You can choose from 24 video layouts for each conference participant. You can view up to 28
participants on your screen.
• Single LAN connection
Only a single Ethernet connection is required for the entire MCU chassis. The connection is via
the upper blade. The upper Media Blade manages the platform, including call signaling and
processing, application interface, network management, and audio and video processing.
• Snapshot files for Customer Support
One-click creation of a file of bundled logs and configuration files which you can send to
Customer Support for debugging.
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About the SCOPIA Elite MCU | 3
• In-conference control
During a conference, participants can use their endpoint remote control or keypad to perform
actions such as mute, volume control, changing video layouts and inviting participants. These
options are presented in the in-meeting menu displayed on top of the video layout.
• Optional no self see
The no self-see (NSS) option is enabled by default, but can be disabled with an advanced
command. This feature enables more effective use of the video screen.
• Interactive Voice Response (IVR) messages
The MCU includes pre-recorded greetings to conference participants and announcements as
each new participant joins the conference. You can record messages to provide custom
greetings and announcements.
Note:
If your MCU deployment includes iVIEW Management Suite, use the IVR from your iVIEW
Management Suite.
• Video switching
The MCU supports the switching of HD resolutions 720p and 1080p at the capacity of up to 120
calls, depending on the video resolution and call bitrate. Video switching is available for
H.264 and H.261 video codecs.
When using switched video, all endpoints in the conference must support the same resolution.
If a network experiences high packet loss, switched video might not be displayed properly for
all endpoints in the conference.
• Dual NIC support
The MCU enhances security within the enterprise by routing media and management traffic
to two different subnets. For more information, see the Configuring a Dual NIC MCU section
in the Installation Guide of SCOPIA Elite MCU.
• Recording via moderator menu
Moderators can record meetings using the MCU moderator menu.
Note:
This feature is only relevant if your SCOPIA Desktop deployment includes the recording
option.
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About the SCOPIA Elite MCU | 4
Technical Specifications
This section lists important data about the system you purchased. Refer to this data when
preparing system setup and afterwards as a means of verifying that the environment still complies
with these requirements.
• System power requirements:
–
–
–
–
90-264VAC input, 50/60Hz
Single 400W AC power supply (default) / 48V DC power supply
Power consumption of a media blade: max. 250W (50°C)
Power consumption of an MCU including the chassis, control blade, and AC power supply:
max. 85W (50°C)
– Power consumption of an MCU including the chassis, control blade, two media blades and
AC/DC power supply: AC 700VA (50°C), DC 585W (50°C)
– Maximum power consumption: DC 335W (50°C), AC 392VA (50°C)
– Heat dissipation: BTU/Hr (50°C)1445 BTU/Hr (50°C)
• Grounding and electrostatic discharge:
– External 4mm grounding stud per TUV requirement
• Environmental requirements:
–
–
–
–
Operating temperature: 0°C to 45°C (32°F to 113°F)
Humidity: 5% to 90% non-condensing
Storage and transit temperature: -25°C to 70°C (-13°F to 158°F), ambient
Acoustics: 56dBA
• Physical dimensions:
– Size: 448mm (17.6”) width x 133.35mm (5.25”) height x 400mm(15.75”) depth
– Size: 448mm (17.6”) width x 44mm (1.73”) height x 480mm (18.9”) depth
– Weight: ~13kg (~28.7lbs)
• Signaling protocols:
–
–
–
–
H.323
SIP
H.320 (in conjunction with SCOPIA H.320 Gateways)
H.324M (in conjunction with SCOPIA 3G Gateways)
• Audio support:
– Codecs—G.711. G.722, G.722.1, G.729, MPEG4 AAC-LC, Polycom® Siren14™/G.722.1
Annex C
– DTMF tone detection (in-band, H.245 tones, and RFC2833)
• Video support:
– High Definition Continuous Presence video with a resolution of 1080p at up to 30fps
– Video with 720p resolution is sent and received at up to 60fps
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About the SCOPIA Elite MCU | 5
–
–
–
–
Codecs—H.261, H.263, H.263+, H.264, H.264 SVC
Live video resolutions—QCIF up to 1080p
Presentation video resolution—VGA, SVGA, SXGA, 720p, 1080p, WUXGA
Video bandwidth—up to 12Mbps for 1080p resolutions and up to 6Mbps for 720p or lower
• Call capacity:
See Table 1-1 on page 6 for the list of MCU call capacity licenses.
– If you have the Increased Capacity license option installed, the MCU should be
pre-configured to either X2 or X4 capacity:
If you enable X2 capacity, resolutions of 480p and lower use only half a port, while higher
resolutions use 1 port (except for 1080p, which uses 2 ports).
If you enable X4 capacity, resolutions of 352p use 1/4 a port, and higher resolutions use
1 port (except for 1080p, which uses 2 ports).
For more information, contact Customer Support.
– If you do not have the Increased Capacity license option, resolutions of 720p and lower
use 1 port, and resolutions of 1080p use 2 ports.
Note:
By default, all conferences are in Continuous Presence mode, which supports different
layouts and endpoints with various resolutions.
To increase your call capacity, you can configure your conference for video switching
(see the Configuring the Conference Mode section in the Administrator Guide of SCOPIA
Elite MCU).
Table 1-1
Call Resolution
Call Capacity
Ports per Call
SCOPIA Elite MCU
SCOPIA Elite
5105 (1U) Capacity MCU 5110 (1U)
Capacity
SCOPIA Elite
MCU 5115 (1U)
Capacity
HD (1080p) continuous presence
2 ports per call
3 ports
5 ports
7 ports
HD (720p) continuous presence
1 port per call
5 ports
10 ports
15 ports
HD video switching
1/4 - Four times
20 ports
the number of calls
40 ports
60 ports
10 ports
20 ports
30 ports
ED (352p) continuous presence (if X4 1/4 - Four times
20 ports
capacity is enabled)
the number of calls
40 ports
60 ports
Basic Product Capacity
Increased Capacity License option
ED (480p) continuous presence (if X2 1/2 - Double the
capacity is enabled)
number of calls
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About the SCOPIA Elite MCU | 6
2
Planning your MCU Deployment
When planning your MCU deployment, it is important to consider both bandwidth usage and port
security, as described in the following sections:
• Planning your Distributed or Centralized Topology for MCU ............................. page 7
• Ports to Open for the SCOPIA Elite 5100 Series MCU..................................... page 10
Planning your Distributed or Centralized Topology for MCU
When your organization has more than one site, like a headquarters and several branches,
RADVISION offers a unique method of cutting video bandwidth costs. Administrators can choose
whether to place all MCUs centrally in the headquarters (Figure 2-1 on page 8), or they can opt
for a distributed deployment, where multiple MCUs are spread over multiple sites (Figure 2-2 on
page 9).
Centralized MCU deployments can be expensive for frequent conferences between branches with
multiple participants from each site, since each participant must utilize extra bandwidth on the
WAN connection between sites (Figure 2-1 on page 8).
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Planning your MCU Deployment | 7
Figure 2-1 Centralized MCU deployment, where all branches use the HQ MCU
To reduce cross-site bandwidth costs, a distributed MCU deployment (Figure 2-2 on page 9) can
perform cascaded conferences, where local participants connect to their local MCU, and the
conference is cascaded by connecting between the MCUs using a fraction of the bandwidth
compared to the centralized deployment.
Users of distributed MCU deployments do not need to choose a specific MCU. The powerful
functionality of virtual rooms enables you to dial the same number anywhere in the world, while
the SCOPIA Solution infrastructure transparently directs you to the correct meeting on the correct
MCU.
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Planning your MCU Deployment | 8
Figure 2-2 Distributed MCU deployment enabling reduced WAN bandwidth
SCOPIA iVIEW Management Suite’s sophisticated cascading algorithms enable administrators to
customize the priority given to cascading in a distributed topology.
There are a number of factors that might influence when the system chooses to cascade to a
different MCU. For example, if the maximum bandwidth threshold is breached, the system would
attempt cascading with a different MCU.
The priorities of cascading can be customized in a number of ways:
• Default to using a local MCU first, and only cascade conferences if required.
• Prioritize cascading wherever possible, to keep bandwidth costs to an absolute minimum.
• Avoid cascading as often as possible.
For details on configuring cascading conferences, see the Administrator Guide for SCOPIA iVIEW
Management Suite.
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Planning your MCU Deployment | 9
Ports to Open for the SCOPIA Elite 5100 Series MCU
The SCOPIA Elite 5100 Series MCU is typically located in the enterprise network and is connected
to the DMZ. When opening ports on the SCOPIA Elite 5100 Series MCU, use the following as a
reference:
• If you are opening ports that are both in and out of the SCOPIA Elite 5100 Series MCU, see
Table 2-1.
• If you are opening ports outbound from the SCOPIA Elite 5100 Series MCU, see Table 2-2.
• If you are opening ports inbound to the SCOPIA Elite 5100 Series MCU, see Table 2-3.
Note:
The specific firewalls you need to open ports on depends on where your SCOPIA Elite MCU and other
SCOPIA Solution products are deployed.
Table 2-1
Bidirectional Ports to Open on the SCOPIA Elite 5100 Series MCU
Port Range
Protocol Destination
Functionality
Result of Blocking
Port
1024-1324
H.245
(TCP)
Any H.323
device
Enables H.245
signaling
Cannot connect H.323 Mandatory
calls
To configure, see
“Configuring the TCP Port
Range for H.245 on the
SCOPIA Elite MCU” on
page 35
1719
RAS
(UDP)
H.323
gatekeeper
Enables RAS
signaling
Cannot communicate Mandatory
with H.323 gatekeeper To configure, see
“Configuring the UDP Port
for RAS on the SCOPIA Elite
MCU” on page 37 and
“Configuring the UDP Port
for the Gatekeeper on the
SCOPIA Elite MCU” on
page 38
1720
Q.931
(TCP)
Any H.323
device
Enables Q.931
signaling
Cannot connect H.323 Mandatory
calls
To configure, see
“Configuring the TCP Port
Q.931 on the SCOPIA Elite
MCU” on page 39
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Required
Planning your MCU Deployment | 10
Port Range
Protocol Destination
Functionality
3336
XML
(TCP)
Conference
Control web
client
endpoint,
iVIEW
Management
Suite, or
third-party
controlling
applications
Enables you to
Cannot use MCU
Mandatory if deployed with
manage the MCU via Conference Control
iVIEW Management Suite
the XML API
web user interface.
Cannot use XML API to
control MCU.
3337
XML
(TCP)
Other MCUs
Enables use of MCU
Cascading XML API
Cannot cascade
between two MCUs
3338
XML
(TCP)
iVIEW
Management
Suite, or
third-party
configuration
applications
Enables you to
configure the MCU
via the XML API
Cannot configure MCU Mandatory if deployed with
via the XML API
iVIEW Management Suite
5060
SIP (TCP/ Any SIP video
UDP)
network
device
Enables SIP signaling Cannot connect SIP
calls
SIP (TLS) Any SIP video
network
device
Enables secure SIP
signaling
5061
12000-13200
16384-16984
RTP/
RTCP/
SRTP
(UDP)
Result of Blocking
Port
Required
Mandatory if multiple MCUs
are deployed with iVIEW
Management Suite
Mandatory if using SIP over
TCP/ UDP
To configure, see
“Configuring the
TCP/UDP/TLS Port for SIP
on the SCOPIA Elite MCU”
on page 40
Any H.323 or Enables real-time
SIP mediadelivery of video
enabled video and audio media
network
device
RADVISION | Administrator Guide for SCOPIA Elite 5100 Series MCU Version 7.7
Cannot connect SIP
calls over TLS
Mandatory if using SIP over
TLS
To configure, see
“Configuring the
TCP/UDP/TLS Port for SIP
on the SCOPIA Elite MCU”
on page 40
Cannot transmit/
receive video media
streams
Mandatory
To configure, see “Limiting
the UDP Port Ranges for
RTP/RTCP on the SCOPIA
Elite MCU” on page 33
Planning your MCU Deployment | 11
Table 2-2
Outbound Ports to Open from the SCOPIA Elite 5100 Series MCU
Port Range
Protocol
Destination
162
SNMP (UDP)
iVIEW Network
Enables sending
Manager, iVIEW
SNMP Trap events
Management Suite, or
any SNMP manager
station
Table 2-3
Port Range Protocol
Functionality
Result of Blocking
Port
Required
Cannot send SNMP
Traps
Recommended
Inbound Ports to Open to the SCOPIA Elite 5100 Series MCU
Destination
Functionality
Result of Blocking
Port
Required
21
FTP (TCP) FTP Server
Enables audio stream
recording
Cannot record audio
streams
Optional
22
SSH (TCP) SSH Client
Enables you to view logs
Cannot view logs in
real-time (logs are
collected on the
compact flash card)
Optional
80
HTTP
(TCP)
Provides access to the
MCU Administrator and
Conference Control web
user interfaces; used for
software upgrade
Cannot configure MCU Mandatory if using
HTTP
Web client
To configure, see
“Configuring the
HTTP Port on the
SCOPIA Elite MCU” on
page 36
161
SNMP
(UDP)
iVIEW Network
Manager, iVIEW
Management
Suite, or any
SNMP manager
station
Enables you to configure Cannot configure or
and check the MCU status check the MCU status
443
HTTPS
(HTTP
over SSL)
Web client
Provides secure access to Cannot configure MCU Mandatory if using
the MCU Administrator
HTTPS
and Conference Control
web user interfaces; used
for software upgrade
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Planning your MCU Deployment | 12
3
Maintaining the SCOPIA Elite 5100 Series MCU
• Securing MCU and iVIEW Management Suite Connection with TLS.....................
• Regulating Bandwidth Usage .................................................................
• Configuring the Auto Attendant Service....................................................
• Configuring the Conference Mode...........................................................
• Customizing the Logo Displayed in MCU Conferences....................................
• How to Manage SCOPIA Elite MCU User Profiles ..........................................
• Backing Up Your SCOPIA Elite MCU Configuration ........................................
• Restoring Your Configuration ................................................................
• Upgrading Software............................................................................
• Restoring a Previous Software Version .....................................................
• Updating a SCOPIA Elite 5100 Series MCU License........................................
• Configuring Ports on All Models of the SCOPIA Elite MCU ...............................
• Configuring Security Access Levels for the SCOPIA Elite MCU ..........................
page 13
page 20
page 22
page 21
page 23
page 26
page 28
page 29
page 29
page 31
page 32
page 33
page 41
Securing MCU and iVIEW Management Suite Connection with TLS
TLS is a standard method of authentication and encryption of SIP application signalling, using
public-key cryptographic system. To allow a secure connection between the MCU and iVIEW
Management Suite, the SIP server must be configured to support TLS, and a TLS certificate must
be uploaded to the MCU, to provide TLS public and private keys for an encrypted network
connection.
• Securing MCU with TLS in a SIP Environment..............................................
• Uploading TLS Certificates ...................................................................
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page 14
page 14
Maintaining the SCOPIA Elite 5100 Series MCU | 13
Securing MCU with TLS in a SIP Environment
The first step to allow a secure connection between MCU and iVIEW Management Suite is to enable
TLS support on the MCU SIP server. Once MCU SIP server is TLS enabled, a certificate must be
uploaded to the MCU to provide identification and encryption keys (see “Uploading TLS
Certificates” on page 14).
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Log in to the MCU.
Select Enable SIP Protocol.
Select Specify.
Set the IP address as the IP address of the iVIEW Management Suite server.
Set Port to the same port defined in iVIEW Management Suite. The default value is 5061.
Set Type as TLS.
Figure 3-1 Enabling the SIP Protocol on the MCU
Step 7
Restart the MCU.
Uploading TLS Certificates
TLS certificates, issued by a trusted Certificate Authority (CA) contains the server’s public
encryption keys, that are used over the network to ensure authentication and encryption of the
network connection.
Procedure
Step 1
Step 2
Log in to the MCU.
Select Configuration.
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Step 3
Select Manage in the Security section.
Figure 3-2 Security Section
Step 4
Select Create a new certificate request. For example:
Figure 3-3 Create New Certificate Request
Step 5
Select Next.
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Step 6
Enter the Organization, Organizational Unit, Email and Common name. For example:
•
Organization: Company_Name
•
Organizational Unit: IT
•
Email: joe@companyname.com
•
Common name: video.mycompany.com (unique for each MCU)
Figure 3-4 Organization Details
Step 7
Step 8
Step 9
Select Next.
Enter the geographical information as required. For example:
•
Issued To: Company_Name
•
Country/Region: United States
•
State/Province: New York
•
City/Locality: New York
Select Next.
The Certificate Request Summary appears.
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Figure 3-5 Certificate Request Summary
Step 10
To generate a certificate request, select Next. Copy certificate request text in text area and
paste it to a file. For example, mcu_ca_request.txt.
Figure 3-6 Save Certificate Request
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Step 11
Submit this file to your Certification Authority (CA) by e-mail or any other method supported by
your organization for your Enterprise CA.
You will receive a signed certificate from the CA, for example and the root certificate, for
example ca_root.cert.
To install the signed certificate:
Step 12
Step 13
Select Manage.
Select Process the pending request and install the certificate.
Figure 3-7 Certificate Status
Step 14
Step 15
Select Next.
Open the signed certificate, and copy-paste the content of the signed certificate.
Figure 3-8 Process a Pending Request
Step 16
Select Next.
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Step 17
If data is correct, select Finish and the MCU certificate is uploaded successfully. If the data is not
correct, select Back to enter the correct data.
Figure 3-9 Successful Certificate Upload
Step 18
Step 19
Upload the CA root certificate by selecting Upload from the Security section.
Select Browse to select the CA root certificate.
Figure 3-10 Browse for the CA Root Certificate
Step 20
Step 21
Select OK.
Copy the certificates to the B2BUA’s CA directory, for example: mcu_ca.cert and ca_root.cert.
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Regulating Bandwidth Usage
Depending on your network capacity, you may need to adjust bandwidth usage by defining how
much bandwidth each call will require.
Procedure
Step 1
Step 2
Step 3
Select Configuration
.
Select Conferences
.
Locate the Services list section.
Figure 3-11 Service List Section of the Conferences Tab
Step 4
Step 5
Select the Review button
next to the service.
Select the required value from the list under Max call rate (Kbps).
Figure 3-12 Service Settings Section
Step 6
Select Apply.
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Configuring the Conference Mode
The default conference mode is Continuous Presence. To increase your call capacity or conserve
bandwidth, you can configure a service to apply one of the following conference modes to your
conference:
• Audio only
• Switched video
Procedure
Step 1
Step 2
Step 3
Select Configuration
Select Conferences
.
.
Locate the Services List section.
Figure 3-13 Service List Section of the Conferences Tab
Step 4
Step 5
Select Review
for the service you want to configure.
Select one of the following conference mode options (see Figure 3-14 on page 22):
•
Audio only: This conference does not contain any video and therefore requires less
bandwidth.
•
Switched video: The video displayed in this conference is not processed by the MCU and
therefore only supports a single screen layout with the active speaker, and cannot display
video on endpoints with varying resolutions and codecs. If a network experiences high
packet loss, switched video might not be displayed properly for all endpoints in the
conference.Video switching enables you to have a higher HD call capacity.
Note:
By default, all conferences display video in Continuous Presence mode, which supports all
layouts and endpoints with various resolutions. Continuous Presence video is processed by
the MCU.
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Figure 3-14 Service Setting Section
Step 6
Select Apply.
Configuring the Auto Attendant Service
The auto attendant service allows MCU users to create or join a conference even if they do not
know the MCU service number or the meeting ID number. The auto attendant number serves as a
preconfigured number a user can dial to access the MCU to then either create a new conference
or join a conference currently hosted at this MCU.
Procedure
Step 1
Step 2
Step 3
Select Configuration
Select Conferences
.
.
Locate the Services List section.
Figure 3-15 Service List Section of the Conferences Tab
Step 4
Select Review
for the service you want to use as the auto attendant service.
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Step 5
Select the Set as the Auto attendant service link.
Figure 3-16 Service Setting Section
Step 6
Select Apply.
Customizing the Logo Displayed in MCU Conferences
Perform the procedure in this section to customize the default logo displayed in the
auto-attendant and the MCU conference screens.
Procedure
Step 1
Step 2
Step 3
Select Configuration
.
Select Customization.
Locate the Images pack area (Figure 3-17 on page 23).
Figure 3-17 Customizing the Images Pack
Step 4
Step 5
Select Save and save the .zip file with the current images to your local drive.
Navigate to the location where you saved the .zip file.
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Step 6
Add your logo image to each folder, as follows:
Note:
It is easier to do this procedure if you open the zip file in Windows Explorer. Images are
separated into folders according to resolution (Figure 3-18 on page 24). You need to save
the desired logo with each of the specified resolutions to the relevant folder.
If any of the images are missing or not in the correct format, the default system logo is
used.
Figure 3-18 Image Pack Folder Structure
a. Ensure that your logo image has the correct dimensions (see Table 3-1 for the requirements).
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Table 3-1
Logo Image Dimensions
Resolution
File Dimension (in Pixels)
4CIF
216 x 44
1080p
312 x 64
352p
132 x 24
480p
132 x 24
720p
216 x 44
CIF
132 x 24
QCIF
96 x 16
b. Give your image a filename in the following format (maximum characters allowed in the
filename is 32):
logo_XX
Step 7
Step 8
Step 9
Step 10
Step 11
Update the Image pack file by selecting Browse and navigating to your updated .zip file.
Select Apply.
Select the
icon.
Select Advanced Parameters.
Locate the Default vendor logo in the Name column (see Figure 3-19 on page 25).
Figure 3-19 Advanced Commands Section
Step 12
Step 13
Step 14
Step 15
Select the
icon in the Review column.
Enter the filename of the logo you added in Step 6.
Select Apply.
Select Close.
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How to Manage SCOPIA Elite MCU User Profiles
Only administrators can manage MCU user profiles.
• About SCOPIA Elite MCU User Types ........................................................ page 26
• Adding a User Profile .......................................................................... page 26
• Changing a User Password .................................................................... page 27
• Deleting a User Profile ........................................................................ page 28
About SCOPIA Elite MCU User Types
There are two types of users who can access the SCOPIA Elite MCU administration interface:
administrators and operators.
As an administrator, you have these privileges:
• Full access to the MCU Administrator interface.
• Full Operator-level access to the Conference Control interface.
• SSH access to the MCU.
• You can assign Administrator authorization to up to ten users.
As an operator, you have these privileges:
• Access to the Conference Control interface using the Create Conference window.
• Access to view details of all conferences hosted on the MCU and to cascaded conferences
hosted on participating MCU units.
• Ability to create a new conference from the Conference Control access window, the Create
Conference window, or the Conference Control interface.
• Moderator-level access to all conferences while moderator controls are simultaneously held
by other users.
• Ability to invite other participants to a conference.
• You can assign Operator authorization to up to 50 users.
Adding a User Profile
Only administrators can add user profiles.
You can create up to ten administrator profiles and up to 50 operator profiles.
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Procedure
Step 1
Step 2
Access the MCU Administrator interface.
Select Users
.
Figure 3-20 Authorized Users List
Step 3
Select Add new user.
Figure 3-21 User Profile Section
Step 4
Step 5
Step 6
Step 7
Select an authority level from the list.
Enter a user name.
Enter a password and confirm it.
Select Apply.
Changing a User Password
Only administrators can change a password.
The MCU comes with two preconfigured users: an administrator and an operator. The password
for both preconfigured users is ‘password’. We highly recommend that you change the default
user password for security.
You can change a user password at any time.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Access the MCU Administrator interface.
Select Users
.
Select the Review button
for the user profile you want to modify.
Enter the new password in the Password and the Confirm Password fields.
Select Apply.
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Deleting a User Profile
Only administrators can delete user profiles.
You can delete user profiles at any time.
Procedure
Step 1
Step 2
Access the MCU Administrator interface.
Select Users
.
Figure 3-22 Authorized Users List
Step 3
Select the Review button
for the user profile you want to remove.
Figure 3-23 User Profile Section
Step 4
Step 5
Select Delete.
Select Yes in the message that appears.
The user profile is removed from the authorized users list.
Backing Up Your SCOPIA Elite MCU Configuration
You can save MCU configuration settings to a file and then export this file to a storage device on
your network. You can use the saved configuration file to restore the settings to the current MCU
or to configure a similar MCU.
The exported file is a .zip file that includes a .val file and a .xml file.
Procedure
Step 1
Step 2
Step 3
Select the
icon in the MCU administrator interface.
Select Backup configuration.
Save the configuration settings file to your chosen location.
The .zip extension is automatically appended to the file name.
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Restoring Your Configuration
You can import the settings of a saved MCU configuration file from a storage device on your
network. You can use the saved configuration file to restore the settings to the current MCU or to
configure another MCU.
The imported file is a .zip file that includes a .val file and a .xml file.
Note:
If you are importing a configuration setup from a different MCU that has different login credentials,
you will need to enter these new credentials to access the MCU.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Select the
icon in the MCU administrator interface.
Select Restore configuration.
Select Browse.
Navigate to and select the configuration file (.zip) you want to import.
Select Restore.
Select Continue to upload the new configuration settings.
The restore procedure causes all current configuration to be permanently lost.
The system restarts automatically.
Step 7
All active conferences are disconnected.
Select OK to complete the restore procedure.
Upgrading Software
Perform this procedure to upgrade from version 7.1 to version 7.5 or from version 7.5/7.6 to later
versions.
Do not upgrade MCU software remotely. The MCU and the computer you are using to upgrade
should be on the same physical network.
Upgrading from version 7.1 to version 7.5 requires a new license key. If you do not have the
license key, you can still upgrade and use a 30-day temporary license. You must update the MCU
with the permanent license before this period of time expires. Contact RADVISION Customer
Support for obtaining a license key.
Upgrading from version 7.1 to version 7.5 may take up to 30 minutes. Upgrading from version
7.5/7.6 to a later version normally takes 15 minutes.
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If you are upgrading from version 7.0, contact Customer Support.
Before You Begin
Verify that there are no active conferences hosted on the MCU.
Procedure
Step 1
(Recommended) Save the current MCU configuration by doing the following:
a. In the web user interface, select the
icon.
b. Select Backup configuration.
c. Save the generated .zip file.
Step 2
If you are upgrading from version 7.1 to version 7.5, do the following:
a. Run the Software Update tool.
b. Select the Upgrade to version 7.5 tab.
The upgrade process may take up to 45 minutes, depending on your system. Do not use the system
or restart during the upgrade process.
Step 3
If you are upgrading from version 7.5/7.6 to a later version, do the following:
a. In the web user interface, select the
icon.
b. Select Update software.
c. Select Browse and navigate to the required MCU upgrade package.
A message is displayed informing you that a temporary license is used for the upgrade. After
the upgrade, the license is permanent.
d. Click OK.
e. Select Update.
The system shuts down for a few minutes and then restarts automatically.
All active conferences are disconnected.
f. Select Continue.
As soon as the update process has finished, the MCU reboots and reloads with the new software
version. The upgrade process keeps the existing configuration and you do not need to import
the saved configuration.
Step 4
Verify that the MCU functions properly:
a. From an endpoint dial the MCU IP address.
You access the MCU auto attendant service which plays the video and audio prompts.
b. Press 0 to create a new conference.
c. At a prompt, enter the meeting ID and press #.
The MCU creates the conference and you see the Conference window.
d. Exit the conference by disconnecting the call.
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Restoring a Previous Software Version
Perform this procedure to downgrade to the previous MCU software version.
We highly recommend that you contact RADVISION Customer Support prior to restoring a previous
software version.
Before You Begin
• If you need to restore version 7.5 or 7.6: On the Status tab, verify that the MCU is connected
to the network by checking the Ethernet icon.
Figure 3-24 Status Map Section of the Status Tab
• Verify that there are no active conferences hosted on the MCU by selecting Manage
Conferences
List.
and checking that no conferences appear in the Conference
Procedure
Step 1
(Recommended) Save the current MCU custom configuration by performing these steps:
a. In the MCU web user interface, select the maintenance icon
.
b. Select Backup configuration and save the generated .zip file.
Step 2
To restore MCU version 7.5 or 7.6, perform the following steps:
a. In the MCU Administrator interface, select the maintenance icon
.
b. Select Rollback software.
Note:
Step 3
Restoring the previous version may take up to 15 minutes.
After reset, the previous release is installed on the MCU.
The downgrade process returns the MCU configuration back to the previous version—with the
values used prior to the last upgrade.
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Note:
Do not import the saved configuration to the MCU, after the downgrade. An older version of the
MCU configuration might not support the new configuration values.
Step 4
Verify that the MCU functions properly:
a. From an endpoint dial the MCU IP address.
You access the MCU auto attendant service which plays the video and audio prompts.
b. Press 0 to create a new conference.
c. At a prompt, enter the meeting ID and press #.
The MCU creates the conference and you see the Conference window.
d. Exit the conference by disconnecting the call.
Updating a SCOPIA Elite 5100 Series MCU License
If you use a temporary license, you need to obtain a permanent license key and install it on the
MCU.
Procedure
Step 1
Obtain a permanent license:
a. Access the RADVISION Internet customer page: www.radvision.com/Support.
b. Select Product Upgrade.
c. Select MCU Upgrade.
d. Enter information and select Submit.
The permanent license key will be sent to you.
Step 2
Step 3
Step 4
Access the MCU Administrator interface.
Select the Maintenance button
.
Select Licensing and Registration.
The Licensing and Registration window opens.
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Figure 3-25 Licensing and Registration Window
Step 5
Step 6
Enter the permanent license key.
Select Update.
Configuring Ports on All Models of the SCOPIA Elite MCU
This section provides instructions of how to configure the following ports and port ranges on the
SCOPIA Elite MCU 5000 Series, including the SCOPIA Elite 5100 Series MCU and the SCOPIA Elite
5200 Series MCU:
• Limiting the UDP Port Ranges for RTP/RTCP on the SCOPIA Elite MCU ............... page 33
• Configuring the TCP Port Range for H.245 on the SCOPIA Elite MCU .................. page 35
• Configuring the HTTP Port on the SCOPIA Elite MCU ..................................... page 36
• Configuring the UDP Port for RAS on the SCOPIA Elite MCU............................. page 37
• Configuring the UDP Port for the Gatekeeper on the SCOPIA Elite MCU .............. page 38
• Configuring the TCP Port Q.931 on the SCOPIA Elite MCU............................... page 39
• Configuring the TCP/UDP/TLS Port for SIP on the SCOPIA Elite MCU.................. page 40
Limiting the UDP Port Ranges for RTP/RTCP on the SCOPIA Elite MCU
The SCOPIA Elite MCU 5000 Series has designated UDP ports 12000-13200 (for video) and
16384-16984 (for audio) for RTP/RTCP. To provide additional security for your firewall, you can
limit these ranges.
Every call uses two audio ports and six video ports. For highly utilized systems (above 90%), we
recommend multiplying the number of total ports (for all calls) by a factor of 1.5.
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Using its full capacity, the SCOPIA Elite 5100 Series MCU uses 180 ports for audio and 540 ports
for video, and the SCOPIA Elite 5200 Series MCU uses 360 ports for audio and 1080 ports for video
(except for the SCOPIA Elite MCU 5215, which has the same capacity as the SCOPIA Elite 5100
Series MCU).
Procedure
Step 1
Navigate to the MCU Advanced Commands section by doing the following:
a. Select the
icon.
b. Select Advanced parameters.
c. Locate the CLI section and select More (see Figure 3-26 on page 34).
Figure 3-26 CLI Section
Step 2
Set the video base port by doing the following:
a. Enter the advcmdmpcsetval command in the Command field.
b. Enter the mf.BasePort parameter in the Parameter field.
c. Enter the port value in the Value field.
d. Select Execute.
e. Clear the value in the Parameter field before proceeding to the next step.
Step 3
Set the audio base port by doing the following:
a. Enter the setmprtpbaseport command in the Command field.
b. Modify the port value in the Value field.
c. Select Execute.
Step 4
Select Close.
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Configuring the TCP Port Range for H.245 on the SCOPIA Elite MCU
The SCOPIA Elite MCU 5000 Series has designated TCP ports 1024-1324 for H.245. You can set the
base port, which is the lower end of the port range. H.245 is a Control Protocol used for
multimedia communication that enables transferring information about the device capabilities,
as well as opening/closing the logical channels that carry media streams.
The SCOPIA Elite 5100 Series MCU uses 150 ports for H.245, while the SCOPIA Elite 5200 Series
MCU uses 300 ports (except for the SCOPIA Elite MCU 5215, which has the same capacity as the
SCOPIA Elite 5100 Series MCU).
Procedure
Step 1
Navigate to the MCU Advanced Commands section by doing the following:
a. Select the
icon.
b. Select Advanced parameters.
c. Locate the CLI section and select More (see Figure 3-26 on page 34).
Figure 3-27 CLI Section
Step 2
Enter the h245baseport command in the Command field.
Note:
Step 3
Step 4
Step 5
To see the current port value, select Execute.
Modify the port value in the Value field.
Select Execute.
Select Close.
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Configuring the HTTP Port on the SCOPIA Elite MCU
The SCOPIA Elite MCU 5000 Series has designated port 80 for HTTP. You can configure a different
port to use HTTP if necessary in your environment.
Procedure
Step 1
Navigate to the MCU Advanced Commands section by doing the following:
a. Select the
icon.
b. Select Advanced parameters.
c. Locate the CLI section and select More (see Figure 3-26 on page 34).
Figure 3-28 CLI Section
Step 2
Enter the webserverport command in the Command field.
Note:
Step 3
To see the current port value, select Execute.
Enter the port value in the Value field.
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Step 4
Select Execute.
Note:
Step 5
Step 6
After selecting Execute, a warning message appears, notifying you that the unit will be
reset and any active conferences will be disconnected.
Select Yes to continue.
Select Close.
Note:
After applying the new port value, you must enter it as a suffix to the MCU IP address in
order to access the web server.
For example, if your new HTTP port value is 8080, access the web server by entering the
following:
http://<URL>:8080
Configuring the UDP Port for RAS on the SCOPIA Elite MCU
The SCOPIA Elite MCU 5000 Series has designated port 1719 for RAS. You can configure a different
port to use RAS (for example, if port 1719 is busy). Port 1719 is also used to communicate with
the gatekeeper (to configure the UDP port for the gatekeeper, see “Configuring the UDP Port for
the Gatekeeper on the SCOPIA Elite MCU” on page 38).
Note:
If you close port 1719, you must configure another port for both RAS and the gatekeeper. If you
configure a different port for RAS, you do not need to configure a different port for the gatekeeper.
Procedure
Step 1
Navigate to the MCU Advanced Commands section by doing the following:
a. Select the
icon.
b. Select Advanced parameters.
c. Locate the H323 RAS port number in the Name column (see Figure 3-29 on page 38).
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Figure 3-29 RAS Port Configuration
Step 2
Step 3
Step 4
Step 5
Select the
icon in the Review column.
Enter the port value in the H323 RAS port number field.
Select Apply.
Select Close.
Configuring the UDP Port for the Gatekeeper on the SCOPIA Elite MCU
The SCOPIA Elite MCU 5000 Series has designated port 1719 for gatekeeper use. You can configure
a different port to enable communication with the gatekeeper (for example, if port 1719 is busy).
Port 1719 is also used for RAS (to configure the UDP port for RAS, see “Configuring the UDP Port
for RAS on the SCOPIA Elite MCU” on page 37).
Note:
If you close port 1719, you must configure another port for both the gatekeeper and RAS. If you
configure a different port for the gatekeeper, you do not need to configure a different port for RAS.
Procedure
Step 1
Step 2
Navigate to the MCU H.323 Protocol section by selecting Configuration > Protocols.
Locate the Enable H.323 protocol section (see Figure 3-30 on page 38).
Figure 3-30 H.323 Protocol section of the Protocols tab
Step 3
Step 4
Enter the port value in the Gatekeeper port field.
Select Apply.
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Configuring the TCP Port Q.931 on the SCOPIA Elite MCU
The SCOPIA Elite MCU 5000 Series has designated port 1720 for Q.931. You can configure a
different port to use Q.931 (for example, if port 1720 is busy). Q.931 is a telephony protocol used
for establishing and terminating the connections in H.323 calls.
Procedure
Step 1
Navigate to the MCU Advanced Commands section by doing the following:
a. Select the
icon.
b. Select Advanced parameters.
c. Locate the H323 SIG port number in the Name column (see Figure 3-31 on page 39).
Figure 3-31 H.323 Signaling Port Configuration
Step 2
Step 3
Step 4
Step 5
Select the
icon in the Review column.
Enter the port value in the H323 SIG port number field.
Select Apply.
Select Close.
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Configuring the TCP/UDP/TLS Port for SIP on the SCOPIA Elite MCU
The SCOPIA Elite MCU 5000 Series has designated ports 5060 and 5061 for SIP. You can configure
a different port to use SIP (for example, if port 5060 or 5061 is busy).
Procedure
Step 1
Step 2
Navigate to the MCU SIP Protocol section by selecting Configuration > Protocols.
Locate the Enable SIP protocol section and select More (see Figure 3-32 on page 40).
Figure 3-32 SIP Port Configuration
Step 3
Do one of the following:
•
If your SIP server or Registrar is not configured with TLS, enter the port value in the Local
signaling port field.
•
If your SIP server or Registrar is configured with TLS, enter the port value in the Local TLS
signaling port field.
Note:
If your SIP server or Registrar is configured with TLS, you can also configure the port value for
TCP/UDP traffic by modifying the Local signaling port field.
Step 4
Select Apply.
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Configuring Security Access Levels for the SCOPIA Elite MCU
The SCOPIA Elite MCU offers configurable security access levels that enable and disable SSH, FTP,
SNMP and ICMP (ping) protocols.
By default, the security access level is set to Standard. It is recommended to set your security
access level to Maximum (which disables these protocols), except for the following situations:
• If you are performing either debugging or troubleshooting operations, SSH should be enabled.
• If you are customizing your language settings, FTP should be enabled.
• If you would like control or error response messages to be sent, ICMP (ping) should be enabled.
• If you are performing configuration procedures or would like to receive traps, SNMP should be
enabled.
Note:
You can view trap events in the Events tab of the web user interface.
Procedure
Step 1
Step 2
Step 3
Access the MCU security settings by selecting Configuration > Setup.
Locate the Security section.
Select the access level from the Security Mode list (see Figure 3-33 on page 41). Table 3-2 lists
the protocol status when each security access level is applied.
Figure 3-33 Security Access Level Settings
Table 3-2
Step 4
MCU Security Access Levels
Security Access
Level
SSH
FTP
SNMP
ICMP (ping)
Standard
Enabled
Enabled
Enabled
Enabled
High
Disabled
Disabled
Enabled
Enabled
Maximum
Disabled
Disabled
Disabled
Disabled
Select Apply.
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4
How to Moderate a Conference as an Operator
As an operator, you can modify a conference using the Conference Control interface.
• Conference Control Interface ................................................................
• Becoming a Moderator and Stopping Moderation .........................................
• How to Control Participants in a Conference .............................................
• Defining Conference Views ...................................................................
• Terminating Conferences .....................................................................
page 42
page 44
page 44
page 53
page 58
Conference Control Interface
Use the SCOPIA Elite MCU Conference Control interface to perform these tasks:
• View active conferences hosted on the MCU or on cascaded s.
• View conference participant details.
• Create conferences.
• Control conference participants.
• Monitor and manage conference behavior.
While all users can use the Conference Control interface, access to conference management
features is controlled by authorization access levels: Administrator, Operator, Moderator and
User.
Note:
We recommend that you use the full screen mode (1024 x 768 fps) when using the Conference
Control interface.
Note:
You can view multiple Conference Control interface browser windows at the same time to monitor
different conferences. We recommend, however, that you close windows you are not currently
viewing to avoid confusion and carrying out operations in the wrong conference.
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Figure 4-1 shows the Conference Control page. The layout of the Conference Control page may
be different depending on whether you are a moderator or not. If you are not a moderator, you
do not have access to moderator tasks. Figures in this section show all interface elements
including those which are available for moderators only.
Figure 4-1 Conference Control Page
The Conference Control Page consists of the following elements:
• Status bar—Presents essential information about a conference: number of participants, used
bandwidth, the active speaker, and whether video and voice are enabled for this conference.
• Toolbar—Provides access to conference-level tasks, such as creating a new conference,
blocking admission to a conference or becoming a moderator.
• Participant List—Displays inclusive information about current conference participants. You
use the Participant List section to control participants in the conference, as well as to invite
new participants.
• Conference View—Displays the current conference video layout and provides controls for
modifying it.
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Becoming a Moderator and Stopping Moderation
Moderator access can be PIN-protected. Administrators and Operators can jointly be moderators
simultaneously.
Procedure
Step 1
Step 2
Step 3
Step 4
Access the Conference Control interface by clicking
Select Become Moderator
.
to take control of that conference.
A dialog box requesting a PIN might appear if Moderator access is PIN-protected. Enter the PIN.
To release control of the conference, select Stop Moderation
.
How to Control Participants in a Conference
As a moderator, you can control participants in a conference by performing the following tasks:
• Creating a New Conference .................................................................. page 44
• Muting and Unmuting Individual Participants.............................................. page 46
• Muting and Unmuting All Participants ...................................................... page 47
• Changing Participant Views................................................................... page 47
• Blocking Conference Admission .............................................................. page 50
• Viewing Participant Call Information ....................................................... page 50
Creating a New Conference
Moderators, Operators, and Administrators can create a new conference either from the Login
window or from the Conference Control interface.
Procedure
Step 1
To create a conference from the Login page:
a. Launch your browser and enter the IP address of the MCU.
The MCU login window appears.
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Figure 4-2 SCOPIA Elite MCU Login Window
b. Select the Create link.
c. Select Create Conference.
-or-
Step 2
To create a conference from the Conference Control interface:
a. Access the Conference Control interface by selecting the Manage Conferences
button
.
b. Select Create Conference
Step 3
on the toolbar.
Select a service prefix from the list.
Figure 4-3 Create Conference Page
Step 4
Enter an ID number for this conference in the Unique Number field.
Note:
Step 5
You cannot use an existing meeting number.
(Optional) Enter a PIN for accessing the conference in the Conference PIN field.
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Step 6
(Optional) Enter a PIN for moderating the conference in the Moderator PIN field.
Note:
Step 7
Step 8
Step 9
You can also configure a default moderator PIN for a service profile in the Administrator
interface.
(Optional) Enter a description of the meeting in the Conference Description field.
(Optional) Select Advanced to configure additional settings for the conference such as duration,
time-out and dialing policy settings.
Select Create to launch your conference.
Muting and Unmuting Individual Participants
Moderators can mute or unmute an individual participant in a conference.
Procedure
Step 1
Step 2
Step 3
Access the Conference Control interface.
In the Participants List section, select a participant.
Select the microphone icon
in the Participant List row.
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Muting and Unmuting All Participants
Users with moderator level access can mute or unmute all participants in the conference.
Procedure
Step 1
Access the Conference Control interface by selecting the Manage Conferences
button
.
Step 2
In the Participants List section, select Mute All.
Figure 4-4 Mute All Button in the Participant List Section
Submenu opens.
Figure 4-5 Mute All submenu
Step 3
Select the desired option.
Changing Participant Views
Moderators can define the video layout for meeting participants: how many participants they see,
how large the participants’ video frames are and so on. These views are preconfigured on the
SCOPIA Elite MCU and can be assigned both to a conference, becoming a conference view, and to
an individual participant, becoming a participant’s view. If multiple views are enabled for a
conference, you can assign different views to participants in the same conference.
By default the conference view is assigned to all participants in a conference.
In the Conference Control interface the participant’s and conference views are marked with
different icons.
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Figure 4-6 Change Participant’s View button in the Participant List Tab
Procedure
Step 1
Step 2
Access the Conference Control interface.
To change the view for an individual participant, perform these steps:
a. Select the Change Participant’s View button for this participant in the Participant List Tab.
Figure 4-7 Change Participant’s View button in the Participant List Tab
b. From the submenu, select the necessary option.
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Figure 4-8 Participant View Submenu
Note:
Step 3
You can display up to 28 participants in a single layout. Layouts that display up to
16 participants are supported by all resolutions, while layouts that display 21 or 28
participants are supported only by resolutions of 480p or higher.
To change the view for several participants or all participants, perform these steps:
a. If you want to change the view for several participants, select these participants in the
Participant List by holding down the CTRL key and clicking participants’ names.
b. In the Participant List Tab, select the Change View button.
Figure 4-9 Change View button in the Participant List Tab
c. In the Change view dialog box, select All or Selected participants.
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Figure 4-10 Change view dialog box
d. From the Change to view list, select the desired view.
e. Select OK.
Blocking Conference Admission
Users with moderator-level access can block the admission of additional participants in a
conference in the Conference Control interface. As a result, no further participants can join the
conference.
Procedure
Step 1
Access the Conference Control interface by selecting the Manage Conferences
button
.
Step 2
On the toolbar, select Conference Admission.
To re-admit participants, select Conference Admission again.
Viewing Participant Call Information
You can view participant call statistical information.
Procedure
Step 1
Step 2
Step 3
Access the Conference Control interface.
Select the required participant in the Participant List tab.
Select the information icon in the Participants List section for the selected participant.
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The Call Information dialog box for the specified participant appears.
Table 4-1 lists the statistics displayed.
Table 4-1
Participant Information Statistics
Group
Field
Description
Endpoint Information
Type
Participant endpoint type.
IP address
Participant endpoint IP
address.
Description
Participant description
(displays the endpoint vendor
identifier, if available).
Connect time
Time at which the participant
connected to the conference.
Audio Codec
Audio codecs sent to and
received by the participant.
Audio rate
Total audio bandwidth sent
and received by the
participant.
Audio Packets loss count
Total lost audio packets sent
to and received by the
participant.
Audio Jitter (curr/min/max)
Accumulated audio packets
sent to and received from the
participant. Includes the
current value and average
values for the minimum and
maximum number of packets
sent to and received from the
participant.
Basic Call Information
Audio
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Group
Field
Description
Video
Video codec
Video codecs sent to and
received by the participant.
Video resolution
Picture size of video sent and
received by the participant.
Video frame rate
Frame rate of video sent to
and received by the
participant.
Video rate
Total video bandwidth sent
and received by the
participant.
Video packets loss count
Total lost video packets sent to
and received by the
participant.
Video jitter (curr/min/max)
Accumulated video packets
sent to and received from the
participant. Includes the
current value and average
values for the minimum and
maximum number of packets
sent to and received from the
participant.
2nd video codec
The second video codec sent to
and received by the
participant (if used).
Data protocol
Indicates whether the protocol
used if the participant is
participating in data sharing.
Audio out of order packets
count
Total audio packets sent to
and received from the
participant out of sequence.
Audio packets count
Total audio packets sent and
received by the participant.
Audio bytes count
Total audio bytes sent and
received by the participant.
Audio IP address
IP address and port to which
audio is sent to the
participant.
Data
Advanced Call Information
Audio
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Group
Field
Description
Video
Video out of order packets
count
Total video packets sent to and
received from the participant
out of sequence.
Video fast update requests
count
Total Video Fast Update (VFU)
requests sent and received by
the participant.
Video packets count
Total video packets sent and
received by the participant.
Video bytes count
Total video packets sent and
received by the participant.
Video IP address
IP address and port to which
video is sent to the
participant.
Qualivision state
Encryption level used.
Data IP address
(Local/Remote)
IP address of the participant
data sharing terminal.
FECC
Indicates whether Far End
Camera Control is in use.
Data
Defining Conference Views
The following sections describe how to define the conference view using the Conference Control
interface:
• Changing the Conference View .............................................................. page 54
• Displaying Participant Names in Frames.................................................... page 55
• Enabling the Self-see Feature................................................................ page 57
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Changing the Conference View
In the Conference View section, users with moderator-level access can change the main layout
for the current conference.
Procedure
Step 1
Access the Conference Control interface by selecting the Manage Conferences
button
.
Step 2
In the Conference View section of the Participant List tab, select Change.
Figure 4-11 Conference View Section
The layout menu appears, displaying a list of available layouts for the current conference.
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Figure 4-12 Layout Menu Displayed in the Conference View Section
Step 3
Select the layout of your choice.
Note:
You can display up to 28 participants in a single layout. Layouts that display up to 16
participants are supported by all resolutions, while layouts that display 21 or 28
participants are supported only by resolutions of 480p or higher.
The conference adjusts to the new selection.
Displaying Participant Names in Frames
In the Conference View section, users with moderator-level access can optionally display the
name of endpoints or participants in specific positions of the video layout frame.
Procedure
Step 1
Step 2
Access the Conference View section of the Participant List tab.
Select Display names button in the Conference View section.
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The names are displayed at the bottom of the participants’ frames in a conference (Figure 4-13
on page 56).
Figure 4-13 Names Displayed in Conference (Example)
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Enabling the Self-see Feature
The self-see feature allows participants see their own video in a separate frame displayed as part
of the conference video. By default, this feature is disabled.
Procedure
Step 1
Step 2
Access the Conference View section of the Participant List tab.
Select the Self-see mode button.
All participants using the conference view can see themselves in the conference video.
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Terminating Conferences
You can terminate a conference at any time. This action disconnects all participants from the
conference.
Procedure
Step 1
Step 2
Access the Conference Control interface.
Select Terminate Conference.
Figure 4-14 Terminate Conference Button on the Toolbar
Step 3
Click OK in the confirmation message.
The conference is closed.
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5
Troubleshooting the SCOPIA Elite MCU
These tips list useful hardware and software troubleshooting solutions. If the MCU still
malfunctions, call RADVISION support for help.
• Quick Troubleshooting Using the Front Panel LEDs of the SCOPIA Elite MCU ........
• Resolving MCU Failure to Register with the Gatekeeper ................................
• Resolving MCU Conference Initiation Failure ..............................................
• Resolving Conference Access Failure .......................................................
• Resolving Quality Issues in Cascaded Conferences .......................................
• Resolving Endpoint Disconnection Issues...................................................
• Resolving Unexpected Conference Termination ..........................................
• Resolving Presentation Issues ................................................................
• Resolving Unexpected SIP Call Disconnection .............................................
• Recovering the Password .....................................................................
• Resolving a Poor Video Quality Issue........................................................
• Resolving a Poor Audio Quality Issue........................................................
• Resolving a Video Display Issue ..............................................................
page 59
page 60
page 60
page 62
page 62
page 63
page 63
page 64
page 65
page 66
page 67
page 70
page 71
Quick Troubleshooting Using the Front Panel LEDs of the SCOPIA Elite MCU
Problem
Solution
The STATUS LED on the front panel of the SCOPIA Elite MCU lights red.
The MCU contains an automatic reset mechanism to deal with most issues. Reset takes place
automatically after a short while. If the STATUS LED continues to light red, manually reset the
system by pressing the RESET button on the front panel.
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Resolving MCU Failure to Register with the Gatekeeper
Problem
The SCOPIA Elite MCU fails to register with the gatekeeper.
Possible Causes
• The gatekeeper address is set incorrectly.
• There is a TCP/IP setup issue.
• There is a LAN or cable issue.
• The ECS is in the Predefined mode.
Solution
If the gatekeeper IP address is incorrect, verify the gatekeeper IP address and reconfigure the
gatekeeper IP address on the MCU.
Solution
If the problem is caused by a TCP/IP setup issue, perform these steps:
• Verify that the MCU is assigned a unique IP address.
• Verify that the subnet mask and default gateway subnet mask are set correctly.
• Attempt to the ping the MCU from the gatekeeper to verify whether the MCU is reachable.
• Ensure the IP address assigned to the MCU is unique and not duplicated anywhere on the
network.
Solution
If the problem is caused by a LAN or cable issue, perform these steps:
• Verify the switch port settings.
• Verify that the Ethernet cable is straight through.
• Try another Ethernet cable.
• Verify if the Link and Activity LEDs on the switch port are lit.
Solution
If the ECS is in the Predefined mode, verify that the MCU is predefined on the ECS.
Resolving MCU Conference Initiation Failure
Problem
Users cannot create new conferences.
Possible Causes
• In ad hoc conferences, the ECS is set to reject all calls.
• The MCU is set to work with an external authorization server, but no authorization server is
configured.
• The MCU is set to work with an external authorization server, but the authorization server is
not configured properly to work with the MCU.
• There are endpoint-related interoperability issues
• There are not enough MCU resources available for the desired conference.
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Solution
If the problem is caused by the ECS rejecting all calls, verify that the Accept calls option is
checked in ECS > Settings > Calls.
Solution
If the MCU is set to work with an authorization server and no authorization server is configured,
perform these steps: verify that the External conference authorization policy option is set to None
in Maintenance > Advanced parameters > External conference policy authorization.
1. Access the MCU Administrator interface.
2. Select the Maintenance options button
, and then select Advanced parameters.
The Advanced parameters window is displayed.
3. Locate the Allows/Disallows external authorization servers to connect parameter.
4. Select the Review button .
This parameter section is displayed.
Solution
If the MCU is set to work with an authorization server, but the authorization server is not
configured properly, verify that the MCU IP address is correctly configured in the authorization
server.
Solution
If there are endpoint-related interoperability issues, perform this procedure:
Procedure
Step 1
Verify the MCU and the endpoint are registered properly:
•
For SIP endpoints, verify that both the MCU and the SIP endpoint are properly registered
with the SIP proxy.
•
For H.323 endpoints, verify that both the MCU and the H.323 endpoint are properly
registered with the ECS.
•
For 3G endpoints, verify that both the MCU and the 3G endpoint are properly registered with
the SIP proxy and/or ECS.
Step 2
If the registration is correct, collect logs and wireshark traces and send them to RADVISION
Customer Support.
Solution
If the initiating LAN endpoint is not registered with the ECS, verify that the initiating endpoint
appears in the ECS Endpoints table correctly.
Solution
If the MCU service is not defined in the ECS Services table, perform these steps:
1. Verify that the service is defined in the MCU.
2. Verify that the MCU service prefix appears in the ECS Services table. If it does not, add it
manually.
3. Verify that the service prefix is not a subset of another service prefix.
Solution
There are not enough MCU resources available, verify that current calls are not utilizing all
resources by checking the available MCU capacity and then trying to disconnect other calls in
order to find the problem.
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Resolving Conference Access Failure
Problem
An endpoint cannot be invited to a conference or dial into the conference.
Possible Causes
• The ECS is set to reject all calls.
• The endpoint is not registered with the ECS.
• The MCU is configured to work with an authorization server, but the endpoint is not
authorized and therefore the authorization server rejects the call.
• The endpoint is currently in a call.
• There are not enough MCU resources available for the desired conference.
Solution
If the ECS is set to reject all calls, verify that the Accept calls option is checked in ECS > Settings
> Calls.
Solution
If the endpoint is not registered with the ECS, verify that the invited/dialing endpoint appears in
the ECS table of registered endpoints. Also verify that the endpoint is online.
Solution
If the MCU is configured to work with an authorization server, verify that the endpoint is
authorized in the authorization server.
Solution
Solution
If the endpoint is currently in a call, confirm that the endpoint is not busy/in a call.
If there not enough MCU resources, remove one of the current participants to verify that the
endpoint can join successfully. Then verify whether cascading is enabled and if the meeting is
scheduled for cascading.
Resolving Quality Issues in Cascaded Conferences
Problem
Possible Causes
Solution
A cascaded conference suffers long delays or bad lip synchronization.
The topology used for the conference is not suitable; for example, a chain topology is used
unnecessarily.
One single central MCU should invite all other cascaded MCUs. We recommend that you do not
have more than one level of cascaded MCUs. Use a star topology, where the central MCU is in the
center of the star, and other cascaded MCU modules are on the arms of the star.
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Resolving Endpoint Disconnection Issues
Problem
Possible Causes
Solution
Endpoints unexpectedly drop out of the MCU conference.
The network connection is unreliable.
Check network connection quality (round trip time should be less than 300 msec).
Resolving Unexpected Conference Termination
Problem
A conference on the MCU unexpectedly terminates.
Possible Causes
• The MCU unexpectedly drops out of the ECS endpoints database.
• The Ad hoc conferences terminate when option at Configuration > Conferences is set to
Conference creator leaves and the conference creator has left the conference.
Solution
If the MCU drops out of the ECS endpoints database, uncheck the Check that endpoint is online
every n seconds option in ECS > Settings > Advanced. Uncheck the Check that call is alive
every n seconds option in ECS > Settings > Calls. Uncheck the TTL option in ECS > Settings >
Advanced.
Solution
If a conference is terminated when the conference creator has left the conference, perform this
procedure:
Procedure
Step 1
Step 2
Step 3
Step 4
Access the MCU Administrator interface.
Select the Configuration tab
Select the Conferences tab
.
.
In the Conference Control section, select More.
Additional conference control parameters are displayed.
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Figure 5-1 The Conference Control Section of the Conferences Tab
Step 5
Step 6
Enable the Last participant leaves option.
Select Apply.
Resolving Presentation Issues
Problem
A conference participant cannot start or receive a presentation.
Possible Causes
• H.239 functionality is not enabled on the endpoint.
• Presentation is not configured in the MCU service used in the conference.
• MCU presentation definitions in the service are not supported by the endpoint (frame rate,
frame size, codec).
Solution
If the H.239 functionality is not enabled on the participant’s endpoint, verify that H.239 is
enabled on the endpoint. Make a point-to-point call to another endpoint and verify that the
participant can start a presentation.
Solution
If presentation is not configured in the MCU, perform this procedure:
Procedure
Step 1
Step 2
Step 3
Step 4
Access the MCU Administrator interface.
Select the Configuration tab
Select the Conferences tab
.
.
In the Services List section, select the service.
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Step 5
Select More.
Additional settings for this service are displayed.
Figure 5-2 Additional Service Settings Window
Step 6
Solution
Select Enable presentation view.
If the problem is caused by inconsistency of presentation definitions, configure the endpoint to
that it supports the frame size, frame rate and video codec as defined in the service.
Resolving Unexpected SIP Call Disconnection
Problem
Possible Causes
Solution
A SIP call unexpectedly disconnects after 30 seconds.
DNS is not fully configured on the MCU and user agents.
Make sure that DNS is configured on user agent and MCU.
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Recovering the Password
Problem
Solution
You forgot your MCU password.
Reassign a username and password directly on the MCU by connecting a computer to the device’s
serial port.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Make sure you have these items:
•
IP address of the default router the MCU uses to communicate over the network
•
PC with available serial port and terminal emulator software installed
•
Serial cable
Connect the power cable.
Start the terminal emulation application on the PC.
Set the communication settings in the terminal emulation application on the PC as follows:
•
Baud rate: 9600
•
Data bits: 8
•
Parity: None
•
Stop bits: 1
•
Flow control: None
Turn on the power to the MCU.
A log of the auto-boot events scrolls across the computer monitor.
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Step 6
When the message “Press any key to start configuration” appears on the screen, press any key
within 10 seconds.
The network configuration Main menu appears:
Main menu
N: Configure network port values
P: Change the configuration software password
S: Configure network security mode
T: Configure TFTP servers list
A: Advanced configuration menu
Q: Quit
Caution
Step 7
Step 8
Step 9
If you do not press a key before the countdown ends, the device continues its initialization and you
will need to reboot the device to return to the network configuration Main menu.
Enter P at the prompt to configure default network port values and press Enter.
Enter the name that you want to use as the global user name at the Enter User name prompt and
press Enter.
Enter Q to save your changes and allow the device to complete the boot process.
Resolving a Poor Video Quality Issue
Problem
Solution
The quality of the video in a conference is poor.
Perform the procedure described in this section.
During this procedure a ping test is used to monitor connection general performance, although
the ping test uses ICMP packets and not RTP packets used in video/audio protocols.
As part of this troubleshooting procedure, you check the general performance of the connection
between the MCU and the endpoint.
Procedure
Step 1
Step 2
Step 3
Connect a PC to the network segment to which the EP belongs.
Open a command line window.
Enter this command:
ping -1 1500 -t <remote IP address of the MCU>
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Step 4
Monitor the router response for at least 20 minutes.
Figure 5-3 Example of a Router Response in a Ping Test
Step 5
(Optional) You may display statistics by pressing CTRL + Space.
Figure 5-4 Example of Router Statistics as Displayed in the Ping Test
Press CTRL +C to hide statistics.
Step 6
Use the router response to perform the following:
a. Verify that there is no packet loss.
The packet loss that is higher than 1-2% causes poor video quality.
b. Verify that the steady jitter (the difference between the minimum and maximum round trip
times) is not higher than 30-50 msec.
c. Verify that the minimal delay (round trip time) for QoS-tagged packets in not higher than
300-400 msec.
Step 7
Step 8
Close the command line window.
Step 9
Verify that there is enough bandwidth for daily activity traffic on WAN IP links apart from
bandwidth dedicated to videoconferencing.
Step 10
Use a network sniffing application to perform the following:
Verify that enough bandwidth is dedicated to videoconferencing traffic and this bandwidth is
available at all times.
•
Verify that the one-way delay is not higher than 100-150 msec.
•
Verify that the delay is the same for both directions.
Step 11
Verify that the Auto Negotiation preferred setting is selected for all routers and switches working
in 100 Mbit/Full Duplex mode.
Step 12
Verify that the MCU LAN ports are synchronized with the switch:
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Step 13
In deployments using a SCOPIA Gateway, verify that the SCOPIA Gateway LAN ports are
synchronized with the switch:
a. Connect a PC to the SCOPIA Gateway.
b. Open a command line window.
c. Enter the sysLanStatusGet command to check the port status.
d. Enter the motFccErrorShow command to check that there are no CRC errors.
Step 14
Step 15
Verify that 10 Mbit/Half Duplex hubs are not used for videoconferencing traffic.
Verify that synchronization of the LAN endpoints with the LAN switches is set to 100 Mbit/Full
Duplex.
a. Access the MCU Administrator interface.
b. Select the Configuration tab
.
The Setup tab is displayed.
c. In the Network section, verify that the Port settings is set to either the Auto (Up to 1
Gbps/Full Duplex) or 100 Mbps/Full Duplex option.
Figure 5-5 Network Section of the Setup Tab
Step 16
Verify that the MCU Quality of Service (QoS) settings are correct:
a. In the Setup Tab of the MCU Administrator interface, scroll down to the QoS section.
b. Select More.
The QoS section is displayed.
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Figure 5-6 QoS Section of the Setup Tab
c. Select Custom.
d. Enter 34 in all fields.
e. Select Apply.
Step 17
Step 18
Verify that the bandwidth on the WAN IP links dedicated to the videoconferencing traffic is
enough.
(Optional) On Cisco routers, verify that assured forwarding policy is set to 41.
Resolving a Poor Audio Quality Issue
Problem
Possible Causes
Solution
The quality of a participant’s audio received in a conference is poor.
Interoperability issues: an incorrect video format used by an endpoint or incorrect logical channel
negotiation
Perform the procedure in this section:
Procedure
Step 1
Make a point-to-point call without RADVISION products to verify that there are no issues related
to endpoints used in a conference. In case there are problems related to endpoints, use the
endpoint documentation to troubleshoot them.
Step 2
If the problem is not endpoint-related verify that perform verification depending on the kind of
endpoint used in the conference:
Step 3
•
For a SIP endpoint, verify that both the MCU and the endpoint are properly registered with
the SIP proxy.
•
For an H.323 endpoint, verify that both the MCU and the endpoint are properly registered
with the ECS.
•
For a 3G endpoint, verify that both the MCU and the endpoint are properly registered with
SIP proxy and/or the ECS.
If registration is correct, collect logs and wireshark traces to RADVISION Customer Support.
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Troubleshooting the SCOPIA Elite MCU | 70
Resolving a Video Display Issue
Problem
The video for a conference participant is not displayed in a conference view.
Possible Causes
• Interoperability issues: an incorrect video format used by an endpoint or incorrect logical
channel negotiation
• Issues related to a camera or cables
• The media ports are blocked on the firewall
Solution
If the problem is caused by interoperability issues, perform the procedure in this section:
Procedure
Step 1
Make a point-to-point call without RADVISION products to verify that there are no issues related
to endpoints used in a conference. In case there are problems related to endpoints, use the
endpoint documentation to troubleshoot them.
Step 2
If the problem is not endpoint-related verify that perform verification depending on the kind of
endpoint used in the conference:
•
For a SIP endpoint, verify that both the MCU and the endpoint are properly registered with
the SIP proxy.
•
For an H.323 endpoint, verify that both the MCU and the endpoint are properly registered
with the ECS.
•
For a 3G endpoint, verify that both the MCU and the endpoint are properly registered with
SIP proxy and/or the ECS.
Step 3
Solution
If registration is correct, collect logs and wireshark traces to RADVISION Customer Support.
Solution
If the problem is caused by incorrect firewall configuration, open the necessary media ports on
the firewall. Refer to the Port Security Reference Guide for information about ports.
If the problem is caused by the camera-related or cable-related issues, verify that the camera is
connected properly.
RADVISION | Administrator Guide for SCOPIA Elite 5100 Series MCU Version 7.7
Troubleshooting the SCOPIA Elite MCU | 71
www.radvision.com
About RADVISION
RADVISION (NASDAQ: RVSN) is the industry’s leading provider of market-proven products and technologies for
unified visual communications over IP, 3G and IMS networks. With its complete set of standards-based video
communications solutions and developer toolkits for voice, video, data and wireless communications, RADVISION is
driving the unified communications evolution by combining the power of video, voice, data and wireless – for high
definition video conferencing systems, innovative converged mobile services, and highly scalable video-enabled
desktop platforms on IP, 3G and emerging next generation IMS networks. To gain additional insights into our
products, technology and opinions, visit blog.radvision.com. For more information about RADVISION, visit
www.radvision.com
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