Yahoo! Messenger for BlackBerry Smartphones - 3.0

Yahoo! Messenger for
BlackBerry Smartphones
User Guide
Version: 3.0
SWDT396851-1764696-0117040721-001
Contents
Basics..................................................................................................................................................................................................................
About Yahoo! Messenger for BlackBerry smartphones.....................................................................................................................................
Sign in to Yahoo! Messenger for BlackBerry smartphones................................................................................................................................
Change your nickname or display picture..........................................................................................................................................................
About sound profiles..........................................................................................................................................................................................
Error messages: Signing in..................................................................................................................................................................................
Find more troubleshooting information............................................................................................................................................................
3
3
3
3
4
4
5
Availability..........................................................................................................................................................................................................
Change your status.............................................................................................................................................................................................
Show when you are on a call..............................................................................................................................................................................
Appear offline to a contact.................................................................................................................................................................................
Receive notification when a contact is online....................................................................................................................................................
6
6
6
6
7
Contacts..............................................................................................................................................................................................................
Add a contact.....................................................................................................................................................................................................
View a contact's information.............................................................................................................................................................................
Link a contact with a contact in the Contacts application..................................................................................................................................
Rename a contact...............................................................................................................................................................................................
Delete a contact.................................................................................................................................................................................................
Ignore a user.......................................................................................................................................................................................................
View ignored users.............................................................................................................................................................................................
Organize offline contacts....................................................................................................................................................................................
A contact no longer appears in my contact list..................................................................................................................................................
8
8
8
8
9
9
9
9
10
10
Contact groups...................................................................................................................................................................................................
Add a contact group...........................................................................................................................................................................................
Move a contact to a different contact group.....................................................................................................................................................
Rename a contact group....................................................................................................................................................................................
Delete a contact group.......................................................................................................................................................................................
11
11
11
11
11
Conversations.....................................................................................................................................................................................................
Send a message to a user that is not in your contact list...................................................................................................................................
Add an emoticon................................................................................................................................................................................................
Send a file to a contact.......................................................................................................................................................................................
Start a conference..............................................................................................................................................................................................
Switch conversations..........................................................................................................................................................................................
Email, copy, or clear a conversation...................................................................................................................................................................
End a conversation.............................................................................................................................................................................................
Stop receiving messages from users that are not in your contact list................................................................................................................
12
12
12
12
13
13
13
14
14
Prevent conversations from appearing in the messages application.................................................................................................................
I am not receiving notification for incoming messages......................................................................................................................................
14
14
Conversation history..........................................................................................................................................................................................
Turn on conversation history.............................................................................................................................................................................
View the conversation history for a contact......................................................................................................................................................
Delete a conversation history.............................................................................................................................................................................
15
15
15
15
Provide feedback................................................................................................................................................................................................
16
Legal notice........................................................................................................................................................................................................
17
User Guide
Basics
Basics
About Yahoo! Messenger for BlackBerry smartphones
You can use Yahoo! Messenger for BlackBerry smartphones to chat with other Yahoo! Messenger users from your smartphone.
To use Yahoo! Messenger for BlackBerry smartphones, you must have a Yahoo! ID. To get a Yahoo! ID, visit edit.yahoo.com/
config/eval_register. For more information about Yahoo! Messenger, visit messenger.yahoo.com.
Sign in to Yahoo! Messenger for BlackBerry smartphones
1. On the Home screen or in the application list, click Yahoo! Messenger.
2. Type your Yahoo! ID and password.
3. Click Sign In.
To sign out, press the Menu key > Sign Out.
Change your nickname or display picture
1. On the contact list screen, press the Menu key > My Details.
• To change your nickname, type a name.
• To change your display picture, press the Menu key > Change Display Image. Click a picture. If necessary, center the
picture in the box. Press the Menu key > Crop and Save.
2. Press the Menu key > Save.
3
User Guide
Basics
About sound profiles
You can set notification options, such as vibrate or tone, for Yahoo! Messenger for BlackBerry smartphones in the sounds
application. The Yahoo! Messenger Alert item specifies how you are notified when a contact that you have set an availability
notification for becomes available. The Yahoo! Messenger New Message item specifies how you are notified of incoming
Yahoo! Messenger messages.
Depending on the sound profile that is set in the sounds application on your smartphone, you might not hear the audible
notification that you have set for Yahoo! Messenger for BlackBerry smartphones. For more information about sounds, click the
Help icon on the Home screen of your BlackBerry smartphone.
Error messages: Signing in
Data services unavailable
This message appears when your BlackBerry smartphone is not connected to the wireless network, or you are in an area of
reduced wireless coverage where some features are not available.
Verify that your smartphone date and time are correct. Also, verify that the wireless network indicator appears in upper
case for full wireless coverage (for example, EDGE).
Service not enabled
This message appears when you do not have the required service books on your smartphone to use this application.
Contact your wireless service provider to verify that the application is supported and have any missing service books sent
to your smartphone.
Service is busy. Please try again
This message appears when a connection between your smartphone and the third-party instant messaging service cannot
be established, possibly because the third-party instant messaging service is not available.
Wait a few minutes before trying to sign in again.
4
User Guide
Basics
Find more troubleshooting information
To troubleshoot an issue and read knowledge base articles, visit the BlackBerry Technical Solution Center at
www.blackberry.com/btsc.
5
User Guide
Availability
Change your status
1.
2.
3.
4.
On the contact list screen, press the Menu key > My Details.
Change the Status field.
Type a status message.
Press the Menu key > Save.
Show when you are on a call
Depending on your wireless network, this feature might not be supported.
1. On the contact list screen, press the Menu key > My Details.
2. Select the Show When I'm On The Phone check box.
3. Press the Menu key > Save.
To stop showing when you are on a call, clear the Show When I'm On The Phone check box.
Appear offline to a contact
1. Press the Menu key > Appear Offline to.
2. Click Yes.
To appear online to the contact again, click Appear Online to.
6
Availability
User Guide
Availability
Receive notification when a contact is online
You can receive a message when the contact is online. Depending on the sound profile that is set on your smartphone, you
might also receive an audible notification.
1. On the contact list screen, in a contact group, highlight an offline contact.
2. Press the Menu key > Set Alert > OK.
7
User Guide
Contacts
Contacts
Add a contact
When you add a contact, that contact must accept or decline your invitation.
1. On the contact list screen, press the Menu key > Add a Contact.
2. To specify a contact group, change the Group field.
3. Type a user name.
4. Click OK.
5. To link the contact with a contact in the contacts application, click OK.
View a contact's information
1. On the contact list screen, highlight a contact.
2. Press the Menu key > Contact Details.
Link a contact with a contact in the Contacts application
When you link a contact with a contact in the Contacts application, you might be able to perform additional tasks. For example,
during a conversation, you might be able to call or send an email message to the contact quickly from the menu.
1. On the contact list screen, in a contact group, highlight a contact.
2. Press the Menu key > Link to BlackBerry Contact.
3. Click OK.
8
User Guide
Contacts
4. Click a contact or New Contact.
Rename a contact
1.
2.
3.
4.
On the contact list screen, highlight a contact.
Press the Menu key > Contact Details.
Type a name.
Press the Menu key > Save.
Delete a contact
1. On the contact list screen, in a contact group, highlight a contact.
2. Press the Menu key > Delete Contact > Delete.
Ignore a user
You must delete a user from your contact list before you can ignore the user.
When you ignore a user, the user cannot add you. If you ignore a user who has already added you, you appear as offline in that
user's contact list.
1. On the contact list screen, press the Menu key > Ignore a User.
2. Type the user name or the email address of the user that you want to ignore.
3. Click OK.
To unignore a user, highlight an ignored user. Press the Menu key > Un-ignore.
View ignored users
1. On the contact list screen, press the Menu key > Options.
2. Change the Show Ignored Contacts field to Yes.
9
User Guide
3. Press the Menu key > Save.
Organize offline contacts
1. On the contact list screen, press the Menu key > Options.
• To group offline contacts, change the Show Offline Contacts field to Group.
• To hide offline contacts, change the Show Offline Contacts field to No.
• To view offline contacts, change the Show Offline Contacts field to Yes.
2. Press the Menu key > Save.
A contact no longer appears in my contact list
Try performing the following actions:
•
•
10
If you have changed options to hide offline contacts, organize offline contacts so that you can view offline contacts.
If you have collapsed the group that the contact is in, expand the group. On the contact list screen, click the group.
Contacts
User Guide
Contact groups
Contact groups
Add a contact group
1. On the contact list screen, press the Menu key > Create New Group.
2. Type a name for the contact group.
3. Click OK.
Move a contact to a different contact group
1. On the contact list screen, in a contact group, highlight a contact.
2. Press the Menu key > Move.
3. Click a contact group.
Rename a contact group
1.
2.
3.
4.
On the contact list screen, highlight a contact group.
Press the Menu key > Rename Group.
Type a new name.
Click OK.
Delete a contact group
You must move all contacts out of a contact group before you can delete that contact group.
1. On the contact list screen, highlight a contact group.
2. Press the Menu key > Delete Group > Delete.
11
User Guide
Conversations
Conversations
Send a message to a user that is not in your contact list
1.
2.
3.
4.
5.
On the contact list screen, press the Menu key > Send Message To.
Type a user name.
Click OK.
Type a message.
Press the Enter key.
Add an emoticon
1. When you are composing a message, press the Menu key > Add Smiley.
2. Click an emoticon.
Send a file to a contact
If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server, you might be able
to send files that are stored on your organization's network. For more information about accessing a file from your
organization's network, click the Help icon on the Home screen of your BlackBerry smartphone.
1. On the contact list screen, highlight an online contact.
2. Press the Menu key > Send File.
• To send a picture, click Picture. Click a picture.
• To send a document, click File. Click a file.
• To send a voice note, click Voice Note. Record your message. Click Send.
• To send a contact attachment, click Contact.
• To send multiple files, click Multiple. Click a file. Click Add another file. Click another file. Click Send.
12
User Guide
Conversations
Start a conference
1. Press the Menu key > Invite to Conference.
2. Click a contact.
To add more contacts to the conference, repeat steps 1 and 2.
Switch conversations
1. During a conversation, press the Menu key > Switch Conversation.
2. Click a contact.
Email, copy, or clear a conversation
Depending on your wireless service plan, you might not be able to email a conversation.
1. During a conversation, press the Menu key.
2. Click one of the following:
• Email Conversation
• Copy Conversation
• Clear Conversation
13
User Guide
Conversations
End a conversation
During a conversation, press the Menu key > End Conversation.
Stop receiving messages from users that are not in your contact
list
1. On the contact list screen, press the Menu key > Options.
2. Change the Ignore Messages From Users Not in Contact List field to Yes.
3. Press the Menu key > Save.
Prevent conversations from appearing in the messages
application
1. On the contact list screen, press the Menu key > Options.
2. Change the Show Conversations in Messages Application field to No.
3. Press the Menu key > Save.
To view conversations in the messages application again, change the Show Conversations in Messages Application field to Yes.
I am not receiving notification for incoming messages
In the sounds application, try performing the following actions:
•
•
•
14
Verify that the All Alerts Off sound profile is not selected.
Verify that the Volume fields for the Yahoo! Messenger New Message item are not set to Silent.
Change the notification options for the Yahoo! Messenger New Message item.
User Guide
Conversation history
Conversation history
Turn on conversation history
1. On the contact list screen, press the Menu key > Options.
2. Change the Save Message History field to Device or Media Card.
3. Press the Menu key > Save.
View the conversation history for a contact
You can only perform this task if you have previously turned on conversation history.
1. On the contact list screen, highlight a contact.
2. Press the Menu key > View History.
3. Click a conversation history.
Delete a conversation history
You can only perform this task if you have previously turned on conversation history.
1. On the contact list screen, highlight a contact.
2. Press the Menu key > View History.
3. Press the Menu key.
• To delete the conversation history for an individual contact, click Delete Contact's History.
• To delete the conversation history for all contacts, click Delete Complete History.
15
User Guide
Provide feedback
To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.
16
Provide feedback
User Guide
Legal notice
Legal notice
©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,
names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries
around the world.
Yahoo! is a trademark of Yahoo! Inc. All other brands, product names, company names, trademarks, and service marks are the
properties of their respective owners.
This documentation including all documentation incorporated by reference herein such as documentation provided or made
available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition,
endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this
documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation
may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information
that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates,
enhancements, or other additions to this documentation to you in a timely manner or at all.
This documentation might contain references to third-party sources of information, hardware or software, products or services
including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third
Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including,
without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency,
links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services
in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any
way.
EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS,
ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF
DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR
USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY
SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY
EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW
THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY
IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS
SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE
DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR
ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY
SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT
LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL,
PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED
SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR
LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN
CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR
17
User Guide
Legal notice
ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR
SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR
UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION,
DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE
OR STRICT LIABILITY.
THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF
ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT
LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF
THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED
COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM
DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND
INDEPENDENT CONTRACTORS.
IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT,
DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM
OR RELATED TO THE DOCUMENTATION.
Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your
airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet
browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability,
roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products
and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or
violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and
if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use
Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that
are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express
or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no
liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you
agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent
expressly covered by a license or other agreement with RIM.
Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry®
Desktop Software, and/or BlackBerry® Device Software.
The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable
thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR
WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Research In Motion UK Limited
Centrum House
36 Station Road
18
User Guide
Legal notice
Egham, Surrey TW20 9LF
United Kingdom
Published in Canada
19