sharp trouble & error codes ar-m162, ar-m165, ar-m207

!"#$%&'()*+,'-+./01121ࡍ࡯ࠫ11㧞㧜㧜㧠ᐕ㧝㧝᦬㧝㧞ᣣ‫ޓ‬㊄ᦐᣣ‫ޓ‬ඦᓟ㧞ᤨ㧝㧡ಽ
SHARP TROUBLE & ERROR CODES
AR-M162, AR-M165, AR-M207
2. Details of trouble codes
[8] TROUBLE CODE LIST
Main Sub
code code
1. Trouble code list
Main
code
Sub
code
E1
00
IMC PWB communication trouble
10
IMC PWB trouble
E7
E1
Content
11
IMC ASIC error
13
IMC PWB flash ROM error
16
IMC PWB DIMM memory read/write check error
00
Details of trouble
Content
IMC PWB communication trouble.
Detail
An abnormality occurs in communication
between the MCU PWB and the IMC PWB.
Cause
IMC PWB-MCU PWB harness abnormality.
MCU PWB connector disconnection.
IMC PWB ROM defect/data abnormality.
Check
and
remedy
Check connection of the connector and the
harness between the IMC PWB and the MCU
PWB.
Check the ROM of the IMC PWB.
81
Interface error in communication with IMC PWB (Parity)
82
Interface error in communication with IMC PWB
(Overrun)
Content
IMC PWB trouble.
84
Interface error in communication with IMC PWB
(Framing)
Detail
An abnormality occurs in the IMC PWB.
Cause
USB chip error/CODEC error on the IMC PWB.
01
Duplex model memory error
Check
and
remedy
Replace the IMC PWB with a new one.
Content
IMC ASIC error.
An abnormality occurs in the IMC PWB.
02
LSU trouble
10
Shading trouble (Black correction)
11
Shading trouble (White correction)
10
11
12
Shading trouble
Detail
16
Abnormal laser output
Cause
Abnormality in ASIC on the IMC PWB.
F2
04
Improper cartridge (destination error, life cycle error)
Replace the IMC PWB with a new one.
F5
02
Copy lamp lighting abnormality
F6
00
FAX board communication trouble
Check
and
remedy
10
FAX board trouble
Content
IMC PWB flash ROM error.
80
FAX board communication trouble (Protocol)
Detail
An abnormality occurs in the IMC flash ROM.
81
FAX board communication trouble (Parity)
F9
82
FAX board communication trouble (Overrun)
84
FAX board communication trouble (Framing)
88
FAX board communication trouble (Time out)
99
Machine - FAX language error
00
AR-NB3 communication trouble
16
H2
00
Thermistor open
H3
00
Heat roller high temperature detection
H4
00
Heat roller low temperature detection
H5
01
5-time continuous detections of POUT not-reached jam
L1
00
Scanner feed trouble
L3
00
Scanner return trouble
L4
01
Main motor lock detection
11
Shifter motor trouble
L6
10
Polygon motor lock detection
L8
01
No full wave signal
U1
03
FAX board battery error
U2
04
EEPROM read/write error (serial communication error)
11
Counter check sum error (EEPROM)
U9
13
40
CRUM chip communication error
00
Panel board communication trouble
80
Panel board communication trouble (Protocol)
81
Panel board communication trouble (Parity)
82
Panel board communication trouble (Overrun)
84
Panel board communication trouble (Framing)
88
Panel board communication trouble (Time out)
99
Panel language error
81
Cause
IMC PWB abnormality.
Check
and
remedy
Replace the IMC PWB with a new one.
If downloading of the program is abnormally
terminated, it may cause an error.
Download the program again to avoid this.
Content
IMC PWB DIMM memory read/write check
error.
Detail
An installation error occurs in the IMC
expansion compression memory module.
An error occurs during access to the IMC
expansion compression memory.
Cause
Improper installation of the IMC expansion
memory module.
IMC expansion memory module abnormality.
IMC expansion memory contact abnormality.
IMC PWB abnormality.
Check
and
remedy
Check installation of the expansion memory
module.
Replace the expansion memory module.
Replace the IMC PWB with a new one.
Content
Interface error in communication with IMC
PWB (Parity).
Detail
A parity error occurs in communication
between the MCU PWB and the IMC PWB.
Cause
IMC PWB-MCU PWB harness defect.
Improper connection of the MCU PWB
connector.
IMC PWB ROM defect/data abnormality.
Check
and
remedy
Check connection of the connector/harness
between the IMC PWB and the MCU PWB.
Check the ROM of the IMC PWB.
AR-M207 M165 M162 TROUBLE CODE LIST 8-1
!"#$%&'()*+,'-+./01131ࡍ࡯ࠫ11㧞㧜㧜㧠ᐕ㧝㧝᦬㧝㧞ᣣ‫ޓ‬㊄ᦐᣣ‫ޓ‬ඦᓟ㧞ᤨ㧝㧡ಽ
Main Sub
code code
E1
82
84
Details of trouble
Content
Detail
An overrun error occurs in communication
between the MCU PWB and the IMC PWB.
Cause
IMC PWB-MCU PWB harness defect.
Improper connection of the MCU PWB
connector.
IMC PWB ROM defect/data abnormality.
Check
and
remedy
Check connection of the connector/harness
between the IMC PWB and the MCU PWB.
Check the ROM of the IMC PWB.
Content
Interface error in communication with IMC
PWB (Framing).
Detail
A framing error occurs in communication
between the MCU PWB and the IMC PWB.
Cause
IMC PWB-MCU PWB harness defect.
Improper connection of the MCU PWB
connector.
IMC PWB ROM defect/data abnormality.
Check
and
remedy
E7
01
02
Content
Duplex model memory error.
The memory capacity for the duplex model
machine is improper.
Insufficient memory capacity.
Cause
The memory capacity of the MCU PWB is
improper.
Check
and
remedy
Use SIM 26-39 to check that the memory
capacity is 32MB. If it is not 32MB, replace the
MCU PWB with a suitable one.
Content
LSU trouble.
Detail
The BD signal from the LSU cannot be
detected in a certain cycle. (Always OFF or
always ON)
Check
and
remedy
LSU connector or LSU harness defect or
disconnection.
Polygon motor rotation abnormality.
Laser beams are not generated.
MCU PWB abnormality.
Check connection of the LSU connector.
Execute SIM 61-03 to check the LSU
operations.
Check that the polygon motor rotates normally.
Check that the laser emitting diode generates
laser beams.
Replace the LSU unit.
Replace the MCU PWB.
Content
Shading trouble (Black correction).
Detail
The CCD black scan level is abnormal when
the shading.
Cause
Check
and
remedy
E7
11
12
Check connection of the connector/harness
between the IMC PWB and the MCU PWB.
Check the ROM of the IMC PWB.
Detail
Cause
10
Interface error in communication with IMC
PWB (Overrun).
Main Sub
code code
Improper connection of the CCD unit flat cable
CCD unit abnormality.
MCU PWB abnormality.
Check connection of the CCD unit flat cable.
Check the CCD unit.
16
F2
04
Details of trouble
Content
Shading trouble (White correction).
Detail
The CCD white scan level is abnormal when
the shading.
Cause
Improper connection of the CCD unit flat cable
Dirt on the mirror, the lens, and the reference
white plate.
Copy lamp lighting abnormality.
CCD unit abnormality.
MCU PWB abnormality(When occurred in the
SPF scan position).
Improper installation of the mirror unit.
Check
and
remedy
Clean the mirror, lens, and the reference white
plate.
Check the light quantity and lighting status of
the copy lamp (SIM 05-03).
Check the MCU PWB.
Content
Shading trouble.
Detail
White correction is not completed in the
specified number of operations.
Cause
CCD unit flat cable connection failure.
Dirt on mirrors, lenses, and the reference white
plate.
Copy lamp lighting abnormality.
CCD unit abnormality.
MCU PWB abnormality .
Check
and
remedy
Clean mirrors, lenses, and the reference white
plate.
Check the copy lamp light quantity (SIM 05-03)
and lighting.
Check the CCD unit.
Check the MCU PWB.
Content
Abnormal laser output.
Detail
When the laser output is stopped, HSYNC is
detected.
Cause
Laser abnormality.
MCU PWB abnormality.
Check
and
remedy
Check the laser emitting diode operation.
Replace the MCU PWB.
Content
Improper cartridge (destination error, life cycle
error)
Detail
The destination of the machine differs from that
of the CRUM.
The life cycle information is other than "Not
used (FFh)".
Cause
CRUM chip defect.
Improper developing unit .
Check
and
remedy
Replace the CRUM chip.
Replace the developing unit.
Identificat The trade mark code of the CRUM differs.
ion error The company code of the CRUM differs.
Model
error
The boot program model code does not
coincide with the CRUM model code.
Type error When the CRUM type is other than genuine/
conversion/production rotation.
Destinatio The machine destination differs from the
n error
CRUM destination.
Data
When an error value is included in the initial
abnormali check information. When the max. toner supply
ty
time is 00.
When the print hard stop is 00.
Misc error When the Misc information is other than "Not
used (FFh)".
AR-M207 M165 M162 TROUBLE CODE LIST 8-2
!"#$%&'()*+,'-+./01141ࡍ࡯ࠫ11㧞㧜㧜㧠ᐕ㧝㧝᦬㧝㧞ᣣ‫ޓ‬㊄ᦐᣣ‫ޓ‬ඦᓟ㧞ᤨ㧝㧡ಽ
Main Sub
code code
F5
F6
02
00
10
80
Details of trouble
82
84
Details of trouble
Content
Copy lamp lighting abnormality.
Content
FAX board communication trouble (Time out).
Detail
The copy lamp does not turn on.
Detail
FAX board communication error.
Cause
Copy lamp abnormality.
Copy lamp harness abnormality.
CCD PWB harness abnormality.
Cause
There is no respond command from the FAX
for 30sec or more.
Check
and
remedy
Use SIM 5-3 to check the copy lamp
operations.
When the copy lamp lights up.
Check the harness and the connector between
the CCD unit and the MCU PWB.
When the copy lamp does not light up.
Check the harness and the connector between
the copy lamp unit and the MCU PWB.
Replace the copy lamp unit.
Replace the MCU PWB.
Check
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Reset the machine (Power OFF/ON).
Content
Machine - FAX language error.
Detail
Discrepancy of the destination of the machine
and the FAX board.
Cause
The destination of the machine differs from that
of the FAX board.
Check
and
remedy
Change the destination setting with SIM26-6.
Replace the FAX board with one which.
conforms to the destination of the machine.
Content
AR-NB3 board communication trouble.
Detail
AR-NB3 print data reception error.
Cause
Print data cannot be received from the AR-NB3
for 3 min or more.
Check
and
remedy
Reset the machine (Power OFF/ON).
Content
FAX board communication trouble.
Detail
FAX board communication error.
Cause
No command can be sent from the MCU to the
FAX.
Check
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Content
FAX board trouble.
Detail
FAX board abnormality detection.
Cause
FAX controller and FAX board memory
abnormality.
Check
and
remedy
Replace the FAX board.
Content
FAX board communication trouble (Protocol).
Detail
A break error occurs in communication
between the MCU and the FAX board.
Cause
MCU PWB connector connection failure/
Garbled data.
F6
88
99
F9
H2
00
Content
Thermistor open.
Detail
The thermistor is open.
The fusing unit is not installed.
Cause
Thermistor abnormality.
Control PWB abnormality.
Fusing section connector disconnection.
The fusing unit is not installed.
Check
and
remedy
Check the harness and the connector between
the thermistor and the PWB.
Use SIM 14 to clear the self diagnostic display.
Content
Heat roller high temperature detection.
Detail
The fusing temperature exceeds 240C°.
Check connection of the FAX board.
Replace the FAX board.
Reset the machine (Power OFF/ON).
Cause
Thermistor abnormality.
Control PWB abnormality.
Fusing section connector disconnection.
Content
FAX board communication trouble (Parity).
Detail
A parity error occurs in communication.
between the MCU and the FAX board.
Check
and
remedy
Cause
MCU PWB connector connection failure/
Garbled data.
Check
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Reset the machine (Power OFF/ON).
Use SIM 5-02 to check the heater lamp blinking
operation.
When the lamp blinks normally.
Check the thermistor and its harness.
Check the thermistor input circuit on the control
PWB.
When the lamp keeps ON.
Check the power PWB and the lamp control
circuit on the MCU PWB.
Use SIM 14 to clear the self diagnostic display.
Check
and
remedy
81
Main Sub
code code
Content
FAX board communication trouble (Overrun).
Detail
An overrun error occurs in communication
between the MCU and the FAX board.
Cause
MCU PWB connector connection failure/
Garbled data
Check
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Reset the machine. (Power OFF/ON).
Content
FAX board communication trouble (Framing).
Detail
A framing error occurs in communication
between the MCU and the FAX board.
Cause
MCU PWB connector connection failure/
Garbled data.
Check
and
remedy
Check connection of the FAX board.
Replace the FAX board.
Reset the machine (Power OFF/ON).
H3
00
00
AR-M207 M165 M162 TROUBLE CODE LIST 8-3
!"#$%&'()*+,'-+./01151ࡍ࡯ࠫ11㧞㧜㧜㧠ᐕ㧝㧝᦬㧝㧞ᣣ‫ޓ‬㊄ᦐᣣ‫ޓ‬ඦᓟ㧞ᤨ㧝㧡ಽ
Main Sub
code code
H4
H5
L1
00
01
00
Details of trouble
Main Sub
code code
Details of trouble
Content
Heat roller low temperature detection.
Content
Scanner return trouble.
Detail
When the fusing temperature is lower than
150C° after 55sec from the start of warming
up.
When the warming up complete temperature is
not reached in 30sec from reaching 150C°.
When the fusing temperature is lower than
100C° after 20sec from ready start.
When the fusing temperature is lower than
145C° when printing.
Detail
The scanner does not complete returning in
the specified time.
The mirror is not in the home position when OC
copying is started with the mirror standby in the
home position.
Cause
Mirror unit abnormality.
Scanner wire disconnection.
Origin detection sensor abnormality.
Mirror motor harness abnormality.
Cause
Thermistor abnormality.
Heater lamp abnormality.
Thermostat abnormality.
Control PWB abnormality.
Check
and
remedy
Check
and
remedy
Use SIM 5-02 to check the heater lamp blinking
operation.
When the lamp blinks normally.
Check the thermistor and its harness.
Check the thermistor input circuit on the control
PWB.
When the lamp does not light up.
Check for disconnection of the heater lamp and
the thermostat. Check the interlock switch.
Check the power PWB and the lamp control
circuit on the MCU PWB.
Use SIM 14 to clear the self diagnostic display.
Use SIM 1-1 to check the mirror reciprocating
operations.
When the mirror does not return.
Check for disconnection of the scanner wire.
Check the harness and the connector between
the mirror motor and the MCU PWB.
Replace the mirror unit.
Replace the MCU PWB.
When the mirror does feed.
Use SIM 1-2 to check the mirror home position
sensor.
Content
Main motor lock detection.
Detail
The main motor does not rotate.
The motor lock signal is detected for 1sec or
more after rotation of the main motor.
The motor lock signal is detected for 1sec
during rotation of the main motor.
Cause
Main motor unit abnormality.
Improper connection or disconnection the main
motor and the harness.
MCU PWB abnormality.
Check
and
remedy
Use SIM 25-01 to check the main motor
operations.
Check connection of the main motor harness/
connector.
Replace the main motor.
Replace the MCU PWB.
Content
5-time continuous detections of POUT notreached jam.
Detail
Paper not-reached jams are detected 5 times
or more continuously by the paper exit sensor
(POUT). The jam counter is backed up and
used for jobs after turning on the power.
Cause
A fusing jam is not canceled completely. (A jam
paper remains in the machine.)
Paper exit sensor trouble or harness
connection trouble
Defective installation of the fusing unit.
Check
and
remedy
Check the fusing section jam (for winding, etc.).
Check the POUT sensor harness. Check
installation of the fusing unit.
Use SIM14 to clear the self diag display.
Content
Scanner feed trouble.
Detail
The scanner does not complete feeding in the
specified time.
Cause
Mirror unit abnormality.
The scanner wire is disconnected.
The origin detection sensor abnormality.
Mirror motor harness abnormality.
Check
and
remedy
Use SIM 1-1 to check the mirror reciprocating
operations.
When the mirror does not feed.
Check for disconnection of the scanner wire.
Check the harness and the connector between
the mirror motor and the MCU PWB.
Replace the mirror unit.
Replace the MCU PWB.
When the mirror does feed.
Use SIM 1-2 to check the mirror home position
sensor.
L3
L4
00
01
11
L6
10
Content
Shifter motor trouble.
Detail
The shifter home position detection signal is
not detected when initializing the shifter.
Cause
Shifter motor abnormality, improper connection
or disconnection of the harness, shifter home
position sensor abnormality.
Check
and
remedy
Use SIM 03-11 to check the shifter motor
operations.
Check connection of the harness/connector of
the shifter motor.
Replace the shifter motor.
Replace the MCU PWB.
Content
Polygon motor lock detection.
Detail
The polygon motor does not rotate.
The motor lock signal is detected for 6sec after
rotation of the polygon motor. The motor lock
signal is detected for 1sec during rotation of the
polygon motor.
Cause
Polygon motor unit abnormality.
Improper connection or disconnection of the
polygon motor and the harness.
MCU PWB abnormality.
Check
and
remedy
Use SIM 61-1 to check the polygon motor
operations.
Check connection of the polygon motor
harness/connector.
Replace the polygon motor.
Replace the MCU PWB.
AR-M207 M165 M162 TROUBLE CODE LIST 8-4
!"#$%&'()*+,'-+./01161ࡍ࡯ࠫ11㧞㧜㧜㧠ᐕ㧝㧝᦬㧝㧞ᣣ‫ޓ‬㊄ᦐᣣ‫ޓ‬ඦᓟ㧞ᤨ㧝㧡ಽ
Main Sub
code code
L8
U1
U2
01
03
04
Details of trouble
40
U9
00
80
81
Details of trouble
Content
No full wave signal.
Content
Panel board communication trouble (Overrun).
Detail
The zero cross signal is not detected.
Detail
Cause
Power unit abnormality.
MCU PWB abnormality.
An overrun error occurs in communication
between the MCU and the panel board.
Cause
Check
and
remedy
Check connection of the harness and
connectors.
Replace the MCU PWB.
Replace the power unit.
MCU PWB - Panel PWB harness trouble/
Garbled data.
Check
and
remedy
MCU PWB - Panel PWB harness trouble.
Replace the panel or the MCU PWB.
Machine reset (Power OFF/ON).
Content
FAX board battery error.
Content
Panel board communication trouble (Framing).
Detail
FAX board backup battery error.
Detail
Cause
The voltage of the backup battery of SRAM
which is installed to the FAX board falls below a
certain level.
A framing error occurs in communication
between the MCU and the Panel PWB.
Cause
MCU PWB - Panel PWB harness trouble/
Garbled data.
Check
and
remedy
MCU PWB - Panel PWB harness trouble.
Replace the panel or the MCU PWB.
Machine reset (Power OFF/ON).
U9
82
84
Check
and
remedy
Replace the battery.
Content
EEPROM read/write error (serial
communication error).
Detail
11
Main Sub
code code
88
Content
Panel board communication trouble (Time out).
Detail
A time-out error occurs in communication
between the MCU and the Panel PWB.
Cause
A command is completely sent from the MCU
to the panel.
Check
and
remedy
MCU PWB - Panel PWB harness trouble.
Replace the panel or the MCU PWB.
Machine reset (Power OFF/ON).
EEPROM access process error.
Cause
EEPROM abnormality.
Check
and
remedy
Check that the EEPROM is properly set.
Use SIM 16 to cancel the trouble.
Replace the MCU PWB.
Content
Counter check sum error (EEPROM).
Detail
Check sum error of the counter area in the
EEPROM.
Cause
EEPROM abnormality.
Check
and
remedy
Check that the EEPROM is properly set.
Use SIM 16 to cancel the trouble.
Replace the MCU PWB.
Content
CRUM chip communication error.
Detail
An error occurs during communication
between the MCU and the CRUM chip.
Cause
CRUM chip abnormality.
Developing unit disconnection.
MCU PWB abnormality.
Check
and
remedy
Replace the chip.
Check installation of the developing unit.
Use SIM 16 to cancel the trouble.
Replace the MCU PWB.
Content
Panel board communication trouble.
Detail
Communication trouble with the panel board.
Cause
No command can be sent from the MCU to the
panel.
Check
and
remedy
MCU PWB - Panel PWB harness trouble.
Replace the panel or the MCU PWB.
Machine reset (Power OFF/ON).
Content
Panel board communication trouble (Protocol).
Detail
An error occurs in communication between
MCU -Panel PWB.
Cause
MCU PWB - Panel PWB harness trouble/
Garbled data.
Check
and
remedy
MCU PWB - Panel PWB harness trouble.
Replace the panel or the MCU PWB.
Machine reset (Power OFF/ON).
Content
Panel board communication trouble (Parity).
Detail
A parity error occurs in communication
between the MCU and the Panel PWB.
Cause
MCU PWB - Panel PWB harness trouble/
Garbled data.
Check
and
remedy
MCU PWB - Panel PWB harness trouble.
Replace the panel or the MCU PWB.
Machine reset (Power OFF/ON).
99
Content
Panel language error.
Detail
Language discrepancy error.
Cause
Discrepancy between the machine language
and the panel language.
Check
and
remedy
Replace the panel or the MCU PWB.
Reset the machine. (Power OFF/ON).
AR-M207 M165 M162 TROUBLE CODE LIST 8-5