Dogtra SUREstim Plus+ Series Owner`s manual

CONTENTS
�
MAIN FEATURES
2
�
PRODUCT SAFETY AND HEALTH
STATEMENTS
3
�
PACKAGE CONTENTS
5
�
DESCRIPTION OF TRANSMITTER
PARTS
6
�
BUTTON FUNCTIONS
12
�
DESCRIPTION OF RECEIVER/COLLAR
PARTS
14
�
BATTERY CHARGER
18
�
TESTING YOUR
COLLAR
19
�
FITTING THE COLLAR ON THE DOG
21
�
CHARGING THE BATTERIES
23
�
RECEPTION
25
�
METAL BELT CLIP ACCESSORY
26
�
CODE SETTING
27
�
ACCESSORIES
29
�
BASIC MAINTENANCE
30
�
TROUBLE SHOOTING GUIDE
31
�
WARRANTY AND REPAIR
INFORMATION
34
1
MAIN FEATURES
MAIN FEATURES
�
The SureStim units have a pager feature in the handheld
transmitter, acknowledging that you have fully engaged the
transmitter buttons. This positive feedback vibration feature
is especially valuable when wearing gloves during cold
weather training and hunting.
�
User expandable to a two-dog system
�
Fully waterproof transmitter and receiver/collar
�
The SureStim units have a ½-mile range
�
Rheostat/volume dial with up to 127 levels for a gradual
adjustment in stimulation intensity
�
Stimulation types in Nick, Constant, and a non-stimulating
Pager vibration mode
�
Long lasting Ni-MH rechargeable batteries
�
One-charger system allows the transmitter and
receiver/collar to be charged at the same time
�
Over 8000 different identity codes to prevent signal matchups with other e-collars
�
Easily visible blue LCD screen displays the exact level of
stimulation and can be seen in dark or low light conditions
�
Three bar battery life indicator on the LCD and the LED
indicator shows the remaining battery life
2
PRODUCT SAFETY AND HEALTH STATEMENTS
PRODUCT SAFETY AND HEALTH STATEMENTS
Intended Use
Dogtra e-collars are intended for behavior modification on
dogs only. They are NOT intended for use on people or on
animals other than dogs. Dogtra does not assume any liability
for the improper use of any Dogtra e-collars.
Aggressive Behavior
Dogtra highly recommends consulting a dog training
professional when using an e-collar to correct dogs that are
aggressive towards people or other dogs.
Electronic Interference
Dogtra’s industry-leading technology filtering system ensures
minimal interference with other electronic devices (garage
door openers, mobile phones, etc.). Our digital
microprocessor offers thousands of unique codes to eliminate
frequency match-ups with other Dogtra e-collars. Dogtra
recommends consulting your physician if you are going to
use the e-collar near any types of medical devices.
Safety Cut-off
The constant stimulation will only activate for a maximum of
12 seconds. After 12 seconds of continuous stimulation, the
stimulation will reset. The stimulation reactivates once the
constant button is released and pressed again.
3
PRODUCT SAFETY AND HEALTH STATEMENTS
PACKAGE CONTENTS
Proper Fit
A proper fit is necessary for the Dogtra e-collar to work
optimally. Both contact points must be in contact with your
dogs skin at all times for a consistent stimulation. A loose
fitting collar can cause the contact points to rub against the
skin and cause irritation.
PACKAGE CONTENTS
Duration your dog can wear the unit
Leaving the e-collar in the same position on a dog’s neck
for extended periods of time can also cause skin irritation.
To prevent this, occasionally reposition the e-collar so the
contact points are moved to a different location on the
dog’s neck. ALWAYS check your dog’s neck for signs of
skin irritation when using an e-collar. If any signs of skin
irritation are found, suspend e-collar training and consult
with a veterinarian.
�
Transmitter
�
Receiver/collar
�
Battery charger and splitter cable
�
Test light
�
Metal belt clip accessory
�
Owner’s manual
�
Carrying case (with H Plus models only)
Stimulation Reaction
Every dog has a different tolerance level and reaction to ecollar stimulation. Closely monitor your dog’s reaction to
find the right stimulation level. The stimulation level may
vary depending on the training situation. When highly
distracted, dogs will require a higher level of stimulation.
4
5
DESCRIPTION OF TRANSMITTER PARTS
DESCRIPTION OF TRANSMITTER PARTS
DESCRIPTION OF
TRANSMITTER PARTS
transmitter
Transmitter Antenna
A 2” antenna is supplied with the
transmitter.
The antenna must be fastened to the transmitter before
using the unit.
Antenna
Rheostat
intensity dial
Nick/Constant
toggle switch
Metal belt
clip
LED indicator
On/off
and
mode
button
1st-dog
Nick & Constant
(gray button)
2nd-dog
Nick & Constant
(orange button)
1st-dog
pager
(gray button)
2nd-dog
Pager
(orange button)
LCD screen
6
On/off magnetic
red dot
Rubber-charging
cap
Rheostat Intensity Dial
The rheostat intensity dial, on the top of the
transmitter, controls the stimulation level, with level
1 being the lowest level and level 127 being the
highest. The LCD screen shows the intensity level
during operation.
7
DESCRIPTION OF TRANSMITTER PARTS
DESCRIPTION OF TRANSMITTER PARTS
Care for LCD Transmitters in Cold Temperature
In cold temperatures (10 degrees F or below), the
Liquid Crystal Display (LCD) on your transmitter may
be dim or slow to respond. Wait until the display
becomes visible before selecting any training level.
LCD Screen
The LCD screen indicates the stimulation level
(0-127).
The LCD battery life indicator shows 3 bars at full
charge, 2 bars at medium charge and 1 bar when it
needs to be charged. The battery life indicator only
specifies the remaining charge for your transmitter.
To find the remaining charge for your receiver,
observe the LED indicator on the receiver/collar.
�Green = Fully charged
�Amber = Medium
�Red = Needs charging
8
Even though the LCD screen might be dim or slow to
respond when you push the Nick or Constant button,
the transmitter will still function properly. In the
occurrence of extremely cold weather, the LCD screen
might take a moment to respond causing the intensity
level to freeze at that current level. In this situation, if
you turn the rheostat intensity dial, the level on the
screen may not change but the actual intensity from the
receiver/collar will change in agreement with the dial.
In this situation, it is ideal to either wait until your
transmitter is back to working order before emitting a
correction, or while holding the constant button down,
slowly turn the Rheostat Intensity Dial while watching
your dog’s reaction. Do not turn the Rheostat Intensity
Dial at a rapid increase because the receiver/collar will
emit a static correction based on the level of the
Rheostat Intensity Dial, which might not be correctly
reflected on the LCD screen.
9
DESCRIPTION OF TRANSMITTER PARTS
Transmitter LED Indicator Light
The transmitter LED indicator light is located near the
Rheostat Intensity Dial. It will flash every 4 seconds
when the transmitter has been turned on. The color of
the light indicates the status of the battery life. It flashes
green when the battery is fully charged and turns to
amber when the battery is at medium charge. It is
acceptable to charge your unit even at medium charge
without any damage incurred to your collar. When the
transmitter indicator emits a blinking red light, the
battery needs to be recharged.
DESCRIPTION OF TRANSMITTER PARTS
Transmitter Battery Charging Receptacle &
Rubber-Charging Cap
Located on the back of the transmitter, the charging
receptacle is covered by a rubber-charging cap. Insert
one end of the battery charging cable into the
receptacle to charge the battery. (See Battery Charging
Procedure on page 24.)
After charging is complete, close the receptacle with
the rubber-charging cap to make sure dirt and debris
does not build up inside. The unit is waterproof even
if the rubber-charging cap is not fully closed.
(Green = Fully charged, Amber = Medium,
Red = Needs charging)
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BUTTON FUNCTIONS
BUTTON FUNCTIONS
BUTTON FUNCTIONS
Nick/Cont.
Toggle Switch
1st-dog
Nick & Constant
(Gray Button)
ON/OFF Switch
(Mode Button)
1st-dog
Pager
(Gray Button)
2nd-dog
Nick & Constant
(Orange Button)
2nd-dog
Pager
(Orange Button)
The
is expandable to
a 2-dog system. There are two buttons and a toggle
switch on the front of the transmitter, two buttons
on the left side of the transmitter, and one button on
the right side of the transmitter.
“Nick” & “Constant” Toggle Switch
When the toggle switch is set to “Nick”, and the button
is pressed, the transmitter will send a single ½ second
stimulation. When the toggle switch is set to
“Constant”, the transmitter will send a continuous
stimulation while the button is pressed for up to 12
seconds.
The “Constant” stimulation will only activate for a
maximum of 12 seconds. After 12 seconds of
continuous stimulation, the stimulation will reset. The
stimulation reactivates once the button is released and
pressed again.
“Pager” Button
The “Pager” buttons are located on the front of the
transmitter. The orange button corresponds with the
orange receiver/collar and the gray buttons with the
black receiver/collar. Pressing it will give a nonstimulating vibration for as long as the button is
pressed, for up to 12 seconds.
Located on the front of the transmitter is the “Nick”
& “Constant” toggle switch. The color-coordinated
buttons will operate the corresponding
receiver/collar of the same color (orange button for
the orange receiver/collar, and the gray button for
the black receiver/collar).
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DESCRIPTION OF RECEIVER/COLLAR PARTS
DESCRIPTION OF RECEIVER/COLLAR PARTS
DESCRIPTION OF
RECEIVER/COLLAR PARTS
�
Collar strap
Receiver ON/OFF Magnetic Red Dot
Contact Points
To activate the receiver/collar, place the red dot on the
back of the transmitter to the red dot on the
receiver/collar. Hold the two red dots together until
the LED indicator light on the receiver/collar comes
on.
On/Off Magnetic
Red Dot
Battery Charging
Receptacle and
Rubber-Charging
Cap
14
To deactivate the unit, repeat the same procedure
holding the two red dots together momentarily. The
LED indicator light will turn red for a brief moment
indicating that the receiver/collar is now shut off.
LED Indicator
15
DESCRIPTION OF RECEIVER/COLLAR PARTS
Receiver LED Indicator Light
Located on the front of the receiver/collar, the
indicator light comes on and blinks once every 4
seconds after the collar has been turned on. The color
of the LED indicates the battery life of the receiver.
(Green = Fully charged, Amber = Medium, Red =
Needs charging)
When the “Constant” button on the transmitter is
pushed, the receiver/collar LED indicator light will
glow steadily (either green, amber, or red based on the
remaining battery life), as long as you hold the button
down, for up to 12 seconds.
DESCRIPTION OF RECEIVER/COLLAR PARTS
Receiver Battery Charging Receptacle & RubberCharging Cap
On the inside of the receiver/collar, next to the collar
strap, is a battery-charging receptacle with a rubbercharging cap.
Internal Antenna
All Dogtra E-collars have non-exposed antennas that
are located inside the receiver/collar.
When the “Nick” button is pushed, the light comes on
for a fraction of a second.
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BATTERY CHARGER
TESTING
TESTING YOUR
BATTERY CHARGER
COLLAR
Charging Cable
120 volt
Charger
Wall Outlet
Two-dog system
The battery charger and splitter cables allow you to
charge both the transmitter and receiver/collar at the
same time. The battery charger is designed for a 120volt wall outlet. (European 230-volt AC chargers and
12-volt car chargers for Ni-MH batteries are also
available)
To use the battery charger Two-dog system combine
two sets of battery charging splitter cables as shown.
This enables you to charge the transmitter and both
receiver/collars at the same time.
1. To activate the receiver/collar, place the red dot on the
back of the transmitter to the red dot on the
receiver/collar. Hold the two red dots together until the
LED indicator light on the receiver/collar comes on.
The indicator light will come on for a moment then
blink once every 4 seconds, showing that the collar is
ready to use. (If the indicator light is red, or if there is
only 1 bar showing on the battery icon on the LCD
transmitter screen, the unit needs to be charged.)
2. Place the test light, included in the package contents,
on the contact points as shown in the diagram.
3. Turn the transmitter on by pressing the blue button on
the right side of the transmitter until the LCD screen
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TESTING
illuminates. The LCD screen shows the amount of
battery life remaining and the LED indicator blinks once
every 4 seconds.
FITTING THE COLLAR ON THE DOG
FITTING THE COLLAR
ON THE DOG
4. Watch the test light as you push the “Nick” button on the
transmitter. It should light up for just a moment. The
higher the intensity, the brighter the test light will be.
5. Watch the test light as you push the “Constant” button
on the transmitter. It should light up for as long as the
button is pressed. As a safety feature, the receiver/collar
will reset after 12 seconds of continuous stimulation.
The stimulation reactivates once the “Constant” button is
released and pressed again.
6. Turn the Rheostat Intensity Dial on the transmitter
clockwise and then counterclockwise. The test light
should glow brighter with higher levels of stimulation
and dimmer with lower levels. When you change the
intensity dial, the number on the LCD screen will
change as well.
7. Pressing the “Pager” button on the front of the
transmitter causes the collar to vibrate for up to 12
seconds. The collar will reactivate when you push the
button again.
NOTE : The test light may not emit a visible light when
the intensity level is set below 10. The test light
may be difficult to see in bright light settings.
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PROPER FIT
The collar should be fit so that the surgical stainless
steel contact points are pressed firmly against the
dog’s skin. With a proper fit, you should be able to
insert a finger or two snugly in between the contact
points and your dog’s skin. The best location for the
receiver box is on either side of the dog’s windpipe.
The receiver box should stay in this position during
any training or exercise. If the unit slips downward
towards the dog’s windpipe, the unit was NOT
fastened firmly enough.
IMPROPER FIT
A loose fitting collar can cause the contact points to
rub against the skin and cause irritation. If the collar
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FITTING THE COLLAR ON THE DOG
is on too tight, the dog may have difficulty breathing.
ALWAYS check your dog’s neck for signs of skin
irritation when using an e-collar. If any signs of skin
irritation are found, suspend e-collar training and
consult with a veterinarian.
ATTENTION!
Leaving the e-collar in the same position on a dog’s
neck for extended periods of time can also cause skin
irritation. To prevent this, occasionally reposition the ecollar so the contact points are moved to a different
location on the dog’s neck. ALWAYS check your dog’s
neck for signs of skin irritation when using an e-collar.
If any signs of skin irritation are found, suspend e-collar
training and consult with a veterinarian.
INTENSITY SELECTION
The level of stimulation best suited for your dog
depends on your dog’s temperament and threshold for
stimulation. Always start at the lowest level and work
your way up. The appropriate level can be found when
the dog responds to the stimulation with a mild reaction
such as a tensing of the neck muscles. The stimulation
level may vary depending on the training situation.
When highly distracted, dogs will require a higher level
of stimulation.
NOTE : The stimulation intensity can be adjusted
even while the stimulation is in use.
22
CHARGING THE BATTERIES
CHARGING THE BATTERIES
uses Ni-MH
(Nickel-Metal-Hydride) batteries.
1. Fully charge the unit before the first use.
2. Do not charge the unit near any flammable
substances.
3. Fully charge the unit before storing for one month
or longer.
4. Always use Dogtra approved charging adapters.
Recharge the unit if :
�The LED indicator light on the receiver/collar is
emitting a red color.
�If the battery life indicator on the transmitter LCD
shows 1 bar.
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CHARGING THE BATTERIES
�The LED indicator light on the transmitter or
receiver/collar will not come on.
�The LED indicator light on the transmitter or
receiver/collar comes on momentarily, but will not
stay on when the “Constant” button is pushed.
Battery Charging Procedure
1. Attach the charging cables to both the transmitter
and receiver/collar(s), as shown on page 23.
2. Plug the charger into a 120-volt wall outlet or, if
using the field charger accessory, plug into a
cigarette lighter (Use a 230-volt European charger
for Europe). When properly plugged in, all the LED
indicator lights should glow red.
The receiver /collar automatically turns off when
you insert the charging cable into the batterycharging receptacle.
RECEPTION
RECEPTION
The
collar has a 1/2mile range. Depending on the way you hold your
transmitter, the range may vary.
Hold the transmitter away from your body and avoid
touching the antenna, to get the greatest range.
For maximum signal strength, keep your unit properly
charged.
Maximum Range
3. After charging, cover the battery charging
receptacles with the rubber-charging cap on the
transmitter and receiver/collar.
Typical Range
4. The battery is fully charged after a 10-hour charge.
The lights will stay red during the charging process.
They DO NOT turn green when fully charged.
Charging the batteries for more than 10 hours at one
time will not extend battery life.
Minimum Range
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METAL BELT CLIP ACCESSORY
METAL BELT CLIP ACCESSORY
To attach the metal belt clip to your transmitter, follow
the steps below.
The final results are displayed in Step 2.
CODE SETTING
CODE SETTING
To set the coding on the transmitter to an existing
receiver/collar, or an Additional receiver collar, follow
the steps below.
1.
Step 1.
Step 2.
Turn the transmitter on by pushing
the ON/OFF button located on the
right side of the transmitter. Set the
rheostat/volume dial to level “0”(for
units without an ON/OFF button on
the transmitter, proceed to the next
step after setting the intensity dial to
“0”).
2.
- To code the Black Collar set the
Toggle Switch on the front of the
transmitter to the “up” position.
- To code the Orange collar set the
Toggle Switch on the front of the
transmitter to the “down” position.
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CODE SETTING
ACCESSORIES
ACCESSORIES
3.
Starting with the receiver/collar in
the off position, place the red dot
on the back of the transmitter to
the red dot on the receiver/collar.
Hold the two red dots together
until the green LED blinks rapidly
on the receiver/collar.
The following items may be purchased separately. To
purchase accessories, please visit Dogtra's online store
at shop.dogtra.com or call customer service at 1-888811-9111.
European Charger
Dogtra's European chargers are designed for use with a
230V AC electrical outlet.
4.
Together
28
Within 5 seconds after taking the
two red dots apart, with the
transmitter rheostat/volume dial
set to “0”, hold down the Nick
and Constant button
simultaneously for 3 seconds, or
until the rapidly blinking green
LED resumes to a slower paced
green blink. When the LED
indicator light blinks once every 4
seconds the coding is now
complete.
Field Auto Charger
Dogtra's field auto chargers are designed for use with a
12-volt car outlet.
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BASIC MAINTENANCE
BASIC MAINTENANCE
Be sure the rubber-charging cap is securely in place
when the collar is in use. After each training session,
carefully inspect the unit for any missing parts or
damage to the casing. Damaged or broken casing may
affect the waterproof guarantee on the unit. After
confirming there is no damage to the casing, rinse the
receiver/collar and clean out any dirt or debris.
Storage maintenance
Your unit should be fully charged for 10 hours before
storing for extended periods. While in storage, the unit
should be given a full charge once a month, and before
the first use. Store the units in room temperature. Do
not keep the units exposed to extreme climates.
Troubleshooting
If the unit is malfunctioning, please refer to the
“Trouble shooting Guide” before sending it to Dogtra
for service. If you have any questions or concerns, you
may email them to info@dogtra.com, or call customer
service at 1-888-811-9111.
TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver/collar is turned on. To turn the
receiver/collar on, place the red dot on the back of the
transmitter to the red dot on the receiver/collar. Hold
the two red dots together until the LED indicator light
on the receiver/collar comes on.
- Be sure the strap is on the dog tight enough so that both
contact points are touching the dog’s skin.
- The contact points may be too short for your dog’s
thick or long coat. To place an order for longer contact
points you can visit Dogtra’s online store at
shop.dogtra.com or call customer service at 1-888-8119111. If you are already using longer contact points,
you may need to trim the hair on the dog’s neck, so that
both contact points are touching the dog’s skin.
- The intensity level may be too low for your dog.
Increase the stimulation until the dog responds, usually
by a neck movement, head shaking, or by looking over
the shoulders. The response may be very subtle.
2. The LED indicator light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your dog’s. You
may need to try the unit on your fingertips where
sensitivity is higher and/or increase the stimulation
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TROUBLESHOOTING GUIDE
level. Be sure both contact points are touching two of
your fingertips.
- The battery may be low, check the LED indicator light
on the transmitter and receiver/collar for battery life.
- If you have a full charge, and you have done all of the
above, your unit may need to be serviced. Please email
us at info@dogtra.com, or call customer service at 1888-811-9111.
3. The transmitter has no range, or the stimulation is
weaker when my dog is farther away.
- Check to see if your fingers are touching the antenna, as
the range may decrease substantially.
- The range indicated on the unit’s box is for flat terrain
(line of sight). Heavy brush, trees, hills, buildings,
and/or moisture will affect the range of your unit. For
the best range, hold the transmitter vertically above
your head, and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal buildings, and radio
towers. For the best results, operate away from these
structures.
TROUBLESHOOTING GUIDE
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside
the charging port should stand straight up and firm in
the center. If the pin is wobbling, broken or missing,
you will need to send the unit in to the repairs
department.
- The charging port must be clean prior to charging, clean
any dirt out with a cotton swab and some rubbing
alcohol. If the dog was in salt-water, be sure to rinse the
receiver and charging port with clean water.
- For Dogtra units over two years old from the purchase
date, the batteries may need to be replaced. You can
replace them yourself by contacting Dogtra for a
replacement battery. Damages incurred to the unit due
to improper battery installations are not covered under
the warranty. Dogtra strongly recommends sending the
unit in for battery replacement and inspection.
5. My dog has skin irritation
- This may be due to the contact points. If your dog
exhibits signs of skin irritation, consult with a
veterinarian. Once the dog’s skin returns to a normal
condition, continue to use the collar and check your
dog’s neck each time you use the unit.
- The antenna may be damaged. To order parts, please
visit Dogtra’s online store at shop.dogtra.com or call
customer service at 1-888-811-9111.
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WARRANTY AND REPAIR INFORMATION
WARRANTY AND REPAIR INFORMATION
provides the original purchaser with a LIMITED
LIFETIME WARRANTY. The Limited Lifetime Warranty begins from the
date of purchase. For the first two years, coverage is for both parts and labor,
on all our products purchased new. Accessories such as, chargers, splitter
cables, antennas, straps, and batteries have a one-year warranty from the date
of purchase. Once the first and second year of warranty coverage expires, the
Limited Lifetime Warranty will cover for all parts except accessories and
labor fees. Labor fees and shipping fees incurred are the customer’s
responsibility. Labor fees will be variable depending on the extent of work
required. The Limited Lifetime Warranty will expire 5 years from the date a
model is discontinued in production by Dogtra Company.
To Qualify for the Limited Lifetime Warranty:
To register your Dogtra product, please log onto our website at
www.dogtra.com, click on the warranty registration link and fill out the
required information. All registration must be completed within 30 days of
your purchase. If you do not have access to a computer, you can call our toll
free number at 1-888-811-9111, and one of our customer service
representatives can register your product online for you. If you were unable to
register your product on our website, we will accept all products for repair
with a proof of purchase. We strongly recommend keeping the original
receipt. If your product is not registered and the proof of purchase is not
available at the time of service, Dogtra will estimate the age of the unit by the
serial number. Serial number estimates can be different from the actual
purchase date. Without a proof of purchase or product registration, a serial
number estimate is the only method for determining a general date of
purchase.
Not Covered Under Warranty:
Dogtra Company does not offer warranty for units/products that have been
bought secondhand or as a resold product.
Dogtra DOES NOT replace defective units or provide refunds for products
purchased from us after 30 days from the date of the purchase. Issues of
replacement and refunds on units purchased less than 30 days from an
authorized dealer need to be addressed to the dealer directly.
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WARRANTY AND REPAIR INFORMATION
Dogtra’s warranty DOES NOT cover repairs or replacements due to misuse
by the owner or dog, improper maintenance, and/or lost units. Any water
damage on the Water Resistant Transmitters of the IQ, 175NCP, 180NCP,
200NCP, 202NCP, 1400NCP, 1402NCP, 1500NCP and 1502NCP will not be
covered. All replacement costs for either the transmitter or receiver will be
the owner’s responsibility.
*Battery replacement by the customer during the first year of the warranty is
not recommended. If the customer chooses to replace the batteries, any
damage to the unit during the installation by the owner will void the warranty.
*The warranty is void if the unit has been altered or an unauthorized person
has attempted repair work.
*Do not remove the serial numbers from the transmitter and/or
receiver/collar. Removing the serial numbers from the transmitter and/or
receiver/collar will void the warranty.
Procedure for Repair Work :
The cost of shipping products under warranty back to Dogtra is the
customer’s responsibility. Dogtra is not responsible for loss of training time
or inconvenience while the unit is in for repair work. Dogtra does not provide
loaner units or any form of compensation during the repair period. A copy of
the sales receipt showing the purchase date is required before warranty work
is initiated. Please include a brief explanation outlining the problems and
include your name, address, city/state/zip code, daytime phone number,
evening phone number, and email address. You can also visit our website at
www.dogtra.com and fill out the Service Request Form. If repair costs are not
covered under warranty, we will call you for payment information once an
estimate is available. For any questions concerning your Dogtra products call
us toll free at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacific Time, or
email us at repair@dogtra.com for specific repair inquiries.
Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue
Torrance, CA 90501
U.S.A.
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