Technical Bulletin - The Appliance Guru

Technical Bulletin
Date:
Type
Attention
Models
Policy Letter
√ Service Information
June 2006
No:
TDD-0011B-B
Page 1 of 6
Supersedes: TDD-0011A-B
Service Managers
√ Service and Parts Managers
DWC4910AA*, DWC6402AA*, DWC6402AB*, DWC7302AA*,
DWC7302AB*, DWC7400AA*, DWC7400AB*, DWC7602AA*,
Maytag
DWC7602AB*, DWC8240AA*, DWC8240AB*, DWC8330AA*,
Jenn-Air
DWU4910BA*, DWU4912AA*, DWU4915BA*, DWU5902AA*,
DWU5910AA*, DWU5912AA*, DWU5915BA*, DWU6202AA*,
DWU6402AA*, DWU6502AA*, DWU6602AA*, DWU6702AA*,
DWU6750AA*, DWU6802AA*, DWU6812AA*, DWU6902AA*,
DWU7202AA*, DWU7300BA*, DWU7400BA*, DWU7402AA*,
Product
DWU7500BA*, DWU7502AA*, DWU7560AA*, DWU7602AA*,
Dishwasher
DWU7702AA*, DWU7802AA*, DWU7910BA*, DWU8240BA*,
DWU8250AA*, DWU8250AB*, DWU8250BA*, DWU8250BB*,
DWU8260BA*, DWU8260BB*, DWU8270BA*, DWU8330BA*, DWU8402AA*, DWU8450BA*,
DWU8460BA*, DWU8530BA*, DWU8602AA*, DWU8702AA*, DWU8750BA*, DWU8860BA*,
DWU8891BA*, DWU8912AA*, DWU9200BA*, DWU9202AA*, DWU9302AA*, DWU9502AA*,
DWU9902AA*, DWU9906BA*, DWU9921BA*, DWU9922AA*
Brand
For the following models only. This bulletin affects up to, and including date code YZ. Any of the
following models after this date code do not require inspection.
JDB3010AW*, JDB3910AW*, JDB4950AW*, JDB4950AWP, JDB5900AW*, JDB6900AW*,
JDB7900AW*, MDB3000AW*, MDB3100AW*, MDB4000AW*, MDB4010AW*, MDB4030AW*,
MDB4040AW*, MDB4050AW*, MDB4070AW*, MDB4100AW*, MDB4160AW*, MDB4800AW*,
MDB5000AW*, MDB5010AW*, MDB5030AW*, MDB5050AW*, MDB5070AW*, MDB5100AW*,
MDB5130AW*, MDB6000AW*, MDB6100AW*, MDB6160AW*, MDB6800AW*, MDB7000AW*,
MDB7100AW*, MDB7130AW*, MDB7160AW*, MDB8000AW*, MDB9000AW*, MDB9100AW*,
MDBD820AW*, MDBD850AW* MDBD880AW*, MDBE790AW*, MDC3000AW*, MDC4000AW*,
MDC4100AW*, MDC5100AW*
Up to and including date code YZ. Any model after this date code does not require inspection.
Issue
Rinse Aid Reservoir Leaking
Warranty
Payment Code “ARD“
Action
Inspect / replace rinse aid reservoir and wire harness.
While in the consumer’s home to complete a dishwasher repair they requested, please take a few
minutes to inspect the unit for the following:
¾ Rinse Aid Reservoir leak
¾ Wire Harness degradation
These checks can be made by separating the inner door liner from the outer door panel.
Do this inspection only on the dishwashers listed above.
All inspections are to be performed while on a consumer initiated service call, but will be paid by
Maytag as outlined on page 6.
©2006 Maytag Services
If the unit shows signs of a rinse aid reservoir leak (photo # 1), the entire Inner Door Assembly needs to be replaced.
Refer to Model Number Chart (See pages 3 & 4) to determine Inner Door Assembly required.
For units with a dual wax motor configuration, also install a “Dual Wax Motor Conversion Kit” part number 12001867.
Areas of possible rinse aid accumulation due to leak at reservoir.
Deposits will be “oily” to touch and may be gel-like as shown above
White Corrosion
Red Rust
(Photo #1)
Page 2 of 6
6/27/2006
©2006 Maytag Services
TDD-0011B-B
Model Number
DWC4910AA*
DWC6402AA*
DWC6402AB*
DWC7302AA*
DWC7302AB*
DWC7400AA*
DWC7400AB*
DWC7602AA*
DWC7602AB*
DWC8240AA*
DWC8240AB*
DWC8330AA*
DWU4910BA*
DWU4912AA*
DWU4915BA*
DWU5902AA*
DWU5912AA*
DWU5915BA*
DWU6202AA*
DWU6402AA*
DWU6502AA*
DWU6602AA*
DWU6702AA*
DWU6750AA*
DWU6802AA*
DWU6812AA*
DWU6902AA*
DWU7202AA*
DWU7300BA*
DWU7400BA*
DWU7402AA*
DWU7500BA*
DWU7502AA*
DWU7560AA*
DWU7602AA*
DWU7702AA*
DWU7802AA*
DWU7910BA*
DWU8240BA*
DWU8250BA*
DWU8260BA*
DWU8260BB*
DWU8270BA*
DWU8330BA*
DWU8402AA*
DWU8450BA*
DWU8460BA*
DWU8530BA*
DWU8602AA*
DWU8702AA*
DWU8750BA*
DWU8860BA*
TDD-0011B-B
Part #
99003678
X
Part #
99003679
Part #
99003680
Part #
99003681
Part #
99003682
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
©2006 Maytag Services
Page 3 of 6
6/27/2006
DWU8891BA*
DWU8912AA*
DWU9200BA*
DWU9202AA*
DWU9302AA*
DWU9502AA*
DWU9902AA*
DWU9906BA*
DWU9921BA*
DWU9922AA*
JDB3010AW*
JDB3910AW*
JDB4950AW*
JDB4950AWP
JDB5900AW*
JDB6900AW*
JDB7900AW*
MDB3000AW*
MDB3100AW*
MDB4000AW*
MDB4010AW*
MDB4030AW*
MDB4040AW*
MDB4050AW*
MDB4070AW*
MDB4100AW*
MDB4160AW*
MDB4800AW*
MDB5000AW*
MDB5010AW*
MDB5030AW*
MDB5050AW*
MDB5070AW*
MDB5100AW*
MDB5130AW*
MDB6000AW*
MDB6100AW*
MDB6160AW*
MDB6800AW*
MDB7000AW*
MDB7100AW*
MDB7130AW*
MDB7160AW*
MDB8000AW*
MDB9000AW*
MDB9100AW*
MDBD820AW*
MDBD850AW*
MDBD880AW*
MDBE790AW*
MDC3000AW*
MDC4000AW*
MDC4100AW*
MDC5100AW*
Page 4 of 6
6/27/2006
X
X
X
X
X
X
X
X
X
X
X
X
X Series # 22
X Series # 22
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
©2006 Maytag Services
X Series # 25
X Series # 25
X
X
X Series # 26
X Series # 25
X Series # 25
X Series # 25
X Series # 25
X
X Series # 25
X Series # 25
X Series # 25
X Series # 25
X Series # 25
X Series # 25
X
X
X
X
X Series # 25
X
TDD-0011B-B
If the unit has fiberglass insulation that is saturated with rinse aid, or if the foil backing is coming off, the insulation
must be replaced, polypropylene insulation part number 99002411 (photo # 2).
Bare (no foil)
(Photo #2)
Inspect the wire harness in the entire inner door area and also from behind the access panel to the inside of the
inner door. Inspect the wires to see if they are enlarged, very soft and/or discolored (photo # 3). If these conditions
are present, the wire harness must be replaced.
Order replacement parts as needed through your normal part channels.
Damaged wire is enlarged and very soft. Wire
insulation will indent easily. Also, wire will often
be discolored at location of damage.
Good wire resists indentation.
(Photo #3)
TDD-0011B-B
©2006 Maytag Services
Page 5 of 6
6/27/2006
Maytag Services will cover the labor cost to inspect the specific components described in this bulletin. If a
repair is required, Maytag Services will cover parts and labor to replace the specific components described in this
bulletin (inner door insulation, Inner Door Assembly, and a degraded wire harness) if they have been determined to
be defective.
For payment, the following rates will apply.
Inspection ONLY of the components will be paid per completed call, at the authorized servicer's approved Maytag
Services warranty flat rate for a 2nd appliance, same day, same place.
Inspection & Component replacement will be paid per completed call, at the authorized servicer's approved
Maytag Services warranty flat rate.
The return of a Wire Harness will be paid at the authorized servicer's approved Maytag Services mailable part rate.
This rate will be paid in addition to the Inspection & Component replacement rate.
If a wire harness is replaced, return it along with a copy of a service ticket that includes the model and serial number
of the unit to:
Maytag Jackson Dishwashing Products
2500 Dr. F.E. Wright Rd.
Jackson, TN. 38305
Attn: Wire Harness Inspection
All other costs associated with the repair of the dishwasher are the responsibility of the consumer.
How to receive payment for completing the “Rinse Aid Reservoir Leaking” repair, associated with Technical Bulletin
#TDD-0011A-B:
Electronic service claims:
1. Enter your service claims through MAC, as you would a routine warranty claim, ensuring all data fields are
completed with accurate information.
Note: Routine claims rejection policies will be enforced for claims submitted with incomplete or incorrect
information.
2. Record payment code ARD in the Product Inspection field of your e-claim. Omission of this payment code
will result in claims rejection.
3. Include part number(s) and related parts information, just as you would for warranty part credit requests.
4. If you need assistance in completing the e-claim, please contact Maytag Services at
eclaims@maytagadvantage.com.
Paper service claims:
1. Complete your NARDA, as you would a routine warranty claim, ensuring all data fields are completed with
accurate information.
Note: Routine claims rejection policies will be enforced for claims submitted with incomplete or incorrect
information.
2. Record payment code ARD in bold letters as your first entry into the “work performed” area of the claim,
followed by an explanation of the completed repair. Omission of this payment code will result in claims
rejection.
3. Include part number(s) and related parts information, just as you would when claiming warranty part credit.
Remember when filing paper service claims, copy 2 (pink) and 3 (green) must be sent to your parts
distributor for part credit to be applied to your account.
4. If you need assistance in completing the paper claim, please contact Maytag Services at
serviceinquiry@maytagadvantage.com.
Page 6 of 6
6/27/2006
©2006 Maytag Services
TDD-0011B-B
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