Unitron Quantum2 User guide BTE

Quantum2 HP
behind-the-ear (BTE)
hearing aid guide
Thank you
Thank you for choosing Unitron hearing aids.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
Your hearing aids
Hearing healthcare professional:________________
___________________________________________
Telephone:__________________________________
Model: _____________________________________
Serial number:_______________________________
Replacement batteries:
Size 13
Warranty:___________________________________
Program 1 is for: _____________________________
Program 2 is for: _____________________________
Program 3 is for: _____________________________
Program 4 is for: _____________________________
Date of purchase: ____________________________
Quick reference
Table of contents
Changing batteries
Low battery warning
2 beeps every
30 minutes
Your hearing aids at a glance...................................................... 2
Warnings..................................................................................... 4
Putting your hearing aids on your ears.......................................8
Turning your hearing aids on and off ........................................ 10
Plus
(+) signs
Battery information.................................................................... 11
13
Tips for wearing hearing aids for the first time...........................15
On/Off
Tinnitus masker .........................................................................17
Operating instructions..............................................................20
Using the telephone.................................................................. 29
Protecting your hearing aids..................................................... 32
Cleaning your hearing aids........................................................ 33
On
Off
Open
Lever
v olume control; up=louder, down=softer
SmartFocus™ 2 (comfort-clarity control);
up=clarity, down=comfort
Push button
switching programs
volume control;
right aid=louder, left aid=softer
SmartFocus 2 (comfort-clarity control);
right aid=clarity, left aid=comfort
Signature features of your hearing aids.................................... 37
Assistive listening devices........................................................ 39
Troubleshooting guide...............................................................41
Warning to hearing aid dispensers (to comply with the U.S.
Food and Drug Administration (FDA) regulations) ................... 46
Information and explanation of symbols.................................. 49
Compliance information.............................................................51
Patient feedback....................................................................... 53
Additional notes........................................................................ 54
Your hearing aids at a glance
1 Earhook - your custom made earmold attaches to
your hearing aids using the earhook
9 D
ome - holds the slim tube in place in your ear
canal
2 Microphone - sound enters your hearing aids
through the microphones. Microphone shield protects microphones from dirt & debris
10Retention piece - helps prevent the dome and
slim tube from moving out of the ear canal
3 Push button - switches between listening programs
or changes the volume level or SmartFocus 2,
depending on your customized fitting
2
3
2
4 L ever - controls either the volume or SmartFocus 2,
depending on your customized fitting
4
5 Battery door (on & off) - close the door to turn on
your hearing aids, partly open the door to turn off
your hearing aids. Opening the door all the way
gives you access to change the battery
1
6
5
7
6 Tubing - part of the earmold that attaches it to
the earhook
2
3
2
8
7 E
armold - allows the sound to pass from the
hearing aids to the ear and holds the hearing aids
in place
4
8
Slim tube - sound travels down the slim tube to
the ear canal
2
5
9
10
3
Warnings
Hearing aids should only be used as directed
by your physician or hearing healthcare
professional.
Hearing aids will not restore normal
hearing and will not prevent or improve a
hearing impairment resulting from organic
conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing healthcare professional and contact
your physician.
In the unlikely case that any parts remain in
the ear canal after the removal of the hearing
aid, contact a physician immediately.
Remove your hearing aids for CT and
MRI scans or for other electromagnetic
procedures.
4
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Magnet warnings
Be sure the magnet is securely affixed to the
telephone.
Keep loose magnets out of reach of children
and pets.
If the magnet falls into your ear, contact your
hearing healthcare professional.
If the magnet is swallowed, contact your
physician immediately.
The magnet may affect some medical
devices or electronic systems. Always keep
the magnet (or the telephone equipped with
the magnet) at least 30 cm (12”) away from
pacemakers, credit cards, floppy disks or
other magnetically sensitive devices.
5
Too high distortion during dialing or
phoning may mean that the phone handset
is stressed by the magnet. To avoid any
damage, please move the magnet to
another place on the telephone receiver.
Battery warnings
Never leave hearing aids or batteries where
small children and pets can reach them.
Never put hearing aids or batteries in
your mouth. If a hearing aid or battery is
swallowed, call a physician immediately.
Precautions
The use of hearing aids is only part of
hearing rehabilitation; auditory training and
lip reading instruction may be required as
well.
In most cases, infrequent use of hearing
aids does not provide full benefit. Once you
have become accustomed to your hearing
aids, wear your hearing aids everyday all day.
6
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such as
digital cell phones can create interference
(a buzzing sound) in hearing aids. If you
experience interference from a cell phone
being used close by, you can minimize this
interference in a number of ways. Switch
your hearing aids to another program, turn
your head in a different direction or locate
the cell phone and move away from it.
Note to hearing healthcare professional
Domes should never be fitted on patients
with perforated eardrums, exposed middle
ear cavities, or surgically altered ear
canals. In the case of such a condition, we
recommend to use a customized ear mold.
Labeling
The serial number and year of manufacture are
located inside the battery door.
7
Putting your hearing aids on your ears
3.Place the hearing aid over the top of your ear.
Your hearing aids may be color-coded with a
small dot on the battery door: red = right ear;
blue = left ear.
Hearing aids with slim tubes
Hearing aids with earmolds
1.Hold the earmold between 1.
your thumb and index
finger. The opening should
be pointing in towards
your ear canal with
the hearing aid resting
upwards above your ear.
2.
2.Carefully insert the
earmold in your ear.
You may need to twist
it slightly to the back.
The earmold should fit
3.
into your ear snugly and
comfortably. Gently pull
down and back on your
earlobe to help you insert
the earmold into your ear
canal more easily.
8
1.Place the hearing aid over 1.
the top of your ear. The
slim tube should lie flush
against your head and not
stick out.
2.Hold the slim tube where it
attaches to the dome and 2.
gently push the dome into
your ear canal.
3.Place the retention piece
in your ear so it rests at the
bottom of the opening of
3.
your ear canal.
9
Turning your hearing aids on and off
Battery information
Your hearing aids have a three-position battery
door that acts as an on/off switch and that
allows access to the battery compartment.
1.
On: Close the battery door
1.
fully.
To replace the battery, fully open the battery
door for access to the battery compartment.
Note: It may take 5 seconds
before the hearing aid turns
on. Your hearing healthcare
provider can increase the start
up delay if required.
2. O
ff: Partially open the
battery door.
3.
Open: Fully open the battery
door to access and change
the battery.
10
Note: When turning your
hearing aid on and off while it
is on the ear, grasp the top and
bottom of the hearing aid with
your index finger and thumb.
Use the index finger of your
opposite hand to open and
close the battery door.
2.
3.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. After the low battery warning, sounds
may not be as clear. This is normal and can be
fixed by changing the batteries in the hearing
aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change its pitch or loudness. If you prefer, it
can be turned off entirely.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore,
it is recommended that the batteries are
replaced as soon as possible once you hear the
low battery warning.
11
Replacing the battery
1.Gently swing out the battery
door with your fingernail.
2.Grasp the battery with your
thumb and index finger and
remove.
3.Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
plus (+) sign on the side of the
battery door. This will ensure
that the battery door closes
properly.
Note: If the battery is inserted
incorrectly, the hearing aid will
not turn on.
1.
2.
3.
4.
Replacing the battery in hearing aids with a
tamper-resistant battery door
Some hearing aids have a tamper- 1.
resistant battery door for safety
reasons. To replace the battery,
open the battery compartment
and push the locking piece back
2.
inside the hearing aid using the
tip of a pen.
Remove the old battery. Insert a
new one with the plus (+) sign on
the battery facing the same way
as the plus (+) sign on the side of 3.
the battery door. The new battery
will be secured when you close
the battery door.
4. Close the battery door.
12
13
Caring for batteries
Always discard batteries in a safe and
environmentally friendly way.
To prolong battery life, remember to turn your
hearing aids off when not in use, especially
when asleep.
Remove the batteries and keep the battery door
open while hearing aids are not being worn,
especially when asleep. This will allow internal
moisture to evaporate.
Tips for wearing hearing aids for the
first time
• Start in a quiet room at home first to get
•
•
•
•
14
used to the new sound quality. Sounds like
the ticking of a clock, the humming of the
computer, the beep of the microwave or the
rustling of clothes or paper may seem loud
to you at first, because you have not been
hearing them properly for a long time.
Read aloud to yourself and learn to adjust
the volume of your own voice when you are
wearing the hearing aids.
Talk to different people and learn how to
distinguish between different sound patterns
again.
It will take some time before you are
completely used to your hearing aids and can
fully enjoy the benefits.
Wear your hearing aids for as many hours a
day as you can, and for a little longer each
day.
15
• Make notes at the back of this booklet,
write down difficult situations and describe
what any unpleasant noises were like. This
information will help your hearing healthcare
professional to fine-tune the hearing aids
better for your needs.
• Involve your family and friends in this
familiarization period. For example,
ask someone to set the television to a
comfortable volume.
• When you are beginning to get used to
wearing the hearing aids, wear them in more
difficult listening environments such as the
office, at parties or in restaurants. This can
be difficult even for people who can hear
normally. Give yourself time to regain your
ability to hear in these difficult situations.
• Make your hearing aids part of your everyday
life and be patient with yourself while you are
learning to hear sounds correctly.
16
Tinnitus masker
Unitron’s tinnitus masker is a broadband sound
generator available on the Unitron Era™ hearing
aid platform. It provides a means of sound
enrichment therapy that can be used as part of
a personalized tinnitus management program
to provide temporary relief from tinnitus.
The underlying principle of sound enrichment
is to provide supplementary noise stimulation
which can help defocus your attention from
your tinnitus and avoid negative reactions.
Sound enrichment, coupled with instructional
counseling, is an established approach to
managing tinnitus.
Tinnitus masker warnings
Air conduction hearing aids with Unitron’s
tinnitus masker are to be fitted by a hearing
healthcare professional familiar with the
diagnosis and management of tinnitus.
17
Should you develop any side effects while
using Unitron’s tinnitus masker, you should
discontinue use of the device and seek a
medical evaluation. Side effects include
headaches, nausea, dizziness, heart
palpitations or decrease in auditory function
(such as decreased tolerance to loudness,
speech not as clear or worsening of tinnitus).
The volume of Unitron’s tinnitus masker
can be set to a level which could lead to
permanent hearing damage when used
for a prolonged period of time. Should the
tinnitus masker be set to such a level in
your hearing aid, your hearing healthcare
professional will advise you of the maximum
amount of time per day you should use the
tinnitus masker. The tinnitus masker should
never be used at uncomfortable levels.
18
Important information
Unitron’s tinnitus masker generates sounds
that are used as part of your personalized
tinnitus management program to provide
temporary relief from tinnitus. It should
always be used as prescribed by a hearing
healthcare professional who is familiar with
the diagnosis and treatment of tinnitus.
Good health practice requires that a person
reporting tinnitus have a medical evaluation
by a licensed ear physician before using
a sound generator. The purpose of such
an evaluation is to ensure that medically
treatable conditions, which may be causing
tinnitus, are identified and treated prior to
using a sound generator.
Unitron’s tinnitus masker is intended for
adults 18 years of age or older who have
both hearing loss and tinnitus.
19
Operating instructions
SmartFocus 2 (comfort-clarity control)
Your hearing aids come with two controls that
allow you to further adjust them – a lever and a
push button.
Lever
The lever on your hearing aids can be
set up as either a volume control or a
SmartFocus 2 control.
Volume control
If the lever has been configured as a volume
control:
• Press up to increase volume.
• Press down to decrease volume.
As you change the volume level, your hearing
aids will beep.
Volume setting
Suggested volume level
Beeps
1 beep
Turning volume up
short beep
Turning volume down
short beep
Maximum volume level
2 beeps
Minimum volume level
2 beeps
20
If the lever has been configured as a
SmartFocus 2 control:
• Press up to increase clarity of speech.
• Press down to decrease overall noise or
improve listening comfort.
Each step will change the hearing aid
performance. Sometimes multiple steps are
required to achieve the desired listening results.
After each press wait for about 4-5 seconds
to allow the hearing aid to adjust to the new
setting.
As you change the SmartFocus 2 level, your
hearing aids will beep.
21
For more information or details, please see
page 36.
SmartFocus 2 setting
Ideal comfort and clarity level
Increase sound clarity level
Beeps
1 beep
short beep
Increase listening comfort
short beep
Maximum sound clarity level
2 beeps
Maximum listening comfort level
2 beeps
Tamper-resistant cover
Some hearing aids are fitted with
tamper-resistant covers instead of
levers to prevent someone from
accidentally adjusting the hearing aids.
The cover can still be used to make
adjustments but it requires using a
fingernail or a small tool to push up or
down.
Push button
Your hearing aids are equipped with
a push button which can be set for
switching between programs, to adjust
your volume or adjust SmartFocus 2.
Program control
If the push button has been configured as a
program control, each time you push the button,
you will move to a new hearing aid program.
Your hearing aids beep to indicate which
program you are in.
Program 1
(e.g. Automatic Program)
Program 2 (e.g. speech in noise)
1 beep
Program 3 (e.g. easy-t/telephone)
3 beeps
Program 4 (e.g. music)
4 beeps
2 beeps
Easy-t/telephone (see pg 28)
short melody
Easy-DAI (see pg 39)
short melody
DuoLink (if enabled)
(see pg 26)
Opposite ear beeps
the same as side
being adjusted
Please see the front of this booklet for a listing
of your personalized programs.
22
23
Volume control
SmartFocus 2 (comfort-clarity control)
If your push button has been configured as a
volume control:
• Push the button on your right hearing aid to
increase the volume in both hearing aids.
• Push the button on your left hearing aid to
decrease the volume in both hearing aids.
Volume setting
Suggested volume level
Beeps
1 beep
Turning volume up
short beep
Turning volume down
short beep
Maximum volume level
2 beeps
Minimum volume level
2 beeps
24
If the push button has been configured as a
SmartFocus 2 control:
• Push the button on your right hearing aid to
increase clarity of speech.
• Push the button on your left hearing aid to
decrease overall noise or improve listening
comfort.
Each step will change the hearing aid
performance. Sometimes multiple steps are
required to achieve the desired listening results.
After each press wait for about 4-5 seconds
to allow the hearing aid to adjust to the new
setting.
As you change the SmartFocus 2 level, your
hearing aids will beep.
For more information or details, please see
page 36.
25
SmartFocus 2 setting
Ideal comfort and clarity level
Increase sound clarity level
Beeps
1 beep
short beep
Increase listening comfort
short beep
Maximum sound clarity level
2 beeps
Maximum listening comfort level
2 beeps
Tinnitus masker
If your hearing healthcare professional has
configured both a tinnitus masker program and
a volume control, you can adjust the tinnitus
masker level while you are in the tinnitus
masker program. To adjust the noise level:
• Press + to increase
• Press – to decrease
As you change the level, your hearing aids will
beep.
For more information or details, please see
page 17.
26
DuoLink
If DuoLink is enabled, then changing the
volume, program or SmartFocus 2 setting on
one hearing aid, will automatically make the
change to both hearing aids at the same time.
DuoLink works for both the push button and
the lever.
For example, if your push button is configured
as a program control and DuoLink is enabled,
when you push the button on your right hearing
aid, the program will change on both hearing
aids.
27
Learning
Over time, the hearing aid will record your
preferred settings and change the start up
position on your volume or SmartFocus 2
within the range that the hearing healthcare
professional has given you access to, if they
have enabled this feature. For example, if the
hearing healthcare professional has given
your volume control 5 steps down and 5 steps
up, and you use it always at 3 steps down, the
hearing aid will learn this over time and place
your start up position at 3 steps down.
The learning feature does not apply to tinnitus
masker settings.
Remote control
Your hearing aids may also come with an
optional remote control which allows you to
switch between different listening programs,
and change your volume or SmartFocus 2
settings.
28
Using the telephone
As telephones do not all work the same, you
may experience different results from different
phones. You can use many phones by simply
holding the receiver to your ear, without the
need to change to a dedicated telephone
program on your hearing aid. You may need to
move the handset slightly up or back to find the
position that sounds best to you.
Depending on the phone type you use, your
hearing healthcare professional might have
selected a dedicated phone program on your
hearing aids. Your hearing aids may have an
automatic telephone program (easy-t feature),
which automatically switches to a dedicated
telephone program when a telephone receiver
is brought close to one of your hearing aids. You
will hear a short melody to indicate you are in
the telephone (easy-t) program.
When the receiver is moved away from the
hearing aid, it will automatically return to the
previous listening program. If the hearing aid
does not switch to the telephone program
29
automatically when the telephone receiver is
held to the ear, the magnet for easy-t hearing
aids should be attached to the telephone
receiver. The magnet is designed to strengthen
the magnetic field at the ear piece of hearing
aid compatible telephones.
To affix the optional magnet:
1. Clean the telephone receiver.
1.
Hold the magnet near
the “listening end” of your
telephone receiver and release
it. The magnet will flip to the
2.
appropriate side and seek
the optimal position on the
telephone receiver.
2. Place the double-sided tape
in this optimal position on the 3.
telephone receiver.
3. Attach the magnet to the tape.
30
Your hearing healthcare professional may also
have set up a phone program that you can
access through the push button on your hearing
aids, or through your optional remote control.
If your hearing aids are configured to work with
the wireless uDirect™ 2 neck worn accessory,
you might benefit from a Bluetooth® hands
free option. Refer to the uDirect 2 user guide for
more information.
The Binaural Phone feature enables you to hold
a phone to one ear and hear the sound clearly
in both ears. No accessories are required.
® Bluetooth is a registered trademark of Bluetooth SIG Inc.
31
Protecting your hearing aids
Cleaning your hearing aids
• Open the battery door when not in use.
Use a soft cloth to clean your hearing aid at the
end of each day, and place it in its case with
the battery door open to allow moisture to
evaporate.
• Always remove your hearing aids when
•
•
•
•
•
32
using hair care products. The hearing aids
can become clogged and cease to function
properly.
Do not wear your hearing aids in the bath or
shower or immerse them in water.
If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave.
Do not adjust any controls. Open the battery
doors immediately, and allow your hearing
aids to dry naturally for 24 hours.
Protect your hearing aids from excessive heat
(hair dryer, vehicle glove box or dashboard).
Regular use of a dehumidifier, such as a
Dri-Aid kit, can help prevent corrosion and
prolong the life of your hearing aids.
Do not drop your hearing aids or knock them
against hard surfaces.
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Never use alcohol to clean your hearing aids,
earmolds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or earmolds can seriously damage them.
Cleaning your earmolds
Clean the earmold and the outside
of the earhook with a damp cloth at
the end of each day.
Do not use alcohol to clean your earmolds.
If the earmolds become plugged, clear the
opening with a wax loop or pipe cleaner.
33
If your physician prescribes eardrops, clean
any moisture that may get into the earmolds or
tubing to prevent plugging.
If the earmolds require further cleaning:
1.Disconnect the plastic tube from the hook of
the hearing aid, by holding the hearing aid in
one hand and gently pulling the tubing away
from the earhook.
2.Wash only the earmolds and tubing in warm
water with a mild soap.
3.Rinse them with cool water and dry
overnight.
4.Make sure the earmold tubes are completely
dry. Reconnect them to the earhook on your
hearing aid by sliding the tubing back on
to the earhook. Use of a hearing aid blower
can assist with removing moisture/debris
from the tube. See your hearing healthcare
professional for more information.
34
Cleaning your slim tubes and domes
You should have the slim tubes
and domes replaced by your
hearing healthcare professional
approximately every three to six
months or when they become
stiff, brittle, or discolored.
Clean the outside of the domes at the end of
each day with a damp cloth.
You should also clean the slim tubes
periodically, with the cleaning pin provided,
when you begin to notice debris in and around
the tubes.
1. Hold the slim tube in one hand and the
hearing aid in the other hand.
2. Gently turn the hearing aid until it detaches
from the slim tube.
3. Use a damp cloth to clean the outside of the
slim tube and dome.
4. Remove the dome from the slim tube by
pulling gently, before cleaning the slim tube.
35
5. Using the black cleaning
pin provided in the
kit, gently insert the
cleaning pin where the
slim tube attaches to the
hearing aid and push the
pin all the way through the tube.
Note: The slim tubes and domes should never
be rinsed or submerged in water as water drops
may become lodged in the tube, block sound
or damage the electrical components of the
hearing aid.
6. Once the slim tube has been cleaned,
reattach it by gently turning the hearing aid
onto the slim tube.
7.Reattach the dome to the slim tube by gently
pushing it back onto the threading at the
end of the tube. You will feel the dome click
onto the ridges of the slim tube, and you
won’t be able to push it any further.
36
Signature features of your
hearing aids
SmartFocus 2 (comfort-clarity control)
Your hearing aids automatically adjust to focus
on hearing speech more clearly or to provide
comfort in noisy situations. Some hearing aid
models have either a control and/or a remote to
adjust SmartFocus 2 settings.
• Adjusting SmartFocus 2 up causes your
hearing aids to focus more on speech clarity.
• Adjusting SmartFocus 2 down causes your
hearing aids to soften background noise,
providing more comfort.
Please talk with your hearing healthcare
professional to find out which controls have
been programmed for SmartFocus 2.
As you adjust SmartFocus 2, your hearing aids
will gradually learn your preferred SmartFocus 2
settings.
37
Binaural Phone
The Binaural Phone feature enables you to hold
a phone to one ear and hear the sound clearly in
both ears. No accessories are required.
uDirect 2 and uTV 2
The uDirect 2 and uTV™ 2 are optional
accessories for your hearing aids.
• uDirect 2 provides easy, hands-free access to
Bluetooth enabled devices, such as mobile
phones. It also has a wired audio jack to plug
in devices like MP3 players, and can provide
remote control functions to adjust your
hearing aids for increased listening comfort.
• uTV 2 is used with the uDirect 2 to send sound
from your TV directly to your hearing aids. The
uTV 2 can also transmit sound from stereo
systems, computers and other audio sources.
For more information on using the uDirect 2
or uTV 2, please see the user guide for that
accessory. For information on how to get a
uDirect 2 or uTV 2 accessory, please contact your
hearing healthcare professional.
38
Assistive listening devices
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aid’s telecoil
option can help you listen in public places
equipped with telecoil compatible assistive
listening devices such as a loop system.
When you see this symbol, it means
that there is a loop system installed;
this loop system is compatible with
your hearing aid. Please contact your hearing
healthcare professional for more information on
loop systems.
Connecting to external audio sources
Your hearing aids may feature
an optional direct audio input
(DAI) to connect to other audio
sources, such as a stereo or
television, using an FM system
or a cable. The uDirect 2, an
optional wireless accessory,
also has a DAI jack.
39
Easy-DAI automatically selects your direct
audio input program when a DAI signal is
detected by your hearing aids. A short melody
will play to confirm that easy-DAI is activated.
When you disconnect the DAI input, your
hearing aids will return to the program you were
in prior to switching.
Ask your hearing healthcare professional for
information about the direct audio input system
and a connector cord.
40
Troubleshooting guide
Cause
Possible remedy
No sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing
healthcare professional
Battery upside down
Insert battery plus (+) side
up
Earmolds/slim tubes/
domes blocked with
ear wax
Clean earmolds/ domes.
See “Cleaning your hearing
aids.” Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional
41
Cause
Possible remedy
Not loud enough
Low volume
Cause
Intermittent
Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists
Two long beeps
Low battery
Replace battery
Low battery
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Whistling
Change in hearing
Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes blocked with
ear wax
Clean earmolds. See
“Cleaning your hearing
aids.” Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional
42
Possible remedy
Low battery
Replace battery
Dirty battery contact
Consult your hearing
healthcare professional
Replace battery
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Hand/clothing near ear
Move hand/clothing away
from your ear
Poorly fitting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
43
Cause
Possible remedy
Cause
Possible remedy
Weak on the telephone
Not clear, distorted
Poorly fitting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
Telephone not positioned
properly
Earmolds/slim tubes/
domes blocked with
ear wax
Clean earmolds. See
“Cleaning your hearing
aids.” Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional
Move telephone receiver
around ear for clearer
signal. See “Using the
telephone”
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
Low battery
Replace battery
Plugged microphone
shield
Consult your hearing
healthcare professional
For any problems not listed in the guide, contact your
hearing healthcare professional.
Earmolds/slim tubes/domes falling out of ear
Poorly fitting earmolds/
slim tubes/domes
Consult your hearing
healthcare professional
Earmolds/slim tubes/
domes not inserted
properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
44
45
Warning to hearing aid dispensers
(to comply with the U.S. Food and Drug
Administration (FDA) regulations)
A hearing aid dispenser should advise a prospective hearing aid
user to consult promptly with a licensed physician (preferably
an ear specialist) before dispensing a hearing aid if the hearing
aid dispenser determines through inquiry, actual observation,
or review of any other available information concerning the
prospective user, that the prospective user has any of the
following conditions: (i) Visible congenital or traumatic deformity
of the ear. (ii) History of active drainage from the ear within the
previous 90 days. (iii) History of sudden or rapidly progressive
hearing loss within the previous 90 days. (iv) Acute or chronic
dizziness. (v) Unilateral hearing loss of sudden or recent onset
within the previous 90 days. (vi) Audiometric air-bone gap
equal to or greater than 15 decibels at 500 hertz (Hz), 1,000
Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen
accumulation or a foreign body in the ear canal. (viii) Pain
or discomfort in the ear. Special care should be exercised in
selecting and fitting a hearing aid whose maximum sound
pressure level exceeds 132 decibels because there may be risk
of impairing the remaining hearing of the hearing aid user. [This
provision is required only for those hearing aids with a maximum
sound pressure capability greater than 132 decibels (dB).]
Important notice for prospective hearing aid users
Licensed physicians who specialize in diseases of the ear
are often referred to as otolaryngologists, otologists or
otorhinolaryngologists. The purpose of medical evaluation is
to assure that all medically treatable conditions that may affect
hearing are identified and treated before the hearing aid is
purchased. Following the medical evaluation, the physician will
give you a written statement that states that your hearing loss
has been medically evaluated and that you may be considered
a candidate for a hearing aid. The physician will refer you to an
audiologist or a hearing aid dispenser, as appropriate, for a
hearing aid evaluation. The audiologist or hearing aid dispenser
will conduct a hearing aid evaluation to assess your ability to
hear with and without a hearing aid. The hearing aid evaluation
will enable the audiologist or dispenser to select and fit a hearing
aid to your individual needs. If you have reservations about your
ability to adapt to amplification, you should inquire about the
availability of a trial-rental or purchase-option program. Many
hearing aid dispensers now offer programs that permit you to
wear a hearing aid for a period of time for a nominal fee after
which you may decide if you want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals
who have obtained a medical evaluation from a licensed
physician. Federal law permits a fully informed adult to sign a
waiver statement declining the medical evaluation for religious or
personal beliefs that preclude consultation with a physician. The
exercise of such a waiver is not in your best health interest and its
use is strongly discouraged.
Good health practice requires that a person with a hearing loss
have a medical evaluation by a licensed physician (preferably
a physician who specializes in diseases of the ear) before
purchasing a hearing aid.
46
47
Children with hearing loss
In addition to seeing a physician for a medical evaluation, a
child with a hearing loss should be directed to an audiologist
for evaluation and rehabilitation since hearing loss may cause
problems in language development and the educational
and social growth of a child. An audiologist who is qualified
by training and experience to assist in the evaluation and
rehabilitation of a child with hearing loss is recommended.
Cell phone
Some hearing aid users have reported a buzzing sound in their
hearing aids when they are using cell phones. According to the
ANSI C63.19 standard, the compatibility of a particular hearing
aid and cell phone can be predicted by adding the rating for the
hearing aid immunity to the rating for the cell phone emissions.
The sum of the hearing aid rating (e.g. M2/T2 = 2) and the
telephone rating (e.g. M3/T3 = 3) is 5, and any combination
that equals 5 will provide ‘normal use’. A sum of 6 or greater
indicates ‘excellent performance’. The equipment performance,
measurements, categories and system classifications are based
upon the best information available but cannot guarantee that all
users will be satisfied.
The rating of this hearing aid is at least M2/T2. Your hearing
healthcare professional can provide the actual rating for this
hearing aid.
48
N
ote: The performance of the individual hearing aids may
vary with individual cell phones. Therefore, please try the
hearing aid with your cell phone or, if you are purchasing a
new phone, please be sure to try it with your hearing aid prior
to purchase. For additional guidance, please ask your hearing
healthcare professional for the booklet entitled “Hearing aid
compatibility with digital wireless cell phones.”
Information and explanation of symbols
xxxx
The CE symbol is a confirmation by Unitron that this
Unitron product meets the requirements of the R&TTE
Directive 1999/5/EC on Radio and Telecommunication
Terminal Equipment. The numbers after the CE symbol
are the numbers of the consulted certified bodies
under the above mentioned directives.
This symbol indicates that it is important for the user to
read and take into account the relevant information in
this user guide.
This symbol indicates that it is important for the user
to pay attention to the relevant warning notices in this
user guide.
Important information for handling and product safety.
Australian EMC and Radiocommunications compliance
label.
This symbol indicates that the products described in
these user instructions adhere to the requirements for
an application part of Type B of EN 60601-1. The surface
of the hearing aid is specified as applicated part of
Type B.
49
Operating conditions:
This device is designed such that it functions without problems or
restrictions if used as intended, unless otherwise noted in these
user guides.
0° to 55° Celsius and relative humidity of <95% (non condensing).
Transport and storage conditions:
Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity Transportation: Up to 90% (non condensing).
Humidity Storage: 0% to 70%, if not in use.
Atmospheric pressure: 200 hPA to 1500 hPa.
The symbol with the crossed-out garbage bin is to make
you aware that this device may not be thrown away
as normal household waste. Please dispose of old or
unused devices, at waste disposal sites intended for
electronic waste, or give your device to your hearing
healthcare professional for disposal. Proper disposal
protects the environment and health.
The Bluetooth® word mark and logos are registered
trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by Unitron is under license. Other
trademarks and trade names are those of their
respective owners.
Quantum2 Quantum2 is a trademark of Unitron.
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Compliance information
Declaration of conformity
Hereby Unitron declares that this Unitron product meets the
requirements of the Medical Devices Directive 93/42/EEC as
well as the Radio and Telecommunications Terminal Equipment
Directive 1999/5/EC. The full text of the Declaration of Conformity
can be obtained from the manufacturer.
The hearing aid described in this user guide is certified under:
Standard hearing system
USA Canada FCC ID: VMY-UWBTE1
IC: 2756A-UWBTE1
Notice 1
This device complies with Part 15 of the FCC Rules and with RSS210 of Industry Canada. Operation is subject to the following two
conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received, including
interference that may cause undesired operation.
Notice 2
Changes or modifications made to this device not expressly
approved by Unitron may void the FCC authorization to operate
this device.
51
Notice 3
This device has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules
and ICES-003 of Industry Canada. These limits are designed to
provide reasonable protection against harmful interference in
a residential installation. This device generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
device does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
Patient feedback
Record your specific needs or concerns and bring to
your first office visit after getting your hearing aids.
This will help your hearing healthcare professional
to address your needs.
_________________________________________
_________________________________________
• Reorient or relocate the receiving antenna
_________________________________________
• Increase the separation between the equipment and receiver
_________________________________________
• C
onnect the device into an outlet on a circuit different from
that to which the receiver is connected
• C
onsult the dealer or an experienced radio/TV technician for
help
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
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53
Additional notes
___________________________________________
___________________________________________
___________________________________________
___________________________________________
Unitron Hearing Ltd.
20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1 Canada
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
___________________________________________
54
European Representative
Max-Eyth-Straße 20, 70736
Fellbach-Oeffingen, Germany
For a listing of Unitron group
companies, please visit
www.unitron.com
13-026 029-5928-02
Distributor
unitron.com