Maytag NEPTUNE WASHER Specifications

Service
This manual is to be used by qualified appliance
technicians only. Maytag does not assume any
responsibility for property damage or personal
injury for improper service procedures done by
an unqualified person.
Neptune TL
This Base Manual covers general information
Refer to individual Technical Sheet
for information on specific models
This manual includes, but is
not limited to the following:
FAV6800A
FAV9800A
16022808
Revision 0
December 2003
Important Information
Important Notices for Technicians and Consumers
Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and
workmanship go into every product to provide our customers with quality products. It is possible, however, that during
its lifetime a product may require service. Products should be serviced only by a qualified service technician who is
familiar with the safety procedures required in the repair and who is equipped with the proper tools, parts, testing
instruments and the appropriate service information. IT IS THE TECHNICIANS RESPONSIBILITY TO REVIEW ALL
APPROPRIATE SERVICE INFORMATION BEFORE BEGINNING REPAIRS.
!
WARNING
To avoid risk of severe personal injury or death, disconnect power before working/servicing on appliance to avoid
electrical shock.
To locate an authorized technician, please consult your telephone book or the dealer from whom you purchased this
product. For further assistance, please contact:
Customer Service Support Center
CAIR Center
Web Site
Telephone Number
WWW.AMANA.COM ................................................ 1-800-843-0304
WWW.JENNAIR.COM ............................................. 1-800-536-6247
WWW.MAYTAG.COM ............................................. 1-800-688-9900
CAIR Center in Canada ........................................... 1-800-688-2002
Amana Canada Product ........................................... 1-866-587-2002
Recognize Safety Symbols, Words, and Labels
! DANGER
DANGER—Immediate hazards which WILL result in severe personal injury or death.
!
WARNING
WARNING—Hazards or unsafe practices which COULD result in severe personal injury or death.
!
CAUTION
CAUTION—Hazards or unsafe practices which COULD result in minor personal injury, product or property
damage.
2
16022808 Rev. 0
©2003 Maytag Appliances Company
Table of Contents
Important Information .................................................... 2
Important Safety Information ......................................... 4
General Information
Model Identification .................................................... 8
Serial Label Location ................................................. 8
Model Nomenclature .................................................. 9
Model Specifications ................................................. 10
FAV 6800AW Trouble Shooting
Trouble Shooting General Symptoms ....................... 12
Consumer Help Codes .............................................. 13
Service Mode ............................................................ 14
Accessing Service Tests ........................................... 14
Quick Spin Test ........................................................ 14
Hold Quick Spin Step ................................................ 15
Fast Time Down Test ................................................ 15
Quick Service Cycle ................................................. 15
Membrane Pad Test .................................................. 15
Motor Control Board Output Test .............................. 15
Board Functional Test Input Control Keys ................. 16
Board Output Test..................................................... 16
Display Diagnostic Codes ......................................... 17
Diagnostic Codes ..................................................... 17
Exit Service Mode ..................................................... 18
Hose Reversal Detection And Correction................... 18
Torque Specifications ................................................ 18
Tub Displacement Sensor Diagnostics ..................... 19
Component Diagnostics ............................................ 19
Water Leak Around Pulley Tub Bottom ..................... 19
Control Board Inputs Table ........................................ 20
Membrane Pad Continuity Checks ........................... 20
FAV 9800AW Trouble Shooting
Trouble Shooting General Symptoms ....................... 21
Removing A Favorite Cycle ....................................... 22
Enter/Exit Service Mode ........................................... 23
Accessing Service Tests/Diagnostic Features .......... 23
User Interface Test .................................................... 23
Quick Spin Test ........................................................ 23
Hold Quick Spin Test ................................................ 24
©2003 Maytag Appliances Company
System Check .......................................................... 24
Service Cycle ........................................................... 25
Display Diagnostic Codes ......................................... 25
Diagnostic Codes ..................................................... 25
Exit Service Mode ..................................................... 26
Hose Reversal Detection And Correction ................... 27
Torque Specifications ................................................ 27
Tub Displacement Sensor Diagnostics ..................... 27
Component Diagnostics ............................................ 28
Water Leak Around Pulley Tub Bottom ..................... 28
Control Board Inputs Table ........................................ 29
Membrane Pad Continuity Checks ........................... 29
Disassembly Procedures
Console Removal ...................................................... 30
Control Board Removal ............................................. 30
Lid Disassembly/Removal ......................................... 32
Top Cover Removal ................................................... 32
Splash Guard Removal .............................................. 33
Bleach/Softener Dispenser Removal ......................... 33
Lid Lock/Reed Switch Removal ................................ 34
Inlet Water Valve Removal ........................................ 35
Detergent Dispenser Water Valve Removal ............... 36
Top Cover Removal ................................................... 37
Tumbler Removal ...................................................... 37
Tumbler Bearing Removal ......................................... 39
Transmission/O-Ring Seal Removal .......................... 40
Rear Strut Removal ................................................... 40
Front Panel Removal ................................................. 41
Tub Displacement Sensor Removal .......................... 41
Front Strut Removal .................................................. 43
Drain Pump/Pressure Switch Removal ..................... 44
Spinner Removal ....................................................... 45
Outer Tub Removal ................................................... 45
Drive Motor Removal ................................................. 46
Pulley/Clutch Removal .............................................. 47
Drive Belt Removal .................................................... 47
Heater Assembly Removal ........................................ 47
Motor Control Removal .............................................. 47
Spinner Support Removal .......................................... 48
Appendix A
Installation Instructions ............................................. 50
Appendix B
Use And Care ........................................................... 57
16022808 Rev. 0
3
Important Safety Information
!
WARNING
To reduce the risk of fire, electric shock, serious injury
or death to persons when using your washer, follow
these basic precautions:
• Read all instructions before using the washer.
• Refer to the Grounding Instructions in the Installation
Manual for the proper grounding of the washer.
• Do not wash articles that have been previously
cleaned in, washed in, soaked in, or spotted with
gasoline, dry-cleaning solvents, or other flammable or
explosive substances as they give off vapors that
could ignite or explode.
• Do not add gasoline, dry-cleaning solvents, or other
flammable or explosive substances to the wash
water. These substances give off vapors that could
ignite or explode.
• Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for two weeks or more. Hydrogen gas is
explosive. If the hot water system has not been used
for such a period, before using a washing machine or
combination washer-dryer, turn on all hot water
faucets and let the water flow from each for several
minutes. This will release any accumulated hydrogen
gas. The gas is flammable, do not smoke or use an
open flame during this time.
• Do not allow children to play on or in the washer.
Close supervision of children is necessary when the
washer is used near children. This is a safety rule for
all appliances.
• Before the washer is removed from service or
discarded, remove the lid to the washing
compartment.
• Do not reach into the washer if the wash tub is
moving.
• Do not install or store the washer where it will be
exposed to water and/or weather.
• Do not tamper with the controls.
• Do not repair or replace any part of the washer, or
attempt any servicing unless specifically
recommended in the User-Maintenance instructions
or in published user-repair instructions that you
understand and have the skills to carry out.
• To reduce the risk of an electric shock or fire, do not
use an extension cord or an adapter to connect the
washer to the electrical power source.
• Use your washer only for its intended purpose,
washing clothes.
• Always disconnect the washer from electrical supply
before attempting any service. Disconnect the power
cord by grasping the plug, not the cord.
• Install the washer according to the Installation
Instructions. All connections for water, drain,
electrical power and grounding must comply with
4
•
•
•
•
•
•
•
•
•
•
•
•
local codes and be made by licensed personnel
when required. Do not do it yourself unless you know
how!
To reduce the risk of fire, clothes which have traces
of any flammable substances such as vegetable oil,
cooking oil, machine oil, flammable chemicals,
thinner, etc. or anything containing wax or chemicals
such as in mops and cleaning cloths, must not be
put into the washer. These flammable substances
may cause the fabric to catch on fire by itself.
Do not use fabric softeners or products to eliminate
static unless recommended by the manufacturer of
the fabric softener or product.
Keep your washer in good condition. Bumping or
dropping the washer can damage safety features. If
this occurs, have your washer checked by a qualified
service person.
Replace worn power cords and/or loose plugs.
Be sure water connections have a shut-off valve and
that fill hose connections are tight. Close the shut-off
valves at the end of each wash day.
Loading lid must be closed any time the washer is in
operational fill, tumble, or spin. Do not attempt to
bypass the loading lid switch by permitting the
washer to operate with the loading lid open.
Always read and follow manufacturer’s instructions
on packages of laundry and cleaning aids. Heed all
warnings or precautions. To reduce the risk of
poisoning or chemical burns, keep them out of the
reach of children at all times (preferably in a locked
cabinet).
Always follow the fabric care instructions supplied by
the garment manufacturer.
Never operate the washer with any guards and/or
panels removed.
Do not operate the washer with missing or broken
parts.
Do not bypass any safety devices.
Failure to install, maintain, and/or operate this
washer according to the manufacturer’s instructions
may result in conditions which can produce bodily
injury and/or property damage.
NOTE: The Warnings and Important Safety Instructions
appearing in this manual are not meant to cover
all possible conditions and situations that may
occur. Common sense, caution and care must
be exercised when installing, maintaining, or
operating the washer.
Always contact your dealer, distributor, service agent or
the manufacturer about any problems or conditions you
do not understand.
16022808 Rev. 0
©2003 Maytag Appliances Company
Important Safety Information
! WARNING
To avoid personal injury or death from improper servicing,
make sure you read and understand the descriptions and
meaning of various safety symbols, words and labels
used in this manual, before attempting any procedures
described in the manual. Failure to understand and
comply with safety information may result in severe
personal injury or death.
General Information
This Service Manual describes the operation,
disassembly, troubleshooting, and repair of the Neptune
TL™ washer. It is intended for use by authorized
technician’s who troubleshoot and repair these units.
NOTE: It is assumed that users of this manual are
familiar with the use of tools and equipment used
to troubleshoot and repair electrical, and
mechanical systems; and understand the
terminology used to describe and discuss them.
Related Publications
This is a base service manual, covering a range of similar
models. It is intended to be used in conjunction with the
Parts Manual and Technical Sheet covering the specific
model being serviced.
Electrical Service Information
Proper Grounding and Polarization of
120 Volts Wall Outlets
For the safety of our customers and the Service
Technician ALL appliances have a three–prong power cord
and MUST be connected to a properly polarized AND
grounded wall outlet.
This information was written for those who do not
understand grounding and polarization of a wall outlet.
A 120 volt wall outlet must always be wired as shown
below.
Ground
L1
Neutral
side
Round
grounding
prong
©2003 Maytag Appliances Company
About Ground Wires
In the event of an electrical short circuit, a ground wire
reduces the risk of electric shock by providing an escape
wire for the electric current.
Standard accepted color coding for ground wires is green
or green with a yellow stripe.
Grounding wires and wires colored like grounding wires
are NOT to be used as current carrying conductors.
! WARNING
To reduce the risk of fire, electric shock, serious injury
or death, all wiring and grounding must conform with
the latest edition of the National Electric Code, ANSI/
NFPA 70, or the Canadian Electrical Code, CSA
C22.1, and such local regulations as might apply. It is
the customer’s responsibility to have the wiring and
fuses checked by a qualified electrician to make sure
your home has adequate electrical power to operate
the washer.
! WARNING
To avoid risk of personal injury or death due to
electrical shock:
•
•
•
•
•
•
•
•
•
•
•
Observe all local codes and ordinances.
Disconnect electrical power to unit before servicing.
Ground appliance properly.
Check with a qualified electrician if you are not sure
this appliance is properly grounded.
DO NOT ground to gas line.
DO NOT ground to cold water pipe if pipe is
interrupted by plastic, nonmetallic gaskets, or other
insulating (nonconducting) materials.
DO NOT modify plug on power cord. If plug does not
fit electrical outlet, have proper outlet installed
by qualified electrician.
DO NOT have a fuse in the neutral or ground circuit.
A fuse in the neutral or ground circuit could result in
an electrical shock.
DO NOT use an extension cord with this appliance.
DO NOT use an adapter plug with this appliance.
DO NOT pinch power cord.
Neutral
0
V.A.C.
115±12
V.A.C.
115±12
V.A.C.
16022808 Rev. 0
5
Important Safety Information
Explanation
Polarization–This means that the larger slot must be
neutral and the small slot must be at line voltage.
Mispolarized–The outlet is incorrectly wired so that the
larger slot is at line voltage and the smaller slot is neutral.
Grounded–This means the round hole connection is connected to earth ground through a connection to the main
power panel.
Ungrounded–The round hole connection is not complete to
earth ground and/or the main power panel.
Grounding Instructions
! WARNING
• To avoid the risk of electrical shock or death, do not
alter the plug.
• Do not remove grounding prong when installing
grounded appliance in a home that does not have
three wire grounding receptacle. Under no condition
is grounding prong to be cut off or removed. It is the
personal responsibility of the consumer to contact a
qualified electrician and have properly grounded three
prong wall receptacle installed in accordance with
appropriate electrical codes.
• To avoid the risk of electrical shock or death, this
equipment must be grounded.
This equipment MUST be grounded. In the event of an
electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric
current. This unit is equipped with a cord having a
grounding wire with a grounding plug. The plug must be
plugged into an outlet that is properly installed and
grounded.
Consult a qualified electrician or technician if grounding
instructions are not completely understood, or if doubt
exists as to whether the equipment is properly grounded.
Do not use an extension cord. If the product power cord
is too short, have a qualified electrician install a three-slot
receptacle. This unit should be plugged into a separate 60
hertz circuit with the electrical rating as shown in the
appropriate drawing. Models operate with a supply voltage
of 120 Volts.
i
6
16022808 Rev. 0
©2003 Maytag Appliances Company
Important Safety Information
i
KEEP CLEAR
ROTATING BELTS AND PULLEYS
i
©2003 Maytag Appliances Company
16022808 Rev. 0
7
General Information
Service
Model Identification
Complete registration card and promptly return. If
registration card is missing:
• For Maytag product call 1-800-688-9900 or visit the
Web Site at www.maytag.com
• For product in Canada call 1-866-587-2002 or visit the
Web Site at www.maytag.com.
When contacting provide product information located on
rating label. Record the following:
Model Number:
___________________
Manufacturing Number:
___________________
Serial or S/N Number:
___________________
Date of purchase:
___________________
Dealer’s name and address:
___________________
Keep a copy of sales receipt for future reference or in
case warranty service is required. To locate an authorized
technician:
• For Maytag call 1-800-462-9824 or visit the Web Site at
www.maytag.com.
• For product in Canada call 1-866-587-2002 or visit the
Web Site at www.maytag.com.
Warranty service must be performed by an authorized
technician. We also recommend contacting an authorized
technician, if service is required after warranty expires.
Parts and Accessories
Purchase replacement parts and accessories over the
phone. To order accessories for your product call:
• For Maytag product call 1-800-462-9824 or visit the
Web Site at www.maytag.com.
• For product in Canada call 1-866-587-2002 or visit the
Web Site at www.maytag.com.
Extended Service Plan
We offer long-term service protection for this new washer.
• Dependability PlusTM Extended Service Plan is
specially designed to supplement Maytag’s strong
warranty. This plan covers parts, labor, and travel
charges.
Call 1-800-925-2020 for information.
Serial Label is located in the upper left hand corner of the
cabinet back panel.
8
16022808 Rev. 0
©2003 Maytag Appliances Company
General Information
Neptune Nomenclature
F
A
V
6
8
0
0
A
Y
W
Color
Build Location
A
C
F
H
J
S
N
W
Q
Amana
Cleveland
Florence
Herrin
Jackson
Searcy
Newton
White
Bisque
Listing
W
Y
Z
Y
Product Type
A
Automatic
120V-60hz
240V-60hz
Canada 240V-60hz
220-240 V / 50-60 Hz
Marketing Code
Wash Position
H
V
This identifies which
version of production the
unit is.
Horizontal
Vertical
Feature Content
6800
©2003 Maytag Appliances Company
16022808 Rev. 0
Feature Package
9
General Information
10
16022808 Rev. 0
©2003 Maytag Appliances Company
General Information
5
©2003 Maytag Appliances Company
16022808 Rev. 0
11
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires
g power.
Maytag Neptune™ TL FAV6800AW Washer
Diagnostic Code table follows later in this document.
Will Not Start
• Plug cord into live electrical outlet.
• Check fuse or reset circuit breaker to outlet.
• Close lid and push the START/PAUSE button to start
washer. The START/PAUSE LED should change from
flashing to on continuously.
• Check to see if the washer is in a pause or soak
period of the cycle. Wait briefly for cycle to advance.
• Check for restricted drain system.
• Check the lid, lid latch mechanism, and circuitry (see
Will Not Lock).
Will Not Spin
• During fill cycle – If machine tumbles and spins
simultaneously replace clutch assembly.
• During spin cycle – If machine tumbles and spins
simultaneously replace clutch assembly.
• Perform Motor and Motor Control Test.
• Check belt.
• Check that the machine control correctly senses that
all 3 water levels are empty. See Board Input Test.
• Tub Displacement Sensor disconnected, or loose
wire.
Leaking
• Make sure supply hose connections are not leaking.
Check for rubber gasket damage due to overtightening.
• Make sure end of drain hose is correctly inserted and
secured to drain facility.
• Check bottom of tub around the pulley. See special
instructions page 19.
• Check internal hose connections (fill & drain systems,
hoses & clamps).
• Check tub cover. Remove, reposition and reinstall
the tub cover seal. Seal seam must be at the top of
the tub cover.
• Make sure water dispensing system on inner lid is
securely attached to lid.
• Make sure dispenser valve is securely attached to
mounting bracket.
• Check standpipe for leak. Wrap a dry rag around the
standpipe opening. If rag becomes wet leak is fault of
home plumbing. Be sure the standpipe is capable of
accepting the flow of water from the washer.
• Check the lid hinges if water is coming out behind the
lid.
• Check for bowing of lid where water enters detergent
dispenser.
No Water Fill
• Go to No Fill Test.
• Check to make sure water supply is turned on fully.
• Normal water level is 1 to 7 inches inside the spinner.
• Check electrical circuit and connections at the water
valve, and pressure switch.
• Check for kinks in inlet hoses.
• Check for clogged inlet screens.
• Visually check hot and cold separately for fill.
• Check for low water pressure. May be dependent on
pressure entering home. Variations may occur due to
usage in the home at the time machine is used.
• Check for frozen pipes and hoses.
Display Lights Up When Lid is Opened
• This is normal behavior.
Tub Full of Suds
• Check for restricted drain system.
• Check for loose wire connections at control board
and pump.
• Perform Motor and Motor Control Test.
• Use high efficiency or low sudsing detergent specially
formulated for front load washers.
• Run the clothes washer through another complete
cycle using the coldest water and no detergent.
• Reduce detergent amount for that specific load size
and soil level. Towel loads have a minimal amount of
soil present and typically create more suds.
• Check to see if belt is off motor and pulley.
Wet Clothes
• Very small clothes loads can cause unbalanced
No Tumble
loads - add additional towels.
• Start normal cycle with an empty machine and allow • Excessive suds may have been present.
a fill to check tumble.
• Check Tub Displacement Sensor connection and
• Fabric cycles such as NORMAL, DELICATES, HAND
main harness connector at machine control board.
WASH, & WRINKLE CONTROL only tumble
• Check Tub Displacement Sensor for 0 to 3.0 Volts
periodically, every 60 seconds.
DC output voltage between ground and the board
• Check for loose connections at machine control
input. Check for 12 Volts DC input voltage between
board, motor control board and motor.
the ground and the board output. Only check for
• Perform Motor and Motor Control Test.
voltage at the Tub Displacement Sensor. Do not
• Washer does not tumble during most fills or during
perform a continuity check. See Tub Displacement
presoak.
Diagnostics.
• Washer with heat option does not tumble while
heating.
• Check belt.
12
16022808 Rev. 0
©2003 Maytag Appliances Company
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Excessive m otion was detected in spin (dc or L L)
R un Q uick Spin Test with an em pty tub to check T ub
D isplacem ent Sensor and M achine Control Board.
•
C heck for restricted drain system .
•
Perform Motor and Motor C on trol Test.
W ill Not Lock
•
Lid not all the way closed or not properly aligned.
•
C heck electrical connections at lock assem blies,
m achine control board, and M otor C ontrol Board.
•
M agnet m issing. (Located on the back side of
dispenser assem bly inner lid, front Left corner).
•
Laundry load is too large to close lid.
•
C heck system relay for welded contacts. (Diagnostic
code 34) D isconnect power. Continuity between p.6
pin 1 to p.8. pin 1 at the M achine Control Board
connector.
•
G o to Lid Lock T est.
•
M ake sure inner lid is properly assem bled to lid.
•
M ake sure door lock bum pers are fully seated to top
cover.
•
•
T he w asher will need to go through a H ot / Cold cycle
if the fill hoses were previously installed incorrectly
and then corrected.
• Check W ater V alve Therm istor. R esistance a room
tem perature is 61700 ohm s. (See bo ard inpu t/outpu t
chart)
N oise / Cabinet H its
•
Level the m achine
•
C heck sensor (refer to T ub Sensor T est).
•
C heck Strut and Strut Isolator for proper operation.
•
C heck for D iagnostic C ode “10”.
C onsum er Inform atio n C odes
If the consum er observes codes on display, see table
below.
L ED
D escrip tion
Display
W ill Not Unlock
•
Press off. T he m otor control is not responding if it
tak es 4 m inutes to unlock . T he m otor control is
either bad or disconnected.
•
U nplug and reconnect power cord. W ait 20 seconds
for m achine to unlock .
•
C heck lid locked switch circuit. C ircuit should be
closed at m achine control. (See b oard inp ut/outp ut
chart)
•
C heck for loose electrical connections at lid lock and
at m achine control board.
•
Push lid closed to m ake sure nothing from inside is
pressing against it which m ay keep it from unlocking.
•
Perform Motor and Motor C on trol Test. (see M otor
and M otor C ontrol T est section).
•
If necessary, rem ove clothes by disconnecting power
to washer, and open top cover with a putty knife.
W ill Not Drain
• C heck for restricted drain system .
• C heck low, m edium , and high water fill com pletion. G o
to N o Fill Test
• C heck for 120 VA C at the pum p when a spin cycle is
selected < 550 rpm .
• G o to Board O utput T est and perform Pum p out test.
• In cold clim ates check for frozen D rain H ose.
W rong W ater T em p erature
• T oo H ot/Too C old: T his washer uses a reduced
am ount of water, while the control board m eters the
incom ing flow to regulate the actual tem perature of the
water in the tub. T his m ay appear to be significantly
warm er/cooler than expected.
• C heck that both faucets are on fully.
• M ake sure the tem perature selection is correct.
• T his w asher will com pensate for reversed fill hoses.
See H ose Reversal D etection.
• M ake sure water heater is set to deliver a m inim um of
120°F (49°C) hot water at the tap. A lso check water
heater capacity and recovery rate.
• If the water heater is located a long distance from
washer, the water line m ay need to be purged prior to
starting wash cycle.
• D isconnect inlet hoses and clean screens.
©2003 Maytag Appliances Company
16022808 Rev. 0
CL
dc
FL
LO
Lr
nd
OP
od
nF
PF
Sd
UL
UC
C losed: Lid is closed.
D istribute Clothes: T he load is
unbalanced, preventing high speed
spin. R edistribute clothes.
F ailed to Lock: The m achine has
repeatedly tried to lock the lid. M ak e
sure the lid is shut com pletely.
Locked: Lid has failed to unlock the m achine has repeatedly tried to
unlock the lid. P ush lid closed to
m ak e sure nothing from the inside is
pressing against the lid, preventing
unlock ing.
Locked Rotor: T he m achine has
repeatedly tried to turn the m otor.
N o D rain: T he m achine has tried to
drain.
Lid is O pen: M ake sure it is fully
closed before starting cycle.
O pen the Lid: T he lid has not been
opened for the last three com pleted
cycles.
N o fill: the m achine has tried to fill.
S ee N o W ater Fill.
P ow er failure: Power to the m achine
has been lost during the last cycle.
T his m ay also occur on start up of a
new m achine due to factory testing.
C heck the lid. P ress any key to
return the display to norm al activity.
S uds: M achine has detected high
level of suds. T he m achine will alter
its cycle for this situation. Use hE
detergent or reduce the am ount of
detergent.
Latch U nlocked: Close lid tightly to
enable locking.
C ontinuous U nbalanced Circuit.
S ee W et C lothes T roubleshooting.
Im proper signal from T ub
D isplacem ent Sensor.
13
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
LED
Display
Description
UB
See Diagnostic Code 10
LL
Large Load Detected
CL
Clear To Reset Cycle Counts
oL
Test or Display
Press LED to
Start
Press LED to
Cancel
Press Signal ↑
(up) and ↓
(down) together
Press Presoak
(then individual
buttons to test)
Press Signal ↑
(up) and ↓
(down) to
resum e
Press Off twice
after starting
test
Press Super
Wash
Press Super
Wash
Press
Delicates
Press
Delicates
Press W rinkle
st
Control – 1
code displays
Press Wrinkle
Control again
All Diagnostic
Codes
Press Set
Delay ↑ or ↓
N/A
Cycle Count
No. for
Diagnostic
Code
Press and hold
Normal while
diagnostic code
is displayed
Release
Normal
(returns to
diagnostic code
display)
Clear All
Diagnostic
Codes
Press Quick
Wash + Whites
together while
displaying
diagnostic
codes
Press Bulky
Items 3 times
st
1 press- m ajor
soft. revision
nd
2 – m inor soft
revision
Signal +: 10’s
and 1’s digits
Signal -: 100’s
and 1000’s
digits
Colors/Jeans:
10-thousands &
100-thousand
digits
Hold Quick
Service Cycle
Step
Machine Paused-Load W edging
M embrane
Test
IN
Service M ode
Service Mode enables service personnel to verify the
operation of the washing m achine and diagnose
problem s. Service Mode can be entered in the m iddle of
any wash cycle without interrupting the cycle. W hile in
Service Mode, the technician can cancel the current
cycle, set a continuous running m ode, start a variety of
special service tests and view diagnostic displays.
Enter / Exit Service M ode
To enter Service Mode press the Enviro Plus and Spin
Only keys for three seconds or until the control beeps.
The m otor speed will be displayed when started (m otor
not running display will be 00). The present state of the
m achine will not be changed. (i.e., the current cycle in
progress will not be interrupted and only the display will
change).
To exit: 1) Press Enviro Plus and Spin Only keys for 3
seconds again, or 2) press Off, or 3) unplug the
m achine.
The following table sum m arizes special tests and
features available in Service Mode, along with methods
of activation and cancellation.
Accessing Service Tests and Diagnostic Features
w hile in Service Mode.
Test or Display
#
14
Press LED to
Start
Press Hand
W ash
Press Off (exits
Service Mode)
Hold Quick
Spin Step
(holds
predefined
RPM)
Press Hand
W ash (during
test)
Press Hand
Wash (cancels
hold & resum es
next step)
Fast
TimeDown /
Advance
to Next
Step
Press Quick
W ash during
cycle
Press
W ash/Rinse
Temp ↑ (up)
key
Board
Output
Test /
System Check
Diagnostic
Code Display
(Initial)
Display
Software
Version
Press LED to
Cancel
Quick Spin
Test
Quick
Service
Cycle
Board
Input
Test
Press Off (also
exits Service
Mode)
Cycle Count
Press Bulky
th
Items a 4 tim e
Quick Spin Test
W hile in Service Mode, press the Hand Wash
key to start a Quick Spin Test.
Quick Spin test steps are as follows:
1) Lock the lid.
2) Spin to index speed 90 rpm and hold for 60
seconds. Pum p drains m achine.
3) Spin to index speed 150 rpm and hold for 6
seconds.
16022808 Rev. 0
©2003 Maytag Appliances Company
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
4)
5)
6)
7)
Spin to index speed 350 rpm and hold for 6 seconds. 5. Warm softener fill: Energize cold water and fabric
Spin to index speed 550 rpm and hold for 6 seconds.
softener valves until medium level is reached.
Spin to index speed 700 rpm and hold for 6 seconds.
Advance to next step if water is not connected to
Spin to index speed 850 rpm and hold for 6 seconds.
machine.
Pump out.
6. Drain and Spin to 850 rpm.
8) Coast down to 0 rpm chimes 3 times.
7. Display a “PA” (Passed) continuously for 5 seconds
if no diagnostic codes were logged during the test.
8. Unlock the lid when the RPM is zero.
Speed Range
Displayed
If a diagnostic code is logged during the test, the righta) 0-99 rpm
0-99 (actual)
most dot will turn on and stay on until quick service cycle
test has ended. Any diagnostic code logged during this
b) 100-999 rpm Speed X 10 ex: 85.= 850rpm
test will result in failure of the test, but will not necessarily
stop the test.
Hold Quick Spin Step
If the Hand Wash key is pressed again during
During the Quick Service Cycle, pressing the Quick
the Quick Spin test, the machine will hold at the
Wash key will advance to the next step.
next highest index speed for up to 30 minutes.
Pressing the Hand Wash key will suspend
To cancel press the Hand Wash key again.
the machine at the current step for up to 30
minutes or until Hand Wash is pressed
Fast Time Down Test
again. All LEDs should flash on and off
While any test or cycle is running in Service
while the system is suspended or on hold.
Mode, pressing the Quick Wash key will
Membrane Pad Test
advance the program to the next cycle
While in Service Mode, pressing the Presoak key will
stage.
start a membrane switch check that verifies switch
operation. All the LEDs (except Presoak ) can be toggled
For example if in one of the following:
or slewed by pressing the key associated with the LED or
set of LEDs. Each time either set delay arrow is pressed
Stage of
Advances To
Wash Cycle
the digits toggle between a blank and 8 . All keys
¾
Presoak
Wash
Spin/Drain
End of Presoak
Every 5 Minutes of
Wash Time
End of the
Spin Profile
(including the OFF button) must be pressed within 5
minutes for this test to pass. “PA” will be displayed for
five (5) seconds once all keys have been pressed and the
test is completed. Following 10 seconds of inactivity at
any point, this test will exit without any display.
Motor Control Board Output Test
1. Disconnect power to the washer.
2. Remove the front panel and disconnect the JP4
Rinse
End of Rinse
Connector from the Motor Control Board.
3. Reconnect the washer power cord to supply voltage.
Make sure the lid is closed.
Enviro Plus and Spin Only keys for 3
4.
Press
Quick Service Cycle
seconds to activate Service Mode.
While in Service Mode, pressing the
5. Access Board Output Test by pressing the
Wash/Rinse Temp key will start a Quick
Delicates key. Display shows “ot”.
Service Cycle. This will be a quick check of all
6. The lid must be locked to access Motor Control
systems. If display shows od then open and close lid.
Board Output Test. To lock the lid press
Pressing Quick Wash will advance to the next cycle.
Colors/Jeans. To verify the test, the quick wash LED
The following steps are performed: Display shows “sc”.
will be on, indicating the system relay is activated. If
off, press Quick Wash with the lid shut to activate.
1. Lock lid and pump starts.
7. Press Whites to start the motor control output test.
2. Cold bleach fill. Energize the cold and bleach water
This will send 120VAC to the motor control board.
valves to low setting. Advance to next step if water is
The motor control will execute a test routine and the
not connected to machine.
motor should run, rotating the spinner at 50 rpm.
3. Tumble using 48 rpm tumble for 10 seconds.
There could be up to a 20 second delay before the
4. Tumble with hot fill: Continue tumble while energizing
spinner starts rotating.
hot water valve for 5 seconds.
©2003 Maytag Appliances Company
16022808 Rev. 0
15
@
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
8.
If motor does not run: Check for 120 VAC at the
This test turns on a specified output after a key press.
motor control board harness between L1 and Neutral. Pressing the Super Wash key again cancels the test.
See Illustration
(Display shows in).
While in Service Mode press the following key to check
respective function.
Key
Function
*Display
Normal
Lid Position
or
Wrinkle Control Lock State
or
Whites
**High Water Level
or
or
Colors / Jeans **Medium Water Level
Bulky Items
or
**Low Water Level
Enviro Plus
*** Water Temperature
Indicates Pressure Switch not satisfied for that water
level.
Indicates Pressure Switch satisfied for that water
level.
**The appropriate water level must be added before
running test.
1. For “High Water Level” enter the “Board Output
Test” and select Spin Only. Exit “Board Output
Test” after water fill and enter “Board Functional
Test”.
2. For “Medium Water Level” start a Normal cycle.
After water fill stop cycle and enter “Board
Functional Test”.
3. For “Low Water Level” start a Enviro Plus cycle.
After water fill stop cycle and enter “Board
Functional Test”.
*
If voltage is present, then problem exists with the motor
and motor control system.
• Check for loose electrical connections at motor, and
motor control board.
• Check phase windings of the motor. See Illustration. If ***Note: For the water temperature, the value could be
motor windings are good, replace the motor control
three digits, in which case the first digit will be displayed
board.
separately from the other two (2) digits. The two displays
will be shown alternately. Each temperature will be
displayed by default in Fahrenheit units and can be
changed to Celsius units by pressing either Set Delay
Time Arrow key (up or down).
Board Output Test
While in Service Mode, pressing the Delicates key will begin
the Board Output Test. This test turns on a
specified output after a key press. (Pressing the
Delicates key again cancels the test.) All outputs
will be turned off after five (5) minutes.
While in Service Mode press the following key to check
respective function.
If voltage is not present;
• Check for loose electrical connections at Machine
Control Board or broken wires in harness.
• Check lid actuator switch and related wiring. The lid
must be closed and locked by pressing colors/jeans.
The system relay is then activated and the quick wash
LED is lit.
IN
16
Board Functional Test Input Control
Keys
While in Service Mode, pressing the Super
Wash key will begin the Board Input Test.
Key
Normal
W rinkle Control
Whites
Colors / Jeans
Bulky Items
Spin Only
Quick Wash*
Presoak
Extra Rinse
16022808 Rev. 0
Function
Hot Water Valve
Fabric Softner Valve
Motor Control
Lid Lock*
Bleach Valve
Cold Water Valve
Toggle System Relay
Drain Pump
Lid Unlock*
©2003 Maytag Appliances Company
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
*Note: Function may not occur for up to 20 seconds.
While in the Board Output Test, the Quick
Wash LED is always ON.
When the Neptune TL is plugged in, the
Machine Control Board will check the lid
latch mechanism every 20 seconds. If found
to be locked with no cycle running, the
Control Board will send a signal to the switch
to unlock the lid.
Display Diagnostic Codes
The diagnostic code display can be
toggled on and off from Service Mode
by pressing the Wrinkle Control key.
The display will show a “d”.
The diagnostic codes can be viewed by using the Set
Delay Time arrow keys. The Set Delay Time down
arrow key will cycle down the list one code at time each
time it is pushed. The Set Delay Time up arrow key will
cycle up the list one code each time it is pushed. The
first time the Set Delay Time down arrow key is pushed,
the newest code will be displayed. A code generated
during or after the current cycle will be displayed with
the rightmost dot “.” turned “ON”.
Access Other Features
W hile a diagnostic code is displayed, if the Normal
Cycle key is pressed and held, the machine will display
the number of cycles since the diagnostic code
occurred. To clear the diagnostic list press the Quick
Wash and Whites key while viewing the list. The cycle
count for each diagnostic code will also be reset to 0,
but not the machine cycle count.
Diag. Description
Code
Continuous
unbalanced
5
circuit. Out
of balance
circuit
6
8
10
11
Diagnostic Codes
Diag. Description
Code
Trigger
1
No Drain
The water
level fails to
drop below
the Low level
before a spin
2
The lid fails
to unlock
Lid failed to
unlock after
multiple
attempts
3
No Fill
Total fill 14
minutes
exceeded.
4
The lid fails
to lock
Lid failed to
lock after 11
attempts
©2003 Maytag Appliances Company
Action to be
taken
Displays "nd"
Go to "Will Not
Drain"
Troubleshooting
Section
Displays "LO"
Go to "Will Not
Unlock"
Troubleshooting
Section
Displays "nF"
Go to "No Water
Fill"
Troubleshooting
Section
Displays "FL"
Go to "Will not
unlock"
Troubleshooting
Section
15
16
17
16022808 Rev. 0
Trigger
Action to be
taken
Displays "uC"
Go to "Wet
Clothes"
Troubleshooting
Section
Displays "Lr"
Go to "Motor
Control Board
Output Test"
See section
for unbal.
loads.
(During spin
only)
Locked rotor
Locked
is still locked
Rotor forcing
after 10
a shut down.
attempts.
Higher water
levels were
W ater level sensed while Go to "No Water
sensor fault.
the lower
Fill Test"
water levels
were not.
Unbalance
or cabinet hit
LED – W ill display
detected
during final Less than 500 “ub”
spin, which rpm due to an Go to "Wet
prevented
unbalanced Clothes"
the spinner
load.
Troubleshooting
from
Section"
exceeding
500 rpm
Go to "Clear
diagnostic codes"
Disconnect and
reconnect the
W ill not
Difficulty in washer power cord
remember
reading
at power supply
machine
memory
outlet.
settings
If condition still
exists, replace
machine control
board.
Detected a Go to "Membrane
key pressed Pad Check"
more than 75 Check connection
Stuck Key seconds. The of keypad to control
key is
board.
assumed to Replace console if
be stuck.
necessary.
High speed
Speed less Go to "Wet
not achieved than 400 rpm Clothes"
due to
during a main Troubleshooting
torque.
wash cycle. Section"
LED – W ill display
The lid was Did not sense “od”
not opened lid open after Customer may have
after
the last three tried to repeat wash
completed
completed cycle without
opening the lid. Go
wash cycles.
cycles.
to "Lid Lock Test"
17
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Diag. Description
Code
18
Detected lid
lock switch
open during
cycle when
not
expected.
22
Detected lid
switch open
during cycle
(when not
paused).
23
Lid is locked
at start of
cycle
24
Motor high
RPM
detected two
times
25
Motor tach
signal exists
without
motor
running
28
W ater valve
thermistor
failure
34
W elded
system relay
40
Washer not
operating
due to
tumble not
functioning
Trigger
Action to be
taken
Check for loose
wire connections.
Clear the diagnostic
code and recheck;
Open lid lock if reoccurs, perform
switch with Diagnostic
motor
Motor/Motor
running.
Control Board test
Check for faulty
motor relay on the
machine control
board.
Detected lid
Go to "Lid Lock
sensor switch
Test"
open and the
Troubleshooting
lid locked
Section
switch locked.
Lid lock is Go to "Will Not
locked and a Unlock"
user tries to Troubleshooting
start a cycle. Section
Motor tach
signal is seen Replace motor
at maximum control board.
speed.
Tach signal
exists without
torque input. Replace motor
(Abnormal control board.
condition
only)
Abnormal Go to "Wrong
high/low temp Water
or ohm
Temperature"
resistance Troubleshooting
seen
Section
Disconnect power.
Continuity between
Change of
p.6 pin 1 to p.8. pin
state of the
1 at the Machine
relay
Control Board
connector.
LED – W ill display
“oL”
The washer is
unable to complete
its cycle. The
Load bound
paddles cannot
up.
move. To continue,
separate and
redistribute the
load, then press
“start/pause”.
presses) in Service Mode, the machine will exit the
Service Mode and resume normal operations. Pressing
the Off key will completely exit Service Mode. If a cycle
is running, cancel the cycle. Pressing the Start/Pause
key while running a test will pause the individual test,
while remaining in Service Mode. A power loss during
Service Mode will cancel this mode.
Hose Reversal Detection and Correction
The washing machine has diagnostic features that
determine if the hoses are reversed on the first
complete cycle after power up. The control board
monitors water temperatures during the wash cycle.
The control system is capable of detecting hot and cold
water intake hose reversal and will change the fill
temperature as necessary after the first cycle.
The control system stores and retains hot and cold
water intake hose reversal information which is detected
on the first three complete cycles after power up.
The system reverts to factory defaults for the cold and
hot water valves and cancels hose reversal detection if
a diagnostic code 28 has been logged in a cycle.
See “Wrong Water Temperature” in the trouble
shooting tips, at the beginning of this document for more
information.
Torque Specifications
Pulley clutch Bolt
96 in. lbs.
Clamp Ring 1520 ft. lbs.
Exit Service Mode
To exit: 1) Press Enviro Plus and Spin Only keys for 3
seconds again, or 2) press Off, or 3) unplug the
machine. After five (5) minutes of inactivity (user key
18
16022808 Rev. 0
©2003 Maytag Appliances Company
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Torque Specifications Continued
Spinner Support Shaft Nut 64-80 ft. lbs. Special
wrench required.
Component Diagnostics
NOTE: Unplug lower harness connector under
console and test from wire insertion side.
Component
Check
Drain Pump
Tub Displacement Sensor Diagnostics
CAUTION: Do not perform continuity check directly on
Displacement Sensor due to the potential for damaging
the microprocessor chip in the sensor.
1.
2.
3.
4.
Enter the Service Mode by pressing and holding
the Enviro Plus and Spin Only keys for three
seconds.
Press the Super Wash key.
Press Delicates.
Push tub to back right corner so sensor extends
beyond the #2 mark m olded on slider. Display will
show “UO” (Unbalance open).
2
1
Tub
Displacem ent
Sensor
#2 Mark
5.
6.
Press Hand Wash.
Pull tub to front left corner and push down so
sensor collapses to before the #1 mark m olded on
slider. Display will show “UO” (Unbalance open).
1
#1 Mark
NOTE: Moving the sensor midway between m ark #1
and mark #2 represents normal operation.
Press Hand Wash or Delicates. Display will
show “UC” (Unbalance Closed).
©2003 Maytag Appliances Company
Pin
2 and 11
Pressure
Switch Low
Level
4 and 13
Pressure
Switch Med
Level
13 and 14
Pressure
Switch High
Level
1 and 9
Wire
Range
Color
WH
0 to 30
and
Ohm s
RD/BK
BR and
0 to 20
RD/W Ohm s (no
H
water in
machine)
PU and
0 to 20
RD/W Ohm s (no
H
water in
machine)
GY/BK
0 to 20
and
Ohm s (no
YL/BL
water in
machine)
Insertion Side Lower Harness
Pin #8
Pin #14
Pin #1
Pin #9
Special Instructions Water Leak Around Pulley On
Tub Bottom
W ater leaking around the pulley on the bottom of the
tub, check the following:
1.
Rem ove the Transmission. The Transmission
should be approx. 1/3 full of oil. The oil in the
Transm ission should be thick, similar to a high
viscosity motor oil. Tip the Transm ission slightly, the
oil should m ove slowly. If the Transmission is nearly
full or if the fluid is very thin and m oves quickly, the
Transm ission has water in it. Replace the
Transm ission, O-Ring, Spinner Support, Tub Seal
and Outer Tub.
2. If no water is inside the Transmission, check the
integrity of the O-Ring. Look for signs of water or
rust on and around the Input Shaft. If the O-Ring is
bad or there are signs of water or rust around the
input shaft, replace the spinner support, tub seal
and the outer tub.
3. If there was no water in the Transmission or around
the top of the Input Shaft, it is likely the water was
leaking through the Tub Seal. Replace the Outer
Tub and Tub Seal. Inspect the Spinner Support for
damage around the Tub Seal area. Replace the
Spinner Support if it is damaged.
4. The Clutch Assem bly should be inspected for signs
of water or oil contamination. Clean Clutch
Assem bly as needed. Replace Clutch Assem bly
when water or oil contam inates the roller clutches.
Note: Oil in a new Transm ission is clear. During
operation, the oil will turn a dark color caused by the
special com pounds in som e of the bushings.
16022808 Rev. 0
19
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Titan LED Washer Control Board Inputs Table
Description
Item
Water Valve
Thermistor
Power Cord
Voltage
Input type
Input to Where
0 - 3.3 VDC
Analog
120 VAC
Input to Microprocessor
Input to some relays
Neutral
120 VAC
Input to some relays
Ground
Chassis
ground
0 - 12 VDC
Digital
Line
Lid Lock Switch
This switch senses if the lid is
locked
Lid Closed Switch
This switch senses if the lid is
closed
0 - 12 VDC
Digital
User Interface
Membrane switch key pad
0 - 12 VDC
Digital
Tach from Variable
Tach signal
Speed Motor Control
0 - 12 VDC
Digital
Pressure switch
Low water level
0 - 12 VDC
Digital
Medium water level
0 - 12 VDC
Digital
High water level
120 VAC
Comments
Input to Microprocessor and safety
circuitry
Input to Microprocessor and
system relay coil
Input to Microprocessor
Input to Microprocessor and safety
circuitry
Input to Microprocessor
Input to Microprocessor
Input to Microprocessor and some
relays
Closed when lid
is locked
Closed when lid
is closed
Open when key
is not pressed
Closed when not
satisfied
Closed when not
satisfied
Closed when not
satisfied
Membrane Pad Continuity Checks
Unplug ribbon connector from display board. Touch probe of meter to the appropriate pin numbers listed in the chart.
Meter will show infinite unless the appropriate key is pressed.
Pin # 2
Button
Super Wash
Normal
Wrinkle Control
Delicates
Hand Wash
Quick Wash
Whites
Colors/Jeans
Bulky Items
Enviro Plus
Spin Only
Pin
Number
18 & 3
5&3
6&3
18 & 12
6 & 14
5 & 14
18 & 14
6 & 12
18 & 11
6 &11
5 & 11
Button
Start/Pause
Off
Presoak
Extra Rinse
Signal Signal +
Wash/ Rinse Temp
Soil Level
Spin
Delay Time Increase
Delay Time Decrease
Pin Number
6&4
6 & 13
18 & 7
18 & 13
18 & 4
6&7
5 & 12
5 & 13
5&4
5&7
6&8
Note: When the Neptune TL is plugged in, the Machine Control Board will check the lid latch mechanism every 20
seconds. If found to be locked with no cycle running , the Control Board will send a signal to the switch to unlock the
lid.
20
16022808 Rev. 0
©2003 Maytag Appliances Company
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Trouble Shooting
!
WARNING
To avoid risk of electrical shock, personal injury, or death, disconnect power to washer before servicing, unless
testing requires it.
Maytag Neptune™ TL FAV9800AW Washer
Diagnostic Code table follows later in this document.
Will Not Start
• Plug cord into live electrical outlet.
• Check fuse or reset circuit breaker to outlet.
• Close lid and push the START/PAUSE button to start
washer. The START/PAUSE LED should change from
flashing to on continuously.
• Check to see if the washer is in a pause or soak
period of the cycle. W ait briefly for cycle to advance.
• Check for restricted drain system.
• Check the lid, lid latch m echanism , and circuitry. See
Will Not Lock.
Leaking
•
Make sure supply hose connections are not leaking.
Check for rubber gasket damage due to overtightening.
•
Make sure end of drain hose is correctly inserted and
secured to drain facility.
•
Check bottom of tub around the pulley. See special
instructions page 28.
•
Check internal hose connections (fill & drain systems,
hoses & clamps)
•
Check tub cover. Remove, reposition and reinstall
the tub cover seal. Seal seam m ust be at the top of
the tub cover.
•
Make sure water dispensing system on inner lid is
securely attached to lid.
•
Make sure dispenser valve is securely attached to
mounting bracket.
•
Check standpipe for leak. W rap a dry rag around the
standpipe opening. If rag becomes wet leak is fault of
home plumbing. Be sure the standpipe is capable of
accepting the flow of water from the washer.
•
Check the lid hinges if water is coming out behind the
lid.
•
Check for bowing of lid where water enters detergent
dispenser.
Display Lights Up When Lid is Opened or Closed
•
This is normal behavior.
Will Not Spin
•
During fill cycle – If machine tum bles and spins
sim ultaneously replace clutch assembly.
•
During spin cycle – If m achine tumbles and spins
sim ultaneously replace clutch assembly.
•
Perform Motor and Motor Control Test.
•
Check belt.
•
Check that the machine control correctly senses all 3
water levels are em pty. See Board Input Test.
•
Tub Displacem ent Sensor disconnected, or loose
wire.
No
•
•
•
•
•
•
•
•
•
Water Fill
Go to No Fill Test.
Check to make sure water supply is turned on fully.
Normal water level is 1 to 7 inches inside the spinner.
Check electrical circuit and connections at the water
valve, and pressure switch.
Check for kinks in inlet hoses.
Check for clogged inlet screens.
Visually check hot and cold separately for fill.
Check for low water pressure. May be dependent on
pressure entering home. Variations may occur due to
usage in the home at the time m achine is used.
Check for frozen pipes and hoses.
Tub Full of Suds
•
Check for restricted drain system.
•
Check for loose wire connections at control board
and pump.
•
Perform Motor and Motor Control Test.
•
Use high efficiency or low sudsing detergent specially
formulated for front load washers.
•
Run the clothes washer through another complete
cycle using the coldest water and no detergent.
•
Reduce detergent amount for that specific load size
and soil level. Towel loads have a minimal amount of
soil present and typically create more suds.
•
Check to see if belt is off m otor and pulley.
Wet Clothes
•
Very small clothes loads can cause unbalanced
No Tumble
loads - add additional towels.
•
Excessive suds may have been present.
•
Start normal cycle with an empty machine and allow
•
Check Tub Displacem ent Sensor connection and
a fill to check tumble.
main harness connector at machine control board.
•
Fabric cycles such as NORMAL, DELICATES, HAND
•
Check Tub Displacem ent Sensor for 0 to 3.0 Volts
W ASH, & W RINKLE CONTROL only tumble
DC output voltage between ground and the board
periodically, every 60 seconds.
input. Check for 12 Volts DC input voltage between
•
Check for loose connections at m achine control
the ground and the board output. Only check for
board, motor control board and motor.
voltage at the Tub Displacement Sensor. Do not
•
Perform Motor and Motor Control Test.
perform a continuity check. See Tub Displacement
•
W asher does not tumble during most fills or during
Diagnostics
presoak.
•
Excessive m otion was detected in spin Run Quick
•
W asher with heat option does not tum ble while
Spin Test with an empty tub to check Tub
heating.
Displacement Sensor and m achine control board.
•
Check belt.
•
Check for restricted drain system.
©2003 Maytag Appliances Company
16022808 Rev. 0
21
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
•
•
•
•
•
•
•
•
•
Perform Motor and Motor Control Test.Will Not
Lock
Lid not all the way closed or not properly aligned.
Check electrical connections at lock assemblies,
machine control board, and Motor Control Board.
Magnet missing. (Located on the back side of
dispenser assembly inner lid, front Left corner).
Laundry load is too large to close lid.
Check system relay for welded contacts. (Diagnostic
code 34) Disconnect power. Continuity between p.6
pin 1 to p.8. pin 1 at the Machine Control Board
connector.
Make sure inner lid is properly assembled to lid.
Make sure door lock bumpers are fully seated to top
cover.
Go to Lid Lock Test.
•
The washer will need to go through a Hot / Cold cycle
if the fill hoses were previously installed incorrectly
and then corrected.
• Check W ater Valve Thermistor. Resistance a room
temperature is 61700 ohms. (See board input/output
chart)
Noise / Cabinet Hits
•
Level the machine
•
Check sensor (refer to Tub Sensor Test).
•
Check Strut and Strut Isolator for proper operation.
•
Check for Diagnostic Code “10”.
Removing A Favorite Cycle
If the consumer wants a favorite cycle removed, see
below:
Will Not Unlock
•
Press off. The motor control is not responding if it
takes 4 minutes to unlock. The motor control is
either bad or disconnected.
• Unplug and reconnect power cord. W ait 20 seconds
for machine to unlock.
• Check lid locked switch circuit. Circuit should be
closed at m achine control. (See board input/output
chart) .
• Check for loose electrical connections at lid lock and
at machine control board.
• Push lid closed to make sure nothing from inside is
pressing against it which may keep it from unlocking.
• Perform Motor and Motor Control Test. (see Motor
and Motor Control Test section).
• If necessary, remove clothes by disconnecting power
to washer, and open top cover with a putty knife.
Will Not Drain
• Check for restricted drain system.
• Check low, medium, and high water fill completion. Go
to No Fill test.
• Check for 120 VAC at the pump when a spin cycle is
selected < 550 rpm.
• Go to Board output test and perform Pump out test.
• In cold climates check for frozen Drain Hose.
Wrong Water Temperature
• Too Hot/Too Cold: This washer uses a reduced
amount of water, while the control board meters the
incoming flow to regulate the actual tem perature of the
water in the tub. This may appear to be significantly
warmer/cooler than expected.
• Check that both faucets are on fully.
• Make sure the temperature selection is correct.
• This washer will compensate for reversed fill hoses.
See Hose Reversal Detection.
• Make sure water heater is set to deliver a minimum of
120°F (49°C) hot water at the tap. Also check water
heater capacity and recovery rate.
• If the water heater is located a long distance from
washer, the water line may need to be purged prior to
starting wash cycle.
• Disconnect inlet hoses and clean screens.
22
Service Mode
Service Mode enables service personnel to verify the
operation of the washing machine and diagnose
problems. Service Mode can be entered in the middle of
any wash cycle without interrupting the cycle. W hile in
Service Mode, the technician can cancel the current
cycle, set a continuous running mode, start a variety of
special service tests and view diagnostic displays.
16022808 Rev. 0
©2003 Maytag Appliances Company
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Enter / Exit Service Mode
To enter Service Mode press the Help and Back keys for
three seconds or until the control beeps. The motor
speed will be displayed when started (motor not running
display will be 0). Diagnostic codes will be shown and the
System Check or Service utility can be started. The
present state of the machine will not be changed. (i.e.,
the current cycle in progress will not be interrupted and
only the display will change).
User Interface
Enter User Interface and follow the directions on screen.
This test will check the Membrane Pads and Touch
Screen. The Membrane Pad and Touch Screen Test
must be completed in approximately 10 seconds or a
failure will be shown on the display.
Quick Spin Test
While in Service Mode, select the Quick Spin Test
option.
To exit: 1) Press exit service mode, or 2) press Off, or Quick Spin test steps are as follows:
1) Lock the lid.
3) unplug the machine.
The following steps summarize special tests and features 2) Spin to index speed 90 rpm and hold for 60 seconds.
Pump drains machine.
available in Service Mode, along with methods of
3)
Spin
to index speed 150 rpm and hold for 6 seconds.
activation and cancellation.
4) Spin to index speed 350 rpm and hold for 6 seconds.
5) Spin to index speed 550 rpm and hold for 6 seconds.
Accessing Service Tests and Diagnostic Features
6) Spin to index speed 700 rpm and hold for 6 seconds.
while in Service Mode.
7) Spin to index speed 850 rpm and hold for 6 seconds.
8) Spin to index speed 1000 rpm and hold for 6
seconds.
9) Coast down to 0 rpm.
10) Unlock lid.
©2003 Maytag Appliances Company
16022808 Rev. 0
23
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Hold Quick Spin Test
If the Hold at this step option is selected during the
Quick Spin test, the machine will hold at the next highest
index speed for up to 30 minutes.
Note: When the Neptune TL is plugged in, the Machine
Control Board will check the lid latch mechanism
every 20 seconds. If found to be locked with no
cycle running , the Control Board will send a signal
to the switch to unlock the lid.
If motor does not run; Check for 120 VAC at the motor
control board harness between L1 and Neutral. See
Illustration
System Check
Select the desired output to test. The system relay must
be on to test components. The highlighted area indicates
the state of each output.
If voltage is present, then problem exists with the motor
and motor control system.
• Check for loose electrical connections at motor, and
motor control board.
• Check phase windings of the motor. See Illustration. If
motor windings are good, replace the motor control
board.
If voltage is not present;
• Check for loose electrical connections at Machine
Control Board or broken wires in harness.
24
16022808 Rev. 0
©2003 Maytag Appliances Company
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Service Cycle
This will be a quick check of all systems.
1. Lid locks.
2. Press Start\Pause.
3. Lid unlocks.
4. Open lid.
5. Close lid.
6. Press Start\Pause.
7. Lid locks.
8. Cold water bleach fill.
9. Bleach fill. Advance to next step if water is not
connected to machine.
10. Tumble using 48 rpm tumble for 10 seconds.
11. Hot fill.
12. Fabric softener fill. Advance to next step if water is
not connected to machine.
13. Drain.
14. Spin to 150 rpm.
15. Spin to 350 rpm.
16. Spin to 850 rpm.
17. Pump cycles on and off.
18. Coast to 0 rpm.
19. Lid unlocks.
Access Other Features
To view details about the software version and the total
cycle count, select the diagnostic code portion of the
screen. You will also be able to view details about the
number of cycles since a diagnostic code occurred, if a
code is logged.
Diagnostic Codes
If a failure occurs during the test, an error screen will
appear. Select OK to continue. The test will continue
depending on the nature of the failure.
Display Diagnostic Codes
Enter Service Mode to display diagnostic codes.
Diagnostic codes will be shown in the right pane as
shown.
©2003 Maytag Appliances Company
Diag. Description
Code
1
No Drain
2
The lid fails
to unlock
3
No Fill
4
The lid fails
to lock
16022808 Rev. 0
Trigger
The water
level fails to
drop below
the Low level
before a spin
Lid failed to
unlock after
multiple
attempts
Action to be
taken
Go to "Will Not
Drain"
Troubleshooting
Section
Go to "Will Not
Unlock"
Troubleshooting
Section
Go to "No Water
Total fill 14
Fill"
minutes
Troubleshooting
exceeded.
Section
Go to "Will not
Lid failed to
unlock"
lock after 11
Troubleshooting
attempts
Section
25
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Diag. Description
Code
Diagnostic Codes
Diag. Description
Code
Continuous
unbalanced
circuit. Out
5
of balance
circuit
6
8
10
11
15
16
17
26
Trigger
See section
for unbal.
loads.
(During spin
only)
Locked rotor
Locked
is still locked
Rotor forcing
after 10
a shut down.
attempts.
Higher water
levels were
W ater level sensed while
the lower
sensor fault.
water levels
were not.
Unbalance
or cabinet hit
detected
during final Less than 500
spin, which rpm due to an
unbalanced
prevented
load.
the spinner
from
exceeding
500 rpm
W ill not
remember
machine
settings
Stuck Key
High speed
not achieved
due to
torque.
The lid was
not opened
after
completed
wash cycles.
Difficulty in
reading
memory
Detected a
key pressed
more than 75
seconds. The
key is
assumed to
be stuck.
Speed less
than 400 rpm
during a main
wash cycle.
Did not sense
lid open after
the last three
completed
cycles.
Action to be
taken
Go to "Wet
Clothes"
Troubleshooting
Section
18
Detected lid
lock switch
open during
cycle when
not
expected.
22
Detected lid
switch open
during cycle
(when not
paused).
23
Lid is locked
at start of
cycle
24
Motor high
RPM
detected two
times
25
Motor tach
signal exists
without
motor
running
28
W ater valve
thermistor
failure
34
W elded
system relay
40
W asher not
operating
due to
tum ble not
functioning
Go to "Motor
Control Board
Output Test"
Go to "No Water
Fill Test"
Go to "Wet
Clothes"
Troubleshooting
Section"
Go to "Clear
diagnostic codes"
Disconnect and
reconnect the
washer power cord
at power supply
outlet.
If condition still
exists, replace
machine control
board.
Go to "Membrane
Pad Check"
Check connection
of keypad to control
board.
Replace console if
necessary.
Go to "Wet
Clothes"
Troubleshooting
Section"
Customer may have
tried to repeat wash
cycle without
opening the lid. Go
to "Lid Lock Test"
Trigger
Action to be
taken
Check for loose
wire connections.
Clear the diagnostic
code and recheck;
Open lid lock if reoccurs, perform
switch with Diagnostic
m otor
Motor/Motor
running.
Control Board test
Check for faulty
motor relay on the
machine control
board.
Detected lid
Go to "Lid Lock
sensor switch
Test"
open and the
Troubleshooting
lid locked
Section
switch locked.
Lid lock is Go to "Will Not
locked and a Unlock"
user tries to Troubleshooting
start a cycle. Section
Motor tach
signal is seen Replace motor
at maximum control board.
speed.
Tach signal
exists without
torque input. Replace motor
(Abnormal control board.
condition
only)
Abnormal Go to "Wrong
high/low temp Water
or ohm
Temperature"
resistance Troubleshooting
seen
Section
Disconnect power.
Continuity between
Change of
p.6 pin 1 to p.8. pin
state of the
1 at the Machine
relay
Control Board
connector.
The washer is
unable to com plete
its cycle. The
paddles cannot
Load bound
move. To continue,
up.
separate and
redistribute the
load, then press
“start/pause”.
Exit Service M ode
To exit: 1) Press exit service mode, or 2) press Off, or
3) unplug the machine.
After five (5) m inutes of inactivity (user key presses) in
Service Mode, the machine will exit the Service Mode
16022808 Rev. 0
©2003 Maytag Appliances Company
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Spinner Support Shaft Nut 64-80 ft. lbs. Special
wrench required.
and resume normal operations. Pressing the Off key will
completely exit Service Mode. If a cycle is running,
cancel the cycle. Pressing the Start/Pause key while
running a test will pause the individual test, while
remaining in Service Mode. A power loss during Service
Mode will cancel this mode.
Hose Reversal Detection and Correction
The washing machine has diagnostic features that
determine if the hoses are reversed on the first
complete cycle after power up. The control board
monitors water temperatures during the wash cycle.
The control system is capable of detecting hot and cold
water intake hose reversal and will change the fill
temperature as necessary after the first cycle.
The control system stores and retains hot and cold
water intake hose reversal information through a powerdown.
The system reverts to factory defaults for the cold and
hot water valves and cancels hose reversal detection if
a diagnostic code 28 has been logged in a cycle.
See “Wrong Water Temperature” in the trouble
shooting tips, at the beginning of this document for more
information.
Tub Displacement Sensor Diagnostics
CAUTION: Do not perform continuity check directly on
Displacement Sensor due to the potential for damaging
the microprocessor chip in the sensor.
1.
2.
3.
Enter the Service Mode by pressing the Help and
Back keys for three seconds.
Press System Check on the display
Push tub to back right corner so sensor extends
beyond the #2 mark molded on slider. Display will
show “tub unbalance”.
Torque Specifications
Pulley clutch Bolt
96 in. lbs.
4.
2
1
Tub
Displacement
Sensor
#2 Mark
Pull tub to front left corner and push down so
sensor collapses to before the #1 mark molded on
slider. Display will show “tub unbalance”.
1
#1 Mark
NOTE: Moving the tube midway between mark #1 and
mark #2 represents normal operation. Display
will show “no unbalance”.
Clamp Ring 1520 ft. lbs.
©2003 Maytag Appliances Company
16022808 Rev. 0
27
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Component Diagnostics
NOTE: Unplug lower harness connector under
console and test from wire insertion side.
Component
Check
Drain Pump
Pressure
Switch Low
Level
Pressure
Switch Med
Level
Pressure
Switch High
Level
Pin
Wire
Range
Color
0 to 30
2 and 11
WH
Ohms
and
RD/BK
4 and 13 BR and 0 to 20
RD/W Ohms (no
H
water in
machine)
13 and 14 PU and 0 to 20
RD/W Ohms (no
H
water in
machine)
1 and 9
GY/BK
0 to 20
Ohms (no
and
water in
YL/BL
machine)
Insertion Side Lower Harness Connector
Pin #8
Pin #14
28
Pin #1
Special Instructions Water Leak Around Pulley On
Tub Bottom
Water leaking around the pulley on the bottom of the tub,
check the following:
1. Remove the Transmission. The Transmission should
be approx. 1/3 full of oil. The oil in the Transmission
should be thick, similar to a high viscosity motor oil.
Tip the Transmission slightly, the oil should move
slowly. If the Transmission is nearly full or if the fluid
is very thin and moves quickly, the Transmission has
water in it. Replace the Transmission, O-Ring,
Spinner Support, Tub Seal and Outer Tub.
2. If no water is inside the Transmission, check the
integrity of the O-Ring. Look for signs of water or rust
on and around the Input Shaft. If the O-Ring is bad
or there are signs of water or rust around the input
shaft, replace the spinner support, tub seal and the
outer tub.
3. If there was no water in the Transmission or around
the top of the Input Shaft, it is likely the water was
leaking through the Tub Seal. Replace the Outer Tub
and Tub Seal. Inspect the Spinner Support for
damage around the Tub Seal area. Replace the
Spinner Support if it is damaged.
4. The Clutch Assembly should be inspected for signs
of water or oil contamination. Clean Clutch Assembly
as needed. Replace Clutch Assembly when water or
oil contaminates the roller clutches.
Note: Oil in a new Transmission is clear. During
operation, the oil will turn a dark color caused by the
special compounds in some of the bushings.
Pin #9
16022808 Rev. 0
©2003 Maytag Appliances Company
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Titan LED Washer Control Board Inputs Table
Description
Item
Water Valve
Thermistor
Power Cord
Voltage
Input type
Input to Where
0 - 3.3 VDC
Analog
Line
120 VAC
Input to Microprocessor
Input to some relays
Neutral
120 VAC
Input to some relays
Ground
Chassis
ground
0 - 12 VDC
Digital
Lid Lock Switch
This switch senses if the lid is
locked
Lid Closed Switch
This switch senses if the lid is
closed
0 - 12 VDC
Digital
User Interface
Membrane switch key pad
0 - 12 VDC
Digital
Tach signal
Tach from Variable
Speed Motor Control
0 - 12 VDC
Digital
Pressure switch
Low water level
0 - 12 VDC
Digital
Medium water level
0 - 12 VDC
Digital
High water level
120 VAC
Input to Microprocessor and safety
circuitry
Input to Microprocessor and
system relay coil
Input to Microprocessor
Input to Microprocessor and safety
circuitry
Input to Microprocessor
Input to Microprocessor
Input to Microprocessor and some
relays
Comments
Closed when lid
is locked
Closed when lid
is closed
Open when key
is not pressed
Closed when not
satisfied
Closed when not
satisfied
Closed when not
satisfied
Membrane Pad Continuity Checks
Unplug ribbon connector from display board. Touch probe of meter to the appropriate pin numbers listed in the chart.
Meter will show infinite unless the appropriate key is pressed.
Pin # 2
Button
Home
Favorites
Back
Off
Start/Pause
Help
Stain Brain
Cycle Library
Pin Number
5&3
6&3
5&4
5&7
6&7
6&4
5&8
6&8
©2003 Maytag Appliances Company
16022808 Rev. 0
29
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
Console Removal
1. Disconnect power supply to unit.
2. Remove 3 T-15 Torx screws from back Console
Cover.
3. Separate Back Panel from Console.
4. Press the right side of the console and slightly rotate
forward to disengage the two side hooks; the back
panel may need to be held away from the console.
Slide the entire console to the right to remove.
5. Lift ribbon out of connector.
Control Board Removal
1.
2.
3.
4.
30
Disconnect power supply to unit.
Remove Console.
Separate Back Panel from Console.
Pull up on side lock tabs of Ribbon Connector.
16022808 Rev. 0
©2003 Maytag Appliances Company
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
6. Disconnect the remaining harness connectors.
7. Remove two T –15 Torx screws, attaching Control
Board to Console.
9. Main Wiring Harness Separates at plug, allowing
Console to be completely removed.
8. Slide Control Board up and to the left to disengage
tabs locking the right side in place.
©2003 Maytag Appliances Company
16022808 Rev. 0
31
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
Lid Disassembly/Removal
1. Disconnect power supply to unit.
2. Remove Detergent Dispenser by inserting a quarter
to release catch. Pull Dispenser out and down.
5. Remove Outer Lid by releasing catch in back corner
on either side.
3. Remove Inner panel, by pulling the bottom out on the
left and right sides. The dart molded in the Inner
Panel will disengage from the Outer Lid.
6. Separate hinge from Outer Lid. Slide lid to side, and
remove.
4. Slide panel down, to disengage tabs and release
Inner Panel.
32
16022808 Rev. 0
©2003 Maytag Appliances Company
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
Top Cover Removal
1. Disconnect power supply to unit.
2. Insert a plastic putty knife in line with the lid seam and
push in to release catches on the left and right side.
Top cover is hinged at the rear.
Bleach/Softener Dispenser Removal
1. Disconnect power supply to unit.
2. Lift lid, and with a putty knife pry on long side of the
triangle to release the cover from tabs underneath.
Push in direction of
arrow while lifting
and rotating cover
up.
Splash Guard Removal
1. Disconnect power supply to unit.
2. Lift Top Cover.
3. Unsnap Splash Guard by starting in the lower right
corner and working around perimeter until guard is
free.
©2003 Maytag Appliances Company
3. Reinstall cover by placing onto tabs at point of
triangle. Then rotate down and snap into place across
the long side of the triangle while pushing up on the
reservoir underneath.
16022808 Rev. 0
33
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
Lid Lock/Reed Switch Removal
4. Remove Dispenser Housing by lifting Top Cover.
5. Depress Housing wall to release catch from Top
Cover.
1. Disconnect power supply to unit.
2. Lift Top Cover.
3. Disconnect wiring harness to Lid Lock.
Catch
4. Remove 1/4” Hex screw attaching Lid Lock to Top
Cover.
6. Pull Housing away from Top Cover.
5. Repeat procedure for Lid Lock on right side.
6. The left Lid Lock is a combination lock and Reed
Switch. Access the magnet by lifting the lid and
removing the Inner Lid.
Pull Housing
Away
Depress
Depress
34
16022808 Rev. 0
©2003 Maytag Appliances Company
Disassembly Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
5. Remove screw attaching Water Valve to Top Cover.
Inlet Water Valve Removal
1. Disconnect power supply to unit.
2. Remove water lines to the back of washer.
7. Pry up on the right side vapor seal flange while sliding
the valve to the right to release it from the top cover.
3. Lift Top Cover.
4. Remove wire harness from Water Valve.
8. Slide Water Valve to the right to release from Top
Cover.
©2003 Maytag Appliances Company
16022808 Rev. 0
35
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
9. Remove wire harness from valve right and left
solenoid.
10.Remove hose clamp.
4. Remove screw attaching valve assembly to Top
Cover.
11. Vapor Shield slides off Water Valve.
NOTE: When replacing Water Valve grease terminal
according to instructions. Grease is provided
with kit.
5. Remove hose clamp.
NOTE: Reattach hose clamp with screw head facing the
water valve assembly.
6. Remove screw attaching valve to housing.
Detergent Dispenser Water Valve Removal
1. Disconnect power supply to unit.
2. Lift Top Cover.
3. Remove wire harness from left and right side of
valve.
36
16022808 Rev. 0
©2003 Maytag Appliances Company
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
Tub Cover Removal
1. Disconnect power supply to unit.
2. Lift Top Cover.
4. Press down on Tub Cover while lifting up on latches.
Tumbler Removal
1. Disconnect power supply to unit.
2. Lift lid.
3. Rotate inner tub until arrow formed in Stainless Steel
points to the back of the machine.
5. After removing the tumbler
cap with a flat bladed
screwdriver, remove the
screw for the Inner Sleeve
of the Tumbler with a Torx™
driver.”
BACK
LEFT
RIGHT
FRONT
4. Remove Tumbler Cap with a flat blade screwdriver.
Do not mar or create a burr on the Tumbler, or
Tumbler Cap, which could snag clothes.
.
©2003 Maytag Appliances Company
16022808 Rev. 0
37
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
6. Tip Tumbler Assembly forward and pull up to remove.
Tumbler Assembly may need to be rocked back and
forth to free it from bearing surface.
Pull
IMPORTANT: Right and left Tumbler Assemblies are
not the same, and should not be reversed. Identify the
correct Tumbler by looking at the back for an “L” or “R”
molded into the plastic. The Tumbler Assemblies also
have timing marks that must be aligned for proper
operation. Rotate the Tumbler by hand to align the
timing marks at the bottom of the Tumbler revolution as
shown.
7. Reinstall Tumbler Assembly in reverse of
disassembly by setting bottom edge in place first, and
rotating back into position. The Tumbler, when
properly seated will “POP” into place.
Tip
NOTE: When sliding Tumbler past Balance Ring on
spinner, orient the Tumbler upside down to reduce
the risk of marring the Balance Ring.
Tumbler Side
Designation
During reassembly orient the Tumbler facing up.
Tumbler Side
Designation
Angle
38
IMPORTANT: The spinner also has “L” and “R” molded
into the plastic under the tumbler. Insure the correct
tumbler is used for the corresponding side of the spinner.
16022808 Rev. 0
©2003 Maytag Appliances Company
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
NOTE: Teeth On Journal Lock Into The Tumbler To
Prevent Rotation.
BACK
LEFT
RIGHT
Left Timing Mark
Note: Arrow Direction for the Left and Right Timing
Marks. The point of the triangle on the right
Tumbler must align between the 2 points of the
left Tumbler along the base of the triangle. Any
other configuration such as the two flat sides
aligned, or the points of the triangle facing each
other, indicates two left or right side Tumblers.
Replace one of the Tumblers.
Identify left and right Tumbler location by the “L”
and “R” visible in the bottom of the Spinner when
the Tumbler is removed.
Right Timing Mark
Tumbler Bearing Removal
1.
2.
3.
4.
Disconnect power supply to unit.
Lift lid.
Remove Tumbler.
Remove Torx™ screws 3 each side.
BACK
LEFT
RIGHT
©2003 Maytag Appliances Company
16022808 Rev. 0
39
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
7. When installing Transmission align arrow on Spin
ner Support with arrow on Transmission Housing.
8. Tighten Transmission mounting bolts in a cross
pattern. Seat the bolt to the Transmission Housing
and then snug bolt down.
5. Lift out Tumbler Bearing.
Transmission/O-Ring Seal Removal
1.
2.
3.
4.
5.
Disconnect power supply to unit.
Lift lid.
Remove left and right Tumbler.
Remove left and right Tumbler Bearing.
Remove 4 Transmission mounting bolts.
Rear Strut Removal
1. Disconnect power supply to unit.
2. Lift Top Cover.
3. Remove the Strut Assembly mounting screws.
BACK
LEFT
RIGHT
6. Lift Transmission Assembly from washer.
CAUTION: When working around stamped metal,
edges may be sharp.
NOTE: Bolt pattern is designed to orient Transmission
one way.
NOTE: It is recommended the O-Ring Seal be replaced
if the Transmission is removed. When Replac
ing Transmission O-Ring Seal. Apply a small
amount of detergent for lubrication before install
ing new O-Ring Seal.
NOTE: A small amount of oil under the transmission is
normal.
40
Transmission O-Ring Seal
16022808 Rev. 0
Strut Assembly
Mounting Screws
©2003 Maytag Appliances Company
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
NOTE: Remove and replace one Strut Assembly at a
time. Allow Tub to hang with one Rear Strut Assembly
while making repairs.
4. Lift suspended tub assembly and swing Strut through
opening into tub mounting slot.
Tub Displacement Sensor Removal
1. Disconnect power supply to unit.
2. Lift Top Cover.
3. Remove Front Panel.
Caution: Do not perform continuity check directly on
Displacement Sensor due to the potential for damaging
the microprocessor chip in the sensor.
Note: For diagnostics, refer to the Trouble Shooting
guide located inside the Console of washer.
Note: Observe wire routing before removing Tub Sensor.
Wires must be routed through the wire clips and
strain relief’s during reassembly.
NOTE: When replacing strut grease according to
instructions provided with kit.
Front Panel Removal
1. Disconnect power supply to unit.
2. Lift Top Cover.
3. Remove 2 screws on the back side of the Front
Panel.
Strain Relief
Wire Clip
4. Tip the Front Panel forward and lift upward, clearing
the J clips through the bottom of the panel.
©2003 Maytag Appliances Company
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Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
Strain
Relief’s
Press Tab to Release
Slide
Slide
4. Release locking tab and slide sensor to release.
NOTE: When installing a new Tub DisplacementSensor,
apply a small amount of grease provided with the
new Tub Displacement Sensor to the terminal
area. Slide the wire harness connector onto the
sensor. Reroute wires through wire clips and
strain relief’s.
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©2003 Maytag Appliances Company
Disassembly Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
Front Strut Removal
1.
2.
3.
4.
5.
Disconnect power supply to unit.
Lift Top Cover.
Remove Front Panel.
Remove Tub Displacement Sensor.
Raise washer off floor.
8. Remove 3/8" lock nut on bottom of strut while holding
white collar nut.
6. Use a 4"x4" wood block or
equivalent to support tub.
7. Remove strut ball from tub socket.
©2003 Maytag Appliances Company
16022808 Rev. 0
43
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
9. Remove nut, washer, and isolator from below and lift
out strut.
NOTE: When replacing the strut, replace them one at a
time, making sure the nut below the base is
tightened for the proper compression of the strut
isolator. This should be done prior to placing the
strut rod into the socket on the tub.
8. Lift Drain Pump away from washer base and remove.
Drain Pump/ Pressure Switch Removal
1.
2.
3.
4.
5.
6.
7.
44
Disconnect power supply to unit.
Lift Top Cover.
Remove Front Panel.
Disconnect hose at tub drain.
Disconnect outlet hose at pump.
Disconnect wiring harness plugs.
Turn Drain Pump counterclockwise approximately
45°.
16022808 Rev. 0
©2003 Maytag Appliances Company
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
Spinner Removal
1.
2.
3.
4.
6.
7.
8.
9.
BACK
Disconnect power supply to unit.
Lift Top Cover.
Remove Outer Tub Cover.
Remove left and right Tumblers.
Remove left and right Tumbler Bearings.
Remove 4 Transmission mounting bolts.
Lift Transmission Assembly from washer.
Remove 6 Spinner mounting bolts. Lock Spinner
position with a short extension placed into empty hole
in Spinner Support. Rotate Spinner until extension
locks the tub in place.
LEFT
Lock Spinner Position with
Short Extension.
10.Lift Spinner from washer.
Outer Tub Removal
1.
2.
3.
4.
Six Spinner Bolts
Torque to 15-20 ft. lbs.
Disconnect power supply to unit.
Lift Top Cover.
Remove Front Panel.
Remove cabinet Corner Supports.
# 15 Torx™ screws
CAUTION: When working around stamped metal,
edges may be sharp.
©2003 Maytag Appliances Company
5. Remove Outer Tub Cover.
6. Remove left and right Tumblers.
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Disassembly Procedures
!
WARNING
7. Remove left and right Tumbler Bearings.
8. Remove 4 Transmission mounting bolts.
9. Lift Transmission Assembly from washer.
10.Lock Spinner position with Short extension.
11. Remove 6 Spinner mounting bolts.
12.Lift Spinner From Washer.
13.Remove Drain Pump Hose From Outer Tub.
14.Unplug Motor Harness from Motor.
15.Remove Motor Harness Strain Relief attached to
Outer Tub.
Strain Relief And
Screw
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
18.Unhook Rear Struts From Outer Tub. Press the Rear
Strut Rod near the connection point to the tub.
19.Roll Outer Tub over pivoting on the Front Struts for
support.
20.Lift Outer Tub from washer and set on side or top.
Drive Motor Removal
1.
2.
3.
4.
5.
Disconnect power supply to unit.
Lift Top Cover.
Remove Front Panel.
Unplug Motor Harness from Motor.
Loosen Drive Motor tension bolt.
16.Unplug Heater Harness from Heater Assembly.
Remove Heater Harness Strain Relief from Outer
Tub (Heater Models Only).
17.Unhook Tub Displacement Sensor and tuck out of
way.
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Loosen Bolt
©2003 Maytag Appliances Company
Disassembly Procedures
!
6.
7.
8.
9.
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
Remove Drive Belt.
Remove tension bolt.
Lift Motor to clear pivot shaft from tub mount.
Remove Motor.
Heater Assembly Removal (Heater Not
included on all models. Non heater models see
note.)
Drive Belt Removal
1.
2.
3.
4.
Disconnect power supply to unit.
Lift Top Cover.
Remove Front Panel.
Roll Drive Belt off Pulley. (Do not loosen motor bolts).
Pulley/Clutch Removal
1.
2.
3.
4.
5.
Disconnect power supply to unit.
Lift Top Cover.
Remove Front Panel.
Loosen Drive Motor Tension Bolt.
Remove Drive Belt.
1.
2.
3.
4.
5.
6.
Disconnect power supply to unit.
Lift Top Cover.
Remove Front Panel.
Remove Heater Harness plugs.
Remove Spark Gap plug.
Release locking tab and twist Heater Assembly or
Cap to remove.
NOTE: Models without a factory installed heater are
supplied with a removable cap in the heater location.
Follow steps 1 thru 3 and 6 to remove the cap.
Motor Control Removal
1.
2.
3.
4.
Pulley Bolt
6. Remove Pulley Bolt.
7. Remove Pulley.
NOTE: When reinstalling, properly seat Pulley with a
1/16-1/8" gap between the Pulley face and shaft
end. On reinstallation, tighten Pulley Bolt to 96
inch pounds.
Locking Tab
H e a t e r
Model
Disconnect power supply to unit.
Lift Top Cover.
Remove Front Panel.
Remove 5/16 screw securing Motor Control to Base
Pan.
5. Remove wire harness from clips.
BACK
LEFT
5/16 Screw
RIGHT
Release Wire Harness
from Clips
©2003 Maytag Appliances Company
16022808 Rev. 0
47
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
6. Slide Motor Control between Motor and Strut.
Spinner Support Removal
BACK
LEFT
RIGHT
7. Release the locking tabs to remove cover.
BACK
LEFT
RIGHT
1. Disconnect power supply to unit.
2. Lift Top Cover.
3. Remove Front Panel.
4. Remove cabinet Corner Supports.
5. Remove Outer Tub Cover.
6. Remove left and right Tumblers.
7. Remove left and right Tumbler Bearings.
8. Remove 4 Transmission mounting bolts.
9. Lift Transmission Assembly from washer.
10.Lock Spinner position with Short extension.
11. Remove 6 Spinner mounting bolts.
12.Lift Spinner From Washer.
13.Remove Drain Pump Hose From Outer Tub.
14.Unplug Motor Harness from Motor.
15.Remove Motor Harness Strain Relief attached to
Outer Tub.
16.Unplug Heater Harness from Heater Assembly.
Remove Heater Harness Strain Relief from Outer
Tub (Heater Models Only).
17.Unhook Tub Displacement Sensor and tuck out of
way.
18.Unhook Rear Struts From Outer Tub. Press the Rear
Strut Rod near the connection point to the tub.
19.Roll Outer Tub over pivoting on the Front Struts for
support.
20.Lift Outer Tub from washer and set on side or top.
21.Loosen Drive Motor tension bolt.
22.Remove Drive Belt.
23.Remove Pulley Bolt and Pulley.
24.Remove the Spinner Nut. Special wrench is available
from Maytag to aid in removal. Place the Spinner
Support Removal Tool over nut and locked in place.
BACK
8. Unplug connectors from board.
BACK
LEFT
RIGHT
48
16022808 Rev. 0
LEFT
©2003 Maytag Appliances Company
Disassembly Procedures
!
To avoid risk of electrical shock, personal injury or
death; disconnect power to unit before servicing.
WARNING
25.Insert wrench handle in shaft with graphic facing up.
Make sure the handle is fully seated on the shaft and
turn clockwise.
BACK
BACK
LEFT
LEFT
27. Insert the sleeve into the seal and press.
26.Lift out Spinner Support.
BACK
LEFT
NOTE: The sleeve from the seal can come out on the
Spinner Support Shaft. If Spinner Support is
reinstalled, remove the seal sleeve. A new seal and
sleeve should be inserted into the Outer Tub.
NOTE: When installing a new seal, make sure the
sleeve from the previous seal has been removed
and discarded.
©2003 Maytag Appliances Company
16022808 Rev. 0
49
Appendix A
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Appendix B
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