Go to
businessphones.vtech.com
to register your product for
enhanced warranty support and
latest VTech product news.
UP416
4-Line Office Phones
Main Console
Abridged user’s manual
Congratulations
on your purchase of this VTech product. Before using this VTech product,
please read the Important safety information.
This abridged user’s manual provides you with the basic installation and
setup instructions. You may refer to the online complete user’s manual for
complete installation and operation instructions at businessphones.vtech.com.
For customer service or product information, visit our website at
businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial
1 (800) 267-7377.
Model number:
ErisBusinessSystem™ UP416
Type:
4-Line Office Phones Main Console
Serial number:
Purchase date:
Place of purchase:
Both the model and serial numbers of your VTech product can be found on the
bottom of the console.
Save your sales receipt and original packaging in case it is necessary to return
your telephone for warranty service.
Compatible with
Hearing Aid T-Coil
Telephones identified with this logo have reduced noise and interference when
used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083
Compliant Logo is a trademark of the Telecommunications Industry Association.
Used under license.
T
TIA-1083
ErisBusinessSystem™ is a trademark of VTech Communications, Inc.
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear
in this user’s manual. Always follow basic safety precautions when using this product to
reduce the risk of injury, fire, or electric shock.
Safety information
•
•
Read and understand all instructions in the user’s manual. Observe all markings on the product.
•
Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain
circumstances, a spark may be created when the adapter is plugged into the power outlet, or
when the handset is replaced in its cradle. This is a common event associated with the closing
of any electrical circuit. The user should not plug the phone into a power outlet, and should
not put a charged handset into the cradle, if the phone is located in an environment containing
concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A
spark in such an environment could create a fire or explosion. Such environments might include:
medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline
vapors; etc.); a leak of natural gas; etc.
•
Do not use this product near water, or when you are wet. For example, do not use it in a wet
basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not
use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug
any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.
•
Install this product in a protected location where no one can trip over any line or power cords.
Protect cords from damage or abrasion.
•
If this product does not operate normally, see the Troubleshooting section in this manual or the
online complete user’s manual. If you cannot solve the problem, or if the product is damaged,
refer to the Limited warranty section on pages 47-48. Do not open this product except as
directed in your user’s manual. Opening the product or reassembling it incorrectly may expose
you to hazardous voltages or other risks.
•
This power adapter is intended to be correctly oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table
or cabinet outlet.
Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock
from lightning.
Caution: Use only the power adapter provided with this product. To obtain a
replacement, visit our website at businessphones.vtech.com or call 1 (800) 595-9511.
In Canada, please dial 1 (800) 267-7377.
i
Important safety information
Especially about cordless telephones
•
Electrical power: The telephone base must be connected to a working electrical outlet. The
electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset
if the telephone base is unplugged, switched off or if the electrical power is interrupted.
•
Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount
position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling,
under-the-table or cabinet outlet.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary
evaluation of the interference between portable wireless telephones and implanted cardiac
pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to
physicians that:
Pacemaker patients
•
Should keep wireless telephones at least six inches from the pacemaker.
•
Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,
when it is turned ON.
Should use the wireless telephone at the ear opposite the pacemaker.
•
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using
wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the call is
being recorded. To ensure that you are in compliance with any federal or state regulations regarding
recording a telephone call, you should start the recording process and then inform the other party
that you are recording the conversation.
SAVE THESE INSTRUCTIONS
ii
Parts checklist
Your telephone package contains the following items. Save your sales receipt
and original packaging in the event warranty service is necessary.
Go to businessphones.vtech.com
to register your product for
enhanced warranty support and
latest VTech product news.
UP416
4-Line Office Phones
Main Console
Abridged user’s manual
Abridged user’s
manual
Console
Two black telephone line cords
(4-conductor)
Console power
adapter
Ethernet cable
Wall mount bracket
iii
Handset with coiled
cord installed
Two gray telephone line cords
(2-conductor)
Replacement directory card
Table of contents
Getting started
Console overview ..................................... 1
Console screen icons ............................... 4
Alert tones and lights................................ 5
Alert tones ............................................. 5
Lights..................................................... 5
Console installation .................................. 6
Console installation (system telephone) ... 10
For installation with use of UP406
deskset in the system (auto set IP) .... 10
Console installation (stand-alone
telephone) ............................................11
Wall mount installation ........................... 12
To mount the console on the wall ....... 12
Wall mount to tabletop installation ...... 16
System setup.......................................... 17
Prime line ............................................ 17
Line group ........................................... 17
End an intercom call ........................... 26
Answer an incoming call during an
intercom call ........................................ 26
One touch ............................................... 27
Assign a one-touch entry .................... 27
To dial a one-touch entry..................... 28
Directory
Create directory entries .......................... 29
Create a new directory entry ............... 29
Search directory ..................................... 31
Search by name .................................. 31
Display dial .......................................... 31
Caller ID
Caller ID operation ................................. 32
Review the caller ID information ......... 32
Dial a call history entry ........................ 32
Save a caller ID entry to the directory ...32
Delete entries ...................................... 33
Telephone settings
Telephone setup ..................................... 18
Ringer volume ..................................... 18
Ringer tone.......................................... 18
Set date/time ....................................... 19
LCD language ..................................... 19
Call privacy.......................................... 20
Answering system
Auto attendant setup .............................. 34
Auto attendant on/off ........................... 34
Announcement .................................... 34
Night mode .......................................... 35
Record the auto attendant
announcement .................................... 35
Set the start and end time of auto
attendant announcement .................... 36
Private mailbox setup ............................. 37
Private mailbox on/off ......................... 37
Record the private mailbox
announcement .................................... 37
Auto attendant operation ........................ 38
Auto attendant (AA) flow chart ............ 38
Answering system operation .................. 39
Message playback .............................. 39
Options during playback ..................... 39
Remote access ...................................... 40
Telephone operation
Telephone operation............................... 21
Making and ending a call .................... 21
On hook dialing (predialing) ................ 21
Answering a call .................................. 21
Temporary ringer silencing .................. 21
Options while on calls ............................ 22
Call privacy.......................................... 22
Call waiting .......................................... 22
Volume control .................................... 22
Redial ..................................................... 23
To view the 10 most recently dialed
numbers .............................................. 23
To redial a number .............................. 23
Conference call ...................................... 24
A. Inviting parties using Intercom ........ 24
B. Join a call in progress ..................... 25
Intercom ................................................. 26
Make an intercom call to an extension ...26
Answer an intercom call ...................... 26
Appendix
Troubleshooting...................................... 42
Maintenance ........................................... 44
FCC part 68 and ACTA .......................... 45
FCC part 15 ............................................ 46
Limited warranty ..................................... 47
Technical specifications.......................... 49
iv
Getting started
Console overview
MENU/SELECT
CALL HISTORY
• Press to enter the menu.
• While in the menu, press to
select an item or save an
entry or setting.
• Press to view caller ID
information.
MESSAGE WAITING
indicator
• Flashes when there are new
messages in the central
mailbox or private mailbox.
ANS SYS
• Press to enter the answering
system setup menu.
LINE 1-LINE 4 keys
• Press to make or answer a
call on the desired line.
CANCEL
• While in a menu, press to
cancel an operation and exit
the menu display.
DELETE
• While playing a message,
press to delete the message.
• While reviewing the caller ID
information, press to delete an
individual entry.
• While predialing, press to
delete digits.
DIRECTORY
• Press to view directory
information.
Navigation keys
• While in menus, press
or
to scroll through the menus, highlight
items or change settings. Press /SKIP to enter the highlighted
item, or press /REPEAT to return to the previous menu.
• While entering names or numbers, press /REPEAT or /SKIP to
move the cursor to the left or right.
• While playing back messages, press /REPEAT to repeat the
message, or press /SKIP to skip to the next message.
1
Getting started
Console overview
One-touch keys
Press to dial the desired
one-touch number.
Directory card
To write names on the directory
card, follow the steps below:
1. Pull out the directory card.
2. Write the information on the
directory card.
3. Replace the directory card
under the plastic cover.
SPEAKER
• Press to turn on the
speakerphone. Press again
to turn it off.
MIC
FLASH
TRANSFER
• During a call, press to
answer an incoming call
when you receive a call
waiting alert.
• Press to transfer a call to
an extension .
CONFERENCE
HOLD
• Press to place an outside
call on hold.
• Press to add another
extension or outside
line to an existing call.
INTERCOM
AUTO REDIAL
• When in idle mode,
press to initiate an
intercom call.
• Press to view the last
10 numbers dialed.
S/VOLUME/T
MUTE
• During a call, press
to adjust the listening
volume.
• During message
playback, press to adjust
the playback volume.
• Press to adjust the
ringer volume when in
idle mode.
• During a call, press to mute
the microphone.
HEADSET
• When a corded headset is
connected to the console,
press to make, answer or
hang up a call.
LOWER
2
• When assigning or dialing a
one-touch number, press to
switch to the lower location (the
second 16 locations) of a
one-touch key.
Getting started
Console overview
Main menu
The > symbol highlights a menu item.
>Ringers
Set Date/Time
One Touch
Phone Settings
System Setup
Registration
Customer Support
Main menu
• Ringers
• Set Date/Time
• One Touch
• Phone Settings
• System Setup
• Registration
• Customer Support
Using menus
• Press MENU/SELECT to show the main menu.
• Press or to scroll through menu items.
• Press MENU/SELECT or press /SKIP to select
a highlighted menu item.
• Press MENU/SELECT to save changes.
• Press CANCEL to cancel an operation, exit the
menu display or return to the idle screen.
3
Getting started
Console screen icons
L1
L2
L3
L4
Telephone lines -On when this console is selected under the corresponding
line group setting.
Ringer off - On steadily when the ringer volume is set to OFF.
Headset - On steadily when using a corded headset.
Speakerphone - On steadily when using the speakerphone.
MUTE
Mute - Microphone is muted.
PRIV
Call privacy - On steadily when the call privacy feature is set to On.
REC
Record a call - On steadily when recording a call.
New private mailbox message - New message in the private mailbox.
MB
Private mailbox on - The private mailbox is turned on.
New central mailbox message - New message in the central mailbox.
NEW
New caller ID log - Missed and new calls.
4
Getting started
Alert tones and lights
Alert tones
One beep
You have set the hold reminder on.
-ORThe telephone is recording a memo.
-ORYou have set the message alert tone on.
-ORThere is an incoming call waiting.
Lights
LINE 1/LINE 2/LINE 3/LINE 4
• On when the telephone line is in use.
• Flashes when the telephone line is
on hold.
• Flashes quickly when there is an
incoming call or a transfer call.
MESSAGE WAITING
• Flashes when there
are new private or
central messages.
ANS SYS
Large lighted display
• On when the private
mailbox is on.
• Flashes when the auto
attendant is answering
or directing calls and
the private mailbox
is off.
• Flashes when the
answering system is
playing or recording
announcements or
messages.
INTERCOM
• On when the
console is on an
intercom call.
• Flashes when there
is an incoming
intercom call.
MUTE
HOLD
• On with the
microphone is muted.
• Flashes when a
telephone line is
on hold.
HEADSET
• On when the corded
headset is in use.
SPEAKER
• On when the
speakerphone is on.
5
Getting started
Console installation
• Do not power up the console until you have plugged in all telephone
lines and the Ethernet cable as instructed in steps 4-5.
• The power adapter is intended to be correctly oriented in a vertical or
floor mount position. The prongs are not designed to hold the plug in
place if it is plugged into a ceiling, under-the-table or cabinet outlet.
1. Plug the end of the coiled handset cord into the
jack on the left side of the telephone.
2. Lift the kickstand as the arrows indicate below to release it from the groove.
There are seven pairs of grooves designed to hold the console at different
angles for optimum visibility.
6
Getting started
Console installation
3. Snap the kickstand into the desired grooves until it locks into place.
4. Connect the telephone lines, Ethernet cable (if necessary) and power
adapter.
See the illustration on the next page to connect to four single-line wall jacks;
or see page 9 to connect to two 2-line wall jacks.
7
Getting started
Console installation
Option 1: Connect to four single-line wall jacks
NOTES:
Use only the power adapter supplied with this product. To order a replacement power adapter,
visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please
dial 1 (800) 267-7377.
Plug the black telephone line cords into the L1/2 and L3/4 jacks of the console, and plug the
gray telephone line cords into the L2 and L4 jacks of the console respectively.
If you are installing less than four telephone line cords to the console, plug the telephone line
cords starting from the L1/2 jack. Avoid having unoccupied telephone jack between other
occupied telephone jacks.
If you want to use an occupied Ethernet wall jack, use the PC port on the console as an Internet
pass-through. For details, see Use the existing Ethernet wall jack in the installation guide or
the online complete user’s manual.
•
•
•
•
Plug one end of the
Ethernet cable into the
Ethernet port ( ) at the
back of the console.
6
Plug the larger
end of the console
power adapter into
an electrical outlet
not controlled by a
wall switch.
Plug the other end of the
telephone lines into the
1-line telephone wall jacks.
Plug the other end
of the Ethernet cable
into an Ethernet
switch or router.
Ethernet
switch/
Router
Router
Line
Line 44
Line
3
Line 3/4
5.1
Plug one end of the
telephone lines into
the L1/2, L2, L3/4
and L4 jacks at the
back of the console.
8
Line
1
Line 1/2
Use only
Supplied
Adapter
L4
Plug the small end of the console
power adapter into the power jack
at the back of the console.
Line
Line 2 2
L3/4
L2
L1/2
If you have DSL highspeed Internet service
on a particular line, a
DSL filter (not included)
is required on that line.
The DSL filter must
be plugged into the
telephone wall jack.
Getting started
Console installation
Option 2: Connect to two 2-line wall jacks
NOTES:
•
•
•
Use only the power adapter supplied with this product. To order a replacement power adapter,
visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please
dial 1 (800) 267-7377.
A 2-line wall jack supports two telephone numbers in one wall jack. Contact your telephone
service provider for details. You must plug the black telephone line cords into the 2-line wall
jacks and the L1/2 and L3/4 jacks of the console for the lines to work properly.
If you want to use an occupied Ethernet wall jack, use the PC port on the console as an Internet
pass-through. For details, see Use the existing Ethernet wall jack in the installation guide or
the online complete user’s manual.
6
Plug the larger
end of the
console power
adapter into an
electrical outlet
not controlled by
a wall switch.
Plug one end
of the Ethernet
cable into the
Ethernet port ( )
at the back of the
console.
Plug the other end of the
telephone lines into the
2-line telephone wall jacks.
Plug the other
end of the
Ethernet cable
into an Ethernet
switch or router.
Ethernet
switch/
Router
Router
Line 3/4
3/4
Line
5.1
Line 1/2
1/2
Line
Use only
Supplied
Adapter
L4
L3/4
L2
L1/2
Plug one end of the black telephone
line cord into the L1/2 jack at the
back of the console. Then, plug one
end of another black telephone line
cord into the L3/4 jack.
Plug the small end of the
console power adapter
into the power jack at the
back of the console.
9
Getting started
Console installation (system telephone)
For installation with use of UP406 deskset in the system (auto set IP)
If you want to use the console as a stand-alone telephone, skip to the
next page for installation instructions
After the console is powered up, it takes at least one
minute to start up the system and the screen displays
booting.... during startup. The screen displays Is
this Console going to register UP406 Desksets?
‘SELECT’: Yes ‘CANCEL’: No. Press SELECT. The
screen shows Console is in system mode.
Is this Console
going to register
UP406 Desksets?
‘SELECT’: Yes
‘CANCEL’: No
The console is set to obtain an IP address automatically
by default. The screen displays Obtaining IP from
DHCP server Please wait... while the console is
obtaining an IP address from the Ethernet switch or
router. After an IP address is obtained, the screen
displays IP obtained: XXX.XXX.X.XXX Please set an
extension number to this phone.
Obtaining IP from
If the console cannot obtain IP address automatically,
it displays No IP obtained. Check network. and then
the Network setup menu. You may need to enter the
IP address manually under the Set static IP menu. See
For installation with use of UP406 deskset in the
system - set static IP section in the online complete
user’s manual for details.
XXX.XXX.X.XXX
DHCP server
Please wait...
IP obtained:
Please set an
extension number
to this phone.
To set an extension number:
1. When the console displays IP obtained: XXX.XXX.
X.XXX Please set an extension number to this
Set Ext No.
phone, press MENU/SELECT.
11
2. Press /REPEAT or /SKIP to choose the desired
extension number.
3. Press MENU/SELECT to save.
4. The console displays Please wait... and then
Starting... It takes a while for the system to finish the
startup and the console enters idle screen when the startup is done. The
console is named Console by default.
5. Wait for approximately one minute for console to synchronize, then lift the
handset. If you hear a dial tone, the installation was successful.
10
Getting started
Console installation (stand-alone telephone)
This UP416 console can be used as a stand-alone telephone without
connecting it to UP406 desksets via an Ethernet network.
Follow the steps below to set up the console if you
do not connect it to an Ethernet network.
1. Follow the steps on pages 6-9 to connect the line
cords and adjust the console’s viewing angle.
2. When the screen displays Is this Console going
to register UP406 Desksets? ‘SELECT’: Yes
‘CANCEL’: No, press CANCEL. The screen displays
Console is in standalone mode.
3. The screen displays Starting... It takes a while for the
system to finish the startup. The console enters the
idle screen when the startup is done.
4. Lift the handset. If you hear a dial tone, the installation
was successful.
Is this Console
going to register
UP406 Desksets?
‘SELECT’: Yes
‘CANCEL’: No
Console is in
standalone mode
You may change the stand-alone telephone to a
system telephone (with use of UP406 deskset) at a
later stage. Follow the steps below if you want to do so.
1. Connect the Ethernet cable between the console and the Ethernet switch or
router (see pages 8-9 for details).
2. Follow steps 1-8 in To enable the Auto set IP under the Network setup
section in the online complete user’s manual to obtain an IP automatically.
-ORIf you cannot obtain an IP automatically and need to enter one manually,
see steps 1-8 in To enable the Set static IP under the Network setup
section in the online complete user’s manual for details.
3. You may now connect UP406 deskset to the console. See Connecting
desksets in the online complete user’s manual for installation instructions.
11
Getting started
Wall mount installation
To mount the console on the wall
1. Unplug the power adapter from the outlet, the telephone line cords from the
wall jacks (or DSL filters), and the Ethernet cable from the Ethernet switch
or router.
2. Put the corded handset aside. Use a coin to rotate the handset tab 180
degrees. The protruding edge holds the corded handset when the phone is
mounted on the wall.
Protruding edge
Handset tab
3. Lift the kickstand as indicated by the arrows below to release it from
the grooves.
12
Getting started
Wall mount installation
4. Snap the kickstand into the outermost groove until it locks into place.
13
Getting started
Wall mount installation
5. Install the wall mount bracket to the console as shown below. Insert the
upper tabs of the mounting bracket into the upper slots at the back of the
console. Press the lower tabs of the mounting bracket into the lower slots at
the back of the console until they lock into place.
6. Connect the telephone line cords, Ethernet cable (if necessary) and power
adapter as shown below.
Ethernet
switch/
Router
Router
Line 1/2
Line 22
Line
1 Line
Line 3/4
Line 44
Line
3 Line
To connect to two 2-line wall jacks, refer to the Option 2: Connect to two
2-line wall jacks, illustration on page 9.
14
Getting started
Wall mount installation
7.Align the upper wall mounting hole on the back of the console with the upper
tab of the standard wall plate. Make sure the lower wall mounting hole on
the mounting bracket also aligns with the lower tab of the standard wall
plate. Push the console down until it clicks securely in place.
8.Bundle the telephone line cord and power adapter cord neatly with
twist ties.
15
Getting started
Wall mount installation
Wall mount to tabletop installation
To change the console from the wall mount position to tabletop position, follow
the steps below.
1.If the telephone line cords and power adapter cord are bundled, untie
them first.
2.Push the console up to remove it from wall. Unplug the telephone line cords
(or DSL filters) from the wall, the power adapter from the power outlet, and
the Ethernet cable from the Ethernet switch or router.
3.See Console installation on pages 6-7.
16
Getting started
System setup
Prime line
Use this feature, also known as automatic line selection, to choose which line
is automatically selected each time you make an outside call. If you select
Auto, the console selects any available telephone line starting from Line 1.
To set the prime line:
1. When the console is idle, press MENU/SELECT.
2. Press
or
to scroll to System Setup, then press
MENU/SELECT or /SKIP.
or
to scroll to Prime Line, then press
3. Press
MENU/SELECT or /SKIP.
4. Press
or
to choose the desired line, then press
MENU/SELECT or /SKIP. To exit without making
changes, press CANCEL.
Prime Line
>Line 1
Line 2
Line 3
Line 4
Auto
NOTE: If you install less than four telephone line cords to the console and select Auto as
your Prime line setting, make sure you plug in your telephone line cords starting from L1/2
jack. Avoid having any unoccupied telephone jack between other occupied telephone jacks.
Line group
You can set an extension or several extensions to receive the incoming calls
from a specific telephone line. Other non-selected extensions will not ring when
there is an incoming call from that specific line.
1. When the console is idle, press MENU/SELECT.
Set Ext to Ring
or
to scroll to System Setup, then press
2. Press
Done
MENU/SELECT or /SKIP.
>Reception
12 9
3. Press
or
to scroll to Line Group, then press
HR DEPT
13 9
MKT DEPT
14
MENU/SELECT or /SKIP.
Ext 25
15
4. Press
or
to choose the desired line and then
Ext 26
16
press MENU/SELECT or /SKIP.
or
5. The screen displays Set Ext to Ring. Press
to scroll to the desired extension, then press MENU/SELECT. Repeat this
step until all desired extensions are selected.
• The extensions marked with a tick will ring when there is an incoming call
from the line chosen in Step 4.
• The extensions not marked with a tick do not ring when there is an
incoming call from the line chosen in Step 4, unless the caller specifically
tries to reach the extension through the auto attendant.
6. Press
or
to scroll to Done, then press MENU/SELECT to save the
setting. To exit without making changes, press CANCEL.
17
Telephone settings
Telephone setup
Ringer volume
Use this feature to set the ringer volume to one of six levels or turn the ringer
off. When the ringer is off, the
icon appears on the console screen. The
UP416 console stores the volume setting for all lines.
1. When the console is idle, press MENU/SELECT.
2. Press MENU/SELECT or /SKIP to select Ringers.
3. Press MENU/SELECT again or /SKIP to select
Ringer Volume.
4. Press , , /REPEAT, /SKIP, or S/VOLUME/T
on the console to adjust the ringer volume.
5. Press MENU/SELECT to save the setting and return to
the previous menu. To exit without making changes,
press CANCEL.
-ORWhen the console is idle, press S/VOLUME/T to adjust
the ringer volume, then press MENU/SELECT to save.
Ringers
>Ringer Volume
Ringer Tone
Volume
NOTE: The ringer volume also determines the ringer volume for
intercom calls. If the console ringer volume is set to off, it is silenced for all incoming calls,
including intercom calls.
Ringer tone
Use this feature to choose one of the ten ringer tones for incoming calls. You
can choose different ringer tones for different lines so you can easily identify
which line is calling.
1. When the console is idle, press MENU/SELECT.
2. Press MENU/SELECT or /SKIP to select Ringers.
3. Press
or
to scroll to Ringer Tone, then press
MENU/SELECT or /SKIP.
or
to select the desired line (Line 1,
4. Press
Line 2, Line 3 or Line 4), then press MENU/SELECT
or /SKIP.
5. Press
or
to select the desired ringer tone.
6. Press MENU/SELECT or /SKIP to save the setting
and return to the previous menu. To exit without
making changes, press CANCEL or /REPEAT.
7. Repeat steps 4-6 above to choose ringer tones for
other lines if desired.
18
Ringer Tone
>Line 1
Line 2
Line 3
Line 4
Line 1
>Tone 1
Tone 2
Tone 3
Tone 4
Tone 5
Tone 6
Telephone settings
Telephone setup
Set date/time
The answering system displays the date and time of the message while
playing messages. Before using the answering system, set the date and time
as follows.
Follow the steps below to set the month, day, year
and time:
1. When the console is idle, press MENU/SELECT.
2. Press or
to scroll to Set Date/Time, then press
MENU/SELECT or /SKIP.
3. Use the dialing keys to enter the month (MM), day
(DD) and year (YY). Press /REPEAT or /SKIP to
scroll between month, day and year.
4. Press MENU/SELECT to move to the time setting.
5. Use the dialing keys to enter the hour and minute.
6. Press /REPEAT or /SKIP to select AM or PM.
7. Press MENU/SELECT to save the setting and return to
the previous menu. To exit without making changes,
press CANCEL.
Set Date
01/01/14
MM/DD/YY
Set Time
12:00
AM
LCD language
This feature allows you to change the language used for all screen displays.
The language settings on the console and desksets are independent. By
default, the language is set to English.
1. When the console is idle, press MENU/SELECT.
2. Press
or
to scroll to Phone Settings, then press
MENU/SELECT or /SKIP.
3. Press MENU/SELECT again or /SKIP to select
LCD Language.
4. Press
or
to select English, Français
or Español.
5. Press MENU/SELECT again to save the setting and
return to the previous menu. To exit without making
changes, press CANCEL.
Phone Settings
>LCD Language
Home area code
Key Tone
LCD Contrast
Tone/Pulse
Call Privacy
LCD Language
>English
Francais
,
~
Espanol
19
Telephone settings
Telephone setup
Call privacy
The call privacy is set to Off by default. The console allows other extensions
to join a call in progress. You can turn this setting on to ensure that only one
device uses a line.
To turn this feature on or off:
1. When the console is idle, press MENU/SELECT.
2. Press
or
to scroll to Phone Settings, then press
MENU/SELECT or /SKIP.
or
to scroll to Call Privacy, then press
3. Press
MENU/SELECT or /SKIP.
4. Press or to scroll to On or Off.
5. Press MENU/SELECT or /SKIP to save the setting
and return to the previous menu. To exit without
making changes, press CANCEL or /REPEAT.
Phone Settings
LCD Language
Home area code
Key Tone
LCD Contrast
Tone/Pulse
>Call Privacy
Call Privacy
On
>Off
NOTE: To temporarily change the call privacy setting during a call,
see page 22.
20
Telephone operation
Telephone operation
The telephone comes programmed to select the line automatically for calls
when you do not press a line key. To override the automatic line selection
setting, see Prime line on page 17 for details. When you answer a call, the
telephone automatically selects the ringing line.
Making and ending a call
To make a call using the console:
1. Lift the handset or press SPEAKER .
-ORTo override automatic line selection, press LINE 1LINE 4 for the desired line, then lift the handset.
2. Wait for a dial tone, then enter the telephone number.
The screen displays the elapsed time as you talk (in
hours, minutes and seconds).
To end a call using the console:
• Place the handset on the console to hang up.
-OR• Press the corresponding line key (LINE 1-LINE 4).
-OR• If you are using the speakerphone, press SPEAKER
L1
PRIV
Line 1 00:00:01
to hang up.
NOTE: The elapsed time is not affected by accessing services from your telephone
service provider.
On hook dialing (predialing)
1. Enter the telephone number. Press DELETE to make corrections.
2. Lift the handset or press SPEAKER
to dial.
-ORTo override automatic line selection, press LINE 1-LINE 4 for the desired line,
then lift the handset.
Answering a call
Lift the handset, or press the corresponding line key (LINE 1-LINE 4),
SPEAKER , HEADSET on the console or press on a registered cordless
headset to answer an incoming call.
Temporary ringer silencing
When the telephone is ringing, you can temporarily silence the ringer of the
console without disconnecting the call. Press MUTE to silence the ringer. The
next call rings normally at the preset volume.
21
Telephone operation
Options while on calls
Call privacy
During a call, you can temporarily change the call privacy setting to allow or
disallow other extensions to join the call. The original setting is automatically
restored after you hang up.
To turn call privacy off during a call:
1. While on a call, press MENU/SELECT.
2. Press MENU/SELECT to select Call Privacy.
3. Press or to choose Off, then press MENU/SELECT.
Other extensions can now join the call by pressing
the corresponding line key (LINE 1-LINE 4).
To turn call privacy back on during a call:
1. While on a call, press MENU/SELECT.
2. Press MENU/SELECT to select Call Privacy.
3. Press or to choose On, then press MENU/SELECT.
The console displays PRIV.
No extension can join the call now. If another extension
tries to access the line you are using, it displays
Line is not available at this time.
L1
PRIV
>Call Privacy
Record Call
L1
Call Privacy
>On
Off
NOTES:
•
You cannot set call privacy during intercom calls.
•
To set call privacy for every incoming and outgoing call, see page 20.
Call waiting
If you subscribe to call waiting service with your telephone service provider,
you hear a beep if someone calls while you are in the middle of a call.
•
•
Press FLASH to put your current call on hold and
take the new call.
Press FLASH at any time to switch back and forth
between calls.
Volume control
Use this feature to set the listening volume to one of six
levels for each of the listening options (corded handset,
corded headset and speakerphone). All settings are
independent. While on a call, press S/VOLUME/T to
adjust the listening volume.
22
L1
Volume
Telephone operation
Redial
The last 10 telephone numbers dialed (up to 30 digits) are stored in
the console.
To view the 10 most recently dialed numbers
1. Press AUTO REDIAL to enter the redial list and display the most recently
called number.
2. Press or to view other recently called numbers.
3. Press CANCEL to exit the redial list.
To redial a number
•
•
When the desired number displays on the screen, lift the handset,
press SPEAKER
or HEADSET.
To override automatic line selection, press LINE 1-LINE 4 for the desired
line, then lift the handset.
23
Telephone operation
Conference call
The system can support 5-way conference with a maximum of one outside call
and four system extensions (including the initiating party), or two outside calls
and three system extensions (including the initiating party). The outside call
must be established first because an intercom call cannot be placed on hold.
There are two ways to establish a conference call.
A. Inviting parties using Intercom
The party who initiates the conference invites other system extensions to join
the conference by using intercom after establishing the first outside call.
-ORB. Join a call in progress
Other system extensions can join the call in progress by pressing the line key
which is currently in use for the conference to join the call.
A. Inviting parties using Intercom
1. Make or answer an outside call.
2. Press another available line key to make another outside call. The original
outside call is put on hold. When the external party picks up, you can have a
private conversation with that party.
-ORConf. 00:00:00
Press INTERCOM. The outside call is put on hold.
Press or to scroll to the desired extension, or
enter the desired extension number directly. The
called extension picks up the intercom call. You can
L1:8005959511
now have a private conversation with that extension.
L2:8002677377
3. Press CONFERENCE at any time to begin the
conference call.
4. If necessary, repeat step 2 (Intercom method) and step 3 above to invite
another system extension to join the conference until the maximum capacity
is reached.
5. Place the corded handset on the console or press SPEAKER
if you are
using the speakerphone to hang up. If the party who initiates the conference
call hangs up, the conference call will be ended. The call will also be ended
when all parties hang up.
L1
L2
PRIV
NOTE: If you want to start a conference with two outside calls, make sure you have invited
two outside calls before inviting any system extensions.
24
Telephone operation
Conference call
To drop an outside line:
• Press the corresponding line key (LINE 1-LINE 4).
-OR• If there are two outside calls, press MENU/SELECT and then press or to
choose End Line X. Press MENU/SELECT to confirm.
-OR• If the other end of the outside line hangs up the call, press the corresponding
line key (LINE 1-LINE 4) to release that line for other system extension use.
B. Join a call in progress
1. Make or answer an outside call on the console, then press MENU/SELECT.
2. If the call privacy of your console is set to On, follow the instructions of
To turn call privacy off during a call on page 22 to turn off the setting
temporarily.
3. Any system extension can join the call by pressing the line key currently in
use to join the conference until the maximum capacity is reached.
if you are
4. Place the corded handset on the console or press SPEAKER
using speakerphone to hang up. The call will be ended when all parties
hang up.
NOTES:
•
If the system extension which initiated the call does not turn off the call privacy setting and you
try to join that call, your deskset screen displays Line is not available at this time.
•
If you have answered another outside call during a conference and want to resume the original
call, end the existing call first, then lift the corded handset, or press SPEAKER
, or press
CONFERENCE.
25
Telephone operation
Intercom
You can use the intercom feature for conversations
between the console and a system deskset, or between
two system desksets.
The console and each deskset in the telephone system
MUST be assigned a unique extension number for the
intercom feature to work. The assignment is done when
the console is initially set up.
Make an intercom call to an extension
1. Press INTERCOM on the console when it is idle.
2. Press
or
to scroll to a desired extension, then
Intercom to:
press MENU/SELECT.
>Reception
12
Meeting room 13
-ORExt 14
14
Use the dialing keys to dial the extension number.
Ext 15
15
3. The console displays Intercom to: XX (XX represents
Ext 16
16
the extension number of the destination device).
Ext 17
17
-ORIf you have assigned extension numbers as one-touch entries (see Assign a
one-touch entry on pages 27-28), you can initiate an intercom by pressing the
desired one-touch button.
1. When the console is idle, press the desired one-touch button.
-ORPress LOWER, then the desired one-touch button.
2. The console displays Intercom to: XX (XX represents the extension number
of the destination device).
•
•
•
NOTES:
Before the intercom call is answered, you can cancel the intercom by pressing SPEAKER
or CANCEL.
You cannot intercom an extension that is on a call.
If all four telephone lines are in use, the intercom feature is not available.
Answer an intercom call
When you receive an intercom call, you hear a ringing tone and your screen
displays Intercom from: XX (XX represents the extension number of the
to answer.
calling device). Lift the handset or press SPEAKER
End an intercom call
Place the handset back to the console or press SPEAKER
the speakerphone.
if you are using
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an alert tone.
To answer the call, press the corresponding line key (LINE 1-LINE 4). The
intercom call ends automatically.
26
Telephone operation
One touch
This telephone has 32 one- and two-touch memory locations (speed dial
locations) where you can store the phone numbers or system extension
numbers you wish to dial more quickly. You can store up to 30 digits in
each location.
You can access the first 16 locations using only the one-touch buttons. To
access the remaining 16 locations, press LOWER and then the one-touch
button for the desired location. You might wish to write the names, telephone
numbers, or extension numbers of the one-touch entries on the directory card,
using the light gray spaces for the upper 16 locations and the white spaces
for the lower 16 locations.
Assign a one-touch entry
Use the following steps to program the one-touch keys.
1. When the console is idle, press MENU/SELECT.
2. Press or
to scroll to One Touch, then press
MENU/SELECT or /SKIP.
3. Press or
to scroll to Program, then press
MENU/SELECT or /SKIP.
4. The screen displays Enter Number:
5. Use the dialing keys to enter a telephone number
(up to 30 digits) or an extension number.
• Press DELETE to delete a digit.
• Press /REPEAT or /SKIP to move the cursor
to the left or right.
• You can include a pause while storing a dialing
sequence that requires one during actual dialing.
Press or to choose Add pause, then press
MENU/SELECT. A P appears on the screen.
• Store a signal for switching to temporary tone
signaling. If you have dial pulse (rotary) service,
this signal is required for some special services.
Press or to choose Send tone, then press
MENU/SELECT. A T appears on the screen. All
numbers you enter after this will send touch-tone
signals during dialing.
27
Ringers
Set Date/Time
>One Touch
Phone Settings
System Setup
Registration
Customer Support
One Touch
View
>Program
Enter Number:
18005959511_
Select to:
Done
Telephone operation
One touch
Assign a one-touch entry (continued)
•
6.
7.
8.
9.
You can store the flash signal required by some special services as part
of a dialing sequence. Press or to choose Add flash, then press
MENU/SELECT. A F appears on the screen. Continue storing the number
as usual.
Press or
to choose Done, then press MENU/SELECT to save the
setting and return to the previous menu. To exit without making changes,
press or
to choose Cancel, then press MENU/SELECT, or press
CANCEL to return to the previous menu.
The screen displays Press a 1-touch key to save
the number.
Press a
Press the desired one-touch key to store the
1-touch key
telephone number in the upper location.
to save the
-ORnumber
Press LOWER, then press the desired one-touch key
to store the telephone number in the lower location.
The screen displays Number saved to 1-touch key
briefly, and then One Touch #XX (XX represents
One Touch #18
the one-touch location) and the telephone number or 18005959511
extension number.
NOTE: If the one-touch location already has an assigned number,
the screen displays Replace 1-touch key memory? Press
MENU/SELECT to replace the old number with the new one.
Edit
To dial a one-touch entry
When the console is idle, press the desired one-touch button for the destination
party in the upper location.
-ORWhen the console is idle, press LOWER followed by the one-touch button for
the destination party in the lower location.
The console dials the one-touch number using the speakerphone.
28
Directory
Create directory entries
Create a new directory entry
Use the following steps to store a name and
number in the directory.
1. When the console is idle, press DIRECTORY.
2. The console shows a summary with the
number of directory entries stored. Press
MENU/SELECT to add an entry.
3. The screen displays Enter Name. Use the dialing keys to enter the name
(up to 15 characters). Each time you press a key, the character on that key
appears. When entering a name in the directory, the first letter of each word
is automatically capitalized. Additional key presses produce other characters
on that key. See the chart below.
Characters by number of key presses
Dialing
keys
1
2
3
1
1
.
-
2
a
b
c
3
d
e
f
4
g
h
i
5
j
k
l
6
m
n
7
p
q
8
t
5
6
7
8
9
10
11
(
)
*
#
&
/
,
B
C
2
D
E
F
3
G
H
I
4
J
K
L
5
o
M
N
O
6
r
s
P
Q
R
S
7
u
v
T
U
V
8
y
z
W
X
Y
Z
9
9
w
x
0
Space
0
4
A
*
#
Press DELETE to delete a character.
Enter Name
Press /REPEAT or /SKIP to move the cursor to
Christine Smith_
the left or right.
• Press 0 to add a space.
4. Press MENU/SELECT to save. The screen displays
Enter Number. Use the dialing keys to enter the
number (up to 30 digits).
• Press DELETE to delete a digit.
• Press /REPEAT or /SKIP to move the cursor to the left or right.
•
•
29
Directory
Create directory entries
Create a new directory entry (continued)
•
You can include a pause while storing a dialing sequence that requires
one during actual dialing. Press or to choose
Add pause, then press MENU/SELECT. A P
Enter Number
appears on the screen.
8005959511_
• Store a signal for switching to temporary tone
signaling. If you have dial pulse (rotary) service,
Select to:
this signal is required for some special services.
Press or to choose Send tone, then press
Done
MENU/SELECT. A T appears on the screen.
All numbers you enter after this will send
touch-tone signals during dialing.
• You can store the flash signal required by some special services as part
of a dialing sequence. Press or to choose Add flash, then press
MENU/SELECT. A F appears on the screen.
5. Press or
to scroll to Done, then press MENU/SELECT. To exit without
making changes, press CANCEL.
30
Directory
Search directory
Search by name
The names appear in alphabetical order. Follow the steps below to search for
directory entries on the console.
1. Press DIRECTORY on the console. The screen displays a summary with the
number of directory entries stored.
2. Press or to browse through the directory.
3. Use the dial pad keys (2-9) to enter a letter to start a name search.
• If there is an entry matching the letter you press, the directory shows the
first name beginning with that letter.
• If there is no entry matching the letter you press, the directory shows the
next closest entry or the last entry.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in
your directory:
•
•
•
•
If you press 5 (JKL) once, you see Jennifer.
If you press 5 (JKL) twice, you see Kevin.
If you press 5 (JKL) three times, you see Linda.
To view Jessie, press while Jennifer is displayed.
Display dial
When a number is displayed on the screen, you can dial the number by lifting the
corded handset, pressing SPEAKER
or the desired line key (LINE 1-LINE 4).
31
Caller ID
Caller ID operation
Review the caller ID information
1. When the console is idle, press
CALL HISTORY. The console displays
XX New calls (the number of missed call) and
XX calls (the total number of missed calls and
reviewed calls).
2. Press or to review the caller ID
information. The caller ID entries are stored in
reverse chronological order starting with the most recent entry.
3. To exit without making changes, press CANCEL.
Dial a call history entry
1. When in the caller ID history, press or to browse the number you wish
to call.
2. Lift the handset or press SPEAKER .
-ORTo override automatic line selection, press the desired line key (LINE 1LINE 4), then lift the handset to call.
Save a caller ID entry to the directory
1. When in the caller ID history, press or to browse the desired number
to save.
2. Press MENU/SELECT, then press or to choose Copy to DIR.
3. Press MENU/SELECT. The screen displays Enter Name. Use the dialing
keys to edit the name.
• Press DELETE to delete a character.
• Press /REPEAT or /SKIP to move the cursor to the left or right.
4. Press MENU/SELECT to save. The screen displays Enter Number. Use the
dialing keys to edit the number.
• Press DELETE to delete a digit.
• Press /REPEAT or /SKIP to move the cursor to the left or right.
• You can include a pause while storing a dialing sequence that requires
one during actual dialing. Press or to choose Add pause, then press
MENU/SELECT. A P appears on the screen.
32
Caller ID
Caller ID operation
Save a caller ID entry to the directory (continued)
•
Store a signal for switching to temporary tone signaling. If you have dial
pulse (rotary) service, this signal is required for some special services.
Press or to choose Send tone, then press MENU/SELECT. A T
appears on the screen. All numbers you enter after this will send touchtone signals during dialing.
• You can store the flash signal required by some special services as part
of a dialing sequence. Press or to choose Add flash, then press
MENU/SELECT. A F appears on the screen. Continue storing the number
as usual.
5. Press or
to scroll to Done, then press MENU/SELECT. To exit without
making changes, press CANCEL.
NOTE: You will need to change how a caller ID number is dialed if the entry does not appear
in the correct format. Caller ID numbers might appear with an area code that might not be
necessary for local calls, or without a 1 that might be necessary for long distance calls.
Delete entries
To delete a call history entry:
1. When in the caller ID history, press or to
scroll to the number you wish to delete.
2. Press DELETE to delete the shown entry from
the caller ID history.
3. The screen displays Caller ID deleted.
-OR1. When in the caller ID history, press or to
scroll to the desired number you wish to delete.
2. Press MENU/SELECT, then press or to
choose Delete.
3. Press MENU/SELECT, the screen displays
Caller ID deleted.
L1
NEW
Copy to DIR
Copy to 1-touch
>Delete
To delete all caller ID history entries:
1. When the console is idle, press CALL HISTORY.
2. Press DELETE. The screen displays All calls history deleted.
33
001/090
8005959511
Answering system
Auto attendant setup
You can set up the auto attendant to answer outside
calls, provide callers with a company directory,
direct calls to a specified extension, and enable
callers to record voice messages. You can use the
default announcement or record up to three outgoing
announcements and one directory announcement.
For details on how to use the auto attendant features,
see Using the auto attendant section in the online
complete user’s manual.
Auto attendant on/off
You can turn the auto attendant on or off. The screen
displays Auto Att: ON when the auto attendant is
turned on.
1. When the console is idle, press ANS SYS.
2. Press
or
to scroll to Auto Attendant, then press
MENU/SELECT or /SKIP.
3. Press
or
to scroll to Auto Att ON/OFF, then
press MENU/SELECT or /SKIP.
4. Press
or
to choose On or Off.
5. Press MENU/SELECT or /SKIP to save the setting.
Auto Att ON/OFF
>On
Off
Announcement
Use this feature to record up to three new announcements so that you can
have a general announcement, different announcements for daytime and after
hours, and an announcement for the company directory. You can easily switch
among the recorded announcements. Each announcement can be up to
150 seconds.
Besides the directory announcement (Directory OGM), in which you
can record an extension list of your company, the availability of other
announcements are dependent on the night mode setting of the auto
attendant. When the night mode is turned off, you can only record a general
announcement (General OGM), which plays regardless of the time of a day.
When the night mode is turned on, you can record an announcement for
daytime recording (Day OGM) and an announcement for after hours recording
(Night OGM).
34
Answering system
Auto attendant setup
Night mode
You can turn the night mode on or off. When it is off, only General OGM is
available in the announcement submenu; when it is on, both Day and Night
OGMs are available in the Announcement submenu.
1. When the console is idle, press ANS SYS.
2. Press
or
to scroll to Auto Attendant, then press
MENU/SELECT or /SKIP.
3. Press
or
to scroll to Night Mode, then press
MENU/SELECT or /SKIP.
or
to choose On or Off.
4. Press
5. Press MENU/SELECT or /SKIP to save the setting.
Night Mode
>On
Off
NOTE: When night mode is set to off, the auto attendant always plays the General OGM to
callers of the system regardless of the time of the day.
Record the auto attendant announcement
To record the announcement:
1. When the console is idle, press ANS SYS.
or
to scroll to Auto Attendant, then press
2. Press
MENU/SELECT or /SKIP.
or
to scroll to Announcement, then press
3. Press
MENU/SELECT or /SKIP.
or
to
4. When the night mode is turned off, press
choose General OGM or Directory OGM. When the
night mode is turned on, press
or
to choose
Day OGM, Night OGM or Directory OGM, then
press MENU/SELECT or /SKIP.
or
to scroll to Record, then press
5. Press
MENU/SELECT or /SKIP.
6. Lift the handset or face the console to record your
announcement. The screen displays Record OGM
and the time elapsed. Press MENU/SELECT to
stop recording.
Announcement
>Day OGM
Night OGM
Directory OGM
Day OGM
Start/End Time
Play
>Record
Reset
Record OGM
00:15
NOTE: When you are recording your announcement and there are
or
to view the caller ID
incoming calls, you can press
information. To answer the call, lift the handset, or press the
corresponding line key (LINE 1-LINE 4), SPEAKER , or
HEADSET on the console.
35
Press SELECT to:
STOP
Answering system
Auto attendant setup
Set the start and end time of auto attendant announcement
When the night mode is turned on, you can set the start and end time of the
Day OGM and Night OGM.
1. When the console is idle, press ANS SYS.
or
to scroll to Auto Attendant, then press
2. Press
MENU/SELECT or /SKIP.
3. Press
or
to scroll to Announcement, then press
MENU/SELECT or /SKIP.
4. Press
or
to choose Day OGM or Night OGM,
then press MENU/SELECT or /SKIP.
5. Press
or
to scroll to Start/End Time, then press
MENU/SELECT or /SKIP.
6. Press
or
to scroll to the item you want to edit,
and press the dialing keys to enter the correct digit.
7. Press /REPEAT or /SKIP to select AM or PM.
8. Press MENU/SELECT to save the setting.
Day OGM
>Start/End Time
Play
Record
Reset
Day OGM
>Start time
09:00
AM
End time
06:00
PM
The end time of the Night OGM will be applied to the
start time of the Day OGM with one minute offset.
For example, if Night OGM is set to end at 07:00 AM,
the Day OGM will start at 07:01 AM. Similarly, the end time of the Day OGM
will be applied to the start time of the Night OGM with one minute offset.
36
Answering system
Private mailbox setup
This console has a private mailbox that can answer calls and record messages
when it is turned on.
Private mailbox on/off
You can turn the private mailbox on or off. The console displays MB when the
private mailbox is set to On.
1. When the console is idle, press ANS SYS.
or
to scroll to Private Mailbox, then press
2. Press
MENU/SELECT or /SKIP.
3. Press
or
to scroll to Priv MB ON/OFF, then
press MENU/SELECT or /SKIP.
4. Press
or
to choose On or Off.
5. Press MENU/SELECT.
Priv MB ON/OFF
>On
Off
Record the private mailbox announcement
To record the announcement:
1. When the console is idle, press ANS SYS.
or
to scroll to Private Mailbox, then press
2. Press
MENU/SELECT or /SKIP.
3. Press
or
to scroll to Announcement, then press
MENU/SELECT or /SKIP.
or
to scroll to Record, then press
4. Press
MENU/SELECT or /SKIP.
5. Lift the handset or face the console to record your
announcement. The screen displays Record OGM
and the time elapsed. Press MENU/SELECT to
stop recording.
NOTE: When you are recording your announcement and there
are incoming calls, you can press
or
to view the caller ID
information. To answer the call, lift the handset, or press the
corresponding line key (LINE 1-LINE 4), SPEAKER , or
HEADSET on the console.
Private Mailbox
Priv MB ON/OFF
Priv MB Delay
>Announcement
Delete all msgs
Record Memo
Call Intercept
Announcement
Play
>Record
Reset
Record OGM
00:15
Press SELECT to:
STOP
37
Answering system
Auto attendant operation
Auto attendant (AA) flow chart
Incoming
call
AA answers and plays
outgoing announcement
Caller dials
9
Caller dials
0
Caller dials
extension
number
Caller enters
remote access
code
AA records
central
message
AA plays
directory
OGM
AA calls
extension
Answering
system
remote
access
Normal
call or
private
mailbox
records
message
Yes
Extension picks
up the call
No
command
entered
AA replays
outgoing
announcement
No
command
entered
No
Caller
enters another
extension
or records a
message
38
Call ends
Answering system
Answering system operation
Message playback
From the console, you can play the messages in both the central and private
mailboxes. You can choose to play the new messages only or play all
messages (new messages and old messages).
By default, the system announces the date and time of the recording before
playing each message. After the last message, you hear, “End of the messages.”
To listen to messages in the mailbox:
1. While the console is idle, press ANS SYS.
Play Messages
2. Press
or
to choose Play Messages, then press
>Central Mailbox
MENU/SELECT or /SKIP.
Private Mailbox
3. Press
or
to choose Central Mailbox or Private
Mailbox, then press MENU/SELECT or /SKIP.
or
to choose Play new msgs to play the
4. Press
new messages only or Play all msgs to play all the
messages in the mailbox.
5. Press MENU/SELECT or /SKIP to play the messages.
6. The system announces the number of messages, date and time the
message was received, then starts playing the messages. If there are no
messages in the mailbox, the system announces, “No new messages.” if
you have chosen Play new msgs, or “No messages.” if you have chosen
Play all msgs.
NOTES:
•
•
If you want to play the messages without hearing the date and time information, set the
Msg Date/Time option to Skip. For details, see Answering system setup section in the
online complete user’s manual.
When you are playing the messages and there are incoming calls, you can press or to view
the caller ID information. To answer the call, lift the handset, or press the corresponding line key
(LINE 1-LINE 4), SPEAKER , or HEADSET on the console.
Options during playback
When a message is playing, you can adjust the playback volume, skip, repeat,
delete the message, or switch between speakerphone and handset earpiece.
When a message is playing on the console:
• Press /VOLUME or VOLUME/ to adjust the message playback volume.
• Press /SKIP after the date and time announcement to skip to the
next message.
• Press /REPEAT to repeat the current message. Immediately press /REPEAT
after the date and time announcement to hear the previous message.
• Press to stop the message playback. Press to start the message playback.
• Press DELETE after the date and time announcement to delete the
message. The system announces “Message deleted.”
• Lift the handset to listen to the message playback through the handset
earpiece. Place the handset on the console or press SPEAKER
to switch
back to speakerphone.
39
Answering system
Remote access
Use this feature to reach your answering system remotely by calling any
telephone line connected this console from any touch-tone telephone. Make
sure the auto attendant feature or the private mailbox of the console is turned
on for this feature to work. Remote access can only play messages stored in
the private mailbox.
To remotely reach the answering system:
1. Dial any telephone line connected to this console from any touch-tone
telephone.
2. When the system answers, enter the extension number.
3. When the private mailbox of the extension answers, enter the three-digit
remote access code (333 is the default code; if you want to change it, see
Remote access code section in the online complete user’s manual).
4. You can enter the following remote commands.
Remote commands:
1
1
2
3
Press to play new messages in the private mailbox.
Press to play all messages in the private mailbox.
Press within three seconds of the message playing to go back to
the previous message.
Press after three seconds of the message playing to repeat the
message currently playing.
Press to skip the current message (during playback).
41
Press to play the auto attendant announcement General OGM.
• Press 9 to record and wait for the beep before speaking.
• Press # to stop recording.
42
Press to play the auto attendant announcement Day OGM.
• Press 9 to record and wait for the beep before speaking.
• Press # to stop recording.
43
Press to play the auto attendant announcement Night OGM.
• Press 9 to record and wait for the beep before speaking.
• Press # to stop recording.
6
Press to play current auto attendant directory announcement.
• Press 9 to record and wait for the beep before speaking.
• Press # to stop recording.
40
Answering system
Remote access
7
Press to play current private mailbox announcement.
• Press 9 to record and wait for the beep before speaking.
• Press # to stop recording.
8
Press to stop the playing message.
9
Press to start recording a memo.
• Press # to stop recording.
0
#
Press to turn the private mailbox on or off.
Press during a message playback to delete current message.
Press during a message playback to delete all messages.
5. Hang up to end the call.
NOTES:
•
If you do not enter a valid remote access code, the auto attendant announces, “The system does
not recognize that extension. Please check it, and enter it again”.
•
If you do not enter any remote access command after you enter the remote access menu
successfully, the answering system announces, “Remote operation”. The call ends when the
announcement is repeated three times.
•
If the memory is full, the system announces, “Memory is full” when you try to record a memo by
pressing 9. You cannot record new memo until some old messages in the mailboxes are deleted.
Check the system remaining space frequently to maintain availability of space (see Recording
time section in the online complete user’s manual).
41
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For
customer service, visit our website at businessphones.vtech.com or call
1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.
The console fails to obtain an IP from the router.
• Make sure your router is properly installed and plugged into the
Ethernet network.
• Make sure the DHCP server is enabled on your router, so that it can allocate
IP automatically.
• You may need to enter a static IP to the console. Refer to Network setup
section in the online complete user’s manual for details.
The console displays Check Network.
• Make sure your console is connected to the Ethernet switch or router
properly.
• If you have set a static IP manually, you need to reboot the console to apply
the new setting.
• Your router may have reassigned a new IP address to the console. Reboot
the console to update.
• If you changed to a new router, make sure the discovery method matches
with the console. Refer to Discovery method section in the online complete
user’s manual to set the discovery method.
• Your Ethernet cable may be defective. Try installing a new one.
My telephone base doesn’t work at all.
• Make sure the power cord is securely plugged in.
• Make sure you plug the telephone line cords securely and firmly into the
console and the telephone wall jacks.
• Make sure you plug the Ethernet cable securely and firmly into the console
and an Ethernet switch or router.
• Refer to Console installation on pages 6-10 to reset the system. Allow at
least one minute for the console to reset.
• This system is not compatible with any other VTech 4 line small business
telephones, except for the UP406 telephone.
42
Appendix
Troubleshooting
There is no dial tone.
• First try all the suggestions above.
• Make sure you plug the handset cord securely and firmly into the
jack on
the telephone base and the corded handset.
• If the previous suggestions do not work, disconnect the telephone line from
the console and connect it to a different telephone. If there is no dial tone on
that telephone either, the problem is in your wiring or local service. Contact
your telephone service provider.
• Your telephone line cords or Ethernet cable might be defective. Try installing
new ones.
• Make sure a line is selected. Press a line key (L1-L4) or SPEAKER .
• If there is no dial tone when you press HEADSET, make sure the corded
headset is firmly connected to the
jack.
I cannot dial out.
• First try all the suggestions above.
• Make sure you have a dial tone before dialing. The corded handset might
take a second or two to connect the console and produce a dial tone. This is
normal. Wait an extra second before dialing.
• Make sure the telephone is set to the correct dial mode (pulse dial or tone
dial) for the service in your area. Refer to Dial mode section in the online
complete user’s manual to set the dial mode.
• If the other telephones in your building are having the same problem,
contact your telephone service provider.
43
Appendix
Maintenance
Taking care of your telephone
•
•
•
•
Your telephone base contains sophisticated electronic parts, so you must treat it with care.
Avoid rough treatment.
Place the corded handset down gently.
Save the original packing materials to protect your telephone base if you ever need to ship it.
Avoid water
•
You can damage your telephone base if it gets wet. Do not use the corded handset in the rain, or
handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
•
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your
own safety, take caution when using electric appliances during storms.
Cleaning your telephone
•
Your telephone base has a durable plastic casing that should retain its luster for many years.
Clean it only with a soft cloth slightly dampened with water or a mild soap.
•
Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL
YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL,
then pull the unit out by the unplugged cords.
44
Appendix
FCC part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by
the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
This identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in
the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03,
the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to telephone line, ensure the connection of this equipment does not disable
your alarm equipment. If you have questions about what will disable the alarm equipment, consult
your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem
has been corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents. For repair procedures, follow the instructions outlined under the
Limited Warranty.
If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to notify
you before interrupting service. If advance notice is not practical, you will be notified as soon as
possible. You will be given the opportunity to correct the problem and the telephone service provider
is required to inform you of your right to file a complaint with the FCC. Your telephone service
provider may make changes in its facilities, equipment, operation, or procedures that could affect
the proper functioning of this product. The telephone service provider is required to notify you if
such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone
numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers,
please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that
may cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an
indication of the maximum number of devices allowed to be connected to a telephone interface.
The termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
45
Appendix
FCC part 15
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
This Class A digital apparatus complies with Canadian requirements:
CAN ICES-3 (A)/NMB-3(A)
Cet appareil numérique de classe A est conforme à l’exigence canadienne:
CAN ICES-3 (A)/NMB-3(A)
WARNING: Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
Caution: To maintain the compliance with the FCC’s RF exposure guideline, place the base unit
at least 20cm from nearby persons.
46
Appendix
Limited warranty
1. What does this limited warranty cover?
The manufacturer of this VTech product warrants to the holder of a valid proof of purchase
(“CONSUMER” or “you”) that the product and all accessories provided in the sales package
(“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms
and conditions, when installed and used normally and in accordance with the PRODUCT operating
instructions. This limited warranty extends only to the CONSUMER for products purchased and
used in the United States of America and Canada.
2. What will VTech do if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace
at VTech’s option, without charge, a materially defective PRODUCT. If we repair the PRODUCT,
we may use new or refurbished replacement parts. If we choose to replace the PRODUCT, we
may replace it with a new or refurbished PRODUCT of the same or similar design. We will retain
defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at VTech’s option,
is your exclusive remedy. VTech will return repaired or replacement products to you in working
condition. You should expect the repair or replacement to take approximately 30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for TWO (2) YEARS from the date of
purchase. If VTech repairs or replaces a materially defective PRODUCT under the terms of this
limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a
period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you
or (b) the time remaining on the original two-year limited warranty; whichever is longer.
4. What is not covered by this limited warranty?
This limited warranty does not cover:
•
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other
liquid intrusion; or
•
PRODUCT that has been damaged due to repair, alteration, or modification by anyone other
than an authorized service representative of VTech; or
•
PRODUCT to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or
•
•
PRODUCT to the extent that the problem is caused by use with non-VTech accessories; or
•
PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited to
products used for rental purposes); or
•
•
PRODUCT returned without a valid proof of purchase (see item 6 on the next page); or
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
Charges for installation or setup, adjustment of customer controls, and installation or repair of
systems outside the unit.
47
Appendix
Limited warranty
5. How do you get warranty service?
To obtain warranty service, visit businessphones.vtech.com or call 1 (800) 595-9511. In Canada,
please dial 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s
controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of the
PRODUCT(s) to the service location. VTech will return repaired or replaced PRODUCT under this
limited warranty to you. Transportation, delivery or handling charges are prepaid. VTech assumes
no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by
this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech
will notify you and will request that you authorize the cost of repair prior to any further repair activity.
You must pay for the cost of repair and return shipping costs for the repair of products that are not
covered by this limited warranty.
6. What must you return with the PRODUCT to get warranty service?
You must:
•
Return the entire original package and contents including the PRODUCT to the VTech service
location along with a description of the malfunction or difficulty; and
•
Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and
•
Provide your name, complete and correct mailing address, and telephone number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all
other written or oral communications related to this PRODUCT. VTech provides no other warranties
for this PRODUCT. The warranty exclusively describes all of VTech’s responsibilities regarding the
PRODUCT. There are no other express warranties. No one is authorized to make modifications to
this limited warranty and you should not rely on any such modification.
State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one
year from date of purchase. Some states/provinces do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for
any indirect, special, incidental, consequential, or similar damages (including, but not limited to
lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of
substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some
states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
48
Appendix
Technical specifications
RF frequency band
1921.536MHz - 1928.448MHz
Channels
5
Operating temperature
32°F - 122°F
0°C - 50°C
Telephone base voltage
5.1VDC @1200mA
(AC adapter output)
Ethernet Network Ports
10/100 Mbps RJ-45 Port
PSTN Jacks
1-4 (FXO ports)
49
Source of music files for the Music on hold feature:
FreeMusicArchive.org. Used under open license.
Designed to fit you home.
And your life.
VTech Communications, Inc.
A member of THE VTECH GROUP OF COMPANIES.
VTech is a registered trademark of VTech Holdings Limited.
Specifications are subject to change without notice.
© 2014 VTech Communications, Inc.
All rights reserved. 04/14. UP416_ACIB_V1.0
Document order number: 91-007446-010-100