motorola W360
Getting Started Guide
get started
your phone
Listen to music
or go handsfree.
Volume Keys
Left Soft Key
Open menus.
Right Soft Key
FM Radio
Clear/Back Key
Make & answer
Charge up.
Turn on & off,
hang up, exit
Note: Your phone may not appear exactly as the
images in this manual. However, all key locations,
sequences, and functions are the same.
get started
You can download a full user manual by going
online to:
install SIM card & battery
get started
charge battery
New batteries are not fully
charged. Plug the battery
charger into your phone and
an electrical outlet. Your
phone may take several
seconds to start charging the
battery. The battery indicator
in your phone’s display
flashes during charging. When charging is complete,
the battery indicator stops flashing, and your display
shows Battery Full.
For tips on battery life and charging, see the “Battery
Tips“ section of this guide.
get started
turn phone on & off
Press and hold O for a few
seconds, or until the display
turns on or off.
make a call
Enter a phone number and
press N.
answer a call
When your phone rings and/or
vibrates, press N.
end a call
Press O.
Press the center key s to
open the Main Menu.
Press the navigation key S
up, down, right, or left to
highlight a menu option.
Press the center key s or
SELECT to select the highlighted
emergency calls
To call the emergency
Press keypad keys to enter
the emergency number,
then press N to call it.
Your service provider programs one or more emergency
phone numbers (such as 112 or 911) that you can call
under any circumstances, even when your phone is
locked or the SIM card is not inserted.
Note: Emergency numbers vary by country. Your
phone’s preprogrammed emergency number(s) may
not work in all locations. Sometimes an emergency
call cannot be placed due to network, environmental,
or interference issues.
Find it: s > e Messages > Voicemail
recent calls
Find it: s > s Recent Calls
Shortcut: Press N from the home screen to see a list
of dialed calls.
lock/unlock your keypad
Find it: s > *
status indicators
Status indicators show at the top of the home screen:
Service Provider
menu map
• Camera
• Pictures
• Sounds
• Radio
• Voice Notes
Alarm Clock
• Personalize
• Ring Styles
• Call Forward *
• In-Call Setup
• Headset &
Car Setting
• Initial Setup
• Auto Power Off
• Phone Status
• Security
• Network
• Lantern
Recent Calls
• Create Message
• Message Inbox
• Outbox
• Drafts
• Voicemail *
• Browser Msgs *
• Quick Notes
• MMS Templates
• Calculator
• Calendar
• Shortcuts
• Chat *
• SIM Toolkit *
• Lantern
Games & Apps
• Browser
• Web Shortcuts
• Go to URL
• History
• Web Sessions
• Web Settings
*Optional features.
This is the standard main menu layout.
Your phone’s menu may be a little different.
change ring
To change ring volume:
Find it: s > w Settings > Ring Styles > Style Detail >
Ring Volume
Press S up or down to raise or lower ringer volume,
then press Ok. (You can’t change the volume for the
Silent or Vibrating style.)
To change ring style:
Find it: s > w Settings > Ring Styles > Styles
Scroll to the style you want and press Select:
y Loud Ring
| Vibrating
† Vibe and Ring
z Soft Ring
Ò Silent
set phone to vibrate
Find it: s > w Settings > Ring Styles > Style
Scroll to Vibrating and press Select.
set wallpaper
Find it: s > w Settings > Personalize > Wallpaper > Picture or
set backlight
Find it: s > w Settings > Initial Setup > Backlight
Press S up or down to scroll to a time-out setting.
Press Ok to select the setting.
Press Back to return to the previous menu.
To save battery life, a shorter backlight display
time should be chosen.
audio player
play music
Find it: s > h Multimedia > Sounds
Press s to select the file you want to play.
Press S up.
Press S down.
Press S right.
Press S left.
exit audio player
Press O.
take a photo
Find it: s > h Multimedia > Camera
Your phone displays the viewfinder:
Press s
center key
to take the
Press S
up or down
to view
Press S
left or right
to change.
Focus point
Exit the
camera mode.
Open the camera menu.
Note: Press h Multimedia > Pictures to see your stored
pictures and photos.
FM radio
using the FM radio
You can quickly turn on your radio by pressing
on the keypad.
Note: The headset must be inserted into the phone for
the FM radio to function. If you try to turn it on without
inserting the earpiece, your phone will display Please Insert
The Earpiece.
The FM radio will automatically tune into the lowest
available frequency when you use it for the first time.
To tune in a station, press S left or right.
To scan available stations, hold S left or right.
To adjust volume, press S up or down.
To turn the radio off, press FM Radio or unplug the
Find it: s > h Multimedia > FM Radio
store phonebook entry
Enter a phone number from the home screen.
Press Store.
Enter name for new phonebook entry.
Press Save to store the entry.
call phonebook entry
Find it: s > n Phonebook
Scroll to the entry you want to call and press N.
text messages
send a text message
Find it: s > e Messages > Create Message > New Short Msg
Type the message. To insert a picture or sound press
Options > Insert.
Press # to switch text entry mode to iTAP™
(predictive text entry), Tap Extended, Numeric,
or Symbol.
When finished, press Options > Send.
Scroll to a recipient and press s.
Press Options and select New Number to enter a new phone
Press Send to send the message.
USB drag/drop
USB drag and drop
accessing phone’s USB memory:
Direct the USB conection to your phone’s USB memory.
Find it: s > w Settings > USB > USB Disk
Connect your phone to the PC using a mini-USB cable.
Caution: W360 USB connection is supported by
Windows XP and Windows Vista only. Any other
operating system may damage your phone and is
not covered under the Motorola warranty.
Your PC will show the phone’s USB memory as
“Removable Disk”. Click on “Removable Disk”
to access files stored in the phone’s USB memory.
To copy files, drag and drop them as follows:
MP3/AAC files: > Storage > Melody
Wallpapers: > Storage > Picture
Battery Use & Battery Safety
• Motorola recommends you always use Motorola-branded
batteries and chargers. The warranty does not cover damage
caused by non-Motorola batteries and/or chargers. Caution:
Use of an unqualified battery or charger may present a risk of fire,
explosion, leakage, or other hazard. Improper battery use, or use
of a damaged battery, may result in a fire, explosion, or other hazard.
• Battery usage by children should be supervised.
• Important: Motorola mobile devices are designed to work best with
qualified batteries. If you see a message on your display such as
Invalid Battery or Unable to Charge, take the following steps:
• Remove the battery and inspect it to confirm that it bears a
Motorola “Original Equipment” hologram;
• If there is no hologram, the battery is not a qualified battery;
• If there is a hologram, replace the battery and retry charging it;
• If the message remains, contact a Motorola Authorized Service
• New batteries or batteries stored for a long time may take more time
to charge.
• Charging precautions: When charging your battery, keep it near
room temperature. Never expose batteries to temperatures below
0°C (32°F) or above 45°C (113°F) when charging. Always take your
mobile device with you when you leave your vehicle.
• When storing your battery, keep it in a cool, dry place.
• It is normal over time for battery life to decrease, and for the battery
to exhibit shorter runtime between charges or require more frequent
or longer charging times.
• Avoid damage to battery and mobile device. Do not disassemble,
open, crush, bend, deform, puncture, shred, or submerge the battery or
mobile device. Avoid dropping the battery or mobile device, especially
on a hard surface. If your battery or mobile device has been subjected
to such damage, take it to a Motorola Authorized Service Center
before using. Do not attempt to dry it with an appliance or heat
source, such as a hair dryer or microwave oven.
• Use care when handling a charged battery—particularly when
placing it inside a pocket, purse, or other container with metal objects.
Contact with metal objects (such as jewelry, keys, beaded chains)
could complete an electrical circuit (short circuit), causing the battery
to become very hot, which could cause damage or injury.
Promptly dispose of used batteries in accordance with local
regulations. Contact your local recycling center for proper battery
Warning: Never dispose of batteries in a fire because they may
explode. Before using your phone, read the battery safety information
in the “Safety and General Information” section.
Motorola, Inc.,
Consumer Advocacy Office,
1307 East Algonquin Road,
Schaumburg, IL 60196
Certain mobile phone features are dependent on the capabilities and
settings of your service provider’s network. Additionally, certain features
may not be activated by your service provider, and/or the provider's
network settings may limit the feature’s functionality. Always contact your
service provider about feature availability and functionality. All features,
functionality, and other product specifications, as well as the information
contained in this user's guide are based upon the latest available
information and are believed to be accurate at the time of printing.
Motorola reserves the right to change or modify any information or
specifications without notice or obligation.
MOTOROLA and the Stylized M Logo are registered in the US Patent &
Trademark Office. All other product or service names are the property of
their respective owners. The Bluetooth trademarks are owned by their
proprietor and used by Motorola, Inc. under license.
© Motorola, Inc., 2007.
Caution: Changes or modifications made in the radio phone, not expressly
approved by Motorola, will void the user’s authority to operate the
service & repairs
If you have questions or need assistance, we're here to help.
Go to, where you can
select from a number of customer care options.
Specific Absorption Rate Data
This model meets international guidelines for exposure to
radio waves.
Your mobile device is a radio transmitter and receiver. It is designed
not to exceed the limits for exposure to radio waves recommended
by international guidelines. These guidelines were developed by
the independent scientific organization ICNIRP and include safety
margins designed to assure the protection of all persons, regardless
of age and health.
The guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The ICNIRP SAR limit for mobiles devices
used by the general public is 2 W/kg and the highest SAR value
for this device when tested at the ear was 0.46 W/kg.1 As mobile
devices offer a range of functions, they can be used in other
positions, such as on the body as described in this user guide.2
In this case, the highest tested SAR value is 0.57 W/kg.1
As SAR is measured utilizing the device’s highest transmitting power,
the actual SAR of this device while operating is typically below that
indicated above. This is due to automatic changes to the power level
of the device to ensure it only uses the minimum level required to
reach the network.
While there may be differences between the SAR levels of various
phones and at various positions, they all meet the governmental
requirements for safe exposure. Please note that improvements
to this product model could cause differences in the SAR value for
later products; in all cases, products are designed to be within the
The World Health Organization has stated that present scientific
information does not indicate the need for any special precautions for
the use of mobile devices. They note that if you want to reduce your
exposure then you can do so by limiting the length of calls or using
a “hands-free” device to keep the mobile phone away from the head
and body.
Additional Information can be found on the websites of the
World Health Organization ( or Motorola,
Inc. (
1. The tests are carried out in accordance with international guidelines for
testing. The limit incorporates a substantial margin for safety to give
additional protection for the public and to account for any variations in
measurements. Additional related information includes the Motorola
testing protocol, assessment procedure, and measurement uncertainty
range for this product.
2. Please see the Safety and General Information section about body worn
European Union Directives
Conformance Statement
Hereby, Motorola declares that this product is in
compliance with
• The essential requirements and other relevant
provisions of Directive 1999/5/EC
• All other relevant EU Directives
IMEI: 350034/40/394721/9
Type: MC2-41H14
The above gives an example of a typical Product Approval Number.
You can view your product’s Declaration of Conformity (DoC)
to Directive 1999/5/EC (to R&TTE Directive) at To find your DoC, enter the product
Approval Number from your product’s label in the “Search” bar on
the web site.
Safety and General Information
This section contains important information on the safe and
efficient operation of your mobile device. Read this information
before using your mobile device.*
Exposure to Radio Frequency (RF) Energy
Your mobile device contains a transmitter and receiver. When it is
ON, it receives and transmits RF energy. When you communicate with
your mobile device, the system handling your call controls the power
level at which your mobile device transmits.
Your Motorola mobile device is designed to comply with local
regulatory requirements in your country concerning exposure of
human beings to RF energy.
Operational Precautions
For optimal mobile device performance and to be sure that human
exposure to RF energy does not exceed the guidelines set forth in the
relevant standards, always follow these instructions and precautions.
External Antenna Care
If your mobile device has an external antenna, use only a Motorolasupplied or approved replacement antenna. Use of unauthorized
antennas, modifications, or attachments could damage the mobile
device and/or may result in your device not complying with local
regulatory requirements in your country.
* The information provided in this document supersedes the general safety
information in user’s guides published prior to May 1, 2007.
DO NOT hold the external antenna when the mobile device is
IN USE. Holding the external antenna affects call quality and may
cause the mobile device to operate at a higher power level than
Product Operation
When placing or receiving a phone call, hold your mobile device just
like you would a landline phone.
If you wear the mobile device on your body, always place the mobile
device in a Motorola-supplied or approved clip, holder, holster, case,
or body harness. If you do not use a body-worn accessory supplied
or approved by Motorola, keep the mobile device and its antenna at
least 2.5 centimeters (1 inch) from your body when transmitting.
When using any data feature of the mobile device, with or without an
accessory cable, position the mobile device and its antenna at least
2.5 centimeters (1 inch) from your body.
Using accessories not supplied or approved by Motorola may cause
your mobile device to exceed RF energy exposure guidelines.
For a list of Motorola-supplied or approved accessories, visit our
Web site at:
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy interference
from external sources if inadequately shielded, designed,
or otherwise configured for RF energy compatibility. In some
circumstances your mobile device may cause interference with
other devices.
Follow Instructions to Avoid Interference
Turn off your mobile device in any location where posted notices
instruct you to do so.
In an aircraft, turn off your mobile device whenever instructed to do
so by airline staff. If your mobile device offers an airplane mode or
similar feature, consult airline staff about using it in flight.
Implantable Medical Devices
If you have an implantable medical device, such as a pacemaker or
defibrillator, consult your physician before using this mobile device.
Persons with implantable medical devices should observe the
following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches)
from the implantable medical device when the mobile device is
turned ON.
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to minimize the
potential for interference.
• Turn OFF the mobile device immediately if you have any reason to
suspect that interference is taking place.
Read and follow the directions from the manufacturer of your implantable
medical device. If you have any questions about using your mobile device
with your implantable medical device, consult your health care provider.
Driving Precautions
Check the laws and regulations on the use of mobile devices in the
area where you drive. Always obey them.
When using your mobile device while driving, please:
• Give full attention to driving and to the road. Using a mobile device
may be distracting. Discontinue a call if you can’t concentrate on
• Use handsfree operation, if available.
• Pull off the road and park before making or answering a call if driving
conditions so require.
• Do not place a mobile device in the airbag deployment area.
Responsible driving practices can be found in the “Smart Practices
While Driving” section at the end of this guide and/or at the
Motorola Web site:
Note: The use of wireless phones while driving may cause
distraction. Discontinue a call if you can’t concentrate on driving.
Additionally, the use of wireless devices and their accessories may
be prohibited or restricted in certain areas. Always obey the laws
and regulations on the use of these products.
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Atmospheres
Areas with potentially explosive atmospheres are often but not
always posted, and can include fueling areas such as below decks on
boats, fuel or chemical transfer or storage facilities, or areas where
the air contains chemicals or particles, such as grain, dust, or metal
When you are in such an area, turn off your mobile device, and do not
remove, install, or charge batteries. In such areas, sparks can occur
and cause an explosion or fire.
Symbol Key
Your battery, charger, or mobile device may contain symbols, defined
as follows:
Important safety information follows.
Do not dispose of your battery or mobile
device in a fire.
Your battery or mobile device may require
recycling in accordance with local laws.
Contact your local regulatory authorities for
more information.
Do not throw your battery or mobile device
in the trash.
Your mobile device contains an internal
lithium ion battery.
Do not let your battery, charger, or mobile
device get wet.
Listening at full volume to music or voice
through a headset may damage your hearing.
Batteries and Chargers
Caution: Improper treatment or use of batteries may present
a danger of fire, explosion, leakage, or other hazard. For more
information, see the “Battery Use & Battery Safety” section in this
user’s guide.
Choking Hazards
Your mobile device or its accessories may include detachable parts,
which may present a choking hazard to small children. Keep your
mobile device and its accessories away from small children.
Glass Parts
Some parts of your mobile device may be made of glass. This glass
could break if the product is dropped on a hard surface or receives
a substantial impact. If glass breaks, do not touch or attempt to
remove. Stop using your mobile device until the glass is replaced
by a qualified service center.
Some people may be susceptible to epileptic seizures or blackouts
when exposed to flashing lights, such as when playing video games.
These may occur even if a person has never had a previous seizure
or blackout.
If you have experienced seizures or blackouts, or if you have a family
history of such occurrences, please consult with your physician
before playing video games or enabling a flashing-lights feature
(if available) on your mobile device.
Discontinue use and consult a physician if any of the following
symptoms occur: convulsion, eye or muscle twitching, loss of
awareness, involuntary movements, or disorientation. It is always
a good idea to hold the screen away from your eyes, leave the lights
on in the room, take a 15-minute break every hour, and stop use if you
are very tired.
Caution About High Volume Usage
Listening at full volume to music or voice through a headset
may damage your hearing.
Repetitive Motion
When you repetitively perform actions such as pressing keys or
entering finger-written characters, you may experience occasional
discomfort in your hands, arms, shoulders, neck, or other parts of
your body. If you continue to have discomfort during or after such
use, stop use and see a physician.
FCC Notice to Users
The following statement applies to all products that have
received FCC approval. Applicable products bear the FCC logo,
and/or an FCC ID in the format FCC-ID:xxxxxx on the product
Motorola has not approved any changes or modifications to this
device by the user. Any changes or modifications could void the
user’s authority to operate the equipment. See 47 CFR Sec. 15.21.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
See 47 CFR Sec. 15.19(3).
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Hearing Aid Compatibility with
Mobile Phones
Some Motorola phones are measured for compatibility with hearing
aids. If the box for your particular model has “Rated for Hearing Aids”
printed on it, the following explanation applies.
When some mobile phones are used near some hearing devices
(hearing aids and cochlear implants), users may detect a buzzing,
humming, or whining noise. Some hearing devices are more immune
than others to this interference noise, and phones also vary in the
amount of interference they generate.
The wireless telephone industry has developed ratings for some of
their mobile phones, to assist hearing device users in finding phones
that may be compatible with their hearing devices. Not all phones
have been rated. Phones that are rated have the rating on their box
or a label on the box.
The ratings are not guarantees. Results will vary depending on the
user’s hearing device and hearing loss. If your hearing device happens
to be vulnerable to interference, you may not be able to use a rated
phone successfully. Trying out the phone with your hearing device is
the best way to evaluate it for your personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely
to generate less interference to hearing devices than phones that are not
labeled. M4 is the better/higher of the two ratings.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to
be more usable with a hearing device’s telecoil (“T Switch” or “Telephone
Switch”) than unrated phones. T4 is the better/higher of the two ratings.
(Note that not all hearing devices have telecoils in them.)
Hearing devices may also be measured for immunity to this type of
interference. Your hearing device manufacturer or hearing health
professional may help you find results for your hearing device. The
more immune your hearing aid is, the less likely you are to experience
interference noise from mobile phones.
Information from the World
Health Organization
Present scientific information does not indicate the need for any
special precautions for the use of mobile phones. If you are
concerned, you may want to limit your own or your children’s RF
exposure by limiting the length of calls or by using handsfree
devices to keep mobile phones away from your head and body.
Source: WHO Fact Sheet 193
Further information:
Caring for the Environment by
When you see this symbol on a Motorola product, do not
dispose the product with household waste.
Disposal of your Mobile Device and
Please do not dispose of mobile devices or electrical accessories
(such as chargers, headsets, or batteries) with your household
waste. These items should be disposed of in accordance with the
national collection and recycling schemes operated by your local or
regional authority. Alternatively, you may return unwanted mobile
devices and electrical accessories to any Motorola Approved
Service Center in your region. Details of Motorola approved national
recycling schemes, and further information on Motorola recycling
activities can be found at:
Disposal of your Mobile Device
Packaging and User’s Guide
Product packaging and user’s guides should only be disposed of
in accordance with national collection and recycling requirements.
Please contact your regional authorities for more details.
Privacy and Data Security
Privacy and Data Security Motorola understands that privacy and
data security are important to everyone. Because some features of
your mobile device may affect your privacy or data security, please
follow these recommendations to enhance protection of
your information:
• Monitor access—Keep your mobile device with you and do not
leave it where others may have unmonitored access. Lock your
device’s keypad where this feature is available.
• Keep software up to date—If Motorola or a software/application
vendor releases a patch or software fix for your mobile device which
updates the device’s security, install it as soon as possible.
• Erase before recycling—Delete personal information or data from
your mobile device prior to disposing of it or turning it in for recycling.
For step-by-step instructions on how to delete all personal information
from your device, see the section entitled “master clear” or “delete
data” in this user’s guide.
Note: For information on backing up your mobile device data before
erasing it, go to and then navigate to the
“downloads” section of the consumer Web page for “Motorola
Backup” or “Motorola Phone Tools.”
• Understanding AGPS—In order to comply with emergency caller
location requirements of the FCC, certain Motorola mobile devices
incorporate Assisted Global Positioning System (AGPS) technology.
AGPS technology also can be used in non-emergency applications
to track and monitor a user’s location—for example, to provide
driving directions. Users who prefer not to permit such tracking and
monitoring should avoid using such applications.
If you have further questions regarding how use of your mobile device
may impact your privacy or data security, please contact Motorola at, or contact your service provider.
Smart Practices While Driving
Drive Safe, Call Smart SM
Check the laws and regulations on the use of mobile
devices and their accessories in the areas where you
drive. Always obey them. The use of these devices
may be prohibited or restricted in certain areas. Go to for more information.
Your mobile device lets you communicate by voice and data—almost
anywhere, anytime, wherever wireless service is available and
safe conditions allow. When driving a car, driving is your first
responsibility. If you choose to use your mobile device while driving,
remember the following tips:
• Get to know your Motorola mobile device and its features
such as speed dial and redial. If available, these features help
you to place your call without taking your attention off the road.
• When available, use a handsfree device.
If possible, add an additional layer of convenience
to your mobile device with one of the many Motorola
Original handsfree accessories available today.
• Position your mobile device within easy reach.
Be able to access your mobile device without removing your eyes
from the road. If you receive an incoming call at an inconvenient time,
if possible, let your voice mail answer it for you.
• Let the person you are speaking with know you are driving;
if necessary, suspend the call in heavy traffic or hazardous
weather conditions. Rain, sleet, snow, ice, and even heavy traffic
can be hazardous.
• Do not take notes or look up phone numbers while driving.
Jotting down a “to do” list or going through your address book takes
attention away from your primary responsibility—driving safely.
• Dial sensibly and assess the traffic; if possible, place calls
when your car is not moving or before pulling into traffic.
If you must make a call while moving, dial only a few numbers,
check the road and your mirrors, then continue.
• Do not engage in stressful or emotional conversations that
may be distracting. Make people you are talking with aware you are
driving and suspend conversations that can divert your attention away
from the road.
• Use your mobile device to call for help. Dial 911 or other local
emergency number in the case of fire, traffic accident,
or medical emergencies.*
• Use your mobile device to help others in emergencies. If you
see an auto accident, crime in progress, or other serious emergency
where lives are in danger, call 911 or other local emergency number,
as you would want others to do for you.*
• Call roadside assistance or a special non-emergency wireless
assistance number when necessary. If you see
a broken-down vehicle posing no serious hazard, a broken traffic
signal, a minor traffic accident where no one appears injured,
or a vehicle you know to be stolen, call roadside assistance
or other special non-emergency wireless number.*
* Wherever wireless phone service is available.
Phone Tools
These and other accessories available at:
For more information about your phone, please visit: