Service and Technical
Reference Guide
HP Workstation xw3100
Second Edition
Document Part Number: 338611-001
October 2003
© 2003 Hewlett-Packard Development Company, L.P.
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Å
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
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CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
Service and Technical Reference Guide
HP Workstation xw3100
Second Edition (October 2003)
Document Part Number: 338611-001
Contents
1 Installing the Operating System
1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.2 Creating an Emergency Repair Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.2.1 Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.3 Using the Emergency Repair Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.3.1 Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.4 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.4.1 Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.4.2 Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1.5 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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2 Computer Setup Utilities and Diagnostic Features
2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
2.3 Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
2.3.1 Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
2.3.2 Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13
2.3.3 Using Categories in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.3.4 Running Diagnostic Tests in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
2.4 Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.4.1 Installing Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.4.2 Running Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.5 Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . 2–18
2.5.2 Running the Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
2.6 Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
2.7 Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
3 Desktop Management
3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.2 Remote System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3.1 HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3.2 Altiris Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3.3 Altiris PC Transplant Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3.4 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3.5 Product Change Notification (PCN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.3.6 ActiveUpdate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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3.3.7 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.8 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.9 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.10Replicating Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.3.11Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.3.12Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.3.13Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
3.3.14World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
3.3.15Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
3.4 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
3.4.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
3.4.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11
3.4.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . 3–11
3.4.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.5 Smart Cover Sensor (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.5.1 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
3.5.2 Before You Partition or Format the Current Bootable Disk . . . . . . . . . . . . . . . . . . . . . . 3–19
3.5.3 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
3.6 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
3.6.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19
3.6.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20
3.6.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20
4 Identifying the Chassis, Routine Care, and Disassembly Preparation
4.1 Small Form Factor (SFF). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3.2 Cleaning the Workstation Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3.3 Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.3.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4.4.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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5 Removal and Replacement Procedures
5.1
5.2
5.3
5.4
Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.4.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.4.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.5 Workstation Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.6 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.7 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.7.1 Diskette Drive Bezel or Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.8 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.9 Expansion Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.9.1 Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.9.2 Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.9.3 AGP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
5.10Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.10.1Extra Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.10.2Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.10.3Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.10.4External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19
5.10.5Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
5.11Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.12Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.13System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
5.14Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.14.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.14.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.15Processor and Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.16Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.17Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–31
A Connector Pin Assignments
B Power Cord Set Requirements
C POST Error Messages
D Troubleshooting Without Diagnostics
E System Board and Riser Board Reference Designators
F Memory
G Ultra ATA Drive Guidelines and Features
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1
Installing the Operating System
Depending on the model, Microsoft Windows 2000 Professional or Windows XP Professional is
preinstalled on the workstation and will be configured automatically the first time the
workstation is turned on.
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CAUTION: Do not add optional hardware devices to your workstation until the operating system is
successfully installed. Doing so may cause errors and may prevent the operating system from installing
properly.
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CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION
UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process might
damage the software that runs the workstation.
The first time the workstation is turned on, the operating system is automatically installed. This
takes approximately 10 minutes, depending on the system hardware configuration. At the
beginning of the installation process, you may be prompted to select the appropriate language for
the operating system. Read and follow the instructions that appear on the screen to complete the
installation. During this process, do not turn off your workstation unless you are directed to do
so.
1.1
Installing or Upgrading Device Drivers
To install hardware devices such as a printer, a display adapter, or network adapter after the
operating system installation is completed, the operating system needs access to the appropriate
software drivers for the devices.
The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the
operating system for the workstation model and include device drivers supported by Windows
2000.
When prompted for the I386 directory on the operating system CD, replace the path specification
with C:\I386 or use the browse button of the dialog box to browse the system for the I386 folder.
1.2
Creating an Emergency Repair Diskette
1.2.1 Windows 2000
1. Click Start > Programs > Accessories > System Tools > Backup.
2. Select the menu option Tools, then select Create an Emergency Disk.
3. Follow the instructions that appear on the screen.
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1.3
Using the Emergency Repair Diskette
1.3.1 Windows 2000
1. Insert the diskette into the diskette drive and restart the workstation (on some models you
may boot to the Windows 2000 CD).
2. Press Enter to start the repair process, then choose to repair the system.
3. Select the Emergency Repair Process.
4. Follow the instructions that appear on the screen.
1.4
Converting to NTFS
1.4.1 Windows 2000
To convert an existing partition from a FAT 32 partition to an NTFS partition, double-click the
NTFS Convert icon on the desktop. Carefully read and follow the directions that appear on the
screen.
1.4.2 Windows XP Professional
The Windows XP Professional operating systems handle only NTFS-formatted drives. When
installed, XP will, if necessary, automatically convert a FAT32 drive to NTFS.
1.5
HP Software
The Microsoft Windows 2000 Professional or Windows XP Professional operating system is
preinstalled on the workstation and will be configured automatically the first time the
workstation is turned on. The following HP software will also be installed at that time on selected
models:
1–2
■
Computer Setup Utilities and diagnostic features
■
HP Support Software including device drivers
■
Configuration Record
■
Online Safety & Comfort Guide
■
Enhanced HP Insight Personal Edition (Diagnostics for Windows)
■
DMI Support
■
Power Management with energy saver features
■
Security Management tools
■
Software Support Management tools
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Certain drivers and utilities are available only in selected languages. You can obtain the latest
version of these files, in English and selected other languages, in one of three ways:
■
Support Software CD
■
HP web site at www.hp.com
■
Restore Plus! CD, supplied with many models
✎ Additional HP software may be required in certain situations.
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2
Computer Setup Utilities and Diagnostic
Features
Computer Setup Utilities (F10) and diagnostic features provide information needed about the
workstation when contacting Customer Support. These tools can also be used to:
■
Change factory default settings and to set or change the system configuration, which may be
necessary when you add or remove hardware.
■
Determine if all of the devices installed on the workstation are recognized by the system and
functioning properly.
■
Determine information about the operating environment of the workstation.
■
Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■
Establish and manage passwords and other security features.
■
Establish and manage energy-saving timeouts.
✎ All features identified in this chapter may not be available on all HP products.
2.1
Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on. POST
checks the following items to ensure that the workstation is functioning properly:
■
Keyboard
■
Memory modules
■
Diskette drives
■
All IDE mass storage devices
■
Processors
■
Controllers
Power-On Password is set, a key icon appears on the screen while POST is running. You
✎ Ifwilltheneed
to enter the password before continuing. Refer to Chapter 3, Section 3.1for information
on setting, deleting, or bypassing the password.
If POST finds an error in the system, an audible and/or visual message occurs. For POST error
messages and their solutions refer to Appendix C, “POST Error Messages.”
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2.2 Computer Setup Utilities
Use Computer Setup Utilities (F10) to:
■
Modify or restore factory default settings.
■
Set the system date and time.
■
Set, view, change, or verify the system configuration including settings for processor,
graphics, memory, audio, storage, communications, and input devices.
■
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives,
or LS-120 drives.
■
Configure the boot priority of IDE (ATA) hard drive controllers.
■
Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests
run during a Full Boot. You can set your system to:
❏
❏
❏
2–2
always Quick Boot (default);
periodically Full Boot (from every 1 to 30 days); or
always Full Boot.
■
Enable or disable Network Server Mode, which allows the workstation to boot the operating
system when the power-on password is enabled with or without a keyboard or mouse
attached. When attached to the system, the keyboard and mouse remain locked until the
power-on password is entered.
■
Select POST Messages Enabled or Disabled to change the display status of Power-On
Self-Test (POST) messages. POST Messages Disabled suppresses most POST messages,
such as memory count, product name, and other non-error text messages. If a POST error
occurs, the error is displayed regardless of the mode selected. To manually switch to POST
Messages Enabled during POST, press any key (except F1 through F12).
■
Establish an Ownership Tag, the text of which is displayed each time the system is turned on
or restarted.
■
Enter the Asset Tag or property identification number assigned by your company to this
workstation.
■
Enable power-on password prompting during system restarts (warm boots) as well as during
power-on.
■
Establish a setup password that controls access to Computer Setup (F10) Utility and the
settings described in this section.
■
Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
■
Enable or disable Master Boot Record (MBR) Security.
■
Enable or disable removable media boot ability.
■
Enable or disable removable media write ability (when supported by hardware).
■
Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■
Replicate your system setup by saving system configuration information on diskette and
restoring it on one or more workstations.
■
Execute self-tests on a specified IDE (ATA) hard drive (when supported by the drive).
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2.2.1 Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning on the workstation or restarting the system. To
access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the workstation. If you are in Windows, click Start >Shut Down >Restart
the Computer.
2. Press the F10 key as soon as the monitor light turns green.
do not press the F10 key at the appropriate time, you must turn the workstation off, then
✎ Ifonyou
again, and press the F10 key again to access the utility.
3. Select your language from the list and press the Enter key.
4. A choice of four headings appears in the Computer Setup Utilities menu: File, Storage,
Security, and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
Ä
❏
If you have made changes that you do not want applied, select Ignore Changes and
Exit.
❏
To reset to factory settings, select Set Defaults and Exit. This option will restore the
original factory system defaults.
CAUTION: Do NOT turn the workstation power OFF while the ROM is saving your F10 Computer Setup
changes because the CMOS could become corrupted. It is safe to turn off all power to the workstation
after you exit the F10 Setup screen.
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2.2.2 Computer Setup Menu
.
Heading
File
Storage
Option
Description
System Information
Lists product name, processor type/speed/stepping, cache size
(L1/L2), system ROM family and version, installed memory size,
chassis serial number, integrated MAC for enabled or
embedded NIC (if applicable), and asset tracking number.
About
Displays copyright information.
Set Time and Date
Allows you to set system time and date.
Save to Diskette
Saves system configuration, including CMOS, to a formatted
blank 1.44-MB diskette in file CPQsetup.txt. Save/Restore for
DiskOnKey is supported.
Restore from
Diskette
Restores system configuration from a diskette. Save/Restore for
DiskOnKey is supported.
Set Defaults and
Exit
Restores factory default settings which includes clearing any
established passwords.
Ignore Changes
and Exit
Exits Computer Setup without applying or saving any changes.
Save Changes and
Exit
Saves changes to system configuration and exits Computer
Setup.
Device
Configuration
Lists all installed non-SCSI storage devices.
When a device is selected, detailed information and options
are displayed. The following options may be presented:
Diskette Type (For legacy diskette drives only)
Identifies the highest capacity media type accepted by the
diskette drive. Options are 3.5" 1.44 MB and 5.25" 1.2 MB.
Drive Emulation (IDE devices only)
Allows you to select a drive emulation type for a storage device.
(For example, a Zip drive can be made bootable by selecting
disk emulation.)
Drive Type
Emulation Options
ATAPI Zip drive
None (treated as Other).
Diskette (treated as diskette drive).
Storage
(continued)
2–4
Device
Configuration
(continued)
IDE Hard disk
None (treated as Other) Disk (treated as
hard drive).
Legacy diskette
No emulation options available.
IDE CD-ROM
No emulation options available.
Drive Type
(continued)
Emulation Options
(continued)
ATAPI LS-120
None (treated as Other).
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Heading
Option
Description
Diskette (treated as diskette drive).
Transfer Mode (IDE devices only)
Specifies the active data transfer mode. Options (subject to
device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra
DMA 0, and Max UDMA.
Translation Mode (IDE disks only)
Lets you select the translation mode to be used for the device.
This enables the BIOS to access disks partitioned and formatted
on other systems and may be necessary for users of older
versions of Unix (e.g., SCO Unix version 3.2). Options are
Bit-Shift, LBA Assisted, User, and None.
the translation mode selected automatically by the
Ä Ordinarily,
BIOS should not be changed. If the selected translation mode
is not compatible with the translation mode that was active
when the disk was partitioned and formatted, the data on the
disk will be inaccessible.
Translation Parameters (IDE disks only)
Allows you to specify the parameters (logical cylinders, heads,
and sectors per track) used by the BIOS to translate disk I/O
requests (from the operating system or an application) into terms
the hard drive can accept. Logical cylinders may not exceed
1024. The number of heads may not exceed 256. The number
of sectors per track may not exceed 63. These fields are only
visible and changeable when the drive translation mode is set
to User.
Multisector Transfers (IDE disks only)
Specifies how many sectors are transferred per multi-sector PIO
operation. Options (subject to device capabilities) are Disabled,
8, and 16.
Options
Removable Media Boot
Enables/disables ability to boot the system from removable
media.
Removable Media Write
Enables/disables ability to write data to removable media.
✎
This feature applies only to legacy diskette, (IDE/ATA)
LS-120 Superdisk, (IDE/ATA) LS-240 Superdisk, and
(IDE/ATA) PD-optical drives.
✎
After saving changes to Removable Media Boot, the
workstation will restart. Manually, turn the workstation off,
then on.
Primary IDE Controller *
Allows you to enable or disable the primary IDE/ATA controller.
*Option supported on select models.
Storage
(continued)
Options
(continued)
Secondary IDE Controller *
Allows you to enable or disable the secondary IDE/ATA
controller.
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Heading
Option
Description
Diskette MBR Validation *
Allows you to enable or disable strict validation of the diskette
Master Boot Record (MBR).
✎
If you use a bootable diskette image that you know to be
valid, and it does not boot with Diskette MBR Validation
enabled, you may need to disable this option in order to use
the diskette.
BIOS IDE DMA Transfers
Allows you to control how BIOS disk I/O requests are serviced.
When “Enable” is selected, the BIOS will service all disk I/O
requests with DMA data transfers. When “Disable” is selected,
the BIOS will service all disk I/O requests with PIO data
transfers.
SATA Configuration *
Allows you to choose how the SATA controller and devices are
accessed by the operating system.
“Add as a Separate Controller” is the default option. Up to 4
PATA and 2 SATA devices may be accessed in this mode. The
SATA and PATA controllers appear as two separate IDE
controllers. Use this option with Win 2K and Win XP.
• SATA 0 is seen as SATA Primary Device 0
• SATA 1 (if present) is seen as SATA Secondary Device 0
“Replace Primary IDE Controller” is the other option. Up to 2
PATA and 2 SATA devices may be accessed in this mode. The
SATA and PATA controllers appear as one combined IDE
controller. Use this option with Win 98 and earlier operating
systems.
• SATA 0 replaces PATA Primary Device 0
• SATA 1 replaces PATA Primary Device 1
IDE DPS Self-Test
Allows you to execute self-tests on IDE hard drives capable of
performing the Drive Protection System (DPS) self-tests.
✎
Controller Order
2–6
This selection will only appear when at least one drive
capable of performing the IDE DPS self-tests is attached to the
system.
Allows you to specify the order of the attached hard drive
controllers. The first hard drive controller in the order will have
priority in the boot sequence and will be recognized as drive C
(if any devices are attached).
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Heading
Storage
(continued)
Option
Boot Order
Description
Allows you to specify the order in which attached peripheral
devices (such as a diskette drive, hard drive, optical drive, or
network interface card) are checked for bootable operating
system image. Each device on the list may be individually
excluded from or included for consideration as a bootable
operating system source.
✎
MS-DOS drive lettering assignments may not apply after a
non-MS-DOS operating system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device
specified in Boot Order, restart the workstation and press F9
when the F10=Setup message appears on the screen. After
POST is completed, a list of bootable devices is displayed. Use
the arrow keys to select the preferred bootable device and press
Enter. The workstation then boots from the selected non-default
device for this one time.
Security
Setup Password
Allows you to set and enables setup (administrator) password.
✎
If the setup password is set, it is required to change
Computer Setup options, flash the ROM, and make changes
to certain plug and play settings under Windows.
See the Troubleshooting Guide for more information.
Power-On
Password
Allows you to set and enable power-on password.
Password Options
(This selection will
appear only if a
power-on
password is set.)
Allows you to specify whether the password is required for
warm boot (CTRL+ALT+DEL).
Smart Cover
Allows you to enable/disable Smart Cover Lock.
✎
Notify User alerts the user that the sensor has detected that
the cover has been removed. Setup Password requires that
the setup password be entered to boot the workstation if the
sensor detects that the cover has been removed.
This feature is supported on select models only.
Smart Sensor
Allows you to:
Enable/disable the Smart Sensor.
✎
Notify User alerts the user that the sensor has detected that
the cover has been removed. Setup Password requires that
the setup password be entered to boot the workstation if the
sensor detects that the cover has been removed.
This feature is supported on select models only.
*Option supported on select models.
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Heading
Security
(continued)
Option
DriveLock*
Description
Allows you to assign or modify a master or user password for
select IDE hard drives. When this feature is enabled, the user is
prompted to provide one of the DriveLock passwords during
POST. If neither is successfully entered, the hard drive will
remain inaccessible until one of the passwords is successfully
provided during a subsequent cold-boot sequence.
✎
This selection will only appear when at least one drive that
supports the DriveLock feature is attached to the system.
This feature is supported on select models only.
Master Boot
Record Security*
Allows you to enable or disable Master Boot Record (MBR)
Security.
When enabled, the BIOS rejects all requests to write to the MBR
on the current bootable disk. Each time the workstation is
powered on or rebooted, the BIOS compares the MBR of the
bootable disk to the previously saved MBR. If changes are
detected, you are given the option of saving the MBR on the
current bootable disk, restoring the previously-saved MBR, or
disabling MBR security. You must know the setup password if
one is set.
✎
Save Master Boot
Record*
Saves a backup copy of the Master Boot Record of the current
bootable disk.
✎
Restore Master
Boot Record*
Disable MBR Security before intentionally changing the
formatting or partitioning of the current bootable disk.
Several disk utilities (such as FDISK and FORMAT) attempt to
update the MBR.
If MBR Security is enabled and disk accesses are being
serviced by the BIOS, write requests to the MBR are rejected,
causing the utilities to report errors.
If MBR Security is enabled and disk accesses are being
serviced by the operating system, any MBR change will be
detected by the BIOS during the next reboot, and an MBR
Security warning message will be displayed.
Only appears if MBR Security is enabled.
Restores the backup Master Boot Record to the current bootable
disk.
✎
Only appears if all of the following conditions are true:
MBR Security is enabled.
A backup copy of the MBR has been previously saved.
The current bootable disk is the same disk from which the
backup copy of the MBR was saved.
a previously saved MBR after a disk utility or
Ä Restoring
operating system has modified the MBR may cause the data
on the disk to become inaccessible. Only restore a previously
saved MBR ifyou are confident that the current bootable
disk’s MBR has been corrupted or infected with a virus.
*Option supported on select models.
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Heading
Security
(continued)
Option
Description
Device Security*
Enables/disables serial ports A and B, parallel port, front USB
ports, all USB ports, system audio, and network controllers
(some models).
Network Service
Boot
Enables/disables the workstation’s ability to boot from an
operating system installed on a network server. (Feature
available on NIC models only; the network controller must
reside on the PCI bus or be embedded on the system board.)
System IDs
Allows you to set:
• Asset tag (18-byte identifier) and ownership Tag (80-byte
identifier displayed during POST).
See Chapter 3, Desktop Management, in this Guide.
• Chassis serial number or Universal Unique Identifier (UUID)
number. The UUID can only be updated if the current
chassis serial number is invalid. (These ID numbers are
normally set in the factory and are used to uniquely identify
the system.)
Keyboard locale setting (for example, English or German) for
System ID entry.
*Option supported on select models.
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Heading
Option
Advanced**
Power-On Options
Description
Allows you to set:
POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days).
POST messages (enable/disable).
Safe POST* (enable/disable). Enabling this feature allows the
ROM to monitor add-in cards during boot. If an add-in card
does not work or initialize correctly, then on the next boot all
cards will be skipped during POST.
F9 prompt (enable/disable). Enabling this feature will display
the text F9=Boot Menu during POST. Disabling this feature
prevents the text from being displayed but pressing F9 will still
access the Shortcut Boot (Order) Menu screen. See Storage >
Boot Order for more information.
F10 prompt (enable/disable). Enabling this feature will display
the text F10=Setup during POST. Disabling this feature
prevents the text from being displayed but pressing F10 will still
access the Setup screen.
F12 prompt (enable/disable). Enabling this feature will display
the text F12=Network Service Boot during POST.
Disabling this feature prevents the text from being displayed but
pressing F12 will still force the system to attempt booting from
the network.
Option ROM* prompt (enable/disable). Enabling this feature
will cause the system to display a message before loading
options ROMs.
Remote wakeup boot source (remote server/local hard drive).
After Power Loss (off/on): After power loss, if you connect your
workstation to an electric power strip and would like to turn on
power to the workstation using the switch on the power strip, set
this option to ON.
✎
If you turn off power to your workstation using the switch on
a power strip, you will not be able to use the suspend/sleep
feature or the Remote Management features.
* Available on select models.
**These options should be used by advanced users only.
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Heading
Option
Advanced**
(continued)
Power-On Options
(continued)
Description
Allows you to set: (continued)
POST Delay (in seconds) (enable/disable). Enabling this feature
will add a user-specified delay to the POST process. This delay
is sometimes needed for hard disks on some PCI cards that spin
up very slowly; so slowly that they are not ready to boot by the
time POST is finished. The POST delay also gives you more time
to select F10 to enter Computer (F10) Setup.
I/O APIC Mode (enable/disable). Enabling this feature will
allow Microsoft Windows Operating system to run optimally.
This feature must be disabled for certain non-Microsoft
Operating Systems to work properly.
ACPI/USB Buffers @ Top of Memory (enable/disable).
Enabling this feature places USB memory buffers at the top of
memory. The advantage of remapping is that it allows space in
the DOS Compatibility Hole range, below 1MB, to be made
available for additional PCI plug-in cards that need option
ROM space. The disadvantage is that a popular memory
manager, HIMEM.SYS, does not work properly when USB
buffers are at top of memory AND the system has 64 KB or less
of RAM.
NIC Option ROM Download (enable/disable). The BIOS
contains an embedded NIC option ROM to allow the unit to
boot through the network to a PXE server. This is typically used
to download a corporate image to a hard drive. The NIC
option ROM takes up memory space below 1MB commonly
referred to as DOS Compatibility Hole (DCH) space. This space
is limited. This F10 option will allow users to disable the
downloading of this embedded NIC option ROM thus giving
more DCH space for additional PCI cards which may need
option ROM space. The default will be to have the NIC option
ROM enabled.
Onboard Devices
Allows you to set resources for or disable onboard system
devices (serial port, parallel port, or diskette controller).
PCI Devices
Lists currently installed PCI devices and their IRQ settings.
Allows you to reconfigure IRQ settings for these devices or to
disable them entirely. These settings have no effect under an
APIC-based operating system.
* Available on select models.
**These options should be used by advanced users only.
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Heading
Advanced**
(continued)
Option
Bus Options*
Description
Allows you to enable or disable:
PCI bus mastering, which allows a PCI device to take control of
the PCI bus.
PCI VGA palette snooping, which sets the VGA palette
snooping bit in PCI configuration space; only needed when
more than one graphics controller is installed.
PCI SERR# generation.
ECC support allows hardware-based error correction for
ECC-capable memories.
Device options
Allows you to set:
C1 Halt Disconnect.* Enabled by default on select models.
Allows user to disconnect Front Side Bus during idle time to
reduce power consumption.
Printer mode (bi-directional, EPP+ECP, output only).
Num Lock state at power-on (off/on).
PME (power management event) wakeup events
(enable/disable).
Processor cache (enable/disable).
Hyper-Threading* (enable/disable).
ACPI S3* support (enable/disable). S3 is an ACPI sleep state
that some add-in hardware options may not support.
✎
If the ACPI S3 support option is not presented, the other ACPI
S3 options (ACPI S3 Video REPOST, AXPI S3 Hard disk
Reset, and ACPI S3 PS2 Mouse Wakeup) will not be
available.
ACPI S3 Video REPOST* (enable/disable). This feature reruns
the video option ROM on a boot from the S3 state.
ACPI S3 Hard Disk Reset* (enable/disable). Resets the hard
disk on a boot from the S3 sleep state.
ACPI S3 PS2 Mouse Wakeup* (enable/disable). Allows the
mouse to wake the system from the S3 sleep state.
AGP Aperture size* Allows you to specify the amount of system
memory reserved for use by your graphics controller.
Monitor Tracking (enable/disable). Allows ROM to save
monitor asset information.
Unique Sleep State Blink Patterns*. Allows you to choose an
LED blink pattern that uniquely identifies each sleep state.
Frame Buffer Size* Allows you to specify amount of system
memory dedicated to the embedded graphics frame buffer. The
AUTO setting attempts to optimize the frame buffer size
depending on the amount of total system memory.
PCI VGA
Configuration
Displayed only if there are multiple PCI video adapters in the
system. Allows you to specify which VGA controller will be the
“boot” or primary VGA controller.
* Available on select models.
**These options should be used by advanced users only.
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2.3
Diagnostics for Windows
The Diagnostics for Windows (DFW) utility is a component of Intelligent Manageability that
allows you to view information about the hardware and software configuration of the workstation
while running Microsoft Windows (Microsoft Windows 2000 and Microsoft Windows XP). It
also allows you to perform hardware and software tests on the subsystems of the workstation.
When you invoke Diagnostics for Windows, the current configuration of the workstation is
shown on the Overview screen. There is access from this screen to several categories of
information about the workstation and the Test tab. The information in every screen of the utility
can be saved to a file or printed.
test all subsystems, you must log in as the administrator. If you do not log in as the
✎ Toadministrator,
you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
check boxes that cannot be selected.
Use Diagnostics for Windows in the following instances to:
■
Determine if all the devices installed on the workstation are recognized by the system and
functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
■
Third party devices not supported by HP may not be detected. Save, print, or display the
information generated by the utility.
2.3.1 Detecting Diagnostics for Windows
Some workstations ship with the Diagnostics for Windows preloaded, but not preinstalled.
To determine whether Diagnostics for Windows is installed:
1. Access the location of the Diagnostics icons:
❏
In Windows 2000 Professional, select Start > Settings > Control Panel.
❏
In Windows XP Professional, select Start > Control Panel > Performance and
Maintenance.
2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics
for Windows utility is installed. If the icons are not present, the utility is either not preloaded
or not installed.
2.3.2 Installing Diagnostics for Windows
If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows
SoftPaq from the following Web site:
http://www.hp.com/support/files
Once the software has been downloaded onto the hard drive it may be installed by performing
these steps:
1. Close all Windows applications.
2. Install the Diagnostics for Windows utility:
❏
In Windows XP, select Start > Setup Software icon. Select Diagnostics for Windows >
Next button, then follow the instructions on the screen.
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❏
In Windows 2000, select the Setup Software icon on the Desktop > Diagnostics for
Windows > Next button, then follow the instructions on the screen.
❏
In either Windows XP or Windows 2000, if the Setup Software icon is not on the
Desktop or in the Start menu, run the Setup program from the C:\CPQAPPS\DIAGS
directory or select Start > Run and type the following in the command line:
C:\CPQAPPS\DIAGS\SETUP.
3. Click Next to install Diagnostics for Windows.
4. After the program has finished installing, you may be prompted to restart the workstation, or
it may automatically restart. If prompted, click Finish to restart the workstation or Cancel to
exit the program. You must restart the workstation to complete the installation of Diagnostics
for Windows.
you want to upgrade an existing version of Diagnostics for Windows installed on the
✎ Ifworkstation,
visit http://www.hp.com/support/files and click on an applicable product. Locate
the desired software and download the latest version. Execute the downloaded file and select
Repair to update the installed version. This will cause the new version to overwrite the old
version.
2.3.3 Using Categories in Diagnostics for Windows
To use categories:
1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the
Diagnostics for Windows icon, located in the Control Panel.
The screen displays the overview of the workstation hardware and software.
❏
In Windows 2000 Professional, select Start > Settings > Control Panel, then select
Diagnostics for Windows.
❏
In Windows XP Professional, select Start > Control Panel > Performance and
Maintenance, then select Diagnostics for Windows.
2. For specific hardware and software information, select a category from the Categories
pull-down menu or the appropriate icon on the toolbar.
✎ As the cursor moves over the toolbar icons, the corresponding category name is displayed.
3. To display more detailed information in a selected category, click More in the Information
Level box in the lower left corner of the window or click Level at the top of the screen and
select More.
4. Review, print, and/or save this information as desired.
❏
To print the information, click File > Print. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to print the report you selected.
❏
To save the information, click File > Save As. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to save the report you selected.
5. To exit Diagnostics for Windows, click File, and then click Exit.
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Menu Bar—File, Categories, Navigation, Level, Tab, Help
At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down
menus. Selecting an item will provide the following information on the system:
■
File—Save As, Print, Printer Setup, Exit
■
Categories
❏
System—System board, ROM, date, and time
❏
Asset Control—Asset tag, system serial number, and processor
❏
Input Devices—Keyboard, mouse, and joystick(s)
❏
Communication—Ports
❏
Storage—Storage drives
❏
Graphics—Graphics
❏
Memory—System board and Windows memory
❏
Multimedia—Optical storage (CD, DVD, and so on) and audio
❏
Windows—Windows
❏
Architecture—PCI Device
❏
Resources—IRQ, I/O, and Memory Map
❏
Health—Status of system temperature and hard drives
❏
Miscellaneous—CMOS, DMI, BIOS, System, Product Name, and Serial Number
■
Navigation—Previous Category (F5), Next Category (F6)
■
Level—Less (F7), More (F8) <information on the screen>
■
Tab
■
❏
Overview—Displays general information about the workstation. This window is
displayed when first starting the utility. The left side of the window shows hardware
information, while the right side shows software information.
❏
Test—Allows you to choose various parts of the system to test. You can also choose the
type of test and testing mode.
❏
Status—Displays the status of each test in progress. You can cancel testing by clicking
the Cancel Testing button.
❏
Log—Displays a log of tests for each device.
❏
Error—Displays any errors that occurred during device testing. The window lists the
device being tested, the type and number of errors, and the error code.
Help—Contents, How to use Help, About
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2.3.4 Running Diagnostic Tests in Diagnostics for Windows
To run diagnostic tests:
1. Click Start > HP Information Center > Diagnostics for Windows.
Alternately, you can access Diagnostics for Windows via the control panel.
The screen displays the overview of the workstation hardware and software. Five tabs are
displayed below the row of icons: Overview, Test, Status, Log, and Error.
2. Click the Test tab, or click Tab at the top of the screen and select Test.
3. Select one of the following options:
❏
Quick Test—Runs a quick, general test on each device. Requires no user intervention if
Unattended Mode is selected.
❏
Complete Test—Runs maximum testing of each device. The user can select Interactive
Mode or Unattended Mode.
❏
Custom Test—Runs only the tests you select. To select specific devices or tests, find the
device in the list, then select the check box beside each test. When selected, a red check
mark is displayed in the box. Some tests selected may require user intervention.
test all subsystems, you must log in as the administrator. If you do not log in as the
✎ Toadministrator,
you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
boxes that cannot be checked.
4. Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagnostic software
will prompt you for input during tests that require it. Some tests require interaction and will
display errors or halt testing if selected in conjunction with Unattended Mode.
❏
Interactive Mode provides maximum control over the testing process. You determine
whether the test passed or failed and may be prompted to insert or remove devices.
❏
Unattended Mode does not display prompts. If errors are found, they are displayed when
testing is complete.
5. Click the Begin Testing button at the bottom of the window. Test Status is displayed,
showing the progress and result of each test. For more details on the tests run, click the Log
tab or click Tab at the top of the screen and select Log.
6. To view a test report, select one of three tabs:
❏
Status—Summarizes the tests run, passed, and failed during the current testing session.
❏
Log—Lists tests run on the system, the numbers of times each test has run, the number
of errors found on each test, and the total run time of each test.
❏
Error—Lists all errors found on the workstation with their error codes.
7. To save a test report:
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❏
Select the Log tab Save button to save a Log tab report.
❏
Select the Error tab Save button to save an Error tab report.
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8. To print a test report:
❏
If the report is on the Log tab, select File > Save As, then print the file from the selected
folder.
❏
If the report is on the Error tab, select the Error tab Print button.
9. If errors are found, click the Error tab to display more detailed information and
recommended actions.
10. Click Print or save the error information for future reference.
11. To exit Diagnostics for Windows, click File > Exit.
2.4 Configuration Record
The Configuration Record utility is a windows-based information-gathering tool that gathers
critical hardware and software information from various workstation subsystems. The
information includes such things as the ROM, asset tag, processor, physical drives, PCI devices,
memory, graphics, operating system version number, operating system parameters, and the
operating system startup files to give a complete view of the workstation. Configuration Record
provides a means for automatically identifying and comparing configuration changes, and has
the ability to maintain a configuration history. The information can be saved as a history of
multiple sessions.
This utility allows the resolution of problems without taking the workstation offline and assists in
maximizing the workstation availability. The information obtained by the utility is useful in
troubleshooting system problems, and streamlines the service process by enabling quick and easy
identification of system configurations.
The utility displays it findings in a Now.log file. If the original Base.log file is present in the
cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with
the differences between the two highlighted in the color red.
2.4.1 Installing Configuration Record
The Configuration Record is part of Diagnostics for Windows and is automatically installed at
the same time as Diagnostics for Windows.
2.4.2 Running Configuration Record
To run this program:
1. Click Start > HP Information Center > Configuration Record.
Alternately, you can access Diagnostics for Windows via the control panel.
Configuration Record utility has two view options: Show Changed Items Only and Show
✎ The
All. The default view is Show Changed Items Only, therefore all the text is displayed in the
color red since it shows only the differences. Switching to Show All displays the complete,
comprehensive view of the system.
2. The default view is Show Changed Items Only. To view all the information gathered by
Configuration Record, click View at the top of the window and select Show All, or click the
Show All Items icon.
3. To save the information in the left or right window, select File > Save Window File and then
select Left Window File or Right Window File.
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the configuration of the workstation periodically allows the user to keep a history of the
✎ Saving
configuration. This history may be useful to you in the future if the system ever encounters a
problem that needs debugging.
4. To exit Configuration Record, click File, then click Exit.
2.5 Remote Diagnostics Enabling Agent
This utility provides a Web browser interface to Diagnostics for Windows. It enables remote
control of the diagnostics and facilitates easy transfer of workstation information from remote
machines to a service provider.
The Remote Diagnostics Enabling Agent captures hardware configuration and provides the
ability to perform tests remotely to diagnose workstation problems. In addition, the Remote
Diagnostics Enabling Agent identifies any workstation hardware device problems signaled by the
HP Management Agents. These hardware devices are automatically selected for testing by the
Remote Diagnostics Enabling Agent.
Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also
✎ The
installed.
The Remote Diagnostics Enabling Agent is pre-loaded on some workstations and is available
through a SoftPaq at http://www.hp.com under Support and Drivers.
2.5.1 Installing or Upgrading Remote Diagnostics
Enabling Agent
1. Visit http://www.hp.com/support/files and click on the applicable product.
2. Locate the appropriate software and download the latest version.
3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the
new version to overwrite the old version.
2.5.2 Running the Remote Diagnostics Enabling Agent
1. Select the Remote Diagnostics icon located in the Control Panel.
Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration
✎ The
Record in a browser window. Both of these utilities can be run remotely or locally.
2. To exit Remote Diagnostics, click File and then click Close.
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2.6 Protecting the Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
2.7 Restoring the Software
The Windows operating system and software can be restored to its original state by using the
Restore CD. See the Restore CD for complete instructions on using this feature.
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Desktop Management
HP Intelligent Manageability provides standards-based solutions for managing and controlling
desktops, workstations, and notebook PCs in a networked environment.
The key capabilities and features of desktop management are:
■
Initial configuration and deployment
■
Remote system installation
■
Software updating and management
■
ROM flash
■
Asset tracking and security
■
Fault notification and recovery
✎ Support for specific features described in this guide may vary by model or software version.
3.1
Initial Configuration and Deployment
HP workstations come with a preinstalled system software image. After a brief software
“unbundling” process, the workstation is ready to be used.
A customized software image may be deployed by:
■
Installing additional software applications after unbundling the preinstalled software image.
■
Using software deployment tools, such as Altiris Deployment Solutions, to replace the
preinstalled software with a customized software image.
■
Using a disk cloning process to copy the contents from one hard drive to another.
The best deployment method depends on your information technology environment and
processes. The PC Deployment section of the Solutions and Services Web site
(http://www.hp.com/go/pcsolutions) provides information to help you select the best
deployment method.
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with
recovery of system software, configuration management and troubleshooting, and power
management.
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3.2
Remote System Installation
Remote System Installation allows you to start and set up your system using the software and
configuration information located on a network server by initiating the Preboot Execution
Environment (PXE). The Remote System Installation feature is usually used as a system setup
and configuration tool, and can be used for the following tasks:
■
Formatting a hard drive.
■
Deploying a software image on one or more new PCs.
■
Remotely updating the system BIOS in flash ROM. See Section 3.3.8, “Remote ROM
Flash.”
■
Configuring the system BIOS settings.
To initiate Remote System Installation, press F12 when the F12 = Network Service Boot
message appears in the lower-right corner of the HP logo screen. Follow the instructions on the
screen to continue the process. The default boot order is a BIOS configuration setting that can be
changed to always attempt to PXE boot.
3.3
Software Updating and Management
HP provides several tools for managing and updating software on desktops and workstations—
Altiris PC Transplant Pro; HP Client Manager Software, an Altiris solution; System Software
Manager; HP Proactive Notification, and ActiveUpdate.
3.3.1 HP Client Manager Software
HP Client Manager Software (HP CMS) tightly integrates HP Intelligent Manageability
technology within Altiris to provide superior hardware management capabilities for HP access
devices that include:
■
Detailed views of hardware inventory for asset management
■
PC health check monitoring and diagnostics
■
Proactive notification of changes in your hardware environment
■
Web-accessible reporting of business critical details such as machines with thermal
warnings, memory alerts, and more
■
Remote updating of system software such as device drivers and ROM BIOS
For more information on the HP Client Manager, visit http://www.hp.com/go/easydeploy.
3.3.2 Altiris Solutions
HP Client Manager provides centralized hardware management of HP client devices for all IT
lifecycle areas.
■
3–2
Inventory and Asset Management
❏
SW license compliance
❏
PC tracking and reporting
❏
Lease contract, fixing asset tracking
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■
■
■
Deployment and Migration
❏
Windows 2000/XP migration
❏
System deployment
❏
Personality migrations
Help Desk and Problem Resolution
❏
Managing help desk tickets
❏
Remote troubleshooting
❏
Remote problem resolution
❏
Client disaster recovery
Software and Operations Management
❏
Ongoing desktop management
❏
HP system SW deployment
❏
Application self-healing
On selected desktop and notebook models, an Altiris management agent is included as part of the
factory loaded image. This agent enables communication with the Altiris development Solution
which can be used to complete new hardware deployment or personality migration to a new OS
using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution
capabilities. When used in conjunction with System Software Manager (Section 3.3.4), or the HP
Client Manager, administrators can also update ROM BIOS and device driver software from a
central console.
For more information, visit http://www.hp.com/go/easydeploy
3.3.3 Altiris PC Transplant Pro
Altiris PC Transplant Pro allows you to preserve old settings, preferences, and data and migrate
them to the new environment quickly and easily.
For more information, visit http://www.hp.com/go/easydeploy.
3.3.4 System Software Manager
System Software Manager (SSM) lets you update system-level software on multiple systems
simultaneously. When executed on a PC client system, SSM detects both hardware and software
versions, then updates the appropriate software from a central repository, also known as a file
store. Driver versions that are supported by SSM are denoted with a special icon on the driver
download Web site and on the Support Software CD. To download the utility or to obtain more
information on SSM, visit http://www.hp.com/go/ssm.
3.3.5 Product Change Notification (PCN)
This feature is available on select models.
The HP Proactive Notification program uses the Subscriber's Choice Web site to proactively and
automatically:
■
Send you Product Change Notification (PCN) emails informing you of hardware and
software changes to most workstations, up to 60 days in advance.
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■
Send you email containing Customer Bulletins, Customer Advisories, Customer Notes,
Security Bulletins, and Driver alerts for most workstations.
You create your own profile to ensure that you only receive the information relevant to your IT
environment. To learn more about HPPN and create your custom profile, visit
http://www.hp.com/go/pcn
3.3.6 ActiveUpdate
ActiveUpdate is a client-based application from HP. The ActiveUpdate client uses your
user-defined profile to proactively and automatically download software updates to a server
repository for most HP workstations.
To learn more about ActiveUpdate, download the application, and create your custom profile,
visit http://www.compaq.com/activeupdate.
3.3.7 ROM Flash
The workstation comes with a reprogrammable flash ROM (read only memory). By establishing
a setup password in Computer Setup (F10) Utility, you can protect the ROM from being
unintentionally updated or overwritten. This is important to ensure the operating integrity of the
workstation. Should you need or want to upgrade your ROM, you may:
Ä
■
Order an upgraded ROMPaq™ diskette from HP.
■
Download the latest ROMPaq images from http://www.hp.com/support.
CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password
prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set
the setup password on one or more PCs simultaneously. For more information, visit
http://www.hp.com/go/ssml.
3.3.8 Remote ROM Flash
Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP
workstations directly from the centralized network management console. Enabling the system
administrator to perform this task remotely, on multiple workstations, results in a consistent
deployment of and greater control over HP PC ROM images over the network.
workstation must be powered on, or turned on through Remote Wakeup, to take advantage of
✎ The
Remote ROM Flash.
For more information on Remote ROM Flash, refer to the HP Client Manager Software or
System Software Manager at http://www.hp.com/go/easydeploy.
3.3.9 FailSafe Boot Block ROM
The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash
failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is a
flash-protected section of the ROM that checks for a valid system ROM flash when power to the
system is turned on.
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■
If the system ROM is valid, the system starts normally.
■
If the system ROM fails the validation check, the FailSafe Boot Block ROM provides
enough support to start the system from a ROMPaq diskette, which will program the system
ROM with a valid image.
When the bootblock detects an invalid system ROM, The System Power LED blinks RED 8
times, one every second, followed by a 2 second pause. Also 8 simultaneous beeps will be heard.
A Boot Block recovery mode message is displayed on the screen (some models).
To recover the system after it enters Boot Block recovery mode, complete the following steps:
1. If there is a diskette in the diskette drive, remove the diskette and turn off the power.
2. Insert a ROMPaq diskette into the diskette drive.
3. Turn on power to the system.
4. If no ROMPaq diskette is found, you will be prompted to insert one and restart the
workstation.
5. If a setup password has been established, the Caps Lock light will turn on and you will be
prompted to enter the password.
6. Enter the setup password.
7. If the system successfully starts from the diskette and successfully reprograms the ROM,
then the three keyboard lights will turn on. A rising tone series of beeps also signals
successful completion.
8. Remove the diskette and turn the power off.
9. Turn the power on again to restart the workstation.
The following table lists the various keyboard light combinations used by the Boot Block ROM
(when a PS/2 keyboard is attached to the workstation), and explains the meaning and action
associated with each combination.
Keyboard Light Combinations Used by Boot Block ROM
Failsafe Boot
Block Mode
Keyboard
LED Color
Keyboard
LED Activity
State/Message
Num Lock
Green
On
ROMPaq diskette not present, is bad, or
drive not ready.
Caps Lock
Green
On
Enter password.
Num, Caps,
Scroll Lock
Green
Blink on in
sequence,
one-at-a-time—
N,C,SL
Keyboard locked in network mode.
Num, Caps,
Scroll Lock
Green
On
Boot Block ROM Flash successful. Turn
power off, then on to reboot.
✎
Diagnostic lights do not flash on USB keyboards.
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3.3.10 Replicating Your Setup
This procedure gives an administrator the ability to quickly and easily copy one setup
configuration to other workstations of the same model. To replicate the setup:
1. Access the Computer Setup Utilities (F10) menu.
2. Click File > Save to Diskette. Follow the instructions on the screen.
✎ This requires a diskette drive or a supported USB flash media device, such as DiskOnKey.
3. To replicate the configuration, click File > Restore from Diskette, and follow the
instructions on the screen.
System Software Manager (SSM) may also be used to distribute setup configurations to multiple
workstations. For more information, see http://www.hp.com/go/ssm.
3.3.11 Dual-State Power Button
With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and
Windows XP, the power button can function either as an on/off switch or as a suspend button.
The suspend feature does not completely turn off power, but instead causes the workstation to
enter a low-power standby. This allows you to quickly power down without closing applications
and to quickly return to the same operational state without any data loss.
To change the power button’s configuration, complete the following steps:
1. In Windows 2000, left click on the Start Button, then select Settings > Control Panel >
Power Options.
In Windows XP, left click on the Start Button, then select Control Panel > Performance
and Maintenance > Power Options.
2. In the Power Options Properties, select the Advanced tab.
3. In the Power Button section, select the desired power button setting.
After configuring the power button to function as a suspend button, press the power button to put
the system in a very low power state (suspend). Press the button again to quickly bring the system
out of suspend to full power status. To completely turn off all power to the system, press and hold
the power button for four seconds.
Ä
CAUTION: Do not use the power button to turn off the workstation unless the system is not responding;
turning off the power without operating system interaction could cause damage to or loss of data on the
hard drive.
3.3.12 Energy Star
HP products purchased with the Energy Star configuration are compliant with the U.S.
Environmental Protection Agency (EPA) Energy Star Computers Program. The EPA Energy Star
configuration does not imply endorsement by the EPA. As an Energy Star Partner, HP has
determined that products with the Energy Star configuration meet the Energy Star guidelines for
energy efficiency.
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The Energy Star Computers Program was created by the EPA to promote energy efficiency and
reduce air pollution through more energy-efficient equipment in homes, offices, and factories.
HP products achieve this by reducing the power consumption when not being used. Instructions
for using the energy saving features of the workstation are located in the “Power Management”
section below.
The power management feature is compatible with operating systems and environments that
support APM1.2. This means that users in those environments will not be disconnected from the
network during the low-power operating state.
The Power Management feature, when used in conjunction with an external Energy Star
compliant monitor, will support the power-down features of the monitor. The Power
Management feature allows an external monitor to go into low-power mode when the energy
save timeout occurs.
Ä
CAUTION: Using the Energy Save Monitor feature with non-Energy Star compliant monitors may cause
video distortion when the Energy Save timeout occurs.
If you purchased your workstation with Energy Star-enabled, your system will go into Standby (a
power management feature) after 15 or 20 minutes of inactivity. To wake from Standby, press a
key on the keyboard or move the mouse.
To view, modify or enable/disable the power management feature, refer to the “Power
Management” section below.
✎ Should you have to restore the operating system, your Energy Star settings will need to be reset.
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3.3.13 Power Management
Power Management is a feature that saves energy by shutting down certain components of the
workstation when they are not in use, saving energy without having to shut down the
workstation.
With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and
Windows XP, timeouts (the period of inactivity allowed before shutting down these components)
can be enabled, customized, or disabled using the operating system.
1. In Windows 2000, left click on the Start Button, then select Settings > Control Panel >
Power Options.
In Windows XP, left click on the Start Button, then select Control Panel > Performance
and Maintenance > Power Options.
2. In the Power Options Properties, select the Power Schemes tab.
3. Select the desired power scheme settings.
Use Display Properties to establish, modify, or disable Power Management settings for the
monitor. To access Display Properties, right click on the Windows Desktop, then choose
Properties.
3.3.14 World Wide Web Site
When making the transition to new or revised operating systems, it is important to implement the
support software designed for that operating system. If you plan to run a version of Microsoft
Windows that is different from the version included with your workstation, you must install
corresponding device drivers and utilities to ensure that all features are supported and
functioning properly.
HP has made the task of locating, accessing, evaluating, and installing the latest support software
easier. You can download the software from http://www.hp.com/support. The Web site contains
the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft
Windows operating system on your HP workstation.
3.3.15 Building Blocks and Partners
HP management solutions integrate with other systems management applications, and are based
on industry standards, such as:
3–8
■
Desktop Management Interface (DMI) 2.0
■
Wake on LAN Technology
■
ACPI
■
SMBIOS
■
Pre-boot Execution (PXE) support
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3.4
Asset Tracking and Security
Asset tracking features incorporated into the workstation provide key asset tracking data that can
be managed using HP Insight Manager, HP Client Manager or other system management
applications. Seamless, automatic integration between asset tracking features and these products
enables you to choose the management tool that is best suited to your environment and to
leverage your investment in existing tools.
HP also offers several solutions for controlling access to valuable components and information.
Security features such as the Smart Cover Sensor and the Smart Cover Lock, available on select
models, help to prevent unauthorized access to the internal components of the workstation. By
disabling parallel, serial, or USB ports, or by disabling removable media boot capability, you can
protect valuable data assets. Memory Change and Smart Cover Sensor alerts can be
automatically forwarded to system management applications to deliver proactive notification of
tampering with a workstation’s internal components.
✎ The Smart Cover Sensor and the Smart Cover Lock are available as options on select systems.
Use the following utilities to manage security settings on your HP workstation:
■
Locally, using the Computer Setup Utilities.
■
Remotely, using HP Client Manager or System Software Manager. This software enables the
secure, consistent deployment and control of security settings from a simple command-line
utility.
The following table and sections refer to managing security features of your workstation locally
through the Computer Setup Utilities (F10).
Security Features Overview
Feature
Purpose
How It Is Established
Removable Media Boot
Control
Prevents booting from the
removable media drives.
From the Computer Setup
Utilities (F10) menu.
Serial, Parallel, USB, or
Infrared Interface Control
Prevents transfer of data
through the integrated serial,
parallel, USB (universal serial
bus), or infrared interface.
From the Computer Setup
Utilities (F10) menu.
Power-On Password
Prevents use of the workstation
until the password is entered.
This can apply to both initial
system startup and restarts.
From the Computer Setup
Utilities (F10) menu.
Setup Password
Prevents reconfiguration of the
workstation (use of the
Computer Setup Utilities) until
the password is entered.
From the Computer Setup
Utilities (F10) menu.
DriveLock
Prevents unauthorized access
to the data on specific hard
drives. This feature is available
on select models only.
From the Computer Setup
Utilities (F10) menu.
✎
Support for security features may vary depending on your specific workstation configuration.
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Security Features Overview (Continued)
Feature
How It Is Established
Smart Cover Sensor
Indicates that workstation
cover or side panel has been
removed. Can be set to require
the setup password to restart
the workstation, after the cover
or side panel has been
removed. Refer to the
Hardware Reference Guide on
the Documentation Library CD
for more information about this
feature. This feature is
available on select models
only.
From the Computer Setup
Utilities (F10) menu.
Master Boot Record Security
May prevent unintentional or
malicious changes to the
Master Boot Record of the
current bootable disk, and
provides a means of
recovering the “last known
good” MBR.
From the Computer Setup
Utilities (F10) menu.
Memory Change Alerts
Detects when memory
modules have been added,
moved, or removed; notifies
user and system administrator.
For information on enabling
Memory Change Alerts,
refer to the online Intelligent
Manageability Guide.
Ownership Tag
Displays ownership
information, as defined by the
system administrator, during
system startup (protected by
setup password).
From the Computer Setup
Utilities (F10) menu.
Cable Lock Provision
Inhibits access to the interior of
the workstation to prevent
unwanted configuration
changes or component
removal. Can also be used to
secure the workstation to a
fixed object to prevent theft.
Install a cable lock to secure
the workstation to a fixed
object.
Security Loop Provision
Inhibits access to the interior of
the workstation to prevent
unwanted configuration
changes or component
removal.
Install a lock in the security
loop to prevent unwanted
configuration changes or
component removal.
✎
3–10
Purpose
Support for security features may vary depending on your specific workstation configuration.
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3.4.1 Password Security
The power-on password prevents unauthorized use of the workstation by requiring entry of a
password to access applications or data each time the workstation is turned on or restarted. The
setup password specifically prevents unauthorized access to Computer Setup, and can also be
used as an override to the power-on password. That is, when prompted for the power-on
password, entering the setup password instead will allow access to the workstation.
A network-wide setup password can be established to enable the system administrator to log in to
all network systems to perform maintenance without having to know the power-on password,
even if one has been established.
3.4.2 Establishing a Setup Password Using Computer Setup
Establishing a setup password through Computer Setup prevents reconfiguration of the
workstation (use of the Computer Setup (F10) utility) until the password is entered.
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer.
2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title
screen, if necessary.
do not press the F10 key at the appropriate time, you must turn the workstation off, then
✎ Ifonyou
again, and press the F10 key again to access the utility.
3. Select Security, then select Setup Password and follow the instructions on the screen.
4. Before exiting, click File > Save Changes and Exit.
3.4.3 Establishing a Power-On Password Using Computer Setup
Establishing a power-on password through Computer Setup prevents access to the workstation
when power is turned on, unless the password is entered. When a power-on password is set,
Computer Setup presents Password Options under the Security menu. Password options include
Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the
password must also be entered each time the workstation is rebooted.
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer.
2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title
screen, if necessary.
do not press the F10 key at the appropriate time, you must turn the workstation off, then
✎ Ifonyou
again, and press the F10 key again to access the utility.
3. Select Security, then Power-On Password and follow the instructions on the screen.
4. Before exiting, click File > Save Changes and Exit.
Entering a Power-On Password
To enter a power-on password, complete the following steps:
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer.
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2. When the key icon appears on the monitor, type your current password, then press Enter.
✎ Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three
unsuccessful tries, you must turn off the workstation, then turn it on again before you can
continue.
Entering a Setup Password
If a setup password has been established on the workstation, you will be prompted to enter it each
time you run Computer Setup.
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer.
2. Press the F10 key as soon as the monitor light turns green.
do not press the F10 key at the appropriate time, you must turn the workstation off, then
✎ Ifonyou
again, and press the F10 key again to access the utility.
3. When the key icon appears on the monitor, type the setup password, then press the Enter
key.
✎ Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three
unsuccessful tries, you must turn off the workstation, then turn it on again before you can
continue.
Changing a Power-On or Setup Password
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer. To change the setup password, run Computer Setup.
2. When the key icon appears, type your current password, a slash (/) or alternate delimiter
character, your new password, another slash (/) or alternate delimiter character, and your new
password again as shown:
current password/new password/new password
✎ Type carefully; for security reasons, the characters you type do not appear on the screen.
3. Press the Enter key.
The new password takes effect the next time you turn on the workstation.
Refer to the “National Keyboard Delimiter Characters” section in this chapter for information
✎ about
the alternate delimiter characters.
The power-on password and setup password may also be changed using the Security options in
Computer Setup.
Deleting a Power-On or Setup Password
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer. To delete the setup password, run Computer Setup.
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2. When the key icon appears, type your current password followed by a slash (/) or alternate
delimiter character as shown:
current password/
3. Press the Enter key.
to “National Keyboard Delimiter Characters” for information about the alternate delimiter
✎ Refer
characters. The power-on password and setup password may also be changed using the Security
options in Computer Setup.
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National Keyboard Delimiter Characters
Each keyboard is designed to meet country-specific requirements. The syntax and keys that you
use for changing or deleting your password depend on the keyboard that came with your
workstation.
National Keyboard Delimiter Characters
Arabic
/
Greek
-
Russian
/
Belgian
=
Hebrew
.
Slovakian
-
BHCSY*
-
Hungarian
-
Spanish
-
Brazilian
/
Italian
-
Swedish/Finnish
/
Chinese
/
Japanese
/
Swiss
-
Czech
-
Korean
/
Taiwanese
/
Danish
-
Latin American
-
Thai
/
French
!
Norwegian
-
Turkish
.
French Canadian
é
Polish
-
U.K. English
/
German
-
Portuguese
-
U.S. English
/
* For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
Clearing Passwords
If you forget your password, you cannot access the workstation. Refer to the “Troubleshooting”
section of this guide for instructions on clearing passwords.
3.4.4 DriveLock
DriveLock is an industry-standard security feature that prevents unauthorized access to the data
on specific hard drives. DriveLock has been implemented as an extension to Computer Setup. It
is only available on certain systems and only when DriveLock-capable hard drives are detected.
DriveLock is intended for HP customers for whom data security is the paramount concern. For
such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential
when compared with the damage that could result from unauthorized access to its contents. In
order to balance this level of security with the practical need to accommodate a forgotten
password, the HP implementation of DriveLock employs a two-password security scheme. One
password is intended to be set and used by a system administrator while the other is typically set
and used by the end-user. There is no “back-door” that can be used to unlock the drive if both
passwords are lost. Therefore, DriveLock is most safely used when the data contained on the
hard drive is replicated on a corporate information system or is regularly backed up.
In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For
users who do not fit the previously defined customer profile, this may be an unacceptable risk.
For users who do fit the customer profile, it may be a tolerable risk given the nature of the data
stored on the hard drive.
Using DriveLock
The DriveLock option appears under the Security menu in Computer Setup. The user is
presented with options to set the master password or to enable DriveLock. A user password must
be provided in order to enable DriveLock. Since the initial configuration of DriveLock is
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typically performed by a system administrator, a master password should be set first. HP
encourages system administrators to set a master password whether they plan to enable
DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock
settings if the drive is locked in the future. Once the master password is set, the system
administrator may enable DriveLock or choose to keep it disabled.
If a locked hard drive is present, POST will require a password to unlock the device. If a
power-on password is set and it matches the device’s user password, POST will not prompt the
user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock
password. Either the master or the user password may be used. Users will have two attempts to
enter a correct password. If neither attempt succeeds, POST will continue but the drive will
remain inaccessible.
DriveLock Applications
The most practical use of the DriveLock security feature is in a corporate environment where a
system administrator provides users with multibay hard drives for use in some workstations. The
system administrator would be responsible for configuring the multibay hard drive which would
involve, among other things, setting the DriveLock master password. In the event that the user
forgets the user password or the equipment is passed on to another employee, the master
password can always be used to reset the user password and regain access to the hard drive.
HP recommends that corporate system administrators who choose to enable DriveLock also
establish a corporate policy for setting and maintaining master passwords. This should be done to
prevent a situation where an employee intentionally or unintentionally sets both DriveLock
passwords before leaving the company. In such a scenario, the hard drive would be rendered
unusable and require replacement. Likewise, by not setting a master password, system
administrators may find themselves locked out of a hard drive and unable to perform routine
checks for unauthorized software, other asset control functions, and support.
For users with less stringent security requirements, HP does not recommend enabling DriveLock.
Users in this category include personal users or users who do not maintain sensitive data on their
hard drives as a common practice. For these users, the potential loss of a hard drive resulting
from forgetting both passwords is much greater than the value of the data DriveLock has been
designed to protect. Access to Computer Setup and DriveLock can be restricted through the
Setup password. By specifying a Setup password and not giving it to end users, system
administrators are able to restrict users from enabling DriveLock.
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3.5 Smart Cover Sensor (Optional)
Smart Cover Sensor is a combination of hardware and software technology that can alert you
when the workstation cover or side panel has been removed. There are three levels of protection,
as described in the following table.
Smart Cover Sensor Protection Levels
Level
Setting
Description
Level 0
Disabled
Smart Cover Sensor is disabled (default).
Level 1
Notify User
When the workstation is restarted, the
screen displays a message indicating that
the workstation cover or side panel has
been removed.
Level 2
Setup Password
When the workstation is restarted, the
screen displays a message indicating that
the workstation cover or side panel has
been removed. You must enter the setup
password to continue.
✎
These settings can be changed using Computer Setup.
Setting the Smart Cover Sensor Protection Level
To set the Smart Cover Sensor protection level, complete the following steps:
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer.
2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title
screen, if necessary.
do not press the F10 key at the appropriate time, you must turn the workstation off, then
✎ Ifonyou
again, and press the F10 key again to access the utility.
3. Select Security, then Smart Cover, and follow the instructions on the screen.
4. Before exiting, click File > Save Changes and Exit.
Smart Cover Lock (Optional)
The Smart Cover Lock is a software-controllable cover lock featured on select HP workstations.
This lock prevents unauthorized access to the internal components. Workstations ship with the
Smart Cover Lock in the unlocked position.
Ä
3–16
CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup password
prevents unauthorized access to the Computer Setup utility.
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Locking the Smart Cover Lock
To activate and lock the Smart Cover Lock, complete the following steps:
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer.
2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title
screen, if necessary.
do not press the F10 key at the appropriate time, you must turn the workstation off, then
✎ Ifonyou
again, and press the F10 key again to access the utility.
3. Select Security, then select Smart Cover and the Locked option.
4. Before exiting, click File > Save Changes and Exit.
Unlocking the Smart Cover Lock
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer.
2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title
screen, if necessary.
do not press the F10 key at the appropriate time, you must turn the workstation off, then
✎ Ifonyou
again, and press the F10 key again to access the utility.
3. Select Security > Smart Cover > Unlocked.
4. Before exiting, click File > Save Changes and Exit.
Using the Smart Cover FailSafe Key
If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will
need a Smart Cover FailSafe Key to open the workstation cover. You will need the key in any of
the following circumstances:
Ä
■
Power outage
■
Startup failure
■
PC component failure (such as processor or power supply)
■
Forgotten password
CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order
this key before you need one (Tamper-resistant wrench PN 166527-001 or tamper-resistant bits PN
166527-002).
3.5.1 Master Boot Record Security
The Master Boot Record (MBR) contains information needed to successfully boot from a disk
and to access the data stored on the disk. Master Boot Record Security may prevent unintentional
or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of
certain disk utilities. It also allows you to recover the “last known good” MBR, should changes to
the MBR be detected when the system is restarted.
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To enable MBR Security, complete the following steps:
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer.
2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title
screen, if necessary.
do not press the F10 key at the appropriate time, you must turn the workstation off, then
✎ Ifonyou
again, and press the F10 key again to access the utility.
3. Select Security > Master Boot Record Security > Enabled.
4. Select Security > Save Master Boot Record.
5. Before exiting, click File > Save Changes and Exit.
When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the
current bootable disk while in MS-DOS or Windows Safe Mode.
operating systems control access to the MBR of the current bootable disk; the BIOS cannot
✎ Most
prevent changes that may occur while the operating system is running.
Each time the workstation is turned on or restarted, the BIOS compares the MBR of the current
bootable disk to the previously saved MBR. If changes are detected and if the current bootable
disk is the same disk from which the MBR was previously saved, the following message is
displayed:
1999—Master Boot Record has changed.
Press any key to enter Setup to configure MBR Security.
Upon entering Computer Setup, you must
■
Save the MBR of the current bootable disk;
■
Restore the previously saved MBR; or
■
Disable the MBR Security feature.
You must know the setup password, if one exists.
If changes are detected and if the current bootable disk is not the same disk from which the MBR
was previously saved, the following message is displayed:
2000—Master Boot Record Hard Drive has changed.
Press any key to enter Setup to configure MBR Security.
Upon entering Computer Setup, you must
■
Save the MBR of the current bootable disk; or
■
Disable the MBR Security feature.
You must know the setup password, if one exists.
In the unlikely event that the previously saved MBR has been corrupted, the following message is
displayed:
1998—Master Boot Record has been lost.
Press any key to enter Setup to configure MBR Security.
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Upon entering Computer Setup, you must
■
Save the MBR of the current bootable disk; or
■
Disable the MBR Security feature.
You must know the setup password, if one exists.
3.5.2 Before You Partition or Format the Current Bootable Disk
Ensure that MBR Security is disabled before you change partitioning or formatting of the current
bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If
MBR Security is enabled when you change partitioning or formatting of the disk, you may
receive error messages from the disk utility or a warning from MBR Security the next time the
workstation is turned on or restarted. To disable MBR Security, complete the following steps:
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >
Restart the Computer.
2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title
screen, if necessary.
do not press the F10 key at the appropriate time, you must turn the workstation off, then
✎ Ifonyou
again, and press the F10 key again to access the utility.
3. Select Security > Master Boot Record Security > Disabled.
4. Before exiting, click File > Save Changes and Exit.
3.5.3 Cable Lock Provision
The rear panel of the workstation accommodates a cable lock so that the workstation can be
physically secured to a work area.
For illustrated instructions, please see the “Removal and Replacement” Chapter.
3.6
Fault Notification and Recovery
Fault Notification and Recovery features combine innovative hardware and software technology
to prevent the loss of critical data and minimize unplanned downtime.
When a fault occurs, the workstation displays a Local Alert message containing a description of
the fault and any recommended actions. You can then view current system health by using the HP
Client Manager Software. If the workstation is connected to a network managed by HP Insight
Manager, HP Client Manager Software, or other system management applications, the
workstation also sends a fault notice to the network management application.
3.6.1 Drive Protection System
The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in
select HP workstations. DPS is designed to help diagnose problems that might result in
unwarranted hard drive replacement.
When HP workstations are built, each installed hard drive is tested using DPS, and a permanent
record of key information is written onto the drive. Each time DPS is run, test results are written
to the hard drive. Your service provider can use this information to help diagnose conditions that
caused you to run the DPS software.
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3.6.2 Surge-Tolerant Power Supply
An integrated surge-tolerant power supply provides greater reliability when the workstation is hit
with an unpredictable power surge. This power supply is rated to withstand a power surge of up
to 2000 volts without incurring any system downtime or data loss.
3.6.3 Thermal Sensor
The thermal sensor is a hardware and software feature that tracks the internal temperature of the
workstation. This feature displays a warning message when the normal range is exceeded, which
gives you time to take action before internal components are damaged or data is lost.
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Identifying the Chassis, Routine Care, and
Disassembly Preparation
This chapter provides general service information for the workstation. Adherence to the
procedures and precautions described in this chapter is essential for proper service.
Ä
4.1
CAUTION: When the workstation is plugged into an AC power source voltage is always applied to the
system board. You must disconnect the power cord from the power source before opening the workstation
to prevent system board or component damage.
Small Form Factor (SFF)
the computer is in the desktop configuration, ensure at least 6 inches (15.24 cm) of space on all
✎ Ifsides
of the computer remains clear and free of obstructions.
✎ Chassis color scheme may differ than the one shown above.
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4.2 Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage
occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be
affected at all and can work perfectly throughout a normal cycle. The device may function
normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.
4.2.1 Generating Static
The following table shows that:
■
Different activities generate different amounts of static electricity.
■
Static electricity increases as humidity decreases.
Relative Humidity
Event
55%
40%
10%
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs* from plastic tube
7,500 V
3,000 V
400 V
400 V
15,000 V
5,000 V
800 V
700 V
35,000 V
12,000 V
6,000 V
2,000 V
Removing DIPs* from vinyl tray
Removing DIPs* from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
3,500 V
7,000 V
5,000 V
4,000 V
5,000 V
20,000 V
11,000 V
11,500 V
14,500 V
26,500 V
21,000 V
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
✎ 700 volts can degrade a product.
4.2.2 Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to
prevent damage to electric components and accessories.
4–2
■
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or
boxes.
■
Protect all electrostatic parts and assemblies with conductive or approved containers or
packaging.
■
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
■
Place items on a grounded surface before removing them from their container.
■
Always be properly grounded when touching a sensitive component or assembly.
■
Avoid contact with pins, leads, or circuitry.
■
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
conductive foam.
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4.2.3 Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
■
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the
ground cords. To provide proper ground, a strap must be worn snug against bare skin. The
ground cord must be connected and fit snugly into the banana plug connector on the
grounding mat or workstation.
■
Heel straps/Toe straps/Boot straps can be used at standing workstations and are
compatible with most types of shoes or boots. On conductive floors or dissipative floor mats,
use them on both feet with a maximum of one-megohm ± 10% resistance between the
operator and ground.
Static Shielding Protection Levels
Method
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Voltage
1,500
7,500
15,000
4.2.4 Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
■
Cover the work surface with approved static-dissipative material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
■
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB
laminate. Handle them only at static-free work areas.
■
Turn off power and input signals before inserting and removing connectors or test
equipment.
■
Use fixtures made of static-safe materials when fixtures must directly contact dissipative
surfaces.
■
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
■
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
4.2.5 Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
■
Antistatic tape
■
Antistatic smocks, aprons, or sleeve protectors
■
Conductive bins and other assembly or soldering aids
■
Conductive foam
■
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
■
Static-dissipative table or floor mats with hard tie to ground
■
Field service kits
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■
Static awareness labels
■
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
■
Material handling packages
■
Conductive plastic bags
■
Conductive plastic tubes
■
Conductive tote boxes
■
Opaque shielding bags
■
Transparent metallized shielding bags
■
Transparent shielding tubes
4.3 Routine Care
4.3.1 General Cleaning Safety Precautions
1. Never use solvents or flammable solutions to clean the workstation.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth
and then use the cloth on the component.
3. Always unplug the workstation when cleaning with liquids or damp cloths.
4. Always unplug the workstation before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
4.3.2 Cleaning the Workstation Case
Follow all safety precautions in Section 4.3.1 before cleaning the workstation.
To clean the workstation case, follow the procedures described below:
4–4
■
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
■
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it
with a cloth or swab dampened with clear water.
■
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.
■
After cleaning, always wipe the unit with a clean, lint-free cloth.
■
Occasionally clean the air vents on the workstation. Lint and other foreign matter can block
the vents and limit the airflow.
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4.3.3 Cleaning the Keyboard
Follow all safety precautions in Section 4.3.1 before cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Section
4.3.2.
When cleaning debris from under the keys, review all rules in Section 4.3.1before following
these procedures:
Ä
Ä
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under
the keys.
■
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
■
Canned, pressurized air may be used to clean debris from under the keys. Caution should be
used as too much air pressure can dislodge lubricants applied under the wide keys.
■
If you remove a key, use a specially designed key puller to prevent damage to the keys. This
tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are
improperly removed or installed, the keyboard may not function properly.
■
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and
squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use
tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before
reassembly.
4.3.4 Cleaning the Monitor
■
Wipe the monitor screen with a clean cloth moistened with water or with a towelette
designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the
liquid may seep into the housing and damage a component. Never use solvents or flammable
liquids on the monitor.
■
To clean the monitor body follow the procedures in Section 4.3.2.
4.3.5 Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the workstation is turned off.
■
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull
out any debris from the ball socket and wipe the ball with a clean, dry cloth before
reassembly.
■
To clean the mouse body, follow the procedures in Section 4.3.
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4.4 Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly
and assembly of the workstation.
4.4.1 Power Supply Fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
Ä
CAUTION: The cooling fan is off only when the workstation is turned off or the power cable has been
disconnected.
The cooling fan is always on when the workstation is either in the “On,” “Standby,” or “Suspend” modes.
You must disconnect the power cord from the power source before opening the workstation to prevent
system board or component damage.
4.4.2 Tools and Software Requirements
To service the workstation, you need the following:
■
Torx T-15 screwdriver (Compaq screwdriver with bits, PN 161946-001)
■
Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
■
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
■
Diagnostics software
■
Compaq tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or
Compaq tamper-resistant bits (Smart Cover FailSafe Key, PN 166527-002)
4.4.3 Screws
The screws used in the workstation are not interchangeable. They may have standard or metric
threads and may be of different lengths. If an incorrect screw is used during the reassembly
process, it can damage the unit. HP strongly recommends that all screws removed during
disassembly be kept with the part that was removed, then returned to their proper locations.
screws have a black finish.
✎ Metric
U.S. screws have a silver finish.
each subassembly is removed from the workstation, it should be placed away from the work
✎ As
area to prevent damage.
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4.4.4 Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with
care to avoid damage. Apply only the tension required to seat or unseat the cables during
insertion or removal from the connector. Handle cables by the connector whenever possible. In
all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way
that they cannot be caught or snagged by parts being removed or replaced.
Ä
CAUTION: When servicing this workstation, ensure that cables are placed in their proper location
during the reassembly process. Improper cable placement can damage the workstation.
4.4.5 Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration.
This applies to failed drives as well as replacement spares.
■
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”
■
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
protective packaging until they are actually mounted in the CPU.
■
Avoid dropping drives from any height onto any surface.
■
If you are inserting or removing a hard drive, turn off the workstation. Do not remove a hard
drive while the workstation is on or in standby mode.
■
Before handling a drive, ensure that you are discharged of static electricity. While handling a
drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to Section 4.2, “Electrostatic Discharge Information.”
■
Do not use excessive force when inserting a drive.
■
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic
fields such as monitors or speakers.
4.4.6 Lithium Coin Cell Battery
The battery that comes with the workstation provides power to the real-time clock and has a
minimum lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this
guide for instructions on the replacement procedures.
Å
WARNING: This workstation contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in
water or fire, or expose it to temperatures higher than 140ºF (60ºC).
Ä
CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste.
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Removal and Replacement Procedures
Adherence to the procedures and precautions described in this chapter is essential for proper
service. After completing all necessary removal and replacement procedures, run the Diagnostics
utility to verify that all components operate properly.
✎ Not all features listed in this guide are available on all workstations.
5.1
Preparation for Disassembly
See Chapter 4, 'Identifying the Chassis, Routine Care, and Disassembly Preparation' for initial
procedures.
1. Remove/disengage any security devices that prohibit opening the workstation (Section 5.2
and 5.4).
2. Close any open software applications.
3. Exit the operating system.
4. Remove any media such as a diskette or compact disc from the workstation.
5. Turn off the workstation and any peripheral devices that are connected to it.
Ä
Ä
CAUTION: Turn off the workstation before disconnecting any cables.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
workstation is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected
before servicing a unit.
6. Disconnect the power cord from the electrical outlet and then from the workstation.
7. Disconnect all peripheral device cables from the workstation.
disassembly, label each cable as you remove it, noting its position and routing. Keep all
✎ During
screws with the units removed.
Ä
CAUTION: The screws used in the workstation are of different thread sizes and lengths; using the wrong
screw in an application may damage the unit.
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5.2
Unlocking the Smart Cover Lock
If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the
Desktop Management Guide on the Documentation Library CD for more information about the
Smart Cover Lock.
If you cannot access Computer Setup to unlock the cover you will need to remove the locking
solenoid by using the Smart Cover FailSafe Key (Spare part number 166527-001 or
166527-002). Once the solenoid has been deactivated or removed the access panel can be
removed.
The Smart Cover FailSafe Key will be needed in any of the following circumstances:
■
Power outage
■
Startup failure
■
Processor or power supply failure
■
Lost password
1. Using the Smart Cover FailSafe Key, remove the two tamper-proof screws that secure the Smart
Cover Lock to the inside of the chassis.
2. Remove the workstation access panel (Section 5.5).
To reattach the Smart Cover Lock, position the lock so that the printed circuit board it is attached
to points down when the workstation is oriented as shown. Then, secure the lock in place with the
two tamper-proof screws.
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5.3
Hood Sensor
1. Prepare the workstation for disassembly (Section 5.1).
2. Remove the workstation access panel (Section 5.5).
3. Remove the front bezel (Section 5.6).
4. Raise the drive cage to its upright position 1.
5. Slide the hood sensor switch towards the inside of the workstation 2.
6. Disconnect the hood sensor cable from the system board 3.
To install the hood sensor, reverse the removal procedure.
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5.4
External Security Devices
5.4.1 Cable Lock
The cable lock may be used to secure the workstation access panel to the chassis and, at the same
time, secure the workstation to a fixed object.
workstation is cable-lock compatible, but HP does not offer the lock as an after market
✎ The
product.
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5.4.2 Padlock
A padlock may be used by itself to secure the access panel to the workstation chassis. A padlock
may also be used with a security cable to secure the workstation to a fixed object.
I
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5.5
Workstation Access Panel
1. Prepare the workstation for disassembly (Section 5.1).
Ä
CAUTION: Before removing the workstation access panel, ensure that the workstation is turned off and
that the power cord is disconnected from the electrical outlet.
2. Pull up and hold open the latch on the top of the workstation 1.
3. Slide the workstation cover 2 back about 0.5inch (1.3 cm), then lift it off the unit.
To install the workstation cover, reverse the removal procedure.
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5.6
Front Bezel
1. Prepare the workstation for disassembly (Section 5.1).
2. Remove the workstation access panel (Section 5.5).
3. Pull up on the three release tabs 1 on the top of the bezel, then pull the front bezel away
from the chassis 2.
To reinstall the front bezel, reverse the removal procedure
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5.7
Front Drive Bezels
1. Prepare the workstation for disassembly (Section 5.1).
2. Remove the workstation access panel (Section 5.5).
3. Remove the front bezel (Section 5.6).
5.7.1 Diskette Drive Bezel or Bezel Blank
Press the large retaining tab 1 on the left side of the bezel insert to the left and push the cover out
of the front bezel 2.
To install a bezel or a bezel blank, reverse the removal procedure.
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5.8
Memory
Ä
CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is
important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation
resulting from having incompatible metals in contact with each other.
Ä
CAUTION: Static electricity can damage the electronic components of the workstation or optional cards.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching
a grounded metal object. Refer to Chapter 4 for more information.
Ä
CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so
may damage the module.
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock
(Section 5.2).
2. Prepare the workstation for disassembly (Section 5.1).
3. Remove the workstation access panel (Section 5.5).
Å
WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to
cool before touching.
4. Open both latches of the memory module socket 1, and insert the memory module into the
socket 2. Begin by installing a module into the socket nearest the preinstalled module, and
install the modules following the numerical order of the sockets.
module can be installed in only one way. Match the notch on the module with the tab
✎ Aonmemory
the memory socket.
5. Push the module down into the socket, ensuring that the module is fully inserted and
properly seated. Make sure the latches are in the closed position 3.
6. Repeat steps 4 and 5 for any additional modules that you want to install.
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The workstation automatically recognizes the additional memory when the workstation is turned
on.
To reassemble the workstation, reverse the removal procedure.
normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable
✎ IftheyouSmart
Cover Sensor.
For technical information on memory modules, refer to Appendix F, “Memory.”
5.9
Expansion Card Cage
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock
(Section 5.2).
2. Prepare the workstation for disassembly (Section 5.1).
3. Remove the workstation access panel (Section 5.5).
4. Disconnect all cables attached to the expansion cards.
5. Grasp the expansion card cage by the green labels (the cage in the workstation has two spots
marked 1) and pull it straight up from the chassis.
To install the card cage, reverse the removal procedures.
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5.9.1 Riser Card
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock
(Section 5.2).
2. Prepare the workstation for disassembly (Section 5.1).
3. Remove the workstation access panel (Section 5.5).
4. Remove the expansion card cage (Section 5.9).
5. Remove the three screws that secure the riser card to the expansion card cage, then remove
the card.
To install the riser card, reverse the removal procedure.
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5.9.2 Expansion Card
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock
(Section 5.2).
2. Prepare the workstation for disassembly (Section 5.1).
3. Remove the workstation access panel (Section 5.5).
4. Remove the expansion card cage (Section 5.9).
5. If you are installing a card for the first time, go to step 6.
If you are removing an existing card, open the release latch as described in step 6 then go to
step 8.
6. If you are installing an expansion card in a vacant socket, release the slot cover retention
latch 1 that secures the PCI slot covers by rotating the latch outwards (the latch in the
workstation has a green label on it marked 2).
7. Remove the slot cover by sliding it out 2.
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8. To remove an expansion card, hold the card at each end and carefully rock it back and forth
until the connectors pull free from the socket. Lift the expansion card straight up to release it
from the carrier. Be sure not to scrape the card against other components.
5.9.3 AGP Card
Some graphics cards (such as the nVIDIA Quadro4 400 NVS) will require you to remove the
diskette drive (or hard drive, if installed) from bay 1 to allow enough remove to install the
graphics card.
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock
(Section 5.2).
2. Prepare the workstation for disassembly (Section 5.1).
3. Remove the workstation access panel (Section 5.5).
4. Lift the green lever to unlock the AGP card.
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5. If installing an AGP card for the first time, go to step 6.
If removing an AGP card, go to step 9.
6. Remove the slot cover.
7. Slide the bracket on the end of the expansion card down into the slot on the back of the
chassis and press the card down firmly into the socket on the system board.
you install an expansion card, make sure you press firmly on the card so that the whole
✎ When
connector seats properly in the expansion card socket on the system board.
8. Close the expansion slot retention bracket by rotating it toward the chassis 1 and pressing
down on the thumb tabs 2 so that they snap firmly into place.
9. To remove an AGP card, pull the retention arm away from the socket then carefully rock the
card back and forth until the connectors pull free from the socket. Lift the expansion card
straight up then pull it in toward the center of the chassis to release it from the chassis frame.
Be sure not to scrape the card against other components.
10. Store the removed card in anti-static packaging.
Ä
CAUTION: After removing an expansion card, you must replace it with a new card or cover the open
slot (for example, with a metal slot cover or a piece of duct tape) for proper cooling of internal
components during operation.
11. Connect external cables to the installed card and internal cables to the system board as
needed.
12. Replace the workstation cover.
13. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and
enable the Smart Cover Sensor.
14. Reconfigure the workstation, if necessary.
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5.10 Drives
The workstation supports up to three drives.
This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15
screwdriver is needed to remove and install the guide screws on a drive.
Ä
CAUTION: Make sure personal files on the hard drive are backed up to an external storage device
before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard
drive, you will need to run the Restore Plus! CD to load the Compaq factory-installed files.
5.10.1 Extra Screws
The following spare guide screws are included with the chassis (located inside) for installing new
drives:
■
Four 6-32 screws for installing an extra hard drive
■
Four M3 screws for installing an optical or diskette drive
5.10.2 Drive Positions
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Drive Positions
Item
Description
Item
Description
1
One standard 3.5-inch, one-third
height bay (1.44-MB diskette drive
shown)*
3
Internal 3.5-inch, one-third height
bay for hard drive
2
5.25-inch drive bay for optional
drives.
*If the workstation has a 1.44-MB diskette drive installed, it will be configured with a diskette
drive bezel as shown in the illustration. If the workstation contains an empty 3.5-inch drive bay,
then a bezel blank will be installed on the workstation instead. If you do not have a drive in this
slot, you may choose to install a 3.5-inch device (such as a diskette drive or hard drive) later on.
However, to install a 3.5-inch device other than a diskette drive or hard drive, you must order the
3.5-inch device bezel to provide proper air flow within the chassis.
To verify the type and size of the storage device installed in the workstation, run Computer
Setup.
5.10.3 Optical Drive
Ä
CAUTION: All removable media should be taken out of the drives before removing the drive from the
workstation.
✎ An optical drive is a CD-ROM, CD-RW, DVD-ROM, Combo, or DVD+RW drive.
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock
(Section 5.2).
2. Prepare the workstation for disassembly (Section 5.1).
3. Remove the workstation access panel (Section 5.5).
4. Remove the front bezel (Section 5.6).
5. Raise the Easy Access drive bay (bay 2 area) to the upright position.
6. Disconnect the audio, signal, and drive power cables from the drive. The other end of the
cables should remain connected to the system board.
7. Return the Easy Access drive bay to the down position.
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8. Push the drive release latch 1 toward the rear of the chassis and hold.
9. Slide the drive 2 toward the front of the drive cage, then lift the drive out of the workstation.
To replace the drive:
1. Install two guide screws in the lower holes on each side of the drive.
Ä
CAUTION: Use only 3/16-inch or 5-mm long screws as guide screws. Longer screws can damage the
internal components of the drive.
replacing the drive, transfer the four screws from the old drive to the new one. The screws
✎ When
take the place of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the
guide screws.
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2. Position the guide screws on the drive into the J-slots in the drive bay 1. Then, slide the drive
towards the rear of the workstation 2.
✎ The drive release latch automatically locks in place when installing a drive.
3. Raise the Easy Access drive bay to the upright position and connect the flat ribbon cable and
audio cable to the system board.
4. Connect the power cable, flat ribbon cable, and audio cable to the rear of the optical drive.
5. Return the Easy Access drive bay to the down position. Be sure not to pinch the cables in the
chassis when lowering the Easy Access drive bay.
6. Replace the front bezel and workstation access panel.
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The system automatically recognizes the drive and reconfigures the workstation.
Ä
CAUTION: When servicing the workstation, ensure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the workstation.
5.10.4 External 3.5-inch Drive
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock
(Section 5.2).
2. Prepare the workstation for disassembly (Section 5.1).
3. Remove the workstation access panel (Section 5.5).
4. Remove the front bezel (Section 5.6).
5. Raise the Easy Access drive bay to the upright position.
6. Disconnect the audio, signal, and drive power cables from the drive. The other end of the
cables should remain connected to the system board.
7. Return the Easy Access drive bay to the down position.
8. Push the drive release latch 1 toward the rear of the chassis and hold.
9. Slide the drive 2 toward the front of the drive cage, then lift the drive out of the workstation.
replacing the drive, transfer the four screws from the old drive to the new one. The screws
✎ When
take the place of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the
guide screws.
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guide screws on a 3.5-inch diskette drive 1 are placed closer together than on the hard
✎ The
drive 2.
10. Insert the rear screws of the hard drive 1 into the rear J-slots. Slide the drive 2 toward the
back of the drive cage until the front screws are aligned with the front J-slots. Then lower the
front of the drive. Continue to slide the drive all the way back until it locks into place.
replacing a diskette drive, all guide screws (front and rear) will line up on the J-slots. Insert the
✎ Ifguide
screws into the J-slots, then slide the drive toward the back of the drive cage until it locks
into place.
11. Connect the power and data cables.
12. Replace the front bezel and workstation access panel.
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5.10.5 Primary Hard Drive
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock
(Section 5.2).
2. Prepare the workstation for disassembly (Section 5.1).
3. Remove the workstation access panel (Section 5.5).
4. Remove the front bezel (Section 5.6).
5. Raise the Easy Access drive bay to the upright position.
6. Disconnect the power cable and signal cable from the back of the drive.
Disconnecting Cables from the Hard Drive
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7. Press and hold the drive release latch 1.
8. Slide the drive to the right of the bay 2, then pull the drive from the bay 3.
To replace the hard drive, reverse the above procedure.
replacing the hard drive, transfer the four screws from the old drive to the new one. The
✎ When
screws take the place of drive rails. You will need a Torx T-15 screwdriver to remove and
re-install the guide screws.
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5.11 Front I/O Devices
1. Prepare the workstation for disassembly (Section 5.1).
2. Remove the workstation access panel (Section 5.5).
3. Disconnect the two I/O device cables from the system board: the front USB cable pair and
the front audio cable.
4. Remove the power supply from the chassis (Section 5.17).
5. From the inside of the chassis, remove the two screws that secure the I/O device to the
chassis 1, then pull the device into the chassis 2 to free it from its mount.
To install the housing assembly, reverse the removal procedures.
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5.12 Power Switch Assembly
1. Prepare the workstation for disassembly (Section 5.1).
2. Remove the workstation access panel (Section 5.5).
3. Disconnect the power switch/LED cable from the system board.
4. Carefully cut the cable tie that secures the power switch cable to the power supply cable
cable bundle.
Ä
CAUTION: Be careful when cutting the cable tie not to cut any cables.
5. Squeeze the switch holder retaining clips together at the front of the chassis 1 and push the
switch assembly out of the chassis 2.
To install the power switch assembly, reverse the removal procedure.
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5.13 System Board
1. Prepare the workstation for disassembly (Section 5.1).
2. Remove the workstation access panel (Section 5.5).
3. Remove all PCI expansion boards (Section 5.9).
4. Remove the AGP graphics card (Section 5.9).
5. Disconnect all cables connected to the system board, noting their location for reinstallation.
6. Compress the system board tray handle 1 to release the latch and slide the system board tray
towards the front of the workstation 2 to free it from the back of the chassis.
To install the system board with its tray, reverse the removal procedures.
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5.14 Battery
The battery that comes with this workstation provides power to the real-time clock and has a
lifetime of about three years. When replacing the battery, use a battery equivalent to the battery
originally installed on the workstation. The workstation comes with a 3-volt lithium coin cell
battery.
lifetime of the lithium battery can be extended by plugging the workstation into a live AC
✎ The
wall socket. The lithium battery is only used when the workstation is NOT connected to AC
power.
Å
WARNING: This workstation contains an internal lithium manganese dioxide battery. There is a risk of fire
and burns if the battery is not handled properly. To reduce the risk of personal injury:
■
■
■
■
Ä
N
Ä
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 140°F (60°C)
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or
water.
Replace the battery only with the HP/Compaq spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the workstation CMOS settings.
When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the
Troubleshooting Guide for information on backing up the CMOS settings.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public
collection system or return them to HP/Compaq, their authorized partners, or their agents.
CAUTION: Static electricity can damage the electronic components of the workstation or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1. Prepare the workstation for disassembly (Section 5.1).
2. Remove the workstation access panel (Section 5.5).
✎ It may be necessary to remove an expansion card to gain access to the battery.
3. Locate the battery and battery holder on the system board.
4. Carefully pull the cable bundle out of the way to access the battery.
5. Depending on the type of battery holder on your system board, complete the following
instructions to replace the battery:
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5.14.1 Type 1 Battery Holder
1. Lift the battery out of its holder.
2. Slide the replacement battery into position, positive side up.
3. The battery holder automatically secures the battery in the proper position.
4. Replace the workstation cover or access panel.
5. Plug in the workstation and turn on power to the workstation.
6. Reset the date and time, your passwords, and any special system setups, using Computer
Setup.
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Removal and Replacement Procedures
5.14.2 Type 2 Battery Holder
1. To release the battery from its holder, squeeze the metal clamp that extends above one edge
of the battery.
2. When the battery pops up, lift it out.
3. To insert the new battery, slide one edge of the replacement battery under the holder’s lip
with the positive side up. Push the other edge down until the clamp snaps over the other edge
of the battery.
✎ After the battery has been replaced, use the following steps to complete this procedure.
4. Replace the workstation cover or access panel.
5–28
338611-001
Service and Technical Reference Guide, xw3100
Removal and Replacement Procedures
5. Plug in the workstation and turn on power to the workstation.
Reset the date and time, your passwords, and any special system setups, using Computer Setup.
5.15 Processor and Heatsink
1. Prepare the workstation for disassembly (Section 5.1).
2. Remove the workstation access panel (Section 5.5).
3. Lift up the lever that secure the fan to the heatsink 1 and rotate the fan up 2.
4. Release the two latch locks 3 and raise the legs that secure the latches to the base of heatsink
mount 4.
5. Tap the heatsink to check its temperature. If it is cool enough to handle, then proceed.
6. Twist the heatsink slightly to break the bond between it and the processor, the lift the
heatsink from the processor 5.
7. Rotate the ZIF socket handle to its fully open position 6 and remove the processor from the
socket 7.
To install the processor and heatsink:
1. Insert the processor into the ZIF socket.
2. Press down on the processor while rotating and locking the ZIF socket handle in place.
3. Refresh the thermal grease between the heatsink and processor if necessary.
4. Install the heatsink and latch it in place.
5. Connect the heatsink fan control to the system board.
6. Replace the access panel and reconnect the workstation.
Service and Technical Reference Guide, xw3100
338611-001
5–29
Removal and Replacement Procedures
5.16 Speaker
Sound power level
Operation:
LWAd (B)
Hard Drive/48X CD-ROM
4.2/5.4 Bels
Stand-by/Idle:
3.9 Bels
Sound pressure level
dB
Operation:
Hard Drive/48X CD-ROM
Stand-by/Idle:
29/44 dBA
26 dBA
To install the speaker:
1. Prepare the workstation for disassembly (Section 5.1).
2. Remove the workstation access panel (Section 5.5).
3. Rotate the drive cage to its upright position.
4. Remove the expansion card cage (Section 5.9).
5. Disconnect the speaker wire from the system board.
6. Carefully cut the cable tie that secures the speaker cable to the power supply cable bundle.
Ä
CAUTION: Be careful when cutting the cable tie not to cut any cables.
7. Remove the power supply from the chassis (Section 5.17).
8. Remove the two screws that secure the speaker to the chassis.
9. Slide the speaker towards the rear of the chassis and down to remove it.
To install the speaker, reverse the removal procedures.
5–30
338611-001
Service and Technical Reference Guide, xw3100
Removal and Replacement Procedures
5.17 Power Supply
Å
WARNING: Voltage is always present on the system board when the workstation is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should
be disconnected from the workstation and/or the AC outlet before opening the workstation.
1. Prepare the workstation for disassembly (Section 5.1).
2. Remove the workstation access panel (Section 5.5).
3. Rotate the drive cage to its upright position.
4. Remove the expansion card cage (Section 5.9).
5. Carefully cut the cable tie that secures the power supply cable bundle to the power switch
cable, the speaker cable, and the front I/O cable.
6. Disconnect all power cables from the mass storage devices and from the system board.
7. Remove the three screws that secure the rear chassis panel to the chassis 1, the pull the rear
chassis panel straight back 2 to remove it from the chassis.
8. Slide the power supply out the back of the workstation 3.
To install the power supply, reverse the removal procedure.
Service and Technical Reference Guide, xw3100
338611-001
5–31
Removal and Replacement Procedures
5–32
338611-001
Service and Technical Reference Guide, xw3100
A
Connector Pin Assignments
Enhanced Keyboard
Connector and Icon
Pin
Signal
1
2
3
Data
Unused
Ground
4
5
6
+5 VDC
Clock
Unused
Pin
Signal
1
2
3
Data
Unused
Ground
4
5
6
+5 VDC
Clock
Unused
Mouse
Connector and Icon
Ethernet BNC
Connector and Icon
Pin
Signal
1 (Center)
Data
2 (Shield)
Ground
Ethernet RJ-45
Connector and Icon
Service and Technical Reference Guide, xw3100
Pin
Signal
1
2
3
4
(+) Transmit Data
(-) Transmit Data
(+) Receive Data
Unused
5
6
7
8
Unused
(-) Receive Data
Unused
Unused
338611-001
A–1
Connector Pin Assignments
Ethernet AUI
Connector and Icon
Pin
Signal
Pin
Signal
1
2
3
4
Ground
Negative AUI Differential Collision
Positive AUI Differential Collision
Negative AUI Differential Transmit
9
10
11
12
Positive AUI Differential Receive
+12V
Ground
Ground
5
6
7
8
Positive AUI Differential Transmit
Ground
Ground
Negative AUI Differential Receive
13
14
15
16
Unused
Unused
Unused
Unused
Parallel Interface
Connector and Icon
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
Strobe
Data Bit 0
Data Bit 1
7
8
9
Data Bit 5
Data Bit 6
Data Bit 7
13
14
15
Select
Auto Linefeed
Error
4
5
6
Data Bit 2
Data Bit 3
Data Bit 4
10
11
12
Acknowledge
Busy
Paper End
16
17
18-25
Initialize Printer
Select IN
Signal Ground
Serial Interface
Connector and Icon
A–2
Pin
Signal
1
2
3
Carrier Detect
Receive Data
Transmit Data
4
5
6
Data Terminal Ready
Signal Ground
Data Set Ready
7
8
9
Request to Send
Clear to Send
Ring Indicator
338611-001
Service and Technical Reference Guide, xw3100
Connector Pin Assignments
USB
Connector and Icon
Pin
Signal
1
2
3
4
+5 VDC
- Data
+ Data
Ground
Pin
Signal
1 (Tip)
Audio
2 (Ring)
Power
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_Left
2 (Ring)
Audio_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_In_Left
2 (Ring)
Audio_In_Right
3 (Shield)
Ground
Pin
Signal
1 (Tip)
Audio_Out_Left
2 (Ring)
Audio_Out_Right
3 (Shield)
Ground
Microphone
Connector and Icon (1/8” miniphone)
1 2 3
Headphone
Connector and Icon (1/8” miniphone)
1 2 3
Line-In Audio
Connector and Icon (1/8” miniphone)
1 2 3
Line-Out Audio
Connector and Icon (1/8” miniphone)
1 2 3
External Infrared Transceiver
Connector and Icon
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
Transmit
Receive
Ground
4
5
6
5V
Mode
Not Used
7
8
Not Used
Not Used
Service and Technical Reference Guide, xw3100
338611-001
A–3
Connector Pin Assignments
Monitor
Connector and Icon
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
Red Analog
Green Analog
Blue Analog
6
7
8
Ground
Ground
Ground
11
12
13
Monitor ID
DDC Serial Data
Horizontal Sync
4
5
Not used
Ground
9
10
+5V (fused)
Ground
14
15
Vertical Sync
DDC Serial Clock
ATA/ATAPI (IDE) Standard Drive Cable
Connector
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
Reset
Ground
DD7
DD8
DD6
15
16
17
18
19
DD1
DD14
DD0
DD15
Ground
29
30
31
32
33
DMAK
Ground
INTRQ
IOCS16
DA1
6
7
8
9
10
DD9
DD5
DD10
DD4
DD11
20
21
22
23
24
(Key)
DMARQ
Ground
DIOW
Ground
34
35
36
37
38
PDIAG (cable detect)
DA0
DA2
CS1FX
CS3FX
11
12
13
14
DD3
DD12
DD2
DD13
25
26
27
28
DIOR
Ground
IORDY
CSEL
39
40
DASP
Ground
A–4
338611-001
Service and Technical Reference Guide, xw3100
Connector Pin Assignments
Accelerated Graphics Port (AGP)
Connector
Pin
Signal A
Signal B
Pin
Signal A
Signal B
1
2
3
4
5
+12 V
TYPEDET#
Reserved
USBGround
OVRCNT#
+ 5V
+ 5V
USB+
Ground
34
35
36
37
38
Vddq
AD22
AD20
Ground
AD18
Vddq
AD21
AD19
Ground
AD17
6
7
8
9
10
INTA#
RST#
GNT#
VCC3.3
ST1
INTB#
CLK
REQ#
VCC3.3
ST0
39
40
41
42
43
AD16
Vddq
FRAME#
Reserved
Ground
C/BE2#
Vddq
IRDY#
3.3VAux
Ground
11
12
13
14
15
Reserved
PIPE#
Ground
WBF#
SBA1
ST2
RBF#
Ground
Reserved
SBA0
44
45
46
47
48
Reserved
VCC 3.3
TRDY#
STOP#
PME#
Reserved
VCC 3.3
DEVSEL#
Vddq
PERR#
16
17
18
19
20
VCC 3.3
SBA3
SB_STB#
Ground
SBA5
VCC 3.3
SBA2
SB_STB
Ground
SBA4
49
50
51
52
53
Ground
PAR
AD15
Vddq
AD13
Ground
SERR#
C/BE1#
Vddq
AD14
21
22
23
24
25
SBA7
Reserved
Ground
Reserved
VCC 3.3
SBA6
Reserved
Ground
3.3 Vaux
VCC 3.3
54
55
56
57
58
AD11
Ground
AD9
C/BE0#
Vddq
AD12
Ground
AD10
AD8
Vddq
26
27
28
29
30
AD30
AD28
VCC 3.3
AD26
AD24
AD31
AD29
VCC 3.3
AD27
AD25
59
60
61
62
63
AD_STB0#
AD6
Ground
AD4
AD2
AD_STB0
AD7
Ground
AD5
31
32
33
Ground
AD_STB1#
C/BE3#
Ground
AD_STB1
AD23
64
65
66
Vddq
AD0
VREFGC
Vddq
AD1
VREFCG
Service and Technical Reference Guide, xw3100
338611-001
AD3
A–5
Connector Pin Assignments
20-Pin Power
Connector
20
11
10
1
Pin
Signal
Pin
Signal
Pin
Signal
Pin
Signal
1
2
3
4
5
+3.3 V
+3.3 V
GND
+5 V
GND
6
7
8
9
10
+5 V
GND
POK
+5 Vaux
+12 V
11
12
13
14
15
+3.3 V
-12 V
GND
PSON
GND
16
17
18
19
20
GND
GND
-5 V
+5 V
+5 V
4-Pin Power (for CPU)
Connector and Icon
A–6
Pin
Signal
1
GND
2
GND
3
+12 V
4
-12 V
338611-001
Service and Technical Reference Guide, xw3100
B
Power Cord Set Requirements
The voltage select switch feature on the workstation permits it to operate from any line voltage
between 100-120 or 220-240 volts AC.
The power cord set received with the workstation meets the requirements for use in the country
where you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you
use the workstation. For more information on power cord set requirements, contact your
authorized HP dealer, reseller, or service provider.
General Requirements
The requirements listed below are applicable to all countries:
1. The length of the power cord set must be at least 6.00 feet (1.8 m) and a maximum of 9.75
feet (3.0 m).
2. All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country where the power cord set will be used.
3. The power cord set must have a minimum current capacity of 10A and a nominal voltage
rating of 125 or 250 volts AC, as required by each country’s power system.
4. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector, for mating with appliance inlet on the Switch Box.
Service and Technical Reference Guide, xw3100
B–1
Power Cord Set Requirements
Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country
Accrediting
Agency
Country
Accrediting
Agency
Australia (1)
Austria (1)
Belgium (1)
Canada (2)
EANSW
OVE
CEBC
CSA
Italy (1)
Japan (3)
Norway (1)
Sweden (1)
IMQ
METI
NEMKO
SEMKO
Denmark (1)
Finland (1)
France (1)
Germany (1)
DEMKO
SETI
UTE
VDE
Switzerland (1)
United Kingdom (1)
United States (2)
SEV
BSI
UL
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size.
Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of
the agency responsible for evaluation in the country where it will be used.
2. The flexible cord must be Type SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug
must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P
(15A 250V) configuration.
3. Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration
number in accordance with the Japanese Dentori Law. Flexible cord must be Type VCT or
VCTF, 3-conductor, 1.0 mm2 conductor size. Wall plug must be a two-pole grounding type
with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
B–2
Service and Technical Reference Guide, xw3100
C
POST Error Messages
An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs
when the system is turned on, checking assemblies within the workstation and reporting any
errors found.
Some workstations do not use all of the codes listed.
POST Error Messages
Screen Message
101-Option ROM Error
Probable Cause
System ROM checksum.
Recommended Action
Verify the correct ROM.
Flash the ROM if needed.
If an expansion card was recently
added, remove it and see if the problem
remains.
Clear CMOS.
If the message disappears, there may be
a problem with the expansion card.
Replace the system board.
102-System Board
Failure
DMA, timers, etc.
Clear CMOS.
Remove expansion boards.
Replace the system board.
103-System Board
Failure
DMA, timers, etc.
Clear CMOS.
Remove expansion boards.
Replace the system board.
150-SafePost Active
A PCI expansion card is
not responding.
Restart the workstation.
Disable SafePost.
If the expansion card does not respond,
replace the card.
162-System Options
Not Set
Configuration incorrect.
RTC (real-time clock)
battery may need to be
replaced.
Run Computer Setup (F10 Setup).
Set the date and time under Control
Panel or in F10 Setup depending on
the operating system.
If the problem persists, replace the RTC
battery.
Service and Technical Reference Guide, xw3100
C–1
POST Error Messages
POST Error Messages
Screen Message
Probable Cause
163-Time & Date Not
Set
Invalid time or date in
configuration memory.
RTC (real-time clock)
battery may need to be
replaced.
Recommended Action
Set the date and time under Control
Panel or in F10 Setup depending on
the operating system.
If the problem persists, replace the RTC
battery.
CMOS jumper may not
be properly installed.
164-Memory Size Error
Memory configuration is
incorrect.
Run Computer Setup (F10 Setup) or
Windows utilities.
Make sure memory module(s) (if any) are
installed properly.
If third party memory has been added,
test using HP-only memory.
Verify proper memory module type.
183-Invalid Processor
Jumper Setting
System board jumper
improperly set.
Reset system board jumpers to match
processor and bus speeds (select
models).
201-Memory Error
RAM failure.
Run Computer Setup (F10 Setup) or
Windows utilities.
Ensure memory and continuity modules
are installed correctly.
Verify proper memory module type.
Remove and replace memory module(s)
one at a time to isolate faulty module.
Replace the faulty memory module(s).
If error persists after replacing memory
modules, replace the system board.
202-Memory Type
Mismatch
Memory modules do not
match each other.
Replace memory modules with matched
sets.
207-ECC Corrected
Single Bit Errors in
Memory Socket(s) y,y
Single Bit ECC error.
Verify proper memory module type.
212-Failed Processor
Processor has failed to
initialize.
Reseat the processor in its socket.
A memory module in
memory socket identified
in the error message is
missing critical SPD
information, or is
incompatible with the
chipset.
Verify proper memory module type.
213-Incompatible
memory Module in
memory Socket(s)
X,X, X
C–2
Try another memory socket.
Replace memory module if problem
persists.
If the processor does not respond,
replace it.
Try another memory socket.
Replace memory with a module
conforming to the SPD standard.
Service and Technical Reference Guide, xw3100
POST Error Messages
POST Error Messages
Screen Message
214-DIMM
Configuration Warning
Probable Cause
Populated DIMM
Configuration is
unbalanced.
Recommended Action
2 DIMMS - For maximum performance,
place both DIMMs in the two BLACK
DIMM slots.
4 DIMMS - For maximum performance,
swap one DIMM in a BLUE slot with one
in a BLACK slot.
301-Keyboard Error
Keyboard failure.
Reconnect keyboard with workstation
turned off.
Check connector for bent or missing
pins.
Ensure that none of the keys are
depressed.
Replace keyboard.
303-Keyboard
Controller Error
I/O board keyboard
controller.
Reconnect keyboard with workstation
turned off.
Replace the system board.
304-Keyboard or
System Unit Error
Keyboard failure.
Reconnect the keyboard with workstation
turned off.
Ensure that none of the keys are
depressed.
Replace keyboard.
Replace system board.
401-Parallel Port 1
Address Assignment
Conflict
IRQ address conflicts with
another device.
Reset the IRQ.
402-Parallel Port 2
Address Assignment
Conflict
IRQ address conflicts with
another device.
Reset the IRQ.
403-Parallel Port 3
Address Assignment
Conflict
IRQ address conflicts with
another device.
Reset the IRQ.
404-Parallel Port
Address Conflict
Detected
Both external and internal
ports are assigned to
parallel port X.
Remove any parallel expansion cards.
410-Audio Interrupt
Conflict
IRQ address conflicts with
another device.
Reset the IRQ.
411-Network Interface
Card Interrupt Conflict
IRQ address conflicts with
another device.
Reset the IRQ.
417-Network Interface
card Failure
Failure to read MAC
address information from
NIC.
Unplug AC power cord, wait 5 seconds,
then reboot unit.
Service and Technical Reference Guide, xw3100
Clear CMOS.
Reconfigure card resources and/or run
Computer Setup (F10 Setup).
C–3
POST Error Messages
POST Error Messages
Screen Message
501-Display Adapter
Failure
Probable Cause
Graphics display
controller.
Recommended Action
Reseat the graphics card (if applicable).
Clear CMOS.
Verify that the monitor is attached and
turned on.
Replace the graphics controller.
510-Splash Screen
image corrupted
Splash Screen image has
errors.
Install latest version of ROMPaq to
restore image.
511-CPU, CPUA, or
CPUB Fan not detected
Fan is not connected or
may have malfunctioned.
Reseat fan cable.
Reseat the fan.
Replace the fan.
512-Chassis, rear
chassis, or front chassis
fan not detected
Fan is not connected,
may have malfunctioned.
Reseat chassis, rear chassis, or front
chassis fan cable.
Reseat chassis, rear chassis, or front
chassis fan.
Replace chassis, rear chassis, or front
chassis fan.
514-CPU or Chassis
Fan not detected.
CPU fan is not connected
or may have
malfunctioned.
Reseat CPU or chassis fan.
520-Single Monitor
Configuration warning
Single monitor
configuration with
monitor attached to video
port 2.
Turn off unit, attach monitor to video port
1, then restart unit.
601-Diskette Controller
Error
Diskette controller
circuitry or floppy drive
circuitry incorrect.
Run Computer Setup (F10 Setup).
Replace CPU or chassis fan.
Check and/or replace cables.
Clear CMOS.
Replace diskette drive.
Replace the system board.
602-Diskette Boot
Record Error
Diskette in drive A not
bootable.
Replace the diskette.
605-Diskette Drive Type
Error
Mismatch in drive type.
Run Computer Setup (F10 Setup).
Disconnect any other diskette controller
devices (tape drives).
Clear CMOS.
C–4
610-External Storage
Device Failure
External tape drive not
connected.
Reinstall tape drive or press F1 and
allow system to reconfigure without the
drive.
611-Primary Floppy Port
Address Assignment
Conflict
Configuration error.
Run Computer Setup (F10 Setup).
Remove expansion cards.
Clear CMOS.
Service and Technical Reference Guide, xw3100
POST Error Messages
POST Error Messages
Screen Message
660-Display Cache is
Detected Unreliable
Probable Cause
Integrated video
controller display cache
not working properly and
will be disabled.
Replace system board if minimal video
degrading is an issue.
No action required.
912-Computer Cover
Has Been Removed
Since Last System Start
Up
914-Hood Lock Coil is
not Connected
Recommended Action
Smart cover lock
mechanism is missing or
not connected.
Reconnect or replace hood locking
mechanism.
916-Power Button not
Connected
Power button cable not
connected.
Connect power button cable.
917-Front Audio not
Connected
Front audio cable not
connected.
Connect the front audio cable.
919-Front Panel,
MultiPort, and/or
MultiBay Risers not
Detected.
Riser card has been
removed or has not been
reinstalled properly in the
system.
Unplug workstation and install/reinstall
riser cord.
1151-Serial Port 1
Address Conflict
Detected
Both external and internal
serial ports are assigned
to COM1.
Remove any Comm port expansion
cards.
Reseat or replace hood locking
mechanism cable.
Clear CMOS.
Reconfigure card resources and/or run
Computer Setup (F10 Setup). Run
Computer Setup or Windows utilities.
1152-Serial Port 2
Address Conflict
Detected
Both external and internal
serial ports are assigned
to COM2.
Remove any Comm port expansion
cards.
Clear CMOS.
Reconfigure card resources and/or run
Computer Setup (F10 Setup). Run
Computer Setup or Windows utilities.
1155-Serial Port
Address Conflict
Detected
Both external and internal
serial ports are assigned
to same IRQ.
Remove any Comm port expansion
cards.
Clear CMOS.
Reconfigure card resources and/or run
Computer Setup (F10 Setup).Run
Computer Setup or Windows utilities.
1156-Serial Port A
Cable Not Detected
Serial Port cable
assembly disconnected
from system board.
Service and Technical Reference Guide, xw3100
Turn off unit, disconnect the power cable
from the power source, open the
workstation chassis and attach serial
port cable to the system board.
C–5
POST Error Messages
POST Error Messages
Screen Message
Probable Cause
Recommended Action
1157-Front Cables Not
Detected
Front cable assembly
(audio and USB)
disconnected from the
system board.
Turn off unit, disconnect the power cable
from the power source, open the
workstation chassis and attach front
cable assembly to the system board.
1201-System Audio
Address Conflict
Detected
Device IRQ address
conflicts with another
device.
Reset the IRQ.
1202-MIDI Port Address
Conflict Detected
Device IRQ address
conflicts with another
device.
Reset the IRQ.
1203-Game Port
Address Conflict
Detected
Device IRQ address
conflicts with another
device.
Reset the IRQ
1720 SMART Hard
Drive Detect Imminent
Failure
Hard drive is about to
fail. (Some hard drives
have a firmware patch
that will fix an erroneous
error message.)
Determine if hard drive is giving correct
error message. Run the Drive Protection
System text if applicable.
Apply firmware patch if applicable. (see
www.hp.com/support)
Back up contents and replace hard drive.
1794-Inaccessible
devices attached to
primary IDE controller
Devices attached to the
primary IDE (Parallel ATA)
controller are
inaccessible while “SATA
Configuration” is set to
“Replace Primary IDE
Controller” in Computer
Setup.
If you do not require access to SATA
devices, or if you are using Windows
2000 or Windows XP, enter the devices
attached to the primary IDE (Parallel
ATA) channel.
1800-Temperature Alert
Internal temperature
exceeds specification.
Check that workstation air vents are not
blocked and cooling fan is running.
Verify processor speed selection.
Replace the processor.
Replace the system board.
C–6
1801-Microcode Patch
Error
Processor not supported
by ROM BIOS.
Upgrade BIOS to proper version.
1998-Master Boot
Record has been lost.
The previously saved
copy of the MBR has
been corrupted.
Run Computer Setup and save the MBR
of the current bootable disk.
Service and Technical Reference Guide, xw3100
POST Error Messages
POST Error Messages
Screen Message
Probable Cause
Recommended Action
1998-Master Boot
Record has been
changed.
The current MBR does not
match the previously
saved copy of the MBR.
Use extreme caution, The MBR may have
been updated due to normal disk
maintenance activities (disk manager,
fdisk, or format). Replacing the
previously saved MBR in such situations
can cause data loss. If certain that the
MBR change is unintentional and
undesired (e.g. due to a virus), run
Computer Setup and restore the
previously saved MBR copy. Otherwise,
run Computer Setup and either disable
MBR security or save the MBR of the
current bootable disk.
2000-Master Boot
Record Hard Drive has
Changed.
The current bootable hard
drive is not the same as
the one that was present
when MBR security was
enabled.
Run Computer Setup and either disable
MBR security or save the MBR of the
current bootable disk.
Invalid Electronic Serial
Number.
Electronic serial number
has become corrupted.
Run Computer Setup. If Setup already
has data in the field or will not allow the
serial number to be entered, download
from http://www.hp.com and run
SP5572.EXE (SNZERO.EXE).
Run Computer Setup and try to enter
serial number under Security, System ID,
then save changes.
ECC Multiple Bit Error
Detected in Memory
Module.
Chipset has detected
more than one bad bit in
a 64-bit quadword of the
memory array.
Replace the memory module.
Parity Check 2.
Parity RAM failure.
Run Computer Setup and Diagnostic
utilities.
Service and Technical Reference Guide, xw3100
C–7
POST Error Messages
C–8
Service and Technical Reference Guide, xw3100
D
Troubleshooting Without Diagnostics
E-Support
For online access to technical support information and tools, go to www.hp.com/support.
Support resources include web-based troubleshooting tools, technical knowledge databases,
driver and path downloads, online communities, and proactive notification services.
Troubleshooting Checklist
This section describes some simple, preliminary tests and guidelines for troubleshooting the
workstation without using the diagnostics.
■
Are the workstation and monitor connected to a working electrical outlet?
■
Is the voltage select switch is set to the appropriate voltage for your region (115V or 230V)?
■
Is the workstation turned on?
■
Is the green power light illuminated?
■
Is the monitor turned on?
■
Is the green monitor light illuminated?
■
Turn up the monitor brightness and contrast controls if the monitor is dim.
■
If the system has multiple video sources (embedded, PCI, or AGP adapters) installed
(embedded video on select models only) and a single monitor, the monitor must be plugged
into the monitor connector on the source selected as the primary VGA adapter. During boot,
the other monitor connectors are disabled and if the monitor is connected into these ports, the
monitor will not function. You can select which source will be the default VGA source in
Computer (F10) Setup.
■
Press and hold any key. If the system beeps, then the keyboard is operating correctly.
■
Check all cables for loose or incorrect connections.
■
Reconfigure the workstation after installing a non–Plug and Play expansion board or other
option, such as a diskette drive.
■
Are all of the necessary device drivers installed?
■
Have all printer drivers been installed for each application?
■
Remove all diskettes from the diskette drives before you turn on the system.
■
Are all switches set correctly?
■
Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC and
the riser/system board?
Service and Technical Reference Guide, xw3100
D–1
Troubleshooting Without Diagnostics
Solving Minor Problems
Solving Minor Problems
Problem
Cause
Workstation appears
locked up and will not
turn off when the power
button is pressed.
Software control of the
power switch is not
functional.
Workstation will not
respond to USB
keyboard or mouse.
Workstation is in
standby mode.
Possible Solution
1. Press and hold the power button
for at least four seconds until the
workstation turns off.
2. Disconnect electrical plug from
outlet.
Press the power button to resume from
standby mode.
CAUTION: When attempting to resume from standby mode, do not hold down the power
Ä button
for more than four seconds. Otherwise, the workstation will shut down and you will lose
your data.
Workstation date and
time display is incorrect.
RTC (real-time clock)
battery may need to be
replaced.
1. Reset the date and time under
Control Panel.
2. Replace the RTC battery.
Workstation appears to
pause periodically.
Network driver is loaded
and no network
connection is established.
Establish a network connection, or
use Computer Setup or Microsoft
Windows Device Manager to disable
the network controller.
Cursor will not move
using the arrow keys on
the keypad.
The Num Lock key
may be on.
Press the Num Lock key. The Num
Lock key can be disabled (or
enabled) in Computer Setup.
Cannot remove
workstation cover or
access panel.
Smart Cover Lock,
featured on some
workstations, is locked.
1. Unlock the Smart Cover Lock
using Computer Setup.
Poor performance is
experienced.
Processor is hot.
1. Ensure airflow to the workstation
is not blocked.
2. Use the Smart Cover FailSafe Key
in case of forgotten password,
power loss, or workstation
malfunction.
2. Ensure the fans are connected
and working properly (some fans
only operate when needed).
3. Ensure the processor heatsink is
installed properly.
Hard drive is full.
D–2
Transfer data from the hard drive to
create more space on the hard drive.
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Minor Problems (Continued)
Problem
Cause
Workstation powered
off automatically and
the Power LED flashes
Red two times, once
every second, followed
by a two second pause.
Processor thermal
protection activated:
A fan may be blocked or
not turning.
OR
The heatsink is not
properly attached to the
processor.
Possible Solution
1. Ensure workstation air vents are
not blocked and the cooling fan
is running.
2. Open hood, press power button,
and see if the processor fan
spins. If not spinning, make sure
the fan's cable is plugged onto
the system board header. Ensure
the fan is fully/properly seated or
installed.
3. Replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
System does not power
on and the LEDs on the
front of the workstation
are not flashing.
System unable to power
on.
Press and hold the power button for
less than 4 seconds. If the hard drive
LED turns green, then:
1. Check that the voltage selector is
set to the appropriate voltage.
2. Remove the expansion cards one
at a time until the 3.3 V_aux light
on the system board turns on.
3. Replace the system board.
OR
Press and hold the power button for
less than 4 seconds. If the hard drive
LED does not turn on green then:
1. Check that the unit is plugged
into a working AC outlet.
2. Open hood and check that the
power button harness is properly
connected to the system board.
3. Check that both power supply
cables are properly connected to
the system board.
4. If the 3.3 V_aux light on the
system board is on, then replace
the power button harness.
5. If the 3.3 V_aux light on the
system board is off, then replace
the power supply.
6. Replace the system board.
Service and Technical Reference Guide, xw3100
D–3
Troubleshooting Without Diagnostics
Solving Power Supply Problems
Solving Power Supply Problems
Problem
Cause
Solution
Power supply shuts down
intermittently.
Voltage selector switch
on rear of workstation
chassis not switched to
correct line voltage.
Select the proper AC voltage.
Power supply fault.
Replace the power supply.
Workstation powered off
automatically and the
Power LED flashes Red two
times, once every second,
followed by a two second
pause.
Processor thermal
protection activated:
1. Ensure that the workstation air
vents are not blocked and the
cooling fan is running.
A fan may be blocked
or not turning.
OR
The heatsink/fan
assembly is not properly
attached to the
processor.
2. Open hood, press the power
button, and see if the processor
fan spins. If the processor fan is
not spinning, make sure the
fan's cable is plugged onto the
system board header. Ensure
the fan is fully/properly seated
or installed.
3. Replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
Power LED flashes Red,
once every two seconds.
Power failure (power
supply is overloaded).
1. Check that the voltage selector,
is set to the appropriate voltage.
2. Open the hood and ensure the
4-wire power supply cable is
seated into the connector on the
system board.
3. Check if a device is causing the
problem by removing ALL
attached devices). Power on the
system. If the system enters the
POST, then power off and
replace one device at a time
and repeat this procedure until
failure occurs. Replace the
device causing the failure.
Continue adding devices one at
a time to ensure all devices are
functioning properly.
4. Replace the power supply.
5. Replace the system board.
D–4
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Diskette Problems
Solving Diskette Problems
Problem
Cause
Solution
Diskette drive light stays on.
Diskette is damaged.
In Microsoft Windows 2000 and
Microsoft Windows XP, right-click
Start, click Explore, and select a
drive. Select File > Properties >
Tools. Under Error-checking,
click Check Now.
Diskette is incorrectly
inserted.
Remove diskette and reinsert.
Drive button is not
pushed in.
Push in drive button.
Files on diskette are
damaged.
Check the program diskettes.
Drive cable is not
properly connected.
Reconnect power cable. Ensure that
all four pins are connected.
Cable is loose.
Reseat diskette drive data and
power cables.
Removable drive is not
seated properly.
Reseat the drive.
Diskette is not
formatted.
Format the diskette.
Diskette is
write-protected.
Use another diskette or remove the
write protection.
Writing to the wrong
drive.
Check the drive letter in the path
statement.
Not enough space is
left on the diskette.
Use another diskette.
Diskette write control is
enabled.
Use Computer Setup to check the
storage security feature disabled
settings.
Diskette is damaged.
Replace the damaged disk.
Invalid media reported.
When formatting a disk in MS-DOS,
you may need to specify diskette
capacity. For example, to format a
1.44-MB diskette, type the following
command at the MS-DOS prompt:
Drive not found.
Diskette drive cannot write
to a diskette.
Cannot format diskette.
FORMAT A: /F:1440
A problem has occurred
with a disk transaction.
The directory structure is
bad, or there is a
problem with a file.
Service and Technical Reference Guide, xw3100
In Windows 2000 and Windows
XP, right-click Start, click Explore,
and select a drive. Select File >
Properties > Tools. Under
Error-checking, click Check
Now.
D–5
Troubleshooting Without Diagnostics
Solving Diskette Problems (Continued)
Problem
Cause
Solution
Diskette drive cannot read
a diskette.
Diskette is not
formatted.
Format the diskette.
You are using the wrong
diskette type for the
drive type.
Check the type of drive that you
are using and use the correct
diskette type.
You are reading the
wrong drive.
Check the drive letter in the path
statement.
Diskette is damaged.
Replace the diskette with a new one.
A diskette that does not
contain the system files
needed to start the
workstation has been
inserted in the drive.
When drive activity stops, remove
the diskette and press the
Spacebar. The workstation should
start up.
Diskette error has
occurred.
Restart the workstation by pressing
the power button.
Diskette is not bootable.
Replace with a bootable diskette.
Diskette boot has been
disabled in Computer
Setup.
Run Computer Setup and enable
diskette boot in Storage > Boot
Order.
Removable media boot
has been disabled in
Computer Setup.
Run Computer Setup and enable
Removable Media Boot in
Storage > Storage Options.
Diskette MBR validation
is enabled.
Run Computer Setup and disable
Diskette MBR Validation in
Storage > Storage Options.
“Invalid system disk”
message is displayed.
Cannot Boot to Diskette.
Solving Hard Drive Problems
Solving Hard Drive Problems
D–6
Problem
Cause
Solution
Hard drive error occurs.
Hard disk has bad
sectors or has failed.
Use a utility to locate and block
usage of bad sectors. If necessary,
reformat the hard disk.
Disk transaction problem.
Either the directory
structure is bad or there
is a problem with a file.
In Windows 2000 and Windows
XP, right-click Start, click Explore,
and select a drive. Select File >
Properties > Tools. Under
Error-checking, click Check
Now.
Drive not found (identified).
Loose cable.
Check cable connections.
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Hard Drive Problems (Continued)
Problem
Cause
The system may not
have automatically
recognized a newly
installed device.
Solution
1. Run Computer Setup.
2. If the system still does not
recognize the new device,
check to see if the device is
listed within Computer Setup. If
it is listed, the probable cause is
a driver problem. If it is not
listed, the probable cause is a
hardware problem.
3. If this is a newly installed drive,
enter Setup and try adding a
POST delay under Advanced
> Power-On.
Drive jumper settings
may be incorrect.
If the drive is a secondary drive that
has just been installed on the same
cable as the primary drive, verify
that the jumpers for both drives are
set correctly.
Drive’s IDE (ATA)
controller is disabled in
Computer Setup.
Run Computer Setup and enable the
Primary and Secondary IDE (ATA)
controllers in Storage > Storage
Options.
Drive responds slowly
immediately after
power-up.
Run Computer Setup and increase
the POST Delay in Advanced >
Power-On Options.
Nonsystem disk/NTLDR
missing message.
System is trying to start
from a non bootable
diskette.
Remove the diskette from the diskette
drive.
Nonsystem disk/NTLDR
missing message.
(continued)
System is trying to start
from a damaged hard
drive.
1. Insert a bootable diskette into
the diskette drive and restart the
workstation.
2. If the hard drive is still
inaccessible and MBR Security
is enabled, try restoring the
previously saved MBR image by
entering Setup and selecting
Security > Restore Master
Boot Record.
System files missing or
not properly installed.
1. Insert a bootable system diskette
and restart.
2. Verify hard drive is partitioned
and formatted.
3. Install system files for the
appropriate operating system if
necessary.
Service and Technical Reference Guide, xw3100
D–7
Troubleshooting Without Diagnostics
Solving Hard Drive Problems (Continued)
Problem
Cause
Solution
Hard drive boot
disabled in Computer
Setup.
Run Computer Setup and enable the
hard drive entry in the Storage >
Boot Order list.
Using the wrong cable
for the drive type.
Reinstall the second Ultra ATA hard
drive using an 80-conductor cable
(standard on select models.)
Both slow and fast
UATA devices are on
the same data cable.
Connect slower UATA devices to a
separate data cable connected to
the secondary IDE (ATA) controller.
Workstation will not start.
Hard drive is damaged.
Observe the beeps and LED lights
on the front of the workstation. See
Appendix C “POST Error
Messages”.
Workstation seems to be
locked up.
Program in use has
stopped responding to
commands.
Second Ultra ATA hard
drive does not perform
optimally.
1. Attempt the normal Windows
“Shut Down” procedure.
2. Press the power button for
four or more seconds to turn off
the power.
3. Restart the workstation using the
power button.
D–8
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Display Problems
Solving Display Problems
Problem
Cause
Solution
Blank screen (no video).
The cable connections
are not correct.
Check the cable connections from
the monitor to the workstation and to
the electrical outlet.
Screen blanking utility
installed or energy
saver features enabled.
Press any key or click the mouse
button and, if set, type your
password.
System ROM is bad;
system is running in
FailSafe Boot Block
mode (indicated by
eight beeps).
Reflash the ROM using a ROMPaq
diskette.
Fixed-sync monitor will
not sync at the
resolution chosen.
Ensure that the monitor can accept
the same horizontal scan rate as the
resolution chosen.
Workstation is in
standby mode.
Press the power button to resume
from standby mode.
When attempting to resume from standby mode, do not hold down the
Ä CAUTION:
power button for more than four seconds. Otherwise, the workstation will shut down
and you will lose your data.
Monitor cable plugged
into the wrong
connector.
If the workstation system has both
an integrated graphics connector
and an AGP card connector, plug
the monitor cable into the AGP card
connector.
Monitor settings in the
workstation are not
compatible with the
monitor.
1. Restart the workstation and
press F8 during startup when
you see “Press F8” in the bottom
right corner of the screen.
2. Using the keyboard arrow keys,
select Enable VGA Mode
and press Enter.
3. In Windows Control Panel,
double-click the Display icon
and select the Settings tab.
4. Use the sliding control to reset
the resolution.
Service and Technical Reference Guide, xw3100
D–9
Troubleshooting Without Diagnostics
Solving Display Problems (Continued)
Problem
Cause
Solution
Power LED flashes Red six
times, once every second,
followed by a two second
pause, and the workstation
beeps six times.
Pre-video graphics
error.
For systems with a graphics card:
1. Reseat the graphics card.
2. Replace the graphics card.
3. Replace the system board.
For systems with integrated
graphics, replace the system board.
Monitor does not function
properly when used with
energy saver features.
Monitor without energy
saver capabilities is
being used with energy
saver features enabled.
Disable monitor energy saver
feature.
Dim characters.
The brightness and
contrast controls are not
set properly.
Adjust the monitor brightness and
contrast controls.
Cables are not properly
connected.
Check that the graphics cable is
securely connected to the graphics
card and the monitor.
If the graphics controller
was upgraded, the
correct video drivers
may not be loaded.
Install the video drivers included in
the upgrade kit.
Monitor is not capable
of displaying requested
resolution.
Change requested resolution.
Blurry video or requested
resolution cannot be set.
The picture is broken up,
rolls, jitters, or flashes.
The monitor connections
may be incomplete or
the monitor may be
incorrectly adjusted.
1. Be sure the monitor cable is
securely connected to the
workstation.
2. In a two-monitor system or if
another monitor is in close
proximity, be sure the monitors
are not interfering with each
other’s electromagnetic field by
moving them apart.
3. Fluorescent lights or fans may
be too close to the monitor.
D–10
Monitor needs to be
degaussed.
Degauss the monitor.
Vibrating or rattling noise
coming from inside a CRT
monitor when powered on.
Monitor degaussing coil
has been activated.
None. It is normal for the
degaussing coil to be activated
when the monitor is powered on.
Clicking noise coming from
inside a CRT monitor.
Electronic relays have
been activated inside
the monitor.
None. It is normal for some monitors
to make a clicking noise when
turned on and off, when going in
and out of standby mode, and when
changing resolutions.
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Display Problems (Continued)
Problem
Cause
Solution
High pitched noise coming
from inside a flat panel
monitor.
Brightness and/or
contrast settings are too
high.
Lower brightness and/or contrast
settings.
Fuzzy focus; streaking,
ghosting, or shadowing
effects; horizontal scrolling
lines; faint vertical bars; or
unable to center the picture
on the screen.
(flat panel monitors using
an analog VGA input
connection only)
Flat panel monitor’s
internal digital
conversion circuits may
be unable to correctly
interpret the output
synchronization of the
graphics card.
1. Select the monitor’s
Auto-Adjustment option in the
monitor’s on-screen display
menu.
Certain typed symbols do
not appear correct.
The font you are using
does not support that
particular symbol.
Use the Character Map to locate the
and select the appropriate symbol.
Click Start > All Programs >
Accessories > System Tools >
Character Map. You can copy
the symbol from the Character Map
into a document.
Service and Technical Reference Guide, xw3100
2. Manually synchronize the Clock
and Clock Phase on-screen
display functions. Download
SoftPaq SP20930 or SP22333,
depending on the monitor, to
assist with the synchronization.
D–11
Troubleshooting Without Diagnostics
Solving Audio Problems
Solving Audio Problems
Problem
Cause
Solution
Sound does not come
out of the speaker or
headphones.
Software volume control
is turned down.
Double-click the Speaker icon on
the taskbar and use the volume
slider to adjust the volume.
The external speakers
are not turned on.
Turn on the external speakers.
External speakers
plugged into the wrong
audio jack.
See the sound card documentation
for proper speaker connection.
Audio cable not
connected.
Connect audio cable between CD
or DVD-ROM drive and the system
board.
Digital CD audio is not
enabled.
Enable digital CD audio:
1. From the Control Panel, select
System.
2. On the Hardware tab, click
the Device Manager button.
3. Right-click on the CD/DVD
device and select Properties.
4. On the Properties tab, make
sure “Enable digital CD
audio for this CD-ROM
device” is checked.
Headphones or devices
connected to the
line-out connector mute
the internal speaker.
Volume is muted.
Turn on and use headphones or
external speakers, if connected, or
disconnect headphones or external
speakers.
1. From the Control Panel
program, click Sound,
Speech and Audio
Devices, then click Sounds
and Audio Devices.
2. Click the Mute check box to
remove the check mark from
the box.
Workstation is in
standby mode.
Press the power button to resume
from standby mode.
When attempting to resume from standby mode, do not hold down the
Ä CAUTION:
power button for more than four seconds. Otherwise, the workstation will shut down
and you will lose your data.
D–12
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Audio Problems (Continued)
Problem
Cause
Noise or no sound comes
out of the speakers or
headphones.
Solution
1. If using digital speakers that
have a stereo jack and want the
system to auto-switch to digital,
use a stereo-to-mono adapter
to properly engage the
auto-sense feature or use the
multimedia device properties
to manually switch the audio
signal from analog to digital.
2. If the headphones have a mono
jack, use the multimedia device
properties to switch the system
to analog out.
✎
If you set digital as the Output Mode, the internal speaker and external analog
speakers will no longer output audio until you switch back to an auto-sense or
analog mode.
If you set analog as the Output Mode, external digital speakers will not function
until you change the output mode back to an auto-sense or digital mode.
Sound cuts in and out.
Processor resources are
being used by other
open applications.
Workstation appears to be
locked up while recording
audio.
The hard disk may be
full.
Shut down all open
processor-intensive applications.
1. Before recording, make sure
there is enough free space on
the hard disk.
2. Try recording the audio file in a
compressed format.
Service and Technical Reference Guide, xw3100
D–13
Troubleshooting Without Diagnostics
Solving Printer Problems
Solving Printer Problems
Problem
Cause
Solution
Printer will not print.
Printer is not turned on
and online.
Turn the printer on and make sure it
is online.
The correct printer
driver for the
application are not
installed.
1. Install the correct printer driver
for the application.
2. Try printing using the
MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the
address of the printer being
used. If the printer works, reload
the printer driver.
If you are on a network,
you may not have made
the connection to the
printer.
Make the proper network
connections to the printer.
Printer may have failed.
Run printer self-test.
Printer will not turn on.
The cables may not be
connected properly.
Reconnect all cables.
Printer prints garbled
information.
The correct printer
driver is not installed.
Install the correct printer driver for
the application.
The cables may not be
connected properly.
Reconnect all cables.
Printer memory may be
overloaded.
Reset the printer by turning it off for
one minute, then turn it back on.
The printer may be out
of paper.
1. Check the paper tray and refill it
if it is empty.
Printer is offline.
2. Select online.
D–14
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Keyboard and Mouse Problems
Solving Keyboard Problems
Problem
Cause
Keyboard commands and
typing are not recognized
by the workstation.
Keyboard connector
is not properly
connected.
Solution
1. Turn off the workstation.
2. Reconnect the keyboard to the
back of the workstation and
restart the workstation.
If the keyboard is
connected to your
workstation through a
Keyboard, Video, and
Mouse (KVM) switch,
the mouse software
applications might be
interfering with the
functionality of the
keyboard.
You might need to uninstall the
mouse software or connect the
keyboard directly to the keyboard
and connector on the workstation.
Program in use has
stopped responding
to commands.
Shut down the workstation using
the mouse and then restart the
workstation.
Keyboard needs
repairs.
Replace the keyboard.
Workstation is in
standby mode.
Press the power button to resume
from standby mode.
When attempting to resume from standby mode, do not hold down the
Ä CAUTION:
power button for more than four seconds. Otherwise, the workstation will shut down
and you will lose your data.
Cursor will not move using
the arrow keys on the
keypad.
The Num Lock key
may be on.
Press the Num Lock key. The
Num Lock light should not be on if
you want to use the arrow keys. The
Num Lock key can be disabled
(or enabled) in Computer Setup.
Mouse does not respond to
movement or is too slow.
Mouse connector is
not properly plugged
into the back of the
workstation.
1. Shut down the workstation using
the keyboard.
Service and Technical Reference Guide, xw3100
2. Plug the mouse connector into
the back of the workstation (or
the keyboard) and restart the
workstation.
D–15
Troubleshooting Without Diagnostics
Solving Keyboard Problems
Problem
Cause
Solution
If the mouse is
connected to your
workstation through a
Keyboard, Video, and
Mouse (KVM) switch,
the mouse software
applications might be
interfering with the
functionality of the
mouse.
You might need to uninstall the
mouse software or connect the
mouse directly to the mouse
connectors on the workstation.
Program in use has
stopped responding
to commands.
Shut down the workstation using the
keyboard and then restart the
workstation.
Mouse needs repairs.
Replace the mouse.
Workstation is in
standby mode.
Press the power button to resume
from standby mode.
When attempting to resume from standby mode, do not hold down the
Ä CAUTION:
power button for more than four seconds. Otherwise, the workstation will shut down
and you will lose your data.
Mouse will only move
vertically or horizontally, or
movement is jerky.
Mouse roller ball is
dirty.
Remove roller ball cover from the
bottom of the mouse and clean it.
Solving Hardware Installation Problems
You may need to reconfigure the workstation when you add or remove hardware, such as an
additional diskette drive. If you install a plug and play device, Windows 2000 and Windows XP
automatically recognize the device and configure the workstation. If you install a non–plug and
play device, you must reconfigure the workstation after completing installation of the new
hardware. In Windows 2000, select the Add New Hardware icon in the Control Panel (for
Windows XP, use the Add Hardware Wizard) and follow the instructions that appear on the
screen.
Solving Hardware Installation Problems
D–16
Problem
Cause
Solution
A new device is not
recognized as part of
the system.
Device is not seated or
connected properly.
Ensure that the device is properly
and securely connected and that
pins in the connector are not
bent down.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Hardware Installation Problems (Continued)
Problem
Workstation will not start.
Cause
Solution
Power switch of new
external device is not
turned on.
Turn off the workstation, turn on the
external device, then turn on the
workstation to integrate the device
with the workstation system.
When the system
advised you of changes
to the configuration, you
did not accept them.
Reboot the workstation and follow
the instructions for accepting the
changes.
A plug and play board
may not automatically
configure when
added if the default
configuration conflicts
with other devices.
Use Windows 2000 or Windows XP
Device Manager to deselect the
automatic settings for the board and
choose a basic configuration that
does not cause a resource conflict.
You can also use Computer Setup to
reconfigure or disable devices to
resolve the resource conflict.
Wrong memory
modules were used in
the upgrade or memory
modules were installed
in the wrong location.
1. Review the documentation that
came with the system to
determine if you are using the
correct memory modules and to
verify the proper installation.
2. Observe the beeps and LED
lights on the front of the
workstation. See Appendix C
“POST Error Messages” to
determine possible causes.
Power LED flashes Red five
times, once every second,
followed by a two second
pause, and the workstation
beeps five times.
Memory is installed
incorrectly or is bad.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory
with HP memory.
4. Replace the system board.
Power LED flashes Red six
times, once every second,
followed by a two second
pause, and the workstation
beeps six times.
Video card is not seated
properly or is bad, or
system board is bad.
For systems with a graphics card:
1. Reseat the graphics card. Power
on the system.
2. Replace the graphics card.
3. Replace the system board.
For systems with integrated
graphics, replace the system board.
Service and Technical Reference Guide, xw3100
D–17
Troubleshooting Without Diagnostics
Solving Network Problems
These guidelines do not discuss the process of debugging the network cabling.
Solving Network Problems
Problem
Cause
Solution
Wake-on-LAN feature is
not functioning.
Wake-on-LAN is not
enabled.
Use the Network control application
to enable Wake-on-LAN.
Network driver does
not detect network
controller.
Network controller is
disabled.
Run Computer Setup and enable
network controller.
Incorrect network driver.
Check the network controller
documentation for the correct driver
or obtain the latest driver from the
manufacturer’s Web site.
No active network is
detected.
Check cabling and network
equipment for proper connection.
Network controller is not
set up properly.
Use the Network control application
to verify that the device is working
properly.
Network driver is not
properly loaded.
Reinstall network drivers.
System cannot autosense
the network.
Disable auto-sensing capabilities
and force the system into the correct
operating mode.
The cable is not securely
connected.
Ensure that both ends of the data
cable are securely connected.
The cable is attached to
the incorrect connector.
Ensure that the cable is attached to
the correct connector.
There is a problem with
the cable or a device at
the other end of the cable.
Ensure that the cable and device at
the other end are operating
correctly.
Network controller
interrupt is shared with
an expansion board.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
The network controller
is defective.
Replace the NIC.
Network status link light
does not turn on or it
never flashes.
✎
The network status
light should flash
when there is
network activity.
Diagnostics reports a
failure.
Diagnostics passes, but
the workstation does not
communicate with the
network.
Network drivers are
not loaded, or driver
parameters do not match
current configuration.
1. Make sure the network drivers
are loaded and that the driver
parameters match the
configuration of the network
controller.
2. Make sure the correct network
client and protocol is installed.
D–18
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Network Problems (Continued)
Problem
Cause
Solution
Diagnostics passes, but
the workstation does not
communicate with the
network. (continued)
The network controller
is not configured for this
workstation.
Select the Network icon in the
Control Panel and configure the
network controller.
Network controller
stopped working when
an expansion board was
added to the workstation.
Network controller
interrupt is shared with an
expansion board.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
The network controller
requires drivers.
Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.
The expansion board
installed is a network card
(NIC) and conflicts with
the embedded NIC.
Under the Computer Setup
Advanced menu, change the
resource settings for the board.
The files containing the
network drivers are
corrupted.
Reinstall the network drivers, using
the Restore Plus! CD.
The cable is not securely
connected.
Ensure that both ends of the cable
are securely attached to the correct
devices.
The network controller is
defective.
Replace the NIC.
New network card will
not boot.
New network card may be
defective or may not meet
industry-standard
specifications.
Install a working, industry-standard
NIC, or change the boot sequence
to boot from another source.
Cannot connect to
network server when
attempting Remote
System Installation.
The network controller is
not configured properly.
Verify Network Connectivity, that a
DHCP Server is present, and that
the Remote System Installation
Server contains the NIC drivers for
your NIC.
System setup utility
reports unprogrammed
EEPROM.
Unprogrammed EEPROM.
Flash the ROM.
Network controller stops
working without apparent
cause.
Service and Technical Reference Guide, xw3100
D–19
Troubleshooting Without Diagnostics
Solving Memory Problems
Ä
CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
memory. Otherwise, the system will not boot the operating system.
Solving Memory Problems
Problem
Cause
Solution
System will not boot or
does not function properly
after installing additional
memory modules.
Memory module is not
the correct type or
speed or the new
memory module is not
seated properly.
Replace module with the correct
industry-standard device for the
workstation.
On some models, ECC and non-ECC
memory modules cannot be mixed.
Out of memory error.
Memory configuration
may not be set up
correctly.
Use the Device Manager to check
memory configuration.
You have run out of
memory to run the
application.
Check the application
documentation to determine the
memory requirements.
Memory count during POST
is wrong.
The memory modules
may not be installed
correctly.
Check that the memory modules
have been installed correctly and
that proper modules are used.
Insufficient memory error
during operation.
Too many Terminate
and Stay Resident
programs (TSRs) are
installed.
Delete any TSRs that you do
not need.
You have run out of
memory for the
application.
Check the memory requirements for
the application or add more
memory to the workstation.
Power LED flashes Red five
times, once every second,
followed by a two second
pause, and the workstation
beeps five times.
Memory is installed
incorrectly or is bad.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory
with HP memory.
4. Replace the system board.
D–20
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Processor Problems
.
Solving Processor Problems
Problem
Cause
Poor performance is
experienced.
Processor is hot.
Solution
1. Make sure the airflow to the
workstation is not blocked.
2. Make sure the fans are
connected and working
properly (some fans only
operate when needed).
3. Make sure the processor
heatsink is installed properly.
Power LED is Red and
stays on.
Processor is not seated
properly or not
installed.
Service and Technical Reference Guide, xw3100
1. Check to see that the processor
is present.
2. Reseat the processor.
D–21
Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
Problem
Cause
Solution
System will not boot from
CD-ROM or DVD drive.
The CD-ROM or DVD
boot is not enabled
through the Computer
Setup utility.
Run the Computer Setup utility and
enable booting to removable media
and verify boot order settings.
Non-bootable CD in
drive.
Try a bootable CD in the drive.
CD-ROM or DVD devices
are not detected or driver is
not loaded.
Drive is not connected
properly or not properly
configured.
Movie will not play in the
DVD drive.
Movie may be
regionalized for a
different country.
See the documentation that came
with the DVD drive.
Decoder software is not
installed.
Install decoder software.
Cannot eject compact disc
(tray-load unit).
Disc not properly seated
in the drive.
1. Reconnect power and data
cables to the drive.
2. Install correct device driver.
1. Turn off the workstation and
insert a thin metal rod into the
emergency eject hole and push
firmly.
2. Slowly pull the tray out from the
drive until the tray is fully
extended, then remove the disc.
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
CD has been inserted
upside down.
Re-insert the CD with the label
facing up.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
CD or DVD disc is dirty.
Clean CD or DVD with a CD
cleaning kit.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
1. Use Device Manager to remove
or uninstall the device in
question.
2. Restart the workstation and let
Windows detect the device.
D–22
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems (Continued)
Problem
Cause
Recording audio CDs is
difficult or impossible.
Wrong or poor quality
media type.
Solution
1. Try using a slower recording
speed.
2. Verify that you are using the
correct media for the drive.
3. Try a different brand of media.
Quality varies widely between
manufacturers.
Solving Drive Key Problems
Solving Drive Key Problems
Problem
Cause
Solution
Drive key is not seen as a
drive letter in Windows XP.
The drive letter after the
last physical drive is not
available.
Change the default drive letter for
the Drive key in Windows XP.
The workstation boots to
DOS after making a
bootable Drive key.
Drive key is bootable.
Install the Drive key after the
operating system boots.
Solving Internet Access Problems
Solving Internet Access Problems
Problem
Cause
Solution
Unable to connect to the
Internet.
Internet Service Provider
(ISP) account is not set
up properly.
Verify Internet settings or contact the
ISP for assistance.
Modem is not set up
properly.
Reconnect the modem. Verify the
connections are correct using the
quick setup documentation.
Web browser is not set
up properly.
Verify that the Web browser is
installed and set up to work with
your ISP.
Cable/ DSL modem is
not plugged in.
Plug in cable/DSL modem. You
should see a “power” LED light on
the front of the cable/DSL modem.
Service and Technical Reference Guide, xw3100
D–23
Troubleshooting Without Diagnostics
Solving Internet Access Problems (Continued)
Problem
Cause
Solution
Unable to connect to the
Internet. (continued)
Cable/DSL service is
not available or has
been interrupted due to
bad weather.
Try connecting to the Internet at a
later time or contact your ISP. (If the
cable/DSL service is connected, the
“cable” LED light on the front of the
cable/DSL modem will be on.)
The CAT5 10/100
cable is disconnected.
Connect the CAT5 10/100 cable
between the cable modem and the
workstation’s RJ-45 connector. (If the
connection is good, the “PC” LED
light on the front of the cable/DSL
modem will be on.)
IP address is not
configured properly.
Contact the ISP for the correct IP
address.
Cookies are corrupted.
Windows 2000
1. Select Start > Settings >
Control Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Windows XP
1. Select Start > Control
Panel.
2. Double-click Internet
Options.
3. On the General tab, click the
Delete Cookies button.
Cannot automatically
launch Internet programs.
D–24
You must log on to the
ISP before some
programs will start.
Log on to the ISP and launch the
desired program.
Service and Technical Reference Guide, xw3100
Troubleshooting Without Diagnostics
Solving Internet Access Problems (Continued)
Problem
Cause
Solution
Internet takes too long to
download Web sites.
Modem is not set up
properly.
Verify that the correct modem speed
and COM port are selected.
For Windows 2000
1. Select Start > Settings >
Control Panel.
Continue with step #2
For Windows XP
1. Select Start > Control
Panel.
Continue with step #2
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM &
LPT).
6. Right-click the COM port your
modem uses, then click
Properties.
7. Under Device status, verify
that the modem is working
properly.
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
Service and Technical Reference Guide, xw3100
D–25
Troubleshooting Without Diagnostics
D–26
Service and Technical Reference Guide, xw3100
E
System Board and Riser Board Reference
Designators
These reference designators are used on most but not all hp system and riser boards.
Designator
Component
BT1
CR1
CR2
CR3
CR11
Battery socket/Battery
LED - 3.3V Aux
LED - Power button press
LED - PS_ON (off), 5.5V Aux (on)
CPU reset LED
CR34
CR35
E14
E49
E50
Power ON LED
Hard drive activity LED
Boot block header/jumper
Clear Password header/jumper
Clear CMOS header
H5
J6
J7
RTC clock crystal/Tie-down
BNC
RJ-45 Jack
J9
J10
J11
J12
J13 - 19
J20 - 29
J30
J31 - J35
Stacked RJ45/Dual USB connector
ISA slot
IEEE 1394
IEEE 1394
ISA slots
PCI slots
Riser board socket
Device Bay connectors
J36
J37
J38
J39
J40
AC97 connector
Primary SCSI connector
Secondary SCSI connector
Stacked parallel/SCSI connector
AGP slot
J50
J51
J52
First parallel port
Second parallel port
Double-stacked parallel port
Top Port B
Bottom Port A
Service and Technical Reference Guide, xw3100
E–1
System Board and Riser Board Reference Designators
Designator
Component (Continued)
J53
J54
J55
J65
J66
J67
Parallel port over single Serial Port
Parallel port over Serial Port and Video Port
Parallel port over dual VGA ports
DVI connector
Keyboard connector (Closest to power supply)
Mouse connector
J68
J69
J70
Double-stacked mouse/keyboard connector
Top
Mouse
Bottom Keyboard
Video connector
Primary single USB connector
J71
J72
J73
J74
J75
Secondary single USB jack
Microphone jack
Line-in jack
Line-out jack
Headphone jack
J76
J77
Volume control
Double-stacked headphone/microphone connector
Top Microphone
Bottom Headphone
J78
Double-stacked line-in/line-out connector
Top Line in
Bottom Line out
Stacked serial/audio connector
J80
J81
J82
E–2
Primary double-stack USB
Top Port 2
Bottom Port 1
Secondary double-stack USB
Top Port 4
Bottom Port 3
J83
J101
J113
JP49
L1
Triple-stacked audio jack (line in, line out/headphone, microphone)
Security board connector for security card
Video cache connector
Clear password header/jumper
USB front port choke
L2
L3
L4
P1
USB rear port choke (1st)
USB rear port choke (2nd)
USB rear port choke (3rd)
P/S connector
P3
P4
P5
P6
VCCP 12V header
Secondary processor 12V header
Main Power/HDD LED connector
Speaker connector
Service and Technical Reference Guide, xw3100
System Board and Riser Board Reference Designators
Designator
Component (Continued)
P7
P8
P9
P10
P11
Audio connector (from CD-ROM)
Primary chassis fan connector
Secondary chassis fan header
Diskette drive connector
Second Audio connector
P12
P13
P15
P16
P20
P21
Alert on LAN NIC connector
VRM module connector
AUI connector
Fan command/fan sink header
Primary IDE connector
Secondary IDE connector
P22
P23
P24
P25 - P26
P27
Slimline CD-ROM connector
Header for front audio panel
Header for front panel USB
Video memory upgrade connector
MultiBay header (available on select HP systems only)
P29
P30
P31
P50
P52
SCSI LED connector
Primary serial ATA (SATA) port
Secondary serial ATA (SATA) port
Serial debug header
Serial port header
P53
P54
P55
First serial port
Second serial port
Double stack serial port
Top
Serial B
Bottom
Serial A
P58
P64
P65
P70
P71
Riser edge connector (male-mates with J30)
VSFF expansion connector
Graphics option connector
Primary (CPU) fan header for fansink
Secondary CPU fan header for fansink
P89
P100
P101
P120
P124
Floating serial port /COM port header
ITP connector
Security card connector, system board
Secondary chassis fan header
Hood lock header
P125
P216
SW1
SW2
SW50
Hood sensor header
White box chassis fan
Processor speed switch
Security hood switch
Clear CMOS switch/push button
Service and Technical Reference Guide, xw3100
E–3
System Board and Riser Board Reference Designators
E–4
Designator
Component (Continued)
SW51
SW52
U7
U15
U100
XBT1
Power button switch
System reset switch
64-bit bridge chip for Workstation group
ROM chip
Security chip
Battery socket
XMM1
XMM2 - XMM5
XU1
XU2
XU15
Memory slot. DIMM1 or RIMM1 populated and tested
Following memory slots
Primary processor socket Secondary processor socket
ROM socket
ROM socket
XU100
Y1
Y2
Y3
Y4
Y5
Security chip socket
Primary (TH) system clock crystal
Secondary (SMT) system clock crystal
Primary (YTH) NIC clock crystal
Secondary (SMT) NIC clock crystal
RTC clock crystal/tie-down
Service and Technical Reference Guide, xw3100
F
Memory
Your workstation has double data rate synchronous dynamic random access memory
(DDR-SDRAM) dual inline memory modules (DIMMs).
The memory sockets on the system board can be populated with up to four industry-standard
DIMMs. These memory module slots are populated with at least one preinstalled memory
module. To achieve the maximum memory support, you can populate the system board with up
to 4GB of memory configured in a high-performing dual channel mode.
For proper system operation, if the workstation supports DDR-SDRAM DIMMs, the DIMMs
must be industry-standard 184-pin, PC2700 333 MHz-, or PC3200 400 MHz-compliant, 2.5 volt
DDR-SDRAM DIMMs. The DDR-SDRAM DIMMs must also:
■
support CAS latency 2, 2.5, or 3 (CL = 2, CL = 2.5, CL=3)
■
contain the mandatory JEDEC SPD information
In addition, the workstation supports:
■
128Mbit, 256Mbit, and 512Mbit non-ECC memory technologies
■
single-sided and double-sided DIMMS
■
DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM
are not supported
The following processor bus frequencies are required for the system to run at the supported
memory frequencies.
Memory Frequency
Required Processor Bus Frequency
333 MHz
533 MHz or 800 MHz
400 MHz
800 MHz
If a memory frequency is paired with an unsupported processor bus frequency, the system will
run at the highest supported memory speed. For example, if a 333 MHz DIMM is paired with a
400 MHz processor bus, the system will run at the lower supported memory speed.
✎ The system will not start if you install unsupported DIMMs.
Service and Technical Reference Guide, xw3100
F–1
Memory
DIMM Sockets
There are four DIMM sockets on the system board, with two sockets per channel. The sockets are
labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory
channel A. Sockets XMM3 and XMM4 operate in memory channel B.
Item
Description
Socket Color
1
DIMM socket XMM1, Channel A
Black
2
DIMM socket XMM2, Channel A
Blue
3
DIMM socket XMM3, Channel B
Black
4
DIMM socket XMM4, Channel B
Blue
The system will automatically operate in single channel mode or a higher-performing dual
channel mode, depending on how the DIMMs are installed.
F–2
■
In single channel mode, the maximum operational speed is determined by the slowest DIMM
in the system. For example, if the system is populated with a DIMM that is 333 MHz and a
second DIMM that is 400 MHz, the system will run at the slower of the two speeds.
■
In dual channel mode, the DIMM pairs must be identically matched. DIMMs in the XMM1
and XMM3 black sockets must be identical; DIMMs in the XMM2 and XMM4 blue sockets
must also be identical. Therefore, if you have one preinstalled DIMM in socket XMM1 and
are adding a second DIMM, it is recommended that you install an identical DIMM into the
XMM3 socket.
■
In dual channel mode, the DIMM pairs must be identically matched. DIMMs in the XMM1
and XMM3 black sockets must be identical; DIMMs in the XMM2 and XMM4 blue sockets
must also be identical. Therefore, if you have one preinstalled DIMM in socket XMM1 and
are adding a second DIMM, it is recommended that you install an identical DIMM into the
XMM3 socket. If you are populating all four DIMM sockets, use identical DIMMS in each
socket. Otherwise, the system will not operate in dual channel mode.
Service and Technical Reference Guide, xw3100
G
Ultra ATA Drive Guidelines and Features
Ultra ATA Jumpers
Ultra ATA drives are configured by means of jumper settings. Factory-installed drives ship with
the jumpers preset to the cable-select mode; therefore, no jumper setting changes are required on
factory pre installed, replacement, or option drives. With cable-select, the drive is configured as
either Master (Drive/Device 0) or Slave (Drive/Device 1) by its physical attachment to the cable.
If you purchase a third-party hard drive, refer to the documentation included with the drive kit to
ensure proper cable installation and configuration.
drives on a controller channel need to have their jumpers either in the cable-select mode or
✎ All
have the individual drive jumper installed on the appropriate Master (Drive/Device 0) or Slave
(Drive/Device 1) position.
Ultra ATA Cables
When installing a second device on either the primary or secondary controller, you must use an
industry standard 80-conductor Ultra ATA cable for optimal performance. These cables have a
maximum length of 18 inches and a maximum distance of 6 inches between the two devices for a
two-drive cable.
Drives operating at speeds faster than those of the Ultra ATA-33 devices require
industry-standard 40-pin, 80-conductor cables to maintain the higher data transfer rates possible
with the improved technology.
When using Ultra ATA-133, -100, -66, and slower -33 drives in the same system, each drive will
operate at its appropriate data transfer rate.
Cable Layout
The faces of industry-standard cable connectors are color coded for easy recognition:
■
System board connector = blue face
■
Device 0 connector = black face
■
Device 1 connector = gray face
color code of an industry-standard cable is valid only if the drive’s jumper is in the
✎ The
cable-select position.
Service and Technical Reference Guide, xw3100
G–1
Ultra ATA Drive Guidelines and Features
Single-Drive Cable
System
Board
Device 0
(master)
Blue
Face
Black
Face
Two-Drive Cable
System
Board
Blue
Face
Device 1
(slave)
Gray
Face
Device 0
(master)
Black
Face
On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system
board connector and the Drive/Device 1 connector is always the closest to the system board
connector.
cables may be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of
✎ Some
“Device 1”.
Drive Installation Guidelines
Your workstation supports three drive bays and contains two ATA (IDE) controller channels with
a dedicated connector on the system board for each controller. One controller is designated as the
primary and the other as the secondary. Each controller can have up to two devices attached to it
via an industry-standard 80-conductor cable.
✎ To install a secondary hard drive, you must use a dual-headed cable (PN 108950-051).
Any drive attached to a ATA controller must have a drive designation, such as Device O (Master
Drive) or Device 1 (Slave Drive). Drives set to the cable select mode will automatically be
designated as Device 0 or Device 1 depending on where they are connected on the device cable
and whether or not they are the only drive connected to the cable. For optimal performance of
your system, all drives need to be attached to the primary and secondary ATA controllers in a
specified sequence. This sequence is determined by the device class and by specific attach
sequence rules.
Device Classes
In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four
different classes based upon the bandwidth demands they place on an ATA controller. The most
demanding devices are in Class 1 and the least demanding are in Class 4.
G–2
Service and Technical Reference Guide, xw3100
Ultra ATA Drive Guidelines and Features
Class 1
Hard
Drives
ATA-100
ATA-66
ATA-33
Class 2
High Speed
Optical Drives
DVD
DVD-CD R/W
Class 3
Optical Storage
Drives
R/W CD-ROM
CD-ROM
Class 4
Magnetic
Storage Drives
LS-120
Tape
Zip
Diskette
above classifications are used as examples only. Your system may or may not support some
✎ The
Class 4 drives. A diskette drive is Class 4, however, this drive has an exclusive connector on the
system board and is not considered when “counting” the number of devices allowed on a given
ATA controller. For a hardware compatibility list for your specific system, please refer to
www.hp.com/support.
General Attach Guidelines
■
The lower the device class number, the faster the device and the more bandwidth required.
■
Drives installed in the Device 0 positions on both the primary and secondary controllers
receive the greatest possible bandwidth.
■
The bootable ATA hard drive should always be installed on the primary controller in the
Device 0 position.
Device Attach Sequences
Scenario One: a system has two devices. Using the Device Class Table above, the device class
for each is identified as:
■
Ultra ATA-100 hard drive = Class 1
■
DVD-ROM drive = Class 2
Attach Sequence - Two Device
Device Class
Position
Number
Ultra ATA-100 hard drive
1
1
Primary
0
DVD-ROM drive
2
2
Secondary
0
Device Name
Service and Technical Reference Guide, xw3100
ATA Controller
Device
Number
G–3
Ultra ATA Drive Guidelines and Features
Primary
Controller
Secondary
Controller
Empty
4
HDD
1
Device 1
Device 0
Empty
3
DVD-ROM
2
Device 1
Device 0
Scenario Two: a system has three devices. Using the Device Class Table in Section 4.3.1, the
device class for each is identified as:
■
Ultra ATA-100 hard drive = Class 1
■
Ultra ATA-100 hard drive = Class 1
■
CD-ROM drive = Class 3
Attach Sequence - Three Device
Device Name
Device
Class
Position
Number
Ultra ATA-100 hard drive
1
1
Primary
0
Ultra ATA-100 hard drive
1
4
Primary
1
CD-ROM drive
3
2
Secondary
0
Primary
Controller
Secondary
Controller
G–4
Controller
Name
4
PrimaryHDD
1
Device 1
Device 0
Empty
3
CD-ROM
2
Device 1
Device 0
HDD
Device
Number
Service and Technical Reference Guide, xw3100
Ultra ATA Drive Guidelines and Features
Additional Drive Application Notes
■
When replacing a hard drive, the replacement should be of the same type (Ultra ATA -33,
-66, or -100) as that being removed to retain the same level of performance.
■
Your system supports a maximum of three drives. A second hard drive can be install in your
system; however, you MUST remove the diskette drive to create an available drive bay.
■
Some graphics cards (such as the nVIDIA Quadro4 400 NVS) will require the removal of the
diskette drive (or hard drive, if installed) in bay 1. See Chapter 5 for Drive Positions.
SMART Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP
workstations have built-in drive failure prediction that warns the user or network administrator of
an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and
failure indication parameters such as reallocated sector count, spin retry count, and calibration
retry count. If the drive determines that a failure is imminent, it generates a fault alert.
Drive Capacities
The combination of the file system and the operating system used in the workstation determines
the maximum usable size of a drive partition. A drive partition is the largest segment of a drive
that may be properly accessed by the operating system. A single hard drive may therefore be
subdivided into a number of unique drive partitions in order to make use of all of its space.
The table that follows identifies the capabilities and restrictions imposed on the workstation by
the combinations of BIOS, file and operating systems.
Microsoft to Drive Manufacturer Size Conversion Table*
Drive Size as Identified by Microsoft
Operating System
Drive Size as Identified by
Drive Manufacturers
40 GB
42.9 GB
80 GB
85.9 GB
160 GB
171.7 GB
*Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by
Microsoft are bytes to the base 2.
Drive/Partition Capacity Limits
Controller
Type
FAT 32
ATA
Windows 2000/ XP
128 GB
32 GB
4
NTFS
ATA
Windows 2000/XP
128 GB
128 GB
1
Operating System
Service and Technical Reference Guide, xw3100
Drive
Size
Max
Partition
Size
File
System
Max # of
Partitions
G–5
Ultra ATA Drive Guidelines and Features
G–6
Service and Technical Reference Guide, xw3100
Index
4-pin power pin assignments A–6
24-pin power pin assignments A–6
A
advanced, Computer Setup heading 2–10
AGP card
pin assignments A–5
ATA/ATAPI (IDE) drive cable pin assignments
A–4
B
battery
disposal 4–7
real-time clock D–2
SFF removal and replacement 5–26
blank screen D–9
C
cable
hard drive 5–21
proper handling 4–7
SFF optical drive 5–18
cable lock
SFF 5–4
cable select drive G–1
categories, Diagnostics for Windows 2–14
cautions
AC power 4–1
adding devices 1–1
batteries 4–7
cables 4–7
cooling fan 4–6
installation 1–1
keyboard cleaning 4–5
keyboard keys 4–5
chassis
SFF illustrated 4–1
chassis types, illustrated 4–1
cleaning
computer 4–4
keyboard 4–5
monitor 4–5
mouse 4–5
Service and Technical Reference Guide, xw3100
computer
cleaning 4–4
computer pauses D–2
Computer Setup
heading
advanced 2–10
file 2–4
security 2–7
storage 2–4
utilities 2–3
Configuration Record Utility 2–17
connector pin assignments ?? to A–6
country-specific power cord set requirements B–2
D
date and time display D–2
device drivers
installing/upgrading 1–1
Diagnostics for Windows
categories 2–14
detecting 2–13
installing 2–13
Menu Bar 2–15
overview 2–13
running tests 2–16
disassembly preparation
SFF 5–1
diskette drive bezel
SFF removal and replacement 5–8
drive
cable select G–1
capacities G–5
device designation G–1
partition size G–5
replacement type G–5
drive positions
SFF 5–15
E
electrostatic discharge. See ESD
error messages, POST C–1 to ??
ESD (electrostatic discharge)
information 4–2
338611-001
Index–1
Index
cleaning 4–5
pin assignments A–1
materials and equipment 4–3
preventing damage 4–2
Ethernet
AUI pin assignments A–2
BNC pin assignments A–1
RJ-45 pin assignments A–1
expansion card
SFF AGP socket 5–13
SFF removal and replacement 5–12
SFF standard socket 5–13
expansion card cage
SFF removal and replacement 5–10, 5–11
expansion slot cover
SFF, removal and replacement 5–12
external 3.5-inch drive
SFF removal and replacement 5–19
L
line-in audio pin assignments A–3
line-out audio pin assignments A–3
M
memory
dual channel mode F–2
SFF removal and replacement 5–9
menu bar, Diagnostics for Windows 2–15
microphone pin assignments A–3
microtower
front drive bezel removal and replacement 5–8
monitor
blank screen D–9
blurry video D–10
checking connections D–1
cleaning 4–5
dim characters D–10
pin assignments A–4
mouse
cleaning 4–5
pin assignments A–1
F
FailSafe key
SFF 5–2
fan
power supply 4–6
FAT 32 to NTFS conversion 1–2
file, Computer Setup heading 2–4
front bezel
SFF removal and replacement 5–7
front I/O devices
SFF removal and replacement 5–23
O
optical drive
connecting SFF cables 5–18
SFF removal and replacement 5–16
G
grounding methods 4–3
P
H
padlock
SFF 5–5
parallel interface pin assignments A–2
password
power-on 2–1
POST (Power-On Self-Test) 2–1
POST error messages C–1 to C–7
power cord set requirements
country specific B–2
general B–1
power supply
fan 4–6
SFF removal and replacement 5–31
power switch assembly
SFF removal and replacement 5–24
power-on password 2–1
Power-On Self-Test (POST) 2–1
primary hard drive
SFF removal and relacement 5–21
hard drive
disconnecting cables 5–21
proper handling 4–7
headphone pin assignments A–3
heatsink
SFF removal and replacement 5–29
hood sensor, SFF 5–3
HP software. See software
I
infrared (IR) transceiver, external, pin assignments
A–3
installing Diagnostics for Windows 2–13
IR transceiver. See infrared (IR) transceiver
J
jumper settings D–7
K
keyboard
Service and Technical Reference Guide, xw3100
338611-001
Index–2
Index
problems
audio D–12
CD-ROM and DVD D–22
diskette D–5
display D–9
drive key D–23
hard drive D–6
installing hardware D–16
Internet access D–23
keyboard D–15
memory D–20
network D–18
optical drives D–22
power supply D–4
printer D–14
processor
SFF removal and replacement 5–29
protecting software 2–19
R
Remote Diagnostics Enabling Agent 2–18
removal and replacement
microtower front drive bezel 5–8
SFF AGP card 5–13
SFF battery 5–26
SFF cable lock 5–4
SFF diskette drive bezel 5–8
SFF expansion card 5–12
SFF expansion card cage 5–10, 5–11
SFF expansion slot cover 5–12
SFF external 3.5-inch drive 5–19
SFF front bezel 5–7
SFF front I/O devices 5–23
SFF heatsink 5–29
SFF memory 5–9
SFF optical drive 5–16
SFF padlock 5–5
SFF power supply 5–31
SFF power switch assembly 5–24
SFF primary hard drive 5–21
SFF riser card 5–11
SFF Smart Cover Lock 5–2
SFF speaker 5–29, 5–30
SFF system board 5–25
required tools and software 4–6
restoring software 2–19
riser board
designators E–1
Service and Technical Reference Guide, xw3100
riser card
SFF removal and replacement 5–11
running tests,Diagnostics for Windows 2–16
S
safety precautions 4–4
safety precautions, cleaning 4–4
screws, correct size 4–6
SDRAM (synchronous dynamic random access
memory) F–1
security
Computer Setup heading 2–7
SFF 5–4
serial interface pin assignments A–2
service considerations 4–6
setup
software 1–2
windows 1–1
SFF
battery removal and replacement 5–26
cable lock 5–4
chassis, illustrated 4–1
disassembly preparation 5–1
diskette drive bezel removal and replacement
5–8
drive positions 5–15
expansion card cage removal and replacement
5–10, 5–11
external 3.5-inch drive removal and replacement
5–19
external security 5–4
FailSafe key 5–2
front bezel removal and replacement 5–7
front I/O devices removal and replacement 5–23
hood sensor 5–3
memory removal and replacement 5–9
optical drive removal and replacement 5–16
padlock 5–5
power supply removal and replacement 5–31
power switch assembly removal and
replacement 5–24
preparation for disassembly 5–1
riser card
removal and replacement 5–11
Smart Cover Lock 5–2
speaker removal and replacement 5–30
system board removal and replacement 5–25
tamper-proof screws 5–2
Small Form Factor. See SFF
338611-001
Index–3
Index
Smart Cover Lock
SFF 5–2
software
Computer Setup Utilities 2–1
protecting 2–19
required 4–6
restoring 2–19
setup 1–2
spare part number
wrench, tamper resistant 4–6
speaker
SFFremoval and replacement 5–30
static electricity 4–2
storage, Computer Setup heading 2–4
Service and Technical Reference Guide, xw3100
system board
designators E–1
SFF removal and replacement 5–25
T
tamper-proof screws
SFF 5–2
tools, required 4–6
U
USB pin assignments A–3
W
Wake-on-LAN feature D–18
warnings
battery 4–7
wrench, tamper-resistant 4–6
338611-001
Index–4