Whirlpool DUET W10294021A Specifications

CONSUMER SERVICES TECHNICAL
EDUCATION GROUP PRESENTS
L-78
FRONT-LOADING
AUTOMATIC
WASHER
MODELS: WFW8300SW, WFW8500SW, WFW8500SR
JOB AID
Part No. 8178558
FORWARD
This Whirlpool Job Aid, “Duet Sport™ Front-Loading Automatic Washer” (Part No. 8178558),
provides the technician with information on the installation, operation, and service of the Duet
Sport™ Front-Loading Automatic Washer. For specific information on the model being serviced,
refer to the “Use and Care Guide,” or “Tech Sheet” provided with the washer.
The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product when servicing the unit.
GOALS AND OBJECTIVES
The goal of this Job Aid is to provide information that will enable the service technician to properly diagnose malfunctions and repair the Duet Sport™ Front-Loading Automatic Washer.
The objectives of this Job Aid are to:
• Understand and follow proper safety precautions.
• Successfully troubleshoot and diagnose malfunctions.
• Successfully perform necessary repairs.
• Successfully return the washer to its proper operational status.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs
made on our products by anyone other than Authorized Service Technicians.
Copyright © 2006, Whirlpool Corporation, Benton Harbor, MI 49022
- ii -
TABLE OF CONTENTS
Page
GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Washer Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model & Serial Number Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Model & Serial Number Label And Tech Sheet Locations . . . . . . . . . . . . . . . . . . . . . . . . .
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1-1
1-1
1-2
1-3
1-4
INSTALLATION INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
PRODUCT OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Features And Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Washer Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Washer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
COMPONENT ACCESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Component Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Removing The Console And The Touchpad/LED Assembly . . . . . . . . . . . . . . . . . . . . . . . 4-2
Removing The Central Control Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Removing The Water Inlet Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Removing The Pressure Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Removing The Line Filter & Power Supply Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Removing The Detergent Dispenser Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Removing The Detergent Dispenser Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Removing The Door Switch Assembly And The Bellows . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Removing The Drain Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Removing The ECO Valve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Removing The Motor Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Removing The Temperature Sensor & Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Removing The Drive Belt And Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Removing An Interlock Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Removing The Basket Drive Pulley . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Removing The Tub & Basket And Baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
COMPONENT TESTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inlet Valve Solenoids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pressure Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Line Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Detergent Dispenser Motor & Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Door Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drain Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature Sensor & Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drive Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Interlock Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- iii -
5-1
5-1
5-2
5-3
5-4
5-5
5-6
5-7
5-8
5-8
Page
DIAGNOSTICS & TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Diagnostic Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Failure/Error Display Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Diagnostic Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Error History Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
History Overview Test Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Manual Diagnostic Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Manual Overview Test Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Electronic Assemblies - Removal Or Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Washer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-11
WIRING DIAGRAMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Grounding System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
- iv -
GENERAL
WASHER SAFETY
Your safety and the safety of others is very important.
We have provided many important safety messages in this Job Aid and on the appliance.
Always read and obey all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and
others.
All safety messages will follow the safety alert symbol and either the word
“DANGER” or “WARNING.” These words mean:
DANGER
You can be killed or seriously injured if you don’t
immediately follow instructions.
You can be killed or seriously injured if you don’t
follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the
chance of injury, and tell you what can happen if the instructions are not followed.
1-1
MODEL & SERIAL NUMBER DESIGNATIONS
MODEL NUMBER
MODEL NUMBER
W
F W 8
BRAND
W = Whirlpool
ACCESS
F = Front Loading
PRODUCT
W = Washer
SERIES
5 = Whirlpool Leap 6 = Oasis
7 = 24˝ Front Load 8 = Mid Line Front Load
9 = Duet Front Load
PRICE POINT LEVELS (1 - 9)
TRADE PARTNER ID (00 = BRANDED)
YEAR OF INTRODUCTION
S = 2006, T = 2007
COLOR CODE
T = Biscuit
Q = White
W = White With Metallic Accent
R = White With Metallic (Sport Only)
ENGINEERING CHANGE (NUMERIC)
SERIAL NUMBER
SERIAL NUMBER
HL
T
35
10901
DIVISION RESPONSIBILITY
Horizontal Washer Facility,
Monterrey, MX
YEAR OF PRODUCTION
T = 2006
WEEK OF PRODUCTION
35 = 35th Week
PRODUCT SEQUENCE NUMBER
1-2
3
00
S
W
0
MODEL & SERIAL NUMBER LABEL
AND TECH SHEET LOCATIONS
The Model & Serial Number Label and Tech Sheet locations are shown below.
Model & Serial Number Label
Tech Sheet (Behind Lower Access Panel)
1-3
SPECIFICATIONS
Model Number
WFW8300SW
WFW8500SW
WFW8500SR
Model Description
Front Load Washer
Front Load Washer
Front Load Washer
Color
White with
Gray Accents
White with
Gray Accents
White with Sterling
Bright Accents
Capacity (Cu.Ft. IEC)
3.3
3.6
3.6
Temperature Control
ATC - 2
ATC - 4
ATC - 4
Heater
No
Yes
Yes
Sensors
Suds Sensor,
NTC (Thermistor),
Water Level Sensor
Suds Sensor,
NTC (Thermistor),
Water Level Sensor
Suds Sensor,
NTC (Thermistor),
Water Level Sensor
Tumble Speed
Heavy Duty &
Normal = 40/35 RPM
Gentle = 31 RPM
Heavy Duty &
Normal = 40/35 RPM
Gentle = 31 RPM
Heavy Duty &
Normal = 40/35 RPM
Gentle = 31 RPM
Spin Speed
High = 1050 RPM
Medium = 800 RPM
Low = 600 RPM
High = 1100 RPM
Medium = 800 RPM
Low = 600 RPM
High = 1100 RPM
Medium = 800 RPM
Low = 600 RPM
Motor
Variable Speed; 1/4 HP Variable Speed; 1/4 HP Variable Speed; 1/4 HP
Voltage
120V
120V
120V
Frequency
60 Hz
60 Hz
60 Hz
Amps
10 Amp
10 Amp
10 Amp
Water Consumption Average
DOE (Gallons-Per-Cycle)
12.77
14.1
14.1
Rated Load
15.43 lbs. (7 kg)
17.64 lbs. (8 kg)
17.64 lbs. (8 kg)
Load Pounds
Maximum = 11.7
Average = 7.35
Minimum = 3
N/A
N/A
Height
36.0"
36.0"
36.0"
Install Depth: Min - Max
29.25"
30.00"
30.00"
Width
27"
27"
27"
Product Weight (approx)
242 lbs.
242 lbs.
242 lbs.
1-4
INSTALLATION INFORMATION
INSTALLATION REQUIREMENTS
TOOLS AND PARTS
Gather the required tools and parts before
starting installation. The parts supplied are in
the washer drum.
Tools needed for connecting the water inlet hoses
• Pliers (that open to 1-9/16˝ [39.5 mm])
• Flashlight (optional)
Tools needed for installation
• Open end wrenches 17 mm and 13 mm
• Level
• Wood block
• Ruler or measuring tape
Parts supplied
If You Have
You Will Need to Buy
Laundry tub or
standpipe taller
than 96" (2.4 m)
Sump pump system (if not already
available)
Overhead sewer
Standard 20 gal. (76 L), 30" (76.2 cm)
tall drain tub or utility sink and sump
pump (available from local plumbing
suppliers)
Floor drain
Siphon break, Part Number 285834;
additional drain hose
Part Number 8318155; and connector
kit, Part Number 2858835
Drain hose too
short
4 ft (1.2 m) drain hose extension kit,
Part Number 2858863
Water faucets
beyond reach of
fill hoses
2 longer water fill hoses:
6 ft (1.8 m) Part Number 76314
10 ft (3.0 m) Part Number 350008
OPTIONS
A
B
C
Pedestal
You have the option of purchasing pedestals
of different heights separately for this washer.
You may select a 10˝ (25.4 cm) or a 15.5˝
(39.4 cm) pedestal. Remember that the pedestal will add to the total height of the unit.
D
E
A. U-shaped hose form
B. Water inlet hoses (2)
C. Inlet hose washers (4)
D. Transit bolt hole plug
E. Beaded tie strap
Alternate Parts
Your installation may require additional parts.
If you are interested in purchasing one of the
items listed here, call the toll-free number on
the cover or in the “Assistance or Service”
section in the “Use & Care Guide.”
Optional pedestal
2-1
Pedestal
Height
Approximate
Height with
Washer
Color
Model
Number
10" (25.4 cm)
46" (116.8 cm)
White
WHP1000SQ
15.5" (39.4 cm)
51.5" (130.8 cm)
White
WHP1500SQ
Installation Clearances
• The location must be large enough to allow
the washer door to be fully opened.
• Additional spacing should be considered
for ease of installation and servicing. The
door opens more than 90°, and it is not reversible.
• Additional clearances might be required for
wall, door, and floor moldings.
• Additional spacing of 1˝ (2.5 cm) on all
sides of the washer is recommended to reduce noise transfer.
• Companion appliance spacing should also
be considered.
Stack Kit
Are you planning to stack your washer and
dryer? To do so you will need to purchase a
Stack Kit.
To order, call the dealer from whom you purchased your dryer or refer to the “Assistance
or Service” section in the “Use & Care Guide.”
Ask for Part Number 8572546.
LOCATION REQUIREMENTS
Selecting the proper location for your washer
improves performance and minimizes noise
and possible washer “walk.”
The washer can be installed under a custom
counter, or in a basement, laundry room, closet, or recessed area. See “Drain System.”
Companion appliance location requirements
should also be considered. Proper installation
is your responsibility.
You will need
• A water heater set to deliver 120°F (49°C)
water to the washer.
• A grounded electrical outlet located within 6 ft (1.8 m) of where the power cord is
attached to the back of the washer. See
“Electrical Requirements.”
• Hot and cold water faucets located within
4 ft (1.2 m) of the hot and cold water fill
valves, and water pressure of 20-100 psi
(137.9-689.6 kPa).
• A level floor with a maximum slope of
1˝(2.5 cm) under entire washer. Installing
the washer on soft floor surfaces, such as
carpets or surfaces with foam backing, is
not recommended.
• A sturdy and solid floor to support the
washer with a total weight (water and load)
of 400 lbs (180 kg).
Washer Dimensions
27"
(68.6 cm)
50¹⁄4 "
(127.6 cm)
36"
(91.4 cm)
29¹⁄4 "
(74.3 cm)
Recommended installation spacing for
custom undercounter installation
The dimensions shown are for the recommended spacing.
Custom undercounter installation Washer only
2" (5 cm)
Do not operate your washer in temperatures
below 32°F (0°C). Some water can remain
in the washer and can cause damage in low
temperatures.
36" min.
(91.4 cm)
1"
(2.5 cm)
2-2
27"
(68.6 cm)
1"
(2.5 cm)
Recommended installation spacing for recessed or closet installation, with or without a pedestal
The dimensions shown are for the recommended spacing.
Recessed area or closet installation
48 in 2 *
(310 cm 2)
3" (7.6 cm)
3"
(7.6 cm)
48"
(122 cm)
48
(310 cm 2)
29¹⁄4"
(80 cm)
72"
(182.9 cm)
3"
(7.6 cm)
4"
(10.2 cm)
A
B
A. Side view - closet or confined area
B. Closet door with vents
5 ¹⁄4 "**
(13.3 cm)
A
1"
(2.5 cm)
29¹⁄4"
(80 cm)
1"
(2.5 cm)
27"
(68.6 cm)
1"***
(2.5 cm)
Recommended installation spacing for
cabinet installation
The dimensions shown are for the recommended spacing.
For cabinet installation with a door, the
minimum ventilation openings in the top
are required.
38" min.
(96.5 cm)
27"
(68.6 cm)
1"***
(2.5 cm)
*Min. top and bottom air openings for closet door.
**External exhaust elbow requires additional space.
***Wall, door and floor molding may require additional spacing.
Recessed or closet installation Washer on pedestal
1"
(2.5 cm)
1" (2.5 cm)
12" (30.5 cm)
24 in. 2
(155 cm 2)
1"
(2.5 cm)
3" (7.6 cm)
24 in 2 *
(155 cm 2)
in. 2
7" (17.8 cm)
4"
(10.2 cm)
7" (17.8 cm)
B
A. Recessed area
B. Side view - closet or confined area
9"
(22.9 cm)
Recommended installation spacing for recessed or closet installation, with stacked
washer and dryer
The dimensions shown, at the top of the right
column, are for the recommended spacing.
4"
31¹⁄2 "
1"
(10.2 cm) (80.0 cm) (2.5 cm)
2-3
1"
27"
1"
(2.5 cm) (68.6 cm) (2.5 cm)
DRAIN SYSTEM
Laundry tub drain system (view A)
The laundry tub needs a minimum 20 gal.
(76 L) capacity. The top of the laundry tub must
be at least 30˝ (76.2 cm) above the floor.
Floor drain system (view B)
The floor drain system requires a siphon break
that may be purchased separately. See “Tools
and Parts.”
The siphon break must be a minimum of 28˝
(71 cm) from the bottom of the washer. Additional hoses might be needed.
The washer can be installed using the standpipe drain system (floor or wall), the laundry
tub drain system, or the floor drain system.
Select the drain hose installation method you
need. See “Tools and Parts.”
Standpipe drain system - wall or floor
(views A & B)
The standpipe drain requires a minimum
diameter standpipe of 2˝ (5 cm). The minimum carry-away capacity can be no less than
17 gal. (64 L) per minute.
The top of the standpipe must be at least 30˝
(76.2 cm) high and no higher than 96˝ (2.4 m)
from the bottom of the washer.
30" min.
(76.2 cm)
A
30" min.
(76.2 cm)
A
B
2-4
26" min.
(66 cm)
B
ELECTRICAL REQUIREMENTS
GROUNDING INSTRUCTIONS
For a grounded, cord-connected washer:
This washer must be grounded. In the
event of a malfunction or breakdown,
grounding will reduce the risk of electrical
shock by providing a path of least resistance for electric current. This washer is
equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an
appropriate outlet that is properly installed
and grounded in accordance with all local
codes and ordinances.
WARNING: Improper connection of the
equipment-grounding conductor can result
in a risk of electric shock. Check with a
qualified electrician or serviceman if you
are in doubt as to whether the appliance is
properly grounded.
Do not modify the plug provided with the
appliance – if it will not fit the outlet, have a
proper outlet installed by a qualified electrician.
For a permanently connected washer:
This washer must be connected to a
grounded metal, permanent wiring system, or an equipment-grounding conductor
must be run with the circuit conductors and
connected to the equipment-grounding
terminal or lead on the appliance.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can
result in death, fire, or electrical shock.
• A 120 volt, 60 Hz., AC only, 15- or 20amp, fused electrical supply is required. A
time-delay fuse or circuit breaker is recommended. It is recommended that a separate circuit serving only this appliance be
provided.
• This washer is equipped with a power supply cord having a 3 prong grounding plug.
• To minimize possible shock hazard, the
cord must be plugged into a mating,
3 prong, grounding-type outlet, grounded
in accordance with local codes and ordinances. If a mating outlet is not available,
it is the personal responsibility and obligation of the customer to have the properly grounded outlet installed by a qualified
electrician.
• If codes permit and a separate ground wire
is used, it is recommended that a qualified
electrician determine that the ground path
is adequate.
• Do not ground to a gas pipe.
• Check with a qualified electrician if you are
not sure the washer is properly grounded.
• Do not have a fuse in the neutral or ground
circuit.
2-5
INSTALLATION INSTRUCTIONS
REMOVE TRANSPORT SYSTEM
4.
NOTE: If the washer is to be transported at
a later date, call your local service center.
To avoid suspension and structural damage,
your machine must be properly set up for relocation by a certified technician.
Excessive Weight Hazard
Use two or more people to move and
install washer.
Failure to do so can result in back or
other injury.
CONNECT THE INLET HOSES
Insert new flat washers (supplied) into each
end of the inlet hoses. Firmly seat the washers in the couplings.
IMPORTANT: Position the washer so that the
rear of the unit is within approximately 3 ft
(90 cm) of the final location.
There are 4 bolts in the rear panel of the
washer that support the suspension system
during transportation. These bolts also retain
the power cord inside the washer until the
bolts are removed.
1.
2.
Close the bolt holes with the 4 transport
bolt hole plugs.
A
B
A. Coupling
B. Washer
Connect the inlet hoses to the water faucets
Make sure the washer drum is empty.
1. Attach a hose to the hot water faucet.
Screw on coupling by hand until it is seated on the washer.
2. Attach a hose to the cold water faucet.
Screw on coupling by hand until it is seated on the washer.
3. Using pliers, tighten the couplings with
an additional two-thirds turn.
Using a 13 mm wrench, loosen each of
the bolts.
Once the bolt is loose, move it to the center of the hole and completely pull out the
bolt, including the plastic spacer covering
the bolt.
NOTE: Do not overtighten or use tape
or sealants on the valve. Damage to the
valves can result.
3.
Once all 4 bolts are removed, discard the
bolts and spacers. Then pull the power
cord through the opening of the rear panel and close the hole with the attached
cap.
2-6
Clear the water lines
1. Run water through both faucets and inlet hoses, into a laundry tub, drainpipe or
bucket, to get rid of particles in the water lines that might clog the inlet valve
screens.
2. Check the temperature of the water to
make sure that the hot water hose is connected to the hot water faucet and that
the cold water hose is connected to the
cold water faucet.
NOTE: Replace inlet hoses after 5 years of
use to reduce the risk of hose failure. Record
hose installation or replacement dates on the
hoses for future reference.
Periodically inspect and replace hoses if bulges, kinks, cuts, wear, or leaks are found.
ROUTE THE DRAIN HOSE
Proper routing of the drain hose protects your
floors from damage due to water leakage.
Read and follow these instructions.
Remove drain hose from the washer
Gently pull the corrugated drain hose from the
shipping clips.
Connect the inlet hoses to the washer
H
C
Laundry tub drain or standpipe drain
Connect the drain hose form to the corrugated
drain hose.
H. Hot water inlet
C. Cold water inlet
1.
2.
3.
4.
Attach the hot water hose to the washer’s hot (H) water inlet valve. Screw on
coupling by hand until it is seated on the
washer.
Attach the cold water hose to the washer’s
cold (C) water faucet. Screw on coupling
by hand until it is seated on the washer.
Using pliers, tighten the couplings with
an additional two-thirds turn.
NOTE: Do not overtighten. Damage to
the coupling can result.
Turn on the water faucets completely and
check for leaks.
A
B
A. Snap either end of the drain hose form to the drain hose at
the point where the corrugation begins.
B. Bend drain hose over drain hose form and snap into place.
2-7
LEVEL THE WASHER
To keep drain water from going back into
the washer:
• Do not straighten the drain hose, and do
not force excess drain hose into standpipe.
Hose should be secure, but loose enough
to provide a gap for air.
• Do not lay excess hose on the bottom of
the laundry tub.
One foot has been installed at a different
height on your new washer. The other three
feet were preset at the factory. Properly leveling your washer will minimize excessive noise
and vibration.
1. Push on the upper front panel to be sure
that the washer is on the rear feet. Lower the right front foot until it contacts the
floor. Check the levelness of the washer
by placing a level on the top edge of the
washer, first side to side, then front to
back.
Floor drain
You may need additional parts. See Floor
Drain under “Tools and Parts.”
SECURE THE DRAIN HOSE
1.
2.
3.
Drape the power cord over the washer
top.
Move the washer to its final location.
Place the drain hose in the laundry tub or
standpipe. See illustrations A and B.
A
B
2.
C
4.
If the washer faucets and the drain standpipe are recessed, put the hooked end of
the drain hose in the standpipe. See illustration C.
NOTES:
• Do not force excess drain hose back into
the rear of the washer.
• To prevent siphoning, do not seal the drain
hose into the standpipe.
3.
4.
5.
6.
2-8
If the washer is against a wall, move the
washer out slightly before tipping back.
First prop the front with a wood block and
adjust the feet as necessary; then prop
the back and adjust feet as necessary.
Repeat this step until washer is level.
Make sure that all four feet are stable and
resting on the floor. Then check that the
appliance is perfectly level (use a level).
After the washer is level, use a 17 mm
open-end wrench to turn the nuts on the
feet tightly against the washer cabinet.
IMPORTANT: All four feet must be tightened. If the nuts are not tight against the
washer cabinet, the washer may vibrate.
When you are pushing on the edges of
the washing machine top plate, the machine should not move front to back, side
to side, or diagonally.
Slide the washer to its final location.
Confirm the levelness of the washer.
COMPLETE INSTALLATION
1.
2.
3.
4.
5.
6.
Check the electrical requirements. Be
sure that you have the correct electrical
supply and the recommended grounding
method. See “Electrical Requirements.”
Check to be sure all parts are now installed. If there is an extra part, go back
through the steps to see which step was
skipped.
Check that you have all of your tools.
Dispose of or recycle all packaging materials.
Check that the water faucets are on.
Check for leaks around faucets and inlet
hoses.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can
result in death, fire, or electrical shock.
7.
8.
9.
Plug into a grounded 3 prong outlet.
Read “Washer Use.”
To test and to clean your washer, use
1/2 the manufacturer’s recommended
amount for a medium sized load. Pour
the detergent into the detergent dispenser. Select NORMAL/CASUAL, and then
select START. Allow the washer to complete one whole cycle.
Use only HE High Efficiency detergent.
2-9
— NOTES —
2-10
PRODUCT OPERATION
FEATURES AND BENEFITS
The front-loading high efficiency washer was
designed to conserve resources and lower your
water and energy bills. The washer is designed
to determine and then provide the amount of
water needed for the best performance. The
time of operation may be greater for this new
system than for a conventional washer.
STAINLESS STEEL DRUM
ELECTRONIC CONTROLS
The motor adapts to the load size and to the
cycle selected to give the optimum cleaning,
rinsing, and spinning conditions. The motor can
handle slow speeds needed for delicate items
and is powerful enough to drive an average
clothes load up to a high-speed spin.
The stainless steel drum eliminates corrosion
and enables higher spin speeds for more water
extraction, reducing drying time.
ADAPTIVE VARIABLE
SPEED MOTOR
Flexible electronic controls are easy to use
whether you are a beginner or an expert.
AUTO WATER LEVEL
Adjusting to the size of the load, this feature
allows the washer to use the minimal amount
of water needed to clean and rinse the clothes.
With a low water level, you can obtain the
same results with smaller amounts of additives.
Because only the required amount of water is
used, the washer saves energy, too. You can
obtain the same washing results for small and
large loads size.
SPIN SPEEDS
This washer automatically selects the spin
speed based on the cycle selected. For some
cycles, the default spin speed can be changed
if desired. This washer offers up to three different spin speed choices.
ADD A GARMENT
Since there is no agitator, you can wash larger,
bulkier items such as an average size sleeping
bag. You are also able to wash more clothes at
one time, which means fewer loads. You can
wash a pillow or a large stuffed teddy bear.
This option is available in all wash cycles
except Rinse/Spin and Drain/Spin. When this
option is available at the beginning of the cycle
the Add A Garment status light will illuminate
for the first 7 minutes. This washer allows a
7-minute period in which forgotten garments
may be added to a load.
SUSPENSION SYSTEM
DYNAMIC BALANCE
LARGER LOAD SIZE
To reduce washer “walk” and “off-balance”
conditions, your new washer combines:
• 2 Springs to isolate vibration
• 3 or 4 shock absorbers at the washer base
to minimize movement
A precision balancing system allows the washer
to reach high-speed spins. The washer spins
faster so that clothes coming out of the washer
will have less moisture than with traditional top
load machines. In addition, if the Dynamic Balance system detects off-balance loads during
spinning, it redistributes the clothes so that they
are evenly balanced.
3-1
SMART DISPENSERS
added after the enzymes have had a chance
to do their cleaning. The fabric softener is
dispensed in the rinse cycle or in the EXTRA
RINSE, if selected. The Detergent Advantage
System Dispenser tray is easily removed for
cleaning.
The three compartments in the dispenser
allow loading of all laundry additives before
the washer is started. The additives will be
dispensed into the wash at the optimal time
for high performance cleaning. The bleach
release system is included in the detergent
advantage system. The detergent is added at
the beginning of the cycle, and the bleach is
Use only HE High Efficiency detergent.
3-2
WASHER USE
MODEL WFW8300S
MODEL WFW8500S
STARTING THE WASHER
WARNING: To reduce the risk of fire, electric
shock, or injury to persons, read the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance.
The following is a guide to using the washer.
Please refer to specific sections of this manual
for more detailed information.
Do not store laundry products on the top surface of this washer. Vibration is normal during
operation.
Fire Hazard
Never place items in the washer that
are dampened with gasoline or other
flammable fluids.
No washer can completely remove oil.
Do not dry anything that has ever had
any type of oil on it (including cooking
oils).
Doing so can result in death, explosion,
or fire.
3-3
USING THE PROPER DETERGENT
Use only High Efficiency detergents. The package for this type of detergent will be marked
“HE” or “High Efficiency.” This wash system,
along with less water, will create too much
sudsing with a regular non-HE detergent. Using regular detergent will likely result in washer
errors, longer cycle times, and reduced rinsing
performance. It may also result in component
failures and noticeable mold or mildew. HE detergents are made to produce the right amount
of suds for the best performance. Follow the
manufacturer’s instructions to determine the
amount of detergent to use.
2.
3.
Use only HE High Efficiency detergent.
First Wash Cycle Without Laundry
Before washing clothes for the first time, if not
completed during the final installation step,
choose the Normal/Casual cycle and run it
without clothes. Use only HE High Efficiency
detergent. Use 1/2 the manufacturer’s recommended amount for a medium-sized load. This
initial cycle serves to ensure the interior is clean
before washing clothes.
4.
For All Wash Cycles
1. To load washer
Open the washer door by pulling on the
handle. Sort laundry according to color and
type of fabric. Place a load of sorted clothes
in the washer. Do not overload washer.
Overloading can cause poor cleaning.
• The washer can be fully loaded, but
not tightly packed. Washer door should
close easily.
• Mix large and small items. Avoid washing a single item. Load evenly.
• Wash small items such as infant socks
in mesh garment bags. It is recommended that more than one garment bag be
used and that each garment bag be
filled with equal amounts of material.
5.
6.
7.
3-4
• When unloading garments, occasionally
check under the rubber rim at the front
of the tub for small items.
Close the washer door by pushing it firmly
until the lock clicks. The washer door will
remain locked during the wash cycle.
NOTE: After any wash cycle is completed,
the door must be opened and then closed
before a new cycle can begin. The door
can be opened only if PAUSE/CANCEL
is selected while the ADD A GARMENT
light is illuminated or if the cycle has been
canceled. See “To cancel a cycle” in the
“Changing Cycles and Options Section.”
Open the dispenser drawer and add laundry additives to the detergent, bleach,
or fabric softener compartments. Close
drawer slowly to avoid spills. See “Using
the Dispenser.”
Turn on the washer by selecting POWER.
Select one of the cycles by turning the cycle
selector. The indicator light for the selected
cycle will illuminate. When selecting a
Wash Cycle, the preset Modifiers and Options, Water Temp, and Spin Speed for the
selected cycle will illuminate. The preset
settings provide the recommended fabric
care for the selected cycle. See “Wash
Cycles.”
Select the desired OPTIONS. Not all Options are available with all cycles. See
“Options.”
If desired, select the END OF CYCLE
SIGNAL. The signal is helpful when you
are washing items that should be removed
from the washer as soon as it stops. Press
END OF CYCLE SIGNAL to select ON or
OFF.
To begin the wash cycle immediately
Select and hold START (for approximately
1 second).
• If you do not select START within 5 minutes of choosing a cycle, the washer
automatically shuts off.
8.
• When the wash cycle is complete, the
CYCLE COMPLETE status light illuminates, the door unlocks, and the wash
load can be removed from the washer.
The washer powers down automatically
5 minutes after the cycle is complete
and the CYCLE COMPLETE light goes
off. To power down the washer manually
after the wash cycle is complete, select
PAUSE/CANCEL once.
To begin the wash cycle later
Select DELAY WASH until the desired
delay time (in hours) is displayed. Select
START. The countdown to the wash cycle
will show in the display window.
performance. It may also result in component
failures and noticeable mold or mildew. HE detergents are made to produce the right amount
of suds for the best performance. Follow the
manufacturer’s instructions to determine the
amount of detergent to use.
Use only HE High Efficiency detergent.
To fill dispenser compartments
1. Pull out the dispenser drawer.
2. Add the desired laundry additives to the
proper compartment.
3. Push in the dispenser drawer slowly and
completely (to avoid a spill).
IMPORTANT: When delaying a cycle, use
only powdered detergents in the main wash
compartment since liquid detergents may
seep out of the compartment during Delay,
before the wash cycle begins.
A
USING THE DISPENSER
C
The washer has a dispenser drawer with three
separate compartments for your laundry additives—one is for detergent, one is for liquid
chlorine bleach, and one is for liquid fabric
softener. Laundry additives are diluted and
dispensed automatically at the proper time
during the wash cycle, making it unnecessary
for you to return to the washer during the cycle
to add them.
It is normal for small amounts of water to remain in the dispensers when the wash cycle
is complete.
Do not put laundry additives directly into the
wash tub. Always use the proper dispensers
when adding laundry additives.
MAX
DETERGENT
LIQUID BLEACH
SOFTENER
B
MAX
D
Dispenser
A. Dispenser release lever
B. Main Wash detergent compartment
C. Liquid chlorine bleach compartment
D. Fabric softener compartment
Main Wash detergent compartment
(Letter B in Dispenser Illustration)
Add liquid or powdered HE detergent to this
compartment for your main wash cycle.
• Powdered color-safe bleach may be added
to the Main Wash compartment along with
the powdered detergent.
Choosing the Right Detergent
Use only High Efficiency detergents. The package for this type of detergent will be marked
“HE” or “High Efficiency.” This wash system,
along with less water, will create too much
sudsing with a regular non-HE detergent. Using regular detergent will likely result in washer
errors, longer cycle times, and reduced rinsing
3-5
CHANGING CYCLES AND OPTIONS
• Liquid detergent: Measure the amount of
liquid detergent with the measurement device which comes with the detergent. Add no
more than the manufacturer’s recommended
amount. The liquid detergent flows immediately into the washer.
• Powdered detergent: Measure the amount of
powdered detergent with the measurement
device which comes with the detergent. Add
no more than the manufacturer’s recommended amount.
NOTE: Overfilling could cause an oversudsing
condition.
Not all Options are available with all Cycles.
Cycles and Options can be changed anytime
before START is selected.
To stop a cycle and select a new cycle
1. Select PAUSE/CANCEL once.
2. Select desired cycle.
3. Select the desired OPTIONS.
4. Select and hold START (for approximately
1 second) to restart the washer at the
beginning of the new cycle.
To cancel a cycle
1. Select PAUSE/CANCEL twice.
2. The washer powers down, the door unlocks, and clothes can be removed.
NOTE: If the water level or the temperature is
too high, the washer will drain automatically
before the door unlocks.
To change Options after the cycle has
started
1. Select PAUSE/CANCEL once.
2. Select the desired OPTIONS. If the option
is not available, the machine will beep.
3. Select and hold START (for approximately
1 second) to continue the cycle.
Chlorine bleach compartment
(Letter C in Dispenser Illustration)
Add NO MORE THAN 2/3 cup (160 mL) liquid
chlorine bleach to this compartment. The bleach
will be automatically diluted and dispensed
at the best time during the first rinse after the
wash cycle. This compartment cannot dilute
powdered bleach.
• Use only liquid chlorine bleach in this dispenser. Do not use this dispenser to add
powdered chlorine or any form of colorsafe
bleach to your load.
• Always measure liquid chlorine bleach. Use
a measuring cup with a pour spout; do not
guess. Follow the manufacturer’s directions
for proper use.
• Do not fill beyond the “MAX” level.
NOTE: Overfilling could cause garment damage.
To drain the washer manually
1. Select PAUSE/CANCEL.
2. Select DRAIN/SPIN.
3. Select and hold START (for approximately
1 second) to begin the drain.
4. When the spin is complete, the door
unlocks. Items can be removed from the
washer.
Fabric softener compartment
(Letter D in Dispenser Illustration)
Add 1/4 cup (60 mL) liquid fabric softener to
this compartment. Fabric softener will be automatically dispensed in the final rinse or in the
EXTRA RINSE, if selected.
• Do not fill beyond the “MAX” level.
STATUS LIGHTS
These lights show which portion of the cycle the
washer is operating. They also indicate when
you can add an additional item to the wash
cycle and when the controls are locked.
PAUSING OR RESTARTING
1.
2.
To pause the washer at any time, select
PAUSE/CANCEL.
To continue the cycle, select and hold
START (for approximately 1 second).
3-6
Adding items
You can add items to the washer after the wash
cycle has started, if the ADD A GARMENT status
light is illuminated. All cycles have this feature
except Rinse/Spin and Drain/Spin.
To add items
1. Select PAUSE/CANCEL. The washer door
unlocks, and items can be added.
2. To continue the cycle, close the door and
select and hold START (for approximately
1 second).
3. To unlock the door after the Add a Garment
period, press PAUSE/CANCEL twice. This
will cancel the Wash Cycle.
Estimated Time Remaining
The cycle times vary automatically based on
your water pressure, water temperature, detergent, and clothes load. The cycle time will be
extended if oversudsing occurs or the load is
unbalanced. The SUDs routine removes extra
suds and assures proper rinsing of your garments. The options you select will also affect
the cycle times that are shown in the Preset
Cycle Settings table. The Estimated Time Remaining can change up to 30 minutes under
extreme conditions.
Door Locked
When the status light illuminates, the door
is locked. The door is locked and unlocked
automatically, depending on the stage of the
wash cycle.
Cycle Complete
The Cycle Complete light stays on for 5 minutes after the cycle is complete. The washer
will then power down.
CYCLES
Wash Cycles
Choose Wash Cycles by rotating the Cycle selector knob to the desired cycle. The indicator
light for the cycle selected will illuminate. Each
cycle is designed for different types of fabric
and soil levels.
Locking controls
The Control Lock avoids unintended use of
the washer. You can also use the control lock
feature to avoid unintended cycle or option
changes during a cycle. When CONTROL
LOCKED is lit, all buttons are disabled except
for PAUSE/CANCEL and START. You can lock
the controls while the washer is operating.
To lock the controls
Select and hold END OF CYCLE SIGNAL for
3 seconds. The CONTROL LOCKED status
light illuminates.
• Each cycle has a preset cycle time, WASH
TEMP, SPIN SPEED, and may have preset
Options. The preset settings provide the
recommended fabric care for the selected
cycle.
• The preset settings can be changed anytime
before START is selected. Not all Options and
Modifiers (WASH TEMP, SPIN SPEED) are
available with all Cycles. To change settings
after the cycle has started, select PAUSE/
CANCEL, then select the desired settings.
Select and hold START (for approximately
1 second) to continue the cycle.
To unlock the controls
Select and hold END OF CYCLE SIGNAL for 3
seconds until the CONTROL LOCKED Status
light turns off.
3-7
Preset Cycle Settings
Each cycle has a preset Cycle Time, WASH/
RINSE TEMP, and SPIN SPEED. The preset
settings provide the recommended fabric care
for the selected cycle. See chart.
Cycle
Estimated
Time*
Wash Temp
Whitest Whites
This cycle is especially designed for cleaning
loads of soiled white fabrics with the addition
of bleach. Hot washing temperatures assure
optimal bleach activity. An additional rinse
provides optimal rinse performance to avoid
chlorine residues on your laundry. This cycle
combines fast-speed tumbling, longer wash
time, and high-speed spin to shorten drying
time. It also includes Extra Rinse as a preset
setting.
Spin Speed
(hr:min)
Sanitary
3:00
Whitest Whites
2:00
Heavy Duty
2:00
Normal/Casual
0:56
Quick Wash
(2-3 items)
0:25
Delicate/
Hand Wash
0:39
Clean Washer
0:56
Rinse/Spin
Drain/Spin
Soak
0:26
0:14
0:29
Super Hot
153°F (67°C)
Hot
140°F (60°C)
Hot
140°F (60°C)
Warm
95°F (35°C)
Warm
95°F (35°C)
Warm
95°F (35°C)
N/A
High
High
High
Heavy Duty
Use this cycle to wash loads of sturdy, colorfast
fabrics and Heavy soiled garments. This cycle
combines fast-speed tumbling, longer wash
time, and high-speed spin to shorten drying
times.
High
High
Low
Low
Cold
68°F (20°C)
N/A
High
Cold
68°F (20°C)
No Spin
Normal/Casual
Use this cycle to wash loads of no-iron fabrics
such as sport shirts, blouses, casual business
clothes, permanent press blends, cottons and
linens, and synthetic fabrics. This cycle combines medium-speed tumbling, high-speed
spin, and a load cooling process to reduce
wrinkling.
High
* The cycle times vary automatically based
on your water pressure, water temperature,
detergent, and clothes load. The cycle time
will be extended if oversudsing occurs or the
load is unbalanced.
Quick Wash
Use this cycle to wash small loads of 2-3 lightly
soiled garments that are needed in a hurry.
This cycle combines fast-speed tumbling, a
shortened wash time, and high-speed spin to
shorten drying time. Large wash loads will result in the machine increasing the wash time.
Sanitary
Use this cycle to clean heavily soiled, colorfast
fabrics. This cycle combines a super hot water
temperature and fast speed tumbling to help
ensure the removal of heavy soils and stains.
It is recommended that you set your hot water
heater to 120ºF (49ºC) to ensure proper performance during this cycle. The Sanitary cycle
also helps eliminate 99.999% of 3 common infectious bacteria, even when no bleach is used.
High-speed spin helps shorten drying time.
Delicate/Hand Wash
Use this cycle to wash sheer fabrics, lingerie,
hand washable, and special-care garments.
This cycle combines low-speed tumbling and
low-speed spin for gentle fabric care.
• Use mesh garment bags to wash undergarments such as underwire bras, items with
strings, and small items such as socks.
3-8
NORMAL SOUNDS
Clean Washer
Use the Clean Washer cycle once a month to
keep the inside of your washer fresh and clean.
This cycle uses a higher water level in combination with liquid chlorine bleach to thoroughly
clean the inside of your washing machine. See
“Cleaning The Washer.”
As with any new product, you will hear sounds
that you are not accustomed to. You may hear
various sounds when the door is locked or
unlocked, and during the washing, rinsing, or
spinning process. Between changes in wash
actions, there will be momentary pauses. You
will hear water spraying and splashing during
the wash and rinse cycles. These new sounds
and pauses are part of normal washer operation. See “Troubleshooting.”
IMPORTANT: Do not place garments or other
items in the washer during the Clean Washer
cycle. Use this cycle with an empty wash tub.
Rinse/Spin
OPTIONS AND MODIFIERS
Use this cycle to get a rinse and spin only. This
cycle combines fast-speed tumbling and highspeed spin. If desired, you can reduce the spin
speed by selecting the speed you want from
the SPIN SPEED modifier.
You can customize your wash by adding options to your cycle selections. You can add or
change an option after starting a cycle anytime
before the selected option begins. Not all options are available with all cycles.
Rinse & Spin is useful for:
• Loads that need rinsing only.
• Adding fabric softener to a load using the
fabric softener dispenser.
Drain/Spin
Use this cycle to drain your washer or to drain
and spin your wash load. The spin speed is
preset to HIGH. If desired, you can reduce the
spin speed by selecting the speed you want
from the SPIN SPEED modifier.
NOTE: Loads of synthetics, delicate fabrics,
handwashables, and woolens should be
drained with no spin or low spin to avoid fabric
stress.
• See the “Laundry Guide” section for an
overview of possible options for each Wash
Cycle selection.
• If an option is available with a selected cycle,
the light for that option will illuminate when
selected.
Soak
Use the Soak cycle to help remove small spots
of set-in stains on fabrics. This cycle provides
a soak time with warm or cold water, followed
by drain. Extra water, a short tumbling phase
for equal distribution of the laundry, and a
soaking time without drum movement, to help
improve the removal of set-in stains. Drain
without spin assures gentle treatment, even
for delicate items.
• If an option is unavailable with a selected
cycle, there will be a short tone and the
light for that option will not illuminate when
selected.
Delay Wash
Use this to begin the wash cycle later.
• Select DELAY WASH until the desired time
(in hours) shows in the Estimated Time Remaining display.
• Select START. The countdown to the wash
cycle will show in the display window.
3-9
Extra Rinse
Temperature Guide
An extra rinse can be used to aid in the removal
of detergent or bleach residue from garments.
This option provides an additional rinse with the
same water temperature as in the normal rinse.
It is a preset setting for the Whitest Whites
cycle. You may select or deselect by pressing
EXTRA RINSE.
Prewash
Use this option for loads of heavily soiled garments that need pretreatment.
• Add detergent to the Main Wash Compartment of the dispenser drawer.
• Use powdered detergent to keep laundry
additives from predispensing into the wash
system.
This option adds tumbling time prior to the
selected main cycle. The washer continues
automatically from prewash into the main wash
cycle.
Wash Temp
Each cycle has a preset water temperature
setting. To change the water temperature, select the WASH TEMP button until the desired
setting is illuminated.
Select a water temperature based on the type
of load you are washing. Use the warmest
wash water safe for fabrics. Follow garment
label instructions.
The water temperature for all rinse cycles is
cold. Cold rinses save energy.
Wash Water Temperature
Suggested Fabrics
SUPER HOT
Sturdy colorfast fabrics
Heavy soils
HOT
Whites and pastels
Heavy soils
WARM
Bright colors
Moderate to light soils
COLD
Colors that bleed or fade
Light soils
In wash water temperatures colder than 60°F
(15.6°C), detergents do not dissolve well. Soils
may be difficult to remove.
Auto Temp Control
ATC (Auto Temp Control) electronically senses
and maintains a uniform water temperature.
ATC regulates incoming hot and cold water.
The ATC is automatically turned ON when a
cycle is selected. See Preset Cycle Settings
table in “Cycles.”
• ATC works for the wash temperature with
Warm and Cold settings.
• The Cold rinse temperatures depend on the
cold water at the faucet.
Spin Speed
Each cycle has a preset SPIN SPEED. To
change the spin speed, select the SPIN
SPEED button until the desired setting is illuminated.
End of Cycle Signal
This signal is helpful when you are removing
items from the washer as soon as it stops.
Select ON or OFF.
3-10
LAUNDRY GUIDE
Refer to the chart below for suggested load types and their corresponding cycles. Listed to the
right are the options available to each of these washer cycles.
CYCLE
SUGGESTED LOAD TYPE
AVAILABLE OPTIONS
Delay
Wash
Sanitary
Heavily soiled underwear, towels, work cloths, diapers, etc.
Whitest Whites
Soiled white fabrics
Heavy Duty
Heavily soiled underwear, towels, shirts, etc., made of cotton
Normal/Casual
Normally soiled blouses, shirts, overalls, etc., made of
polyester, nylon, cotton, linen, or cotton blends
Quick Wash
Small loads of 2-3 lightly soiled cotton, polyester, nylon, and
cotton blends
Delicate/
Hand Wash
Curtains and delicate clothing, dresses, skirts, shirts and
blouses, fabrics made of silk, and special care items marked
“Hand Washable”
Clean Washer
No clothes
Rinse & Spin
All loads
Drain & Spin
All loads
Soak
All loads
3-11
Extra
Rinse
Pre
Wash
End of
Cycle Signal
WASHER CARE
CLEANING THE WASHER
Cleaning the Door Seal/Bellow
1. Open the washer door and remove any
clothing or items from the washer.
2. Inspect the gray colored seal/bellow between the door opening and the basket for
stained areas. Pull back the seal/ bellow
to inspect all areas under the seal/bellow
and to check for foreign objects.
A
A. Seal/Bellow
If stained areas are found, wipe down
these areas of the seal/bellow, using the
procedure that follows.
a) Mix a dilute solution, using 3/4 cup (177 mL)
of liquid chlorine bleach, and 1 gal. (3.8 L)
of warm tap water.
b) Wipe the seal/bellow area with the dilute solution, using a damp cloth.
c) Let stand 5 minutes.
d) Wipe down area thoroughly with a dry
cloth and let the washer interior air dry
with door open.
IMPORTANT:
• Wear rubber gloves when cleaning for prolonged periods.
• Refer to the bleach manufacturer’s instructions for proper use.
3.
Washer Maintenance Procedure
This washer has a special cycle that uses
higher water volumes in combination with liquid
chlorine bleach to thoroughly clean the inside
of the washer.
NOTES:
• Read these instructions completely before
beginning the cleaning process.
• If necessary, the cleaning cycle may be interrupted by pressing the PAUSE/CANCEL
button. This will stop the cycle. A RINSE/SPIN
cycle must then be run to thoroughly rinse
the remaining bleach from the unit. Failure
to do so will cause damage to the unit and
clothing added to the next cycle.
Begin procedure
1. Open the washer door and remove any
clothing or items from the washer.
2. Be sure the door is closed.
3. Open the dispenser drawer and immediately add 2/3 cup (160 mL) of liquid chlorine
bleach to the bleach compartment.
NOTE: Do not add any detergent to this
cycle. Use of more than 2/3 cup (160 mL)
of bleach will cause product damage over
time.
4. Be sure the dispenser drawer is closed.
5. Select the CLEAN WASHER cycle.
6. Press START.
NOTE: The basket will rotate, then the
door will unlock, lock again, and then the
cycle will continue.
• The machine will not fill, but the basket
will rotate while the washer runs a short
sensing cycle. This will take approximately 3 minutes.
7. The cycle will determine if clothing or other
items are in the washer.
a) If no items are detected in the washer,
it will proceed to Step 8.
b) If any items are detected in the washer,
all the Cycle lights will flash and the
WASH and CONTROLS LOCKED
lights will remain lit. The door will unlock.
Press PAUSE/CANCEL to cancel the
failure code. Then repeat steps 1, 2 and
6 to start the cycle again.
3-12
8.
9.
Once the cycle has begun, allow the cycle
to complete.
After the cycle is complete, leave the door
open, slightly, to allow for better ventilation
and drying of washer interior.
Always do the following to maintain washer
freshness
• Use only HE High Efficiency detergent.
• Leave the door slightly open after each cycle
to allow for better ventilation and drying of
washer interior.
• Repeat the cleaning procedure monthly,
using 2/3 cup (160 mL) of liquid chlorine
bleach.
• If the procedure does not sufficiently improve
the machine freshness, please evaluate your
installation and usage conditions for other
causes.
Cleaning the exterior
Use a soft damp cloth or sponge to wipe up
any spills. Occasionally wipe the outside of your
washer to keep it looking new. Use mild soap
and water. Do not use abrasive products.
Cleaning the dispenser drawer
The dispenser drawer is removable for easy
cleaning.
1. Unlock the dispenser drawer by pressing
the Release Lever. See “Using the Dispenser.” Remove the drawer.
2. Remove the inserts (the siphon from the
softener and bleach compartments).
3. Wash the parts under running water.
NOTE: Do not wash components in the
dishwasher.
4. Replace the inserts and return the dispenser to the drawer.
WATER INLET HOSES
Replace inlet hoses after five years of use to
reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks,
cuts, wear or leaks are found.
When replacing your inlet hoses, record the
date of replacement.
VACATION, STORAGE, &
MOVING CARE
Install and store your washer where it will not
freeze. Because some water may stay in the
hoses, freezing can damage your washer. If
storing or moving your washer during freezing
weather, winterize it.
Non-use or vacation care:
Operate your washer only when you are at
home. If you will be on vacation or not using
your washer for an extended period of time,
you should:
• Unplug washer or disconnect power.
• Turn off the water supply to the washer. This
helps avoid accidental flooding (due to a water
pressure surge) while you are away.
• Slightly open door to provide ventilation.
To winterize washer:
1. Put 1 qt (1 L) of R.V.-type antifreeze in the
drum.
2. Run washer on a Drain/Spin cycle.
3. Unplug washer or disconnect power.
4. Shut off both water faucets.
5. Disconnect water inlet hoses from faucets
and drain.
To use washer again:
1. Flush water pipes.
2. Reconnect water inlet hoses to faucets.
3. Turn on both water faucets.
3-13
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can
result in death, fire, or electrical shock.
4.
5.
Plug in washer or reconnect power.
Run the washer through the Normal/Casual cycle. Use only HE High Efficiency
detergent. Use 1/2 the manufacturer’s
recommended amount for a medium sized
load.
To transport the washer:
1. If washer will be moved during freezing
weather, put in 1 qt (1 L) of R.V.-type
antifreeze in the drum. Run washer on a
Drain/Spin cycle.
2. Unplug the power cord.
3. Disconnect the drain hose from the drain
system and attach to rear panel clips.
4. Shut off both water faucets.
5. Disconnect the water inlet hoses from faucets, then drain the hoses and clip them
to the rear panel of the washer.
6. IMPORTANT: Call service. Do not reuse
transport bolts. Unit must be transported
in the upright position. To avoid suspension and structural damage, your machine
must be properly set up for relocation by
a certified technician.
Reinstalling the washer
1. Follow the “Installation Instructions” to
locate, level and connect the washer.
2. Run the washer through the Normal/
Casual cycle to clean the washer and
remove the antifreeze, if used. Use only
HE High Efficiency detergent. Use 1/2 the
manufacturer’s recommended amount for
a medium sized load.
3-14
TROUBLESHOOTING
WASHER & COMPONENTS
ERROR CODES
When all cycle indicator lights are blinking, see
which status light is also illuminated and then check
the list below for potential problem and troubleshooting checks. An error code may be shown in
the Estimated Time Remaining display (on some
models).
• “Spin” and “Wash” (HT “Rinse” and “Cycle
Complete”) illuminated or “F20” on display
(Water Inlet Problem—no water or insufficient
water supply)
Select PAUSE/CANCEL twice to cancel the cycle
Unplug washer or disconnect power.
Check the following:
Are water faucets completely turned on?
Are screens at inlet hose connection to washer
clogged? Are water inlet hoses kinked?
Are water inlet hoses frozen?
• Any other Status light combination (Electrical Problem)
Select PAUSE/CANCEL twice to cancel the cycle.
Select DRAIN/SPIN if there is excessive water
in the washer.
Re-select cycle and press START.
NOISY, VIBRATING, OFF-BALANCE
• Is the washer level?
The washer must be level. The four feet should
be properly installed, and the nuts should be
tightened against the washer cabinet.
All four feet of the washer must be in firm contact
with the floor. If the washer is on a pedestal, the
washer must be secured to the pedestal and all
four pedestal feet must be in firm contact with
the floor.
• Washer making a different noise?
As with any new product, you will hear sounds
that you are not accustomed to. You may hear
various sounds when the door is locked or unlocked, and during the washing, rinsing, or spinning process. Between changes in wash actions,
there will be momentary pauses. You will hear
water spraying and splashing during the wash
and rinse cycles. These new sounds and pauses
are part of normal washer operation.
• Is washer installed on a sturdy and solid
floor?
Refer to the “Installation Instructions” for flooring requirements. Noise and vibration may be
reduced by placing a piece of 3/4˝ (19.1 mm)
plywood underneath your washer.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can
result in death, fire, or electrical shock.
The plywood may extend underneath both washer
and dryer to keep them at equal heights.
Plug in washer or reconnect power. Re-select
cycle and press START.
• “Spin,” “Wash” (HT “Rinse,”“Cycle Complete”) and “Add a Garment” illuminated or
“F21” on display (Drain Problem)
Select PAUSE/CANCEL twice to cancel the cycle.
Unplug washer or disconnect power.
Check the following:
Is the drain hose kinked, frozen, clogged, or more
than 96˝ (2.4 m) above the floor?
• Is the washer gurgling or humming?
As water is drained from the washer, you may
hear air being pulled through the pump. This happens during the end of draining. It is normal.
• Are you washing items with metal snaps,
buckles or zippers?
You may hear metal items touching the washer
drum. This is normal.
• Were the 4 shipping bolts in the back of the
machine removed?
See “Remove Transport System.”
3-15
LEAKING
• Was the door opened during “Add a garment”?
Water can drip off the inside of the door, when
the door is opened after the start of a cycle.
• Is HE detergent being used?
The non-High Efficiency detergents can cause
oversudsing that can leak from the rear of the
washer.
• Are the fill hoses tight?
• Are the fill hose gaskets properly seated?
Check both ends of each hose. See “Connect
the Inlet Hoses.”
• Is the drain hose properly installed?
The drain hose should be secured to the drainpipe
or laundry tub. See “Secure the Drain Hose.”
• Is the sink or drain clogged?
Sink and drainpipe must be able to carry away
17 gal. (64 L) of water per minute. If clogged
or slow, water can back up out of drainpipe or
sink. Check household plumbing (laundry tubs,
faucets, drainpipe, water pipes) for leaks.
DISPENSER OPERATION
• Did you follow the manufacturer’s directions
when adding detergent and fabric softener to
the dispensers?
Measure detergent and fabric softener. Slowly
pour into the dispensers. Wipe up all spills. Dilute
fabric softener in the fabric softener dispenser.
• Did you put powdered or liquid color-safe
bleach into the liquid chlorine bleach dispenser (on some models)?
Add powdered or liquid color-safe bleach directly
to the washer basket. Do not use the chlorine
bleach dispenser for color-safe bleach.
• Is the fabric softener dispenser clogged?
Clean the fabric softener dispenser. See “Washer
Care” for details.
• Are the laundry additives in the correct dispenser compartment?
Add the correct amounts of detergent, fabric
softener or liquid chlorine bleach to the correct
compartments. Add powdered or liquid color-safe
bleach to the Main Wash compartment.
• Is there water in the dispenser at the end of
the cycle?
A small amount of water will remain in the dispenser compartment. This is normal.
WASHER ODOR
• Have you run the Clean Washer Cycle
lately?
To freshen your washer and to avoid odors, see
“Cleaning The Washer.”
• Are you using HE detergent?
Use of non-HE detergent can cause a film residue
which can result in odor.
• Did you leave the door open after use?
This washer has a tight seal to avoid water leaks.
To avoid odors leave the door open to allow the
washer to dry between uses.
DOOR WON’T UNLOCK
• Did all of the water drain out of the washer
during the spin?
Select DRAIN/SPIN to remove any water remaining in the washer. The washer door will unlock
at the end of the drain.
• Is the door locked and is the “Add a garment”
light on?
Press PAUSE/CANCEL once. The door will unlock.
3-16
WASHER OPERATION
• Are the shipping bolts removed?
All four shipping bolts must be removed for proper
operation of the washer.
WASHER WON’T RUN, FILL, RINSE, OR
TUMBLE; WASHER STOPS
• Has a cycle been selected, but START has not
been selected and held for 1 second?
Press and hold START, for 1 second.
• Was the door open after completion of last
cycle?
The door must be opened and closed again to
start a new cycle.
WASHER CONTINUES TO FILL OR DRAIN,
DRAIN CYCLE SEEMS STUCK
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can
result in death, fire, or electrical shock.
• Is the top of drain hose lower than 30˝ (76 cm)
on washer?
The top of the drain hose must be at least 30˝
(76 cm) above the floor. See “Drain System.”
• Is the power cord plugged into a grounded
3 prong outlet?
Plug power cord into a grounded 3 prong outlet.
• Are you using an extension cord?
Do not use an extension cord.
• Has a household fuse blown, or has a circuit
breaker tripped?
Replace the fuse, or reset the circuit breaker.
• Are both the hot and cold water faucets
turned on?
Turn on the water.
• Is the water inlet hose kinked?
Straighten the hoses.
• Are the water inlet valve screens clogged?
Turn off the water and remove inlet hoses from
the washer. Remove any accumulated film or
particles. Reinstall hoses, turn on water and
check for leaks.
• Is the washer in a normal pause in the
cycle?
The washer pauses for about 2 minutes during
certain cycles. Allow the cycle to continue. Some
cycles feature periods of tumbling and soak.
• Is the washer overloaded?
Wash smaller loads.
• Is the washer door firmly shut?
The door must be closed during operation.
• Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?
The drain hose should be loose yet fit securely. Do
not seal the drain hose with tape. The hose needs
an air gap. See “Secure the Drain Hose.”
WASHER WON’T DRAIN OR SPIN, WATER
REMAINS IN WASHER
• Is the drain hose clogged, or the end of the
drain hose more than 96˝ (2.4 m) above the
floor?
• Is the voltage low?
Check electrical source or call electrician.
• Excessive suds?
When excessive suds are detected, a special
suds routine automatically starts. Cycle will
complete once extra suds are removed. This will
occur more frequently when a non-HE detergent
is used.
• Is the load balanced?
A single or bulky item may cause imbalance. Add
more items or redistribute the load.
NOT ENOUGH WATER / NOT ENOUGH SUDS
• Low water?
This washer uses very little water to provide good
cleaning results. You will see little or no water
splashing in this washer. This is normal.
• Are you using HE detergent?
HE detergent is a low sudsing detergent. This
is normal and will not affect cleaning performance.
3-17
CLOTHES CARE
WASH / RINSE TEMPERATURE
• Are the hot and cold water inlet hoses reversed?
See “Connect the Inlet Hoses.”
• Are you washing many loads?
As your frequency of loads washed increases,
the water temperature may decrease for hot and
warm temperatures. This is normal.
CYCLE TIME CHANGES/CYCLE TOO LONG
• Estimated cycle time?
The cycle times vary automatically based on
your water pressure, water temperature, detergent, and clothes load. The cycle time will be
extended if oversudsing occurs or the load is
unbalanced. The SUDs routine removes extra
suds and assures proper rinsing of your garments. The options you select will also affect the
cycle times that are shown in the Preset Cycle
Settings table.
• Excessive suds?
When excessive suds are detected, a special
suds routine automatically starts. This routine
will add time to the original cycle.
• Did the load cause imbalance?
When too much imbalance occurs, an imbalance
routine will start to redistribute the load. During
the imbalance routine the time displayed may
pause until this activity is complete, then resume
with the remainder of the cycle.
• Are you washing a single item or bulky
load?
Spin time is added if an unbalanced load is detected. The washer will attempt to redistribute
the load with additional tumbling.
• Did you wash a large load on the Quick Wash
cycle?
The Quick Wash cycle is designed for smaller
load sizes (2-3 items) of lightly soiled garments.
If larger loads are washed in this cycle, wash
time will be increased.
• Did you wash a large load in a gentle or Delicate cycle?
When using the Quick Wash or Delicate cycles,
you should use small loads. This ensures a gentle
wash for your garments without increasing cycle
times.
LOAD TOO WET
• Did you use the right cycle for the load being
washed?
Select a cycle with a higher spin speed.
• Did you wash a single item or bulky items or
have you overloaded the washer?
A single item, bulky items, or overloading may
cause imbalance. Add items or try to evenly distribute your wet laundry in the drum, and start a
Drain/Spin cycle. If the laundry is still wet, take half
of the load out of the washer and try again.
• Did you use HE detergent?
Suds during rinse and spin cycles can reduce
spin speed. Use HE detergent.
RESIDUE, LINT, STAINS ON LOAD;
GRAY WHITES, DINGY COLORS
• Did you add detergent to the dispenser?
For best results, add detergent to the detergent
compartment. Do not add detergent to the washer
drum.
• Did you sort properly?
Sort lint givers (towels, chenille) from lint takers
(corduroy, synthetics). Dye transfer can occur
when mixing whites and colors in a load. Sort
dark clothes from whites and lights.
• Did you overload the washer?
Do not overload the washer. The washer can be
fully loaded, but not tightly packed. The wash
load must be balanced. Lint can be trapped in
the load if overloaded.
• Check the following:
Was paper or tissue left in pockets?
• Did you use enough HE detergent?
Follow manufacturer’s recommendations for the
type of load you are washing. For best performance, use only High Efficiency detergent. Use
enough HE detergent to remove soil and hold it
in suspension.
• Do you have hard water?
Use more detergent for washing heavy soils in
cold or hard water.
• Is the water colder than 60°F (15.6°C)?
Wash water colder than 60°F (15.6°C) may not
completely dissolve the detergent. Use hot or
warm washes if safe for the fabric load. Make
sure your hot water system is adequate to provide
a hot water wash.
3-18
• Are you using a low speed wash cycle?
Powdered detergents may not dissolve well in
a slow-speed cycle. For best results, use liquid
detergent for slow-speed cycles such as Delicate.
LOAD IS WRINKLED, TWISTED, TANGLED
• Did you unload the washer promptly?
Unload the washer as soon as it stops.
• Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon
as it stops.
• Did you use the right cycle for the load being
washed?
Use the Delicate cycle or another cycle with a
low spin speed to reduce wrinkling.
• Did you use a fabric softener dispensing
ball?
Dispensing balls will not operate correctly with
this washer. Add liquid fabric softener to the fabric
softener compartment.
• Did you overload the washer?
The wash load must be balanced and not overloaded. Loads should tumble freely during washing.
• Did you use powdered detergent in a lowspeed cycle?
Consider using liquid detergent.
• Did you use Quick Wash on a large load?
For best results, use Quick Wash for small, lightly
soiled loads.
• Was the wash water warm enough to relax
wrinkles?
If safe for load, use warm or hot wash water.
• Are the hot and cold water hoses reversed?
Check that the hot and cold water hoses are connected to the right faucets. A hot rinse followed
by spin will cause wrinkling. See “Connect the
Inlet Hoses.”
3-19
— NOTES —
3-20
COMPONENT ACCESS
This section instructs you on how to service each component inside the Duet Sport™ Front-Loading Automatic Washer. The components and their locations are shown below.
COMPONENT LOCATIONS
Water Inlet Valve
Line Filter
Pressure
Switch
Detergent
Dispenser Motor
& Assembly
Central
Control Unit
Temperature Sensor
(On Rear Of Tub)
Heater (On
Rear Of Tub)
Basket
Tub Assembly
Rear Interlock
Switch
ECO Valve
Drive Motor
Motor
Control Unit
Front Interlock
Switch
Drain Pump
Not Shown: Console,
Touchpad/LED Assembly, &
Door Switch Assembly
4-1
REMOVING THE CONSOLE AND
THE TOUCHPAD/LED ASSEMBLY
5.
UI8
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
4.
To remove the console:
a) Pull out and disconnect cable connector UI8 from the central control unit.
b) Remove the cable wires from the two
central control unit clips.
Central Control Unit
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Remove the three T-20 hex-head Torx
screws from the top cover of the washer.
Pull back on the cover and release the
tabs in the console from the slots in the
cover, then lift the cover off the unit.
Clips
c) Pull the detergent dispenser drawer
out as far as it will go, then press down
on the release tab, and remove the
drawer from the unit.
Dispenser Drawer
Release Tab
Console
Tabs
Top Cover Screws
4-2
d) Remove the two screws at the recessed
hole and bottom of the console.
6.
To remove the touchpad/LED assembly:
a) Pull the selector knob off the switch
shaft.
b) Press the seven console locking tabs,
and unsnap the touchpad/LED assembly, then lift the assembly from the
console and remove it.
Pull Off
Selector Knob
Console Screws
e) Lift the top edge of the console and
unhook it from the holder clips.
Lift Top Edge
Of Console
Release 7 Console Locking Tabs
f) Press the locking tab on the right rear
side of the console inward, and remove the console.
Touchpad/LED Assembly
Console
Locking Tab
Press
4-3
REMOVING THE CENTRAL CONTROL UNIT
Central Control Unit Connectors (12)
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Wire Clamps
1.
2.
3.
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Remove the top cover from the washer
(see page 4-2 for the procedure).
6.
Pry up on the locking tab, and push the
central control unit (CCU) toward the
rear of the washer as far as it will go, and
remove the CCU tabs from the keyhole
slots in the chassis.
CCU Locking Tab
Push
Central Control Unit
4.
5.
Pull the wire connectors off the edges of
the central control unit circuit board (see
the top right photo). When you pull an
edge connector off the board, first pry the
locking tab away from the connector with
a small screwdriver blade to release it.
Slide the hooked ends of the two wire
clamps off the locking tabs, and remove
the wires from the clamps.
Keyhole Slots
CCU Tabs
4-4
Make sure that you seat the connectors firmly
onto the circuit board, and that they lock securely into place.
REASSEMBLY NOTE: The photo shows the
connector callouts for the central control unit.
DS2 - Door Switch
2 BU Wires
Blue Stripe
PR6 - Pressure Switch
6 BU Wires
Not Used
MI3
Serial Com
3 BU Wires
Red Stripe
TH2 - Temp Sensor
2 BK Wires
Not Used
No Stripe
UI8 - User Interface
1 BK, 7 WH Wires
DI6 - Dispenser
4 BU Wires
BU Stripe
VCH7 - Water Inlet
4 BU Wires
RD Stripe
HE2 - Heater
MS2 - Drive Motor
WH Stripe
IF2 - Line Filter
GN Stripe
DLS2 - Door Lock Switch
BK Stripe
DP2 - Drain Pump
2 BK Wires
BK Stripe
DL3 - Door Lock
3 BK Wires
GN Stripe
CENTRAL CONTROL UNIT
Board Edge Connectors
Connector Locking Tabs
4-5
Not Used
REMOVING THE WATER INLET VALVE
Lift Locking Tab
Pull Connector
Out
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
4.
Cold Water (Stripe)
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Remove the water hoses from the hot
and cold water inlet valve.
Remove the top cover (see page 4-2 for
the procedure).
Solenoid
Terminal Holder
Water Inlet Valve
Water Inlet Valve
Inlet Hose
& Clamp
7.
5.
6.
Lift the locking tabs with a small-blade
screwdriver (see the top right photo), and
pull the wire connectors out of the hot
and cold water inlet valve solenoid terminal holders. NOTE: The cold water wire
connector has a black stripe on it.
Loosen the clamp, and pull the water inlet hose off the water inlet valve.
At the rear of the washer, remove the
screw from the water inlet valve. Slide
the valve to the right, and push it into the
washer off the rear panel.
Water Inlet Valve Screw
4-6
REMOVING THE PRESSURE SWITCH
4.
5.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
Press and release the two wire connector locking arms and pull the connector
off the pressure switch.
Pull the pressure hose off the pressure
switch fitting.
Wire Connector
Pressure Switch
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Remove the top cover from the washer
(see page 4-2 for the procedure).
Pressure Hose
6.
Pressure Switch
Turn the pressure switch 90° in a clockwise (CW) direction, and align the key
on the switch with the slot in the chassis,
then remove the switch from the washer.
Tu
rn
4-7
v
90° C
mo
W To Re
e
REMOVING THE LINE FILTER & POWER SUPPLY CORD
c) Disconnect the three wire connectors
from the line filter. NOTE: Press and release the locking arm on the 2-wire connector to disconnect it from the filter.
Line Filter Wire
Connectors
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Remove the top cover from the washer
(see page 4-2 for the procedure).
5.
Line Filter
4.
To remove the power supply cord:
a) Remove the screw from the green
ground wire.
b) Pull the connectors with the white and
black wires from the line filter terminals.
Ground Screw
To remove the line filter:
a) Remove the T-20 Torx/hex-head screw
from the line filter.
b) Position the line filter so that the four
tabs are aligned with the chassis slots
and remove the filter from the washer.
White Wire
4 Tabs
Screw
Line Filter
4-8
Black Wire
c) Pull the washer away from the wall far
enough to access the power supply
cord on the rear panel.
d) Use a pair of pliers and turn the strain
relief on the power supply cord 90° in
either direction. Align the strain relief
key with the slot in the rear panel, and
remove the cord from the washer.
Power Supply
Cord Strain Relief
4-9
REMOVING THE DETERGENT DISPENSER ASSEMBLY
7.
8.
Remove the left hex-head screw from the
support bracket.
Loosen the clamp and remove the water
supply tube from the detergent dispenser.
Left Support
Bracket Screw
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
Water
Supply Tube
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Remove the top cover from the washer
(see page 4-2 for the procedure).
9.
Lift the locking tabs and remove the two
wire connectors from the detergent dispenser motor terminals. When you reconnect the wire connectors, note that
the top connector has a blue stripe on it.
Detergent Dispenser
4.
5.
6.
Remove the console from the washer
(see step 5 on page 4-2 for the procedure).
Remove the detergent dispenser screws
from the front and top of the washer.
Loosen the clamp and remove the tub-todispenser vent tube from the dispenser.
Blue Stripe
Detergent Dispenser
Motor Wire Connectors
Detergent
Dispenser
Vent Tube
Dispenser Screws
4-10
10. Remove the three hex-head screws from
the lower front access panel, then lower
the panel, and remove it.
13. Pull the bellows off the lip of the front
panel, and push the bellows inside the
front panel.
14. Remove the two T-20 Torx screws from
the door switch assembly.
Lower Front
Access Panel
Screws
Door Switch
Assembly Screws
11. Open the washer door.
Bellows
Pull Bellows
Off Lip Of
Panel
15. Close the washer door.
16. Remove the four hex-head screws from
the top and bottom of the front panel and
remove the panel from the unit.
Door Switch
Assembly
Retaining Wire
Top Screws
12. Using a small screwdriver or a pair of
long-nosed pliers, pull the tension spring
on the retaining wire out from around
the front of the bellows, and remove the
wire.
Retaining Wire
Tension Spring
Front Panel
Bottom Screws
Continued on the next page.
4-11
17. Loosen the clamp from the main water
feed tube and remove the tube from the
detergent dispenser.
REASSEMBLY NOTE: When you reconnect
the water feed tube, align the arrow on the tube
with the line on the detergent dispenser.
18. Pull back and unhook the tab on the left
side of the detergent dispenser from the
cabinet side panel slot, then lift the dispenser out of the washer.
Side Panel Slot
Tube To Dispenser
Detergent Dispenser Tab
Line
Arrow
Water Feed Tube
Detergent Dispenser
Tube To Tub
4-12
REMOVING THE DETERGENT DISPENSER MOTOR
4.
5.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
6.
Lift the locking tabs and remove the two
wire connectors from the detergent dispenser motor terminals. NOTE: When
you reconnect the wire connectors, make
sure to position the connector with the
blue stripe on top.
Pry up on the cam actuator and unsnap it
from the motor shaft.
Remove the mounting screw from the
detergent dispenser motor and remove
the motor.
Mounting Screw
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Remove the top cover from the washer
(see page 4-2 for the procedure).
Motor Shaft
Cam Actuator
Blue Stripe
Dispenser Motor
Wire Connectors
Detergent Dispenser Motor
4-13
REMOVING THE DOOR SWITCH ASSEMBLY
AND THE BELLOWS
6.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Using a small screwdriver or a pair of
long-nosed pliers, pull the tension spring
on the retaining wire out from around
the front of the bellows, and remove the
wire.
Retaining Wire
Tension Spring
Failure to do so can result in death or
electrical shock.
1.
2.
3.
4.
5.
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Remove the top cover and the console
(see page 4-2 for the procedures).
Remove the lower front access panel
(see step 10 on page 4-11 for the procedure).
Open the washer door.
7.
To remove the door switch assembly:
a) Pull the bellows off the lip of the front
panel beside the door switch assembly just enough to access the switch
assembly.
b) Remove the two T-20 Torx screws
from the door switch assembly.
Bellows
Retaining Wire
Door Switch
Assembly Screws
Pull Bellows
Off Lip Of
Panel
Door Switch
Assembly
4-14
c) Pull the door switch assembly out and
turn it over so that you can access the
connectors.
d) Unlock the tabs and disconnect the
three wire connectors from the door
switch terminals, then remove the assembly.
Bellows Retaining
Clamp Screw
3 Door Switch
Assembly Connectors
d) Remove the bellows retaining clamp
from around the bellows.
Remove Bellows
Retaining Clamp
8.
To remove the bellows:
a) Remove the two T-20 Torx screws
from the door switch assembly (see
the photo in step 7b).
b) Remove the front panel from the
washer (see steps 15 and 16 on page
4-11 for the procedure).
c) Turn the bellows retaining clamp screw
counterclockwise until the clamp is
loose enough to remove it from around
the bellows (see the top right photo).
NOTE: It may be necessary to completely remove the screw from one
end of the clamp.
Continued on the next page.
4-15
e) Pull the bellows off the front of the
tub.
REASSEMBLY NOTE: When you reinstall the
bellows, be sure to position the “weep holes”
at the bottom, as shown below.
Remove Bellows
Bellows Weep Holes
4-16
REMOVING THE DRAIN PUMP
5.
6.
Loosen the clamp and remove the pumpto-tub hose from the drain pump.
Loosen the clamp and remove the pumpto-drain hose from the drain pump.
REASSEMBLY NOTE: When you reconnect
the hoses, align their tab(s) with the marks on
the drain pump.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
Pump-To-Tub Hose
Tabs
Pump-ToDrain Hose
Tab
Arrow
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Remove the lower front access panel (see
step 10 on page 4-11 for the procedure).
7.
Using a flat-blade screwdriver, lift the
rubber pad, and slide the pump to the left
and unhook the bottom tab, then lift the
pump out of the chassis floor slots.
Drain Pump
4.
Using a shallow pan to catch the water,
unscrew the filter from the drain pump,
and drain the water from the pump.
Lift Rubber Pad
Tab
Continued on the next page.
Drain Pump Filter
4-17
8.
9.
Lift the wire cover on the drain pump, and
disconnect the wire connector from the
terminals.
Remove the wires from the clip, and remove the drain pump from the washer.
REASSEMBLY NOTE: When you reinstall the
drain pump, make sure that you completely
reseat the rubber pad in its chassis floor slot.
4-18
Cover
Wire Clip
Wire Connector
REMOVING THE ECO VALVE
5.
6.
Pull the pressure hose off the air trap that
is connected to the pump-to-tub/ECO
valve hose.
Loosen the clamps at both ends of the
pump-to-tub hose, and pull the hose/
ECO valve off the tub and drain pump.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Remove the lower front access panel (see
step 10 on page 4-11 for the procedure).
Pressure Hose
Tub Clamp
Air
Trap
Pump Clamp
Pump-To-Tub Hose
Drain Pump
4.
Using a shallow pan to catch the water,
unscrew the filter from the drain pump,
and drain the water from the pump.
ECO Valve
Drain Pump Filter
4-19
REMOVING THE MOTOR CONTROL UNIT
6.
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
4.
5.
Pull the bottom of the rear panel out, and
slide it down so the top edge is out from
behind the lip of the upper panel, and remove the rear panel.
Motor Control Unit
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Pull the washer away from the wall.
Remove the four plastic shipping bolt
hole covers. To remove a cover, lift the
rounded end to unhook the locking tab
from the slot in the chassis, and slide the
cover off the rear panel.
Remove the hex-head screws (arrows)
from the rear panel.
7.
8.
9.
Pull the hose out of the holders on top of
the motor control unit.
Remove the wire ties from the cover.
Use a flat-blade screwdriver, and pry the
locking tab up on the bottom of the motor
control unit to release it, then slide the
unit forward to release the four tabs from
the keyhole slots, and lift the motor control unit from the washer.
Pull Hose Out
Of Holder
Tab
Lift Rounded End
& Slide Cover Off
Pull Wire Ties
Out Of Cover
4 Shipping Bolt
Hole Covers
Pry Up Tab
To Release
Rear Panel
4-20
10. Disconnect the four wire connectors from
the motor control unit and remove the
unit.
Motor Control Unit
Wire Connectors
4-21
REMOVING THE TEMPERATURE SENSOR & HEATER
b) Loosen the 10 mm nut and pull the
temperature sensor out of the heater.
10 mm Nut
Pull Temperature
Sensor Out Of
Heater
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
4.
6.
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Pull the washer away from the wall.
Remove the rear panel from the washer
(see page 4-20 for the procedure).
To remove the heater:
a) Remove the temperature sensor from
the heater (see step 5).
b) Loosen (do not remove) the 10 mm
nut on the heater.
c) Disconnect the two wires and the ground
connector wire from the heater.
Temperature Sensor & Heater
Ground Wire
Temperature Sensor & Heater
5.
Heater
Wires
To remove the temperature sensor:
a) Disconnect the wire connector from
the temperature sensor.
d) Pull the heater out of the tub opening.
Heater
Temperature Sensor
Wire Connector
4-22
10 mm Nut
REMOVING THE DRIVE BELT AND MOTOR
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
4.
Basket Drive Pulley
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Pull the washer away from the wall.
Remove the rear panel from the washer
(see page 4-20 for the procedure).
6.
To remove the motor:
a) Remove the wire standoff from the motor by squeezing the tabs and pushing
the standoff out of the mounting hole.
b) Disconnect the three wire connectors
from the motor terminals.
c) Remove the 5/8˝ mounting bolt from
the motor.
Motor Mounting Bolt
Drive Belt & Motor
5.
Motor Wire
Connectors
To remove the drive belt, pull out on
the belt, and turn the basket drive pulley
until the belt slides off (see the top right
photo).
Wire Standoff
Continued on the next page.
4-23
d) Rotate the motor down and pull it toward you so the bracket studs are out
of the tub mounting holes, and remove
the motor.
Drive Motor
Studs
Drive Motor
Drive Motor
4-24
REMOVING AN INTERLOCK SWITCH
4.
Press the two locking tabs in to release
them, and slide the switch holder up and
out of the chassis cutout.
Locking Tabs Release
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
1.
2.
3.
Unplug washer or disconnect power.
Turn off the water supply to the washer.
If you are servicing the rear interlock
switch, pull the washer away from the
wall, and remove the rear panel from the
washer (see page 4-20 for the procedure).
If you are servicing the front interlock
switch, remove the lower front access
panel (see step 10 on page 4-11 for the
procedure).
5.
Disconnect the two wires from the switch
terminals and unhook the wires from the
clips.
Rear Interlock Switch
Interlock Switch
Wire Connectors
Wire Clips
Front Interlock Switch
Continued on the next page.
4-25
6.
Push out on the two locking tabs of the
switch holder, rotate the switch in the
direction of the arrow, and remove the
switch from the holder.
Rotate Switch Up
Switch Holder
Locking Tabs
Interlock Switch
4-26
REMOVING THE BASKET DRIVE PULLEY
6.
Use a large screwdriver and lock the pulley, then remove the 15/16˝ nut from the
drive pulley.
Basket Drive Pulley
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
15/16˝ Nut
Drive Belt
1.
2.
3.
4.
5.
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Pull the washer away from the wall.
Remove the rear panel from the washer
(see page 4-20 for the procedure).
Remove the drive belt from the pulley by
rotating the pulley and pulling the belt off
(see the top right photo).
7.
4-27
Pull the basket drive pulley off the basket
shaft and remove it.
Basket Drive Pulley
REMOVING THE TUB & BASKET AND BAFFLE
7.
Remove the eight hex-head screws from
the front frame and remove the frame.
Front Frame Screws
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
8.
Remove the 1/2˝ bolts (3 each) from the
front top and bottom tub weights, and remove the weights from the tub.
Top Front
Weight
Unplug washer or disconnect power.
Turn off the water supply to the washer.
Pull the washer away from the wall.
Remove the detergent dispenser assembly (see pages 4-10 through 4-12 for the
procedure).
5. Loosen the clamp and remove the main
water feed tube from the detergent dispenser.
6. Pull the free end of the main water feed
tube from the tub opening.
REASSEMBLY NOTE: When you reconnect
the water feed tube, align the arrow on the tube
with the line on the detergent dispenser.
1.
2.
3.
4.
Bottom Front
Weight
9.
Tube To Dispenser
Line
Rotate the support out of the way, and
remove the three 1/2˝ bolts from the top
rear weight, then remove the weight from
the washer.
Support Bracket
Arrow
Water Feed Tube
Tube To Tub
Top Rear
Weight
4-28
10. Remove the bellows from the tub (see
pages 4-14 through 4-16 for the procedure).
11. Using a shallow pan to catch the water,
unscrew the filter from the drain pump,
and drain the water from the pump.
Drain Pump Filter
12. Loosen the clamp and remove the pumpto-tub hose from the drain pump.
REASSEMBLY NOTE: When you reconnect
the hose, align the tab with the arrow on the
drain pump.
14. Loosen the clamp and remove the vent
tube-to-tub end.
Vent Tube-To-Tub
15. Remove the basket drive pulley from the
basket shaft (see page 4-27 for the procedure).
16. Remove the T-20 Torx screw from the
ground wire that is connected to the bearing hub, and pull the wire out of the tub
holes.
Pump-To-Tub Hose
Tab
Arrow
Ground Wire Screw
Bearing Hub
17. Disconnect the pressure hose from the
pressure switch.
Pressure Switch
13. Remove the rear panel (see page 4-20
for the procedure).
Pressure Hose
Continued on the next page.
4-29
18. Remove the drive motor from the tub (see
page 4-23 for the procedure).
19. Remove the temperature sensor and
heater from the tub (see page 4-22 for
the procedure).
20. Remove the four motor control unit wiring
standoffs from the tub. Squeeze in on the
standoff tabs to release the standoffs.
b) Using a pair of pliers, turn the top of
the shock absorber 90° so that the
locking tabs align with the slots in the
tub, and remove the shock absorber.
Slot
Tab
Turn Shock
Absorber Here
Motor Control Unit Wiring Standoffs
21. Remove the four shock absorbers from
the tub. To remove a shock absorber:
a) Remove the 11/16˝ (17 mm) mounting bolt and nut from the base.
REASSEMBLY NOTE: When you reinstall the shock absorbers in the base
mounting brackets, tighten the nut until it
contacts the bracket, then turn the nut an
additional 1/4-turn.
22. Remove the end of the vent tube from
the tub.
23. To remove the tub and basket:
a) Lift the tub and basket assembly and
unhook the two suspension springs,
then remove the assembly from the
washer, and place it front-side down
on a padded surface.
Remove Vent Tube
Unhook Tub Springs
11/16˝ (17 mm)
Bolt & Nut
4-30
b) Remove the flat nuts from the tub.
Rear Half Of Tub
Remove Flat Nuts
c) Mark the edges of the tub clamps with
a pencil to make it easier to reinstall
later.
d) Use a large flat-blade screwdriver and
pry off the tub clamps.
Front Half Of Tub
Pencil Marks
Tub Clamp
Screwdriver
Pry Clamp Off
e) Use a large flat-blade screwdriver and
pry the tub halves apart, then lift the
rear half of the tub off the front half
(see the top right photo).
f) Lift the basket from the front half of the
tub.
4-31
Basket
24. To replace the tub gasket, pry the gasket out of the slot, and remove it. NOTE:
The tub gasket hub is molded into the
rear half of the tub. If it is worn and needs
to be replaced, replace the rear half of
the tub.
Baffle Mounting Tabs
Rear Of Tub
Basket Tabs
Basket Hub
Baffle Stops
Pry Up Basket Tabs
Tub Gasket
25. To replace a basket baffle (see the
right column photos):
a) Position the basket with the baffle to
be removed on top.
b) Using a flat-blade screwdriver, pry up
on the two basket locking tabs so they
are above the baffle stops.
c) Reach inside the basket, and slide the
baffle toward the opening until the tabs
are aligned with the large basket slots,
then lower the baffle, and remove it
from the basket.
NOTE: When you reinstall the baffle,
make sure that you press the two basket locking tabs down below the baffle
stops.
4-32
Slide Baffle Forward & Lower Tabs Through Slots
Baffle Removed
COMPONENT TESTING
Before testing any of the components, perform
the following checks:
• Control failure can be the result of corrosion
on connectors. Therefore, disconnecting
and reconnecting wires will be necessary
throughout test procedures.
• All tests/checks should be made with a
VOM or DVM having a sensitivity of 20,000
ohms-per-volt DC, or greater.
• Check all connections before replacing
components, looking for broken or loose
wires, failed terminals, or wires not pressed
into connectors far enough.
• Resistance checks must be made with power cord unplugged from outlet, and with wiring harness or connectors disconnected.
• Unless stated otherwise, make all resistance checks by disconnecting the component connector at the Central Control Unit
(CCU).
Electrical Shock Hazard
Disconnect power before accessing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
INLET VALVE SOLENOIDS
To check the inlet valve solenoids at the CCU,
perform the following steps.
1. Unplug washer or disconnect power.
2. Disconnect the inlet valve solenoid connector VCH7 (see page 4-5) from the
CCU.
3. Set the ohmmeter to the R X 100 scale.
4. Touch the ohmmeter test leads to the following connector pins. The meter should
indicate between 750 and 850 Ω.
• Pins 1 & 3 (cold)
• Pins 5 & 7 (hot)
COLD
HOT
Refer to page 4-6 for the procedure for accessing the inlet valve.
To check the inlet valve solenoids at the
component terminals, perform the following
steps.
1. Unplug washer or disconnect power.
2. Disconnect the solenoid connectors from
the inlet valve terminals.
3. Set the ohmmeter to the R X 100 scale.
4. Touch the ohmmeter test leads to the
cold and hot water connector terminals.
The meter should indicate between 750
and 850 Ω.
1
2
3
COLD
5-1
4
5
6
7
HOT
Connector VCH7
At CCU
Electrical Shock Hazard
Disconnect power before accessing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
To check the pressure switch at the CCU, perform the following steps.
1. Unplug washer or disconnect power.
PRESSURE SWITCH
Pin 1 End
2.
3.
4.
Hose Inlet
Refer to page 4-7 for the procedure for accessing the pressure switch.
To check the pressure switch at the component terminals, perform the following steps.
1. Unplug washer or disconnect power.
2. Disconnect the wire connector and hose
from the pressure switch.
3. Set the ohmmeter to the R X 1 scale.
4. Touch the ohmmeter test leads to the
pressure switch connector pins shown
below. Blow into the hose inlet of the pressure switch to activate the diaphragm.
The meter should indicate 0 Ω for each
measurement while the diaphragm is activated.
Water Level Setting
Empty
Suds Detect
L1
Overflow
Disconnect pressure switch connector
PR6 (see page 4-5) from the CCU.
Set the ohmmeter to the R X 1 scale.
Touch the ohmmeter test leads to connector pins 1 and 2. The meter should
indicate 0 Ω.
1
2
Pins
Test Points
Pins 4 and 6
Pins 1 and 2
Pins 4 and 5
Pins 3 and 4
5-2
3
4
5
6
Connector PR6
At CCU
Electrical Shock Hazard
Disconnect power before accessing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
To check the line filter at the CCU, perform
the following steps.
1. Unplug washer or disconnect power.
2. Disconnect the line filter connector IF2
(see page 4-5) from the CCU.
3. Set the ohmmeter to the R X 1 scale.
4. Touch the ohmmeter test leads to connector pins 1 and 2. The meter should
indicate 0 Ω.
LINE FILTER
Pins A & B
Pins C & D
Refer to page 4-8 for the procedure for accessing the line filter.
To check the line filter at the component terminals, perform the following steps.
1. Unplug washer or disconnect power.
2. Disconnect the wire connectors from the
line filter.
3. Set the ohmmeter to the R X 1 scale.
4. Touch the ohmmeter test leads to the following connector pins (shown above).
The meter should indicate 0 Ω for each
measurement.
Connector IF2
At CCU
1
Pins A and B
Pins C and D
5-3
2
Electrical Shock Hazard
Disconnect power before accessing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
To check the motor at the CCU, perform the
following steps.
1. Unplug washer or disconnect power.
2. Disconnect the detergent dispenser
connector DI6 (see page 4-5) from the
CCU.
3. Set the ohmmeter to the R X 1 scale.
4. Touch the ohmmeter test leads to the following connector pins. The meter should
indicate as follows:
Motor Pins 1 & 3 = 1400 Ω
Switch Pins 5 & 6 = 0 Ω
DETERGENT DISPENSER
MOTOR & SWITCH
Motor
Terminals
Switch
Terminals
Refer to page 4-13 for the procedure for accessing the detergent dispenser motor.
To check the motor at the component terminals, perform the following steps.
1. Unplug washer or disconnect power.
2. Disconnect the two wire connectors from
the motor and switch terminals.
3. Set the ohmmeter to the R X 100 scale.
4. Touch the ohmmeter test leads to the
following connector terminals (shown
above). The meter should indicate as follows:
1
2
3
Motor
Motor Terminals = 1400 Ω
Switch Terminals = 0 Ω
5-4
4
5
6
Switch
Connector DI6
At CCU
Electrical Shock Hazard
Disconnect power before accessing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
DOOR SWITCH
3.
4.
Set the ohmmeter to the R X 1 scale.
To test the door lock/unlock solenoids, touch the ohmmeter test leads to
the indicated pins on connector DL3. The
meter should indicate as follows:
Door Unlock Solenoid - Pins 2 & 3 = 60 Ω
Door Lock Solenoid - Pins 1 & 3 = 60 Ω
5.
Disconnect the door switch connector
DS2 (see page 4-5) from the CCU.
To test the door switch, touch the ohmmeter test leads to pins 3 and 1 at DS2.
The meter should indicate as follows:
Door Closed = 0 Ω
Door Open = infinite
Door Switch
Door Lock/
Unlock
Solenoids
6.
Refer to page 4-14 for the procedure for accessing the door switch.
To check the door switch at the CCU, perform
the following steps.
1. Unplug washer or disconnect power.
2. Disconnect the door lock/unlock solenoids connector DL3 (see page 4-5) from
the CCU.
1
2
3
1
2
3
Unlock Sol.
Lock Sol.
Connector DL3
At CCU
5-5
1
2
3
Door Sw.
Connector DS2
At CCU
Electrical Shock Hazard
Disconnect power before accessing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
To check the drain pump at the CCU, perform
the following steps.
1. Unplug washer or disconnect power.
DRAIN PUMP
2.
3.
4.
Drain Pump
Connector
Disconnect the drain pump connector
DP2 (see page 4-5) from the CCU.
Set the ohmmeter to the R X 1 scale.
Touch the ohmmeter test leads to connector pins 1 and 2. The meter should
indicate approximately 12.3 Ω.
1
Refer to page 4-17 for the procedure for accessing the drain pump.
To check the drain pump at the component
terminals, perform the following steps.
1. Unplug washer or disconnect power.
2. Disconnect the wire connector from the
drain pump.
3. Set the ohmmeter to the R X 1 scale.
4. Touch the ohmmeter test leads to the
drain pump terminals. The meter should
indicate approximately 12.3 Ω.
5-6
2
Connector DP2
At CCU
Electrical Shock Hazard
Disconnect power before accessing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
To check the temperature sensor at the CCU,
perform the following steps.
1. Unplug washer or disconnect power.
2. Disconnect the temperature sensor connector TH2 (see page 4-5) from the CCU.
3. Set the ohmmeter to the R X 1K scale.
4. Touch the ohmmeter test leads to connector pins 1 and 2. The meter should
indicate as shown in the chart below.
TEMPERATURE SENSOR & HEATER
Temperature
Sensor
Heater
Refer to page 4-22 for the procedure for accessing the temperature sensor & heater.
To check the temperature sensor or heater at
the component terminals, perform the following steps.
1. Unplug washer or disconnect power.
2. Disconnect the wire connector from the
temperature sensor or heater.
3. Set the ohmmeter to the R X 1K scale.
4. To check the temperature sensor,
touch the ohmmeter test leads to the sensor terminals. The meter should indicate
as shown in the chart below.
Temperature
32°F (0°C)
86°F (30°C)
104°F (40°C)
122°F (50°C)
140°F (60°C)
158°F (70°C)
203°F (95°C)
5.
6.
1
2
Temperature
32°F (0°C)
86°F (30°C)
104°F (40°C)
122°F (50°C)
140°F (60°C)
158°F (70°C)
203°F (95°C)
Results
35.9k Ω
9.7k Ω
6.6k Ω
4.6k Ω
3.2k Ω
2.3k Ω
1k Ω
Connector TH2
At CCU
Results
35.9k Ω
9.7k Ω
6.6k Ω
4.6k Ω
3.2k Ω
2.3k Ω
1k Ω
To check the heater at the CCU, perform the
following steps.
1. Unplug washer or disconnect power.
2. Disconnect the heater connector HE2
(see page 4-5) from the CCU.
3. Set the ohmmeter to the R X 1 scale.
4. Touch the ohmmeter test leads to connector pins 1 and 2. The meter should
indicate between 10 and 15 Ω.
Set the ohmmeter to the R X 1 scale.
To check the heater, touch the ohmmeter
test leads to the two terminals. The meter
should indicate between 10 and 15 Ω.
Connector HE2
At CCU
1
5-7
2
Electrical Shock Hazard
Disconnect power before accessing.
Replace all parts and panels before operating.
Failure to do so can result in death or electrical shock.
DRIVE MOTOR
INTERLOCK SWITCH
COM
N.C.
Actuator Button
Pin 1
Refer to page 4-25 for the procedure for accessing an interlock switch.
1. Unplug washer or disconnect power.
2. Disconnect the wire connectors from either of the interlock switch terminals.
3. Set the ohmmeter to the R X 1 scale.
4. Touch the ohmmeter test leads to the
two interlock switch terminals. The meter
should indicate an open circuit with the
actuator button pushed in, and a closed
circuit (0 Ω) with the actuator button out.
Drive Motor
Connector
Refer to page 4-23 for the procedure for accessing the drive motor.
1. Unplug washer or disconnect power.
2. Disconnect the 5-wire connector from the
drive motor.
3. Set the ohmmeter to the R X 1 scale.
4. Touch the ohmmeter test leads to the
following motor pins. For each measurement, the meter should indicate approximately 6 Ω:
Pins 1 and 2
Pins 2 and 3
Pins 1 and 3
5-8
DIAGNOSTICS & TROUBLESHOOTING
DIAGNOSTICS
DIAGNOSTIC GUIDE
•
A potential cause of a control not functioning
is corrosion on connections. Observe
connections and check for continuity with
an ohmmeter.
•
Connectors: Look at top of connector.
Check for broken or loose wires. Check
for wires not pressed into connector far
enough to engage metal barbs.
•
Resistance checks must be made with
power cord unplugged from outlet,
and with wiring harness or connectors
disconnected.
Before servicing, check the following:
•
Make sure there is power at the wall
outlet.
•
Has a household fuse blown or circuit
breaker tripped? Time delay fuse?
•
Are both hot and cold water faucets open
and water supply hoses unobstructed?
•
All tests/checks should be made with a
VOM or DVM having a sensitivity of 20,000
ohms per volt DC or greater.
•
Check all connections before replacing
components. Look for broken or loose
wires, failed terminals, or wires not pressed
into connections far enough.
6-1
FAILURE/ERROR DISPLAY CODES
played on the washer console by all cycle
lights flashing and standing status lights.
Communication of failure codes will be disDISPLAY
Reference Status
LEDs chart, page
6-4
EXPLANATION AND RECOMMENDED PROCEDURE
DISPLAY
LONG DRAIN
A communication error between the Central Control Unit (CCU)
and the EEPROM onboard the CCU occurred.
If the drain time exceeds 8 minutes the water valves turn off.
NOTES:
After 4 minutes the “Sd” error will be displayed, then
4 minutes later the “F/21” error code will be displayed.
Press PAUSE/CANCEL two times to clear the display.
Possible Causes/Procedure
A power glitch may cause this error.
– Unplug washer or disconnect power for two minutes.
– Verify CCU operation by running a Diagnostic Test or any
cycle.
Reference Status
LEDs chart, page
6-4
Possible Causes/Procedure
The relay might be soldered or always open.
– Replace CCU board.
Possible Causes/Procedure
1. Check the drain hose and make sure it is not plugged or
kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make sure
the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.
MOTOR CONTROL UNIT ERROR
DOOR LOCK ERROR
PUMP DRIVE ERROR
The pump driver fails to activate.
Possible Causes/Procedure
Replace CCU board.
MAIN RELAYS ERROR
One of the main relays is not working properly.
Reference Status
LEDs chart, page
6-4
The Motor Control Unit has internal failure; repeating under or
over voltage, or over current conditions. If failure occurs during
high-speed spin the door unlocks after 3 minutes.
After 6 failed attempts to lock the door.
Possible Causes/Procedure
1. Unplug washer or disconnect power.
2. Check wire harness connections between the drive motor and the
Motor Control Unit (MCU), and b etween the MCU and the Central
Control Unit (CCU). Check the motor and do a continuity test.
3. Plug in washer or reconnect power.
4. Check the MCU by looking for operations of the drive motor.
5. Check the drive motor for powered rotations.
6. Replace MCU board.
Reference Status
LEDs chart, page
6-4
NO WATER DETECTED ENTERING MACHINE
OR PRESSURE SWITCH TRIP NOT DETECTED.
Reference Status
LEDs chart, page
6-4
Possible Causes/Procedure
Door lock mechanism is broken or removed from door.
Door switch/lock unit failure.
1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door switch/lock
unit and Central Control Unit (CCU).
HEATER FAILURE
If the temperature increase during the first 40 minutes is less
than 86°F (30°C).
The pressure switch is not tripped after 6 minutes.
Reference Status
LEDs chart, page
6-4
EXPLANATION AND RECOMMENDED PROCEDURE
EEPROM ERROR
Possible Causes/Procedure
If there is no water in the unit:
– Make sure that both valves at the water source(s) are turned
on all the way.
– Check for plugged or kinked inlet hoses or plugged screens in
the inlet valves.
– Verify inlet valve operation.
If there is water in the unit:
– Verify drain pump operation.
– Verify that the pressure switch hose is in good condition and
properly connected to tub and pressure switch.
1. Verify there is not a siphon problem.
2. Press PAUSE/CANCEL twice to clear the display. The
machine will drain for 3 minutes before unlocking the door.
3. Unplug washer or disconnect power.
4. Verify wire harness connections to inlet valves, pressure switch,
drain pump and Central Control Unit (CCU).
5. Check all hoses for possible leaks.
6. Plug in washer or reconnect power
7. Verify pressure switch operation.
8. Verify CCU operation by running a Diagnostic Test or any cycle.
Possible Causes/Procedure
1. Unplug washer or disconnect power.
2. Check connection to water heater.
3. Check resistance of heating element, if present on this
model. (abnormal = infinity)
4. Check the water temperature sensor and connection to it.
Refer to the Water Temperature Sensor section.
WATER TEMPERATURE SENSOR ERROR
Reference Status
LEDs chart, page
6-4
6-2
If the water temperature sensor (NTC) value is out of range
(23°F to 217°F [-5°C to 103°C]) during the water-heating step
of the WASH cycle.
NOTE: To find correct Ohm reading refer to the Water
Temperature Sensor section.
Possible Causes/Procedure
1. Unplug washer or disconnect power.
2. Check the water temperature sensor and connection to it.
3. Check resistance of heating element, if present on this
model. (abnormal = infinity)
4. Refer to the Water Temperature Sensor section.
DISPLAY
DISPLAY
EXPLANATION AND RECOMMENDED PROCEDURE
DOOR UNLOCK ERROR
DRIVE MOTOR TACHOMETER ERROR
If the control is unable to properly detect motor speed, the
machine shuts down. If a failure occurs during high-speed spin,
the door unlocks after 3 minutes.
Reference Status
LEDs chart, page
6-4
If the door unlock has failed 6 times.
Reference Status
LEDs chart, page
6-4
Possible Causes/Procedure
1. Verify the shipping system including shipping bolts, spacers
and cables are removed.
2. Unplug washer or disconnect power.
3. Check wire harness connections between the drive motor
and the Motor Control Unit (MCU), and between the MCU
and the Central Control Unit (CCU).
4. Plug in washer or reconnect power.
5. Check the MCU by looking for operations of the drive motor.
6. Check the drive motor for powered rotations.
When the dispenser motor cannot be driven to its proper
position.
Reference Status
LEDs chart, page
6-4
If the door has not been opened for 3 consecutive cycles or the
door switch is open while the door is locked for more than
5 seconds.
Possible Causes/Procedure
Door not opened during 3 consecutive cycles.
1. Open and close the door.
2. Verify CCU operation by running a Diagnostic Test or any
cycle.
Door switch open while door is locked.
1. Push the door and check if it is completely closed.
2. Verify CCU operation by running a Diagnostic Test or any
cycle.
Reference Status
LEDs chart, page
6-4
If the overflow contact on the pressure switch is closed for
more than 60 seconds, an Overflow Condition occurs. In an
overflow condition, the door remains locked and the drain pump
runs constantly, even if PAUSE/CANCEL is pressed twice and
the display is cleared. Turn off hot and cold water faucets and
unplug the unit before servicing.
Possible Causes/Procedure
1. Check the drain hose and make sure it is not plugged or
kinked.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the drain pump, pressure
switch, water inlet value, and Central Control Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
5. Check for drain pump failure.
6. Check the inlet valve for proper shut off.
7. Check the pressure switch for proper operation.
If the heat sink gets too hot, the Motor Control Unit (MCU) will
stop the motor, the MCU will communicate this failure to the
Central Control Unit (CCU), then the CCU will reset the MCU.
If the condition continues four times, the F31 code will show.
Possible Causes/Procedure
1. Check for proper installation, verify the unit is not located
near a source of heat and has proper ventilation.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the MCU, the motor,
and Central Control Unit (CCU).
4. Check the drive system for any worn or failed components.
5. Plug in washer or reconnect power.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
PUMP DRIVE SYSTEM ERROR
When the connection between pump and the Central Control
Unit (CCU) is lost.
Reference Status
LEDs chart, page
6-4
SERIAL COMMUNICATION ERROR
The communication between the Central Control Unit (CCU) and
the Motor Control Unit (MCU) cannot be sent correctly.
Reference Status
LEDs chart, page
6-4
Possible Causes/Procedure
1. Unplug washer or disconnect power.
2. Check mechanical linkage from dispenser motor to the top
of the dispenser.
3. Check wire harness connections to the dispenser motor
and Central Control Unit (CCU).
4. Check dispenser motor for powered rotations.
MCU FAILURE
OVERFLOW CONDITION
Reference Status
LEDs chart, page
6-4
Possible Causes/Procedure
Door lock mechanism is broken.
Door switch/lock unit failure.
1. Check door switch/lock unit for foreign objects.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the door switch/lock
unit and Central Control Unit (CCU).
NOTE: The door switch/lock unit can be manually unlocked.
See Manually Unlocking The Door Lock System.
DISPENSER SYSTEM ERROR
DOOR SWITCH ERROR
Reference Status
LEDs chart, page
6-4
EXPLANATION AND RECOMMENDED PROCEDURE
Possible Causes/Procedure
1. Unplug washer or disconnect power.
2. Check wire harness connections to the MCU, the motor, and
Central Control Unit (CCU).
– Check connections of the CCU board within the housing.
– Make sure all grounding switches are engaged.
3. Check the drive system for any worn or failed components.
4. Plug in washer or reconnect power.
5. Verify CCU operation by running a Diagnostic Test or any
cycle.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
8. Check that the serial harness at the MCU is not mounted
upside down. The wires should be to the left when facing
the MCU connectors.
Possible Causes/Procedure
1. Unplug washer or disconnect power.
2. Check wire harness connections to the pump and Central
Control Unit (CCU).
3. Plug in washer or reconnect power.
4. Verify CCU operation by running a Diagnostic Test or any
cycle. Refer to the Continuity tests.
LOAD INSIDE DRUM DURING CLEANING
WASHER CYCLE
Reference Status
LEDs chart, page
6-4
If at the start of the CLEANING WASHER cycle a load is
detected inside the drum.
NOTE: Detects by weight.
Possible Causes/Procedure
Remove clothes from drum and start the cycle again.
6-3
DISPLAY
Some models do not have the display to show
the failure codes. They use the status lights on
the touchpad/LED.
EXPLANATION AND RECOMMENDED PROCEDURE
SUDS LOCK (OVERDOSE OF DETERGENT
DETECTED DURING THE WASH CYCLE)
If suds are detected continuously by the pressure switch during the
drain or spin phases, the washer will fill 4 liters of water and during
5 minutes the unit will rest without tumbling, the water will be drained
and it will try to spin or drain again.
Status LEDs
Failure
Codes
Possible Causes/Procedure
If too much detergent was used:
– Run the unit through a RINSE/SPIN cycle.
– Run a NORMAL cycle without adding any detergent.
This should clear the unit of the excess detergent.
1. Check the drain hose and make sure it is not plugged or
kinked.
2. Unplug washer or disconnect power.
3. Check wire harness connections to the drain pump, pressure
switch, and Central Control Unit (CCU).
4. Check/clean drain pump filter of foreign objects.
5. Plug in washer or reconnect power.
6. Check drain pump.
7. Check the pressure switch.
8. Verify CCU operation by running a Diagnostic Test or any
cycle.
Duet Sport Ht
F/01
Add a Garment
Add a Garment
F/11
Add a Garment, Wash,
Spin
Add a Garment,
Soak/Prewash, Rinse
F/20
Rinse, Cycle Complete
Wash, Spin
F/21
Add a Garment, Rinse,
Cycle Complete
Add a Garment, Wash, Spin
F/22
Wash, Rinse,
Cycle Complete
Soak/Prewash, Wash, Spin
F/23
Add a Garment, Wash,
Rinse, Cycle Complete
Add a Garment,
Soak/Prewash, Wash, Spin
F/24
Spin, Cycle Complete
Rinse, Spin
F/25
Add a Garment, Spin,
Cycle Complete
Add a Garment, Rinse, Spin,
F/26
Wash, Spin,
Cycle Complete
Soak/Prewash, Rinse, Spin
F/27
Add a Garment, Wash,
Spin, Cycle Complete
Add a Garment,
Soak/Prewash, Rinse, Spin
F/28
Rinse, Spin,
Cycle Complete
Wash, Rinse, Spin
F/29
Add a Garment, Rinse,
Spin, Cycle Complete
Add a Garment, Wash, Rinse,
Spin
F/30
Wash, Rinse, Spin,
Cycle Complete
Soak/Prewash, Wash, Rinse,
Spin
F/31
Add a Garment, Wash,
Rinse, Spin,
Cycle Complete
Add a Garment,
Soak/Prewash, Wash, Rinse,
Spin
F/33
Add a Garment
Add a Garment,
Cycle Complete
Wash
Soak/Prewash,
Cycle Complete
rL
6-4
Duet Sport
DIAGNOSTIC TEST
NOTES: This program recalls the most
recent failure code first.
The complete built-in service diagnostic module contains two entry modes and three
modes of operation.
• Press the same key to advance to the
next failure code. (If the console doesn’t
change then the same failure code was
stored multiple times.)
• If there aren’t any more failure codes all
the lights on the console will turn on for
5 seconds.
• Next the washer begins the Diagnostic
Test.
• To cancel out of service mode press
PAUSE/CANCEL. (This exits you out of
the program.)
Entry modes:
•
Universal mode across all products. It
displays error history prior to performing
any automated test.
•
Quick entry and bypasses the displaying of
error codes.
Operation modes:
•
Display the error states that have been
recorded by the appliance.
•
Run through an automated test.
•
Run loads to assist in diagnosing potentially
non-electrical issues.
Starting Diagnostic Test and bypassing
the Service History Mode:
Execute this procedure with an empty drum. All
of the steps below must be done in sequence
in order to reach the Diagnostic Test. This
executes the automatic test but does not show
the error history.
Starting Service History Mode & Diagnostic
Test:
NOTE: The washer must be empty and the
control must be in the OFF state before pressing the touchpad sequence to start the test.
1. Close the door.
2. Select any one key (except PAUSE/
CANCEL) and follow the steps below,
using the same key (remember the key):
Press/hold
4 seconds
Release for
4 seconds
Press/hold
4 seconds
Release for
4 seconds
Press/hold
4 seconds
3. Upon release, all console LED lights will
turn on for 5 seconds.
4. If there are any failure codes, all cycle
LED lights will flash and the appropriate
Status LED’s will turn on. The Estimated
Time Display will display failure code (if
available).
6-5
•
Close the door.
•
Push POWER.
•
Select the CLEAN WASHER cycle.
•
Press EXTRA RINSE four times within
5 seconds.
•
Press EXTRA RINSE to advance to the
next step of the test procedure.
•
If the starting procedure fails, push
PAUSE/CANCEL, then repeat the starting
procedure.
ERROR HISTORY DISPLAY
•
When the press and hold entry method is used
and successfully completed:
The next most recent error code is to be
displayed.
•
If there is no error code to display, or is the
last one, then all lights should turn off for
0.5 seconds and then all turn on for 5 seconds. At the end of 5 seconds the lights
will turn off and the control will advance to
the automated test.
•
The control will respond by turning on all
lights for 5 seconds. After 5 seconds all
lights should turn off and the most recent
error code is displayed.
•
All of the cycle lights will flash and the error
code will be displayed on the status lights.
HISTORY OVERVIEW TEST PROGRAM
Indication
Whirlpool
Duet Sport
Whirlpool
Duet Sport Ht
Rinse/Spin
Rinse/Spin
Clean Washer
Clean Washer
Control Action
Door locks.
Door lock system
Distribution system is
set to CLEAN position.
Dispenser motor
Dispenser contact
Cold water inlet valve
Fill by cold water inlet
valve (4 liters).
Delicate
Delicate/Hand Wash
Actuators to
be Checked
Distribution system is
set to MW position.
Fill by hot water inlet
valve to Level_wash
Dispenser motor
Dispenser contact
Hot Water inlet valve
Pressure switch:
Level_wash
Quickwash
Quickwash
Drum executes
reversing movement at
wash speed (30 sec).
Motor
Motor Control (MCU)
Normal/Casual
Normal/Casual
Drum executes
reversing movement at
wash speed (30 sec).
Heater (if equipped)
Motor
Motor Control (MCU)
Heavy Duty
Heavy Duty
Drain pump is ON.
Drain pump
Whitest Whites
Whitest Whites
Drum rotates
counter-clockwise and
will ramp to the
maximum speed.
Motor
Motor Control (MCU)
6-6
MANUAL DIAGNOSTIC TEST
MANUAL OVERVIEW TEST
PROGRAM
The washer must be empty and the control
must be in the OFF state before pressing the
touchpad sequence to start the test.
Be sure to perform the Diagnostic Tests before
replacing the system components.
Starting the Test Mode
Exit Condition
•
Close the door.
•
Select any one key (except PAUSE/
CANCEL) and follow the steps below,
using the same key (remember the key):
Press/
hold 4
sec’s.
Release
for 4
sec’s.
Press/
hold 4
sec’s.
Release
for 4
sec’s.
Press/
hold 4
sec’s.
Release
for 4
sec’s.
Press/
hold 4
sec’s.,
release
NOTES:
•
•
•
Press the same key to advance to the next
failure code.
At the end of the procedure the program
will loop back to the beginning. This is a
continuous loop.
To cancel out of the Manual Test Mode
press PAUSE/CANCEL.
To be Checked
Door locks.
Door lock system
Distribution system is set
to Main Wash
compartment.
Filling with both valves.
On key press or if
overfill level
is detected
Distribution system is set
to Bleach compartment.
Filling only by the Hot
valve.
On key press or if
overfill level is
detected
Distribution system is set
to Fabric Softener
compartment.
Filling with both valves.
On key press or if
overfill level is
detected
Distribution system is set
to Bypass channel.
Filling only by the Cold
valve.
For model Duet Sport HT,
the Heater is on during fill
until Level _ wash is acti vated (80 minutes max.)
Drum executes reversing
movement at wash speed
(10 min).
Dispenser Motor
Dispenser contact
Cold and Hot
Water Inlet Valve
Overfill level
Dispenser Motor
Dispenser contact
Cold and Hot
Water Inlet Valve
Overfill Level
Dispenser Motor
Dispenser contact
Cold and Hot
Water Inlet Valve
Overfill Level
Dispenser Motor
Dispenser contact
Cold Water Inlet
Valve
Overfill Level
Heater element
(if equipped)
On key press or
completion
On key press or
completion
On completion
only
On key press or
completion
On key press only
after rpm = 0 and
door is unlocked
6-7
Control Action
On completion
only
On key press or if
overfill level is
detected
Drain Pump is on (4 min).
Drain Pump is on (reach
Level_sud plus 10 sec).
Drum rotates
counter-clockwise and
ramps up to maximum
speed.
Stop motor to 0 rpm. Door
unlocks.
Motor
Motor Control
(MCU)
Drain Pump
Drain Pump
Motor
Motor Control
(MCU)
Motor
Motor Control
(MCU)
Doorlock system
Manually Unlocking the Door Lock System
Be sure to perform the Diagnostic Tests
before replacing the system components.
1. Unplug washer or disconnect power.
2. Remove the lower kick panel.
3. Reach up along the inside of the front and
locate the bottom of the door switch/lock
unit.
Pump Motor Continuity Test
Pins
1 to 2
Results
Normal = approx. 12.3 Ω
Abnormal = Infinity
4. Located on the bottom of the door switch/
lock unit is a teardrop shaped tab.
5. Gently pull the tab down about a 1/4˝ or
until a click is heard.
Motor Continuity Test
1. Unplug washer or disconnect power.
6. The door may be opened.
2. Disconnect the wire harness from the
motor and measure the resistance of the
motor. Use the following table:
Pins
1 to 2
2 to 3
ELECTRONIC ASSEMBLIES REMOVAL OR REPLACEMENT
Results
IMPORTANT: Electrostatic (static electricity)
discharge may cause damage to electronic
control assemblies.
Normal = approx. 6 Ω
Abnormal = Infinity
1 to 3
NOTE: Be sure to perform the Diagnostic
Tests before replacing the control board.
Water Temperature Sensor
1. Unplug washer or disconnect power.
To remove Central Control Unit (CCU):
2. Disconnect the wire harness from the
water temperature sensor and measure the
resistance of the sensor. Use the following
table. An abnormal condition is an open
circuit.
Temperature
Results
32°F (0°C)
35.9k Ω
86°F (30°C)
9.7k Ω
104°F (40°C)
6.6k Ω
122°F (50°C)
4.6k Ω
140°F (60°C)
3.2k Ω
158°F (71°C)
2.3k Ω
203°F (96°C)
1k Ω
1. Unplug washer or disconnect power.
2. Remove all connectors from the CCU.
3. Place two flat-blade screwdrivers under
the left and right tab, on the top of the CCU
and slide the CCU forward.
6-8
To reassemble CCU:
WASHER CARE
1. Align the tab on top of the CCU with the
notch in the cabinet. Also, align the posts
on the back of the CCU with the hole in the
back of the cabinet.
Cleaning the door seal:
1. Open the washer door and remove any
clothing or items from the washer.
2. Inspect the gray colored seal between the
door opening and the basket for stained
areas. Pull back the seal to inspect all
areas under the seal and to check for
foreign objects.
2. Slide the CCU back into place.
3. Reconnect wire harness.
To remove the touchpad/LED assembly:
1. Unplug washer or disconnect power.
3. If stained areas are found, wipe down these
areas of the seal, using the procedure that
follows:
2. Disconnect touchpad/LED assembly wire
harness from the CCU.
3. Remove dispenser drawer.
a) Mix a dilute solution, using 3/4 cup (177 mL)
of liquid chlorine bleach, and 1 gal. (3.8 L)
of warm tap water.
4. Remove left front screw that was covered
by the dispenser drawer.
5. Open door. Under the center of the touchpad/LED assembly there is a notch. Insert a flat-blade screwdriver in notch to
release the bottom of the touchpad/LED
assembly.
b) Wipe the seal area with the dilute solution, using a damp cloth.
c) Let stand 5 minutes.
d) Wipe down area thoroughly with a dry
cloth and let the washer interior air dry
with door open.
6. On the right hand side behind the touchpad/LED assembly, press tab to release
right side of the touchpad/LED assembly.
IMPORTANT:
7. Gently pry up and release the top of the
touchpad/LED assembly. This should
completely release the entire touchpad/
LED assembly.
•
To remove Motor Control Unit (MCU):
Washer Maintenance Procedure
1. Unplug washer or disconnect power.
This washer has a special cycle that uses
higher water volumes in combination with liquid
chlorine bleach to thoroughly clean the inside
of the washer.
•
2. Remove wire harness cover and disconnect
the wire harness from the MCU.
3. With a flat-blade screwdriver, lift the front
tab up and slide the MCU forward.
Wear rubber gloves when cleaning for
prolonged periods.
Refer to the bleach manufacturer’s instructions for proper use.
NOTES:
To remove line/interference filter:
1. Unplug washer or disconnect power.
2. Disconnect the three connectors from the
line filter and power cord.
3. Remove the two screws which secure the
line filter to the top brace.
6-9
•
Read these instructions completely before
beginning the cleaning process.
•
If necessary, the cleaning cycle may be
interrupted by pressing PAUSE/CANCEL.
This will stop the cycle. A RINSE/SPIN
cycle must then be run to thoroughly rinse
the remaining bleach from the unit. Failure
to do so will cause damage to the unit and
clothing added to the next cycle.
b) If any items are detected in the washer,
all cycle lights will flash and the WASH
and CONTROLS LOCKED lights will
remain lit. The door will unlock.
Press PAUSE/CANCEL to cancel the
failure code. Then repeat steps 1, 2 and
6 to start the cycle again.
Begin procedure:
1. Open the washer door and remove any
clothing or items from the washer.
2. Be sure the door is closed.
3. Open the dispenser drawer and immediately
add 2/3 cup (160 mL) of liquid chlorine
bleach to the bleach compartment.
NOTE: Do not add any detergent to this
cycle. Use of more than 2/3 cup (160 mL)
of bleach will cause product damage over
time.
4. Be sure dispenser drawer is closed.
8. Once the cycle has begun, allow the cycle
to be completed.
9. After the cycle is complete, leave the door
open, slightly, to allow for better ventilation
and drying of washer interior.
5. Select the CLEAN WASHER cycle.
Always do the following to maintain washer
freshness:
6. Press START.
•
Use only HE High Efficiency detergent.
NOTE: The basket will rotate, then the
door will unlock, lock again, and then the
cycle will continue.
•
Leave the door slightly open after each
cycle to allow for better ventilation and
drying of washer interior.
• The machine will not fill, but the basket
will rotate while the washer runs a short
sensing cycle. This will take approximately 3 minutes.
•
Repeat the cleaning procedure monthly,
using 2/3 cup (160 mL) of liquid chlorine
bleach.
•
If the procedure does not sufficiently
improve the machine freshness, please
evaluate your installation and usage conditions for other causes.
7. The cycle will determine if clothing or other
items are in the washer.
a) If no items are detected in the washer, it
will proceed to step 8.
6-10
TROUBLESHOOTING GUIDE
PROBLEM
WON’T POWER
UP
(touchpads do not
respond when
pressed)
WON’T START
CYCLE
POSSIBLE CAUSE/TEST
POSSIBLE CAUSE/TEST
PROBLEM
NOTE: Possible Cause/Tests must be performed in the
sequence shown for each problem.
1. Check that the unit is plugged into a working outlet and
for blown fuses.
2. Check for power going to Central Control Unit (CCU) by
listening for a click in the CCU when unit is plugged in.
If no click, replace CCU.
3. Unplug washer or disconnect power.
4. Check continuity of line cord and line filter.
5. Check harness connections to CCU.
6. Plug in washer or reconnect power.
7. Check the touchpad/LED assembly by selecting
different cycles and changing the modifiers and options
available to confirm the touchpad/LED is responding.
WON’T
DISPENSE
1. Verify the unit is level.
2. Verify dispenser drawer is not clogged with detergent.
3. Check water connections to the unit and within the unit.
Check for plugged screen in water source.
4. Check dispenser motor.
5. Unplug washer or disconnect power.
6. Check harness connections.
7. Plug in washer or reconnect power.
8. Verify CCU operation by running a Diagnostic Test or
any cycle.
WON’T FILL
1. Check installation. Verify hot and cold water faucets
are open.
2. Check inlet valves.
3. Unplug washer or disconnect power.
4. Check water connections to the unit and within the unit.
Make sure water supply hoses are unobstructed. Check
for plugged screen.
5. Plug in washer or reconnect power.
6. Check operating pressure switch.
7. Check drain pump motor.
8. Verify CCU operation by running a Diagnostic Test or
any cycle.
9. Check under Won’t Dispense problem above.
OVER FILLS
1. Verify the unit is level.
2. Check pump drain system – this could indicate a failure
to drain.
3. Unplug washer or disconnect power.
4. Check operating pressure switch.
5. Check pressure switch hose.
6. Plug in washer or reconnect power.
7. Verify flowmeter operation by blowing air though the
part and measuring the resistance.
8. Verify CCU operation by running a Diagnostic Test or
any cycle.
DRUM WON’T
ROTATE
1.
2.
3.
4.
5.
6.
Check drive belt.
Check drive motor.
Unplug washer or disconnect power.
Check wire harness connections.
Plug in washer or reconnect power.
Check the MCU by looking for operations of the
drive motor.
MOTOR
OVERHEATS
1.
2.
3.
4.
5.
6.
Check drive motor.
Unplug washer or disconnect power.
Check wire harness connections.
Check drive belt.
Plug in washer or reconnect power.
Check the MCU by looking for operations of the
drive motor.
1. Open and close the door. The door has to be opened
between consecutive wash cycles.
2. Check the door switch/lock unit using the diagnostics.
See Diagnostic Test.
3. If door is locked, drain the unit.
4. Unplug washer or disconnect power.
5. Check the wire harness connections.
6. Plug in washer or reconnect power.
7. Check the touchpad/LED assembly by selecting
different cycles and changing the modifiers and options
available to confirm the touchpad/LED is responding.
WON’T SHUT OFF 1. Check for a Fault/Error Code on the display.
2. Press PAUSE/CANCEL on the touchpad twice.
3. Check the touchpad/LED assembly by selecting
different cycles and changing the modifiers and options
available to confirm the touchpad/LED is responding.
4. Unplug washer or disconnect power.
5. Check that the drain hose and drain pump filter are clear
of foreign objects and not plugged.
6. Plug in washer or reconnect power.
7. Check drain pump.
8. Verify CCU operation by running a Diagnostic Test or
any cycle.
CONTROL WON’T 1. Press PAUSE/CANCEL on the touchpad twice.
ACCEPT
2. Drain the unit, then check that the drain hose and drain
pump filter are clear of foreign objects.
SELECTIONS
3. Check the touchpad/LED assembly by selecting
different cycles and changing the modifiers and options
available to confirm the touchpad/LED is responding.
4. Unplug washer or disconnect power.
5. Check harness connections.
6. Plug in washer or reconnect power.
7. Verify CCU operation by running a Diagnostic Test or
any cycle.
6-11
NOTE: Possible Cause/Tests must be performed in the
sequence shown for each problem.
POSSIBLE CAUSE/TEST
PROBLEM
NOTE: Possible Cause/Tests must be performed in the
sequence shown for each problem.
WON’T DRAIN
1.
2.
3.
4.
5.
Unplug washer or disconnect power.
Check wire harness connections.
Check drain pump.
Check drain pump motor.
Check that the drain hose and drain pump filter are clear
of foreign objects.
6. Plug in washer or reconnect power.
7. Verify CCU operation by running a Diagnostic Test or
any cycle.
MACHINE
VIBRATES
1. Remove shipping system.
2. Check installation.
3. Check leveling feet.
INCORRECT
WATER
TEMPERATURE
1. Check that the inlet hoses are connected properly.
2. Unplug washer or disconnect power.
3. Check the water heater and wire harness connections
to it.
4. Check water temperature sensor for an abnormal
condition. See the Water Temperature Sensor section .
5. Plug in washer or reconnect power.
6. Verify CCU operation by running a Diagnostic Test or
any cycle.
DISPLAY
FLASHING
See Failure/Error Display Codes.
6-12
WIRING DIAGRAMS
WASHER
DRIVE MOTOR
N
HEATING ELEMENT
L
DRAIN PUMP
DISPENSER
Motor Switch
INLET VALVES
DOOR LOCK/SWITCH
IF
DS
DLS
Lock Unlock
VH
VC
MOTOR CONTROL UNIT (MCU)
L2
IF2
1
DS2
1
2
DL3
1
2
2
DLS2
1
3
MS2
1
2
N1
DR1
L1
K2
2
3
4
2
3
HE2
2
1
HR2
HR1
CENTRAL CONTROL UNIT (CCU)
K1
1
UI8
MI3
1
2
L2
N1
5
6
TOUCHPAD/LED
ASSEMBLY
7
8
6 5 3 4
PR6
22 24 26 21
p>
2
1
11 14
1
TH2
2
p>
L_0 L_wash L_overflow L_sud
PRESSURE SWITCH
TEMPERATURE
SENSOR
7-1
DP2
1
2
VH7
1
3
5
7
DI6
1
3
5
6
GROUNDING SYSTEM
GROUNDING SYSTEM WITHOUT HEATER
S1 = GND SWITCH – FRONT
S2 = GND SWITCH – REAR
POWER CORD
REAR
CABINET
S2
BELT: HIGH
INSULATED
MCU
1M Ω
Hub
MOTOR
S1
FRONT
GROUNDING SYSTEM WITH HEATER
S1 = GND SWITCH – FRONT
S2 = GND SWITCH – REAR
REAR
CABINET
S2
MCU
1M Ω
MOTOR
Hub
HE*
S1
FRONT
* Heating element not present on all models
7-2
— NOTES —
7-3
— NOTES —
7-4
PRODUCT SPECIFICATIONS
AND
WARRANTY INFORMATION SOURCES
IN THE UNITED STATES:
FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL:
FOR WHIRLPOOL PRODUCTS: 1-800-253-1301
FOR KITCHENAID PRODUCTS: 1-800-422-1230
FOR ROPER PRODUCTS: 1-800-447-6737
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU
AS AN AUTHORIZED SERVICER
FOR LITERATURE ORDERS:
PHONE: 1-800-851-4605
FOR TECHNICAL INFORMATION AND SERVICE POINTERS:
www.servicematters.com
IN CANADA:
FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL:
1-800-461-5681
FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL:
THE TECHNICAL ASSISTANCE LINE: 1-800-488-4791
HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN
AUTHORIZED SERVICER
CORPORATION