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• Table of contents
• Start diagnostics
Lexmark™ X46x series
7014-431, 7014-636
7014-637
7014-63w
• Safety and notices
• Trademarks
• Index
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
7014-xxx
Edition: May 4, 2009
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22X/002-1, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.
Lexmark, Lexmark with diamond design and MarkVision are trademarks of Lexmark International, Inc., registered in the
United States and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
© 2009 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.
P/N 12G0271
7014-xxx
Table of contents
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Notices and safety information
The following laser notice labels may be affixed to this printer.
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC
60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength region of 655-675 nanometers.
The laser system and printer are designed so there is never any human access to laser radiation above a Class
I level during normal operation, user maintenance, or prescribed service condition.
Laser
Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS
(Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen
Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International
Electrotechnical Commission) 60825-1 gemäß amtlicher Bestätigung erfüllt.
Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse
IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 7 Milliwatt handelt, der Wellen der Länge 655-675
Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der
Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die Klasse I übersteigen würde, Menschen keinesfalls erreicht.
Avis relatif à l’utilisation de laser
Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 60825-1 relatives aux produits laser de Classe I.
Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est
équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 7 milliwatts) émettant sur des longueurs d’onde comprises entre 655 et 675 nanomètres. L’imprimante et son système laser sont conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision, l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .
Avvertenze sui prodotti laser
Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo
J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825-1.
I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe
IIIb (3b) all’arseniuro di gallio della potenza di 7mW che opera sulla lunghezza d’onda compresa tra 655 e 675 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe 1.
Notices and safety information
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Avisos sobre el láser
Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de
Clase I (1).
Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de
Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 7 milivatios en una longitud de onda de 655 a
675 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.
Declaração sobre Laser
A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR
Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da
Classe I, em conformidade com os requisitos da norma IEC 60825-1.
Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 7 milliwatts ,operando numa faixa de comprimento de onda entre 655 e 675 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.
Laserinformatie
De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde
Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 60825-1.
Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 7 milliwatt met een golflengte van 655-675 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.
Lasermeddelelse
Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 60825-1.
Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 7 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 655-675 nanometer.
Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse
I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.
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Laserilmoitus
Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi.
Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan
7 mW:n galliumarsenidilaser ja toimii 655 - 675 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
Huomautus laserlaitteesta
Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen.
Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 7 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 655 - 675 nanometriä. Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.
VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso säteeseen.
VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.
Laser-notis
Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av
Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825-1.
Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 7 milliwatt som arbetar i våglängdsområdet 655-675 nanometer.
Lasersystemet och skrivaren är utformade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd.
Laser-melding
Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC 60825-1.
Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 655-675 nanometer.
Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.
Notices and safety information
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Avís sobre el Làser
Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat
J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe
I que compleix els requisits d’IEC 60825-1.
Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb
(3b) d’arseniür de gal.li, nominalment de 7 mil.liwats, i funciona a la regió de longitud d’ona de 655-675 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.
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Lithium warning
CAUTION
This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY
IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer’s instructions and local regulations.
Safety information
•
The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts.
•
The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
•
There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.
•
CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.
Consignes de sécurité
•
La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
•
Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de maintenance qualifié.
•
Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.
•
ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve de vigilance si l'exécution de la tâche exige que le produit reste sous tension.
Norme di sicurezza
•
La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti.
•
Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato.
•
Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie.
•
ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.
Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l'intervento.
Lithium warning
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Sicherheitshinweise
•
Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen.
•
Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
•
Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treffen.
•
ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem
Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des
Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß.
Pautas de Seguridad
•
La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas.
•
La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de mantenimiento.
•
Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.
•
PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con él, debe conectarlo.
Informações de Segurança
•
A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas.
•
As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.
•
Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
•
CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária.
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Informació de Seguretat
•
La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics.
El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades.
•
La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui.
•
El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.
•
PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.
Safety information
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Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
1.
General information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment, as well as general environmental and safety instructions, are discussed.
2.
Diagnostic information contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs).
3.
Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4.
Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
5.
Connector locations uses illustrations to identify the connector locations and test points on the printer.
6.
Preventive maintenance contains the lubrication specifications and recommendations to prevent problems.
7.
Parts catalog contains illustrations and part numbers for individual FRUs.
Conventions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.
There are several types of caution statements:
CAUTION
A caution identifies something that might cause a servicer harm.
CAUTION
This type of caution indicates there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.
CAUTION
This type of caution indicates a hot surface.
CAUTION
This type of caution indicates a tipping hazard.
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1. General information
The Lexmark™ X46x series MFPs are
monochrome multifunction laser printers designed for single users or small workgroups. The X46x MFPs allow users to print, copy, scan, and fax documents.
This book contains information on X46x series MFPs.
n A4, 25ppm on legal).
Maintenance approach
The diagnostic information in this manual leads to the correct field replaceable unit (FRU) or part. Use the error code charts, symptom index, and service checks to determine the symptom and repair the failure. See
“Diagnostics information” on page 2-1
“Repair information” on page 4-1
to help identify parts. After completing the repair, perform tests as needed to verify the repair.
General information
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Print engine specifications
Memory
Item
Lexmark X463, X464 Lexmark X466
Standard memory
Maximum memory
Optional memory
128MB DDR SDRAM unbuffered DIMMS
256MB DDR SDRAM unbuffered DIMMS
512MB DDR SDRAM unbuffered DIMMS
Optional flash memory
128MB
640MB
✔
✔
✔
128MB
640MB
✔
✔
✔
256 MB via flash memory card
Optional font cards (DBCS)
Option slots
✔
✔
✔
✔
ISP (INA) slot
Memory slots
Flash memory/option card
1
1
2¹
1
1
2¹
¹ Both slots are active for either a 256MB Flash memory card, a font card, or a DLE. Multiple Flash, font, or DLE cards are not supported.
Print quality settings
Item
Lexmark X463, X464 LexmarkX466
Print resolution
1200 Image quality¹
2400 Image quality²
600 X 600 dpi
1200 X 1200 dpi³
✔
✔
✔
✔
¹ 1200 Image quality is defined as 600 dpi with 2 bit IET (Image Technology) default mode for all models.
✔
✔
✔
✔
² 2400 Image quality is defined as 600 dpi with 4 bit IET.
³ True 1200 dpi at 1/2 the rated speed
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Environment
Specified operating environment
Operating temperature range - 16 to 32 degrees C (60 to 90 degrees F
Humidity - 8 to 80% Relative humidity
Altitude 0 to 3048 meters (10,000 ft)
Dimensions
Height - 23.3 in (297mm)
Width - 20.87 in (530 mm)
Depth - 15.5 in (394 mm) w/ input tray set to letter, 16.14 in (410 mm) w/ input tray set to legal.
Connectivity and compatibility
Item
Lexmark X463, X464 LexmarkX466
Data stream emulations
Host based printing
PCL 5e and PCL 6
PostScript 3
PPDS migration tool
PDF v1.6
XPS¹
HTML (including DBCS)
✔
✔
✔
✔
✔
✔
✔
✔
Windows/Macintosh/Linux
✔
✔
✔
✔
✔
✔
✔
✔
Windows/Macintosh/Linux
Direct image
Compatibility
Standard local connections
USB*
Standard network connections
Ethernet (10/100 Base Tx)
✔ ✔
✔
x
Wireless ethernet 802.11b/g/n
Optional local connections
Optional network connections: external print server support
✔ ✔
*All models are USB 2.0 Certified devices supporting Hi-Speed data transfer.
¹ Includes the HD photo image format
² Includes support for the following graphics formats: TIFF, TIF, JPG, GIF, PNG, BMP, PCX, AND DCX
✔
✔
General information
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Media trays and supply capacity
Item
Available input trays
Integrated 250-sheet tray
50-sheet MP feeder
1-sheet manual feed slot
Lexmark X463, X464
✔
✔
x
Lexmark X466
✔
✔
x
Optional input sources
250-sheet drawer
550-sheet drawer
Maximum input sheet capacity
✔
✔
850
(excluding envelopes)
✔
✔
850
(excluding envelopes)
Manual/integrated print duplex
Envelope conditioning
Integrated
x
Integrated
x
Available output trays
Standard 150-sheet sensing bin
✔ ✔
Toner and photoconductor
Toner cartridge
High toner cartridge
7,000 standard pages SWE¹
3,500 standard pages ¹
9,000 standard pages¹
7,000 standard pages SWE¹
3,500 standard pages ¹
9,000 standard pages¹
Extra high yield
Photoconductor kit
15,000 standard pages¹
Up to 30,000 ²
15,000 standard pages¹
Up to 30,000 ²
¹ Declared value in accordance with ISO/IEC 19752
² Up to 30,000 pages, based on an average of 3 pages per job and approximately 5% coverage per page. Yields may vary based on customer usage.
1-4
Service Manual
7014-xxx
Types of print media
Note: Ensure trays are properly loaded. Never mix media types within a tray.
Source Sizes Types Weight Input capacity* (sheets)
Input tray 1
(250-sheet tray)
2nd Drawer option
(250/550-sheet drawer)
Multipurpose feeder
A4, A5, A6,JIS¹-B5, letter, legal, executive, oficio (Mexico)², folio², statement
A4, A5, JIS¹-B5, letter, legal, executive, oficio
(Mexico)², folio², statement
A4, A5, A6,JIS¹-B5, letter, legal, executive, oficio (Mexico)², folio², statement
Plain paper, recycled, labels, bond, letterhead, preprinted, colored paper, light paper, heavy paper, rough/cotton, custom type [x]
60-90 g/m²
(16-24 lb)
Plain paper, recycled, labels, bond, letterhead, preprinted, colored paper, light paper, heavy paper, rough/cotton, custom type [x]
60-90 g/m²
(16-24 lb)
Plain paper, transparency, recycled, labels, bond, letterhead, preprinted, colored paper, light paper, heavy paper, rough/cotton, custom type [x]
60-163 g/m²
(16-43 lb)
• 250 paper
• 150 (A6)
• 50 labels**
• 250 paper
• 550 paper
• 50 labels**
• 50 paper
• 15 labels**
• 10 transparencies
Card stock*** • 120-163 g/m²
(16-43 lb)
Index Bristol
• 75-163 g/m²
(46-100 lb)
Tag
20
Duplex
7 ¾, 9, 10, DL, C5, B5, other
A4, letter, legal, oficio
(Mexico)², folio²
Envelopes
Rough envelopes
75 g/m² (20 lb)
Plain paper, recycled, bond, letterhead, preprinted, colored paper, light paper, heavy paper, custom type [x]
60-90 g/m²
(16-24 lb)
7
* Capacity for 20 lb print media, unless otherwise noted.
** Use for occasional printing only.
¹Japanese Industry Standard
² If a source supports size sensing and is activated, then neither the “oficio” value nor the “folio” value appears in that source’s list of supported media sizes. These values only appear in a source’s list of supported media sizes either when the source is non-size sensing or when the source’s size sensing hardware is deactivated and then the device is power cycled.
General information
1-5
7014-xxx
Media guidelines
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
•
Weight—The printer can automatically feed paper weights from 60 to 176 g/m
2
(16 to 47 lb bond) grain long. Paper lighter than 75 g/m
2
(20 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 80 g/m
2
(21 lb bond) grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 in.), we recommend 90 g/m
2
or heavier paper.
•
Curl—Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding problems.
•
Smoothness—Paper smoothness directly affects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points; however, smoothness between 150 and 200 Sheffield points produces the best print quality.
•
Moisture content—The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance. Condition paper before printing by storing it in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period.
•
Grain direction—Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60 to 176 g/m
2
(16 to 47 lb bond) paper, use grain long fibers.
•
Fiber content—Most high-quality xerographic paper is made from 100% chemically treated pulped wood.
This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton possesses characteristics that can negatively affect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
•
Preprinted papers with chemicals that may contaminate the printer
•
Preprinted papers that can be affected by the temperature in the printer fuser
•
Coated papers (erasable bond), synthetic papers, thermal papers
•
Rough-edged, rough or heavily textured surface papers, or curled papers
•
Recycled papers containing more than 25% post-consumer waste, and weighing more than 80 g/m
2
•
Paper weighing less than 60 g/m
2
(16 lb)
•
Multiple-part forms or documents
1-6
Service Manual
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Selecting paper
Using appropriate paper prevents jams and helps ensure trouble-free printing. To help avoid jams and poor print quality:
•
Always use new, undamaged paper.
•
Before loading paper, know the recommended print side of the paper. This information is usually indicated on the paper package.
•
Do not use paper that has been cut or trimmed by hand.
•
Do not mix paper sizes, types, or weights in the same source; mixing results in jams.
•
Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
•
Use grain long for 60 to 176 g/m
2
weight paper.
•
Use only forms and letterhead printed using an offset lithographic or engraved printing process.
•
Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 200°C (392°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet these requirements; latex inks might not. When in doubt, contact the paper supplier.
Preprinted papers such as letterhead must be able to withstand temperatures up to 200°C (392°F) without melting or releasing hazardous emissions.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
•
For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40%. Most label manufacturers recommend printing in a temperature range of 18 to 24°C (65 to 75°F) with relative humidity between 40 and 60%.
•
Store paper in cartons when possible, on a pallet or shelf, rather than on the floor.
•
Store individual packages on a flat surface.
•
Do not store anything on top of individual paper packages.
Using recycled paper and other office papers
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for use in laser (electrophotographic) printers. In 1998, Lexmark presented to the US government a study demonstrating that recycled paper produced by major mills in the US fed as well as non-recycled paper.
However, no blanket statement can be made that all recycled paper will feed well. Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
•
Low moisture content (4–5%)
•
Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European)
Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier.
•
Suitable sheet-to-sheet coefficient of friction (0.4–0.6)
•
Sufficient bending resistance in the direction of feed
General information
1-7
7014-xxx
Recycled paper, paper of lower weight (<60 g/m
2
[16 lb bond]) and/or lower caliper (<3.8 mils [0.1 mm]), and paper that is cut grain-short for portrait (or short-edge) fed printers may have lower bending resistance than is required for reliable paper feeding. Before using these types of paper for laser (electrophotographic) printing, consult your paper supplier. Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer (for example, if the paper curls excessively under normal printing conditions).
1-8
Service Manual
7014-xxx
Digital imaging specifications
General specifications
ADF Scan speed
Simplex ADF - Up to 25 ppm
Duplex ADF - Up to 35 ppm (page sides)
ADF Document handling
ADF input capacity - 50 sheets.
ADF output capacity - 50 sheets.
ADF document width - 4.9’’ (125mm) to 8.5’’ (216mm)
ADF document length - 5’’ (127mm) to 14.0” (356mm)
Resolution and color depth
•
Flatbed maximum optical resolution - 600 x 600 dpi (Mono), 600 x 300 dpi (Color), with final resolution of
300 x 300 dpi
•
CDD 1200 dpi, and 600 dpi. Selectable through electronics
•
Color depth - 48 bit RGB output. 16 bit / channel
•
Mono ADF optical resolution - Max 600 x 600 dpi
•
Color ADF resolution - Max. 600 x 300 dpi (final resolution of 300 x 300 dpi)
Flatbed document specifications
•
Flatbed scan area - Max. 8.5” x 14” (216mm x 355.6mm)
•
Document size- Up to A4 and legal
•
4.5’’ x 5.5’’ to 8.5’’x14’’ (SEF)
Flatbed speed
3 seconds to scan, 3 seconds to return.
Scanner operating environments
•
Temperature - 16°C to 32°C (60° to 90° farenheit)
•
Humidity - 8% RH to 80% RH
•
Altitude 0 to 3048M (10000 feet)
Scan Preview
•
Available on disk equipped models.
Storage environments (packed)
•
Temperature - -40°C to 43.3°C (-40° to 110° farenheit)
•
Humidity - 5% RH to 95% RH
•
Altitude max -.25 atmospheric pressure
General information
1-9
7014-xxx
Storage environments (unpacked)
•
Temperature - 0° to 40°C
•
Humidity - 5 to 80% relative humidity
Tilt
This device should operate within the stated parameters when it is level within 10mm from front to back and
10mm side to side.
Scan and copy specific specifications
Scan Resolutions
•
Optical - 600 dpi (Local Twain only)
•
Enhanced (vial Lexmark Scan Center) - 1200 X 1200 dpi, 2400 X 2400 dpi, 4800 X 4800 dpi, 9600 X 9600 dpi, 19200 X 19200 dpi
Output resolutions
•
Mono - 600 X 600 dpi
•
Color - 300 X 300 dpi
Duplex scan
Duplex and copy is available on all X46x series models.
Scan file output formats
•
TIFF
•
JPEG
•
PDF and secure PDF
•
XPS
Supported compressions
•
PDF - (1 bit,- JBIG2 CCIT G4, Flate), (8/24 bit - Flate JPEG)
•
TIFF - (1 bit - CCITT G4), (8/24 bit - Packbits, LZW)
•
JPG - (8/24 bit-JPG)
Supported scan destinations
•
Temporary profile from a user’s PC
•
FTP
•
Scan to PC via network TWAIN
•
Scan to PC using Web applet
•
Scan to E-Mail
•
Scan to USB
•
Windows network folder (requires installing embedded scan to folder application)
Multiple copies
999 copies maximum
1-10
Service Manual
Reduce / Enlarge
-25% to 400% (Copy only)
7014-xxx
General information
1-11
7014-xxx
Fax specifications
Phone network connectivity
Phone networks types supported
ITU COMPATIBILITY
Standard Resolution
Fine
Superfine
Ultrafine
Coding
Modem speed
PSTN or analog PABX (RJ-11)
Group 3/ECM
8 x 3.85 pels/mm (200X100dpi) (204x98)
8 x 7.7 pels/mm (200X200dpi) (204x196)
11.8 x 11.8 pels/mm (300x300 dpi) (204x391)
15.7 x 15.7 pels/mm (600x600 dpi) (612x587)
ITU T.4 and T.6 (MH, MR, MMR, JPEG)
V.34 2,400-33,600 BPS,
V.17 7,200-14,400 BPS,
V.27 2,400-4,800 BPS,
V.29 7,200-9,600 BPS
MH, MR, MMR, JPEG
ITU T.30
Compression
Error correction
Line interface selection
Modular Plug
Out Band Signal Level
Input Level Range
Ring Detection
Fax resolutions
Receive
Dual RJ-11C
Guaranteed North American and Europe PTT standard
-16dBm ~ -59dBm
Complies with all regulatory requirements
Send
200x100 dpi, 200x200 dpi, 300x300 dpi,
400x400 dpi, 204x98 dpi, 204x196 dpi,
204x391 dpi, 408x391 dpi
200x100dpi, 200x200 dpi, 300x300 dpi
Miscellaneous FAX specifications
Fax memory
Speed dial
Transmission
Fax Storage
Color fax
Fax from PC
Caller ID
Junk FAX blocking
Tone/Pulse
Fax forward
Broadcasting
External phone interface
Manual mode
Fax shortcuts
Fax content
Fax perseveration
Halftoning
4 MB Flash (More than 320 pages based on ITU chart #1)
User selectable parameters are stored in NVRAM.
Non hard drive model - 500
Hard drive - >1800
Approximately 3 seconds per page
X464e-12mb (.5mb Fax logs + 11.5mb Fax Storage) 900 pgs
X466e-80GB Hard disk space 4096 fax jobs
Yes
Yes. Supported using PostScript driver for both local and network attach modes.
Yes
Yes - based on caller ID and remote station ID
Tone: Default, Pulse: Yes
Yes
Yes. 46 destinations
Yes
Yes
Yes.
Text, text/photo, photo
Yes
Yes
1-12
Service Manual
Tools
The removal and adjustment procedures require the following tools and equipment:
•
Spring hook
•
Needle nose pliers
•
Volt-ohmmeter
•
#1 and #2 Phillips screwdriver
•
Slotted screwdriver
7014-xxx
General information
1-13
7014-xxx
Acronyms
CW
DBCS dc
DIMM
DLE
DRAM
DVM
ECC
ECM
EDO
EEPROM
ENA
EOL
EP
EPROM
ESD
BOR
CCD
CCFL
CCW
CDB
CMYK
CPU
CRC
CRU
CSU ac
ACM
ADF
AFE
AIO
APS
ASIC
BLDC
HCF
HCIT
HCOF
HCPF
HTML
HV
HVPS
HVU
Hz
FB
FD
FRU
FU
GB
GFI
GHz
HBP
1-14
Service Manual
Alternating Current
Autocompensator Mechanism (or paper feed)
Automatic document feeder
Analog front end
All-In-One
Automatic Paper Size
Application Specific Integrated Circuit
Brushless DC Motor
Black Only Retract
Charge-Couple Device
Cold Cathode Fluorescent Lamp
Counter clockwise
Command Descriptor Blocks
Cyan yellow magenta black
Central processing unit
Cyclic redundancy check
Customer Replaceable Unit
Customer Setup
Clockwise
Double byte character set
Direct Current
Dual Inline Memory Module
Downloadable emulator
Dynamic random access memory
Digital multimeter
Error correcting code
Error correction mode
Enhanced Data Out
Electrical Erasable Programmable Read-Only Memory
External Network Adapter
End of line
Electrophotographic process
Erasable programmable read-only memory
Electrostatic Discharge
Flatbed
Facedown
Field replaceable unit
Face up
Gigabyte
Ground Fault Interrupter
Gigahertz
Host Based Printing
High-capacity feeder
High-capacity Input Tray
High-Capacity Output Finisher
High-capacity feeder
Hypertext markup language
High Voltage
High voltage power supply
High voltage unit
Hertz
7014-xxx
OHP
OPC
OPT
PC
PICS
PIN
MDC
MFD
MFP
MH
MIF mm
MMR
MPF
MR
MROM
MS
NAND
NVM
NVRAM
OCF
OEM
LD
LED
LEF
LES
LSU
LV
LVPS
MB
INTL
ITC
ITU
K
LAN
LASER
LCD
LCM
PJL
POR
POST
PPDS ppm
PQET
PRC
PSC
PSD
PSO
PWM
RAM
RFID
RH
International
Internal Tray Card
Image Transfer Unit
Black (Key)
Local area network
Light amplification by stimulated emission of radiation
Liquid crystal display
Liquid Crystal Module
Laser Diode
Light emitting diode
Long edge feed
Lexmark Embedded Solution (applications)
Laser Scanning Unit
Low Voltage
Low voltage power supply
Megabyte
Motor Driver Control
Multifunction Device
Multifunction Printer
Message handling
Motor interface millimeter
Modified modified read
Multipurpose feeder
Modem ready
Masked Read Only Memory
Microswitch
NAND (usage: NAND gate)
Nonvolatile Memory
Nonvolatile Random Access Memory
Operator correctable failure
Original Equipment Manufacturer
Overhead projector
Optical photo conductor
Optical Sensor
Photoconductor
Portable Document Format
Problem isolation charts
Personal identification number
Printer Job Language
Power-on reset
Power-on self test
Personal Printer Data Stream
Pages per minute
Print Quality Enhancement Technology
Peoples' Republic of China
Parallel Synchronous Communications
Position Sensing Device
Participating Standards Organization
Pulse Width Modulation
Random access memory
Radio frequency identification
Relative humidity
General information
1-15
7014-xxx
UPR
USB
V
V ac
V dc
VOIP
VOM
VTB
XPS
RIP
ROM
ROS
RPM
SCC
SDRAM
SEF
SIMM
SOL
SOS
SRAM
TAR
TPS
TTM
TVOC
UAT
Raster image processor
Read-only memory
Read-only storage
Revolutions Per Minute
Scanner Control Card
Synchronous Dynamic Random Access Memory
Short edge feed
Single Inline Memory Module
Solenoid
Start of scan
Static random access memory
Toner Add Roll
Toner Patch Sensing
Tandem Tray Module
Total Volatile Organic Compound
Universally Adjustable Tray
Used Parts Return
Universal Serial Bus
Volts
Volts alternating current
Volts direct current
Voice over internet protocol
Volt Ohmmeter
Vacuum Transport Belt
XML Paper Specification
1-16
Service Manual
7014-xxx
2. Diagnostics information
Start
CAUTION: Unplug power from the printer before connecting or disconnecting any cable, assembly, or electronic card. This is a precaution for personal safety and to prevent damage to the printer.
Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer.
They will lead you to solutions or service checks, including use of various tests.
Symptom tables
If your machine completes the
“Power–On Self Test (POST) sequence” on page 2-1
have a symptom, then go to
“Service error codes” on page 2-26
. Locate your symptom, and take the
appropriate action.
Service errors (8xx.xx / 9xx.xx’s)
If a service error code appears while you are working on the machine, then go to
“Service error codes” on page 2-26
, and take the indicated action for that error.
Service error codes are indicated by a three-digit error code followed by a period and additional numbers in the format XXX.YY. In most cases, five digits are shown.
User status and attendance messages
•
User status messages provide the user with information on the current status of the printer. Ready displays on the first line of the display unless invoked, and then Power Saver displays. If a user status message is displayed, then go to
“Service error codes” on page 2-26
•
User attendance messages are indicated by a two- or three-digit error code that provides the user with information that explains a problem with a print cartridge, paper jam, option, port, and so on. If a user error
“User attendance messages” on page 2-13
Power–On Self Test (POST) sequence
The following is an example of the events that occur during the POR sequence when the printer is turned on.
1.
Display screen illuminates and the memory test is initiated.
2.
The Lexmark splash screen is displayed with a progress bar. The firmware revision is displayed in the lower left of the screen.
3.
Scanner calibration and testing initiates when the progress bar is two thirds finished.
4.
Not Ready will be displayed if the cover is open.
5.
Any cartridge errors, such as Defective Cartridge, are displayed in the message are at the bottom of the screen.
6.
Applicable maintenance messages are displayed.
7.
Applicable toner low messages are displayed.
8.
The red indicator light will flash if there are errors.
9.
The printer displays Ready.
Diagnostics information
2-1
7014-xxx
Symptom tables
POST symptom table
Symptom
The main motor, cooling fan, and fuser do not come on.
POST completes, but the display does not come on.
Main motor does not come on.
Fan does not come on.
Fuser does not cycle.
Fuser does not turn on and off.
The paper feed picks and tries to feed media.
Action
“Cover interlock switch service check” on page 2-37
“Operator panel service check” on page 2-43
“Main motor service check” on page 2-40
See
“Cooling fan service check” on page 2-37
See
“Fuser service check” on page 2-39
See
“Fuser service check” on page 2-39
See
“Paper feed service checks” on page 2-43
Note: Investigate any displayed codes before proceeding with these symptoms. For example, a missing toner cartridge will prevent POST from completing.
2-2
Service Manual
7014-xxx
Printer symptom table
Symptom
Touchscreen displays upside down
Fan noisy or fan not working.
Fuser parts melted.
Toner not fused to the media.
Paper jams.
Main motor noisy or not moving.
Media skew.
Printer not communicating with host.
Card reader fails to recognize the user’s security card. (Possible card reader failure)
Front access door will not close.
Operator panel button not responding.
Operator panel lights are off or very dim.
Blank page.
Black page.
Heavy background.
Light print.
White or black lines or bands.
Toner on back of page.
Media never picks.
Media feeds continuously.
Media wrinkled or bent.
Dead machine (no power).
Print quality problems
• Light print
• Blurred characters
• Toner on both sides of media
• Toner not fused
• Streaks
• Blank pages
Action
Replace the display keypad.
See
“Cooling fan service check” on page 2-37
See
“LVPS/HVPS service check” on page 2-39
.
“Fuser service check” on page 2-39
“Solving print quality problems” on page 2-51
See
“Paper feed service checks” on page 2-43
“Main motor service check” on page 2-40
See
“Paper feed service checks” on page 2-43
“USB port service check” on page 2-46
“Card reader service check” on page 2-37
.
See
“Cover interlock switch service check” on page 2-37
“Operator panel service check” on page 2-43
See
“Operator panel service check” on page 2-43
See
See
“Heavy background” on page 2-48
See
“White or black lines or bands” on page 2-50
“Toner on back of page” on page 2-50
.
“Media never picks” on page 2-44
See
“Media occasionally mispicks or picks multiple sheets at once” on page 2-44
See
“Media “trees,” wrinkles, stacks poorly, or curls” on page 2-45
See
“Dead machine service check” on page 2-38
“Solving print quality problems” on page 2-51
.
Diagnostics information
2-3
7014-xxx
Scan / fax / copy symptom table
Symptom Action
840.xx scanner error
ADF won’t duplex (Duplex ADF only)
ADF skew
Multiple pages feed into ADF
Documents won’t feed into ADF
Printer picks letter size paper on a legal size scan
Scanner makes buzzing noise on startup or during a scan.
Document feeds, but jams in ADF.
Black streaks on scans
Blank page
Black page
No dial tone
Machine dials a number but fails to make a connection with another fax machine.
Incoming fax has blank spaces or poor quality.
“840.xx service check” on page 2-55
.
“ADF Duplex service check” on page 2-62
.
“ADF feed errors service check” on page 2-61
.
This is a symptom of a failed paper length sensor.
“Flatbed home position service check” on page 2-58
“ADF paper jam service check” on page 2-60
.
“ADF streak service check” on page 2-59
.
“Black or blank page copy service check” on page 2-57
“Modem / fax card service check” on page 2-63
The other fax machine may be turned off. Ask the fax recipient to check their machine.
1. The sending fax machine may be faulty.
2. The sending fax machine may have a dirty document glass.
3. A noisy phone line can cause errors.
4. Check the MFP print quality by making a copy.
5. The print cartridge may be empty. Replace as necessary.
See
“Format Fax Storage” on page 3-34
.
Invalid fax partition, or fax partition too small.
Some words on an incoming fax are stretched.
Faxes fail to transmit.
Fax reception fails.
The sending fax machine had a temporary jam.
“Fax transmission service check” on page 2-64
“Fax reception service check” on page 2-66
2-4
Service Manual
7014-xxx
Overview of the operator panel and menus
1
2
1
*
0 #
3
4
5
8
7
6
Item
1
2
The use of the buttons and the layout of the display panel are described in the following table.
Display
Keypad
Description
View scanning, copying, faxing, and printing options as well as status and error messages.
Enter numbers or symbols on the display.
1 2
ABC
3
DEF
3
4
*
0 #
Dial Pause
Back
• Press to cause a two- or three-second dial pause in a fax number. In the
Fax To field, a Dial Pause is represented by a comma (,).
• From the home screen, press to redial a fax number.
• The button functions only within the Fax menu or with fax functions. When outside of the Fax menu, fax function, or home screen, pressing an error beep.
causes
In the Copy menu, press to delete the right-most digit of the value in the Copy
Count.The default value of 1 appears if the entire number is deleted by pressing an entire line is deleted, another press of line.
numerous times.
In the Fax Destination List, press entered manually. You can also press
to delete the right-most digit of a number
to delete an entire shortcut entry. Once
causes the cursor to move up one
In the E-mail Destination List, press to delete the character to the left of the cursor. If the character is in a shortcut, then the shortcut is deleted.
Diagnostics information
2-5
7014-xxx
Item
5
Home
Description
Press to return to the home screen.
6
Start • Press to initiate the current job indicated on the display.
• From the home screen, press to start a copy job with the default settings.
• If pressed while a job is scanning, the button has no effect.
7
Indicator light
8
Stop
Indicates the printer status:
• Off—The power is off.
• Blinking green—The printer is warming up, processing data, or printing.
• Solid green—The printer is on, but idle.
• Blinking red—Operator intervention is needed.
Stops all printer activity
A list of options is offered once Stopped appears on the display.
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Understanding the home screen
After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which is referred to as the home screen. Use the home screen buttons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to messages.
1
2
8
7 6
Ready
Touch any button to begin.
5 4 3
Display item
1
2
3
4
5
6
7
8
Copy
Menus
FTP
Status message bar
Status/Supplies
Tips
Fax
Description
Opens the Copy menus
Note: From the home screen, you can also access the Copy menus by pressing a number on the keypad.
Opens the E-mail menu
Opens the menus
These menus are available only when the printer is in the Ready state.
Opens the File Transfer Protocol (FTP) menus
Note: This function must be set up by your system support person. Once it is set up, it appears as a display item.
• Shows the current printer status such as Ready or Busy.
• Shows printer conditions such as Toner Low.
• Shows intervention messages to give instructions on what you should do so the printer can continue processing, such as Close door or Insert print
cartridge
.
Appears on the display whenever the printer status includes a message requiring intervention. Touch it to access the messages screen for more information on the message, including how to clear it.
All menus have a Tips button. Tips is a context-sensitive Help feature within the display touch screens.
Opens the Fax menus
Other buttons that may appear on the home screen:
Display item
Release Held Faxes
Search Held Jobs
Description
If this button is shown, then there are held faxes with a scheduled hold time previously set. To access the list of held faxes, touch this button.
Searches on any of the following items and returns search results:
• User names for held or confidential print jobs
• Job names for held jobs, excluding confidential print jobs
• Profile names
• Bookmark container or job names
• USB container or job names for supported extensions only
Diagnostics information
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Display item
Held Jobs
Lock Device
Unlock Device
Cancel Jobs
Description
Opens a screen containing all the held jobs
This button appears on the screen when the printer is unlocked and Device Lockout Personal Identification Number (PIN) has been set.
Touching this button opens a PIN entry screen. Entering the correct PIN locks the printer control panel (touch screen and hard buttons).
This button appears on the screen when the printer is locked. The printer control panel buttons and shortcuts cannot be used while it appears.
Touching this button opens a PIN entry screen. Entering the correct PIN unlocks the printer control panel (touch screen and hard buttons).
Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings:
Print, Fax, and Network.
The following items are available under the Print, Fax, and Network headings:
• Print job
• Copy job
• Fax profile
• FTP
• E-mail send
Each heading has a list of jobs shown in a column under it which can show only three jobs per screen. Each job appears as a button which you can touch to access information about the job. If more than three jobs exist in a column, then an arrow appears enabling you to scroll through the jobs.
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Using the touch-screen buttons
Note: Depending on your options and administrative setup, your screens and buttons may vary from those shown.
Sample touch screen
Button
Home
Function
Returns to the home screen
Scroll down Opens a drop-down list
Left scroll decrease Scrolls to another value in decreasing order
Right scroll increase Scrolls to another value in increasing order
Left arrow Scrolls left
Diagnostics information
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Button
Right arrow
Function
Scrolls right
Submit
Submit
Back
Saves a value as the new user default setting
Navigates back to the previous screen
Other touch-screen buttons
Button
Down arrow
Function
Moves down to the next screen
Up arrow Moves up to the next screen
Unselected radio button This is an unselected radio button. The radio button is gray to show it is unselected.
Selected radio button This is a selected radio button. The radio button is blue to show it is selected.
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Service Manual
Button
Cancel Jobs
Continue
Cancel
Select
Function
Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print, Fax, and
Network.
The following items are available under the Print, Fax, and Network headings:
• Print job
• Copy job
• Fax profile
• FTP
• E-mail send
Each heading has a list of jobs shown in a column under it which can show only three jobs per screen.
Each job appears as a button which you can touch to access information about the job. If more than three jobs exist in a column, then an arrow appears enabling you to scroll through the jobs.
Touch this button when more changes need to be made for a job or after clearing a paper jam.
• Cancels an action or a selection
• Cancels out of a screen and returns to the previous screen
Selects a menu or menu item
7014-xxx
Diagnostics information
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Diagram of the printer menus
The diagram shows the menu index on the operator panel and the menus and items available under each menu.
Not all menus or selections will be available in all situations. These are accessed through the driver.
Paper Menu
Default Source
Paper Size/Type
Paper Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Custom Names
Custom Scan Sizes
Universal Setup
Reports
Menu Settings Page
Device Stats
Network Setup
Shortcuts
Fax Job Log
Fax Call Log
Copy Shortcuts
E-Mail Shortcuts
Fax Shortcuts
FTP Shortcuts
Profiles Setup List
Print Fonts
Print Directory
Demo
Asset Report
Network Ports
Active NIC
Standard Network
SMTP Setup
Standard USB
Option Card Menu
Print PS Error
Font Priority
Help
Print All Guides
Copy Guide
E-Mail Guide
Fax Guide
FTP Guide
Print Defects Guide
Information Guide
Supplies Guide
Settings
General
Copy
Fax
FTP
Flash Drive
Security
Edit Security Setup
Misc. Settings
Confidential Print
Disk Wiping
Security Audit Log
Set Date and Time
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Messages and error codes
User attendance messages
The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that must be resolved. This topic provides a list of all printer messages, explains what they mean, and tells how to clear the messages.
The following table lists the messages in alphanumerical order. A message can also be located using the index.
User status and attendance messages
User primary message Explanation
Change <src><Custom type name>
Change <src><Custom
String>
Change <src><size>
Change
<src><type><size>
Close Door
Disk Corrupted.
Reformat?
Weblink server not setup.
Contact system administrator
This IR allows a user to override the source for the remainder of a job. The page will be printed as it is formatted on the paper installed in the tray. This may cause clipping. No further Change prompts will be posted for the remainder of the current job.
The following actions can be taken:
• Change the paper source to a custom type / custom string /source and size/ source, type, size.
• Continue the print job.
• Request more information.
• Use the current source.
• Reset the active.
• Wait fir supplies.
Message clears when front doors is closed.
This message appears if there is a corrupted hard disk. Reformat the drive. If the message remains, replace the disk.
Web Link is being used for e-mail, and either the 'Server' or 'Web Link' fields are
NULL in the Web Link Setup.
• The system administrator needs to configure the server.
SMTP server not setup.
Contact system administrator
No Analog Phone Line
The devices primary and secondary SMTP fields are blank. This needs to be configured by the system administrator.
Memory Full, cannot print faxes
An analog line is not detected as being plugged into the modem. If the device is in
Analog mode, this has a source of Fax. If the device is in Fax Server mode, and the 'Enable analog receive' Fax Server setting is set to 'On', this has a source of
Fax Receive. If the device is in Fax Server mode and the 'Enable analog receive'
Fax Server setting is set to 'Off', then this IR is not generated.
Attempted print is automatically canceled. The Fax code will recognize that the print job has been canceled and will not delete pages in the fax job that have not printed. Fax will not attempt to reprint the fax that generated the out of memory error until a POR is performed.
Memory Full, cannot send faxes
Fax server ‘To Format’ not set up
After a start, there is no memory to do the fax job. Attempted fax is cancelled.
Device is in Fax Server mode. The To format for the Fax Server setup is null.
Analog receive still possible.
Fax Station number not set up.
Held jobs may not be restored
This message is only posted once after the firmware has tried to restore all of the jobs on disk, regardless of the number of held jobs that were not restored. There are three versions of this IR, depending upon cause. IRHeldA occurs when any other condition occurs which stops the printer from restoring jobs from disk. These might include disk failure, user abort, etc.
Diagnostics information
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User status and attendance messages (Continued)
User primary message
Held jobs may not be restored (Insufficient
Memory 37)
Explanation
This message is only posted once after the firmware has tried to restore all of the jobs on disk, regardless of the number of held jobs that were not restored. There are three versions of this IR, depending upon cause. IRHeldB occurs when the printer runs out of memory while attempting to restore jobs from disk.
Held jobs may not be restored (Config Change
57)
Load <source> <custom
string>
Load <source>
<custom type>
Load <source>
<size>
Load <source>
<type> <size>
Load Manual
<custom type>
Load Manual
<custom string>
Load Manual
<size>
This message is only posted once after the firmware has tried to restore all of the jobs on disk, regardless of the number of held jobs that were not restored.
There are three versions of this IR, depending upon cause. IRHeldC occurs when the printer could not restore jobs from the disk because the configuration of the printer has changed. Some of these said configuration changes are code version changes, paper handling option(s) removed, or the disk was moved from a different model or speed of printer.
Printer does not detect media meeting the description <custom string> in
<source>, where <source> is Tray 1, Tray 2, Multi-Page Feeder (MP feeder), or
Envelope Feeder.
• Load the input source with the correct type and size media.
• Cancel the current job.
Printer does not detect media meeting the description <custom type> in <source>, where <source> is Tray 1 or Tray 2.
• Load the input source with the correct type and size media.
• Cancel the current job.
Printer does not detect media meeting the size requested in the source indicated.
• Load the input source with the correct type and size media.
• Cancel the current job.
Printer does not detect media meeting the size or type requested in the source indicated.
• Load the input source with the correct type and size media.
• Cancel the current job.
Printer does not detect media meeting the description <custom type> in the single sheet feeder (manual feeder).
The following actions can be taken:
• Load paper, and the job continues.
• press Select ( ), and choose an alternate source for media.
• Cancel the current job.
Printer does not detect media meeting the description <custom string> in the single sheet feeder (manual feeder).
The following actions can be taken:
• Load paper and the job continues.
• press Select ( ), and choose an alternate source for media.
• Cancel the current job.
Printer does not detect media meeting the description <size> in the single sheet feeder (manual feeder).
The following actions can be taken:
• Load paper and the job continues.
• press Select ( ), and choose an alternate source for media.
• Cancel the current job.
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User status and attendance messages (Continued)
User primary message Explanation
Load Manual
<type> <size>
Paper Changes Needed Change or load new media.
PJL OP Message
PJL Seed Message
PJL ST Message Try one or more of the following:
• press Select ( ) to clear the message, and continue printing.
• Wait for the message to clear.
Remove Paper ADF
This posts when there is paper detected in the ADF upon POR or when the cover is closed (or any other situation that re-inits the scanner). Message clears when paper is removed.
The standard output bin is full or nearly full. Remove the media from the bin.
Remove Paper
Standard Bin
Restore Held Jobs. Go/
Stop?
Held jobs were found on disk after a power on/off reset. Restoring will make these jobs available. Jobs may also be restored at a later time by turning off and restarting the printer.
The following actions can be taken:
• Restore
• Do not restore
• More information
Securely Clearing Disk
Space
Unsupported USB
Device, Please Remove
Printer does not detect media meeting the description <type> and <size> in the single sheet feeder (manual feeder).
The following actions can be taken:
• Load paper and the job continues.
• press Select ( ), and choose an alternate source for media.
• Cancel the current job.
This message appears when all blocks of the disk are cleared.
Remove the unrecognized device from the USB port on the front of the printer.
Unsupported USB Hub, please remove
Unsupported Disk
34 Short Paper
Remove the unrecognized USB hub/device from the USB port on the front of the printer.
Remove the unsupported disk before continuing.
• press Select (
)
to clear the message and continue printing.
The printer does not automatically reprint the page that prompted the message.
• Check tray length and width guides to ensure paper is properly fitted in the tray.
• Make sure the print job is requesting the correct size of paper.
• Adjust the Paper Size setting for the size paper you are using.
If MP Feeder Size is set to Universal, make sure the paper is large enough for the formatted data.
• Cancel the current job.
Diagnostics information
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User status and attendance messages (Continued)
User primary message
35 RES Save Off
Deficient Memory
37 Insufficient Collation
Area
37 Insufficient memory for flash defragment operation
38 Memory Full
Explanation
This message displays when the printer lacks sufficient memory to enable
Resource Save. This message usually indicates the user has allocated too much memory for one or more of the printer link buffers; however, modification of other printer settings which affect the amount of available memory may also create this condition. If restoration of Resource Save is required after this message is received, the customer should install additional memory or set each link buffer to
Auto. Once all link buffers are returned to Auto, you should exit the menu to activate the link buffer changes. Once the printer returns to the Ready state, you can enable Resource Save and go back and modify the link buffers again. Note the reduction of available memory to the link buffers when Resource Save has been enabled, and compare it to the memory available when Resource Save is disabled.
• press Select ( ) to disable Resource Save and continue printing.
To enable Resource Save after you get this message:
- Make sure the link buffers are set to Auto, then exit the menus to activate the link buffer changes.
- When Ready is displayed, enable Resource Save.
• Install additional memory.
This message is displayed when the printer memory used to store pages is too full to collate the print job.
The following actions can be taken:
• press Select ( ) to print the portion of the job already stored, and begin collating the rest of the job.
• press Menus ( ) to access the Busy/Waiting Menu.
The following functions are available.
- Cancel Job
Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu.
This message is displayed when insufficient printer memory is available to perform
Flash Memory Defragment operation.
This message appears prior to the actual start of the defragment operation.
press Select ( ) to stop the defragment operation.
To perform the defragment operation, you can:
• Delete fonts, macros, and other data in RAM.
• Install additional printer memory.
• press Menus ( ) to access the Busy/Waiting Menu.
The following functions are available using the Busy/Waiting Menu:
- Cancel Job
- Reset Printer
Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu.
This message is displayed when the printer is processing an incoming job and there is not enough memory available to continue processing the job.
The following actions can be taken:
• Determine how to make more memory available to your print job by:
- Deleting fonts, macros and other data in RAM.
- Simplify your print job.
- Install additional memory
• press Select ( ) to clear the message and continue printing.
The job may not print correctly.
• press Menus ( ) to access the Busy/Waiting Menu.
The following functions may be available:
- Cancel Job
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User status and attendance messages (Continued)
User primary message Explanation
39 Complex Page
50 PPDS Font Error
51 Defective Flash
Detected
52 Flash Full
53 Unformatted Flash
54 Standard Network
Software Error
54 Network <x> Software
Error
55 Unsupported Option in
Slot <x>
56 Parallel Port <x> disabled
This message is displayed when a page is too complex to print.
The following actions can be taken:
• press Select ( ) to clear the message and continue printing.
The job may not print correctly.
• Simplify the print job.
• press Menus ( ) to access the Busy/Waiting Menu.
The following functions may be available:
- Cancel Job
- Reset Printer
Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu.
This error only occurs when a printer is formatting PPDS print data.
The PPDS interpreter has detected a font error. When a specific font, which is not installed, is requested based on a PPDS mode Set Font Global command, a
Select Code Page command, or a Comprehensive Font Selection command, and the printer Best Fit setting is off. If Best Fit is on, the printer performs a best fit search to find a similar font, and this error does not occur.
This error also displays when the printer receives invalid PPDS download font data.
The following actions can be taken while this message is displayed:
• press Select ( ) to clear the message and continue printing.
The job may not print correctly.
• press Menus ( ) to access the Busy/Waiting Menu.
The following functions may be available:
- Cancel Job press Select ( ) to clear the message and continue printing.
You must install different flash memory before you can download any resources to flash.
• press Select ( ) to clear the message and continue printing.
• Delete fonts, macros, and other data stored on the flash memory.
• Install a larger capacity flash memory card.
press Select ( ) to clear the message and continue printing.
You must format the flash memory before you can store any resources on it. If the error message remains, the flash memory may be defective and require replacing.
This message is displayed when the RIP software detects that a network port is installed but cannot establish communications with it.
• press Select ( ) to clear the message and continue printing.
The job may not print correctly.
• Program new firmware for the network interface.
• Turn the printer power off and then back on to reset the printer.
The printer disables all communications to the associated network interface. No data may be received or sent from or to the associated interface. The user can program new firmware in the network using the parallel port after this message clears.
• press Select ( ) to clear the message and continue printing.
The job may not print correctly.
• Program new firmware for the network interface.
• Turn the printer power off and then back on to reset the printer.
An unsupported option is installed in the specified solutions port. Power off the printer and remove the unsupported option in the specified slot.
Remove the unsupported option.
This error displays when data is sent to the printer across an optional parallel port, but the port has been disabled. Once this message displays, reporting of further errors is suppressed until the menus are entered, or the printer is reset.
Diagnostics information
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User status and attendance messages (Continued)
User primary message Explanation
56 Serial Port <x> disabled
56 Standard USB
Port Disabled
58 Too many Flash
Options Installed
This error displays when data is sent to the printer across an serial port, but the port has been disabled. Once this message displays, reporting of further errors is suppressed until the menus are entered, or the printer is reset.
This message may appear when data is sent to the printer across a USB port, but the port is disabled.
Note: Once the error is displayed the first time, reporting of further errors is suppressed until the printer is reset or menus are entered.
The following actions can be taken:
• press Select ( ) to clear the message.
Any data received on the USB port is discarded.
• press Menus ( ) to access the Busy/Waiting Menu.
The following functions may be available:
- Turn the printer power off and then back on to reset the printer.
- Reset Active Bin
- Check Supply Levels
Make sure the USB Buffer menu item is not set to Disabled. (press Menus access the Administrative Menus, select Network/Ports, USB Menu, and
USB Buffer.)
1. Turn off and unplug the printer.
2. Remove the excess flash memory.
3. Plug in the printer, and turn it on.
to
58 Too Many
Trays Attached
1. Turn off and unplug the printer.
2. Remove the additional trays.
3. Plug in the printer, and turn it on.
59 Incompatible Tray <x> An incompatible tray is installed. For Tray x, x= 2, 3, 4, or 5.
61 Defective Disk
Remove the incompatible tray and press to clear the message.
If the user installed the incompatible device to satisfy a Check Device
Connections/reattach message, the user should reinstall an associated compatible option or hot unplug the option.
1. Turn off and unplug the printer.
2. Remove the incompatible trays.
3. Plug in the printer, and turn it on.
This error code displays when the printer detects a defective disk. This error may occur at power on or during disk format and write operations. While this message displays.
Press to clear the message. The disk is marked defective and normal printer operations continue. Disk operations are not allowed with a defective disk. The
Format Disk menu is not shown.
62 Disk Full
63 Unformatted Disk
This error code displays when there is not enough free space on the disk to hold the resources that have been requested to be written to the disk. This message displays for both resource and PostScript Disk operators when the disk is full.
The optional disk is not formatted.
Format the disk. If the error remains after formatting, the disk may be defective.
80 Routine Maintenance The operator panel displays this message at each 300K page count interval. It is necessary to replace the fuser assembly, transfer roller, charge roll, and pick rolls at this interval to maintain the print quality and reliability of the printer. The parts are available as a maintenance kit. For more information, go to <CH 6 insert x-
ref>
84 PC Kit Life Warning Replace the PC kit to ensure print quality.
84 Replace PC Kit
88 Cartridge Low
88 Cartridge Early Life
Warning
This warning is displayed when the cartridge is low. Press Check to continue.
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User status and attendance messages (Continued)
User primary message
1565 Emul Error Load
Emul Option
Explanation
This message is displayed when the DLE's version contained in the firmware card will not function with the printer code. The message will automatically clear in 30 seconds, and the DLE will be disabled. Other printer functions are not affected.
The correct version of the DLE must be downloaded
.
Contact the second level support for the correct DLE version.
Scanner ADF cover open The cover to the ADF is open.
• Close the ADF cover. If this doesn’t remedy the problem, Go to
“ADF cover open service check” on page 2-59
”.
Scan job too long
Scan Paper cleared
The scan job exceeds the maximum number of pages
• Break the scan job into multiple small jobs.
• Cancel the scan job.
Paper is cleared from ADF
• Cancel job
• Restart job - This can only be performed if job recovery is enabled and the job can be restarted. A new job with the same parameters is started.
Diagnostics information
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Cartridge error messages
30
31
32
Error Description
Invalid refill
Missing or defective cartridge
Unsupported print cartridge
Replace the cartridge.
Action
Paper jam error codes (200-series)
Note: The Event log (See
) will list any of these errors that have occurred.
Repeating jams or jam messages can be caused by any of the following:
•
Faulty/contaminated pick solenoids or worn cams of the solenoids.
•
Faulty/contaminated flags or springs.
•
Debris in the paper path.
•
Media not of the specified length.
Error Description Action
200.00
Paper jam around input sensor.
Remove the PC kit and paper or debris at the input sensor.
200.01
Classic input jam. The media is too long over the input sensor. Possible causes include multi-sheet feed, tray size sensing problem, and media slippage.
200.02
The main input sensor never became uncovered from the sheet ahead.
First, remove the PC kit and paper or debric at the input sensor. Then, inspect the flag on the input sensor. It should rotate freely. Replace the sensor if necessary. Finally, check the paper size settings in the printer and the driver.
200.03
The video never started on the page at the input sensor within two inches after hitting the input sensor
Check the printhead. See
“Printhead service check” on page 2-54
.
200.04
The media at the input sensor before interrupt occurred–not enough time elapsed since the printhead started to expect the printhead mirror motor lock.
Possible causes include bouncy sensor or exceptionally fast pick– perhaps due to media prestaged in the source tray.
Carefully remove the tray and notice if the leading edge of the media is pointed upward and out of the tray. If so, then inspect the tray wear strips and replace if necessary.
Inspect the input sensor flag and replace it if it does not rotate freely or is too loose.
200.06
Imaged page not expected page (bouncy passthru sensor)
Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then
“Media manual input sensor” on page 2-52
200.08
Media reached the input sensor before the EP was ready
Inspect the tray for prestaging. Verify the proper media and inspect the tray wear strips. Replace the wear strips if necessary.
200.09
Transfer servo never started
“Engine board service check” on page 2-36
200.12
Media detected at manual feeder sensor when not expected. Possible causes include user insert of media when motor is running or pre-staged media in the tray.
Carefully remove the tray and notice if the leading edge of the media is pointed upward and out of the tray. If so, then inspect the tray wear strips and replace if necessary.
Inspect the input sensor flag and replace it if it does not rotate freely or is too loose.
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Error Description Action
200.13
The input sensor is covered when the media is not expected (media in machine during warm-up)
200.14
Trailing edge cleared manual feed, but did not successfully debounce the sensor. Potential causes are a small gap or a bouncy manual feed sensor.
Remove the toner cartridge/PC kit and inspect the input sensor flag. Replace the flag if necessary.
Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then
“Media manual input sensor” on page 2-52
200.15
UNRECOVERABLE NO GAP JAM. Engine detected no gap at the manual feeder sensor, attempted to open the gap by stopping the feed rolls, but no trailing edge was ever seen at the input sensor.
Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then
“Media manual input sensor” on page 2-52
Verify that the media is approved. Inspect the wear strips in the input tray, and replace if necessary.
200.16
Transport motor error detected
200.17
Took too long to ramp up transport motor
“Main motor service check” on page 2-40
.
200.18
Manual feeder sensor never became uncovered from the sheet ahead.
200.19
200.20
The media never reached the input sensor, but was detected at manual feeder sensor.
The media is too long over the manual feeder sensor.
Possible causes include multi-sheet feed, media size
(length) problem, pre-staged media in the tray.
Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then
“Media manual input sensor” on page 2-52
Remove the toner cartridge/PC kit, and inspect for debris in the paper path. Check the bottom of the PC kit for any obstructions. Remove the upper front guide, and inspect the pinch rollers.
Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn.
200.22
FAILED SMALL GAP OR NO GAP JAM RECOVERY.
Engine detected small gap or no gap at the manual feeder sensor, opened the gap by stopping the feed rolls, but never saw the leading edge of the second page at the input sensor.
200.23
Laser Servo never started due to potential conflict with the transfer servo. Possible causes: slow or missing transport motor positional feedback, or the media is transferred too quickly to the input sensor.
Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn.
Check the main motor. See
“Main motor service check” on page 2-40
.
200.24
The measured gap at the input sensor is too small to meet the video delivery requirements. (There is not enough time since prior image finished to start new image)
Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn.
200.26
The trailing edge never cleared the input sensor when feeding out the media that was detected during warmup.
200.27
Printhead Driver: Mirror motor fell out of lock condition after the media at the input sensor–more time elapsed since the printhead than the expected stable lock time, but less than the printhead jitter-stable specification.
Check the printhead. See
“Printhead service check” on page 2-54
.
Mirror motor fell out of lock condition after media at the input sensor–more time elapsed since the printhead than expected stable lock time, but less than the printhead jitter-stable specification.
Diagnostics information
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7014-xxx
Error Description Action
200.28
First writing line of a page at the developer nip, but laser servo cleanup is not complete. Likely pre staged media or a fast paper feed.
Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn.
200.29
Printhead drive control out of range due to an external event beyond what the control is designed to handle.
Probable causes: ESD or noise on hsync signal.
Check the cable routing for the printhead. See
“Printhead service check” on page 2-54
.
200.30
Narrow media sensor covered during warm-up.
200.32
Media more than 14 inches too long over the manual feeder sensor. Possible causes include multi-sheet feed or pre-staged media in the tray.
Check that the narrow media flag rotates freely and securely. If it is dislodged or broken, then replace the
“Rear exit guide assembly with sensor and reversing solenoid removal” on page 4-75
Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn.
200.33
Page from tray 1 did not reach the input sensor after multiple attempts. Page did make it out of the tray at least as far as the manual feeder sensor. Possible cause is that the page stalled at the alignment gate.
200.34
Timed out waiting for page from tray 1 to reach the input sensor after multiple pick attempts, but the page was later detected at the input sensor while waiting for any page(s) ahead to clear the paper path. Possible cause is that the page is delayed at the alignment gate.
Verify that the pick tires are clean, not worn, or filled with paper dust. Replace the pick tires if necessary.
“ACM pick tire roller removal” on page 4-3
The alignment roller may be binding. Call the next level of support.
200.35
Failed to create hsync during auto alignment
“Printhead service check” on page 2-54
.
200.36
Lost hsyncs during auto alignment
200.37
Timeout on data collection during auto alignment
200.38
Interpage servo gap is smaller than expected for printhead offset target evaluation
200.42
Rogue sheet is at the manual feed sensor while flushing the paper path prior to declaring MPF source empty.
Retry alignment.
200.43
The media is at the input sensor before interruption occurs. Possible causes include bouncy sensor or an exceptionally small gap, perhaps due to the media being pre-staged in the source tray.
201.00
Paper jam between input and exit sensor
Remove the media, realign the stock, and re-insert.
Do not let the top sheets to go beyond the wear strips.
Remove the toner cartridge/PC kit and check for obstructions between the input sensor and the fuser. if the media continues to stop at the entrance or in the fuser, then replace the fuser. See
Check the main motor. See
“Main motor service check” on page 2-40
.
201.01
Transport motor identification failed to identify either motor after two tries.
201.02
Exit sensor never made by leading edge of page. Also known as internal jam.
201.03
Video never started on the page at the input sensor within two inches after hitting the input sensor
Remove the PC kit and paper or debris at the input sensor.
Check the printhead. See
“Printhead service check” on page 2-54
.
201.05
Restart attempted after an internal jam without the cover open/close event. It is likely that the jam was never cleared.
Check the paper path and remove any media in the path.
2-22
Service Manual
7014-xxx
Error Description Action
201.25
Exit sensor never made by leading edge of media when feeding out the media that was detected during warm-up.
201.26
Page at fuser nip before fuser started ramping toward desired temperature. Indicates code may be receiving more interrupts than intended
201.27
Page at fuser nip before fuser reached acceptable operating temperature. Page arrived at fuser earlier than expected, so it was probably staged prematurely.
202.00
Paper jam around exit sensor.
Remove the toner cartridge/PC kit and check for obstructions between the input sensor and the fuser. if the media continues to stop at the entrance or in the fuser, then replace the fuser. See
202.01
Exit sensor never broke on the trailing edge of the sheet at the exit sensor.
202.02
Exit sensor never broke from sheet ahead of page heading toward the exit sensor.
Open the rear cover and look for obstructions in the path way. If there are none, then inspect for damage at the fuser, rear door, exit guide, and top cover.
Often, the leading edge of the media will indicate the vicinity of damage. If damage is found, then replace the damaged part.
Note: Print a page with the rear door open to isolate the fuser from the other parts.
Open the rear door, and inspect the flag on the exit sensor. The flag is located behind the fuser exit rollers, about mid printer. If the flag does not rotate freely or has no spring action, then replace the fuser.
.
202.06
Exit sensor bounced
202.13
Exit sensor covered, media not expected (media not in machine during warm-up)
202.25
Exit sensor never broke from the sheet ahead of the page heading toward the exit sensor when feeding out the media detected during warm-up.
202.26
Trailing edge never cleared exit sensor when feeding out media that was detected during warm-up.
202.32
Long media or shingled multi feed stopped before sending to duplex.
Open the rear door, and inspect the flag on the exit sensor. The flag is located behind the fuser exit rollers, about mid printer. If the flag does not rotate freely or has no spring action, then replace the fuser.
.
Check the paper setting and correct if needed. While feeding along the media, and immediately after it enters the output bin, open the rear door and obscure the trailing edge and the sensor flag. If there is slippage in the exit guide, then replace the exit
“Rear exit guide assembly with sensor and reversing solenoid removal” on page 4-75
Diagnostics information
2-23
7014-xxx
Error Description Action
231.00
Duplex jam while reversing into the device
231.01
Duplex sensor never made by leading edge reversing into the duplex.
231.02
Bouncy duplex sensor never made.
233.00
Duplex jam while picking from the device
233.01
Page in duplex never picked.
233.02
Feed error picking from the duplex.
233.03
Paper never reached the input sensor, but was detected at the manual feed sensor.
234.01
Duplex sensor covered during warm-up.
Open the rear cover and look for obstructions between the rear cover ribs, the fuser exit rollers, and below. The media entering the duplex passes outside the exit roller while the media exiting the fuser passes above and inside the exit rollers.
Remove the tray, open the duplex door, and remove the obstructions. If there are no obstructions and the problem persists, then disconnect all of the cables, tilt the printer onto its back (be sure to protect the antenna on a wireless unit), and inspect the flag of the duplex sensor. If the flag does not rotate freely, then replace the paper input and duplex sensor. See
“Paper input and duplex sensor assembly removal” on page 4-71
Check the belt and drive of the duplex unit. Replace it if necessary.
235.01
241.00
241.10
241.12
Invalid duplex media (Unsupported size)
Paper jam near tray 1.
Second pick attempt failed from Tray 1
Second pick from manual feeder, tray 1, or feeder failed when the media was in the source while other sheets were committed to the paper path.
241.16
Failed to feed from tray 1. Pages in the paper path have been flushed to the output bin.
241.17
MISIDENTIFIED SMALL GAP JAM. Engine detected small gap at the manual feeder sensor, attempted to open the gap by stopping the feed rolls, trailing edge was seen at the input sensor, manual feeder sensor is no longer covered.
241.19
Second pick attempted failed from Tray 1, no pages printed since calling a 241.10 or a prior 241.19.
Check the media. Duplex supports A4, letter, legal, oficio, and folio media sizes.
Remove the tray and inspect the media path for obstructions. Check the pick rollers. Replace the pick rollers if they are worn or clogged with dust. See
“ACM pick tire roller removal” on page 4-3
. Also check the wear strips, and replace if necessary.
Remove the tray and inspect the media path for obstructions. Check the pick rollers. Replace the pick rollers if they are worn or clogged with dust. See
“ACM pick tire roller removal” on page 4-3
. Also check the wear strips and the manual feeder, and replace if necessary.
242.00
Paper jam near tray 2.
242.01
242.08
Took too long to ramp up dc feed motor
Received lots of dc feed interrupts before losing them
Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary.
Check the connection with Tray 2. (Lift the printer and re-set it on Tray 2.) If the error persists, then replace Tray 2.
242.10
Second pick attempt failed from Tray 2 Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary.
Check the wear strips and replace them if worn.
242.12
Second pick from manual feeder, tray 1, or feeder failed when media was in the source, other sheets were committed to the paper path.
242.16
Failed to feed from tray 2. Pages in the paper path have been flushed to the output bin.
Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary.
2-24
Service Manual
7014-xxx
Error Description Action
251.00
Paper jam near the manual feeder.
251.10
Second pick attempt failed from manual feeder.
251.11
Failed to feed from manual feeder. Pages in the paper path have been flushed to the output bin.
251.12
Second pick from manual feeder, tray 1, or feeder failed when media was in the source while the other sheets were committed to the paper path.
251.19
Media never reached the input sensor from the manual feeder.
Inspect the pick roller on the MPF or the rollers on the manual feed. If the MPF pick roller is damaged or worn, then replace the MPF. For a printer with a manual feed only (no MPF), clean the roller.
251.20
The media in the MPF has been pushed in too far.
Remove the media, realign the stock, and re-insert.
Do not let the top sheets to go beyond the wear strips.
251.21
The media in the MPF has been pushed in too far.
290.02 Scanner ADF Feed Jam. The scanner ADF has failed to feed a page to the ADF interval sensor.
290.10 Scanner Static Jam - 1st scanner sensor. Scanner
ADF detects paper at the first scanner sensor while the
ADF is in an idle state.
291.00 Scanner Static Jam - 2nd scanner sensor. Scanner
ADF detects paper at the second scanner sensor while the ADF is in an idle state.
.
Remove all paper from the ADF. Retry the job. If the
“ADF paper jam service check” on page 2-60
.
292 Scanner jam, remove all originals from the scanner.
This message appears if the ADF cover is open while paper is fed through the ADF.
Remove the sheet of paper rom the ADF. Retry the
job. If the error recurs, Go to
“ADF paper jam service check” on page 2-60
Remove the paper from the ADF, and close the ADF
cover. If the error recurs, Go to
“ADF cover open service check” on page 2-59
293.02
294.04
Flatbed cover open. The MFP senses that the flatbed cover is open.
Scanner jam, remove all originals from the scanner.
Jam at the ADF exit sensor.
294.05 Scanner jam, remove all originals from the scanner. A jam is detected at the ADF exit sensor.
294.06
ADF Backfeed Jam. A jam is detected at the ADF exit sensor.
295.01
Scanner Disable Page at CCD
“ADF cover open service check” on page 2-59
294.06Remove all paper from the ADF. If the error
“ADF paper jam service check” on page 2-60
295.02
Scanner Disable Page at CCD
ADF page gap is too small. Not enough to re initialize the image processing unit.
Remove paper from the ADF.
The ADF page gap is too small, not enough room to accelerate after pausing.
Remove paper from the ADF.
Diagnostics information
2-25
7014-xxx
Service error codes
Service error codes are generally non-recoverable except in an intermittent condition when the printer can be put into POR to temporarily recover from the error condition.
Action Error Description
8XX Scanner service errors
840.01
Scanner disabled
The scanner is disabled and can’t be used.
840.02
Scanner auto disabled
The scanner is disabled and can’t be used.
841
Image Pipeline
841.96
SIZAR out of band interrupt
842
Communication Failure
843
843.01
Scanner Failure - Carriage failed to move to Home of desired position
Scanner Failure
843.02
843.03
843.04
844.yy
Scanner Failure
Scanner Failure
Scanner Failure
Scanner Failure
844
844.01
Front scan module output level error
Rear scan module output level error
Front scan module lamp level too low
844.02
844.03
Rear scan module lamp level too low
845.yy
Scanner Failure
Front scan module cable failure or SCC card failure
845
Enter the configuration menu, and re-enable the
“840.xx service check” on page 2-55
This message is posted when the MFP PORs.
Enter the configuration menu, and re-enable the
“840.xx service check” on page 2-55
“CCD service check” on page 2-57
“Flatbed home position service check” on page 2-58
“CCD service check” on page 2-57
Carriage mechanical failure.Go to
“Flatbed motor service check” on page 2-57
“ADF paper jam service check” on page 2-60
General mechanical failure
Pick Roller engage failure
Pick roller disengage failure
“CCD service check” on page 2-57
“CCD service check” on page 2-57
Front Mono channel, Front Color channels, Front
Red channel, Front Green channel, and/or Front
Blue channel is detected to have low lamp level.
“CCD service check” on page 2-57
Rear Mono channel, Rear Color channels, Rear
Red channel, Rear Green channel, and/or Rear
Blue channel is detected to have low lamp level.
“CCD service check” on page 2-57
CCD failure
“CCD service check” on page 2-57
CCD channel failure. Check each channel(mono,
R, G, B) for identical values indicating bad cable and/or SCC card. Excessive noise test for the dark data indicating some sort of CCD or analog electronics issue on that channel or channels.
“CCD service check” on page 2-57
2-26
Service Manual
7014-xxx
Error Description
Rear scan module cable failure or SCC card failure
845.01
845.02
Cable / SCC Failure
Cable / SCC Failure
845.03
CCD Failure
845.yy
846
846.01
846.02
846.03
846.04
846.05
846.06
Front calibration strip unusable
Rear calibration strip unusable
Front calibration strip too far left
Front calibration strip too far right
Front calibration strip has excessive skew
Front calibration strip has excessive bow
Front calibration strip has excessive dark area
846.07
Front magnification exceeds limits
847
847.01
Modem Failure
Fax Storage
847.02
Fax Storage
848.01
Modem/Config ID Mismatch
HD/Config ID Mismatch
849
Action
CCD channel failure. Check each channel(mono,
R, G, B) for identical values indicating bad cable and/or SCC card. Excessive noise test for the dark data indicating some sort of CCD or analog electronics issue on that channel or channels.
“CCD service check” on page 2-57
Front scan module connector or cable failure
“CCD service check” on page 2-57
Rear scan module connector or cable failure
“CCD service check” on page 2-57
The CCD is defective.
“CCD service check” on page 2-57
.
“CCD service check” on page 2-57
The font calibration strip is placed to high or to
“CCD service check” on page 2-57
“CCD service check” on page 2-57
.
Front excessive variability for Mono, Red, Green,
“CCD service check” on page 2-57
Rear excessive variability for Mono, Red, Green,
“CCD service check” on page 2-57
The Configuration ID bit that describes the device’s modem doesn’t match the actual modem installed in the device.
The amount of flash storage available on the device is too small. Note: The NAND Flash partition can shrink as bit failures cause blocks to be invalidated. Go to
“Format Fax Storage” on page 3-34
. If the issue is not fixed, replace the controller board. Go to
“Controller board removal” on page 4-16
.
The devices’ flash partition is invalid or unavailable. Go to
“Format Fax Storage” on page 3-34
. If the issue is not fixed, replace the controller board. Go to
“Controller board removal” on page 4-16
.
A device has a modem installed, but its
Configuration ID indicates that a modem shouldn’t be present.
A device doesn’t have a hard drive installed, even though its Configuration ID indicates that a hard drive should be present.
Diagnostics information
2-27
7014-xxx
Error Description Action
849.01
HD/Config ID Mismatch A device has a hard drive installed, but its
Configuration ID indicates that a hard drive shouldn’t be present.
Engine software service errors
900.xx
RIP software error
902.xx
903.xx
904.xx
905.xx
906.xx
Engine software error
Paperport link driver error
Interface violation by RIP
Interface violation by paperport device
RIP interface drive error
DC pick motor errors
910.xx
DC pick motor stall
911.xx
DC pick motor excessive PWM
912.xx
913.xx
914.00
DC pick motor below speed
DC pick motor over speed
DC pick motor error
914.01
Lost encoder feedback
Transfer service errors
917.xx
Transfer service error
Turn off MFP for 10 seconds and restart. If error re-occurs, replace controller board.
Replace the controller board. See
“Controller board service check” on page 2-35
Fuser service errors
920.00
Under temperature during steady state control.
921.00
Under temperature during standby control.
922.00
923.00
924.00
Fuser failed to ramp to target temperature
Fuser is over temperature.
Open thermistor check.
925.xx
Wrong fuser installed. The fuser type stored in the cartridge ID does not match the actual fuser installed in the printer.
Fan service errors
927.00
Service fan error
“Fuser service check” on page 2-39
.
Replace the fan. See
“Cooling fan service check” on page 2-37
.
Toner service errors
Replace the transfer roll. See
“Transfer roll service check” on page 2-54
2-28
Service Manual
7014-xxx
Error Description Action
929.00
929.01
929.02
929.03
Toner sensor error
No home window
No sensor transition (closed)
No sensor transition (open)
Printhead service errors
930.xx
931.xx
Wrong printhead installed
No first hsync
Remove the toner cartridge, and shake it Try a different toner cartridge, if possible. If the error persists, then replace the toner level sensor. See
“Toner level sensor removal” on page 4-79
Replace the printhead. See
.
.
Replace the printhead. See
“Printhead service check” on page 2-54
.
932.xx
933.xx
935.xx
Lost hsyncs
Mirror motor locked: No hsync received
Motor unable to reach operating speed
Transport motor service errors
936.xx
Transport motor initial lock failure
937.00
Main transport motor lost lock
Replace the main motor gear drive. See
“Main motor service check” on page 2-40
Replace the main motor gear drive. See
“Main motor service check” on page 2-40
Power supply service errors
940.00
LVPS service error Replace the LVPS/HVPS. See
“LVPS/HVPS service check” on page 2-39
Controller board and operator panel service errors
Failed engine board 948.xx
949.xx
950.xx
951.xx
952.xx
953.xx
Replace the controller board. See
“Engine board service check” on page 2-36
Mismatch between EEPROM and mirror memory
Note: A new controller board or operator panel has been installed, and has not been properly prepared for this use. Install a new note. Do not install both the controller board and the operator panel at the same time without a
POR in between.
Install a new controller bored or operator panel.
“Engine board service check” on page 2-36
“Operator panel service check” on page 2-43
.
Error with secure NVRAM on the controller board Replace the controller board. See
“Engine board service check” on page 2-36
A recoverable MVRAM Cyclic Redundancy Check error occurred.
NVRAM chip failure with mirror
Performing POR will clear this error.
Replace the engine board. See
Diagnostics information
2-29
7014-xxx
Error Description Action
954.xx
955.xx
956.00
956.01
957.xx
NVRAM chip failure with system part.
The code ROM or NAND flash failed the Cyclic
Redundancy Check or the NAND experienced an uncorrectible multi-bit failure.
RIP card failure: processor failure
Processor overtemp
RIP card failure: ASIC failure
Replace the controller board. See
“Controller board service check” on page 2-35
958.xx
Printer has performed more than 100 “shift and reflash” operations as a result of ECC bit corrections
Firmware or controller board errors
959.01
959.02
959.03
959.04
959.05
959.20
959.21
959.22
Controller verification failure of pensive boot code
Failure to authenticate Signature Verification Code
Controller hardware failure
Code did not respond to command request.
Challenge secret failure
Call the next level of support to update the firmware, or replace the controller board. See
“Controller board service check” on page 2-35
.
Signature Verification Code failed to authenticate a code partition.
Jump to unverified address
Update firmware and call the next level of support, or replace the controller board. See
“Controller board service check” on page 2-35
.
Unknown boot failure Update firmware and call the next level of support, or replace the controller board. See
“Controller board service check” on page 2-35
Replace the controller board. See
“Controller board service check” on page 2-35
Replace the controller board. See
“Controller board service check” on page 2-35
959.23
959.24
959.25
Self test failed during initialization.
EEPROM retention error
Insufficient device space during HW prog
959.26
959.27
959.28
Incremental counter reset exceeds maximum value
Increment count failed due to max value limit
Invalid SP memory configuration
Memory and emulation errors
960.xx
RAM memory error: RAM soldered on the controller board is bad
961.xx
RAM memory error: memory card in slot is bad.
964.xx
Download Emulation Cyclic Redundancy Check Error: checksum failure detected in the emulation header or emulation file.
Replace the controller board. See
Replace the memory card.
“Controller board service check” on page 2-35
Disable the Download Emulation. Program the download emulation into the firmware card again.
If this does not resolve the problem, then replace the firmware card and download the emulation again.
Network errors
2-30
Service Manual
7014-xxx
Error Description Action
975.xx
976.xx
978.xx
979.xx
Unrecognizable network
Unrecoverable software error in network port
Bad checksum while programming network port
Flash parts failed while programing network port
Other errors
980.xx
981.xx
982.xx
Engine experiencing unreliable communication with the specified device
Engine protocol violation detected by the specified device
Communications error detected by the specified device
983.xx
984.xx
990.xx
991.xx
Invalid command received by the specified device
Invalid command parameter received by the specified device
An equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure.
The specified device has detected an equipment check in its system card.
Call the next level of support.
Call the next level of support.
Call the next level of support.
Fax error codes
Fax error log codes
Error code
000
200
3XX
4XX
5XX
6XX
Description Action
No error occurred during fax transmission
Error occurred when transmitting training.
Error occurred when receiving image data.
Error occurred when sending image data.
No action needed
• Check line quality.
• Select a lower ‘Max Speed’.
• value under Fax Send settings
• Adjust the transmit level.
• Check line quality.
• Adjust ‘Receive Threshold’.
• Select a lower ‘Max Speed’ value under Fax Receive settings.
• Check line quality.
• Adjust ‘Transmit Level’.
• Select a lower ‘Max Speed’ value under Fax Receive settings.
Received unknown response from remote fax device.
No action needed. Issue is with the other device.
Error occurred when receiving a frame.
• Check line quality.
• Adjust ‘Receive Threshold’.
Diagnostics information
2-31
7014-xxx
Fax error log codes (Continued)
Error code
7XX
800
802
803
804
805
808
809
80A
80B
80C
80D
80E
811
812
Description Action
Error occurred when sending a frame.
• Check line quality.
• Adjust ‘Transmit Level’.
• Select a lower ‘Max Speed’ value under Fax Send settings.
• If error persists disable V34 modulation scheme.
Received EOT unexpectedly from the modem in V34 mode.
Too many timeouts occurred during ECM reception.
Fax cancelled by user
Unexpectedly received a disconnect command from the remote end.
Remote fax device failed to respond to the DCS command.
T1 timeout occurred when trying to establish a connection with a remote fax device.
T2 Timeout occurred due to loss of command/response synchronization.
• If error persists disable ECM mode.
No action needed.
• Check line quality.
• Adjust Transmit Level/Receive
Threshold values.
• Remote device could be requesting an unsupported feature.
• Adjust Transmit Level/Receive
Threshold values.
• Remote device could be malfunctioning.
• Adjust Transmit Level/Receive
Threshold values.
• Adjust Transmit Level/Receive
Threshold values.
T5 Timeout occurred when transmitting image data to remote fax device.
Too many errors when transmitting in
ECM mode.
Remote device failed to respond to the
CTC command.
Received too many requests from remote end to repeat the previous command sent.
Functional limitation- Remote fax device does not support G3 receive capability.
Failed to detect a fax device at the remote end.
No more data rates available in V34 modulation scheme.
• Check line quality.
• Adjust ‘Transmit Level’.
• Select a lower ‘Max Speed’value under
Fax Send settings.
• Check line quality.
• Adjust ‘Transmit Level’.
• Select a lower ‘Max Speed’value under
Fax Send settings.
• Select a lower ‘Max Speed’ value under Fax Send settings.
• Adjust ‘Transmit Level’.
• Check line quality.
• Adjust ‘Transmit Level’.
• Check if line conditions on remote end will facilitate a good connection.
No action needed. Issue with the remote device.
• Verify MFD is answering to fax call and not a voice call.
• Decrease value of ‘Rings To Answer’ setting.
• Adjust to a lower modulation scheme.
2-32
Service Manual
7014-xxx
Fax error log codes (Continued)
Error code
813
814
815
818
819
81A
880
881
882
883
884
885
886
887
Description Action
Timeout occurred after waiting too long to receive a good frame.
Tried too many times at selected speed using V34 modulation scheme.
Fax transmission was interrupted due to power failure.
• Adjust “Receive Threshold”.
• Adjust ‘Transmit Level’.
• Adjust to a lower modulation scheme.
• Troubleshoot MFP if error persists. See
“Modem / fax card service check” on page 2-63
Adjust ‘Memory Use’ setting to allocate more memory for send jobs.
Fax transmission failed due to insufficient memory to store scanned image.
Fax transmission failed due to insufficient memory to store received image.
Adjust ‘Memory Use’ setting to allocate more memory for receive jobs.
A timeout occurred during transmission of a page in ECM mode.
Select a lower ‘Max Speed’ value under
Fax Send settings.
Failure to transmit training successfully in V17, V29, V27 terminal modulation schemes.
• Select a lower “Max Speed” under Fax
Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
Failure to transmit training successfully in V33, V29, V27 terminal modulation schemes.
Failure to transmit training successfully in V17, V29 terminal modulation schemes.
Failure to transmit training successfully in V17,V27 terminal modulation schemes.
• Select a lower “Max Speed” under Fax
Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
• Select a lower “Max Speed” under Fax
Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
• Select a lower “Max Speed” under Fax
Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
Failure to transmit training successfully in V29, V27 terminal modulation schemes.
Failure to transmit training successfully in V17terminal modulation scheme.
Failure to transmit training successfully in V29 terminal modulation scheme.
Failure to transmit training successfully in V27 terminal modulation scheme.
• Select a lower “Max Speed” under Fax
Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
• Select a lower “Max Speed” under Fax
Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
• Select a lower “Max Speed” under Fax
Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
• Select a lower “Max Speed” under Fax
Send settings.
• Adjust the “Transmit Level”.
• Check line quality.
Diagnostics information
2-33
7014-xxx
Fax error log codes (Continued)
Error code
888
889
88A
901
902
903
904
905
906
907
908
A00
A01
A02
A03
A04
F00
Description Action
Failure to transmit training successfully at 2400 bps in V27 terminal modulation scheme.
Failed to connect at the minimum speed supported by the MFP.
Failed to connect using V.34 modulation scheme.
No fax tones detected from remote end.
No dial tone detected.
Busy tone detected.
Hardware error detected.
• Adjust “Transmit Level”.
• Check line quality.
• Adjust “Transmit Level”.
• Incompatible connection.
• Check line quality.
• Adjust to a lower modulation scheme.
• Adjust Transmit Level Receive
Threshold values.
• Verify destination phone number.
• Verify that the remote fax is authorized to receive faxes.
• Check by enabling ‘Behind a PABX’ setting.
• Check phone line.
• Check MFD modem hardware.
Check with remote end if successive attempts fail.
See
“Modem / fax card service check” on page 2-63
.
A timeout occurred after dialing the number and waiting for a response.
Fax cancelled by user.
Modem detected a digital line connection.
Check with remote end if successive attempts fail.
No action needed.
Verify the MFP is connected to an analog
“Fax transmission service check” on page 2-64
Restore phone line connection.
No action needed.
Phone line was disconnected
Received request for unsupported function from remote fax device.
Received request for unsupported image width from remote fax device.
Received request for unsupported image resolution from remote fax device.
Received request for unsupported compression type from remote fax device.
Received request for unsupported image length from remote fax device.
Unknown error occurred.
No action needed.
No action needed.
No action needed.
No action needed.
No action needed.
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Service checks
Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/ high voltage power supply board) should be performed with the printer positioned on its back side.
Note: When making voltage readings, always use frame ground unless another ground is specified. See the wiring diagram in the back of the book for more information.
Note: The controller board is located beneath the flatbed. To access the controller board, see
“ADF unit removal” on page 4-85
Controller board service check
Controller board service check
FRU
Controller board assembly
Action
POST (Power-On Self Test)
Note: The printer should complete POST in approximately 45 seconds.
If the printer fails to display lights or activate the drive motor, fuser, or fan, then check the following order:
1. Power to the LVPS/HVPS.
2. Power from the LVPS/HVPS to the engine board. See
“Engine board service check” on page 2-36
3. Power from the engine board to the controller board.
4. Cables are plugged in correctly, especially for the operator panel. The printer will not power-up without a functioning operator panel.
5. The operator panel. See
“Operator panel service check” on page 2-43
.
Verify +24 V dc and +5V dc input from the engine board.
1. Turn the printer off.
2. Disconnect the controller board power cable from the engine board at J503.
3. Turn the printer on.
4. Verify +24 V dc on positions 17, and 19 of the cable connector (J503).
5. Verify +5 V dc on positions 11, 13, 15 on J503.
6. If voltages are correct on the engine board, then check the continuity in the other conductors of the cable. If the cable is good, then turn the printer off, and check the connectors on the controller board. If the cable isn’t good, replace the controller board cable.
7. Verify that pins 10, 12, 14, 16, and 18 on both the cable and the engine board connector are grounded.
8. If grounds are not correct on the cable, but the cable passes continuity otherwise, then check the controller board.
9. If the grounds are not correct on the controller board, then replace the controller board.
(Check with one probe on the connector pin and the other on the card’s ground plane found at each screw head.)
Diagnostics information
2-35
7014-xxx
Engine board service check
Engine board service check
FRU
Engine board assembly
LVPS/HVPS
Action
POST (Power-On Self Test)
Note: The printer should complete POST in approximately 45 seconds.
If the printer fails to display lights or activate the drive motor, fuser, or fan, then check the following order:
1. Power to the LVPS/HVPS
2. Power from the LVPS/HVPS to the engine board.
3. Cables are plugged in correctly, especially for the operator panel. The printer will not power-up without a functioning operator panel.
4. The operator panel. See
“Operator panel service check” on page 2-43
.
Verify +24 V dc input from the LVPS/HVPS.
1. Turn the printer off.
2. Disconnect the LVPS/HVPS cable from the engine board at J502.
3. Turn the printer on.
4. Verify +24 V dc on positions 6, 17, and 19 of the cable connector (LVPS/HVPS).
5. If voltage is correct, then check the continuity in the other conductors of the cable. If the cable is good, then turn the printer off, and check the connectors to the controller board.
6. Verify that pins 10, 12, 14, 16, and 18 on both the cable and the card connector are grounded.
7. If grounds are not correct on the cable, but the cable passes continuity otherwise, then check the LVPS/HVPS.
8. If the grounds are not correct on the engine board, then replace the engine board.
(Check with one probe on the connector pin and the other on the card’s ground plane found at each screw head.)
Engine board voltage outputs
Turn the printer off, and plug the LVPS/HVPS cable into J502 of the engine board. See the wiring diagram at the end of the manual which identifies the output voltages and grounds for a good engine board.
Turn the printer off before plugging or unplugging any connectors.
Verify main power to engine board
With the printer off, unplug the LPS/HVPS cable at J502 on the controller board. Verify grounds on pins 10, 12, 14, 16 and 18 for both the cable and the engine board. If any of these grounds are incorrect, then check the cable for continuity. If the cable fails continuity, then call the next level of support.
Turn the printer on with the cable still unplugged, and verify the following on the cable
(engine board will not be powered):
Pins
6, 17, 19
1, 3-5, 7, 11,
13, 15
Voltage
+24 V dc
+5 V dc
If any of the voltages are incorrect, then replace the LVPS/HVPS. See
“Dead machine service check” on page 2-38
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Service Manual
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Card reader service check
Note: The card reader cover will need to be removed, and the op panel keyboard assembly will need to be
removed to verify the cable connections. See
“Card reader cable removal” on page 4-7
FRU
Card reader cable
Card FRU
Controller Board
Action
Verify that the card reader USB cable is properly connected to the card reader card.
Make sure the card reader USB cable plug is properly seated at J2 (controller board).
Try a different USB cable the connects the card reader card to the controller. See.
“Card reader cable removal” on page 4-7
Replace the card reader FRU. See
“Card reader removal” on page 4-5
. If this does not fix the problem, replace the controller board. See
“Controller board removal” on page 4-8
Cooling fan service check
FRU
Cooling fan
Action
Make sure the fan cable plug is properly seated at J36 (engine board).
Turn the printer on. Within a few seconds, the engine board assembly should apply
+24 V dc to pin 2.
• If voltage is not present, then check or replace the engine board. See
“Engine board removal” on page 2-15
.
• If voltage is present, then check pin 1 for 24 V dc as well. If it is close to 24 V dc while
the fan is still idle, then replace the fan. See
.
Cover interlock switch service check
Note: Make sure a print cartridge assembly is installed and the cover closes all the way, engaging the cover open switch lever.
FRU
Cover interlock switch
Action
Disconnect the cover interlock cable from the controller board at J11.
With the printer turned off:
1. Verify continuity between cable pin 1 and pin 2 with the door closed and discontinuity with the door open.
2. Verify continuity between cable pin 1 and pin 3 with the door open and discontinuity with the door closed.
3. Verify discontinuity between cable pins 2 and 3 whether the door is open or closed.
• If any fail, then replace the cover interlock switch.
• If both pass continuity, then turn the printer on, and measure +5 V dc on pin 2 at J11 on the controller board.
• Verify pin 3 at J6 is ground.
• If voltage or ground is not present, then see
“Engine board service check” on page 2-36
Diagnostics information
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7014-xxx
Dead machine service check
CAUTION: Check the AC line voltage. The voltage should be within the following limits:
•
100 V ac (volts alternating current)-127 V ac for the 110 V printer
•
200 V ac-240 V ac for the 220 V printer
FRU
LVPS/HVPS
Action
Unplug the printer. Remove the LVPS/HVPS, and check the fuses for continuity.
• If open, then replace the LVPS/HVPS.
• If not open, then check the switch continuity across its conductors with the switch on.
Turn the switch off. Plug the AC line into the LVPS/HVPS and switch unit on.
Note: Voltages are exposed at several places on the board. Do these verifications, and then unplug the AC cord from the power supply:
Voltage
+24 V dc
Pins
CN201-6, 17,
19
CN201-10, 12,
14, 16, 18
CN201-1,3, 5,
11,13, 15
Ground
+5 V dc
• If voltages are not correct, then replace the LVPS/HVPS.
• If voltages are correct, then check the engine board. See
“Engine board service check” on page 2-36
.
• If the engine board checks out ok, perform the controller board service check.
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Fuser service check
When toner is partially fused to the media, it is usually caused by low fuser temperature.
The line voltage to the printer must be within the following limits:
•
100 V ac-127 V ac for the 110 V model printer
•
200 V ac-240 V ac for the 220 V model printer
This printer uses a belt fuser and therefore does not have a lamp.
FRU
Fuser power cable
LVPS/HVPS
Fuser
Fuser service check
Action
Unplug the printer, and disconnect the fuser cable plug from the LVPS/HVPS board connector at CN102.
Check for continuity across the fuser by checking across the connector pins.
• If there is continuity, then check the LVPS/HVPS. See
“LVPS/HVPS service check” on page 2-39
• If there is no continuity, then disconnect the fuser power cable at both ends and check each conductor for continuity. Replace cable if necessary.
• If the cable tests good, then replace the fuser.
Reconnect the cables, turn the printer on, and at &12, check for approximately +5 V dc on pin 1 and ground on pin 2. If line voltage is incorrect on pin 1, then see
“Engine board service check” on page 2-36
Disconnect the thermistor cable from J12 on the engine board.
Measure the resistance across the ends of the thermistor cable.
Replace the fuser assembly if the resistance is lower than 1K ohm or shorted.
Note: Resistance measures approximately 400K ohms when cool and 1K ohms hot.
Fuser
LVPS/HVPS service check
FRU
LVPS/HVPS
Action
LVPS portion of board
Fuses that open typically indicate a faulty LVPS/HVPS.
Disconnect the power cable, and open the LVPS/HVPS enough to test the switch. The switch will show continuity across the conductors with a meter when the switch is on. If the switch is good, then see
“Dead machine service check” on page 2-38
for more diagnostics.
HVPS portion of board
Problems with the HVPS are exhibited in the print quality. See
“Print quality service checks” on page 2-47
for more information.
Diagnostics information
2-39
7014-xxx
Main motor service check
FRU
Main motor gear drive
Main motor cable
LVPS/HVPS
Engine board
Warning: Do not replace the engine board and controller board at the same time. Each board contains the printer settings. When either of these boards is new, it obtains the settings from the other board.
Settings are lost when both are new and replaced at the same time.
Action
Turn off the printer, and unplug the main motor cable at J17 on the engine board. Turn on the printer, and check for the following voltages at J17:
J17 pins
Pins 1-4, 6
Pins 7-9
Voltages
Approx. 5 V dc
18 V dc-24 V dc
Verify ground at pin 5 for both the card and cable.
• If these voltages are correct, then check the main motor cable for continuity.
- Remove the left side cover to access the connector on the motor.
- If continuity exists on each wire, then replace the main motor gear drive which includes the motor.
- If continuity does not exist on one or more of the wires, then call the next level of support.
• If these voltages are not correct, then see
“Lexmark X46x controller and engine board connector pin values” on page 2-6
, or replace the engine board. See
“Engine board removal” on page 2-15
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Networking service check
Note: Before starting this service check, print out the network setup page. This page is found under Menu -
Reports - Network Setup Page. Consult the network administrator to verify that the physical and wireless network settings displayed on the network settings page for the device are properly configured. If a wireless network is used, verify that the printer is in range of the host computer or wireless access point, and there is no electronic interference. Have the network administrator verify that the device is using the correct SSID, and wireless security protocols. For more network troubleshooting information, consult the Lexmark Network Setup
Guide.
Step Questions / actions Yes
1
If the device is physically connected to the network, verify that the ethernet cable is properly connected on both ends.
Is the cable properly connected?
2
Connect the ethernet cable.
Did this fix the problem?
3
Check the printer’s online status under Printers and Faxes on the host computer. Delete all print jobs in the print queue.
Is the printer online and in a Ready state.
4
Change the printer status to online.
Did this fix the issue?
5
Does the IP address displayed on the network settings page match the IP address in the port of the drivers using the printer?
6
Does the LAN use DHCP?
Note: A printer should use a static IP address on a network.
7
Are the first two segments if the IP address
169.254?
8
POR the printer.
Is the problem resolved?
9
Reset the address on the printer to match the
IP address on the driver.
Did this resolve the issue?
10
Have the network admin verify that the printer and PC’s IP address have identical subnet addresses.
Are the subnet addresses the same?
11
Using the subnet address supplied by the network admin, assign a unique IP address to the printer.
Note: The printer IP address should match the IP address on the printer driver.
Did this fix the problem?
12
Is the device physically connected (ethernet cable) to the network?
Go to step 3.
If the network is wireless, got to step 3.
Problem resolved
Go to step 5.
Problem resolved.
Go to step 10.
Go to step 7.
Go to step 8.
Problem resolved
Problem fixed.
Go to step 12.
Problem resolved.
Go to step 13.
Go to step 2.
No
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 9.
Go to step 9
Go to step 10.
Go to step 10.
Go to step 11.
Go to step 12.
Go to step15.
Diagnostics information
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7014-xxx
Step Questions / actions Yes
13
Try using a different ethernet cable.
Did this remedy the situation?
14
Have the network administrator check the network drop for activity.
Is the drop functioning properly?
15
Is the printer on the same wireless network as the other devices?
16
Assign the correct wireless network to the printer.
Did this fix the problem?
17
Are the other devices on the wireless network communicating properly?
18
Verify that the ISP wireless card cable and any other ISP cables are properly seated in their connectors.
Are the cables connected correctly?
19
Properly reseat the ISP cables.
Did this fix the problem?
20
Perform the option card service check. See
“Option card service check” on page 2-46
Was there another faulty ISP option?
21
Replace the ISP wireless card? See
“Installing an Internal Solutions Port (ISP)” on page 2-103
Did this fix the problem
Problem resolved
Replace the controller board. Go to
“Controller board removal” on page 4-16
Go to step 17.
Problem resolved
Go to step 18.
Go to step 20.
Problem resolved.
Replace the faulty ISP option. See
Problem resolved.
No
Go to step 14.
Contact the network administrator.
Go to step 16.
Go to step 17.
Contact the network administrator.
Go to step 19.
Go to step 20.
Go to step 21.
Replace the controller board. See
“Controller board removal” on page 2-8
.
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Operator panel service check
Inspect the operator panel cable for damage. Make sure the cable is plugged in securely. Run POST, and check each light for proper operation. See
“Power–On Self Test (POST) sequence” on page 2-1
Touch screen operator panel service check
FRU
Operator panel Display
Operator panel keyboard
Controller board
Warning: Do not replace the engine board and controller board at the same time. Each board contains the printer settings. When either of these boards is new, it obtains the settings from the other board.
Settings are lost when both are new and replaced at the same time.
Action
Touchscreen display
If the touchscreen display does not come on or indicator LED on the keyboard doesn’t illuminate, then open the controller board cage and locate the operator panel connector at
J34. Make sure the cable is properly connected to the controller board and the controller board has input voltage to it.
With the printer on, verify the following on connector J34:
• Pins 1, 3, 5, and 6: 3.3 v
• Pin 10, 16, 17, and 18: 5 v
• Pins 2, 9, and 15: GND
If any are incorrect, then see
“Controller board service check” on page 2-35
.
If these are approximately correct and the operator panel is not functioning:
1. Turn the printer off.
2. Remove the left and right covers,
3. Tilt the operator panel keyboard and verify the UICC cable is properly connected to the keyboard at connector J10.
4. If the cable is properly connected at both ends, check the cable for continuity. If the cable fails, replace the UICC cable.
5. Reconnect the UICC cable, and verify the display ribbon cables are properly connected to J3 and J12 on the keyboard.
6. Restart the printer. If the eight LEDs on the bottom of the keyboard card illuminate, but the display fails to illuminate, replace the touchscreen display.
7. If the eight LEDs fail to illuminate, replace the keyboard.
Button keypad
If the touchscreen is ok, POR into Diagnostic mode, and perform the Button test under the
Hardware tests. If the buttons do not respond, then replace the keyboard.
Paper feed service checks
Paper jam error indication during POST
FRU
Fuser (exit sensor)
Input/duplex sensor
Manual feed sensor
Action
If the exit sensor flag, which is visible at the back of the fuser, is in any position other than vertical, then the printer will display a paper jam. Make sure the flag is operating freely.
Replace the fuser if the sensor is damaged.
Make sure the input paper feed sensors are working properly. A stuck or incorrectly installed sensor causes a paper jam indication.
Diagnostics information
2-43
7014-xxx
Media picks but stops halfway through the printer
FRU
Input/duplex sensors
(under print cartridge assembly)
Input sensor (manual)
Stairway cables
Action
Check the stairway cables to verify they are properly connected to the engine board at connectors J500 and J501, and on the controller board at connectors J26 and J27.
If they are properly connected verify continuity on both cables. If this fails replace the cables.
Make sure the input sensors are working properly.
Check for a broken or stuck flag on the input sensors. Clear anything that keeps the flags from rotating freely.
Make sure the cables are seated on the engine board at J27 (input/duplex sensor) and J23 (manual input).
Check for +5 V dc on pin 2 and 5 at J27 on the engine board (input/duplex sensors) and pin 2 at J23 on he engine board (Input sensor). Voltages on pins 1 and 4 at J27, and pin 1 at J23 should change as the flags intersect with the sensor.
• If correct, then replace the input paper feed sensor.
• If these voltages are not correct, then replace the controller board.
• Check the pick tires. Clean or replace as necessary.
Media never picks
FRU
Paper feed (pick tires) tray 1
Paper feed (pick tires) tray 2
Media drive ASM
Media feed clutch ASM
Manual feed clutch ASM
P/U and manual feed solenoid
ACM drive shaft
Action
Open the left cover, and verify that the solenoids and clutches are functioning when an attempt is made to feed the media.
Make sure the rubber tires on the ACM are installed and clean.
Replace the tires, ACM drive, clutch assemblies, solenoids, or drive shaft as necessary.
Media occasionally mispicks or picks multiple sheets at once
FRU
Tray 1
Tray 2 (option)
Paper pick tires
(Tray 1 or tray 2)
ACM clutch
Manual feed clutch
Media feed clutch ASM
(tray 1 only)
Manual feed clutch solenoid
Action
Check tray for media catch points.
If the sheet being fed stops momentarily, then the ACM applies additional vertical force, causing additional sheets to feed.
Do not mix media types in one tray.
Check the tires in the ACM assembly for signs of wear or damage.
Replace the tires as necessary.
Open left cover, and observe the solenoid and clutch actions at the ACM and manual feed shafts as a print job is attempted.
Replace the faulty part.
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FRU
Engine board
P/U and manual feed solenoid ASM
Action
Check the stairway cables to verify they are properly connected to the engine board at connectors J500 and J501, and on the controller board at connectors J26 and J27.
If they are properly connected verify continuity on both cables. If this fails replace the cables.
Disconnect the solenoid cable at J25 on the engine board and measure the resistance across cable pins 1 and 2.
• The resistance should be approximately 70 ohms.
• If it is not, then replace the solenoid.
• If the resistance is approximately 70 ohms, then check the controller board. Pin 1 at
J25 on the engine board should be +24 V dc. See Engine Board SVC Check for more information.
Replace engine board as necessary.
Media skews
FRU
Paper feed (pick tires) tray 1
Paper feed (pick tires) tray 2
Tray 1
Tray 2 (option)
Action
Check tires for debris. If tires are new, then try reversing each on its hub.
Check side guides on Tray 1 and Tray 2. Guides set for a full stack of media may be too wide when the stack is short.
Media “trees,” wrinkles, stacks poorly, or curls
FRU
Fuser
Action
This problem is most likely due to a worn backup roll. It causes the printer to run hotter than required for the media being printed. Excessive heat can cause media treeing problems, poor stacking, or curl.
Print the menu sheet found under Utilities.
Look at the media settings. Some, such as card stock or rough texture, may require a higher fuser temperature, which leads to more of these problems (except stacking) in plain paper.
• Change settings using the printer driver.
• Use the local printer setup utility (included on the CD) to change the NVRAM settings.
Try a different ream of paper. Moist media has a higher tendency to crease (treeing) and curl.
Diagnostics information
2-45
7014-xxx
Option card service check
Option card service check
FRU
Option cards
Controller board
Option card connection cable
Warning: Do not replace the engine board and controller board at the same time. Each board contains the printer settings. When either of these boards is new, it obtains the settings from the other board.
Settings are lost when both are new and replaced at the same time.
Action
Card
Remove all the option cards from the device.
Install each card individually. Restart the MFP after each card is installed.
Remove the card and repeat the previous step with a different card till all cards are checked.
When a faulty card is found, replace the card. See
“Option board installs and removals” on page 4-102
. If the error persists after replacing the option card, replace the controller
board. See
“Controller board removal” on page 4-8
If there are no errors found testing the cards individually, install the cards on at a time.
Restart the MFP after each card is installed.
Cables
If the cards do not trigger an error, check the option card connection cables for continuity.
USB port service check
1.
Perform a print test to make sure the printer prints correctly. Verify that the indicator light is on, then print the menu settings by Menu Settings Page from the Reports Menu in the menus.
2.
Be sure the printer USB cable is designed for bidirectional printing.
3.
Be sure the user’s application is set up correctly.
4.
If the internal print test page prints correctly, the user’s application/printer driver is set up correctly, and the
USB cable is installed, but the printer still fails to print on command from the host computer, then replace the controller board.
5.
Check the USB cable for continuity.
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Print quality service checks
Note: Ensure the cover closes tightly. A gap in the opening may allow light to expose the photoconductor, resulting in a ‘dirty’ print. Extreme environmental conditions, temperatures, and humidity will affect the print quality.
Using print quality test pages
To help isolate print quality problems, like streaking, print test pages using the print quality test pages. To print the print quality test pages:
1.
Enter Configuration Menu.
a.
Turn off the printer.
b.
Turn on the printer while pressing and holding 2 and 6.
c.
Release the buttons after 10 seconds.
d.
Touch Print Quality Pages to print out the quality pages.
Four pages print to help evaluate print quality. The first page has various fonts and a graphic, the second page is gray with graphics, the third page is black, and the last page is blank.
2.
Use the test pages to isolate problems such as light or toner streaks. See
“POST symptom table” on page 2-2
for solutions to these problems.
3.
Scroll down to Exit Config Menu and touch the menu item on the screen. The machine will POR.
Note: Refer to the print defects guide at the end of the manual for repeating defects.
Blank page
FRU
Toner cartridge (not a
FRU)
Printhead
LVPS/HVPS
Controller board
Action
Remove the toner cartridge, and gently shake it to evenly distribute the toner.
Check for cartridge damage.
Blank pages can be caused by a defective printhead assembly,
LVPS/HVPS, or controller board.
• Printhead errors typically result in printer service errors unless there is blockage of the beam or dust on the lens. Check the lens and opening for blockage.
• Blank pages typically are caused by the PC roll not being properly charged. Try a different PC kit.
• With the cartridge out, check the spring loaded contacts on the right side for free motion. None should be ground except for #4 contact from the front.
Unplug the printer, and check the cable continuity between the LVPS/HVPS connector marked OPC (at CN202) and the corresponding wire form (spring) found about 14 mm above and to the right of the transfer roll gear.
• If there is not continuity, then call the next level of service.
Try a different toner cartridge and PC kit.
• If those fail, then replace the LVPS/HVPS, controller board, or the printhead in that order.
Also, see
“Solving print quality problems” on page 2-51
Diagnostics information
2-47
7014-xxx
Black page
Note: Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page. Always verify the same results from a different print cartridge assembly and developer before proceeding.
FRU
Toner electrodes (not a
FRU)
LVPS/HVPS board
Controller board
Miscellaneous cables
Action
Check the three rearward electrodes below the toner cartridge assembly for contamination, damage, or a short to ground. Correct as necessary.
Check continuity between the cable (DEV, TAR, and doctor blade) connection PCN3 and on the contact tips below the toner cartridge assembly.
• If continuity fails, then call the next level of service.
With the printer off, disconnect the LVPS/HVPS cable from J502 on the engine board.
Turn the printer on, and verify +24 V dc on pins 17 and 19 of the cable.
Verify +5 V dc on pins 1, 3-5, 11, 13, and 15.
Verify ground on pins 10, 12,14, 16, and 18.
• If any of the values are incorrect, then replace LVPS/HVPS board.
• If the grounds are incorrect, then check ground paths.
• Check continuity in the cable. If the cable is bad, then call the next level of support.
• If the values are correct and the toner electrodes are good, then replace the controller board.
• See the
“LVPS/HVPS service check” on page 2-39
“Engine board service check” on page 2-36
, if necessary.
Heavy background
Poor development or poorly charged toner particles cause excessive background. This is more noticeable as the toner cartridge nears end-of-life.
FRU
Toner cartridge (not a
FRU)
PC Kit (not a FRU)
LVPS/HVPS
Engine board
Action
Check the toner darkness setting in the driver. Try a lower setting.
Make sure the toner cartridge and PC Kit are correctly installed and the high voltage contacts are clean.
If the toner cartridge and PC Kit are installed correctly, then try a new PC Kit first and then toner cartridge.
Check the contacts for correct installation and contamination where contact is made between the print cartridge assembly and spring contacts which connect to the LVPS/HVPS board at CN203. Clean as necessary.
If this does not correct the problem, then replace the following FRUs one at a time in the order shown:
• Engine board
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Partial blank image/white spots (no repeating pattern)
FRU
Toner cartridge (not a
FRU)
Paper (not a FRU)
Action
Remove the toner cartridge assembly, and gently shake the assembly to evenly distribute the toner.
Check to make sure that the laser light path is not blocked.
If toner cartridge is low, then try a new one.
Make sure recommended media is being used.
Check the media settings in the printer driver. A heavier media may require higher heat to properly fuse.
Variation in image density horizontally across page
FRU
PC Kit (not a FRU)
Transfer roll
Action
The charge roll may have an unbalanced force against the PC (photoconductor) drum.
Try a new PC Kit.
Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. The bearing assemblies should support the transfer roll, applying evenly distributed forces to the PC drum.
Replace the transfer roll assembly if the springs or bearings show signs of damage, or fatigue.
Inspect the transfer roll for signs of wear, damage or contamination.
Replace as necessary.
Poor fusing of image
FRU
Fuser
Media (not a FRU)
Action
The fuser may not be operating at the proper temperature to fuse the toner to the paper.
See
“LVPS/HVPS service check” on page 2-39
for more information. Try changing the
setting to heavier paper or even card stock.
Make sure recommended media is being used.
Check the media settings in the printer driver.
Diagnostics information
2-49
7014-xxx
Light print
FRU
Toner cartridge (not a
FRU)
Transfer roll
LVPS/HVPS card
Action
Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge is not low on toner.
If the problem continues, then install a new toner cartridge.
Recheck condition before replacing PC Kit, if necessary.
Check the transfer roll for signs of toner buildup and contamination.
Inspect the HVPS contact (transfer roll) for contamination.
Verify the high voltage cable is plugged into the LVPS/HVPS.
If all components appear free of contamination, then replace the following FRUs one at a time in the order shown:
• Transfer roll
• LVPS/HVPS card
White or black lines or bands
FRU
Print cartridge assembly (not a FRU)
Developer drive coupling assembly
Main motor gear drive
Action
Banding appears as light or dark horizontal lines on a uniformly gray page or on a page with a large area of graphics. Banding is primarily due to a variation in the speed of the media as it feeds through the printer, especially in the developer and transfer process. It may also be a result of overly dry or moist environments.
With the printer off, check to make sure that the laser beam is not blocked.
Inspect the toner cartridge and paper feed components, especially the drive coupler and drive gears for debris, binds, or damage.
Toner on back of page
FRU
Photoconductor kit (not a FRU)
Fuser
Transfer roll
HVPS or engine board
Action
Print a menu page from the Menu Settings Page in the Reports menu.
Inspect the overall paper path for signs of spilled toner.
Gently clean the contaminated areas with a soft cloth.
Inspect the fuser for signs of contamination.
Replace the fuser as necessary.
A transfer roll contaminated with toner can cause toner to transfer to the back of pages.
Inspect the transfer roll for contamination and its cable for continuity.
Loss of the proper high voltages can cause excessive toner to contaminate the transfer roller. None of these voltages can be measured, but the contacts and continuities can be checked. To check the lower voltage, see J502 on the wiring diagram. Replace the LVPS/
HVPS or controller board as necessary.
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Solving print quality problems
Note: Refer to the print defects guide at the end of the manual for repeating defects.
Print quality problems
Problem
Light or blurred characters.
Toner smudges appear on the front or back of the page.
Cause / action
Light print
See
The toner cartridge may be getting low on toner:
• Remove the toner cartridge and print cartridge assembly.
• Shake it from side to side to redistribute the toner.
• Reinstall it, and recheck for condition.
• Make sure to use the recommended print media (see media types and sizes in the
User’s Guide).
• Use MarkVision™ Professional to define the custom type setting for media type, media texture, or media weight.
• The toner cartridge or PC Kit may be defective. Replace the PC Kit first, and recheck.
Blurred characters
Blurred images, including characters, are usually caused by a defective printhead.
Vertical white lines
See
“Vertical streaks
below.
Vertical white lines may be caused by the laser beam, which may be partially blocked. With the printer off, clear the path or clean the lens. The toner cartridge or fuser may be defective. Try a different toner cartridge. Inspect the fuser at its entry for debris.
• Make sure the media is straight and unwrinkled.
• Replace the PC Kit, and recheck before replacing the toner cartridge. See
“Toner on back of page” on page 2-50
Vertical or horizontal streaks appear on the page
Vertical streaks
Something could be caught between the PC kit and the fuser. Check the paper path around the fuser entry. Try a different toner cartridge.
Vertical white lines may be caused by the laser beam, which may be partially blocked. With the printer off, clear the path or clean the lens. The toner cartridge or fuser may be defective. Try a different toner cartridge. Inspect the fuser at its entry for debris.
Horizontal streaks
The toner cartridge or the fuser may be the cause due to excessive page count or defect.
Replace as needed.
If the lines are parallel and match the two intended ghost images, then the Form Type may be incorrectly set. Check those settings.
The PC cleaner sump may be full. Replace the PC kit.
Diagnostics information
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7014-xxx
Print quality problems (Continued)
Problem
Toner smears or rubs off the page.
Cause / action
• Toner is not being fused to the paper. Replace the fuser.
• Change the media texture setting in the driver. If special media is being used, such as card stock or labels, then be sure to select the correct media type.
• Try a different kind of paper. Paper designed for copiers gives the best quality fusing.
The print is getting light, but the printer has not indicated it is low on toner.
The Toner Low message displays.
Solid black areas on transparencies
Faint images or repetitive spots appear on the page.
Pages are blank.
• Toner is becoming low in the cartridge.
• The Toner Low message does not display if the 1,500-page toner cartridge is installed.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the toner.
• Replace the toner cartridge.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the toner.
• Replace the toner cartridge.
• There is a mismatch in the transparency and what the software is expecting.
• Choose a different fill pattern in the software program.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the toner.
• Try a different type of transparency.
• Replace the toner cartridge.
• Select a different media type or form type setting from the printer driver.
• Try a different type of paper. Media designed for copiers gives the best quality.
• Replace the toner cartridge.
• The print cartridge may be out of toner or defective. Replace the cartridge.
• There may be a software error. Re-initialize the printer by turning it off and back on.
• With the printer off, check the printhead beam path. If clear, then check for a printhead error on POR. See
“Printhead service check” on page 2-54
• Also, see
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Print quality problems (Continued)
Problem
The printer is on and indicates ready, but nothing prints.
Toner Low light is on and printing stops.
The Error light alone is on.
The Toner Low light is blinking, and the Error light is on.
The media skews or buckles.
Cause / action
• Make sure the parallel or USB cable is not damaged and is firmly plugged into the connector on the back of the printer.
• Make sure the toner cartridge assembly is installed properly.
• Print the menu page using the Menu Settings Page in the Reports Menu.
- If a menu settings page cannot be printed, then contact the next level of support.
- If a menu settings page can be printed, then the problem is one of the following:
•
Computer
•
Software program
•
Cable
•
(USB only) A failed controller board. Replace card.
Note: Test by unplugging USB and plugging it with the printer on. If the computer indicates
“unknown device,” then replace the controller board.
If a 3.5K or more page toner cartridge is being used and the Toner Low alarm is set to on, then the printer stops printing until the toner cartridge is replaced.
Make sure the front printer cover is closed.
• Make sure the toner cartridge is installed correctly.
• Install a new toner cartridge.
The media sticks together, resulting in the printer feeding multiple sheets.
The media fails to feed from Tray 1.
The media fails to feed from the optional
Tray 2.
Load Paper displays even though there is media loaded in the optional Tray 2.
The printer does not print after a paper jam has been cleared.
• Tray is overfilled or media is too loose.
• Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and sizes table in the User’s Guide).
• Make sure the paper guides are flush against the edges of the media.
• The friction between sheets is too high.
• Remove the media from Tray 1 or Tray 2, and fan it.
• Don’t overfill Tray 1 or the optional Tray 2 (see media capacities in the media types and sizes chart in the User’s Reference).
• Frictional force between tires and media is less than resisting force.
• Remove the media from Tray 1, and fan it.
• Make sure Tray 1 is selected from the printer driver. Do not overfill the tray.
• Check the condition of the rubber on the paper feed rolls. Replace if worn or contaminated.
• Verify that the ACM clutch is functioning correctly.
• Incorrect tray selection or inadequate picking force by tires.
• Make sure the correct tray and media type are selected from the driver.
• Make sure the tray is pushed all the way in.
• Remove the media from the optional Tray 2, fan it, and reload.
• Check the rubber on the paper feed tires for dirt or any other debris. Replace as necessary.
• Check the paper path in the tray for burrs or debris that may hinder media movement.
• Make sure the media does not exceed the stack height indicator.
• The input sensor does not sense media after picking.
• Make sure the tray is pushed all the way in.
• Press .
• Check the feed tires. (See two preceding actions.)
• The printer is waiting on the next command.
• Clear all jams.
• Press and release , or open and close the printer cover to restart the printer.
• Make sure the print cartridge assembly is installed properly.
Diagnostics information
2-53
7014-xxx
Print quality problems (Continued)
Problem
Unexpected characters print, or characters are missing.
Jobs are not printing, and an error message is displayed.
While in PostScript 3 emulation, the printer is flushing data (an error message is displayed).
Cause / action
• Ensure correct printer driver is being used.
• Select hex trace mode to determine what the problem is.
• Restore factory defaults.
• Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer.
• The printer is waiting for an appropriate command.
• Make sure the print cartridge assembly is installed properly.
• Make sure the printer front cover is closed.
• Ensure the correct PostScript driver is being used.
• The printer doesn’t have enough memory to print the job. Install more memory.
Printhead service check
FRU
Printhead
Note: New printhead must be aligned. See
“Printhead assembly electronic adjustment” on page 3-38
Action
Turn the printer off.
Disconnect the printhead cables from J9 and J6 on the controller board.
Turn the printer on with the front door closed.
On the controller board, verify +5 V dc on pins 2 and 3 at J6 and +5 V dc on pins 1,and 10 at J9.
Verify grounds on pins 4, 5, 6, and 7 at J6 and on pin 4 at J9.
• If voltages or grounds are incorrect, then check the controller board. See
“Controller board service check” on page 2-35
• If voltages are correct, then replace the printhead (comes with cables).
Transfer roll service check
FRU
Transfer roll
Action
Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. Do not try to move the left spring. The bearing assemblies should support the transfer roll, applying evenly distributed forces to the PC drum.
Replace the transfer roll assembly if the springs or bearings show signs of damage, or fatigue.
Inspect the transfer roll for signs of wear, damage or contamination.
Replace as necessary.
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Tray 2 service check
FRU
Tray 2
Action
Turn the printer off.
Separate the printer from Tray 2.
Turn the printer on and check the voltages on connector J28 on the engine board.
Pins 1, 4: 3.3 V
Pin 2: 24 V
Pin 6: Ground
If the voltages are incorrect, then replace the engine board. If the voltages are correct, then try using Tray 2 again. If the printer error persists, then replace Tray 2.
840.xx service check
Step
1
2
3
4
5
Questions / actions
POR the machine into configuration mode.
Go to the disable scanner menu item. See
“Disable Scanner” on page 3-36
. Touch
“Enable ADF/FB -Enabled and press
Submit to save the change. POR the MFP to operating mode. Try running a copy from the ADF and flatbed.
Yes
Go to step 2.
Did the 840.xx error recur?
Re-enter Configuration mode, scroll to and select the Disable Scanner menu item.
Does the screen display ADF Disabled or
Auto Disabled?
Check the ADF cable connections on the
ADF relay card and connector J17 on the controller board. Also inspect the cable connections on J28, J12, 13 and J30 on the controller board.
Go to step 3.
Go to step 5.
Are the connections properly connected?
Properly connect the connections on the
ADF relay card and controller board. POR the machine into configuration mode. Go to the disable scanner menu item. See
“Disable Scanner” on page 3-36
. Touch
“Enable ADF/FB -Enabled and press
Submit to save the change. POR the MFP to operating mode. Try running a copy from the ADF and flatbed.
Go to step 5.
Did the 840.xx error recur?
Check the continuity on the ADF cable.
Is there continuity?
Go to step 7
No
Stop. Problem resolved.
Go to step 8.
Go to step 4.
Stop. Problem solved.
Go to step 6.
Diagnostics information
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7014-xxx
Step
6
7
8
9
10
11
Questions / actions Yes
Replace the ADF cable. POR the machine into configuration mode. Go to the disable scanner menu item. See
“Disable
Scanner” on page 3-36
. Touch “Enable
ADF/FB -Enabled and press Submit to save the change. POR the MFP to operating mode. Try running a copy from the ADF and flatbed.
Go to step 7.
Did the 840.xx error recur?
Replace the ADF unit. See
“Duplex ADF removal” on page 4-63
or
“Simplex ADF removal” on page 4-64
. POR the machine into configuration mode. Go to the disable scanner menu item. See
“Disable
Scanner” on page 3-36
. Touch “Enable
ADF/FB -Enabled and press Submit to save the change. POR the MFP to operating mode. Run a copy from the ADF.
Go to step 8.
Did the 840.xx error recur?
Inspect J17, J12, 13 and J30 on the controller board.
Are the connections properly connected?
Properly connect all the connections.
Go to step 10.
Go to step 10.
Did the 840.xx error recur?
Replace the flatbed unit. See
“Flatbed removal” on page 4-53
. POR the machine into configuration mode. Go to the disable scanner menu item. See
“Disable
Scanner” on page 3-36
. Touch “Enable
ADF/FB -Enabled and press Submit to save the change. POR the MFP to operating mode. Run a copy from the flatbed.
Go to step 11
Did the 840.xx error recur?
Replace the controller board. See
“Controller board removal” on page 4-16
.
Problem solved.
Did this fix the problem?
No
Stop. Problem solved.
Stop. Problem solved.
Go to step 9.
Stop Problem solved.
Stop. Problem solved.
Contact second-level support.
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Black or blank page copy service check
Step
1
2
3
4
5
6
Questions / actions Yes
Print a menu page, or a page from the host.
Is the page black?
Is the copy an ADF scan?
Run a flatbed copy.
Is it blank or black?
Did the sheet feed into the ADF?
Is the CCD ribbon cable properly connected to J30 on the controller board?
Check for +14VDC on Pin 3 and 4 on connector J30. Pin 4 is +5VDC. Are the voltages present?
Go to step 4.
Go to step 5
Go to step 6.
Go to step 6.
Replace the flatbed unit.
See
“Flatbed assembly removal” on page 4-50
.
Go to step 2.
No
Go to step 3.
Go to step 4
Go to step 5.
Properly connect the ribbon cable to J30.
Replace the controller board. See
“Controller board removal” on page 4-16
.
CCD service check
Step
1
2
3
Questions / actions
Restart the device, and retry the scan / copy job. Repeat this step with a few copy jobs.
Yes
Go to step 2.
Does the error return?
Is the CCD ribbon cable properly connected to J30 on the controller board?
Replace the flatbed unit. See
“Flatbed removal” on page 4-53
.
Go to step 3.
Problem resolved.
Did this resolve the issue?
Flatbed motor service check
Step
1
2
No issue.
No
Properly connect the ribbon cable to J30.
Replace the controller board. See
“Controller board removal” on page 4-16
.
Questions / actions
Ensure that the flatbed motor cable (J28) is connected to the controller board. Is the cable connected?
Check pin 1 in J28 for voltage. The voltage is only present when a flatbed copy job is running. The voltage should measure +24V
AC. Is voltage present?
Yes
Go to step 2.
No
Properly connect the cable.
Replace the flatbed unit.
See
“Flatbed removal” on page 4-53
.
Replace the controller board. Go to
“Controller board removal” on page 4-16
.
Diagnostics information
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7014-xxx
Flatbed home position service check
Step
1
2
3
4
5
6
Questions / actions Yes
POR the MFP. Does the CCD move and return to the home position?
Perform the home position sensor test. Go to
“Scanner Tests” on page 3-25
.
Is the sensor working properly?
Check J28 on the controller board for proper connection.
Is it connected properly?
Check pin 1 in J28 for voltage. The voltage is only present when a flatbed copy job is running. The voltage should measure +24V
AC. Is voltage present?
Problem solved.
Go to step 3.
Go to step 4.
Go to step 5.
Ensure that the home position cable (J13) is connected. Is the cable connected?
Check pin 1 in J13 for voltage. The voltage should measure +5V DC. Pin 2 should be
GND. Is voltage present and is it correct?
Go to step 6.
Replace the flatbed unit.
See
“Flatbed assembly removal” on page 4-50
.
Go to step 2.
No
Go to step 5.
Properly connect the cable.
Replace the controller board. Go to
“Controller board removal” on page 4-16
Properly connect the cable.
Replace the controller board. Go to
“Controller board removal” on page 4-16
.
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ADF cover open service check
Step
1
2
3
4
5
6
7
8
9
Questions / actions Yes
Is the ADF cover properly closed
Close the ADF cover.
Does the problem go away?
Perform the ADF cover open sensor test. Go to
“Scanner Tests” on page 3-25
. Does the sensor work properly.
On the bottom of the ADF cover, inspect the
ADF cover closed sensor actuator. Does it move freely?
Fix the actuator so it moves freely.
Does this fix the problem?
Remove the ADF rear cover and inspect the
ADF cover closed sensor for dirt and debris.
Is there dirt and debris present?
Remove the ADF rear cover, and clean the dirt and debris from the sensor.
Does this fix the issue?
Inspect the connections on the ADF relay card in the ADF. Are all the connections properly connected?
Check the ADF cable for continuity. Is there continuity?
Go to step 3.
Issue resolved
Go to step 4
Go to step 6.
Issue resolved.
Go to step 7.
Issue resolved.
Go to step 9.
Go to step 10.
Go to step 2.
Go to step 3.
No
Go to step 8.
Go to step 5.
Go to step 6.
Go to step 8.
Go to step 8.
Secure all the connections.
10 Check for signals or voltages from J17 on the controller board. Pin 11 and 12 should measure +24VDC. Pin 14 should measure
+5VDC. Are there signals or voltages present?
Replace the ADF. See
“ADF unit removal” on page 4-85
ADF streak service check
Step
1
Replace the ADF cable.See
“ADF cable removal” on page 4-99
Replace the controller board. See
“Controller board removal” on page 4-8
.
Questions / actions
Do streaks appear on the middle of scans when using the ADF?
Yes
Clean the ADF glass on the flatbed using a lint-free cloth.
Kit 40X0392 is available for cleaning the glass on the flatbed.
No issue to fix.
No
Also, clean the separator roll and pad with a damp cloth.
Diagnostics information
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7014-xxx
ADF paper jam service check
Note: This service check should be used if the paper feeds and jams in the ADF. If the paper is not feeding into the ADF see
“ADF feed errors service check” on page 2-61
.
Step
1
2
3
4
6
7
8
9
10
11
11
Questions / actions Yes
If the ADF is multi-feeding, check for dirt on the ADF separator pad and ADF separator rollers. Are they dirty?
If the paper is skewing when it is fed into the
ADF, check the paper guide width. Is it set correctly?
If paper is skewing when fed or jamming check to see if the top cover is open or ajar.
Is the ADF top cover open or ajar?
Is paper failing to feed into the ADF?
Perform the ADF paper present, scan 1st and scan 2nd sensor tests. Go to
“Scanner
Tests” on page 3-25
.
Clean them with a lint free cloth and isopropyl alcohol.
Go to step 3.
Properly close the top cover.
Go to step 5.
Go to step 6
Are the sensors working properly?
Check the leading edge of the paper to ensure the paper is not curled or bent in a way that would keep it from contacting the paper present sensor actuator. Is the paper damaged?
Is there dirt in the sensors, or is the paper present actuator stuck?
Bad media.
Are the sensor actuators on the ADF mechanism cover damaged?
Is the ADF connector properly connected to
J17 on the system board?
Inspect the connections on the ADF relay card in the ADF. Are all the connections properly connected?
Check the ADF cable for continuity. Is there continuity?
Check for signals or voltages from J17 on the controller board. Pin 11 and 12 should measure +24VDC. Pin 14 should measure
+5VDC. Are there signals or voltages present?
Clean the sensors, or remove debris from the actuators.
Replace the ADF.
Go to step 10.
Go to step 11.
Go to step 11.
Replace the ADF unit. See
“ADF unit removal” on page 4-85
No
Replace the separator pad and ADF pick roll.
Set the paper guides so they contact the edges of the paper.
If the paper is jamming in the ADF, go to step 6
There is no issue.
Go to step 9.
Go to step 7.
Go to step 8.
Go to step 9.
Properly connect the cable to the system board.
Secure all the connections.
Replace the ADF cable.
Replace the controller board. See
“Controller board removal” on page 4-8
.
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ADF feed errors service check
Step
1
2
3
4
5
6
7
8
9
10
Questions / actions Yes No
If the ADF is multi-feeding, check for dirt on the ADF separator pad and
ADF separator rollers. Are they dirty?
If the paper is skewing when it is fed into the ADF, check the paper guide width. Is it set correctly?
If paper is skewing when fed or jamming check to see if the top cover is open or ajar. Is the ADF top cover open or ajar?
Is paper failing to feed into the ADF?
Is the leading edge of the paper wrinkled or torn?
Perform the ADF paper present sensor test. Go to
“Scanner Tests” on page 3-25
.
Is the sensor working properly?
Check the actuators to see if they are jammed, or damaged.
Are they jammed or damaged?
Clean them with a lint free cloth and isopropyl alcohol.
Go to step 3.
Properly close the top cover.
If the paper is jamming in the
“ADF paper jam service check” on page 2-60
Go to step 5.
Use different media.
Go to step 7.
Replace the separator pad and
ADF pick roll.
Set the paper guides so they contact the edges of the paper.
There is no issue.
Go to step 6
Properly connect all the connections in the ADF relay card.
Replace the ADF. Go to
“Duplex ADF removal” on page 4-63
, or
“Simplex ADF removal” on page 4-64
Problem resolved
Go to step 8.
Go to step 9.
Properly connect all the connections in the ADF relay card and controller board.
Did this fix the situation?
Check the ADF cable for continuity. Go to step 6.
Replace the ADF Go to
“Duplex ADF removal” on page 4-63
, or
“Simplex
ADF removal” on page 4-64
. Does this fix the situation?
Problem solved
Replace the ADF cable. Go to
“ADF cable” on page 4-65
Replace the controller board. Go to
“Controller board removal” on page 4-16
Diagnostics information
2-61
7014-xxx
ADF Duplex service check
Step
1
2
Questions / actions
Perform sensor 1, and sensor 2 sensor tests. Go to
“Scanner Tests” on page 3-25
.
Are the sensors working properly?
Check the ADF sensor actuators to see if they are dirty or jamming.
Are the actuators ok?
Go to step 2.
Go to step 3.
Yes
3
4
5
6
Check all the connections on the ADF relay card. Are they properly connected?
Check the ADF cable to ensure it is properly connected to CN 15 on the
ADF relay card, and main controller board at J17. Is the ADF cable properly connected?
Go to step 4
Go to step 5.
Check the ADF cable for continuity.
Make sure pin 22 has continuity. Is there continuity on pin 22?
Replace the ADF. Go to
“Duplex ADF removal” on page 4-63
. Does this fix the situation?
Go to step 6.
Problem solved
Go to step 3.
No
Clean the actuators. If any actuators on the ADF are broken, replace the ADF unit. Go to
“Duplex ADF removal” on page 4-63
Properly connect all the connections.
Properly connect the ADF cable to its connections.
Replace the ADF cable.Go to
“ADF cable” on page 4-65
Replace the controller board. Go to
“Controller board removal” on page 4-16
.
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Modem / fax card service check
Step
1
2
3
4
5
6
7
8
Questions / actions
Is the phone line properly connected to the modem card and the wall jack?
Properly connect the phone line to the modem card and wall jack.
Yes
Go to step 3.
Problem resolved.
Did this fix the problem?
Test the phone line’s ability to send and receive calls.
Did the phone line work properly?
Use the MFP on a properly functioning phone jack.
Did this fix the problem?
Is the modem card cable properly connected to the system board at J8 and the modem card?
Properly connect the modem card cable to the modem card and system board.
Did this fix the problem?
Check the modem card cable for continuity.
Is there continuity?
Go to step 5.
Problem resolved.
Go to step 7.
Problem resolved.
Go to step 8.
Check the voltages from connector J8 on the controller board. Check Pin 12 and 13 for +3.3VDC, Pin 10 for +5VDC. 2, 4, 6, and
8 are grounds. Are the signals or voltages present?
Replace the modem card.
See
“Modem card removal” on page 4-46
.
Go to step 2.
No
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 7.
Replace the modem card cable.
Replace the system board.
See
“System board removal” on page 4-36
.
Diagnostics information
2-63
7014-xxx
Fax transmission service check
Note: Before performing this service check, verify that the correct country code for the MFP is selected. This setting must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong, the modem settings can be changed in the Fax/SE menu. See step 14. These settings should only be changed with guidance from your second-level support.
Step
1 Go to step 2.
No
2
3
4
5
6
7
8
9
10
11
12
13
14
Questions / actions
Is the phone line properly connected to the modem card and the wall jack?
Properly connect the phone line to the modem card and wall jack.
Did this fix the problem?
Test the phone line’s ability to send and receive calls.
Yes
Go to step 3.
Problem resolved
Go to step 5.
Did the phone line work properly?
Use the MFP on a properly functioning phone jack.
Did this fix the problem?
Is the phone line being used by the MFP an analog line?
Is the line being used a VOIP line?
Have the system administrator verify that the VOIP server is configured to receive faxes.
Is the server properly configured?
Is the MFP on a PABX?
Enable Behind a PABX under fax settings in the Administration menu.
Did this fix the issue?
Is a dial prefix needed to get an outside line?
Try sending a fax using a dial prefix.
Did the fax transmit?
Is the fax failing to send to one specific destination?
Check the device that cannot receive a fax.
Can it send a fax?
Press **411 to enter the Fax/SE Menu.
Select “Print Logs”.
Print the T30 transmission log. Check the error being reported with the fax error code
“Fax error codes” on page 2-31
. Perform the suggested resolution for the error.
Did this fix the problem?
Problem resolved.
Go to step 8.
Go to step 7.
Go to step 8.
Go to step 9.
Problem fixed.
Go to step 11.
Problem fixed.
Go to step 13.
Go to step 14.
Problem resolved.
Go to step 3.
Go to step 4.
Go to step 5.
Go to step 6.
Go to step 8.
Stop here. The issue is
VOIP related. The VOIP provider needs to change the server configuration.
Go to step 10.
Disable Behind a PABX, and go to step10.
Go to step 12.
Go to step 12.
Go to step 14.
Stop here. The issue is with the other device.
Go to step 15.
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Step
15
Questions / actions Yes
Adjust the “Transmit Level” setting in the SE menu. Press **411 to enter the SE menu, enter Modem settings, and select “Transmit
Level”.
Test by adjusting the transmitted signal strength by decreasing/increasing the
‘Transmit Level’ setting in steps of 1db. For example, if default value is -11 db, changing it to -12db will decrease the signal strength by 1db, and changing it to -10db will increase the signal strength by 1db.
Recommended adjustment range is ±5 db
(in 1db steps) from the default value.
Did this fix the problem?
Stop. Problem resolved.
No
Go to your second-level of support. See
“Escalating a fax issue to second-level support” on page 2-68
Diagnostics information
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Fax reception service check
Step
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Questions / actions
Is the phone line properly connected to the modem card and the wall jack?
Properly connect the phone line to the modem card and wall jack.
Did this fix the problem?
Check for a dial tone.
Yes
Go to step 3.
Problem resolved.
Go to step 4.
Is there a dial tone?
Use a telephone to test the phone line’s ability to send and receive calls.
Did the phone line work properly?
Use a telephone handset to verify the phone line is free of static or external noise.
Go to 7.
Go to step 7.
Is the phone line noise-free?
Use the MFP on a properly functioning phone jack.
Did this fix the problem?
In <diags / config menu>, verify that the
Enable Fax Receive setting is on.
Is the setting set to on?
Set “Enable Fax Receive” to On.
Did this fix the problem?
Is Distinctive Ring enabled?
Turn on Distinctive ring.
Did this fix the problem?
Is the phone line analog?
Is the VOIP server configured to support fax?
Does the MFP have reception issues with only a certain remote device?
Verify communications with a different remote device.
Can the other device receive faxes?
Go to the Administrator menu. Enter the Fax settings - Analog Fax Settings submenu.
Verify the Block No Name Fax user setting.
Is it enabled?
Disable Block No Name Fax user setting.
Did this fix the issue?
Problem resolved.
Go to step 9.
Problem resolved.
Go to step 11.
Problem resolved.
Go to step 13.
Go to step13.
Go to step 14.
The issue is with the other device.
Go to step 16.
Problem resolved.
Go to step 2.
No
Go to step 3.
Go to step 6.
Go to step 5.
Go to step 6.
Go to step 7.
Go to step 8.
Go to step 9.
Go to step 10.
Go to step 11.
Go to step 12.
Stop here. This is an issue with the VOIP provider.
Go to step 15.
Go to step 15.
Go to step 17.
Go to step 17.
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Step
17
18
19
20
Questions / actions Yes
Go to the Administrator menu. Enter the Fax settings - Analog Fax Settings submenu.
Verify the remote device number is not in the
Banned Fax List user setting.
Is the remote device number in the banned fax list?
Remove the remote number from the banned fax list.
Did this fix the problem?
Adjust the “Receive Threshold” setting in the
SE menu. press **411 to enter the SE menu, enter Modem settings, and select
“Receive Threshold”.
Test by adjusting the received signal level by decreasing/increasing the”Receive
Threshold” setting in steps of 2db. For example, if default value is -43 db, changing it to -45db will decrease the received signal level by 2db, and changing it to -41db will increase the received signal level by 2db.
Recommended adjustment range is between -33db and -48db (in 2db steps).
Did this fix the problem?
Press **411 to enter the SE Menu. Select
“Print Logs”.
Print the T30 transmission/ job log. Check the error code being reported. See
“Fax error codes” on page 2-31
. Perform the suggested resolution for the error.
Did this fix the problem?
Go to step 18.
Problem resolved.
Problem resolved
Problem resolved.
No
Go to step 19.
Go to step 19.
Go to step 20.
Contact your second-level of support. See
“Escalating a fax issue to second-level support” on page 2-68
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Escalating a fax issue to second-level support
Before contacting the second-level support, go to the SE menu on the MFP.and generate a Fax error file. This file contains machine settings information and debug information that will help second-level support determine the cause of a failure.
To generate the fax error file, perform the following steps:
1.
In a Web browser, type http://MFP ip address/se.
2.
The MFP’s SE menu page will display. Click the “Dump Job History” link. The following displays:
3.
Write down the type of connection, the type of error, and the job in which the error occurred.
4.
In the Web browser address bar, type http://MFP ipaddress/se.
5.
Click Report a Fax Problem (A). The fax check list displays.
6.
Fill in the requested information. This is where you will type in the information you retrieved in step 3.
Second-level support can assist you if you have questions about the information requested on the page.
Note: The fields requesting the code levels, model number, type of problem are auto-filled. If the information is not in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by pressing **411 on the keypad or typing http://MFP ipaddress/se in a Web browser.
7.
After all the requested information is entered into the Fax Checklist Web page, press the Submit button on the bottom of the page. A dialogue asking you to save the file will appear.
Note: The file generated by the MFP is not automatically transmitted to second-level support. It is placed on the computer desktop.
8.
Enter a name for the file, and indicate where you want to save the file.
9.
press OK. The file appears on the desktop.
10.
E-mail the file to second-level support.
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3. Diagnostic aids
This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the problem.
Accessing service menus
There are different test menus that can be accessed during POR to identify problems with the printer.
Configuration Menu
Diagnostics Mode
1. Turn off the printer.
2. Press and hold 2 and 6.
3. Turn on the printer.
4. Release the buttons after 10 seconds.
1. Turn off the printer.
2. Press and hold 3 and 6.
3. Turn on the printer.
4. Release the buttons after 10 seconds.
The Configuration Menu group contains a set of menus, settings, and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation.
“Configuration menu (CONFIG MENU)” on page 3-2
The Diagnostics Mode group contains the settings and operations used while manufacturing and servicing the printer.
See
“Diagnostics menu” on page 3-17
information.
To run the printer diagnostic tests described in this chapter, the printer must be in Diagnostic Mode.
Note: If you have installed a controller board, engine board, or operator panel as part of a troubleshooting procedure, start the machine into diagnostic mode to test the repair.
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Configuration menu (CONFIG MENU)
Available menus
Maintenance Count Value
Reset Maintenance Count
Reset Photoconductor Maintenance
Count
USB Scan to Local
Print Quality Pages
Reports
Panel Menus
PPDS Emulation
Download Emuls
Factory Defaults
Energy Conserve
Min Copy Memory
Num Pad Job Assist
Format Fax Storage
Fax Storage Location
ADF Edge Erase
FB Edge Erase
Scanner Manual Registration
Disable Scanner
Paper Prompts
Envelope Prompts
Action for Prompts
Jobs On Disk
Disk Encryption
Wipe Disk
Font Sharpening
Require Standby
LES Applications
Key Repeat Initial Delay
Key Repeat Rate
Wiper Message
Clear Custom Status
USB Speed
USB PnP
Exit Config Menu
See
“Maintenance Count Value (Maint Cnt Value)” on page 3-3
.
“Reset Maintenance Counter” on page 3-3
“Reset Photoconductor Maintenance Counter (Reset PC
“USB Scan to Local” on page 3-4
.
See
“Print Quality Pages” on page 3-4
.
See
.
.
See
“Factory Defaults” on page 3-6
See
See
.
See
“Num Pad Job Assist” on page 3-7
.
“Format Fax Storage” on page 3-7
See
“Fax Storage Location” on page 3-7
.
.
.
See
“Scanner Manual Registration” on page 3-8
See
.
See
.
See
“Envelope Prompts” on page 3-9
See
“Action For Prompts” on page 3-9
.
See
“Disk Encryption” on page 3-10
.
See
See
“Require Standby” on page 3-14
.
“LES Applications” on page 3-15
.
See
“Key Repeat Initial Delay” on page 3-15
See
“Key Repeat Rate” on page 3-15
See
“Clear Custom Status” on page 3-16
.
.
.
See
“Require Standby” on page 3-14
.
Note: Menus may vary depending on the features and options of the printer.
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Maintenance Count Value (Maint Cnt Value)
This setting enables you to view the current maintenance count value of each maintenance kit. After selecting this item, you can choose a specific kit in order to view its current maintenance count value. To return to the
Configuration Menu, press Back. All other control panel keys are ignored.
When a kit’s maintenance count value equals its kit size (150K for the ADF Kit), the device posts the appropriate
“80 Scheduled Maintenance” IR and a status indicator to notify the user to schedule the appropriate maintenance on the device.
To view the Maintenance Counter Value, touch Maintenance Counter Value from the Configuration Menu.
The panel displays the current value of the maintenance counter as illustrated below: vga
Maintenance Counter Value: 20
?
Back
Touch Back to return to the Configuration Menu.
After installing the required maintenance kit, reset this count to zero.
Reset Maintenance Counter
After scheduled maintenance, reset the Maintenance Counter.
To reset the maintenance page counter to zero:
1.
Touch Reset Maintenance Counter from the Configuration Menu.
2.
Reset Maintenance Counter appears in the header.
3.
Touch 100K Kit or 600K Kit. Yes and No appear in a menu.
4.
To cancel the reset operation, touch Back or No. All other button presses are ignored.
5.
To initiate the reset operation, touch Yes.
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Reset Photoconductor Maintenance Counter (Reset PC Cnt)
This setting resets the photoconductor kit page counter and clears any warnings or photoconductor exhausted messages. This operation should be performed only after a new photoconductor unit has been installed.
USB Scan to Local
USB Scan to Local enumerates a USB simple device or USB composite device. In the off position the simple
USB device is enumerated: in the on position, the composite USB device is enumerated.
To change this setting:
1.
Touch USB Scan to Local from the Configuration Menu. [setting's current value] appears on the touch-screen.
2.
Touch or to scroll through the setting's possible values.
3.
Touch Back to cancel and return to the Configuration Menu.
4.
Touch Submit to save the change.
Print Quality Pages
This setting is a limited version of the Print Quality Pages setting that appears in the Diagnostics menu. This setting reports the values of a broad range of printer settings and tests the printer’s ability to generate acceptable printed output.
To print the Print Quality Pages:
1.
Touch Print Quality Pages from the Configuration Menu. Printing Quality Test Pages... appears on the
LCD.
Touch Back to return to the Configuration Menu.
The Reports menu contains two selections: Menu Settings Page and Event Log.
Menu Settings Page
To print the Menu Settings page, press . Press to return to the Configuration menu.
Event Log
The event log provides a history of printer errors. The event log can only be printed in the Configuration menu. Additional options are available in the Diagnostics menu. See
.
To print the event log:
1.
Select Print Event Log from the Event Log menu.
2.
Press to return to the Configuration menu.
Note: An event log printed from the CONFIG MENU will not contain debug information or secondary codes for 900 service errors. However, the event log printed from DIAGNOSTICS mode does include this information.
Panel Menus
Lets the system support person enable or disable the operator panel menus. Selecting On (the default) allows users to change values for the printer. Off disables the users’ access to menus. If a user presses Menu ( ), they receive a message that the panel menus are locked. When set to Off, this setting restricts all menu access, even to menus or items set for PIN access. However, when set to On, all PIN restrictions are restored.
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To change the value of this setting:
1.
Touch Panel Menus from the Configuration Menu. [setting's current value] appears on the touchscreen.
2.
Touch or to scroll through the setting's other possible values.
3.
Touch Back to cancel and return to the Configuration Menu.
4.
Touch Submit to save the change.
PPDS Emulation
The value of the PPDS Emulation menu item determines if a device can recognize and use the PPDS datastream. The current value of this setting appears in parentheses to the right of the setting on the
Configuration Menu screen.
The following table indicates how the value of this setting affects the user default value for the SmartSwitch and
Printer Language settings:
Value of
PPDS
Emulation setting
Activate
Deactivate
Resulting value of
SmartSwitch setting
(all ports)
Resulting value for Printer Language settings
Off
On
PPDS Emulation
Note: You can still switch languages on the operator panel or through the PJL ENTER LANGUAGE command.
Printer's factory default value
To change the value of this setting:
1.
Touch PPDS Emulation from the Configuration Menu. [setting's current value] appears on the touch-screen.
2.
Touch or to scroll through the setting's possible values.
3.
Touch Back to cancel and return to the Configuration Menu.
4.
Touch Submit to save the change.
Download Emuls
This setting enables you to disable a Downloadable emulator (DLE) that is installed on the MFP. The setting for this menu setting is disabled.
Note: The DLE is re-enabled automatically after two PORs.
To change the value of this setting:
1.
Touch Download Emuls from the Configuration Menu. [setting's current value] appears on the touch-screen.
2.
Touch or to scroll through the setting's possible values.
3.
Touch Back to cancel and return to the Configuration Menu.
4.
Touch Submit to save the change.
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Factory Defaults
Warning: This operation cannot be undone.
This setting enables you to restore all of the printer’s settings to the base printer settings, the network settings, or to remove all Lexmark Embedded Solutions (LES) applications.
To restore the Factory Default settings:
1.
Touch Factory Defaults from the Configuration Menu.
2.
Touch Restore Base to restore all non-critical base printer NVRAM settings.
3.
Touch Restore Network to restore all network NVRAM settings.
4.
Touch Restore LES to remove all Lexmark Embedded Solution applications
.
When you select either value, the LCD displays Restoring Factory Defaults and then Resetting the Device. The device immediately performs a POR and restores the appropriate settings to their factory default values.
The following settings are not changed:
•
Display Language (general settings)
•
Network/Ports Menu
•
Standard USB, USB (x) Menus (if an ENA is installed)
Energy Conserve
This menu controls what values appear on the Power Saver menu. If Off is selected in the Energy Conserve menu, then Disabled appears in the Power Saver menu, and Power Saver can be turned off. If On is set in the
Energy Conserve menu, the Power Saver feature cannot be disabled.
To change this setting:
1.
Touch Energy Conserve from the Configuration Menu. [setting's current value] appears on the touch-screen.
2.
Touch or to scroll through the setting's possible values.
3.
Touch Back to cancel and return to the Configuration Menu.
4.
Touch Submit to save the change.
Min Copy Memory
Values will only be displayed if the amount of installed DRAM is at least twice the amount of the value, that is, at least 200 MB of installed DRAM is required to display the 100 MB selection.
To change this setting:
1.
Touch Min Copy Memory from the Configuration Menu. [setting's current value] appears on the touch-screen.
2.
Touch to decrease the setting's value; touch to increase the setting's value.
3.
Touch Back to cancel and return to the Configuration Menu.
4.
Touch Submit to save the change.
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Num Pad Job Assist
This setting determines if a user can configure and initiate a job using the panels hard buttons.
To change this setting:
1.
Touch Num Pad Job Assist from the Configuration Menu. [setting's current value] appears on the touch-screen.
2.
Touch or . The settings are On or Off.
3.
Touch Submit to save the change.
Format Fax Storage
This setting enables you to format the non-volatile storage used for storing faxes.
To change this setting:
1.
Touch Format Fax Storage from the Configuration Menu.
Note: If an advanced password has been established, you must enter this password in order to change the setting. If no advanced password exists, you can establish one by using the keyboard that appears on the LCD.
2.
Touch Submit to save the change.
3.
Touch Back to cancel and return to the Configuration Menu.
Formatting Fax Flash DO NOT POWER OFF appears on the LCD while the format operation is active.
Fax Storage Location
To change this setting:
1.
Touch Fax Storage Location from the Configuration Menu. [setting's current value] on the touch-screen.
2.
Touch or . The settings are Disk and NAND.
3.
Touch Submit to save the change.
ADF Edge Erase
This menu item sets the size, in millimeters, of the no-print area around an ADF scan job.All copy jobs have a minimum of a two millimeter border. Copy jobs will use the setting or two millimeters, whichever is larger.
To adjust the ADF edge erase setting, perform the following steps:
1.
Touch ADF Edge Erase from the Configuration Menu. [setting's current value] appears on the touch-screen.
2.
Touch to increase the value or to decrease the value.
3.
Touch Submit to save the change.
4.
Touch Back to cancel and return to the Configuration Menu.
FB Edge Erase
This menu item sets the size, in millimeters, of the no print area around a flatbed scan job. Copy jobs will use the setting or two millimeters, whichever is larger.
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To adjust the flatbed edge erase setting, perform the following steps:
1.
Touch FB Edge Erase from the Configuration Menu. [setting's current value] appears on the touch-screen.
2.
Touch to increase the value or to decrease the value.
3.
Touch Submit to save the change.
4.
Touch Back to cancel and return to the Configuration Menu.
Scanner Manual Registration
This item is used to manually register the flatbed and ADF on the MFP’s scanner unit. Registration should be performed whenever the ADF unit, flatbed unit, or controller card are replaced.
To manually register a Duplex ADF, perform the following steps:
1.
In the Configuration Menu, scroll to the Scanner Manual Registration menu item.
2.
Touch Scanner Manual Registration.
3.
Touch the Print Quick Test Page menu item.
4.
To view and adjust the duplex ADF front side registration, place the quick test page face up into the ADF.
5.
Touch Copy Quick Test.
6.
After the quick test page copies, touch ADF Front.
7.
Use the or to increase or decrease the settings value for horizontal adjust and top margin.
Note: Each button press moves the margin values one pixel in the respective direction.
8.
Press Submit to accept the value.
9.
Verify the changes by placing the print quick test page face up and touching Copy Quick Test.
10.
Repeat steps 6, 7,and 8 as needed.
11.
To view and adjust the duplex ADF backside registration, place the quick test page face down up into the
ADF, and touch Copy Quick Test.
12.
After the quick test page copies, touch ADF Back.
13.
Use the or to increase or decrease the settings value for horizontal adjust and top margin.
Note: Each button press moves the margin values one pixel in the respective direction.
14.
Press Submit to accept the value.
15.
Verify the changes by placing the print quick test page face down and touching Copy Quick Test.
16.
Repeat steps 13, 14,and 15 as needed.
To manually register the flatbed, perform the following steps:
1.
In the Configuration Menu, touch the Scanner Manual Registration menu item.
2.
Touch the Print Quick Test Page menu item.
3.
To view and adjust the flatbed registration, place the quick test page into the flatbed.
4.
Touch the Copy Quick Test Page item.
5.
After the quick test page copies, touch Flatbed.
6.
Use the or to increase or decrease the settings value for the left or top margin.
Note: Each button press moves the margin values one pixel in the respective direction.
7.
Touch Submit to accept the value.
8.
Place the print quick test page on the flatbed and touch Copy Quick Test.
9.
Repeat steps 5 and 6 as needed.
To exit RESGISTRATION press BACK .
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Disable Scanner
This menu item is used to disable the MFP scanner if it is malfunctioning. The MFP must be powered off and on for the new settings to take effect.
To change this setting:
1.
Touch Disable Scanner from the Configuration Menu.
2.
Touch or to scroll through the setting's other possible values. The settings are Enable, Disable, ADF disable.
3.
To save the setting's new value, touch Submit.
Paper Prompts
When a tray is out of the indicated paper size, a prompt is sent to the user to load paper in a tray. This setting controls the tray the user is directed to fill. Selections are Auto (default), MP Feeder, and Manual Paper.
To change this setting:
1.
Touch Paper Prompts from the Configuration Menu. [setting's current value] appears on the touch-screen.
2.
Touch or to scroll through the setting's other possible values.
3.
To exit this screen without changing the setting's value, touch Back.
4.
To save the setting's new value, touch Submit.
Envelope Prompts
This setting controls the tray the user is directed to refill when a specific envelope size is out. The selections are
Auto (default), MP Feeder, and Manual Env.
To change the value of this setting:
1.
Touch Env Prompts from the Configuration Menu. [setting's current value] appears on the touchscreen.
2.
Touch or to scroll through the setting's possible values.
3.
To exit this screen without changing the setting's value, touch Back.
4.
To save the setting's new value, touch Submit.
Action For Prompts
This setting determines which input source receives paper-related or envelope-related change prompts when they occur.
To change the value of this setting:
1.
Touch Action for Prompts from the Configuration Menu. [setting's current value] appears on the touch-screen.
2.
Touch or to change the setting’s value. The values are Prompt user, Continue, and Use current.
3.
To save the setting's new value, touch Submit.
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Jobs on Disk
Jobs On Disk allows you to delete buffered jobs saved on the disk.
To delete jobs saved on the disk:
1.
Touch Jobs On Disk from the Configuration Menu.
2.
Touch to decrease the setting's value; touch to increase the setting's value.
3.
Touch Back to cancel and return to the Configuration Menu.
Disk Encryption
This setting determines if the printer encrypts the information that it writes to the hard disk. The values are
Disable and Enable.
Warning: If the value is changed from Enable to Disable or from Disable to Enable, then the printer completely formats the hard disk. All information on the disk will be unrecoverable.
To change this setting:
1.
Touch Disk Encryption from the Configuration Menu.
Note: If an advanced password has been established, you must enter this password in order to change the setting. If no advanced password exists, you can establish one by using the keyboard that appears on the LCD.
2.
Touch Submit to save the change.
3.
Touch Back to cancel and return to the Configuration Menu.
If you remove an encrypted disk from a device and then try to install another disk, Disk Corrupted. Reformat? appears on the LCD. You can format the newly installed disk or remove it from the device.
When you touch Enable (encryption) or Disable (formatting), Contents will be lost. Continue? appears on the
LCD. Touch No to cancel or Yes to proceed. If you touch Yes, the printer performs the selected action on the hard disk. The following graphic appears when the encryption process is selected:
Encrypting Disk
1/2 0%
DO NOT
POWER OFF
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The following graphic appears when the formatting process is selected:
Formatting Disk
1/2
0%
DO NOT
POWER OFF
7014-xxx
The panel provides many progress indicators during the two-stage process.
•
1/2 indicates that the process is currently in the first stage.
•
0% indicates the progress of the current stage of the process.
•
The progress bar indicates the overall completion of the entire process by filling in throughout each separate stage.
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When the first stage of either process completes, the printer displays either of the following graphics depending on the process selected and then begins the second stage of the process:
Encrypting Disk
2/2 0%
DO NOT
POWER OFF
Formatting Disk
2/2
0%
DO NOT
POWER OFF
The entire process is complete when the progress bar appears completely shaded and the percentage indicator shows 100%. After completion, the panel returns to Disk Encryption.
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Wipe Disk
This setting provides you with a tool for erasing the contents of a disk.
Warning: Wipe Disk removes a disk's data in such a way that it cannot be recovered.
To change this setting:
1.
Touch Wipe Disk from the Configuration Menu.
Note: If an advanced password has been established, you must enter this password in order to change the setting. If no advanced password exists, you can establish one by using the keyboard that appears on the LCD.
2.
Touch Wipe disk now. Contents will be lost. Continue? appears on the LCD.
3.
Touch Back to cancel and return to the Configuration Menu.
If you touch No, the device cancels the Wipe Disk process and returns to the Configuration Menu. If you touch
Yes, the following screen appears:
Wiping Disk
½ 0%
DO NOT
POWER OFF
The panel provides the following progress indicators during the execution of this process:
1.
1/2 indicates that the process is currently in the first stage.
2.
0% indicates the progress of the current stage of the process.
3.
The progress bar indicates the overall completion of the entire process by filling in throughout each separate stage.
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When the first stage of the process completes, the printer displays the following graphic and then begins the second stage of the process:
Wiping Disk
2/2 0%
DO NOT
POWER OFF
The entire process is complete when the progress bar appears completely shaded and the percentage indicator shows 100%. The panel returns to the screen that shows the values for the Wipe Disk setting.
Font Sharpening
This setting allows you to set a text point size below which the high-frequency screens are used when printing font data. For example, at the default 24, all text in font sizes 24 and less will use the high frequency screens.
The values for this setting range from 0 to 150.
To change this setting:
1.
Touch Font Sharpening from the Configuration Menu.
2.
Touch to increase the value or to decrease the value.
3.
Touch Back to cancel and return to the Configuration Menu.
4.
Touch Submit to save the change.
This setting affects the PostScript, PCL, PDF, and XL emulators.
This function is not supported when the device generates output at 600 dpi resolution.
Require Standby
This setting determines if the Standby Mode is On or Off. The default is On.
To change this setting:
1.
Touch Require Standby from the Configuration Menu.
2.
Touch Back to cancel and return to the Configuration Menu.
3.
Touch Submit to save the change.
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If Standby Mode is on, the printer begins functioning in Standby Mode when it remains idle for an amount of time. The Standby Mode enables the printer:
•
To consume less energy than when operating in normal mode but not as little as when operating in Power
Saver
•
To return to the Ready state more quickly than when operating in Power Saver
LES Applications
This disables all installed Lexmark Embedded Solution applications. The default is Enabled.
To change this setting:
1.
Touch LES Applications from the Configuration Menu.
Note: If an advanced password has been established, you must enter this password in order to change the setting. If no advanced password exists, you can establish one by using the keyboard that appears on the LCD.
2.
Touch Back to cancel and return to the Configuration Menu.
3.
Touch Submit to save the change.
Key Repeat Initial Delay
When a key is touched repeatedly, this is the delay before the key begins repeating. The delay ranges from .25 seconds to 5 seconds. The default is 1 second. Values are given in increments of.25 seconds.
To change this setting:
1.
Touch Key Repeat Initial Delay from the Configuration Menu.
2.
Touch to increase the value or to decrease the value.
3.
Touch Submit to save the change.
4.
Touch Back to cancel and return to the Configuration Menu.
Key Repeat Rate
This is the number of times per second that a repeating key will repeat. The range is 1–100, with a default of 15 times per second.
To change this setting:
2. Touch to increase the value or to decrease the value.
3. Touch Submit to save the change.
Touch Back to cancel and return to the Configuration Menu.
Wiper Message
To change this setting:
2. Touch or to change the value. The values are On (default) and Off.
3. Touch Submit to save the change.
Touch Back to cancel and return to the Configuration Menu.
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Clear Custom Status
No values exist for this operation. Pressing initiates this operation.
Note: Executing this operation erases any strings that have been defined by the user for the default or alternate custom messages.
USB Speed
The USB Speed setting is used to set the throughput of the USB port on the MFP. The settings are Auto, which is the default, and Full. Full forces the USB port to tun at full speed.
USB PnP
This setting is used to improve the MFP’s compatibility with the host PC.
Note: Some PCs contain chipsets that may be incompatible with this MFP.
To change this setting:
2. Touch or to change the value. The values are 1 (default) and 2.
3. Touch Submit to save the change.
Touch Back to cancel and return to the Configuration Menu.
Exit Configuration Menu (Exit Config Menu)
Press to exit the Configuration menu. The printer performs a POR and restarts in normal mode.
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Diagnostics menu
Entering Diagnostics menu
1.
Turn off the printer.
2.
Press and hold 3 and 6.
3.
Turn on the printer.
4.
Release the buttons after ten seconds.
Available tests
The tests display on the operator panel in the order shown:
Registration
Print tests
Hardware tests
Duplex tests
Input Tray Tests
Output Bin Tests
Base Sensor Test
Device Tests
Printer setup
EP Setup
Reports
Event Log
Scanner Tests
Exit Diagnostics
“Registration (printer)” on page 3-18
See
See
See
“Input Tray Tests” on page 3-26
“Output bin tests” on page 3-27
.
See
“Base Sensor Test” on page 3-28
.
See
.
.
See
See
“Exit Diagnostics” on page 3-37
.
Note: Menus may vary depending on the features and options of the printer.
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Registration (printer)
Print registration makes sure the printing is properly aligned on the page.
REGISTRATION
Top Margin
Bottom Margin
Left Margin
Right Margin
0
0
0
0
Quick Test
Submit
Back
The settings available are:
Description Value Direction of change
Top Margin -25 to +25
Each increment causes approximately 4 pels shift (at
600 dpi).
Bottom Margin -20 to +20
Left Margin
Each increment causes approximately 0.55 mm shift in the bottom margin.
-25 to +25
A positive change moves the image down the page and increases the top margin. A negative change moves the image up and decreases the top margin.
A positive change compresses the image so it appears to move down the page, and a negative change moves the image up.
Right Margin -10 to +10
A positive change moves the image right, and a negative change moves the image left. No compression occurs.
A positive change moves the image right, and a negative change moves the image left.
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To set print registration:
1. Print the Quick Test page.
a.
Touch REGISTRATION from the Diagnostics Menu.
b.
Touch to select Quick Test. You may need to scroll to the next page.
Retain this page to determine the changes you need to make to the margins settings. The diamonds in the margins should touch the margins of the page.
2. To change the value of any of the margin settings:
•
Touch to the right of the appropriate margin setting. The panel displays the setting's name in the header and [setting's current value] in a menu below the header row.
•
Touch to decrease the value or to increase the value.
•
Touch Submit to save the change, or Touch Back to cancel and return to the Diagnostics Menu.
•
Touch Submit to save all changed values.
The device prints a Quick Test page from the appropriate paper tray. While the Quick Test page prints,
Printing Alignment Page
appears on the LCD.
Quick Test page
The Quick Test contains the following information:
•
Device information
•
Printer margin settings
•
Scanner margin settings
•
Alignment diamonds at the top, bottom, and each side.
•
Horizontal lines for skew adjustment
•
General printer information, including current page count, installed memory, processor speed, serial number, Engine ID, and system card ID.
To print the Quick Test page:
Note: Print the Quick Test Page on letter or A4 paper.
1. Touch REGISTRATION from the Diagnostics Menu.
2. Touch to select Quick Test.
The message Quick Test Printing… appears on the display.
Once the Quick Test Page completes printing, the Registration screen displays again.
3. Touch Back to return to the Diagnostics Menu.
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Print Tests
This setting tests the printer’s ability to generate printed output from each of its installed input sources and to test the printer’s current print quality.
Input sources
The purpose of the diagnostic Print Tests is to verify that the printer can print on media from each of the installed input options. The contents of the Print Test Page varies depending on the media installed in the selected input source.
Check each Test Page from each source to assist in print quality and paper feed problems.
To run the Print Test Page:
1. Select PRINT TESTS from the Diagnostics menu.
2. Select the media source to test:
Tray 1
Tray 2 (if installed)
MP Feeder
Envelope Feeder/MP Feeder
3. Select Single or Continuous.
•
If Single is selected, a single page is printed.
•
If Continuous is selected, printing continues until Stop is pressed to cancel the test.
If a source is selected that contains envelopes, an envelope test pattern is printed. If Continuous is selected, the test pattern is printed only on the first envelope.
Note: The Print Test Page always prints on one side of the paper, regardless of the duplex setting or the presence of a duplex option.
Touch Back to return to PRINT TESTS.
Print Quality Pages (Prt Quality Pgs)
The purpose of this diagnostic function is to allow printing of the print quality test pages with the toner cartridge lockout function disabled. The print quality pages consist of four pages. Page one contains a mixture of graphics and text. Page two is gray with two one-inch black squares located on the bottom right. Page three is a solid black page, and page four is blank. If duplex is turned on, the pages are duplexed. The Print Quality Test pages are printed in English and must always be printed on letter, legal, or A4 paper.
To run the Print Quality Test Pages, touch beside Printing Quality Test Pages from PRINT TESTS. The message Printing Quality Test Pages is displayed.
Note: The print quality test pages can also be printed from the Configuration menu (CONFIG MENU), however, a cartridge must be installed with a machine class ID matching the machine class ID stored in
NVRAM. Additional diagnostic information may be printed on the pages when printing from DIAGNOSTICS.
The following is included in the DIAGNOSTICS version of the print quality pages:
•
Values from EP SETUP in DIAGNOSTICS, including:
Fuser temperature, warm-up time, transfer, print contrast, charge roll settings and gap adjust.
•
Contents of the EVENT LOG from DIAGNOSTICS.
•
Configuration information, including printer serial number, controller code level, engine code level, operator panel code level, font versions, and cartridge information.
•
Default values for the QUALITY MENU settings used to print the pages.
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Hardware Tests
Select the following Hardware Tests from this menu:
•
Panel Test
•
Button Test
•
DRAM Test
•
USB HS Test Mode
Panel Test
This test automatically toggles each pixel of the touchscreen through every contrast level beginning with the darkest and on to the brightest. This test continues until you press Stop
.
Button Test
The Button Test verifies the operation of the buttons on the operator panel. When you select Button Test, a diagram of the operator panel appears on the panel. When you press a button on the operator panel, the corresponding touchscreen key is emphasized. Touch Back to cancel the test.
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DRAM Test
The purpose of this test is to check the validity of DRAM memory, both standard and optional. The test writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly.
To run the DRAM Test:
1. Touch to select DRAM Test from the menu.
The message DRAM Test Testing… displays. Then the message Resetting Printer appears, and the power indicator light blinks red.
2. Turn the printer off and on. While the DRAM test executes, the power indicator blinks green.
The following type of message appears:
DRAM Test <### P:###### F:####
•
xxx represents the installed DRAM size.
•
P:###### represents the number of times the memory test has passed and finished successfully.
Initially 000000 displays with the maximum pass count being 999,999.
•
F:##### represents the number of times the memory test has failed and finished with errors. Initially
0000 displays with the maximum fail count being 99,999. Initially only four digits appear, but additional digits appear as needed.
Each time a test is completed, the number of pass and failures increments. If the test fails, the message
Failure
displays for approximately three seconds, and the failure count increases by one.
The test continues until all standard and optional DRAM is tested. Once the maximum pass count or fail count is reached, the test is stopped, the power indicator is turned on solid, and the final results display.
To stop the test before completion, turn the MFP off.
Serial 1 Wrap
This test is used to the serial port option card. It only appears if the card is installed in the PCI slot.
To run the SERIAL 1 WRAP Test:
The message Serial 1 Wrap Test Testing… displays. Then the message Resetting Printer appears.
2. The printer automatically performs a Power On Reset (POR). While the CACHE test executes, the power indicator blinks green.
The following type of message appears:
3.
To stop this test before completion, turn the MFP off.
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USB HS Test Mode
1. Select USB HS Test Mode from HARDWARE TESTS.
2. Press until the appears next to the Port to be tested, and then press
3. Select the desired Test, and then press .
.
Port
Port 0
Port 1
Port 2
Port 3
Test
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Test J
Test K
Test SEO NAK
Test Packet
Test Force Enabled
Appears on the display
USB High Speed
Certification Testing...
USB High Speed
Certification Testing...
USB High Speed
Certification Testing...
USB High Speed
Certification Testing...
To stop testing before completion, turn the printer off.
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Duplex Tests
Quick Test (duplex)
This test prints a duplex version of the Quick Test that can be used to verify that the correct placement of the top margin on the back side of a duplex page. You can run one duplexed page (Single), or continue printing duplexed pages (Continuous) until Stop
“Top Margin (duplex)” on page 3-25
.
is pressed. For information about changing the margin, see
Note: Before you set the duplex top margin, be sure to set the registration. See
“Registration (printer)” on page 3-18
The paper you choose to print the page on should be either Letter or A4.
To run the Quick Test (duplex):
•
The single Duplex Quick test cannot be canceled.
•
The printer attempts to print the Quick Test Page from the default paper source. If the default paper source only supports envelopes, then the page is printed from Tray 1.
•
Check the Quick Test Page for the correct offset between the placement of the first scan line on the front and back side of a duplexed sheet.
The single test stops automatically when a single duplex sheet is printed, and the continuous test continues until you press Stop .
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Top Margin (duplex)
This setting controls the offset between the first scan line on the front of the duplex page and the first scan line on the back of the page. Therefore, be sure to set the top margin in REGISTRATION before setting the duplex top margin. See
“Registration (printer)” on page 3-18
.
To set the Top Margin (duplex):
1. Print the Quick Test (duplex):
a.
Touch
b. Select Single.
c. Hold the page to the light to see the whether the top margin of the backside aligns with the top margin of the front side.
2. Select Top Margin from DUPLEX TESTS.
3. Use the arrows to increase or decrease the current setting displayed on the touchscreen to select the margin setting:
[setting's current value] .
•
Each increment shifts the duplex top margin by 1/100 of an inch.
•
The Top Margin (duplex) range is -25 to +25, and the default value is 0.
•
An increase moves the top margin down and widens the top margin. A decrease moves the top margin upward and narrows the top margin.
4. Touch Submit.
5. Print the Quick Test (duplex) again to verify the adjustment. Repeat if necessary.
Sensor Test (duplex)
This test is used to determine whether or not the duplex sensors and switches are working correctly. The test allows you to actuate the duplex input sensor located in the back part of the duplex unit and the duplex exit sensor located in the return paper path.
1. Select Sensor Test from DUPLEX TESTS.
The message Sensor Test Testing displays.
2. Manually actuate each of the duplex sensors. When the sensor/switch is closed, CL (closed) displays, and when the sensor/switch is open, OP (open) displays.
•
Duplex input sensor
•
Duplex exit sensor
3. Press Stop to exit the test.
Motor Test (duplex)
This test lets you test the duplex option paper feed drive system, and verify that the power and velocity values are acceptable. The duplex runs the DC motor at high speed and low speed, taking an average of the power
(PWM) required for each speed and calculating the KE value.
To run the Motor Test (duplex):
1. Select Motor Test from DUPLEX TESTS.
The power indicator light blinks, and the message Motor Test Testing displays.
2. When the motor stops, the results are displayed. Listed below is an example of such results:
Duplex Motor Test Test Passed
Avg. PWM of High-Speed Test: 1d
Avg. PWM of Low-Speed Test: Oe
Max. PWM of Low-Speed Test: 00
Min. PWM of Low-Speed Test: 0b
Motor KE Value: 2d
Motor Test Results: 00
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3. Touch Back or press Stop to exit the test.
Duplex Feed 1
This test feeds a blank sheet of paper to the duplex paper stop position 1. This test can be run using any of the supported paper sizes.
To run the Duplex Feed 1 Test:
The power indicator blinks while the paper is feeding, and the message Duplex Feed 1 Feeding… displays.
The message Duplex Feed 1 Clear Paper displays when the paper reaches paper stop position 1, and the power indicator turns on solid.
2. Remove the media from the duplex unit, and clear the message on the operator panel by pressing
Stop
.
Duplex Feed 2
This test feeds a blank sheet of paper to the duplex paper stop position 2. This test can be run using any of the supported paper sizes.
To run the Duplex Feed 2 Test:
The power indicator blinks while the paper is feeding, and the message Duplex Feed 2 Feeding… displays.
The message Duplex Feed 2 Clear Paper displays when the paper reaches the duplex paper stop position 2, and the power indicator turns on solid.
2. Remove the media from the duplex unit, and clear the message on the operator panel by touching Back or pressing Stop .
Input Tray Tests
Feed Tests (input tray)
This test lets the servicer observe the paper path as media is feeding through the printer. A blank sheet of paper feeds through the printer as the laser turns off during this test. The only way to observe the paper path is to open the lower front door that is used to access the envelope or multipurpose feeder. The paper is placed in the output bin.
To run the Input Tray Feed Tests:
2. Touch to select the input source from the sources displayed on the Feed Tests menu. All installed sources are listed.
3. Touch to select either Single or Continuous.
•
Single—feeds one sheet of media from the selected source.
•
Continuous—media continues feeding from the selected source until Stop is pressed.
Sensor Test (input tray)
This test is used to determine if the input tray sensors are working correctly. To run the Input Tray Sensor Test:
1. Touch to select the Sensor Test from INPUT TRAY TESTS.
2. Touch to select the input source from the sources displayed on the Sensor Test menu. All installed sources are listed.
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3. Select the sensor to test. Various sources have different combinations of sensors. See the table below:
Tray sensor support by source
Source
Tray 1
Tray 2
Multipurpose tray
Envelope feeder
Empty
(Input tray empty sensor)
X
X
X
X
Low
(Input tray paper low sensor)
X
X
passThru
(Input tray pass thru sensor)
X
[sensor selected]=Open displays.
•
Empty—Input tray empty sensor
•
Low—Input tray paper low sensor
•
passThru—Input tray pass thru sensor
4. Once this message displays, the servicer can manually actuate each sensor. The tray empty sensor can be actuated by hand, however a sheet of paper can be used to cover the pass thru sensor. When the sensor is closed, Closed displays; when the sensor is open, Open displays.
5. Press Stop to exit the test.
Output bin tests
Feed Tests (output bins)
Use these tests to verify that media can be fed to the standard output bin. No information is printed on the media fed to the output bin, because the printhead is not engaged during this test. These tests can use any media size or envelope supported by the printer.
To run the Feed Tests for the output bins:
2. Touch to select the output bin you want the paper to exit into.
3. Touch to select either Single or Continuous.
•
Single—feeds one sheet of media from the selected source.
•
Continuous—media continues feeding from the selected source until Stop is pressed.
Touch Back to return to OUTPUT BIN TESTS.
Sensor Test (standard output bin)
This test is used to verify if the standard bin sensor is working correctly.
To run the Sensor Test for the standard bin:
3. Manually actuate the bin sensor by moving the flag in and out of the sensor, and the display changes.
The following screen is displayed:
Bin Empty: empty
or Bin Empty: full.
4. Press Stop to exit the test.
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Base Sensor Test
This test is used to determine if the sensors located inside the printer are working correctly.
To run the Base Sensor Test:
1. Select BASE SENSOR TEST from the DIAGNOSTICS menu.
The following sensors are listed:
•
Input—Input sensor
•
Exit—Output (exit) sensor
•
NarrowMedia—Output (exit) sensor
•
Front Door—Front door sensor
2. Manually actuate the sensors to verify that each sensor switches from Open to Closed.
3. Press Stop to exit the test.
DEVICE TESTS
Quick Disk Test
This test performs a non-destructive read/write on one block per track on the disk. The test reads one block on each track, saves the data, and proceeds to write and read four test patterns to the bytes in the block. If the block is good, the saved data is written back to the disk.
To run the Quick Disk Test:
The power indicator blinks while the test is in progress, and quick Disk Test Testing… displays.
•
Quick Disk Test/Test Passed
message displays if the test passes, and the power indicator turns on solid.
•
Quick Disk Test/Test Failed
message displays if the test failed, and the power indicator turns on solid.
2. Press Stop to return to the Device Tests menu.
Disk Test/Clean
Warning: This test destroys all data on the disk and should not be attempted on a good disk. Also note that this test may run approximately 1½ hours depending on the disk size.
To run the Disk Test/Clean Test:
Contents will be lost. Continue?
message displays to warn the user that all contents on the disk will be lost.
2. Touch Yes to continue and No to exit.
If Yes is selected, the following screen displays and updates periodically, indicating the percentage of test completed.
Formatting Disk
1/1
0%
DO NOT POWER OFF
The power indicator blinks during the test.
Note: The test can NOT be canceled.
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3. Once the test is complete, the power indicator turns on solid, and either the message Disk Test/Clean
Test Passed
or Disk Test/Clean Failed appears. If the message indicates failure, the disk is unusable.
PRINTER SETUP
PRINTER SETUP
Defaults
Printed Page Count
Permanent Page Count
Serial Number
Engine Setting 1
Engine Setting 2
xxxxxxx
US
127
127
0
0
Submit
Back
The triangles pointing up or down indicate whether there are additional menus. Touch the up or down arrows to display these additional menus.
Note: If you make changes, touch Submit to make the change effective.
Defaults
US/Non-US defaults changes whether the printer uses the US factory defaults or the non-US factory defaults.
The settings affected include paper size, envelope size, PCL symbol set, code pages, and units of measure.
Warning: Changing this setting resets the printer to factory defaults, and data may be lost. It cannot be undone.
Printed Page Count
The page count can only be viewed and cannot be changed.
Touch Back to return to Diagnostics Menu.
Permanent Page Count
The permanent page count can only be viewed and cannot be changed.
Touch Back to return to Diagnostics Menu.
Serial Number
The serial number can only be viewed and cannot be changed.
Touch Back to return to Diagnostics Menu.
Engine Settings 1 through 4
Do not change these settings unless requested to do so by your next level of support.
Model Name
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The model name can only be viewed and cannot be changed.
Configuration ID
The two configuration IDs are used to communicate information about certain areas of the printer that cannot be determined using hardware sensors. The configuration IDs are originally set at the factory when the printer is manufactured, however, the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever you replace the system board. The IDs consist of eight hexadecimal characters, including 0 through 9 and A through F.
Note: When the printer detects a Configuration ID that is not defined or invalid, the following occurs:
•
The default standard model Configuration ID is used instead.
•
Configuration ID is the only function available in DIAGNOSTICS.
•
Unless the menu is in DIAGNOSTICS, Check Config ID displays.
To set the configuration ID:
3. Touch the keyboard icon to display a keyboard with 1 through 0 and a through f. The current values for
Configuration ID 1 and Configuration ID 2 are displayed.
•
Use keys to type the numbers for the two configuration IDs.
•
Use the left arrow to move over a digit from the right of the number toward the left.
•
When the numbers are correct, touch Submit.
•
If you have a question, touch the question mark icon.
•
To exit without changing the numbers, touch Back.
Note: Be sure to touch Submit, or the number will not be changed.
Submitting Selection
displays, followed by the value for Configuration ID 1.
Note: If Invalid ID appears, the entry is discarded, and the previous Configuration ID 1 is displayed on the screen.
If the process is successful, Submitting Selection appears on the display, followed by the current value for Configuration ID 2.
4. Restart the printer.
Edge to Edge
When this setting is On, the text and graphics are shifted to the physical edges of the paper for all margins.
When the setting is Off, the normal margins are restored.
Enable Edge to Edge Copy
The settings are ON and OFF.
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EP SETUP
EP SETUP
EP Defaults
Fuser Temp
Fuser Page Count
Warm Up Time
Transfer
Print Contrast
Normal
127
Medium
Medium
Submit
Back
The triangles pointing up or down indicate whether there are additional menus. Touch the up or down arrows to display these additional menus.
Note: If you make changes, touch Submit to make the change effective.
EP Defaults
This setting is used to restore each printer setting listed in EP SETUP to its factory default value. Sometimes this is used to help correct print quality problems.
To restore EP Defaults: select to select Do Not
Restore to exit without changing the settings.
Touch Back to exit without changing the settings.
Fuser Temperature (Fuser Temp)
This adjustment can be used to help solve some customer problems with paper curl on low-grade papers and problems with letterheads on some types of media.
The fuser temperature can be adjusted to: Normal, Lower, Lowest. The default is Normal.
Touch Back to return to Diagnostics Menu.
Fuser Page Count
The fuser page count can only be viewed and cannot be changed.
Touch Back to return to Diagnostics Menu.
Warm Up Time
You can change the amount of time the printer warms up before allowing pages to print by changing this setting from 0 to 5. The factory sets the warm up at 0 or no warm up time. This time period lets the backup roll heat up and helps reduce curl in some environments.
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Touch Back to return to Diagnostics Menu.
Transfer
The transfer can be adjusted to Low, Medium, or High. The default setting is Medium.
Touch Back to return to Diagnostics Menu.
Print Contrast
The print contrast setting controls the developer voltage offset.
The print contrast can be adjusted to Low, Medium, or High. The default setting is Medium.
Touch Back to return to Diagnostics Menu.
Charge Roll
The charge roll can be adjusted to Low, Medium, or High. The default setting is Medium.
Touch Back to return to Diagnostics Menu.
Gap Adjust
The setting adjusts the minimum gap between sheets. Increasing this value may reduce curl of some printed media and eliminate some output bin stacking problems. However, increasing this value also results in slower overall performance, measured in pages per minute. The range of values is 0 to 255, and the default value is 0.
Touch Back to return to Diagnostics Menu.
Auto Dark Adjust
The settings are Enable and Disable.
Reports
Menu Settings Page
This enables you to print the Menu Settings Page. The report prints the Diag Menu to include Registration,
Print Tests, Hardware Tests, Duplex Tests, Input Tray Tests, Output Bin Tests, Device Tests, Printer Setup, EP
Setup, Reports, Event Log, Development Menu, and Scanner Tests.
EVENT LOG
Display Log
The event log provides a history of printer errors. It contains the 12 most recent errors that have occurred on the printer. The most recent error displays in position 1, and the oldest error displays in position 12 (if 12 errors have occurred). If an error occurs after the log is full, the oldest error is discarded. Identical errors in consecutive positions in the log are entered, so there may be repetitions. All 2xx and 9xx error messages are stored in the event log.
To view the event log:
Up to three error codes display at a time. Touch to display additional information, if available.
2. Touch Back to return to the EVENT LOG menu.
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Print Log
Additional diagnostic information is available when you print the event log from Diagnostics Menu rather than
Configuration Menu.
The Event Log printed from Diagnostics Menu includes:
•
Detailed printer information, including code versions
•
Time and date stamps
•
Page counts for most errors
•
Additional debug information in some cases
The printed event log can be faxed to Lexmark or your next level of support for verification or diagnosis.
To print the event log:
Clear Log
Use Clear Log to remove the current information in the Event Log. This affects both the viewed log and the printed log information.
select to select NO to exit the Clear Log menu. If
YES is selected, Deleting EVENT LOG displays on the screen.
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Scanner Tests
ASIC Test
A pattern appears and ASIC Test Passed displays. If xxxxxx displays, the test was unsuccessful.
Press Stop to return to the SCANNER TESTS menu.
Feed Test
To run the Scanner Feed test:
1. Touch to select Feed Test from the SCANNER TESTS menu.
2. The panel displays the setting's current value [setting's current value] . Use the arrows to select from
Letter, Legal, or A4.
3. Touch START to begin.
Running Flatbed…
displays.
Press 4 to exit the test.
4. Touch Back to return to the Diagnostics Menu.
Sensor Tests
The following tests are available:
P - Sensor (ADF Paper Present)
A - Sensor (ADF cover closed interlock)
F -Sensor (FB scanner cover interlock)
1 - Sensor (ADF sensor 1)
2 - Sensor (ADF sensor 2)
H - Sensor (FB Home position)
1. Touch to select Sensor Test from the SCANNER TESTS menu.
2.
The display will show P, F, H, A, 1, 2 in a vertical column.
Note: Every scanner sensor does not need to be tested when Scanner Tests is selected.
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3.
To test the paper present sensor, push back on the actuator (A). If the sensor is functioning, the 0 next to the P on the display will change to 1.
A
4.
To test the flatbed cover closed sensor, lift the flatbed cover. The 0 next to the F will change to 1. Also check the actuator (B) to ensure it is functiong properly.
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5.
To test scanner sensor 1 press on the tab (C). The 0 next to the 1 will change to 1 if the sensor is working properly.
6.
To test scanner sensor 2 press on the tab (D). The 0 next to the 2 will change to 1 if the sensor is working properly.
7.
To test the ADF cover open sensor, open the ADF top cover. Id the sensor is functioning properly the 0 next to the A will change to 1.
8.
Press Stop to return to the SCANNER TESTS menu.
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Service Manual
7014-xxx
Exit Diagnostics
Selecting EXIT DIAGNOSTICS exits the Diagnostics menu, and Resetting the Printer displays. The printer performs a POR, and the printer returns to normal mode.
Diagnostic aids
3-37
7014-xxx
Printhead assembly electronic adjustment
Note: Before aligning the printhead electronically, first align the printhead mechanically, if needed. See
“Printhead assembly mechanical adjustment” on page 3-39
.
1.
Enter the Diagnostics menu. See
“Entering Diagnostics menu” on page 3-17
2.
Touch Registration to enter the Registration menu.
3.
Touch Quick test to print the Quick test page.
Quick Test page
(sample only; use actual sheet)
4.
In the Registration menu, select the right margin setting.
5.
To determine the margin setting, choose the value that is closest to the darkest bar on the center graph of the margin page. Add that value to the current right margin setting printed on the left hand side of the margin page. (The right margin setting will also appear on the operator panel display.) For example, if the right margin setting on the page is -2, and the number that is closest to the darkest line on the graph is 3
(-2+3), then the right margin setting will be equal to +1.
6.
Press or to the desired setting, and press .
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Service Manual
7014-xxx
7.
Print the Quick Test page again and check that the darkest line in the center graph is equal to zero. If it is, then check to see if the left, top, and bottom margins are detected. If it is not, then repeat step 5.
Note: The alignment of the left margin positions the black plane to the right or left. The alignment of the right margin does not alter the margins and should only be used to adjust the printhead.
Printhead assembly mechanical adjustment
A printhead needs to be correctly positioned after it has been removed. Use a pencil to mark the screw locations of the old printhead on the metal frame. Align the new printhead relative to the location of the old printhead.
Note: Skew is caused by a sheet being fed through the printer while misaligned. The entire image is rotated relative to the sheet edges. However, a mechanically misaligned printhead causes the horizontal lines to appear skewed, while the vertical lines remain parallel to the vertical edges. There are no adjustments for skew. Check the pick roll (paper pick assembly) for wear, the paper path for obstructions, the fuser for proper setting, and the tray paper guides for fit to the media.
Paper feed skew
Printhead misalignment
To adjust the printhead:
1.
Enter the Diagnostics Menu. See
“Entering Diagnostics menu” on page 3-17
2.
Select PRINT TESTS.
3.
Select Tray 1.
4.
Select Single.
5.
Fold the printed test page on the left side so that a few millimeters of grid lines wrap around the outside of the fold. See photo below.
6.
Fold a second vertical fold near the center so that the left side top edge aligns with the right side top edge.
Diagnostic aids
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7014-xxx
7.
If the grid lines of the right flap align below the corresponding lines on the left flap, then adjust the printhead clockwise relative to the printer, and recheck. (See the left side of the figure below.) If the grid lines of the left flap align below the corresponding lines of the right side, then adjust the printhead counterclockwise.
(See the right side of the figure below.)
8.
After obtaining a properly adjusted image on the paper, tighten all three screws.
Note: The printhead must be aligned electronically. See
“Printhead assembly electronic adjustment” on page 3-38
.
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Service Manual
SE Menu
Note: This is not the Fax SE menu. To enter the Fax SE menu, press **411 from the Ready screen.
Note: This menu should be used as directed by second-level support.
Print SE Menus
General
Copyright - Displays copyright information.
Optra Forms mode - On or off
Code Revision Info
Network Code Level - Displays network code level
Network Compile Info - Displays compile information
Printer Code Level - Displays printer code information
Printer Compile Info - Displays compile information
History
MAC
Print History
Mark History
History Mode
Set Card Speed
LAA
Keep Alive
NVRAM
Dump NVRAM
Re-init NVRAM
NPAP
Print Alerts
TCP/IP
netstat -r arp -a
Allow SNMP Set
MTU
Meditech Mode
Raw LPR Mode
Gather Debug
Enable Debug
7014-xxx
Diagnostic aids
3-41
7014-xxx
Paper jams
Avoiding jams
Most paper jams can be avoided by correctly loading paper and specialty media in the printer.
The following hints can help prevent paper jams:
•
Use only the recommended print media.
•
Do not overload the print media sources. Make sure the stack height does not exceed the maximum height indicated by the stack line on the labels in the sources.
•
Do not load wrinkled, creased, damp, or curled print media.
•
Flex, fan, and straighten print media before loading it. If jams do occur with the print media, then try feeding one sheet at a time through the manual feeder.
•
Do not mix print media sizes, weights, or types in the same print media source.
•
Push all trays in firmly after loading them.
Note: Make sure the media stack is below the maximum media fill indicators on the 250-sheet tray before pushing the tray into the printer.
•
Make sure paper guides are positioned before loading the paper or specialty media.
•
Do not remove trays while a job is printing.
•
Before loading transparencies, fan the stack to prevent sheets from sticking together.
•
Do not use envelopes that:
–
Have excessive curl
–
Are stuck together
–
Are damaged in any way
–
Contain windows, holes, perforations, cutouts, or embossments
–
Have metal clasps, string ties, or metal folding bars
–
Have postage stamps attached
–
Have any exposed adhesive when the flap is in the sealed position
•
Use only recommended media. Refer to the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for more information about which media provides optimum results for the current printing environment.
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Service Manual
7014-xxx
Understanding jam numbers and locations
The following illustration shows the areas of the MFP where jams occur. When paper jams occur, follow the instructions in this section.
1
8
7
4
5
2
3
6
6
7
8
4
5
2
3
Jam area number
1
Description
Opened front door
Paper output bin
Front door
Multi purpose feeder
Tray 1
Tray 2
Rear door
Automatic document feeder (ADF)
Diagnostic aids
3-43
7014-xxx
Jam messages and their locations
200 and 201 paper jams
CAUTION: Hot surface. The inside of the printer may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
1.
Pull the tray completely out.
2.
Remove the paper jam.
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3.
If the paper is not visible, open the front door and remove the photoconductor kit and toner cartridge.
4.
Remove the jam.
5.
If the paper is still not visible, open the rear door.
6.
Remove the jam.
Diagnostic aids
3-45
7014-xxx
7.
Close the rear door.
8.
Reinsert the photoconductor kit and toner cartridge.
9.
Close the front door.
10.
Touch Continue.
202 paper jam
Touch Status/Supplies to identify the location of the jam. If the paper is exiting the MFP into the exit bin, pull the paper out and touch Continue.
If the paper is still in the paper path:
1.
Open the rear door.
2.
Remove the jammed paper.
3.
Close the rear door.
4.
Touch Continue.
231 paper jam
CAUTION: Hot surface. The inside of the printer may be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
1.
Open the front door.
2.
Open the rear door.
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Service Manual
3.
Remove the jam.
7014-xxx
4.
Close the rear door.
5.
Close the front door.
6.
Touch Continue.
Diagnostic aids
3-47
7014-xxx
233 paper jam
1.
Remove the tray from the printer.
2.
Locate the duplex release lever and pull it down to release the paper.
3.
Insert the tray.
4.
Touch Continue.
If this does not clear the jam, perform the steps found in 231 paper jam. See
234 paper jam
This jam error indicates single or multiple jams in the duplex are of the MFP. Perform the steps in the following jam removal procedures:
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Service Manual
235 paper jam
1.
Gently pull the jammed media from the fuser.
7014-xxx
2.
Touch Continue.
240 - 249 paper jams
1.
Touch Supply/Status to identify the jam location.
2.
Remove the standard tray.
3.
Remove any jammed paper.
4.
Reinsert the tray, and touch Continue.
5.
If the jam message remains, remove the optional tray.
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3-49
7014-xxx
6.
Remove any jammed paper.
7.
Reinsert the option tray, and touch Continue.
250 paper jam
1.
Touch Supplies/Status to find the jam location.
2.
Remove the media from the multipurpose feeder.
3.
Remove the jammed media from the multipurpose feeder.
4.
Flex and fan the media.
5.
Reload the media into the multi purpose feeder.
6.
Adjust the guides if needed.
7.
Touch Continue.
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Service Manual
7014-xxx
251 paper jam
If the media is visible from the front of the MFP, gently pull the media out of the multipurpose feeder.
If the media is not visible, perform the following steps to clear the jam:
1.
Open the front door, and remove the photoconductor kit and toner cartridge.
2.
Lift the flap at the front of the MFP, and remove any jams.
3.
Reinsert the photoconductor kit and toner cartridge.
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7014-xxx
4.
Close the front door.
5.
Touch Continue.
290-294 paper jams
Clearing jams under the ADF cover
1.
Remove all original documents from the ADF input tray.
2.
Open the ADF cover.
3.
Unlock the ADF separator roll.
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Service Manual
4.
Remove the ADF separator roll.
5.
Remove the jammed media.
6.
Reinstall the ADF separator roll.
7014-xxx
Diagnostic aids
3-53
7014-xxx
7.
Lock the ADF separator roll.
8.
Close the ADF top cover.
Clearing ADF jams under the flatbed cover.
1.
Lift the flatbed cover, and remove the jammed media from the ADF.
2.
Touch Continue.
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Service Manual
Clearing jams in the duplex ADF
1.
Remove the ADF input tray.
2.
Pull out the jammed media by pulling on the bottom sheet.
7014-xxx
3.
Reinstall the ADF input tray.
4.
Touch Continue.
Diagnostic aids
3-55
7014-xxx
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Service Manual
4. Repair information
Warning: Read the following before handling electronic parts.
7014-xxx
Handling ESD-sensitive parts
Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic cards:
•
Keep the ESD-sensitive part in its original shipping container (a special “ESD bag”) until the part is ready to be installed into the printer.
•
Make the least-possible body movements to prevent an increase of static electricity from clothing fibers, carpets, and furniture.
•
Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges any static electricity in your body to the printer.
•
Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If a pluggable module is being removed, then use the correct tool.
•
Do not place the ESD-sensitive part on the MFP cover or on a metal table; if the ESDsensitive part needs to be put down for any reason, then first put it into its special bag.
•
Machine covers and metal tables are electrical grounds. They increase the risk of damage, because they make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be discharge paths without being grounded.)
•
Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers when the machine is not being worked on, and do not put unprotected ESDsensitive parts on a table.
•
If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).
•
Be extra careful in working with ESD-sensitive parts when cold-weather heating is used, because low humidity increases static electricity.
Repair information
4-1
7014-xxx
Removal procedures
•
Remove the toner cartridge and media tray before removing other printer parts. The toner cartridge should be protected from light while out of the printer.
•
We recommend disconnecting all external cables from the printer to prevent damage during service.
•
Unless otherwise stated, reinstall the parts in reverse order of removal.
•
When reinstalling a part held with several screws, start all screws before final tightening.
•
Remove the paper tray and print cartridge before proceeding with a removal.
4-2
7014-xxx
ACM pick tire roller removal
1.
Place the printer on its side.
Note: Be careful to not mar the finish of the printer.
2.
Open the duplex jam door just far enough to pull out the ACM pick tires.
Warning: Open the duplex door only far enough to remove the ACM pick tires. If the door is opened too far, then it can become disengaged and interfere with the paper tray. The tray may go in but will not come out, and will render the printer non-serviceable.
3.
After the ACM pick tires have been pulled out, close the duplex door.
Repair information
4-3
7014-xxx
4.
Remove the ACM pick tire roller (A).
•
If the left hub is gray, then disconnect the old right and left tire/hub assemblies from the ACM, and replace with the new right and left tire/hub assemblies.
•
If the left hub is black, then remove the old right and left tires from the ACM hubs, and replace with the new tires. Do not attempt to remove the hubs.
A
4-4
7014-xxx
Card reader removal
1.
Remove the scanner front cover. See
“Scanner front cover removal” on page 3-31
2.
Remove the operator panel keypad assembly. See
“Operator panel keypad removal” on page 4-62
3.
Release the tabs on the rear of the operator panel display and tilt it upright.
4.
Remove the two screws (A) securing the card reader housing to the tub assembly.
A
5.
Disconnect the card reader cable from the card reader.
6.
Remove the LED light tube (B) from the upper card reader cover.
C
B
7.
Pull the two tabs (C) back and remove the card from the card reader housing.
Note: When replacing the light tube, cover the tube with a small piece of black electrical tape if possible.
Repair information
4-5
7014-xxx
Upper and lower card reader cover removal
1.
Remove the scanner front cover. See
“Scanner front cover removal” on page 3-31
2.
“Card reader removal” on page 4-5
3.
Remove the four screws (A) fastening the upper and lower card reader covers.
A
4-6
7014-xxx
Card reader cable removal
1.
Remove the scanner front cover. See
“Scanner front cover removal” on page 3-31
2.
Remove the operator panel keypad assembly. See
“Operator panel keypad removal” on page 4-62
3.
Release the tabs on the rear of the operator panel display and tilt it upright.
4.
Disconnect the card reader cable (A) from the J2 USB port on the controller board.
A
5.
Remove the two screws (B) securing the card reader housing to the tub assembly.
B
6.
Disconnect the cable from the card reader card.
Repair information
4-7
7014-xxx
Controller board removal
CAUTION
This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY
IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer’s instructions and local regulations.
Warning:
•
Always touch a ground before touching the board.
•
Handle the board carefully by the edges.
•
Never replace the operator panel and controller board without a successful POR in between.
•
Never replace the operator panel and the controller board at the same time. Each card contains the printer settings. When either of these cards is new, it obtains its settings from the other card. Critical factory settings are lost when both cards are new and are replaced at the same time.
1.
Remove the screw (A) from the USB port.
4-8
A
2.
Lift the scanner assembly to the raised position.
3.
Remove any option cards from the controller board.
4.
Using a flatblade screwdriver, depress the kickstand release tab (B).
7014-xxx
B
5.
While depressing the tab, lift the scanner assembly until it is fully vertical.
6.
Carefully tilt the ADF down as shown.
Warning: To avoid damage to the rear frame assemblies, hold the ADF while raising the flatbed to the upright position, then lower the ADF, slowly a shown above.
7.
Remove the controller board shield. See
“Controller board shield” on page 4-11
.
8.
Disconnect all the cables from the controller board.
9.
Tilt the operator panel display to the up position.
10.
Route the UICC cable, the front USB cable, and the display panel cables through the hole in the front of the controller board cage.
Repair information
4-9
7014-xxx
11.
Remove the seven screws (C) securing the controller board to the controller board cage.
12.
Lift the controller board, and remove.
Note: When installing the controller board, place the USB port screw first, and then place the controller board screws.
4-10
Controller board shield
1.
Remove the two screws (A) securing the controller shield bracket to the controller board cage.
7014-xxx
A
Repair information
4-11
7014-xxx
2.
Remove the three screws (B) securing the top of the controller shield.
B
4-12
3.
Loosen the three screws (C) on each side of the controller board cage.
7014-xxx
4.
Remove the controller board shield.
C
C
Repair information
4-13
7014-xxx
Controller board cage
1.
Remove the controller board. See Go to
“Controller board removal” on page 4-8
2.
Remove the five screws (A) which secure the controller board cage to the tub assembly.
A
3.
Tilt the front of the cage up and remove it from the MFP.
Controller board fan
1.
Remove the operator panel display. See Go to
“Operator panel display removal” on page 4-63
.
2.
Disconnect the controller board fan cable from J99 on the controller board.
3.
Remove the two screws (A) which secure the controller board fan to the controller board cage.
A
4-14
7014-xxx
Engine board removal
CAUTION
This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY
IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer’s instructions and local regulations.
1.
Remove the right side cover. See Go to
“Right side cover removal” on page 4-77
2.
Disconnect all the cables from the engine board.
3.
Remove the three screws (A securing the engine board to the print engine frame.
4.
Remove the engine board.
A
Repair information
4-15
7014-xxx
Cover open sensor
1.
Remove the right side cover. Go to
“Right side cover removal” on page 4-77
2.
Disconnect the cable from connector J11 on the controller board.
3.
Use a #1 Phillips screwdriver to remove the screw (A) holding the sensor.
4.
Remove the cover open sensor.
A
4-16
Door mount removal
1.
Open the front cover.
2.
Remove the lower front cover. See
“Lower front cover removal” on page 4-35
.
3.
Remove the left side cover. See
“Left side cover removal” on page 4-33
4.
Remove the right side cover. See
“Right side cover removal” on page 4-77
5.
Remove the cable through the opening.
6.
Remove the three screws (A) from the right side of the printer.
7014-xxx
A
Repair information
4-17
7014-xxx
7.
Disconnect the fuser link (B).
8.
Remove the three screws (C) from the left side of the printer.
4-18
C
9.
Remove the door mounts.
Duplex removal
1.
Remove the right side cover. See
“Right side cover removal” on page 4-77
2.
Remove the LVPS/HVPS. See
“LVPS/HVPS removal” on page 4-37
.
3.
Remove the three screws (A) from the shield.
7014-xxx
4.
Remove the four screws (B) from the duplex.
A
B
Repair information
4-19
7014-xxx
5.
Lift the duplex slightly, push to the left, and tilt to clear the right side of the printer.
6.
Remove the duplex.
4-20
Duplex/main motor gear drive interface removal
1.
Remove the LVPS/HVPS. See
“LVPS/HVPS removal” on page 4-37
.
2.
Remove the duplex. See
3.
Remove the main motor gear drive. See
“Main motor gear drive removal” on page 4-40
4.
Remove the e-clip (A) from the gear.
7014-xxx
5.
Remove the gear (B) and gear shaft (C).
Repair information
4-21
7014-xxx
6.
Remove the screw (D) from the gear (E).
7.
Remove the plastic bushing (F).
4-22
8.
Use a screwdriver to pop the retainer clip (G) loose from the gear.
7014-xxx
9.
Remove the gear (H).
Repair information
4-23
7014-xxx
Fan removal
1.
Remove the right side cover. See
“Right side cover removal” on page 4-77
2.
Disconnect the cable (A) from the engine board, and remove the two screws (B) holding the fan to the right side frame.
3.
Remove the fan.
A B
4-24
7014-xxx
Front access door removal
1.
Remove the front door access cover. See
“Front door access cover removal” on page 4-34
2.
Remove the left side cover. See
“Left side cover removal” on page 4-33
3.
Remove the upper front guide assembly. See
“Upper front guide assembly removal” on page 4-82
steps 1-3.
4.
Close the front access door.
5.
While closing the MPF cover, pull up on the MPF by the steel shaft until the MPF lifts from its hinges.
Repair information
4-25
7014-xxx
6.
Disconnect the MPF from the lower front cover.
7.
Disconnect the fuser link (A) from the front access door.
A
4-26
8.
Disconnect the front access door from its hinges, and remove.
7014-xxx
Installation note: a.
Install a new front access door at its hinges.
b.
Connect the fuser link.
c.
Remove the two screws (D).
d.
Slide the latch to the left to free it, and then rest it on the door. Keep the spring in place.
e.
Finish tightening the screws (F), and reinstall the remaining parts.
G
F
D C
F
E
Repair information
4-27
7014-xxx
Fuser removal
1.
Remove the rear exit guide. See
“Rear exit guide assembly with sensor and reversing solenoid removal” on page 4-75
.
2.
Remove the two screws (A).
3.
Partially pull the fuser forward for better access.
4-28
4.
Push in on the cable connector cover (B), and remove.
7014-xxx
C
5.
Disconnect the AC cable (C).
6.
Disconnect the thermistor cable (D).
B
D
Repair information
4-29
7014-xxx
7.
Disconnect the exit sensor cable (E) from the engine board.
F
8.
Remove the fuser.
Note:
•
Be careful to not damage the gears during the fuser installation.
•
Be sure to reinstall the AC cable during the fuser installation.
4-30
7014-xxx
Scanner front cover removal
1.
Use a flatblade screwdriver to pry the scanner front cover away from the side cover. Be careful to avoid marring the finish.
Repair information
4-31
7014-xxx
2.
Carefully pull the scanner front cover away from the tub assembly.
4-32
Left side cover removal
Note:
•
Leave the front door closed when removing the left side cover.
•
Make sure that the fuser cables are out of the way when removing the left side cover.
1.
Remove the scanner front cover. See
“Scanner front cover removal” on page 4-31
2.
Move the scanner assembly to the up position.
3.
Remove the plastic screw (A) that secures the left cover to the tub assembly.
7014-xxx
A
4.
Remove the metal screw (B) that secures the left cover to the front of the print engine frame.
B
5.
Move the MFP to the edge of the table.
Repair information
4-33
7014-xxx
6.
Depress the two tabs (C) on the underside of the MFP.
C
7.
Lift the left cover up and pull the bottom of the cover away from the MFP.
Front door access cover removal
1.
“Nameplate cover removal” on page 4-61
2.
Remove the two screws (A) securing the front door access cover to the front door assembly.
A
4-34
Lower front cover removal
1.
Open the lower front cover.
2.
Disconnect the MPF pins (A) from the right and left sides of the lower front cover.
7014-xxx
A
3.
Flex the lower front cover, and disconnect it first from its right hinge and then from its left hinge.
Note: An alternative to step 3 is to remove the front access door, and remove the three screws from the right door mount. See
“Front access door removal” on page 4-25
“Door mount removal” on page 4-17
.
Repair information
4-35
7014-xxx
Installation note: Use a flathead screw driver to press in on the door mount (B) while pulling on the front access door to connect the cover to the hinge (C).
C B
4-36
LVPS/HVPS removal
1.
Remove the rear cover. See
“Rear door and lower rear cover removal” on page 4-74
2.
Remove the left side cover. See
“Left side cover removal” on page 4-33
3.
Place the printer on its top with the rear facing you.
Note: Be careful to not mar the finish of the printer.
4.
Remove the two screws (A) from the right rear foot assembly.
7014-xxx
A
5.
Disconnect the fuser power cable (B).
B
Repair information
4-37
7014-xxx
6.
Remove the four screws (C) from the LVPS/HVPS shield.
7.
Lift the LVPS/HVPS, and disconnect the three cables (D).
4-38
Note: Squeeze the clip to remove the cables from their connectors (E).
7014-xxx
8.
Disconnect the transfer roll cable (F).
9.
Lift and remove the LVPS/HVPS.
Repair information
4-39
7014-xxx
Main motor gear drive removal
1.
Remove the left side cover. See
“Left side cover removal” on page 4-33
2.
Disconnect the fuser link (A) from the front access door.
4-40
A
3.
Place the printer on its right side.
Note: Be careful to not mar the finish of the printer.
4.
Remove the four screws (B) from the main motor gear drive.
B
5.
Lift the gear drive, and disconnect the main motor gear drive cable (C).
7014-xxx
6.
Remove the main motor gear drive.
Repair information
4-41
7014-xxx
Manual feed clutch removal
1.
Remove the left side cover. See
“Left side cover removal” on page 4-33
2.
Open the front access door, and disconnect the fuser link (A).
A
3.
Place the printer on its right side.
Note: Be careful to not mar the finish of the printer.
4.
Remove the four screws (B) from the main motor gear drive.
4-42
B
5.
Rotate the main motor gear drive enough to access the manual feed solenoid.
6.
Use a screwdriver to remove the e-clip (C) from the manual feed clutch.
7014-xxx
7.
Remove the manual feed clutch (D).
C
D
Repair information
4-43
7014-xxx
Manual feed solenoid removal
1.
Remove the left side cover. See
“Left side cover removal” on page 4-33
2.
Remove the duplex. See
3.
Open the front access door, and place the printer on its right side.
Note: Be careful to not mar the finish of the printer.
4.
Remove the two screws (A).
A
A
4-44
5.
Remove the three screws (B) from the left door mount.
7014-xxx
B
Repair information
4-45
7014-xxx
6.
Lift and remove the left door mount (C) away from the side frame, and un route the cable (D) with a spring hook.
7.
Reinstall the left door mount, and place the printer on its top.
Note: Be careful to not mar the finish of the printer.
8.
Disconnect the cable (D) from J25 on the engine board.
Installation note:
•
Install the two screws holding the new solenoid in place, and route the cable (D) behind the MPF clutch (E).
•
After disconnecting the old solenoid cable, connect the new solenoid cable to J25 on the engine board.
D E C
4-46
Media ACM ASM feeder removal
1.
Remove the left side cover. See
“Left side cover removal” on page 4-33
2.
Remove the LVPS/HVPS. See
“LVPS/HVPS removal” on page 4-37
.
3.
Remove the duplex. See
4.
Remove the main motor gear drive. See
“Main motor gear drive removal” on page 4-40
5.
Remove the media feed clutch. See
“Media feed clutch with cable removal” on page 4-50
.
6.
Use a screwdriver to pop the shaft retainer tab (A) loose from the ACM feed shaft.
7014-xxx
7.
Use a small pair of pliers to remove the shaft retainer tab.
Repair information
4-47
7014-xxx
8.
Use a screwdriver to pop the inner shaft lock (B) loose.
9.
Remove the inner shaft lock (C).
4-48
10.
Pull out the auto compensator shaft, and remove the spring (D).
7014-xxx
11.
Remove the auto compensator shaft.
12.
Disconnect the spring (E) from the cylinder.
13.
Remove the media ACM ASM feeder.
E
Repair information
4-49
7014-xxx
Media feed clutch with cable removal
1.
Remove the main motor gear drive. See
“Main motor gear drive removal” on page 4-40
2.
Remove the duplex. See
3.
Disconnect the media feed clutch cable (A) from J34 on the engine board.
4.
Un route the cable from the bottom of the printer.
A
4-50
5.
Remove the e-clip (B).
6.
Remove the media feed clutch with cable (C).
7014-xxx
Repair information
4-51
7014-xxx
Media manual input sensor
1.
Remove the right side cover. See
“Right side cover removal” on page 4-77
2.
Remove scanner assembly.
3.
Place the machine on its side.
Note: Be careful to not mar the finish of the printer.
4.
Disconnect the sensor cable (A) from J23 (MPFS) on the engine board.
5.
Remove the screw (B) holding the sensor.
A
4-52
B
6.
Free the cable from its retainers, and pull it through the opening toward the sensor mount.
7014-xxx
Re-installation note:
•
Prop open the duplex door, and insert the hook end of the spring hook through the frame opening (C) from the controller board side. Extend the hook until the sensor connector can be hooked.
•
Hook the spring hook (D) to the connector (E), and pull it through the opening.
C D E
•
Place the sensor into position, and reconnect the cable on the controller board.
•
Using the spring hook, be sure to reroute the cable through the three retainers (F) between the sensor and side frame.
F
Note: If the cable is not properly installed in its retainers, then the loose cable will obstruct the paper path.
Repair information
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7014-xxx
Warning: Check to make sure the duplex paper jam door is in its proper position. If it is not, then the paper tray will become lodged and the printer will need to be replaced.
4-54
Multipurpose feeder removal
1.
Open the front access door.
2.
Remove the four screws (A) from the upper front guide.
7014-xxx
3.
Remove the upper front guide.
4.
Remove the two screws (B).
A
B
Repair information
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7014-xxx
5.
Close the front access door, and pull up on the MPF by the steel shaft until the MPF lifts from its hinges.
4-56
6.
Disconnect the MPF from the lower front cover.
7.
Open the front access door, and remove the lower paper guide.
7014-xxx
B
Repair information
4-57
7014-xxx
Multipurpose feeder (MPF) feed clutch removal
1.
Remove the left side cover. See
“Left side cover removal” on page 4-33
2.
Remove the duplex. See
3.
Disconnect the cable (A) from J24 on the engine board.
A
4.
Place the printer on its right side.
Note: Be careful to not damage any cables or mar the finish of the printer.
4-58
5.
Remove the three screws (B) from the left side of the printer.
7014-xxx
B
Repair information
4-59
7014-xxx
6.
Disconnect the left hinge (C) from the feed clutch, and remove the e-clip (D).
7.
Lift and remove the multipurpose feeder (MPF) feed clutch.
4-60
Nameplate cover removal
1.
Open the front access door.
2.
Remove the three screws (A).
3.
Remove the nameplate.
A
7014-xxx
Repair information
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7014-xxx
Operator panel keypad removal
1.
Lift the scanner assembly to the up position.
2.
Release the two tabs (A) securing the keypad to the keypad to the tub assembly.
A
3.
Disconnect the UICC cable (B) from the operator panel PCB assembly.
4.
Disconnect the two ribbon cables (C) from the operator panel PCB assembly.
5.
Disconnect the ground (D) on the operator panel PCB assembly.
4-62
B C
6.
Tilt the operator panel keypad up and remove it from the MFP.
D
7014-xxx
Operator panel display removal
1.
Remove the operator panel keypad.
2.
Press the tab on the left side of the operator panel display and raise the operator panel display to the up position.
3.
Press the tabs (A) which fasten the operator panel display to the display rotation supports to the left to release the operator panel display from the display rotation supports.
A
4.
Disengage the operator panel display from the right display support and remove it from the MFP.
Note: Remove the operator panel display bezel from the old display. See
.
It will be used on the new operator panel display.
Repair information
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7014-xxx
Display bezel
1.
Remove the operator panel display. See
“Operator panel display removal” on page 4-63
.
2.
Depress the two tabs (A) securing the display bezel to the operator panel display.
3.
Pull the bezel away from the display.
A
4-64
UICC cable removal
1.
Lift the scanner assembly to the up position.
2.
Disconnect the UICC cable from the controller board.
3.
Feed the cable through the hole in the front of the controller card cage.
4.
Release the two tabs (A) securing the keypad to the keypad to the tub assembly.
7014-xxx
A
5.
Disconnect the UICC cable B) from the operator panel PCB assembly.
Repair information
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7014-xxx
USB cable mount bracket removal
1.
Remove the operator panel keypad.
2.
Open the USB cable clamp and remove the USB cable.
3.
Remove the screw (A) securing the USB cable mount bracket to the tub assembly.
Operator panel support removal
1.
Remove the operator panel keypad.
2.
Remove the three screws (A) securing the operator panel support to the tub assembly.
4-66
A
Note: The same steps are performed for both supports.
Display rotation support removal
1.
Remove the operator panel display. See
“Operator panel display removal” on page 4-63
.
2.
Remove the three screws (A) securing the display rotation support to the tub assembly.
7014-xxx
Note: The same steps are performed for both supports.
A
Repair information
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7014-xxx
Left rear frame assembly removal
1.
Remove the flatbed assembly. See
“Flatbed removal” on page 4-86
.
2.
Remove the three screws (A) from the left rear frame assembly.
A
A
4-68
3.
Carefully lift the left rear frame assembly off of the print engine frame.
Right rear frame assembly removal
1.
Remove the flatbed assembly. See
“Flatbed removal” on page 4-86
.
2.
Remove the three screws (A) from the right rear frame assembly.
7014-xxx
3.
Carefully lift the right rear frame assembly off of the print engine frame.
Repair information
4-69
7014-xxx
Tub assembly removal
1.
Remove the flatbed assembly. See
“Flatbed removal” on page 4-86
.
2.
Disconnect the remaining cables from the controller board.
3.
Thread the cables through the tub assembly and top cover.
4.
Remove the controller board cage. See
“Controller board cage” on page 4-14
5.
Remove the operator panel keyboard. See
“Operator panel keypad removal” on page 4-62
.
6.
Remove the operator panel display. See
“Operator panel display removal” on page 4-63
.
7.
Remove the left rear frame assembly. See
“Left rear frame assembly removal” on page 4-68
8.
Remove the right rear frame assembly. See
“Right rear frame assembly removal” on page 4-69
.
9.
Remove the USB cable mount bracket. See
“USB cable mount bracket removal” on page 4-66
10.
Remove the operator panel support. See
“Operator panel support removal” on page 4-66
.
11.
Remove the operator panel display rotation support. See
“Display rotation support removal” on page 4-67
.
12.
Remove the top and side screws securing the left flatbed support.
13.
Remove the left flatbed support.
14.
Remove the top and side screws securing the right flatbed support.
15.
Remove the right flatbed support.
16.
Lift the tub assembly off of the MFP.
Note: After removing the tub assembly, remove the output bin LED and LED cover. See
“Output bin LED and lens removal” on page 4-98
. These will be used on the new tub assembly.
4-70
Paper input and duplex sensor assembly removal
1.
Remove the right side cover. See
“Right side cover removal” on page 4-77
2.
Remove the duplex. See
3.
Remove the two screws (A) from the sensors.
7014-xxx
A
4.
Disconnect the sensor cable (B) from the controller board.
B
5.
Remove the paper input and duplex sensor assembly.
Repair information
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7014-xxx
Printhead removal
1.
“Top cover assembly removal” on page 4-80
.
2.
Remove the right side cover. See
“Right side cover removal” on page 4-77
3.
Disconnect the two cables (A), and unroute them back through the frame toward the printhead.
A
4.
Remove the three screws (B).
Note: Use a pencil to mark the screw locations of the printhead on the metal frame. Align the new printhead relative to the location of the old printhead. See
“Printhead assembly mechanical adjustment” on page 3-39
.
4-72
5.
Remove the printhead.
B
Mid rear cover removal
1.
Remove the two metal screws (A).
A
2.
Pull the upper rear cover back.
3.
Carefully disengage that snaps and remove the cover.
7014-xxx
Repair information
4-73
7014-xxx
Rear door and lower rear cover removal
1.
Remove the mid rear cover. See
“Mid rear cover removal” on page 4-73
2.
Open the rear door.
3.
Pull the rear door up at an angle, disconnect the door from the notch (A), and remove.
4.
Remove the two screws (B) from the top of the rear cover.
A
4-74
5.
Tilt the lower rear cover, and remove.
B
Rear exit guide assembly with sensor and reversing solenoid removal
1.
“Top cover assembly removal” on page 4-80
.
2.
Disconnect the narrow media sensor cable from J35 on the engine board.
3.
Remove the reversing solenoid cable from J10 on the engine board.
4.
Remove the six screws (B) from the rear exit guide assembly.
7014-xxx
B B
5.
Remove the solenoid cable (C) through the opening.
B
Repair information
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7014-xxx
6.
Remove the narrow media sensor cable (D) through the opening.
7.
Remove the rear exit guide assembly.
Note: Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation.
4-76
Right side cover removal
Note: Leave the front cover closed when removing the right side cover assembly.
1.
Remove the scanner front cover. See
“Scanner front cover removal” on page 4-31
2.
Remove the plastic screw (A) securing the cover to the tub assembly.
7014-xxx
A
3.
Remove the screw (B) from the bottom right side of the printer.
B
Repair information
4-77
7014-xxx
4.
Depress the tab (C) on the bottom of the printer.
C
5.
Rotate the right side cover assembly slightly to the left, and pull out.
4-78
Toner level sensor removal
1.
Open the front access door.
2.
Remove the right side cover. See
“Right side cover removal” on page 4-77
3.
Disconnect the toner level sensor cable (A) from the engine board.
7014-xxx
B A
4.
Squeeze the lower tabs (B) of the toner level sensor, and push it from its holder.
5.
Remove the toner level sensor through the inside of the printer.
Note: The toner level sensor must be installed properly, or the printer will not function.
Repair information
4-79
7014-xxx
Top cover assembly removal
1.
Remove the scanner assembly. See
“Scanner assembly removal” on page 4-88
2.
Lift the top cover, and remove.
Note:
•
Be sure to lift the top cover assembly from the front to remove.
•
During reinstallation, be sure the exit guide and the paper bin align correctly. A mismatch can cause paper jams.
4-80
7014-xxx
Transfer roll removal
Note: A flashlight may be required to remove the transfer roll.
1.
Open the front access door.
2.
At the right side of the transfer roll, squeeze the holder arms (A) with the left hand while lifting. Stop when the holder is unlatched.
3.
At the left side of the transfer roll, squeeze the holder arms with the right hand while lifting with the left hand. Stop when the left holder is unlatched.
4.
With a hand at each end, lift the transfer roll out.
Note: Do not try removing the spring on the left; it is not removeable but can be dislodged. The spring included with the FRU is to be used only if the old right-side spring is damaged or lost. Both springs must be positioned on posts that cannot be seen. If the old springs are moved, then feel the base of the springs to assure that they are on the posts. The top of the springs must be captured in the bearings of the transfer roll.
Repair information
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7014-xxx
Upper front guide assembly removal
1.
Open the front access door.
2.
Remove the four screws (A) from the upper front guide.
3.
Remove the upper front guide.
A
4-82
Wear strip (tray 1 and 250-sheet tray 2) removal
1.
Hold the tray with the bottom up.
2.
Use a spring hook to disconnect the strip from the top of the tray.
7014-xxx
3.
Remove the strip from inside the tray.
Repair information
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7014-xxx
Wear strip (550-sheet tray 2) removal
1.
Use a spring hook to disconnect the strip from the top of the tray.
2.
Life the strip, and remove.
Note: When replacing the strip (for all trays):
•
Carefully insert the strip from the top of the tray, and push it down through the opening until it snaps into place.
4-84
•
Turn the tray over to view the bottom of the strip. Using the spring hook, check to make sure that the end of the strip is fastened tightly.
•
Be sure that the drafted edge of the strip is installed toward the bottom of the tray.
7014-xxx
Imaging component removals
ADF unit removal
1.
Remove the ADF rear cover by releasing the three tabs (A) which fasten the ADF rear cover to the ADF unit.
A
2.
Disconnect the ADF cable (B) and two sensor connections (C) on the relay card above the ADF relay cable.
B
3.
Lift the ADF unit up and depress the tabs located on the bottom of the ADF hinges to release the ADF from the flatbed.
Repair information
4-85
7014-xxx
Flatbed removal
1.
Remove the left side cover. See
“Left side cover removal” on page 4-33
2.
Remove the left scanner cover. See
“Left scanner cover removal” on page 4-100
.
3.
Remove the right scanner cover. See
“Right scanner cover removal” on page 4-101
.
4.
Remove the right side cover. See
“Right side cover removal” on page 4-77
5.
Remove the ADF unit. See
“ADF unit removal” on page 4-85
6.
Raise the flatbed unit to the up position.
7.
Remove the controller board shield. See
“Controller board shield” on page 4-11
.
8.
Disconnect FBmtr from connector J28, FB home from connector J13, CCD from connector J30, and
Plegnth sensor cables from connector J12 on the controller board.
9.
Using a flatbed screwdriver, depress the lower tab on the kickstand, and lift the kickstand out of the left rear frame assembly.
4-86
10.
Remove the e-clip (A) from the flatbed hinge rod.
7014-xxx
11.
While holding the front of the flatbed with one hand, pull the flatbed hinge rod out.
12.
Lift and remove the flatbed unit from the MFP.
Repair information
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7014-xxx
13.
Remove the kickstand (B).
B C D
14.
Remove the two flatbed supports (C). These will be used on the new flatbed.
15.
Remove the controller shield (D). This will be used on the new flatbed.
Scanner assembly removal
1.
Remove the left scanner cover. See
“Left scanner cover removal” on page 4-100
.
2.
Remove the right scanner cover. See
“Right scanner cover removal” on page 4-101
.
3.
Remove the left side cover. See
“Left side cover removal” on page 4-33
4.
Remove the right side cover. See
“Right side cover removal” on page 4-77
5.
Lift the flatbed and ADF assemblies to the up position.
6.
Remove the controller board shield. See
“Controller board shield” on page 4-11
.
7.
Disconnect the HVPS cable from connector J37 on the controller board.
8.
Disconnect the front cover interlock switch cable from connector J11 on the controller board.
9.
Disconnect the stairway cables from J500 and J501 on the engine board.
4-88
10.
Disconnect the LSU laser diode cable from the controller board.
7014-xxx
11.
Thread the LSU diode cable, the cover interlock cable, the stairway cables, and the controller board power supply cable through the side of the printer away from the scanner assembly.
Repair information
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7014-xxx
12.
Disconnect LSU HSYNC extension cable at the connector in the middle of the cable.
4-90
13.
Remove the three screws (A) from the left rear frame assembly.
7014-xxx
A
A
A
Repair information
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7014-xxx
14.
Remove the three screws (B) from the right rear frame assembly.
B
B
B
4-92
15.
Remove the screw (C) securing the left flatbed stop to the top of the print engine frame.
7014-xxx
16.
Remove the screw (D) securing the right flatbed stop to the top of the print engine frame.
D
17.
Lower the flatbed and ADF to the down position.
Repair information
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7014-xxx
18.
Remove the side screw (E) securing the left flatbed stop to the print engine frame.
19.
Remove the side screw (F) securing the right flatbed stop to the print engine frame.
4-94
F
20.
Lift and remove the scanner assembly from the MFP.
ADF separator pad
1.
Remove the ADF separator roll. See
“ADF separator roll assembly” on page 4-96
.
2.
Pinch the two tabs on each side of the pad inward.
7014-xxx
3.
Tilt the pad up, and lift it out of the ADF assembly.
Repair information
4-95
7014-xxx
ADF separator roll assembly
1.
Lift the locking lever (A).
A
2.
Slightly lift the separator roll assembly, and pull it out of the mount (B) on the opposite side.
B
4-96
7014-xxx
Kickstand removal
1.
Lift the flatbed assembly to the up position.
2.
Release the kickstand from the left rear frame assembly by depressing the tab holding the kickstand in place.
3.
Remove the e-clip (A) securing the kickstand rod to the flatbed.
A
4.
Slide the rod out and remove the kickstand from the flatbed.
Repair information
4-97
7014-xxx
Output bin LED and lens removal
1.
Disconnect the output LED cable from the controller board.
2.
Remove the controller board cage. See
“Controller board cage” on page 4-14
3.
Press the tab (A) securing the lens to the tub assembly.
A
4.
Pull down on the lens and LED and remove it from the tub.
4-98
ADF cable removal
1.
Remove the left scanner cover. See
“Left scanner cover removal” on page 4-100
.
2.
Remove the left cover. See
“Left side cover removal” on page 4-33
.
3.
Remove the controller board shield. See
“Controller board shield” on page 4-11
.
4.
Lift the flatbed cover and unsnap the three tabs (A) securing the ADF rear cover to the ADF.
7014-xxx
A
5.
Remove the rear ADF cover.
6.
Disconnect the ADF cable (B) and two sensor connections (C) on the relay card above the ADF relay cable.
B
7.
Disconnect the ADF cable from connector J17 on the controller board.
8.
Disconnect the ADF cable ground from the controller cage.
Repair information
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7014-xxx
9.
Remove the ADF cable from the MFP.
Left scanner cover removal
1.
Lift the ADF to the up position.
2.
Remove the two screws (A) securing the left scanner cover to the flatbed unit.
A
3.
Lift and carefully pull the left scanner cover up and away from the rear of the flatbed.
4-100
Right scanner cover removal
1.
Lift the ADF to the up position.
2.
Remove the two screws (A) securing the right scanner cover to the flatbed unit.
7014-xxx
3.
Lift and carefully pull the right scanner cover up and away from the rear of the flatbed.
Repair information
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7014-xxx
Option board installs and removals
Note: This information is also available in the X 46x series user guide.
Lifting the Scanner to the up position
1.
Turn the two rear frame assembly locks counter-clockwise to the unlock position.
4-102
2.
Lift the scanner assembly to the up position. The kickstand will lock into place.
Installing an Internal Solutions Port (ISP)
1.
Access the controller board. See
“Lifting the Scanner to the up position” on page 4-102
2.
Unpack the ISP and tee.
Note: Avoid touching components on the card.
3.
Locate the standoff location on the controller board.
7014-xxx
Note: If an optional printer hard disk is currently installed, then the printer hard disk must first be removed.
See
“Printer hard disk removal” on page 4-106
4.
Remove the metal cover from the ISP opening in the rear of the controller board cage.
5.
Align the posts of the mounting tee, and press down to secure it to the controller board.
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7014-xxx
6.
Install the ISP onto the plastic tee.
Note: Make sure the ISP card is properly aligned with the rear of the controller board cage.
7.
Press down on the ISP to seat it in the tee.
8.
Insert the thumbscrew.
4-104
Note: Do not tighten the thumbscrew at this time.
9.
Attach the two screws that came with the ISP to secure the ISP to the controller board cage.
7014-xxx
10.
Tighten the thumbscrew from step 8.
11.
Insert the cable’s ISP connector into the ISP connector on the controller board.
Note: If a printer hard disk was previously attached, reinstall it at this time.
12.
Lower the scanner assembly and lock it.
Repair information
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7014-xxx
Printer hard disk removal
1.
Unplug the printer hard disk interface cable from the system board.
2.
Remove the screws holding the printer hard disk in place.
4-106
3.
Remove the printer hard disk by pulling it upwards from the standoffs.
7014-xxx
4.
Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk if the drive is going to be installed on top of an ISP.
Printer hard disk installation on an ISP
1.
Access the controller board. See
“Lifting the Scanner to the up position” on page 4-102
2.
Unpack the printer hard disk.
3.
Locate the standoff location on the controller board.
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7014-xxx
4.
Use a flatblade screwdriver to remove the screws attaching the mounting bracket.
5.
Place the hard disk on top of the ISP, making sure the standoff on the hard drive line up with the holes on the ISP.
4-108
6.
Gently press down on the hard drive until it locks into place.
7.
Fasten the hard dive connector into the connector on the ISP card.
Printer hard disk installation directly on the controller board
Note: Perform steps 1, 2, and 3 from above. before doing the rest of the installation.
1.
Align the printer hard disk standoffs with the holes on the system board.
7014-xxx
2.
Press the hard disk down until it locks into place.
3.
Attach the hard disk to the controller board cage using the screws that came with the hard disk.
Repair information
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7014-xxx
4.
Connect the hard disk interface cable to the connector on the controller board.
Fax card installation
1.
Access the controller board.
2.
Unpack the fax card,
3.
Remove the fax card cover on the controller board cage.
2
1
4-110
4.
Insert the fax card into the controller board cage.
7014-xxx
5.
Tighten the two screws to secure it to the controller board cage.
Repair information
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7014-xxx
6.
Insert the fax card interface cable into the system board connector.
7.
Lower and lock the scanner assembly.
4-112
5. Locations and connections
Locations
Front view
1
2
3
Callout number
6
7
4
5
8
1
2
3
8
7
6
5
Item name
Front door release button
E-Task display / Operator panel
ADF unit
Output bin / cave
Output bin extension
Standard input tray
MFP input tray
Front cover access
4
7014-xxx
Locations and connections
5-1
7014-xxx
Rear view
Callout number
7
8
5
6
3
4
1
2
9
10
11
Item name
Scanner locks
Kensington lock
Ethernet port
Host USB port
Fax /
Fax /
Rear door
Power switch
Power
Rear USB
ISP / Options cover
5-2
Service Manual
Print engine paperpath
7014-xxx
E
F
G
H
A
B
C
D
K
L
I
J
M
Paper path
Manual feed sensor
Upper end feed rolls
Input sensor
Transfer roll
Fuser
Fuser exit rolls
Fuser exit sensor
Exit rolls
Exit sensor/narrow media sensor
Duplex unit
Duplex sensor
Auto compensator
A – B
B – C
C – D
D – E
E – F
F – G
G – H
H – I
I – J
I – K
K – L
L – M
M – B
125.3
9.0
59.8
44.9
112.7
21.4
114.8
7.5
17.0
211.7
93.4
8.4
177.2
Locations and connections
5-3
7014-xxx
Main boards
Lexmark X46x series controller board
J6
1
J6
1
J11
1
1
J3
J8
1
J25
1
J16
1
J7
1
1
J26
J27
J37
1
J2
1
J35
1
1
J34
J33
5-4
Service Manual
J99
J30
J1
1
J4
1 J5
J10
1
J12
1
1
J17
1
J3
J28
1
7014-xxx
Lexmark X46x series engine board
1
1
1
J23
J50
J24
1
J25
1
J34
1
J27
1
J28
1
J502
J503
1
1
J17
J504
1
J13
1
J500 J501
1
1
J4
1
1
J35
J36
J10
1
1
J14
1
J12
1
Locations and connections
5-5
7014-xxx
Lexmark X46x controller and engine board connector pin values
Note: The connections listed below are located on the controller board or the engine board. The comments column lists which board the connection appears on.
Note: See the wiring diagram at back of book.
These values were measured with all connections made (plugged) or with only one connector at a time unplugged to expose the pins. Always disconnect and connect with the printer power off. Otherwise, the values below may not match.
Connector
J8
J16
J7
J99
J4
J34
J6
J11
J9
J36
J10
Pin # Value cable plugged
Value cable unplugged
(if different)
1, 3, 5, 7, 9, 11,
14
10
Signals
5 V dc
12, 13
2, 4, 6, 8
10, 12, 14
1, 4 7
3.3 V dc
Ground
+5V
Ground
3
1
1
4
1
2
3, 4
1, 3, 5, 6
+5V
Ground
+3.3V
Ground
Ground
1.7 V dc
3.3 V dc
3.3 V dc
2
1
9
1
2
10, 16,17, 18 5.0 V dc
2, 9, 15 Ground
1
2, 3
> 0 V dc
5 V dc
4, 5, 6, 7
1
Ground
5 V dc (door closed)
0 V dc (door open)
5 V dc 2
3
1, 10
Ground
5 V dc
2.9 V dc
24 V dc
24 V dc
24 V dc
24 V dc
5 V dc
0 V dc
24 V dc
0 V dc
Comments
Modem - Controller Board
ISP - Controller Board
Cave light - Controller board
Controller cooling fan - Controller board
Cartridge - Engine Board
(The front access door must be closed.)
Operator panel (UICC) - Controller Board
Printhead - Controller Board
Cover open - Controller Board
LSU - Controller Board
Cooling fan - Engine Board
Duplex solenoid - Engine Board
5-6
Service Manual
7014-xxx
J24
J25
J34
J27
Connector
J35
J12
J13
J14
J17
J19
J23
J28
J504
2
6
3, 6
1, 4
1
2
1, 4
2, 5
4
5
1
3
1
2
1
2
1
2
3
2
3
3
1
1, 4
2, 3, 6
5
7, 8, 9
1
2
1
2
1
2
3
Pin #
1.1 V dc
5 V dc
Ground
24 V dc
24 V dc
24 V dc
24 V dc
24 V dc
24 V dc
1.1 V dc
5 V dc
Ground
3.3 V dc
24 V dc
Ground
5 V dc
1 V dc
Ground
5 V dc
Value cable plugged
Value cable unplugged
(if different)
5 V dc
5 V dc
Comments
Narrow media sensor - Engine Board
5 V dc
Ground
5 V dc
Ground
0.6 V dc
Ground
0 V dc
> 0 V dc
5 V dc
Ground
0.1 V dc
5 V dc
Ground
24 V dc
5 V dc
5 V dc
Thermistor - Engine Board
Toner level sensor - Engine Board
Fuser exit sensor - Engine Board
Main gear drive motor - Engine Board
5 V dc
USB port - Controller Board
Manual feed sensor - Engine Board
0 V dc
0 V dc
0 V dc
5 V dc
0 V dc
0V dc
MPF clutch - Engine Board
Manual feed solenoid - Engine Board
Media feed clutch - Engine Board
Input and duplex sensor - Engine Board
Tray 2 - Engine Board
Toner patch (density) sensor - Engine Board
Locations and connections
5-7
7014-xxx
Connector
J502
J503
J37
J30
J28
J17
J13
J12
Pin #
1, 3, 5, 7, 11,
13, 15
4
6
17, 19
Other
11, 13 15
2
3
3
1
2
3
4
14
17, 19
10,12,14,16,18
11, 13 15
17, 19
10,12,14,16,18
3, 4 +14V
6, 7
1,5,13,15,18,
21,24,27,30,
31-36
1
+5V
GND
V12_A-
V12_A
V12_B-
11, 12
3,5,8,10,13
1
2
V12_B
+5V
+24V
GND
+5V
GND
HOME
GND
P_LENGTH
+5V
Value cable plugged
Value cable unplugged
(if different)
5V dc
Comments
LVPS - Engine Board
5 V dc
24 V dc
24 V dc
0 V dc
5V dc
24V dc
Ground
5V dc
24V dc
Ground
HVPS - Engine Board
PS (LVPS/HVPS) - Controller Board
AFE (CCD Ribbon) - Controller Board
FB Motor - Controller Board
ADF - Controller Board
Home Sensor - Controller Board
Paper Length (FB) - Controller Board
5-8
Service Manual
7014-xxx
6. Preventive maintenance
This chapter describes procedures for printer preventive maintenance. Follow these recommendations to help prevent problems and maintain optimum performance.
Safety inspection guide
The purpose of this inspection guide is to aid you in identifying unsafe conditions.
If any unsafe conditions exist, then find out how serious the hazard could be and if you can continue before you correct the hazard.
Check the following items:
•
Damaged, missing, or altered parts, especially in the area of the On/Off switch and the power supply
•
Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover
•
Possible safety exposure from any non-Lexmark attachments
Lubrication specifications
FRUs are typically lubricated as needed from the factory. If not, then lubricate only when parts are replaced or as needed, not on a scheduled basis. Use of lubricants other than those specified can cause premature failure.
Some unauthorized lubricants may chemically attack parts. Use P/N 99A0394 (Nyogel 744) to lubricate appropriate areas. Lubricate gears that were lubricated in the original part.
Scanner glass cleaning
Kit 40X0392 is available for cleaning the scanner glass on the flatbed. Included are instructions for cleaning the
ADF glass if streaks should appear on copies from the ADF.
Maintenance kits
Maintenance kits include:
•
ADF Maintenance kit (P/N 40X5807)
•
ADF separator roll (P/N40X5471)
•
ADF separator pad (P/N 40X5472)
•
Fuser (P/N 40X5344, 40X5345, or 40X5346)
•
Exit guide (P/N 40X5372)
•
Tray 1 ACM feed tires (P/N 40X5451)
•
Transfer roll (P/N 40X5364)
Maintenance kits
Description
Low voltage (110 V) maintenance kit
High voltage (220 V) maintenance kit
100 V maintenance kit
Part number
40X5400
40X5401
40X5402
Preventive maintenance
6-1
7014-xxx
6-2
Service Manual
7. Parts Catalog
7014-xxx
How to use this parts catalog
The following legend is used in the parts catalog:
Asm-
Index
Part number
Units/ mach
Units/
FRU
Description
•
Asm-index: identifies the assembly and the item in the diagram. For example, 3-1 indicates assembly 3 and the item number 1.
•
Part number: identifies the unique number that identifies this FRU.
•
Units/mach: refers to the number of units actually used in the machine or product.
•
Units/FRU: refers to the number of units packaged together and identified by the part number.
•
NS: (Not shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the illustration.
•
PP: (Parts Packet) in the parts description column indicates the part is contained in a parts packet.
•
Model information used in the parts catalog.
Machine type and model
Description
7014-431
7014-636
7014-637
7014-63w
Lexmark X463de
Lexmark X464de
Lexmark X466de and X466dte
Lexmark X466dwe
Parts Catalog
7-1
7014-xxx
Assembly 1: Covers
17
14
15
16
18
13
17
1
3
2
12
4
5
6
8
10
9
11
7-2
Service Manual
7
Part number
40X5827
40X5839
40X5838
40X5820
40X5821
40X5822
40X5379
40X5359
40X5806
40X5778
40X5823
40X5614
40X5811
40X5809
40X5834
40X5835
40X5815
40X5814
40X5381
Assembly 1: Covers
Asm-
Index
10
11
12
7
8
9
4
5
6
1-1
2
3
16
17
18
13
14
15
NS
Units/ mach
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
1
1
1
1
Units/
FRU
Description
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Mid rear cover
Rear door
Rear cover
Rear left frame assembly
Rear right frame assembly
Right side cover
Front door cover
Nameplate cover
Lower AIO access assembly
Front access door cover
Left side cover
Top cover assembly
Tub cover assembly
USB cable mount bracket
Output bin LED lens
Output bin LED
Op panel support
Display rotation support
Primary tray
7014-xxx
Parts Catalog
7-3
7014-xxx
Assembly 2: Imaging
1
2
3
4
5
16
15
12
14
13
9
11
10
7
6
8
7-4
Service Manual
Assembly 2: Imaging
Asm-
Index
9
10
11
6
7
8
3
4
5
1
2
14
14
15
12
13
14
16
NS
Units/ mach
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Part number
40X5471
40X5472
40X5470
40X5540
40X5824
40X5804
40X5825
40X5818
40X5836
40X5810
40X5831
40X5826
40X5837
40X0399
40X0400
40X0401
40X5813
40X5819
40X5807
Units/
FRU
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Description
ADF Separator roll
ADF Separator pad
ADF input tray
ADF cable
Duplex ADF unit
Flatbed cushion
Flatbed module
Right scanner cover
Operator panel button assembly
UICC Cable (Operator panel cable)
Operator panel USB cable
Scanner front cover
Op panel display
Op panel display bezel X463
Op panel display bezel X464
Op panel display bezel X466
Kickstand support
Left scanner cover
ADF maintenance kit
7014-xxx
Parts Catalog
7-5
7014-xxx
Assembly 3: Tray assemblies
1
5
4
2
3
7-6
Service Manual
Assembly 3: Tray assemblies
Asm-
Index
3-1
1
2
2
3
4
5
Part number
40X5398
40X5399
40X5394
40X5395
40X2855
40X5381
40X5382
Units/ mach
1
1
1
1
1
1
1
Units/
FRU
1
1
4
1
6
1
1
Description
Optional 250-sheet tray (new asm)
Optional 550-sheet tray (new asm)
250-sheet (Tray 2) assembly (new asm)
550-sheet (Tray 2) assembly (new asm)
Tray 2 wear strips (550-sheet tray only) (new asm)
Primary tray
Wear strips (250-sheet trays, optional and primary) (new asm)
7014-xxx
Parts Catalog
7-7
7014-xxx
Assembly 4: Electronics
1
4
2
3
22
15
14
21
20
17
18
19
16
13
12
6
7
5
8
10
11
9
7-8
Service Manual
Assembly 4: Electronics
Asm-
Index
17
18
19
14
15
16
11
12
13
9
10
11
20
20
20
21
22
NS
NS
6
7
8
5
5
5
4-1
2
3
4
Part number
40X5830
40X5385
40X5842
40X5841
40X5366
40X5369
40X5371
40X1476
40X5370
40X1478
40X1477
40X5387
40X5829
40X5816
40X5832
40X5833
40X5344
40X5345
40X5346
40X5365
40X5360
40X5392
40X4602
40X4603
40X4604
40X1475
40X5805
40X1479
40X5817
Units/ mach
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Units/
FRU
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
Description
Controller board
LSU hsync extension cable
Stairway cable
Controller board cable
Fuser assembly, 115 V
Fuser assembly, 230 V
Fuser assembly, 100 V
Duplex and media sensor assembly
Access door open sensor assembly
Cooling fan (screws included)
Engine board,
Toner low sensor
LVPS/HVPS card assembly, 110 V
LVPS/HVPS card assembly, 220 V
Manual input sensor assembly
Manual feed solenoid
MPF feed clutch
Lower card reader cover
Media feed (ACM) clutch
Upper card reader cover
Card reader light pipe
LSU, (printhead)
Card reader assembly (3121 contact)
Card reader assembly (5121 contact/RFID)
Card reader assembly (5125 contact/RFID
Card reader cable
Controller board fan
Screw kit (for card reader)
LSU laser diode cable
7014-xxx
Parts Catalog
7-9
7014-xxx
Assembly 5: Frame
3
10
8
9
12
11
See instruction sheet in the FRU.
6
7
1
2
3
4
5
7
7-10
Service Manual
8
9
10
11
12
NS
NS
NS
5
6
7
7
Assembly 5: Frame
Asm-
Index
5–1
2
3
4
Part number
40X5364
40X5372
40X5397
40X5396
NS
40X5380
40X5453
40X5451
40X5440
40X5358
40X5383
40X5368
40X5367
40X5363
40X5400
40X5401
40X5402
7377732
1
1
1
1
1
1
1
1
1
1
2
1
Units/ mach
1
1
1
N/A
0
1
1
1
1
2
2
2
2
1
4
4
4
1
1
1
1
1
Units/
FRU
Description
1
1
Transfer roll, bearings, gear, spring (CBM)
Media exit guide assembly (redrive)
Front mounts
Screws, miscellaneous
TP2NCX3X6PF-Ni
TP2C-4.0+8PF-Ni
M3.0*0.5+6PF-Ni
M3.0*0.5+4PF-Ni
M3.5*0.6+6P-Ni
Complete duplex assembly
Media (ACM) drive assembly
Paper feed, ACM tires
Tray 2 paper feed tires
MPF tray assembly
Upper front frame assembly
Manual feed clutch CBM
Main drive gearbox (in motor)
Duplex gear drive CBM
110 V maintenance kit
220 V maintenance kit
100 V maintenance kit
Note: Kit contains the following:
Fuser (40X5344, 40X5345, or 40X2802)
Exit guide (40X5372)
Tray 1 ACM feed tires (40X5451)
Transfer roll CBM (40X5364)
Field relocation package assembly
7014-xxx
Parts Catalog
7-11
7014-xxx
Assembly 6: Options
Asm-
Index
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
Part number
40X1367
40X1368
40X4822
40X5057
40X5038
40X5039
40X5318
40X4821
40X5606
56P0558
40X4819
40X4826
40X5972
40X5970
40X5971
40X5969
40X5952
40X0055
40X5937
40X5938
40X5939
40X5704
40X5315
40X5316
40X5317
40X4823
40X4827
40X0108
7377732
1
1
1
1
1
Units/ mach
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Units/
FRU
1
1
1
2
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Description
Japanese font card assembly
Simplified Chinese font card assembly
Traditional Chinese font card assembly
Korean font card assembly
Print cryption card assembly
Bar code and forms
128MB DIMM
256MB DIMM
512MB DIMM
256MB flash
Parallel cable, packaged (3 m)
USB cable, packaged (2 m)
80 GB Hard Disk Drive
80 GB Hard Disk Drive TAA
Wireless ISP Adapter (US)
Wireless ISP Adapter (EMEA)
Thumbscrews (for use with 40X5038, and 40X5309)
N.8110 V.34 Fax
14 Pin JST for Fax Cable (Use with 40X4821)
RJ11 Cable w/Toroids
RS 232 Serial adapter
N8120 Gigabit INA
ISP screw (use with all option cards except 40X5308, and 40X5309)
14 Pin JST for ISP Cable (Use with all option cards except 40X4821)
Standoff Tee w/thumbscrew
Parallel 1284-B thick adapter
N8130 10/100 Fiber adapter
IPDS card (X466 only)
Relocation Kit
7-12
Service Manual
Assembly 7: Power cords
Asm-
Index
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
NS
Part number
40X0297
40X0278
40X0288
40X0286
40X0275
40X0274
40X0276
40X0287
40X0279
40X4596
40X0282
40X0270
40X0280
40X0281
40X0296
Units/ mach
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Units/
FRU
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Description
Power cord, 1.8M (straight)—USA, Canada
Power cord, 6 foot (straight)—Europe and others
Power cord, 8 foot (straight)—Argentina
Power cord, 8 foot (straight)—United Kingdom
Power cord, 6 foot (straight)—Israel
Power cord, 6 foot (straight)—Switzerland
Power cord, 6 foot (straight)—South Africa
Power cord, 6 foot (straight)—Traditional Italy
Power cord, 6 foot (straight)—Denmark
Power cord,
8 foot (straight)—Brazil
Power cord, 1.8M (straight)—PRC
Power cord, 2.5M (straight)—Japan
Power cord, 1.8M (straight)—Korea
Power cord, 1.8M (straight)—Taiwan
Power cord, 1.8M (straight)—Australia
7014-xxx
Parts Catalog
7-13
7014-xxx
7-14
Service Manual
7014-xxx
Index
Numerics
840.xx service check
A
abbreviations
ADF feed errors service check
ADF paper jam service check
ADF separator pad
ADF separator roll
ADF streak service check
Administrator printer menu
B
Button Test
buttons accessing service menus
Button Test
C
CCD service check
compatibility
Configuration menu action for prompts
ADF edge erase
clear custom status
disable scanner
download emuls
exit menu
fax storage location
FB edge erase
format fax storage
key repeat initial delay
LES applications
min copy memory
num pad job assist
paper prompts
print quality pages
reset maintenance counter
reset photoconductor maintenance counter
scanner manual registration
USB PnP
USB scan to local
USB speed
wipe disk
available menus
Panel Menus
PPDS Emulation
Controller board service check
cooling fan service check
cover interlock switch service check
D
dead machine service check
defaults
EP defaults
factory defaults
US/Non-US defaults
diagnostics menu
DEVICE TESTS
Disk Test/Clean
Quick Disk Test
DUPLEX TESTS
Duplex Feed 1
Duplex Feed 2
Sensor Test
EP SETUP
Charge Roll
EP Defaults
Fuser Temp
Gap Adjust
Transfer
Warm Up Time
EVENT LOG
Display Log
Print Log
HARDWARE TESTS
Button Test
DRAM Test
INPUT TRAY TESTS
Feed Test
Sensor Test
OUTPUT BIN TESTS
Feed Test
PRINTER SETUP
Index
I-1
7014-xxx
Edge to Edge
engine settings
Model Name
Perm Page Count
SCANNER TESTS
Feed Test
diagnostics mode
available tests
diagnostics mode—
didital imaging specifications
DRAM Test
duplex tests
Duplex Feed 1
Duplex Feed 2
Motor Test
Top Margin
E
engine board service check
error messages service error codes
user attendance messages
ESD-sensitive parts
event log clear log (diagnostics menu)
display log (diagnostics mode)
print log (diagnostics menu)
F
fan parts catalog
fax specifications
miscellaneous
phone network connectivity
scan resolutions
fax transmission service check
flatbed home position service check
flatbed motor service check
frame, parts catalog
fuser parts catalog
G
gap adjustment
I-2
Service Manual
H
handling ESD-sensitive parts
I
input sensor tray tests
input tray feed test
L
,
,
locations front views
rear views
lubrication specifications
LVPS/HVPS parts catalog
M
main motor service check
maintenance approach
maintenance kits
manually register a duplex ADF
manually register the flatbed
media guidelines
recycled
unacceptable media
menus accessing service menus
messages
paper jam error codes
service error codes
user attendance messages
Model Name
models diagrams
trays available
modem - fax card service check
N
networking service check
O
operator panel
Button Test
display service check
LCD—
Panel Test
option card service check
P
page count
Fuser Page Count
Panel Test
paper guidelines
recycled
unacceptable paper
paper feed service check
parts catalog covers
electronics
frame
options
symptoms
print media trays by model
print quality pages using
print quality problems
printhead
Q
R
registration
removals
ADF separator roll
covers
procedures
S
safety information
safety inspection guide
scan and copy specifications
SE Menu
ADF paperfeed
ADF streak
controller board service check
dead machine
flatbed
flatbed motor
main motor
modem / fax card
7014-xxx
option card
paper feed
paper jam during POST
paper never picks
paper picks sheets
paper trees, curls
print quality
blank page
heavy background
image density
light print
partial blank image
poor fusing of image
white or black lines
printhead
scanner, fax, copy
840xx error check
ADF cover open
ADF duplex service check
ADF feed errors
ADF paper am
black page or blank page
CCD service check
escalating a fax issue to second-level support
fax reception service check
fax transmission service check
flatbed motor
modem service check
transfer roll
USB port
special tools
specifications connectivity
digital imaging
memory
operating systems
print media
scan and copy
start
symptom tables
printer
symptoms
T
Top Margin
Index
I-3
7014-xxx
duplex
transfer roll parts catalog
U
USB port service check
user attendance messages
Using the touch screen buttons
W
warm up time
I-4
Service Manual
7014-xxx
Part number index
P/N Description Page
40X0055??Bar code and forms
40X0108 IPDS card
40X0270 Power cord, 1.77M (straight)—Japan
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
40X0274 Power cord, 6 foot—Switzerland
40X0275
40X0276
40X0278
40X0279
40X0280
40X0281
Power cord, 6 foot (straight)—Israel
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Power cord, 6 foot—South Africa
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Power cord, 6 foot (straight)—Europe and others
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Power cord, 6 foot (straight)—Denmark
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Power cord, 1.77M (straight)—Korea
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Power cord, 1.77M (straight)—Taiwan
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
40X0282
40X0286
40X0287
40X0288
40X0296
40X0297
Power cord, 1.77M (straight)—PRC
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Power cord, 6 foot—United Kingdom
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Power cord, 6 foot (straight)—Traditional Italy
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Power cord, 6 foot—Argentina
Power cord, 1.8M (straight)—Australia
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Power cord, 1.77M (straight)—USA, Canada
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
40X0399 Op panel display bezel X463
7-5
40X0400 Op panel display bezel X464
7-5
40X0401 Op panel display bezel X466
7-5
40X1367
40X1368
40X2855
Parallel cable, packaged (3 m) (E460dn only)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
USB cable, packaged (2 m)
Tray 2 wear strips (550-sheet tray only)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-7
40X4596??Power cord, 6 foot (straight)—Brazil
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
40X4819 RS232 serial adapter
40X4821 N.8110 V.34 Fax
40X4822 80 GB Hard disk drive
40X4823 Parallel 1284-B Thick adapter
40X4826 N8120 Gigabit INA
40X4827 N8130 10/100 Fiber adapter
40X5038 Wireless ISP Adapter (US)
40X5039 Wireless ISP Adapter (EMEA)
40X5057 80 GB Hard disk drive TAA
40X5315 ISP screw
40X5316 14 Pin JST for ISP Cable
40X5317 Standoff Tee w/Thumbscrew
40X5318 Thumbscrews
40X5344 Fuser assembly, 115 V
7-9
40X5345
40X5346
40X5358
40X5363
Fuser assembly, 230 V
7-9
Fuser assembly, 100 V
7-9
MPF tray assembly
40X5359 Nameplate cover
7-3
40X5360 Access door open sensor assembly
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Duplex gear drive CBM
40X5364
40X5365
40X5366
40X5367
40X5368
40X5369
Transfer roll, bearings, gear, spring (CBM)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Duplex and media sensor assembly
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Manual input sensor assembly
7-9
Main drive gearbox (in motor)
Manual feed clutch CBM
Manual feed solenoid
7-9
40X5370
40X5371
40X5372
Media feed (ACM) clutch
7-9
MPF feed clutch
7-9
Media exit guide assembly (redrive)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
40X5379 Front door cover
7-3
40X5380 Complete duplex assembly
Part number index
I-5
7014-xxx
40X5381 Primary tray
7-7
40X5381 Primary tray
7-3
40X5382
40X5383
40X5385
Wear strips (250-sheet trays, optional and primary)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-7
Upper front frame assembly
Toner low sensor
7-9
40X5387
40X5392
40X5394
40X5395
40X5396
40X5397
LSU, E460dn/E460dw (printhead)
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
7-9
Cooling fan (screws included)
7-9
Tray 2 assembly
7-7
550-sheet (Tray 2) assembly
7-7
Screws, miscellaneous
Front mounts
40X5398
40X5399
40X5400
40X5400
40X5401
40X5401
Optional 250-sheet tray
7-7
Optional 550-sheet tray
7-7
110 V maintenance kit
Low voltage (110 V) maintenance kit
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
6-1
220 V maintenance kit
High voltage (220 V) maintenance kit
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
6-1
40X5402
40X5440
40X5451
100 V maintenance kit
Tray 2 paper feed tires
Paper feed, ACM tires
40X5453 Media (ACM) drive assembly
40X5470 ADF input tray
7-5
40X5471 ADF separator roll
7-5
40X5472 ADF separator pad
7-5
40X5540 ADF cable
7-5
40X5606 14 Pin JST for Fax Cable
40X5614 Top cover assembly
7-3
40X5704 256MB flash
40X5778 Front access door cover
7-3
40X5804 Flatbed cushion
7-5
40X5805 Controller board fan
7-9
40X5806 Lower AIO access assembly
7-3
40X5807 ADF maintenance kit
7-5
40X5809 USB cable mount bracket
7-3
40X5810 UICC cable (operator panel)
7-5
40X5811 Tub cover assembly
7-3
40X5813 Kickstand support
7-5
40X5814 Display rotation support
7-3
40X5815 Op panel support
7-3
40X5816 LSU hsync extension cable
7-9
40X5817 LSU laser diode cable
7-9
40X5818 Right scanner cover
7-5
40X5819 Left scanner cover
7-5
40X5820 Rear left frame assembly
7-3
40X5821 Rear right frame assembly
7-3
40X5822 Cover, right side
7-3
40X5824 Duplex ADF unit
7-5
40X5825 Flatbed module
7-5
40X5826 Scanner front cover
7-5
40X5827 Mid rear cover
7-3
40X5829 Controller board
7-9
40X5830 Engine board
7-9
40X5831 Operator panel USB cable
7-5
40X5832 left side cover
7-3
40X5832 Stairway cable
7-9
40X5833 Controller board cable
7-9
40X5834 Output bin LED lens
7-3
40X5835 Output bin LED
7-3
40X5836 Operator panel button assembly
7-5
I-6
Service Manual
7014-xxx
40X5837 Op panel display
7-5
40X5838 Rear cover
7-3
40X5839 Rear door
7-3
40X5841 LVPS/HVPS card assembly 220V
7-9
40X5842 LVPS/HVPS card assembly 110V
7-9
40X5937
40X5938
40X5939
40X5952
40X5969
40X5970
128MB DIMM
256MB DIMM
512MB DIMM
Print cryption card assembly
Korean font card assembly
Simplified Chinese font card assembly
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
40X5971
40X5972
Traditional Chinese font card assembly
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Japanese font card assembly
56P0558 RJ-11 cable w/Toroids
7377732 Field relocation packaging kit
7377732 Relocation kit
Part number index
I-7
7014-xxx
I-8
Service Manual
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Table of contents
- 11 Laser notice
- 11 Laser
- 11 Avis relatif à l’utilisation de laser
- 11 Avvertenze sui prodotti laser
- 12 Avisos sobre el láser
- 12 Declaração sobre Laser
- 12 Laserinformatie
- 12 Lasermeddelelse
- 13 Laserilmoitus
- 13 Huomautus laserlaitteesta
- 13 Laser-notis
- 13 Laser-melding
- 14 Avís sobre el Làser
- 17 Consignes de sécurité
- 17 Norme di sicurezza
- 18 Sicherheitshinweise
- 18 Pautas de Seguridad
- 18 Informações de Segurança
- 19 Informació de Seguretat
- 21 Maintenance approach
- 22 Print engine specifications
- 22 Memory
- 22 Print quality settings
- 23 Environment
- 23 Dimensions
- 23 Connectivity and compatibility
- 24 Media trays and supply capacity
- 25 Types of print media
- 26 Media guidelines
- 29 Digital imaging specifications
- 29 General specifications
- 30 Scan and copy specific specifications
- 32 Fax specifications
- 33 Tools
- 34 Acronyms
- 37 Start
- 37 Power–On Self Test (POST) sequence
- 38 Symptom tables
- 38 POST symptom table
- 39 Printer symptom table
- 40 Scan / fax / copy symptom table
- 41 Overview of the operator panel and menus
- 43 Understanding the home screen
- 45 Using the touch-screen buttons
- 45 Sample touch screen
- 46 Other touch-screen buttons
- 48 Diagram of the printer menus
- 49 Messages and error codes
- 49 User attendance messages
- 56 Cartridge error messages
- 56 Paper jam error codes (200-series)
- 62 Service error codes
- 67 Fax error codes
- 71 Service checks
- 71 Controller board service check
- 72 Engine board service check
- 73 Card reader service check
- 73 Cooling fan service check
- 73 Cover interlock switch service check
- 74 Dead machine service check
- 75 Fuser service check
- 75 LVPS/HVPS service check
- 76 Main motor service check
- 77 Networking service check
- 79 Operator panel service check
- 79 Paper feed service checks
- 82 Option card service check
- 82 USB port service check
- 83 Print quality service checks
- 90 Printhead service check
- 90 Transfer roll service check
- 91 Tray 2 service check
- 91 840.xx service check
- 93 Black or blank page copy service check
- 93 CCD service check
- 93 Flatbed motor service check
- 94 Flatbed home position service check
- 95 ADF cover open service check
- 95 ADF streak service check
- 96 ADF paper jam service check
- 97 ADF feed errors service check
- 98 ADF Duplex service check
- 99 Modem / fax card service check
- 100 Fax transmission service check
- 102 Fax reception service check
- 104 Escalating a fax issue to second-level support
- 105 Accessing service menus
- 106 Configuration menu (CONFIG MENU)
- 106 Available menus
- 107 Maintenance Count Value (Maint Cnt Value)
- 107 Reset Maintenance Counter
- 108 Reset Photoconductor Maintenance Counter (Reset PC Cnt)
- 108 USB Scan to Local
- 108 Print Quality Pages
- 108 Panel Menus
- 109 PPDS Emulation
- 109 Download Emuls
- 110 Factory Defaults
- 110 Energy Conserve
- 110 Min Copy Memory
- 111 Num Pad Job Assist
- 111 Format Fax Storage
- 111 Fax Storage Location
- 111 ADF Edge Erase
- 111 FB Edge Erase
- 112 Scanner Manual Registration
- 113 Disable Scanner
- 113 Paper Prompts
- 113 Envelope Prompts
- 113 Action For Prompts
- 114 Jobs on Disk
- 114 Disk Encryption
- 117 Wipe Disk
- 118 Font Sharpening
- 118 Require Standby
- 119 LES Applications
- 119 Key Repeat Initial Delay
- 119 Key Repeat Rate
- 119 Wiper Message
- 120 Clear Custom Status
- 120 USB Speed
- 120 USB PnP
- 120 Exit Configuration Menu (Exit Config Menu)
- 121 Diagnostics menu
- 121 Entering Diagnostics menu
- 122 Registration (printer)
- 124 Print Tests
- 125 Hardware Tests
- 128 Duplex Tests
- 130 Input Tray Tests
- 131 Output bin tests
- 132 Base Sensor Test
- 132 DEVICE TESTS
- 133 PRINTER SETUP
- 135 EP SETUP
- 136 Reports
- 136 EVENT LOG
- 138 Scanner Tests
- 141 Exit Diagnostics
- 142 Printhead assembly electronic adjustment
- 143 Printhead assembly mechanical adjustment
- 145 SE Menu
- 146 Paper jams
- 146 Avoiding jams
- 147 Understanding jam numbers and locations
- 148 Jam messages and their locations
- 161 Handling ESD-sensitive parts
- 162 Removal procedures
- 163 ACM pick tire roller removal
- 165 Card reader removal
- 166 Upper and lower card reader cover removal
- 167 Card reader cable removal
- 168 Controller board removal
- 171 Controller board shield
- 174 Controller board cage
- 174 Controller board fan
- 175 Engine board removal
- 176 Cover open sensor
- 177 Door mount removal
- 179 Duplex removal
- 181 Duplex/main motor gear drive interface removal
- 184 Fan removal
- 185 Front access door removal
- 188 Fuser removal
- 191 Scanner front cover removal
- 193 Left side cover removal
- 194 Front door access cover removal
- 195 Lower front cover removal
- 197 LVPS/HVPS removal
- 200 Main motor gear drive removal
- 202 Manual feed clutch removal
- 204 Manual feed solenoid removal
- 207 Media ACM ASM feeder removal
- 210 Media feed clutch with cable removal
- 212 Media manual input sensor
- 215 Multipurpose feeder removal
- 218 Multipurpose feeder (MPF) feed clutch removal
- 221 Nameplate cover removal
- 222 Operator panel keypad removal
- 223 Operator panel display removal
- 224 Display bezel
- 225 UICC cable removal
- 226 USB cable mount bracket removal
- 226 Operator panel support removal
- 227 Display rotation support removal
- 228 Left rear frame assembly removal
- 229 Right rear frame assembly removal
- 230 Tub assembly removal
- 231 Paper input and duplex sensor assembly removal
- 232 Printhead removal
- 233 Mid rear cover removal
- 234 Rear door and lower rear cover removal
- 235 Rear exit guide assembly with sensor and reversing solenoid removal
- 237 Right side cover removal
- 239 Toner level sensor removal
- 240 Top cover assembly removal
- 241 Transfer roll removal
- 242 Upper front guide assembly removal
- 243 Wear strip (tray 1 and 250-sheet tray 2) removal
- 244 Wear strip (550-sheet tray 2) removal
- 245 Imaging component removals
- 245 ADF unit removal
- 246 Flatbed removal
- 248 Scanner assembly removal
- 255 ADF separator pad
- 256 ADF separator roll assembly
- 257 Kickstand removal
- 258 Output bin LED and lens removal
- 259 ADF cable removal
- 260 Left scanner cover removal
- 261 Right scanner cover removal
- 262 Option board installs and removals
- 262 Lifting the Scanner to the up position
- 263 Installing an Internal Solutions Port (ISP)
- 266 Printer hard disk removal
- 267 Printer hard disk installation on an ISP
- 269 Printer hard disk installation directly on the controller board
- 270 Fax card installation
- 273 Locations
- 273 Front view
- 274 Rear view
- 275 Print engine paperpath
- 276 Main boards
- 276 Lexmark X46x series controller board
- 277 Lexmark X46x series engine board
- 278 Lexmark X46x controller and engine board connector pin values
- 281 Safety inspection guide
- 281 Lubrication specifications
- 281 Scanner glass cleaning
- 281 Maintenance kits
- 283 How to use this parts catalog
- 284 Assembly 1: Covers
- 286 Assembly 2: Imaging
- 288 Assembly 3: Tray assemblies
- 290 Assembly 4: Electronics
- 292 Assembly 5: Frame
- 294 Assembly 6: Options
- 295 Assembly 7: Power cords