HP LaserJet Enterprise 700 User guide

LASERJET ENTERPRISE 700
User Guide
2
3
M712
HP LaserJet Enterprise 700 M712
User Guide
Copyright and License
Trademark Credits
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe
Systems Incorporated.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CF235-90901
Edition 2, 11/2012
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S.
and other countries. iPod is a trademark of
Apple Computer, Inc. iPod is for legal or
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Open Group.
Table of contents
1 Product introduction ......................................................................................................... 1
Product comparison .................................................................................................................. 2
Product views .......................................................................................................................... 4
Product front-right view .............................................................................................. 4
Product front-left view ................................................................................................. 5
Interface ports ........................................................................................................... 6
Serial number and model number location ................................................................... 7
Control panel .......................................................................................................................... 8
Control-panel layout .................................................................................................. 8
Control-panel help ..................................................................................................... 9
Product reports ...................................................................................................................... 10
2 Connect the product and install software ........................................................................ 11
Connect the product to a computer by using a USB cable and install the software (Windows) ......... 12
Connect the product to a network by using a network cable and install the software (Windows) ...... 14
Configure the IP address .......................................................................................... 14
Install the software ................................................................................................... 15
Connect the product to a computer by using a USB cable and install the software (Mac OS X) ........ 16
Connect the product to a network by using a network cable and install the software (Mac OS X) ..... 17
Configure the IP address .......................................................................................... 17
Install the software ................................................................................................... 18
3 Input trays and output bins ............................................................................................ 21
Supported paper sizes ............................................................................................................ 22
Supported paper types ........................................................................................................... 26
Configure trays ...................................................................................................................... 27
Configure a tray when loading paper ........................................................................ 27
Configure a tray to match print job settings ................................................................ 27
Configure a tray by using the control panel ................................................................ 28
Alternative letterhead mode ..................................................................................................... 29
Tray 1 .................................................................................................................................. 30
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Tray capacity and paper orientation .......................................................................... 30
Load Tray 1 ............................................................................................................ 31
Tray 2 and Tray 3 .................................................................................................................. 33
Tray capacity and paper orientation .......................................................................... 33
Load Tray 2 and Tray 3 ........................................................................................... 34
500-sheet trays ...................................................................................................................... 36
500-sheet tray capacity and paper orientation ............................................................ 36
Load the 500-sheet trays .......................................................................................... 37
3,500-sheet high-capacity tray ................................................................................................ 39
3,500-sheet high-capacity input capacity and paper orientation ................................... 39
Load the 3,500-sheet high-capacity tray ..................................................................... 39
Use paper output options ........................................................................................................ 41
Output bin .............................................................................................................. 41
4 Parts, supplies, and accessories ...................................................................................... 43
Order parts, accessories, and supplies ..................................................................................... 44
HP policy on non-HP supplies .................................................................................................. 45
HP anticounterfeit Web site ..................................................................................................... 46
Print when a toner cartridge is at estimated end of life ................................................................ 47
Enable or disable the Very Low Settings options from the control panel ......................................... 48
Customer self-repair parts ........................................................................................................ 49
Accessories ........................................................................................................................... 52
Toner cartridge ...................................................................................................................... 53
Toner-cartridge view ................................................................................................ 53
Toner-cartridge information ...................................................................................... 54
Recycle the toner cartridge ........................................................................ 54
Toner-cartridge storage ............................................................................. 54
HP policy on non-HP toner cartridges .......................................................... 54
Replace the toner cartridge ...................................................................................... 55
5 Print ............................................................................................................................... 59
Supported print drivers (Windows) ........................................................................................... 60
HP Universal Print Driver (UPD) ................................................................................. 60
UPD installation modes ............................................................................. 61
Change print-job settings (Windows) ........................................................................................ 62
Change the settings for all print jobs until the software program is closed ....................... 62
Change the default settings for all print jobs ............................................................... 62
Change the product configuration settings .................................................................. 62
Change print-job settings (Mac OS X) ....................................................................................... 63
Change the settings for all print jobs until the software program is closed ....................... 63
Change the default settings for all print jobs ............................................................... 63
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Change the product configuration settings .................................................................. 63
Print tasks (Windows) ............................................................................................................. 64
Use a printing shortcut (Windows) ............................................................................. 64
Create printing shortcuts (Windows) .......................................................................... 66
Automatically print on both sides (Windows) .............................................................. 69
Manually print on both sides (Windows) .................................................................... 71
Print multiple pages per sheet (Windows) ................................................................... 73
Select the page orientation (Windows) ...................................................................... 75
Select the paper type (Windows) .............................................................................. 77
Print the first or last page on different paper (Windows) ............................................... 80
Scale a document to fit page size (Windows) ............................................................. 83
Create a booklet (Windows) ..................................................................................... 85
Print tasks (Mac OS X) ............................................................................................................ 87
Use a printing preset (Mac OS X) .............................................................................. 87
Create a printing preset (Mac OS X) ......................................................................... 87
Automatically print on both sides (Mac OS X) ............................................................. 87
Manually print on both sides (Mac OS X) ................................................................... 87
Print multiple pages per sheet (Mac OS X) .................................................................. 88
Select the page orientation (Mac OS X) ..................................................................... 88
Select the paper type (Mac OS X) ............................................................................. 88
Print a cover page (Mac OS X) ................................................................................. 89
Scale a document to fit page size (Mac OS X) ............................................................ 89
Create a booklet (Mac OS X) ................................................................................... 89
Additional print tasks (Windows) ............................................................................................. 90
Cancel a print job (Windows) ................................................................................... 90
Select the paper size (Windows) ............................................................................... 90
Select a custom paper size (Windows) ...................................................................... 90
Print watermarks (Windows) ..................................................................................... 91
Additional print tasks (Mac OS X) ............................................................................................ 92
Cancel a print job (Mac OS X) ................................................................................. 92
Select the paper size (Mac OS X) .............................................................................. 92
Select a custom paper size (Mac OS X) ..................................................................... 92
Print watermarks (Mac OS X) .................................................................................... 93
Store print jobs on the product ................................................................................................. 94
Create a stored job (Windows) ................................................................................. 94
Create a stored job (Mac OS X) ............................................................................... 96
Print a stored job ..................................................................................................... 97
Delete a stored job .................................................................................................. 97
Add a job-separator page (Windows) ...................................................................................... 99
Use HP ePrint ....................................................................................................................... 100
Use the HP ePrint Mobile Driver ............................................................................................. 101
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v
Use Apple AirPrint ................................................................................................................ 102
Connect the product to AirPrint ............................................................................... 102
Find the product AirPrint name ................................................................................ 102
Print from AirPrint .................................................................................................. 102
Change the AirPrint product name .......................................................................... 103
Solve AirPrint problems .......................................................................................... 103
Use HP Smart Print (Windows) ............................................................................................... 105
Use easy-access USB printing ................................................................................................ 106
Print easy-access USB documents ............................................................................ 107
6 Manage the product ..................................................................................................... 109
Configure IP network settings ................................................................................................. 110
Printer sharing disclaimer ....................................................................................... 110
View or change network settings ............................................................................. 110
Manually configure IPv4 TCP/IP parameters from the control panel ............................. 110
Manually configure IPv6 TCP/IP parameters from the control panel ............................. 111
HP Embedded Web Server ................................................................................................... 112
Open the HP Embedded Web Server ...................................................................... 112
HP Embedded Web Server features ......................................................................... 113
Information tab ...................................................................................... 113
General tab ........................................................................................... 113
Print tab ................................................................................................ 114
Troubleshooting tab ................................................................................ 115
Security tab ........................................................................................... 115
HP Web Services tab .............................................................................. 115
Networking tab ...................................................................................... 116
Other Links list ....................................................................................... 116
HP Utility (Mac OS X) ........................................................................................................... 117
Open HP Utility ..................................................................................................... 117
HP Utility features .................................................................................................. 117
Use HP Web Jetadmin software ............................................................................................. 119
Economy settings ................................................................................................................. 120
Print with EconoMode ............................................................................................ 120
Optimize speed or energy use ................................................................................ 120
Set sleep mode ..................................................................................................... 120
Set the sleep schedule ............................................................................................ 121
Product security features ........................................................................................................ 123
Security statements ................................................................................................ 123
IP Security ............................................................................................................ 123
Sign in to the product ............................................................................................ 123
Assign a system password ...................................................................................... 123
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Encryption support: HP High-Performance Secure Hard Disks ...................................... 124
Lock the formatter cage .......................................................................................... 124
Upgrade the product firmware ............................................................................................... 125
7 Solve problems ............................................................................................................. 127
Solve problems checklist ....................................................................................................... 128
Factors that affect product performance .................................................................................. 130
Restore factory-set defaults ..................................................................................................... 131
Control-panel help ................................................................................................................ 132
Paper feeds incorrectly or becomes jammed ............................................................................ 133
The product does not pick up paper ........................................................................ 133
The product picks up multiple sheets of paper ........................................................... 133
Prevent paper jams ................................................................................................ 134
Clear jams .......................................................................................................................... 135
Jam locations ........................................................................................................ 135
Auto-navigation for clearing jams ............................................................................ 135
Clear jams in the output-bin area ............................................................................ 136
Clear jams in Tray 1 .............................................................................................. 136
Clear jams in Tray 2 or Tray 3 ................................................................................ 137
Clear jams in the 500-sheet trays ............................................................................ 139
Clear jams in the 3,500-sheet high-capacity tray ....................................................... 140
Clear jams from the toner-cartridge area .................................................................. 143
Clear jams in the fuser ........................................................................................... 146
Clear jams from the duplexer .................................................................................. 148
Change jam recovery ........................................................................................................... 149
Improve print quality ............................................................................................................. 150
Print from a different software program .................................................................... 150
Set the paper-type setting for the print job ................................................................ 150
Check the paper type setting (Windows) ................................................... 150
Check the paper type setting (Mac OS X) .................................................. 150
Check the toner-cartridge status .............................................................................. 151
Print a cleaning page ............................................................................................ 152
Visually inspect the toner cartridge .......................................................................... 152
Check paper and the printing environment ............................................................... 152
Use paper that meets HP specifications ..................................................... 152
Check the environment ............................................................................ 153
Check the EconoMode settings ............................................................................... 153
Try a different print driver ....................................................................................... 154
Set the individual tray alignment ............................................................................. 155
The product does not print or it prints slowly ............................................................................ 156
The product does not print ...................................................................................... 156
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vii
The product prints slowly ........................................................................................ 157
Solve easy-access USB printing problems ................................................................................ 158
The Retrieve From USB menu does not open when you insert the USB flash drive .......... 158
The file does not print from the USB flash drive ......................................................... 159
The file that you want to print is not listed in the Retrieve from USB menu ..................... 159
Solve USB connection problems ............................................................................................. 160
Solve wired network problems ............................................................................................... 161
The product has a poor physical connection ............................................................. 161
The computer is using the incorrect IP address for the product ..................................... 161
The computer is unable to communicate with the product ........................................... 162
The product is using incorrect link and duplex settings for the network ......................... 162
New software programs might be causing compatibility problems .............................. 162
The computer or workstation might be set up incorrectly ............................................. 162
The product is disabled, or other network settings are incorrect ................................... 162
Solve product software problems (Windows) ........................................................................... 163
A print driver for the product is not visible in the Printer folder .................................... 163
An error message was displayed during the software installation ................................ 163
The product is in Ready mode, but nothing prints ...................................................... 163
Solve product software problems (Mac OS X) .......................................................................... 165
The product name does not appear in the product list in the Print & Fax or the Print &
Scan list ............................................................................................................... 165
A print job was not sent to the product that you wanted ............................................. 165
When connected with a USB cable, the product does not appear in the Print & Fax or
the Print & Scan list after the driver is selected .......................................................... 165
Remove software (Windows) ................................................................................................. 167
Remove the print driver (Mac OS X) ....................................................................................... 168
Index ............................................................................................................................... 169
viii
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1
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Product introduction
●
Product comparison
●
Product views
●
Control panel
●
Product reports
1
Product comparison
Paper handling
M712n
M712dn
M712xh
CF235A
CF236A
CF238A
Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Tray 3 (250-sheet capacity)
Optional Tray 4 (500-sheet capacity)
Standard output bin (250-sheet capacity)
Automatic duplex printing
Connectivity
Hi-Speed USB 2.0
10/100/1000 Ethernet LAN connection with IPv4
and IPv6
Easy-access USB port, for printing without a
computer and for upgrading the firmware
Memory
512 MB DIMM
Storage
16 GB Solid-State Memory module
320 GB HP High-Performance Secure Hard Disk
Control-panel
display
4-line LCD with 10-key numeric keypad
Print
Prints 41 pages per minute (ppm) on A4-size paper
and 40 ppm on Letter-size paper
Easy-access USB printing (no computer required)
Supported
operating systems
NOTE: For a current
list of supported
operating systems, go to
www.hp.com/go/
lj700M712_software.
Windows XP SP2 or later, 32-bit
NOTE: Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue to
provide best-effort support for the discontinued XP
operating system.
Windows XP SP2 or later, 64-bit (print driver only,
not supported by the software installer)
NOTE: Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue to
provide best-effort support for the discontinued XP
operating system.
Windows Vista, 32-bit and 64-bit
NOTE: Windows Vista Starter is not supported by
the software installer or the print driver.
2
Chapter 1 Product introduction
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M712n
M712dn
M712xh
CF235A
CF236A
CF238A
Windows 7, 32-bit and 64-bit
Windows 8, 32-bit and 64-bit
NOTE: The software installer does not support the
64-bit version, but the print driver supports it.
Windows 2003 Server SP1 or later, 32-bit and 64bit
Windows 2008, 32-bit and 64-bit
Windows 2008 R2, 64-bit
Mac OS X 10.6, 10.7, and 10.8
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Product comparison
3
Product views
Product front-right view
4
1
Output bin
2
Cartridge-door-release button
3
Output-bin extension
4
Tray 1
5
Formatter (contains the interface ports)
6
Right-side access door
7
Handles for lifting the product
8
500-sheet tray jam-access door
9
Handles for lifting the product
10
500-sheet tray (included with the M712xh model)
11
Tray 3
12
Tray 2
13
On/off button
Chapter 1 Product introduction
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Product front-left view
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1
Hardware integration pocket (for connecting third-party devices)
2
Control panel
3
Easy-access USB port (for printing without a computer and for upgrading the firmware)
4
Handles for lifting the product
5
Handles for lifting the product
6
Lever to lock the 500-sheet tray to the product
7
Power connection
8
Duplexer (included with the M712dn and M712xh models)
9
Fuser jam-access cover
Product views
5
Interface ports
6
1
Local area network (LAN) Ethernet (RJ-45) network port
2
Hi-Speed USB 2.0 printing port
3
USB port for connecting external USB devices
Chapter 1 Product introduction
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Serial number and model number location
The serial number and model number are listed on an identification label located on the back of the
product. The serial number contains information about the country/region of origin, the product
version, production code, and the production number of the product.
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Model name
Model number
M712n
CF235A
M712dn
CF236A
M712xh
CF238A
Product views
7
Control panel
Control-panel layout
Use the control panel to obtain product and job status information and to configure the product.
Number
Button or light
Function
1
Control-panel display
Shows status information, menus, help information, and error messages
2
3
Help button
Cancels the current print job and clears the pages from the product
Provides information about the message on the control-panel display
4
Down arrow
Navigates to the next item in the list, or decreases the value of numeric items
5
Up arrow
Navigates to the previous item in the list, or increases the value of numeric
items
6
OK button
●
Saves the selected value for an item.
●
Performs the action that is associated with the item that is highlighted on
the control-panel display.
●
Clears an error condition when the condition is clearable.
7
Numeric keypad
Enter numeric values
8
Clear button
Returns values to their defaults and closes the help screen
9
10
8
Stop button
Folder button
Attention light
Chapter 1 Product introduction
Provides quick access to the Retrieve Job menu
●
On: The product has experienced a problem. See the control-panel
display.
●
Off: The product is functioning without error.
●
Blinking: Action is required. See the control-panel display.
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Number
11
Button or light
Ready light
Function
●
On: The product is online and ready to accept data to print.
●
Off: The product cannot accept data because it is offline (paused) or has
experienced an error.
●
Blinking: The product is going offline. The product stops processing the
current job and expels all of the active pages from the paper path.
12
Home button
Opens and closes the menus
13
Back button
Backs up one level in the menu tree or backs up one numeric entry
14
Easy-access USB
For printing without a computer
Control-panel help
The product has a built-in Help system that explains how to use each screen. To open the Help system,
press the Help
button on the control panel.
button opens to a global menu where you can search for specific topics.
For some screens, the Help
You can browse through the menu structure by pressing the arrow buttons on the control panel.
For screens that contain settings for individual jobs, the Help
the options for that screen.
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button opens to a topic that explains
Control panel
9
Product reports
Product reports provide details about the product and its current configuration. Use the following
procedure to print the reports:
1.
At the product control panel, press the Home
2.
Open the following menus:
3.
●
Administration
●
Reports
button.
Select the name of the report you want to review, scroll up to the Print option, and then press the
OK button to print the report.
Table 1-1 Reports menu
First level
Second level
Description
Configuration/Status Pages
Administration Menu Map
Shows the structure of the Administration
menu.
Current Settings Page
Shows the current settings for each option in
the Administration menu.
Configuration Page
Shows the product settings and installed
accessories.
Supplies Status Page
Shows the approximate remaining life for the
supplies; reports statistics on total number of
pages and jobs processed, serial number,
page counts, and maintenance information.
HP provides approximations of the
remaining life for the supplies as a customer
convenience. The actual remaining supply
levels might be different than the
approximations provided.
Other Pages
10
Chapter 1 Product introduction
Usage Page
Shows a count of all paper sizes that have
passed through the product; lists whether
they were simplex or duplex, and reports the
page count.
File Directory Page
Shows the file name and folder name for files
that are stored in the product memory.
Web Services Status Page
Shows the detected Web Services for the
product.
PCL Font List
Prints the available PCL fonts.
PS Font List
Prints the available HP postscript level 3
emulation fonts.
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2
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Connect the product and install
software
●
Connect the product to a computer by using a USB cable and install the software (Windows)
●
Connect the product to a network by using a network cable and install the software (Windows)
●
Connect the product to a computer by using a USB cable and install the software (Mac OS X)
●
Connect the product to a network by using a network cable and install the software (Mac OS X)
11
Connect the product to a computer by using a USB
cable and install the software (Windows)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a
cable that is no longer than 2 m (6.5 ft).
CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.
1.
Close all open programs on the computer.
2.
Verify the product is in the Ready state.
NOTE: When the product is connected with a USB cable, the software installation process
requires that the product is turned on and in the Ready state. Configure the following setting so the
product wakes from Sleep mode during the software installation process and whenever it receives
a print job:
a.
On the product control panel, press the Home
b.
Open the following menus:
c.
12
◦
Administration
◦
General Settings
◦
Energy Settings
◦
Sleep Timer Settings
◦
Wake/Auto On Events
button.
Highlight the All events option and press the OK button.
3.
Install the software from the CD, and follow the on-screen instructions.
4.
When prompted, select the Directly connect to this computer using USB cable option,
and then click the Next button.
Chapter 2 Connect the product and install software
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5.
When the software prompts you, connect the USB cable to the product and the computer.
6.
At the end of the installation, click the Finish button, or click the More Options button to install
more software or configure basic digital sending features for the product.
7.
Print a page from any program to make sure that the software is correctly installed.
Connect the product to a computer by using a USB cable and install the software (Windows)
13
Connect the product to a network by using a
network cable and install the software (Windows)
Configure the IP address
1.
Make sure the product is turned on and that the Ready message displays on the product controlpanel display.
2.
Connect the network cable to the product and to the network.
3.
Wait for 60 seconds before continuing. During this time, the network recognizes the product and
assigns an IP address or host name for the product.
4.
To identify the product IP address or host name, on the product control panel press the Home
button, open the How to Connect menu, and select the Network Address option.
You can also find the IP address or host name by printing a configuration page.
14
a.
On the product control panel, press the Home
b.
Open the following menus:
●
Administration
●
Reports
●
Configuration/Status Pages
button.
c.
Select the Configuration Page option.
d.
Scroll up to the Print option, and then press the OK button.
Chapter 2 Connect the product and install software
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e.
Find the IP address on the Jetdirect page.
Jetdirect Page
HP Color LaserJet
Page 1
5.
IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure
the IP address. Otherwise, the network configuration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must
manually configure the IP address.
Install the software
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1.
Close all programs on the computer.
2.
Install the software from the CD.
3.
Follow the on-screen instructions.
4.
When prompted, select the Connect through a wired network option.
5.
From the list of available products, select the one that has the correct IP address. If the product is
not listed, manually enter the product's IP Address, Host Name, or Hardware Address.
6.
At the end of the installation, click the Finish button, or click the More Options button to install
more software or configure basic digital sending features for the product.
7.
Print a page from any program to make sure that the software is correctly installed.
Connect the product to a network by using a network cable and install the software (Windows)
15
Connect the product to a computer by using a USB
cable and install the software (Mac OS X)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a
cable that is no longer than 2 m (6.5 ft).
1.
Connect the USB cable to the product and the computer.
2.
Verify the product is in the Ready state.
NOTE: When the product is connected with a USB cable, the software installation process
requires that the product is turned on and in the Ready state. Configure the following setting so the
product wakes from Sleep mode during the software installation process and whenever it receives
a print job:
a.
On the product control panel, press the Home
b.
Open the following menus:
c.
16
◦
Administration
◦
General Settings
◦
Energy Settings
◦
Sleep Timer Settings
◦
Wake/Auto On Events
button.
Highlight the All events option and press the OK button.
3.
Install the software from the CD.
4.
Click the product icon, and follow the on-screen instructions.
5.
Click the Close button.
6.
Print a page from any program to make sure that the software is correctly installed.
Chapter 2 Connect the product and install software
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Connect the product to a network by using a
network cable and install the software (Mac OS X)
Configure the IP address
1.
Make sure the product is turned on and that the Ready message displays on the product controlpanel display.
2.
Connect the network cable to the product and to the network.
3.
Wait for 60 seconds before continuing. During this time, the network recognizes the product and
assigns an IP address or host name for the product.
4.
To identify the product IP address or host name, on the product control panel press the Home
button, open the How to Connect menu, and select the Network Address option.
You can also find the IP address or host name by printing a configuration page.
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a.
On the product control panel, press the Home
b.
Open the following menus:
●
Administration
●
Reports
●
Configuration/Status Pages
button.
c.
Select the Configuration Page option.
d.
Scroll up to the Print option, and then press the OK button.
Connect the product to a network by using a network cable and install the software (Mac OS X)
17
e.
Find the IP address on the Jetdirect page.
Jetdirect Page
HP Color LaserJet
Page 1
5.
IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure
the IP address. Otherwise, the network configuration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must
manually configure the IP address.
Install the software
1.
Close all programs on the computer.
2.
Install the software from the CD.
3.
Click the product icon, and follow the on-screen instructions.
4.
Click the Close button when the installation is complete.
NOTE: Complete the following steps after completing the printing-system software installation
only if you did not add a printer when running the installer.
5.
menu, click the System Preferences menu, and then click
At the computer, open the Apple
the Print & Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
6.
Click the plus symbol (+).
7.
Use either Bonjour (default browser) or IP Printing for the network connection.
NOTE: Bonjour is the easiest and best method to use if the product is installed on your local
network.
IP Printing must be used to install the product on a different network.
18
Chapter 2 Connect the product and install software
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If you are using Bonjour, complete the following steps:
a.
Click the Default Browser tab.
b.
Select the product from the list. The software verifies that the product is connected to the
network. The Print Using field is automatically populated with the correct PPD for the
product.
NOTE: If you are on a network that has more than one product, print a configuration page
and match the Bonjour Printer Name to the name on the list to identify the product that you
are installing.
NOTE: If the product does not appear in the list, verify that the product is on and
connected to the network, then try turning the product off and then on again. If the product
PPD is not in the Print Using drop-down list, turn the computer off and then on again, and
then restart the setup process.
c.
Click the Add button to complete the setup process.
If you are using the IP Printing method, complete the following steps:
ENWW
a.
Click the IP Printer tab.
b.
Choose HP Jet Direct – Socket from the Protocol drop-down menu. This is the
recommended setting for HP products.
c.
Type the IP address into the Address field on the add printer screen.
d.
The Name, Location, and Print Using information are automatically filled in. If the
product PPD is not in the Print Using field, turn the computer off and then on again, and
then restart the setup process.
Connect the product to a network by using a network cable and install the software (Mac OS X)
19
20
Chapter 2 Connect the product and install software
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3
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Input trays and output bins
●
Supported paper sizes
●
Supported paper types
●
Configure trays
●
Alternative letterhead mode
●
Tray 1
●
Tray 2 and Tray 3
●
500-sheet trays
●
3,500-sheet high-capacity tray
●
Use paper output options
21
Supported paper sizes
NOTE: To obtain the best results, select the correct paper size and type in the print driver before
printing.
Table 3-1 Supported paper sizes
Size and dimensions
Tray 1
Tray 2
Tray 3
Optional
500-sheet
trays
3,500-sheet
high-capacity
tray
Automatic
duplex
printing
Letter
279 x 216 mm (11 x 8.5 in)
Letter Rotated
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Executive
267 x 184 mm (10.5 x 7.3 in)
Statement
216 x 140 mm (8.5 x 5.5 in)
Oficio 8.5 x 13
216 x 330 mm (8.5 x 13 in)
11 x 17
279 x 432 mm (11 x 17 in)
12 x 18
305 x 457 mm (12 x 18 in)
3x5
76 x 127 mm (3 x 5 in)
4x6
102 x 152 mm (4 x 6 in)
5x7
127 x 178 mm (5 x 7 in)
5x8
127 x 203 mm (5 x 8 in)
A3
297 x 420 mm
(11.7 x 16.5 in)
22
Chapter 3 Input trays and output bins
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Table 3-1 Supported paper sizes (continued)
Size and dimensions
Tray 1
Tray 2
Tray 3
Optional
500-sheet
trays
3,500-sheet
high-capacity
tray
Automatic
duplex
printing
A4
297 x 210 mm (11.7 x 8.3 in)
A4 Rotated
210 x 297 mm (8.3 x 11.7 in)
A5
210 x 148 mm (8.3 x 5.8 in)
A6
105 x 148 mm (4.1 x 5.8 in)
RA3
305 x 430 mm (12 x 17 in)
RA4
215 x 305 mm (8.5 x 12.0 in)
SRA4
225 x 320 mm (8.9 x 12 in)
B4 (JIS)
257 x 364 mm
(10.1 x 14.3 in)
B5 (JIS)
257 x 182 mm (10.1 x 7.2 in)
B6 (JIS)
128 x 182 mm (5.0 x 7.2 in)
10 x 15 cm
102 x 152 mm (4 x 6 in)
216 x 343 mm (8.5 x 14 in)
Oficio 216 x 347
216 x 347 mm (8.5 x 13.7 in)
8K 270 x 390 mm
270 x 390 mm
(10.6 x 15.4 in)
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Supported paper sizes
23
Table 3-1 Supported paper sizes (continued)
Size and dimensions
Tray 1
Tray 2
Tray 3
Optional
500-sheet
trays
3,500-sheet
high-capacity
tray
Automatic
duplex
printing
16K 195 x 270 mm
270 x 195 mm (10.6 x 7.7 in)
8K 260 x 368 mm
260 x 368 mm
(10.2 x 14.5 in)
16K 184 x 260 mm
260 x 184 mm (10.2 x 7.2 in)
8K 273 x 394 mm
273 x 394 mm (10.8 x 16 in)
16K 197 x 273 mm
273 x 197 mm (10.8 x 7.8 in)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
D Postcard (JIS)
148 x 200 mm (5.8 x 7.9 in)
Envelope #9
98 x 225 mm (3.9 x 8.9 in)
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Envelope B5
176 x 250 mm (6.9 x 9.8 in)
Envelope C5
162 x 229 mm (6.4 x 9.0 in)
Envelope C6
114 x 162 mm (4.5 x 6.4 in)
Envelope DL
110 x 220 mm (4.3 x 8.7 in)
24
Chapter 3 Input trays and output bins
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Table 3-1 Supported paper sizes (continued)
Size and dimensions
Tray 1
Tray 2
Tray 3
Optional
500-sheet
trays
3,500-sheet
high-capacity
tray
Automatic
duplex
printing
Custom
76 x 127 mm to
312 x 470 mm (3.0 x 5.0 in)
to (12.3 x 18.5 in)
Banner printing from Tray 1:
Length from 470 mm to
508 mm (18.5 in to 20 in)
Custom
148 x 210 mm to
364 x 297 mm (5.8 x 8.3 in)
to (14.3 x 11.7 in)
Custom
148 x 210 mm to
432 x 297 mm (5.8 x 8.3 in)
to (17 x 12.7 in)
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Supported paper sizes
25
Supported paper types
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/
lj700M712.
NOTE: To obtain the best results, select the correct paper size and type in the print driver before
printing.
Table 3-2 Supported paper types
Paper type
Tray 1
Tray 2 and
Tray 3
Optional 500sheet trays
3,500-sheet
high-capacity
tray
Automatic
duplex
printing
Plain
HP EcoSMART Lite
Light 60–74 g
Intermediate 85–95 g
Bond
Recycled
Mid-Weight 96–110 g
Heavy 111–130 g
Extra Heavy 131–175 g
Cardstock 176–220 g
Transparency
Labels
Letterhead
Envelope
Heavy Envelope
Preprinted
Prepunched
Colored
Rough
Heavy Rough
26
Chapter 3 Input trays and output bins
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Configure trays
The product automatically prompts you to configure a tray for type and size in the following situations:
●
When you load paper into the tray
●
When you specify a particular tray or paper type for a print job through the print driver or a
software program and the tray is not configured to match the print-job’s settings
NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the
Any Size paper size and the Any Type paper type settings. In this situation, if the print job does not
specify a tray, the product prints from Tray 1, even if the paper size and type settings in the print job
do not match the paper loaded in Tray 1.
Configure a tray when loading paper
1.
Load paper in the tray. If you are using Tray 2 or Tray 3, close the tray.
2.
The tray configuration message displays on the product control panel.
3.
Do one of the following:
●
Press the OK button to accept the detected size and type.
●
To modify the paper size or type for the tray, select the Modify option, and then press the
OK button.
a.
Highlight the correct size, and then press the OK button.
b.
Highlight the correct type, and then press the OK button.
Configure a tray to match print job settings
1.
In the software program, specify the source tray, the paper size, and the paper type.
2.
Send the job to the product.
If the tray needs to be configured, a tray configuration message displays on the product control
panel.
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3.
Load the tray with the specified type and size of paper, and then close the tray.
4.
Do one of the following:
●
Press the OK button to accept the detected size and type.
●
To modify the paper size or type for the tray, select the Modify option, and then press the
OK button.
a.
Highlight the correct size, and then press the OK button.
b.
Highlight the correct type, and then press the OK button.
Configure trays
27
Configure a tray by using the control panel
You can also configure the trays for type and size without a prompt from the product.
28
1.
On the product control panel, press the Home
2.
Open the Trays menu.
3.
Highlight the paper size or type setting for the tray that you want to configure, and then press the
OK button.
4.
Highlight the paper size or paper type from the list of options, and then press the OK button.
Chapter 3 Input trays and output bins
button.
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Alternative letterhead mode
Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper
into the tray the same way for all print or copy jobs, whether you are printing or copying to one side of
the sheet of paper or to both sides. When using this mode, load paper the same way you would for
automatic duplex printing.
To use the feature, enable it by using the product control-panel menus. To use the feature with
Windows, you also need to enable the feature in the print driver and configure the paper type in the
print driver.
Enable Alternative Letterhead Mode by using the product control-panel menus
1.
On the product control panel, press the Home
2.
Open the following menus:
3.
●
Administration
●
Manage Trays
●
Alternative Letterhead Mode
button.
Select the Enable option, and press the OK button.
To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print
job.
Print with Alternative Letterhead Mode (Windows)
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Advanced tab.
4.
Expand the Printer Features list.
5.
Open the Alternative Letterhead Mode drop-down list, and click the On option.
6.
Click the Apply button.
7.
Click the Paper/Quality tab.
8.
From the Paper type drop-down list, click the More... option.
9.
Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
11. Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
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Alternative letterhead mode
29
Tray 1
Tray capacity and paper orientation
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For
short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-3 Tray 1 capacity
Paper type
Specifications
Quantity
Paper
Range:
Maximum stack height: 13 mm (0.5 in)
60 g/m2 (16 lb) to 199g/m2 (53 lb)
Up to 100 sheets of 60 to 120 g/m2 (16 to
32 lb)
Fewer than 100 sheets of (120 to 199 g/m2)
(32 to 53 lb) paper
Envelopes
75 g/m2 (20 lb) to 90 g/m2 (24 lb)
Up to 10 envelopes
Labels
up to 0.23 mm (9 mils) thick
Maximum stack height: 13 mm (0.5 in)
Transparencies
0.10 to 0.13 mm (4 to 5 mils) thick
Maximum stack height: 13 mm (0.5 in)
Single-sided printing
Manual duplex printing and
Alternative Letterhead Mode
Envelopes
Face-up
Face-down
Face-up
Top edge leading into the product
Long edge leading into the product, top
edge at the front of the product
Short, postage end leading into the product
Table 3-4 Tray 1 paper orientation
30
Chapter 3 Input trays and output bins
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Load Tray 1
1.
Open Tray 1.
2.
Pull out the paper support.
3.
For paper larger than Letter or A4 size, fold
out the extension.
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Tray 1
31
32
4.
Slide the paper-width guides wider than the
paper.
5.
Load the paper into the tray. Make sure that
the paper fits under the tabs and below the
maximum-height indicators.
6.
Adjust the paper-width guides so that they
lightly touch the paper stack but do not bend
the paper.
Chapter 3 Input trays and output bins
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Tray 2 and Tray 3
Tray capacity and paper orientation
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For
short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-5 Tray 2 and Tray 3 capacity
Paper type
Specifications
Quantity
Paper
Range:
Equivalent to 250 sheets of 75 g/m2 (20 lb)
60 g/m2 (16 lb) to 130 g/m2 (35 lb)
Table 3-6 Tray 2 and Tray 3 paper orientation
Single-sided printing
Automatic duplex printing and
Alternative Letterhead Mode
Envelopes
Face-down
Face-up
Print envelopes only from Tray 1.
Top edge at the front of the tray
Bottom edge at the front of the tray
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Tray 2 and Tray 3
33
Load Tray 2 and Tray 3
34
1.
Open the tray.
2.
Adjust the paper-guides to the correct paper
size.
Chapter 3 Input trays and output bins
ENWW
3.
Load the paper into the tray. Make sure that
the stack is flat at all four corners and that the
top of the stack is below the maximum-height
indicators.
4.
Close the tray.
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Tray 2 and Tray 3
35
500-sheet trays
500-sheet tray capacity and paper orientation
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For
short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-7 500-sheet tray capacity
Paper type
Specifications
Quantity
Paper
Range:
Equivalent to 500 sheets of 75 g/m2 (20 lb)
60 g/m2 (16 lb) to 130 g/m2 (35 lb)
Table 3-8 500-sheet tray paper orientation
36
Single-sided printing
Automatic duplex printing and
Alternative Letterhead Mode
Envelopes
Face-down
Face-up
Print envelopes only from Tray 1.
Top edge at the front of the tray
Bottom edge at the front of the tray
2
2
3
3
Chapter 3 Input trays and output bins
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Load the 500-sheet trays
1.
Open the tray.
2
3
2.
Adjust the paper-size guides to the correct
paper size.
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500-sheet trays
37
3.
Load the paper into the tray. Make sure that
the stack is flat at all four corners and that the
top of the stack is below the maximum-height
indicators.
4.
Close the tray.
2
3
38
Chapter 3 Input trays and output bins
ENWW
3,500-sheet high-capacity tray
3,500-sheet high-capacity input capacity and paper orientation
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For
short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-9 3,500-sheet high-capacity input tray capacity
Paper type
Specifications
Quantity
Paper
Range:
Equivalent to 3,500 sheets of 75 g/m2 (20
lb)
60 g/m2 (16 lb) to 130 g/m2 (35 lb)
Table 3-10 3,500-sheet high-capacity input tray paper orientation
Single-sided printing
Automatic duplex printing and
Alternative Letterhead Mode
Envelopes
Face-up
Face-down
Print envelopes only from Tray 1.
Top edge at the back of the tray
Top edge at the back of the tray
Load the 3,500-sheet high-capacity tray
The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper.
1.
Open the right and left sides of the tray.
4
ENWW
3,500-sheet high-capacity tray
39
2.
On each side, adjust the paper-size lever to
the correct position for the paper you are
using.
4
3.
Load full reams of paper into each side of the
tray. The right side holds 1,500 sheets of
paper. The left side holds 2,000 sheets of
paper.
4
NOTE: For best results, load full reams of
paper. Avoid dividing reams into smaller
sections.
4.
Close the right and left sides of the tray.
4
40
Chapter 3 Input trays and output bins
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Use paper output options
Output bin
The standard output bin collects paper face-down, in the correct order.
The standard output bin holds up to 250 sheets of 75 g/m2 (20 lb) paper.
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Use paper output options
41
42
Chapter 3 Input trays and output bins
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4
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Parts, supplies, and accessories
●
Order parts, accessories, and supplies
●
HP policy on non-HP supplies
●
HP anticounterfeit Web site
●
Print when a toner cartridge is at estimated end of life
●
Enable or disable the Very Low Settings options from the control panel
●
Customer self-repair parts
●
Accessories
●
Toner cartridge
43
Order parts, accessories, and supplies
44
Order supplies and paper
www.hp.com/go/suresupply
Order genuine HP parts or accessories
www.hp.com/buy/parts
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using HP software
The HP Embedded Web Server contains a link to the HP
SureSupply Web site, which provides options for purchasing
Original HP supplies.
Chapter 4 Parts, supplies, and accessories
ENWW
HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or
remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does
not affect either the warranty to the customer or any HP support contract with the customer. However, if
product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner
cartridge, HP will charge its standard time and materials charges to service the product for the
particular failure or damage.
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HP policy on non-HP supplies
45
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel
message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps
to resolve the problem.
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
46
●
The supplies status page indicates that a non-HP supply is installed.
●
You are experiencing a high number of problems with the cartridge.
●
The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).
Chapter 4 Parts, supplies, and accessories
ENWW
Print when a toner cartridge is at estimated end of
life
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<Supply> Low
This message displays when a supply is nearing the estimated
end of its useful life.
<Supply> Very Low
This message displays when a supply is at its estimated end of
useful life. Print-quality problems can occur when using a
supply that is at its estimated end of life.
Print when a toner cartridge is at estimated end of life
47
Enable or disable the Very Low Settings options
from the control panel
You can enable or disable the default settings at any time, and you do not have to re-enable them
when you install a new cartridge.
1.
From the product control panel, press the Home
2.
Open the following menus:
3.
●
Administration
●
Manage Supplies
●
Supply Settings
button.
Open one of the following options:
●
Black Cartridge
●
Maintenance Kit
4.
Select the Very Low Settings option.
5.
Select one of the following options:
●
Select the Stop option to set the product to stop printing (including printing faxes) until you
replace the cartridge.
●
Select the Prompt to continue option to set the product to stop printing (including printing
faxes) and prompt you to replace the cartridge. You can acknowledge the prompt and
continue printing.
●
Select the Continue option to set the product to alert you that the cartridge is very low but to
continue printing.
NOTE: Using the Continue setting allows printing beyond Very Low without customer
interaction and can result in unsatisfactory print quality.
If you select the Stop or Prompt to continue option, the product stops printing when it reaches the
Very Low threshold. When you replace the cartridge, the product automatically resumes printing.
When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will
not print when the product resumes printing. This can occur if the product has received more faxes than
the memory can hold while the product is waiting.
The product can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for color and black cartridges, but print quality might degrade.
Once an HP supply has reached Very Low, HP’s premium Protection Warranty on that supply has
ended.
48
Chapter 4 Parts, supplies, and accessories
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Customer self-repair parts
The following customer self-repair parts are available for the product.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are
willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot
support is not provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request
for no additional charge during the product warranty period.
NOTE: For more information, go to www.hp.com/go/customerselfrepair/lj700M712.
Table 4-1 Customer self-repair parts
Item
Description
Self-replacement
options
Part number
Hard disk drive kit
Replacement 320 GB HP HighPerformance Secure Hard Disk
Optional
CF235-67901
Replacement 320 GB HP HighPerformance Secure Hard Disk
(Government option)
Optional
CF235-67920
Replacement formatter assembly kit
Mandatory
CF235-67902
Replacement formatter assembly kit—
China
Mandatory
CF235-67903
Solid-state memory (SSM) module
Replacement memory module, 16 GB
Optional
CF235-67904
DIMM memory
Replacement 512 MB DIMM memory
Mandatory
CF235-67919
Tray 1 pickup roller/separation pad kit
Replacement pickup roller and
separation pad for Tray 1
Optional
CF235-67906
Tray 2 and Tray 3 pickup roller/
separation pad kit
Replacement pickup roller and
separation pad for Tray 2 or Tray 3
Optional
CF235-67909
Tray 2 assembly kit
Replacement for Tray 2
Mandatory
CF235-67911
Tray 3 assembly kit
Replacement for Tray 3
Mandatory
CF235-67912
1x500-sheet feeder
Replacement 1x500-sheet feeder
Mandatory
CF235-67914
Tray 3, 4, 5, and 6 roller kit
Replacement pickup, feed, and
separation rollers for Trays 3, 4, 5, and
6
Mandatory
CE710-69008
Tray 4, 5, or 6 assembly kit
Tray assembly
Mandatory
CF235-67917
1x500-sheet feeder with stand kit
Optional 500-sheet feeder with stand
Mandatory
CF235-67915
3x500-sheet feeder with stand kit
Optional 3x500-sheet feeder with stand
Mandatory
CF235-67916
3,500-sheet high-capacity input feeder
with stand kit
Optional 3,500-sheet high-capacity input
feeder with stand
Mandatory
CF235-67918
3,500-sheet high-capacity input feeder
left tray assembly
Left tray for the 3,500-sheet highcapacity input feeder
Mandatory
CF235-60103
Formatter assembly kit
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Customer self-repair parts
49
Table 4-1 Customer self-repair parts (continued)
Item
Description
Self-replacement
options
Part number
3,500-sheet high-capacity input feeder
right tray assembly
Right tray for the 3,500-sheet highcapacity input feeder
Mandatory
CF235-60104
3,500-sheet tray roller kit
Replacement pickup, feed, and
separation rollers for the 3,500-sheet
high-capacity input feeder
Mandatory
5851-5011
Transfer-roller kit
Replacement transfer roller
Mandatory
CF235-67910
Duplexer kit
Optional duplexer kit
Mandatory
CF235-67913
Fuser assembly kit (110V)
Replacement 110V fuser assembly kit
Mandatory
CF235-67921
Fuser assembly kit (220V)
Replacement 220V fuser assembly kit
Mandatory
CF235-67922
Maintenance kit (110V)
Product maintenance kit
Mandatory
CF235-67907
Mandatory
CF235-67908
Maintenance kit (220V)
50
●
110-Volt fuser
●
Transfer roller
●
Tray 1 pickup roller and separation
pad
●
Tray 2 and 3 pickup and feed
rollers
●
Tray 2 and 3 separation pads
Product maintenance kit
●
220-Volt fuser
●
Transfer roller
●
Tray 1 pickup roller and separation
pad
●
Tray 2 and 3 pickup and feed
rollers
●
Tray 2 and 3 separation pads
Trays 3, 4, 5, and 6 label kit
Replacement labels for Trays 3, 4, 5,
and 6
Mandatory
CE707-00001
Toner cartridge
Standard capacity
Mandatory
CF214-67901
High capacity
Mandatory
CF214-67902
Power cable 220V – 10A
Replacement cable – China
Mandatory
8121-0943
Power cable 110V – 13A
Replacement cable – Taiwan
Mandatory
8121-0964
Power cable 220V –10A
Replacement cable – Korea, EU generic
Mandatory
8121-0731
Power cable 110V – 12A
Replacement cable – Japan
Mandatory
8121-1143
Power cable 220V – 6A
Replacement cable – India
Mandatory
8121-0564
Chapter 4 Parts, supplies, and accessories
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Table 4-1 Customer self-repair parts (continued)
Item
Description
Self-replacement
options
Part number
Power cable 220V – 10A
Replacement cable – UK/Asia Pacific
Mandatory
8121-0739
Power cable 220V – 10A
Replacement cable – Australia/New
Zealand
Mandatory
8121-0837
Power cable 220V – 10A
Replacement cable – Israel
Mandatory
8121-1004
Power cable 220V – 10A
Replacement cable – Denmark
Mandatory
8121-0733
Power cable 220V – 10A
Replacement cable – South Africa
Mandatory
8121-0737
Power cable 220V – 10A
Replacement cable – Switzerland
Mandatory
8121-0738
Power cable 110V – 10A Brazil
Replacement cable – Brazil
Mandatory
8121-1071
Power cable 220V – 10A Argentina
Replacement cable – Argentina
Mandatory
8121-0729
Power cable 110V – 13A North
America
Replacement cable – North America
Mandatory
8121-0740
Power cable 220V – 10A South
America/Chile/Peru
Replacement cable – South America/
Chile/Peru
Mandatory
8121-0735
Power cable 220V / 110V – Thailand/
Philippines
Replacement cable – Thailand/
Philippines
Mandatory
8121-0734
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Customer self-repair parts
51
Accessories
52
Item
Description
Part number
500-sheet tray and feeder unit
Optional tray to increase paper capacity
CF239A
1x500-sheet feeder, cabinet, and stand
Optional tray to increase paper capacity
CF243A
3x500-sheet feeder and stand
Optional tray to increase paper capacity
CF242A
3,500-sheet high-capacity input and
stand
Optional tray to increase paper capacity
CF245A
Duplex printing assembly
Optional accessory to print on both
sides of the paper
CF240A
HP Jetdirect print servers
HP Jetdirect ew2500 Wireless Print
Server
J8021A
HP Jetdirect 2700w USB Wireless Print
Server
J8026A
USB cable
Standard USB-compatible device
connector, 2 m (6.5 ft)
C6518A
DIMM memory
Optional 512 MB DIMM memory
CE483A
Chapter 4 Parts, supplies, and accessories
ENWW
Toner cartridge
Toner-cartridge view
1
Imaging drum
CAUTION:
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Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.
2
Memory chip
3
Pull-tab for the sealing tape
Toner cartridge
53
Toner-cartridge information
Capacity
Cartridge number
Part number
Standard-capacity replacement black
toner cartridge
14A
CF214A
High-capacity replacement black toner
cartridge
14X
CF214X
For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
The information contained herein is subject to change without notice. For the latest supplies information
go to www.hp.com/go/lj700M712_manuals.
Recycle the toner cartridge
To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge
arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete
information, see the recycling guide that is included with each new HP supply item.
Toner-cartridge storage
Do not remove the toner cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes.
HP policy on non-HP toner cartridges
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or
remanufactured.
NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and
service agreements.
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Chapter 4 Parts, supplies, and accessories
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Replace the toner cartridge
CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water.
Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is on the toner-cartridge box.
1.
Press the cartridge-door-release button.
2
3
2.
Open the cartridge door.
2
3
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Toner cartridge
55
3.
Remove the used toner cartridge from the
product.
2
3
4.
Remove the new toner cartridge from the bag.
Place the used toner cartridge in the bag for
recycling.
5.
Grasp the front and back of the toner
cartridge, and distribute the toner by gently
rocking the toner cartridge five or six times.
CAUTION: Do not touch the shutter or the
surface of the roller.
56
Chapter 4 Parts, supplies, and accessories
ENWW
6.
Remove the shipping tape from the new toner
cartridge. Recycle the tape with the used toner
cartridge.
7.
Align the toner cartridge with the tracks inside
the product, and insert the toner cartridge until
it is firmly seated.
2
3
8.
Close the cartridge door. After a short time,
the control panel should display the Ready
message.
2
3
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Toner cartridge
57
58
Chapter 4 Parts, supplies, and accessories
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5
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Print
●
Supported print drivers (Windows)
●
Change print-job settings (Windows)
●
Change print-job settings (Mac OS X)
●
Print tasks (Windows)
●
Print tasks (Mac OS X)
●
Additional print tasks (Windows)
●
Additional print tasks (Mac OS X)
●
Store print jobs on the product
●
Add a job-separator page (Windows)
●
Use HP ePrint
●
Use the HP ePrint Mobile Driver
●
Use Apple AirPrint
●
Use HP Smart Print (Windows)
●
Use easy-access USB printing
59
Supported print drivers (Windows)
Print drivers provide access to the product features and allow the computer to communicate with the
product (using a printer language). The following print drivers are available at www.hp.com/go/
lj700M712_software.
HP PCL 6 driver
HP UPD PS driver
HP UPD PCL 5
HP UPD PCL 6
●
Provided as the default driver on the in-box CD. This driver is automatically
installed unless you select a different one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for
most users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the
best speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
●
Recommended for printing with Adobe® software programs or with other
highly graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript
flash font support
●
Recommended for general office printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single
driver for use with multiple product models
●
Preferred when printing to multiple product models from a mobile Windows
computer
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for
most users
●
Developed to align with Windows Graphic Device Interface (GDI) for best
speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to
virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on
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Chapter 5 Print
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proven HP print driver technology and has been tested thoroughly and used with many software
programs. It is a powerful solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers configuration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables
features that are available for the product, such as two-sided printing and stapling, so you do not need
to enable them manually.
For more information, go to www.hp.com/go/upd.
UPD installation modes
Traditional mode
Dynamic mode
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●
To use this mode, download UPD from the Internet. Go to www.hp.com/go/
upd.
●
Use this mode if you are installing the driver for a single computer.
●
It operates with a specific product.
●
If you use this mode, you must install UPD separately for each computer and
for each product.
●
To use this mode, download UPD from the Internet. Go to www.hp.com/go/
upd.
●
Dynamic mode allows you to use a single driver installation, so you can
discover and print to HP products in any location.
●
Use this mode if you are installing UPD for a workgroup.
Supported print drivers (Windows)
61
Change print-job settings (Windows)
Change the settings for all print jobs until the software program is
closed
The steps can vary; this procedure is most common.
1.
From the software program, select the Print option.
2.
Select the product, and then click Properties or Preferences.
Change the default settings for all print jobs
1.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
default Start menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control
Panel, and then click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click
Devices and Printers.
2.
Right-click the print-driver icon, and then select Printing Preferences.
Change the product configuration settings
1.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
default Start menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control
Panel, and then click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click
Devices and Printers.
62
2.
Right-click the print-driver icon, and then select Properties or Printer properties.
3.
Click the Device Settings tab.
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Change print-job settings (Mac OS X)
Change the settings for all print jobs until the software program is
closed
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then open a menu for which you want to change the print settings.
4.
For each menu, select the print settings that you want to change.
5.
Change the settings that you want on the various menus.
Change the default settings for all print jobs
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then open a menu for which you want to change the print settings.
4.
For each menu, select the print settings that you want to save for reuse.
5.
In the Presets menu, click the Save As... option, and enter a name for the preset.
6.
Click the OK button.
These settings are saved in the Presets menu. To use the new settings, you must select the saved preset
option every time you open a program and print.
Change the product configuration settings
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1.
menu, click the System Preferences menu, and then click
At the computer, open the Apple
the Print & Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
2.
Select the product in the left side of the window.
3.
Click the Options & Supplies button.
4.
Click the Driver tab.
5.
Configure the installed options.
Change print-job settings (Mac OS X)
63
Print tasks (Windows)
Use a printing shortcut (Windows)
64
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Printing Shortcuts tab.
Chapter 5 Print
ENWW
4.
Select one of the shortcuts. Click the OK
button to close the Document Properties
dialog box.
NOTE: When you select a shortcut, the
corresponding settings change on the other
tabs in the print driver.
5.
In the Print dialog box, click the OK button to
print the job.
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Print tasks (Windows)
65
Create printing shortcuts (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Printing Shortcuts tab.
4.
Select an existing shortcut as a base.
NOTE: Always select a shortcut before
adjusting any of the settings on the right side
of the screen. If you adjust the settings and
then select a shortcut, all your adjustments are
lost.
66
Chapter 5 Print
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5.
Select the print options for the new shortcut.
6.
Click the Save As button.
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Print tasks (Windows)
67
68
7.
Enter a name for the shortcut, and then click
the OK button.
8.
Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
Chapter 5 Print
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Automatically print on both sides (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Finishing tab.
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Print tasks (Windows)
69
70
4.
Select the Print on both sides check box.
Click the OK button to close the Document
Properties dialog box.
5.
In the Print dialog box, click the OK button to
print the job.
Chapter 5 Print
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Manually print on both sides (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Finishing tab.
4.
Select the Print on both sides (manually)
check box. Click the OK button to print the
first side of the job.
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Print tasks (Windows)
71
72
5.
Retrieve the printed stack from the output bin,
and place it with the printed-side facing down
in Tray 1.
6.
If prompted, touch the appropriate control
panel button to continue.
Chapter 5 Print
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Print multiple pages per sheet (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Finishing tab.
4.
Select the number of pages per sheet from the
Pages per sheet drop-down list.
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Print tasks (Windows)
73
74
5.
Select the correct Print page borders,
Page order, and Orientation options.
Click the OK button to close the Document
Properties dialog box.
6.
In the Print dialog box, click the OK button to
print the job.
Chapter 5 Print
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Select the page orientation (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Finishing tab.
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Print tasks (Windows)
75
4.
In the Orientation area, select the Portrait
or Landscape option.
To print the page image upside down, select
the Rotate by 180 degrees option.
Click the OK button to close the Document
Properties dialog box.
5.
76
In the Print dialog box, click the OK button to
print the job.
Chapter 5 Print
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Select the paper type (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
From the Paper type drop-down list, click the
More... option.
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Print tasks (Windows)
77
78
5.
Expand the list of Type is: options.
6.
Expand the category of paper types that best
describes your paper.
Chapter 5 Print
ENWW
7.
Select the option for the type of paper you are
using, and click the OK button.
8.
Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
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Print tasks (Windows)
79
Print the first or last page on different paper (Windows)
80
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
In the Special pages area, click the Print
pages on different paper option, and
then click the Settings button.
Chapter 5 Print
ENWW
5.
In the Pages in document area, select
either the First or Last option.
6.
Select the correct options from the Paper
source and Paper type drop-down lists.
Click the Add button.
7.
If you are printing both the first and last pages
on different paper, repeat steps 5 and 6,
selecting the options for the other page.
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Print tasks (Windows)
81
82
8.
Click the OK button.
9.
Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
Chapter 5 Print
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Scale a document to fit page size (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Effects tab.
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Print tasks (Windows)
83
4.
Select the Print document on option, and
then select a size from the drop-down list.
Click the OK button to close the Document
Properties dialog box.
5.
84
In the Print dialog box, click the OK button to
print the job.
Chapter 5 Print
ENWW
Create a booklet (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Finishing tab.
4.
Select the Print on both sides check box.
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Print tasks (Windows)
85
5.
In the Booklet layout drop-down list, click
the Left binding or Right binding option.
The Pages per sheet option automatically
changes to 2 pages per sheet.
Click the OK button to close the Document
Properties dialog box.
6.
86
In the Print dialog box, click the OK button to
print the job.
Chapter 5 Print
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Print tasks (Mac OS X)
Use a printing preset (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
In the Presets menu, select the printing preset.
4.
Click the Print button.
NOTE: To use print-driver default settings, select the standard option.
Create a printing preset (Mac OS X)
Use printing presets to save the current print settings for reuse.
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then open a menu for which you want to change the print settings.
4.
For each menu, select the print settings that you want to save for reuse.
5.
In the Presets menu, click the Save As... option, and enter a name for the preset.
6.
Click the OK button.
Automatically print on both sides (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Layout menu.
4.
Select a binding option from the Two-Sided drop-down list.
5.
Click the Print button.
Manually print on both sides (Mac OS X)
ENWW
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select this product.
3.
Open the Manual Duplex menu.
4.
Click the Manual Duplex box, and select a binding option.
Print tasks (Mac OS X)
87
5.
Click the Print button.
6.
Go to the product, and remove any blank paper that is in Tray 1.
7.
Retrieve the printed stack from the output bin and place it with the printed-side facing down in the
input tray.
8.
If prompted, press the appropriate control panel button to continue.
Print multiple pages per sheet (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Layout menu.
4.
From the Pages per Sheet drop-down list, select the number of pages that you want to print on
each sheet.
5.
In the Layout Direction area, select the order and placement of the pages on the sheet.
6.
From the Border menu, select the type of border to print around each page on the sheet.
7.
Click the Print button.
Select the page orientation (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
In the Copies & Pages menu, click the Page Setup button.
4.
Click the icon that represents the page orientation that you want to use, and then click the OK
button.
5.
Click the Print button.
Select the paper type (Mac OS X)
88
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Finishing menu.
4.
Select a type from the Media Type drop-down list.
5.
Click the Print button.
Chapter 5 Print
ENWW
Print a cover page (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Cover Page menu.
4.
Select where to print the cover page. Click either the Before Document button or the After
Document button.
5.
In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select the standard option from the Cover Page Type
menu.
6.
Click the Print button.
Scale a document to fit page size (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Paper Handling menu.
4.
In the Destination Paper Size area, click the Scale to fit paper size box, and then select
the size from the drop-down list.
5.
Click the Print button.
Create a booklet (Mac OS X)
ENWW
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Layout menu.
4.
Select a binding option from the Two-Sided drop-down list.
5.
Open the menus drop-down list, and then click the Booklet Printing menu.
6.
Click the Format Output As Booklet box, and select a binding option.
7.
Select the paper size.
8.
Click the Print button.
Print tasks (Mac OS X)
89
Additional print tasks (Windows)
Cancel a print job (Windows)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1.
2.
If the print job is currently printing, cancel it from the product control panel by following this
procedure:
a.
On the product control panel, press the Stop
b.
The product asks you to confirm the deletion. Press the OK button.
button.
You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box is briefly displayed on the computer screen,
allowing you to cancel the print job.
●
Windows print queue: If a print job is waiting in a print queue (computer memory) or
print spooler, delete the job there.
◦
Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and
then click Printers and Faxes. Double-click the product icon to open the window,
right-click the print job that you want to cancel, and then click Cancel.
◦
Windows Vista: Click the Windows icon in the lower left corner of the screen, click
Settings, and then click Printers. Double-click the product icon to open the window,
right-click the print job that you want to cancel, and then click Cancel.
◦
Windows 7: Click the Windows icon in the lower left corner of the screen, and then
click Devices and Printers. Double-click the product icon to open the window, rightclick the print job that you want to cancel, and then click Cancel.
Select the paper size (Windows)
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
Select a size from the Paper size drop-down list.
5.
Click the OK button.
6.
In the Print dialog box, click the OK button to print the job.
Select a custom paper size (Windows)
90
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
Chapter 5 Print
ENWW
3.
Click the Paper/Quality tab.
4.
Click the Custom button.
5.
Type a name for the custom size and specify the dimensions.
●
The width is the short edge of the paper.
●
The length is the long edge of the paper.
6.
Click the Save button, and then click the Close button.
7.
Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
Print watermarks (Windows)
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Effects tab.
4.
Select a watermark from the Watermarks drop-down list.
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the
watermark, and then click the OK button.
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5.
To print the watermark on the first page only, select the First page only check box. Otherwise,
the watermark is printed on each page.
6.
Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
Additional print tasks (Windows)
91
Additional print tasks (Mac OS X)
Cancel a print job (Mac OS X)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1.
2.
If the print job is currently printing, cancel it from the product control panel by following this
procedure:
a.
On the product control panel, press the Stop
b.
The product asks you to confirm the deletion. Press the OK button.
button.
You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box appears briefly on the computer screen,
allowing you to cancel the print job.
●
Mac print queue: Open the print queue by double-clicking the product icon in the dock.
Highlight the print job, and then click Delete.
Select the paper size (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
In the Copies & Pages menu, click the Page Setup button.
4.
Select a size from the Paper Size drop-down list, and then click the OK button.
5.
Click the Print button.
Select a custom paper size (Mac OS X)
92
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
In the Copies & Pages menu, click the Page Setup button.
4.
From the Paper Size drop-down list, select the Manage Custom Sizes option.
5.
Specify the dimensions for the page size, and then click the OK button.
6.
Click the OK button to close the Page Setup dialog.
7.
Click the Print button.
Chapter 5 Print
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Print watermarks (Mac OS X)
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1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Watermarks menu.
4.
From the Mode menu, select the Watermark option.
5.
From the Pages drop-down list, select whether to print the watermark on all pages or on the first
page only.
6.
From the Text drop-down list, select one of the standard messages, or select the Custom option
and type a new message in the box.
7.
Select options for the remaining settings.
8.
Click the Print button.
Additional print tasks (Mac OS X)
93
Store print jobs on the product
Create a stored job (Windows)
You can store jobs on the product so you can print them at any time.
94
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Job Storage tab.
Chapter 5 Print
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4.
Select a Job Storage Mode option.
●
Proof and Hold: Print and proof one
copy of a job and then print more copies.
●
Personal Job: The job does not print
until you request it at the product control
panel. For this job-storage mode, you can
select one of the Make Job Private/
Secure options. If you assign a personal
identification number (PIN) to the job, you
must provide the required PIN at the
control panel. If you encrypt the job, you
must provide the required password at the
control panel.
●
Quick Copy: Print the requested number
of copies of a job and then store a copy of
the job in the product memory so you can
print it again later.
●
Stored Job: Store a job on the product
and allow other users to print the job at
any time. For this job-storage mode, you
can select one of the Make Job
Private/Secure options. If you assign a
personal identification number (PIN) to the
job, the person who prints the job must
provide the required PIN at the control
panel. If you encrypt the job, the person
who prints the job must provide the
required password at the control panel.
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Store print jobs on the product
95
5.
To use a custom user name or job name, click
the Custom button, and then enter the user
name or the job name.
Select which option to use if another stored job
already has that name:
6.
●
Use Job Name + (1-99): Append a
unique number to the end of the job name.
●
Replace Existing File: Overwrite the
existing stored job with the new one.
Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
Create a stored job (Mac OS X)
You can store jobs on the product so you can print them at any time.
96
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Job Storage menu.
4.
In the Mode drop-down list, select the type of stored job.
●
Proof and Hold: Print and proof one copy of a job and then print more copies.
●
Personal Job: The job does not print until you request it at the product control panel. If you
assign a personal identification number (PIN) to the job, you must provide the required PIN at
the control panel.
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5.
●
Quick Copy: Print the requested number of copies of a job and then store a copy of the job
in the product memory so you can print it again later.
●
Stored Job: Store a job on the product and allow other users to print the job at any time. If
you assign a personal identification number (PIN) to the job, the person who prints the job
must provide the required PIN at the control panel.
To use a custom user name or job name, click the Custom button, and then enter the user name
or the job name.
Select which option to use if another stored job already has that name.
Use Job Name + (1 - 99)
Append a unique number to the end of the job name.
Replace Existing File
Overwrite the existing stored job with the new one.
6.
If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a
PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print
this job, the product prompts them to enter this PIN number.
7.
Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the product memory.
1.
On the product control panel, press the Home
2.
Highlight the Retrieve from Device Memory item, and then press the OK button.
3.
Highlight the name of the folder where the job is stored, and then press the OK button.
4.
Highlight the name of the job, and then press the OK button. If the job is private or encrypted,
enter the PIN or password.
5.
Adjust the number of copies, and then press the OK button to print the job.
button.
Delete a stored job
When you send a stored job to the product memory, the product overwrites any previous jobs with the
same user and job name. If a job is not already stored under the same user and job name, and the
product needs additional space, the product might delete other stored jobs starting with the oldest. You
can change the number of jobs that the product can store from the General Settings menu on the
product control panel.
Use this procedure to delete a job that is stored in the product memory.
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1.
On the product control panel, press the Home
2.
Highlight the Retrieve from Device Memory option, and then press the OK button.
3.
Select the name of the folder where the job is stored.
4.
Select the name of the job, and then press the OK button
button.
Store print jobs on the product
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98
5.
If the job is private or encrypted, enter the PIN or the password, and then press the OK button.
6.
Highlight the Delete option, and then press the OK button.
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Add a job-separator page (Windows)
The product can insert a blank page at the beginning of each print job to make sorting jobs easier.
NOTE: The following procedure turns on this setting for all print jobs.
1.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
default Start menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control
Panel, and then click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click
Devices and Printers.
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2.
Right-click the driver icon, and then select Properties or Printer properties.
3.
Click the Device Settings tab.
4.
Expand the Installable Options list.
5.
In the Job Separator drop-down list, select the Enabled option.
6.
Click the OK button.
Add a job-separator page (Windows)
99
Use HP ePrint
Use HP ePrint to print a document by sending it as an email attachment to the product's email address
from any email-enabled device.
NOTE: The product must be connected to a network and have Internet access to use HP ePrint.
1.
To use HP ePrint, you must first enable HP Web Services.
a.
Type the product IP address into the address line of a Web browser to open the
HP Embedded Web Server.
b.
Click the HP Web Services tab.
c.
Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
2.
Use the HP ePrintCenter Web site to define security settings and to configure default print settings
for all HP ePrint jobs sent to this product.
a.
Go to www.hpeprintcenter.com.
b.
Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.
c.
Select your product from the list, or click + Add printer to add it. To add the product, you
need the printer code, which is the segment of the product email address that is before the @
symbol.
NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it
expires, follow the instructions to enable HP Web Services again, and obtain a new code.
3.
100
d.
To prevent your product from printing unexpected documents, click ePrint Settings, and
then click the Allowed Senders tab. Click Allowed Senders Only, and add the email
addresses from which you want to allow ePrint jobs.
e.
To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click
Print Options, and select the settings that you want to use.
To print a document, attach it to an email message sent to the product's email address.
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Use the HP ePrint Mobile Driver
The HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrintcapable product. After installing the driver, open the Print option from within your application, and
then select HP ePrint Mobile from the installed printers list. This single driver makes it easy to find
HP ePrint-enabled products that are registered to your ePrintCenter account. The target HP product can
be at your desk or in a remote location, such as a branch office or across the globe—you can do
remote printing by using the Internet. The target product can be anywhere in the world; if it is Webconnected and registered in ePrintCenter, you can send a print job to the product.
For Windows, the HP ePrint Mobile Driver also supports traditional direct IP printing to local network
printers on the network (LAN or WAN) to supported PostScript® products.
Go to www.hp.com/go/eprintmobiledriver for drivers and information.
Supported operating systems
●
Windows® XP (32-bit, SP 2 or greater)
NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to
provide best-effort support for the discontinued XP operating system.
●
Windows Vista® (32-bit and 64-bit)
●
Windows 7 (32-bit and 64-bit)
●
Mac OS X version 10.6, 10.7, and 10.8
NOTE: The HP ePrint Mobile Driver is a PDF workflow utility for Mac, and is not technically a
print driver. HP ePrint Mobile for Mac supports print paths only through ePrintcenter and does not
support direct IP printing to local network printers.
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Use the HP ePrint Mobile Driver
101
Use Apple AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly to
the product from an iPad (iOS 4.2 or later), iPhone (3GS or later), or iPod touch (third generation or
later) in the following applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
Connect the product to AirPrint
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For
more information about using AirPrint and about which HP products are compatible with AirPrint, go to
www.hp.com/go/airprint.
NOTE: AirPrint does not support USB connections.
You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/go/
lj700M712_firmware.
Find the product AirPrint name
If multiple models of the product are connected to the network, use the AirPrint product name to select
the product from the Apple device.
Use the following steps to find the AirPrint product name.
1.
On the product control panel, press the Home
2.
Open the following menus:
3.
●
How to Connect
●
Network Address
button.
The AirPrint product name is listed in the network addresses.
Print from AirPrint
1.
On an Apple device, open the document you want to print, and then tap the Action
2.
Tap the Print option.
button.
NOTE: If you are using iOS 5 or later and printing photos, the option to select the paper size
appears if more than one tray is loaded with paper.
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3.
Select the product.
4.
Tap the Print button.
Change the AirPrint product name
1.
In a supported Web browser on your computer, enter the product IP address or host name in the
address/URL field to open the HP Embedded Web Server.
2.
Click the Networking tab, click the TCP/IP Settings option, and then click the Network
Identification option.
3.
In the Bonjour Service Name field, type a new name.
4.
Click the Apply button.
Solve AirPrint problems
Verify the product supports AirPrint.
Go to www.hp.com/go/airprint.
Upgrade the product firmware to use AirPrint.
Go to www.hp.com/go/lj700M712_firmware.
Make sure the product is connected to the same wireless
network as the Apple device.
Connect the product to the network using a wireless router or
the wireless accessory installed on the product.
Verify the HP Embedded Web Server is configured for
AirPrint.
1.
In a supported Web browser on your computer, enter the
product IP address or host name in the address/URL field
to open the HP Embedded Web Server.
2.
Click the Networking tab, and then click the Other
Settings option.
3.
Select the following checkboxes:
4.
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◦
Bonjour
◦
AirPrint
◦
IPP Printing
Click the Apply button.
Use Apple AirPrint
103
Make sure the Apple products meet these specifications.
Verify the product is configured so it wakes from Sleep mode
whenever it receives a print job.
104
Chapter 5 Print
●
Apple iOS 4.2 or later
●
iPhone with 3GS or later
●
iPad with iOS 4.2 or later
●
iPod Touch third generation or later
1.
In a supported Web browser on your computer, enter the
product IP address or host name in the address/URL field
to open the HP Embedded Web Server.
2.
Click the General tab, and then click the Energy
Settings option.
3.
In the Sleep Timer Settings area, under the Wake/
Auto On Events option, select the All events item.
4.
Click the Apply button.
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Use HP Smart Print (Windows)
Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, and
advertisements, so you minimize waste. The application automatically selects the section of the Web
page that you most likely want to print. You can edit the selected area before you print.
Download HP Smart Print from this Web site: www.hp.com/go/smartweb.
NOTE: HP Smart Print is compatible with Windows browsers only.
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Use HP Smart Print (Windows)
105
Use easy-access USB printing
This product features easy-access USB printing, so you can quickly print files from the product control
panel without sending them from a computer. The product accepts standard USB flash drives in the USB
port on the front of the product. You can print the following types of files:
●
.pdf
●
.prn
●
.pcl
●
.ps
●
.cht
Before you can use this feature, you must enable the USB port. Use the following procedure to enable
the port from the product control-panel menus:
1.
On the product control panel, press the Home
2.
Open the following menus:
3.
●
Administration
●
General Settings
●
Enable Retrieve from USB
button.
Highlight the Enable option, and then press the OK button to save the selection.
Configure the following settings so the product wakes from Sleep mode whenever it receives a print
job.
1.
On the product control panel, press the Home
2.
Open the following menus:
3.
106
●
Administration
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
●
Wake/Auto On Events
button.
Highlight the All events option and press the OK button.
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Print easy-access USB documents
1.
Insert the USB flash drive into the USB port on
the left side of the product control panel.
NOTE: You might need to remove the cover
from the USB port.
2.
The USB storage device detected screen
opens. Select the OK option to access the USB
device.
3.
Highlight the name of the document that you
want to print.
4.
To adjust the number of copies, use the arrow
keys to change the quantity.
5.
Press the OK button to print the document.
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Use easy-access USB printing
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108
Chapter 5 Print
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6
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Manage the product
●
Configure IP network settings
●
HP Embedded Web Server
●
HP Utility (Mac OS X)
●
Use HP Web Jetadmin software
●
Economy settings
●
Product security features
●
Upgrade the product firmware
109
Configure IP network settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP print drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1.
Print a configuration page, and locate the IP address.
●
If you are using IPv4, the IP address contains only digits. It has this format:
xxx.xxx.xxx.xxx
●
If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It
has a format similar to this:
xxxx::xxxx:xxxx:xxxx:xxxx
2.
To open the HP Embedded Web Server, type the IP address into the address line of a Web
browser.
3.
Click the Networking tab to obtain network information. You can change settings as needed.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and
default gateway.
110
1.
On the product control panel, press the Home
2.
Open the following menus:
●
Administration
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV4 Settings
●
Config Method
button.
3.
Highlight the Manual option, and then press the OK button.
4.
Highlight the Manual Settings menu, and then press the OK button.
5.
Select the IP Address, Subnet Mask, or Default Gateway option.
Chapter 6 Manage the product
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6.
Select the first field to open a keypad. Enter the correct digits for the field, and then press the OK
button.
7.
Repeat the process for each field, and then press the OK button.
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv6 address.
1.
On the product control panel, press the Home
2.
To enable manual configuration, open the following menus:
●
Administration
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV6 Settings
●
Address
●
Manual Settings
●
Enable
button.
Select the On option, and then press the OK button.
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3.
Select the Address option, and then press the OK button to open a keypad.
4.
Use the keypad to enter the address.
5.
Press the OK button.
Configure IP network settings
111
HP Embedded Web Server
Use the HP Embedded Web Server to view product status, configure product network settings, and to
manage printing functions from your computer instead of from the product control panel. The following
are examples of what you can do using the HP Embedded Web Server:
●
View product status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray configurations
●
View and change the product control-panel menu configuration
●
View and print internal pages
●
Receive notification of product and supplies events
●
View and change network configuration
To use the HP Embedded Web Server, your browser must meet the following requirements:
●
Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
●
Mac OS X: Safari or Firefox using Bonjour or an IP address
●
Linux: Netscape Navigator only
●
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7
The HP Embedded Web Server works when the product is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based product connections. You do not have to have
Internet access to open and use the HP Embedded Web Server.
When the product is connected to the network, the HP Embedded Web Server is automatically
available.
Open the HP Embedded Web Server
1.
112
Identify the product IP address or host name. Follow these steps to print or view the product
configuration page:
a.
On the product control panel, press the Home
b.
Open the following menus:
◦
Administration
◦
Reports
◦
Configuration/Status Pages
◦
Configuration Page
Chapter 6 Manage the product
button.
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2.
c.
Select the Print or View option.
d.
Find the IP address or host name on the Jetdirect page.
In a supported Web browser on your computer, enter the product IP address or host name in the
address/URL field.
HP Embedded Web Server features
Information tab
Table 6-1 HP Embedded Web Server Information tab
Menu
Description
Device Status
Shows the product status and shows the estimated life remaining of HP supplies. The
page also shows the type and size of paper set for each tray. To change the default
settings, click the Change Settings link.
Job Log
Shows a summary of all jobs the product has processed.
Configuration Page
Shows the information found on the configuration page.
Supplies Status Page
Shows the status of the supplies for the product.
Event Log Page
Shows a list of all product events and errors. Use the HP Instant Support link (in
the Other Links area on all HP Embedded Web Server pages) to connect to a set
of dynamic Web pages that help you solve problems. These pages also show
additional services available for the product.
Usage Page
Shows a summary of the number of pages the product has printed, grouped by
size, type, and paper print path.
Device Information
Shows the product network name, address, and model information. To customize
these entries, click the Device Information menu on the General tab.
Control Panel Snapshot
Shows an image of the current screen on the control-panel display.
Print
Upload a print-ready file from your computer to print. The product uses the default
print settings to print the file.
Printable Reports and Pages
Lists the internal reports and pages for the product. Select one or more items to
print.
General tab
Table 6-2 HP Embedded Web Server General tab
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Menu
Description
Control Panel Customization
Reorder, show, or hide features on the control-panel display, and change the
default display language.
Quick Sets Setup
Configure jobs that are available in the Quick Sets area of the Home screen on
the product control panel.
Alerts
Set up email alerts for various product and supplies events.
HP Embedded Web Server
113
Table 6-2 HP Embedded Web Server General tab (continued)
Menu
Description
Control Panel Administration
Menu
Shows the menu structure of the Administration menu on the control panel.
AutoSend
Configure the product to send automated emails regarding product configuration
and supplies to specific email addresses.
Edit Other Links
Add or customize a link to another Web site. This link displays in the Other Links
area on all HP Embedded Web Server pages.
Ordering Information
Enter information about ordering replacement toner cartridges. This information
displays on the supplies status page.
Device Information
Name the product and assign an asset number to it. Enter the name of the primary
contact who will receive information about the product.
Language
Set the language in which to display the HP Embedded Web Server information.
Date and Time
Set the date and time or synchronize with a network time server.
Energy Settings
Set or edit a wake time, sleep time, and sleep delay for the product. You can set a
different schedule for each day of the week and for holidays. You can also set
which interactions with the product cause it to wake from sleep mode.
Backup and Restore
Create a backup file that contains product and user data. If necessary, you can use
this file to restore data to the product.
Restore Factory Settings
Restore product settings to the factory defaults.
Solution Installer
Install third-party software programs that can enhance the product functionality.
Firmware Upgrade
Download and install product firmware upgrade files.
Quota and Statistics Services
Provides connection information about third-party job-statistics services.
NOTE: You can configure settings on this screen, but the HP Embedded Web
Server provides more advanced configuration options than are available through
the Administration menu.
Print tab
Table 6-3 HP Embedded Web Server Print tab
114
Menu
Description
Retrieve from USB Setup
Enable or disable the Retrieve from USB menu on the control panel.
Manage Stored Jobs
Enable or disable the ability to store jobs in the product memory, and configure jobstorage options.
Adjust Paper Types
If print quality problems occur when using a specific paper type, you can override
factory-default mode settings.
General Print Settings
Configure settings for all print jobs.
Manage Trays
Configure settings for paper trays.
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Troubleshooting tab
Table 6-4 HP Embedded Web Server Troubleshooting tab
Menu
Description
General Troubleshooting
Select from a variety of reports and tests to help solve problems with the product.
Retrieve Diagnostic Data
Export product information to a file that can be useful for detailed problem analysis.
NOTE: This item is available only if an
administrator password is set from the
Security tab.
Firmware Upgrade
Download and install product firmware upgrade files.
Restore Factory Settings
Restore product settings to factory defaults.
Security tab
Table 6-5 HP Embedded Web Server Security tab
Menu
Description
General Security
Configure an administrator password so you can restrict access to certain features
on the product.
Set PJL password for processing PJL commands.
Set file system access and firmware upgrade security.
Enable or disable the Host USB port on the control panel or the USB connectivity
port on the formatter for printing directly from a computer.
View the status of all security settings.
Access Control
Configure access to product functions for specific individuals or groups. Also set up
user accounts and select the method by which individuals sign in to the product.
Protect Stored Data
Configure and manage the internal hard drive for the product. This product includes
an encrypted hard drive for maximum security.
Configure settings for jobs that are stored on the product hard drive.
Certificate Management
Install and manage security certificates for access to the product and the network.
Self Test
Verify that the security functions are running according to expected system
parameters.
HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this product. You must
enable HP Web Services to use the HP ePrint feature.
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HP Embedded Web Server
115
Networking tab
Use the Networking tab to configure and secure network settings for the product when it is
connected to an IP-based network. This tab does not display if the product is connected to other types
of networks.
Other Links list
NOTE: You can configure which links display in the Other Links list by using the Edit Other
Links menu on the General tab. The following are the default links.
Table 6-6 HP Embedded Web Server Other Links list
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Menu
Description
HP Instant Support
Connects you to the HP Web site to help you find solutions to product problems.
Shop for Supplies
Connects to the HP SureSupply Web site, where you can receive information on
options for purchasing original HP supplies, such as toner cartridges and paper.
Product Support
Connects to the support site for the product, from which you can search for help
regarding various topics.
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HP Utility (Mac OS X)
HP Utility is a software program that provides access to the product in Mac OS X.
You can use HP Utility when the product uses a USB cable or is connected to a TCP/IP-based network.
Open HP Utility
From the Finder, click Applications, click Utilities, and then click HP Utility.
If HP Utility is not included in the Utilities list, use the following procedure to open it:
1.
menu, click the System Preferences menu, and then click
At the computer, open the Apple
the Print & Fax icon (OS X v10.5 and 10.6) or the Print & Scan icon (OS X v10.7).
2.
Select the product in the left side of the window.
3.
Click the Options & Supplies button.
4.
Click the Utility tab.
5.
Click the Open Printer Utility button.
HP Utility features
HP Utility consists of pages that you open by clicking in the All Settings list. At the top of any page,
click the icons to access HP Web sites for the following information:
●
HP Support
●
Supplies
●
Registration
●
Recycling
The following table describes the tasks that you can perform with HP Utility.
Menu
Item
Description
Information And
Support
Supplies Status
Shows the product supplies status and provides links for ordering
supplies online.
Device Information
Shows information about the currently selected product.
File Upload
Transfers files from the computer to the product.
Upload Fonts
Transfers font files from the computer to the product.
HP ePrintCenter
Accesses the HP ePrintCenter.
Update Firmware
Transfers a firmware update file to the product.
NOTE: This option is available only after you open the View menu
and select the Show Advanced Options item.
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HP Utility (Mac OS X)
117
Menu
Item
Description
Commands
Sends special characters or print commands to the product after the
print job.
NOTE: This option is available only after you open the View menu
and select the Show Advanced Options item.
Printer Settings
118
Supplies
Management
Configures how the product should behave when supplies are
nearing the end of their estimated life.
Trays Configuration
Changes the default tray settings.
Output Devices
Manages settings for optional output accessories.
Duplex Mode
Turns on the automatic two-sided printing mode.
Protect Direct Ports
Disables printing over USB or parallel ports.
Stored Jobs
Manages print jobs that are stored on the product hard disk.
Network Settings
Configures the network settings, such as the IPv4 and IPv6 settings.
Additional Settings
Provides access to the HP Embedded Web Server.
Chapter 6 Manage the product
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Use HP Web Jetadmin software
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP products, including printers, multifunction products, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product
features. Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to
learn more about upgrades.
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Use HP Web Jetadmin software
119
Economy settings
Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less
toner, which might extend the life of the toner cartridge. However, using EconoMode can also reduce
print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and
is no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that
driver, you can enable the feature by using the HP Embedded Web Server.
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
Click the EconoMode check box.
5.
Click the OK button to close the Document Properties dialog box. In the Print dialog, click
the OK button to print the job.
Optimize speed or energy use
By default the product stays warm between jobs to optimize speed and print the first page of jobs
faster. You can set the product to cool between jobs, which conserves energy.
1.
On the product control panel, press the Home
2.
Open the following menus:
3.
●
Administration
●
General Settings
●
Energy Settings
●
Optimum Speed/Energy Usage
button.
Highlight the option that you want to use, and then press the OK button.
Set sleep mode
120
1.
On the product control panel, press the Home
2.
Open each of the following menus:
●
Administration
●
General Settings
Chapter 6 Manage the product
button.
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●
Energy Settings
●
Sleep Timer Settings
3.
Open the Sleep Mode/Auto Off After menu, and then use the keypad to set the appropriate
time. Press the OK button.
4.
Open the Sleep Mode/Auto Off Timer menu, and select the Enabled option. Press the OK
button.
NOTE: The sleep-mode default time is 45 minutes.
NOTE: When the product is in sleep mode, the power-button light flashes.
Set the sleep schedule
NOTE: You must configure the date and time settings before you can use the Sleep Schedule
feature.
1.
On the product control panel, press the Home
2.
Open the following menus:
3.
●
Administration
●
General Settings
●
Date/Time Settings
button.
Open the Date/Time Format menu and configure the following settings:
●
Date Format
●
Time Format
4.
To save the changes, press the OK button.
5.
Open the Date/Time menu and configure the following settings:
●
Date
●
Time
●
Time Zone
If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings
box.
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6.
To save the changes, press the OK button.
7.
Press the back-arrow button to return to the Administration screen.
Economy settings
121
8.
9.
Open the following menus:
●
General Settings
●
Energy Settings
●
Sleep Schedule
Select the Add option, and then select the type of event to schedule: Wake or Sleep.
10. Configure the following settings:
●
Time
●
Event Days
11. To save the changes, press the OK button.
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Product security features
Security statements
The product supports security standards and recommended protocols that help you keep the product
secure, protect critical information on your network, and simplify the way you monitor and maintain the
product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/
secureprinting. The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product.
IPsec provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can configure
IPsec by using the Networking tab in the HP Embedded Web Server.
Sign in to the product
Some features on the product control panel can be secured so that unauthorized people cannot use
them. When a feature is secured, the product prompts you to sign in before you can use it. You can
also sign in without waiting for a prompt by pressing the Home
button on the product control panel,
and then selecting the Sign In option.
Typically, you use the same user name and password that you use to sign in to your computer on the
network. Consult the network administrator for this product if you have questions about which
credentials to use.
After you have signed in to the product, a Sign Out option displays on the control panel. To maintain
security for the product, select the Sign Out option when you have finished using the product.
Assign a system password
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
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1.
Open the HP Embedded Web Server by entering the product IP address into the address line of a
Web browser.
2.
Click the Security tab.
3.
Open the General Security menu.
4.
In the Username field, enter the name to associate with the password.
Product security features
123
5.
Enter the password in the New Password field, and then enter it again in the Verify
password field.
NOTE: If you are changing an existing password, you must first enter the existing password in
the Old Password field.
6.
Click the Apply button. Make note of the password and store it in a safe place.
Encryption support: HP High-Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without
impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES)
and has versatile time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk
Setup Guide.
1.
Go to www.hp.com/support.
2.
Enter Secure Hard Disk into the search field and press Enter.
3.
Click the HP High-Performance Secure Hard Disk Drive link.
4.
Click the Manuals link.
Lock the formatter cage
The formatter cage, on the back of the product, has a slot that you can use to attach a security cable.
Locking the formatter cage prevents someone from removing valuable components from the formatter.
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Upgrade the product firmware
Software and firmware upgrades and installation instructions for this product are available at
www.hp.com/support/lj700M712. Click Support & Drivers, click the operating system, and then
select the download for the product.
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Upgrade the product firmware
125
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7
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Solve problems
●
Solve problems checklist
●
Factors that affect product performance
●
Restore factory-set defaults
●
Control-panel help
●
Paper feeds incorrectly or becomes jammed
●
Clear jams
●
Change jam recovery
●
Improve print quality
●
The product does not print or it prints slowly
●
Solve easy-access USB printing problems
●
Solve USB connection problems
●
Solve wired network problems
●
Solve product software problems (Windows)
●
Solve product software problems (Mac OS X)
●
Remove software (Windows)
●
Remove the print driver (Mac OS X)
127
Solve problems checklist
Follow these steps when trying to solve a problem with the product.
1.
If the control panel is blank or black, complete these steps:
a.
Check the power cable.
b.
Check that the power is turned on.
c.
Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip
and its voltage is not within specifications, connect the product directly into the electrical
outlet. If it is already connected into the outlet, try a different outlet.
d.
If none of these measures restores power, contact HP Customer Care.
2.
The control panel should indicate a Ready status. If an error message displays, resolve the error.
3.
Check the cabling.
a.
Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b.
Make sure that the cable itself is not faulty by using a different cable, if possible.
c.
Check the network connection.
4.
Ensure that the selected paper size and type meet specifications. Also open the Trays menu on
the product control panel and verify that the tray is configured correctly for the paper type and
size.
5.
Print a configuration page. If the product is connected to a network, an HP Jetdirect page also
prints.
a.
On the product control panel, press the Home
b.
Open the following menus:
◦
Administration
◦
Reports
◦
Configuration/Status Pages
button.
c.
Select the Configuration Page option.
d.
Highlight the Print option, and then press the OK button to print the page.
If the pages do not print, check that at least one tray contains paper.
If the page jams in the product, follow the instructions on the control panel to clear the jam.
If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
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If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the print driver, or with the program.
6.
Verify that you have installed the print driver for this product. Check the program to make sure that
you are using the print driver for this product. The print driver is on the CD that came with the
product. You can also download the print driver from this Web site: www.hp.com/go/
lj700M712_software.
7.
Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program. If this solution does not work (the document does not print),
complete these steps:
a.
Try printing the job from another computer that has the product software installed.
b.
If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
NOTE: The product will arrive with the USB port disabled. To enable the USB port and use
it to test the product’s connectivity, ensure the product is in the Ready state.
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129
Factors that affect product performance
Several factors affect the time it takes to print a job:
130
●
Maximum product speed, measured in pages per minute (ppm)
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Product processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB connection
●
The product I/O configuration
●
The network operating system and configuration (if applicable)
●
The print driver that you are using
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Restore factory-set defaults
1.
On the product control panel, press the Home
2.
Open the following menus:
3.
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●
Administration
●
General Settings
●
Restore Factory Settings
button.
Select one or more categories of settings from the list, and then select the Reset option, and then
press the OK button.
Restore factory-set defaults
131
Control-panel help
The product has a built-in Help system that explains how to use each screen. To open the Help system,
press the Help
button on the control panel.
For some screens, the Help opens to a global menu where you can search for specific topics. You can
browse through the menu structure by pressing the arrow buttons on the control panel.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options
for that screen.
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Paper feeds incorrectly or becomes jammed
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
●
Prevent paper jams
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1.
Open the product and remove any jammed sheets of paper.
2.
Load the tray with the correct size of paper for your job.
3.
Make sure the paper size and type are set correctly on the product control panel.
4.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides to the appropriate indentation in the tray.
5.
Check the product control panel to see if the product is waiting for you to acknowledge a prompt
to feed the paper manually. Load paper, and continue.
6.
The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
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1.
Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not
fan the paper. Return the stack of paper to the tray.
2.
Use only paper that meets HP specifications for this product.
3.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides to the appropriate indentation in the tray.
6.
Make sure the printing environment is within recommended specifications.
Paper feeds incorrectly or becomes jammed
133
Prevent paper jams
To reduce the number of paper jams, try these solutions.
134
1.
Use only paper that meets HP specifications for this product.
2.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
3.
Use paper that has not previously been printed or copied on.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides so they are touching the paper stack without bending it.
6.
Make sure that the tray is fully inserted in the product.
7.
If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and
feed sheets one at a time.
8.
button and then select the Trays item. Verify
On the product control panel, press the Home
that the tray is configured correctly for the paper type and size.
9.
Make sure the printing environment is within recommended specifications.
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Clear jams
Jam locations
2
3
4
1
Duplexer
2
Fuser jam-access door
3
Output bin
4
Top cover (access to the toner cartridge)
5
Tray 1
6
Tray 2 jam-access door
7
Jam-access for the 500-sheet input tray
Auto-navigation for clearing jams
The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the
control panel. When you complete a step, the product displays instructions for the next step until you
have completed all steps in the procedure.
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Clear jams
135
Clear jams in the output-bin area
1.
If paper is visible from the output bin, grasp
the leading edge and remove it.
2
3
Clear jams in Tray 1
1.
136
Slowly pull the jammed paper out of the
product.
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Clear jams in Tray 2 or Tray 3
1.
Open the right-side access door. If the jammed
page is visible, gently pull it out of the product.
2
3
2.
If you were not able to clear the jam by using
the right-side access door, slide the tray out of
the product.
3.
Remove any damaged paper from the tray.
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Clear jams
137
4.
If the edge of the paper is visible in the feed
area, slowly pull the paper toward the left side
and then out of the product.
NOTE: Do not force the paper if it will not
move easily. If the paper is stuck in a tray, try
removing it through the tray above (if
applicable) or through the toner-cartridge
area.
3
5.
Close the tray.
NOTE: Before replacing the tray, make sure
the paper is flat in the tray at all four corners
and below the tabs on the guides.
6.
Close the right-side access door.
2
3
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Clear jams in the 500-sheet trays
1.
Open the right-side access door and the 500sheet tray jam-access door.
2
3
4
2.
Remove the 500-sheet tray.
2
3
3.
If the edge of the paper is visible in the feed
area, slowly pull the paper toward the right
side and out of the product.
NOTE: Do not force the paper if it will not
move easily. If the paper is stuck in a tray, try
removing it through the tray above (if
applicable) or through the upper, right door.
2
3
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Clear jams
139
4.
Close the 500-sheet tray.
2
3
5.
Close the right-side access door and the 500sheet tray jam-access door.
2
3
4
Clear jams in the 3,500-sheet high-capacity tray
1.
Open the right and left sides of the tray.
4
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Chapter 7 Solve problems
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2.
Remove any damaged sheets of paper.
4
3.
Above the right-side tray, press the green
button to release the jam-access plate.
4
4.
If jammed paper is in the feed area, pull it
down to remove it.
4
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Clear jams
141
5.
Push up on the jam-access plate to close it.
4
6.
Close the right and left sides of the tray.
4
7.
142
Open the jam-access door on the right side of
the high-capacity tray cabinet.
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8.
Lift up the jam-release plate and remove any
jammed paper.
9.
Close the jam-access door on the right side of
the high-capacity tray cabinet.
Clear jams from the toner-cartridge area
1.
Press the cartridge-door-release button.
2
3
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Clear jams
143
2.
Open the cartridge door.
2
3
3.
Remove the toner cartridge.
CAUTION: To prevent damage to the toner
cartridge, do not expose it to light for more
than a few minutes.
2
3
4.
144
Pull the green tab down to open the metal
plate inside the product.
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5.
Slowly pull the paper out of the product. Be
careful to not tear the paper.
CAUTION: Avoid spilling loose toner. Use a
dry, lint-free cloth to clean any toner that might
have fallen into the product. If loose toner falls
into the product, it might cause temporary
problems with print quality. Loose toner should
clear from the paper path after a few pages
are printed. If toner gets on your clothing,
wipe it off with a dry cloth and wash clothing
in cold water. (Hot water sets toner into
fabric.)
6.
Replace the toner cartridge.
2
3
7.
Close the cartridge door.
2
3
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Clear jams
145
Clear jams in the fuser
1.
Open the fuser door on the left side of the
product.
CAUTION: The fuser can be hot while the
product is in use.
2.
Push down on the green tab to open the fuser
jam-access cover.
3.
Remove any paper from the fuser.
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Chapter 7 Solve problems
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4.
Close the fuser jam-access cover.
5.
Close the fuser door.
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Clear jams
147
Clear jams from the duplexer
1.
Remove the duplexer.
2.
Remove any paper from the duplexer.
3.
Reinstall the duplexer.
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Change jam recovery
This product provides a jam recovery feature that reprints jammed pages.
1.
On the product control panel, press the Home
2.
Open the following menus:
3.
●
Administration
●
General Settings
●
Jam Recovery
button.
Select one of the following options:
●
Auto: The product attempts to reprint jammed pages when sufficient memory is available.
This is the default setting.
●
Off: The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE: Some pages can be lost if the product runs out of paper while printing a duplex job
with Jam Recovery set to Off.
●
4.
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On: The product always reprints jammed pages. Additional memory is allocated to store the
last few pages printed.
To save your changes, press the OK button.
Change jam recovery
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Improve print quality
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the
software program from which you were printing.
Set the paper-type setting for the print job
Check the paper type setting if you are printing from a software program and the pages have any of
these problems:
●
smeared print
●
fuzzy print
●
dark print
●
curled paper
●
scattered dots of toner
●
loose toner
●
small areas of missing toner
Check the paper type setting (Windows)
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
From the Paper type drop-down list, click the More... option.
5.
Expand the list of Type is: options.
6.
Expand the category of paper types that best describes your paper.
7.
Select the option for the type of paper you are using, and click the OK button.
8.
Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
Check the paper type setting (Mac OS X)
150
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Finishing menu.
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4.
Select a type from the Media Type drop-down list.
5.
Click the Print button.
Check the toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the
status of other replaceable maintenance parts.
1.
On the product control panel, press the Home
2.
Open the following menus:
●
Administration
●
Reports
●
Configuration/Status Pages
button.
3.
Select the Supplies Status option.
4.
Highlight the Print option, and then press the OK button to print the report.
5.
Check the percent of life remaining for the toner cartridges and if applicable, the status of other
replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life.
The supplies status page indicates when a supply level is very low. After an HP supply has
reached the very low threshold, HP’s premium protection warranty on that supply has ended.
The supply does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance
parts, the supplies status page lists the genuine HP part numbers.
6.
Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo
on it. For more information on identifying HP cartridges go to www.hp.com/go/
learnaboutsupplies.
Hewlett-Packard cannot recommend the use of non-HP supplies, either new or remanufactured.
Because they are not HP products, HP cannot influence their design or control their quality. If you
are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality,
replace the toner cartridge with a genuine HP toner cartridge.
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Improve print quality
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Print a cleaning page
Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the
following problems:
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Repeated marks occur on the printed pages.
Use the following procedure to print a cleaning page.
1.
On the product control panel, press the Home
2.
Open the following menus:
●
Device Maintenance
●
Calibration/Cleaning
●
Cleaning Page
button.
3.
Press the OK button to print the page.
4.
The cleaning process can take several minutes. When it is finished, discard the printed page.
Visually inspect the toner cartridge
1.
Remove the toner cartridge from the product, and verify that the sealing tape has been removed.
2.
Check the memory chip for damage.
3.
Examine the surface of the green imaging drum on the toner cartridge.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause printquality problems.
4.
If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5.
If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times
and reinstall it. Print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use paper that meets HP specifications
Use different paper if you are having any of the following problems:
152
●
The printing is too light or seems faded in areas.
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
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●
Printed characters seem misformed.
●
Printed pages are curled.
Always use a paper type and weight that this product supports. In addition, follow these guidelines
when selecting paper:
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust,
wrinkles, voids, staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use
in Inkjet printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
Check the environment
Environmental conditions can directly affect print quality, and they are a common cause for paperfeeding problems. Try the following solutions:
●
Move the product away from drafty locations, such as air-conditioning vents, or open windows or
doors.
●
Make sure the product is not exposed to temperatures or humidity outside of product
specifications.
●
Do not place the product in a confined space, such as a cabinet.
●
Place the product on a sturdy, level surface.
●
Remove anything that is blocking the vents on the product. The product requires good air flow on
all sides, including the top.
●
Protect the product from airborne debris, dust, steam, grease, or other elements that can leave
residue inside the product.
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and
is no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that
driver, you can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
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1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab, and locate the Print Quality area.
Improve print quality
153
4.
If the entire page is too dark, use these settings:
●
Select the 600 dpi option.
●
Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
5.
●
Select the FastRes 1200 option.
●
Clear the EconoMode check box to disable it.
Click the OK button to close the Document Properties dialog box. In the Print dialog, click
the OK button to print the job.
Try a different print driver
Try using a different print driver if you are printing from a software program and the printed pages
have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted
fonts. The following print drivers are available at www.hp.com/go/lj700M712_software.
HP PCL 6 driver
HP UPD PS driver
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Chapter 7 Solve problems
●
Provided as the default driver on the product CD. This driver is automatically
installed unless you select a different one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for
most users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the
best speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
●
Recommended for printing with Adobe® software programs or with other
highly graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript
flash font support
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HP UPD PCL 5
HP UPD PCL 6
●
Recommended for general office printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single
driver for use with multiple product models
●
Preferred when printing to multiple product models from a mobile Windows
computer
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for
most users
●
Developed to align with Windows Graphic Device Interface (GDI) for best
speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
Set the individual tray alignment
Adjust the alignment for individual trays when text or images are not centered or aligned correctly on
the printed page.
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1.
On the product control panel, press the Home
2.
Open the following menus:
●
Administration
●
General Settings
●
Print Quality
●
Image Registration
button.
3.
Select the tray that you want to adjust, and press the OK button.
4.
Select the adjustment that you want to make and use the arrow buttons to adjust the image on the
page. Press the OK button to save the changes.
5.
To verify the results, select the Print Test Page option, and press the OK button. Make further
adjustments if necessary.
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The product does not print or it prints slowly
The product does not print
If the product does not print at all, try the following solutions.
1.
156
Make sure the product is turned on and that the control panel indicates it is ready.
◦
If the control panel does not indicate the product is ready, turn the product off and then on
again.
◦
If the control panel indicates the product is ready, try sending the job again.
2.
If the control panel indicates the product has an error, resolve the error and then try sending the
job again.
3.
Make sure the cables are all connected correctly. If the product is connected to a network, check
the following:
◦
Check the light next to the network connection on the product. If the network is active, the
light is green.
◦
Make sure that you are using a network cable and not a phone cord to connect to the
network.
◦
Make sure the network router, hub, or switch is turned on and that it is working correctly.
4.
Install the HP software from the CD that came with the product or use the UPD print driver. Using
generic print drivers can cause delays clearing jobs from the print queue.
5.
From the list of printers on your computer, right-click the name of this product, click Properties,
and open the Ports tab.
◦
If you are using a network cable to connect to the network, make sure the printer name listed
on the Ports tab matches the product name on the product configuration page.
◦
If you are using a USB cable and are connecting to a wireless network, make sure the box is
checked next to Virtual printer port for USB.
6.
If you are using a personal firewall system on the computer, it might be blocking communication
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.
7.
If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
Chapter 7 Solve problems
ENWW
The product prints slowly
If the product prints, but it seems slow, try the following solutions.
ENWW
1.
Make sure the computer meets the minimum specifications for this product. For a list of
specifications, go to this Web site: www.hp.com/support/lj700M712.
2.
When you configure the product to print on some paper types, such as heavy paper, the product
prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not
correct for the type of paper you are using, change the setting to the correct paper type.
The product does not print or it prints slowly
157
Solve easy-access USB printing problems
●
The Retrieve From USB menu does not open when you insert the USB flash drive
●
The file does not print from the USB flash drive
●
The file that you want to print is not listed in the Retrieve from USB menu
The Retrieve From USB menu does not open when you insert the
USB flash drive
1.
You must enable this feature before you can use it.
a.
On the product control panel, press the Home
b.
Open the following menus:
c.
Administration
●
General Settings
●
Enable Retrieve from USB
Highlight the Enable option, and then press the OK button.
2.
You might be using a USB flash drive or a file system that this product does not support. Save the
files on a standard USB flash drive that uses File Allocation Table (FAT) file systems. The product
supports FAT32 USB flash drives.
3.
If another menu is already open, close that menu and then reinsert the USB flash drive.
4.
The USB flash drive might have multiple partitions. (Some USB flash drive manufacturers install
software on the accessory that creates partitions, similar to a CD.) Reformat the USB flash drive to
remove the partitions, or use a different USB flash drive.
5.
The USB flash drive might require more power than the product can provide.
6.
158
●
button.
a.
Remove the USB flash drive.
b.
Turn the product off and then on.
c.
Use a USB flash drive that has its own power supply or that requires less power.
The USB flash drive might not be functioning correctly.
a.
Remove the USB flash drive.
b.
Turn the product off and then on.
c.
Try printing from another USB flash drive.
Chapter 7 Solve problems
ENWW
The file does not print from the USB flash drive
1.
Make sure that paper is in the tray.
2.
Check the control panel for messages. If paper is jammed in the product, clear the jam.
The file that you want to print is not listed in the Retrieve from USB
menu
ENWW
1.
You might be trying to print a file type that the USB printing feature does not support. The product
supports .pdf, .prn, .pcl, .ps, and .cht file types.
2.
You might have too many files in a single folder on the USB flash drive. Reduce the number of files
in the folder by moving them to subfolders.
3.
You might be using a character set for the file name that the product does not support. In this case,
the product replaces the file names with characters from a different character set. Rename the files
using ASCII characters.
Solve easy-access USB printing problems
159
Solve USB connection problems
If you have connected the product directly to a computer, configure the following setting so the product
wakes from sleep mode whenever it receives a print job.
1.
On the product control panel, press the Home
2.
Open the following menus:
3.
●
Administration
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
●
Wake/Auto On Events
button.
Highlight the All events option and press the OK button.
If you have connected the product directly to a computer, check the cable.
160
●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 2 m (6.5 ft). Try using a shorter cable.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Chapter 7 Solve problems
ENWW
Solve wired network problems
Check the following items to verify that the product is communicating with the network. Before
beginning, print a configuration page from the product control panel and locate the product IP address
that is listed on this page.
●
The product has a poor physical connection
●
The computer is using the incorrect IP address for the product
●
The computer is unable to communicate with the product
●
The product is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The product is disabled, or other network settings are incorrect
The product has a poor physical connection
1.
Verify that the product is attached to the correct network port using a cable of the correct length.
2.
Verify that cable connections are secure.
3.
Look at the network port connection on the back of the product, and verify that the amber activity
light and the green link-status light are lit.
4.
If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the product
ENWW
1.
Open the printer properties and click the Ports tab. Verify that the current IP address for the
product is selected. The product IP address is listed on the product configuration page.
2.
If you installed the product using the HP standard TCP/IP port, select the box labeled Always
print to this printer, even if its IP address changes.
3.
If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of
the IP address.
4.
If the IP address is correct, delete the product and then add it again.
Solve wired network problems
161
The computer is unable to communicate with the product
1.
2.
Test network communication by pinging the product.
a.
Open a command-line prompt on your computer. For Windows, click Start, click Run, and
then type cmd.
b.
Type ping followed by a space and then the IP address for your product.
c.
If the window displays round-trip times, the network is working.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
The product is using incorrect link and duplex settings for the
network
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change
these settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1.
Check the network drivers, print drivers, and the network redirection.
2.
Verify that the operating system is configured correctly.
The product is disabled, or other network settings are incorrect
162
1.
Review the configuration page to check the status of the network protocol. Enable it if necessary.
2.
Reconfigure the network settings if necessary.
Chapter 7 Solve problems
ENWW
Solve product software problems (Windows)
A print driver for the product is not visible in the Printer folder
1.
Reinstall the product software.
NOTE: Close any applications that are running. To close an application that has an icon in the
system tray, right-click the icon, and select Close or Disable.
2.
Try connecting the USB cable to a different USB port on the computer.
An error message was displayed during the software installation
1.
Reinstall the product software.
NOTE: Close any applications that are running. To close an application that has an icon in the
system tray, right-click the icon, and select Close or Disable.
2.
Check the amount of free space on the drive where you are installing the product software. If
necessary, free up as much space as you can, and reinstall the product software.
3.
If necessary, run the Disk Defragmenter, and reinstall the product software.
The product is in Ready mode, but nothing prints
1.
Print a configuration page, and verify the product functionality.
2.
Verify that all of the cables are correctly seated and within specifications. This includes the USB
and power cables. Try a new cable.
3.
Verify that the product IP address listed on the configuration page matches the IP address for the
software port. Use one of the following procedures:
Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista
ENWW
a.
Click Start, or for Windows Vista click the Windows icon in the lower-left corner of the
screen.
b.
Click Settings.
c.
Click Printers and Faxes (using the default Start menu view) or click Printers (using the
Classic Start menu view).
d.
Right-click the product driver icon, and then select Properties.
e.
Click the Ports tab, and then click Configure Port.
f.
Verify the IP address, and then click OK or Cancel.
g.
If the IP addresses are not the same, delete the driver, and reinstall the driver using the
correct IP address.
Solve product software problems (Windows)
163
Windows 7
164
a.
Click the Windows icon in the lower-left corner of the screen.
b.
Click Devices and Printers.
c.
Right-click the product driver icon, and then select Printer properties.
d.
Click the Ports tab, and then click Configure Port.
e.
Verify the IP address, and then click OK or Cancel.
f.
If the IP addresses are not the same, delete the driver, and reinstall the driver using the
correct IP address.
Chapter 7 Solve problems
ENWW
Solve product software problems (Mac OS X)
●
The product name does not appear in the product list in the Print & Fax or the Print & Scan list
●
A print job was not sent to the product that you wanted
●
When connected with a USB cable, the product does not appear in the Print & Fax or the Print &
Scan list after the driver is selected
The product name does not appear in the product list in the Print &
Fax or the Print & Scan list
1.
Make sure that the cables are connected correctly and the product is on.
2.
Print a configuration page to check the product name. Verify that the name on the configuration
page matches the product name in the Print & Fax or the Print & Scan list.
3.
Replace the USB or network cable with a high-quality cable.
4.
If necessary, reinstall the software.
NOTE: Connect the USB or network cable before attempting to reinstall the software.
A print job was not sent to the product that you wanted
1.
Open the print queue and restart the print job.
2.
Another product with the same or similar name might have received your print job. Print a
configuration page to check the product name. Verify that the name on the configuration page
matches the product name in the Print & Fax or the Print & Scan list.
When connected with a USB cable, the product does not appear in
the Print & Fax or the Print & Scan list after the driver is selected
Software troubleshooting
▲
Make sure that your Mac operating system is Mac OS X 10.5 or later.
Hardware troubleshooting
ENWW
1.
Make sure that the product is turned on.
2.
Make sure that the USB cable is connected correctly.
3.
Make sure that you are using the appropriate high-speed USB cable.
Solve product software problems (Mac OS X)
165
4.
Make sure that you do not have too many USB devices drawing power from the chain. Disconnect
all of the devices from the chain, and connect the cable directly to the USB port on the computer
5.
Check to see if more than two non-powered USB hubs are connected in a row on the chain.
Disconnect all of the devices from the chain, and then connect the cable directly to the USB port
on the computer.
NOTE: The iMac keyboard is a non-powered USB hub.
166
Chapter 7 Solve problems
ENWW
Remove software (Windows)
Windows XP
1.
Click Start, Control Panel, and then Add or Remove Programs.
2.
Find and select the product from the list.
3.
Click the Change/Remove button to remove the software.
Windows Vista
1.
Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then
click Programs and Features.
2.
Find and select the product from the list.
3.
Select the Uninstall/Change option.
Windows 7
ENWW
1.
Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then
under the Programs heading, click Uninstall a program.
2.
Find and select the product from the list.
3.
Select the Uninstall option.
Remove software (Windows)
167
Remove the print driver (Mac OS X)
You must have administrator rights to remove the software.
168
1.
Open System Preferences.
2.
Select Print & Fax.
3.
Highlight the product.
4.
Click the minus (-) symbol.
5.
Delete the print queue, if necessary.
Chapter 7 Solve problems
ENWW
Index
Symbols/Numerics
3,500-sheet high-capacity
orientation 39
3,500-sheet high-capacity input
capacity 39
part number 52
3,500-sheet high-capacity tray
clear jams 140
loading 39
500-sheet input tray
part number 52
500-sheet tray
capacity 36
clearing paper jams 139
loading 37
orientation 36
A
accessories
ordering 44
part number 52
administration menu map
description 10
AirPrint
connecting to 102
product name 102
support 102
troubleshooting 103
alternative letterhead mode 29
anticounterfeit supplies 46
arrows
down, on control panel 8
up, on control panel 8
attention light
control panel 8
B
back button
control panel 9
ENWW
bins, output
locating 4
blank pages
placing between print jobs 99
Bonjour
identifying 112
booklets
creating (Windows) 85
printing (Mac) 89
browser requirements
HP embedded Web Server
112
buttons, control panel 8
C
canceling a print request
Mac 92
Windows 90
cartridges
imaging drum 53
jams, clearing 143
memory chip 53
non-HP 45, 54
order numbers 54
pull tab 53
recycling 54
replacing 55
sealing tape 53
status messages 8
storage 54
checklist
problems 128
cleaning
paper path 152
clear button
control panel 8
configuration page
description 10
configuring
IP address 14, 17
paper type or size in trays 27
connecting
to AirPrint 102
connection
USB with Mac 16
USB with Windows 12
control panel
buttons 8
display 8
help 9, 132
lights 8
locating 4
copy settings
HP Embedded Web Server
114
counterfeit supplies 46
cover pages
printing on different paper
(Windows) 80
covers, locating 4
current settings page
description 10
D
default gateway, setting 110
deleting
stored jobs 97
double-sided printing
Mac 87
down arrow
control panel 8
drivers
changing paper sizes 90
changing settings (Mac) 63
changing settings (Windows)
62
paper types 26
Index
169
presets (Mac) 87
settings (Mac) 87
universal 60
drum
imaging 53
duplex printing
Mac 87
duplex printing (double-sided)
settings (Windows) 69
duplexer
jams, clearing 148
part number 52
duplexing
manually (Mac) 87
manually (Windows) 71
E
Easy-access USB
control panel 9
easy-access USB printing 106
EconoMode setting 120, 153
Embedded Web Server (EWS)
assigning passwords 123
features 112
network connection 112
energy use, optimizing 120
envelope
Tray 1 capacity 30
envelopes
orientation 30
error messages
lights, control panel 8
errors
software 163
Explorer, versions supported
HP Embedded Web Server
112
F
file directory page
description 10
file upload, Mac 117
firmware
update, Mac 117
first page
printing on different paper
(Windows) 80
folder button
control panel 8
170
Index
fonts
upload, Mac 117
formatter
security 124
fraud Web site 46
fuser
jams 146
G
gateway, setting default 110
general configuration
HP Embedded Web Server
113
H
hard disks
encrypted 124
Help button
control panel 8
help, control panel 9, 132
high-capacity tray
clear jams 140
loading 39
home button
control panel 9
HP Embedded Web Server
AirPrint settings 103
copy settings 114
general configuration 113
HP Web Services 115
information pages 113
network settings 116
other links list 116
print settings 114
security settings 115
troubleshooting tools 115
HP Embedded Web Server (EWS)
features 112
network connection 112
HP ePrint Mobile Driver 101
HP ePrint, using 100
HP fraud Web site 46
HP Smart Print 105
HP Universal Print Driver 60
HP Utility 117
HP Utility, Mac 117
HP Web Jetadmin 119
HP Web Services
enabling 115
HP Web Services, enabling 100
I
imaging drum 53
information pages
HP Embedded Web Server
113
printing or viewing 10
installing
product on wired networks,
Mac 17
product on wired networks,
Windows 14
software, wired networks
(Mac) 18
software, wired networks
(Windows) 15
interface ports
locating 5, 6
Internet Explorer, versions
supported
HP Embedded Web Server
112
IP address
configuring 14, 17
IP Security 123
IPsec 123
IPv4 address 110
IPv6 address 111
J
jams
3,500-sheet high-capacity
tray 140
500-sheet tray 139
auto-navigation 135
causes of 134
duplexer, clearing 148
fuser 146
locations 135
output bin 136
recovery 149
toner-cartridge area 143
Tray 1 136
Tray 2 or Tray 3 137
Jetadmin, HP Web 119
Jetdirect print server
part number 52
job storage
Mac settings 96
job-separator pages 99
ENWW
jobs, stored
creating (Windows) 94
deleting 97
printing 97
K
keypad
numeric on control panel
8
L
labels
printing (Windows) 77
Tray 1 capacity 30
landscape orientation
changing (Mac) 88
selecting, Windows 75
last page
printing on different paper
(Windows) 80
letterhead
configuring alternative mode
29
orientation 30
lights, control panel 8
loading
3,500-sheet high-capacity
tray 39
500-sheet tray 37
toner cartridges 53
Tray 1 31
Trays 2 and 3 34
M
Mac
driver settings 63, 87
problems, troubleshooting
removing software 168
Mac driver settings
Job Storage 96
Macintosh
HP Utility 117
managing network 110
manual duplex
Mac 87
Windows 71
manual duplexing
orientation 30
memory
included 2
memory chip
toner cartridge 53
ENWW
165
memory DIMMs
security 124
menus, control panel
accessing 9
messages
lights, control panel 8
multiple pages per sheet
printing (Mac) 88
printing (Windows) 73
N
Netscape Navigator, versions
supported
HP embedded Web Server
112
network
settings, changing 110
settings, viewing 110
network settings
HP Embedded Web Server
116
networks
default gateway 110
HP Web Jetadmin 119
IPv4 address 110
IPv6 address 111
subnet mask 110
supported 2
networks, wired
installing product, Mac 17
installing product, Windows
14
non-HP supplies 45, 54
number keys
control panel 8
O
OK button 8
on/off button, locating 4
online help, control panel 9, 132
ordering
supplies and accessories 44
orientation
3,500-sheet high-capacity 39
500-sheet tray 36
changing (Mac) 88
selecting, Windows 75
Tray 1 30
Trays 2 and 3 33
other links list
HP Embedded Web Server
116
output bin
capacity 41
jams 136
locating 4
P
page orientation
changing (Mac) 88
page sizes
scaling documents to fit (Mac)
89
scaling documents to fit
(Windows) 83
pages per minute 2
pages per sheet
selecting (Mac) 88
selecting (Windows) 73
paper
3,500-sheet high-capacity input
tray capacity 39
3,500-sheet high-capacity
tray 39
500-sheet tray capacity 36
configure tray type or size 27
covers, using different paper
80
first and last pages, using
different paper 80
jams 134
loading Tray 1 31
loading Trays 2 and 3 34
selecting 152
supported paper sizes 22
supported sizes 22
supported types 26
Tray 1 capacity 30
Trays 2 and 3 capacity 33
paper jams
3,500-sheet high-capacity
tray 140
paper pickup problems
solving 133
paper size
changing 90
configure 27
paper sizes
selecting (Mac) 92
Index
171
selecting custom sizes (Mac)
92
selecting custom sizes
(Windows) 90
paper type
configure 27
selecting (Windows) 77
paper types
selecting (Mac) 88
paper, covers
printing (Mac) 89
paper, ordering 44
part numbers
accessories 52
part number 52
replacement parts 49
supplies 49
toner cartridges 49
trays 52
USB cable 52
wireless print server 52
PCL drivers
universal 60
PCL font list
description 10
performance factors
Tray 1 130
portrait orientation
changing (Mac) 88
selecting, Windows 75
ports
locating 6
power connection
locating 5, 6
power switch, locating 4
presets (Mac) 87
print drivers
supported 60
print drivers (Mac)
changing settings 63
settings 87
print drivers (Windows)
changing settings 62
print on both sides
Mac 87
Windows 71
print server
part number 52
172
Index
print settings
HP Embedded Web Server
114
printing
from USB storage accessories
106
settings (Mac) 87
stored jobs 97
printing on both sides
settings (Windows) 69
problem-solving
no response 156
slow response 157
PS font list
description 10
pull tab on toner cartridges 53
R
ready light
control panel 9
recycling supplies 54
removing Mac software 168
replacement parts
part numbers 49
replacing toner cartridges 55
resize documents
Mac 89
Windows 83
restore factory settings 131
S
scale documents
Mac 89
Windows 83
sealing tape on toner cartridges
53
security
encrypted hard disk 124
security settings
HP Embedded Web Server
115
setting
sleep mode 120
settings
driver presets (Mac) 87
drivers 62
drivers (Mac) 63
restore factory 131
shortcuts (Windows)
creating 66
using 64
sign in
control panel 123
sleep mode
disabling 120
enabling 120
sleep schedule
setting 121
software
HP Utility 117
installing, wired networks
(Mac) 18
installing, wired networks
(Windows) 15
problems 163
uninstalling for Windows 167
uninstalling Mac 168
solving
direct-connect problems 160
easy-access USB printing
problems 158
network problems 161
solving problems
AirPrint 103
special paper
printing (Windows) 77
special paper for covers
printing (Mac) 89
speed, optimizing 120
status
HP Utility, Mac 117
Stop button
control panel 8
stopping a print request
Mac 92
Windows 90
storage, job
Mac settings 96
stored jobs
creating (Mac) 96
creating (Windows) 94
deleting 97
printing 97
storing
toner cartridges 54
storing jobs
with Windows 94
subnet mask 110
ENWW
supplies
counterfeit 46
non-HP 45, 54
ordering 44
part numbers 49
recycling 54
replacing toner cartridges 55
status, viewing with HP Utility
117
supplies status 151
supplies status page
description 10
supplies, status
control panel messages 8
supported paper 22
system requirements
HP Embedded Web Server
112
T
TCP/IP
manually configuring IPv4
parameters 110
manually configuring IPv6
parameters 111
toner cartridges
imaging drum 53
jams, clearing 143
loading 53
memory chip 53
non-HP 45, 54
order numbers 54
part numbers 49
pull tab 53
recycling 54
replacing 55
sealing tape 53
status messages 8
storage 54
toner-cartridge status 151
transparencies
printing (Windows) 77
Tray 1 capacity 30
Tray 1
capacity 30
jams 136
loading paper 31
orientation 30
ENWW
Tray 2
clearing jams 137
loading paper 34
Tray 3
clearing jams 137
loading paper 34
trays
configure 27
included 2
loading paper 31
locating 4
part numbers 52
Trays 2 and 3
capacity 33
orientation 33
troubleshooting
AirPrint 103
checklist 128
direct-connect problems 160
easy-access USB printing
problems 158
jams 134, 135
Mac problems 165
network problems 161
paper feed problems 133
USB connect problems 160
troubleshooting tools
HP Embedded Web Server
115
two-sided printing
settings (Windows) 69
USB-connection
troubleshooting
160
W
watermarks
printing (Mac) 93
printing (Windows) 91
Web browser requirements
HP Embedded Web Server
112
Web services status page
description 10
Web sites
fraud reports 46
HP Web Jetadmin,
downloading 119
universal print driver 60
Windows
driver settings 62
universal print driver 60
Windows print drivers
supported 60
wireless print server
part number 52
wireless printing
AirPrint 102
U
uninstalling Mac software 168
uninstalling Windows software
167
universal print driver 60
up arrow
control panel 8
usage page
description 10
USB
Easy-access on control panel 9
USB cable
part number 52
USB configuration, Mac 16
USB configuration, Windows 12
USB storage accessories
printing from 106
Index
173
174
Index
ENWW
© 2012 Hewlett-Packard Development Company, L.P.
www.hp.com
*CF235-90901*
*CF235-90901*
CF235-90901