Samsung Ubigate iBG2016 Instruction manual

COPYRIGHT
This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright.
No information contained herein may be copied, translated, transcribed or duplicated for any
commercial purposes or disclosed to the third party in any form without the prior written consent of
SAMSUNG Electronics Co., Ltd.
TRADEMARKS
Ubigate iBG2016 is registered trademarks of SAMSNUG Electronics.
All other company and product names may be trademarks of the respective companies with which
they are associated.
This manual should be read before the installation and operation, and the operator should
correctly install and operate the product by using this manual.
This manual may be changed for the system improvement, standardization and other technical reasons
without prior notice.
For further information on the updated manual or have a question for the content of manual, contact
the homepage below.
Homepage: http://www.samsungen.com
©2007 SAMSUNG Electronics Co., Ltd.
All rights reserved.
Ubigate iBG2016 TroubleShooting Manual
GENERAL USER INFORMATION
RADIO FREQUENCY INTERFERENCE
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
FCC REQUIREMENTS
Thie equipment, the Ubigate iBG2016, complies with Part 68 of the FCC rules
and the requirements adopted by the ATCA. On the top of this equipment is a
label that contains, among other information, a product identifier in the format
US: A3LIS00BiBG2016. If requested, this number must be provided to the
telephone company.
UNAUTHORIZED MODIFICATIONS
Any changes or modifications performed on this equipment that are not
expressly approved in writing by SAMSUNG ELECTRONICS, CO., LTD.
could cause non-compliance with the FCC rules and void the user’s authority
to operate the equipment.
© SAMSUNG Electronics Co., Ltd.
I
GENERAL USER INFORMATION
Allowing this equipment to be operated in such a manner as to not
provide for proper answer supervision is a violation of Part 68 of the
FCC’s rules.
TELEPHONE CONNECTION REQUIREMENT
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ATCA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions for details.
FCC Part 68
This equipment complies with Part 68 of the FCC rules. The FCC Part 68 label
is located on the bottom chassis panel. This label contains the FCC Registration
Number and Ringer Equivalence Number(REN) for this equipment. If requested,
this information must be provided to your telephone company.
Connection to the telephone network should be made by using standard
modular telephone jacks, type RJ-11C. The RJ-11C plug and/or jacks used
must comply with the FCC Part 68 rules.
CIRCUIT TYPE
LOOP START
LINE
MODULE TYPE
FXO-4M, FXO-2M
T1E1-2M, T1E1-1M
E & M TIE LINE
II
NETWORK
JACK
02LS2
04DU9.DN
04DU9.1KN
04DU9.1SN
04DU9.1SN(PRI)
04DU9.DN
04DU9.1KN
04DU9.1SN
04DU9.1SN(PRI)
RJ11C
RJ48C
FXS-4M, FXS-2M,
FXS-24
T1E1-2M, T1E1-1M
T1E1-4
02RV2.T
RJ11C
04DU9.BN
04DU9.BN
RJ48C
RJ48C
E & M-2M, E & M-1M
T1E1-2M, T1E1-1M
T1E1-4
TL11M
04DU9.BN
04DU9-BN
RJ45S
RJ48C
RJ48C
T1E1-4
DID LINE
FACILITY
INTERFACE CODE
RJ48C
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016 TroubleShooting Manual/Ed.00
RINGER EQUIVALENCE NUMBER
The REN is used to determine the number of devices that may be connected to
a telephone line. Excessive RENs on a telephone line may result in the devices
not ringing in response to an incoming call. In most but not all areas, the sum
of RENs should not exceed five(5.0). To be certain of the number of devices
that may be connected to a line, as determined by the total RENs, contact the
local telephone company. For earlier products, the REN is separately shown
on the label.
INCIDENCE OF HARM
If this equipment, the Ubigate iBG2016, causes harm to the telephone network,
the telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice isn’t
practical, the telephone company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
CHANGES TO TELEPHONE COMPANY EQUIPMENT OR
FACILITIES
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equipment.
If this happens the telephone company will provide advance notice in order for
you to make necessary modifications to maintain uninterrupted service.
SERVICE CENTER
If trouble is experienced with the Ubigate iBG2016, please contact your local
office of SAMSUNG ELECTRONICS, CO., LTD. for repair or warranty
information. If the trouble is causing harm to the telephone network, the
telephone company may request that you remove the equipment from the
network until the problem is resolved.
FIELD REPAIRS
Only technicians certified on the Ubigate iBG2016, are authorized by
SAMSUNG ELECTRONICS, CO., LTD. to perform system repairs. Certified
technicians may replace modular parts of a system to repair or diagnose
trouble. Defective modular parts can be returned to SAMSUNG
ELECTRONICS, CO., LTD. for repair.
© SAMSUNG Electronics Co., Ltd.
III
GENERAL USER INFORMATION
GENERAL
Connection to party line service is subject to state tariffs. Contact the state
public utility commission, public service commission or corporation
commission for information.
Equipment With Direct Inward Dialing (‘DID’)
ALLOWING THIS EQUIPMENT TO BE OPERATED IN SUCH A
MANNER AS TO NOT PROVIDE FOR PROPER ANSWER
SUPERVISION IS A VIOLATION OF PART 68 OF THE FCC’S RULES
PROPER ANSWER SUPERVISION IS WHEN:
A)
This equipment returns answer supervision to the Public Switched
Telephone Network(PSTN) when DID calls are:
Answered by the called station
Answered by the attendant
Routed to a recorded announcement that can be administered by the
Customer Premises Equipment(CPE) user.
Routed to a dial prompt
B)
This equipment returns answer supervision on all DID calls forwarded to
the PSTN.
Permissible exceptions are:
A call is unanswered
A busy tone is received
A reorder tone is received
Equal Access Requirements
This equipment is capable of providing users access to interstate providers of
operator services through the use of access codes. Modification of this
equipment by call aggregators to block access dialing codes is a violation of
the Telephone Operator consumers Act of 1990.
IV
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016 TroubleShooting Manual/Ed.00
Electrical Safety Advisory
Parties responsible for equipment requiring AC power should consider
including an advisory notice in their customer information suggesting the
customer use a surge arrestor. Telephone companies report that electrical
surges, typically lightning transients, are very destructive to customer terminal
equipment connected to AC power sources. This has been identified as a
major nationwide problem.
MUSIC ON HOLD WARNING
In accordance with US copyright laws, a license may be required from
the American Society of Composers, Authors and Publishers(ASCAP)
or other similar organizations if copyright music is transmitted through
the Music on Hold feature.
SAMSUNG ELECTRONICS, CO., LTD. hereby disclaims any liability
arising out of failure to obtain such a license.
DISA WARNING
Lines that are used for the Direct Inward System Access feature must have the
disconnect supervision options provided by the telephone company.
As it is impossible to control who may access your DISA line it is
suggested that you do not turn this feature on unless you intend to
use it. If you do use this feature, it is good practice to frequently
change pass codes and periodically review your telephone records for
unauthorized use.
© SAMSUNG Electronics Co., Ltd.
V
GENERAL USER INFORMATION
SAFETY WARNING
High touch current earth connection essential before making
telecommunication network connection.
Energy Hazard-careful treatment is needed.
Every wire for communication should be larger than 26 AWG.
Double pole/neutral fusing.
UNDERWRITERS LABORATORIES
The Ubigate iBG2016 system has been tested to comply with safety standards
in the United States and Canada. This system is listed with Underwriters
Laboratories. The cUL Mark is separately shown on the label.
The following statement from Underwriters Labs applies to the Ubigate
iBG2016 System:
1.
2.
3.
VI
Separation of TNV and SELV - Pluggable A: ‘The separate protective
earthing terminal provided on this product shall be permanently
connected to earth.’(Instruction)
Separation of TNV and SELV - Pluggable B: ‘Disconnect TNV circuit
connector(s) before disconnecting power.’(Instruction)
Warning to service personnel: ‘CAUTION: Double pole/neutral fusing’
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016 TroubleShooting Manual/Ed.00
4.
5.
6.
Telephone line cord: ‘CAUTION: To reduce the risk of fire, use only No.
26 AWG or larger(e.g., 24 AWG) UL Listed or CSA Certified
Telecommunication Line Cord’
Leakage currents due to ringing voltage - Earthing installation
instructions: ‘1.A supplementary equipment earthing conductor is to be
installed between the product or system and earth, that is, in addition to
the equipment earthing conductor in the power supply cord. 2.The
supplementary equipment earthing conductor may not be smaller in size
than the unearthed branch-circuit supply conductors. The equipment
earthing conductor is to be connected to the product at the terminal
provided, and connected to earth in a manner that ill retain the earth
connection when the power supply cord is unplugged. The connection to
earth of the supplementary earthing conductor shall be in compliance
with the appropriate rules for terminating bonding jumpers in Part K of
Article 250 of the National Electrical Code, ANSI/NFPA 70 and Article
10 of Part 1 of the Canadian Electrical Code, Part 1, C22.1. Termination
of the supplementary earthing conductor is permitted to be made to
building steel, to a metal electrical raceway system, or to any earthed
item that is permanently and reliably connected to the electrical service
equipment earthed. 3.Bare, covered, or insulated earthing conductors are
acceptable.
A covered or insulated conductor must have a continuous outer finish
that is either green, or green with one or more yellow stripes.’
Safety Instructions - Rack Mount ‘Rack Mount Instructions The following or similar rack-mount instructions are included with the
installation instructions:
A) Elevated Operating Ambient - If installed in a closed or multi-unitrack
assembly, the operating ambient temperature of the rack environment may
be greater than room ambient. Therefore, consideration should be given to
installing the equipment in an environment compatible with the maximum
ambient temperature(Tma) specified by the manufacturer.
B) Reduced Air Flow - Installation of the equipment in a rack should be
such that the amount of air flow required for safe operation of the equipment
is not compromised.
© SAMSUNG Electronics Co., Ltd.
VII
GENERAL USER INFORMATION
C) Mechanical Loading - Mounting of the equipment in the rack should be
such that a hazardous condition is not achieved due to uneven
mechanical loading.
D) Circuit Overloading - Consideration should be given to the connection
of the equipment to the supply circuit and the effect that overloading of
the circuits might have on overcurrent protection and supply wiring.
Appropriate consideration of equipment nameplate ratings should be
used when addressing this concern.
E) Reliable Earthing - Reliable earthing of rack-mounted equipment
should be maintained. Particular attention should be given to supply
connections other than direct connections to the branch circuit(e.g., use
of power strips).’
VIII
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016 TroubleShooting Manual
INTRODUCTION
Purpose
Ubigate iBG2016™ Trouble Shooting Manual describes the troubleshooting
procedures for the faults that can occur on iBG2016.
Conventions
The following types of paragraphs contain special information that must be
carefully read and thoroughly understood. Such information may or may not
be enclosed in a rectangular box, separating it from the main text, but is
always preceded by an icon and/or a bold title.
NOTE
Indicates additional information as a reference.
Console Screen Output
The lined box with ‘Courier New’ font will be used to distinguish
between the main content and console output screen text.
‘Bold Courier New’ font will indicate the value entered by the
operator on the console screen.
© SAMSUNG Electronics Co., Ltd.
I
INTRODUCTION
Reference
Ubigate iBG2016 System Description
Ubigate iBG2016 Installation Manual
Ubigate iBG2016 Configuration Guide
Ubigate iBG2016 Command Reference
Ubigate iBG2016 Message Reference
Ubigate iBG2016 Quick Start Guide
Ubigate iBG2016 iBG-DM User Guide
Ubigate ISM User Guide
Ubigate iPX User Guide
Contacting Technical Support
For questions regarding the product and the content of this document
Please visit:
http://www.samsungen.com
Obtaining Publications and Additional Information
The Ubigate iBG2016 documentation set, and additional literature is available
at:
http://www.samsungen.com
Revision History
II
EDITION
DATE OF ISSUE
REMARKS
00
12. 2006.
First Draft
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016 TroubleShooting Manual
TABLE OF CONTENTS
GENERAL USER INFORMATION
I
RADIO FREQUENCY INTERFERENCE ........................................................................ I
FCC REQUIREMENTS .................................................................................................. I
MUSIC ON HOLD WARNING........................................................................................V
DISA WARNING ............................................................................................................V
SAFETY WARNING......................................................................................................VI
UNDERWRITERS LABORATORIES ............................................................................VI
INTRODUCTION
I
Purpose .......................................................................................................................... I
Conventions.................................................................................................................... I
Console Screen Output .................................................................................................. I
Reference ...................................................................................................................... II
Contacting Technical Support ........................................................................................ II
Obtaining Publications and Additional Information............................................................. II
Revision History............................................................................................................. II
TroubleShooting Manual
1
Max call limit alarm ............................................................................................................. 1
Symptoms...................................................................................................................... 1
Possible Causes ............................................................................................................ 1
Troubleshooting ............................................................................................................. 2
Max DSP limit alarm ............................................................................................................ 3
Symptoms...................................................................................................................... 3
Possible Causes ............................................................................................................ 3
Troubleshooting ............................................................................................................. 3
SIP entity connection fail alarm ......................................................................................... 4
Symptoms...................................................................................................................... 4
Possible Causes ............................................................................................................ 4
© SAMSUNG Electronics Co., Ltd.
III
TABLE OF CONTENTS
Troubleshooting ............................................................................................................. 4
Gatekeeper connection fail alarm ...................................................................................... 5
Symptoms ...................................................................................................................... 5
Possible Causes ............................................................................................................ 5
Troubleshooting ............................................................................................................. 5
FXO connect alarm..............................................................................................................6
Symptoms ...................................................................................................................... 6
Possible Causes ............................................................................................................ 6
Troubleshooting ............................................................................................................. 6
DSP fail fault ........................................................................................................................ 7
Symptoms ...................................................................................................................... 7
Possible Causes ............................................................................................................ 7
Troubleshooting ............................................................................................................. 7
IV
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016 TroubleShooting Manual
TroubleShooting Manual
Max call limit alarm
It is an alarm created when a certain percentage is reached on the basis of preconfigured max call and max call threshold alarm.
Symptoms
On the iBG2016 system, following event will be occurred.
#Feb 09 11:57:45 critical
EVENT
threshold of the system max call limit
#Feb 09 11:58:28 informational EVENT
threshold of the system max call limit
#Feb 09 11:59:23 error
EVENT
threshold of the system max call limit
#Feb 09 11:59:25 informational EVENT
threshold of the system max call limit
Exceeding
RAISE
Exceeding
CLEAR
Exceeding
RAISE
Exceeding
CLEAR
a major
a major
a minor
a minor
Possible Causes
Current call count is reached on pre-configured threshold alarm value.
− Minor threshold limitation value = system wide max calls * minor
threshold alarm max-call / 100
− Major threshold limitation value = system wide max calls * major
threshold alarm max-call / 100
© SAMSUNG Electronics Co., Ltd.
1
TroubleShooting Manual
Troubleshooting
1.
2.
Change threshold alarm max-call value.
Change system-wide max-call count.(default max-call count is
configured to system maximum value)
To change theshold alarm max-call value, use call-admission threshold alarm
max-call CLI command in global configuration command mode. To check
current value use show running-config command.
call-admission threshold alarm max-call min <value> maj <value>
no call-admission threshold alarm max-call
min <value>: Is the percentage of current call count against max call count
that minor alarm would be created. Default value is 70. Range is 1~99.
maj <value>: Is the percentage of current call count against max call count
that major alarm would be created. Default value is 80. Range is 1~99.
To change max call used as the basis, use ‘call-admission max-calls’ command
in global configuration command mode. To check current value use show
running-config command.
call-admission max-calls <value>
value: Designates max calls that is admitted and a number of 1~20,000 can be
used.
2
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016 TroubleShooting Manual/Ed.00
Max DSP limit alarm
It is an alarm created when a certain percentage is reached on the basis of
configured max DSP channel usage threshold.
Symptoms
On the iBG2016 system, following event will be occurred.
#Feb 09 12:00:00 critical
EVENT
threshold of the DSP channel capacity
#Feb 09 12:00:03 informational EVENT
threshold of the DSP channel capacity
#Feb 09 12:00:12 error
EVENT
threshold of the DSP channel capacity
#Feb 09 12:00:15 informational EVENT
threshold of the DSP channel capacity
Exceeding a major
limit RAISE
Exceeding a major
limit CLEAR
Exceeding a minor
limit RAISE
Exceeding a minor
limit CLEAR
Possible Causes
Current DSP usage is reached on pre-configured threshold alarm value.
Troubleshooting
1.
Change threshold alarm max-dsp value.
2.
Change your DSP card have high performance
To change theshold alarm max-dsp value, use call-admission threshold alarm
max-dsp CLI command in global configuration command mode. To check
current value use show running-config command.
call-admission threshold alarm max-dsp min <value> maj <value>
no call-admission threshold alarm max-dsp
min <value>: Is the percentage of current used dsp channel against max dsp
channel that minor alarm would be created. Default value is 70. Range is 1~99.
maj <value>: Is the percentage of current used dsp channel against max dsp
channel that major alarm would be created. Default value is 80. Range is 1~99.
It is impossible to set up the value of max DSP channel used as the basis, the
system decides automatically according to the type of the mounted DSP card.
© SAMSUNG Electronics Co., Ltd.
3
TroubleShooting Manual
SIP entity connection fail alarm
It is an alarm created when register is failed after periodically trying registing
gateway using SIP REGISTER message in call-server.
Symptoms
On the iBG2016 system, following event will be occurred.
#Feb 09 12:00:20 critical
EVENT
between system and SIP entity RAISE
#Feb 09 12:00:24 informational EVENT
between system and SIP entity CLEAR
Connection fails
Connection fails
Possible Causes
Call server which is configured by iBG2016 gateway system is not running.
Call server network is unreachable from iBG2016 gateway system.
In the call server configured by iBG2016, this iBG2016 is not configured or
configured with invalid data.
Troubleshooting
1.
2.
3.
Verify configured call server system is running.
Verify your network is alive inter iBG2016 gateway and call server
system.
Verify your iBG2016 is configured in call server system.
HMSGUI
4
configuration
iBG2016.
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016 TroubleShooting Manual/Ed.00
Gatekeeper connection fail alarm
This is an alarm created when the communication with H.323 Gatekeeper
through RegistrationRequest(RRQ) message is failed.
Symptoms
On the iBG2016 system, following event will be occurred.
#Feb 09 12:00:33 critical
EVENT
between H.323 entity RAISE
#Feb 09 12:00:36 informational EVENT
between H.323 entity CLEAR
Connection fails
Connection fails
Possible Causes
Gatekeeper which is configured by iBG2016 gateway system is not running.
Gatekeeper network is unreachable from iBG2016 gateway system.
In the gatekeeper configured by iBG2016, this iBG2016 is not configured
or configured with invalid data.
Troubleshooting
1.
Verify configured gatekeeper is running.
2.
Verify your network is alive inter iBG2016 gateway and gatekeeper.
3.
Verify your iBG2016 is configured in gatekeeper. (refer your gatekeeper
system manual)
© SAMSUNG Electronics Co., Ltd.
5
TroubleShooting Manual
FXO connect alarm
This is an alarm to notify whether ports are connected or not in analog
channels of FXO card using loop start.
Symptoms
On the iBG2016 system, following event will be occurred.
#Feb 09 12:00:39 error
EVENT
Notify that FXO port
is connected when using Loop-start only RAISE
#Feb 09 12:00:42 informational EVENT
Notify that FXO
port is connected when using Loop-start only CLEAR
Possible Causes
The physical port connected to FXO is removed.
The FXS port that connected at opposite side is removed.
Troubleshooting
6
1.
Check the line of port is inserted correctly.
2.
check it is inserted that is connected at remote FXS port.
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016 TroubleShooting Manual/Ed.00
DSP fail fault
This fault occurs when there is an error in the process of initializing the DSP
card, it might occur in the initiation of the system. When a fault occurs the
system cannot be used as voice gateway. When the iBG2016 system fails to
initialize DSP chipset, you have to reboot the system.
Symptoms
On the iBG2016 system, following event will be occurred.
#Feb 09 12:00:47 emergency
initialization fails RAISE
EVENT
DSP module
Possible Causes
The iBG2016 system fails to initialize DSP chipset.
Troubleshooting
Reboot iBG2016 system fater removing DSP chipset from slot 0 MPU_A.
© SAMSUNG Electronics Co., Ltd.
7
TroubleShooting Manual
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8
© SAMSUNG Electronics Co., Ltd.
Ubigate iBG2016™
TroubleShooting Manual
©2007 Samsung Electronics Co., Ltd.
All rights reserved.
Information in this manual is proprietary to SAMSUNG
Electronics Co., Ltd.
No information contained here may be copied, translated,
transcribed or duplicated by any form without the prior written
consent of SAMSUNG.
Information in this manual is subject to change without notice.
EQNA-000044
Ed.00