Part 2. Appendixes
Appendix A. Help and service information . . . . . . . . . . . . . . . . .
Online technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone technical support . . . . . . . . . . . . . . . . . . . . . . . . . .
2-2
2-2
2-2
Appendix B. Warranty statements
. . . . . . . . . . . . . . . . . . . . .
IBM Statement of Limited Warranty for United States, Puerto Rico, and
Canada (Part 1 - General Terms) . . . . . . . . . . . . . . . . . . . . .
IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey,
United States (Part 1 - General Terms) . . . . . . . . . . . . . . . . . .
Part 2 - Worldwide Country-Unique Terms . . . . . . . . . . . . . . . . .
2-3
2-3
2-6
2-9
Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
 Copyright IBM Corp. 2000
2-1
Appendix A. Help and service information
This section contains information on how to obtain online and telephone technical
support.
Online technical support
Online technical support is available during the life of your product. Online assistance
can be obtained through the Personal Computing support web site and the IBM
automated fax system.
Online technical support
IBM Personal Computing support web site
http://www.pc.ibm.com/support/
IBM automated fax system
1-800-426-3395 (U.S. and Canada)
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Marketing, installation, and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option
has been withdrawn from marketing. Additional support offerings, including
step-by-step installation assistance, are available for a nominal fee.
When you call to request support, assist the technical support representative by having
available as much of the following information as possible:
1.
2.
3.
4.
5.
6.
7.
Option name
Option number
Proof of purchase
Computer manufacturer, model, serial number (if IBM), and manual
Exact wording of the error message (if any)
Description of the problem
Information on the configuration of hardware and software in your system.
If possible, be at your computer. Your technical support representative might want to
walk you through the problem during the call.
2-2
For the support telephone number and support hours by country, refer to the following
table or to the enclosed technical support insert. If no number is provided, contact
your IBM reseller or IBM marketing representative. Response time may vary
depending on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada
1-800-565-3344
U.S.A. and Puerto Rico
1-800-772-2227
Appendix B. Warranty statements
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by
country. Part 2 is the same for both statements. Be sure to read both the Part 1 that
applies to your country and Part 2.
United States, Puerto Rico, and Canada (Z125-4753-05 11/97)
(Part 1 - General terms on page 2-3)
Worldwide except Canada, Puerto Rico, Turkey, and United States
(Z125-5697-01 11/97)
(Part 1 - General terms on page 2-6)
Worldwide country-unique terms
(Part 2 - Country-unique terms on page 2-9)
IBM Statement of Limited Warranty for United States, Puerto
Rico, and Canada (Part 1 - General Terms)
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 - Country-unique
Terms. The terms of Part 2 may replace or modify those of Part 1. The warranties provided
by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use,
and not for resale, from IBM or your reseller. The term “Machine” means an IBM machine, its
features, conversions, upgrades, elements, or accessories, or any combination of them. The term
“Machine” does not include any software programs, whether pre-loaded with the Machine,
installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement of Warranty
affects any statutory rights of consumers that cannot be waived or limited by contract. If you have
any questions, contact IBM or your reseller.
Machine - IBM ThinkPad T Series FDD External Cable Kit
Warranty Period* - One year
*Contact your place of purchase for warranty service information. Some IBM Machines are eligible
for on-site warranty service depending on the country where service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2)
conforms to IBM's Official Published Specifications. The warranty period for a Machine is a
Part 2. Appendixes
2-3
specified, fixed period commencing on its Date of Installation. The date on your sales receipt is
the Date of Installation, unless IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to provide warranty
service, will provide repair and exchange service for the Machine, without charge, under the type
of service designated for the Machine and will manage and install engineering changes that apply
to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or your reseller
are unable to either 1) make it do so or 2) replace it with one that is at least functionally
equivalent, you may return it to your place of purchase and your money will be refunded. The
replacement may not be new, but will be in good working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident,
modification, unsuitable physical or operating environment, improper maintenance by you, or
failure caused by a product for which IBM is not responsible. The warranty is voided by
removal or alteration of Machine or parts identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT WARRANTIES
OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as assistance via
telephone with “how-to” questions and those regarding Machine set-up and installation, will be
provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. In the United States,
call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to
present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at your location
or at a service center, to keep Machines in, or restore them to, conformance with their
Specifications. IBM or your reseller will inform you of the available types of service for a
Machine based on its country of installation. IBM may repair the failing Machine or exchange it
at its discretion.
2-4
When warranty service involves the exchange of a Machine or part, the item IBM or your reseller
replaces becomes its property and the replacement becomes yours. You represent that all
removed items are genuine and unaltered. The replacement may not be new, but will be in good
working order and at least functionally equivalent to the item replaced. The replacement assumes
the warranty service status of the replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on a Machine
which is 1) for certain Machines, the designated, serial-numbered Machine and 2) at an
engineering-change level compatible with the feature, conversion, or upgrade. Many features,
conversions, or upgrades involve the removal of parts and their return to IBM. A part that
replaces a removed part will assume the warranty service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts,
options, alterations, and attachments not under warranty service.
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent its
exchange;
2. obtain authorization from the owner to have IBM or your reseller service a Machine that you
do not own; and
3. where applicable, before service is provided
a) follow the problem determination, problem analysis, and service request procedures that
IBM or your reseller provides,
b) secure all programs, data, and funds contained in a Machine,
c) provide IBM or your reseller with sufficient, free, and safe access to your facilities to
permit them to fulfill their obligations, and
d) inform IBM or your reseller of changes in a Machine's location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or
2) in transit in those cases where IBM is responsible for the transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal
information contained in a Machine which you return to IBM or your reseller for any reason.
You should remove all such information from the Machine prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some cases, the
Machine may not be new and may have been previously installed. Regardless of the Machine's
production status, IBM's appropriate warranty terms apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM's part or other liability, you are
entitled to recover damages from IBM. In each such instance, regardless of the basis on which
you are entitled to claim damages from IBM (including fundamental breach, negligence,
misrepresentation, or other contract or tort claim), IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property and tangible
personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000 (or
equivalent in local currency) or the charges (if recurring, 12 months' charges apply) for the
Machine that is the subject of the claim.
This limit also applies to IBM's suppliers and your reseller. It is the maximum for which
IBM, its suppliers, and your reseller are collectively responsible.
Part 2. Appendixes
2-5
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2)
LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL,
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS),
EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF
THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.
IBM Statement of Warranty Worldwide except Canada, Puerto
Rico, Turkey, United States (Part 1 - General Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 - Country-Unique Terms.
The terms of Part 2 may replace or modify those of Part 1. The warranties provided by IBM
in this Statement of Warranty apply only to Machines you purchase for your use, and not for
resale, from IBM or your reseller. The term “Machine” means an IBM machine, its features,
conversions, upgrades, elements, or accessories, or any combination of them. The term
“Machine” does not include any software programs, whether pre-loaded with the Machine,
installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement of Warranty
affects any statutory rights of consumers that cannot be waived or limited by contract. If you have
any questions, contact IBM or your reseller.
Machine - IBM ThinkPad T Series FDD External Cable Kit
Warranty Period* - One year
*Contact your place of purchase for warranty service information. Some IBM Machines are eligible
for on-site warranty service depending on the country where service is performed.
The IBM warranty for machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2)
conforms to IBM's Official Published Specifications. The warranty period for a Machine is a
specified, fixed period commencing on its Date of Installation. The date on your sales receipt is
the Date of Installation, unless IBM or your reseller informs you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to provide warranty
service, will provide repair and exchange service for the Machine, without charge, under the type
of service designated for the Machine and will manage and install engineering changes that apply
to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or your reseller
are unable to either 1) make it do so or 2) replace it with one that is at least functionally
equivalent, you may return it to your place of purchase and your money will be refunded. The
replacement may not be new, but will be in good working order.
2-6
Extent of warranty
The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident,
modification, unsuitable physical or operating environment, improper maintenance by you, or
failure caused by a product for which IBM is not responsible. The warranty is voided by
removal or alteration of Machine or parts identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items not covered by warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT WARRANTIES
OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as assistance via
telephone with “how-to” questions and those regarding Machine set-up and installation, will be
provided WITHOUT WARRANTIES OF ANY KIND.
Warranty service
To obtain warranty service for the Machine, contact your reseller or IBM. You may be required
to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at your location
or at a service center, to keep Machines in, or restore them to, conformance with their
Specifications. IBM or your reseller will inform you of the available types of service for a
Machine based on its country of installation. IBM may repair the failing Machine or exchange it
at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or your reseller
replaces becomes its property and the replacement becomes yours. You represent that all
removed items are genuine and unaltered. The replacement may not be new, but will be in good
working order and at least functionally equivalent to the item replaced. The replacement assumes
the warranty service status of the replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on a Machine
which is 1) for certain Machines, the designated, serial-numbered Machine and 2) at an
engineering-change level compatible with the feature, conversion, or upgrade. Many features,
conversions, or upgrades involve the removal of parts and their return to IBM. A part that
replaces a removed part will assume the warranty service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts,
options, alterations, and attachments not under warranty service.
Part 2. Appendixes
2-7
You also agree to
1. ensure that the Machine is free of any legal obligations or restrictions that prevent its
exchange;
2. obtain authorization from the owner to have IBM or your reseller service a Machine that you
do not own; and
3. where applicable, before service is provided
a) follow the problem determination, problem analysis, and service request procedures that
IBM or your reseller provides,
b) secure all programs, data, and funds contained in a Machine,
c) provide IBM or your reseller with sufficient, free, and safe access to your facilities to
permit them to fulfil their obligations, and
d) inform IBM or your reseller of changes in a Machine's location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or
2) in transit in those cases where IBM is responsible for the transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal
information contained in a Machine which you return to IBM or your reseller for any reason.
You should remove all such information from the Machine prior to its return.
Production status
Each IBM Machine is manufactured from new parts, or new and used parts. In some cases, the
Machine may not be new and may have been previously installed. Regardless of the Machine's
production status, IBM's appropriate warranty terms apply.
Limitation of liability
Circumstances may arise where, because of a default on IBM's part or other liability, you are
entitled to recover damages from IBM. In each such instance, regardless of the basis on which
you are entitled to claim damages from IBM (including fundamental breach, negligence,
misrepresentation, or other contract or tort claim), IBM is liable for no more than
1. damages for bodily injury (including death) and damage to real property and tangible
personal property; and
2. the amount of any other actual direct damages, up to the greater of U.S. $100,000 (or
equivalent in local currency) or the charges (if recurring, 12 months' charges apply) for the
Machine that is the subject of the claim.
This limit also applies to IBM's suppliers and your reseller. It is the maximum for which
IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2)
LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL,
INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS),
EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF
THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.
2-8
Part 2 - Worldwide Country-Unique Terms
ASIA PACIFIC
AUSTRALIA: The IBM warranty for machines: The following paragraph is added to this
Section:
The warranties specified in this Section are in addition to any rights you may have under the
Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the
applicable legislation.
Extent of warranty: The following replaces the first and second sentences of this Section:
The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident,
modification, unsuitable physical or operating environment, operation in other than the Specified
Operating Environment, improper maintenance by you, or failure caused by a product for which
IBM is not responsible.
Limitation of liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974,
IBM's liability is limited to the repair or replacement of the goods or the supply of equivalent
goods. Where that condition or warranty relates to right to sell, quiet possession or clear title, or
the goods are of a kind ordinarily acquired for personal, domestic or household use or
consumption, then none of the limitations in this paragraph apply.
PEOPLE'S REPUBLIC OF CHINA: Governing law: The following is added to this
Statement:
The laws of the State of New York govern this Statement.
INDIA: Limitation of liability: The following replaces items 1 and 2 of this Section:
1. liability for bodily injury (including death) or damage to real property and tangible personal
property will be limited to that caused by IBM's negligence;
2. as to any other actual damage arising in any situation involving nonperformance by IBM
pursuant to, or in any way related to the subject of this Statement of Warranty, IBM's liability
will be limited to the charge paid by you for the individual Machine that is the subject of the
claim.
NEW ZEALAND: The IBM warranty for machines: The following paragraph is added to this
Section:
The warranties specified in this Section are in addition to any rights you may have under the
Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The
Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if
you require the goods for the purposes of a business as defined in that Act.
Limitation of liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the Consumer
Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
The following terms apply to all EMEA countries.
The terms of this Statement of Warranty apply to Machines purchased from an IBM reseller. If
you purchased this Machine from IBM, the terms and conditions of the applicable IBM
agreement prevail over this warranty statement.
Part 2. Appendixes
2-9
Warranty service
If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland, France,
Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway,
Portugal, Spain, Sweden, Switzerland, or United Kingdom, you may obtain warranty service for
that Machine in any of those countries from either (1) an IBM reseller approved to perform
warranty service or (2) from IBM.
If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and
Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia,
Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova,
Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty
service for that Machine in any of those countries from either (1) an IBM reseller approved to
perform warranty service or (2) from IBM.
The applicable laws, country-unique terms and competent court for this Statement are those of the
country in which the warranty service is being provided. However, the laws of Austria govern
this Statement if the warranty service is provided in Albania, Armenia, Belarus, Bosnia and
Herzegovina, Bulgaria, Croatia, Czech Republic, Federal Republic of Yugoslavia, Georgia,
Hungary, Kazakhstan, Kirghizia, Former Yugoslav Republic of Macedonia (FYROM), Moldova,
Poland, Romania, Russia, Slovak Republic, Slovenia, and Ukraine.
The following terms apply to the country specified:
EGYPT: Limitation of liability: The following replaces item 2 in this Section:
2. as to any other actual direct damages, IBM's liability will be limited to the total amount you
paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
FRANCE: Limitation of liability: The following replaces the second sentence of the first
paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages from IBM,
IBM is liable for no more than: (items 1 and 2 unchanged).
GERMANY: The IBM warranty for machines: The following replaces the first sentence of
the first paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its normal use and
the Machine's conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months.
In case IBM or your reseller are unable to repair an IBM Machine, you can alternatively ask for a
partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a
cancellation of the respective agreement for such Machine and get your money refunded.
Extent of warranty: The second paragraph does not apply.
Warranty service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine to IBM will be at
IBM's expense.
Production status: The following paragraph replaces this Section:
Each Machine is newly manufactured. It may incorporate in addition to new parts, re-used parts
as well.
Limitation of liability: The following is added to this Section:
2-10
The limitations and exclusions specified in the Statement of Warranty will not apply to damages
caused by IBM with fraud or gross negligence and for express warranty.
In item 2, replace “U.S. $100,000” with “1.000.000 DM.”
The following sentence is added to the end of the first paragraph of item 2:
IBM's liability under this item is limited to the violation of essential contractual terms in cases of
ordinary negligence.
IRELAND: Extent of warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions, including all
warranties implied, but without prejudice to the generality of the foregoing all warranties implied
by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby
excluded.
Limitation of liability: The following replaces items one and two of the first paragraph of this
Section:
1. death or personal injury or physical damage to your real property solely caused by IBM's
negligence; and 2. the amount of any other actual direct damages, up to the greater of Irish
Pounds 75,000 or 125 percent of the charges (if recurring, the 12 months' charges apply) for the
Machine that is the subject of the claim or which otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM's entire liability and your sole remedy, whether in contract or in tort, in respect of any
default shall be limited to damages.
ITALY: Limitation of liability: The following replaces the second sentence in the first
paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for no more
than: (item 1 unchanged) 2)as to any other actual damage arising in all situations involving
non-performance by IBM pursuant to, or in any way related to the subject matter of this
Statement of Warranty, IBM's liability, will be limited to the total amount you paid for the
Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the second paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for any of the
following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your reseller is
informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO, AND SWAZILAND: Limitation of
liability: The following is added to this Section:
IBM's entire liability to you for actual damages arising in all situations involving nonperformance
by IBM in respect of the subject matter of this Statement of Warranty will be limited to the
charge paid by you for the individual Machine that is the subject of your claim from IBM.
TURKIYE: Production status: The following replaces this Section:
IBM fulfils customer orders for IBM Machines as newly manufactured in accordance with IBM's
production standards.
UNITED KINGDOM: Limitation of liability: The following replaces items 1 and 2 of the first
paragraph of this Section:
Part 2. Appendixes
2-11
1. death or personal injury or physical damage to your real property solely caused by IBM's
negligence;
2. the amount of any other actual direct damages or loss, up to the greater of Pounds Sterling
150,000 or 125 percent of the charges (if recurring, the 12 months' charges apply) for the
Machine that is the subject of the claim or which otherwise gives rise to the claim.
The following item is added to this paragraph:
3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or Section
2 of the Supply of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM's entire liability and your sole remedy, whether in contract or in tort, in respect of any
default will be limited to damages.
NORTH AMERICA
CANADA: Warranty service: The following is added to this Section:
To obtain warranty service from IBM, call 1-800-565-3344.
UNITED STATES OF AMERICA: Warranty service: The following is added to this
Section:
To obtain warranty service from IBM, call 1-800-772-2227.
Appendix C. Notices
References in this publication to IBM products, programs, or services do not imply
that IBM intends to make these available in all countries in which IBM operates. Any
reference to an IBM product, program, or service is not intended to state or imply that
only that IBM product, program, or service may be used. Any functionally equivalent
product, program, or service that does not infringe any of the intellectual property
rights of IBM may be used instead of the IBM product, program, or service. The
evaluation and verification of operation in conjunction with other products, except
those expressly designated by IBM, are the responsibility of the user.
IBM may have patents or pending patent applications covering subject matter in this
document. The furnishing of this document does not give you any license to these
patents. You can send license inquiries, in writing, to the IBM Director of Licensing,
IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, U.S.A.
Trademarks
The following terms are trademarks of the IBM Corporation in the United States or
other countries or both:
IBM
ThinkPad
2-12
IBM
Part Number: P08K9499
Printed in the United States of America
P8K9499