CyberData Nightringer Group Configuration Guide

RING CENTRAL CONFIGURATION GUIDE:
NIGHTRINGER GROUP CONFIGURATIONS
Document Part #931040A
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601
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RingCentral Configuration Guide: Nightringer Group Configurations
Document #931040A
COPYRIGHT NOTICE:
© 2015, CyberData Corporation, ALL RIGHTS RESERVED.
This configuration guide and related materials are the copyrighted property of CyberData Corporation.
No part of this configuration guide or related materials may be reproduced or transmitted, in any form
or by any means (except for internal use by licensed customers), without prior express written
permission of CyberData Corporation. This configuration guide, and the products, software, firmware,
and/or hardware described in this configuration guide are the property of CyberData Corporation,
provided under the terms of an agreement between CyberData Corporation and recipient of this
configuration guide, and their use is subject to that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by CyberData
Corporation, CyberData Corporation makes no representation or warranty, express or implied, including
any warranty or merchantability or fitness for any purpose, with respect to this configuration guide or
the products, software, firmware, and/or hardware described herein, and CyberData Corporation
assumes no liability for damages or claims resulting from any use of this configuration guide or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this configuration guide and to any such product, software, firmware, and/or
hardware.
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Revision Information
Revision 931040A was released on January 26, 2015.
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Table of Contents
1.0 Introduction ............................................................................................................................... 5
2.0 Ring Group Configuration ........................................................................................................ 6
3.0 Call Queue Configuration ....................................................................................................... 13
4.0 Contact CyberData Corporation ............................................................................................. 19
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1.0 Introduction
What is Nightringer?
CyberData paging and intercom products offer a secondary Nightringer extension in addition to
the primary extension used for device-specific paging and two-way communication functions.
The Nightringer for your device can play a customizable ring tone when an incoming call is
detected. Implementing a Nightringer will be useful in noisy environments, such as a warehouse
or shipping dock, where personnel may not be able to hear a phone ring.
Before You Start
Review the respective operation guide and RingCentral configuration document for your
product. The SIP configuration for the Nightringer extension may vary by product and firmware
version. This document assumes you have registered the Nightringer extension with RingCentral.
Group Configurations
There are two types of group configurations applicable to Nightringer extensions on CyberData
paging and intercom products.
•
•
Ring Group
Call Queue
A Ring Group configuration will allow you to group the Nightringer extension with a specific
User’s phones. When all phones in the group are set to ring simultaneously, an incoming call to
the user’s internal extension or DID number will ring all phones in the group and the
Nightringer. The Nightringer will play a ring tone until a phone answers in the group answers the
call or the call is diverted to voice mail.
A Call Queue configuration will allow you to add the Nightringer extension to a group of users.
When the call queue is configured to transfer incoming calls to group members simultaneously,
the Nightringer will ring until a group member answers the call, the call is diverted to voicemail,
or the call is forwarded to a different phone number.
Note: If you are using Rotating or Fixed Order call handling transfer methods for the
call queue, you may find it best to use a ring group to assign the Nightringer to one
appropriate user in the call queue instead of adding the Nightringer to the call queue.
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2.0 Ring Group Configuration
Use the following instructions to configure a ring group that includes the Nightringer extension
and a specific User’s phones.
1. From the RingCentral Admin Portal, select the [n] Users menu and select the extension
you want to ring at the same time as the Nightringer.
2. Select Call Handling & Forwarding from the extension’s menu.
Figure 2-1. User Menu – Call Handling & Forwarding
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3. Select the link to Forward to other user’s phone and an Additional Phones pop-up
window should appear.
Figure 2-2. Call Handling & Forwarding – Forward to Other User’s Phones
r
.
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4. Move the Nightringer from Available Phones to Selected Phones and click Done
Figure 2-3. Additional Phones
5. Verify the Nightringer is now listed under Phone.
Figure 2-4. Nightringer Added as Phone
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6.
Scroll down and click the button to Create Ring Groups
Figure 2-5. Create Ring Groups
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7. A Create Ring Groups pop-up window should appear. Check the boxes next to the
phone and the Nightringer and then click Group.
Figure 2-6. Create Ring Groups – Select Phones
8. The phones should now appear as grouped. Check the box for the Group and click
Done.
Figure 2-7. Create Ring Groups - Group
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9. Under Call Handling & Forwarding, the phones should now appear as grouped.
Select the button to ring all phones Simultaneously.
Figure 2-8. Call Handling & Forwarding - Simultaneously
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10. Scroll down to the bottom of the Call Handling & Forwarding menu and click Save to
save your changes.
Figure 2-9. Call Handling & Forwarding - Save
11. Make a test call to the phone’s extension. The Nightringer should ring while the phone is
ringing. If the Nightringer is not ringing, make sure you have completed step 3 and set all
phones to ring Simultaneously.
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3.0 Call Queue Configuration
Use the following instructions to configure a call queue that includes Nightringer and a number
of extensions.
1. From the RingCentral Admin Portal, select the [n] Groups menu.
Figure 3-1. Groups Menu
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2. Select the desired call queue and select Call Queue Info.
Figure 3-2. Call Queue Menu
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3. Select Call Queue Members and a Call Queue Members pop-up window will appear.
Figure 3-3. Call Queue Info – Call Queue Members
Note: The number of members appears to the right. This queue was previously created.
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4. Move the Nightringer extension and any phones you would like to ring in the call queue
from the Available Members list to the Selected Members list. Then, click Save to
save and return to the call queue’s menu.
Figure 3-4. Call Queue Members
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5. Select Call Handling from the call queue’s menu
Figure 3-5. Call Queue Info - Call Handling
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6. Select the button to ring phones Simultaneously.
Figure 3-6. Call Handling – Simultaneous
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4.0 Contact CyberData Corporation
Sales
For sales-related questions, please visit our Contact CyberData Sales web page for more
information.
Technical Support
For CyberData Technical Support, please submit a Contact CyberData VoIP Technical
Support form on our website.
The CyberData VoIP Technical Support Contact form initiates a troubleshooting ticket
which CyberData uses for quality assurance purposes.
Additionally, the Contact VoIP Tech Support form tells us which phone system you are
using, the make and model of the snetwork switch, and other essential troubleshooting
information we need to efficiently assist with a resolution. Please also include as much
detail as possible in the Describe Problem section of the form. Your installation is
extremely important to us.
Documentation Feedback
We realize changes to the software or hardware of the RingCentral Cloud PBX solution
may render this document obsolete. We welcome and encourage documentation
feedback to ensure continued applicability.