6731i IP Phone
Installation Guide
41-001266-00
Rev 04
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Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a
personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the
Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution
under the terms of this agreement. These programs are confidential and
proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of
Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such confidential and proprietary programs and
information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer's use of this software shall be deemed to reflect Customer's
agreement to abide by the terms and conditions contained herein. Removal
or modification of trademarks, copyright notices, logos, etc., or the use of
Software on any Equipment other than that for which it is intended, or any
other material breach of this Agreement, shall automatically terminate this
license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed software
and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for loss of business profits,
business interruption, loss of business information, other pecuniary loss, or
consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such damages.
Model 6731i IP Phone Installation Guide
iii
Software License Agreement
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer shall not modify,
copy, reproduce, distribute, transcribe, translate or reduce to electronic
medium or machine readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and
are subject to the terms and conditions of this agreement. All rights
reserved.
Table of Contents
Software License Agreement............................................................................. iii
Introduction ........................................................................................................... 1
Phone Features....................................................................................................
Requirements ......................................................................................................
About This Guide ...............................................................................................
Phone Parts ..........................................................................................................
1
1
2
3
Key Panel ................................................................................................................ 4
Key Description ..................................................................................................... 5
Installation and Setup .......................................................................................... 8
Direct or Shared Network Connection ........................................................... 8
Connecting to the Network and to Power.................................................... 10
Power Adapter................................................................................................... 10
Connecting a Handset ..................................................................................... 12
Desk or Wall Installation................................................................................. 13
Inserting the Key Card..................................................................................... 16
Customizing your phone ................................................................................... 17
Accessing Your Options via the Phone UI ................................................... 18
Accessing Your Options via the Aastra Web UI ......................................... 18
IP Phone Features ............................................................................................... 20
20
21
23
23
23
23
23
Other Phone Features ........................................................................................ 24
Adjusting the Volume......................................................................................
Status Lights (LEDs).........................................................................................
Call Timer...........................................................................................................
Programmable keys..........................................................................................
Creating a Speeddial Key................................................................................
Line/Call Appearance Keys ............................................................................
24
24
24
25
26
29
Troubleshooting Solutions ................................................................................ 30
Limited Warranty................................................................................................ 31
v
Table of Contents
Call Forward ......................................................................................................
Preferences.........................................................................................................
Phone Status .....................................................................................................
User Password...................................................................................................
Administrator Menu .......................................................................................
Restart Phone.....................................................................................................
Phone Lock.........................................................................................................
Introduction
Congratulations on your purchase of the Model 6731i IP Phone! The 6731i
communicates over an IP Network, allowing you to receive and place calls
in the same manner as a regular business telephone. The 6731i IP Phone is
capable of supporting the SIP protocol.
Phone Features
• 3-line LCD screen
• 8 programmable top keys (4 Pre-configured functions: Save, Delete,
Directory , Services)
• Press-and-hold speeddial key configuration feature
• Supports up to 6 call lines with LEDs
• Full-duplex speakerphone for handsfree calls
• Built-in two-port, 10/100 BaseT Ethernet ports - lets you share a network
connection with your computer
• Inline power support (based on IEEE 802.3af Power-over-Ethernet standard) which eliminates power adapters.
• Headset mode support (via handset jack)
• AC power adapter (sold separately)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.
Requirements
• SIP-based IP PBX system or network installed and running with a SIP
account created for the 6731i phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol
(FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 BaseT)
• Category 5/5e straight through cabling
• Power source
For Ethernet networks that supply in-line power to the phone (IEEE
802.3af):
For power, use the Ethernet cable (supplied) to connect from the
phone directly to the network for power. (No 48v AC power
adapter required if using Power-over-Ethernet.)
For Ethernet networks that DO NOT supply power to the phone:
—
For power, use the 48V AC Power Adapter (limited power source
(LPS) power supply, Input rated 100-240Vac. 50-60Hz, 0.6A.
Output rated 48Vdc, 0.31A min, included only in specific Aastra
ordering SKUs) to connect from the DC power port on the phone
to a power source.
or
Model 6731i IP Phone Installation Guide
1
Introduction
—
Introduction
—
(optional) - For power, use a Power over Ethernet (PoE) power
injector or a PoE switch. A PoE power injector is available as an
optional accessory from Aastra Telecom. Contact your
Administrator for more information.
About This Guide
This manual describes how to physically set up your new 6731i IP Phone.
Not all features listed are available by default and some may depend on
your phone system or service provider. Contact your system administrator
if you have any questions on what features and services are available to
you on your system. This guide complements the SIP IP Phone
Administrator Guide and the Aastra Model 6731i User Guide.
SIP IP Phone Administrator Guide – is designed for network
administrators, system administrators, developers and partners who need
information on installing this product on an IP network.
Aastra Model 6731i User Guide – explains the most commonly used IP
telephone features for an end user.
These guides along with release notes, system updates, etc. can be
downloaded from our Web site at www.aastratelecom.com
2
Model 6731i IP Phone Installation Guide
Phone Parts
When you unpack your phone, you should ensure that you have all of the
following items. If any part is missing, contact the supplier of your phone.
Save
Delete
Directory
Services
Wall Mount
Drilling Template
Callers
Conf.
Transfer
asdassa
asdadsda
Handset
Telephone
Telephone
Base Desk
Legs
Ethernet
Cable
Handset
Cord
Key Card
6731i Installation
Guide CD
Wall Mount
Drilling Template
Screws and
Anchors for
Wall Mounting
Optional Accessories (Not Included)
PoE
(Power over Ethernet)
Inline Power Injector
Additional Ethernet Cable
(Category 5/5e straight
through cable)
Power
Adapter
Warning: Do not use this PoE inline power injector to power other
devices.
Model 6731i IP Phone Installation Guide
3
Introduction
A PoE (Power over Ethernet) inline power injector supplies 48v power to
the 6731i IP Phone through the Ethernet Cable on pins 4 & 5 and 7 & 8.
Key Panel
Key Panel
Navigational keys
3-line LCD screen
8 keys with LEDs
Message waiting lamp
High quality speakerphone
HAC handset
6
Callers
5
Conf.
4
Transfer
3
2
1
Hold key
Redial key
1 - Speakerphone key
Goodbye key
2 - Two call appearance lines
Keypad
3 - Transfer key
Volume Control
4 - Conference key
Mute key
5 - Callers List key
6 - Options key
4
Model 6731i IP Phone Installation Guide
Key Description
The following table describes the keys on the 6731i IP Phone. Refer to the
Aastra Model 6731i User Guide for more information about these keys.
Keys
Key Description
Hold
old
Hold key - Places an active call on hold. To retrieve
a held call, press the call appearance button beside
the light that is flashing.
Redial
Redial key - Redials up to 100 previously dialed
numbers. Pressing the Redial key twice redials the
last dialed number.
Goodbye
Goodbye key - Ends an active call. The Goodbye
key also exits an open list, such as the Options List,
without saving changes.
Volume control key - Adjusts the volume for the
handset, ringer, and handsfree speaker. See
"Adjusting the Volume" on page 24 for more
information.
Navigation keys - Pressing the UP and DOWN
arrow keys lets you view different status and text
messages on the LCD display (if there is more than
1 line of status/text messages). These buttons also
let you scroll through menu selections, such as the
Options List.
Speaker
Speaker key - Transfers the active call to the
speaker, allowing handsfree use of the phone.
Options key - Accesses services and options to
customize your phone. Your System Administrator
may have already customized some of your
settings. Check with your System Administrator
before changing the administrator-only options.
Callers
Callers List key - Accesses the last 200 calls
received.
Model 6731i IP Phone Installation Guide
5
Key Description
Pressing the LEFT and RIGHT arrow keys lets you
view the different line/call appearances. While in
the Options List, these keys allow you to exit or
enter the current option. When you are editing
entries on the display, pressing the LEFT arrow key
erases the character on the left; pressing the RIGHT
arrow key sets the option.
Key Description
Keys
Conf.
Transfer
Key Description
Conference key - Begins a conference call with the
active call.
Transfer key - Transfers the active call to another
number.
Line/Call Appearance keys - Connect you to a line
or call. The Aastra 6731i IP phone supports 2 line
keys, each with LED indicator lights.
6
Model 6731i IP Phone Installation Guide
Keys
Key Description
Programmable keys - 8 Top Keys - all 8 keys are
programmable.
1
5
2
6
3
7
4
8
Note: Keys 5 and 6 are designated as the SAVE and DELETE
keys, respectively. These keys must be made
configurable by the System Administrator before they
can be changed.
The following are the default functions for the
programmable keys on the 6731i IP phone:
1 - None
2 - None
3 - None
4 - None
5 - SAVE
(preconfigured)
Allows you to save numbers
and/or names to the
Directory. Using this key,
you enter the number,
name, and line (or speeddial
key) to record in the
Directory List.
Allows you to delete entries
from the Directory List and
Callers List. (Must enter the
Directory or Callers list and
select an entry, then press
twice to delete entry).
7 - DIRECTORY
(preconfigured)
Displays up to 200 names
and phone numbers (stored
in alphabetical order)
8 - SERVICES
(preconfigured)
Accesses enhanced features
and services through the
Services menu.
Note: For more information about configuring the SAVE
and DELETE keys, contact your System
Administrator.
Note: For more information about programming keys to
perform specific functions, see the Aastra 6731i IP
Phone User Guide.
Model 6731i IP Phone Installation Guide
7
Key Description
6 - DELETE
(preconfigured)
Installation and Setup
Installation and Setup
The 6731i IP Phone can be setup to share a network connection with
another network device. Power can be provided by the power adapter (sold
separately), or by an 802.3af compliant network power source, or with a
PoE inline power injector (optional accessory). If your System
Administrator has already setup your phone, please refer to the
Aastra 6731i User Guide for call handling information or contact your
System Administrator.
Direct or Shared Network Connection
The phone can be set up as a direct network connection to the Ethernet
wall jack or as a shared network connection as a pass-through if connecting
the phone to a computer or another network device.
Direct Network Connection
Located at the top of the phone are two fully switched 10/100 BaseT
Ethernet cable ports. The port marked with LAN is used to connect the
phone to the network, as well as provide power to your phone (if required).
See "Connecting to the Network and to Power" on page 10 for more
information.
Power Adapter
Connection
Network Jack
(if Inline power provided,
do not install the power adapter)
Ethernet
Cable
Separate
Network
Jack
Other Network Devices
8
To Network
Model 6731i IP Phone Installation Guide
Power
Adapter
Shared Network Connection
To connect a network device (such as a computer) to the phone, connect an
Ethernet Cable into the network port on the top of the phone marked with
PC. Plug the other end of the Ethernet cable into the network jack on the
network device you are sharing the network connection with.
To Other
Network Device
Power Adapter
Connection
To Network
Network Jack
(if Inline power provided,
do not install the power adapter)
Ethernet
Cables
Power
Adapter
Other Network Devices
Installation and Setup
Note: The PC jack on the 6731i IP Phone does not supply inline power onto other
network devices. All Ethernet cables used must be minimum category 5/5e
straight-through cables, such as the cable provided with your phone.
Model 6731i IP Phone Installation Guide
9
Installation and Setup
Connecting to the Network and to Power
Power Adapter
Use the power adapter (sold separately and provided by your System
Administrator) with your phone and plug your phone into a power source.
Inline Power Provided
If your network provides 802.3af compliant in-line power, the phone is
powered through the network.
1. On the top of your phone, connect the Ethernet cable (provided with
your phone) into the network port marked with LAN.
2. Plug the other end of the Ethernet Cable directly into the network jack
on the wall.
Ethernet
Cable
To Network
Network Jack
(if Inline power provided,
do not install the power adapter)
Note: For power, use the 48V AC Power Adapter (limited power source (LPS) power
supply, Input rated 100-240Vac. 50-60Hz, 0.6A. Output rated 48Vdc, 0.31A min,
included only in specific Aastra ordering SKUs) to connect from the DC power
port on the phone to a power source.
10 Model 6731i IP Phone Installation Guide
Inline Power Not Provided
If your network does not provide 802.3af compliant in-line power, you have to
install the power adapter (sold separately) or the PoE inline power supply
(optional accessory).
1. On the top of your phone, connect the Ethernet cable (provided with
your phone) into the network port marked with LAN.
2. On the PoE power injector, plug the other end of the Ethernet cable into
the network jack marked as indicated in the following illustration.
3. On the PoE power injector, connect an additional Ethernet cable into the
network port as indicated in the following illustration.
4. Plug the other end of the Ethernet cable into the network jack on the
wall.
5. Plug the PoE power injector into a power outlet.
To PoE
PoE
Power injector
(if Inline power or the
power adapter are
not provided)
Ethernet
Cables
To Phone
To Network
Jack
Note: You should connect the power supply to a surge protector or power bar. All
Ethernet cables used must be minimum category 5/5e straight-through
cables, such as the cable provided with your phone.
Model 6731i IP Phone Installation Guide 11
Installation and Setup
Network Jack
Power Outlet
Installation and Setup
Connecting a Handset
Turn the phone over and locate the handset jack marked j. Insert one
end of handset cord into the jack until it clicks into place. Then route the
handset cord through the groove as shown in the illustration below. Attach
the handset to the other end of the handset cord.
To Handset
12 Model 6731i IP Phone Installation Guide
Desk or Wall Installation
Install on the Desk
The desk installation for the 6731i IP phone consists of two legs that attach
to the back of the phone near the top corners. A total of four different
viewing angles allows users to personalize their phone viewing preference.
1. Attach each leg by inserting the tabs on the leg into the slots on the bottom of the phone. There are three pair of leg slots on each corner of the
phone; each leg uses two pairs (1&2, or 2&3) giving two leg positions
designating different viewing angles. Furthermore, the legs can be
reversed which offer two additional viewing angles.
2. For a higher viewing angle, use the second and third slots from the top.
3. For a lower viewing angle, use the first and second slots from the top.
4. Push the stand towards the phone until it snaps into place.
20.7 deg.
Incline Angle
23.3 deg.
Incline Angle
26.6 deg.
Incline Angle
30.9 deg.
Incline Angle
Four Different Viewing Angles
Model 6731i IP Phone Installation Guide 13
Installation and Setup
Three leg slot locations
for customizing the height
of the desk phone.
Installation and Setup
Install on the Wall
The 6731i IP phone has two pre-drilled wall mounting holes on the back of
the phone.
1. Using the provided wall mount drilling template, locate and mark the
position for the mounting screws on the wall. Depending on the wall
type, you may need to use wall anchors. Both the screws and wall
anchors are included with your phone.
2. Place the wall mount holes on the phone over the screw heads on the
wall and pull down to lock the phone in.
Note: You may wish to purchase a short Ethernet cable from a local supplier for a wall
installation. Also, if 802.3af compliant in-line power is not provided on your
network, and you are installing the 6731i on a wall using a PoE in-line power
injector, you may also wish to use an equivalent flat Ethernet cable rather
than the one provided.
Wall Mount Holes
3. In the handset cradle, there is a small clip that sits flush with the cradle
surface. Using a small flathead screwdriver, pull the clip up and remove
it from the phone.
4. With the arms on the clip facing you and the flat side of the clip towards
the phone, turn the clip 180 degrees and reinsert it back into the clip
cavity in the phone’s cradle.
14 Model 6731i IP Phone Installation Guide
5. Push the clip in until it snaps into the slot flush with the surface and only
the legs on the clip are sticking up.
Remove clip, turn 180
degrees, and reinsert
clip.
6. Place the handset into the phone’s cradle, inserting the legs on the clip
into the square hole on the handset. This allows the handset to rest in
the cradle in a vertical position without slipping off when the phone is
installed on the wall.
Square Hole
on Handset
Model 6731i IP Phone Installation Guide 15
Installation and Setup
Clip
Installation and Setup
Inserting the Key Card
This card contains the label identification spaces for 8 programmable keys.
1. Remove the logo plate from the top front panel of the telephone by gently pressing down and sliding upward.
2. Slide the card into the programmable key card slot on the top front
panel of the telephone using the display slots for alignment. Ensure the
tabs are sticking out for future removal of the card.
3. Gently slide the logo plate back in place, covering the paper tabs.
Logo Plate
Key Card
Display Slots
Calle
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Con
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16 Model 6731i IP Phone Installation Guide
Customizing your phone
There is a list of configuration options, accessed by pressing the
button on the phone. You can also access some of these options via the
Aastra Web UI. The following table indicates the options and the method
you can use to access these options on your phone.
Phone Option
Access from
Phone UI
Access from
Aastra Web UI
Call Forward
Screenname
All Off
All On
Note: The menus that display for Call
Forward are dependant onthe Call
Forward Mode set on the phone.
Default is "Account" mode. See
your Aastra 6731i IP Phone User
Guide for more information.
Password
protected
Password
protected
Phone Status
IP&MAC Addresses
LAN Port
PC Port
Firmware Info
User Password
Administrator Menu
Administrator option only.
Password protected.
Restart Phone
Phone Lock
Model 6731i IP Phone Installation Guide 17
Customizing your phone
Preferences
Tones
Ring Tone
Tone Set
Contrast Level
Speeddial Edit
Live Dialpad
Time Zone
Time and Date
Time Zone
Daylight Savings
Time Format
Date Format
Time Server
Time Server 1
Time Server 2
Time Server 3
Set Time
Set Date
Language
Customizing your phone
Accessing Your Options via the Phone UI
1. Press the Options key
on the phone to enter the options list.
2. To go to an Option, use 5and 2 to scroll through the list, or press the
number corresponding to the Option.
3. Press the Show softkey, the 4 button, or press the digit number of the
corresponding option to select an option.
4. Use the softkeys to change a selected option.
5. Press the Done softkey at any time to exit the option and save the change.
6. Press the Cancel softkey, the 3 button, or the Goodbye key
time to exit without saving changes.
Goodbye
at any
Accessing Your Options via the Aastra Web UI
You can use the following procedure to access the phone options using the
Aastra Web UI.
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into
the address field and press <Enter>.
The following logon screen displays.
2. At the prompt, enter your username and password and click
18 Model 6731i IP Phone Installation Guide
.
The Network Status window displays for the IP phone you are accessing.
Note: For a user, the default user name is “user” and the password field is left blank.
3. You can logout of the Aastra Web UI at any time by clicking Log Off.
Reference
For more information about using the side menu options in the Aastra Web
UI, see the Aastra Model 6731i IP Phone User Guide or the
Aastra IP Phone Administrator Guide.
Model 6731i IP Phone Installation Guide 19
Customizing your phone
The side menu options that display in the Network Status window are
dependant on whether you log in as an Administrator or User. A longer list
of options display in the side menu for an Administrator.
IP Phone Features
IP Phone Features
Call Forward
Call Forward (CFWD) on the IP phone allows incoming calls to be
forwarded to another destination. You can use Call Forwarding in two
ways:
• Set call fowarding for all lines on the phone (global call forwarding).
• Set call forwarding on a per-account basis (only if your System Administrator has enabled multiple accounts on your phone)
Note: To use Call Forwarding on a per-account basis, contact your System
Administrator.
You can set call forwarding for all the lines on your phone using the
Options->Call Forward menu on the IP Phone UI, or at the path,
Basic Settings->Account Configuration using the Aastra Web UI.
Note: The behavior of call forwarding on your phone is dependant on the
Call Forward Key Mode parameter setting at the Web UI path,
Basic Settings->Preferences. Valid values for this parameter can be Account,
Phone, or Custom. However, if you only have one account configured on your
phone, the call forwarding behavior defaults to the "Phone" setting.
Using the Phone UI, select Options->Call Forward, and use the 5 and 2
keys to select a Call Forward Mode (All, Busy, NoAns), and then specify a
phone number for which to call forward your incoming calls to.
• All mode forwards all incoming calls to the number you specify.
• Busy mode forwards the calls to the specified number only if your phone
is in the Busy state.
• NoAns mode forwards the calls to a specified number only if your phone
does not answer the incoming calls after a specified number of rings.
If your System Administrator has enabled multiple accounts on your
phone, you can configure Call Forwarding on a per-account basis.
Reference
For more information about configuring Call Forwarding on your phone,
see the Aastra 6731i IP Phone User Guide.
20 Model 6731i IP Phone Installation Guide
Preferences
The following paragraphs describe the features you can configure from the
Preferences Menu.
Ring Tone/Tone Set
Use these options to set the preference of ring tone and call progress tones
for your phone.
• Ring Tone
Press the Change softkey to select one of the five ring tones or silent. Use
the volume bar to increase or decrease the ringer volume level.
• Tone Set
Press the Change softkey to select one of the seven predefined tone sets
for the phone to play country specific call progress tones such as dial
tone, ringing tone, busy tone, congestion tone, call waiting tone, and
ringing cadence.
Contrast Level
Use this option to set the preference of contrast level for your phone.
• Contrast Level
Use the Change softkey to cycle through eight contrast settings, which
brighten or darken the display.
Speeddial Edit
Reference
For more information about creating speeddial keys on your phone, see the
Aastra 6731i IP Phone User Guide.
Live Dialpad*
This option turns the Live Dial Pad mode ON or OFF. With live dial pad
ON, the phone automatically dials out and turns ON Handsfree mode as
soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you
dial a number while the phone is on-hook, lifting the receiver or pressing
Speaker
initiates a call to that number. Press the Change softkey to turn ON or
OFF the dial pad mode.
*Availability of feature dependant on your phone system or service provider.
Model 6731i IP Phone Installation Guide 21
IP Phone Features
Use this option to create and edit keys that allow you to dial a number
quickly by pressing the speeddial key. You can program a speeddial key to
speeddial outside numbers, dial directly to another person’s line or
extension, or set up to quickly access features such as Caller ID (*69),
Voicemail.
IP Phone Features
Time and Date
Use these options to set the local time on the phone. Depending upon the
configuration, the time you specifiy here may be overwritten by the time
specified by your System Administrator for your network. Contact your
System Administrator for more information about network time.
• Time Zone
Choose your current time zone. Select your country by scrolling through
a list, or by entering the country code (i.e., CA, US), then pick from the
time zone list for that country.
• Daylight Savings
This option allows you to specify daylight savings.
• Time Format
Select a time format for how time displays on your phone (12h or 24h
clock).
• Date Format
Choose from a list of formats for how the date displays on your phone.
• Time Server
This option is password protected. Contact your System Administrator before
making changes to this option.
If the Time Server option is enabled, the display shows the IP address
where the phone is getting time and date information from on the
Network. Whenever the phone starts up, it will automatically attempt
to find the Time Server. If the Time Server is not found and unknown to
the phone, the IP address will display as 0.0.0.0, and the time and date
in the main screen displays the equivalent of “12:00 am Jan. 1st 2000". If
the Time Server option is disabled, the display shows “Network Time
Disabled”. You can set the time and date manually on your phone.
• Set Time
This option shows the Network time, if the Time Server option is
enabled. It also allows you to set the time manually.
Note: if you set the time manually, the phone does not try to synchronize the time
with a timeserver until the next time it is restarted.
• Set Date
This option shows the Network date, if the Timeserver option is
enabled. It also allows you to enter the date manually.
Note: if you set the date manually, the phone does not synchronize the date with a
timeserver until the next time it is restarted.
Language
Select a language that you would like your phone to use for displaying
prompts and menus.
Note: Supported languages may vary depending on your phone’s configuration.
Contact your System Administrator for a list of available languages.
22 Model 6731i IP Phone Installation Guide
Phone Status
This option allows you to:
•
•
•
•
View your network status including your phone’s IP and MAC address
View the LAN and PC port information
View your firmware version
View the Account Status on your phone (via the Aastra Web UI only)
User Password
Use this option to change your user password. Valid values for entering a
password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). Default password is an empty string "" (field is blank).
Administrator Menu
This is a System Administrator level-only option only, and is password
protected. Contact your System Administrator for more information.
Restart Phone
Use this option to restart your phone if required.
Phone Lock
Use this option to lock the phone from unauthorized users. When the
phone is locked, users are unable to dial from the phone unless it has been
unlocked. To unlock the phone, press the
the user or administrator password.
button and enter either
Hint: To quickly lock your phone, press the
button followed by the
key.
Model 6731i IP Phone Installation Guide 23
IP Phone Features
Note: While the phone is locked, only emergency number dialing is permitted. The
default permissible emergency dial plan numbers are 911, 999, 112, and 110; this
dial plan is configurable via the Aastra Web UI at the path,
Operation->Phone Lock.
Other Phone Features
Other Phone Features
Adjusting the Volume
Pressing the volume button
ringer volume.
adjusts the receiver, speaker, and
• To adjust the ringer volume, leave the handset in the cradle and press
the volume button
while there is no active call. There are 10
settings for the ringer including Off — the display will temporarily
indicate the current ringer volume setting.
• To adjust the handset volume, lift the handset and press the volume button
while the handset is off hook. The handset will remain at
this volume until it is adjusted again.
• To adjust the speaker volume, press the volume button
while
the speaker is activated (activate the speaker by pressing Speaker ; ensure
handsfree speakerphone audio mode is set). The speaker will remain at
this volume until it is adjusted again.
Status Lights (LEDs)
The speaker LED, beside the Speaker key, and the Message Waiting
Indicator (MWI) LED, on the top right of your phone, provide visual
indications of your phone’s status.
Speaker LED
Speaker LED Status
Description
ON solid
Indicates a call is on Speaker (speakerphone)
Rapid Flash
Indicates the call is muted. Press
call off mute.
Mute
to take the
Message Waiting Indicator (MWI)
MWI LED Status
Description
Slow Flash
Indicates you have a message(s).
Rapid Flash
Indicates you have an incoming call.
Even Flash
Indicates one or more calls are on hold.
Call Timer
• When you make or answer a call, the Timer shows the elapsed time of
the call.
24 Model 6731i IP Phone Installation Guide
Programmable keys
There are 8 hard keys on the 6731i phone, located at the top of the front
panel display. Keys 5 and 6 (SAVE and DELETE keys) can be made
programmable by the System Administrator. Keys 1, 2, 3, 4, 7, and 8 are
fully programmable keys.
The following are the default functions for the programmable keys on the
6731i IP phone.
Key
Default
Function
1
None
2
None
3
None
4
None
5
SAVE
(preconfigured)
Description
Allows you to save numbers and/or names
to the Directory. Using this key, you enter
the number, name, and line (or speeddial
key) to record in the Directory List.
Note: The SAVE key must be made configurable
by the System Administrator before it can
be changed.
6
DELETE
(preconfigured)
Allows you to delete entries from the
Directory List and Callers List. (Must
enter the Directory or Callers list and
select an entry, then press twice to delete
entry).
7
DIRECTORY
(preconfigured)
Displays up to 200 names and phone
numbers (stored in alphabetical order).
8
SERVICES
(preconfigured)
Accesses enhanced features and services
through the Services menu.
These keys can also be set up to quickly access features such as Call return
(*69) or Voicemail.
Note: Quick access features like Call return and Voicemail must first be configured on
your PBX in order to work on your phone. See your system administrator for
more information.
You must use the Aastra Web UI to configure the programmable keys.
For more information about programming keys with other functions on
the 6731i IP phone, see the Aastra Model 6731i User Guide.
Model 6731i IP Phone Installation Guide 25
Other Phone Features
Note: The DELETE key must be made
configurable by the System Administrator
before it can be changed.
Other Phone Features
Creating a Speeddial Key
The normal function of the speeddial option allows you to dial a number
quickly by pressing a configured speeddial programmable key or keypad
key. You can program the keys on the 6731i to speeddial outside numbers,
dial directly to another person’s line or extension, or set up to quickly
access features such as Caller ID (*69), Voicemail.
Note: You can use a speeddial key while on an active call by placing the active call on
hold first, and then pressing the speeddial key.
Speeddial Prefix
The speeddial feature also allows you to specify a preset string of numbers
followed by a “+” that the phone dials automatically after pressing the
speeddial key. You can use this feature for numbers that contain long
prefixes.
For example, if you had the following speeddial configuration in the Aastra
Web UI:
Key 1
Type=speeddial
Label=Europe Office
Value=1234567+
Line=2
then, after you press key 1 on the phone, the prefix number displays on the
phone screen. The phone proceeds to dial the prefix number automatically
and pauses for you to enter the remaining phone number using the keypad
on the phone.
You can save up to 7 speeddial numbers on the 6731i.
You can create speeddial keys using any of the following methods:
• Using the Aastra Web UI at the paths:
- Operation->Softkeys and XML
- Operation->Programmable Keys
- Operation->Speeddial Keys
• Using the IP Phone UI at the path, Options->Preferences->Speeddial Edit
• By pressing and holding a programmable or keypad key.
Reference
For more information about creating speeddial keys using the Aastra Web
UI, see the Aastra 6731i IP Phone User Guide.
26 Model 6731i IP Phone Installation Guide
Press-and-Hold Speeddial Key
Pressing and holding down a programmable key or keypad key on the
phone initiates a speeddial feature.
Note: When creating a speeddial key on a programmable key on the IP Phone UI, you
must select a programmable key that has no preassigned function (key must be
set to None). Pressing and holding a programmable key or keypad key that
currently has a speeddial setting, allows you to edit that speeddial setting.
1. Press a programmable key or a number key on the keypad for 3 seconds.
A screen displays with the prompt, "Enter number>".
2. Enter a phone number or extension to assign to that speeddial key.
The following example illustrates the screen display:
Speeddial
Enter number> 3456
After entering the number, the prompt, "Use Save to end" displays on
the screen.
3456
Use Save to end
Line: 1
Change
Use Save to end
4. Press Save (key 5) to save the speeddial key to the line specified.
Note: Press and hold a speeddial key to edit that speeddial key. If you try to edit a digit
key set to “Empty” or “None”, the phone proceeds to enter the “Add a Speeddial
Key” process. For more information about editing a speeddial key, see the Aastra
6731i IP Phone User Guide.
Model 6731i IP Phone Installation Guide 27
Other Phone Features
3. Press Save (key 5) to save the number as a speeddial key.
By default, the phone automatically assigns the speeddial key to line 1 if
available. To select a different line, press the Change key and select a
different line, or use the phone’s keypad to select a number (1-9), or use
the 5 and 2 to make your selection.
Other Phone Features
Speeddial Key Edit
On the 6731i, you can edit a speeddial key using the IP Phone UI at
Options->Preferences->Speed Dial Edit.
The following illustration shows the path in the 6731i IP Phone UI for
editing a speeddial key.
Preferences
1. Tones
2. Contrast Level
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
6. Time and Date
7. Language
Next
Enter
Speed Dial Edit:
Press SD button
555-1212
Use Save to end
Press the Speeddial Key
(LED for Speeddial Key
flashes)
Edit and Save the
Speeddial
Speed Dial Edit Option
Editing or Creating a Speeddial Key Using the IP Phone UI
Use the following procedure to edit a speeddial key from the IP Phone UI.
Note: *A speeddial key must be already configured on the phone to edit the key.
1. Press
on the phone to enter the Options List.
2. Select Preferences.
3. Select Speed Dial Edit.
All current speeddial key LEDs flash RED (for programmable keys and
expansion module keys). All other function key LEDs turn off, during
this process. After you press a speeddial key for editing, the phone
restores all key LEDs to their previous state.
4. Press a speeddial key you want to edit.
The speeddial edit screen displays.
Note: If a number on the keypad is setup as a speeddial key, pressing the applicable
number in the speeddial editing process also displays the speeddial edit
screen. The edit screen allows you to change the Speeddial Number and Line
setting.
Note: If you press a key that is NOT setup as a speeddial key, the phone displays an
“Invalid Key” message. However, if you press-and-hold an empty digit key,
programmable key set to "NONE", or expansion module key, it initiates the
“Add a Speeddial Key” process allowing you to setup a new speeddial key. For
more information, see the Aastra 6731i IP Phone User Guide.
5. Edit the speeddial information as applicable and press Save (key 5).
Note: 1. Cancel out of the speeddial editing process at any time without saving, by
pressing the Goodbye key.
2. Use the (up arrow) key to cancel when in Extension editing or the 3 (left
arrow) key to cancel if in Line editing. Pressing either of these keys displays the
idle screen.
3. Remove the Speeddial Key by erasing the speeddial number digits (leaving
the speeddial value blank) and then pressing Save (key5) or the (right arrow) key.
Use the left arrow key to delete the digits.
28 Model 6731i IP Phone Installation Guide
Reference
For more information about creating and editing speeddial keys, see the
Aastra 6731i IP Phone User Guide.
Line/Call Appearance Keys
The 6731i has 2 hard/line call appearance keys each with a corresponding
status light. Additional line call appearances may also be set up on your
phone as programmable keys which also have status lights. The 6731i
supports up to 6 line keys in total (2 hard, 4 programmable).
These line call appearance buttons and lights represent physical lines or
calls for your extension. By pressing a line call appearance button, you
connect to the line or a call it represents. The line call appearance light
indicates the status of that line or call.
When the phone is taken off-hook, the phone will automatically select a
line for you.
Line Call Appearance LED Status
Description
OFF
Indicates idle line or no call
activity
Rapid Flash
Indicates ringing on the line.
Slow Flash
Indicates a call is on hold.
For more information about the Line Call Appearance keys, see the
Aastra Model 6731i User Guide.
Other Phone Features
Model 6731i IP Phone Installation Guide 29
Troubleshooting Solutions
Troubleshooting Solutions
Why is the light not coming on with a new Voice Mail Message?
Your phone system or service provider must provide “Visual” Message
Waiting service for this function to work. Check with your system
administrator for more information.
Why is my handset not working?
Check to ensure that the handset cord is fully connected to both the phone
and handset. See the section "Connecting a Handset" on page 12 for
information.
Why is my display blank?
Ensure that power is being provided to your phone. If your Network does
not provide Inline power over Ethernet, you can obtain an additional
accessory, the a PoE inline power injector, to provide power over
Ethernet locally to your phone. See the section "Connecting to the
Network and to Power" on page 10 for details.
Why can I only see one option when the installation guide or user
guide says there are more?
The telephone screen will only show one option at a time. To see more,
press the down arrow button 2.
Why does the telephone wobble?
Make sure the cords are routed properly through the back of the phone, as
indicated in the section, "Connecting a Handset" on page 12. Check that
the leg stands have been properly snapped into place. Since the legs can be
oriented in two different ways and in two different positions to offer four
different phone viewing angles, check that both legs are oriented in the
same direction and in the same position on either side of the phone.
What is a programmable key?
There are 8 top hard keys (programmable up to 8 functions), located at the
top of the front panel. These are keys that you can set to perform specific
functions and access enhanced services provided by third parties (for
example, XML applications). See the section "Programmable keys" on
page 25 or refer to your Aastra Model 6731i User Guide for more
information.
30 Model 6731i IP Phone Installation Guide
Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a
one (1) year period from the date of original purchase. If there is a defect or
malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either
repair or replace the telephone set at no charge, if returned within the warranty
period.
If replacement parts are used in making repairs, these parts may be refurbished, or
may contain refurbished materials. If it is necessary to replace the telephone set, it
may be replaced with a refurbished telephone of the same design and color. If it
should become necessary to repair or replace a defective or malfunctioning
telephone set under this warranty, the provisions of this warranty shall apply to the
repaired or replaced telephone set until the expiration of ninety (90) days from the
date of pick up, or the date of shipment to you, of the repaired or replacement set,
or until the end of the original warranty period, whichever is later. Proof of the
original purchase date is to be provided with all telephone sets returned for
warranty repairs.
Exclusions
Aastra Telecom does not warrant its telephone sets to be compatible with the
equipment of any particular telephone company. This warranty does not extend to
damage to products resulting from improper installation or operation, alteration,
accident, neglect, abuse, misuse, fire or natural causes such as storms or floods,
after the telephone is in your possession.
Aastra Telecom shall not be liable for any incidental or consequential damages,
including, but not limited to, loss, damage or expense directly or indirectly arising
from the customers use of or inability to use this telephone, either separately or in
combination with other equipment. This paragraph, however, shall not apply to
consequential damages for injury to the person in the case of telephones used or
bought for use primarily for personal, family or household purposes.
This warranty sets forth the entire liability and obligations of Aastra Telecom
with respect to breach of warranty, and the warranties set forth or limited herein
are the sole warranties and are in lieu of all other warranties, expressed or implied,
including warranties or fitness for particular purpose and merchantability.
Should the set fail during the warranty period;
In North America, please call 1-800-574-1611 for further information.
Outside North America, contact your sales representative for return instructions.
You will be responsible for shipping charges, if any. When you return this
telephone for warranty service, you must present proof of purchase.
After Warranty Service
Aastra Telecom offers ongoing repair and support for this product. This service
provides repair or replacement of your Aastra Telecom product, at Aastra
Telecom's option, for a fixed charge. You are responsible for all shipping charges.
For further information and shipping instructions;
In North America, contact our service information number: 1-800-574-1611.
Outside North America, contact your sales representative.
Note: Repairs to this product may be made only by the manufacturer and its authorized
agents, or by others who are legally authorized. This restriction applies during and after
the warranty period. Unauthorized repair will void the warranty.
Model 6731i IP Phone Installation Guide
31
Limited Warranty
Warranty Repair Services
Index
A
installation and setup 8
introduction 1
IP address, viewing 23
accessories, optional 3
administrator menu 23
K
C
call forward 20
call timer 24
callers list key 5
conference key 6
connecting
direct network 8
handset 12
network 10
power 10
shared network 9
contrast level, setting 21
customizing your phone 17
D
date
setting date 22
setting date format 22
daylight savings 22
delete key 7, 25
desk installation 13
direct network connection 8
directory key 7, 25
E
key card 16
keys
callers list 5
conference 6
delete 7, 25
description 5
directory 7, 25
goodbye 5
hold 5
line 6
mute 24
navigation 5
options 5
panel 4
programmable 7, 25
redial 5
save 7, 25
services 7, 25
speaker 5
transfer 6
volume control 5
L
label card 16
language 22
lights or LEDs
MWI 24
speaker 24
status 24
line keys 6
line settings 29
locking phone 23
Ethernet cable 9, 10
Ethernet wall jack 8
F
features 1
G
goodbye key 5
H
handset volume 24
handset, connecting 12
hold key 5
M
I
N
navigation keys 5
O
optional accessories 3
options key 5
Model 6731i IP Phone Installation Guide Index-1
Index
indicator light 24
inline power 10
inline power not provided 11
installation
desk 13
stand 13
wall 14
MAC address, viewing 23
message waiting indicator. See MWI
mute key 24
MWI 24
Index
Index
P
V
parts 3
password, user 23
phone
features 1
lock 23
optional accessories 3
parts 3
requirements 1
phone status 23
PoE 3
power adapter 10
Power over Internet. See PoE
programmable keys
about 7
default functions 25
label card 16
volume
adjusting 24
control keys 5
handset 24
ringer 24
speaker 24
W
wall installation 14
warranty, limited 31
Web UI, using 18
R
redial key 5
requirements 1
restart phone 23
ringer volume 24
S
save key 7, 25
services key 7, 25
shared network connection 9
speaker key 5
speaker volume 24
speeddial
prefix for 26
speeddial key, creating from phone keypad 26
speeddial keys, editing 28
stand installation 13
T
time
setting format 22
setting time 22
setting time server 22
setting time zone 22
time and date, setting 22
tone set, setting 21
transfer key 6
U
user password 23
Index-2
Model 6731i IP Phone Installation Guide
If you’ve read this owner’s manual and consulted the Troubleshooting section
and still have problems, please visit our Web site at www.aastra.com, or call
1-800-574-1611 for technical assistance.
© Aastra Telecom Inc. 2009 41-001266-00 Rev 04